{"metadata":{"transaction_key":"deprecated","request_id":"01a10ed2-093d-7ea3-b158-f2e6461c41d1","sha256":"2692963ee0d6e067365a63223a95569f93ca75e3d25ea75c1edff1ebe4f6d835","created":"2026-10-06T01:26:50.745Z","duration":662.32794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1635,"output_tokens":134},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1766,"output_tokens":1770},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1766,"output_tokens":105}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Thank you so much for calling Airtel accounts. How may I help you today? Hi. Thank you so much for giving us a call. Nice to have you on the line. Yeah. One of our representative tried to give you a call. And may I have your date of birth, please? Thank you. Just give me one moment. Let me just check your account here and see the concern that you raised yesterday. Okay? Just bear with me. Rosemary, thank you so much for staying the line. So, yeah, I do see on here that yesterday you... You're asking the invoice that you paid this month is amounting to $60.92, and the total amount drafted was $64. So I hope you can hear me better. And then you use your bank account. So the difference of $3.08, it's a payer fee or applicable fees associated with processing the payment. However, to avoid this fee moving forward, you can use your card... Credit card, Visa or Mastercard, and that's for free of charge. Yeah. We... What we can do is we will remove your bank account, and then we can set up your Mastercard or Visa card. That way, moving forward, the payer fee will not be added to the amount that you are paying. Okay? This is the better way to avoid this fee associated with paying a bank account. Do you have your card handy so we can set this up for you? Which one? The $3.08? That's a valid charge because you use your bank account. It's already been settled. It's settled. It's cleared out today. Your invoice has been paid. So what I'm suggesting is if you don't want to pay this amount moving forward, instead of you using your bank account in paying a payment, you can use your card. No. That's a valid charge because you use your bank account. The the charge of $3.08 doesn't go so you're asking to refund the $3.08. I cannot refund you the $3.08 8¢, but I can take note of you, and I'll deduct it to your next invoice. That's the best thing we can do. Because the $3.08 doesn't go to Airtel. It does go to the payment platform... Payment gateway, which is Worldpay, PayRx. So I'll take note of the $3.08. I can credit this to your next invoice November. I'm sorry. I didn't heard you. You have a noise background. What is that again? That's the reason why I'm explaining to you, you have an option. If you don't want to be charged for this amount moving forward, your option is to use your card or pay via BPAY. That's your option to avoid this $3.08 payer's fee. If you don't want to be charged again, that would be fine. That is fine. The... Mary, please listen up. $3.08, I can refund you this. However, I can give this to you to your next invoice. For example, by November, your invoice is $50. I will credit this $3.08. It will be deducted to the total amount of your invoice. You get it? The plan is? Your plan is $69.95, which is 25 Mbps. So as long as there is no price increase and you did not update or upgrade your plan, it will be fixed. $69.95. And yeah. They they provided you an option, and you opted for one month free and three months discount. Right? That's the one that you choose. So technically, the November is free and then your next invoice will be on December. So once you've got an invoice by December, I will credit the $3.08. So would you like to remove your bank account and then put your card? In that way, you won't be charged for that $3. K? One moment. I'll just... Yeah. You you have the instruction, right, to put the card? You got it from the email to set up? No. You have an option to put... You you don't need to make any payment, but I will ask our members of the team to send you the instruction. But I'll remove your bank account now. Okay? One moment. Or would you like me to help you to put your card now? Actually, it's already been removed. One moment here. You never set up any automatic payment on your end. Is that right? You never did. You just paid using your bank account. Okay. Okay. That's perfect. I just wanted to make sure in that way, payment will not be processed using your card, and you could avoid the fee. K. May I have the card number, please? Rosemary. I'm putting your name. Boya Petty. No. Bank account is the BSB. So card number is different. It should be 16 digits if you're... Yeah. Thank you. Mhmm. Mhmm. Thank you. And then... Perfect. Let me confirm, Mary. 521729 195 83645 26. Okay. And expiration date, please? November 2028. Okay. And then CVV, please? You cut up. 7 68. Okay. Thank you. So you also receive a email confirmation regarding this setup or the direct debit agreement through your email address. So, again, just to wrap up this, your debit card has been set up as your payment method. Your next invoice will be on... No. November is free, your December. K? And then the $3.08 will be credited to your December invoice. Okay? So... And, also, you will receive your official receipt to your email address for your payment for October. Yeah. Shortly, you will get it. Okay? No worries. Okay. Thank you so much, Mary. Do you have any further questions? Or if you need any assistance, just give us a call. We're open from Monday to Fridays, 9AM to 6PM, and then Saturdays, 7AM to 4PM, and we'll be more than happy to assist you. Alright? Alright. Thank you so much. You do have a great day and... Safe. Mhmm. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":1.1999999,"end":1.52,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.4244314432144165},{"word":"thank","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7049329280853271},{"word":"you","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7139450311660767},{"word":"so","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7132717370986938},{"word":"much","start":2.08,"end":2.48,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7011396288871765},{"word":"for","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6754025816917419},{"word":"calling","start":2.6399999,"end":2.96,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6587719917297363},{"word":"airtel","start":2.96,"end":3.4399998,"confidence":0.8409831,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.7063237428665161},{"word":"accounts","start":3.4399998,"end":3.84,"confidence":0.94555664,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.7186151742935181},{"word":"how","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.6543471217155457},{"word":"may","start":4.0,"end":4.12,"confidence":0.99902344,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6832290887832642},{"word":"i","start":4.12,"end":4.24,"confidence":0.99121094,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6910302639007568},{"word":"help","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.6476563215255737},{"word":"you","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6780853867530823},{"word":"today","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.5710024833679199},{"word":"hi","start":12.474999,"end":12.714999,"confidence":0.9946289,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.22966322302818296},{"word":"thank","start":12.714999,"end":12.794999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.512941300868988},{"word":"you","start":12.794999,"end":13.035,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4683542847633362},{"word":"so","start":13.035,"end":13.195,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4711173474788666},{"word":"much","start":13.195,"end":13.434999,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5181448459625244},{"word":"for","start":13.434999,"end":13.594999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5587271451950073},{"word":"giving","start":13.594999,"end":13.914999,"confidence":1.0,"punctuated_word":"giving","sentiment":"positive","sentiment_score":0.4778579175472259},{"word":"us","start":13.914999,"end":14.235,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.2056722342967987},{"word":"a","start":14.235,"end":14.3949995,"confidence":0.9951172,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3770101666450501},{"word":"call","start":14.3949995,"end":14.8949995,"confidence":0.99902344,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.3176722526550293},{"word":"nice","start":15.115,"end":15.434999,"confidence":0.86328125,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.7363697290420532},{"word":"to","start":15.434999,"end":15.514999,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7389794588088989},{"word":"have","start":15.514999,"end":15.754999,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7652350068092346},{"word":"you","start":15.754999,"end":15.834999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6086965799331665},{"word":"on","start":15.834999,"end":16.074999,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.7199879288673401},{"word":"the","start":16.074999,"end":16.154999,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7273252606391907},{"word":"line","start":16.154999,"end":16.474998,"confidence":1.0,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.7217389345169067},{"word":"yeah","start":16.474998,"end":16.955,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16131532192230225},{"word":"one","start":16.955,"end":17.195,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.0740058422088623},{"word":"of","start":17.195,"end":17.355,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.13236446678638458},{"word":"our","start":17.355,"end":17.855,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.12061302363872528},{"word":"representative","start":17.914999,"end":18.414999,"confidence":0.99316406,"punctuated_word":"representative","sentiment":"neutral","sentiment_score":0.1369142085313797},{"word":"tried","start":19.355,"end":19.595,"confidence":0.91015625,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":0.07563363015651703},{"word":"to","start":19.595,"end":19.755,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08512261509895325},{"word":"give","start":19.755,"end":19.994999,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.07477322220802307},{"word":"you","start":19.994999,"end":20.234999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10434569418430328},{"word":"a","start":20.234999,"end":20.314999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.17605914175510406},{"word":"call","start":20.314999,"end":20.814999,"confidence":0.89501953,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.13470697402954102},{"word":"and","start":21.275,"end":21.775,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.030333679169416428},{"word":"may","start":21.994999,"end":22.115,"confidence":0.9902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.05046691745519638},{"word":"i","start":22.115,"end":22.235,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03480209782719612},{"word":"have","start":22.235,"end":22.555,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03281267359852791},{"word":"your","start":22.555,"end":23.035,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02616124041378498},{"word":"date","start":23.035,"end":23.115,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.03866468369960785},{"word":"of","start":23.115,"end":23.195,"confidence":0.9902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.045244473963975906},{"word":"birth","start":23.195,"end":23.595,"confidence":0.99902344,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":0.038094788789749146},{"word":"please","start":23.595,"end":24.095,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.033903807401657104},{"word":"thank","start":29.79,"end":30.03,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3455677330493927},{"word":"you","start":30.03,"end":30.35,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.30220597982406616},{"word":"just","start":30.35,"end":30.59,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.14260245859622955},{"word":"give","start":30.59,"end":30.67,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.10029587149620056},{"word":"me","start":30.67,"end":30.83,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.15100523829460144},{"word":"one","start":30.83,"end":31.07,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.21642394363880155},{"word":"moment","start":31.07,"end":31.470001,"confidence":0.99560547,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.16805799305438995},{"word":"let","start":31.470001,"end":31.71,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.04023045301437378},{"word":"me","start":31.71,"end":31.869999,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04165792465209961},{"word":"just","start":31.869999,"end":32.37,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03834600746631622},{"word":"check","start":32.59,"end":32.91,"confidence":0.8647461,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.019134655594825745},{"word":"your","start":32.91,"end":33.41,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0028384625911712646},{"word":"account","start":33.47,"end":33.95,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.01189342886209488},{"word":"here","start":33.95,"end":34.35,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.018521949648857117},{"word":"and","start":34.35,"end":34.67,"confidence":0.9560547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03467997908592224},{"word":"see","start":34.67,"end":34.989998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.05783072113990784},{"word":"the","start":34.989998,"end":35.23,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0902002677321434},{"word":"concern","start":35.23,"end":35.71,"confidence":0.9980469,"punctuated_word":"concern","sentiment":"neutral","sentiment_score":-0.1612452268600464},{"word":"that","start":35.71,"end":35.95,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09189267456531525},{"word":"you","start":35.95,"end":36.11,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03954622149467468},{"word":"raised","start":36.11,"end":36.43,"confidence":0.97314453,"punctuated_word":"raised","sentiment":"neutral","sentiment_score":-0.17887359857559204},{"word":"yesterday","start":36.43,"end":36.91,"confidence":1.0,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":-0.09429895132780076},{"word":"okay","start":36.91,"end":37.309998,"confidence":0.9975586,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.022010862827301025},{"word":"just","start":37.309998,"end":37.55,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.03533058613538742},{"word":"bear","start":37.55,"end":37.79,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.03509197384119034},{"word":"with","start":37.79,"end":37.95,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04484742134809494},{"word":"me","start":37.95,"end":38.45,"confidence":0.99902344,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.14945024251937866},{"word":"rosemary","start":116.71,"end":117.21,"confidence":0.9238281,"punctuated_word":"Rosemary,","sentiment":"neutral","sentiment_score":0.2996514141559601},{"word":"thank","start":117.43,"end":117.67,"confidence":0.99902344,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5389060378074646},{"word":"you","start":117.67,"end":117.83,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5739665031433105},{"word":"so","start":117.83,"end":117.909996,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5549987554550171},{"word":"much","start":117.909996,"end":118.229996,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6514633297920227},{"word":"for","start":118.229996,"end":118.549995,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6336774826049805},{"word":"staying","start":118.549995,"end":118.869995,"confidence":0.9892578,"punctuated_word":"staying","sentiment":"positive","sentiment_score":0.6383129954338074},{"word":"the","start":118.869995,"end":119.03,"confidence":0.7836914,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.640977680683136},{"word":"line","start":119.03,"end":119.51,"confidence":0.99853516,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.5620354413986206},{"word":"so","start":119.51,"end":119.909996,"confidence":0.82299805,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.14351506531238556},{"word":"yeah","start":119.909996,"end":120.15,"confidence":0.95703125,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.09464652091264723},{"word":"i","start":120.15,"end":120.31,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0843653529882431},{"word":"do","start":120.31,"end":120.549995,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05710712447762489},{"word":"see","start":120.549995,"end":120.71,"confidence":0.9970703,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06472638249397278},{"word":"on","start":120.71,"end":120.869995,"confidence":0.54541016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.043010614812374115},{"word":"here","start":120.869995,"end":121.11,"confidence":0.9921875,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.07883767038583755},{"word":"that","start":121.11,"end":121.59,"confidence":0.9873047,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07293958961963654},{"word":"yesterday","start":121.59,"end":122.09,"confidence":0.8720703,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":0.13095587491989136},{"word":"you","start":122.229996,"end":122.47,"confidence":0.6147461,"punctuated_word":"you...","sentiment":"neutral","sentiment_score":0.0733155906200409},{"word":"you're","start":122.47,"end":122.79,"confidence":0.9995117,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.11004948616027832},{"word":"asking","start":122.79,"end":123.29,"confidence":0.99902344,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.09973575174808502},{"word":"the","start":123.67,"end":123.909996,"confidence":0.43847656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20861707627773285},{"word":"invoice","start":123.909996,"end":124.39,"confidence":0.99902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.16911718249320984},{"word":"that","start":124.39,"end":124.55,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.20066827535629272},{"word":"you","start":124.55,"end":124.79,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1979079693555832},{"word":"paid","start":124.79,"end":125.03,"confidence":0.99316406,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.1081784963607788},{"word":"this","start":125.03,"end":125.27,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19484871625900269},{"word":"month","start":125.27,"end":125.59,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.20025257766246796},{"word":"is","start":125.59,"end":125.83,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2286240756511688},{"word":"amounting","start":125.83,"end":126.31,"confidence":0.9995117,"punctuated_word":"amounting","sentiment":"neutral","sentiment_score":-0.16468876600265503},{"word":"to","start":126.31,"end":126.55,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15466102957725525},{"word":"$60.92","start":126.55,"end":128.41,"confidence":0.95251465,"punctuated_word":"$60.92,","sentiment":"neutral","sentiment_score":-0.11379586160182951},{"word":"and","start":128.695,"end":128.85501,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1682082712650299},{"word":"the","start":128.85501,"end":129.015,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2196507453918457},{"word":"total","start":129.015,"end":129.515,"confidence":1.0,"punctuated_word":"total","sentiment":"neutral","sentiment_score":-0.17036549746990204},{"word":"amount","start":129.575,"end":130.075,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.13017015159130096},{"word":"drafted","start":130.215,"end":130.715,"confidence":0.9951172,"punctuated_word":"drafted","sentiment":"neutral","sentiment_score":-0.1859665811061859},{"word":"was","start":130.77501,"end":131.27501,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.15638840198516846},{"word":"$64","start":131.41501,"end":132.55501,"confidence":0.9975586,"punctuated_word":"$64.","sentiment":"neutral","sentiment_score":-0.08084291964769363},{"word":"so","start":133.49501,"end":133.99501,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1417432725429535},{"word":"i","start":134.85501,"end":135.015,"confidence":0.86279297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12491737306118011},{"word":"hope","start":135.015,"end":135.255,"confidence":0.8027344,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":-0.219028502702713},{"word":"you","start":135.255,"end":135.41501,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21611163020133972},{"word":"can","start":135.41501,"end":135.575,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.2240996360778809},{"word":"hear","start":135.575,"end":135.815,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.2227548360824585},{"word":"me","start":135.815,"end":135.975,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.15015870332717896},{"word":"better","start":135.975,"end":136.475,"confidence":0.9506836,"punctuated_word":"better.","sentiment":"neutral","sentiment_score":-0.11383503675460815},{"word":"and","start":136.85501,"end":137.095,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.06040945276618004},{"word":"then","start":137.095,"end":137.595,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.025476282462477684},{"word":"you","start":138.05501,"end":138.295,"confidence":0.7319336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04221292585134506},{"word":"use","start":138.295,"end":138.535,"confidence":0.6616211,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.029597673565149307},{"word":"your","start":138.535,"end":138.85501,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.022195544093847275},{"word":"bank","start":138.85501,"end":139.175,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.0033020228147506714},{"word":"account","start":139.175,"end":139.675,"confidence":0.7651367,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.026295555755496025},{"word":"so","start":140.375,"end":140.695,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02700044959783554},{"word":"the","start":140.695,"end":140.935,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03246847912669182},{"word":"difference","start":140.935,"end":141.435,"confidence":1.0,"punctuated_word":"difference","sentiment":"neutral","sentiment_score":-0.061044756323099136},{"word":"of","start":141.49501,"end":141.815,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.045616514980793},{"word":"$3.08","start":141.815,"end":143.84,"confidence":0.95639646,"punctuated_word":"$3.08,","sentiment":"neutral","sentiment_score":-0.06590914726257324},{"word":"it's","start":143.9,"end":144.14,"confidence":0.99609375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09044957160949708},{"word":"a","start":144.14,"end":144.3,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07789182662963867},{"word":"payer","start":144.3,"end":144.7,"confidence":0.9519043,"punctuated_word":"payer","sentiment":"neutral","sentiment_score":-0.06509778648614883},{"word":"fee","start":144.7,"end":145.02,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.08521519601345062},{"word":"or","start":145.02,"end":145.52,"confidence":0.97802734,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09220900386571884},{"word":"applicable","start":145.74,"end":146.24,"confidence":0.9980469,"punctuated_word":"applicable","sentiment":"neutral","sentiment_score":-0.13028289377689362},{"word":"fees","start":146.46,"end":146.78,"confidence":0.8051758,"punctuated_word":"fees","sentiment":"neutral","sentiment_score":-0.1124008446931839},{"word":"associated","start":146.78,"end":147.28,"confidence":0.9741211,"punctuated_word":"associated","sentiment":"neutral","sentiment_score":-0.11605513095855712},{"word":"with","start":147.5,"end":147.74,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.13219016790390015},{"word":"processing","start":147.74,"end":148.22,"confidence":1.0,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":-0.07341539114713669},{"word":"the","start":148.22,"end":148.38,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08933138847351074},{"word":"payment","start":148.38,"end":148.88,"confidence":0.9995117,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":-0.06910336017608643},{"word":"however","start":149.02,"end":149.52,"confidence":0.99902344,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.0402345210313797},{"word":"to","start":150.38,"end":150.54,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.048556193709373474},{"word":"avoid","start":150.54,"end":150.94,"confidence":1.0,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":-0.035463571548461914},{"word":"this","start":150.94,"end":151.18,"confidence":0.9902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.10365598648786543},{"word":"fee","start":151.18,"end":151.68,"confidence":0.9970703,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.13466805219650269},{"word":"moving","start":151.74,"end":152.14,"confidence":0.94970703,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.03898726403713226},{"word":"forward","start":152.14,"end":152.64,"confidence":0.9980469,"punctuated_word":"forward,","sentiment":"neutral","sentiment_score":-0.0182901993393898},{"word":"you","start":153.1,"end":153.26,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01108141988515854},{"word":"can","start":153.26,"end":153.5,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.007557317614555359},{"word":"use","start":153.5,"end":153.82,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.015480734407901764},{"word":"your","start":153.82,"end":154.32,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0020528435707092285},{"word":"card","start":155.035,"end":155.355,"confidence":0.99902344,"punctuated_word":"card...","sentiment":"neutral","sentiment_score":-0.0030586421489715576},{"word":"credit","start":155.355,"end":155.755,"confidence":0.99902344,"punctuated_word":"Credit","sentiment":"neutral","sentiment_score":0.03673924133181572},{"word":"card","start":155.755,"end":156.155,"confidence":0.91967773,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":0.03585079312324524},{"word":"visa","start":156.155,"end":156.475,"confidence":0.9980469,"punctuated_word":"Visa","sentiment":"neutral","sentiment_score":0.05878211557865143},{"word":"or","start":156.475,"end":156.795,"confidence":0.96777344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.041195280849933624},{"word":"mastercard","start":156.795,"end":157.295,"confidence":0.9584961,"punctuated_word":"Mastercard,","sentiment":"neutral","sentiment_score":0.07110567390918732},{"word":"and","start":157.755,"end":158.075,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0985892489552498},{"word":"that's","start":158.075,"end":158.395,"confidence":0.9975586,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.13604573905467987},{"word":"for","start":158.395,"end":158.715,"confidence":0.99121094,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.17795059084892273},{"word":"free","start":158.715,"end":158.955,"confidence":0.9970703,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.1739187240600586},{"word":"of","start":158.955,"end":159.195,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.17541028559207916},{"word":"charge","start":159.195,"end":159.695,"confidence":0.9995117,"punctuated_word":"charge.","sentiment":"neutral","sentiment_score":0.10837092995643616},{"word":"yeah","start":163.115,"end":163.515,"confidence":0.951416,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011397804133594036},{"word":"we","start":163.515,"end":164.015,"confidence":0.8251953,"punctuated_word":"We...","sentiment":"neutral","sentiment_score":0.001206960529088974},{"word":"what","start":164.715,"end":164.955,"confidence":0.96435547,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.012978725135326384},{"word":"we","start":164.955,"end":165.035,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.028392799198627472},{"word":"can","start":165.035,"end":165.275,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.032860420644283295},{"word":"do","start":165.275,"end":165.515,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.02306254953145981},{"word":"is","start":165.515,"end":166.015,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.022426307201385495},{"word":"we","start":166.075,"end":166.235,"confidence":0.9370117,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04354016482830048},{"word":"will","start":166.235,"end":166.555,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03395555913448334},{"word":"remove","start":166.555,"end":166.875,"confidence":1.0,"punctuated_word":"remove","sentiment":"neutral","sentiment_score":-0.03939837962388992},{"word":"your","start":166.875,"end":167.115,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0049948543310165405},{"word":"bank","start":167.115,"end":167.435,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.0593530610203743},{"word":"account","start":167.435,"end":167.935,"confidence":0.92163086,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.009816642850637436},{"word":"and","start":168.2,"end":168.36,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02283225953578949},{"word":"then","start":168.36,"end":168.51999,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.054724037647247314},{"word":"we","start":168.51999,"end":168.59999,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08342743664979935},{"word":"can","start":168.59999,"end":169.0,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08899727463722229},{"word":"set","start":169.0,"end":169.23999,"confidence":0.99316406,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.11929008364677428},{"word":"up","start":169.23999,"end":169.48,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.11671459674835204},{"word":"your","start":169.48,"end":169.98,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09417052567005156},{"word":"mastercard","start":170.68,"end":171.18,"confidence":0.99658203,"punctuated_word":"Mastercard","sentiment":"neutral","sentiment_score":0.0809868574142456},{"word":"or","start":171.31999,"end":171.56,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05953031778335571},{"word":"visa","start":171.56,"end":171.95999,"confidence":0.99609375,"punctuated_word":"Visa","sentiment":"neutral","sentiment_score":0.05183279514312744},{"word":"card","start":171.95999,"end":172.45999,"confidence":0.98291016,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.0900736153125763},{"word":"that","start":172.84,"end":173.08,"confidence":0.5986328,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.10199441760778429},{"word":"way","start":173.08,"end":173.31999,"confidence":0.83496094,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.16027086973190308},{"word":"moving","start":173.31999,"end":173.64,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":0.24066045880317688},{"word":"forward","start":173.64,"end":174.14,"confidence":0.9951172,"punctuated_word":"forward,","sentiment":"neutral","sentiment_score":0.2103896141052246},{"word":"the","start":175.08,"end":175.4,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17398881912231445},{"word":"payer","start":175.4,"end":175.79999,"confidence":0.9824219,"punctuated_word":"payer","sentiment":"neutral","sentiment_score":0.05650738626718521},{"word":"fee","start":175.79999,"end":176.04,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.09359151124954224},{"word":"will","start":176.04,"end":176.28,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.16231711208820343},{"word":"not","start":176.28,"end":176.51999,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.09191243350505827},{"word":"be","start":176.51999,"end":177.01999,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09598024189472198},{"word":"added","start":177.23999,"end":177.72,"confidence":1.0,"punctuated_word":"added","sentiment":"neutral","sentiment_score":0.0013163313269615171},{"word":"to","start":177.72,"end":177.87999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020440876483917236},{"word":"the","start":177.87999,"end":178.37999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.041637904942035675},{"word":"amount","start":178.44,"end":178.84,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.045094072818756104},{"word":"that","start":178.84,"end":179.08,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09803303331136703},{"word":"you","start":179.08,"end":179.31999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12900260090827942},{"word":"are","start":179.31999,"end":179.56,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.12282577157020567},{"word":"paying","start":179.56,"end":180.06,"confidence":0.9995117,"punctuated_word":"paying.","sentiment":"neutral","sentiment_score":0.05964154005050659},{"word":"okay","start":180.28,"end":180.78,"confidence":0.9975586,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.11057592928409576},{"word":"this","start":181.715,"end":181.875,"confidence":0.95947266,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.11178465932607652},{"word":"is","start":181.875,"end":182.03499,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15922123193740845},{"word":"the","start":182.03499,"end":182.19499,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1425662785768509},{"word":"better","start":182.19499,"end":182.69499,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.11257988214492798},{"word":"way","start":182.83499,"end":183.155,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.13987284898757937},{"word":"to","start":183.155,"end":183.47499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12359317392110825},{"word":"avoid","start":183.47499,"end":183.97499,"confidence":1.0,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":0.10874556005001068},{"word":"this","start":184.03499,"end":184.53499,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0535619854927063},{"word":"fee","start":185.155,"end":185.655,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.045852601528167725},{"word":"associated","start":185.715,"end":186.215,"confidence":0.99902344,"punctuated_word":"associated","sentiment":"neutral","sentiment_score":-0.03572307527065277},{"word":"with","start":186.435,"end":186.75499,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05401118099689483},{"word":"paying","start":186.75499,"end":187.23499,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.03049418330192566},{"word":"a","start":187.23499,"end":187.39499,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05144201219081879},{"word":"bank","start":187.39499,"end":187.715,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.0023303180932998657},{"word":"account","start":187.715,"end":188.215,"confidence":1.0,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.08764541149139404},{"word":"do","start":189.075,"end":189.31499,"confidence":0.96435547,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.09029966592788696},{"word":"you","start":189.31499,"end":189.39499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.103326678276062},{"word":"have","start":189.39499,"end":189.635,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13841179013252258},{"word":"your","start":189.635,"end":189.875,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10167402029037476},{"word":"card","start":189.875,"end":190.19499,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.07898186147212982},{"word":"handy","start":190.19499,"end":190.69499,"confidence":1.0,"punctuated_word":"handy","sentiment":"neutral","sentiment_score":0.10324229300022124},{"word":"so","start":190.75499,"end":190.915,"confidence":0.89990234,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1485503762960434},{"word":"we","start":190.915,"end":191.075,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1179150491952896},{"word":"can","start":191.075,"end":191.31499,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1573518067598343},{"word":"set","start":191.31499,"end":191.555,"confidence":1.0,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.18093468248844147},{"word":"this","start":191.555,"end":191.715,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1506219208240509},{"word":"up","start":191.715,"end":191.95499,"confidence":0.9980469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.2058139443397522},{"word":"for","start":191.95499,"end":192.11499,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2078422009944916},{"word":"you","start":192.11499,"end":192.61499,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.1368357092142105},{"word":"which","start":198.07,"end":198.39,"confidence":0.99902344,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":0.00410924106836319},{"word":"one","start":198.39,"end":198.87,"confidence":0.89697266,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.012272760272026062},{"word":"the","start":198.87,"end":199.11,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.00874597579240799},{"word":"$3.08","start":199.11,"end":200.23,"confidence":0.9611206,"punctuated_word":"$3.08?","sentiment":"neutral","sentiment_score":0.001424127258360386},{"word":"that's","start":200.23,"end":200.39,"confidence":0.9926758,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06570374965667725},{"word":"a","start":200.39,"end":200.55,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1064714342355728},{"word":"valid","start":200.55,"end":200.87,"confidence":1.0,"punctuated_word":"valid","sentiment":"neutral","sentiment_score":0.06889547407627106},{"word":"charge","start":200.87,"end":201.11,"confidence":0.99902344,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":0.1359944045543671},{"word":"because","start":201.11,"end":201.43,"confidence":0.8232422,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.0656583309173584},{"word":"you","start":201.43,"end":201.51,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07863379269838333},{"word":"use","start":201.51,"end":201.75,"confidence":0.56884766,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.06484925001859665},{"word":"your","start":201.75,"end":201.99,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06032129377126694},{"word":"bank","start":201.99,"end":202.23,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.09857046604156494},{"word":"account","start":202.23,"end":202.73,"confidence":0.99853516,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.04017331451177597},{"word":"it's","start":204.23,"end":204.63,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06564036011695862},{"word":"already","start":204.63,"end":205.03,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.19180068373680115},{"word":"been","start":205.03,"end":205.35,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.11239387094974518},{"word":"settled","start":205.35,"end":205.83,"confidence":1.0,"punctuated_word":"settled.","sentiment":"neutral","sentiment_score":0.09678493440151216},{"word":"it's","start":205.83,"end":206.23,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1235119327902794},{"word":"settled","start":206.23,"end":206.73,"confidence":0.97021484,"punctuated_word":"settled.","sentiment":"neutral","sentiment_score":0.1617356240749359},{"word":"it's","start":206.79,"end":207.11,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.223242849111557},{"word":"cleared","start":207.11,"end":207.43,"confidence":1.0,"punctuated_word":"cleared","sentiment":"neutral","sentiment_score":0.29261183738708496},{"word":"out","start":207.43,"end":207.75,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.30057859420776367},{"word":"today","start":207.75,"end":208.25,"confidence":0.9980469,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.26609566807746887},{"word":"your","start":208.77501,"end":209.095,"confidence":1.0,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.18670198321342468},{"word":"invoice","start":209.095,"end":209.49501,"confidence":0.99902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.15037879347801208},{"word":"has","start":209.49501,"end":209.65501,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.2193853110074997},{"word":"been","start":209.65501,"end":209.895,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.2423236221075058},{"word":"paid","start":209.895,"end":210.395,"confidence":0.9909668,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":-0.048356588929891586},{"word":"so","start":211.01501,"end":211.255,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.035825442522764206},{"word":"what","start":211.255,"end":211.41501,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.058026719838380814},{"word":"i'm","start":211.41501,"end":211.65501,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.02344834804534912},{"word":"suggesting","start":211.65501,"end":212.15501,"confidence":1.0,"punctuated_word":"suggesting","sentiment":"neutral","sentiment_score":-0.0535806342959404},{"word":"is","start":212.21501,"end":212.695,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01866849511861801},{"word":"if","start":212.695,"end":212.85501,"confidence":0.76464844,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05992811173200607},{"word":"you","start":212.85501,"end":212.93501,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08526936173439026},{"word":"don't","start":212.93501,"end":213.255,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.10627849400043488},{"word":"want","start":213.255,"end":213.49501,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.12061439454555511},{"word":"to","start":213.49501,"end":213.65501,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11146833002567293},{"word":"pay","start":213.65501,"end":213.975,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.18841516971588135},{"word":"this","start":213.975,"end":214.21501,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1479855626821518},{"word":"amount","start":214.21501,"end":214.71501,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.13883405923843384},{"word":"moving","start":214.93501,"end":215.335,"confidence":0.9086914,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.08944621682167053},{"word":"forward","start":215.335,"end":215.835,"confidence":0.9707031,"punctuated_word":"forward,","sentiment":"neutral","sentiment_score":-0.06619712710380554},{"word":"instead","start":216.375,"end":216.695,"confidence":1.0,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":-0.06809908896684647},{"word":"of","start":216.695,"end":216.93501,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05873938277363777},{"word":"you","start":216.93501,"end":217.255,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0526939257979393},{"word":"using","start":217.255,"end":217.57501,"confidence":0.99902344,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.05250608175992966},{"word":"your","start":217.57501,"end":217.815,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08472557365894318},{"word":"bank","start":217.815,"end":218.13501,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.1818779706954956},{"word":"account","start":218.13501,"end":218.615,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.17604950070381165},{"word":"in","start":218.615,"end":218.85501,"confidence":0.82714844,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09076304733753204},{"word":"paying","start":218.85501,"end":219.095,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.09741778671741486},{"word":"a","start":219.095,"end":219.335,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0666181817650795},{"word":"payment","start":219.335,"end":219.835,"confidence":0.99902344,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":-0.06620459258556366},{"word":"you","start":220.05501,"end":220.21501,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05682830512523651},{"word":"can","start":220.21501,"end":220.455,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0627976506948471},{"word":"use","start":220.455,"end":220.615,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.06252627074718475},{"word":"your","start":220.615,"end":220.93501,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07639119029045105},{"word":"card","start":220.93501,"end":221.43501,"confidence":0.9951172,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.07908689975738525},{"word":"no","start":227.11,"end":227.43001,"confidence":0.9675293,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4142902493476868},{"word":"that's","start":227.43001,"end":227.75,"confidence":1.0,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.3455893397331238},{"word":"a","start":227.75,"end":227.83,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.377954363822937},{"word":"valid","start":227.83,"end":228.15001,"confidence":1.0,"punctuated_word":"valid","sentiment":"negative","sentiment_score":-0.4118685722351074},{"word":"charge","start":228.15001,"end":228.55,"confidence":0.9980469,"punctuated_word":"charge","sentiment":"negative","sentiment_score":-0.34077420830726624},{"word":"because","start":228.55,"end":228.79001,"confidence":0.7788086,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.3329581320285797},{"word":"you","start":228.79001,"end":229.03,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.39690130949020386},{"word":"use","start":229.03,"end":229.19,"confidence":0.8051758,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.31859132647514343},{"word":"your","start":229.19,"end":229.43001,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3735053837299347},{"word":"bank","start":229.43001,"end":229.67,"confidence":1.0,"punctuated_word":"bank","sentiment":"negative","sentiment_score":-0.39295732975006104},{"word":"account","start":229.67,"end":230.17,"confidence":0.99853516,"punctuated_word":"account.","sentiment":"negative","sentiment_score":-0.33404308557510376},{"word":"the","start":230.39,"end":230.71,"confidence":0.85498047,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.09264694899320602},{"word":"the","start":230.71,"end":230.95,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07240541279315948},{"word":"charge","start":230.95,"end":231.27,"confidence":0.99902344,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.08670897781848907},{"word":"of","start":231.27,"end":231.43001,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08838038146495819},{"word":"$3.08","start":231.43001,"end":233.05,"confidence":1.0,"punctuated_word":"$3.08","sentiment":"neutral","sentiment_score":-0.07516776770353317},{"word":"doesn't","start":233.35,"end":233.75,"confidence":0.98706055,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.12111272662878036},{"word":"go","start":233.75,"end":234.25,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.13280245661735535},{"word":"so","start":240.715,"end":240.955,"confidence":0.9902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.005203932523727417},{"word":"you're","start":240.955,"end":241.195,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.002776332199573517},{"word":"asking","start":241.195,"end":241.595,"confidence":1.0,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.024391919374465942},{"word":"to","start":241.595,"end":241.835,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05627270042896271},{"word":"refund","start":241.835,"end":242.235,"confidence":1.0,"punctuated_word":"refund","sentiment":"neutral","sentiment_score":-0.08034779876470566},{"word":"the","start":242.235,"end":242.395,"confidence":0.89453125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07631038129329681},{"word":"$3.08","start":242.395,"end":243.595,"confidence":0.9579468,"punctuated_word":"$3.08.","sentiment":"neutral","sentiment_score":-0.05675521492958069},{"word":"i","start":243.595,"end":243.755,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.256555438041687},{"word":"cannot","start":243.755,"end":244.075,"confidence":1.0,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.2887873351573944},{"word":"refund","start":244.075,"end":244.475,"confidence":1.0,"punctuated_word":"refund","sentiment":"neutral","sentiment_score":-0.22364968061447144},{"word":"you","start":244.475,"end":244.63501,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21376290917396543},{"word":"the","start":244.63501,"end":244.795,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1870834678411484},{"word":"$3.08","start":244.795,"end":245.595,"confidence":0.9713542,"punctuated_word":"$3.08","sentiment":"neutral","sentiment_score":-0.18998506665229797},{"word":"8¢","start":245.595,"end":246.155,"confidence":0.97766113,"punctuated_word":"8¢,"},{"word":"but","start":246.155,"end":246.395,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.010162100195884705},{"word":"i","start":246.395,"end":246.475,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004309222102165222},{"word":"can","start":246.475,"end":246.715,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.017482370138168335},{"word":"take","start":246.715,"end":246.875,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.03972248733043671},{"word":"note","start":246.875,"end":247.115,"confidence":0.9980469,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.0025543570518493652},{"word":"of","start":247.115,"end":247.355,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01054525375366211},{"word":"you","start":247.355,"end":247.675,"confidence":0.6489258,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.03456089645624161},{"word":"and","start":247.675,"end":247.91501,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05647538602352142},{"word":"i'll","start":247.91501,"end":248.155,"confidence":0.98706055,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.054768215864896774},{"word":"deduct","start":248.155,"end":248.55501,"confidence":1.0,"punctuated_word":"deduct","sentiment":"neutral","sentiment_score":-0.008830331265926361},{"word":"it","start":248.55501,"end":248.715,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11049391329288484},{"word":"to","start":248.715,"end":248.795,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08506444096565247},{"word":"your","start":248.795,"end":249.035,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03568309545516968},{"word":"next","start":249.035,"end":249.355,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.05862995237112045},{"word":"invoice","start":249.355,"end":249.855,"confidence":0.9995117,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.1713736355304718},{"word":"that's","start":250.1,"end":250.26001,"confidence":1.0,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.4581323266029358},{"word":"the","start":250.26001,"end":250.42,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4240579605102539},{"word":"best","start":250.42,"end":250.66,"confidence":1.0,"punctuated_word":"best","sentiment":"positive","sentiment_score":0.5768107771873474},{"word":"thing","start":250.66,"end":250.90001,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"positive","sentiment_score":0.5054911375045776},{"word":"we","start":250.90001,"end":251.06,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.47770342230796814},{"word":"can","start":251.06,"end":251.22,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4214571416378021},{"word":"do","start":251.22,"end":251.54001,"confidence":0.8186035,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.22294695675373075},{"word":"because","start":251.54001,"end":251.86,"confidence":0.99316406,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.09034013003110886},{"word":"the","start":251.86,"end":252.02,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022674083709716797},{"word":"$3.08","start":252.02,"end":253.3,"confidence":0.99960935,"punctuated_word":"$3.08","sentiment":"neutral","sentiment_score":0.02221740409731865},{"word":"doesn't","start":253.3,"end":253.62001,"confidence":0.9995117,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.024413440376520157},{"word":"go","start":253.62001,"end":253.86,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.03184903413057327},{"word":"to","start":253.86,"end":254.02,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010196834802627563},{"word":"airtel","start":254.02,"end":254.5,"confidence":0.97436523,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.026177719235420227},{"word":"it","start":254.5,"end":254.74,"confidence":0.99902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.0694366842508316},{"word":"does","start":254.74,"end":254.98001,"confidence":0.95947266,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.04201928526163101},{"word":"go","start":254.98001,"end":255.14,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.054930951446294785},{"word":"to","start":255.14,"end":255.3,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.049431029707193375},{"word":"the","start":255.3,"end":255.54001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03564024344086647},{"word":"payment","start":255.54001,"end":256.02002,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.033453259617090225},{"word":"platform","start":256.02002,"end":256.52002,"confidence":1.0,"punctuated_word":"platform...","sentiment":"neutral","sentiment_score":0.0339641198515892},{"word":"payment","start":257.06,"end":257.54,"confidence":0.9658203,"punctuated_word":"Payment","sentiment":"neutral","sentiment_score":0.050141409039497375},{"word":"gateway","start":257.54,"end":258.04,"confidence":0.97094727,"punctuated_word":"gateway,","sentiment":"neutral","sentiment_score":0.04297550767660141},{"word":"which","start":258.26,"end":258.5,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.0688016414642334},{"word":"is","start":258.5,"end":258.74,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0958508849143982},{"word":"worldpay","start":258.74,"end":259.24,"confidence":0.61848956,"punctuated_word":"Worldpay,","sentiment":"neutral","sentiment_score":0.058978453278541565},{"word":"payrx","start":259.30002,"end":259.80002,"confidence":0.8652344,"punctuated_word":"PayRx.","sentiment":"neutral","sentiment_score":-0.007723335176706314},{"word":"so","start":263.28497,"end":263.365,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11165768653154372},{"word":"i'll","start":263.365,"end":263.60498,"confidence":0.935791,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.1257249265909195},{"word":"take","start":263.60498,"end":263.76498,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.08844441920518875},{"word":"note","start":263.76498,"end":264.085,"confidence":0.9980469,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.09342890232801436},{"word":"of","start":264.085,"end":264.245,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09735509753227234},{"word":"the","start":264.245,"end":264.405,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0997561663389206},{"word":"$3.08","start":264.405,"end":265.865,"confidence":0.98547363,"punctuated_word":"$3.08.","sentiment":"neutral","sentiment_score":-0.0739179402589798},{"word":"i","start":265.925,"end":266.085,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012371962890028954},{"word":"can","start":266.085,"end":266.32498,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.015352364629507065},{"word":"credit","start":266.32498,"end":266.805,"confidence":0.99902344,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":-0.08342573046684265},{"word":"this","start":266.805,"end":267.305,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.12934963405132294},{"word":"to","start":267.365,"end":267.525,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08370024710893631},{"word":"your","start":267.525,"end":267.845,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.041341524571180344},{"word":"next","start":267.845,"end":268.32498,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.06707169860601425},{"word":"invoice","start":268.32498,"end":268.82498,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.11432721465826036},{"word":"november","start":269.44498,"end":269.94498,"confidence":0.85961914,"punctuated_word":"November.","sentiment":"neutral","sentiment_score":-0.21910105645656583},{"word":"i'm","start":280.06,"end":280.22,"confidence":0.85791016,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.15502893924713135},{"word":"sorry","start":280.22,"end":280.53998,"confidence":0.9746094,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.18161657452583313},{"word":"i","start":280.53998,"end":280.69998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17175047099590302},{"word":"didn't","start":280.69998,"end":281.1,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.17691493034362793},{"word":"heard","start":281.1,"end":281.34,"confidence":0.8359375,"punctuated_word":"heard","sentiment":"neutral","sentiment_score":-0.22355878353118896},{"word":"you","start":281.34,"end":281.84,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.2671950161457062},{"word":"you","start":281.9,"end":282.13998,"confidence":0.6123047,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.2986363470554352},{"word":"have","start":282.13998,"end":282.38,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2888031303882599},{"word":"a","start":282.38,"end":282.46,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25919830799102783},{"word":"noise","start":282.46,"end":282.86,"confidence":0.9941406,"punctuated_word":"noise","sentiment":"neutral","sentiment_score":-0.2883109450340271},{"word":"background","start":282.86,"end":283.25998,"confidence":0.9980469,"punctuated_word":"background.","sentiment":"neutral","sentiment_score":-0.24459803104400635},{"word":"what","start":283.25998,"end":283.5,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.19789908826351169},{"word":"is","start":283.5,"end":283.66,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1736585646867752},{"word":"that","start":283.66,"end":283.82,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13005994260311127},{"word":"again","start":283.82,"end":284.32,"confidence":0.99560547,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.11542530357837676},{"word":"that's","start":291.58,"end":291.9,"confidence":0.9951172,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.10125579684972764},{"word":"the","start":291.9,"end":292.13998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13963374495506287},{"word":"reason","start":292.13998,"end":292.62,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.07315661013126373},{"word":"why","start":292.62,"end":293.12,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.08333806693553925},{"word":"i'm","start":293.755,"end":294.075,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.005169961601495743},{"word":"explaining","start":294.075,"end":294.555,"confidence":1.0,"punctuated_word":"explaining","sentiment":"neutral","sentiment_score":0.02385968714952469},{"word":"to","start":294.555,"end":294.795,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018560662865638733},{"word":"you","start":294.795,"end":295.195,"confidence":0.75268555,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.014764834195375444},{"word":"you","start":295.195,"end":295.435,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02523041144013405},{"word":"have","start":295.435,"end":295.675,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.019338436424732208},{"word":"an","start":295.675,"end":295.835,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.013813305646181108},{"word":"option","start":295.835,"end":296.335,"confidence":0.8391113,"punctuated_word":"option.","sentiment":"neutral","sentiment_score":0.008958958089351654},{"word":"if","start":296.715,"end":296.955,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.008326057344675064},{"word":"you","start":296.955,"end":297.035,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02071278542280197},{"word":"don't","start":297.035,"end":297.435,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.027311284095048904},{"word":"want","start":297.435,"end":297.675,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.05962341278791427},{"word":"to","start":297.675,"end":297.755,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11204789578914642},{"word":"be","start":297.755,"end":298.155,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.13260582089424133},{"word":"charged","start":298.155,"end":298.635,"confidence":0.99902344,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":-0.09423676878213882},{"word":"for","start":298.635,"end":298.875,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06692583858966827},{"word":"this","start":298.875,"end":299.115,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07733846455812454},{"word":"amount","start":299.115,"end":299.615,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.010490678250789642},{"word":"moving","start":299.675,"end":300.075,"confidence":0.9135742,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":0.0024469196796417236},{"word":"forward","start":300.075,"end":300.575,"confidence":0.9980469,"punctuated_word":"forward,","sentiment":"neutral","sentiment_score":0.01023157313466072},{"word":"your","start":301.355,"end":301.675,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03679955005645752},{"word":"option","start":301.675,"end":302.175,"confidence":1.0,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.037058860063552856},{"word":"is","start":302.315,"end":302.635,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01899750530719757},{"word":"to","start":302.635,"end":302.795,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010051995515823364},{"word":"use","start":302.795,"end":303.035,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.013337220996618273},{"word":"your","start":303.035,"end":303.435,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01614248752593994},{"word":"card","start":303.435,"end":303.935,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.008100464940071106},{"word":"or","start":304.075,"end":304.395,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.015501115471124647},{"word":"pay","start":304.395,"end":304.795,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.019359827041625977},{"word":"via","start":304.795,"end":305.195,"confidence":1.0,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.025596871972084045},{"word":"bpay","start":305.195,"end":305.695,"confidence":0.7598877,"punctuated_word":"BPAY.","sentiment":"neutral","sentiment_score":0.026921521872282028},{"word":"that's","start":308.61002,"end":308.85,"confidence":0.93725586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04789165407419205},{"word":"your","start":308.85,"end":309.17,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06402169167995453},{"word":"option","start":309.17,"end":309.57,"confidence":1.0,"punctuated_word":"option","sentiment":"neutral","sentiment_score":-0.006425619125366211},{"word":"to","start":309.57,"end":309.81,"confidence":0.8959961,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.019339554011821747},{"word":"avoid","start":309.81,"end":310.21,"confidence":1.0,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":-0.1368560791015625},{"word":"this","start":310.21,"end":310.45,"confidence":0.9560547,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.17839886248111725},{"word":"$3.08","start":310.45,"end":311.89,"confidence":0.98828125,"punctuated_word":"$3.08","sentiment":"neutral","sentiment_score":-0.11537212133407591},{"word":"payer's","start":311.89,"end":312.39,"confidence":0.9215495,"punctuated_word":"payer's","sentiment":"neutral","sentiment_score":-0.1475284993648529},{"word":"fee","start":312.45,"end":312.95,"confidence":0.99902344,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.08651123940944672},{"word":"if","start":313.65,"end":313.81,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0849686712026596},{"word":"you","start":313.81,"end":313.97,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08600775897502899},{"word":"don't","start":313.97,"end":314.21,"confidence":0.9970703,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0979003757238388},{"word":"want","start":314.21,"end":314.37,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.12648887932300568},{"word":"to","start":314.37,"end":314.45,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14484621584415436},{"word":"be","start":314.45,"end":314.69,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2576943337917328},{"word":"charged","start":314.69,"end":315.01,"confidence":0.9951172,"punctuated_word":"charged","sentiment":"negative","sentiment_score":-0.36338263750076294},{"word":"again","start":315.01,"end":315.51,"confidence":0.99658203,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.29247990250587463},{"word":"that","start":315.57,"end":315.81,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2793896198272705},{"word":"would","start":315.81,"end":316.05,"confidence":1.0,"punctuated_word":"would","sentiment":"negative","sentiment_score":-0.37924885749816895},{"word":"be","start":316.05,"end":316.37,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.20886479318141937},{"word":"fine","start":316.37,"end":316.87,"confidence":0.9926758,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":-0.3181421160697937},{"word":"that","start":317.01,"end":317.25,"confidence":0.99902344,"punctuated_word":"That","sentiment":"negative","sentiment_score":-0.3465155363082886},{"word":"is","start":317.25,"end":317.65,"confidence":0.99902344,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.40527620911598206},{"word":"fine","start":317.65,"end":318.15,"confidence":0.9904785,"punctuated_word":"fine.","sentiment":"negative","sentiment_score":-0.4012968838214874},{"word":"the","start":320.495,"end":320.995,"confidence":0.94970703,"punctuated_word":"The...","sentiment":"neutral","sentiment_score":-0.0928986519575119},{"word":"mary","start":321.215,"end":321.715,"confidence":0.90844727,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":-0.12040386348962784},{"word":"please","start":321.935,"end":322.435,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1490483283996582},{"word":"listen","start":322.575,"end":322.975,"confidence":0.97314453,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":-0.1000930666923523},{"word":"up","start":322.975,"end":323.475,"confidence":0.9926758,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.0619148425757885},{"word":"$3.08","start":323.695,"end":325.475,"confidence":0.9633789,"punctuated_word":"$3.08,","sentiment":"neutral","sentiment_score":-0.027354180812835693},{"word":"i","start":326.255,"end":326.495,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013117551803588867},{"word":"can","start":326.495,"end":326.89502,"confidence":0.6958008,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0601484477519989},{"word":"refund","start":326.89502,"end":327.375,"confidence":0.9448242,"punctuated_word":"refund","sentiment":"neutral","sentiment_score":-0.04088209569454193},{"word":"you","start":327.375,"end":327.615,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014138497412204742},{"word":"this","start":327.615,"end":328.115,"confidence":0.984375,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.006407242268323898},{"word":"however","start":328.335,"end":328.835,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.0035904422402381897},{"word":"i","start":329.695,"end":329.855,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.026388294994831085},{"word":"can","start":329.855,"end":330.095,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.040176600217819214},{"word":"give","start":330.095,"end":330.335,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.0073884353041648865},{"word":"this","start":330.335,"end":330.575,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.020768187940120697},{"word":"to","start":330.575,"end":330.73502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.013761371374130247},{"word":"you","start":330.73502,"end":331.23502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00385139137506485},{"word":"to","start":331.375,"end":331.615,"confidence":0.5732422,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017235949635505676},{"word":"your","start":331.615,"end":331.855,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05056736618280411},{"word":"next","start":331.855,"end":332.17502,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.04261457920074463},{"word":"invoice","start":332.17502,"end":332.67502,"confidence":1.0,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":-0.03064808249473572},{"word":"for","start":333.18,"end":333.42,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.021281469613313675},{"word":"example","start":333.42,"end":333.92,"confidence":0.9980469,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":0.041900843381881714},{"word":"by","start":334.54,"end":334.78,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.07194522023200989},{"word":"november","start":334.78,"end":335.28,"confidence":0.98339844,"punctuated_word":"November,","sentiment":"neutral","sentiment_score":0.06840623915195465},{"word":"your","start":336.06,"end":336.38,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06000556796789169},{"word":"invoice","start":336.38,"end":336.78,"confidence":0.9941406,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.0962541252374649},{"word":"is","start":336.78,"end":337.02,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.040325187146663666},{"word":"$50","start":337.02,"end":337.92,"confidence":0.99108887,"punctuated_word":"$50.","sentiment":"neutral","sentiment_score":0.08227072656154633},{"word":"i","start":338.38,"end":338.62,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16642069816589355},{"word":"will","start":338.62,"end":338.86002,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1114879846572876},{"word":"credit","start":338.86002,"end":339.34,"confidence":0.99902344,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.15452969074249268},{"word":"this","start":339.34,"end":339.58002,"confidence":0.9580078,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.24043762683868408},{"word":"$3.08","start":339.58002,"end":341.28,"confidence":0.9919922,"punctuated_word":"$3.08.","sentiment":"neutral","sentiment_score":0.2321261167526245},{"word":"it","start":341.98,"end":342.22,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.1497906744480133},{"word":"will","start":342.22,"end":342.38,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.14643150568008423},{"word":"be","start":342.38,"end":342.62,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1522765755653381},{"word":"deducted","start":342.62,"end":343.12,"confidence":0.99902344,"punctuated_word":"deducted","sentiment":"neutral","sentiment_score":0.11235448718070984},{"word":"to","start":343.26,"end":343.42,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09819328039884569},{"word":"the","start":343.42,"end":343.58002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11430905759334564},{"word":"total","start":343.58002,"end":343.98,"confidence":1.0,"punctuated_word":"total","sentiment":"neutral","sentiment_score":0.09119390696287157},{"word":"amount","start":343.98,"end":344.38,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.1264137625694275},{"word":"of","start":344.38,"end":344.54,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1017247959971428},{"word":"your","start":344.54,"end":344.86002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06428977102041245},{"word":"invoice","start":344.86002,"end":345.36002,"confidence":0.9995117,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.04691015183925629},{"word":"you","start":347.475,"end":347.715,"confidence":0.98291016,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.11678387224674223},{"word":"get","start":347.715,"end":347.875,"confidence":0.99316406,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.0642252191901207},{"word":"it","start":347.875,"end":348.375,"confidence":0.9970703,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.08795243501663208},{"word":"the","start":354.275,"end":354.595,"confidence":0.5444336,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.02658754028379917},{"word":"plan","start":354.595,"end":354.91498,"confidence":0.9980469,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.03898051381111145},{"word":"is","start":354.91498,"end":355.41498,"confidence":0.74731445,"punctuated_word":"is?","sentiment":"neutral","sentiment_score":0.024137167260050777},{"word":"your","start":371.99,"end":372.39,"confidence":0.52685547,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.06629356741905212},{"word":"plan","start":372.39,"end":372.79,"confidence":0.7705078,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.0940197855234146},{"word":"is","start":372.79,"end":373.11002,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11566575616598128},{"word":"$69.95","start":373.11002,"end":375.37,"confidence":0.9848633,"punctuated_word":"$69.95,","sentiment":"neutral","sentiment_score":0.11868565529584885},{"word":"which","start":375.51,"end":375.885,"confidence":0.9980469,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.15754306316375732},{"word":"is","start":376.045,"end":376.125,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15160419046878815},{"word":"25","start":376.125,"end":376.845,"confidence":0.9995117,"punctuated_word":"25","sentiment":"neutral","sentiment_score":0.1988178789615631},{"word":"mbps","start":376.845,"end":377.345,"confidence":0.73339844,"punctuated_word":"Mbps.","sentiment":"neutral","sentiment_score":0.16709178686141968},{"word":"so","start":378.285,"end":378.52502,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1348017156124115},{"word":"as","start":378.52502,"end":378.685,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1588970273733139},{"word":"long","start":378.685,"end":379.005,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.1623089611530304},{"word":"as","start":379.005,"end":379.245,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1750224530696869},{"word":"there","start":379.245,"end":379.48502,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.14406552910804749},{"word":"is","start":379.48502,"end":379.725,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06479822099208832},{"word":"no","start":379.725,"end":379.965,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.038079410791397095},{"word":"price","start":379.965,"end":380.285,"confidence":1.0,"punctuated_word":"price","sentiment":"neutral","sentiment_score":-0.23160219192504883},{"word":"increase","start":380.285,"end":380.765,"confidence":0.99902344,"punctuated_word":"increase","sentiment":"neutral","sentiment_score":-0.21128195524215695},{"word":"and","start":380.765,"end":381.005,"confidence":0.90234375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0111447274684906},{"word":"you","start":381.005,"end":381.245,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.039385199546813965},{"word":"did","start":381.245,"end":381.405,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.045282602310180664},{"word":"not","start":381.405,"end":381.905,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0017251670360565186},{"word":"update","start":382.045,"end":382.545,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.02075144648551941},{"word":"or","start":382.605,"end":382.845,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1003555953502655},{"word":"upgrade","start":382.845,"end":383.325,"confidence":0.9980469,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":-0.001854121685028076},{"word":"your","start":383.325,"end":383.64502,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03441578149795532},{"word":"plan","start":383.64502,"end":384.14502,"confidence":0.9980469,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":0.019418027251958847},{"word":"it","start":384.36502,"end":384.605,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10506119579076768},{"word":"will","start":384.605,"end":384.845,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08351555466651917},{"word":"be","start":384.845,"end":385.08502,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.11684061586856842},{"word":"fixed","start":385.08502,"end":385.48502,"confidence":0.72753906,"punctuated_word":"fixed.","sentiment":"neutral","sentiment_score":0.0801207572221756},{"word":"$69.95","start":385.48502,"end":387.64502,"confidence":0.958374,"punctuated_word":"$69.95.","sentiment":"neutral","sentiment_score":0.07260305434465408},{"word":"and","start":387.64502,"end":388.05,"confidence":0.8881836,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10575033724308014},{"word":"yeah","start":400.05,"end":400.37,"confidence":0.97021484,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.1883409768342972},{"word":"they","start":400.37,"end":400.69,"confidence":0.9404297,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.2925712466239929},{"word":"they","start":400.69,"end":401.19,"confidence":0.9770508,"punctuated_word":"they","sentiment":"positive","sentiment_score":0.3635645806789398},{"word":"provided","start":401.40997,"end":401.90997,"confidence":0.9970703,"punctuated_word":"provided","sentiment":"positive","sentiment_score":0.33865731954574585},{"word":"you","start":401.97,"end":402.12997,"confidence":0.9741211,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.35220324993133545},{"word":"an","start":402.12997,"end":402.37,"confidence":0.93847656,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.31725823879241943},{"word":"option","start":402.37,"end":402.84998,"confidence":0.7897949,"punctuated_word":"option,","sentiment":"positive","sentiment_score":0.33805540204048157},{"word":"and","start":402.84998,"end":403.00998,"confidence":0.92089844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.3059699833393097},{"word":"you","start":403.00998,"end":403.50998,"confidence":0.9604492,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2928510308265686},{"word":"opted","start":403.595,"end":403.99503,"confidence":0.9951172,"punctuated_word":"opted","sentiment":"neutral","sentiment_score":0.24626730382442472},{"word":"for","start":403.99503,"end":404.49503,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2680709958076477},{"word":"one","start":404.875,"end":405.11502,"confidence":0.6582031,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.22598400712013245},{"word":"month","start":405.11502,"end":405.43503,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.19660192728042605},{"word":"free","start":405.43503,"end":405.83502,"confidence":0.9970703,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.2860608994960785},{"word":"and","start":405.83502,"end":406.075,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2536018490791321},{"word":"three","start":406.075,"end":406.315,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.23537586629390717},{"word":"months","start":406.315,"end":406.71503,"confidence":0.9902344,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.2091313749551773},{"word":"discount","start":406.71503,"end":407.195,"confidence":0.99316406,"punctuated_word":"discount.","sentiment":"neutral","sentiment_score":0.23490583896636963},{"word":"right","start":407.195,"end":407.695,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.21116530895233152},{"word":"that's","start":408.23502,"end":408.475,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2722230553627014},{"word":"the","start":408.475,"end":408.635,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2896636128425598},{"word":"one","start":408.635,"end":408.875,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.32807686924934387},{"word":"that","start":408.875,"end":409.11502,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3641059696674347},{"word":"you","start":409.11502,"end":409.515,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28854653239250183},{"word":"choose","start":409.515,"end":409.915,"confidence":0.9753418,"punctuated_word":"choose.","sentiment":"neutral","sentiment_score":0.2965322732925415},{"word":"so","start":409.915,"end":410.23502,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.30341365933418274},{"word":"technically","start":410.23502,"end":410.73502,"confidence":0.72753906,"punctuated_word":"technically,","sentiment":"positive","sentiment_score":0.36500704288482666},{"word":"the","start":411.515,"end":411.755,"confidence":0.9951172,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4078282713890076},{"word":"november","start":411.755,"end":412.255,"confidence":0.9970703,"punctuated_word":"November","sentiment":"positive","sentiment_score":0.3706091642379761},{"word":"is","start":412.315,"end":412.55502,"confidence":0.90234375,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.34085094928741455},{"word":"free","start":412.55502,"end":412.875,"confidence":0.9951172,"punctuated_word":"free","sentiment":"positive","sentiment_score":0.3737889528274536},{"word":"and","start":412.875,"end":413.11502,"confidence":0.56640625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.3205552399158478},{"word":"then","start":413.11502,"end":413.355,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.29974085092544556},{"word":"your","start":413.355,"end":413.595,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.3052542209625244},{"word":"next","start":413.595,"end":413.99503,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.24163340032100675},{"word":"invoice","start":413.99503,"end":414.49503,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.2498328983783722},{"word":"will","start":414.55502,"end":414.875,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.22907546162605288},{"word":"be","start":414.875,"end":415.27502,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2426297515630722},{"word":"on","start":415.27502,"end":415.755,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2195095717906952},{"word":"december","start":415.755,"end":416.255,"confidence":0.99902344,"punctuated_word":"December.","sentiment":"neutral","sentiment_score":0.23838892579078672},{"word":"so","start":416.95,"end":417.27002,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2734106779098511},{"word":"once","start":417.27002,"end":417.59,"confidence":0.99902344,"punctuated_word":"once","sentiment":"positive","sentiment_score":0.3548929989337921},{"word":"you've","start":417.59,"end":417.83002,"confidence":0.7993164,"punctuated_word":"you've","sentiment":"positive","sentiment_score":0.35909971594810486},{"word":"got","start":417.83002,"end":418.07,"confidence":0.9482422,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.35230767726898193},{"word":"an","start":418.07,"end":418.31,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.32465624809265137},{"word":"invoice","start":418.31,"end":418.79,"confidence":0.99902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.27348893880844116},{"word":"by","start":418.79,"end":419.11002,"confidence":0.90478516,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.2172037363052368},{"word":"december","start":419.11002,"end":419.61002,"confidence":0.9980469,"punctuated_word":"December,","sentiment":"neutral","sentiment_score":0.26244959235191345},{"word":"i","start":419.75,"end":419.91,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.35131895542144775},{"word":"will","start":419.91,"end":420.15,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.28508883714675903},{"word":"credit","start":420.15,"end":420.63,"confidence":0.97998047,"punctuated_word":"credit","sentiment":"neutral","sentiment_score":0.2493116855621338},{"word":"the","start":420.63,"end":420.79,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3313583731651306},{"word":"$3.08","start":420.79,"end":422.41,"confidence":1.0,"punctuated_word":"$3.08.","sentiment":"neutral","sentiment_score":0.2529306411743164},{"word":"so","start":423.19,"end":423.51,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2031007707118988},{"word":"would","start":423.51,"end":423.67,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.12639355659484863},{"word":"you","start":423.67,"end":423.75,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1955583244562149},{"word":"like","start":423.75,"end":424.07,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.2304176390171051},{"word":"to","start":424.07,"end":424.23,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01256786286830902},{"word":"remove","start":424.23,"end":424.63,"confidence":1.0,"punctuated_word":"remove","sentiment":"neutral","sentiment_score":0.005755256861448288},{"word":"your","start":424.63,"end":424.87,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.030801061540842056},{"word":"bank","start":424.87,"end":425.19,"confidence":1.0,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.02517971396446228},{"word":"account","start":425.19,"end":425.67,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.010106861591339111},{"word":"and","start":425.67,"end":425.91,"confidence":0.92822266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02843882143497467},{"word":"then","start":425.91,"end":426.15,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.052130986005067825},{"word":"put","start":426.15,"end":426.39,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.05283684656023979},{"word":"your","start":426.39,"end":426.63,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04171711951494217},{"word":"card","start":426.63,"end":426.95,"confidence":0.8515625,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":0.03694653511047363},{"word":"in","start":426.95,"end":427.11002,"confidence":0.9941406,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.09970803558826448},{"word":"that","start":427.11002,"end":427.27002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13068965077400208},{"word":"way","start":427.27002,"end":427.59,"confidence":0.96850586,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.12798994779586792},{"word":"you","start":427.59,"end":427.75,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12927308678627014},{"word":"won't","start":427.75,"end":428.07,"confidence":1.0,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":0.08905935287475586},{"word":"be","start":428.07,"end":428.23,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07354646176099777},{"word":"charged","start":428.23,"end":428.71002,"confidence":0.99609375,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":0.06287628412246704},{"word":"for","start":428.71002,"end":428.95,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08260511606931686},{"word":"that","start":428.95,"end":429.45,"confidence":0.6328125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07673874497413635},{"word":"$3","start":429.99002,"end":430.81,"confidence":0.836792,"punctuated_word":"$3.","sentiment":"neutral","sentiment_score":0.037876490503549576},{"word":"k","start":431.525,"end":431.925,"confidence":0.890625,"punctuated_word":"K?","sentiment":"neutral","sentiment_score":0.02154841274023056},{"word":"one","start":431.925,"end":432.245,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.021664248779416084},{"word":"moment","start":432.245,"end":432.645,"confidence":0.9914551,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.02396615594625473},{"word":"i'll","start":432.645,"end":432.88498,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.009462578222155573},{"word":"just","start":432.88498,"end":433.38498,"confidence":1.0,"punctuated_word":"just...","sentiment":"neutral","sentiment_score":0.005295373499393463},{"word":"yeah","start":434.805,"end":435.125,"confidence":0.97875977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015766873955726624},{"word":"you","start":435.125,"end":435.44498,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.004298597574234009},{"word":"you","start":435.44498,"end":435.685,"confidence":0.81933594,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011783450841903688},{"word":"have","start":435.685,"end":435.925,"confidence":0.97998047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01130596548318863},{"word":"the","start":435.925,"end":436.00497,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00034640729427337646},{"word":"instruction","start":436.00497,"end":436.50497,"confidence":0.9511719,"punctuated_word":"instruction,","sentiment":"neutral","sentiment_score":-0.0036886967718601222},{"word":"right","start":436.72498,"end":437.22498,"confidence":0.9975586,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":0.004430580884218216},{"word":"to","start":437.365,"end":437.865,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.001203637570142746},{"word":"put","start":438.085,"end":438.32498,"confidence":0.9980469,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.0015255138278007507},{"word":"the","start":438.32498,"end":438.56497,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00896216370165348},{"word":"card","start":438.56497,"end":439.06497,"confidence":0.8618164,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":-0.010168724693357944},{"word":"you","start":439.76498,"end":439.925,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03896335884928703},{"word":"got","start":439.925,"end":440.16498,"confidence":0.9951172,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0280727781355381},{"word":"it","start":440.16498,"end":440.32498,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02994045987725258},{"word":"from","start":440.32498,"end":440.56497,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.02440185472369194},{"word":"the","start":440.56497,"end":440.72498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1479843109846115},{"word":"email","start":440.72498,"end":441.22498,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.1642705798149109},{"word":"to","start":441.28497,"end":441.44498,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13402704894542694},{"word":"set","start":441.44498,"end":441.76498,"confidence":0.91748047,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.11964592337608336},{"word":"up","start":441.76498,"end":442.26498,"confidence":0.9890137,"punctuated_word":"up?","sentiment":"neutral","sentiment_score":-0.11933812499046326},{"word":"no","start":448.93,"end":449.09,"confidence":0.8847656,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06086660176515579},{"word":"you","start":449.09,"end":449.25,"confidence":0.99121094,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03687211126089096},{"word":"have","start":449.25,"end":449.49,"confidence":0.9604492,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03667788207530975},{"word":"an","start":449.49,"end":449.65,"confidence":0.9970703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.03308682143688202},{"word":"option","start":449.65,"end":449.97,"confidence":0.9970703,"punctuated_word":"option","sentiment":"neutral","sentiment_score":-0.02337982133030891},{"word":"to","start":449.97,"end":450.21,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03290630504488945},{"word":"put","start":450.21,"end":450.53,"confidence":1.0,"punctuated_word":"put...","sentiment":"neutral","sentiment_score":-0.02607603184878826},{"word":"you","start":450.53,"end":450.77,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03975965455174446},{"word":"you","start":450.77,"end":450.93,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.022005051374435425},{"word":"don't","start":450.93,"end":451.25,"confidence":0.99658203,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.040052980184555054},{"word":"need","start":451.25,"end":451.41,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.06017098575830459},{"word":"to","start":451.41,"end":451.91,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09371604025363922},{"word":"make","start":451.97,"end":452.21,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.12256467342376708},{"word":"any","start":452.21,"end":452.53,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.11150133609771729},{"word":"payment","start":452.53,"end":453.03,"confidence":0.92211914,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":-0.10888700932264328},{"word":"but","start":453.16998,"end":453.66998,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.03801371157169342},{"word":"i","start":454.05,"end":454.21,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04940640181303024},{"word":"will","start":454.21,"end":454.44998,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.04880658537149429},{"word":"ask","start":454.44998,"end":454.85,"confidence":0.9980469,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.03513898700475693},{"word":"our","start":454.85,"end":455.35,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.04494107514619827},{"word":"members","start":456.44998,"end":456.94998,"confidence":0.9165039,"punctuated_word":"members","sentiment":"neutral","sentiment_score":-0.016510963439941406},{"word":"of","start":457.00998,"end":457.16998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.003655917942523956},{"word":"the","start":457.16998,"end":457.33,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004398427903652191},{"word":"team","start":457.33,"end":457.65,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.005670204758644104},{"word":"to","start":457.65,"end":457.81,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.011504553258419037},{"word":"send","start":457.81,"end":458.05,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.03459009528160095},{"word":"you","start":458.05,"end":458.21,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.030924275517463684},{"word":"the","start":458.21,"end":458.37,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04458601027727127},{"word":"instruction","start":458.37,"end":458.87,"confidence":0.9423828,"punctuated_word":"instruction.","sentiment":"neutral","sentiment_score":-0.04038093984127045},{"word":"but","start":459.395,"end":459.715,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04453966021537781},{"word":"i'll","start":459.715,"end":459.95502,"confidence":0.97680664,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.058075226843357086},{"word":"remove","start":459.95502,"end":460.355,"confidence":0.99902344,"punctuated_word":"remove","sentiment":"neutral","sentiment_score":-0.0378209725022316},{"word":"your","start":460.355,"end":460.595,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07646943628787994},{"word":"bank","start":460.595,"end":460.835,"confidence":0.9980469,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.05791400000452995},{"word":"account","start":460.835,"end":461.23502,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.08417044579982758},{"word":"now","start":461.23502,"end":461.555,"confidence":0.9975586,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.06542981415987015},{"word":"okay","start":461.555,"end":462.055,"confidence":0.99902344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.002321552485227585},{"word":"one","start":462.195,"end":462.435,"confidence":0.99902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.0005761906504631042},{"word":"moment","start":462.435,"end":462.935,"confidence":0.9951172,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.0034485626965761185},{"word":"or","start":465.475,"end":465.715,"confidence":0.99609375,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.0005680546164512634},{"word":"would","start":465.715,"end":465.875,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0014442801475524902},{"word":"you","start":465.875,"end":466.035,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002198651432991028},{"word":"like","start":466.035,"end":466.195,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.007860470563173294},{"word":"me","start":466.195,"end":466.275,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.008552569895982742},{"word":"to","start":466.275,"end":466.515,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01923634111881256},{"word":"help","start":466.515,"end":466.755,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.023296482861042023},{"word":"you","start":466.755,"end":466.915,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003741659224033356},{"word":"to","start":466.915,"end":467.075,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018832292407751083},{"word":"put","start":467.075,"end":467.23502,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.007950328290462494},{"word":"your","start":467.23502,"end":467.475,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.00005098432302474976},{"word":"card","start":467.475,"end":467.795,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.01111697033047676},{"word":"now","start":467.795,"end":468.295,"confidence":0.99902344,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.018370389938354492},{"word":"actually","start":468.755,"end":469.075,"confidence":0.8762207,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.10799521207809448},{"word":"it's","start":469.075,"end":469.315,"confidence":0.98876953,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10727369785308838},{"word":"already","start":469.315,"end":469.715,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.12730063498020172},{"word":"been","start":469.715,"end":470.035,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.1688797026872635},{"word":"removed","start":470.035,"end":470.535,"confidence":0.99658203,"punctuated_word":"removed.","sentiment":"neutral","sentiment_score":-0.1565074622631073},{"word":"one","start":471.155,"end":471.395,"confidence":0.9863281,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.18952150642871857},{"word":"moment","start":471.395,"end":471.875,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.11091028153896332},{"word":"here","start":471.875,"end":472.375,"confidence":0.9980469,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.15682481229305267},{"word":"you","start":474.07,"end":474.31,"confidence":0.98291016,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.426008403301239},{"word":"never","start":474.31,"end":474.71,"confidence":0.9970703,"punctuated_word":"never","sentiment":"negative","sentiment_score":-0.406926691532135},{"word":"set","start":474.71,"end":474.95,"confidence":0.9819336,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.277361661195755},{"word":"up","start":474.95,"end":475.35,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.2903739809989929},{"word":"any","start":475.35,"end":475.85,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.3101457357406616},{"word":"automatic","start":475.91,"end":476.41,"confidence":1.0,"punctuated_word":"automatic","sentiment":"neutral","sentiment_score":-0.32507917284965515},{"word":"payment","start":476.55002,"end":477.03,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.27465108036994934},{"word":"on","start":477.03,"end":477.19,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.32521355152130127},{"word":"your","start":477.19,"end":477.43,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2979874908924103},{"word":"end","start":477.43,"end":477.67,"confidence":0.98535156,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.26178252696990967},{"word":"is","start":477.67,"end":477.83002,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.1555541753768921},{"word":"that","start":477.83002,"end":478.07,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.19678473472595215},{"word":"right","start":478.07,"end":478.57,"confidence":1.0,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.22519442439079285},{"word":"you","start":478.79,"end":479.03,"confidence":0.9980469,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.4667821228504181},{"word":"never","start":479.03,"end":479.43,"confidence":1.0,"punctuated_word":"never","sentiment":"negative","sentiment_score":-0.4277299642562866},{"word":"did","start":479.43,"end":479.83002,"confidence":0.9194336,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":-0.2777285575866699},{"word":"you","start":479.83002,"end":479.99,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.05303468182682991},{"word":"just","start":479.99,"end":480.31,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.057613227516412735},{"word":"paid","start":480.31,"end":480.71,"confidence":0.9980469,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.050139419734478},{"word":"using","start":480.71,"end":480.95,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.15181031823158264},{"word":"your","start":480.95,"end":481.19,"confidence":0.9658203,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2405543476343155},{"word":"bank","start":481.19,"end":481.43,"confidence":0.9472656,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.25422048568725586},{"word":"account","start":481.43,"end":481.93,"confidence":0.9328613,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.22043642401695251},{"word":"okay","start":484.07,"end":484.57,"confidence":0.8095703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.1005105972290039},{"word":"okay","start":485.19,"end":485.59,"confidence":0.73010254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2837918996810913},{"word":"that's","start":485.59,"end":485.91,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6589072942733765},{"word":"perfect","start":485.91,"end":486.41,"confidence":1.0,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.735763430595398},{"word":"i","start":486.47,"end":486.63,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5410892367362976},{"word":"just","start":486.63,"end":486.79,"confidence":1.0,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.45419347286224365},{"word":"wanted","start":486.79,"end":487.19,"confidence":1.0,"punctuated_word":"wanted","sentiment":"positive","sentiment_score":0.414872944355011},{"word":"to","start":487.19,"end":487.35,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5003613829612732},{"word":"make","start":487.35,"end":487.51,"confidence":1.0,"punctuated_word":"make","sentiment":"positive","sentiment_score":0.4003585875034332},{"word":"sure","start":487.51,"end":488.01,"confidence":1.0,"punctuated_word":"sure","sentiment":"positive","sentiment_score":0.5147688984870911},{"word":"in","start":488.07,"end":488.31,"confidence":0.41625977,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.5304319262504578},{"word":"that","start":488.31,"end":488.55,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4591366946697235},{"word":"way","start":488.55,"end":489.05,"confidence":0.7775879,"punctuated_word":"way,","sentiment":"positive","sentiment_score":0.4342053830623626},{"word":"payment","start":490.185,"end":490.585,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"positive","sentiment_score":0.3850809633731842},{"word":"will","start":490.585,"end":490.825,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.32425543665885925},{"word":"not","start":490.825,"end":491.065,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.2859761416912079},{"word":"be","start":491.065,"end":491.225,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.46290647983551025},{"word":"processed","start":491.225,"end":491.545,"confidence":0.99121094,"punctuated_word":"processed","sentiment":"neutral","sentiment_score":0.12076352536678314},{"word":"using","start":491.545,"end":491.945,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.2066083401441574},{"word":"your","start":491.945,"end":492.185,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.29142650961875916},{"word":"card","start":492.185,"end":492.42502,"confidence":0.7590332,"punctuated_word":"card,","sentiment":"neutral","sentiment_score":0.235166996717453},{"word":"and","start":492.42502,"end":492.665,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.33209702372550964},{"word":"you","start":492.665,"end":492.745,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.39970457553863525},{"word":"could","start":492.745,"end":493.065,"confidence":1.0,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.3627921938896179},{"word":"avoid","start":493.065,"end":493.565,"confidence":0.98828125,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":0.24099352955818176},{"word":"the","start":494.585,"end":495.085,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2541730999946594},{"word":"fee","start":497.465,"end":497.965,"confidence":0.9909668,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":0.16401085257530212},{"word":"k","start":499.545,"end":500.045,"confidence":0.84472656,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.03700174763798714},{"word":"may","start":500.42502,"end":500.665,"confidence":0.9873047,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.03907846659421921},{"word":"i","start":500.665,"end":500.745,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03487314283847809},{"word":"have","start":500.745,"end":500.98502,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04001342877745629},{"word":"the","start":500.98502,"end":501.225,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02537004835903645},{"word":"card","start":501.225,"end":501.545,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.04125739634037018},{"word":"number","start":501.545,"end":501.945,"confidence":0.99902344,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.024458546191453937},{"word":"please","start":501.945,"end":502.445,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.02416989579796791},{"word":"rosemary","start":505.87,"end":506.37,"confidence":0.5576172,"punctuated_word":"Rosemary.","sentiment":"neutral","sentiment_score":0.025306839495897293},{"word":"i'm","start":507.62997,"end":507.87,"confidence":0.7651367,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.019617820158600807},{"word":"putting","start":507.87,"end":508.27,"confidence":0.9604492,"punctuated_word":"putting","sentiment":"neutral","sentiment_score":0.022443655878305435},{"word":"your","start":508.27,"end":508.59,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01647350564599037},{"word":"name","start":508.59,"end":509.09,"confidence":0.86743164,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":0.021804481744766235},{"word":"boya","start":509.47,"end":509.97,"confidence":0.74194336,"punctuated_word":"Boya","sentiment":"neutral","sentiment_score":0.014115162193775175},{"word":"petty","start":510.27,"end":510.77,"confidence":0.6619873,"punctuated_word":"Petty.","sentiment":"neutral","sentiment_score":0.005999188870191574},{"word":"no","start":515.39,"end":515.89,"confidence":0.8371582,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06285682320594788},{"word":"bank","start":517.225,"end":517.46497,"confidence":0.9970703,"punctuated_word":"Bank","sentiment":"neutral","sentiment_score":-0.06085970252752304},{"word":"account","start":517.46497,"end":517.865,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.08006741851568222},{"word":"is","start":517.865,"end":518.105,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08095942437648773},{"word":"the","start":518.105,"end":518.345,"confidence":0.8720703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08441272377967834},{"word":"bsb","start":518.345,"end":518.845,"confidence":0.7910156,"punctuated_word":"BSB.","sentiment":"neutral","sentiment_score":-0.07042134553194046},{"word":"so","start":519.225,"end":519.725,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.045328784734010696},{"word":"card","start":519.94495,"end":520.185,"confidence":0.88183594,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.0390734039247036},{"word":"number","start":520.185,"end":520.50494,"confidence":0.9980469,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.05194344371557236},{"word":"is","start":520.50494,"end":520.665,"confidence":0.90478516,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04738112539052963},{"word":"different","start":520.665,"end":521.165,"confidence":0.9980469,"punctuated_word":"different.","sentiment":"neutral","sentiment_score":-0.05402166768908501},{"word":"it","start":521.225,"end":521.38495,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.02228599600493908},{"word":"should","start":521.38495,"end":521.545,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.015348022803664207},{"word":"be","start":521.545,"end":521.785,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.01375005766749382},{"word":"16","start":521.785,"end":522.185,"confidence":0.99902344,"punctuated_word":"16","sentiment":"neutral","sentiment_score":-0.009907808154821396},{"word":"digits","start":522.185,"end":522.665,"confidence":0.99902344,"punctuated_word":"digits","sentiment":"neutral","sentiment_score":-0.0072116367518901825},{"word":"if","start":522.665,"end":522.90497,"confidence":0.90478516,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.005766022950410843},{"word":"you're","start":522.90497,"end":523.40497,"confidence":0.96655273,"punctuated_word":"you're...","sentiment":"neutral","sentiment_score":-0.014392809942364693},{"word":"yeah","start":524.90497,"end":525.40497,"confidence":0.96240234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0026846532709896564},{"word":"thank","start":526.58496,"end":526.90497,"confidence":0.97509766,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1330593228340149},{"word":"you","start":526.90497,"end":527.40497,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.11713188886642456},{"word":"mhmm","start":528.42,"end":528.92,"confidence":0.97473145,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03445718064904213},{"word":"mhmm","start":535.77997,"end":536.27997,"confidence":0.9970703,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01191604882478714},{"word":"thank","start":539.77997,"end":540.26,"confidence":0.9165039,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.16488833725452423},{"word":"you","start":540.26,"end":540.76,"confidence":0.9951172,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.15032106637954712},{"word":"and","start":540.82,"end":540.98,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07209803909063339},{"word":"then","start":540.98,"end":541.48,"confidence":0.99902344,"punctuated_word":"then...","sentiment":"neutral","sentiment_score":0.07463424652814865},{"word":"perfect","start":544.315,"end":544.815,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.23421496152877808},{"word":"let","start":544.95496,"end":545.115,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.1317283660173416},{"word":"me","start":545.115,"end":545.355,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1188325583934784},{"word":"confirm","start":545.355,"end":545.83496,"confidence":0.99560547,"punctuated_word":"confirm,","sentiment":"neutral","sentiment_score":0.1777421236038208},{"word":"mary","start":545.83496,"end":546.33496,"confidence":0.97509766,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":0.1707945466041565},{"word":"521729","start":546.795,"end":549.675,"confidence":0.99934894,"punctuated_word":"521729","sentiment":"neutral","sentiment_score":0.04150380939245224},{"word":"195","start":549.675,"end":551.595,"confidence":0.99902344,"punctuated_word":"195","sentiment":"neutral","sentiment_score":0.01959015056490898},{"word":"83645","start":551.595,"end":554.095,"confidence":1.0,"punctuated_word":"83645","sentiment":"neutral","sentiment_score":0.023882433772087097},{"word":"26","start":554.235,"end":555.055,"confidence":0.9987793,"punctuated_word":"26.","sentiment":"neutral","sentiment_score":0.03549189120531082},{"word":"okay","start":556.875,"end":557.375,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04751162603497505},{"word":"and","start":557.675,"end":558.07495,"confidence":0.78027344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.020704155787825584},{"word":"expiration","start":558.07495,"end":558.57495,"confidence":0.9892578,"punctuated_word":"expiration","sentiment":"neutral","sentiment_score":0.028089620172977448},{"word":"date","start":558.71497,"end":559.115,"confidence":1.0,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":0.017612440511584282},{"word":"please","start":559.115,"end":559.59,"confidence":0.96118164,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.016364965587854385},{"word":"november","start":565.51,"end":566.80005,"confidence":0.92041016,"punctuated_word":"November","sentiment":"neutral","sentiment_score":0.010034569539129734},{"word":"2028","start":566.80005,"end":568.0901,"confidence":0.92041016,"punctuated_word":"2028.","sentiment":"neutral","sentiment_score":0.015647083520889282},{"word":"okay","start":570.23004,"end":570.71,"confidence":0.8286133,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01729428768157959},{"word":"and","start":570.71,"end":570.95,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.009099571034312248},{"word":"then","start":570.95,"end":571.43005,"confidence":0.99316406,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.014472303912043571},{"word":"cvv","start":571.43005,"end":571.93005,"confidence":0.9967448,"punctuated_word":"CVV,","sentiment":"neutral","sentiment_score":0.012883699499070644},{"word":"please","start":572.07,"end":572.565,"confidence":0.93603516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.018354909494519234},{"word":"you","start":575.285,"end":575.525,"confidence":0.9951172,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.002711438573896885},{"word":"cut","start":575.525,"end":575.765,"confidence":0.56396484,"punctuated_word":"cut","sentiment":"neutral","sentiment_score":0.004384703002870083},{"word":"up","start":575.765,"end":576.085,"confidence":0.4711914,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.005418645218014717},{"word":"7","start":576.085,"end":576.585,"confidence":0.99902344,"punctuated_word":"7","sentiment":"neutral","sentiment_score":0.005575359333306551},{"word":"68","start":579.365,"end":580.165,"confidence":0.9094238,"punctuated_word":"68.","sentiment":"neutral","sentiment_score":0.029505226761102676},{"word":"okay","start":580.165,"end":580.665,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1481446623802185},{"word":"thank","start":581.045,"end":581.285,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.45714980363845825},{"word":"you","start":581.285,"end":581.685,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3761917352676392},{"word":"so","start":581.685,"end":582.005,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2580939829349518},{"word":"you","start":582.005,"end":582.245,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2673836350440979},{"word":"also","start":582.245,"end":582.725,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.2649731934070587},{"word":"receive","start":582.725,"end":583.225,"confidence":0.52685547,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.3057096600532532},{"word":"a","start":583.365,"end":583.865,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.24067389965057373},{"word":"email","start":583.925,"end":584.425,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.25128045678138733},{"word":"confirmation","start":584.565,"end":585.065,"confidence":1.0,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":0.2560105323791504},{"word":"regarding","start":585.525,"end":586.025,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.25516825914382935},{"word":"this","start":586.085,"end":586.5,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.26444581151008606},{"word":"setup","start":586.74,"end":587.24,"confidence":0.94140625,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":0.3020336329936981},{"word":"or","start":587.38,"end":587.54,"confidence":0.58496094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.3148795962333679},{"word":"the","start":587.54,"end":587.78,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2767811715602875},{"word":"direct","start":587.78,"end":588.26,"confidence":0.9838867,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.2706451416015625},{"word":"debit","start":588.26,"end":588.76,"confidence":1.0,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.24326711893081665},{"word":"agreement","start":589.22,"end":589.72,"confidence":1.0,"punctuated_word":"agreement","sentiment":"neutral","sentiment_score":0.33191967010498047},{"word":"through","start":590.42,"end":590.74,"confidence":0.9604492,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.2738352119922638},{"word":"your","start":590.74,"end":590.98,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.28912240266799927},{"word":"email","start":590.98,"end":591.46,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.2658892571926117},{"word":"address","start":591.46,"end":591.94,"confidence":0.99658203,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.22148628532886505},{"word":"so","start":591.94,"end":592.34,"confidence":0.86621094,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.1989562213420868},{"word":"again","start":592.34,"end":592.74,"confidence":0.9995117,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.20952558517456055},{"word":"just","start":592.74,"end":592.98,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.20419801771640775},{"word":"to","start":592.98,"end":593.48,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15561477839946747},{"word":"wrap","start":593.78,"end":594.02,"confidence":0.9453125,"punctuated_word":"wrap","sentiment":"neutral","sentiment_score":0.17148666083812714},{"word":"up","start":594.02,"end":594.26,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1984797716140747},{"word":"this","start":594.26,"end":594.76,"confidence":0.95458984,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.1883921325206757},{"word":"your","start":595.46,"end":595.96,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.20376479625701904},{"word":"debit","start":596.02,"end":596.5,"confidence":1.0,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.17270755767822266},{"word":"card","start":596.5,"end":596.82,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.17874343693256378},{"word":"has","start":596.82,"end":597.06,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.2291154712438583},{"word":"been","start":597.06,"end":597.3,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.23798340559005737},{"word":"set","start":597.3,"end":597.54,"confidence":0.9902344,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.21495477855205536},{"word":"up","start":597.54,"end":598.02,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.2243938148021698},{"word":"as","start":598.02,"end":598.18,"confidence":0.7475586,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.20924821496009827},{"word":"your","start":598.18,"end":598.58,"confidence":0.9404297,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1621025949716568},{"word":"payment","start":598.58,"end":599.08,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.14092792570590973},{"word":"method","start":599.14,"end":599.64,"confidence":0.99560547,"punctuated_word":"method.","sentiment":"neutral","sentiment_score":0.13034972548484802},{"word":"your","start":600.375,"end":600.615,"confidence":1.0,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.09874124079942705},{"word":"next","start":600.615,"end":601.09503,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.09843166917562483},{"word":"invoice","start":601.09503,"end":601.59503,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.07876628637313843},{"word":"will","start":602.055,"end":602.295,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08133850991725922},{"word":"be","start":602.295,"end":602.53503,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06927936524152756},{"word":"on","start":602.53503,"end":603.03503,"confidence":1.0,"punctuated_word":"on...","sentiment":"neutral","sentiment_score":0.040044642984867096},{"word":"no","start":603.97504,"end":604.47504,"confidence":0.7963867,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.015273310244083405},{"word":"november","start":604.855,"end":605.355,"confidence":0.83251953,"punctuated_word":"November","sentiment":"neutral","sentiment_score":0.1066002920269966},{"word":"is","start":605.41504,"end":605.575,"confidence":0.57666016,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09546303749084473},{"word":"free","start":605.575,"end":605.97504,"confidence":0.5246582,"punctuated_word":"free,","sentiment":"neutral","sentiment_score":0.03904984891414642},{"word":"your","start":605.97504,"end":606.295,"confidence":0.82666016,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.007629133760929108},{"word":"december","start":606.295,"end":606.795,"confidence":0.95996094,"punctuated_word":"December.","sentiment":"neutral","sentiment_score":0.05644010007381439},{"word":"k","start":607.175,"end":607.495,"confidence":0.90844727,"punctuated_word":"K?","sentiment":"neutral","sentiment_score":0.08735478669404984},{"word":"and","start":607.495,"end":607.655,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.14880499243736267},{"word":"then","start":607.655,"end":607.895,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.19341082870960236},{"word":"the","start":607.895,"end":608.055,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22848296165466309},{"word":"$3.08","start":608.055,"end":609.515,"confidence":0.9968262,"punctuated_word":"$3.08","sentiment":"neutral","sentiment_score":0.2313200682401657},{"word":"will","start":609.895,"end":610.135,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2031806707382202},{"word":"be","start":610.135,"end":610.615,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.26667484641075134},{"word":"credited","start":610.615,"end":611.115,"confidence":1.0,"punctuated_word":"credited","sentiment":"neutral","sentiment_score":0.2380729019641876},{"word":"to","start":611.255,"end":611.41504,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24909889698028564},{"word":"your","start":611.41504,"end":611.735,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17466652393341064},{"word":"december","start":611.735,"end":612.235,"confidence":1.0,"punctuated_word":"December","sentiment":"neutral","sentiment_score":0.16572386026382446},{"word":"invoice","start":612.375,"end":612.875,"confidence":1.0,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.1738743633031845},{"word":"okay","start":615.41504,"end":615.91504,"confidence":0.7980957,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.1487080156803131},{"word":"so","start":616.91,"end":616.99,"confidence":0.9980469,"punctuated_word":"So...","sentiment":"neutral","sentiment_score":0.12097734957933426},{"word":"and","start":616.99,"end":617.23,"confidence":0.77978516,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.157303586602211},{"word":"also","start":617.23,"end":617.70996,"confidence":0.9995117,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.1693114936351776},{"word":"you","start":617.70996,"end":617.87,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2099476009607315},{"word":"will","start":617.87,"end":618.11,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.23874029517173767},{"word":"receive","start":618.11,"end":618.43,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.208148792386055},{"word":"your","start":618.43,"end":618.75,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2695884704589844},{"word":"official","start":618.75,"end":619.25,"confidence":1.0,"punctuated_word":"official","sentiment":"neutral","sentiment_score":0.25903037190437317},{"word":"receipt","start":619.47,"end":619.97,"confidence":1.0,"punctuated_word":"receipt","sentiment":"neutral","sentiment_score":0.2331690788269043},{"word":"to","start":620.51,"end":620.67,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.25725775957107544},{"word":"your","start":620.67,"end":620.91,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2404848039150238},{"word":"email","start":620.91,"end":621.39,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.24850448966026303},{"word":"address","start":621.39,"end":621.89,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.22188490629196167},{"word":"for","start":621.95,"end":622.19,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.26809272170066833},{"word":"your","start":622.19,"end":622.58997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2460467517375946},{"word":"payment","start":622.58997,"end":623.08997,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.2126196324825287},{"word":"for","start":623.47,"end":623.70996,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19843149185180664},{"word":"october","start":623.70996,"end":624.20996,"confidence":0.9995117,"punctuated_word":"October.","sentiment":"neutral","sentiment_score":0.16624969244003296},{"word":"yeah","start":628.43,"end":628.91,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11449110507965088},{"word":"shortly","start":629.14996,"end":629.63,"confidence":0.90649414,"punctuated_word":"Shortly,","sentiment":"neutral","sentiment_score":0.17719054222106934},{"word":"you","start":629.63,"end":629.79,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19522447884082791},{"word":"will","start":629.79,"end":629.95,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.21207815408706665},{"word":"get","start":629.95,"end":630.11,"confidence":0.96533203,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.20937053859233856},{"word":"it","start":630.11,"end":630.35,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.14204582571983335},{"word":"okay","start":630.35,"end":630.85,"confidence":0.99658203,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.15536853671073914},{"word":"no","start":630.995,"end":631.235,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.18808096647262573},{"word":"worries","start":631.235,"end":631.735,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.22558225691318512},{"word":"okay","start":632.995,"end":633.475,"confidence":0.8586426,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.3155326843261719},{"word":"thank","start":633.475,"end":633.795,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6239903569221497},{"word":"you","start":633.795,"end":634.035,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.707494854927063},{"word":"so","start":634.035,"end":634.195,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7040219902992249},{"word":"much","start":634.195,"end":634.595,"confidence":0.9975586,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.6933878660202026},{"word":"mary","start":634.595,"end":635.07495,"confidence":0.98583984,"punctuated_word":"Mary.","sentiment":"positive","sentiment_score":0.6499341726303101},{"word":"do","start":635.07495,"end":635.235,"confidence":0.9970703,"punctuated_word":"Do","sentiment":"positive","sentiment_score":0.3863755166530609},{"word":"you","start":635.235,"end":635.315,"confidence":0.98828125,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3357241749763489},{"word":"have","start":635.315,"end":635.63495,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.30908021330833435},{"word":"any","start":635.63495,"end":635.95496,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.27563226222991943},{"word":"further","start":635.95496,"end":636.355,"confidence":1.0,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.28422096371650696},{"word":"questions","start":636.355,"end":636.855,"confidence":0.81518555,"punctuated_word":"questions?","sentiment":"neutral","sentiment_score":0.23486559092998505},{"word":"or","start":636.915,"end":637.07495,"confidence":0.98828125,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.2297559678554535},{"word":"if","start":637.07495,"end":637.235,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2124362587928772},{"word":"you","start":637.235,"end":637.315,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20536857843399048},{"word":"need","start":637.315,"end":637.555,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.21401135623455048},{"word":"any","start":637.555,"end":637.875,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.2673853635787964},{"word":"assistance","start":637.875,"end":638.375,"confidence":0.99658203,"punctuated_word":"assistance,","sentiment":"neutral","sentiment_score":0.21151962876319885},{"word":"just","start":638.755,"end":639.255,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2402397394180298},{"word":"give","start":639.39496,"end":639.63495,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.20062029361724856},{"word":"us","start":639.63495,"end":639.795,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.2596992254257202},{"word":"a","start":639.795,"end":639.95496,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2818472981452942},{"word":"call","start":639.95496,"end":640.27496,"confidence":0.99658203,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.039821408689022064},{"word":"we're","start":640.27496,"end":640.595,"confidence":0.99902344,"punctuated_word":"We're","sentiment":"positive","sentiment_score":0.3354242742061615},{"word":"open","start":640.595,"end":640.995,"confidence":0.9980469,"punctuated_word":"open","sentiment":"positive","sentiment_score":0.33780571818351746},{"word":"from","start":640.995,"end":641.235,"confidence":0.96972656,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.27358517050743103},{"word":"monday","start":641.235,"end":641.555,"confidence":0.9902344,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":0.25836625695228577},{"word":"to","start":641.555,"end":641.71497,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17945094406604767},{"word":"fridays","start":641.71497,"end":642.21497,"confidence":0.94091797,"punctuated_word":"Fridays,","sentiment":"neutral","sentiment_score":0.1731865108013153},{"word":"9am","start":642.755,"end":643.315,"confidence":0.99072266,"punctuated_word":"9AM","sentiment":"neutral","sentiment_score":0.1505834460258484},{"word":"to","start":643.315,"end":643.62,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1519409865140915},{"word":"6pm","start":643.7,"end":644.18,"confidence":0.93188477,"punctuated_word":"6PM,","sentiment":"neutral","sentiment_score":0.1402859389781952},{"word":"and","start":644.18,"end":644.5,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17964813113212583},{"word":"then","start":644.5,"end":644.74,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1405911147594452},{"word":"saturdays","start":644.74,"end":645.24,"confidence":0.69970703,"punctuated_word":"Saturdays,","sentiment":"neutral","sentiment_score":0.19948653876781464},{"word":"7am","start":645.7,"end":646.66,"confidence":1.0,"punctuated_word":"7AM","sentiment":"neutral","sentiment_score":0.2260204255580902},{"word":"to","start":646.66,"end":646.82,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21533194184303284},{"word":"4pm","start":646.82,"end":647.46,"confidence":0.8800049,"punctuated_word":"4PM,","sentiment":"neutral","sentiment_score":0.2127566635608673},{"word":"and","start":647.46,"end":647.7,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.404181569814682},{"word":"we'll","start":647.7,"end":647.94,"confidence":0.9970703,"punctuated_word":"we'll","sentiment":"positive","sentiment_score":0.5200861096382141},{"word":"be","start":647.94,"end":648.1,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.6008861064910889},{"word":"more","start":648.1,"end":648.26,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.7441632151603699},{"word":"than","start":648.26,"end":648.5,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.6766542792320251},{"word":"happy","start":648.5,"end":648.82,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.789643406867981},{"word":"to","start":648.82,"end":649.3,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7291035056114197},{"word":"assist","start":649.3,"end":649.7,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.6744242906570435},{"word":"you","start":649.7,"end":649.77997,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5924246907234192},{"word":"alright","start":649.77997,"end":650.27997,"confidence":0.99902344,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.22615033388137817},{"word":"alright","start":652.26,"end":652.76,"confidence":0.99365234,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.43693146109580994},{"word":"thank","start":652.82,"end":653.14,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8551298379898071},{"word":"you","start":653.14,"end":653.38,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8691410422325134},{"word":"so","start":653.38,"end":653.7,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8363345265388489},{"word":"much","start":653.7,"end":654.1,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.8418158292770386},{"word":"you","start":654.1,"end":654.26,"confidence":0.99902344,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.8281601667404175},{"word":"do","start":654.26,"end":654.5,"confidence":0.99902344,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.8215773701667786},{"word":"have","start":654.5,"end":654.74,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7903567552566528},{"word":"a","start":654.74,"end":654.9,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7651610970497131},{"word":"great","start":654.9,"end":655.22,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8554918169975281},{"word":"day","start":655.22,"end":655.62,"confidence":0.99902344,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.7813687920570374},{"word":"and","start":655.62,"end":656.1,"confidence":0.64501953,"punctuated_word":"and...","sentiment":"positive","sentiment_score":0.6068946123123169},{"word":"safe","start":656.1,"end":656.6,"confidence":0.6569824,"punctuated_word":"Safe.","sentiment":"positive","sentiment_score":0.5065180063247681},{"word":"mhmm","start":657.7,"end":657.86,"confidence":0.99780273,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.14071865379810333},{"word":"bye","start":657.86,"end":658.1,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1476542204618454},{"word":"bye","start":658.1,"end":658.5329,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.1295357346534729}],"paragraphs":{"transcript":"\nHi. Thank you so much for calling Airtel accounts. How may I help you today? Hi. Thank you so much for giving us a call.\n\nNice to have you on the line. Yeah. One of our representative tried to give you a call. And may I have your date of birth, please? Thank you.\n\nJust give me one moment. Let me just check your account here and see the concern that you raised yesterday. Okay? Just bear with me. Rosemary, thank you so much for staying the line.\n\nSo, yeah, I do see on here that yesterday you... You're asking the invoice that you paid this month is amounting to $60.92, and the total amount drafted was $64. So I hope you can hear me better. And then you use your bank account. So the difference of $3.08, it's a payer fee or applicable fees associated with processing the payment.\n\nHowever, to avoid this fee moving forward, you can use your card... Credit card, Visa or Mastercard, and that's for free of charge. Yeah. We... What we can do is we will remove your bank account, and then we can set up your Mastercard or Visa card.\n\nThat way, moving forward, the payer fee will not be added to the amount that you are paying. Okay? This is the better way to avoid this fee associated with paying a bank account. Do you have your card handy so we can set this up for you? Which one?\n\nThe $3.08? That's a valid charge because you use your bank account. It's already been settled. It's settled. It's cleared out today.\n\nYour invoice has been paid. So what I'm suggesting is if you don't want to pay this amount moving forward, instead of you using your bank account in paying a payment, you can use your card. No. That's a valid charge because you use your bank account. The the charge of $3.08 doesn't go so you're asking to refund the $3.08.\n\nI cannot refund you the $3.08 8¢, but I can take note of you, and I'll deduct it to your next invoice. That's the best thing we can do. Because the $3.08 doesn't go to Airtel. It does go to the payment platform... Payment gateway, which is Worldpay, PayRx.\n\nSo I'll take note of the $3.08. I can credit this to your next invoice November. I'm sorry. I didn't heard you. You have a noise background.\n\nWhat is that again? That's the reason why I'm explaining to you, you have an option. If you don't want to be charged for this amount moving forward, your option is to use your card or pay via BPAY. That's your option to avoid this $3.08 payer's fee. If you don't want to be charged again, that would be fine.\n\nThat is fine. The... Mary, please listen up. $3.08, I can refund you this. However, I can give this to you to your next invoice.\n\nFor example, by November, your invoice is $50. I will credit this $3.08. It will be deducted to the total amount of your invoice. You get it? The plan is?\n\nYour plan is $69.95, which is 25 Mbps. So as long as there is no price increase and you did not update or upgrade your plan, it will be fixed. $69.95. And yeah. They they provided you an option, and you opted for one month free and three months discount.\n\nRight? That's the one that you choose. So technically, the November is free and then your next invoice will be on December. So once you've got an invoice by December, I will credit the $3.08. So would you like to remove your bank account and then put your card?\n\nIn that way, you won't be charged for that $3. K? One moment. I'll just... Yeah.\n\nYou you have the instruction, right, to put the card? You got it from the email to set up? No. You have an option to put... You you don't need to make any payment, but I will ask our members of the team to send you the instruction.\n\nBut I'll remove your bank account now. Okay? One moment. Or would you like me to help you to put your card now? Actually, it's already been removed.\n\nOne moment here. You never set up any automatic payment on your end. Is that right? You never did. You just paid using your bank account.\n\nOkay. Okay. That's perfect. I just wanted to make sure in that way, payment will not be processed using your card, and you could avoid the fee. K.\n\nMay I have the card number, please? Rosemary. I'm putting your name. Boya Petty. No.\n\nBank account is the BSB. So card number is different. It should be 16 digits if you're... Yeah. Thank you.\n\nMhmm. Mhmm. Thank you. And then... Perfect.\n\nLet me confirm, Mary. 521729 195 83645 26. Okay. And expiration date, please? November 2028.\n\nOkay. And then CVV, please? You cut up. 7 68. Okay.\n\nThank you. So you also receive a email confirmation regarding this setup or the direct debit agreement through your email address. So, again, just to wrap up this, your debit card has been set up as your payment method. Your next invoice will be on... No.\n\nNovember is free, your December. K? And then the $3.08 will be credited to your December invoice. Okay? So...\n\nAnd, also, you will receive your official receipt to your email address for your payment for October. Yeah. Shortly, you will get it. Okay? No worries.\n\nOkay. Thank you so much, Mary. Do you have any further questions? Or if you need any assistance, just give us a call. We're open from Monday to Fridays, 9AM to 6PM, and then Saturdays, 7AM to 4PM, and we'll be more than happy to assist you.\n\nAlright? Alright. Thank you so much. You do have a great day and... Safe.\n\nMhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"positive","sentiment_score":0.4244314432144165},{"text":"Thank you so much for calling Airtel accounts.","start":1.52,"end":3.84,"sentiment":"positive","sentiment_score":0.6990503519773483},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.6542251110076904},{"text":"Hi.","start":12.474999,"end":12.714999,"sentiment":"neutral","sentiment_score":0.22966322302818296},{"text":"Thank you so much for giving us a call.","start":12.714999,"end":14.8949995,"sentiment":"positive","sentiment_score":0.43416638837920296}],"sentiment":"positive","sentiment_score":0.5631738257408142,"num_words":25,"start":1.1999999,"end":14.8949995},{"sentences":[{"text":"Nice to have you on the line.","start":15.115,"end":16.474998,"sentiment":"positive","sentiment_score":0.7169046998023987},{"text":"Yeah.","start":16.474998,"end":16.955,"sentiment":"neutral","sentiment_score":0.16131532192230225},{"text":"One of our representative tried to give you a call.","start":16.955,"end":20.814999,"sentiment":"neutral","sentiment_score":0.11145388185977936},{"text":"And may I have your date of birth, please?","start":21.275,"end":24.095,"sentiment":"neutral","sentiment_score":0.03672048470212354},{"text":"Thank you.","start":29.79,"end":30.35,"sentiment":"neutral","sentiment_score":0.32388685643672943}],"sentiment":"neutral","sentiment_score":0.2507739694596365,"num_words":29,"start":15.115,"end":30.35},{"sentences":[{"text":"Just give me one moment.","start":30.35,"end":31.470001,"sentiment":"neutral","sentiment_score":0.15567710101604462},{"text":"Let me just check your account here and see the concern that you raised yesterday.","start":31.470001,"end":36.91,"sentiment":"neutral","sentiment_score":-0.038396317263444266},{"text":"Okay?","start":36.91,"end":37.309998,"sentiment":"neutral","sentiment_score":-0.022010862827301025},{"text":"Just bear with me.","start":37.309998,"end":38.45,"sentiment":"neutral","sentiment_score":0.06618005596101284},{"text":"Rosemary, thank you so much for staying the line.","start":116.71,"end":119.51,"sentiment":"positive","sentiment_score":0.565998848941591}],"sentiment":"neutral","sentiment_score":0.16291587492998907,"num_words":34,"start":30.35,"end":119.51},{"sentences":[{"text":"So, yeah, I do see on here that yesterday you...","start":119.51,"end":122.47,"sentiment":"neutral","sentiment_score":0.0843419786542654},{"text":"You're asking the invoice that you paid this month is amounting to $60.92, and the total amount drafted was $64.","start":122.47,"end":132.55501,"sentiment":"neutral","sentiment_score":-0.16313689164817333},{"text":"So I hope you can hear me better.","start":133.49501,"end":136.475,"sentiment":"neutral","sentiment_score":-0.1765811238437891},{"text":"And then you use your bank account.","start":136.85501,"end":139.675,"sentiment":"neutral","sentiment_score":-0.02898363023996353},{"text":"So the difference of $3.08, it's a payer fee or applicable fees associated with processing the payment.","start":140.375,"end":148.88,"sentiment":"neutral","sentiment_score":-0.08033422994263031}],"sentiment":"neutral","sentiment_score":-0.08710539286896106,"num_words":62,"start":119.51,"end":148.88},{"sentences":[{"text":"However, to avoid this fee moving forward, you can use your card...","start":149.02,"end":155.355,"sentiment":"neutral","sentiment_score":-0.03791508823633194},{"text":"Credit card, Visa or Mastercard, and that's for free of charge.","start":155.355,"end":159.695,"sentiment":"neutral","sentiment_score":0.1012689657509327},{"text":"Yeah.","start":163.115,"end":163.515,"sentiment":"neutral","sentiment_score":0.011397804133594036},{"text":"We...","start":163.515,"end":164.015,"sentiment":"neutral","sentiment_score":0.001206960529088974},{"text":"What we can do is we will remove your bank account, and then we can set up your Mastercard or Visa card.","start":164.715,"end":172.45999,"sentiment":"neutral","sentiment_score":0.04301060854711316}],"sentiment":"neutral","sentiment_score":0.03442161100262657,"num_words":47,"start":149.02,"end":172.45999},{"sentences":[{"text":"That way, moving forward, the payer fee will not be added to the amount that you are paying.","start":172.84,"end":180.06,"sentiment":"neutral","sentiment_score":0.10586694421039687},{"text":"Okay?","start":180.28,"end":180.78,"sentiment":"neutral","sentiment_score":0.11057592928409576},{"text":"This is the better way to avoid this fee associated with paying a bank account.","start":181.715,"end":188.215,"sentiment":"neutral","sentiment_score":0.068708269794782},{"text":"Do you have your card handy so we can set this up for you?","start":189.075,"end":192.61499,"sentiment":"neutral","sentiment_score":0.13727157137223653},{"text":"Which one?","start":198.07,"end":198.87,"sentiment":"neutral","sentiment_score":0.008191000670194626}],"sentiment":"neutral","sentiment_score":0.09969977945089341,"num_words":50,"start":172.84,"end":198.87},{"sentences":[{"text":"The $3.08?","start":198.87,"end":200.23,"sentiment":"neutral","sentiment_score":-0.003660924267023802},{"text":"That's a valid charge because you use your bank account.","start":200.23,"end":202.73,"sentiment":"neutral","sentiment_score":0.07852715104818345},{"text":"It's already been settled.","start":204.23,"end":205.83,"sentiment":"neutral","sentiment_score":0.11665496230125427},{"text":"It's settled.","start":205.83,"end":206.73,"sentiment":"neutral","sentiment_score":0.14262377843260765},{"text":"It's cleared out today.","start":206.79,"end":208.25,"sentiment":"neutral","sentiment_score":0.27063223719596863}],"sentiment":"neutral","sentiment_score":0.11874300076372245,"num_words":22,"start":198.87,"end":208.25},{"sentences":[{"text":"Your invoice has been paid.","start":208.77501,"end":210.395,"sentiment":"neutral","sentiment_score":0.15008662417531013},{"text":"So what I'm suggesting is if you don't want to pay this amount moving forward, instead of you using your bank account in paying a payment, you can use your card.","start":211.01501,"end":221.43501,"sentiment":"neutral","sentiment_score":-0.0850745779612372},{"text":"No.","start":227.11,"end":227.43001,"sentiment":"negative","sentiment_score":-0.4142902493476868},{"text":"That's a valid charge because you use your bank account.","start":227.43001,"end":230.17,"sentiment":"negative","sentiment_score":-0.3625143051147461},{"text":"The the charge of $3.08 doesn't go so you're asking to refund the $3.08.","start":230.39,"end":243.595,"sentiment":"neutral","sentiment_score":-0.06937735368098531}],"sentiment":"neutral","sentiment_score":-0.11307532865493024,"num_words":61,"start":208.77501,"end":243.595},{"sentences":[{"text":"I cannot refund you the $3.08 8¢, but I can take note of you, and I'll deduct it to your next invoice.","start":243.595,"end":249.855,"sentiment":"neutral","sentiment_score":-0.07105126356085141},{"text":"That's the best thing we can do.","start":250.1,"end":251.54001,"sentiment":"positive","sentiment_score":0.4409428175006594},{"text":"Because the $3.08 doesn't go to Airtel.","start":251.54001,"end":254.5,"sentiment":"neutral","sentiment_score":0.01647767105272838},{"text":"It does go to the payment platform...","start":254.5,"end":256.52002,"sentiment":"neutral","sentiment_score":0.0455536533679281},{"text":"Payment gateway, which is Worldpay, PayRx.","start":257.06,"end":259.80002,"sentiment":"neutral","sentiment_score":0.05150409353276094}],"sentiment":"neutral","sentiment_score":0.04870347958058119,"num_words":49,"start":243.595,"end":259.80002},{"sentences":[{"text":"So I'll take note of the $3.08.","start":263.28497,"end":265.865,"sentiment":"neutral","sentiment_score":-0.0986121626836913},{"text":"I can credit this to your next invoice November.","start":265.925,"end":269.94498,"sentiment":"neutral","sentiment_score":-0.08511571482651764},{"text":"I'm sorry.","start":280.06,"end":280.53998,"sentiment":"neutral","sentiment_score":-0.16832275688648224},{"text":"I didn't heard you.","start":280.53998,"end":281.84,"sentiment":"neutral","sentiment_score":-0.20985480025410652},{"text":"You have a noise background.","start":281.9,"end":283.25998,"sentiment":"neutral","sentiment_score":-0.27590935230255126}],"sentiment":"neutral","sentiment_score":-0.14859029809357943,"num_words":27,"start":263.28497,"end":283.25998},{"sentences":[{"text":"What is that again?","start":283.25998,"end":284.32,"sentiment":"neutral","sentiment_score":-0.15426072478294373},{"text":"That's the reason why I'm explaining to you, you have an option.","start":291.58,"end":296.335,"sentiment":"neutral","sentiment_score":-0.02316899038851261},{"text":"If you don't want to be charged for this amount moving forward, your option is to use your card or pay via BPAY.","start":296.715,"end":305.695,"sentiment":"neutral","sentiment_score":-0.017394579299118206},{"text":"That's your option to avoid this $3.08 payer's fee.","start":308.61002,"end":312.95,"sentiment":"neutral","sentiment_score":-0.06427984767489964},{"text":"If you don't want to be charged again, that would be fine.","start":313.65,"end":316.87,"sentiment":"neutral","sentiment_score":-0.2199511801203092}],"sentiment":"neutral","sentiment_score":-0.0752179816365242,"num_words":60,"start":283.25998,"end":316.87},{"sentences":[{"text":"That is fine.","start":317.01,"end":318.15,"sentiment":"negative","sentiment_score":-0.3843628764152527},{"text":"The...","start":320.495,"end":320.995,"sentiment":"neutral","sentiment_score":-0.0928986519575119},{"text":"Mary, please listen up.","start":321.215,"end":323.475,"sentiment":"neutral","sentiment_score":-0.10786502528935671},{"text":"$3.08, I can refund you this.","start":323.695,"end":328.115,"sentiment":"neutral","sentiment_score":-0.027008002623915672},{"text":"However, I can give this to you to your next invoice.","start":328.335,"end":332.67502,"sentiment":"neutral","sentiment_score":-0.01033466241576455}],"sentiment":"neutral","sentiment_score":-0.07812706738710404,"num_words":25,"start":317.01,"end":332.67502},{"sentences":[{"text":"For example, by November, your invoice is $50.","start":333.18,"end":337.92,"sentiment":"neutral","sentiment_score":0.060298672411590815},{"text":"I will credit this $3.08.","start":338.38,"end":341.28,"sentiment":"neutral","sentiment_score":0.1810004234313965},{"text":"It will be deducted to the total amount of your invoice.","start":341.98,"end":345.36002,"sentiment":"neutral","sentiment_score":0.10944436084140431},{"text":"You get it?","start":347.475,"end":348.375,"sentiment":"neutral","sentiment_score":-0.08965384215116501},{"text":"The plan is?","start":354.275,"end":355.41498,"sentiment":"neutral","sentiment_score":0.029901740451653797}],"sentiment":"neutral","sentiment_score":0.08040077202022075,"num_words":30,"start":333.18,"end":355.41498},{"sentences":[{"text":"Your plan is $69.95, which is 25 Mbps.","start":371.99,"end":377.345,"sentiment":"neutral","sentiment_score":0.13371521048247814},{"text":"So as long as there is no price increase and you did not update or upgrade your plan, it will be fixed.","start":378.285,"end":385.48502,"sentiment":"neutral","sentiment_score":0.03530707904560999},{"text":"$69.95.","start":385.48502,"end":387.64502,"sentiment":"neutral","sentiment_score":0.07260305434465408},{"text":"And yeah.","start":387.64502,"end":400.37,"sentiment":"neutral","sentiment_score":0.14704565703868866},{"text":"They they provided you an option, and you opted for one month free and three months discount.","start":400.37,"end":407.195,"sentiment":"neutral","sentiment_score":0.279831242035417}],"sentiment":"neutral","sentiment_score":0.1394060581177473,"num_words":50,"start":371.99,"end":407.195},{"sentences":[{"text":"Right?","start":407.195,"end":407.695,"sentiment":"neutral","sentiment_score":0.21116530895233152},{"text":"That's the one that you choose.","start":408.23502,"end":409.915,"sentiment":"neutral","sentiment_score":0.30652471880118054},{"text":"So technically, the November is free and then your next invoice will be on December.","start":409.915,"end":416.255,"sentiment":"neutral","sentiment_score":0.300541224082311},{"text":"So once you've got an invoice by December, I will credit the $3.08.","start":416.95,"end":422.41,"sentiment":"neutral","sentiment_score":0.29903985216067386},{"text":"So would you like to remove your bank account and then put your card?","start":423.19,"end":426.95,"sentiment":"neutral","sentiment_score":0.07513938258801188}],"sentiment":"neutral","sentiment_score":0.2346510493329593,"num_words":49,"start":407.195,"end":426.95},{"sentences":[{"text":"In that way, you won't be charged for that $3.","start":426.95,"end":430.81,"sentiment":"neutral","sentiment_score":0.09103631712496281},{"text":"K?","start":431.525,"end":431.925,"sentiment":"neutral","sentiment_score":0.02154841274023056},{"text":"One moment.","start":431.925,"end":432.645,"sentiment":"neutral","sentiment_score":0.022815202362835407},{"text":"I'll just...","start":432.645,"end":433.38498,"sentiment":"neutral","sentiment_score":0.007378975860774518},{"text":"Yeah.","start":434.805,"end":435.125,"sentiment":"neutral","sentiment_score":0.015766873955726624}],"sentiment":"neutral","sentiment_score":0.06300417589955032,"num_words":16,"start":426.95,"end":435.125},{"sentences":[{"text":"You you have the instruction, right, to put the card?","start":435.125,"end":439.06497,"sentiment":"neutral","sentiment_score":0.0009667293168604373},{"text":"You got it from the email to set up?","start":439.76498,"end":442.26498,"sentiment":"neutral","sentiment_score":-0.08962715996636285},{"text":"No.","start":448.93,"end":449.09,"sentiment":"neutral","sentiment_score":-0.06086660176515579},{"text":"You have an option to put...","start":449.09,"end":450.53,"sentiment":"neutral","sentiment_score":-0.03149982883284489},{"text":"You you don't need to make any payment, but I will ask our members of the team to send you the instruction.","start":450.53,"end":458.87,"sentiment":"neutral","sentiment_score":-0.04504896310920065}],"sentiment":"neutral","sentiment_score":-0.0424566647852771,"num_words":48,"start":435.125,"end":458.87},{"sentences":[{"text":"But I'll remove your bank account now.","start":459.395,"end":461.555,"sentiment":"neutral","sentiment_score":-0.06063136511615345},{"text":"Okay?","start":461.555,"end":462.055,"sentiment":"neutral","sentiment_score":-0.002321552485227585},{"text":"One moment.","start":462.195,"end":462.935,"sentiment":"neutral","sentiment_score":0.0014361860230565071},{"text":"Or would you like me to help you to put your card now?","start":465.475,"end":468.295,"sentiment":"neutral","sentiment_score":0.00655697056880364},{"text":"Actually, it's already been removed.","start":468.755,"end":470.535,"sentiment":"neutral","sentiment_score":-0.13359134197235106}],"sentiment":"neutral","sentiment_score":-0.03594945816855345,"num_words":28,"start":459.395,"end":470.535},{"sentences":[{"text":"One moment here.","start":471.155,"end":472.375,"sentiment":"neutral","sentiment_score":-0.15241886675357819},{"text":"You never set up any automatic payment on your end.","start":474.07,"end":477.67,"sentiment":"neutral","sentiment_score":-0.31955302953720094},{"text":"Is that right?","start":477.67,"end":478.57,"sentiment":"neutral","sentiment_score":-0.19251111149787903},{"text":"You never did.","start":478.79,"end":479.83002,"sentiment":"negative","sentiment_score":-0.3907468815644582},{"text":"You just paid using your bank account.","start":479.83002,"end":481.93,"sentiment":"neutral","sentiment_score":-0.14682984352111816}],"sentiment":"neutral","sentiment_score":-0.24732191459490702,"num_words":26,"start":471.155,"end":481.93},{"sentences":[{"text":"Okay.","start":484.07,"end":484.57,"sentiment":"neutral","sentiment_score":-0.1005105972290039},{"text":"Okay.","start":485.19,"end":485.59,"sentiment":"neutral","sentiment_score":0.2837918996810913},{"text":"That's perfect.","start":485.59,"end":486.41,"sentiment":"positive","sentiment_score":0.6973353624343872},{"text":"I just wanted to make sure in that way, payment will not be processed using your card, and you could avoid the fee.","start":486.47,"end":497.965,"sentiment":"positive","sentiment_score":0.36153800850329193},{"text":"K.","start":499.545,"end":500.045,"sentiment":"neutral","sentiment_score":0.03700174763798714}],"sentiment":"positive","sentiment_score":0.3546545703762344,"num_words":28,"start":484.07,"end":500.045},{"sentences":[{"text":"May I have the card number, please?","start":500.42502,"end":502.445,"sentiment":"neutral","sentiment_score":0.032745846414140294},{"text":"Rosemary.","start":505.87,"end":506.37,"sentiment":"neutral","sentiment_score":0.025306839495897293},{"text":"I'm putting your name.","start":507.62997,"end":509.09,"sentiment":"neutral","sentiment_score":0.020084865856915712},{"text":"Boya Petty.","start":509.47,"end":510.77,"sentiment":"neutral","sentiment_score":0.010057175531983376},{"text":"No.","start":515.39,"end":515.89,"sentiment":"neutral","sentiment_score":-0.06285682320594788}],"sentiment":"neutral","sentiment_score":0.019474983712037406,"num_words":15,"start":500.42502,"end":515.89},{"sentences":[{"text":"Bank account is the BSB.","start":517.225,"end":518.845,"sentiment":"neutral","sentiment_score":-0.07534412294626236},{"text":"So card number is different.","start":519.225,"end":521.165,"sentiment":"neutral","sentiment_score":-0.04754968509078026},{"text":"It should be 16 digits if you're...","start":521.225,"end":523.40497,"sentiment":"neutral","sentiment_score":-0.012666050610797746},{"text":"Yeah.","start":524.90497,"end":525.40497,"sentiment":"neutral","sentiment_score":0.0026846532709896564},{"text":"Thank you.","start":526.58496,"end":527.40497,"sentiment":"neutral","sentiment_score":0.12509560585021973}],"sentiment":"neutral","sentiment_score":-0.02251277647446841,"num_words":20,"start":517.225,"end":527.40497},{"sentences":[{"text":"Mhmm.","start":528.42,"end":528.92,"sentiment":"neutral","sentiment_score":0.03445718064904213},{"text":"Mhmm.","start":535.77997,"end":536.27997,"sentiment":"neutral","sentiment_score":0.01191604882478714},{"text":"Thank you.","start":539.77997,"end":540.76,"sentiment":"neutral","sentiment_score":0.15760470181703568},{"text":"And then...","start":540.82,"end":541.48,"sentiment":"neutral","sentiment_score":0.07336614280939102},{"text":"Perfect.","start":544.315,"end":544.815,"sentiment":"neutral","sentiment_score":0.23421496152877808}],"sentiment":"neutral","sentiment_score":0.10607569717935153,"num_words":7,"start":528.42,"end":544.815},{"sentences":[{"text":"Let me confirm, Mary.","start":544.95496,"end":546.33496,"sentiment":"neutral","sentiment_score":0.14977439865469933},{"text":"521729 195 83645 26.","start":546.795,"end":555.055,"sentiment":"neutral","sentiment_score":0.030117071233689785},{"text":"Okay.","start":556.875,"end":557.375,"sentiment":"neutral","sentiment_score":0.04751162603497505},{"text":"And expiration date, please?","start":557.675,"end":559.59,"sentiment":"neutral","sentiment_score":0.020692795515060425},{"text":"November 2028.","start":565.51,"end":568.0901,"sentiment":"neutral","sentiment_score":0.012840826530009508}],"sentiment":"neutral","sentiment_score":0.05836868938058615,"num_words":15,"start":544.95496,"end":568.0901},{"sentences":[{"text":"Okay.","start":570.23004,"end":570.71,"sentiment":"neutral","sentiment_score":0.01729428768157959},{"text":"And then CVV, please?","start":570.71,"end":572.565,"sentiment":"neutral","sentiment_score":0.013702620984986424},{"text":"You cut up.","start":575.285,"end":576.085,"sentiment":"neutral","sentiment_score":0.004171595598260562},{"text":"7 68.","start":576.085,"end":580.165,"sentiment":"neutral","sentiment_score":0.017540293047204614},{"text":"Okay.","start":580.165,"end":580.665,"sentiment":"neutral","sentiment_score":0.1481446623802185}],"sentiment":"neutral","sentiment_score":0.024349527899175882,"num_words":11,"start":570.23004,"end":580.665},{"sentences":[{"text":"Thank you.","start":581.045,"end":581.685,"sentiment":"positive","sentiment_score":0.4166707694530487},{"text":"So you also receive a email confirmation regarding this setup or the direct debit agreement through your email address.","start":581.685,"end":591.94,"sentiment":"neutral","sentiment_score":0.27124204839530747},{"text":"So, again, just to wrap up this, your debit card has been set up as your payment method.","start":591.94,"end":599.64,"sentiment":"neutral","sentiment_score":0.19060804943243662},{"text":"Your next invoice will be on...","start":600.375,"end":603.03503,"sentiment":"neutral","sentiment_score":0.07776695241530736},{"text":"No.","start":603.97504,"end":604.47504,"sentiment":"neutral","sentiment_score":0.015273310244083405}],"sentiment":"neutral","sentiment_score":0.2152121820203636,"num_words":46,"start":581.045,"end":604.47504},{"sentences":[{"text":"November is free, your December.","start":604.855,"end":606.795,"sentiment":"neutral","sentiment_score":0.06103648245334625},{"text":"K?","start":607.175,"end":607.495,"sentiment":"neutral","sentiment_score":0.08735478669404984},{"text":"And then the $3.08 will be credited to your December invoice.","start":607.495,"end":612.875,"sentiment":"neutral","sentiment_score":0.20666462860324167},{"text":"Okay?","start":615.41504,"end":615.91504,"sentiment":"neutral","sentiment_score":0.1487080156803131},{"text":"So...","start":616.91,"end":616.99,"sentiment":"neutral","sentiment_score":0.12097734957933426}],"sentiment":"neutral","sentiment_score":0.1545017620450572,"num_words":19,"start":604.855,"end":616.99},{"sentences":[{"text":"And, also, you will receive your official receipt to your email address for your payment for October.","start":616.99,"end":624.20996,"sentiment":"neutral","sentiment_score":0.22381246703512528},{"text":"Yeah.","start":628.43,"end":628.91,"sentiment":"neutral","sentiment_score":0.11449110507965088},{"text":"Shortly, you will get it.","start":629.14996,"end":630.35,"sentiment":"neutral","sentiment_score":0.18718190789222716},{"text":"Okay?","start":630.35,"end":630.85,"sentiment":"neutral","sentiment_score":0.15536853671073914},{"text":"No worries.","start":630.995,"end":631.735,"sentiment":"neutral","sentiment_score":0.20683161169290543}],"sentiment":"neutral","sentiment_score":0.2086247824705564,"num_words":26,"start":616.99,"end":631.735},{"sentences":[{"text":"Okay.","start":632.995,"end":633.475,"sentiment":"neutral","sentiment_score":0.3155326843261719},{"text":"Thank you so much, Mary.","start":633.475,"end":635.07495,"sentiment":"positive","sentiment_score":0.67576584815979},{"text":"Do you have any further questions?","start":635.07495,"end":636.855,"sentiment":"neutral","sentiment_score":0.3043164536356926},{"text":"Or if you need any assistance, just give us a call.","start":636.915,"end":640.27496,"sentiment":"neutral","sentiment_score":0.21479137445038016},{"text":"We're open from Monday to Fridays, 9AM to 6PM, and then Saturdays, 7AM to 4PM, and we'll be more than happy to assist you.","start":640.27496,"end":649.77997,"sentiment":"positive","sentiment_score":0.3710846348355214}],"sentiment":"positive","sentiment_score":0.35721270216906326,"num_words":47,"start":632.995,"end":649.77997},{"sentences":[{"text":"Alright?","start":649.77997,"end":650.27997,"sentiment":"neutral","sentiment_score":0.22615033388137817},{"text":"Alright.","start":652.26,"end":652.76,"sentiment":"positive","sentiment_score":0.43693146109580994},{"text":"Thank you so much.","start":652.82,"end":654.1,"sentiment":"positive","sentiment_score":0.850605309009552},{"text":"You do have a great day and...","start":654.1,"end":656.1,"sentiment":"positive","sentiment_score":0.7784300872257778},{"text":"Safe.","start":656.1,"end":656.6,"sentiment":"positive","sentiment_score":0.5065180063247681}],"sentiment":"positive","sentiment_score":0.715787974851472,"num_words":14,"start":649.77997,"end":656.6},{"sentences":[{"text":"Mhmm.","start":657.7,"end":657.86,"sentiment":"neutral","sentiment_score":0.14071865379810333},{"text":"Bye bye.","start":657.86,"end":658.5329,"sentiment":"neutral","sentiment_score":0.009059242904186249}],"sentiment":"neutral","sentiment_score":0.05294571320215861,"num_words":3,"start":657.7,"end":658.5329}]}}]},{"alternatives":[{"transcript":"Hi. My name is Rosemary. You called me in a moment. Hello? My date of birth is 07/04/1998. Yeah. Can I use my debit card? You will send or you'll send back to my account now? You are not going to You are not going to pay me back that amount now? Hi. Every bank... Every everyone... Every card will not like that. Right? Hi, Carl. My my brother used to do I don't know. Why are you charging? Because my daughter won't charge like that. My daughter used to pay, like, from bank account. Bank account. My brother-in-law charged before the... Like, the the bank... From the bank account. He is charging for. No. No. You're not going to give me back that one. No. The black... Every plan is set. Right? The entire plan is set. Like like, I'm going to pay this month... This October, and now my month is free. And next two months... And next three months is 59. That plan is set. Oh, no. Like like you send a mail, like, we discussed, like, one month to three and three months, like, 15,000. Yeah. Yeah. That's it. Yeah. I'll put my card. Now I cannot put drive. Now I now I cannot put drive because I paid. Yeah. Yeah. We didn't... Yeah. We didn't put like that. Yeah. I think the card number or BSD number. The card. You need the card number? 5 217. 2919 5836. 4526. Oh. Yeah. Yeah. Yep. Yep. That's fine. It's 11/28. 73. Six eight. Yeah. That's fine. Yeah. I didn't get that one. Yeah. Yeah. Sure.","confidence":0.9453125,"words":[{"word":"hi","start":6.16,"end":6.48,"confidence":0.9941406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.13016901910305023},{"word":"my","start":6.48,"end":6.72,"confidence":0.99121094,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.11874635517597198},{"word":"name","start":6.72,"end":6.8799996,"confidence":0.94384766,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.14325231313705444},{"word":"is","start":6.8799996,"end":7.04,"confidence":0.8178711,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1285579353570938},{"word":"rosemary","start":7.04,"end":7.54,"confidence":0.69466144,"punctuated_word":"Rosemary.","sentiment":"neutral","sentiment_score":0.16149398684501648},{"word":"you","start":7.9199996,"end":8.16,"confidence":0.9951172,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.11291763186454772},{"word":"called","start":8.16,"end":8.48,"confidence":0.8540039,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.11459188908338548},{"word":"me","start":8.48,"end":8.98,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.14158709347248075},{"word":"in","start":9.44,"end":9.599999,"confidence":0.9770508,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1591099202632904},{"word":"a","start":9.599999,"end":9.679999,"confidence":0.88427734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16768521070480347},{"word":"moment","start":9.679999,"end":10.179999,"confidence":0.9770508,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.15266695618629456},{"word":"hello","start":13.675,"end":14.175,"confidence":0.53308105,"punctuated_word":"Hello?","sentiment":"positive","sentiment_score":0.3982378244400024},{"word":"my","start":26.075,"end":26.235,"confidence":0.97265625,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.004774080589413643},{"word":"date","start":26.235,"end":26.475,"confidence":0.99609375,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.0008096732199192047},{"word":"of","start":26.475,"end":26.635,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0030821282416582108},{"word":"birth","start":26.635,"end":26.955,"confidence":1.0,"punctuated_word":"birth","sentiment":"neutral","sentiment_score":0.004787348210811615},{"word":"is","start":26.955,"end":27.195,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.008387178182601929},{"word":"07/04/1998","start":27.195,"end":29.16,"confidence":0.86933595,"punctuated_word":"07/04/1998.","sentiment":"neutral","sentiment_score":0.03767658397555351},{"word":"yeah","start":137.54,"end":138.04,"confidence":0.82299805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03284697234630585},{"word":"can","start":160.685,"end":160.92499,"confidence":0.8330078,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0020799338817596436},{"word":"i","start":160.92499,"end":161.08499,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.018264666199684143},{"word":"use","start":161.08499,"end":161.325,"confidence":0.9951172,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.03156714886426926},{"word":"my","start":161.325,"end":161.56499,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.020697057247161865},{"word":"debit","start":161.56499,"end":161.965,"confidence":0.99902344,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":0.006840087473392487},{"word":"card","start":161.965,"end":162.465,"confidence":0.98657227,"punctuated_word":"card?","sentiment":"neutral","sentiment_score":0.015102006494998932},{"word":"you","start":193.14,"end":193.38,"confidence":0.95703125,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.06573988497257233},{"word":"will","start":193.38,"end":193.7,"confidence":0.9863281,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09206005930900574},{"word":"send","start":193.7,"end":194.2,"confidence":0.99609375,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.09031093865633012},{"word":"or","start":194.34,"end":194.66,"confidence":0.53759766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.038156576454639435},{"word":"you'll","start":194.66,"end":194.82,"confidence":0.74194336,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.05104711651802063},{"word":"send","start":194.82,"end":195.14,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.049716852605342865},{"word":"back","start":195.14,"end":195.38,"confidence":0.9970703,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05797993391752243},{"word":"to","start":195.38,"end":195.62,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04386385902762413},{"word":"my","start":195.62,"end":196.12,"confidence":0.99609375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.04847533628344536},{"word":"account","start":196.26001,"end":196.66,"confidence":0.9277344,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.08051285892724991},{"word":"now","start":196.66,"end":197.16,"confidence":0.59716797,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.05394797772169113},{"word":"you","start":217.375,"end":217.535,"confidence":0.38183594,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.06422875076532364},{"word":"are","start":217.535,"end":217.695,"confidence":0.69921875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.11126299202442168},{"word":"not","start":217.695,"end":218.015,"confidence":0.9873047,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.15221664309501648},{"word":"going","start":218.015,"end":218.335,"confidence":0.9770508,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.10106922686100006},{"word":"to","start":218.335,"end":218.82,"confidence":0.93603516,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10363797843456268},{"word":"you","start":222.5,"end":223.0,"confidence":0.45922852,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.2803933024406433},{"word":"are","start":223.3,"end":223.46,"confidence":0.5029297,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2941032946109772},{"word":"not","start":223.46,"end":223.70001,"confidence":0.99121094,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.26571813225746155},{"word":"going","start":223.70001,"end":224.02,"confidence":0.9970703,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.2620396018028259},{"word":"to","start":224.02,"end":224.18001,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2513757646083832},{"word":"pay","start":224.18001,"end":224.5,"confidence":0.9951172,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.30525219440460205},{"word":"me","start":224.5,"end":224.58,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.27504193782806396},{"word":"back","start":224.58,"end":224.98001,"confidence":0.99316406,"punctuated_word":"back","sentiment":"negative","sentiment_score":-0.33815526962280273},{"word":"that","start":224.98001,"end":225.46,"confidence":0.96435547,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.31798404455184937},{"word":"amount","start":225.46,"end":225.94,"confidence":0.88671875,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.32747969031333923},{"word":"now","start":225.94,"end":226.44,"confidence":0.9560547,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.22280751168727875},{"word":"hi","start":231.405,"end":231.905,"confidence":0.57354736,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.09358220547437668},{"word":"every","start":233.325,"end":233.805,"confidence":0.61816406,"punctuated_word":"Every","sentiment":"neutral","sentiment_score":-0.12459102272987366},{"word":"bank","start":233.805,"end":234.205,"confidence":0.53466797,"punctuated_word":"bank...","sentiment":"neutral","sentiment_score":-0.14238981902599335},{"word":"every","start":234.205,"end":234.705,"confidence":0.84814453,"punctuated_word":"Every","sentiment":"neutral","sentiment_score":-0.12625138461589813},{"word":"everyone","start":235.645,"end":236.145,"confidence":0.46875,"punctuated_word":"everyone...","sentiment":"neutral","sentiment_score":-0.10588090866804124},{"word":"every","start":236.685,"end":237.185,"confidence":0.96972656,"punctuated_word":"Every","sentiment":"neutral","sentiment_score":-0.3269822299480438},{"word":"card","start":237.485,"end":237.885,"confidence":0.96777344,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.2314557582139969},{"word":"will","start":237.885,"end":238.205,"confidence":0.9760742,"punctuated_word":"will","sentiment":"negative","sentiment_score":-0.408214658498764},{"word":"not","start":238.205,"end":238.525,"confidence":0.9970703,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.34080594778060913},{"word":"like","start":238.525,"end":238.765,"confidence":0.9941406,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.41198480129241943},{"word":"that","start":238.765,"end":238.925,"confidence":0.9897461,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.35459840297698975},{"word":"right","start":238.925,"end":239.425,"confidence":0.99658203,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.14965543150901794},{"word":"hi","start":239.805,"end":239.965,"confidence":0.5533447,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":-0.005510082468390465},{"word":"carl","start":239.965,"end":240.465,"confidence":0.5348816,"punctuated_word":"Carl.","sentiment":"neutral","sentiment_score":0.02307753637433052},{"word":"my","start":240.605,"end":241.005,"confidence":0.99121094,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.016849227249622345},{"word":"my","start":241.005,"end":241.165,"confidence":0.9453125,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.026250027120113373},{"word":"brother","start":241.165,"end":241.665,"confidence":0.9658203,"punctuated_word":"brother","sentiment":"neutral","sentiment_score":-0.041178420186042786},{"word":"used","start":241.725,"end":242.045,"confidence":0.9472656,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.09704585373401642},{"word":"to","start":242.045,"end":242.125,"confidence":0.9760742,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0922481119632721},{"word":"do","start":242.125,"end":242.625,"confidence":0.9135742,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.08157531917095184},{"word":"i","start":263.025,"end":263.185,"confidence":0.9111328,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13932396471500397},{"word":"don't","start":263.185,"end":263.50497,"confidence":0.9885254,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11487816274166109},{"word":"know","start":263.50497,"end":264.00497,"confidence":0.8449707,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.10802502930164336},{"word":"why","start":266.705,"end":267.10498,"confidence":0.4663086,"punctuated_word":"Why","sentiment":"neutral","sentiment_score":-0.1086306944489479},{"word":"are","start":267.10498,"end":267.26498,"confidence":0.6308594,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.10540544241666794},{"word":"you","start":267.26498,"end":267.34497,"confidence":0.9770508,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10830267518758774},{"word":"charging","start":267.34497,"end":267.84497,"confidence":0.6883545,"punctuated_word":"charging?","sentiment":"neutral","sentiment_score":-0.09827032685279846},{"word":"because","start":268.38498,"end":268.88498,"confidence":0.32739258,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.14876095950603485},{"word":"my","start":269.025,"end":269.34497,"confidence":0.7133789,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.17795906960964203},{"word":"daughter","start":269.34497,"end":269.745,"confidence":0.31640625,"punctuated_word":"daughter","sentiment":"neutral","sentiment_score":-0.1661000698804855},{"word":"won't","start":269.745,"end":270.245,"confidence":0.8737793,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.1950904130935669},{"word":"charge","start":270.38498,"end":270.78497,"confidence":0.70214844,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.2325146645307541},{"word":"like","start":270.78497,"end":271.025,"confidence":0.79003906,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1939421147108078},{"word":"that","start":271.025,"end":271.525,"confidence":0.967041,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.1253049522638321},{"word":"my","start":271.905,"end":272.06497,"confidence":0.74316406,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.07894938439130783},{"word":"daughter","start":272.06497,"end":272.38498,"confidence":0.7763672,"punctuated_word":"daughter","sentiment":"neutral","sentiment_score":-0.07188613712787628},{"word":"used","start":272.38498,"end":272.705,"confidence":0.97802734,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.06181449070572853},{"word":"to","start":272.705,"end":272.865,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06359033286571503},{"word":"pay","start":272.865,"end":273.185,"confidence":0.8847656,"punctuated_word":"pay,","sentiment":"neutral","sentiment_score":-0.0761810690164566},{"word":"like","start":273.185,"end":273.51,"confidence":0.99560547,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.09184545278549194},{"word":"from","start":273.75,"end":273.99002,"confidence":0.8256836,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.08543017506599426},{"word":"bank","start":273.99002,"end":274.49002,"confidence":0.9838867,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.10059062391519548},{"word":"account","start":275.19,"end":275.43002,"confidence":0.9411621,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.06558821350336075},{"word":"bank","start":275.43002,"end":275.75,"confidence":0.9135742,"punctuated_word":"Bank","sentiment":"neutral","sentiment_score":-0.07416310906410217},{"word":"account","start":275.75,"end":276.25,"confidence":0.8540039,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.0904773473739624},{"word":"my","start":285.875,"end":286.195,"confidence":0.7573242,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.11251503229141235},{"word":"brother-in-law","start":286.195,"end":286.695,"confidence":0.9544922,"punctuated_word":"brother-in-law","sentiment":"neutral","sentiment_score":-0.11423254013061523},{"word":"charged","start":287.07498,"end":287.475,"confidence":0.7583008,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":-0.08677912503480911},{"word":"before","start":287.475,"end":287.975,"confidence":0.94384766,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.08869120478630066},{"word":"the","start":288.035,"end":288.275,"confidence":0.9316406,"punctuated_word":"the...","sentiment":"neutral","sentiment_score":-0.06936989724636078},{"word":"like","start":288.275,"end":288.51498,"confidence":0.82958984,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.07226340472698212},{"word":"the","start":288.51498,"end":288.91498,"confidence":0.8105469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06834551692008972},{"word":"the","start":288.91498,"end":289.07498,"confidence":0.88134766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06114475429058075},{"word":"bank","start":289.07498,"end":289.555,"confidence":0.9902344,"punctuated_word":"bank...","sentiment":"neutral","sentiment_score":-0.05231599509716034},{"word":"from","start":289.555,"end":289.875,"confidence":0.97314453,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.0772189050912857},{"word":"the","start":289.875,"end":290.035,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06572714447975159},{"word":"bank","start":290.035,"end":290.35498,"confidence":0.99121094,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.0772620290517807},{"word":"account","start":290.35498,"end":290.85498,"confidence":0.96777344,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.0713866576552391},{"word":"he","start":291.315,"end":291.79498,"confidence":0.20288086,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.10347025096416472},{"word":"is","start":291.79498,"end":292.115,"confidence":0.43676758,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1099596992135048},{"word":"charging","start":292.115,"end":292.615,"confidence":0.9667969,"punctuated_word":"charging","sentiment":"neutral","sentiment_score":-0.09763741493225098},{"word":"for","start":292.675,"end":293.175,"confidence":0.3562622,"punctuated_word":"for.","sentiment":"neutral","sentiment_score":-0.05345809459686279},{"word":"no","start":314.485,"end":314.985,"confidence":0.94970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.29091328382492065},{"word":"no","start":316.005,"end":316.405,"confidence":0.89624023,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.31844907999038696},{"word":"you're","start":316.405,"end":316.805,"confidence":0.7270508,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.30386611819267273},{"word":"not","start":316.805,"end":317.125,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.32589173316955566},{"word":"going","start":317.125,"end":317.365,"confidence":0.9819336,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.39343178272247314},{"word":"to","start":317.365,"end":317.765,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2494203746318817},{"word":"give","start":317.765,"end":318.005,"confidence":0.9790039,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.3025338351726532},{"word":"me","start":318.005,"end":318.165,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2996273934841156},{"word":"back","start":318.165,"end":318.485,"confidence":0.97802734,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.2812374532222748},{"word":"that","start":318.485,"end":318.725,"confidence":0.9482422,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2940337657928467},{"word":"one","start":318.725,"end":319.225,"confidence":0.9855957,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.1610746532678604},{"word":"no","start":347.45502,"end":347.695,"confidence":0.7565918,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14472228288650513},{"word":"the","start":347.695,"end":347.935,"confidence":0.97802734,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.0838133841753006},{"word":"black","start":347.935,"end":348.435,"confidence":0.27441406,"punctuated_word":"black...","sentiment":"neutral","sentiment_score":-0.03451548144221306},{"word":"every","start":348.73502,"end":349.215,"confidence":0.921875,"punctuated_word":"Every","sentiment":"neutral","sentiment_score":0.0392179936170578},{"word":"plan","start":349.215,"end":349.61502,"confidence":0.98095703,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.03749614208936691},{"word":"is","start":349.61502,"end":349.855,"confidence":0.93359375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10394443571567535},{"word":"set","start":349.855,"end":350.355,"confidence":0.94262695,"punctuated_word":"set.","sentiment":"neutral","sentiment_score":0.09521952271461488},{"word":"right","start":350.415,"end":350.915,"confidence":0.9970703,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.08683218061923981},{"word":"the","start":351.135,"end":351.535,"confidence":0.9165039,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.1469361037015915},{"word":"entire","start":351.535,"end":351.855,"confidence":0.3046875,"punctuated_word":"entire","sentiment":"neutral","sentiment_score":0.16315484046936035},{"word":"plan","start":351.855,"end":352.17502,"confidence":0.9970703,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.1392965018749237},{"word":"is","start":352.17502,"end":352.415,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.19302910566329956},{"word":"set","start":352.415,"end":352.915,"confidence":0.8395996,"punctuated_word":"set.","sentiment":"neutral","sentiment_score":0.12406003475189208},{"word":"like","start":354.6,"end":355.1,"confidence":0.99609375,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.02366471476852894},{"word":"like","start":357.0,"end":357.5,"confidence":0.80029297,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.02028772234916687},{"word":"i'm","start":357.72,"end":358.04,"confidence":0.95703125,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.00982264056801796},{"word":"going","start":358.04,"end":358.36,"confidence":0.99902344,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.008368132635951042},{"word":"to","start":358.36,"end":358.52,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00568118691444397},{"word":"pay","start":358.52,"end":358.91998,"confidence":0.99902344,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.00022779032588005063},{"word":"this","start":358.91998,"end":359.16,"confidence":0.91748047,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0035243481397628784},{"word":"month","start":359.16,"end":359.56,"confidence":0.9892578,"punctuated_word":"month...","sentiment":"neutral","sentiment_score":0.01099959947168827},{"word":"this","start":359.56,"end":360.06,"confidence":0.9873047,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0729876160621643},{"word":"october","start":360.44,"end":360.94,"confidence":0.79345703,"punctuated_word":"October,","sentiment":"neutral","sentiment_score":0.1018555760383606},{"word":"and","start":361.56,"end":361.88,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09290730953216551},{"word":"now","start":361.88,"end":362.12,"confidence":0.5390625,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.1320144534111023},{"word":"my","start":362.12,"end":362.28,"confidence":0.2541504,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.12642575800418854},{"word":"month","start":362.28,"end":362.6,"confidence":0.7553711,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.13816691935062408},{"word":"is","start":362.6,"end":363.08,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14740987122058868},{"word":"free","start":363.08,"end":363.58,"confidence":0.74121094,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":0.11824681609869005},{"word":"and","start":363.8,"end":364.03998,"confidence":0.9921875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06667362153530121},{"word":"next","start":364.03998,"end":364.36,"confidence":0.9951172,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.04823505878448486},{"word":"two","start":364.36,"end":364.52,"confidence":0.9941406,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.058755554258823395},{"word":"months","start":364.52,"end":364.91998,"confidence":0.76953125,"punctuated_word":"months...","sentiment":"neutral","sentiment_score":0.04540753737092018},{"word":"and","start":364.91998,"end":365.24,"confidence":0.37719727,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06345674395561218},{"word":"next","start":365.24,"end":365.56,"confidence":0.9526367,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.04737105593085289},{"word":"three","start":365.56,"end":365.8,"confidence":0.99902344,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.06343981623649597},{"word":"months","start":365.8,"end":366.12,"confidence":0.99902344,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.052904240787029266},{"word":"is","start":366.12,"end":366.62,"confidence":0.984375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04698079079389572},{"word":"59","start":366.805,"end":367.625,"confidence":0.9923096,"punctuated_word":"59.","sentiment":"neutral","sentiment_score":0.05995437130331993},{"word":"that","start":368.245,"end":368.72498,"confidence":0.80126953,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.1233585774898529},{"word":"plan","start":368.72498,"end":369.125,"confidence":0.64990234,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.13171358406543732},{"word":"is","start":369.125,"end":369.625,"confidence":0.6982422,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.17775094509124756},{"word":"set","start":369.76498,"end":370.26498,"confidence":0.77001953,"punctuated_word":"set.","sentiment":"neutral","sentiment_score":0.15016593039035797},{"word":"oh","start":371.845,"end":372.16498,"confidence":0.7885742,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12241947650909424},{"word":"no","start":372.16498,"end":372.66498,"confidence":0.9633789,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":0.1028582602739334},{"word":"like","start":387.06003,"end":387.56003,"confidence":0.48950195,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.06739696115255356},{"word":"like","start":388.1,"end":388.58002,"confidence":0.5263672,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.11989369988441469},{"word":"you","start":388.58002,"end":388.90002,"confidence":0.5517578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12183303385972977},{"word":"send","start":388.90002,"end":389.40002,"confidence":0.94189453,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.08610208332538605},{"word":"a","start":389.86002,"end":390.1,"confidence":0.86279297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11052237451076508},{"word":"mail","start":390.1,"end":390.6,"confidence":0.736084,"punctuated_word":"mail,","sentiment":"neutral","sentiment_score":0.07936903089284897},{"word":"like","start":390.66,"end":391.16,"confidence":0.857666,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.10446156561374664},{"word":"we","start":392.255,"end":392.755,"confidence":0.42749023,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10351083427667618},{"word":"discussed","start":392.975,"end":393.29498,"confidence":0.6849365,"punctuated_word":"discussed,","sentiment":"neutral","sentiment_score":0.08288246393203735},{"word":"like","start":393.29498,"end":393.695,"confidence":0.98535156,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.09263457357883452},{"word":"one","start":393.695,"end":393.935,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.09458696842193604},{"word":"month","start":393.935,"end":394.255,"confidence":0.9550781,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.0778813511133194},{"word":"to","start":394.255,"end":394.495,"confidence":0.6430664,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0938645750284195},{"word":"three","start":394.495,"end":394.815,"confidence":0.8886719,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.0927020013332367},{"word":"and","start":394.815,"end":395.135,"confidence":0.8378906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06448501348495483},{"word":"three","start":395.135,"end":395.455,"confidence":0.9970703,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.07009667158126831},{"word":"months","start":395.455,"end":395.955,"confidence":0.9152832,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.08738037943840027},{"word":"like","start":396.175,"end":396.495,"confidence":0.9411621,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.10923295468091963},{"word":"15,000","start":396.495,"end":397.395,"confidence":0.76257324,"punctuated_word":"15,000.","sentiment":"neutral","sentiment_score":0.138158917427063},{"word":"yeah","start":408.37,"end":408.87,"confidence":0.7976074,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.3171933591365814},{"word":"yeah","start":423.265,"end":423.665,"confidence":0.91430664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17575621604919434},{"word":"that's","start":423.665,"end":424.06503,"confidence":0.8178711,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2245621681213379},{"word":"it","start":424.06503,"end":424.46503,"confidence":0.7067871,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1618507206439972},{"word":"yeah","start":424.46503,"end":424.96503,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.023257585242390633},{"word":"i'll","start":432.945,"end":433.185,"confidence":0.7277832,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.008341867476701736},{"word":"put","start":433.185,"end":433.505,"confidence":0.9941406,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.01978877000510693},{"word":"my","start":433.505,"end":433.74503,"confidence":0.97509766,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.007224656641483307},{"word":"card","start":433.74503,"end":434.24503,"confidence":0.98046875,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":0.006937557831406593},{"word":"now","start":440.41998,"end":440.74,"confidence":0.5751953,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.06246229633688927},{"word":"i","start":440.74,"end":440.9,"confidence":0.96533203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13465437293052673},{"word":"cannot","start":440.9,"end":441.4,"confidence":0.97509766,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.176385298371315},{"word":"put","start":441.46,"end":441.78,"confidence":0.8989258,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.11036016047000884},{"word":"drive","start":441.78,"end":442.1,"confidence":0.6347656,"punctuated_word":"drive.","sentiment":"neutral","sentiment_score":-0.1240045130252838},{"word":"now","start":442.1,"end":442.5,"confidence":0.84765625,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.08972766995429993},{"word":"i","start":442.5,"end":442.74,"confidence":0.9453125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10471956431865692},{"word":"now","start":442.74,"end":442.97998,"confidence":0.91015625,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.12077086418867113},{"word":"i","start":442.97998,"end":443.13998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13320237398147583},{"word":"cannot","start":443.13998,"end":443.62,"confidence":0.99902344,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.14590057730674744},{"word":"put","start":443.62,"end":443.94,"confidence":0.9970703,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.12719669938087463},{"word":"drive","start":443.94,"end":444.44,"confidence":0.8408203,"punctuated_word":"drive","sentiment":"neutral","sentiment_score":-0.15490713715553284},{"word":"because","start":444.97998,"end":445.46,"confidence":0.81591797,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2223527729511261},{"word":"i","start":445.46,"end":445.69998,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2016519457101822},{"word":"paid","start":445.69998,"end":446.19998,"confidence":0.9802246,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":-0.15937194228172302},{"word":"yeah","start":469.41998,"end":469.91998,"confidence":0.935791,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.12211909145116806},{"word":"yeah","start":479.535,"end":480.035,"confidence":0.7832031,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0703107938170433},{"word":"we","start":480.41498,"end":480.655,"confidence":0.9243164,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.14852389693260193},{"word":"didn't","start":480.655,"end":481.155,"confidence":0.9399414,"punctuated_word":"didn't...","sentiment":"neutral","sentiment_score":-0.16359227895736694},{"word":"yeah","start":482.97498,"end":483.29498,"confidence":0.96313477,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1349058598279953},{"word":"we","start":483.29498,"end":483.535,"confidence":0.9941406,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.1530575007200241},{"word":"didn't","start":483.535,"end":483.85498,"confidence":0.9995117,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.10533231496810912},{"word":"put","start":483.85498,"end":484.175,"confidence":0.9873047,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.11111603677272797},{"word":"like","start":484.175,"end":484.495,"confidence":0.89501953,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.11755070835351944},{"word":"that","start":484.495,"end":484.995,"confidence":0.98095703,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.09217972308397292},{"word":"yeah","start":509.815,"end":510.295,"confidence":0.75878906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015494823455810549},{"word":"i","start":510.295,"end":510.375,"confidence":0.44018555,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0007904041558504105},{"word":"think","start":510.375,"end":510.855,"confidence":0.20910645,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.0012867525219917295},{"word":"the","start":510.855,"end":511.095,"confidence":0.3076172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002703046426177025},{"word":"card","start":511.095,"end":511.33502,"confidence":0.9658203,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.0009883251041173935},{"word":"number","start":511.33502,"end":511.815,"confidence":0.8339844,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.008590424433350563},{"word":"or","start":511.815,"end":512.135,"confidence":0.8935547,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.019966082647442818},{"word":"bsd","start":512.135,"end":512.615,"confidence":0.6242676,"punctuated_word":"BSD","sentiment":"neutral","sentiment_score":-0.010091375559568403},{"word":"number","start":512.615,"end":513.115,"confidence":0.93530273,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.006061265245079994},{"word":"the","start":522.05,"end":522.29,"confidence":0.42382812,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.0165384653955698},{"word":"card","start":522.29,"end":522.79,"confidence":0.5839844,"punctuated_word":"card.","sentiment":"neutral","sentiment_score":-0.016824278980493546},{"word":"you","start":522.85,"end":523.08997,"confidence":0.8408203,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.014088130556046964},{"word":"need","start":523.08997,"end":523.41,"confidence":0.8886719,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.012783688493072988},{"word":"the","start":523.41,"end":523.64996,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011061137542128565},{"word":"card","start":523.64996,"end":523.97,"confidence":0.9970703,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.008296020328998566},{"word":"number","start":523.97,"end":524.47,"confidence":0.842041,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.009590422734618189},{"word":"5","start":524.52997,"end":524.93,"confidence":0.9614258,"punctuated_word":"5","sentiment":"neutral","sentiment_score":-0.00025661569088697433},{"word":"217","start":524.93,"end":525.99,"confidence":0.97753906,"punctuated_word":"217.","sentiment":"neutral","sentiment_score":0.009676586836576462},{"word":"2919","start":530.90497,"end":535.165,"confidence":0.8997803,"punctuated_word":"2919","sentiment":"neutral","sentiment_score":0.0132987629622221},{"word":"5836","start":537.225,"end":538.605,"confidence":0.9924927,"punctuated_word":"5836.","sentiment":"neutral","sentiment_score":0.015061646699905396},{"word":"4526","start":541.625,"end":543.165,"confidence":0.9371338,"punctuated_word":"4526.","sentiment":"neutral","sentiment_score":0.05468316003680229},{"word":"oh","start":543.785,"end":544.285,"confidence":0.7487793,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.11668971180915833},{"word":"yeah","start":549.33,"end":549.83,"confidence":0.9692383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02968091331422329},{"word":"yeah","start":551.25,"end":551.75,"confidence":0.9616699,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02134549245238304},{"word":"yep","start":553.65,"end":554.15,"confidence":0.9313965,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03410331904888153},{"word":"yep","start":555.65,"end":556.15,"confidence":0.9797363,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08435392379760742},{"word":"that's","start":556.21,"end":556.53,"confidence":0.9875488,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.16828493773937225},{"word":"fine","start":556.53,"end":557.03,"confidence":0.9309082,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.15264105796813965},{"word":"it's","start":561.225,"end":561.385,"confidence":0.9379883,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.006713210605084896},{"word":"11/28","start":561.385,"end":564.765,"confidence":0.98030597,"punctuated_word":"11/28.","sentiment":"neutral","sentiment_score":0.010143980383872986},{"word":"73","start":573.59,"end":574.25,"confidence":0.72662354,"punctuated_word":"73.","sentiment":"neutral","sentiment_score":0.0058664544485509396},{"word":"six","start":577.83,"end":578.31,"confidence":0.984375,"punctuated_word":"Six","sentiment":"neutral","sentiment_score":0.005934030283242464},{"word":"eight","start":578.31,"end":578.81,"confidence":0.9980469,"punctuated_word":"eight.","sentiment":"neutral","sentiment_score":0.009106979705393314},{"word":"yeah","start":614.18,"end":614.5,"confidence":0.7194824,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17780686914920807},{"word":"that's","start":614.5,"end":615.0,"confidence":0.8730469,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.16527441143989563},{"word":"fine","start":625.575,"end":625.815,"confidence":0.6756592,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.09191949665546416},{"word":"yeah","start":625.815,"end":626.135,"confidence":0.97094727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03668036684393883},{"word":"i","start":626.135,"end":626.295,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1626419574022293},{"word":"didn't","start":626.295,"end":626.775,"confidence":0.9848633,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.08678488433361053},{"word":"get","start":626.775,"end":626.935,"confidence":0.984375,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.0876084417104721},{"word":"that","start":626.935,"end":627.175,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1045788899064064},{"word":"one","start":627.175,"end":627.575,"confidence":0.79907227,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.16200518608093262},{"word":"yeah","start":627.575,"end":628.075,"confidence":0.8239746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07745341211557388},{"word":"yeah","start":651.165,"end":651.485,"confidence":0.876709,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2605031728744507},{"word":"sure","start":651.485,"end":651.985,"confidence":0.9304199,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.32702094316482544}],"paragraphs":{"transcript":"\nHi. My name is Rosemary. You called me in a moment. Hello? My date of birth is 07/04/1998.\n\nYeah. Can I use my debit card? You will send or you'll send back to my account now? You are not going to You are not going to pay me back that amount now? Hi.\n\nEvery bank... Every everyone... Every card will not like that. Right? Hi, Carl.\n\nMy my brother used to do I don't know. Why are you charging? Because my daughter won't charge like that. My daughter used to pay, like, from bank account. Bank account.\n\nMy brother-in-law charged before the... Like, the the bank... From the bank account. He is charging for. No.\n\nNo. You're not going to give me back that one. No. The black... Every plan is set.\n\nRight? The entire plan is set. Like like, I'm going to pay this month... This October, and now my month is free. And next two months...\n\nAnd next three months is 59. That plan is set. Oh, no. Like like you send a mail, like, we discussed, like, one month to three and three months, like, 15,000. Yeah.\n\nYeah. That's it. Yeah. I'll put my card. Now I cannot put drive.\n\nNow I now I cannot put drive because I paid. Yeah. Yeah. We didn't... Yeah.\n\nWe didn't put like that. Yeah. I think the card number or BSD number. The card. You need the card number?\n\n5 217. 2919 5836. 4526. Oh. Yeah.\n\nYeah. Yep. Yep. That's fine. It's 11/28.\n\n73. Six eight. Yeah. That's fine. Yeah.\n\nI didn't get that one. Yeah. Yeah. Sure.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.13016901910305023},{"text":"My name is Rosemary.","start":6.48,"end":7.54,"sentiment":"neutral","sentiment_score":0.13801264762878418},{"text":"You called me in a moment.","start":7.9199996,"end":10.179999,"sentiment":"neutral","sentiment_score":0.14142645026246706},{"text":"Hello?","start":13.675,"end":14.175,"sentiment":"positive","sentiment_score":0.3982378244400024},{"text":"My date of birth is 07/04/1998.","start":26.075,"end":29.16,"sentiment":"neutral","sentiment_score":0.007030871386329333}],"sentiment":"neutral","sentiment_score":0.10951118688616487,"num_words":18,"start":6.16,"end":29.16},{"sentences":[{"text":"Yeah.","start":137.54,"end":138.04,"sentiment":"neutral","sentiment_score":-0.03284697234630585},{"text":"Can I use my debit card?","start":160.685,"end":162.465,"sentiment":"neutral","sentiment_score":0.015758483360211056},{"text":"You will send or you'll send back to my account now?","start":193.14,"end":197.16,"sentiment":"neutral","sentiment_score":0.061073763126676735},{"text":"You are not going to You are not going to pay me back that amount now?","start":217.375,"end":226.44,"sentiment":"neutral","sentiment_score":-0.2295478959567845},{"text":"Hi.","start":231.405,"end":231.905,"sentiment":"neutral","sentiment_score":-0.09358220547437668}],"sentiment":"neutral","sentiment_score":-0.08665237767355782,"num_words":35,"start":137.54,"end":231.905},{"sentences":[{"text":"Every bank...","start":233.325,"end":234.205,"sentiment":"neutral","sentiment_score":-0.1334904208779335},{"text":"Every everyone...","start":234.205,"end":236.145,"sentiment":"neutral","sentiment_score":-0.11606614664196968},{"text":"Every card will not like that.","start":236.685,"end":238.925,"sentiment":"negative","sentiment_score":-0.3456736331184705},{"text":"Right?","start":238.925,"end":239.425,"sentiment":"neutral","sentiment_score":-0.14965543150901794},{"text":"Hi, Carl.","start":239.805,"end":240.465,"sentiment":"neutral","sentiment_score":0.008783726952970028}],"sentiment":"neutral","sentiment_score":-0.2080956085656698,"num_words":13,"start":233.325,"end":240.465},{"sentences":[{"text":"My my brother used to do I don't know.","start":240.605,"end":264.00497,"sentiment":"neutral","sentiment_score":-0.0797082351313697},{"text":"Why are you charging?","start":266.705,"end":267.84497,"sentiment":"neutral","sentiment_score":-0.10515228472650051},{"text":"Because my daughter won't charge like that.","start":268.38498,"end":271.525,"sentiment":"neutral","sentiment_score":-0.17709603479930333},{"text":"My daughter used to pay, like, from bank account.","start":271.905,"end":275.43002,"sentiment":"neutral","sentiment_score":-0.07731954215301408},{"text":"Bank account.","start":275.43002,"end":276.25,"sentiment":"neutral","sentiment_score":-0.08232022821903229}],"sentiment":"neutral","sentiment_score":-0.10445715595156915,"num_words":31,"start":240.605,"end":276.25},{"sentences":[{"text":"My brother-in-law charged before the...","start":285.875,"end":288.275,"sentiment":"neutral","sentiment_score":-0.09431755989789962},{"text":"Like, the the bank...","start":288.275,"end":289.555,"sentiment":"neutral","sentiment_score":-0.06351741775870323},{"text":"From the bank account.","start":289.555,"end":290.85498,"sentiment":"neutral","sentiment_score":-0.07289868406951427},{"text":"He is charging for.","start":291.315,"end":293.175,"sentiment":"neutral","sentiment_score":-0.09113136492669582},{"text":"No.","start":314.485,"end":314.985,"sentiment":"neutral","sentiment_score":-0.29091328382492065}],"sentiment":"neutral","sentiment_score":-0.09292727501855956,"num_words":18,"start":285.875,"end":314.985},{"sentences":[{"text":"No.","start":316.005,"end":316.405,"sentiment":"neutral","sentiment_score":-0.31844907999038696},{"text":"You're not going to give me back that one.","start":316.405,"end":319.225,"sentiment":"neutral","sentiment_score":-0.2901241232951482},{"text":"No.","start":347.45502,"end":347.695,"sentiment":"neutral","sentiment_score":-0.14472228288650513},{"text":"The black...","start":347.695,"end":348.435,"sentiment":"neutral","sentiment_score":-0.05916443280875683},{"text":"Every plan is set.","start":348.73502,"end":350.355,"sentiment":"neutral","sentiment_score":0.06896952353417873}],"sentiment":"neutral","sentiment_score":-0.17157289670670733,"num_words":17,"start":316.005,"end":350.355},{"sentences":[{"text":"Right?","start":350.415,"end":350.915,"sentiment":"neutral","sentiment_score":0.08683218061923981},{"text":"The entire plan is set.","start":351.135,"end":352.915,"sentiment":"neutral","sentiment_score":0.15329531729221343},{"text":"Like like, I'm going to pay this month...","start":354.6,"end":359.56,"sentiment":"neutral","sentiment_score":0.009383982280269265},{"text":"This October, and now my month is free.","start":359.56,"end":363.58,"sentiment":"neutral","sentiment_score":0.11625178996473551},{"text":"And next two months...","start":363.8,"end":364.91998,"sentiment":"neutral","sentiment_score":0.05476794298738241}],"sentiment":"neutral","sentiment_score":0.07990256603807211,"num_words":26,"start":350.415,"end":364.91998},{"sentences":[{"text":"And next three months is 59.","start":364.91998,"end":367.625,"sentiment":"neutral","sentiment_score":0.05568450316786766},{"text":"That plan is set.","start":368.245,"end":370.26498,"sentiment":"neutral","sentiment_score":0.14574725925922394},{"text":"Oh, no.","start":371.845,"end":372.66498,"sentiment":"neutral","sentiment_score":0.11263886839151382},{"text":"Like like you send a mail, like, we discussed, like, one month to three and three months, like, 15,000.","start":387.06003,"end":397.395,"sentiment":"neutral","sentiment_score":0.09457870808086898},{"text":"Yeah.","start":408.37,"end":408.87,"sentiment":"neutral","sentiment_score":0.3171933591365814}],"sentiment":"neutral","sentiment_score":0.10176758142188191,"num_words":32,"start":364.91998,"end":408.87},{"sentences":[{"text":"Yeah.","start":423.265,"end":423.665,"sentiment":"neutral","sentiment_score":0.17575621604919434},{"text":"That's it.","start":423.665,"end":424.46503,"sentiment":"neutral","sentiment_score":0.19320644438266754},{"text":"Yeah.","start":424.46503,"end":424.96503,"sentiment":"neutral","sentiment_score":0.023257585242390633},{"text":"I'll put my card.","start":432.945,"end":434.24503,"sentiment":"neutral","sentiment_score":0.01057321298867464},{"text":"Now I cannot put drive.","start":440.41998,"end":442.1,"sentiment":"neutral","sentiment_score":-0.12157332822680474}],"sentiment":"neutral","sentiment_score":0.0015271462213534586,"num_words":13,"start":423.265,"end":442.1},{"sentences":[{"text":"Now I now I cannot put drive because I paid.","start":442.1,"end":446.19998,"sentiment":"neutral","sentiment_score":-0.145980154722929},{"text":"Yeah.","start":469.41998,"end":469.91998,"sentiment":"neutral","sentiment_score":-0.12211909145116806},{"text":"Yeah.","start":479.535,"end":480.035,"sentiment":"neutral","sentiment_score":-0.0703107938170433},{"text":"We didn't...","start":480.41498,"end":481.155,"sentiment":"neutral","sentiment_score":-0.15605808794498444},{"text":"Yeah.","start":482.97498,"end":483.29498,"sentiment":"neutral","sentiment_score":-0.1349058598279953}],"sentiment":"neutral","sentiment_score":-0.13995023121436437,"num_words":15,"start":442.1,"end":483.29498},{"sentences":[{"text":"We didn't put like that.","start":483.29498,"end":484.995,"sentiment":"neutral","sentiment_score":-0.11584725677967071},{"text":"Yeah.","start":509.815,"end":510.295,"sentiment":"neutral","sentiment_score":0.015494823455810549},{"text":"I think the card number or BSD number.","start":510.295,"end":513.115,"sentiment":"neutral","sentiment_score":-0.005790420342236757},{"text":"The card.","start":522.05,"end":522.79,"sentiment":"neutral","sentiment_score":-0.016681372188031673},{"text":"You need the card number?","start":522.85,"end":524.47,"sentiment":"neutral","sentiment_score":-0.011163879930973054}],"sentiment":"neutral","sentiment_score":-0.03329747462911265,"num_words":21,"start":483.29498,"end":524.47},{"sentences":[{"text":"5 217.","start":524.52997,"end":525.99,"sentiment":"neutral","sentiment_score":0.004709985572844744},{"text":"2919 5836.","start":530.90497,"end":538.605,"sentiment":"neutral","sentiment_score":0.014180204831063747},{"text":"4526.","start":541.625,"end":543.165,"sentiment":"neutral","sentiment_score":0.05468316003680229},{"text":"Oh.","start":543.785,"end":544.285,"sentiment":"neutral","sentiment_score":0.11668971180915833},{"text":"Yeah.","start":549.33,"end":549.83,"sentiment":"neutral","sentiment_score":0.02968091331422329}],"sentiment":"neutral","sentiment_score":0.03411916656685727,"num_words":7,"start":524.52997,"end":549.83},{"sentences":[{"text":"Yeah.","start":551.25,"end":551.75,"sentiment":"neutral","sentiment_score":0.02134549245238304},{"text":"Yep.","start":553.65,"end":554.15,"sentiment":"neutral","sentiment_score":0.03410331904888153},{"text":"Yep.","start":555.65,"end":556.15,"sentiment":"neutral","sentiment_score":0.08435392379760742},{"text":"That's fine.","start":556.21,"end":557.03,"sentiment":"neutral","sentiment_score":0.16046299785375595},{"text":"It's 11/28.","start":561.225,"end":564.765,"sentiment":"neutral","sentiment_score":0.008428595494478941}],"sentiment":"neutral","sentiment_score":0.06822656028504882,"num_words":7,"start":551.25,"end":564.765},{"sentences":[{"text":"73.","start":573.59,"end":574.25,"sentiment":"neutral","sentiment_score":0.0058664544485509396},{"text":"Six eight.","start":577.83,"end":578.81,"sentiment":"neutral","sentiment_score":0.007520504994317889},{"text":"Yeah.","start":614.18,"end":614.5,"sentiment":"neutral","sentiment_score":0.17780686914920807},{"text":"That's fine.","start":614.5,"end":625.815,"sentiment":"neutral","sentiment_score":0.1285969540476799},{"text":"Yeah.","start":625.815,"end":626.135,"sentiment":"neutral","sentiment_score":-0.03668036684393883}],"sentiment":"neutral","sentiment_score":0.05988969640540225,"num_words":7,"start":573.59,"end":626.135},{"sentences":[{"text":"I didn't get that one.","start":626.135,"end":627.575,"sentiment":"neutral","sentiment_score":-0.1207238718867302},{"text":"Yeah.","start":627.575,"end":628.075,"sentiment":"neutral","sentiment_score":0.07745341211557388},{"text":"Yeah.","start":651.165,"end":651.485,"sentiment":"neutral","sentiment_score":0.2605031728744507},{"text":"Sure.","start":651.485,"end":651.985,"sentiment":"neutral","sentiment_score":0.32702094316482544}],"sentiment":"neutral","sentiment_score":0.0076697710901498795,"num_words":8,"start":626.135,"end":651.985}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi. My name is Rosemary. You called me in a moment.\n\nChannel 0: Hi. Thank you so much for giving\n\nChannel 1: Hello?\n\nChannel 0: us a call. Nice to have you on the line. Yeah. One of our representative tried to give you a call. And may I have your date of birth, please?\n\nChannel 1: My date of birth is 07/04/1998.\n\nChannel 0: Thank you. Just give me one moment. Let me just check your account here and see the concern that you raised yesterday. Okay? Just bear with me.\n\nRosemary, thank you so much for staying the line. So, yeah, I do see on here that yesterday you... You're asking the invoice that you paid this month is amounting to $60.92, and the total amount drafted was $64. So I hope you can hear me better. And then\n\nChannel 1: Yeah.\n\nChannel 0: you use your bank account. So the difference of $3.08, it's a payer fee or applicable fees associated with processing the payment. However, to avoid this fee moving forward, you can use your card... Credit card, Visa or Mastercard, and that's for free of charge.\n\nChannel 1: Can I use my debit card?\n\nChannel 0: Yeah. We... What we can do is we will remove your bank account, and then we can set up your Mastercard or Visa card. That way, moving forward, the payer fee will not be added to the amount that you are paying. Okay?\n\nThis is the better way to avoid this fee associated with paying a bank account. Do you have your card handy so we can set this up for you?\n\nChannel 1: You will send or you'll send back to my account now?\n\nChannel 0: Which one? The $3.08? That's a valid charge because you use your bank account. It's already been settled. It's settled.\n\nIt's cleared out today. Your invoice has been paid. So what I'm suggesting is if you don't want to pay this amount moving forward, instead of you using\n\nChannel 1: You are\n\nChannel 0: your\n\nChannel 1: not\n\nChannel 0: bank\n\nChannel 1: going\n\nChannel 0: account\n\nChannel 1: to\n\nChannel 0: in paying a payment, you can use your card.\n\nChannel 1: You are not going to pay me back that amount now?\n\nChannel 0: No. That's a valid charge because you use your bank account. The the charge of\n\nChannel 1: Hi.\n\nChannel 0: $3.08\n\nChannel 1: Every\n\nChannel 0: doesn't go\n\nChannel 1: bank... Every everyone... Every card will not like that. Right? Hi, Carl.\n\nMy\n\nChannel 0: so you're\n\nChannel 1: my brother\n\nChannel 0: asking to\n\nChannel 1: used\n\nChannel 0: refund\n\nChannel 1: to do\n\nChannel 0: the $3.08. I cannot refund you the $3.08 8¢, but I can take note of you, and I'll deduct it to your next invoice. That's the best thing we can do. Because the $3.08 doesn't go to Airtel. It does go to the payment platform...\n\nPayment gateway, which is Worldpay, PayRx.\n\nChannel 1: I don't\n\nChannel 0: So I'll\n\nChannel 1: know.\n\nChannel 0: take note of the $3.08. I can credit\n\nChannel 1: Why\n\nChannel 0: this\n\nChannel 1: are you charging?\n\nChannel 0: to your next invoice\n\nChannel 1: Because my daughter\n\nChannel 0: November.\n\nChannel 1: won't charge like that. My daughter used to pay, like, from bank account. Bank account.\n\nChannel 0: I'm sorry. I didn't heard you. You have a noise background. What is that again?\n\nChannel 1: My brother-in-law charged before the... Like, the the bank... From the bank account. He\n\nChannel 0: That's\n\nChannel 1: is\n\nChannel 0: the\n\nChannel 1: charging\n\nChannel 0: reason why\n\nChannel 1: for.\n\nChannel 0: I'm explaining to you, you have an option. If you don't want to be charged for this amount moving forward, your option is to use your card or pay via BPAY. That's your option to avoid this $3.08 payer's fee. If you don't want to be\n\nChannel 1: No.\n\nChannel 0: charged again, that would\n\nChannel 1: No.\n\nChannel 0: be fine.\n\nChannel 1: You're not\n\nChannel 0: That\n\nChannel 1: going\n\nChannel 0: is\n\nChannel 1: to\n\nChannel 0: fine.\n\nChannel 1: give me back that one.\n\nChannel 0: The... Mary, please listen up. $3.08, I can refund you this. However, I can give this to you to your next invoice. For example, by November, your invoice is $50.\n\nI will credit this $3.08. It will be deducted to the total amount of your invoice.\n\nChannel 1: No.\n\nChannel 0: You\n\nChannel 1: The\n\nChannel 0: get it?\n\nChannel 1: black... Every plan is set. Right? The entire plan is set.\n\nChannel 0: The plan\n\nChannel 1: Like\n\nChannel 0: is?\n\nChannel 1: like, I'm going to pay this month... This October, and now my month is free. And next two months... And next three months is 59. That plan is set.\n\nOh,\n\nChannel 0: Your\n\nChannel 1: no.\n\nChannel 0: plan is $69.95, which is 25 Mbps. So as long as there is no price increase and you did not update or upgrade your plan, it will be fixed. $69.95.\n\nChannel 1: Like\n\nChannel 0: And\n\nChannel 1: like you send a mail, like, we discussed, like, one month to three and three months, like, 15,000.\n\nChannel 0: yeah. They they provided you an option, and you opted for one month free and three months discount. Right? That's\n\nChannel 1: Yeah.\n\nChannel 0: the one that you choose. So technically, the November is free and then your next invoice will be on December. So once you've got an invoice by December, I will credit the $3.08. So\n\nChannel 1: Yeah.\n\nChannel 0: would\n\nChannel 1: That's\n\nChannel 0: you like\n\nChannel 1: it.\n\nChannel 0: to remove\n\nChannel 1: Yeah.\n\nChannel 0: your bank account and then put your card? In that way, you won't be charged for that $3. K? One moment. I'll just...\n\nChannel 1: I'll put my card.\n\nChannel 0: Yeah. You you have the instruction, right, to put the card? You got it from\n\nChannel 1: Now\n\nChannel 0: the email\n\nChannel 1: I cannot\n\nChannel 0: to set\n\nChannel 1: put\n\nChannel 0: up?\n\nChannel 1: drive. Now I now I cannot put drive because I paid.\n\nChannel 0: No. You have an option to put... You you don't need to make any payment, but I will ask our members of the team to send you the instruction. But I'll remove your bank account now. Okay?\n\nOne moment. Or would you like me to help you to put your card now? Actually, it's already\n\nChannel 1: Yeah.\n\nChannel 0: been removed. One moment here. You never set up any automatic payment on your end. Is that right? You never did.\n\nChannel 1: Yeah.\n\nChannel 0: You just paid\n\nChannel 1: We didn't...\n\nChannel 0: using your bank account.\n\nChannel 1: Yeah. We didn't put\n\nChannel 0: Okay.\n\nChannel 1: like that.\n\nChannel 0: Okay. That's perfect. I just wanted to make sure in that way, payment will not be processed using your card, and you could avoid the fee. K. May I have the card number, please?\n\nRosemary. I'm putting your name. Boya\n\nChannel 1: Yeah.\n\nChannel 0: Petty.\n\nChannel 1: I think the card number or BSD number.\n\nChannel 0: No. Bank account is the BSB. So card number is different. It should be 16\n\nChannel 1: The\n\nChannel 0: digits\n\nChannel 1: card.\n\nChannel 0: if\n\nChannel 1: You\n\nChannel 0: you're...\n\nChannel 1: need the card number? 5\n\nChannel 0: Yeah.\n\nChannel 1: 217.\n\nChannel 0: Thank you. Mhmm.\n\nChannel 1: 2919\n\nChannel 0: Mhmm.\n\nChannel 1: 5836.\n\nChannel 0: Thank you. And then...\n\nChannel 1: 4526. Oh.\n\nChannel 0: Perfect. Let me confirm, Mary. 521729\n\nChannel 1: Yeah.\n\nChannel 0: 195\n\nChannel 1: Yeah.\n\nChannel 0: 83645\n\nChannel 1: Yep.\n\nChannel 0: 26.\n\nChannel 1: Yep. That's fine.\n\nChannel 0: Okay. And expiration date, please?\n\nChannel 1: It's 11/28.\n\nChannel 0: November 2028. Okay. And then CVV, please?\n\nChannel 1: 73.\n\nChannel 0: You cut up. 7\n\nChannel 1: Six eight.\n\nChannel 0: 68. Okay. Thank you. So you also receive a email confirmation regarding this setup or the direct debit agreement through your email address. So, again, just to wrap up this, your debit card has been set up as your payment method.\n\nYour next invoice will be on... No. November is free, your December. K? And then the $3.08 will be credited to your December invoice.\n\nChannel 1: Yeah. That's\n\nChannel 0: Okay? So... And, also, you will receive your official receipt to your email address for your payment for October.\n\nChannel 1: fine. Yeah. I didn't get that one. Yeah.\n\nChannel 0: Yeah. Shortly, you will get it. Okay? No worries. Okay.\n\nThank you so much, Mary. Do you have any further questions? Or if you need any assistance, just give us a call. We're open from Monday to Fridays, 9AM to 6PM, and then Saturdays, 7AM to 4PM, and we'll be more than happy to assist you. Alright?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Alright. Thank you so much. You do have a great day and... Safe. Mhmm.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"positive","sentiment_score":0.4244314432144165},{"text":"Thank you so much for calling Airtel accounts.","start":1.52,"end":3.84,"sentiment":"positive","sentiment_score":0.6990503519773483},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.6542251110076904}],"sentiment":"positive","sentiment_score":0.662812328338623,"channel":0,"num_words":15,"start":1.1999999,"end":5.14},{"sentences":[{"text":"Hi.","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.13016901910305023},{"text":"My name is Rosemary.","start":6.48,"end":7.54,"sentiment":"neutral","sentiment_score":0.13801264762878418},{"text":"You called me in a moment.","start":7.9199996,"end":10.179999,"sentiment":"neutral","sentiment_score":0.14142645026246706}],"sentiment":"neutral","sentiment_score":0.1391616646539081,"channel":1,"num_words":11,"start":6.16,"end":10.179999},{"sentences":[{"text":"Hi.","start":12.474999,"end":12.714999,"sentiment":"neutral","sentiment_score":0.22966322302818296},{"text":"Thank you so much for giving","start":12.714999,"end":13.914999,"sentiment":"positive","sentiment_score":0.5011904736359915}],"sentiment":"positive","sentiment_score":0.4624008664063045,"channel":0,"num_words":7,"start":12.474999,"end":13.914999},{"sentences":[{"text":"Hello?","start":13.675,"end":14.175,"sentiment":"positive","sentiment_score":0.3982378244400024}],"sentiment":"positive","sentiment_score":0.3982378244400024,"channel":1,"num_words":1,"start":13.675,"end":14.175},{"sentences":[{"text":"us a call.","start":13.914999,"end":14.8949995,"sentiment":"neutral","sentiment_score":0.30011821786562604},{"text":"Nice to have you on the line.","start":15.115,"end":16.474998,"sentiment":"positive","sentiment_score":0.7169046998023987},{"text":"Yeah.","start":16.474998,"end":16.955,"sentiment":"neutral","sentiment_score":0.16131532192230225},{"text":"One of our representative tried to give you a call.","start":16.955,"end":20.814999,"sentiment":"neutral","sentiment_score":0.11145388185977936},{"text":"And may I have your date of birth, please?","start":21.275,"end":24.095,"sentiment":"neutral","sentiment_score":0.03672048470212354}],"sentiment":"neutral","sentiment_score":0.25083420183509586,"channel":0,"num_words":30,"start":13.914999,"end":24.095},{"sentences":[{"text":"My date of birth is 07/04/1998.","start":26.075,"end":29.16,"sentiment":"neutral","sentiment_score":0.007030871386329333}],"sentiment":"neutral","sentiment_score":0.007030871386329333,"channel":1,"num_words":6,"start":26.075,"end":29.16},{"sentences":[{"text":"Thank you.","start":29.79,"end":30.35,"sentiment":"neutral","sentiment_score":0.32388685643672943},{"text":"Just give me one moment.","start":30.35,"end":31.470001,"sentiment":"neutral","sentiment_score":0.15567710101604462},{"text":"Let me just check your account here and see the concern that you raised yesterday.","start":31.470001,"end":36.91,"sentiment":"neutral","sentiment_score":-0.038396317263444266},{"text":"Okay?","start":36.91,"end":37.309998,"sentiment":"neutral","sentiment_score":-0.022010862827301025},{"text":"Just bear with me.","start":37.309998,"end":38.45,"sentiment":"neutral","sentiment_score":0.06618005596101284}],"sentiment":"neutral","sentiment_score":0.040478660000695124,"channel":0,"num_words":27,"start":29.79,"end":38.45},{"sentences":[{"text":"Rosemary, thank you so much for staying the line.","start":116.71,"end":119.51,"sentiment":"positive","sentiment_score":0.565998848941591},{"text":"So, yeah, I do see on here that yesterday you...","start":119.51,"end":122.47,"sentiment":"neutral","sentiment_score":0.0843419786542654},{"text":"You're asking the invoice that you paid this month is amounting to $60.92, and the total amount drafted was $64.","start":122.47,"end":132.55501,"sentiment":"neutral","sentiment_score":-0.16313689164817333},{"text":"So I hope you can hear me better.","start":133.49501,"end":136.475,"sentiment":"neutral","sentiment_score":-0.1765811238437891},{"text":"And then","start":136.85501,"end":137.595,"sentiment":"neutral","sentiment_score":-0.04294286761432886}],"sentiment":"neutral","sentiment_score":0.024002793226010944,"channel":0,"num_words":49,"start":116.71,"end":137.595},{"sentences":[{"text":"Yeah.","start":137.54,"end":138.04,"sentiment":"neutral","sentiment_score":-0.03284697234630585}],"sentiment":"neutral","sentiment_score":-0.03284697234630585,"channel":1,"num_words":1,"start":137.54,"end":138.04},{"sentences":[{"text":"you use your bank account.","start":138.05501,"end":139.675,"sentiment":"neutral","sentiment_score":-0.0233999352902174},{"text":"So the difference of $3.08, it's a payer fee or applicable fees associated with processing the payment.","start":140.375,"end":148.88,"sentiment":"neutral","sentiment_score":-0.08033422994263031},{"text":"However, to avoid this fee moving forward, you can use your card...","start":149.02,"end":155.355,"sentiment":"neutral","sentiment_score":-0.03791508823633194},{"text":"Credit card, Visa or Mastercard, and that's for free of charge.","start":155.355,"end":159.695,"sentiment":"neutral","sentiment_score":0.1012689657509327}],"sentiment":"neutral","sentiment_score":-0.018304533801145023,"channel":0,"num_words":45,"start":138.05501,"end":159.695},{"sentences":[{"text":"Can I use my debit card?","start":160.685,"end":162.465,"sentiment":"neutral","sentiment_score":0.015758483360211056}],"sentiment":"neutral","sentiment_score":0.015758483360211056,"channel":1,"num_words":6,"start":160.685,"end":162.465},{"sentences":[{"text":"Yeah.","start":163.115,"end":163.515,"sentiment":"neutral","sentiment_score":0.011397804133594036},{"text":"We...","start":163.515,"end":164.015,"sentiment":"neutral","sentiment_score":0.001206960529088974},{"text":"What we can do is we will remove your bank account, and then we can set up your Mastercard or Visa card.","start":164.715,"end":172.45999,"sentiment":"neutral","sentiment_score":0.04301060854711316},{"text":"That way, moving forward, the payer fee will not be added to the amount that you are paying.","start":172.84,"end":180.06,"sentiment":"neutral","sentiment_score":0.10586694421039687},{"text":"Okay?","start":180.28,"end":180.78,"sentiment":"neutral","sentiment_score":0.11057592928409576}],"sentiment":"neutral","sentiment_score":0.06918649018070726,"channel":0,"num_words":43,"start":163.115,"end":180.78},{"sentences":[{"text":"This is the better way to avoid this fee associated with paying a bank account.","start":181.715,"end":188.215,"sentiment":"neutral","sentiment_score":0.068708269794782},{"text":"Do you have your card handy so we can set this up for you?","start":189.075,"end":192.61499,"sentiment":"neutral","sentiment_score":0.13727157137223653}],"sentiment":"neutral","sentiment_score":0.10180779469424281,"channel":0,"num_words":29,"start":181.715,"end":192.61499},{"sentences":[{"text":"You will send or you'll send back to my account now?","start":193.14,"end":197.16,"sentiment":"neutral","sentiment_score":0.061073763126676735}],"sentiment":"neutral","sentiment_score":0.061073763126676735,"channel":1,"num_words":11,"start":193.14,"end":197.16},{"sentences":[{"text":"Which one?","start":198.07,"end":198.87,"sentiment":"neutral","sentiment_score":0.008191000670194626},{"text":"The $3.08?","start":198.87,"end":200.23,"sentiment":"neutral","sentiment_score":-0.003660924267023802},{"text":"That's a valid charge because you use your bank account.","start":200.23,"end":202.73,"sentiment":"neutral","sentiment_score":0.07852715104818345},{"text":"It's already been settled.","start":204.23,"end":205.83,"sentiment":"neutral","sentiment_score":0.11665496230125427},{"text":"It's settled.","start":205.83,"end":206.73,"sentiment":"neutral","sentiment_score":0.14262377843260765}],"sentiment":"neutral","sentiment_score":0.07730995346792043,"channel":0,"num_words":20,"start":198.07,"end":206.73},{"sentences":[{"text":"It's cleared out today.","start":206.79,"end":208.25,"sentiment":"neutral","sentiment_score":0.27063223719596863},{"text":"Your invoice has been paid.","start":208.77501,"end":210.395,"sentiment":"neutral","sentiment_score":0.15008662417531013},{"text":"So what I'm suggesting is if you don't want to pay this amount moving forward, instead of you using","start":211.01501,"end":217.57501,"sentiment":"neutral","sentiment_score":-0.08084341824838989}],"sentiment":"neutral","sentiment_score":0.01060489724789347,"channel":0,"num_words":28,"start":206.79,"end":217.57501},{"sentences":[{"text":"You are","start":217.375,"end":217.695,"sentiment":"neutral","sentiment_score":-0.08774587139487267}],"sentiment":"neutral","sentiment_score":-0.08774587139487267,"channel":1,"num_words":2,"start":217.375,"end":217.695},{"sentences":[{"text":"your","start":217.57501,"end":217.815,"sentiment":"neutral","sentiment_score":-0.08472557365894318}],"sentiment":"neutral","sentiment_score":-0.08472557365894318,"channel":0,"num_words":1,"start":217.57501,"end":217.815},{"sentences":[{"text":"not","start":217.695,"end":218.015,"sentiment":"neutral","sentiment_score":-0.15221664309501648}],"sentiment":"neutral","sentiment_score":-0.15221664309501648,"channel":1,"num_words":1,"start":217.695,"end":218.015},{"sentences":[{"text":"bank","start":217.815,"end":218.13501,"sentiment":"neutral","sentiment_score":-0.1818779706954956}],"sentiment":"neutral","sentiment_score":-0.1818779706954956,"channel":0,"num_words":1,"start":217.815,"end":218.13501},{"sentences":[{"text":"going","start":218.015,"end":218.335,"sentiment":"neutral","sentiment_score":-0.10106922686100006}],"sentiment":"neutral","sentiment_score":-0.10106922686100006,"channel":1,"num_words":1,"start":218.015,"end":218.335},{"sentences":[{"text":"account","start":218.13501,"end":218.615,"sentiment":"neutral","sentiment_score":-0.17604950070381165}],"sentiment":"neutral","sentiment_score":-0.17604950070381165,"channel":0,"num_words":1,"start":218.13501,"end":218.615},{"sentences":[{"text":"to","start":218.335,"end":218.82,"sentiment":"neutral","sentiment_score":-0.10363797843456268}],"sentiment":"neutral","sentiment_score":-0.10363797843456268,"channel":1,"num_words":1,"start":218.335,"end":218.82},{"sentences":[{"text":"in paying a payment, you can use your card.","start":218.615,"end":221.43501,"sentiment":"neutral","sentiment_score":-0.07318154722452164}],"sentiment":"neutral","sentiment_score":-0.07318154722452164,"channel":0,"num_words":9,"start":218.615,"end":221.43501},{"sentences":[{"text":"You are not going to pay me back that amount now?","start":222.5,"end":226.44,"sentiment":"neutral","sentiment_score":-0.2854864312843843}],"sentiment":"neutral","sentiment_score":-0.2854864312843843,"channel":1,"num_words":11,"start":222.5,"end":226.44},{"sentences":[{"text":"No.","start":227.11,"end":227.43001,"sentiment":"negative","sentiment_score":-0.4142902493476868},{"text":"That's a valid charge because you use your bank account.","start":227.43001,"end":230.17,"sentiment":"negative","sentiment_score":-0.3625143051147461},{"text":"The the charge of","start":230.39,"end":231.43001,"sentiment":"neutral","sentiment_score":-0.0850354302674532}],"sentiment":"neutral","sentiment_score":-0.2919716681043307,"channel":0,"num_words":15,"start":227.11,"end":231.43001},{"sentences":[{"text":"Hi.","start":231.405,"end":231.905,"sentiment":"neutral","sentiment_score":-0.09358220547437668}],"sentiment":"neutral","sentiment_score":-0.09358220547437668,"channel":1,"num_words":1,"start":231.405,"end":231.905},{"sentences":[{"text":"$3.08","start":231.43001,"end":233.05,"sentiment":"neutral","sentiment_score":-0.07516776770353317}],"sentiment":"neutral","sentiment_score":-0.07516776770353317,"channel":0,"num_words":1,"start":231.43001,"end":233.05},{"sentences":[{"text":"Every","start":233.325,"end":233.805,"sentiment":"neutral","sentiment_score":-0.12459102272987366}],"sentiment":"neutral","sentiment_score":-0.12459102272987366,"channel":1,"num_words":1,"start":233.325,"end":233.805},{"sentences":[{"text":"doesn't go","start":233.35,"end":234.25,"sentiment":"neutral","sentiment_score":-0.12695759162306786}],"sentiment":"neutral","sentiment_score":-0.12695759162306786,"channel":0,"num_words":2,"start":233.35,"end":234.25},{"sentences":[{"text":"bank...","start":233.805,"end":234.205,"sentiment":"neutral","sentiment_score":-0.14238981902599335},{"text":"Every everyone...","start":234.205,"end":236.145,"sentiment":"neutral","sentiment_score":-0.11606614664196968},{"text":"Every card will not like that.","start":236.685,"end":238.925,"sentiment":"negative","sentiment_score":-0.3456736331184705},{"text":"Right?","start":238.925,"end":239.425,"sentiment":"neutral","sentiment_score":-0.14965543150901794},{"text":"Hi, Carl.","start":239.805,"end":240.465,"sentiment":"neutral","sentiment_score":0.008783726952970028}],"sentiment":"neutral","sentiment_score":-0.21505432405198613,"channel":1,"num_words":12,"start":233.805,"end":240.465},{"sentences":[{"text":"My","start":240.605,"end":241.005,"sentiment":"neutral","sentiment_score":-0.016849227249622345}],"sentiment":"neutral","sentiment_score":-0.016849227249622345,"channel":1,"num_words":1,"start":240.605,"end":241.005},{"sentences":[{"text":"so you're","start":240.715,"end":241.195,"sentiment":"neutral","sentiment_score":-0.003990132361650467}],"sentiment":"neutral","sentiment_score":-0.003990132361650467,"channel":0,"num_words":2,"start":240.715,"end":241.195},{"sentences":[{"text":"my brother","start":241.005,"end":241.665,"sentiment":"neutral","sentiment_score":-0.03371422365307808}],"sentiment":"neutral","sentiment_score":-0.03371422365307808,"channel":1,"num_words":2,"start":241.005,"end":241.665},{"sentences":[{"text":"asking to","start":241.195,"end":241.835,"sentiment":"neutral","sentiment_score":-0.040332309901714325}],"sentiment":"neutral","sentiment_score":-0.040332309901714325,"channel":0,"num_words":2,"start":241.195,"end":241.835},{"sentences":[{"text":"used","start":241.725,"end":242.045,"sentiment":"neutral","sentiment_score":-0.09704585373401642}],"sentiment":"neutral","sentiment_score":-0.09704585373401642,"channel":1,"num_words":1,"start":241.725,"end":242.045},{"sentences":[{"text":"refund","start":241.835,"end":242.235,"sentiment":"neutral","sentiment_score":-0.08034779876470566}],"sentiment":"neutral","sentiment_score":-0.08034779876470566,"channel":0,"num_words":1,"start":241.835,"end":242.235},{"sentences":[{"text":"to do","start":242.045,"end":242.625,"sentiment":"neutral","sentiment_score":-0.08691171556711197}],"sentiment":"neutral","sentiment_score":-0.08691171556711197,"channel":1,"num_words":2,"start":242.045,"end":242.625},{"sentences":[{"text":"the $3.08.","start":242.235,"end":243.595,"sentiment":"neutral","sentiment_score":-0.06653279811143875},{"text":"I cannot refund you the $3.08 8¢, but I can take note of you, and I'll deduct it to your next invoice.","start":243.595,"end":249.855,"sentiment":"neutral","sentiment_score":-0.07105126356085141},{"text":"That's the best thing we can do.","start":250.1,"end":251.54001,"sentiment":"positive","sentiment_score":0.4409428175006594},{"text":"Because the $3.08 doesn't go to Airtel.","start":251.54001,"end":254.5,"sentiment":"neutral","sentiment_score":0.01647767105272838},{"text":"It does go to the payment platform...","start":254.5,"end":256.52002,"sentiment":"neutral","sentiment_score":0.0455536533679281}],"sentiment":"neutral","sentiment_score":0.04308356505564668,"channel":0,"num_words":45,"start":242.235,"end":256.52002},{"sentences":[{"text":"Payment gateway, which is Worldpay, PayRx.","start":257.06,"end":259.80002,"sentiment":"neutral","sentiment_score":0.05150409353276094}],"sentiment":"neutral","sentiment_score":0.05150409353276094,"channel":0,"num_words":6,"start":257.06,"end":259.80002},{"sentences":[{"text":"I don't","start":263.025,"end":263.50497,"sentiment":"neutral","sentiment_score":-0.12710106372833252}],"sentiment":"neutral","sentiment_score":-0.12710106372833252,"channel":1,"num_words":2,"start":263.025,"end":263.50497},{"sentences":[{"text":"So I'll","start":263.28497,"end":263.60498,"sentiment":"neutral","sentiment_score":-0.11869130656123161}],"sentiment":"neutral","sentiment_score":-0.11869130656123161,"channel":0,"num_words":2,"start":263.28497,"end":263.60498},{"sentences":[{"text":"know.","start":263.50497,"end":264.00497,"sentiment":"neutral","sentiment_score":-0.10802502930164336}],"sentiment":"neutral","sentiment_score":-0.10802502930164336,"channel":1,"num_words":1,"start":263.50497,"end":264.00497},{"sentences":[{"text":"take note of the $3.08.","start":263.60498,"end":265.865,"sentiment":"neutral","sentiment_score":-0.09058050513267517},{"text":"I can credit","start":265.925,"end":266.805,"sentiment":"neutral","sentiment_score":-0.03705001932879289}],"sentiment":"neutral","sentiment_score":-0.07050657295621932,"channel":0,"num_words":8,"start":263.60498,"end":266.805},{"sentences":[{"text":"Why","start":266.705,"end":267.10498,"sentiment":"neutral","sentiment_score":-0.1086306944489479}],"sentiment":"neutral","sentiment_score":-0.1086306944489479,"channel":1,"num_words":1,"start":266.705,"end":267.10498},{"sentences":[{"text":"this","start":266.805,"end":267.305,"sentiment":"neutral","sentiment_score":-0.12934963405132294}],"sentiment":"neutral","sentiment_score":-0.12934963405132294,"channel":0,"num_words":1,"start":266.805,"end":267.305},{"sentences":[{"text":"are you charging?","start":267.10498,"end":267.84497,"sentiment":"neutral","sentiment_score":-0.10399281481901805}],"sentiment":"neutral","sentiment_score":-0.10399281481901805,"channel":1,"num_words":3,"start":267.10498,"end":267.84497},{"sentences":[{"text":"to your next invoice","start":267.365,"end":268.82498,"sentiment":"neutral","sentiment_score":-0.07661017123609781}],"sentiment":"neutral","sentiment_score":-0.07661017123609781,"channel":0,"num_words":4,"start":267.365,"end":268.82498},{"sentences":[{"text":"Because my daughter","start":268.38498,"end":269.745,"sentiment":"neutral","sentiment_score":-0.16427336633205414}],"sentiment":"neutral","sentiment_score":-0.16427336633205414,"channel":1,"num_words":3,"start":268.38498,"end":269.745},{"sentences":[{"text":"November.","start":269.44498,"end":269.94498,"sentiment":"neutral","sentiment_score":-0.21910105645656583}],"sentiment":"neutral","sentiment_score":-0.21910105645656583,"channel":0,"num_words":1,"start":269.44498,"end":269.94498},{"sentences":[{"text":"won't charge like that.","start":269.745,"end":271.525,"sentiment":"neutral","sentiment_score":-0.18671303614974022},{"text":"My daughter used to pay, like, from bank account.","start":271.905,"end":275.43002,"sentiment":"neutral","sentiment_score":-0.07731954215301408},{"text":"Bank account.","start":275.43002,"end":276.25,"sentiment":"neutral","sentiment_score":-0.08232022821903229}],"sentiment":"neutral","sentiment_score":-0.1071578986942768,"channel":1,"num_words":15,"start":269.745,"end":276.25},{"sentences":[{"text":"I'm sorry.","start":280.06,"end":280.53998,"sentiment":"neutral","sentiment_score":-0.16832275688648224},{"text":"I didn't heard you.","start":280.53998,"end":281.84,"sentiment":"neutral","sentiment_score":-0.20985480025410652},{"text":"You have a noise background.","start":281.9,"end":283.25998,"sentiment":"neutral","sentiment_score":-0.27590935230255126},{"text":"What is that again?","start":283.25998,"end":284.32,"sentiment":"neutral","sentiment_score":-0.15426072478294373}],"sentiment":"neutral","sentiment_score":-0.2115102916955948,"channel":0,"num_words":15,"start":280.06,"end":284.32},{"sentences":[{"text":"My brother-in-law charged before the...","start":285.875,"end":288.275,"sentiment":"neutral","sentiment_score":-0.09431755989789962},{"text":"Like, the the bank...","start":288.275,"end":289.555,"sentiment":"neutral","sentiment_score":-0.06351741775870323},{"text":"From the bank account.","start":289.555,"end":290.85498,"sentiment":"neutral","sentiment_score":-0.07289868406951427},{"text":"He","start":291.315,"end":291.79498,"sentiment":"neutral","sentiment_score":-0.10347025096416472}],"sentiment":"neutral","sentiment_score":-0.08005160412618093,"channel":1,"num_words":14,"start":285.875,"end":291.79498},{"sentences":[{"text":"That's","start":291.58,"end":291.9,"sentiment":"neutral","sentiment_score":-0.10125579684972764}],"sentiment":"neutral","sentiment_score":-0.10125579684972764,"channel":0,"num_words":1,"start":291.58,"end":291.9},{"sentences":[{"text":"is","start":291.79498,"end":292.115,"sentiment":"neutral","sentiment_score":-0.1099596992135048}],"sentiment":"neutral","sentiment_score":-0.1099596992135048,"channel":1,"num_words":1,"start":291.79498,"end":292.115},{"sentences":[{"text":"the","start":291.9,"end":292.13998,"sentiment":"neutral","sentiment_score":-0.13963374495506287}],"sentiment":"neutral","sentiment_score":-0.13963374495506287,"channel":0,"num_words":1,"start":291.9,"end":292.13998},{"sentences":[{"text":"charging","start":292.115,"end":292.615,"sentiment":"neutral","sentiment_score":-0.09763741493225098}],"sentiment":"neutral","sentiment_score":-0.09763741493225098,"channel":1,"num_words":1,"start":292.115,"end":292.615},{"sentences":[{"text":"reason why","start":292.13998,"end":293.12,"sentiment":"neutral","sentiment_score":-0.07824733853340149}],"sentiment":"neutral","sentiment_score":-0.07824733853340149,"channel":0,"num_words":2,"start":292.13998,"end":293.12},{"sentences":[{"text":"for.","start":292.675,"end":293.175,"sentiment":"neutral","sentiment_score":-0.05345809459686279}],"sentiment":"neutral","sentiment_score":-0.05345809459686279,"channel":1,"num_words":1,"start":292.675,"end":293.175},{"sentences":[{"text":"I'm explaining to you, you have an option.","start":293.755,"end":296.335,"sentiment":"neutral","sentiment_score":0.014919541776180267},{"text":"If you don't want to be charged for this amount moving forward, your option is to use your card or pay via BPAY.","start":296.715,"end":305.695,"sentiment":"neutral","sentiment_score":-0.017394579299118206},{"text":"That's your option to avoid this $3.08 payer's fee.","start":308.61002,"end":312.95,"sentiment":"neutral","sentiment_score":-0.06427984767489964},{"text":"If you don't want to be","start":313.65,"end":314.69,"sentiment":"neutral","sentiment_score":-0.1329843724767367}],"sentiment":"neutral","sentiment_score":-0.036024866382712906,"channel":0,"num_words":46,"start":293.755,"end":314.69},{"sentences":[{"text":"No.","start":314.485,"end":314.985,"sentiment":"neutral","sentiment_score":-0.29091328382492065}],"sentiment":"neutral","sentiment_score":-0.29091328382492065,"channel":1,"num_words":1,"start":314.485,"end":314.985},{"sentences":[{"text":"charged again, that would","start":314.69,"end":316.05,"sentiment":"neutral","sentiment_score":-0.32862525433301926}],"sentiment":"neutral","sentiment_score":-0.32862525433301926,"channel":0,"num_words":4,"start":314.69,"end":316.05},{"sentences":[{"text":"No.","start":316.005,"end":316.405,"sentiment":"neutral","sentiment_score":-0.31844907999038696}],"sentiment":"neutral","sentiment_score":-0.31844907999038696,"channel":1,"num_words":1,"start":316.005,"end":316.405},{"sentences":[{"text":"be fine.","start":316.05,"end":316.87,"sentiment":"neutral","sentiment_score":-0.26350345462560654}],"sentiment":"neutral","sentiment_score":-0.26350345462560654,"channel":0,"num_words":2,"start":316.05,"end":316.87},{"sentences":[{"text":"You're not","start":316.405,"end":317.125,"sentiment":"neutral","sentiment_score":-0.3148789256811142}],"sentiment":"neutral","sentiment_score":-0.3148789256811142,"channel":1,"num_words":2,"start":316.405,"end":317.125},{"sentences":[{"text":"That","start":317.01,"end":317.25,"sentiment":"negative","sentiment_score":-0.3465155363082886}],"sentiment":"negative","sentiment_score":-0.3465155363082886,"channel":0,"num_words":1,"start":317.01,"end":317.25},{"sentences":[{"text":"going","start":317.125,"end":317.365,"sentiment":"negative","sentiment_score":-0.39343178272247314}],"sentiment":"negative","sentiment_score":-0.39343178272247314,"channel":1,"num_words":1,"start":317.125,"end":317.365},{"sentences":[{"text":"is","start":317.25,"end":317.65,"sentiment":"negative","sentiment_score":-0.40527620911598206}],"sentiment":"negative","sentiment_score":-0.40527620911598206,"channel":0,"num_words":1,"start":317.25,"end":317.65},{"sentences":[{"text":"to","start":317.365,"end":317.765,"sentiment":"neutral","sentiment_score":-0.2494203746318817}],"sentiment":"neutral","sentiment_score":-0.2494203746318817,"channel":1,"num_words":1,"start":317.365,"end":317.765},{"sentences":[{"text":"fine.","start":317.65,"end":318.15,"sentiment":"negative","sentiment_score":-0.4012968838214874}],"sentiment":"negative","sentiment_score":-0.4012968838214874,"channel":0,"num_words":1,"start":317.65,"end":318.15},{"sentences":[{"text":"give me back that one.","start":317.765,"end":319.225,"sentiment":"neutral","sentiment_score":-0.2677014201879501}],"sentiment":"neutral","sentiment_score":-0.2677014201879501,"channel":1,"num_words":5,"start":317.765,"end":319.225},{"sentences":[{"text":"The...","start":320.495,"end":320.995,"sentiment":"neutral","sentiment_score":-0.0928986519575119},{"text":"Mary, please listen up.","start":321.215,"end":323.475,"sentiment":"neutral","sentiment_score":-0.10786502528935671},{"text":"$3.08, I can refund you this.","start":323.695,"end":328.115,"sentiment":"neutral","sentiment_score":-0.027008002623915672},{"text":"However, I can give this to you to your next invoice.","start":328.335,"end":332.67502,"sentiment":"neutral","sentiment_score":-0.01033466241576455},{"text":"For example, by November, your invoice is $50.","start":333.18,"end":337.92,"sentiment":"neutral","sentiment_score":0.060298672411590815}],"sentiment":"neutral","sentiment_score":-0.010589955871303876,"channel":0,"num_words":30,"start":320.495,"end":337.92},{"sentences":[{"text":"I will credit this $3.08.","start":338.38,"end":341.28,"sentiment":"neutral","sentiment_score":0.1810004234313965},{"text":"It will be deducted to the total amount of your invoice.","start":341.98,"end":345.36002,"sentiment":"neutral","sentiment_score":0.10944436084140431}],"sentiment":"neutral","sentiment_score":0.13180563040077686,"channel":0,"num_words":16,"start":338.38,"end":345.36002},{"sentences":[{"text":"No.","start":347.45502,"end":347.695,"sentiment":"neutral","sentiment_score":-0.14472228288650513}],"sentiment":"neutral","sentiment_score":-0.14472228288650513,"channel":1,"num_words":1,"start":347.45502,"end":347.695},{"sentences":[{"text":"You","start":347.475,"end":347.715,"sentiment":"neutral","sentiment_score":-0.11678387224674223}],"sentiment":"neutral","sentiment_score":-0.11678387224674223,"channel":0,"num_words":1,"start":347.475,"end":347.715},{"sentences":[{"text":"The","start":347.695,"end":347.935,"sentiment":"neutral","sentiment_score":-0.0838133841753006}],"sentiment":"neutral","sentiment_score":-0.0838133841753006,"channel":1,"num_words":1,"start":347.695,"end":347.935},{"sentences":[{"text":"get it?","start":347.715,"end":348.375,"sentiment":"neutral","sentiment_score":-0.07608882710337639}],"sentiment":"neutral","sentiment_score":-0.07608882710337639,"channel":0,"num_words":2,"start":347.715,"end":348.375},{"sentences":[{"text":"black...","start":347.935,"end":348.435,"sentiment":"neutral","sentiment_score":-0.03451548144221306},{"text":"Every plan is set.","start":348.73502,"end":350.355,"sentiment":"neutral","sentiment_score":0.06896952353417873},{"text":"Right?","start":350.415,"end":350.915,"sentiment":"neutral","sentiment_score":0.08683218061923981},{"text":"The entire plan is set.","start":351.135,"end":352.915,"sentiment":"neutral","sentiment_score":0.15329531729221343}],"sentiment":"neutral","sentiment_score":0.09951557997952808,"channel":1,"num_words":11,"start":347.935,"end":352.915},{"sentences":[{"text":"The plan","start":354.275,"end":354.91498,"sentiment":"neutral","sentiment_score":0.03278402704745531}],"sentiment":"neutral","sentiment_score":0.03278402704745531,"channel":0,"num_words":2,"start":354.275,"end":354.91498},{"sentences":[{"text":"Like","start":354.6,"end":355.1,"sentiment":"neutral","sentiment_score":0.02366471476852894}],"sentiment":"neutral","sentiment_score":0.02366471476852894,"channel":1,"num_words":1,"start":354.6,"end":355.1},{"sentences":[{"text":"is?","start":354.91498,"end":355.41498,"sentiment":"neutral","sentiment_score":0.024137167260050777}],"sentiment":"neutral","sentiment_score":0.024137167260050777,"channel":0,"num_words":1,"start":354.91498,"end":355.41498},{"sentences":[{"text":"like, I'm going to pay this month...","start":357.0,"end":359.56,"sentiment":"neutral","sentiment_score":0.007343877639089312},{"text":"This October, and now my month is free.","start":359.56,"end":363.58,"sentiment":"neutral","sentiment_score":0.11625178996473551},{"text":"And next two months...","start":363.8,"end":364.91998,"sentiment":"neutral","sentiment_score":0.05476794298738241},{"text":"And next three months is 59.","start":364.91998,"end":367.625,"sentiment":"neutral","sentiment_score":0.05568450316786766},{"text":"That plan is set.","start":368.245,"end":370.26498,"sentiment":"neutral","sentiment_score":0.14574725925922394}],"sentiment":"neutral","sentiment_score":0.0730203203856945,"channel":1,"num_words":29,"start":357.0,"end":370.26498},{"sentences":[{"text":"Oh,","start":371.845,"end":372.16498,"sentiment":"neutral","sentiment_score":0.12241947650909424}],"sentiment":"neutral","sentiment_score":0.12241947650909424,"channel":1,"num_words":1,"start":371.845,"end":372.16498},{"sentences":[{"text":"Your","start":371.99,"end":372.39,"sentiment":"neutral","sentiment_score":0.06629356741905212}],"sentiment":"neutral","sentiment_score":0.06629356741905212,"channel":0,"num_words":1,"start":371.99,"end":372.39},{"sentences":[{"text":"no.","start":372.16498,"end":372.66498,"sentiment":"neutral","sentiment_score":0.1028582602739334}],"sentiment":"neutral","sentiment_score":0.1028582602739334,"channel":1,"num_words":1,"start":372.16498,"end":372.66498},{"sentences":[{"text":"plan is $69.95, which is 25 Mbps.","start":372.39,"end":377.345,"sentiment":"neutral","sentiment_score":0.14334687377725328},{"text":"So as long as there is no price increase and you did not update or upgrade your plan, it will be fixed.","start":378.285,"end":385.48502,"sentiment":"neutral","sentiment_score":0.03530707904560999},{"text":"$69.95.","start":385.48502,"end":387.64502,"sentiment":"neutral","sentiment_score":0.07260305434465408}],"sentiment":"neutral","sentiment_score":0.06175956365962823,"channel":0,"num_words":30,"start":372.39,"end":387.64502},{"sentences":[{"text":"Like","start":387.06003,"end":387.56003,"sentiment":"neutral","sentiment_score":0.06739696115255356}],"sentiment":"neutral","sentiment_score":0.06739696115255356,"channel":1,"num_words":1,"start":387.06003,"end":387.56003},{"sentences":[{"text":"And","start":387.64502,"end":388.05,"sentiment":"neutral","sentiment_score":0.10575033724308014}],"sentiment":"neutral","sentiment_score":0.10575033724308014,"channel":0,"num_words":1,"start":387.64502,"end":388.05},{"sentences":[{"text":"like you send a mail, like, we discussed, like, one month to three and three months, like, 15,000.","start":388.1,"end":397.395,"sentiment":"neutral","sentiment_score":0.09608880513244206}],"sentiment":"neutral","sentiment_score":0.09608880513244206,"channel":1,"num_words":18,"start":388.1,"end":397.395},{"sentences":[{"text":"yeah.","start":400.05,"end":400.37,"sentiment":"neutral","sentiment_score":0.1883409768342972},{"text":"They they provided you an option, and you opted for one month free and three months discount.","start":400.37,"end":407.195,"sentiment":"neutral","sentiment_score":0.279831242035417},{"text":"Right?","start":407.195,"end":407.695,"sentiment":"neutral","sentiment_score":0.21116530895233152},{"text":"That's","start":408.23502,"end":408.475,"sentiment":"neutral","sentiment_score":0.2722230553627014}],"sentiment":"neutral","sentiment_score":0.27144302278757093,"channel":0,"num_words":20,"start":400.05,"end":408.475},{"sentences":[{"text":"Yeah.","start":408.37,"end":408.87,"sentiment":"neutral","sentiment_score":0.3171933591365814}],"sentiment":"neutral","sentiment_score":0.3171933591365814,"channel":1,"num_words":1,"start":408.37,"end":408.87},{"sentences":[{"text":"the one that you choose.","start":408.475,"end":409.915,"sentiment":"neutral","sentiment_score":0.31338505148887635},{"text":"So technically, the November is free and then your next invoice will be on December.","start":409.915,"end":416.255,"sentiment":"neutral","sentiment_score":0.300541224082311},{"text":"So once you've got an invoice by December, I will credit the $3.08.","start":416.95,"end":422.41,"sentiment":"neutral","sentiment_score":0.29903985216067386},{"text":"So","start":423.19,"end":423.51,"sentiment":"neutral","sentiment_score":0.2031007707118988}],"sentiment":"neutral","sentiment_score":0.29899007257293253,"channel":0,"num_words":34,"start":408.475,"end":423.51},{"sentences":[{"text":"Yeah.","start":423.265,"end":423.665,"sentiment":"neutral","sentiment_score":0.17575621604919434}],"sentiment":"neutral","sentiment_score":0.17575621604919434,"channel":1,"num_words":1,"start":423.265,"end":423.665},{"sentences":[{"text":"would","start":423.51,"end":423.67,"sentiment":"neutral","sentiment_score":0.12639355659484863}],"sentiment":"neutral","sentiment_score":0.12639355659484863,"channel":0,"num_words":1,"start":423.51,"end":423.67},{"sentences":[{"text":"That's","start":423.665,"end":424.06503,"sentiment":"neutral","sentiment_score":0.2245621681213379}],"sentiment":"neutral","sentiment_score":0.2245621681213379,"channel":1,"num_words":1,"start":423.665,"end":424.06503},{"sentences":[{"text":"you like","start":423.67,"end":424.07,"sentiment":"neutral","sentiment_score":0.21298798173666}],"sentiment":"neutral","sentiment_score":0.21298798173666,"channel":0,"num_words":2,"start":423.67,"end":424.07},{"sentences":[{"text":"it.","start":424.06503,"end":424.46503,"sentiment":"neutral","sentiment_score":0.1618507206439972}],"sentiment":"neutral","sentiment_score":0.1618507206439972,"channel":1,"num_words":1,"start":424.06503,"end":424.46503},{"sentences":[{"text":"to remove","start":424.07,"end":424.63,"sentiment":"neutral","sentiment_score":0.009161559864878654}],"sentiment":"neutral","sentiment_score":0.009161559864878654,"channel":0,"num_words":2,"start":424.07,"end":424.63},{"sentences":[{"text":"Yeah.","start":424.46503,"end":424.96503,"sentiment":"neutral","sentiment_score":0.023257585242390633}],"sentiment":"neutral","sentiment_score":0.023257585242390633,"channel":1,"num_words":1,"start":424.46503,"end":424.96503},{"sentences":[{"text":"your bank account and then put your card?","start":424.63,"end":426.95,"sentiment":"neutral","sentiment_score":0.03476974321529269},{"text":"In that way, you won't be charged for that $3.","start":426.95,"end":430.81,"sentiment":"neutral","sentiment_score":0.09103631712496281},{"text":"K?","start":431.525,"end":431.925,"sentiment":"neutral","sentiment_score":0.02154841274023056},{"text":"One moment.","start":431.925,"end":432.645,"sentiment":"neutral","sentiment_score":0.022815202362835407},{"text":"I'll just...","start":432.645,"end":433.38498,"sentiment":"neutral","sentiment_score":0.007378975860774518}],"sentiment":"neutral","sentiment_score":0.05523729939823565,"channel":0,"num_words":23,"start":424.63,"end":433.38498},{"sentences":[{"text":"I'll put my card.","start":432.945,"end":434.24503,"sentiment":"neutral","sentiment_score":0.01057321298867464}],"sentiment":"neutral","sentiment_score":0.01057321298867464,"channel":1,"num_words":4,"start":432.945,"end":434.24503},{"sentences":[{"text":"Yeah.","start":434.805,"end":435.125,"sentiment":"neutral","sentiment_score":0.015766873955726624},{"text":"You you have the instruction, right, to put the card?","start":435.125,"end":439.06497,"sentiment":"neutral","sentiment_score":0.0009667293168604373},{"text":"You got it from","start":439.76498,"end":440.56497,"sentiment":"neutral","sentiment_score":-0.030344612896442413}],"sentiment":"neutral","sentiment_score":-0.006396285630762577,"channel":0,"num_words":15,"start":434.805,"end":440.56497},{"sentences":[{"text":"Now","start":440.41998,"end":440.74,"sentiment":"neutral","sentiment_score":-0.06246229633688927}],"sentiment":"neutral","sentiment_score":-0.06246229633688927,"channel":1,"num_words":1,"start":440.41998,"end":440.74},{"sentences":[{"text":"the email","start":440.56497,"end":441.22498,"sentiment":"neutral","sentiment_score":-0.1561274453997612}],"sentiment":"neutral","sentiment_score":-0.1561274453997612,"channel":0,"num_words":2,"start":440.56497,"end":441.22498},{"sentences":[{"text":"I cannot","start":440.74,"end":441.4,"sentiment":"neutral","sentiment_score":-0.15551983565092087}],"sentiment":"neutral","sentiment_score":-0.15551983565092087,"channel":1,"num_words":2,"start":440.74,"end":441.4},{"sentences":[{"text":"to set","start":441.28497,"end":441.76498,"sentiment":"neutral","sentiment_score":-0.12683648616075516}],"sentiment":"neutral","sentiment_score":-0.12683648616075516,"channel":0,"num_words":2,"start":441.28497,"end":441.76498},{"sentences":[{"text":"put","start":441.46,"end":441.78,"sentiment":"neutral","sentiment_score":-0.11036016047000884}],"sentiment":"neutral","sentiment_score":-0.11036016047000884,"channel":1,"num_words":1,"start":441.46,"end":441.78},{"sentences":[{"text":"up?","start":441.76498,"end":442.26498,"sentiment":"neutral","sentiment_score":-0.11933812499046326}],"sentiment":"neutral","sentiment_score":-0.11933812499046326,"channel":0,"num_words":1,"start":441.76498,"end":442.26498},{"sentences":[{"text":"drive.","start":441.78,"end":442.1,"sentiment":"neutral","sentiment_score":-0.1240045130252838},{"text":"Now I now I cannot put drive because I paid.","start":442.1,"end":446.19998,"sentiment":"neutral","sentiment_score":-0.145980154722929}],"sentiment":"neutral","sentiment_score":-0.14398236911405216,"channel":1,"num_words":11,"start":441.78,"end":446.19998},{"sentences":[{"text":"No.","start":448.93,"end":449.09,"sentiment":"neutral","sentiment_score":-0.06086660176515579},{"text":"You have an option to put...","start":449.09,"end":450.53,"sentiment":"neutral","sentiment_score":-0.03149982883284489},{"text":"You you don't need to make any payment, but I will ask our members of the team to send you the instruction.","start":450.53,"end":458.87,"sentiment":"neutral","sentiment_score":-0.04504896310920065},{"text":"But I'll remove your bank account now.","start":459.395,"end":461.555,"sentiment":"neutral","sentiment_score":-0.06063136511615345},{"text":"Okay?","start":461.555,"end":462.055,"sentiment":"neutral","sentiment_score":-0.002321552485227585}],"sentiment":"neutral","sentiment_score":-0.04507253706656598,"channel":0,"num_words":37,"start":448.93,"end":462.055},{"sentences":[{"text":"One moment.","start":462.195,"end":462.935,"sentiment":"neutral","sentiment_score":0.0014361860230565071},{"text":"Or would you like me to help you to put your card now?","start":465.475,"end":468.295,"sentiment":"neutral","sentiment_score":0.00655697056880364},{"text":"Actually, it's already","start":468.755,"end":469.715,"sentiment":"neutral","sentiment_score":-0.11418984830379486}],"sentiment":"neutral","sentiment_score":-0.01413647530393468,"channel":0,"num_words":18,"start":462.195,"end":469.715},{"sentences":[{"text":"Yeah.","start":469.41998,"end":469.91998,"sentiment":"neutral","sentiment_score":-0.12211909145116806}],"sentiment":"neutral","sentiment_score":-0.12211909145116806,"channel":1,"num_words":1,"start":469.41998,"end":469.91998},{"sentences":[{"text":"been removed.","start":469.715,"end":470.535,"sentiment":"neutral","sentiment_score":-0.1626935824751854},{"text":"One moment here.","start":471.155,"end":472.375,"sentiment":"neutral","sentiment_score":-0.15241886675357819},{"text":"You never set up any automatic payment on your end.","start":474.07,"end":477.67,"sentiment":"neutral","sentiment_score":-0.31955302953720094},{"text":"Is that right?","start":477.67,"end":478.57,"sentiment":"neutral","sentiment_score":-0.19251111149787903},{"text":"You never did.","start":478.79,"end":479.83002,"sentiment":"negative","sentiment_score":-0.3907468815644582}],"sentiment":"neutral","sentiment_score":-0.2727594304652441,"channel":0,"num_words":21,"start":469.715,"end":479.83002},{"sentences":[{"text":"Yeah.","start":479.535,"end":480.035,"sentiment":"neutral","sentiment_score":-0.0703107938170433}],"sentiment":"neutral","sentiment_score":-0.0703107938170433,"channel":1,"num_words":1,"start":479.535,"end":480.035},{"sentences":[{"text":"You just paid","start":479.83002,"end":480.71,"sentiment":"neutral","sentiment_score":-0.05359577635924021}],"sentiment":"neutral","sentiment_score":-0.05359577635924021,"channel":0,"num_words":3,"start":479.83002,"end":480.71},{"sentences":[{"text":"We didn't...","start":480.41498,"end":481.155,"sentiment":"neutral","sentiment_score":-0.15605808794498444}],"sentiment":"neutral","sentiment_score":-0.15605808794498444,"channel":1,"num_words":2,"start":480.41498,"end":481.155},{"sentences":[{"text":"using your bank account.","start":480.71,"end":481.93,"sentiment":"neutral","sentiment_score":-0.21675539389252663}],"sentiment":"neutral","sentiment_score":-0.21675539389252663,"channel":0,"num_words":4,"start":480.71,"end":481.93},{"sentences":[{"text":"Yeah.","start":482.97498,"end":483.29498,"sentiment":"neutral","sentiment_score":-0.1349058598279953},{"text":"We didn't put","start":483.29498,"end":484.175,"sentiment":"neutral","sentiment_score":-0.12316861748695374}],"sentiment":"neutral","sentiment_score":-0.12610292807221413,"channel":1,"num_words":4,"start":482.97498,"end":484.175},{"sentences":[{"text":"Okay.","start":484.07,"end":484.57,"sentiment":"neutral","sentiment_score":-0.1005105972290039}],"sentiment":"neutral","sentiment_score":-0.1005105972290039,"channel":0,"num_words":1,"start":484.07,"end":484.57},{"sentences":[{"text":"like that.","start":484.175,"end":484.995,"sentiment":"neutral","sentiment_score":-0.10486521571874619}],"sentiment":"neutral","sentiment_score":-0.10486521571874619,"channel":1,"num_words":2,"start":484.175,"end":484.995},{"sentences":[{"text":"Okay.","start":485.19,"end":485.59,"sentiment":"neutral","sentiment_score":0.2837918996810913},{"text":"That's perfect.","start":485.59,"end":486.41,"sentiment":"positive","sentiment_score":0.6973353624343872},{"text":"I just wanted to make sure in that way, payment will not be processed using your card, and you could avoid the fee.","start":486.47,"end":497.965,"sentiment":"positive","sentiment_score":0.36153800850329193},{"text":"K.","start":499.545,"end":500.045,"sentiment":"neutral","sentiment_score":0.03700174763798714},{"text":"May I have the card number, please?","start":500.42502,"end":502.445,"sentiment":"neutral","sentiment_score":0.032745846414140294}],"sentiment":"neutral","sentiment_score":0.3017664556665456,"channel":0,"num_words":34,"start":485.19,"end":502.445},{"sentences":[{"text":"Rosemary.","start":505.87,"end":506.37,"sentiment":"neutral","sentiment_score":0.025306839495897293},{"text":"I'm putting your name.","start":507.62997,"end":509.09,"sentiment":"neutral","sentiment_score":0.020084865856915712},{"text":"Boya","start":509.47,"end":509.97,"sentiment":"neutral","sentiment_score":0.014115162193775175}],"sentiment":"neutral","sentiment_score":0.019960244186222553,"channel":0,"num_words":6,"start":505.87,"end":509.97},{"sentences":[{"text":"Yeah.","start":509.815,"end":510.295,"sentiment":"neutral","sentiment_score":0.015494823455810549}],"sentiment":"neutral","sentiment_score":0.015494823455810549,"channel":1,"num_words":1,"start":509.815,"end":510.295},{"sentences":[{"text":"Petty.","start":510.27,"end":510.77,"sentiment":"neutral","sentiment_score":0.005999188870191574}],"sentiment":"neutral","sentiment_score":0.005999188870191574,"channel":0,"num_words":1,"start":510.27,"end":510.77},{"sentences":[{"text":"I think the card number or BSD number.","start":510.295,"end":513.115,"sentiment":"neutral","sentiment_score":-0.005790420342236757}],"sentiment":"neutral","sentiment_score":-0.005790420342236757,"channel":1,"num_words":8,"start":510.295,"end":513.115},{"sentences":[{"text":"No.","start":515.39,"end":515.89,"sentiment":"neutral","sentiment_score":-0.06285682320594788},{"text":"Bank account is the BSB.","start":517.225,"end":518.845,"sentiment":"neutral","sentiment_score":-0.07534412294626236},{"text":"So card number is different.","start":519.225,"end":521.165,"sentiment":"neutral","sentiment_score":-0.04754968509078026},{"text":"It should be 16","start":521.225,"end":522.185,"sentiment":"neutral","sentiment_score":-0.015322971157729626}],"sentiment":"neutral","sentiment_score":-0.049241183201471965,"channel":0,"num_words":15,"start":515.39,"end":522.185},{"sentences":[{"text":"The","start":522.05,"end":522.29,"sentiment":"neutral","sentiment_score":-0.0165384653955698}],"sentiment":"neutral","sentiment_score":-0.0165384653955698,"channel":1,"num_words":1,"start":522.05,"end":522.29},{"sentences":[{"text":"digits","start":522.185,"end":522.665,"sentiment":"neutral","sentiment_score":-0.0072116367518901825}],"sentiment":"neutral","sentiment_score":-0.0072116367518901825,"channel":0,"num_words":1,"start":522.185,"end":522.665},{"sentences":[{"text":"card.","start":522.29,"end":522.79,"sentiment":"neutral","sentiment_score":-0.016824278980493546}],"sentiment":"neutral","sentiment_score":-0.016824278980493546,"channel":1,"num_words":1,"start":522.29,"end":522.79},{"sentences":[{"text":"if","start":522.665,"end":522.90497,"sentiment":"neutral","sentiment_score":-0.005766022950410843}],"sentiment":"neutral","sentiment_score":-0.005766022950410843,"channel":0,"num_words":1,"start":522.665,"end":522.90497},{"sentences":[{"text":"You","start":522.85,"end":523.08997,"sentiment":"neutral","sentiment_score":-0.014088130556046964}],"sentiment":"neutral","sentiment_score":-0.014088130556046964,"channel":1,"num_words":1,"start":522.85,"end":523.08997},{"sentences":[{"text":"you're...","start":522.90497,"end":523.40497,"sentiment":"neutral","sentiment_score":-0.014392809942364693}],"sentiment":"neutral","sentiment_score":-0.014392809942364693,"channel":0,"num_words":1,"start":522.90497,"end":523.40497},{"sentences":[{"text":"need the card number?","start":523.08997,"end":524.47,"sentiment":"neutral","sentiment_score":-0.010432817274704576},{"text":"5","start":524.52997,"end":524.93,"sentiment":"neutral","sentiment_score":-0.00025661569088697433}],"sentiment":"neutral","sentiment_score":-0.008397576957941055,"channel":1,"num_words":5,"start":523.08997,"end":524.93},{"sentences":[{"text":"Yeah.","start":524.90497,"end":525.40497,"sentiment":"neutral","sentiment_score":0.0026846532709896564}],"sentiment":"neutral","sentiment_score":0.0026846532709896564,"channel":0,"num_words":1,"start":524.90497,"end":525.40497},{"sentences":[{"text":"217.","start":524.93,"end":525.99,"sentiment":"neutral","sentiment_score":0.009676586836576462}],"sentiment":"neutral","sentiment_score":0.009676586836576462,"channel":1,"num_words":1,"start":524.93,"end":525.99},{"sentences":[{"text":"Thank you.","start":526.58496,"end":527.40497,"sentiment":"neutral","sentiment_score":0.12509560585021973},{"text":"Mhmm.","start":528.42,"end":528.92,"sentiment":"neutral","sentiment_score":0.03445718064904213}],"sentiment":"neutral","sentiment_score":0.0948827974498272,"channel":0,"num_words":3,"start":526.58496,"end":528.92},{"sentences":[{"text":"2919","start":530.90497,"end":535.165,"sentiment":"neutral","sentiment_score":0.0132987629622221}],"sentiment":"neutral","sentiment_score":0.0132987629622221,"channel":1,"num_words":1,"start":530.90497,"end":535.165},{"sentences":[{"text":"Mhmm.","start":535.77997,"end":536.27997,"sentiment":"neutral","sentiment_score":0.01191604882478714}],"sentiment":"neutral","sentiment_score":0.01191604882478714,"channel":0,"num_words":1,"start":535.77997,"end":536.27997},{"sentences":[{"text":"5836.","start":537.225,"end":538.605,"sentiment":"neutral","sentiment_score":0.015061646699905396}],"sentiment":"neutral","sentiment_score":0.015061646699905396,"channel":1,"num_words":1,"start":537.225,"end":538.605},{"sentences":[{"text":"Thank you.","start":539.77997,"end":540.76,"sentiment":"neutral","sentiment_score":0.15760470181703568},{"text":"And then...","start":540.82,"end":541.48,"sentiment":"neutral","sentiment_score":0.07336614280939102}],"sentiment":"neutral","sentiment_score":0.11548542231321335,"channel":0,"num_words":4,"start":539.77997,"end":541.48},{"sentences":[{"text":"4526.","start":541.625,"end":543.165,"sentiment":"neutral","sentiment_score":0.05468316003680229},{"text":"Oh.","start":543.785,"end":544.285,"sentiment":"neutral","sentiment_score":0.11668971180915833}],"sentiment":"neutral","sentiment_score":0.08568643592298031,"channel":1,"num_words":2,"start":541.625,"end":544.285},{"sentences":[{"text":"Perfect.","start":544.315,"end":544.815,"sentiment":"neutral","sentiment_score":0.23421496152877808},{"text":"Let me confirm, Mary.","start":544.95496,"end":546.33496,"sentiment":"neutral","sentiment_score":0.14977439865469933},{"text":"521729","start":546.795,"end":549.675,"sentiment":"neutral","sentiment_score":0.04150380939245224}],"sentiment":"neutral","sentiment_score":0.1458027275900046,"channel":0,"num_words":6,"start":544.315,"end":549.675},{"sentences":[{"text":"Yeah.","start":549.33,"end":549.83,"sentiment":"neutral","sentiment_score":0.02968091331422329}],"sentiment":"neutral","sentiment_score":0.02968091331422329,"channel":1,"num_words":1,"start":549.33,"end":549.83},{"sentences":[{"text":"195","start":549.675,"end":551.595,"sentiment":"neutral","sentiment_score":0.01959015056490898}],"sentiment":"neutral","sentiment_score":0.01959015056490898,"channel":0,"num_words":1,"start":549.675,"end":551.595},{"sentences":[{"text":"Yeah.","start":551.25,"end":551.75,"sentiment":"neutral","sentiment_score":0.02134549245238304}],"sentiment":"neutral","sentiment_score":0.02134549245238304,"channel":1,"num_words":1,"start":551.25,"end":551.75},{"sentences":[{"text":"83645","start":551.595,"end":554.095,"sentiment":"neutral","sentiment_score":0.023882433772087097}],"sentiment":"neutral","sentiment_score":0.023882433772087097,"channel":0,"num_words":1,"start":551.595,"end":554.095},{"sentences":[{"text":"Yep.","start":553.65,"end":554.15,"sentiment":"neutral","sentiment_score":0.03410331904888153}],"sentiment":"neutral","sentiment_score":0.03410331904888153,"channel":1,"num_words":1,"start":553.65,"end":554.15},{"sentences":[{"text":"26.","start":554.235,"end":555.055,"sentiment":"neutral","sentiment_score":0.03549189120531082}],"sentiment":"neutral","sentiment_score":0.03549189120531082,"channel":0,"num_words":1,"start":554.235,"end":555.055},{"sentences":[{"text":"Yep.","start":555.65,"end":556.15,"sentiment":"neutral","sentiment_score":0.08435392379760742},{"text":"That's fine.","start":556.21,"end":557.03,"sentiment":"neutral","sentiment_score":0.16046299785375595}],"sentiment":"neutral","sentiment_score":0.13509330650170645,"channel":1,"num_words":3,"start":555.65,"end":557.03},{"sentences":[{"text":"Okay.","start":556.875,"end":557.375,"sentiment":"neutral","sentiment_score":0.04751162603497505},{"text":"And expiration date, please?","start":557.675,"end":559.59,"sentiment":"neutral","sentiment_score":0.020692795515060425}],"sentiment":"neutral","sentiment_score":0.02605656161904335,"channel":0,"num_words":5,"start":556.875,"end":559.59},{"sentences":[{"text":"It's 11/28.","start":561.225,"end":564.765,"sentiment":"neutral","sentiment_score":0.008428595494478941}],"sentiment":"neutral","sentiment_score":0.008428595494478941,"channel":1,"num_words":2,"start":561.225,"end":564.765},{"sentences":[{"text":"November 2028.","start":565.51,"end":568.0901,"sentiment":"neutral","sentiment_score":0.012840826530009508},{"text":"Okay.","start":570.23004,"end":570.71,"sentiment":"neutral","sentiment_score":0.01729428768157959},{"text":"And then CVV, please?","start":570.71,"end":572.565,"sentiment":"neutral","sentiment_score":0.013702620984986424}],"sentiment":"neutral","sentiment_score":0.013969489240220614,"channel":0,"num_words":7,"start":565.51,"end":572.565},{"sentences":[{"text":"73.","start":573.59,"end":574.25,"sentiment":"neutral","sentiment_score":0.0058664544485509396}],"sentiment":"neutral","sentiment_score":0.0058664544485509396,"channel":1,"num_words":1,"start":573.59,"end":574.25},{"sentences":[{"text":"You cut up.","start":575.285,"end":576.085,"sentiment":"neutral","sentiment_score":0.004171595598260562},{"text":"7","start":576.085,"end":576.585,"sentiment":"neutral","sentiment_score":0.005575359333306551}],"sentiment":"neutral","sentiment_score":0.004522536532022059,"channel":0,"num_words":4,"start":575.285,"end":576.585},{"sentences":[{"text":"Six eight.","start":577.83,"end":578.81,"sentiment":"neutral","sentiment_score":0.007520504994317889}],"sentiment":"neutral","sentiment_score":0.007520504994317889,"channel":1,"num_words":2,"start":577.83,"end":578.81},{"sentences":[{"text":"68.","start":579.365,"end":580.165,"sentiment":"neutral","sentiment_score":0.029505226761102676},{"text":"Okay.","start":580.165,"end":580.665,"sentiment":"neutral","sentiment_score":0.1481446623802185},{"text":"Thank you.","start":581.045,"end":581.685,"sentiment":"positive","sentiment_score":0.4166707694530487},{"text":"So you also receive a email confirmation regarding this setup or the direct debit agreement through your email address.","start":581.685,"end":591.94,"sentiment":"neutral","sentiment_score":0.27124204839530747},{"text":"So, again, just to wrap up this, your debit card has been set up as your payment method.","start":591.94,"end":599.64,"sentiment":"neutral","sentiment_score":0.19060804943243662}],"sentiment":"neutral","sentiment_score":0.23403744481322242,"channel":0,"num_words":41,"start":579.365,"end":599.64},{"sentences":[{"text":"Your next invoice will be on...","start":600.375,"end":603.03503,"sentiment":"neutral","sentiment_score":0.07776695241530736},{"text":"No.","start":603.97504,"end":604.47504,"sentiment":"neutral","sentiment_score":0.015273310244083405},{"text":"November is free, your December.","start":604.855,"end":606.795,"sentiment":"neutral","sentiment_score":0.06103648245334625},{"text":"K?","start":607.175,"end":607.495,"sentiment":"neutral","sentiment_score":0.08735478669404984},{"text":"And then the $3.08 will be credited to your December invoice.","start":607.495,"end":612.875,"sentiment":"neutral","sentiment_score":0.20666462860324167}],"sentiment":"neutral","sentiment_score":0.13115513076384863,"channel":0,"num_words":24,"start":600.375,"end":612.875},{"sentences":[{"text":"Yeah.","start":614.18,"end":614.5,"sentiment":"neutral","sentiment_score":0.17780686914920807},{"text":"That's","start":614.5,"end":615.0,"sentiment":"neutral","sentiment_score":0.16527441143989563}],"sentiment":"neutral","sentiment_score":0.17154064029455185,"channel":1,"num_words":2,"start":614.18,"end":615.0},{"sentences":[{"text":"Okay?","start":615.41504,"end":615.91504,"sentiment":"neutral","sentiment_score":0.1487080156803131},{"text":"So...","start":616.91,"end":616.99,"sentiment":"neutral","sentiment_score":0.12097734957933426},{"text":"And, also, you will receive your official receipt to your email address for your payment for October.","start":616.99,"end":624.20996,"sentiment":"neutral","sentiment_score":0.22381246703512528}],"sentiment":"neutral","sentiment_score":0.21444722657140933,"channel":0,"num_words":19,"start":615.41504,"end":624.20996},{"sentences":[{"text":"fine.","start":625.575,"end":625.815,"sentiment":"neutral","sentiment_score":0.09191949665546416},{"text":"Yeah.","start":625.815,"end":626.135,"sentiment":"neutral","sentiment_score":-0.03668036684393883},{"text":"I didn't get that one.","start":626.135,"end":627.575,"sentiment":"neutral","sentiment_score":-0.1207238718867302},{"text":"Yeah.","start":627.575,"end":628.075,"sentiment":"neutral","sentiment_score":0.07745341211557388}],"sentiment":"neutral","sentiment_score":-0.05886585218831897,"channel":1,"num_words":8,"start":625.575,"end":628.075},{"sentences":[{"text":"Yeah.","start":628.43,"end":628.91,"sentiment":"neutral","sentiment_score":0.11449110507965088},{"text":"Shortly, you will get it.","start":629.14996,"end":630.35,"sentiment":"neutral","sentiment_score":0.18718190789222716},{"text":"Okay?","start":630.35,"end":630.85,"sentiment":"neutral","sentiment_score":0.15536853671073914},{"text":"No worries.","start":630.995,"end":631.735,"sentiment":"neutral","sentiment_score":0.20683161169290543},{"text":"Okay.","start":632.995,"end":633.475,"sentiment":"neutral","sentiment_score":0.3155326843261719}],"sentiment":"neutral","sentiment_score":0.19349650889635087,"channel":0,"num_words":10,"start":628.43,"end":633.475},{"sentences":[{"text":"Thank you so much, Mary.","start":633.475,"end":635.07495,"sentiment":"positive","sentiment_score":0.67576584815979},{"text":"Do you have any further questions?","start":635.07495,"end":636.855,"sentiment":"neutral","sentiment_score":0.3043164536356926},{"text":"Or if you need any assistance, just give us a call.","start":636.915,"end":640.27496,"sentiment":"neutral","sentiment_score":0.21479137445038016},{"text":"We're open from Monday to Fridays, 9AM to 6PM, and then Saturdays, 7AM to 4PM, and we'll be more than happy to assist you.","start":640.27496,"end":649.77997,"sentiment":"positive","sentiment_score":0.3710846348355214},{"text":"Alright?","start":649.77997,"end":650.27997,"sentiment":"neutral","sentiment_score":0.22615033388137817}],"sentiment":"positive","sentiment_score":0.35531095003193996,"channel":0,"num_words":47,"start":633.475,"end":650.27997},{"sentences":[{"text":"Yeah.","start":651.165,"end":651.485,"sentiment":"neutral","sentiment_score":0.2605031728744507},{"text":"Sure.","start":651.485,"end":651.985,"sentiment":"neutral","sentiment_score":0.32702094316482544}],"sentiment":"neutral","sentiment_score":0.29376205801963806,"channel":1,"num_words":2,"start":651.165,"end":651.985},{"sentences":[{"text":"Alright.","start":652.26,"end":652.76,"sentiment":"positive","sentiment_score":0.43693146109580994},{"text":"Thank you so much.","start":652.82,"end":654.1,"sentiment":"positive","sentiment_score":0.850605309009552},{"text":"You do have a great day and...","start":654.1,"end":656.1,"sentiment":"positive","sentiment_score":0.7784300872257778},{"text":"Safe.","start":656.1,"end":656.6,"sentiment":"positive","sentiment_score":0.5065180063247681},{"text":"Mhmm.","start":657.7,"end":657.86,"sentiment":"neutral","sentiment_score":0.14071865379810333}],"sentiment":"positive","sentiment_score":0.7096857119883809,"channel":0,"num_words":14,"start":652.26,"end":657.86},{"sentences":[{"text":"Bye bye.","start":657.86,"end":658.5329,"sentiment":"neutral","sentiment_score":0.009059242904186249}],"sentiment":"neutral","sentiment_score":0.009059242904186249,"channel":0,"num_words":2,"start":657.86,"end":658.5329}]},"summary":{"result":"success","short":"A customer called Airtel to inquire about a payment of $64. The representative explains that it was for a payer fee and offers to remove it from future invoices. The customer is advised to use their bank account to avoid future fees and can pay via Mastercard or Visa card to avoid future fees. The plan is set and can be paid by crediting the charge to their next invoice. The agent assures the customer that their bank account has been removed and provides their debit card information. The customer is informed that their plan is set and can choose to pay by crediting the charge to their next invoice until their next invoice is credited to their account."},"intents":{"segments":[{"text":"Just give me one moment. Let me just check your account here and see the concern that you raised yesterday. Okay?","start_word":72,"end_word":92,"intents":[{"intent":"Fix payment issue","confidence_score":0.0018390123}]},{"text":"Right? The entire plan is set.","start_word":650,"end_word":655,"intents":[{"intent":"Confirm plan details","confidence_score":0.07431858}]},{"text":"Right? The entire plan is set. The plan Like is?","start_word":650,"end_word":659,"intents":[{"intent":"Provide plan details","confidence_score":0.0062438697}]},{"text":"your bank account and then put your card? In that way, you won't be charged for that $3. K? One moment.","start_word":806,"end_word":826,"intents":[{"intent":"Remove bank account","confidence_score":0.2625668}]},{"text":"In that way, you won't be charged for that $3. K? One moment.","start_word":814,"end_word":826,"intents":[{"intent":"Ensure payment","confidence_score":0.00015767646}]},{"text":"You you have the instruction, right, to put the card?","start_word":834,"end_word":843,"intents":[{"intent":"Provide instructions","confidence_score":0.06456807}]},{"text":"Thank you so much, Mary. Do you have any further questions? Or if you need any assistance, just give us a call.","start_word":1192,"end_word":1213,"intents":[{"intent":"Express gratitude and offer assistance","confidence_score":0.000008228045}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6506609916687012},{"text":"Hi. My name is Rosemary. You called me in a moment. Hi.","start_word":15,"end_word":26,"sentiment":"neutral","sentiment_score":0.15395304560661316},{"text":"Thank you so much for giving Hello?","start_word":27,"end_word":33,"sentiment":"positive","sentiment_score":0.4754523038864136},{"text":"us a call.","start_word":34,"end_word":36,"sentiment":"neutral","sentiment_score":0.31900739669799805},{"text":"Nice to have you on the line.","start_word":37,"end_word":43,"sentiment":"positive","sentiment_score":0.7175089716911316},{"text":"Yeah. One of our representative tried to give you a call. And may I have your date of birth, please? My date of birth is 07/04/1998. Thank you. Just give me one moment. Let me just check your account here and see the concern that you raised yesterday. Okay? Just bear with me.","start_word":44,"end_word":96,"sentiment":"neutral","sentiment_score":0.05880057066679001},{"text":"Rosemary, thank you so much for staying the line.","start_word":97,"end_word":105,"sentiment":"positive","sentiment_score":0.5042291879653931},{"text":"So, yeah, I do see on here that yesterday you... You're asking the invoice that you paid this month is amounting to $60.92, and the total amount drafted was $64. So I hope you can hear me better. And then Yeah. you use your bank account. So the difference of $3.08, it's a payer fee or applicable fees associated with processing the payment. However, to avoid this fee moving forward, you can use your card... Credit card, Visa or Mastercard, and that's for free of charge. Can I use my debit card? Yeah. We... What we can do is we will remove your bank account, and then we can set up your Mastercard or Visa card. That way, moving forward, the payer fee will not be added to the amount that you are paying. Okay? This is the better way to avoid this fee associated with paying a bank account. Do you have your card handy so we can set this up for you? You will send or you'll send back to my account now? Which one? The $3.08? That's a valid charge because you use your bank account. It's already been settled. It's settled. It's cleared out today. Your invoice has been paid. So what I'm suggesting is if you don't want to pay this amount moving forward, instead of you using You are your not bank going account to in paying a payment, you can use your card. You are not going to pay me back that amount now?","start_word":106,"end_word":356,"sentiment":"neutral","sentiment_score":-0.0002462120941910611},{"text":"No. That's a valid charge because you use your bank account.","start_word":357,"end_word":367,"sentiment":"negative","sentiment_score":-0.3660562336444855},{"text":"The the charge of Hi. $3.08 Every doesn't go bank... Every everyone... Every card will not like that. Right? Hi, Carl. My so you're my brother asking to used refund to do the $3.08. I cannot refund you the $3.08 8<unk>, but I can take note of you, and I'll deduct it to your next invoice.","start_word":368,"end_word":425,"sentiment":"neutral","sentiment_score":-0.10220690816640854},{"text":"That's the best thing we can do.","start_word":425,"end_word":432,"sentiment":"positive","sentiment_score":0.4564037322998047},{"text":"Because the $3.08 doesn't go to Airtel. It does go to the payment platform... Payment gateway, which is Worldpay, PayRx. I don't So I'll know. take note of the $3.08. I can credit Why this are you charging? to your next invoice Because my daughter November. won't charge like that. My daughter used to pay, like, from bank account. Bank account. I'm sorry. I didn't heard you. You have a noise background. What is that again? My brother-in-law charged before the... Like, the the bank... From the bank account. He That's is the charging reason why for. I'm explaining to you, you have an option. If you don't want to be charged for this amount moving forward, your option is to use your card or pay via BPAY. That's your option to avoid this $3.08 payer's fee. If you don't want to be No. charged again, that would No. be fine.","start_word":432,"end_word":583,"sentiment":"neutral","sentiment_score":-0.08294443786144257},{"text":"You're not That going is to fine.","start_word":583,"end_word":590,"sentiment":"negative","sentiment_score":-0.3374152183532715},{"text":"give me back that one. The... Mary, please listen up. $3.08, I can refund you this. However, I can give this to you to your next invoice. For example, by November, your invoice is $50. I will credit this $3.08. It will be deducted to the total amount of your invoice. No. You The get it? black... Every plan is set. Right? The entire plan is set. The plan Like is? like, I'm going to pay this month... This October, and now my month is free. And next two months... And next three months is 59. That plan is set. Oh, Your no. plan is $69.95, which is 25 Mbps. So as long as there is no price increase and you did not update or upgrade your plan, it will be fixed. $69.95. Like And like you send a mail, like, we discussed, like, one month to three and three months, like, 15,000. yeah. They they provided you an option, and you opted for one month free and three months discount. Right? That's Yeah. the one that you choose. So technically, the November is free and then your next invoice will be on December. So once you've got an invoice by December, I will credit the $3.08. So Yeah. would That's you like it. to remove Yeah. your bank account and then put your card? In that way, you won't be charged for that $3. K? One moment. I'll just... I'll put my card. Yeah. You you have the instruction, right, to put the card? You got it from Now the email I cannot to set put up? drive. Now I now I cannot put drive because I paid. No. You have an option to put... You you don't need to make any payment, but I will ask our members of the team to send you the instruction. But I'll remove your bank account now. Okay? One moment. Or would you like me to help you to put your card now? Actually, it's already Yeah. been removed. One moment here. You never set up any automatic payment on your end. Is that right?","start_word":590,"end_word":941,"sentiment":"neutral","sentiment_score":0.04755688848143274},{"text":"You never did.","start_word":942,"end_word":944,"sentiment":"negative","sentiment_score":-0.36249229311943054},{"text":"Yeah. You just paid We didn't... using your bank account. Yeah. We didn't put Okay. like that. Okay.","start_word":945,"end_word":962,"sentiment":"neutral","sentiment_score":-0.10473735547728008},{"text":"That's perfect. I just wanted to make sure in that way, payment will not be processed using your card, and you could avoid the fee.","start_word":963,"end_word":987,"sentiment":"positive","sentiment_score":0.40635502338409424},{"text":"K. May I have the card number, please? Rosemary. I'm putting your name. Boya Yeah. Petty. I think the card number or BSD number. No. Bank account is the BSB. So card number is different. It should be 16 The digits card. if You you're... need the card number? 5 Yeah. 217. Thank you. Mhmm. 2919 Mhmm. 5836. Thank you. And then... 4526. Oh. Perfect. Let me confirm, Mary. 521729 Yeah. 195 Yeah. 83645 Yep. 26. Yep. That's fine. Okay. And expiration date, please? It's 11/28. November 2028. Okay. And then CVV, please? 73. You cut up. 7 Six eight. 68. Okay.","start_word":988,"end_word":1089,"sentiment":"neutral","sentiment_score":0.026567168533802032},{"text":"Thank you.","start_word":1090,"end_word":1091,"sentiment":"positive","sentiment_score":0.4031777977943421},{"text":"So you also receive a email confirmation regarding this setup or the direct debit agreement through your email address. So, again, just to wrap up this, your debit card has been set up as your payment method. Your next invoice will be on... No. November is free, your December. K? And then the $3.08 will be credited to your December invoice. Yeah. That's Okay? So... And, also, you will receive your official receipt to your email address for your payment for October. fine. Yeah. I didn't get that one. Yeah. Yeah. Shortly, you will get it. Okay? No worries. Okay.","start_word":1092,"end_word":1191,"sentiment":"neutral","sentiment_score":0.16390766203403473},{"text":"Thank you so much, Mary.","start_word":1192,"end_word":1196,"sentiment":"positive","sentiment_score":0.6745931506156921},{"text":"Do you have any further questions? Or if you need any assistance, just give us a call.","start_word":1197,"end_word":1213,"sentiment":"neutral","sentiment_score":0.2550855576992035},{"text":"We're open from Monday to Fridays, 9AM to 6PM, and then Saturdays, 7AM to 4PM, and we'll be more than happy to assist you.","start_word":1214,"end_word":1237,"sentiment":"positive","sentiment_score":0.3342951834201813},{"text":"Alright? Yeah. Sure.","start_word":1238,"end_word":1240,"sentiment":"neutral","sentiment_score":0.26478561758995056},{"text":"Alright. Thank you so much. You do have a great day and... Safe.","start_word":1241,"end_word":1253,"sentiment":"positive","sentiment_score":0.7046912312507629},{"text":"Mhmm. Bye bye.","start_word":1254,"end_word":1256,"sentiment":"neutral","sentiment_score":0.16121956706047058}],"average":{"sentiment":"neutral","sentiment_score":0.05926203323622881}}}}