{"metadata":{"transaction_key":"deprecated","request_id":"019ede3a-ddee-7f10-8d14-8f82a6feddbb","sha256":"69c3723c8974124db5dbdb81d0e1c52e4b4a3fb440ab5b4c9e3c3f099b3dcb25","created":"2026-06-19T04:54:21.286Z","duration":6.9119377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"It's Mitch Marcus. I'm unable to take your call at the moment. Please leave a message with your name and number, and I'll call you right back. Thanks.","confidence":0.99609375,"words":[{"word":"it's","start":1.04,"end":1.28,"confidence":0.739624,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.00803675688803196},{"word":"mitch","start":1.28,"end":1.52,"confidence":0.7182617,"punctuated_word":"Mitch","sentiment":"neutral","sentiment_score":-0.016501963138580322},{"word":"marcus","start":1.52,"end":1.92,"confidence":0.5583496,"punctuated_word":"Marcus.","sentiment":"neutral","sentiment_score":-0.005341529846191406},{"word":"i'm","start":1.92,"end":2.24,"confidence":0.87719727,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5534465312957764},{"word":"unable","start":2.24,"end":2.56,"confidence":0.93603516,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.6522505283355713},{"word":"to","start":2.56,"end":2.72,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6004111766815186},{"word":"take","start":2.72,"end":2.8799999,"confidence":0.9980469,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6869028806686401},{"word":"your","start":2.8799999,"end":2.96,"confidence":0.9819336,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7209955453872681},{"word":"call","start":2.96,"end":3.1999998,"confidence":0.9838867,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6758204102516174},{"word":"at","start":3.1999998,"end":3.28,"confidence":0.7167969,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5810683965682983},{"word":"the","start":3.28,"end":3.36,"confidence":0.92333984,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.621778130531311},{"word":"moment","start":3.36,"end":3.6799998,"confidence":0.99658203,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5413179397583008},{"word":"please","start":3.6799998,"end":4.0,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4722937047481537},{"word":"leave","start":4.0,"end":4.08,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.29843321442604065},{"word":"a","start":4.08,"end":4.24,"confidence":0.99609375,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3405993580818176},{"word":"message","start":4.24,"end":4.56,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2956636846065521},{"word":"with","start":4.56,"end":4.72,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.224324494600296},{"word":"your","start":4.72,"end":4.88,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2742122411727905},{"word":"name","start":4.88,"end":5.04,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.2520222067832947},{"word":"and","start":5.04,"end":5.2,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.20200255513191223},{"word":"number","start":5.2,"end":5.44,"confidence":0.95874023,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.18039171397686005},{"word":"and","start":5.44,"end":5.52,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1823231279850006},{"word":"i'll","start":5.52,"end":5.7599998,"confidence":0.9667969,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.25896596908569336},{"word":"call","start":5.7599998,"end":6.0,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.24348396062850952},{"word":"you","start":6.0,"end":6.08,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.27446305751800537},{"word":"right","start":6.08,"end":6.3199997,"confidence":0.98535156,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.2064073234796524},{"word":"back","start":6.3199997,"end":6.64,"confidence":0.9980469,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.24491825699806213},{"word":"thanks","start":6.64,"end":6.9119377,"confidence":0.7492676,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.21296021342277527}],"paragraphs":{"transcript":"\nIt's Mitch Marcus. I'm unable to take your call at the moment. Please leave a message with your name and number, and I'll call you right back. Thanks.","paragraphs":[{"sentences":[{"text":"It's Mitch Marcus.","start":1.04,"end":1.92,"sentiment":"neutral","sentiment_score":-0.009960083290934563},{"text":"I'm unable to take your call at the moment.","start":1.92,"end":3.6799998,"sentiment":"negative","sentiment_score":-0.6259990599420335},{"text":"Please leave a message with your name and number, and I'll call you right back.","start":3.6799998,"end":6.64,"sentiment":"neutral","sentiment_score":-0.2633669912815094},{"text":"Thanks.","start":6.64,"end":6.9119377,"sentiment":"neutral","sentiment_score":0.21296021342277527}],"sentiment":"negative","sentiment_score":-0.33576487304110614,"num_words":28,"start":1.04,"end":6.9119377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: It's Mitch Marcus. I'm unable to take your call at the moment. Please leave a message with your name and number, and I'll call you right back. Thanks.","paragraphs":[{"sentences":[{"text":"It's Mitch Marcus.","start":1.04,"end":1.92,"sentiment":"neutral","sentiment_score":-0.009960083290934563},{"text":"I'm unable to take your call at the moment.","start":1.92,"end":3.6799998,"sentiment":"negative","sentiment_score":-0.6259990599420335},{"text":"Please leave a message with your name and number, and I'll call you right back.","start":3.6799998,"end":6.64,"sentiment":"neutral","sentiment_score":-0.2633669912815094},{"text":"Thanks.","start":6.64,"end":6.9119377,"sentiment":"neutral","sentiment_score":0.21296021342277527}],"sentiment":"negative","sentiment_score":-0.33576487304110614,"channel":1,"num_words":28,"start":1.04,"end":6.9119377}]},"summary":{"result":"success","short":"It's Mitch Marcus. I'm unable to take your call at the moment. Please leave a message with your name and number, and I'll call you right back. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":27,"end_word":27,"intents":[{"intent":"Leave message","confidence_score":0.2424875},{"intent":"Call back","confidence_score":0.96733546}]}]},"sentiments":{"segments":[{"text":"It's Mitch Marcus.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":-0.009685322642326357},{"text":"I'm unable to take your call at the moment.","start_word":3,"end_word":11,"sentiment":"negative","sentiment_score":-0.6103425621986389},{"text":"Please leave a message with your name and number, and I'll call you right back. Thanks.","start_word":12,"end_word":27,"sentiment":"neutral","sentiment_score":-0.2086067646741867}],"average":{"sentiment":"neutral","sentiment_score":-0.299799987248012}}}}