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I just want to address you properly. Yes. I can hear you. Yes. Can you hear me? Could you spell out your name, please? Oh, Rosemary. Thank you so much, Rosemary. And you mentioned about having new connection. Are you currently with us, or you're looking for? Oh, okay. Oh, sure. No worries. I'll go ahead and pull up your account. Just give me one second. How about your last name, please? Last name. Hold on. How are you doing, by the way, Rosemary? How are you doing today? That's good to hear. Is your rosemary one word or it's separate rose and Mary? Okay. How about your last name? B... Mhmm. I have b for bravo. Is it? What's next? Okay. Alright. A. Okay. Mhmm. Alright. Okay. Thank you so much. It doesn't... It didn't give me an account. Just give me one second. I have rosemary, r for Romeo, o for Oscar, s for Sierra, e for echo, m for Mary, a for alpha, r for Romeo, y for Yankee. And then for your last name, it's b for bravo, o for OscarYForYankeeA ForAlphaPFor PapaAFor AlphaTFor TangoAndThenIFor India. I'm sorry, but it doesn't give me an account. You you are not currently with us. Is that correct? Oh, that's fine. No worries. I'll go ahead and further assist you, Rosemary. No worries. You are connected to the best Internet service provider. So right now, I just have some few questions for you. Can you tell me how many Internet users use the Internet in a daily use? Yeah. Okay. Do you also work from home? And how about gaming? Do you... Are you guys heavy gamer? No. K. So you are mainly using the Internet for browsing, streaming, your mobile phone, and then your TV, and then your laptop. Correct? Okay. Are you working from home? Okay. I'll go ahead and check which network is serviceable to your area or location. Can you provide me your complete service address, please? 8... Oh, okay. Sorry. What's that again? Green? Oh, Grimace. What's next? Okay. In AT and T. Let me just check this area. Okay. Is that my daughter? Uh-huh. She's so cute. She repeats... Yeah. She... Because she's continue repeating what we are saying. That's so cute. It could be it could be a toddler. Correct? Okay. Let me just check here. Is it Unit 80? Oh, it's Number 8, Apartment 2. Is it Apartment 2? I have Unit 8 to what's the street, please? Okay. Then Greenway, ACT 2900. Thank you so much. Just give me one second. How old is she? Okay. Lindbergh Way, Greenway. Unit 8. Unit 8. Okay. It's not here. Let me check on Linham. I can put you on hold for a minute or two so that you can attend to your daughter while I'm checking your address. I'll put you on hold. Okay? Thank you. Hello, Rosemary? Yes. I just wanna make sure that I have the correct unit number. Is it Unit Number 8? Number 8 only, like the number 8. Correct? Okay. Hold on. Thank you so much. Hello, Rosemary. Thank you so much for holding. Hi. Thank you for holding. While I am looking into your serviceable network, we can go ahead and discuss the best m... MBBS that is best for you. Just give me one moment, and let me go back to our website. Or have you already visited our website and chose the best plan for you? Not yet. Okay. Sure. Normally, for two users with two mobile and one TV and laptop for mainly streaming and browsing. Uh-huh. Let me see here. So, normally, we offer either the basic or the standard for either 25 or 50 MBBS. So are you planning to have a contract or no contract? With contract? Right. So we are currently offering a twelve month contract and a twenty four month contract. Which one do you prefer? Twelve months. Eight twelve months or twenty four. Mhmm. Sorry? We'll we'll look into that depending on your serviceable network. If I may ask if it's only eight, is it not g zero eight? Is there Is it... I I... We will talk. We'll move forward after we verify your... Yeah. Before we move forward with the contract, I'm sorry. I'm currently checking your... The service bill... I mean, serviceable network for your location. Is there any way that you could get any document or billing document to confirm your address, please? Because I'm suspecting that your location is serviceable with our network. However, it's just kinda incomplete yet. Is it g zero eight or... Yeah. Please check. I I am referring to your new address. Okay? Is it... Is this your current address or your new address? You mentioned earlier that you're moving places. So so this address is your new address where you will move. And what's your current address? Do you have a current I s... Internet right now? So you don't have... I mean, you don't have Internet provider right now? And this is your new Internet? Because this address... Let me check here. Okay? Hold on. Hello. Hello, baby. What's your name? So it's apartment so it's apartment, Unit Number G 08. Correct? Have you already con... Yeah. So I have here Unit G 08. Is it G For George and then 082 Lindbergh Way, Greenway, A C T 2900? Have you tried contacting the landlord where you are going to transfer or remove? I mean, if this address was given by your new landlord? I mean, do you own it? Is there a possible way to... I mean, to... For you to contact again your landlord, to make sure you were given the correct unit and apartment number? Or are you Alright. Have you already... Did you already move in to this new address? And you are currently in this address right now while I am talking to you. Okay. And there is no Internet connection yet. Correct? Okay. So for that one... Oh, I see. So so here's what happened. The current owner of this address will move on October. Yes? And though they are be moving in October 4, you are already in this address right now. Correct? Oh, okay. Are are are they your relatives? I see. For that one, I really appreciate you reaching to us, Rosemary. For this one, since there is an active network on this address, the address owner will need... I mean, will be the one to contact us directly. So by by that way, we will we will talk to who... We will talk to them because this needs to be either canceled or transferred to your... I mean, we're making changes on this address, so we will need to get in touch with the account owner as well. Okay. Alright. So right now, you mentioned that your relative living in this area... I mean, in this address is your relative. Right? Okay. So your relative is set to move out October 4, and you as well, you are set to move in on October 4. Correct? Yes. And you want to be... Or you want to transfer the account name or the account service to your name. Correct? Mhmm. So it's going to be a different process. K? Sorry. So what's gonna happen, Rosemary? No worries. I can still assist you once you are... Once you moved out. Okay? So let me check. Are... Sorry. Are you calling to cancel the service or transfer the account to your name? Yes. Hello. One moment. So, Rosemary, hello? Okay. Let's go back to the to let's go back to the... I mean, to the basic. Okay? So earlier, I... Actually, I thought you are moving in places or you are moving in here in this address because your relative is moving out. Is it not the scenario? Are you currently living with this relative? So you are currently living with... Can you tell me what's his name so that I can address him as well? What's his name again? Okay. So right now, Rosemary, you are living in the same address with Raja. Correct? Okay. So are you going to move out with Raja as well? So you are going to stay in this address, and Raja will move out and bring their router when they move out. Correct? Oh, okay. But you'll stay on this address and want a new connection because they are moving out. Correct? Okay. Alright. Thank you so much for that, Rosemary. So here's what's gonna happen. As I've mentioned earlier, we will need Raja to contact us regarding with this account because they... He's moving places. We would also like to communicate with him. Or is it a he or a he? I mean... Okay. So, again, we will need to communicate with Raja so that we can get in touch with him regarding this account since he's moving out... Moving into a different place. Okay? So... But we still can accommodate your request. If in any case that this address will be available because... I mean, it's always... It it will be available because Raja will Raja will move out. It means that your... The same address will be available for Supa. No. Well, it... You'll have a discount actually when... If you were a new customer, and you're actually a new customer. Right. Right. So transferring... I mean, again, we have this process where Raja will need to contact us because we follow the thirty days notification cancellation. Did he already contacted... Or, I mean, did he already contact us regarding with the cancellation? Okay. Alright. So if that's the case then... If that's the case then, Rosemary, your... This address is currently not yet available because there is still an active network. So once this has been disconnected, Raja... Because Raja will move out. That's the time that you can apply for a new Internet service, which is gonna be the same... The Supa network because this is serviceable. One moment. Let me just check. Okay. If I may ask if they are still there in the address, are they still with you living in the apartment, or they've already moved out and not using the Internet? So it means that you still... You... You're you're supposed to have an an an Internet right now because the account's still active on my end. Since, on our end, we're seeing a... An active account. 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you for calling Airtel. My name is Mary. May I have your name, please? I'm sorry. What's your name again?\n\nYes. Hello. Is it Smithy? Could you spell your name, please? I just wanna make sure.\n\nI just want to address you properly. Yes. I can hear you. Yes. Can you hear me?\n\nCould you spell out your name, please? Oh, Rosemary. Thank you so much, Rosemary. And you mentioned about having new connection. Are you currently with us, or you're looking for?\n\nOh, okay. Oh, sure. No worries. I'll go ahead and pull up your account. Just give me one second.\n\nHow about your last name, please? Last name. Hold on. How are you doing, by the way, Rosemary? How are you doing today?\n\nThat's good to hear. Is your rosemary one word or it's separate rose and Mary? Okay. How about your last name? B...\n\nMhmm. I have b for bravo. Is it? What's next? Okay.\n\nAlright. A. Okay. Mhmm. Alright.\n\nOkay. Thank you so much. It doesn't... It didn't give me an account. Just give me one second.\n\nI have rosemary, r for Romeo, o for Oscar, s for Sierra, e for echo, m for Mary, a for alpha, r for Romeo, y for Yankee. And then for your last name, it's b for bravo, o for OscarYForYankeeA ForAlphaPFor PapaAFor AlphaTFor TangoAndThenIFor India. I'm sorry, but it doesn't give me an account. You you are not currently with us. Is that correct?\n\nOh, that's fine. No worries. I'll go ahead and further assist you, Rosemary. No worries. You are connected to the best Internet service provider.\n\nSo right now, I just have some few questions for you. Can you tell me how many Internet users use the Internet in a daily use? Yeah. Okay. Do you also work from home?\n\nAnd how about gaming? Do you... Are you guys heavy gamer? No. K.\n\nSo you are mainly using the Internet for browsing, streaming, your mobile phone, and then your TV, and then your laptop. Correct? Okay. Are you working from home? Okay.\n\nI'll go ahead and check which network is serviceable to your area or location. Can you provide me your complete service address, please? 8... Oh, okay. Sorry.\n\nWhat's that again? Green? Oh, Grimace. What's next? Okay.\n\nIn AT and T. Let me just check this area. Okay. Is that my daughter? Uh-huh.\n\nShe's so cute. She repeats... Yeah. She... Because she's continue repeating what we are saying.\n\nThat's so cute. It could be it could be a toddler. Correct? Okay. Let me just check here.\n\nIs it Unit 80? Oh, it's Number 8, Apartment 2. Is it Apartment 2? I have Unit 8 to what's the street, please? Okay.\n\nThen Greenway, ACT 2900. Thank you so much. Just give me one second. How old is she? Okay.\n\nLindbergh Way, Greenway. Unit 8. Unit 8. Okay. It's not here.\n\nLet me check on Linham. I can put you on hold for a minute or two so that you can attend to your daughter while I'm checking your address. I'll put you on hold. Okay? Thank you.\n\nHello, Rosemary? Yes. I just wanna make sure that I have the correct unit number. Is it Unit Number 8? Number 8 only, like the number 8.\n\nCorrect? Okay. Hold on. Thank you so much. Hello, Rosemary.\n\nThank you so much for holding. Hi. Thank you for holding. While I am looking into your serviceable network, we can go ahead and discuss the best m... MBBS that is best for you.\n\nJust give me one moment, and let me go back to our website. Or have you already visited our website and chose the best plan for you? Not yet. Okay. Sure.\n\nNormally, for two users with two mobile and one TV and laptop for mainly streaming and browsing. Uh-huh. Let me see here. So, normally, we offer either the basic or the standard for either 25 or 50 MBBS. So are you planning to have a contract or no contract?\n\nWith contract? Right. So we are currently offering a twelve month contract and a twenty four month contract. Which one do you prefer? Twelve months.\n\nEight twelve months or twenty four. Mhmm. Sorry? We'll we'll look into that depending on your serviceable network. If I may ask if it's only eight, is it not g zero eight?\n\nIs there Is it... I I... We will talk. We'll move forward after we verify your... Yeah.\n\nBefore we move forward with the contract, I'm sorry. I'm currently checking your... The service bill... I mean, serviceable network for your location. Is there any way that you could get any document or billing document to confirm your address, please?\n\nBecause I'm suspecting that your location is serviceable with our network. However, it's just kinda incomplete yet. Is it g zero eight or... Yeah. Please check.\n\nI I am referring to your new address. Okay? Is it... Is this your current address or your new address? You mentioned earlier that you're moving places.\n\nSo so this address is your new address where you will move. And what's your current address? Do you have a current I s... Internet right now? So you don't have...\n\nI mean, you don't have Internet provider right now? And this is your new Internet? Because this address... Let me check here. Okay?\n\nHold on. Hello. Hello, baby. What's your name? So it's apartment so it's apartment, Unit Number G 08.\n\nCorrect? Have you already con... Yeah. So I have here Unit G 08. Is it G For George and then 082 Lindbergh Way, Greenway, A C T 2900?\n\nHave you tried contacting the landlord where you are going to transfer or remove? I mean, if this address was given by your new landlord? I mean, do you own it? Is there a possible way to... I mean, to...\n\nFor you to contact again your landlord, to make sure you were given the correct unit and apartment number? Or are you Alright. Have you already... Did you already move in to this new address? And you are currently in this address right now while I am talking to you.\n\nOkay. And there is no Internet connection yet. Correct? Okay. So for that one...\n\nOh, I see. So so here's what happened. The current owner of this address will move on October. Yes? And though they are be moving in October 4, you are already in this address right now.\n\nCorrect? Oh, okay. Are are are they your relatives? I see. For that one, I really appreciate you reaching to us, Rosemary.\n\nFor this one, since there is an active network on this address, the address owner will need... I mean, will be the one to contact us directly. So by by that way, we will we will talk to who... We will talk to them because this needs to be either canceled or transferred to your... I mean, we're making changes on this address, so we will need to get in touch with the account owner as well.\n\nOkay. Alright. So right now, you mentioned that your relative living in this area... I mean, in this address is your relative. Right?\n\nOkay. So your relative is set to move out October 4, and you as well, you are set to move in on October 4. Correct? Yes. And you want to be...\n\nOr you want to transfer the account name or the account service to your name. Correct? Mhmm. So it's going to be a different process. K?\n\nSorry. So what's gonna happen, Rosemary? No worries. I can still assist you once you are... Once you moved out.\n\nOkay? So let me check. Are... Sorry. Are you calling to cancel the service or transfer the account to your name?\n\nYes. Hello. One moment. So, Rosemary, hello? Okay.\n\nLet's go back to the to let's go back to the... I mean, to the basic. Okay? So earlier, I... Actually, I thought you are moving in places or you are moving in here in this address because your relative is moving out.\n\nIs it not the scenario? Are you currently living with this relative? So you are currently living with... Can you tell me what's his name so that I can address him as well? What's his name again?\n\nOkay. So right now, Rosemary, you are living in the same address with Raja. Correct? Okay. So are you going to move out with Raja as well?\n\nSo you are going to stay in this address, and Raja will move out and bring their router when they move out. Correct? Oh, okay. But you'll stay on this address and want a new connection because they are moving out. Correct?\n\nOkay. Alright. Thank you so much for that, Rosemary. So here's what's gonna happen. As I've mentioned earlier, we will need Raja to contact us regarding with this account because they...\n\nHe's moving places. We would also like to communicate with him. Or is it a he or a he? I mean... Okay.\n\nSo, again, we will need to communicate with Raja so that we can get in touch with him regarding this account since he's moving out... Moving into a different place. Okay? So... But we still can accommodate your request.\n\nIf in any case that this address will be available because... I mean, it's always... It it will be available because Raja will Raja will move out. It means that your... The same address will be available for Supa.\n\nNo. Well, it... You'll have a discount actually when... If you were a new customer, and you're actually a new customer. Right.\n\nRight. So transferring... I mean, again, we have this process where Raja will need to contact us because we follow the thirty days notification cancellation. Did he already contacted... Or, I mean, did he already contact us regarding with the cancellation?\n\nOkay. Alright. So if that's the case then... If that's the case then, Rosemary, your... This address is currently not yet available because there is still an active network.\n\nSo once this has been disconnected, Raja... Because Raja will move out. That's the time that you can apply for a new Internet service, which is gonna be the same... The Supa network because this is serviceable. One moment.\n\nLet me just check. Okay. If I may ask if they are still there in the address, are they still with you living in the apartment, or they've already moved out and not using the Internet? So it means that you still... You...\n\nYou're you're supposed to have an an an Internet right now because the account's still active on my end. Since, on our end, we're seeing a... An active account. So it it means that you could still access the Internet.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.8399999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.6196410775184631},{"text":"My name is Mary.","start":3.1999998,"end":4.0,"sentiment":"positive","sentiment_score":0.5268846452236176},{"text":"May I have your name, please?","start":4.0,"end":5.22,"sentiment":"positive","sentiment_score":0.357977494597435},{"text":"I'm sorry.","start":8.88,"end":9.44,"sentiment":"neutral","sentiment_score":-0.14143826812505722},{"text":"What's your name again?","start":9.44,"end":10.5,"sentiment":"neutral","sentiment_score":-0.06932184472680092}],"sentiment":"neutral","sentiment_score":0.3234973819482894,"num_words":21,"start":1.8399999,"end":10.5},{"sentences":[{"text":"Yes.","start":17.265,"end":17.585,"sentiment":"neutral","sentiment_score":0.0023702550679445267},{"text":"Hello.","start":17.585,"end":17.825,"sentiment":"neutral","sentiment_score":-0.003116711508482694},{"text":"Is it Smithy?","start":17.825,"end":18.885,"sentiment":"neutral","sentiment_score":-0.002557369569937388},{"text":"Could you spell your name, please?","start":24.88,"end":25.92,"sentiment":"neutral","sentiment_score":-0.011759339521328608},{"text":"I just wanna make sure.","start":25.92,"end":27.38,"sentiment":"neutral","sentiment_score":-0.034311557188630104}],"sentiment":"neutral","sentiment_score":-0.01565827426384203,"num_words":16,"start":17.265,"end":27.38},{"sentences":[{"text":"I just want to address you 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Rosemary.","start":57.670002,"end":59.05,"sentiment":"positive","sentiment_score":0.6585088729858398},{"text":"And you mentioned about having new connection.","start":59.510002,"end":62.33,"sentiment":"neutral","sentiment_score":0.2389944131885256},{"text":"Are you currently with us, or you're looking for?","start":62.55,"end":65.85,"sentiment":"neutral","sentiment_score":0.07750927160183589}],"sentiment":"neutral","sentiment_score":0.19629765084634224,"num_words":30,"start":51.11,"end":65.85},{"sentences":[{"text":"Oh, okay.","start":66.784996,"end":69.445,"sentiment":"neutral","sentiment_score":-0.06622288003563881},{"text":"Oh, sure.","start":78.384995,"end":79.024994,"sentiment":"neutral","sentiment_score":0.09939108043909074},{"text":"No worries.","start":79.024994,"end":79.585,"sentiment":"neutral","sentiment_score":0.14108863472938538},{"text":"I'll go ahead and pull up your account.","start":79.585,"end":81.185,"sentiment":"neutral","sentiment_score":0.15721025131642818},{"text":"Just give me one second.","start":81.185,"end":92.380005,"sentiment":"neutral","sentiment_score":0.09952750355005265}],"sentiment":"neutral","sentiment_score":0.11072806308144018,"num_words":19,"start":66.784996,"end":92.380005},{"sentences":[{"text":"How about your last name, please?","start":94.520004,"end":96.3,"sentiment":"neutral","sentiment_score":0.05284131628771623},{"text":"Last name.","start":96.635,"end":97.295006,"sentiment":"neutral","sentiment_score":0.02808353491127491},{"text":"Hold on.","start":105.435005,"end":106.255005,"sentiment":"neutral","sentiment_score":0.1507328525185585},{"text":"How are you doing, by the way, Rosemary?","start":106.955,"end":108.895004,"sentiment":"neutral","sentiment_score":0.332120668143034},{"text":"How are you doing today?","start":112.36,"end":113.740005,"sentiment":"neutral","sentiment_score":0.28197897374629977}],"sentiment":"neutral","sentiment_score":0.20615395158529282,"num_words":23,"start":94.520004,"end":113.740005},{"sentences":[{"text":"That's good to hear.","start":116.520004,"end":117.82,"sentiment":"positive","sentiment_score":0.37825849652290344},{"text":"Is your rosemary one word or it's separate rose and Mary?","start":120.68,"end":124.700005,"sentiment":"neutral","sentiment_score":0.07465605132959106},{"text":"Okay.","start":127.525,"end":128.025,"sentiment":"neutral","sentiment_score":0.03484215959906578},{"text":"How about your last name?","start":135.205,"end":136.665,"sentiment":"neutral","sentiment_score":0.013025894574820996},{"text":"B...","start":142.23,"end":142.73,"sentiment":"neutral","sentiment_score":0.003947331570088863}],"sentiment":"neutral","sentiment_score":0.1108258870345625,"num_words":22,"start":116.520004,"end":142.73},{"sentences":[{"text":"Mhmm.","start":150.15,"end":150.65,"sentiment":"neutral","sentiment_score":0.004341651685535908},{"text":"I have b for bravo.","start":151.03,"end":152.56999,"sentiment":"neutral","sentiment_score":0.0035912653431296347},{"text":"Is it?","start":153.11,"end":153.825,"sentiment":"neutral","sentiment_score":0.013107459526509047},{"text":"What's next?","start":154.94499,"end":155.765,"sentiment":"neutral","sentiment_score":0.0007774187251925468},{"text":"Okay.","start":160.705,"end":161.205,"sentiment":"neutral","sentiment_score":0.02449689619243145}],"sentiment":"neutral","sentiment_score":0.006778602827001701,"num_words":11,"start":150.15,"end":161.205},{"sentences":[{"text":"Alright.","start":164.305,"end":164.805,"sentiment":"neutral","sentiment_score":0.029718920588493347},{"text":"A.","start":169.63,"end":170.13,"sentiment":"neutral","sentiment_score":0.009011231362819672},{"text":"Okay.","start":174.51001,"end":175.01001,"sentiment":"neutral","sentiment_score":0.014795806258916857},{"text":"Mhmm.","start":178.11,"end":178.61,"sentiment":"neutral","sentiment_score":0.006079543847590685},{"text":"Alright.","start":179.685,"end":180.185,"sentiment":"neutral","sentiment_score":0.022152096033096313}],"sentiment":"neutral","sentiment_score":0.016351519618183374,"num_words":5,"start":164.305,"end":180.185},{"sentences":[{"text":"Okay.","start":184.16501,"end":184.66501,"sentiment":"neutral","sentiment_score":0.014669574797153471},{"text":"Thank you so much.","start":188.16501,"end":189.125,"sentiment":"neutral","sentiment_score":0.307291679084301},{"text":"It doesn't...","start":189.125,"end":189.865,"sentiment":"neutral","sentiment_score":-0.03518521040678024},{"text":"It didn't give me an account.","start":190.005,"end":191.365,"sentiment":"neutral","sentiment_score":-0.1996715987722079},{"text":"Just give me one second.","start":191.365,"end":192.485,"sentiment":"neutral","sentiment_score":-0.10630694851279258}],"sentiment":"neutral","sentiment_score":-0.030894359159800742,"num_words":18,"start":184.16501,"end":192.485},{"sentences":[{"text":"I have rosemary, r for Romeo, o for Oscar, s for Sierra, e for echo, m for Mary, a for alpha, r for Romeo, y for Yankee.","start":192.485,"end":207.3,"sentiment":"neutral","sentiment_score":-0.019054102780366386},{"text":"And then for your last name, it's b for bravo, o for OscarYForYankeeA ForAlphaPFor PapaAFor AlphaTFor TangoAndThenIFor India.","start":208.065,"end":222.565,"sentiment":"neutral","sentiment_score":0.009895913147677978},{"text":"I'm sorry, but it doesn't give me an account.","start":224.5,"end":228.04,"sentiment":"neutral","sentiment_score":-0.10001484387450749},{"text":"You you are not currently with us.","start":228.65999,"end":231.06,"sentiment":"neutral","sentiment_score":-0.08915256815297264},{"text":"Is that correct?","start":231.06,"end":231.95999,"sentiment":"neutral","sentiment_score":-0.035546048233906426}],"sentiment":"neutral","sentiment_score":-0.030737094610230997,"num_words":64,"start":192.485,"end":231.95999},{"sentences":[{"text":"Oh, that's fine.","start":234.73999,"end":235.86,"sentiment":"neutral","sentiment_score":0.06994159022967021},{"text":"No worries.","start":235.86,"end":236.34,"sentiment":"neutral","sentiment_score":0.1956852674484253},{"text":"I'll go ahead and further assist you, Rosemary.","start":236.34,"end":239.895,"sentiment":"neutral","sentiment_score":0.31812934949994087},{"text":"No worries.","start":240.035,"end":240.77501,"sentiment":"neutral","sentiment_score":0.2053084373474121},{"text":"You are connected to the best Internet service provider.","start":241.315,"end":246.295,"sentiment":"neutral","sentiment_score":0.25758590797583264}],"sentiment":"neutral","sentiment_score":0.24479667283594608,"num_words":24,"start":234.73999,"end":246.295},{"sentences":[{"text":"So right now, I just have some few questions for you.","start":249.63501,"end":253.015,"sentiment":"neutral","sentiment_score":0.13463659584522247},{"text":"Can you tell me how many Internet users use the Internet in a daily use?","start":253.56,"end":258.94,"sentiment":"neutral","sentiment_score":0.059258405864238736},{"text":"Yeah.","start":263.96,"end":264.46,"sentiment":"neutral","sentiment_score":0.03462660312652588},{"text":"Okay.","start":268.975,"end":269.475,"sentiment":"neutral","sentiment_score":0.03333323076367378},{"text":"Do you also work from home?","start":274.255,"end":275.95502,"sentiment":"neutral","sentiment_score":0.018146342287460964}],"sentiment":"neutral","sentiment_score":0.07490342734929394,"num_words":34,"start":249.63501,"end":275.95502},{"sentences":[{"text":"And how about gaming?","start":278.575,"end":279.935,"sentiment":"neutral","sentiment_score":-0.006128837121650577},{"text":"Do you...","start":279.935,"end":280.49503,"sentiment":"neutral","sentiment_score":-0.011656193993985653},{"text":"Are you guys heavy gamer?","start":280.49503,"end":282.515,"sentiment":"neutral","sentiment_score":-0.021665986999869345},{"text":"No.","start":282.73502,"end":283.23502,"sentiment":"neutral","sentiment_score":-0.06808729469776154},{"text":"K.","start":287.66998,"end":288.16998,"sentiment":"neutral","sentiment_score":-0.009500572457909584}],"sentiment":"neutral","sentiment_score":-0.01798042604843011,"num_words":13,"start":278.575,"end":288.16998},{"sentences":[{"text":"So you are mainly using the Internet for browsing, streaming, your mobile phone, and then your TV, and then your laptop.","start":288.63,"end":296.87,"sentiment":"neutral","sentiment_score":-0.004097813119490941},{"text":"Correct?","start":296.87,"end":297.37,"sentiment":"neutral","sentiment_score":0.005505681037902832},{"text":"Okay.","start":300.185,"end":300.505,"sentiment":"neutral","sentiment_score":0.024924756959080696},{"text":"Are you working from home?","start":300.505,"end":302.285,"sentiment":"neutral","sentiment_score":0.007184727862477302},{"text":"Okay.","start":304.665,"end":305.165,"sentiment":"neutral","sentiment_score":-0.012882002629339697}],"sentiment":"neutral","sentiment_score":-0.0011235172699751526,"num_words":29,"start":288.63,"end":305.165},{"sentences":[{"text":"I'll go ahead and check which network is serviceable to your area or location.","start":305.70502,"end":310.92502,"sentiment":"neutral","sentiment_score":0.024812920950353146},{"text":"Can you provide me your complete service address, please?","start":311.385,"end":314.845,"sentiment":"neutral","sentiment_score":0.02173438657903009},{"text":"8...","start":321.93,"end":322.43,"sentiment":"neutral","sentiment_score":0.001029652077704668},{"text":"Oh, okay.","start":325.13,"end":326.67,"sentiment":"neutral","sentiment_score":-0.0032576597295701504},{"text":"Sorry.","start":334.135,"end":334.375,"sentiment":"neutral","sentiment_score":-0.03031778335571289}],"sentiment":"neutral","sentiment_score":0.018784700806632085,"num_words":27,"start":305.70502,"end":334.375},{"sentences":[{"text":"What's that again?","start":334.375,"end":335.255,"sentiment":"neutral","sentiment_score":-0.02517819715042909},{"text":"Green?","start":335.255,"end":335.755,"sentiment":"neutral","sentiment_score":-0.009897579438984394},{"text":"Oh, Grimace.","start":339.335,"end":340.155,"sentiment":"neutral","sentiment_score":0.0040502704214304686},{"text":"What's next?","start":343.495,"end":344.235,"sentiment":"neutral","sentiment_score":0.0028890817193314433},{"text":"Okay.","start":351.44,"end":351.92,"sentiment":"neutral","sentiment_score":0.007711298298090696}],"sentiment":"neutral","sentiment_score":-0.0070935742567396825,"num_words":9,"start":334.375,"end":351.92},{"sentences":[{"text":"In AT and T.","start":351.92,"end":353.04,"sentiment":"neutral","sentiment_score":0.0039626931538805366},{"text":"Let me just check this area.","start":353.04,"end":359.255,"sentiment":"neutral","sentiment_score":0.01270651894931992},{"text":"Okay.","start":359.395,"end":359.895,"sentiment":"neutral","sentiment_score":0.018741950392723083},{"text":"Is that my daughter?","start":360.035,"end":361.255,"sentiment":"neutral","sentiment_score":0.014721832936629653},{"text":"Uh-huh.","start":364.35498,"end":364.85498,"sentiment":"neutral","sentiment_score":0.07357853651046753}],"sentiment":"neutral","sentiment_score":0.01520610656007193,"num_words":16,"start":351.92,"end":364.85498},{"sentences":[{"text":"She's so cute.","start":365.07498,"end":366.13498,"sentiment":"neutral","sentiment_score":0.3092433015505473},{"text":"She repeats...","start":367.715,"end":368.435,"sentiment":"neutral","sentiment_score":0.08714564144611359},{"text":"Yeah.","start":368.435,"end":368.755,"sentiment":"neutral","sentiment_score":0.03182309493422508},{"text":"She...","start":368.755,"end":369.07498,"sentiment":"neutral","sentiment_score":0.013576108030974863},{"text":"Because she's continue repeating what we are saying.","start":369.07498,"end":372.035,"sentiment":"neutral","sentiment_score":0.034654293209314346}],"sentiment":"neutral","sentiment_score":0.09497698241223891,"num_words":15,"start":365.07498,"end":372.035},{"sentences":[{"text":"That's so cute.","start":372.035,"end":373.13,"sentiment":"positive","sentiment_score":0.36906757950782776},{"text":"It could be it could be a toddler.","start":373.83002,"end":375.77002,"sentiment":"neutral","sentiment_score":0.11888092663139105},{"text":"Correct?","start":375.83002,"end":376.33002,"sentiment":"neutral","sentiment_score":0.03541824221611023},{"text":"Okay.","start":390.255,"end":390.755,"sentiment":"neutral","sentiment_score":0.029366418719291687},{"text":"Let me just check here.","start":391.05502,"end":393.71503,"sentiment":"neutral","sentiment_score":0.029994771629571915}],"sentiment":"neutral","sentiment_score":0.12627825948099294,"num_words":18,"start":372.035,"end":393.71503},{"sentences":[{"text":"Is it Unit 80?","start":406.31998,"end":409.06,"sentiment":"neutral","sentiment_score":0.010952451266348362},{"text":"Oh, it's Number 8, Apartment 2.","start":414.31998,"end":419.545,"sentiment":"neutral","sentiment_score":0.014431458121786514},{"text":"Is it Apartment 2?","start":423.845,"end":425.385,"sentiment":"neutral","sentiment_score":0.010671765776351094},{"text":"I have Unit 8 to what's the street, please?","start":444.15002,"end":451.335,"sentiment":"neutral","sentiment_score":0.017067223994268313},{"text":"Okay.","start":454.115,"end":454.595,"sentiment":"neutral","sentiment_score":0.03129984438419342}],"sentiment":"neutral","sentiment_score":0.014916269884755215,"num_words":24,"start":406.31998,"end":454.595},{"sentences":[{"text":"Then Greenway, ACT 2900.","start":454.595,"end":457.23502,"sentiment":"neutral","sentiment_score":0.035923225805163383},{"text":"Thank you so much.","start":457.23502,"end":457.95502,"sentiment":"positive","sentiment_score":0.5747336447238922},{"text":"Just give me one second.","start":457.95502,"end":459.255,"sentiment":"neutral","sentiment_score":0.21813157498836516},{"text":"How old is she?","start":462.94,"end":464.24,"sentiment":"neutral","sentiment_score":-0.09513472393155098},{"text":"Okay.","start":468.22,"end":468.72,"sentiment":"neutral","sentiment_score":-0.008320837281644344}],"sentiment":"neutral","sentiment_score":0.17469031244723332,"num_words":18,"start":454.595,"end":468.72},{"sentences":[{"text":"Lindbergh Way, Greenway.","start":475.025,"end":477.60498,"sentiment":"neutral","sentiment_score":0.006798131313795845},{"text":"Unit 8.","start":490.48,"end":491.54,"sentiment":"neutral","sentiment_score":0.0000977138988673687},{"text":"Unit 8.","start":508.01498,"end":509.155,"sentiment":"neutral","sentiment_score":-0.0037186378613114357},{"text":"Okay.","start":510.41498,"end":510.91498,"sentiment":"neutral","sentiment_score":-0.027638180181384087},{"text":"It's not here.","start":511.29498,"end":512.515,"sentiment":"neutral","sentiment_score":-0.17576289673646292}],"sentiment":"neutral","sentiment_score":-0.04925221130675213,"num_words":11,"start":475.025,"end":512.515},{"sentences":[{"text":"Let me check on Linham.","start":513.695,"end":515.315,"sentiment":"neutral","sentiment_score":-0.12850277423858641},{"text":"I can put you on hold for a minute or two so that you can attend to your daughter while I'm checking your address.","start":520.39996,"end":525.44,"sentiment":"neutral","sentiment_score":-0.062063648675878845},{"text":"I'll put you on hold.","start":525.44,"end":526.24,"sentiment":"neutral","sentiment_score":-0.04024693965911865},{"text":"Okay?","start":526.24,"end":526.74,"sentiment":"neutral","sentiment_score":0.01113595813512802},{"text":"Thank you.","start":529.04,"end":529.86,"sentiment":"neutral","sentiment_score":0.30623340606689453}],"sentiment":"neutral","sentiment_score":-0.04620738830920812,"num_words":37,"start":513.695,"end":529.86},{"sentences":[{"text":"Hello, Rosemary?","start":672.85004,"end":673.83,"sentiment":"neutral","sentiment_score":0.10168302804231644},{"text":"Yes.","start":676.075,"end":676.395,"sentiment":"neutral","sentiment_score":0.06766527146100998},{"text":"I just wanna make sure that I have the correct unit number.","start":676.395,"end":680.075,"sentiment":"neutral","sentiment_score":0.022777837235480547},{"text":"Is it Unit Number 8?","start":680.075,"end":681.695,"sentiment":"neutral","sentiment_score":0.0012528451159596443},{"text":"Number 8 only, like the number 8.","start":689.20996,"end":691.13,"sentiment":"neutral","sentiment_score":-0.0037484512265239444}],"sentiment":"neutral","sentiment_score":0.019421868198723706,"num_words":27,"start":672.85004,"end":691.13},{"sentences":[{"text":"Correct?","start":691.13,"end":691.63,"sentiment":"neutral","sentiment_score":0.009950922802090645},{"text":"Okay.","start":699.61,"end":700.08997,"sentiment":"neutral","sentiment_score":0.039382971823215485},{"text":"Hold on.","start":700.08997,"end":700.49,"sentiment":"neutral","sentiment_score":0.04617884196341038},{"text":"Thank you so much.","start":700.49,"end":701.415,"sentiment":"positive","sentiment_score":0.4622078686952591},{"text":"Hello, Rosemary.","start":888.35,"end":889.25,"sentiment":"neutral","sentiment_score":0.31324999034404755}],"sentiment":"neutral","sentiment_score":0.26170230340212586,"num_words":10,"start":691.13,"end":889.25},{"sentences":[{"text":"Thank you so much for holding.","start":889.39,"end":890.93,"sentiment":"positive","sentiment_score":0.5602210561434428},{"text":"Hi.","start":892.99,"end":893.15,"sentiment":"positive","sentiment_score":0.35517674684524536},{"text":"Thank you for holding.","start":893.15,"end":894.45,"sentiment":"positive","sentiment_score":0.441030815243721},{"text":"While I am looking into your serviceable network, we can go ahead and discuss the best m...","start":894.83,"end":903.485,"sentiment":"neutral","sentiment_score":0.21223231536500595},{"text":"MBBS that is best for you.","start":903.485,"end":905.405,"sentiment":"neutral","sentiment_score":0.19277989864349365}],"sentiment":"neutral","sentiment_score":0.301331032286672,"num_words":34,"start":889.39,"end":905.405},{"sentences":[{"text":"Just give me one moment, and let me go back to our website.","start":905.405,"end":910.545,"sentiment":"neutral","sentiment_score":0.10102913313760208},{"text":"Or have you already visited our website and chose the best plan for you?","start":911.0,"end":915.57996,"sentiment":"neutral","sentiment_score":0.0593214745500258},{"text":"Not yet.","start":916.83997,"end":917.57996,"sentiment":"neutral","sentiment_score":-0.08590473979711533},{"text":"Okay.","start":919.72,"end":920.2,"sentiment":"neutral","sentiment_score":0.016590595245361328},{"text":"Sure.","start":920.2,"end":920.7,"sentiment":"neutral","sentiment_score":0.058968521654605865}],"sentiment":"neutral","sentiment_score":0.06605254876757821,"num_words":31,"start":905.405,"end":920.7},{"sentences":[{"text":"Normally, for two users with two mobile and one TV and laptop for mainly streaming and browsing.","start":921.8,"end":933.015,"sentiment":"neutral","sentiment_score":0.04202312187236898},{"text":"Uh-huh.","start":934.275,"end":934.775,"sentiment":"neutral","sentiment_score":0.006380756851285696},{"text":"Let me see here.","start":935.075,"end":936.775,"sentiment":"neutral","sentiment_score":0.016318267676979303},{"text":"So, normally, we offer either the basic or the standard for either 25 or 50 MBBS.","start":1026.15,"end":1033.93,"sentiment":"neutral","sentiment_score":0.03053513530176133},{"text":"So are you planning to have a contract or no contract?","start":1036.79,"end":1048.4149,"sentiment":"neutral","sentiment_score":-0.015972244129939514}],"sentiment":"neutral","sentiment_score":0.022426824056904535,"num_words":49,"start":921.8,"end":1048.4149},{"sentences":[{"text":"With contract?","start":1048.4149,"end":1049.315,"sentiment":"neutral","sentiment_score":-0.015012955758720636},{"text":"Right.","start":1051.615,"end":1052.04,"sentiment":"neutral","sentiment_score":0.016900725662708282},{"text":"So we are currently offering a twelve month contract and a twenty four month contract.","start":1052.12,"end":1058.62,"sentiment":"neutral","sentiment_score":0.022799087067445118},{"text":"Which one do you prefer?","start":1058.92,"end":1060.14,"sentiment":"neutral","sentiment_score":0.033031226694583894},{"text":"Twelve months.","start":1067.16,"end":1067.9,"sentiment":"neutral","sentiment_score":-0.010692871175706387}],"sentiment":"neutral","sentiment_score":0.01890526045113802,"num_words":25,"start":1048.4149,"end":1067.9},{"sentences":[{"text":"Eight twelve months or twenty four.","start":1068.255,"end":1070.355,"sentiment":"neutral","sentiment_score":-0.01593014132231474},{"text":"Mhmm.","start":1092.36,"end":1092.76,"sentiment":"neutral","sentiment_score":0.003435271792113781},{"text":"Sorry?","start":1092.76,"end":1093.26,"sentiment":"neutral","sentiment_score":-0.03656478226184845},{"text":"We'll we'll look into that depending on your serviceable network.","start":1099.235,"end":1103.495,"sentiment":"neutral","sentiment_score":0.020910371840000153},{"text":"If I may ask if it's only eight, is it not g zero eight?","start":1103.7949,"end":1109.0149,"sentiment":"neutral","sentiment_score":-0.03614480687039239}],"sentiment":"neutral","sentiment_score":-0.013301060505909845,"num_words":32,"start":1068.255,"end":1109.0149},{"sentences":[{"text":"Is there Is it...","start":1110.0349,"end":1167.0951,"sentiment":"neutral","sentiment_score":-0.028846621979027987},{"text":"I I...","start":1167.0951,"end":1167.3351,"sentiment":"neutral","sentiment_score":-0.018250306136906147},{"text":"We will talk.","start":1167.3351,"end":1168.08,"sentiment":"neutral","sentiment_score":-0.01893092381457488},{"text":"We'll move forward after we verify your...","start":1168.32,"end":1171.0399,"sentiment":"neutral","sentiment_score":0.02308056490229709},{"text":"Yeah.","start":1171.0399,"end":1171.5399,"sentiment":"neutral","sentiment_score":-0.011132754385471344}],"sentiment":"neutral","sentiment_score":-0.0034263924531200353,"num_words":17,"start":1110.0349,"end":1171.5399},{"sentences":[{"text":"Before we move forward with the contract, I'm sorry.","start":1172.1599,"end":1174.72,"sentiment":"neutral","sentiment_score":-0.09207439257038964},{"text":"I'm currently checking your...","start":1174.72,"end":1176.3999,"sentiment":"neutral","sentiment_score":-0.11195984482765198},{"text":"The service bill...","start":1176.3999,"end":1178.1,"sentiment":"neutral","sentiment_score":-0.15594101945559183},{"text":"I mean, serviceable network for your location.","start":1178.1599,"end":1180.6599,"sentiment":"neutral","sentiment_score":-0.10872110085827964},{"text":"Is there any way that you could get any document or billing document to confirm your address, please?","start":1181.435,"end":1190.095,"sentiment":"neutral","sentiment_score":-0.0685512733956178}],"sentiment":"neutral","sentiment_score":-0.09120250238877971,"num_words":41,"start":1172.1599,"end":1190.095},{"sentences":[{"text":"Because I'm suspecting that your location is serviceable with our network.","start":1190.715,"end":1198.88,"sentiment":"negative","sentiment_score":-0.3667876801707528},{"text":"However, it's just kinda incomplete yet.","start":1198.88,"end":1204.1,"sentiment":"negative","sentiment_score":-0.5275939255952835},{"text":"Is it g zero eight or...","start":1205.68,"end":1209.04,"sentiment":"neutral","sentiment_score":-0.05956189070517818},{"text":"Yeah.","start":1209.04,"end":1209.28,"sentiment":"neutral","sentiment_score":-0.012361940927803516},{"text":"Please check.","start":1209.28,"end":1209.975,"sentiment":"neutral","sentiment_score":-0.028916355222463608}],"sentiment":"neutral","sentiment_score":-0.2933766935020685,"num_words":26,"start":1190.715,"end":1209.975},{"sentences":[{"text":"I I am referring to your new address.","start":1212.375,"end":1216.635,"sentiment":"neutral","sentiment_score":-0.032884486485272646},{"text":"Okay?","start":1216.775,"end":1217.275,"sentiment":"neutral","sentiment_score":-0.011767073534429072},{"text":"Is it...","start":1223.44,"end":1224.0,"sentiment":"neutral","sentiment_score":-0.021779018454253674},{"text":"Is this your current address or your new address?","start":1224.0,"end":1227.2799,"sentiment":"neutral","sentiment_score":-0.04878185730841425},{"text":"You mentioned earlier that you're moving places.","start":1227.2799,"end":1229.38,"sentiment":"neutral","sentiment_score":-0.12298520122255598}],"sentiment":"neutral","sentiment_score":-0.05993830098736065,"num_words":27,"start":1212.375,"end":1229.38},{"sentences":[{"text":"So so this address is your new address where you will move.","start":1235.5199,"end":1240.835,"sentiment":"neutral","sentiment_score":-0.037329239305108786},{"text":"And what's your current address?","start":1246.895,"end":1248.515,"sentiment":"neutral","sentiment_score":-0.0247963834553957},{"text":"Do you have a current I s...","start":1249.21,"end":1251.2899,"sentiment":"neutral","sentiment_score":-0.05210652894207409},{"text":"Internet right now?","start":1251.2899,"end":1252.75,"sentiment":"neutral","sentiment_score":-0.07411441206932068},{"text":"So you don't have...","start":1259.45,"end":1260.59,"sentiment":"neutral","sentiment_score":-0.17429686710238457}],"sentiment":"neutral","sentiment_score":-0.05987771600484848,"num_words":31,"start":1235.5199,"end":1260.59},{"sentences":[{"text":"I mean, you don't have Internet provider right now?","start":1260.6499,"end":1264.19,"sentiment":"neutral","sentiment_score":-0.201013821694586},{"text":"And this is your new Internet?","start":1267.185,"end":1272.005,"sentiment":"neutral","sentiment_score":-0.06409049965441227},{"text":"Because this address...","start":1278.9299,"end":1280.3899,"sentiment":"neutral","sentiment_score":-0.04826520880063375},{"text":"Let me check here.","start":1282.5299,"end":1283.73,"sentiment":"neutral","sentiment_score":-0.02743261819705367},{"text":"Okay?","start":1283.73,"end":1284.23,"sentiment":"neutral","sentiment_score":-0.022051841020584103}],"sentiment":"neutral","sentiment_score":-0.10740197101688903,"num_words":23,"start":1260.6499,"end":1284.23},{"sentences":[{"text":"Hold on.","start":1284.37,"end":1285.11,"sentiment":"neutral","sentiment_score":-0.014291561674326658},{"text":"Hello.","start":1294.225,"end":1294.465,"sentiment":"neutral","sentiment_score":0.00991911254823208},{"text":"Hello, baby.","start":1294.465,"end":1295.265,"sentiment":"neutral","sentiment_score":0.022874997928738594},{"text":"What's your name?","start":1295.265,"end":1296.245,"sentiment":"neutral","sentiment_score":0.010803187265992165},{"text":"So it's apartment so it's apartment, Unit Number G 08.","start":1313.56,"end":1319.4801,"sentiment":"neutral","sentiment_score":0.00025407242355868226}],"sentiment":"neutral","sentiment_score":0.003446459505034404,"num_words":18,"start":1284.37,"end":1319.4801},{"sentences":[{"text":"Correct?","start":1319.4801,"end":1319.9801,"sentiment":"neutral","sentiment_score":-0.00121294055134058},{"text":"Have you already con...","start":1324.7251,"end":1326.505,"sentiment":"neutral","sentiment_score":-0.009528865339234471},{"text":"Yeah.","start":1326.5651,"end":1327.0651,"sentiment":"neutral","sentiment_score":0.0001350976526737213},{"text":"So I have here Unit G 08.","start":1327.685,"end":1333.385,"sentiment":"neutral","sentiment_score":-0.002112672331609896},{"text":"Is it G For George and then 082 Lindbergh Way, Greenway, A C T 2900?","start":1336.0851,"end":1345.56,"sentiment":"neutral","sentiment_score":-0.004723977816320257}],"sentiment":"neutral","sentiment_score":-0.00445863135077421,"num_words":28,"start":1319.4801,"end":1345.56},{"sentences":[{"text":"Have you tried contacting the landlord where you are going to transfer or remove?","start":1348.26,"end":1354.405,"sentiment":"neutral","sentiment_score":-0.13176502926009043},{"text":"I mean, if this address was given by your new landlord?","start":1358.5449,"end":1362.565,"sentiment":"neutral","sentiment_score":-0.13097194040363486},{"text":"I mean, do you own it?","start":1364.0,"end":1365.46,"sentiment":"neutral","sentiment_score":-0.08311453213294347},{"text":"Is there a possible way to...","start":1372.1599,"end":1375.22,"sentiment":"neutral","sentiment_score":-0.1032584806283315},{"text":"I mean, to...","start":1376.1599,"end":1376.7999,"sentiment":"neutral","sentiment_score":-0.09531210114558537}],"sentiment":"neutral","sentiment_score":-0.11723940335214138,"num_words":40,"start":1348.26,"end":1376.7999},{"sentences":[{"text":"For you to contact again your landlord, to make sure you were given the correct unit and apartment number?","start":1376.7999,"end":1385.355,"sentiment":"neutral","sentiment_score":-0.08230331520500936},{"text":"Or are you Alright.","start":1387.735,"end":1396.69,"sentiment":"neutral","sentiment_score":-0.016660595778375864},{"text":"Have you already...","start":1396.9099,"end":1397.73,"sentiment":"neutral","sentiment_score":0.0017996802149961393},{"text":"Did you already move in to this new address?","start":1399.5499,"end":1401.89,"sentiment":"neutral","sentiment_score":0.00682463145090474},{"text":"And you are currently in this address right now while I am talking to you.","start":1405.07,"end":1410.245,"sentiment":"neutral","sentiment_score":0.0018394532303015393}],"sentiment":"neutral","sentiment_score":-0.030719856997020543,"num_words":50,"start":1376.7999,"end":1410.245},{"sentences":[{"text":"Okay.","start":1414.705,"end":1415.205,"sentiment":"neutral","sentiment_score":-0.02547936886548996},{"text":"And there is no Internet connection yet.","start":1418.5449,"end":1424.6,"sentiment":"neutral","sentiment_score":-0.22971167734691075},{"text":"Correct?","start":1424.6,"end":1425.1,"sentiment":"neutral","sentiment_score":-0.12867258489131927},{"text":"Okay.","start":1440.315,"end":1440.815,"sentiment":"neutral","sentiment_score":-0.05161808431148529},{"text":"So for that one...","start":1442.235,"end":1443.695,"sentiment":"neutral","sentiment_score":-0.15574468486011028}],"sentiment":"neutral","sentiment_score":-0.17405217992407934,"num_words":14,"start":1414.705,"end":1443.695},{"sentences":[{"text":"Oh, I see.","start":1447.755,"end":1448.475,"sentiment":"neutral","sentiment_score":-0.040307617435852684},{"text":"So so here's what happened.","start":1448.475,"end":1450.575,"sentiment":"neutral","sentiment_score":-0.02213438842445612},{"text":"The current owner of this address will move on October.","start":1453.25,"end":1457.59,"sentiment":"neutral","sentiment_score":-0.01708892034366727},{"text":"Yes?","start":1460.61,"end":1461.11,"sentiment":"neutral","sentiment_score":0.03543512523174286},{"text":"And though they are be moving in October 4, you are already in this address right now.","start":1467.0951,"end":1475.5751,"sentiment":"neutral","sentiment_score":0.00384046246900278}],"sentiment":"neutral","sentiment_score":-0.008382250296158923,"num_words":36,"start":1447.755,"end":1475.5751},{"sentences":[{"text":"Correct?","start":1475.5751,"end":1476.0751,"sentiment":"neutral","sentiment_score":0.007098482921719551},{"text":"Oh, okay.","start":1486.35,"end":1488.11,"sentiment":"neutral","sentiment_score":-0.0030013779178261757},{"text":"Are are are they your relatives?","start":1488.11,"end":1490.13,"sentiment":"neutral","sentiment_score":-0.011692116968333721},{"text":"I see.","start":1494.765,"end":1495.5851,"sentiment":"neutral","sentiment_score":0.050653789192438126},{"text":"For that one, I really appreciate you reaching to us, Rosemary.","start":1496.765,"end":1502.225,"sentiment":"positive","sentiment_score":0.4154132469133897}],"sentiment":"neutral","sentiment_score":0.20917255998673764,"num_words":22,"start":1475.5751,"end":1502.225},{"sentences":[{"text":"For this one, since there is an active network on this address, the address owner will need...","start":1502.8451,"end":1513.8099,"sentiment":"neutral","sentiment_score":0.05324135019498713},{"text":"I mean, will be the one to contact us directly.","start":1514.03,"end":1516.61,"sentiment":"neutral","sentiment_score":0.05065248422324657},{"text":"So by by that way, we will we will talk to who...","start":1518.99,"end":1528.425,"sentiment":"neutral","sentiment_score":0.04496778889248768},{"text":"We will talk to them because this needs to be either canceled or transferred to your...","start":1528.725,"end":1537.225,"sentiment":"neutral","sentiment_score":-0.18928524805232882},{"text":"I mean, we're making changes on this address, so we will need to get in touch with the account owner as well.","start":1537.42,"end":1546.0,"sentiment":"neutral","sentiment_score":-0.12949926880272952}],"sentiment":"neutral","sentiment_score":-0.0509909950680547,"num_words":77,"start":1502.8451,"end":1546.0},{"sentences":[{"text":"Okay.","start":1552.62,"end":1553.12,"sentiment":"neutral","sentiment_score":-0.0696011632680893},{"text":"Alright.","start":1554.8551,"end":1555.3351,"sentiment":"neutral","sentiment_score":-0.02014255523681641},{"text":"So right now, you mentioned that your relative living in this area...","start":1555.3351,"end":1560.935,"sentiment":"neutral","sentiment_score":-0.021574176382273436},{"text":"I mean, in this address is your relative.","start":1560.935,"end":1564.055,"sentiment":"neutral","sentiment_score":-0.012292280793190002},{"text":"Right?","start":1564.055,"end":1564.555,"sentiment":"neutral","sentiment_score":0.0023544039577245712}],"sentiment":"neutral","sentiment_score":-0.019331203368694885,"num_words":23,"start":1552.62,"end":1564.555},{"sentences":[{"text":"Okay.","start":1566.69,"end":1567.19,"sentiment":"neutral","sentiment_score":0.025556271895766255},{"text":"So your relative is set to move out October 4, and you as well, you are set to move in on October 4.","start":1567.25,"end":1575.49,"sentiment":"neutral","sentiment_score":0.014037194621303806},{"text":"Correct?","start":1575.49,"end":1575.99,"sentiment":"neutral","sentiment_score":0.016946710646152496},{"text":"Yes.","start":1578.37,"end":1578.85,"sentiment":"neutral","sentiment_score":0.0221029594540596},{"text":"And you want to be...","start":1578.85,"end":1581.11,"sentiment":"neutral","sentiment_score":-0.001644589751958847}],"sentiment":"neutral","sentiment_score":0.01223349901697328,"num_words":31,"start":1566.69,"end":1581.11},{"sentences":[{"text":"Or you want to transfer the account name or the account service to your name.","start":1581.355,"end":1589.4349,"sentiment":"neutral","sentiment_score":-0.015613640658557415},{"text":"Correct?","start":1589.4349,"end":1589.9349,"sentiment":"neutral","sentiment_score":-0.0016107689589262009},{"text":"Mhmm.","start":1598.61,"end":1598.85,"sentiment":"neutral","sentiment_score":-0.11084164679050446},{"text":"So it's going to be a different process.","start":1598.85,"end":1601.75,"sentiment":"neutral","sentiment_score":-0.16498699970543385},{"text":"K?","start":1602.53,"end":1602.9299,"sentiment":"neutral","sentiment_score":-0.07531790435314178}],"sentiment":"neutral","sentiment_score":-0.0669950356778617,"num_words":26,"start":1581.355,"end":1602.9299},{"sentences":[{"text":"Sorry.","start":1602.9299,"end":1603.1699,"sentiment":"neutral","sentiment_score":-0.08068596571683884},{"text":"So what's gonna happen, Rosemary?","start":1603.1699,"end":1604.79,"sentiment":"neutral","sentiment_score":-0.009394050016999245},{"text":"No worries.","start":1604.9299,"end":1605.41,"sentiment":"neutral","sentiment_score":0.09889995306730269},{"text":"I can still assist you once you are...","start":1605.41,"end":1608.87,"sentiment":"neutral","sentiment_score":0.14939488470554352},{"text":"Once you moved out.","start":1609.3451,"end":1610.4651,"sentiment":"neutral","sentiment_score":-0.08047945890575647}],"sentiment":"neutral","sentiment_score":0.04716924661770463,"num_words":20,"start":1602.9299,"end":1610.4651},{"sentences":[{"text":"Okay?","start":1610.4651,"end":1610.9651,"sentiment":"neutral","sentiment_score":-0.0373438335955143},{"text":"So let me check.","start":1611.1051,"end":1615.125,"sentiment":"neutral","sentiment_score":-0.04949688073247671},{"text":"Are...","start":1634.255,"end":1634.755,"sentiment":"neutral","sentiment_score":-0.0846882164478302},{"text":"Sorry.","start":1634.815,"end":1635.315,"sentiment":"neutral","sentiment_score":-0.2067772746086121},{"text":"Are you calling to cancel the service or transfer the account to your name?","start":1636.4149,"end":1642.515,"sentiment":"neutral","sentiment_score":-0.19743240092481887}],"sentiment":"neutral","sentiment_score":-0.15670716478711083,"num_words":21,"start":1610.4651,"end":1642.515},{"sentences":[{"text":"Yes.","start":1655.5,"end":1655.74,"sentiment":"neutral","sentiment_score":-0.008406663313508034},{"text":"Hello.","start":1655.74,"end":1656.0599,"sentiment":"neutral","sentiment_score":0.002989974804222584},{"text":"One moment.","start":1656.0599,"end":1656.7999,"sentiment":"neutral","sentiment_score":0.005490248091518879},{"text":"So, Rosemary, hello?","start":1723.62,"end":1725.3201,"sentiment":"neutral","sentiment_score":0.12948526938756308},{"text":"Okay.","start":1727.78,"end":1728.26,"sentiment":"neutral","sentiment_score":0.025110416114330292}],"sentiment":"neutral","sentiment_score":0.052391253993846476,"num_words":8,"start":1655.5,"end":1728.26},{"sentences":[{"text":"Let's go back to the to let's go back to the...","start":1728.26,"end":1733.24,"sentiment":"neutral","sentiment_score":0.005487940866838802},{"text":"I mean, to the basic.","start":1735.06,"end":1736.12,"sentiment":"neutral","sentiment_score":-0.003735603764653206},{"text":"Okay?","start":1736.26,"end":1736.76,"sentiment":"neutral","sentiment_score":-0.006071697920560837},{"text":"So earlier, I...","start":1737.135,"end":1738.415,"sentiment":"neutral","sentiment_score":-0.01253454697628816},{"text":"Actually, I thought you are moving in places or you are moving in here in this address because your relative is moving out.","start":1738.415,"end":1746.915,"sentiment":"neutral","sentiment_score":-0.14740584110436233}],"sentiment":"neutral","sentiment_score":-0.07889117101250692,"num_words":43,"start":1728.26,"end":1746.915},{"sentences":[{"text":"Is it not the scenario?","start":1747.295,"end":1748.675,"sentiment":"neutral","sentiment_score":-0.19259511828422546},{"text":"Are you currently living with this relative?","start":1776.445,"end":1779.345,"sentiment":"neutral","sentiment_score":-0.030226688299860274},{"text":"So you are currently living with...","start":1812.6,"end":1814.54,"sentiment":"neutral","sentiment_score":-0.022208355988065403},{"text":"Can you tell me what's his name so that I can address him as well?","start":1814.6,"end":1818.7,"sentiment":"neutral","sentiment_score":-0.017341728073855242},{"text":"What's his name again?","start":1866.5599,"end":1867.86,"sentiment":"neutral","sentiment_score":-0.012548791244626045}],"sentiment":"neutral","sentiment_score":-0.04373334139283445,"num_words":37,"start":1747.295,"end":1867.86},{"sentences":[{"text":"Okay.","start":1871.12,"end":1871.62,"sentiment":"neutral","sentiment_score":0.018147889524698257},{"text":"So right now, Rosemary, you are living in the same address with Raja.","start":1872.16,"end":1880.385,"sentiment":"neutral","sentiment_score":0.0189615237311675},{"text":"Correct?","start":1880.765,"end":1881.265,"sentiment":"neutral","sentiment_score":0.02395670115947723},{"text":"Okay.","start":1883.405,"end":1883.905,"sentiment":"neutral","sentiment_score":0.0352780856192112},{"text":"So are you going to move out with Raja as well?","start":1884.3651,"end":1889.665,"sentiment":"neutral","sentiment_score":0.009359242987226356}],"sentiment":"neutral","sentiment_score":0.015808672506224225,"num_words":27,"start":1871.12,"end":1889.665},{"sentences":[{"text":"So you are going to stay in this address, and Raja will move out and bring their router when they move out.","start":1893.8999,"end":1902.645,"sentiment":"neutral","sentiment_score":-0.14471650970253078},{"text":"Correct?","start":1902.885,"end":1903.385,"sentiment":"neutral","sentiment_score":-0.066313236951828},{"text":"Oh, okay.","start":1909.605,"end":1910.345,"sentiment":"neutral","sentiment_score":-0.012982011772692204},{"text":"But you'll stay on this address and want a new connection because they are moving out.","start":1912.005,"end":1919.3999,"sentiment":"neutral","sentiment_score":-0.07234283071011305},{"text":"Correct?","start":1919.3999,"end":1919.8999,"sentiment":"neutral","sentiment_score":-0.049327459186315536}],"sentiment":"neutral","sentiment_score":-0.10673460058335747,"num_words":42,"start":1893.8999,"end":1919.8999},{"sentences":[{"text":"Okay.","start":1922.5199,"end":1923.0199,"sentiment":"neutral","sentiment_score":0.042391933500766754},{"text":"Alright.","start":1924.44,"end":1924.7599,"sentiment":"neutral","sentiment_score":0.17861315608024597},{"text":"Thank you so much for that, Rosemary.","start":1924.7599,"end":1926.94,"sentiment":"positive","sentiment_score":0.49367371627262663},{"text":"So here's what's gonna happen.","start":1927.08,"end":1928.62,"sentiment":"neutral","sentiment_score":0.19590241611003875},{"text":"As I've mentioned earlier, we will need Raja to contact us regarding with this account because they...","start":1929.135,"end":1936.835,"sentiment":"neutral","sentiment_score":0.0696711952195448}],"sentiment":"neutral","sentiment_score":0.18840785492812434,"num_words":31,"start":1922.5199,"end":1936.835},{"sentences":[{"text":"He's moving places.","start":1936.895,"end":1938.275,"sentiment":"neutral","sentiment_score":-0.005956992506980896},{"text":"We would also like to communicate with him.","start":1940.495,"end":1944.355,"sentiment":"neutral","sentiment_score":0.05648922361433506},{"text":"Or is it a he or a he?","start":1945.5599,"end":1947.5,"sentiment":"neutral","sentiment_score":0.0015238872729241852},{"text":"I mean...","start":1951.88,"end":1952.46,"sentiment":"neutral","sentiment_score":-0.20029404759407043},{"text":"Okay.","start":1953.24,"end":1953.74,"sentiment":"neutral","sentiment_score":-0.0578630156815052}],"sentiment":"neutral","sentiment_score":-0.0005553273314779455,"num_words":22,"start":1936.895,"end":1953.74},{"sentences":[{"text":"So, again, we will need to communicate with Raja so that we can get in touch with him regarding this account since he's moving out...","start":1959.095,"end":1965.895,"sentiment":"neutral","sentiment_score":-0.014424203783273698},{"text":"Moving into a different place.","start":1965.895,"end":1967.495,"sentiment":"neutral","sentiment_score":-0.11181786507368088},{"text":"Okay?","start":1967.495,"end":1967.995,"sentiment":"neutral","sentiment_score":0.04034380242228508},{"text":"So...","start":1968.375,"end":1968.695,"sentiment":"neutral","sentiment_score":0.024027131497859955},{"text":"But we still can accommodate your 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the cancellation?","start":2038.89,"end":2049.1475,"sentiment":"neutral","sentiment_score":-0.07685958066334327}],"sentiment":"neutral","sentiment_score":-0.04157424409215043,"num_words":41,"start":2016.235,"end":2049.1475},{"sentences":[{"text":"Okay.","start":2056.1099,"end":2056.6099,"sentiment":"neutral","sentiment_score":-0.039552174508571625},{"text":"Alright.","start":2059.0698,"end":2059.5698,"sentiment":"neutral","sentiment_score":-0.011817054823040962},{"text":"So if that's the case then...","start":2060.51,"end":2062.3699,"sentiment":"neutral","sentiment_score":-0.0229667816311121},{"text":"If that's the case then, Rosemary, your...","start":2071.285,"end":2075.065,"sentiment":"neutral","sentiment_score":-0.023914394501064504},{"text":"This address is currently not yet available because there is still an active network.","start":2075.125,"end":2082.665,"sentiment":"neutral","sentiment_score":-0.25869487651756834}],"sentiment":"neutral","sentiment_score":-0.13718272247833424,"num_words":29,"start":2056.1099,"end":2082.665},{"sentences":[{"text":"So once this has been disconnected, Raja...","start":2084.8198,"end":2089.46,"sentiment":"neutral","sentiment_score":-0.1370297861950738},{"text":"Because Raja will move out.","start":2089.46,"end":2090.9,"sentiment":"neutral","sentiment_score":-0.19034822583198546},{"text":"That's the time that you can apply for a new Internet service, which is gonna be the same...","start":2090.9,"end":2096.0999,"sentiment":"neutral","sentiment_score":-0.09060759883787897},{"text":"The Supa network because this is serviceable.","start":2096.0999,"end":2098.815,"sentiment":"neutral","sentiment_score":-0.05536033319575446},{"text":"One moment.","start":2115.53,"end":2116.09,"sentiment":"negative","sentiment_score":-0.4660003185272217}],"sentiment":"neutral","sentiment_score":-0.12465152259056385,"num_words":39,"start":2084.8198,"end":2116.09},{"sentences":[{"text":"Let me just check.","start":2116.09,"end":2117.4702,"sentiment":"neutral","sentiment_score":-0.17934543266892433},{"text":"Okay.","start":2122.8901,"end":2123.29,"sentiment":"neutral","sentiment_score":-0.08988551050424576},{"text":"If I may ask if they are still there in the address, are they still with you living in the apartment, or they've already moved out and not using the Internet?","start":2123.29,"end":2139.175,"sentiment":"neutral","sentiment_score":-0.16849376645780378},{"text":"So it means that you still...","start":2145.8901,"end":2147.59,"sentiment":"neutral","sentiment_score":-0.034276257579525314},{"text":"You...","start":2147.6501,"end":2147.8901,"sentiment":"neutral","sentiment_score":-0.034089963883161545}],"sentiment":"neutral","sentiment_score":-0.14582143048214358,"num_words":43,"start":2116.09,"end":2147.8901},{"sentences":[{"text":"You're you're supposed to have an an an Internet right now because the account's still active on my end.","start":2147.8901,"end":2154.1501,"sentiment":"neutral","sentiment_score":-0.04186070828061355},{"text":"Since, on our end, we're seeing a...","start":2158.7852,"end":2162.645,"sentiment":"neutral","sentiment_score":-0.0439604605947222},{"text":"An active account.","start":2162.7852,"end":2163.985,"sentiment":"neutral","sentiment_score":0.026419799774885178},{"text":"So it it means that you could still access the Internet.","start":2163.985,"end":2167.925,"sentiment":"neutral","sentiment_score":0.08760145983912727}],"sentiment":"neutral","sentiment_score":-0.0015050305984914303,"num_words":40,"start":2147.8901,"end":2167.925}]}}]},{"alternatives":[{"transcript":"Hi. Myself, Rosemary? Myself, Rosemary? Hello? Are you hearing me? Rosemary. Hello? Myself, Rosemary. I just want to set a new connection. Are you hearing me? Hello? Yeah. I... Yeah. Rosemary. No. I'm not currently with you, but I want to take a new connection from October 4. I'm moving to the house. That's why I want to take the new connection. Boyapati, b o y a p a t n. S. Yeah. Yeah. O for o scope. Wi Fi yak. A for a for alpha. P for papa. A for alpha, t for tap, I for India. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. I'm not currently with you. Okay. The devices? Two mobile phones? One TV, one laptop? No. Sorry? Sorry. That's it. Yeah. No. No. No. 8 By 2. 8 Unit, 2 Limburg Way. Greenway. Greenway. 2900, S E D. Yeah. My daughter. Yeah. 08, Unit. Yes. Yep. Limburg Way. Yep. Yeah. Okay. Yeah. Yeah. Unit 82 Limburg Way. So it is 2 Limburg Way. Yeah. Okay. Yeah. Got it. How much how many lunch 100? He filed a twelve month contract? What will be the... I'll take two... Twelve months. Can I get the router free? Can I get the router for twelve months? Can I get the router of twelve months contract? Maybe it's Z zero eight by two limburger. Like, it will be Z 08 or Unit 8? Sometimes it will take unit eight. Sometimes it will take ZZ zero. Right? So 59Point45, that one will get the twelve months contract. I'll check it. 1 moment. Otherwise, Apartment 3082 Limburg Way. Yeah. We are moving from that... I... The daughter's. That's why I'm asking. Yep. No no actual Internet. Other Internet is there for me. No. For the billing, Super Network is there. That's why we are... I'm taking the Super Network. 2 Limburg Way... Greenway. Yeah. Apartment 308 Space 2 Linda Green. Yeah. Yeah. Sorry? Yeah. No. This is rent, rented one. The apartment number and...... Number is correct. It's 308 Space 2 Limburg Way. And I search in Google also to... Yes. Yeah. I'm currently here only. Currently near to to his house. House. Some money is here. They're they're moving, like, third or fourth. We are shifting here from fourth, fourth October. I don't know what is the note they are using. Yeah. We we want to take from October 4. I'm not in this in this school, but my relatives are there here, so we can hear to these partners. Okay. I I I I Yeah. I'm not getting you WhatsApp. What about the only... Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. I just want to take the new connection. They will take the the router, I think. I don't know what they'll do. Okay. He said I canceled. That's why I'm calling you. He said I canceled on October 4, he said, to us. Cancel the service, miss. Can you tell me? Hello? Yes. Good morning. Okay. Yes. That's Lucy. They are moving. We are coming to this apartment from October 4. We still live in 225 Biscoff Street, but they are moving. Yeah. Now currently, we are living here for... Since two days, three days, we are living here. I think maybe his Wi Fi is also eight l eight l eight l eight, I think. Raja. Yes. Yes. No. No. No. Maybe maybe they'll take the router. I don't. Yeah. Yep. Sure. No. He is not here. And then so sorry. Yes. If I if I transfer if I transfer to my mail, will I get any discount? Yeah. I'm a new customer now. He cancel... He said he canceled on October 4, he said. Yeah. He he contacted you, and he canceled from October 4, he said, to me. Then I'll not get the Internet for how many how many years a month? How are you? Yeah. My phone network will be also not good. Sorry? They're using the Internet now. What? I don't know. I'll spend the. 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Myself, Rosemary? Myself, Rosemary? Hello? Are you hearing me?\n\nRosemary. Hello? Myself, Rosemary. I just want to set a new connection. Are you hearing me?\n\nHello? Yeah. I... Yeah. Rosemary.\n\nNo. I'm not currently with you, but I want to take a new connection from October 4. I'm moving to the house. That's why I want to take the new connection. Boyapati, b o y a p a t n.\n\nS. Yeah. Yeah. O for o scope. Wi Fi yak.\n\nA for a for alpha. P for papa. A for alpha, t for tap, I for India. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. I'm not currently with you. Okay. The devices?\n\nTwo mobile phones? One TV, one laptop? No. Sorry? Sorry.\n\nThat's it. Yeah. No. No. No.\n\n8 By 2. 8 Unit, 2 Limburg Way. Greenway. Greenway. 2900, S E D.\n\nYeah. My daughter. Yeah. 08, Unit. Yes.\n\nYep. Limburg Way. Yep. Yeah. Okay.\n\nYeah. Yeah. Unit 82 Limburg Way. So it is 2 Limburg Way. Yeah.\n\nOkay. Yeah. Got it. How much how many lunch 100? He filed a twelve month contract?\n\nWhat will be the... I'll take two... Twelve months. Can I get the router free? Can I get the router for twelve months?\n\nCan I get the router of twelve months contract? Maybe it's Z zero eight by two limburger. Like, it will be Z 08 or Unit 8? Sometimes it will take unit eight. Sometimes it will take ZZ zero.\n\nRight? So 59Point45, that one will get the twelve months contract. I'll check it. 1 moment. Otherwise, Apartment 3082 Limburg Way.\n\nYeah. We are moving from that... I... The daughter's. That's why I'm asking.\n\nYep. No no actual Internet. Other Internet is there for me. No. For the billing, Super Network is there.\n\nThat's why we are... I'm taking the Super Network. 2 Limburg Way... Greenway. Yeah.\n\nApartment 308 Space 2 Linda Green. Yeah. Yeah. Sorry? Yeah.\n\nNo. This is rent, rented one. The apartment number and...... Number is correct. It's 308 Space 2 Limburg Way.\n\nAnd I search in Google also to... Yes. Yeah. I'm currently here only. Currently near to to his house.\n\nHouse. Some money is here. They're they're moving, like, third or fourth. We are shifting here from fourth, fourth October. I don't know what is the note they are using.\n\nYeah. We we want to take from October 4. I'm not in this in this school, but my relatives are there here, so we can hear to these partners. Okay. I I I I Yeah.\n\nI'm not getting you WhatsApp. What about the only... Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. I just want to take the new connection.\n\nThey will take the the router, I think. I don't know what they'll do. Okay. He said I canceled. That's why I'm calling you.\n\nHe said I canceled on October 4, he said, to us. Cancel the service, miss. Can you tell me? Hello? Yes.\n\nGood morning. Okay. Yes. That's Lucy. They are moving.\n\nWe are coming to this apartment from October 4. We still live in 225 Biscoff Street, but they are moving. Yeah. Now currently, we are living here for... Since two days, three days, we are living here.\n\nI think maybe his Wi Fi is also eight l eight l eight l eight, I think. Raja. Yes. Yes. No.\n\nNo. No. Maybe maybe they'll take the router. I don't. Yeah.\n\nYep. Sure. No. He is not here. And then so sorry.\n\nYes. If I if I transfer if I transfer to my mail, will I get any discount? Yeah. I'm a new customer now. He cancel...\n\nHe said he canceled on October 4, he said. Yeah. He he contacted you, and he canceled from October 4, he said, to me. Then I'll not get the Internet for how many how many years a month? How are you?\n\nYeah. My phone network will be also not good. Sorry? They're using the Internet now. What?\n\nI don't know. I'll spend the. 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sorry.","start":1950.245,"end":1952.31,"sentiment":"negative","sentiment_score":-0.3831494003534317}],"sentiment":"neutral","sentiment_score":-0.3098614270036871,"num_words":11,"start":1945.765,"end":1952.31},{"sentences":[{"text":"Yes.","start":1967.305,"end":1967.805,"sentiment":"neutral","sentiment_score":0.0530223622918129},{"text":"If I if I transfer if I transfer to my mail, will I get any discount?","start":1982.13,"end":2007.9349,"sentiment":"neutral","sentiment_score":-0.0038553703343495727},{"text":"Yeah.","start":2013.66,"end":2013.8201,"sentiment":"neutral","sentiment_score":0.12477259337902068},{"text":"I'm a new customer now.","start":2013.8201,"end":2019.12,"sentiment":"neutral","sentiment_score":0.0906740128993988},{"text":"He cancel...","start":2031.5549,"end":2032.375,"sentiment":"neutral","sentiment_score":-0.03659903258085251}],"sentiment":"neutral","sentiment_score":0.01985124118626118,"num_words":25,"start":1967.305,"end":2032.375},{"sentences":[{"text":"He said he canceled on October 4, he said.","start":2032.4349,"end":2035.975,"sentiment":"neutral","sentiment_score":-0.1002582452363438},{"text":"Yeah.","start":2042.14,"end":2042.62,"sentiment":"neutral","sentiment_score":-0.05096086114645004},{"text":"He he contacted you, and he canceled from October 4, he said, to me.","start":2042.62,"end":2049.04,"sentiment":"neutral","sentiment_score":-0.11566902909960065},{"text":"Then I'll not get the Internet for how many how many years a month?","start":2100.8,"end":2106.1,"sentiment":"neutral","sentiment_score":-0.17839691362210683},{"text":"How are you?","start":2107.6,"end":2108.58,"sentiment":"neutral","sentiment_score":-0.08744929234186809}],"sentiment":"neutral","sentiment_score":-0.13006234496105007,"num_words":41,"start":2032.4349,"end":2108.58},{"sentences":[{"text":"Yeah.","start":2110.6401,"end":2111.04,"sentiment":"negative","sentiment_score":-0.3960029184818268},{"text":"My phone network will be also not good.","start":2111.04,"end":2113.815,"sentiment":"negative","sentiment_score":-0.7232331335544586},{"text":"Sorry?","start":2130.01,"end":2130.51,"sentiment":"neutral","sentiment_score":-0.14370524883270264},{"text":"They're using the Internet now.","start":2140.9702,"end":2143.07,"sentiment":"neutral","sentiment_score":-0.29183928966522216},{"text":"What?","start":2143.37,"end":2143.4402,"sentiment":"neutral","sentiment_score":-0.26532748341560364}],"sentiment":"negative","sentiment_score":-0.5031310729682446,"num_words":16,"start":2110.6401,"end":2143.4402},{"sentences":[{"text":"I don't know.","start":2143.4402,"end":2144.35,"sentiment":"neutral","sentiment_score":-0.31766381363073987},{"text":"I'll spend the.","start":2145.255,"end":2157.265,"sentiment":"neutral","sentiment_score":-0.007323316298425198},{"text":"Sorry?","start":2157.265,"end":2157.765,"sentiment":"neutral","sentiment_score":-0.08484950661659241}],"sentiment":"neutral","sentiment_score":-0.15140155662915536,"num_words":7,"start":2143.4402,"end":2157.765}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hi. Myself, Rosemary?\n\nChannel 0: I'm sorry. What's your name again?\n\nChannel 1: Myself, Rosemary? Hello?\n\nChannel 0: Yes. Hello. Is it Smithy?\n\nChannel 1: Are you hearing me? Rosemary.\n\nChannel 0: Could you spell\n\nChannel 1: Hello?\n\nChannel 0: your name, please? I just wanna make sure. I just want to address you properly.\n\nChannel 1: Myself, Rosemary. I just want to set a new connection. Are you hearing me?\n\nChannel 0: Yes.\n\nChannel 1: Hello?\n\nChannel 0: I can hear you. Yes. Can you hear\n\nChannel 1: Yeah.\n\nChannel 0: me?\n\nChannel 1: I...\n\nChannel 0: Could you spell out your name, please?\n\nChannel 1: Yeah. Rosemary.\n\nChannel 0: Oh, Rosemary. Thank you so much, Rosemary. And you mentioned about having new connection. Are you currently with us, or you're looking for?\n\nChannel 1: No. I'm not currently\n\nChannel 0: Oh,\n\nChannel 1: with you, but I want\n\nChannel 0: okay.\n\nChannel 1: to take a new connection from October 4. I'm moving to the house. That's why I want to take the new connection.\n\nChannel 0: Oh, sure. No worries. I'll go ahead and pull up your account. Just give me one second. How about your last name, please?\n\nLast name.\n\nChannel 1: Boyapati, b o y a p a t n.\n\nChannel 0: Hold on. How are you doing, by the way, Rosemary? How are you doing today?\n\nChannel 1: S.\n\nChannel 0: That's good to hear. Is your rosemary one word or it's separate rose and Mary? Okay. How about your last name? B...\n\nMhmm. I have b for bravo. Is it?\n\nChannel 1: Yeah.\n\nChannel 0: What's next?\n\nChannel 1: Yeah. O for o scope.\n\nChannel 0: Okay.\n\nChannel 1: Wi Fi yak. A\n\nChannel 0: Alright.\n\nChannel 1: for a for alpha.\n\nChannel 0: A.\n\nChannel 1: P for papa.\n\nChannel 0: Okay.\n\nChannel 1: A for alpha,\n\nChannel 0: Mhmm. Alright.\n\nChannel 1: t for tap,\n\nChannel 0: Okay.\n\nChannel 1: I for India.\n\nChannel 0: Thank you so much. It doesn't... It didn't give me an account. Just give me one second. I have rosemary, r for Romeo, o for Oscar, s for Sierra, e for echo, m for Mary, a for alpha, r for Romeo, y for Yankee.\n\nAnd\n\nChannel 1: Yeah.\n\nChannel 0: then for your last name, it's b for bravo, o for\n\nChannel 1: Yeah.\n\nChannel 0: OscarYForYankeeA\n\nChannel 1: Yeah.\n\nChannel 0: ForAlphaPFor\n\nChannel 1: Yeah.\n\nChannel 0: PapaAFor\n\nChannel 1: Yeah.\n\nChannel 0: AlphaTFor\n\nChannel 1: Yeah.\n\nChannel 0: TangoAndThenIFor\n\nChannel 1: Yeah.\n\nChannel 0: India.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: I'm sorry, but it doesn't give me an account. You you are not currently with us. Is that correct?\n\nChannel 1: I'm not currently with\n\nChannel 0: Oh, that's fine. No worries. I'll go ahead and further assist you, Rosemary. No worries. You are connected to the best Internet service provider.\n\nChannel 1: you. Okay.\n\nChannel 0: So right now, I just have some few questions for you. Can you tell me how many Internet users use the Internet in a daily use?\n\nChannel 1: The devices?\n\nChannel 0: Yeah.\n\nChannel 1: Two mobile phones?\n\nChannel 0: Okay.\n\nChannel 1: One TV, one laptop?\n\nChannel 0: Do you also work from home?\n\nChannel 1: No.\n\nChannel 0: And how about gaming? Do you... Are you guys heavy gamer? No.\n\nChannel 1: Sorry?\n\nChannel 0: K. So\n\nChannel 1: Sorry.\n\nChannel 0: you are mainly using the Internet for browsing, streaming, your mobile phone, and then your TV, and then your laptop. Correct?\n\nChannel 1: That's it. Yeah.\n\nChannel 0: Okay. Are you working from home?\n\nChannel 1: No. No. No.\n\nChannel 0: Okay. I'll go ahead and check which network is serviceable to your area or location. Can you provide me your complete service address, please?\n\nChannel 1: 8 By 2.\n\nChannel 0: 8...\n\nChannel 1: 8 Unit, 2 Limburg Way.\n\nChannel 0: Oh, okay. Sorry. What's that again? Green?\n\nChannel 1: Greenway. Greenway.\n\nChannel 0: Oh, Grimace. What's next?\n\nChannel 1: 2900, S E D.\n\nChannel 0: Okay. In AT and T. Let me just check this area. Okay. Is that my daughter?\n\nChannel 1: Yeah. My daughter.\n\nChannel 0: Uh-huh. She's so cute. She repeats... Yeah. She...\n\nBecause she's continue repeating what we are saying. That's so cute. It could be it could be a toddler. Correct?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Let me just check here. Is it Unit 80?\n\nChannel 1: 08, Unit.\n\nChannel 0: Oh, it's Number 8,\n\nChannel 1: Yes.\n\nChannel 0: Apartment 2. Is it Apartment 2? I have Unit 8 to what's the\n\nChannel 1: Yep.\n\nChannel 0: street, please?\n\nChannel 1: Limburg Way.\n\nChannel 0: Okay. Then Greenway, ACT 2900. Thank you so much. Just give me\n\nChannel 1: Yep.\n\nChannel 0: one second.\n\nChannel 1: Yeah.\n\nChannel 0: How old is she? Okay. Lindbergh Way, Greenway. Unit 8. Unit 8.\n\nOkay. It's not here. Let me check on Linham. I can put you on hold for a minute or two so that you can attend to your daughter while I'm checking your address. I'll put you on hold.\n\nOkay?\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Hello, Rosemary?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. I just wanna make sure that I have the correct unit number. Is it Unit Number 8?\n\nChannel 1: Yeah.\n\nChannel 0: Number 8 only, like the number 8. Correct?\n\nChannel 1: Unit 82 Limburg Way. So it is 2 Limburg Way.\n\nChannel 0: Okay. Hold on. Thank you so much. Hello, Rosemary. Thank you so much for holding.\n\nHi. Thank you for holding. While I am looking into your serviceable network, we can go ahead and discuss the best m... MBBS that is best for you. Just give me one moment, and let me go back\n\nChannel 1: Yeah.\n\nChannel 0: to our\n\nChannel 1: Okay.\n\nChannel 0: website. Or have you already visited our website and chose the best plan for you?\n\nChannel 1: Yeah.\n\nChannel 0: Not yet.\n\nChannel 1: Got it.\n\nChannel 0: Okay. Sure. Normally, for two users with two mobile and one TV and laptop for mainly streaming and browsing. Uh-huh. Let me see here.\n\nSo, normally, we offer either the basic or the standard for either 25 or 50 MBBS. So are you planning to have a contract or no\n\nChannel 1: How much how many lunch 100?\n\nChannel 0: contract? With contract? Right. So we are currently offering a twelve month contract and a twenty four month contract. Which one do you prefer?\n\nChannel 1: He filed a twelve month contract? What will\n\nChannel 0: Twelve months. Eight twelve months\n\nChannel 1: be\n\nChannel 0: or\n\nChannel 1: the...\n\nChannel 0: twenty four.\n\nChannel 1: I'll take two... Twelve months. Can I get the router free? Can I get the router for twelve\n\nChannel 0: Mhmm.\n\nChannel 1: months?\n\nChannel 0: Sorry?\n\nChannel 1: Can I get the router of twelve months contract?\n\nChannel 0: We'll we'll look into that depending on your serviceable network. If I may ask if it's only eight, is it not g zero eight? Is there\n\nChannel 1: Maybe it's Z zero eight by two limburger. Like, it will be Z 08 or Unit 8? Sometimes it will take unit eight. Sometimes it will take ZZ zero. Right?\n\nSo 59Point45, that one will get the twelve months contract.\n\nChannel 0: Is it... I I... We will talk. We'll move forward after we verify your... Yeah.\n\nBefore we move forward with the contract, I'm sorry. I'm currently checking your... The service bill... I mean, serviceable network for your location. Is there any way that you could get any document or billing document to confirm your address, please?\n\nBecause I'm suspecting that your location is serviceable with our network. However, it's just kinda incomplete yet. Is it\n\nChannel 1: I'll check it.\n\nChannel 0: g\n\nChannel 1: 1\n\nChannel 0: zero\n\nChannel 1: moment.\n\nChannel 0: eight or... Yeah. Please check. I I am referring to your new address. Okay?\n\nChannel 1: Otherwise, Apartment 3082 Limburg Way.\n\nChannel 0: Is it... Is this your current address or your new address? You mentioned earlier that you're moving places.\n\nChannel 1: Yeah. We are moving from that... I... The daughter's. That's why I'm asking.\n\nChannel 0: So so this address is your new address where you will move.\n\nChannel 1: Yep.\n\nChannel 0: And what's your current address? Do you have a current I s... Internet right now?\n\nChannel 1: No no actual Internet. Other Internet is there for me.\n\nChannel 0: So you don't have... I mean, you don't have Internet provider right now?\n\nChannel 1: No.\n\nChannel 0: And this is your new\n\nChannel 1: For the billing,\n\nChannel 0: Internet?\n\nChannel 1: Super Network is there. That's why we are... I'm taking the Super Network.\n\nChannel 0: Because this address... Let me check here. Okay? Hold on. Hello.\n\nHello, baby. What's your name?\n\nChannel 1: 2 Limburg Way... Greenway.\n\nChannel 0: So it's apartment so it's apartment, Unit Number G 08. Correct?\n\nChannel 1: Yeah. Apartment 308 Space 2\n\nChannel 0: Have\n\nChannel 1: Linda\n\nChannel 0: you already\n\nChannel 1: Green.\n\nChannel 0: con... Yeah. So I have here Unit G 08. Is it G For George and then 082 Lindbergh Way, Greenway, A C T 2900?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Have you tried contacting the landlord where you are going to transfer or remove?\n\nChannel 1: Sorry?\n\nChannel 0: I mean, if this address was given by your new landlord? I mean, do\n\nChannel 1: Yeah.\n\nChannel 0: you own it?\n\nChannel 1: No. This is rent, rented one.\n\nChannel 0: Is there a possible way to... I mean, to... For you to contact again your landlord, to make sure you were given the correct unit and apartment number?\n\nChannel 1: The apartment\n\nChannel 0: Or are\n\nChannel 1: number\n\nChannel 0: you\n\nChannel 1: and...... Number is correct. It's 308 Space 2 Limburg Way.\n\nChannel 0: Alright.\n\nChannel 1: And I search\n\nChannel 0: Have\n\nChannel 1: in\n\nChannel 0: you already...\n\nChannel 1: Google also to... Yes.\n\nChannel 0: Did you already move in to this new address? And you are currently in this address right now while I am talking to you.\n\nChannel 1: Yeah. I'm currently here only. Currently\n\nChannel 0: Okay.\n\nChannel 1: near to to his house.\n\nChannel 0: And there is no Internet connection yet. Correct?\n\nChannel 1: House. Some money is here. They're they're moving, like, third or fourth. We are shifting here from fourth, fourth October.\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: So\n\nChannel 1: don't\n\nChannel 0: for\n\nChannel 1: know\n\nChannel 0: that\n\nChannel 1: what is\n\nChannel 0: one...\n\nChannel 1: the note they are using.\n\nChannel 0: Oh, I see. So so here's what happened. The current owner of this address will move on October.\n\nChannel 1: Yeah. We we\n\nChannel 0: Yes?\n\nChannel 1: want to take from October 4.\n\nChannel 0: And though they are be moving in October 4, you are already in this address right now. Correct?\n\nChannel 1: I'm not in this in this school, but my relatives are there here, so we can hear to these partners.\n\nChannel 0: Oh, okay. Are are\n\nChannel 1: Okay.\n\nChannel 0: are\n\nChannel 1: I\n\nChannel 0: they\n\nChannel 1: I\n\nChannel 0: your\n\nChannel 1: I I\n\nChannel 0: relatives?\n\nChannel 1: Yeah.\n\nChannel 0: I see. For that one, I really appreciate you reaching to us, Rosemary. For this one, since there is an active network on this address, the address owner will need... I mean, will be the one to contact us directly. So by by that way, we will we will talk to who...\n\nWe will talk to them because this needs to be either canceled or transferred to your... I mean, we're making changes on this address, so we will need to get in touch with the account owner as well.\n\nChannel 1: I'm not getting you WhatsApp. What\n\nChannel 0: Okay.\n\nChannel 1: about the only...\n\nChannel 0: Alright. So right now, you mentioned that your relative living in this area... I mean, in this\n\nChannel 1: Yeah.\n\nChannel 0: address is your relative. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So your relative is set to move out October 4, and you as well, you are set to move in on October 4. Correct?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. And you want to be... Or you want to transfer the account name or the account\n\nChannel 1: Yeah.\n\nChannel 0: service\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: Yeah.\n\nChannel 0: your name. Correct?\n\nChannel 1: Yeah. I just want to take the new connection. They will take the the router, I think. I don't know what they'll do.\n\nChannel 0: Mhmm. So it's going to be a different process.\n\nChannel 1: Okay.\n\nChannel 0: K? Sorry. So what's gonna happen, Rosemary? No worries. I can still assist you once you are...\n\nOnce you moved out. Okay? So let me check.\n\nChannel 1: He said I canceled. That's why I'm calling you. He said I canceled on October 4, he said, to us.\n\nChannel 0: Are... Sorry. Are you calling to cancel the service or transfer the account to your name?\n\nChannel 1: Cancel the service, miss. Can you tell me? Hello?\n\nChannel 0: Yes. Hello. One moment.\n\nChannel 1: Yes. Good morning.\n\nChannel 0: So, Rosemary, hello? Okay. Let's go back to the to\n\nChannel 1: Okay.\n\nChannel 0: let's go back to the... I mean, to the basic. Okay? So earlier, I... Actually, I thought you are moving in places or you are moving in here in this address because your relative is moving out.\n\nIs it not the scenario?\n\nChannel 1: Yes. That's Lucy. They are moving. We are coming to this apartment from October 4. We still live in 225 Biscoff Street, but they are moving.\n\nChannel 0: Are you currently living with this relative?\n\nChannel 1: Yeah. Now currently, we are living here for... Since two days, three days, we are living here. I think maybe his Wi Fi is also eight l eight l eight l eight, I think.\n\nChannel 0: So you are currently living with... Can you tell me what's his name so that I can address him as well? What's his name again?\n\nChannel 1: Raja.\n\nChannel 0: Okay. So right now, Rosemary,\n\nChannel 1: Yes.\n\nChannel 0: you are living in the same address with Raja. Correct?\n\nChannel 1: Yes.\n\nChannel 0: Okay. So are you going to move out with Raja as well?\n\nChannel 1: No. No. No.\n\nChannel 0: So you are going to stay in this address, and Raja will move out and bring their router when they move out. Correct?\n\nChannel 1: Maybe maybe they'll take the router. I\n\nChannel 0: Oh, okay. But you'll stay on this address and want a new connection because they are moving out. Correct?\n\nChannel 1: don't. Yeah.\n\nChannel 0: Okay. Alright. Thank you so much for that, Rosemary. So here's what's gonna happen. As I've mentioned earlier, we will need Raja to contact us regarding with this account because they...\n\nHe's moving places. We would also like to communicate with him. Or\n\nChannel 1: Yep.\n\nChannel 0: is it\n\nChannel 1: Sure.\n\nChannel 0: a he or a he?\n\nChannel 1: No. He is not here. And then so sorry.\n\nChannel 0: I mean... Okay. So, again, we will need to communicate with Raja so that we can get in touch with him regarding this account since he's moving out... Moving into a different place.\n\nChannel 1: Yes.\n\nChannel 0: Okay? So... But we still can accommodate your request. If in any case that this address will be available because... I mean, it's always...\n\nIt it will be available because Raja will\n\nChannel 1: If\n\nChannel 0: Raja will move out. It means that your... The same address will\n\nChannel 1: I if\n\nChannel 0: be\n\nChannel 1: I\n\nChannel 0: available for Supa.\n\nChannel 1: transfer if I transfer to my mail, will I get any\n\nChannel 0: No. Well, it... You'll have a discount actually when...\n\nChannel 1: discount?\n\nChannel 0: If you were a new customer, and you're actually a new customer.\n\nChannel 1: Yeah. I'm a new customer\n\nChannel 0: Right. Right. So transferring...\n\nChannel 1: now.\n\nChannel 0: I mean, again, we have this process where Raja will need to contact us because we follow the thirty days notification cancellation.\n\nChannel 1: He cancel... He said he canceled on October 4, he said.\n\nChannel 0: Did he already contacted... Or, I mean, did he already contact us regarding with\n\nChannel 1: Yeah.\n\nChannel 0: the\n\nChannel 1: He he contacted you, and he canceled from October 4, he said, to me.\n\nChannel 0: cancellation? Okay. Alright. So if that's the case then... If that's the case then, Rosemary, your...\n\nThis address is currently not yet available because there is still an active network. So once this has been disconnected, Raja... Because Raja will move out. That's the time that you can apply for a new Internet service, which is gonna be the same... The Supa network because this is serviceable.\n\nChannel 1: Then I'll not get the Internet for how many how many years a month? How are you? Yeah. My phone network will be also not good.\n\nChannel 0: One moment. Let me just check. Okay. If I may ask if they are still there in the address,\n\nChannel 1: Sorry?\n\nChannel 0: are they still with you living in the apartment, or they've already moved out and not using the Internet?\n\nChannel 1: They're using the Internet now. What? I don't know. I'll\n\nChannel 0: So it means\n\nChannel 1: spend\n\nChannel 0: that you still... You... You're you're supposed to have an an an Internet right now because the account's still active on my end.\n\nChannel 1: the. Sorry?\n\nChannel 0: Since, on our end, we're seeing a... An active account. So it it means that you could still access the Internet.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.8399999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.6196410775184631},{"text":"My name is Mary.","start":3.1999998,"end":4.0,"sentiment":"positive","sentiment_score":0.5268846452236176},{"text":"May I have your name, please?","start":4.0,"end":5.22,"sentiment":"positive","sentiment_score":0.357977494597435}],"sentiment":"positive","sentiment_score":0.49024059573809303,"channel":0,"num_words":15,"start":1.8399999,"end":5.22},{"sentences":[{"text":"Hi.","start":6.24,"end":6.56,"sentiment":"neutral","sentiment_score":0.036199185997247696},{"text":"Myself, Rosemary?","start":6.56,"end":7.62,"sentiment":"neutral","sentiment_score":0.024360676296055317}],"sentiment":"neutral","sentiment_score":0.028306846196452778,"channel":1,"num_words":3,"start":6.24,"end":7.62},{"sentences":[{"text":"I'm 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are...","start":1605.41,"end":1608.87,"sentiment":"neutral","sentiment_score":0.14939488470554352}],"sentiment":"neutral","sentiment_score":0.06999910962493981,"channel":0,"num_words":17,"start":1602.53,"end":1608.87},{"sentences":[{"text":"Once you moved out.","start":1609.3451,"end":1610.4651,"sentiment":"neutral","sentiment_score":-0.08047945890575647},{"text":"Okay?","start":1610.4651,"end":1610.9651,"sentiment":"neutral","sentiment_score":-0.0373438335955143},{"text":"So let me check.","start":1611.1051,"end":1615.125,"sentiment":"neutral","sentiment_score":-0.04949688073247671}],"sentiment":"neutral","sentiment_score":-0.061916576905383006,"channel":0,"num_words":9,"start":1609.3451,"end":1615.125},{"sentences":[{"text":"He said I canceled.","start":1617.9299,"end":1620.6699,"sentiment":"neutral","sentiment_score":-0.20444588363170624},{"text":"That's why I'm calling you.","start":1620.8899,"end":1622.6699,"sentiment":"neutral","sentiment_score":-0.16190141439437866},{"text":"He 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The customer chooses the twelve-month contract and Mary asks for a billing document to confirm their new address. The agent explains they may need to verify the customer's address and may need to transfer their account to their relative. The customer confirms cancelation and is advised to communicate with the relative to get in touch with them."},"intents":{"segments":[{"text":"My name is Mary. May I have your name, please? Hi.","start_word":5,"end_word":15,"intents":[{"intent":"Ask for name","confidence_score":0.0030885336}]},{"text":"May I have your name, please? Hi.","start_word":9,"end_word":15,"intents":[{"intent":"Verify identity","confidence_score":0.002712948}]},{"text":"I just want to set a new connection. Are you hearing me? Yes.","start_word":58,"end_word":70,"intents":[{"intent":"Set new connection","confidence_score":0.40484476},{"intent":"Request new connection","confidence_score":0.006946504}]},{"text":"And you mentioned about having new connection. Are you currently with us, or you're looking for? No.","start_word":99,"end_word":115,"intents":[{"intent":"Confirm current connection","confidence_score":0.00023586857}]},{"text":"I'll go ahead and pull up your account. Just give me one second.","start_word":152,"end_word":164,"intents":[{"intent":"Pull up account","confidence_score":0.02144194}]},{"text":"How about your last name, please? Last name.","start_word":165,"end_word":172,"intents":[{"intent":"Verify last name","confidence_score":0.04111386},{"intent":"Ask about last name","confidence_score":0.0045502004}]},{"text":"then for your last name, it's b for bravo, o for Yeah.","start_word":310,"end_word":321,"intents":[{"intent":"Provide name","confidence_score":0.01701914}]},{"text":"I'm sorry, but it doesn't give me an account. You you are not currently with us. Is that correct?","start_word":334,"end_word":352,"intents":[{"intent":"Assist with account","confidence_score":0.0014129677}]},{"text":"I'll go ahead and further assist you, Rosemary. No worries.","start_word":362,"end_word":371,"intents":[{"intent":"Assist customer","confidence_score":0.02135836}]},{"text":"Can you tell me how many Internet users use the Internet in a daily use? The devices?","start_word":394,"end_word":410,"intents":[{"intent":"Confirm usage","confidence_score":0.040624686}]},{"text":"I'll go ahead and check which network is serviceable to your area or location. Can you provide me your complete service address, please?","start_word":477,"end_word":499,"intents":[{"intent":"Provide location","confidence_score":0.0066536623}]},{"text":"Can you provide me your complete service address, please?","start_word":491,"end_word":499,"intents":[{"intent":"Provide service address","confidence_score":0.31596446}]},{"text":"I just wanna make sure that I have the correct unit number. Is it Unit Number 8?","start_word":683,"end_word":699,"intents":[{"intent":"Check unit number","confidence_score":0.26055402},{"intent":"Confirm unit number","confidence_score":0.15726423}]},{"text":"While I am looking into your serviceable network, we can go ahead and discuss the best m... MBBS that is best for you. Just give me one moment, and let me go back Yeah.","start_word":739,"end_word":772,"intents":[{"intent":"Discuss mbbs plan","confidence_score":0.31377485}]},{"text":"So we are currently offering a twelve month contract and a twenty four month contract. Which one do you prefer?","start_word":856,"end_word":875,"intents":[{"intent":"Determine contract duration","confidence_score":0.089365244},{"intent":"Confirm contract terms","confidence_score":0.0012241338}]},{"text":"Can I get the router free? Can I get the router for twelve Mhmm. months? Sorry?","start_word":899,"end_word":914,"intents":[{"intent":"Determine router price","confidence_score":0.28447512}]},{"text":"I I am referring to your new address. Okay? Otherwise, Apartment 3082 Limburg Way. Is it... Is this your current address or your new address?","start_word":1077,"end_word":1101,"intents":[{"intent":"Verify address","confidence_score":0.61853224},{"intent":"Check address","confidence_score":0.6441588},{"intent":"Confirm address","confidence_score":0.2209099}]},{"text":"Have you tried contacting the landlord where you are going to transfer or remove? Sorry?","start_word":1263,"end_word":1277,"intents":[{"intent":"Contact landlord","confidence_score":0.07494679}]},{"text":"It's 308 Space 2 Limburg Way. Alright. And I search Have in you already... Google also to... Yes.","start_word":1341,"end_word":1358,"intents":[{"intent":"Request and verify address","confidence_score":0.00005570423}]},{"text":"And there is no Internet connection yet. Correct?","start_word":1394,"end_word":1401,"intents":[{"intent":"Request phone connection","confidence_score":0.00029373582}]},{"text":"For this one, since there is an active network on this address, the address owner will need... I mean, will be the one to contact us directly. So by by that way, we will we will talk to who... We will talk to them because this needs to be either canceled or transferred to your... I mean, we're making changes on this address, so we will need to get in touch with the account owner as well.","start_word":1530,"end_word":1606,"intents":[{"intent":"Negotiate with account owner","confidence_score":0.00003896925}]},{"text":"Are you calling to cancel the service or transfer the account to your name? Cancel the service, miss.","start_word":1773,"end_word":1790,"intents":[{"intent":"Cancel service","confidence_score":0.1696985}]},{"text":"That's Lucy. They are moving. We are coming to this apartment from October 4. We still live in 225 Biscoff Street, but they are moving. Are you currently living with this relative? Yeah.","start_word":1857,"end_word":1889,"intents":[{"intent":"Address relative","confidence_score":0.013477968}]},{"text":"What's his name again?","start_word":1944,"end_word":1947,"intents":[{"intent":"Clarify contact information","confidence_score":0.0000014675968}]},{"text":"Thank you so much for that, Rosemary.","start_word":2034,"end_word":2040,"intents":[{"intent":"Express gratitude","confidence_score":0.033295773}]},{"text":"We would also like to communicate with him. Or Yep. is it Sure.","start_word":2066,"end_word":2078,"intents":[{"intent":"Communicate with rahi","confidence_score":0.018876912}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. May I have your name, please?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.4935317039489746},{"text":"Hi. Myself, Rosemary? I'm sorry. What's your name again? Myself, Rosemary? Hello? Yes. Hello. Is it Smithy? Are you hearing me? Rosemary. Could you spell Hello? your name, please? I just wanna make sure. I just want to address you properly. Myself, Rosemary. I just want to set a new connection. Are you hearing me? Yes. Hello? I can hear you. Yes. Can you hear Yeah. me? I... Could you spell out your name, please? Yeah. Rosemary. Oh, Rosemary.","start_word":15,"end_word":93,"sentiment":"neutral","sentiment_score":-0.0028279570396989584},{"text":"Thank you so much, Rosemary.","start_word":94,"end_word":98,"sentiment":"positive","sentiment_score":0.6665247082710266},{"text":"And you mentioned about having new connection. Are you currently with us, or you're looking for? No. I'm not currently Oh, with you, but I want okay. to take a new connection from October 4. I'm moving to the house. That's why I want to take the new connection. Oh, sure. No worries. I'll go ahead and pull up your account. Just give me one second. How about your last name, please? Last name. Boyapati, b o y a p a t n. 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I have rosemary, r for Romeo, o for Oscar, s for Sierra, e for echo, m for Mary, a for alpha, r for Romeo, y for Yankee. And Yeah. then for your last name, it's b for bravo, o for Yeah. OscarYForYankeeA Yeah. ForAlphaPFor Yeah. PapaAFor Yeah. AlphaTFor Yeah. TangoAndThenIFor Yeah. India. Yeah. Yeah. I'm sorry, but it doesn't give me an account. You you are not currently with us. Is that correct? I'm not currently with Oh, that's fine. No worries. I'll go ahead and further assist you, Rosemary. No worries. You are connected to the best Internet service provider. you. Okay. So right now, I just have some few questions for you. Can you tell me how many Internet users use the Internet in a daily use? The devices? Yeah. Two mobile phones? Okay. One TV, one laptop? Do you also work from home? No. And how about gaming? Do you... Are you guys heavy gamer? No. Sorry? K. So Sorry. you are mainly using the Internet for browsing, streaming, your mobile phone, and then your TV, and then your laptop. Correct? That's it. Yeah. Okay. Are you working from home? No. No. No. Okay. I'll go ahead and check which network is serviceable to your area or location. Can you provide me your complete service address, please? 8 By 2. 8... 8 Unit, 2 Limburg Way. Oh, okay. Sorry. What's that again? Green? Greenway. Greenway. Oh, Grimace. What's next? 2900, S E D. Okay. In AT and T. Let me just check this area. Okay. Is that my daughter? Yeah. My daughter. Uh-huh. She's so cute. She repeats... Yeah. She... Because she's continue repeating what we are saying.","start_word":202,"end_word":560,"sentiment":"neutral","sentiment_score":0.024925770633010852},{"text":"That's so cute.","start_word":561,"end_word":563,"sentiment":"positive","sentiment_score":0.36801469326019287},{"text":"It could be it could be a toddler. Correct? Yeah. Okay. Let me just check here. Is it Unit 80? 08, Unit. Oh, it's Number 8, Yes. Apartment 2. Is it Apartment 2? I have Unit 8 to what's the Yep. street, please? Limburg Way. Okay. Then Greenway, ACT 2900.","start_word":564,"end_word":613,"sentiment":"neutral","sentiment_score":0.03209816291928291},{"text":"Thank you so much.","start_word":614,"end_word":617,"sentiment":"positive","sentiment_score":0.565965473651886},{"text":"Just give me Yep. one second. Yeah. How old is she? Okay. Lindbergh Way, Greenway. Unit 8. Unit 8. Okay. It's not here. Let me check on Linham. I can put you on hold for a minute or two so that you can attend to your daughter while I'm checking your address. I'll put you on hold. Okay? Okay. Thank you. Hello, Rosemary? Yeah. Yes. I just wanna make sure that I have the correct unit number. Is it Unit Number 8? Yeah. Number 8 only, like the number 8. Correct? Unit 82 Limburg Way. So it is 2 Limburg Way. Okay. Hold on.","start_word":618,"end_word":721,"sentiment":"neutral","sentiment_score":-0.0007119234561776886},{"text":"Thank you so much.","start_word":722,"end_word":725,"sentiment":"positive","sentiment_score":0.4543492794036865},{"text":"Hello, Rosemary.","start_word":726,"end_word":727,"sentiment":"neutral","sentiment_score":0.3198639750480652},{"text":"Thank you so much for holding. Hi. Thank you for holding.","start_word":728,"end_word":738,"sentiment":"positive","sentiment_score":0.4795982837677002},{"text":"While I am looking into your serviceable network, we can go ahead and discuss the best m... MBBS that is best for you. Just give me one moment, and let me go back Yeah. to our Okay. website. Or have you already visited our website and chose the best plan for you? Yeah. Not yet. Got it. Okay. Sure. Normally, for two users with two mobile and one TV and laptop for mainly streaming and browsing. Uh-huh. Let me see here. So, normally, we offer either the basic or the standard for either 25 or 50 MBBS. So are you planning to have a contract or no How much how many lunch 100? contract? With contract? Right. So we are currently offering a twelve month contract and a twenty four month contract. Which one do you prefer? He filed a twelve month contract? What will Twelve months. Eight twelve months be or the... twenty four. I'll take two... Twelve months. Can I get the router free? Can I get the router for twelve Mhmm. months? Sorry? Can I get the router of twelve months contract? We'll we'll look into that depending on your serviceable network. If I may ask if it's only eight, is it not g zero eight? Is there Maybe it's Z zero eight by two limburger. Like, it will be Z 08 or Unit 8? Sometimes it will take unit eight. Sometimes it will take ZZ zero. Right? So 59Point45, that one will get the twelve months contract. Is it... I I... We will talk. We'll move forward after we verify your... Yeah. Before we move forward with the contract, I'm sorry. I'm currently checking your... The service bill... I mean, serviceable network for your location. Is there any way that you could get any document or billing document to confirm your address, please?","start_word":739,"end_word":1045,"sentiment":"neutral","sentiment_score":0.010506500080470542},{"text":"Because I'm suspecting that your location is serviceable with our network. However, it's just kinda incomplete yet.","start_word":1046,"end_word":1062,"sentiment":"negative","sentiment_score":-0.4328225553035736},{"text":"Is it I'll check it. g 1 zero moment. eight or... Yeah. Please check. I I am referring to your new address. Okay? Otherwise, Apartment 3082 Limburg Way. Is it... Is this your current address or your new address? You mentioned earlier that you're moving places. Yeah. We are moving from that... I... The daughter's. That's why I'm asking. So so this address is your new address where you will move. Yep. And what's your current address? Do you have a current I s... Internet right now? No no actual Internet. Other Internet is there for me. So you don't have... I mean, you don't have Internet provider right now? No. And this is your new For the billing, Internet? Super Network is there. That's why we are... I'm taking the Super Network. Because this address... Let me check here. Okay? Hold on. Hello. Hello, baby. What's your name? 2 Limburg Way... Greenway. So it's apartment so it's apartment, Unit Number G 08. Correct? Yeah. Apartment 308 Space 2 Have Linda you already Green. con... Yeah. So I have here Unit G 08. Is it G For George and then 082 Lindbergh Way, Greenway, A C T 2900? Yeah. Yeah. Have you tried contacting the landlord where you are going to transfer or remove? Sorry? I mean, if this address was given by your new landlord? I mean, do Yeah. you own it? No. This is rent, rented one. Is there a possible way to... I mean, to... For you to contact again your landlord, to make sure you were given the correct unit and apartment number? The apartment Or are number you and...... Number is correct. It's 308 Space 2 Limburg Way. Alright. And I search Have in you already... Google also to... Yes. Did you already move in to this new address? And you are currently in this address right now while I am talking to you. Yeah. I'm currently here only. Currently Okay. near to to his house. And there is no Internet connection yet. Correct? House. Some money is here. They're they're moving, like, third or fourth. We are shifting here from fourth, fourth October. Okay. I So don't for know that what is one... the note they are using. Oh, I see. So so here's what happened. The current owner of this address will move on October. Yeah. We we Yes? want to take from October 4. And though they are be moving in October 4, you are already in this address right now. Correct? I'm not in this in this school, but my relatives are there here, so we can hear to these partners. Oh, okay. Are are Okay. are I they I your I I relatives? Yeah. I see.","start_word":1063,"end_word":1518,"sentiment":"neutral","sentiment_score":-0.05725637628092317},{"text":"For that one, I really appreciate you reaching to us, Rosemary.","start_word":1519,"end_word":1529,"sentiment":"positive","sentiment_score":0.4152870178222656},{"text":"For this one, since there is an active network on this address, the address owner will need... I mean, will be the one to contact us directly. So by by that way, we will we will talk to who... We will talk to them because this needs to be either canceled or transferred to your... I mean, we're making changes on this address, so we will need to get in touch with the account owner as well. I'm not getting you WhatsApp. What Okay. about the only... Alright. So right now, you mentioned that your relative living in this area... I mean, in this Yeah. address is your relative. Right? Yeah. Okay. So your relative is set to move out October 4, and you as well, you are set to move in on October 4. Correct? Yeah. Yes. And you want to be... Or you want to transfer the account name or the account Yeah. service Yeah. to Yeah. your name. Correct? Yeah. I just want to take the new connection. They will take the the router, I think. I don't know what they'll do. Mhmm. So it's going to be a different process. Okay. K? Sorry. So what's gonna happen, Rosemary? No worries. I can still assist you once you are... Once you moved out. Okay? So let me check. He said I canceled. That's why I'm calling you. He said I canceled on October 4, he said, to us. Are... Sorry. Are you calling to cancel the service or transfer the account to your name? Cancel the service, miss. Can you tell me? Hello? Yes. Hello. One moment. Yes. Good morning. So, Rosemary, hello? Okay. Let's go back to the to Okay. let's go back to the... I mean, to the basic. Okay? So earlier, I... Actually, I thought you are moving in places or you are moving in here in this address because your relative is moving out. Is it not the scenario? Yes. That's Lucy. They are moving. We are coming to this apartment from October 4. We still live in 225 Biscoff Street, but they are moving. Are you currently living with this relative? Yeah. Now currently, we are living here for... Since two days, three days, we are living here. I think maybe his Wi Fi is also eight l eight l eight l eight, I think. So you are currently living with... Can you tell me what's his name so that I can address him as well? What's his name again? Raja. Okay. So right now, Rosemary, Yes. you are living in the same address with Raja. Correct? Yes. Okay. So are you going to move out with Raja as well? No. No. No. So you are going to stay in this address, and Raja will move out and bring their router when they move out. Correct? Maybe maybe they'll take the router. I Oh, okay. But you'll stay on this address and want a new connection because they are moving out. Correct? don't. Yeah. Okay. Alright.","start_word":1530,"end_word":2033,"sentiment":"neutral","sentiment_score":-0.05220275622836891},{"text":"Thank you so much for that, Rosemary.","start_word":2034,"end_word":2040,"sentiment":"positive","sentiment_score":0.5001941919326782},{"text":"So here's what's gonna happen. As I've mentioned earlier, we will need Raja to contact us regarding with this account because they... He's moving places. We would also like to communicate with him. Or Yep. is it Sure. a he or a he? No.","start_word":2041,"end_word":2084,"sentiment":"neutral","sentiment_score":0.05630364269018173},{"text":"He is not here. And then so sorry.","start_word":2085,"end_word":2092,"sentiment":"negative","sentiment_score":-0.4282432496547699},{"text":"I mean... Okay. So, again, we will need to communicate with Raja so that we can get in touch with him regarding this account since he's moving out... Moving into a different place. Yes. Okay? So... But we still can accommodate your request. If in any case that this address will be available because... I mean, it's always... It it will be available because Raja will If Raja will move out. It means that your... The same address will I if be I available for Supa. transfer if I transfer to my mail, will I get any No. Well, it... You'll have a discount actually when... discount? If you were a new customer, and you're actually a new customer. Yeah. I'm a new customer Right. Right. So transferring... now. I mean, again, we have this process where Raja will need to contact us because we follow the thirty days notification cancellation. He cancel... He said he canceled on October 4, he said. Did he already contacted... Or, I mean, did he already contact us regarding with Yeah. the He he contacted you, and he canceled from October 4, he said, to me. cancellation? Okay. Alright. So if that's the case then... If that's the case then, Rosemary, your... This address is currently not yet available because there is still an active network. So once this has been disconnected, Raja... Because Raja will move out. That's the time that you can apply for a new Internet service, which is gonna be the same... The Supa network because this is serviceable. Then I'll not get the Internet for how many how many years a month? How are you?","start_word":2093,"end_word":2368,"sentiment":"neutral","sentiment_score":-0.04630909487605095},{"text":"Yeah. My phone network will be also not good. One moment.","start_word":2369,"end_word":2379,"sentiment":"negative","sentiment_score":-0.6115590929985046},{"text":"Let me just check. Okay. If I may ask if they are still there in the address, Sorry? are they still with you living in the apartment, or they've already moved out and not using the Internet? They're using the Internet now. What?","start_word":2380,"end_word":2422,"sentiment":"neutral","sentiment_score":-0.18747316300868988},{"text":"I don't know.","start_word":2423,"end_word":2425,"sentiment":"negative","sentiment_score":-0.3605802059173584},{"text":"I'll So it means spend that you still... You... You're you're supposed to have an an an Internet right now because the account's still active on my end. the. Sorry? Since, on our end, we're seeing a... An active account. So it it means that you could still access the Internet.","start_word":2426,"end_word":2476,"sentiment":"neutral","sentiment_score":-0.015451659448444843}],"average":{"sentiment":"neutral","sentiment_score":-0.012739085832168429}}}}