{"metadata":{"transaction_key":"deprecated","request_id":"01a0888d-f0d2-71c1-86f8-2da3f600d11e","sha256":"e51b0c38352bd7e8d497b6f629591afeb873d2b9507ab606276867349d8b0e9b","created":"2026-09-09T23:43:19.541Z","duration":4.8959374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":16,"output_tokens":16},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":16,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling. I'm currently out of the office until January 5.","confidence":0.99902344,"words":[{"word":"thank","start":1.12,"end":1.4399999,"confidence":0.6381836,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7294975519180298},{"word":"you","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7487438321113586},{"word":"for","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6732198596000671},{"word":"calling","start":1.76,"end":2.26,"confidence":1.0,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.656080424785614},{"word":"i'm","start":2.32,"end":2.56,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.15196287631988523},{"word":"currently","start":2.56,"end":2.96,"confidence":0.9970703,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.1811838001012802},{"word":"out","start":2.96,"end":3.1999998,"confidence":0.9951172,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.1804337054491043},{"word":"of","start":3.1999998,"end":3.28,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.19029836356639865},{"word":"the","start":3.28,"end":3.36,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16878433525562286},{"word":"office","start":3.36,"end":3.76,"confidence":0.9970703,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.2009080946445465},{"word":"until","start":3.76,"end":4.16,"confidence":0.99902344,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.17597384750843048},{"word":"january","start":4.16,"end":4.5279684,"confidence":0.85375977,"punctuated_word":"January","sentiment":"neutral","sentiment_score":-0.15114450454711914},{"word":"5","start":4.5279684,"end":4.895937,"confidence":0.85375977,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":-0.10993075370788574}],"paragraphs":{"transcript":"\nThank you for calling. I'm currently out of the office until January 5.","paragraphs":[{"sentences":[{"text":"Thank you for calling.","start":1.12,"end":2.26,"sentiment":"positive","sentiment_score":0.7018854171037674},{"text":"I'm currently out of the office until January 5.","start":2.32,"end":4.895937,"sentiment":"neutral","sentiment_score":-0.16784669790003034}],"sentiment":"neutral","sentiment_score":0.09976318363959973,"num_words":13,"start":1.12,"end":4.895937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling. I'm currently out of the office until January 5.","paragraphs":[{"sentences":[{"text":"Thank you for calling.","start":1.12,"end":2.26,"sentiment":"positive","sentiment_score":0.7018854171037674},{"text":"I'm currently out of the office until January 5.","start":2.32,"end":4.895937,"sentiment":"neutral","sentiment_score":-0.16784669790003034}],"sentiment":"neutral","sentiment_score":0.09976318363959973,"channel":1,"num_words":13,"start":1.12,"end":4.895937}]},"summary":{"result":"success","short":"Thank you for calling. I'm currently out of the office until January 5."},"intents":{"segments":[{"text":"Thank you for calling.","start_word":1,"end_word":4,"intents":[{"intent":"Informing absence","confidence_score":0.107193604},{"intent":"Expressing gratitude","confidence_score":0.15219681}]}]},"sentiments":{"segments":[{"text":"Thank you for calling.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.6927244067192078},{"text":"I'm currently out of the office until January 5.","start_word":4,"end_word":12,"sentiment":"neutral","sentiment_score":-0.1740710288286209}],"average":{"sentiment":"neutral","sentiment_score":0.09680254757404327}}}}