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Am I speaking with Yan Hong Zheng? Yeah. I just called you because regarding your concern about the reactivation, yeah, of your SIM card, the one that we canceled before. Yeah. So, currently, we're asking the back end team if that's possible to reactivate the service again to to the phone number. Because on our end, when we when we're going to activate it, we'll be needing a plan again, a registered plan for the number. We cannot activate it without a plan, actually. So we're confirming if that's possible to just activate it without a plan. No. Mobile plan, not an Internet plan. Yeah. Yep. Mhmm. Yeah. Sure. Yeah. Upon checking your previous plan to that number is 40 GB, unlimited talk and text. Is that correct? 5 g. Yeah. 5 g plan. Mhmm. Yeah. Upon checking, it's $45 per month. Yeah. But, actually, right now, we're checking in with the network team. If that is possible that we're just going to reactivate it without a plan. But if that's not possible, we're going to proceed with the plan. Yeah. Yeah. I'll just confirm it with the back end team if that's possible. But if it's not, we're going to proceed with activating the number again with the plan connected with the plan. But we'll get back to you once I hear an update from them. So, actually, right now, we log a ticket full to the network team asking if we can reactivate your service, yeah, without activating a plan, just activating the number. But we're still confirming. We're still waiting for their response if that's possible. But if if it's not possible, we're going to activate it with the plan. K. Mhmm. Yeah. Actually, about that, I'm not yet sure because we're still confirming it to the back end team. But once confirmed, I'll get back to you. Is that okay? I'll give you a callback again. Yeah. Yeah. Okay. Yeah. So just to confirm again, it's the same number. Right? The one that we canceled before? Mhmm. Okay. Sure. Okay then. We'll give, yeah, we'll give you a callback then for update. Okay. You're welcome. Bye. 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Good morning. This is Marlene. Yeah. Hello.\n\nGood morning. This is Lorraine from Airtel tech support. Mhmm. Mhmm. Yeah.\n\nMhmm. You received a call from Airtel Australia? Okay. Mhmm. Am I speaking with Yan Hong Zheng?\n\nYeah. I just called you because regarding your concern about the reactivation, yeah, of your SIM card, the one that we canceled before. Yeah. So, currently, we're asking the back end team if that's possible to reactivate the service again to to the phone number. Because on our end, when we when we're going to activate it, we'll be needing a plan again, a registered plan for the number.\n\nWe cannot activate it without a plan, actually. So we're confirming if that's possible to just activate it without a plan. No. Mobile plan, not an Internet plan. Yeah.\n\nYep. Mhmm. Yeah. Sure. Yeah.\n\nUpon checking your previous plan to that number is 40 GB, unlimited talk and text. Is that correct? 5 g. Yeah. 5 g plan.\n\nMhmm. Yeah. Upon checking, it's $45 per month. Yeah. But, actually, right now, we're checking in with the network team.\n\nIf that is possible that we're just going to reactivate it without a plan. But if that's not possible, we're going to proceed with the plan. Yeah. Yeah. I'll just confirm it with the back end team if that's possible.\n\nBut if it's not, we're going to proceed with activating the number again with the plan connected with the plan. But we'll get back to you once I hear an update from them. So, actually, right now, we log a ticket full to the network team asking if we can reactivate your service, yeah, without activating a plan, just activating the number. But we're still confirming. We're still waiting for their response if that's possible.\n\nBut if if it's not possible, we're going to activate it with the plan. K. Mhmm. Yeah. Actually, about that, I'm not yet sure because we're still confirming it to the back end team.\n\nBut once confirmed, I'll get back to you. Is that okay? I'll give you a callback again. Yeah. Yeah.\n\nOkay. Yeah. So just to confirm again, it's the same number. Right? The one that we canceled before?\n\nMhmm. Okay. Sure. Okay then. We'll give, yeah, we'll give you a callback then for update.\n\nOkay. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.04009827971458435},{"text":"Good morning.","start":3.12,"end":3.84,"sentiment":"positive","sentiment_score":0.34430404007434845},{"text":"This is Marlene.","start":3.84,"end":4.74,"sentiment":"neutral","sentiment_score":0.15100199480851492},{"text":"Yeah.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.1313401162624359},{"text":"Hello.","start":5.6,"end":6.0,"sentiment":"neutral","sentiment_score":0.179723858833313}],"sentiment":"neutral","sentiment_score":0.18659703992307186,"num_words":8,"start":2.3999999,"end":6.0},{"sentences":[{"text":"Good morning.","start":6.0,"end":6.56,"sentiment":"positive","sentiment_score":0.37809234857559204},{"text":"This is Lorraine from Airtel tech support.","start":6.56,"end":8.82,"sentiment":"neutral","sentiment_score":0.17862752079963684},{"text":"Mhmm.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.033510416746139526},{"text":"Mhmm.","start":17.105,"end":17.605,"sentiment":"neutral","sentiment_score":-0.004055390600115061},{"text":"Yeah.","start":19.025,"end":19.525,"sentiment":"neutral","sentiment_score":0.0048597464337944984}],"sentiment":"neutral","sentiment_score":0.17007434294403842,"num_words":12,"start":6.0,"end":19.525},{"sentences":[{"text":"Mhmm.","start":27.025,"end":27.525,"sentiment":"neutral","sentiment_score":-0.006166140083223581},{"text":"You received a call from Airtel Australia?","start":29.24,"end":31.74,"sentiment":"neutral","sentiment_score":-0.010500236547419004},{"text":"Okay.","start":42.2,"end":42.7,"sentiment":"neutral","sentiment_score":-0.008448421023786068},{"text":"Mhmm.","start":42.760002,"end":43.155,"sentiment":"neutral","sentiment_score":-0.0014986339956521988},{"text":"Am I speaking with Yan Hong Zheng?","start":44.195,"end":47.335,"sentiment":"neutral","sentiment_score":-0.0036036958917975426}],"sentiment":"neutral","sentiment_score":-0.00675533659865751,"num_words":17,"start":27.025,"end":47.335},{"sentences":[{"text":"Yeah.","start":50.594997,"end":51.094997,"sentiment":"neutral","sentiment_score":0.010117834433913233},{"text":"I just called you because regarding your concern about the reactivation, yeah, of your SIM card, the one that we canceled before.","start":51.795,"end":61.99,"sentiment":"neutral","sentiment_score":-0.05456333776766604},{"text":"Yeah.","start":64.05,"end":64.37,"sentiment":"neutral","sentiment_score":-0.006465207785367966},{"text":"So, currently, we're asking the back end team if that's possible to reactivate the service again to to the phone number.","start":64.37,"end":76.235,"sentiment":"neutral","sentiment_score":0.004883957550018316},{"text":"Because on our end, when we when we're going to activate it, we'll be needing a plan again, a registered plan for the number.","start":76.455,"end":90.93,"sentiment":"neutral","sentiment_score":-0.012081015146880722}],"sentiment":"neutral","sentiment_score":-0.02005973998862116,"num_words":69,"start":50.594997,"end":90.93},{"sentences":[{"text":"We cannot activate it without a plan, actually.","start":91.07,"end":95.329994,"sentiment":"neutral","sentiment_score":-0.05772686377167702},{"text":"So we're confirming if that's possible to just activate it without a plan.","start":95.39,"end":100.91499,"sentiment":"neutral","sentiment_score":0.02063453082854931},{"text":"No.","start":113.22,"end":113.72,"sentiment":"neutral","sentiment_score":-0.27656039595603943},{"text":"Mobile plan, not an Internet plan.","start":114.1,"end":116.840004,"sentiment":"neutral","sentiment_score":-0.20941960563262305},{"text":"Yeah.","start":119.22,"end":119.72,"sentiment":"neutral","sentiment_score":-0.03132309019565582}],"sentiment":"neutral","sentiment_score":-0.060619556184472706,"num_words":29,"start":91.07,"end":119.72},{"sentences":[{"text":"Yep.","start":120.9,"end":121.4,"sentiment":"neutral","sentiment_score":0.18255852162837985},{"text":"Mhmm.","start":126.66,"end":127.16,"sentiment":"neutral","sentiment_score":0.01307606790214777},{"text":"Yeah.","start":142.41501,"end":142.735,"sentiment":"neutral","sentiment_score":0.08667540550231934},{"text":"Sure.","start":142.735,"end":143.1,"sentiment":"neutral","sentiment_score":0.08753311634063721},{"text":"Yeah.","start":179.71999,"end":180.04,"sentiment":"neutral","sentiment_score":0.12556922435760498}],"sentiment":"neutral","sentiment_score":0.09908246714621782,"num_words":5,"start":120.9,"end":180.04},{"sentences":[{"text":"Upon checking your previous plan to that number is 40 GB, unlimited talk and text.","start":180.04,"end":186.015,"sentiment":"neutral","sentiment_score":0.12347530275583267},{"text":"Is that correct?","start":187.615,"end":188.515,"sentiment":"neutral","sentiment_score":0.06428635865449905},{"text":"5 g.","start":199.775,"end":200.61,"sentiment":"neutral","sentiment_score":0.0008664322085678577},{"text":"Yeah.","start":201.57,"end":202.05,"sentiment":"neutral","sentiment_score":0.012416851706802843},{"text":"5 g plan.","start":202.05,"end":203.11,"sentiment":"neutral","sentiment_score":0.006830091277758281}],"sentiment":"neutral","sentiment_score":0.0866511919690917,"num_words":24,"start":180.04,"end":203.11},{"sentences":[{"text":"Mhmm.","start":204.61,"end":205.11,"sentiment":"neutral","sentiment_score":0.005651168525218964},{"text":"Yeah.","start":205.73,"end":206.23,"sentiment":"neutral","sentiment_score":0.005058109760284424},{"text":"Upon checking, it's $45 per month.","start":206.77,"end":214.215,"sentiment":"neutral","sentiment_score":-0.008093245327472687},{"text":"Yeah.","start":214.69499,"end":214.935,"sentiment":"neutral","sentiment_score":-0.004740126430988312},{"text":"But, actually, right now, we're checking in with the network team.","start":214.935,"end":222.235,"sentiment":"neutral","sentiment_score":-0.062122160738164726}],"sentiment":"neutral","sentiment_score":-0.036296704411506654,"num_words":20,"start":204.61,"end":222.235},{"sentences":[{"text":"If that is possible that we're just going to reactivate it without a plan.","start":223.33499,"end":231.6,"sentiment":"neutral","sentiment_score":-0.09713103702025754},{"text":"But if that's not possible, we're going to proceed with the plan.","start":232.54001,"end":237.04001,"sentiment":"neutral","sentiment_score":-0.12130741185198228},{"text":"Yeah.","start":238.94,"end":239.44,"sentiment":"neutral","sentiment_score":0.10571914166212082},{"text":"Yeah.","start":239.845,"end":240.16501,"sentiment":"neutral","sentiment_score":0.19117042422294617},{"text":"I'll just confirm it with the back end team if that's possible.","start":240.16501,"end":243.705,"sentiment":"neutral","sentiment_score":0.1796619320909182}],"sentiment":"neutral","sentiment_score":-0.00906726773828268,"num_words":40,"start":223.33499,"end":243.705},{"sentences":[{"text":"But if it's not, we're going to proceed with activating the number again with the plan connected with the plan.","start":244.32501,"end":252.985,"sentiment":"neutral","sentiment_score":0.1556402957998216},{"text":"But we'll get back to you once I hear an update from them.","start":253.445,"end":257.65,"sentiment":"neutral","sentiment_score":0.13613979461101386},{"text":"So, actually, right now, we log a ticket full to the network team asking if we can reactivate your service, yeah, without activating a plan, just activating the number.","start":269.815,"end":286.5,"sentiment":"neutral","sentiment_score":0.060742797843855},{"text":"But we're still confirming.","start":287.59998,"end":289.22,"sentiment":"neutral","sentiment_score":0.08088260237127542},{"text":"We're still waiting for their response if that's possible.","start":289.28,"end":292.34,"sentiment":"neutral","sentiment_score":0.02789697258008851}],"sentiment":"neutral","sentiment_score":0.09625023394823075,"num_words":75,"start":244.32501,"end":292.34},{"sentences":[{"text":"But if if it's not possible, we're going to activate it with the plan.","start":293.19998,"end":298.485,"sentiment":"neutral","sentiment_score":0.0045836806031210086},{"text":"K.","start":301.985,"end":302.485,"sentiment":"neutral","sentiment_score":0.02834669873118401},{"text":"Mhmm.","start":303.26498,"end":303.76498,"sentiment":"neutral","sentiment_score":0.04578056186437607},{"text":"Yeah.","start":312.28,"end":312.78,"sentiment":"neutral","sentiment_score":0.02469303086400032},{"text":"Actually, about that, I'm not yet sure because we're still confirming it to the back end team.","start":336.75,"end":341.89,"sentiment":"neutral","sentiment_score":-0.0702857880250496}],"sentiment":"neutral","sentiment_score":-0.030349016956546727,"num_words":34,"start":293.19998,"end":341.89},{"sentences":[{"text":"But once confirmed, I'll get back to you.","start":342.43002,"end":345.31,"sentiment":"neutral","sentiment_score":0.03050519758835435},{"text":"Is that okay?","start":345.31,"end":346.11002,"sentiment":"neutral","sentiment_score":0.053599552561839424},{"text":"I'll give you a callback again.","start":346.11002,"end":347.73,"sentiment":"neutral","sentiment_score":0.01625795227785905},{"text":"Yeah.","start":349.745,"end":350.245,"sentiment":"neutral","sentiment_score":0.05400706082582474},{"text":"Yeah.","start":351.745,"end":352.06497,"sentiment":"neutral","sentiment_score":0.06240769103169441}],"sentiment":"neutral","sentiment_score":0.032568563364054025,"num_words":19,"start":342.43002,"end":352.06497},{"sentences":[{"text":"Okay.","start":352.06497,"end":352.56497,"sentiment":"neutral","sentiment_score":0.08608820289373398},{"text":"Yeah.","start":355.025,"end":355.425,"sentiment":"neutral","sentiment_score":0.10582348704338074},{"text":"So just to confirm again, it's the same number.","start":355.425,"end":358.625,"sentiment":"neutral","sentiment_score":0.08876654671298133},{"text":"Right?","start":358.625,"end":359.125,"sentiment":"neutral","sentiment_score":0.06005830690264702},{"text":"The one that we canceled before?","start":359.50497,"end":361.365,"sentiment":"neutral","sentiment_score":0.04876825803269943}],"sentiment":"neutral","sentiment_score":0.07463769252515501,"num_words":18,"start":352.06497,"end":361.365},{"sentences":[{"text":"Mhmm.","start":366.09,"end":366.59,"sentiment":"neutral","sentiment_score":0.013614371418952942},{"text":"Okay.","start":370.25,"end":370.57,"sentiment":"neutral","sentiment_score":0.06154344975948334},{"text":"Sure.","start":370.57,"end":371.07,"sentiment":"neutral","sentiment_score":0.08537197858095169},{"text":"Okay then.","start":372.81,"end":373.71,"sentiment":"neutral","sentiment_score":0.28128834813833237},{"text":"We'll give, yeah, we'll give you a callback then for 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Hello? Yeah. Yeah. Hello. Yeah. I I missed your your PIN code, so, therefore, I just call back. My name is Susan. Yeah. Yeah. So I yeah. Yeah, mommy. I mean, the question is I call you back. I just you you call me now? Yeah. So yeah. Yeah. I just received the phone call missed the phone call exactly this one. So that's why yeah. I missed this one, so I just call you back. So yeah. Yeah. Yeah. It's me, Jian Hongsen. Yeah. Yeah. Yeah. Yeah. Okay. So you mean you want me to provide you with plan should I use for this one, reactive? Is this right? Yeah. Yeah. No. Mobile plan. Yeah. I mean, mobile plan. Let me take yes. Just hold on. Let me take a bit of my son. Okay? So sorry. Hold on. Because the the number is my son's number. Just let me, yeah, double confirm with he which plan. Can I use the yeah? Yeah. How about the the plan we used before? I I forgot the the the cost around 45 or $40.40 or I I I forgot. Yeah. Would you please help me to take his previous plan? We can use them plan. How much is that? Sorry. No. It's 40. I think it's 5 g. The number. Yeah. Number is zero 4 yeah. Mhmm. Okay. Okay. I got it. Yep. Sorry. I I I forgot. I I don't understand what you mean. The so you mean you will get back to me what that that mean? Yeah. Yeah. Okay. So you need a plan. Just let me confirm which plan do I need to use. I think 45 that I I I can use a previous plan, 45. So when yeah. 45. So that means if I agree to use a 45 per month, so when so when can I use the thing? Sarafin? Can I use the Sarafin today or I should wait for some time? Sure. Sure. Yeah. You can call me. Yeah. Yeah. Yeah. Please confirm. Okay. Yeah. Thank you. Yeah. Thank yeah. Let me double confirm. 041655 5728. Yeah. Then one. Sure. Yeah. Thank you for calling. Yeah. Yeah. Yeah. Sure, please. Thank you. 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Hello? Yeah. Yeah. Hello.\n\nYeah. I I missed your your PIN code, so, therefore, I just call back. My name is Susan. Yeah. Yeah.\n\nSo I yeah. Yeah, mommy. I mean, the question is I call you back. I just you you call me now? Yeah.\n\nSo yeah. Yeah. I just received the phone call missed the phone call exactly this one. So that's why yeah. I missed this one, so I just call you back.\n\nSo yeah. Yeah. Yeah. It's me, Jian Hongsen. Yeah.\n\nYeah. Yeah. Yeah. Okay. So you mean you want me to provide you with plan should I use for this one, reactive?\n\nIs this right? Yeah. Yeah. No. Mobile plan.\n\nYeah. I mean, mobile plan. Let me take yes. Just hold on. Let me take a bit of my son.\n\nOkay? So sorry. Hold on. Because the the number is my son's number. Just let me, yeah, double confirm with he which plan.\n\nCan I use the yeah? Yeah. How about the the plan we used before? I I forgot the the the cost around 45 or $40.40 or I I I forgot. Yeah.\n\nWould you please help me to take his previous plan? We can use them plan. How much is that? Sorry. No.\n\nIt's 40. I think it's 5 g. The number. Yeah. Number is zero 4 yeah.\n\nMhmm. Okay. Okay. I got it. Yep.\n\nSorry. I I I forgot. I I don't understand what you mean. The so you mean you will get back to me what that that mean? Yeah.\n\nYeah. Okay. So you need a plan. Just let me confirm which plan do I need to use. I think 45 that I I I can use a previous plan, 45.\n\nSo when yeah. 45. So that means if I agree to use a 45 per month, so when so when can I use the thing? Sarafin? Can I use the Sarafin today or I should wait for some time?\n\nSure. Sure. Yeah. You can call me. Yeah.\n\nYeah. Yeah. Please confirm. Okay. Yeah.\n\nThank you. Yeah. Thank yeah. Let me double confirm. 041655 5728.\n\nYeah. Then one. Sure. Yeah. Thank you for calling.\n\nYeah. Yeah. Yeah. Sure, please. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.05875623971223831},{"text":"Hello?","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.17034274339675903},{"text":"Yeah.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.20383307337760925},{"text":"Yeah.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":0.04179323464632034},{"text":"Hello.","start":10.0,"end":10.5,"sentiment":"neutral","sentiment_score":0.03843352571129799}],"sentiment":"neutral","sentiment_score":0.10263176336884498,"num_words":5,"start":2.8799999,"end":10.5},{"sentences":[{"text":"Yeah.","start":10.8,"end":11.28,"sentiment":"neutral","sentiment_score":0.01984863355755806},{"text":"I I missed your your PIN code, so, therefore, I just call back.","start":11.28,"end":14.475,"sentiment":"neutral","sentiment_score":-0.11893604294611858},{"text":"My name is 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yeah?","start":141.65,"end":144.31,"sentiment":"neutral","sentiment_score":0.07568382024765015},{"text":"Yeah.","start":157.595,"end":158.095,"sentiment":"neutral","sentiment_score":0.046658456325531006},{"text":"How about the the plan we used before?","start":158.235,"end":161.87,"sentiment":"neutral","sentiment_score":0.04655385250225663},{"text":"I I forgot the the the cost around 45 or $40.40 or I I I forgot.","start":162.49,"end":171.95,"sentiment":"neutral","sentiment_score":-0.06705977721139789},{"text":"Yeah.","start":172.09,"end":172.515,"sentiment":"neutral","sentiment_score":0.023334605619311333}],"sentiment":"neutral","sentiment_score":-0.008132692005845809,"num_words":31,"start":141.65,"end":172.515},{"sentences":[{"text":"Would you please help me to take his previous plan?","start":172.595,"end":176.19499,"sentiment":"neutral","sentiment_score":0.06420926451683044},{"text":"We can use them 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you.","start":379.295,"end":380.11493,"sentiment":"positive","sentiment_score":0.43355943262577057}],"sentiment":"neutral","sentiment_score":0.2665381559303829,"num_words":7,"start":374.415,"end":380.11493},{"sentences":[{"text":"Bye.","start":382.67493,"end":383.17493,"sentiment":"positive","sentiment_score":0.4415856003761291}],"sentiment":"positive","sentiment_score":0.4415856003761291,"num_words":1,"start":382.67493,"end":383.17493}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello.\n\nChannel 1: Hello?\n\nChannel 0: Good morning.\n\nChannel 1: Hello?\n\nChannel 0: This is Marlene. Yeah. Hello. Good\n\nChannel 1: Yeah.\n\nChannel 0: morning. This is Lorraine from Airtel tech support. Mhmm.\n\nChannel 1: Yeah. Hello. Yeah. I I missed your your PIN code, so, therefore, I just call back. My name is Susan.\n\nYeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So\n\nChannel 0: Yeah.\n\nChannel 1: I yeah. Yeah, mommy. I mean, the question is I call you back. I just you you call me now?\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So\n\nChannel 0: You received a call from Airtel Australia?\n\nChannel 1: yeah. Yeah. I just received the phone call missed the phone call exactly this one. So that's why yeah. I missed this one, so I just call you back.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: Mhmm. Am I speaking with Yan Hong Zheng?\n\nChannel 1: yeah. Yeah. Yeah. It's me, Jian Hongsen.\n\nChannel 0: Yeah. I just called you because regarding your concern about the reactivation,\n\nChannel 1: Yeah.\n\nChannel 0: yeah, of your SIM card, the one that we canceled before.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So, currently, we're asking the back end team if that's possible to reactivate the service again to\n\nChannel 1: Yeah.\n\nChannel 0: to the phone number. Because on our end, when we when we're going to activate it, we'll be needing a plan again,\n\nChannel 1: Yeah.\n\nChannel 0: a registered plan for the number. We cannot activate it without a plan, actually. So we're confirming if that's possible to just activate it without a plan.\n\nChannel 1: Okay. So you mean you want me to provide you with plan should I use for this one, reactive? Is this right?\n\nChannel 0: No. Mobile plan, not an Internet plan.\n\nChannel 1: Yeah. Yeah. No. Mobile plan. Yeah.\n\nI mean,\n\nChannel 0: Yeah.\n\nChannel 1: mobile plan.\n\nChannel 0: Yep.\n\nChannel 1: Let me take yes. Just hold on. Let me take a bit of my son. Okay?\n\nChannel 0: Mhmm.\n\nChannel 1: So sorry. Hold on. Because the the number is my son's number. Just let me, yeah, double confirm with he which plan. Can I use\n\nChannel 0: Yeah.\n\nChannel 1: the\n\nChannel 0: Sure.\n\nChannel 1: yeah? Yeah. How about the the plan we used before? I I forgot the the the cost around 45 or $40.40 or I I I forgot. Yeah.\n\nWould you please help me to take his previous plan? We can use them plan.\n\nChannel 0: Yeah. Upon checking your previous plan to that number is 40 GB, unlimited talk and text. Is that correct?\n\nChannel 1: How much is that? Sorry. No. It's 40. I think it's 5 g.\n\nThe\n\nChannel 0: 5\n\nChannel 1: number.\n\nChannel 0: g.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Number is\n\nChannel 0: 5\n\nChannel 1: zero\n\nChannel 0: g plan.\n\nChannel 1: 4 yeah.\n\nChannel 0: Mhmm. Yeah. Upon checking, it's $45 per\n\nChannel 1: Mhmm.\n\nChannel 0: month. Yeah. But, actually, right now, we're checking in with the network team. If that is possible that we're just going to reactivate it without a plan. But if that's not possible, we're going to proceed with the plan.\n\nChannel 1: Okay. Okay. I got\n\nChannel 0: Yeah.\n\nChannel 1: it. Yep.\n\nChannel 0: Yeah. I'll just confirm it with the back end team if that's possible. But if it's not, we're going to proceed with activating the number again with the plan connected with the plan. But we'll get back to you once I hear an update from them.\n\nChannel 1: Sorry. I I I forgot. I I don't understand what you mean. The so you mean you will get back to me what that that mean?\n\nChannel 0: So, actually, right now, we log a ticket full to the network team asking if we can reactivate your service,\n\nChannel 1: Yeah.\n\nChannel 0: yeah, without activating a plan, just activating the number.\n\nChannel 1: Yeah.\n\nChannel 0: But we're still confirming. We're still waiting for their response if that's possible. But if if it's not possible, we're going to activate it with the plan.\n\nChannel 1: Okay. So you need\n\nChannel 0: K.\n\nChannel 1: a plan. Just let\n\nChannel 0: Mhmm.\n\nChannel 1: me confirm which plan do I need to use. I think 45 that I I I can use a previous plan, 45. So when\n\nChannel 0: Yeah.\n\nChannel 1: yeah. 45. So that means if I agree to use a 45 per month, so when so when can I use the thing? Sarafin? Can I use the Sarafin today or I should wait for some time?\n\nChannel 0: Actually, about that, I'm not yet sure because we're still confirming it to the back end team. But once confirmed, I'll get back to you. Is that okay? I'll give you a callback again.\n\nChannel 1: Sure. Sure. Yeah. You can call me.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Yeah. Yeah. Please\n\nChannel 0: Yeah.\n\nChannel 1: confirm.\n\nChannel 0: Okay.\n\nChannel 1: Okay. Yeah. Thank you.\n\nChannel 0: Yeah. So just to confirm again, it's the same number. Right?\n\nChannel 1: Yeah.\n\nChannel 0: The one\n\nChannel 1: Thank\n\nChannel 0: that we canceled before?\n\nChannel 1: yeah. Let me double confirm. 041655\n\nChannel 0: Mhmm.\n\nChannel 1: 5728. Yeah. Then one.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Sure. Yeah.\n\nChannel 0: Okay\n\nChannel 1: Thank you\n\nChannel 0: then.\n\nChannel 1: for calling.\n\nChannel 0: We'll\n\nChannel 1: Yeah.\n\nChannel 0: give, yeah, we'll give you a callback then for update.\n\nChannel 1: Yeah. Yeah. Sure, please. Thank you.\n\nChannel 0: Okay. You're welcome. Bye. Have a\n\nChannel 1: Bye.\n\nChannel 0: great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.04009827971458435}],"sentiment":"neutral","sentiment_score":0.04009827971458435,"channel":0,"num_words":1,"start":2.3999999,"end":2.8999999},{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.05875623971223831}],"sentiment":"neutral","sentiment_score":0.05875623971223831,"channel":1,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Good 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Marlene.","start":3.84,"end":4.74,"sentiment":"neutral","sentiment_score":0.15100199480851492},{"text":"Yeah.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.1313401162624359},{"text":"Hello.","start":5.6,"end":6.0,"sentiment":"neutral","sentiment_score":0.179723858833313},{"text":"Good","start":6.0,"end":6.16,"sentiment":"positive","sentiment_score":0.4200961589813232}],"sentiment":"neutral","sentiment_score":0.19736101975043616,"channel":0,"num_words":6,"start":3.84,"end":6.16},{"sentences":[{"text":"Yeah.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.20383307337760925}],"sentiment":"neutral","sentiment_score":0.20383307337760925,"channel":1,"num_words":1,"start":6.16,"end":6.66},{"sentences":[{"text":"morning.","start":6.16,"end":6.56,"sentiment":"positive","sentiment_score":0.33608853816986084},{"text":"This is Lorraine from Airtel tech 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Sarafin today or I should wait for some time?","start":327.86002,"end":333.88,"sentiment":"neutral","sentiment_score":0.019861813348073225}],"sentiment":"neutral","sentiment_score":0.04014285543077701,"channel":1,"num_words":37,"start":313.335,"end":333.88},{"sentences":[{"text":"Actually, about that, I'm not yet sure because we're still confirming it to the back end team.","start":336.75,"end":341.89,"sentiment":"neutral","sentiment_score":-0.0702857880250496},{"text":"But once confirmed, I'll get back to you.","start":342.43002,"end":345.31,"sentiment":"neutral","sentiment_score":0.03050519758835435},{"text":"Is that okay?","start":345.31,"end":346.11002,"sentiment":"neutral","sentiment_score":0.053599552561839424},{"text":"I'll give you a callback 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welcome.","start":380.91498,"end":381.57498,"sentiment":"positive","sentiment_score":0.4616939127445221},{"text":"Bye.","start":381.715,"end":382.215,"sentiment":"neutral","sentiment_score":0.25596266984939575},{"text":"Have a","start":382.35498,"end":382.755,"sentiment":"positive","sentiment_score":0.6357853710651398}],"sentiment":"positive","sentiment_score":0.4576170891523361,"channel":0,"num_words":6,"start":380.51498,"end":382.755},{"sentences":[{"text":"Bye.","start":382.67493,"end":383.17493,"sentiment":"positive","sentiment_score":0.4415856003761291}],"sentiment":"positive","sentiment_score":0.4415856003761291,"channel":1,"num_words":1,"start":382.67493,"end":383.17493},{"sentences":[{"text":"great day.","start":382.755,"end":383.495,"sentiment":"positive","sentiment_score":0.3640449605882168}],"sentiment":"positive","sentiment_score":0.3640449605882168,"channel":0,"num_words":2,"start":382.755,"end":383.495}]},"summary":{"result":"success","short":"A representative from Airtel tech support called a customer named Yan Hong Zheng to discuss reactivating his SIM card. The customer had previously cancelled his phone plan and the representative confirmed that the customer can use a new mobile plan without a plan. The representative will confirm with the back-end team and get back to the customer with an update."},"intents":{"segments":[{"text":"So, currently, we're asking the back end team if that's possible to reactivate the service again to Yeah.","start_word":148,"end_word":165,"intents":[{"intent":"Reactivate service","confidence_score":0.12883292}]},{"text":"So you mean you want me to provide you with plan should I use for this one, reactive? Is this right?","start_word":217,"end_word":237,"intents":[{"intent":"Confirm plan","confidence_score":0.04285283}]},{"text":"No. Mobile plan, not an Internet plan. Yeah. Yeah.","start_word":238,"end_word":246,"intents":[{"intent":"Provide mobile plan","confidence_score":0.027075963}]},{"text":"Can I use Yeah.","start_word":296,"end_word":299,"intents":[{"intent":"Confirm plan activation","confidence_score":0.38518956}]},{"text":"Can I use Yeah. the Sure. yeah? Yeah. How about the the plan we used before? I I forgot the the the cost around 45 or $40.40 or I I I forgot. Yeah. Would you please help me to take his previous plan? We can use them plan. Yeah.","start_word":296,"end_word":344,"intents":[{"intent":"Confirm plan usage","confidence_score":0.055256}]},{"text":"I I forgot the the the cost around 45 or $40.40 or I I I forgot. Yeah.","start_word":312,"end_word":328,"intents":[{"intent":"Confirm plan cost","confidence_score":0.022605093}]},{"text":"We can use them plan. Yeah.","start_word":339,"end_word":344,"intents":[{"intent":"Connect plan with plan","confidence_score":0.004717065}]},{"text":"Upon checking your previous plan to that number is 40 GB, unlimited talk and text. Is that correct? How much is that?","start_word":345,"end_word":366,"intents":[{"intent":"Check plan details","confidence_score":0.044915386},{"intent":"Confirm plan details","confidence_score":0.15102857}]},{"text":"But, actually, right now, we're checking in with the network team. If that is possible that we're just going to reactivate it without a plan. But if that's not possible, we're going to proceed with the plan. Okay.","start_word":400,"end_word":437,"intents":[{"intent":"Reactivate number","confidence_score":0.12978789}]},{"text":"I'll just confirm it with the back end team if that's possible. But if it's not, we're going to proceed with activating the number again with the plan connected with the plan. But we'll get back to you once I hear an update from them. Sorry.","start_word":445,"end_word":490,"intents":[{"intent":"Receive update from back end","confidence_score":0.033106133}]},{"text":"So, actually, right now, we log a ticket full to the network team asking if we can reactivate your service, Yeah.","start_word":517,"end_word":537,"intents":[{"intent":"Reactivate service","confidence_score":0.15215339}]}]},"sentiments":{"segments":[{"text":"Hello. Hello? Good morning. This Hello? is Marlene. Yeah. Hello.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.15855176746845245},{"text":"Good morning.","start_word":10,"end_word":11,"sentiment":"positive","sentiment_score":0.3640910983085632},{"text":"Yeah. This is Lorraine from Airtel tech support. Mhmm. Yeah. Hello. Yeah. I I missed your your PIN code, so, therefore, I just call back. My name is Susan. Yeah. Mhmm. Yeah. So Yeah. I yeah. Yeah, mommy. I mean, the question is I call you back. I just you you call me now? Mhmm. Yeah. So You received a call from Airtel Australia? yeah. Yeah. I just received the phone call missed the phone call exactly this one. So that's why yeah. I missed this one, so I just call you back. Okay. So Mhmm. Am I speaking with Yan Hong Zheng? yeah. Yeah. Yeah. It's me, Jian Hongsen. Yeah. I just called you because regarding your concern about the reactivation, Yeah. yeah, of your SIM card, the one that we canceled before. Yeah. Yeah. So, currently, we're asking the back end team if that's possible to reactivate the service again to Yeah. to the phone number. Because on our end, when we when we're going to activate it, we'll be needing a plan again, Yeah. a registered plan for the number. We cannot activate it without a plan, actually. So we're confirming if that's possible to just activate it without a plan. Okay. So you mean you want me to provide you with plan should I use for this one, reactive? Is this right? No. Mobile plan, not an Internet plan. Yeah. Yeah. No. Mobile plan. Yeah. I mean, Yeah. mobile plan. Yep. Let me take yes. Just hold on. Let me take a bit of my son. Okay? Mhmm. So sorry. Hold on. Because the the number is my son's number. Just let me, yeah, double confirm with he which plan. Can I use Yeah. the Sure. yeah? Yeah. How about the the plan we used before? I I forgot the the the cost around 45 or $40.40 or I I I forgot. Yeah. Would you please help me to take his previous plan? We can use them plan. Yeah. Upon checking your previous plan to that number is 40 GB, unlimited talk and text. Is that correct? How much is that? Sorry. No. It's 40. I think it's 5 g. The 5 number. g. Yeah. Yeah. Number is 5 zero g plan. 4 yeah. Mhmm. Yeah. Upon checking, it's $45 per Mhmm. month. Yeah. But, actually, right now, we're checking in with the network team. If that is possible that we're just going to reactivate it without a plan. But if that's not possible, we're going to proceed with the plan. Okay. Okay. I got Yeah. it. Yep. Yeah. I'll just confirm it with the back end team if that's possible. But if it's not, we're going to proceed with activating the number again with the plan connected with the plan. But we'll get back to you once I hear an update from them. Sorry.","start_word":12,"end_word":490,"sentiment":"neutral","sentiment_score":0.004717357954426449},{"text":"I I I forgot. I I don't understand what you mean. The so you mean you will get back to me what that that mean?","start_word":491,"end_word":515,"sentiment":"negative","sentiment_score":-0.4637401700019837},{"text":"So, actually, right now, we log a ticket full to the network team asking if we can reactivate your service, Yeah. yeah, without activating a plan, just activating the number. Yeah. But we're still confirming. We're still waiting for their response if that's possible. But if if it's not possible, we're going to activate it with the plan. Okay. So you need K. a plan. Just let Mhmm. me confirm which plan do I need to use. I think 45 that I I I can use a previous plan, 45. So when Yeah. yeah. 45. So that means if I agree to use a 45 per month, so when so when can I use the thing? Sarafin? Can I use the Sarafin today or I should wait for some time? Actually, about that, I'm not yet sure because we're still confirming it to the back end team. But once confirmed, I'll get back to you. Is that okay? I'll give you a callback again. Sure. Sure. Yeah. You can call me. Yeah. Yeah. Yeah. Yeah. Please Yeah. confirm. Okay. Okay. Yeah. Thank you. Yeah. So just to confirm again, it's the same number. Right? Yeah. The one Thank that we canceled before? yeah. Let me double confirm. 041655 Mhmm. 5728. Yeah. Then one. Okay. Sure. Sure. Yeah.","start_word":516,"end_word":732,"sentiment":"neutral","sentiment_score":0.03880313038825989},{"text":"Okay Thank you then. for calling.","start_word":733,"end_word":738,"sentiment":"positive","sentiment_score":0.3560377359390259},{"text":"We'll Yeah. give, yeah, we'll give you a callback then for update. Yeah. Yeah. Sure, please.","start_word":739,"end_word":754,"sentiment":"neutral","sentiment_score":0.21567896008491516},{"text":"Thank you.","start_word":755,"end_word":756,"sentiment":"positive","sentiment_score":0.41689079999923706},{"text":"Okay.","start_word":757,"end_word":757,"sentiment":"neutral","sentiment_score":0.29478129744529724},{"text":"You're welcome. Bye. Have a Bye. great day.","start_word":758,"end_word":765,"sentiment":"positive","sentiment_score":0.5338849425315857}],"average":{"sentiment":"neutral","sentiment_score":0.02247938884685991}}}}