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from TechnoWand calls Miss Jessica Hyde to confirm her IT review appointment for June. Miss Hyde confirms that the appointment is still valid and that they are all set. Abby thanks her for her time and ends the call."},"intents":{"segments":[{"text":"So, basically, Daniel asked me to reach out to you, ma'am, because we've spoken with you in the past. Let me know if this is still accurate because it shows here that you are up for an IT review towards the middle of this year, which is June this month. Is Yes. that correct?","start_word":48,"end_word":101,"intents":[{"intent":"Check availability and agreement","confidence_score":0.00033226205}]},{"text":"No Alright. worries. Have a great day. Bye bye. You too.","start_word":141,"end_word":151,"intents":[{"intent":"End conversation","confidence_score":0.11779205}]}]},"sentiments":{"segments":[{"text":"Hello? Hi.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.1251324862241745},{"text":"Good afternoon, ma'am.","start_word":2,"end_word":4,"sentiment":"positive","sentiment_score":0.48414939641952515},{"text":"Yes. Hi. How can I help you? This is Abby from TechnoWand in Springfield, Brisbane. Is this miss Jessica Hyde Yes. It is. in f m s a dot com dot a u? We're Is four it grams now, but yeah. oh, alright. So, basically, Daniel asked me to reach out to you, ma'am, because we've spoken with you in the past. Let me know if this is still accurate because it shows here that you are up for an IT review towards the middle of this year, which is June this month. Is Yes. that correct? Yeah. Yeah. They've already signed on our existing we're gonna continue with our existing provider. Ah, so all set.","start_word":5,"end_word":120,"sentiment":"neutral","sentiment_score":0.05699299275875091},{"text":"All good.","start_word":121,"end_word":122,"sentiment":"positive","sentiment_score":0.38889679312705994},{"text":"Yep. Yeah. We're all set. Ah, okay.","start_word":123,"end_word":129,"sentiment":"neutral","sentiment_score":0.2578867971897125},{"text":"No problem. Thank you, ma'am. I appreciate your time. Take care.","start_word":130,"end_word":140,"sentiment":"positive","sentiment_score":0.5643043518066406},{"text":"No Alright. worries.","start_word":141,"end_word":143,"sentiment":"neutral","sentiment_score":0.2358106374740601},{"text":"Have a great day.","start_word":144,"end_word":147,"sentiment":"positive","sentiment_score":0.5251582860946655},{"text":"Bye bye. You too. Bye Bye. bye. Bye.","start_word":148,"end_word":155,"sentiment":"neutral","sentiment_score":0.18196040391921997}],"average":{"sentiment":"neutral","sentiment_score":0.14727050659666024}}}}