{"metadata":{"transaction_key":"deprecated","request_id":"01a08896-4fe5-7c82-916c-7819bbfa2b85","sha256":"73dee0f44c605e0ab9c186b4b8da0c0430645b0883b3fc1e413cab5b2383b8cd","created":"2026-09-09T23:52:28.355Z","duration":7.4879375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","confidence":1.0,"words":[{"word":"your","start":0.16,"end":0.48,"confidence":0.9970703,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.8221921324729919},{"word":"call","start":0.48,"end":0.64,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8069417476654053},{"word":"has","start":0.64,"end":0.79999995,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.8628288507461548},{"word":"been","start":0.79999995,"end":1.04,"confidence":0.99902344,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.8687063455581665},{"word":"forwarded","start":1.04,"end":1.52,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8651119470596313},{"word":"to","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8769536018371582},{"word":"voice","start":1.68,"end":1.92,"confidence":0.99121094,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.8454412817955017},{"word":"mail","start":1.92,"end":2.42,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.8443185687065125},{"word":"the","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8524830937385559},{"word":"person","start":2.8799999,"end":3.28,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8416386246681213},{"word":"you're","start":3.28,"end":3.52,"confidence":0.9604492,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8571438789367676},{"word":"trying","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8738445043563843},{"word":"to","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8532925248146057},{"word":"reach","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8578202724456787},{"word":"is","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8980391025543213},{"word":"not","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8950166702270508},{"word":"available","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.862281084060669},{"word":"at","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.5435775518417358},{"word":"the","start":5.7599998,"end":5.8399997,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.48609575629234314},{"word":"tone","start":5.8399997,"end":6.3199997,"confidence":0.99853516,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.4625922441482544},{"word":"please","start":6.3199997,"end":6.64,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.521127462387085},{"word":"record","start":6.64,"end":6.96,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.49654537439346313},{"word":"your","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4692806303501129},{"word":"message","start":7.12,"end":7.4879375,"confidence":0.98657227,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.28521665930747986}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.42,"sentiment":"negative","sentiment_score":-0.8490618094801903},{"text":"The person you're trying to reach is not available.","start":2.72,"end":5.06,"sentiment":"negative","sentiment_score":-0.865728861755795},{"text":"At the tone, please record your message.","start":5.52,"end":7.4879375,"sentiment":"negative","sentiment_score":-0.4663479541029249}],"sentiment":"negative","sentiment_score":-0.7436870795985063,"num_words":24,"start":0.16,"end":7.4879375}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.42,"sentiment":"negative","sentiment_score":-0.8490618094801903},{"text":"The person you're trying to reach is not available.","start":2.72,"end":5.06,"sentiment":"negative","sentiment_score":-0.865728861755795},{"text":"At the tone, please record your message.","start":5.52,"end":7.4879375,"sentiment":"negative","sentiment_score":-0.4663479541029249}],"sentiment":"negative","sentiment_score":-0.7436870795985063,"channel":1,"num_words":24,"start":0.16,"end":7.4879375}]},"summary":{"result":"success","short":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message."},"intents":{"segments":[{"text":"At the tone, please record your message.","start_word":17,"end_word":23,"intents":[{"intent":"Provide voicemail","confidence_score":0.00013103131},{"intent":"Request message","confidence_score":0.0065123583},{"intent":"Leave message","confidence_score":0.2100652}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":23,"sentiment":"negative","sentiment_score":-0.7467918992042542}],"average":{"sentiment":"negative","sentiment_score":-0.7467919626543599}}}}