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But the number you provided me is not an Australian. Okay. I see. Is your concern regarding this number? Okay. I see. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve the incident number. Okay. Yeah. Actually, we do help Airtel customer here in Australia because we do offer Internet service and also mobile plan. But regarding numbers overseas, since we're not connected with other yeah. I suggest yeah. I suggest you contact Airtel India directly because they are the one that can monitor and check your account. Mhmm. Yeah. But they are the one mhmm. And you said Actually, we do not have their customer support number as well as we're not connected with them. Yeah. Airtel Australia is different. No. We're not. We're a different reseller. Yeah. Yeah. But this is only here in Australia. Ertel here in Australia only. Mhmm. Okay. Thank you. Bye. 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Good afternoon. This is Marlene from Airtel tech support. How can I assist you today? Mhmm.\n\nYeah. Mhmm. Mhmm. Okay. Is this I think this is not an Australian phone number.\n\nYeah. But the number you provided me is not an Australian. Okay. I see. Is your concern regarding this number?\n\nOkay. I see. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve the incident number. Okay.\n\nYeah. Actually, we do help Airtel customer here in Australia because we do offer Internet service and also mobile plan. But regarding numbers overseas, since we're not connected with other yeah. I suggest yeah. I suggest you contact Airtel India directly because they are the one that can monitor and check your account.\n\nMhmm. Yeah. But they are the one mhmm. And you said Actually, we do not have their customer support number as well as we're not connected with them. Yeah.\n\nAirtel Australia is different. No. We're not. We're a different reseller. Yeah.\n\nYeah. But this is only here in Australia. Ertel here in Australia only. Mhmm. Okay.\n\nThank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.19589370489120483},{"text":"Good afternoon.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.4970470368862152},{"text":"This is Marlene from Airtel tech support.","start":1.5999999,"end":3.78,"sentiment":"positive","sentiment_score":0.47654428652354647},{"text":"How can I assist you 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Hi. I just wanted to check. So can I give you a number? Yeah. It's 9 789532 760. No. This is not. Right? Because this is Airtel. Right? Yeah. No. That's not it. The yeah. That's the Indian number. Yes. Yes. So okay. Tell me. So so tell me I'll I'll give you a situation and then tell me how do I handle this. Okay? So I am an ITIL customer of India. Right? I I am on roaming to Australia. Okay? My Indian number has suddenly, you know, been deactivated. Right? How do I go about, you know, doing how do I go about restoring my services? Because it's been deactivated for reasons unknown. Now on on your website, it says you can use the app. But for some reason, because obviously, the app is, you know, the the My Airtel app. My My Airtel app, you know, because my number is not activated anymore, I can't get OTPs. I can't get anything. I'm I'm really blocked. Right? And it says as per your website, it says, if you're using Airtel services outside of India India, for Australia, dial this number. So, you know, my understanding is this number, which I've called you on, is to for, you know, you to help Airtel customers, and I'm an Airtel customer. So tell me how do I go about it? No. No. How how do I solve yes. My issue. Yeah. Yeah. But it is see, it's a prepaid account. It was working fine. I've I've, you know, got my validity done. And then it's all of a sudden, without calling anyone, you you just, you know, take the access off. It's ridiculous. Right? So okay. Which number should I call you? So if if I'm calling from Australia, which which number I should call? Really? Is are you are you saying are you at the same company, though? But you but are you called Airtel? Is it part of the same brand? Anyway yeah. Fine. 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Hi. I just wanted to check. So can I give you a number? Yeah.\n\nIt's 9 789532 760. No. This is not. Right? Because this is Airtel.\n\nRight? Yeah. No. That's not it. The yeah.\n\nThat's the Indian number. Yes. Yes. So okay. Tell me.\n\nSo so tell me I'll I'll give you a situation and then tell me how do I handle this. Okay? So I am an ITIL customer of India. Right? I I am on roaming to Australia.\n\nOkay? My Indian number has suddenly, you know, been deactivated. Right? How do I go about, you know, doing how do I go about restoring my services? Because it's been deactivated for reasons unknown.\n\nNow on on your website, it says you can use the app. But for some reason, because obviously, the app is, you know, the the My Airtel app. My My Airtel app, you know, because my number is not activated anymore, I can't get OTPs. I can't get anything. I'm I'm really blocked.\n\nRight? 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deactivated.","start":67.0,"end":70.22,"sentiment":"neutral","sentiment_score":-0.2726319647497601},{"text":"Right?","start":70.92,"end":71.42,"sentiment":"neutral","sentiment_score":-0.17123273015022278},{"text":"How do I go about, you know, doing how do I go about restoring my services?","start":71.64,"end":76.38,"sentiment":"neutral","sentiment_score":-0.18445194140076637},{"text":"Because it's been deactivated for reasons unknown.","start":76.954994,"end":79.695,"sentiment":"neutral","sentiment_score":-0.29563828877040316}],"sentiment":"neutral","sentiment_score":-0.22622196825549884,"num_words":34,"start":66.28,"end":79.695},{"sentences":[{"text":"Now on on your website, it says you can use the app.","start":80.155,"end":83.91499,"sentiment":"neutral","sentiment_score":-0.1573836157719294},{"text":"But for some reason, because obviously, the app is, you know, the the My Airtel 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you know, my understanding is this number, which I've called you on, is to for, you know, you to help Airtel customers, and I'm an Airtel customer.","start":108.954994,"end":119.454994,"sentiment":"neutral","sentiment_score":0.01456474995107523},{"text":"So tell me how do I go about it?","start":132.96,"end":134.595,"sentiment":"neutral","sentiment_score":-0.025851095509197976},{"text":"No.","start":134.595,"end":135.095,"sentiment":"neutral","sentiment_score":-0.1586470901966095}],"sentiment":"neutral","sentiment_score":-0.005552673727394112,"num_words":62,"start":98.48,"end":135.095},{"sentences":[{"text":"No.","start":135.55501,"end":135.795,"sentiment":"neutral","sentiment_score":-0.19803205132484436},{"text":"How how do I solve yes.","start":135.795,"end":137.795,"sentiment":"neutral","sentiment_score":-0.19125283261140189},{"text":"My 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off.","start":154.32,"end":159.94,"sentiment":"neutral","sentiment_score":-0.10331489106542185},{"text":"It's ridiculous.","start":160.775,"end":162.155,"sentiment":"neutral","sentiment_score":-0.2792414277791977}],"sentiment":"neutral","sentiment_score":-0.024779091021273195,"num_words":41,"start":148.0,"end":162.155},{"sentences":[{"text":"Right?","start":162.375,"end":162.875,"sentiment":"neutral","sentiment_score":-0.17389577627182007},{"text":"So okay.","start":163.735,"end":164.295,"sentiment":"neutral","sentiment_score":-0.037772729992866516},{"text":"Which number should I call you?","start":164.295,"end":165.415,"sentiment":"neutral","sentiment_score":-0.03530895368506511},{"text":"So if if I'm calling from Australia, which which number I should call?","start":165.415,"end":168.795,"sentiment":"neutral","sentiment_score":-0.04681186335018048},{"text":"Really?","start":173.655,"end":174.155,"sentiment":"neutral","sentiment_score":-0.07578626275062561}],"sentiment":"neutral","sentiment_score":-0.04981023672482242,"num_words":23,"start":162.375,"end":174.155},{"sentences":[{"text":"Is are you are you saying are you at the same company, though?","start":176.43001,"end":179.97,"sentiment":"neutral","sentiment_score":-0.0647236372415836},{"text":"But you but are you called Airtel?","start":184.27,"end":185.97,"sentiment":"neutral","sentiment_score":-0.05508656294218132},{"text":"Is it part of the same brand?","start":186.99,"end":188.53,"sentiment":"neutral","sentiment_score":-0.02953763891543661},{"text":"Anyway yeah.","start":193.175,"end":194.13501,"sentiment":"neutral","sentiment_score":-0.0246430691331625},{"text":"Fine.","start":194.13501,"end":194.455,"sentiment":"neutral","sentiment_score":0.03312573581933975}],"sentiment":"neutral","sentiment_score":-0.04833123665302992,"num_words":30,"start":176.43001,"end":194.455},{"sentences":[{"text":"I'll I'll try to call them.","start":194.455,"end":195.99501,"sentiment":"neutral","sentiment_score":0.11027025058865547}],"sentiment":"neutral","sentiment_score":0.11027025058865547,"num_words":6,"start":194.455,"end":195.99501}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marlene from Airtel tech support. How can I assist you today?\n\nChannel 1: Yeah. Hi. I just wanted to check. So can I give you a number?\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. It's 9\n\nChannel 0: Yeah.\n\nChannel 1: 789532\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: 760.\n\nChannel 0: Okay. Is this I think this is not an Australian phone number.\n\nChannel 1: No. This is not. Right? Because this is Airtel. Right?\n\nChannel 0: Yeah. But the number\n\nChannel 1: Yeah.\n\nChannel 0: you provided me is not\n\nChannel 1: No.\n\nChannel 0: an Australian.\n\nChannel 1: That's not it. The yeah. That's the Indian number. Yes.\n\nChannel 0: Okay. I see. Is your concern regarding this number?\n\nChannel 1: Yes.\n\nChannel 0: Okay. I see. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to\n\nChannel 1: So\n\nChannel 0: resolve\n\nChannel 1: okay.\n\nChannel 0: the\n\nChannel 1: Tell me. So\n\nChannel 0: incident\n\nChannel 1: so\n\nChannel 0: number.\n\nChannel 1: tell me I'll I'll give you a situation and then tell me how do I handle this. Okay? So I am an ITIL customer of India. Right? I I am on roaming to Australia.\n\nOkay? My Indian\n\nChannel 0: Okay.\n\nChannel 1: number has suddenly, you know, been deactivated. Right? How do I go about, you know, doing how do I go about restoring my services? Because it's been deactivated for reasons unknown. Now on on your website, it says you can use the app.\n\nBut for some reason, because obviously, the app is, you know, the the My Airtel app. My My Airtel app, you know, because my number is not activated anymore, I can't get OTPs. I can't get anything. I'm I'm really blocked. Right?\n\nAnd it says as per your website, it says, if you're using Airtel services outside of India India, for Australia, dial this number. So, you know, my understanding is this number, which I've called you on, is to for, you know, you to help Airtel customers, and I'm an Airtel customer.\n\nChannel 0: Yeah. Actually, we do help Airtel customer here in Australia because we do offer Internet service and also mobile plan. But regarding numbers overseas, since we're\n\nChannel 1: So tell\n\nChannel 0: not\n\nChannel 1: me\n\nChannel 0: connected\n\nChannel 1: how do I go\n\nChannel 0: with\n\nChannel 1: about it?\n\nChannel 0: other\n\nChannel 1: No. No.\n\nChannel 0: yeah.\n\nChannel 1: How\n\nChannel 0: I\n\nChannel 1: how\n\nChannel 0: suggest\n\nChannel 1: do I solve yes. My issue. Yeah.\n\nChannel 0: yeah. I suggest you contact Airtel India directly because they are the one that can monitor and check your account.\n\nChannel 1: Yeah. But it is see, it's\n\nChannel 0: Mhmm.\n\nChannel 1: a prepaid account. It was working fine. I've I've, you know, got my validity done. And then it's all of a sudden, without calling anyone, you you just, you know, take the access off.\n\nChannel 0: Yeah.\n\nChannel 1: It's\n\nChannel 0: But\n\nChannel 1: ridiculous.\n\nChannel 0: they are\n\nChannel 1: Right?\n\nChannel 0: the one mhmm.\n\nChannel 1: So\n\nChannel 0: And\n\nChannel 1: okay. Which\n\nChannel 0: you\n\nChannel 1: number should I call you? So if if I'm calling from Australia, which which number I should\n\nChannel 0: said\n\nChannel 1: call?\n\nChannel 0: Actually, we do not have their customer support number as well as\n\nChannel 1: Really?\n\nChannel 0: we're not connected with them. Yeah. Airtel\n\nChannel 1: Is\n\nChannel 0: Australia\n\nChannel 1: are you\n\nChannel 0: is\n\nChannel 1: are you saying\n\nChannel 0: different.\n\nChannel 1: are you at the same company, though?\n\nChannel 0: No. We're not. We're a different reseller.\n\nChannel 1: But you but are you called Airtel? Is it part\n\nChannel 0: Yeah.\n\nChannel 1: of the same brand?\n\nChannel 0: Yeah. But this is only here in Australia. Ertel here in Australia\n\nChannel 1: Anyway\n\nChannel 0: only.\n\nChannel 1: yeah. Fine.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll I'll try to call them.\n\nChannel 0: Okay. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.19589370489120483},{"text":"Good afternoon.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.4970470368862152},{"text":"This is Marlene from Airtel tech support.","start":1.5999999,"end":3.78,"sentiment":"positive","sentiment_score":0.47654428652354647},{"text":"How can I assist you today?","start":3.9199998,"end":5.38,"sentiment":"positive","sentiment_score":0.5110213210185369}],"sentiment":"positive","sentiment_score":0.4744953569024801,"channel":0,"num_words":16,"start":0.48,"end":5.38},{"sentences":[{"text":"Yeah.","start":5.3599997,"end":5.68,"sentiment":"neutral","sentiment_score":0.05495638772845268},{"text":"Hi.","start":5.68,"end":6.0,"sentiment":"neutral","sentiment_score":0.042728886008262634},{"text":"I just wanted to check.","start":6.0,"end":7.54,"sentiment":"neutral","sentiment_score":0.029643168300390245},{"text":"So can I give you a number?","start":8.32,"end":9.78,"sentiment":"neutral","sentiment_score":0.030276162549853325}],"sentiment":"neutral","sentiment_score":0.03270244664911713,"channel":1,"num_words":14,"start":5.3599997,"end":9.78},{"sentences":[{"text":"Mhmm.","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":-0.004639292135834694}],"sentiment":"neutral","sentiment_score":-0.004639292135834694,"channel":0,"num_words":1,"start":10.88,"end":11.38},{"sentences":[{"text":"Yeah.","start":11.759999,"end":12.0,"sentiment":"neutral","sentiment_score":0.003505262779071927},{"text":"It's 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this I think this is not an Australian phone number.","start":21.855,"end":26.01,"sentiment":"neutral","sentiment_score":-0.19320725310932507}],"sentiment":"neutral","sentiment_score":-0.17939110596974692,"channel":0,"num_words":12,"start":20.895,"end":26.01},{"sentences":[{"text":"No.","start":27.335,"end":27.654999,"sentiment":"neutral","sentiment_score":-0.320035457611084},{"text":"This is not.","start":27.654999,"end":28.215,"sentiment":"neutral","sentiment_score":-0.29229387640953064},{"text":"Right?","start":28.215,"end":28.615,"sentiment":"neutral","sentiment_score":-0.16597920656204224},{"text":"Because this is Airtel.","start":28.615,"end":29.755001,"sentiment":"neutral","sentiment_score":-0.1331272330135107},{"text":"Right?","start":29.895,"end":30.21,"sentiment":"neutral","sentiment_score":-0.07057099044322968}],"sentiment":"neutral","sentiment_score":-0.19659762158989907,"channel":1,"num_words":10,"start":27.335,"end":30.21},{"sentences":[{"text":"Yeah.","start":31.93,"end":32.43,"sentiment":"neutral","sentiment_score":-0.05442437529563904},{"text":"But the number","start":32.81,"end":33.69,"sentiment":"neutral","sentiment_score":-0.07169931381940842}],"sentiment":"neutral","sentiment_score":-0.06738057918846607,"channel":0,"num_words":4,"start":31.93,"end":33.69},{"sentences":[{"text":"Yeah.","start":33.41,"end":33.91,"sentiment":"neutral","sentiment_score":-0.08726301789283752}],"sentiment":"neutral","sentiment_score":-0.08726301789283752,"channel":1,"num_words":1,"start":33.41,"end":33.91},{"sentences":[{"text":"you provided me is not","start":33.69,"end":35.13,"sentiment":"neutral","sentiment_score":-0.15471985042095185}],"sentiment":"neutral","sentiment_score":-0.15471985042095185,"channel":0,"num_words":5,"start":33.69,"end":35.13},{"sentences":[{"text":"No.","start":35.09,"end":35.41,"sentiment":"neutral","sentiment_score":-0.31536251306533813}],"sentiment":"neutral","sentiment_score":-0.31536251306533813,"channel":1,"num_words":1,"start":35.09,"end":35.41},{"sentences":[{"text":"an Australian.","start":35.13,"end":35.87,"sentiment":"neutral","sentiment_score":-0.29560354351997375}],"sentiment":"neutral","sentiment_score":-0.29560354351997375,"channel":0,"num_words":2,"start":35.13,"end":35.87},{"sentences":[{"text":"That's not it.","start":35.41,"end":36.129997,"sentiment":"neutral","sentiment_score":-0.32674673199653625},{"text":"The yeah.","start":36.129997,"end":36.53,"sentiment":"neutral","sentiment_score":-0.16606777906417847},{"text":"That's the Indian 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to","start":52.73,"end":54.57,"sentiment":"neutral","sentiment_score":-0.31971580982208253}],"sentiment":"neutral","sentiment_score":-0.1713526403825534,"channel":0,"num_words":19,"start":46.315002,"end":54.57},{"sentences":[{"text":"So","start":54.545002,"end":54.705,"sentiment":"neutral","sentiment_score":-0.1880096197128296}],"sentiment":"neutral","sentiment_score":-0.1880096197128296,"channel":1,"num_words":1,"start":54.545002,"end":54.705},{"sentences":[{"text":"resolve","start":54.57,"end":54.97,"sentiment":"neutral","sentiment_score":-0.28045833110809326}],"sentiment":"neutral","sentiment_score":-0.28045833110809326,"channel":0,"num_words":1,"start":54.57,"end":54.97},{"sentences":[{"text":"okay.","start":54.785,"end":55.025,"sentiment":"neutral","sentiment_score":-0.15418267250061035}],"sentiment":"neutral","sentiment_score":-0.15418267250061035,"channel":1,"num_words":1,"start":54.785,"end":55.025},{"sentences":[{"text":"the","start":54.97,"end":55.47,"sentiment":"neutral","sentiment_score":-0.06113196909427643}],"sentiment":"neutral","sentiment_score":-0.06113196909427643,"channel":0,"num_words":1,"start":54.97,"end":55.47},{"sentences":[{"text":"Tell 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me I'll I'll give you a situation and then tell me how do I handle this.","start":56.225002,"end":60.065002,"sentiment":"neutral","sentiment_score":-0.062492712674772036},{"text":"Okay?","start":60.065002,"end":60.565002,"sentiment":"neutral","sentiment_score":-0.023923266679048535},{"text":"So I am an ITIL customer of India.","start":60.920002,"end":63.02,"sentiment":"neutral","sentiment_score":-0.018870295025408268},{"text":"Right?","start":63.32,"end":63.72,"sentiment":"neutral","sentiment_score":-0.018780093640089035},{"text":"I I am on roaming to Australia.","start":63.72,"end":65.82,"sentiment":"neutral","sentiment_score":-0.04541445842811039}],"sentiment":"neutral","sentiment_score":-0.04629244249971474,"channel":1,"num_words":34,"start":56.225002,"end":65.82},{"sentences":[{"text":"Okay?","start":66.28,"end":66.78,"sentiment":"neutral","sentiment_score":-0.04592742398381233},{"text":"My 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their number. The customer explains that they are on roaming to Australia and cannot use the app to manage their account. The representative suggests contacting Airtel India directly and apologizes for the confusion."},"intents":{"segments":[{"text":"I just wanted to check. So can I give you a number? Mhmm. Yeah.","start_word":18,"end_word":31,"intents":[{"intent":"Get a number","confidence_score":0.0010503448}]},{"text":"So incident so number. tell me I'll I'll give you a situation and then tell me how do I handle this. Okay?","start_word":119,"end_word":140,"intents":[{"intent":"Provide an incident","confidence_score":0.007829768}]},{"text":"number has suddenly, you know, been deactivated. Right? How do I go about, you know, doing how do I go about restoring my services?","start_word":161,"end_word":184,"intents":[{"intent":"Restore services","confidence_score":0.28418484}]},{"text":"How I how suggest do I solve yes. My issue. Yeah. yeah.","start_word":339,"end_word":350,"intents":[{"intent":"Resolve issue","confidence_score":0.03581683}]},{"text":"I suggest you contact Airtel India directly because they are the one that can monitor and check your account. Yeah.","start_word":351,"end_word":370,"intents":[{"intent":"Coordinate call with airtel india","confidence_score":0.00003115808}]},{"text":"Which you number should I call you?","start_word":424,"end_word":430,"intents":[{"intent":"Identify customer","confidence_score":0.0015675668}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19589370489120483},{"text":"Good afternoon. This is Marlene from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4811246395111084},{"text":"Yeah. Hi. I just wanted to check. So can I give you a number? Mhmm. Yeah. It's 9 Yeah. 789532 Mhmm. Mhmm. 760. Okay. Is this I think this is not an Australian phone number. No. This is not. Right? Because this is Airtel. Right? Yeah. But the number Yeah. you provided me is not No. an Australian. That's not it. The yeah. That's the Indian number. Yes. Okay. I see. Is your concern regarding this number? Yes. Okay. I see. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to So resolve okay. the Tell me. So incident so number. tell me I'll I'll give you a situation and then tell me how do I handle this. Okay? So I am an ITIL customer of India. Right? I I am on roaming to Australia. Okay? My Indian Okay. number has suddenly, you know, been deactivated. Right? How do I go about, you know, doing how do I go about restoring my services? Because it's been deactivated for reasons unknown. Now on on your website, it says you can use the app. But for some reason, because obviously, the app is, you know, the the My Airtel app.","start_word":16,"end_word":219,"sentiment":"neutral","sentiment_score":-0.13558800518512726},{"text":"My My Airtel app, you know, because my number is not activated anymore, I can't get OTPs. I can't get anything. I'm I'm really blocked. Right?","start_word":220,"end_word":245,"sentiment":"negative","sentiment_score":-0.5096966028213501},{"text":"And it says as per your website, it says, if you're using Airtel services outside of India India, for Australia, dial this number. So, you know, my understanding is this number, which I've called you on, is to for, you know, you to help Airtel customers, and I'm an Airtel customer. Yeah. Actually, we do help Airtel customer here in Australia because we do offer Internet service and also mobile plan. But regarding numbers overseas, since we're So tell not me connected how do I go with about it? other No. No. yeah. How I how suggest do I solve yes. My issue. Yeah. yeah. I suggest you contact Airtel India directly because they are the one that can monitor and check your account. Yeah. But it is see, it's Mhmm. a prepaid account. It was working fine. I've I've, you know, got my validity done. And then it's all of a sudden, without calling anyone, you you just, you know, take the access off. Yeah. It's But ridiculous. they are Right? the one mhmm. So And okay. Which you number should I call you? So if if I'm calling from Australia, which which number I should said call? Actually, we do not have their customer support number as well as Really? we're not connected with them. Yeah. Airtel Is Australia are you is are you saying different. are you at the same company, though? No. We're not. We're a different reseller. But you but are you called Airtel? Is it part Yeah. of the same brand? Yeah. But this is only here in Australia. Ertel here in Australia Anyway only. yeah. Fine. Mhmm. I'll I'll try to call them.","start_word":246,"end_word":525,"sentiment":"neutral","sentiment_score":-0.02987530031906707},{"text":"Okay. Thank you. Bye. Have a great day.","start_word":526,"end_word":533,"sentiment":"positive","sentiment_score":0.6308838129043579}],"average":{"sentiment":"neutral","sentiment_score":-0.07193378526337292}}}}