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Thank you.","confidence":0.9980469,"words":[{"word":"hello","start":5.7599998,"end":6.2599998,"confidence":0.94555664,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.20435021817684176},{"word":"i","start":10.24,"end":10.639999,"confidence":0.96240234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04665963351726532},{"word":"have","start":10.639999,"end":11.04,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03767431154847145},{"word":"an","start":11.04,"end":11.44,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04811844974756241},{"word":"intel","start":11.44,"end":11.94,"confidence":0.37426758,"punctuated_word":"Intel","sentiment":"neutral","sentiment_score":-0.04849918931722641},{"word":"number","start":12.0,"end":12.48,"confidence":0.99316406,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.07712520658969879},{"word":"of","start":12.48,"end":12.719999,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05824813619256019},{"word":"india","start":12.719999,"end":13.219999,"confidence":0.9592285,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":-0.05014307424426079},{"word":"but","start":15.1050005,"end":15.345,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.11352460086345673},{"word":"it","start":15.345,"end":15.505,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2970004379749298},{"word":"is","start":15.505,"end":15.665001,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.39327511191368103},{"word":"not","start":15.665001,"end":15.985001,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4442290961742401},{"word":"working","start":15.985001,"end":16.385,"confidence":1.0,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.38840723037719727},{"word":"here","start":16.385,"end":16.865,"confidence":0.9995117,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.3224567472934723},{"word":"i","start":16.865,"end":17.105,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3651578426361084},{"word":"cannot","start":17.105,"end":17.505001,"confidence":0.99902344,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.5040948987007141},{"word":"receive","start":17.505001,"end":18.005001,"confidence":0.82177734,"punctuated_word":"receive","sentiment":"negative","sentiment_score":-0.509023129940033},{"word":"otp","start":18.225,"end":18.725,"confidence":0.7861328,"punctuated_word":"OTP","sentiment":"negative","sentiment_score":-0.3697182536125183},{"word":"and","start":18.865,"end":19.105,"confidence":0.9970703,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3743779957294464},{"word":"all","start":19.105,"end":19.605,"confidence":1.0,"punctuated_word":"all.","sentiment":"negative","sentiment_score":-0.3842233419418335},{"word":"can","start":20.225,"end":20.465,"confidence":0.99609375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.12259560078382492},{"word":"you","start":20.465,"end":20.625,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16537417471408844},{"word":"help","start":20.625,"end":20.865,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.15186627209186554},{"word":"me","start":20.865,"end":21.365,"confidence":0.99853516,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.1505139321088791},{"word":"okay","start":36.91,"end":37.39,"confidence":0.765625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02684197574853897},{"word":"okay","start":37.39,"end":37.89,"confidence":0.9343262,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.021498680114746097},{"word":"okay","start":41.71894,"end":42.21894,"confidence":0.98339844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12865294516086578},{"word":"thank","start":42.27894,"end":42.51894,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.41637560725212097},{"word":"you","start":42.51894,"end":43.01894,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3029751181602478}],"paragraphs":{"transcript":"\nHello? I have an Intel number of India, but it is not working here. I cannot receive OTP and all. Can you help me? Okay.\n\nOkay. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.20435021817684176},{"text":"I have an Intel number of India, but it is not working here.","start":10.24,"end":16.865,"sentiment":"neutral","sentiment_score":-0.17887394044261712},{"text":"I cannot receive OTP and all.","start":16.865,"end":19.605,"sentiment":"negative","sentiment_score":-0.41776591042677563},{"text":"Can you help me?","start":20.225,"end":21.365,"sentiment":"neutral","sentiment_score":-0.1475874949246645},{"text":"Okay.","start":36.91,"end":37.39,"sentiment":"neutral","sentiment_score":-0.02684197574853897}],"sentiment":"neutral","sentiment_score":-0.20979193702340126,"num_words":25,"start":5.7599998,"end":37.39},{"sentences":[{"text":"Okay.","start":37.39,"end":37.89,"sentiment":"neutral","sentiment_score":-0.021498680114746097},{"text":"Okay.","start":41.71894,"end":42.21894,"sentiment":"neutral","sentiment_score":0.12865294516086578},{"text":"Thank you.","start":42.27894,"end":43.01894,"sentiment":"positive","sentiment_score":0.3596753627061844}],"sentiment":"neutral","sentiment_score":0.20662624761462212,"num_words":4,"start":37.39,"end":43.01894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon. How may I help you today?\n\nChannel 1: I have an Intel number of India,\n\nChannel 0: Mhmm.\n\nChannel 1: but it is not working here. I cannot receive OTP and all. Can\n\nChannel 0: I'm\n\nChannel 1: you\n\nChannel 0: sorry\n\nChannel 1: help\n\nChannel 0: to\n\nChannel 1: me?\n\nChannel 0: hear about I'm sorry to hear about that, but you have reached a wrong phone number. This is Airtel Australia. What we do is to provide a Internet services and a mobile plan services. We don't support any other phone number asides with Australian phone number. So\n\nChannel 1: Okay.\n\nChannel 0: you have\n\nChannel 1: Okay.\n\nChannel 0: to contact your local network Airtel India about your phone number.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: You're welcome. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.64,"sentiment":"positive","sentiment_score":0.35515692830085754},{"text":"Thank you so much for calling your account.","start":0.64,"end":2.82,"sentiment":"positive","sentiment_score":0.643822431564331},{"text":"How may I help you today?","start":2.8799999,"end":4.26,"sentiment":"positive","sentiment_score":0.5706479549407959}],"sentiment":"positive","sentiment_score":0.5953082740306854,"channel":0,"num_words":15,"start":0.32,"end":4.26},{"sentences":[{"text":"Hello?","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.20435021817684176}],"sentiment":"neutral","sentiment_score":0.20435021817684176,"channel":1,"num_words":1,"start":5.7599998,"end":6.2599998},{"sentences":[{"text":"Hi.","start":6.96,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.19948828220367432},{"text":"Good afternoon.","start":7.2799997,"end":8.1,"sentiment":"neutral","sentiment_score":0.3166853338479996},{"text":"How may I help you today?","start":8.24,"end":9.46,"sentiment":"neutral","sentiment_score":0.3005964780847232}],"sentiment":"neutral","sentiment_score":0.29293753537866807,"channel":0,"num_words":9,"start":6.96,"end":9.46},{"sentences":[{"text":"I have an Intel number of India,","start":10.24,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.052352571593863625}],"sentiment":"neutral","sentiment_score":-0.052352571593863625,"channel":1,"num_words":7,"start":10.24,"end":13.219999},{"sentences":[{"text":"Mhmm.","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":-0.035493168979883194}],"sentiment":"neutral","sentiment_score":-0.035493168979883194,"channel":0,"num_words":1,"start":13.92,"end":14.42},{"sentences":[{"text":"but it is not working here.","start":15.1050005,"end":16.865,"sentiment":"neutral","sentiment_score":-0.3264822040994962},{"text":"I cannot receive OTP and 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about I'm sorry to hear about that, but you have reached a wrong phone number.","start":20.865,"end":25.425,"sentiment":"neutral","sentiment_score":-0.3049491713754833},{"text":"This is Airtel Australia.","start":25.425,"end":27.045,"sentiment":"neutral","sentiment_score":-0.10091133043169975},{"text":"What we do is to provide a Internet services and a mobile plan services.","start":27.265,"end":31.339998,"sentiment":"neutral","sentiment_score":-0.1271118154483182},{"text":"We don't support any other phone number asides with Australian phone 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have","start":37.079998,"end":37.399998,"sentiment":"neutral","sentiment_score":-0.02384366001933813}],"sentiment":"neutral","sentiment_score":-0.02384366001933813,"channel":0,"num_words":2,"start":37.079998,"end":37.399998},{"sentences":[{"text":"Okay.","start":37.39,"end":37.89,"sentiment":"neutral","sentiment_score":-0.021498680114746097}],"sentiment":"neutral","sentiment_score":-0.021498680114746097,"channel":1,"num_words":1,"start":37.39,"end":37.89},{"sentences":[{"text":"to contact your local network Airtel India about your phone number.","start":37.399998,"end":41.579998,"sentiment":"neutral","sentiment_score":-0.018387338654561478}],"sentiment":"neutral","sentiment_score":-0.018387338654561478,"channel":0,"num_words":11,"start":37.399998,"end":41.579998},{"sentences":[{"text":"Okay.","start":41.71894,"end":42.21894,"sentiment":"neutral","sentiment_score":0.12865294516086578},{"text":"Thank 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The agent informed them that they only offer Internet and mobile plan services to Australian phone numbers, not other countries. The agent suggested the customer contact Airtel India about their phone number and ended the call politely."},"intents":{"segments":[{"text":"I have an Intel number of India, Mhmm. but it is not working here. I cannot receive OTP and all. I'm Can sorry you help to hear me? about I'm sorry to hear about that, but you have reached a wrong phone number. This is Airtel Australia. What we do is to provide a Internet services and a mobile plan services. We don't support any other phone number asides with Australian phone number. So Okay.","start_word":25,"end_word":99,"intents":[{"intent":"Resolve communication issue","confidence_score":0.00061653263}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5849187970161438},{"text":"Hello? Hi. Good afternoon. How may I help you today? I have an Intel number of India, Mhmm. but it is not working here.","start_word":15,"end_word":38,"sentiment":"neutral","sentiment_score":0.02842264622449875},{"text":"I cannot receive OTP and all.","start_word":39,"end_word":44,"sentiment":"negative","sentiment_score":-0.4075671434402466},{"text":"I'm Can sorry you help to hear me? about I'm sorry to hear about that, but you have reached a wrong phone number. This is Airtel Australia. What we do is to provide a Internet services and a mobile plan services. We don't support any other phone number asides with Australian phone number. So Okay. you have Okay. to contact your local network Airtel India about your phone number. Okay.","start_word":45,"end_word":114,"sentiment":"neutral","sentiment_score":-0.1627102494239807},{"text":"Thank you. You're welcome. Have a good one.","start_word":115,"end_word":122,"sentiment":"positive","sentiment_score":0.4538118839263916},{"text":"Bye bye.","start_word":123,"end_word":124,"sentiment":"neutral","sentiment_score":0.1671347618103027}],"average":{"sentiment":"neutral","sentiment_score":0.002503798989688649}}}}