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Samuel. Alright. It's okay. Could you please provide me with your complete address for the gutter cleaning service scheduled for September 17? We do we can't find your email because because it says you did not provide your email.\n\nCan I have your email now? Alright. Hold on one moment. Alright. Again?\n\nJ o y. Again? I'm too sorry. Joyce Samuel. Mhmm.\n\nI can't hear your voice clearly. I'm so sorry. So Joy Samuel at Okay. Joy samuel at what's next? I can at mail.\n\nAlright. I will call you back after five minutes because I can't hear your voice clearly. Is that okay? Hello? Alright.\n\nHello? Okay. Alright. Alright. So can you please say it again?\n\nI'm so sorry. JoySamuel@hotmail. Alright. So at hot mail. Alright.\n\nJoysamuel@hotmail. Okay. Pardon, please? Hotmail. What what is the next the Hotmail?\n\nAlright. Dot com dot. Alright. C o. And then mhmm.\n\nJoy Samuel on at Hotmail. I'm so sorry, Samuel, but but I can't hear your voice clearly. It sounds like alright.","paragraphs":[{"sentences":[{"text":"Hi, Samuel.","start":1.52,"end":2.42,"sentiment":"neutral","sentiment_score":0.050185734406113625},{"text":"Alright.","start":6.56,"end":7.04,"sentiment":"neutral","sentiment_score":0.1788145750761032},{"text":"It's okay.","start":7.04,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.25545187294483185},{"text":"Could you please provide me with your complete address for the gutter cleaning service scheduled for September 17?","start":8.08,"end":14.099999,"sentiment":"neutral","sentiment_score":0.1977544700105985},{"text":"We do we can't find your email because because it says you did not provide your email.","start":19.825,"end":25.744999,"sentiment":"negative","sentiment_score":-0.341920381083208}],"sentiment":"neutral","sentiment_score":-0.03657440571114421,"num_words":40,"start":1.52,"end":25.744999},{"sentences":[{"text":"Can I have your email 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Sorry. I missed your call twice probably. Yeah? Yeah.\n\nBut I didn't get the email yet. Alrighty. J o y. Joey Samuel, j o y s a m u e l. Joy samuel, yeah, @hotmail.co.nc.\n\nHotmail? Hotmail. You have something wrong with your phone because all the time when you're talking, I can't hear you Hello. Can you hear me now? Yeah.\n\nI can hear you. Yes. Joy samuel. Joysamuel@hotmail.co.nzed. Dot co dot n, you said.\n\nNo. Hold on. Listen carefully. I didn't say dot com. I said dot co dot c o dot n, you said.\n\nYeah. That's what I sent. Did you get help? What I do for that? I can't do much any anything else for that.\n\nI said joysamuel@hotmail.co.nzed, like in New Zealand. Did you get that?","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.02063285745680332},{"text":"Sorry.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":-0.0991690158843994},{"text":"I missed your call twice probably.","start":4.0,"end":5.68,"sentiment":"neutral","sentiment_score":-0.28333274523417157},{"text":"Yeah?","start":5.68,"end":6.18,"sentiment":"neutral","sentiment_score":-0.012343253940343857},{"text":"Yeah.","start":14.804999,"end":15.045,"sentiment":"neutral","sentiment_score":-0.03383662551641464}],"sentiment":"neutral","sentiment_score":-0.1824712509289384,"num_words":10,"start":3.4399998,"end":15.045},{"sentences":[{"text":"But I didn't get the email yet.","start":15.045,"end":16.904999,"sentiment":"neutral","sentiment_score":-0.23605992112840926},{"text":"Alrighty.","start":27.88,"end":28.38,"sentiment":"neutral","sentiment_score":-0.001939042704179883},{"text":"J o y.","start":28.52,"end":29.66,"sentiment":"neutral","sentiment_score":-0.010637320733318726},{"text":"Joey Samuel, j o y s a m u e l.","start":37.079998,"end":43.754997,"sentiment":"neutral","sentiment_score":-0.0176193429665132},{"text":"Joy samuel, yeah, @hotmail.co.nc.","start":49.175,"end":58.68,"sentiment":"neutral","sentiment_score":-0.04260731115937233}],"sentiment":"neutral","sentiment_score":-0.07886586423354366,"num_words":26,"start":15.045,"end":58.68},{"sentences":[{"text":"Hotmail?","start":67.255,"end":67.755,"sentiment":"neutral","sentiment_score":-0.0683424323797226},{"text":"Hotmail.","start":74.375,"end":74.875,"sentiment":"neutral","sentiment_score":-0.09810569137334824},{"text":"You have something wrong with your phone because all the time when you're talking, I can't hear you Hello.","start":75.015,"end":94.435005,"sentiment":"negative","sentiment_score":-0.39993768067736374},{"text":"Can you hear me now?","start":94.435005,"end":95.815,"sentiment":"neutral","sentiment_score":-0.0911836326122284},{"text":"Yeah.","start":99.315,"end":99.715004,"sentiment":"neutral","sentiment_score":0.050006672739982605}],"sentiment":"neutral","sentiment_score":-0.30263613136830153,"num_words":27,"start":67.255,"end":99.715004},{"sentences":[{"text":"I can hear you.","start":99.715004,"end":100.51501,"sentiment":"neutral","sentiment_score":0.037810017354786396},{"text":"Yes.","start":100.51501,"end":101.01501,"sentiment":"neutral","sentiment_score":0.05423836410045624},{"text":"Joy samuel.","start":106.72,"end":107.54,"sentiment":"neutral","sentiment_score":-0.011059185024350882},{"text":"Joysamuel@hotmail.co.nzed.","start":117.84,"end":121.46,"sentiment":"neutral","sentiment_score":-0.008954168297350407},{"text":"Dot co dot n, you said.","start":138.2,"end":141.34,"sentiment":"neutral","sentiment_score":-0.027379949266711872}],"sentiment":"neutral","sentiment_score":0.0007232999695198876,"num_words":14,"start":99.715004,"end":141.34},{"sentences":[{"text":"No.","start":142.76,"end":143.16,"sentiment":"neutral","sentiment_score":-0.13448721170425415},{"text":"Hold on.","start":143.16,"end":143.56,"sentiment":"neutral","sentiment_score":-0.11631584167480469},{"text":"Listen carefully.","start":143.56,"end":144.38,"sentiment":"neutral","sentiment_score":-0.10607099160552026},{"text":"I didn't say dot com.","start":144.44,"end":145.56,"sentiment":"neutral","sentiment_score":-0.0982186183333397},{"text":"I said dot co dot c o dot n, you said.","start":145.56,"end":148.78,"sentiment":"neutral","sentiment_score":-0.058030642230402336}],"sentiment":"neutral","sentiment_score":-0.08136623973647754,"num_words":21,"start":142.76,"end":148.78},{"sentences":[{"text":"Yeah.","start":158.265,"end":158.505,"sentiment":"neutral","sentiment_score":-0.022207215428352356},{"text":"That's what I sent.","start":158.505,"end":159.485,"sentiment":"neutral","sentiment_score":-0.06618053000420332},{"text":"Did you get help?","start":160.74501,"end":161.80501,"sentiment":"neutral","sentiment_score":-0.037142121233046055},{"text":"What I do for that?","start":170.65,"end":171.84999,"sentiment":"negative","sentiment_score":-0.3675755500793457},{"text":"I can't do much any anything else for that.","start":171.84999,"end":174.33,"sentiment":"negative","sentiment_score":-0.533842146396637}],"sentiment":"neutral","sentiment_score":-0.3077371690584266,"num_words":23,"start":158.265,"end":174.33},{"sentences":[{"text":"I said joysamuel@hotmail.co.nzed, like in New Zealand.","start":174.33,"end":180.42294,"sentiment":"neutral","sentiment_score":-0.09219507234437126},{"text":"Did you get that?","start":181.22295,"end":182.28294,"sentiment":"neutral","sentiment_score":-0.021768679842352867}],"sentiment":"neutral","sentiment_score":-0.06658547507091002,"num_words":11,"start":174.33,"end":182.28294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Samuel.\n\nChannel 1: Hi. Sorry. I missed your call twice probably. Yeah?\n\nChannel 0: Alright. It's okay. Could you please provide me with your complete address for the gutter cleaning service scheduled for September 17?\n\nChannel 1: Yeah. But I didn't get the email yet.\n\nChannel 0: We do we can't find your email because because it says you did not provide your email. Can I have your email now?\n\nChannel 1: Alrighty. J o y.\n\nChannel 0: Alright. Hold on one moment. Alright. Again?\n\nChannel 1: Joey Samuel, j o y\n\nChannel 0: J o y.\n\nChannel 1: s a m u e l.\n\nChannel 0: Again? I'm too sorry.\n\nChannel 1: Joy samuel,\n\nChannel 0: Joyce Samuel.\n\nChannel 1: yeah,\n\nChannel 0: Mhmm.\n\nChannel 1: @hotmail.co.nc.\n\nChannel 0: I can't hear your voice clearly. I'm so sorry. So Joy Samuel at\n\nChannel 1: Hotmail?\n\nChannel 0: Okay. Joy samuel at what's next?\n\nChannel 1: Hotmail.\n\nChannel 0: I\n\nChannel 1: You\n\nChannel 0: can\n\nChannel 1: have something wrong with your phone\n\nChannel 0: at\n\nChannel 1: because\n\nChannel 0: mail.\n\nChannel 1: all the time when you're talking, I can't hear you\n\nChannel 0: Alright. I will call you back after five minutes because I can't hear your voice clearly. Is that okay? Hello?\n\nChannel 1: Hello. Can you hear me now?\n\nChannel 0: Alright. Hello?\n\nChannel 1: Yeah. I can hear you. Yes.\n\nChannel 0: Okay. Alright. Alright. So can you please say it again? I'm so sorry.\n\nJoySamuel@hotmail.\n\nChannel 1: Joy samuel.\n\nChannel 0: Alright. So at hot mail.\n\nChannel 1: Joysamuel@hotmail.co.nzed.\n\nChannel 0: Alright. Joysamuel@hotmail. Okay. Pardon, please? Hotmail.\n\nWhat what is the next\n\nChannel 1: Dot\n\nChannel 0: the\n\nChannel 1: co\n\nChannel 0: Hotmail?\n\nChannel 1: dot n, you\n\nChannel 0: Alright.\n\nChannel 1: said.\n\nChannel 0: Dot com dot.\n\nChannel 1: No. Hold on. Listen carefully. I didn't say dot com. I said dot co dot c o dot n, you said.\n\nChannel 0: Alright. C o. And then\n\nChannel 1: Yeah. That's what I sent.\n\nChannel 0: mhmm.\n\nChannel 1: Did\n\nChannel 0: Joy\n\nChannel 1: you get\n\nChannel 0: Samuel\n\nChannel 1: help?\n\nChannel 0: on at Hotmail. I'm so sorry, Samuel, but but I can't hear your voice clearly. It sounds\n\nChannel 1: What\n\nChannel 0: like\n\nChannel 1: I do for that? I can't do much any anything\n\nChannel 0: alright.\n\nChannel 1: else for that. I said joysamuel@hotmail.co.nzed, like in New Zealand. Did you get that?","paragraphs":[{"sentences":[{"text":"Hi, Samuel.","start":1.52,"end":2.42,"sentiment":"neutral","sentiment_score":0.050185734406113625}],"sentiment":"neutral","sentiment_score":0.050185734406113625,"channel":0,"num_words":2,"start":1.52,"end":2.42},{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.02063285745680332},{"text":"Sorry.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":-0.0991690158843994},{"text":"I missed your call twice probably.","start":4.0,"end":5.68,"sentiment":"neutral","sentiment_score":-0.28333274523417157},{"text":"Yeah?","start":5.68,"end":6.18,"sentiment":"neutral","sentiment_score":-0.012343253940343857}],"sentiment":"neutral","sentiment_score":-0.1989862093081077,"channel":1,"num_words":9,"start":3.4399998,"end":6.18},{"sentences":[{"text":"Alright.","start":6.56,"end":7.04,"sentiment":"neutral","sentiment_score":0.1788145750761032},{"text":"It's 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clearly.","start":163.64,"end":167.34,"sentiment":"negative","sentiment_score":-0.3618367686867714},{"text":"It sounds","start":170.36,"end":170.84,"sentiment":"neutral","sentiment_score":-0.2109343186020851}],"sentiment":"neutral","sentiment_score":-0.28781249669983106,"channel":0,"num_words":17,"start":161.735,"end":170.84},{"sentences":[{"text":"What","start":170.65,"end":170.89,"sentiment":"neutral","sentiment_score":-0.1971058249473572}],"sentiment":"neutral","sentiment_score":-0.1971058249473572,"channel":1,"num_words":1,"start":170.65,"end":170.89},{"sentences":[{"text":"like","start":170.84,"end":170.92,"sentiment":"negative","sentiment_score":-0.4077224135398865}],"sentiment":"negative","sentiment_score":-0.4077224135398865,"channel":0,"num_words":1,"start":170.84,"end":170.92},{"sentences":[{"text":"I do for that?","start":170.89,"end":171.84999,"sentiment":"negative","sentiment_score":-0.41019298136234283},{"text":"I can't do much any anything","start":171.84999,"end":173.53,"sentiment":"negative","sentiment_score":-0.6085217595100403}],"sentiment":"negative","sentiment_score":-0.5291902482509613,"channel":1,"num_words":10,"start":170.89,"end":173.53},{"sentences":[{"text":"alright.","start":173.23999,"end":173.73999,"sentiment":"negative","sentiment_score":-0.4976818263530731}],"sentiment":"negative","sentiment_score":-0.4976818263530731,"channel":0,"num_words":1,"start":173.23999,"end":173.73999},{"sentences":[{"text":"else for that.","start":173.53,"end":174.33,"sentiment":"negative","sentiment_score":-0.3844829201698303},{"text":"I said joysamuel@hotmail.co.nzed, like in New Zealand.","start":174.33,"end":180.42294,"sentiment":"neutral","sentiment_score":-0.09219507234437126},{"text":"Did you get that?","start":181.22295,"end":182.28294,"sentiment":"neutral","sentiment_score":-0.021768679842352867}],"sentiment":"neutral","sentiment_score":-0.1347063561635358,"channel":1,"num_words":14,"start":173.53,"end":182.28294}]},"summary":{"result":"success","short":"The customer missed a call and the agent is trying to get their email address for a gutter cleaning service scheduled. The agent is having trouble hearing the customer's voice clearly and asks for their email address multiple times. The customer provides the email address and the agent apologizes for the issue."},"intents":{"segments":[{"text":"Could you please provide me with your complete address for the gutter cleaning service scheduled for September 17?","start_word":14,"end_word":31,"intents":[{"intent":"Provide complete address","confidence_score":0.025408229}]},{"text":"Can I have your email now?","start_word":57,"end_word":62,"intents":[{"intent":"Provide email","confidence_score":0.124644816}]},{"text":"Joy samuel, Joyce Samuel. yeah, Mhmm.","start_word":92,"end_word":97,"intents":[{"intent":"Contact joy samuel","confidence_score":0.011288636}]},{"text":"I will call you back after five minutes because I can't hear your voice clearly. Is that okay? Hello?","start_word":143,"end_word":161,"intents":[{"intent":"Call back after 15-20 minutes","confidence_score":0.0010616451}]},{"text":"Did Joy you get Samuel help? on at Hotmail.","start_word":253,"end_word":261,"intents":[{"intent":"Request help","confidence_score":0.018810237}]}]},"sentiments":{"segments":[{"text":"Hi, Samuel. Hi. Sorry. I missed your call twice probably. Yeah? Alright. It's okay. Could you please provide me with your complete address for the gutter cleaning service scheduled for September 17? Yeah. But I didn't get the email yet.","start_word":0,"end_word":39,"sentiment":"neutral","sentiment_score":0.02130209468305111},{"text":"We do we can't find your email because because it says you did not provide your email.","start_word":40,"end_word":56,"sentiment":"negative","sentiment_score":-0.34125351905822754},{"text":"Can I have your email now? Alrighty. J o y. Alright. Hold on one moment. Alright. Again? Joey Samuel, j o y J o y. s a m u e l. Again? I'm too sorry. Joy samuel, Joyce Samuel. yeah, Mhmm. @hotmail.co.nc.","start_word":57,"end_word":98,"sentiment":"neutral","sentiment_score":-0.03858747333288193},{"text":"I can't hear your voice clearly.","start_word":99,"end_word":104,"sentiment":"negative","sentiment_score":-0.41597187519073486},{"text":"I'm so sorry. So Joy Samuel at Hotmail? Okay. Joy samuel at what's next? Hotmail.","start_word":105,"end_word":119,"sentiment":"neutral","sentiment_score":-0.08851707726716995},{"text":"I You can have something wrong with your phone at because mail. all the time when you're talking, I can't hear you Alright.","start_word":120,"end_word":142,"sentiment":"negative","sentiment_score":-0.3870823383331299},{"text":"I will call you back after five minutes because I can't hear your voice clearly. Is that okay? Hello? Hello. Can you hear me now? Alright. Hello? Yeah. I can hear you. Yes. Okay. Alright. Alright. So can you please say it again? I'm so sorry. JoySamuel@hotmail. Joy samuel. Alright. So at hot mail. Joysamuel@hotmail.co.nzed. Alright. Joysamuel@hotmail. Okay. Pardon, please? Hotmail. What what is the next Dot the co Hotmail? dot n, you Alright. said. Dot com dot. No. Hold on. Listen carefully. I didn't say dot com. I said dot co dot c o dot n, you said. Alright. C o. And then Yeah. That's what I sent. mhmm. Did Joy you get Samuel help? on at Hotmail.","start_word":143,"end_word":261,"sentiment":"neutral","sentiment_score":-0.07017812395797056},{"text":"I'm so sorry, Samuel, but but I can't hear your voice clearly. It sounds What like I do for that? I can't do much any anything alright. else for that.","start_word":262,"end_word":291,"sentiment":"negative","sentiment_score":-0.4111476242542267},{"text":"I said joysamuel@hotmail.co.nzed, like in New Zealand. Did you get that?","start_word":292,"end_word":302,"sentiment":"neutral","sentiment_score":-0.05722171635451642}],"average":{"sentiment":"neutral","sentiment_score":-0.11204680284732894}}}}