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Thank you so much for calling your account. How may I help you today? I'm so sorry for what happened. And what is the phone number?\n\nSo, basically, the issue is about your Indian phone number that you yeah. I'm so sorry. You have reached Airtel AU, and we would love to let you know that we are a Internet service provider and a mobile plan services in Australia. We don't cater any other phone number asides with phone number here in Australia. So, technically, for your Indian phone number, you have to contact your local network, which is Airtel India, and we are not connected.\n\nWe are a separate company. Yeah. It's just we are not affiliated. I'm so sorry. 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I'm in big trouble. Today, they're going to disconnect my line. I went to India. I'm NRI, and I went to India to open an account just for the old taxation thing for OTP, sealing of OTP. I have given them my passport, my OCI, my driver's, everything, all document necessary. Now I get an email, and I have returned back to Sydney. Now I get an email saying that my account will be deactivated because I haven't I haven't completed my KYC. When I go to KYC form fill up KYC form, they ask me for other card. I'm an Australian citizen. I don't have another card. I need not let me go proceed any further. Can you please assist me? (828) 299-9732. K y c. This is so disgusting. It sucks. I'll tell you. I'm calling 1 2 they have provided 121 number, and they don't answer. 18 number. When I write to them, they don't answer. 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I'm in big trouble. Today, they're going to disconnect my line. I went to India. I'm NRI, and I went to India to open an account just for the old taxation thing for OTP, sealing of OTP.\n\nI have given them my passport, my OCI, my driver's, everything, all document necessary. Now I get an email, and I have returned back to Sydney. Now I get an email saying that my account will be deactivated because I haven't I haven't completed my KYC. When I go to KYC form fill up KYC form, they ask me for other card. I'm an Australian citizen.\n\nI don't have another card. I need not let me go proceed any further. Can you please assist me? (828) 299-9732. K y c.\n\nThis is so disgusting. It sucks. I'll tell you. I'm calling 1 2 they have provided 121 number, and they don't answer. 18 number.\n\nWhen I write to them, they don't answer. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":-0.10042168200016022},{"text":"I'm in big trouble.","start":7.6,"end":8.72,"sentiment":"negative","sentiment_score":-0.389041543006897},{"text":"Today, they're going to disconnect my line.","start":8.72,"end":10.719999,"sentiment":"negative","sentiment_score":-0.3795332908630371},{"text":"I went to India.","start":10.719999,"end":11.86,"sentiment":"neutral","sentiment_score":-0.13235101103782654},{"text":"I'm NRI, and I went to India to open an account just for the old taxation thing for OTP, sealing of OTP.","start":11.879999,"end":19.625,"sentiment":"neutral","sentiment_score":-0.15428505837917328}],"sentiment":"neutral","sentiment_score":-0.21676305838321386,"num_words":38,"start":6.16,"end":19.625},{"sentences":[{"text":"I have given them my passport, my OCI, my driver's, everything, all document necessary.","start":20.165,"end":25.625,"sentiment":"neutral","sentiment_score":-0.08460989754114832},{"text":"Now I get an email, and I have returned back to Sydney.","start":26.005001,"end":28.8,"sentiment":"neutral","sentiment_score":-0.12323950541516145},{"text":"Now I get an email saying that my account will be deactivated because I haven't I haven't completed my KYC.","start":28.88,"end":36.66,"sentiment":"neutral","sentiment_score":-0.32816302254796026},{"text":"When I go to KYC form fill up KYC form, they ask me for other card.","start":36.879997,"end":42.079998,"sentiment":"neutral","sentiment_score":-0.28344733640551567},{"text":"I'm an Australian citizen.","start":42.079998,"end":43.519997,"sentiment":"neutral","sentiment_score":-0.11910311505198479}],"sentiment":"neutral","sentiment_score":-0.21573095339717288,"num_words":66,"start":20.165,"end":43.519997},{"sentences":[{"text":"I don't have another card.","start":43.519997,"end":44.745,"sentiment":"negative","sentiment_score":-0.3920545279979706},{"text":"I need not let me go proceed any further.","start":45.225,"end":47.545,"sentiment":"negative","sentiment_score":-0.35003023677402073},{"text":"Can you please assist me?","start":47.545,"end":49.164997,"sentiment":"neutral","sentiment_score":-0.01183488667011261},{"text":"(828) 299-9732.","start":52.664997,"end":57.405,"sentiment":"neutral","sentiment_score":-0.019974658265709877},{"text":"K y c.","start":65.49,"end":66.47,"sentiment":"neutral","sentiment_score":-0.08715122938156128}],"sentiment":"neutral","sentiment_score":-0.2279634253742794,"num_words":24,"start":43.519997,"end":66.47},{"sentences":[{"text":"This is so disgusting.","start":99.465,"end":100.685,"sentiment":"negative","sentiment_score":-0.8526695072650909},{"text":"It sucks.","start":100.905,"end":101.725,"sentiment":"negative","sentiment_score":-0.8158386945724487},{"text":"I'll tell you.","start":101.784996,"end":102.685,"sentiment":"neutral","sentiment_score":-0.1388982633749644},{"text":"I'm calling 1 2 they have provided 121 number, and they don't answer.","start":103.384995,"end":107.805,"sentiment":"neutral","sentiment_score":-0.1755733796610282},{"text":"18 number.","start":108.024994,"end":109.005,"sentiment":"neutral","sentiment_score":-0.07489921152591705}],"sentiment":"neutral","sentiment_score":-0.32880427362397313,"num_words":24,"start":99.465,"end":109.005},{"sentences":[{"text":"When I write to them, they don't answer.","start":109.064995,"end":110.924995,"sentiment":"neutral","sentiment_score":-0.17410478368401527},{"text":"Thank you.","start":122.01,"end":122.75,"sentiment":"neutral","sentiment_score":0.0772087462246418}],"sentiment":"neutral","sentiment_score":-0.12384207770228386,"num_words":10,"start":109.064995,"end":122.75}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. I'm in big trouble. Today, they're going to disconnect my line. I went to India. I'm NRI, and I went to India to open an account just for the old taxation thing for OTP, sealing of OTP.\n\nI have given them my passport, my OCI, my driver's, everything, all document necessary. Now I get an email, and I have returned back to Sydney. Now I get an email saying that my account will be deactivated because I haven't I haven't completed my KYC. When I go to KYC form fill up KYC form, they ask me for other card. I'm an Australian citizen.\n\nI don't have another card. I need not let me go proceed any further. Can you please assist me?\n\nChannel 0: I'm so sorry for what happened. And what is the phone number?\n\nChannel 1: (828) 299-9732.\n\nChannel 0: So, basically, the issue is about your Indian phone number that\n\nChannel 1: K y\n\nChannel 0: you\n\nChannel 1: c.\n\nChannel 0: yeah. I'm so sorry. You have reached Airtel AU, and we would love to let you know that we are a Internet service provider and a mobile plan services in Australia. We don't cater any other phone number asides with phone number here in Australia. So, technically, for your Indian phone number, you have to contact your local network, which is Airtel India, and we are not connected.\n\nWe are a separate company.\n\nChannel 1: This is so disgusting. It sucks. I'll tell you. I'm calling\n\nChannel 0: Yeah.\n\nChannel 1: 1\n\nChannel 0: It's\n\nChannel 1: 2\n\nChannel 0: just\n\nChannel 1: they have provided 121 number, and they don't answer. 18 number. When I write to them,\n\nChannel 0: we\n\nChannel 1: they\n\nChannel 0: are\n\nChannel 1: don't\n\nChannel 0: not\n\nChannel 1: answer.\n\nChannel 0: affiliated. I'm so sorry. Even though we would love to help you, we don't cater any other phone number. We only cater Internet service that we do have an account\n\nChannel 1: Thank\n\nChannel 0: with\n\nChannel 1: you.\n\nChannel 0: customers","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.12,"sentiment":"neutral","sentiment_score":0.29430830478668213},{"text":"Thank you so much for calling your account.","start":1.12,"end":3.3,"sentiment":"positive","sentiment_score":0.5713356956839561},{"text":"How may I help you today?","start":3.76,"end":5.06,"sentiment":"positive","sentiment_score":0.47416505217552185}],"sentiment":"positive","sentiment_score":0.5139989455540975,"channel":0,"num_words":15,"start":0.88,"end":5.06},{"sentences":[{"text":"Hi.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":-0.10042168200016022},{"text":"I'm in big trouble.","start":7.6,"end":8.72,"sentiment":"negative","sentiment_score":-0.389041543006897},{"text":"Today, they're going to disconnect my 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completed my KYC.","start":28.88,"end":36.66,"sentiment":"neutral","sentiment_score":-0.32816302254796026},{"text":"When I go to KYC form fill up KYC form, they ask me for other card.","start":36.879997,"end":42.079998,"sentiment":"neutral","sentiment_score":-0.28344733640551567},{"text":"I'm an Australian citizen.","start":42.079998,"end":43.519997,"sentiment":"neutral","sentiment_score":-0.11910311505198479}],"sentiment":"neutral","sentiment_score":-0.21573095339717288,"channel":1,"num_words":66,"start":20.165,"end":43.519997},{"sentences":[{"text":"I don't have another card.","start":43.519997,"end":44.745,"sentiment":"negative","sentiment_score":-0.3920545279979706},{"text":"I need not let me go proceed any further.","start":45.225,"end":47.545,"sentiment":"negative","sentiment_score":-0.35003023677402073},{"text":"Can you please assist me?","start":47.545,"end":49.164997,"sentiment":"neutral","sentiment_score":-0.01183488667011261}],"sentiment":"neutral","sentiment_score":-0.2720904844371896,"channel":1,"num_words":19,"start":43.519997,"end":49.164997},{"sentences":[{"text":"I'm so sorry for what happened.","start":49.165,"end":50.605,"sentiment":"neutral","sentiment_score":-0.17140544950962067},{"text":"And what is the phone number?","start":50.605,"end":52.145,"sentiment":"neutral","sentiment_score":-0.044206645960609116}],"sentiment":"neutral","sentiment_score":-0.10780604773511489,"channel":0,"num_words":12,"start":49.165,"end":52.145},{"sentences":[{"text":"(828) 299-9732.","start":52.664997,"end":57.405,"sentiment":"neutral","sentiment_score":-0.019974658265709877}],"sentiment":"neutral","sentiment_score":-0.019974658265709877,"channel":1,"num_words":2,"start":52.664997,"end":57.405},{"sentences":[{"text":"So, basically, the issue is about your Indian phone number 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Internet service provider and a mobile plan services in Australia.","start":70.015,"end":78.835,"sentiment":"neutral","sentiment_score":-0.003529273318471732},{"text":"We don't cater any other phone number asides with phone number here in Australia.","start":79.615005,"end":85.54,"sentiment":"neutral","sentiment_score":-0.2206535605447633},{"text":"So, technically, for your Indian phone number, you have to contact your local network, which is Airtel India, and we are not connected.","start":86.16,"end":95.78,"sentiment":"neutral","sentiment_score":-0.2868756781453672}],"sentiment":"neutral","sentiment_score":-0.14919999606140397,"channel":0,"num_words":68,"start":66.799995,"end":95.78},{"sentences":[{"text":"We are a separate company.","start":96.0,"end":97.62,"sentiment":"negative","sentiment_score":-0.4040736794471741}],"sentiment":"negative","sentiment_score":-0.4040736794471741,"channel":0,"num_words":5,"start":96.0,"end":97.62},{"sentences":[{"text":"This is so disgusting.","start":99.465,"end":100.685,"sentiment":"negative","sentiment_score":-0.8526695072650909},{"text":"It sucks.","start":100.905,"end":101.725,"sentiment":"negative","sentiment_score":-0.8158386945724487},{"text":"I'll tell you.","start":101.784996,"end":102.685,"sentiment":"neutral","sentiment_score":-0.1388982633749644},{"text":"I'm 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have provided 121 number, and they don't answer.","start":104.505,"end":107.805,"sentiment":"neutral","sentiment_score":-0.2254131038983663},{"text":"18 number.","start":108.024994,"end":109.005,"sentiment":"neutral","sentiment_score":-0.07489921152591705},{"text":"When I write to them,","start":109.064995,"end":110.024994,"sentiment":"neutral","sentiment_score":-0.15082875192165374}],"sentiment":"neutral","sentiment_score":-0.18329125735908747,"channel":1,"num_words":16,"start":104.505,"end":110.024994},{"sentences":[{"text":"we","start":109.845,"end":110.165,"sentiment":"neutral","sentiment_score":-0.18914222717285156}],"sentiment":"neutral","sentiment_score":-0.18914222717285156,"channel":0,"num_words":1,"start":109.845,"end":110.165},{"sentences":[{"text":"they","start":110.024994,"end":110.185,"sentiment":"neutral","sentiment_score":-0.2409764677286148}],"sentiment":"neutral","sentiment_score":-0.2409764677286148,"channel":1,"num_words":1,"start":110.024994,"end":110.185},{"sentences":[{"text":"are","start":110.165,"end":110.325,"sentiment":"neutral","sentiment_score":-0.20079277455806732}],"sentiment":"neutral","sentiment_score":-0.20079277455806732,"channel":0,"num_words":1,"start":110.165,"end":110.325},{"sentences":[{"text":"don't","start":110.185,"end":110.424995,"sentiment":"neutral","sentiment_score":-0.19215193390846252}],"sentiment":"neutral","sentiment_score":-0.19215193390846252,"channel":1,"num_words":1,"start":110.185,"end":110.424995},{"sentences":[{"text":"not","start":110.325,"end":110.565,"sentiment":"neutral","sentiment_score":-0.1875058263540268}],"sentiment":"neutral","sentiment_score":-0.1875058263540268,"channel":0,"num_words":1,"start":110.325,"end":110.565},{"sentences":[{"text":"answer.","start":110.424995,"end":110.924995,"sentiment":"neutral","sentiment_score":-0.20556610822677612}],"sentiment":"neutral","sentiment_score":-0.20556610822677612,"channel":1,"num_words":1,"start":110.424995,"end":110.924995},{"sentences":[{"text":"affiliated.","start":110.565,"end":111.065,"sentiment":"neutral","sentiment_score":-0.10164155066013336},{"text":"I'm so sorry.","start":111.445,"end":112.52,"sentiment":"neutral","sentiment_score":-0.1430292328198751},{"text":"Even though we would love to help you, we don't cater any other phone number.","start":112.52,"end":117.1,"sentiment":"neutral","sentiment_score":-0.12642064988613128},{"text":"We only cater Internet service that we do have an account","start":117.4,"end":121.82,"sentiment":"neutral","sentiment_score":-0.05338741906664588}],"sentiment":"neutral","sentiment_score":-0.10047668690482775,"channel":0,"num_words":30,"start":110.565,"end":121.82},{"sentences":[{"text":"Thank","start":122.01,"end":122.25,"sentiment":"neutral","sentiment_score":0.06853774935007095}],"sentiment":"neutral","sentiment_score":0.06853774935007095,"channel":1,"num_words":1,"start":122.01,"end":122.25},{"sentences":[{"text":"with","start":122.04,"end":122.28,"sentiment":"neutral","sentiment_score":0.09652598202228546}],"sentiment":"neutral","sentiment_score":0.09652598202228546,"channel":0,"num_words":1,"start":122.04,"end":122.28},{"sentences":[{"text":"you.","start":122.25,"end":122.75,"sentiment":"neutral","sentiment_score":0.08587974309921265}],"sentiment":"neutral","sentiment_score":0.08587974309921265,"channel":1,"num_words":1,"start":122.25,"end":122.75},{"sentences":[{"text":"customers","start":122.28,"end":122.78,"sentiment":"neutral","sentiment_score":0.004556901752948761}],"sentiment":"neutral","sentiment_score":0.004556901752948761,"channel":0,"num_words":1,"start":122.28,"end":122.78}]},"summary":{"result":"success","short":"The customer is experiencing issues with their Indian phone number and has given all necessary information to their account. They have received an email stating their account will be deactivated due to not completing their KYC form. The customer is being contacted by a separate company, Airtel AU, but they do not provide any other phone numbers. The customer is apologizing for the inconvenience and promises to inform the customer's account."},"intents":{"segments":[{"text":"Now I get an email saying that my account will be deactivated because I haven't I haven't completed my KYC.","start_word":79,"end_word":98,"intents":[{"intent":"Inform about account status","confidence_score":0.012494652}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.29430830478668213},{"text":"Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.5278632044792175},{"text":"Hi.","start_word":15,"end_word":15,"sentiment":"neutral","sentiment_score":-0.10042168200016022},{"text":"I'm in big trouble. Today, they're going to disconnect my line.","start_word":16,"end_word":26,"sentiment":"negative","sentiment_score":-0.36627912521362305},{"text":"I went to India. I'm NRI, and I went to India to open an account just for the old taxation thing for OTP, sealing of OTP. I have given them my passport, my OCI, my driver's, everything, all document necessary. Now I get an email, and I have returned back to Sydney. Now I get an email saying that my account will be deactivated because I haven't I haven't completed my KYC. When I go to KYC form fill up KYC form, they ask me for other card. I'm an Australian citizen.","start_word":27,"end_word":118,"sentiment":"neutral","sentiment_score":-0.19356979429721832},{"text":"I don't have another card. I need not let me go proceed any further.","start_word":119,"end_word":132,"sentiment":"negative","sentiment_score":-0.3648701310157776},{"text":"Can you please assist me? I'm so sorry for what happened. And what is the phone number? (828) 299-9732. So, basically, the issue is about your Indian phone number that K y you c. yeah. I'm so sorry. You have reached Airtel AU, and we would love to let you know that we are a Internet service provider and a mobile plan services in Australia. We don't cater any other phone number asides with phone number here in Australia. So, technically, for your Indian phone number, you have to contact your local network, which is Airtel India, and we are not connected.","start_word":133,"end_word":234,"sentiment":"neutral","sentiment_score":-0.12172426283359528},{"text":"We are a separate company. This is so disgusting. It sucks.","start_word":235,"end_word":245,"sentiment":"negative","sentiment_score":-0.660101056098938},{"text":"I'll tell you. I'm calling Yeah. 1 It's 2 just they have provided 121 number, and they don't answer. 18 number. When I write to them, we they are don't not answer. affiliated. I'm so sorry. Even though we would love to help you, we don't cater any other phone number. We only cater Internet service that we do have an account Thank with you. customers","start_word":246,"end_word":311,"sentiment":"neutral","sentiment_score":-0.12501025199890137}],"average":{"sentiment":"neutral","sentiment_score":-0.16134296129169945}}}}