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there. Thanks for calling Schombott. How can I help you today? Of course. What would you like to know?\n\nThe names of your two sons are Austin and Carter. Thank you. If you have any more questions or need further assistance, I can help with some or transfer you to a human for more detailed help. Just let me know what you'd like to do. Sure.\n\nPlease hold while I transfer you while I transfer you to a human. What's up, bitch?","paragraphs":[{"sentences":[{"text":"Hi there.","start":5.3599997,"end":5.92,"sentiment":"neutral","sentiment_score":0.3265990614891052},{"text":"Thanks for calling Schombott.","start":5.92,"end":7.22,"sentiment":"positive","sentiment_score":0.6403567045927048},{"text":"How can I help you today?","start":7.52,"end":8.9,"sentiment":"positive","sentiment_score":0.47951871156692505},{"text":"Of course.","start":13.295,"end":13.935,"sentiment":"neutral","sentiment_score":0.07054285705089569},{"text":"What would you like to know?","start":13.935,"end":15.235001,"sentiment":"neutral","sentiment_score":0.03899893909692764}],"sentiment":"neutral","sentiment_score":0.32334082797169683,"num_words":20,"start":5.3599997,"end":15.235001},{"sentences":[{"text":"The names of your two sons are Austin and Carter.","start":20.735,"end":23.555,"sentiment":"neutral","sentiment_score":0.06962105203419924},{"text":"Thank you.","start":27.79,"end":28.45,"sentiment":"positive","sentiment_score":0.5466959178447723},{"text":"If you have any more questions or need further assistance, I can help with some or transfer you to a human for more detailed help.","start":35.55,"end":42.365,"sentiment":"neutral","sentiment_score":0.06379503220319747},{"text":"Just let me know what you'd like to do.","start":42.505,"end":44.375,"sentiment":"neutral","sentiment_score":0.05074390603436364},{"text":"Sure.","start":50.438877,"end":50.918877,"sentiment":"neutral","sentiment_score":0.040393486618995667}],"sentiment":"neutral","sentiment_score":0.08258652770297324,"num_words":47,"start":20.735,"end":50.918877},{"sentences":[{"text":"Please hold while I transfer you while I transfer you to a human.","start":50.918877,"end":54.298874,"sentiment":"neutral","sentiment_score":-0.01480337604880333},{"text":"What's up, bitch?","start":54.678875,"end":55.578876,"sentiment":"neutral","sentiment_score":-0.023629443099101383}],"sentiment":"neutral","sentiment_score":-0.016458263620734215,"num_words":16,"start":50.918877,"end":55.578876}]}}]}],"paragraphs":{"transcript":"\nChannel 0: I'm on my desk phone. Awesome. Yeah. That's fine.\n\nChannel 1: Hi there. Thanks for calling Schombott. How can I help you today?\n\nChannel 0: Can you answer some questions for me?\n\nChannel 1: Of course. What would you like to know?\n\nChannel 0: What are the names of my two sons?\n\nChannel 1: The names of your two sons are Austin and Carter.\n\nChannel 0: You're smart. I like you. Nice.\n\nChannel 1: Thank you.\n\nChannel 0: Is that it? We we stop talking? See if you can get it to transfer to me if you've got more questions.\n\nChannel 1: If you have any more questions or need further assistance, I can help with some or transfer you to a human for more detailed help. Just let me know what you'd like to do.\n\nChannel 0: I want you to transfer me to a human place. Is that\n\nChannel 1: Sure. Please hold while I transfer\n\nChannel 0: possible?\n\nChannel 1: you while I transfer you to a human. What's\n\nChannel 0: What's\n\nChannel 1: up, bitch?\n\nChannel 0: up, bitch? Hello, human. Can you help me?","paragraphs":[{"sentences":[{"text":"I'm on my desk phone.","start":0.08,"end":1.22,"sentiment":"neutral","sentiment_score":0.1003058448433876},{"text":"Awesome.","start":1.68,"end":1.8399999,"sentiment":"positive","sentiment_score":0.6082146167755127},{"text":"Yeah.","start":1.8399999,"end":2.08,"sentiment":"positive","sentiment_score":0.3385114371776581},{"text":"That's fine.","start":2.08,"end":2.82,"sentiment":"positive","sentiment_score":0.34299802780151367}],"sentiment":"neutral","sentiment_score":0.237139037085904,"channel":0,"num_words":9,"start":0.08,"end":2.82},{"sentences":[{"text":"Hi there.","start":5.3599997,"end":5.92,"sentiment":"neutral","sentiment_score":0.3265990614891052},{"text":"Thanks for calling Schombott.","start":5.92,"end":7.22,"sentiment":"positive","sentiment_score":0.6403567045927048},{"text":"How can I help you 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human.","start":52.118877,"end":54.298874,"sentiment":"neutral","sentiment_score":-0.024058245588093996},{"text":"What's","start":54.678875,"end":54.918877,"sentiment":"neutral","sentiment_score":-0.002216644585132599}],"sentiment":"neutral","sentiment_score":-0.021631401032209396,"channel":1,"num_words":9,"start":52.118877,"end":54.918877},{"sentences":[{"text":"What's","start":54.908875,"end":55.148872,"sentiment":"neutral","sentiment_score":-0.016788890585303307}],"sentiment":"neutral","sentiment_score":-0.016788890585303307,"channel":0,"num_words":1,"start":54.908875,"end":55.148872},{"sentences":[{"text":"up, bitch?","start":54.918877,"end":55.578876,"sentiment":"neutral","sentiment_score":-0.03433584235608578}],"sentiment":"neutral","sentiment_score":-0.03433584235608578,"channel":1,"num_words":2,"start":54.918877,"end":55.578876},{"sentences":[{"text":"up, bitch?","start":55.148872,"end":55.868874,"sentiment":"neutral","sentiment_score":-0.024881848134100437},{"text":"Hello, human.","start":55.868874,"end":56.668877,"sentiment":"neutral","sentiment_score":0.008453700225800276},{"text":"Can you help me?","start":56.668877,"end":57.383938,"sentiment":"neutral","sentiment_score":0.019949057372286916}],"sentiment":"neutral","sentiment_score":0.0058674917090684175,"channel":0,"num_words":8,"start":55.148872,"end":57.383938}]},"summary":{"result":"success","short":"The customer is trying to give a name of their two sons to the agent. The agent asks for the names and eventually transfers the call to a human for further assistance. The customer is put on hold while the agent transfers the call."},"intents":{"segments":[{"text":"See if you can get it to transfer to me if you've got more questions. If you have any more questions or need further assistance, I can help with some or transfer you to a human for more detailed help. Just let me know what you'd like to do. I want you to transfer me to a human place. Is that Sure.","start_word":69,"end_word":130,"intents":[{"intent":"Transfer call","confidence_score":0.577031}]}]},"sentiments":{"segments":[{"text":"I'm on my desk phone.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.0952979102730751},{"text":"Awesome. Yeah. That's fine. Hi there. Thanks for calling Schombott. How can I help you today?","start_word":5,"end_word":20,"sentiment":"positive","sentiment_score":0.49395009875297546},{"text":"Can you answer some questions for me? Of course. What would you like to know? What are the names of my two sons? The names of your two sons are Austin and Carter.","start_word":21,"end_word":53,"sentiment":"neutral","sentiment_score":0.07685520499944687},{"text":"You're smart. I like you. Nice. Thank you.","start_word":54,"end_word":61,"sentiment":"positive","sentiment_score":0.6393890380859375},{"text":"Is that it? We we stop talking? See if you can get it to transfer to me if you've got more questions. If you have any more questions or need further assistance, I can help with some or transfer you to a human for more detailed help. Just let me know what you'd like to do. I want you to transfer me to a human place. Is that Sure. Please hold while I transfer possible? you while I transfer you to a human. What's What's up, bitch? up, bitch? Hello, human. Can you help me?","start_word":62,"end_word":156,"sentiment":"neutral","sentiment_score":0.026435432955622673}],"average":{"sentiment":"neutral","sentiment_score":0.13548102072619517}}}}