{"metadata":{"transaction_key":"deprecated","request_id":"019ff386-fd2e-7083-a10e-86a20d63ad7e","sha256":"bb5cc7c68953dac7c39e8d809baaa0f7e82ce404a6c2b11480cdbad3664d0fda","created":"2026-08-12T01:12:19.120Z","duration":47.087936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":141,"output_tokens":44},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":158,"output_tokens":158},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":158,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hello. Good morning, Colin. Yes. Hi. Good morning, Colin. Yeah. Colin, my name is Mary calling from Vigilance AI. I hope you're doing well. Vigilance Vigilance AI, we are a cybersecurity company. So we yes. Oh, sorry to hear. Okay then. I'll make a note. Thank you.","confidence":0.9951172,"words":[{"word":"hello","start":3.36,"end":3.86,"confidence":0.94433594,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.015956439077854156},{"word":"hello","start":4.7999997,"end":5.12,"confidence":0.93408203,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.07701732218265533},{"word":"good","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3518702983856201},{"word":"morning","start":5.3599997,"end":5.7599998,"confidence":0.98583984,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":0.2814103364944458},{"word":"colin","start":5.7599998,"end":6.2599998,"confidence":0.7409668,"punctuated_word":"Colin.","sentiment":"neutral","sentiment_score":0.24935823678970337},{"word":"yes","start":9.12,"end":9.5199995,"confidence":0.98291016,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.156778484582901},{"word":"hi","start":9.5199995,"end":9.92,"confidence":1.0,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.25132644176483154},{"word":"good","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.418879359960556},{"word":"morning","start":10.16,"end":10.559999,"confidence":0.9975586,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.35662978887557983},{"word":"colin","start":10.559999,"end":11.059999,"confidence":0.9970703,"punctuated_word":"Colin.","sentiment":"neutral","sentiment_score":0.2904207706451416},{"word":"yeah","start":13.634999,"end":14.134999,"confidence":0.92749023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.25069719552993774},{"word":"colin","start":14.915,"end":15.315,"confidence":0.85009766,"punctuated_word":"Colin,","sentiment":"neutral","sentiment_score":0.2764834761619568},{"word":"my","start":15.315,"end":15.474999,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.2500576078891754},{"word":"name","start":15.474999,"end":15.635,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.25554463267326355},{"word":"is","start":15.635,"end":15.795,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.26617297530174255},{"word":"mary","start":15.795,"end":16.195,"confidence":0.99609375,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.32899197936058044},{"word":"calling","start":16.195,"end":16.515,"confidence":0.89990234,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.26614558696746826},{"word":"from","start":16.515,"end":17.015,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.3253856897354126},{"word":"vigilance","start":17.314999,"end":17.814999,"confidence":0.95214844,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.23283728957176208},{"word":"ai","start":18.355,"end":18.755,"confidence":0.8972168,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.2860102355480194},{"word":"i","start":18.755,"end":18.835,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5337640643119812},{"word":"hope","start":18.835,"end":19.075,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.5623224973678589},{"word":"you're","start":19.075,"end":19.314999,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.4687890410423279},{"word":"doing","start":19.314999,"end":19.555,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.3742211759090424},{"word":"well","start":19.555,"end":20.055,"confidence":0.9970703,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.3346954584121704},{"word":"vigilance","start":23.474998,"end":23.974998,"confidence":0.8925781,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.005557355936616659},{"word":"vigilance","start":24.355,"end":24.855,"confidence":0.9206543,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.010214196518063543},{"word":"ai","start":25.154999,"end":25.654999,"confidence":0.9645996,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":-0.009249012917280195},{"word":"we","start":25.875,"end":26.035,"confidence":0.9160156,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.015111718326807022},{"word":"are","start":26.035,"end":26.275,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.016094759106636047},{"word":"a","start":26.275,"end":26.515,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.014773556031286716},{"word":"cybersecurity","start":26.515,"end":27.015,"confidence":0.8833008,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":-0.01221909187734127},{"word":"company","start":27.954998,"end":28.454998,"confidence":0.9338379,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.029838522896170616},{"word":"so","start":29.27,"end":29.77,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.026609251275658607},{"word":"we","start":31.43,"end":31.93,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02764953300356865},{"word":"yes","start":36.0,"end":36.5,"confidence":0.9367676,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":-0.024713564664125443},{"word":"oh","start":40.612938,"end":41.112938,"confidence":0.75097656,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07782109081745148},{"word":"sorry","start":41.412937,"end":41.732937,"confidence":0.99609375,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.09686177223920822},{"word":"to","start":41.732937,"end":41.892937,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.023102285340428352},{"word":"hear","start":41.892937,"end":42.392937,"confidence":0.9238281,"punctuated_word":"hear.","sentiment":"neutral","sentiment_score":-0.03512028232216835},{"word":"okay","start":42.452938,"end":42.772938,"confidence":0.9707031,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":-0.002360958606004715},{"word":"then","start":42.772938,"end":43.172935,"confidence":0.91381836,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.060764387249946594},{"word":"i'll","start":43.172935,"end":43.412937,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03532985970377922},{"word":"make","start":43.412937,"end":43.65294,"confidence":0.9951172,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.06623817980289459},{"word":"a","start":43.65294,"end":43.81294,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10986120253801346},{"word":"note","start":43.81294,"end":44.13294,"confidence":1.0,"punctuated_word":"note.","sentiment":"neutral","sentiment_score":0.1398966908454895},{"word":"thank","start":44.13294,"end":44.372936,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.40623217821121216},{"word":"you","start":44.372936,"end":44.872936,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33692467212677}],"paragraphs":{"transcript":"\nHello? Hello. Good morning, Colin. Yes. Hi.\n\nGood morning, Colin. Yeah. Colin, my name is Mary calling from Vigilance AI. I hope you're doing well. Vigilance Vigilance AI, we are a cybersecurity company.\n\nSo we yes. Oh, sorry to hear. Okay then. I'll make a note. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.015956439077854156},{"text":"Hello.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.07701732218265533},{"text":"Good morning, Colin.","start":5.12,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.2942129572232564},{"text":"Yes.","start":9.12,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.156778484582901},{"text":"Hi.","start":9.5199995,"end":9.92,"sentiment":"neutral","sentiment_score":0.25132644176483154}],"sentiment":"neutral","sentiment_score":0.1976739370397159,"num_words":7,"start":3.36,"end":9.92},{"sentences":[{"text":"Good morning, Colin.","start":9.92,"end":11.059999,"sentiment":"positive","sentiment_score":0.35530997316042584},{"text":"Yeah.","start":13.634999,"end":14.134999,"sentiment":"neutral","sentiment_score":0.25069719552993774},{"text":"Colin, my name is Mary calling from Vigilance AI.","start":14.915,"end":18.755,"sentiment":"neutral","sentiment_score":0.2764032748010423},{"text":"I hope you're doing well.","start":18.755,"end":20.055,"sentiment":"positive","sentiment_score":0.45475844740867616},{"text":"Vigilance Vigilance AI, we are a cybersecurity company.","start":23.474998,"end":28.454998,"sentiment":"neutral","sentiment_score":-0.01413227670127526}],"sentiment":"neutral","sentiment_score":0.2294227158328375,"num_words":26,"start":9.92,"end":28.454998},{"sentences":[{"text":"So we yes.","start":29.27,"end":36.5,"sentiment":"neutral","sentiment_score":-0.0263241163144509},{"text":"Oh, sorry to hear.","start":40.612938,"end":42.392937,"sentiment":"neutral","sentiment_score":-0.0582263576798141},{"text":"Okay then.","start":42.452938,"end":43.172935,"sentiment":"neutral","sentiment_score":-0.031562672927975655},{"text":"I'll make a note.","start":43.172935,"end":44.13294,"sentiment":"neutral","sentiment_score":0.0878314832225442},{"text":"Thank you.","start":44.13294,"end":44.872936,"sentiment":"positive","sentiment_score":0.3715784251689911}],"sentiment":"neutral","sentiment_score":0.047965310513973236,"num_words":15,"start":29.27,"end":44.872936}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Yes. Hello? Sorry. Where are you from, Mary? Right. Are you sorry. Are you are you calling me in regard to using logistics? Alright. Okay. I I don't work there anymore. I haven't worked there for about ten years now. Alright. No worries. Alright. Thank you. Bye.","confidence":0.9880371,"words":[{"word":"hello","start":0.0,"end":0.5,"confidence":0.982666,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.006105553824454546},{"word":"hello","start":7.44,"end":7.94,"confidence":0.9680176,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.14090830087661743},{"word":"yes","start":12.08,"end":12.4,"confidence":0.78271484,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.16919545829296112},{"word":"hello","start":12.4,"end":12.9,"confidence":0.9916992,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.10810719430446623},{"word":"sorry","start":20.775,"end":21.095001,"confidence":0.7614746,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06929324567317963},{"word":"where","start":21.095001,"end":21.175,"confidence":0.7060547,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.03688071668148041},{"word":"are","start":21.175,"end":21.335,"confidence":0.98291016,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03609831631183624},{"word":"you","start":21.335,"end":21.415,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03366095572710037},{"word":"from","start":21.415,"end":21.655,"confidence":0.954834,"punctuated_word":"from,","sentiment":"neutral","sentiment_score":-0.03470174968242645},{"word":"mary","start":21.655,"end":22.155,"confidence":0.9880371,"punctuated_word":"Mary?","sentiment":"neutral","sentiment_score":-0.026558037847280502},{"word":"right","start":28.775,"end":29.275,"confidence":0.91845703,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.013303345069289207},{"word":"are","start":29.44,"end":29.6,"confidence":0.8598633,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.031875379383563995},{"word":"you","start":29.6,"end":29.68,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07006721198558807},{"word":"sorry","start":29.76,"end":30.16,"confidence":0.9746094,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.06952109932899475},{"word":"are","start":30.16,"end":30.32,"confidence":0.99121094,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.030149582773447037},{"word":"you","start":30.32,"end":30.560001,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.031144998967647552},{"word":"are","start":30.560001,"end":30.800001,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.029156889766454697},{"word":"you","start":30.800001,"end":30.880001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04871251806616783},{"word":"calling","start":30.880001,"end":31.2,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.04079405218362808},{"word":"me","start":31.2,"end":31.44,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05680977925658226},{"word":"in","start":31.44,"end":31.68,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.025297097861766815},{"word":"regard","start":31.68,"end":32.08,"confidence":0.95703125,"punctuated_word":"regard","sentiment":"neutral","sentiment_score":-0.02930951863527298},{"word":"to","start":32.08,"end":32.56,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03828920423984528},{"word":"using","start":32.56,"end":32.96,"confidence":0.25805664,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.041402291506528854},{"word":"logistics","start":32.96,"end":33.46,"confidence":0.95410156,"punctuated_word":"logistics?","sentiment":"neutral","sentiment_score":-0.05168849602341652},{"word":"alright","start":36.08,"end":36.48,"confidence":0.93115234,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.05134762823581696},{"word":"okay","start":36.48,"end":36.72,"confidence":0.94311523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.12860620021820068},{"word":"i","start":36.72,"end":36.88,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31160107254981995},{"word":"i","start":36.88,"end":36.96,"confidence":0.81640625,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3623828887939453},{"word":"don't","start":36.96,"end":37.2,"confidence":0.98999023,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2976383566856384},{"word":"work","start":37.2,"end":37.36,"confidence":0.99121094,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.33148834109306335},{"word":"there","start":37.36,"end":37.52,"confidence":0.97314453,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.3985616266727447},{"word":"anymore","start":37.52,"end":37.84,"confidence":0.99316406,"punctuated_word":"anymore.","sentiment":"negative","sentiment_score":-0.37348073720932007},{"word":"i","start":37.84,"end":37.92,"confidence":0.9404297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.30823561549186707},{"word":"haven't","start":37.92,"end":38.08,"confidence":0.95458984,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.2273530513048172},{"word":"worked","start":38.08,"end":38.32,"confidence":0.9892578,"punctuated_word":"worked","sentiment":"neutral","sentiment_score":-0.2408128082752228},{"word":"there","start":38.32,"end":38.48,"confidence":0.81933594,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.322808176279068},{"word":"for","start":38.48,"end":38.64,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2245369553565979},{"word":"about","start":38.64,"end":38.88,"confidence":0.80810547,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.26309671998023987},{"word":"ten","start":38.88,"end":39.120003,"confidence":1.0,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":-0.2647700607776642},{"word":"years","start":39.120003,"end":39.440002,"confidence":1.0,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.2661750018596649},{"word":"now","start":39.440002,"end":39.940002,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.29178279638290405},{"word":"alright","start":41.502937,"end":42.002937,"confidence":0.7548828,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.03590313345193863},{"word":"no","start":42.54294,"end":42.862938,"confidence":0.9350586,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.035477809607982635},{"word":"worries","start":42.862938,"end":43.362938,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.0183100625872612},{"word":"alright","start":43.42294,"end":43.822937,"confidence":0.9135742,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0910014808177948},{"word":"thank","start":43.822937,"end":44.06294,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4366123378276825},{"word":"you","start":44.06294,"end":44.56294,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35228732228279114},{"word":"bye","start":44.62294,"end":45.12294,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1375612914562225}],"paragraphs":{"transcript":"\nHello? Hello? Yes. Hello? Sorry.\n\nWhere are you from, Mary? Right. Are you sorry. Are you are you calling me in regard to using logistics? Alright.\n\nOkay. I I don't work there anymore. I haven't worked there for about ten years now. Alright. No worries.\n\nAlright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.006105553824454546},{"text":"Hello?","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.14090830087661743},{"text":"Yes.","start":12.08,"end":12.4,"sentiment":"neutral","sentiment_score":0.16919545829296112},{"text":"Hello?","start":12.4,"end":12.9,"sentiment":"neutral","sentiment_score":0.10810719430446623},{"text":"Sorry.","start":20.775,"end":21.095001,"sentiment":"neutral","sentiment_score":-0.06929324567317963}],"sentiment":"neutral","sentiment_score":0.07100465232506395,"num_words":5,"start":0.0,"end":21.095001},{"sentences":[{"text":"Where are you from, Mary?","start":21.095001,"end":22.155,"sentiment":"neutral","sentiment_score":-0.033579955250024794},{"text":"Right.","start":28.775,"end":29.275,"sentiment":"neutral","sentiment_score":-0.013303345069289207},{"text":"Are you sorry.","start":29.44,"end":30.16,"sentiment":"neutral","sentiment_score":-0.05715456356604894},{"text":"Are you are you calling me in regard to using logistics?","start":30.16,"end":33.46,"sentiment":"neutral","sentiment_score":-0.03843222084370526},{"text":"Alright.","start":36.08,"end":36.48,"sentiment":"neutral","sentiment_score":-0.05134762823581696}],"sentiment":"neutral","sentiment_score":-0.03936994616829213,"num_words":21,"start":21.095001,"end":36.48},{"sentences":[{"text":"Okay.","start":36.48,"end":36.72,"sentiment":"neutral","sentiment_score":-0.12860620021820068},{"text":"I I don't work there anymore.","start":36.72,"end":37.84,"sentiment":"negative","sentiment_score":-0.345858837167422},{"text":"I haven't worked there for about ten years now.","start":37.84,"end":39.940002,"sentiment":"neutral","sentiment_score":-0.26773013174533844},{"text":"Alright.","start":41.502937,"end":42.002937,"sentiment":"neutral","sentiment_score":-0.03590313345193863},{"text":"No worries.","start":42.54294,"end":43.362938,"sentiment":"neutral","sentiment_score":-0.026893936097621918}],"sentiment":"neutral","sentiment_score":-0.24752744287252426,"num_words":19,"start":36.48,"end":43.362938},{"sentences":[{"text":"Alright.","start":43.42294,"end":43.822937,"sentiment":"neutral","sentiment_score":0.0910014808177948},{"text":"Thank you.","start":43.822937,"end":44.56294,"sentiment":"positive","sentiment_score":0.3944498300552368},{"text":"Bye.","start":44.62294,"end":45.12294,"sentiment":"neutral","sentiment_score":0.1375612914562225}],"sentiment":"neutral","sentiment_score":0.25436560809612274,"num_words":4,"start":43.42294,"end":45.12294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello? Hello. Good morning, Colin.\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hi. Good morning, Colin.\n\nChannel 1: Yes. Hello?\n\nChannel 0: Yeah. Colin, my name is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: Sorry. Where are you from, Mary?\n\nChannel 0: Vigilance Vigilance AI, we are a cybersecurity company.\n\nChannel 1: Right.\n\nChannel 0: So\n\nChannel 1: Are you sorry. Are you are you calling me\n\nChannel 0: we\n\nChannel 1: in regard to using logistics?\n\nChannel 0: yes.\n\nChannel 1: Alright. Okay. I I don't work there anymore. I haven't worked there for about ten years now.\n\nChannel 0: Oh, sorry\n\nChannel 1: Alright.\n\nChannel 0: to hear. Okay\n\nChannel 1: No\n\nChannel 0: then.\n\nChannel 1: worries.\n\nChannel 0: I'll make\n\nChannel 1: Alright.\n\nChannel 0: a note.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.006105553824454546}],"sentiment":"neutral","sentiment_score":0.006105553824454546,"channel":1,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Hello?","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.015956439077854156},{"text":"Hello.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.07701732218265533},{"text":"Good morning, Colin.","start":5.12,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.2942129572232564}],"sentiment":"neutral","sentiment_score":0.19512252658605575,"channel":0,"num_words":5,"start":3.36,"end":6.2599998},{"sentences":[{"text":"Hello?","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.14090830087661743}],"sentiment":"neutral","sentiment_score":0.14090830087661743,"channel":1,"num_words":1,"start":7.44,"end":7.94},{"sentences":[{"text":"Yes.","start":9.12,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.156778484582901},{"text":"Hi.","start":9.5199995,"end":9.92,"sentiment":"neutral","sentiment_score":0.25132644176483154},{"text":"Good morning, Colin.","start":9.92,"end":11.059999,"sentiment":"positive","sentiment_score":0.35530997316042584}],"sentiment":"neutral","sentiment_score":0.294806969165802,"channel":0,"num_words":5,"start":9.12,"end":11.059999},{"sentences":[{"text":"Yes.","start":12.08,"end":12.4,"sentiment":"neutral","sentiment_score":0.16919545829296112},{"text":"Hello?","start":12.4,"end":12.9,"sentiment":"neutral","sentiment_score":0.10810719430446623}],"sentiment":"neutral","sentiment_score":0.13865132629871368,"channel":1,"num_words":2,"start":12.08,"end":12.9},{"sentences":[{"text":"Yeah.","start":13.634999,"end":14.134999,"sentiment":"neutral","sentiment_score":0.25069719552993774},{"text":"Colin, my name is Mary calling from Vigilance AI.","start":14.915,"end":18.755,"sentiment":"neutral","sentiment_score":0.2764032748010423},{"text":"I hope you're doing well.","start":18.755,"end":20.055,"sentiment":"positive","sentiment_score":0.45475844740867616}],"sentiment":"positive","sentiment_score":0.3341412603855133,"channel":0,"num_words":15,"start":13.634999,"end":20.055},{"sentences":[{"text":"Sorry.","start":20.775,"end":21.095001,"sentiment":"neutral","sentiment_score":-0.06929324567317963},{"text":"Where are you from, Mary?","start":21.095001,"end":22.155,"sentiment":"neutral","sentiment_score":-0.033579955250024794}],"sentiment":"neutral","sentiment_score":-0.0395321703205506,"channel":1,"num_words":6,"start":20.775,"end":22.155},{"sentences":[{"text":"Vigilance Vigilance AI, we are a cybersecurity company.","start":23.474998,"end":28.454998,"sentiment":"neutral","sentiment_score":-0.01413227670127526}],"sentiment":"neutral","sentiment_score":-0.01413227670127526,"channel":0,"num_words":8,"start":23.474998,"end":28.454998},{"sentences":[{"text":"Right.","start":28.775,"end":29.275,"sentiment":"neutral","sentiment_score":-0.013303345069289207}],"sentiment":"neutral","sentiment_score":-0.013303345069289207,"channel":1,"num_words":1,"start":28.775,"end":29.275},{"sentences":[{"text":"So","start":29.27,"end":29.77,"sentiment":"neutral","sentiment_score":-0.026609251275658607}],"sentiment":"neutral","sentiment_score":-0.026609251275658607,"channel":0,"num_words":1,"start":29.27,"end":29.77},{"sentences":[{"text":"Are you sorry.","start":29.44,"end":30.16,"sentiment":"neutral","sentiment_score":-0.05715456356604894},{"text":"Are you are you calling me","start":30.16,"end":31.44,"sentiment":"neutral","sentiment_score":-0.03946130350232124}],"sentiment":"neutral","sentiment_score":-0.045359056856897145,"channel":1,"num_words":9,"start":29.44,"end":31.44},{"sentences":[{"text":"we","start":31.43,"end":31.93,"sentiment":"neutral","sentiment_score":-0.02764953300356865}],"sentiment":"neutral","sentiment_score":-0.02764953300356865,"channel":0,"num_words":1,"start":31.43,"end":31.93},{"sentences":[{"text":"in regard to using logistics?","start":31.44,"end":33.46,"sentiment":"neutral","sentiment_score":-0.03719732165336609}],"sentiment":"neutral","sentiment_score":-0.03719732165336609,"channel":1,"num_words":5,"start":31.44,"end":33.46},{"sentences":[{"text":"yes.","start":36.0,"end":36.5,"sentiment":"neutral","sentiment_score":-0.024713564664125443}],"sentiment":"neutral","sentiment_score":-0.024713564664125443,"channel":0,"num_words":1,"start":36.0,"end":36.5},{"sentences":[{"text":"Alright.","start":36.08,"end":36.48,"sentiment":"neutral","sentiment_score":-0.05134762823581696},{"text":"Okay.","start":36.48,"end":36.72,"sentiment":"neutral","sentiment_score":-0.12860620021820068},{"text":"I I don't work there anymore.","start":36.72,"end":37.84,"sentiment":"negative","sentiment_score":-0.345858837167422},{"text":"I haven't worked there for about ten years now.","start":37.84,"end":39.940002,"sentiment":"neutral","sentiment_score":-0.26773013174533844}],"sentiment":"neutral","sentiment_score":-0.2743928257156821,"channel":1,"num_words":17,"start":36.08,"end":39.940002},{"sentences":[{"text":"Oh, sorry","start":40.612938,"end":41.732937,"sentiment":"neutral","sentiment_score":-0.08734143152832985}],"sentiment":"neutral","sentiment_score":-0.08734143152832985,"channel":0,"num_words":2,"start":40.612938,"end":41.732937},{"sentences":[{"text":"Alright.","start":41.502937,"end":42.002937,"sentiment":"neutral","sentiment_score":-0.03590313345193863}],"sentiment":"neutral","sentiment_score":-0.03590313345193863,"channel":1,"num_words":1,"start":41.502937,"end":42.002937},{"sentences":[{"text":"to hear.","start":41.732937,"end":42.392937,"sentiment":"neutral","sentiment_score":-0.02911128383129835},{"text":"Okay","start":42.452938,"end":42.772938,"sentiment":"neutral","sentiment_score":-0.002360958606004715}],"sentiment":"neutral","sentiment_score":-0.020194508756200474,"channel":0,"num_words":3,"start":41.732937,"end":42.772938},{"sentences":[{"text":"No","start":42.54294,"end":42.862938,"sentiment":"neutral","sentiment_score":-0.035477809607982635}],"sentiment":"neutral","sentiment_score":-0.035477809607982635,"channel":1,"num_words":1,"start":42.54294,"end":42.862938},{"sentences":[{"text":"then.","start":42.772938,"end":43.172935,"sentiment":"neutral","sentiment_score":-0.060764387249946594}],"sentiment":"neutral","sentiment_score":-0.060764387249946594,"channel":0,"num_words":1,"start":42.772938,"end":43.172935},{"sentences":[{"text":"worries.","start":42.862938,"end":43.362938,"sentiment":"neutral","sentiment_score":-0.0183100625872612}],"sentiment":"neutral","sentiment_score":-0.0183100625872612,"channel":1,"num_words":1,"start":42.862938,"end":43.362938},{"sentences":[{"text":"I'll make","start":43.172935,"end":43.65294,"sentiment":"neutral","sentiment_score":0.050784019753336906}],"sentiment":"neutral","sentiment_score":0.050784019753336906,"channel":0,"num_words":2,"start":43.172935,"end":43.65294},{"sentences":[{"text":"Alright.","start":43.42294,"end":43.822937,"sentiment":"neutral","sentiment_score":0.0910014808177948}],"sentiment":"neutral","sentiment_score":0.0910014808177948,"channel":1,"num_words":1,"start":43.42294,"end":43.822937},{"sentences":[{"text":"a note.","start":43.65294,"end":44.13294,"sentiment":"neutral","sentiment_score":0.12487894669175148}],"sentiment":"neutral","sentiment_score":0.12487894669175148,"channel":0,"num_words":2,"start":43.65294,"end":44.13294},{"sentences":[{"text":"Thank you.","start":43.822937,"end":44.56294,"sentiment":"positive","sentiment_score":0.3944498300552368}],"sentiment":"positive","sentiment_score":0.3944498300552368,"channel":1,"num_words":2,"start":43.822937,"end":44.56294},{"sentences":[{"text":"Thank you.","start":44.13294,"end":44.872936,"sentiment":"positive","sentiment_score":0.3715784251689911}],"sentiment":"positive","sentiment_score":0.3715784251689911,"channel":0,"num_words":2,"start":44.13294,"end":44.872936},{"sentences":[{"text":"Bye.","start":44.62294,"end":45.12294,"sentiment":"neutral","sentiment_score":0.1375612914562225}],"sentiment":"neutral","sentiment_score":0.1375612914562225,"channel":1,"num_words":1,"start":44.62294,"end":45.12294}]},"summary":{"result":"success","short":"A cybersecurity company representative named Mary calls a former employee named Colin, but he is not responsive and does not seem interested in their offer. Mary eventually ends the call without making any note of his reason for calling."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello. Good morning, Colin. Hello? Yes. Hi.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.15938778221607208},{"text":"Good morning, Colin.","start_word":9,"end_word":11,"sentiment":"positive","sentiment_score":0.3425961136817932},{"text":"Yes. Hello? Yeah. Colin, my name is Mary calling from Vigilance AI.","start_word":12,"end_word":23,"sentiment":"neutral","sentiment_score":0.2406209111213684},{"text":"I hope you're doing well.","start_word":24,"end_word":28,"sentiment":"positive","sentiment_score":0.44325822591781616},{"text":"Sorry. Where are you from, Mary? Vigilance Vigilance AI, we are a cybersecurity company. Right. So Are you sorry. Are you are you calling me we in regard to using logistics? yes. Alright. Okay.","start_word":29,"end_word":62,"sentiment":"neutral","sentiment_score":-0.03574870899319649},{"text":"I I don't work there anymore.","start_word":63,"end_word":68,"sentiment":"negative","sentiment_score":-0.3382122814655304},{"text":"I haven't worked there for about ten years now. Oh, sorry Alright. to hear. Okay No then. worries. I'll make Alright. a note.","start_word":69,"end_word":91,"sentiment":"neutral","sentiment_score":-0.08382447808980942},{"text":"Thank you. Thank you.","start_word":92,"end_word":95,"sentiment":"positive","sentiment_score":0.3702114522457123},{"text":"Bye.","start_word":96,"end_word":96,"sentiment":"neutral","sentiment_score":0.18427038192749023}],"average":{"sentiment":"neutral","sentiment_score":0.04490154000777233}}}}