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Just a quick heads up, our calls are recorded for training and compliance purposes. Connecting you to the team now. Welcome to Get Home Loans. This is Natasha speaking.\n\nHello? He is really in a meeting right now. Can I leave him a message to give you a callback? Okay. So was this related to the IT support?\n\nAnd and who who have I got? Sorry. Yes. Which IT issue are we talking about? Okay.\n\nOh, Okay. No problem. I'll I'll let Luke know. And what's your name? And what's your name?\n\nSorry. Daniel. Okay. Cool. Okay.\n\nNo problem. I'll I'll take no one. Okay. No problem. 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you.","start":115.55694,"end":116.296936,"sentiment":"positive","sentiment_score":0.3879523426294327},{"text":"Take","start":116.43694,"end":116.67694,"sentiment":"neutral","sentiment_score":0.3024129569530487}],"sentiment":"positive","sentiment_score":0.3389211818575859,"channel":0,"num_words":4,"start":114.99694,"end":116.67694},{"sentences":[{"text":"Yep.","start":116.576935,"end":117.076935,"sentiment":"neutral","sentiment_score":0.2840798497200012}],"sentiment":"neutral","sentiment_score":0.2840798497200012,"channel":1,"num_words":1,"start":116.576935,"end":117.076935},{"sentences":[{"text":"care.","start":116.67694,"end":117.17694,"sentiment":"neutral","sentiment_score":0.2796165347099304},{"text":"Bye bye.","start":117.23694,"end":118.05694,"sentiment":"neutral","sentiment_score":0.1588784195482731}],"sentiment":"neutral","sentiment_score":0.1991244579354922,"channel":0,"num_words":3,"start":116.67694,"end":118.05694}]},"summary":{"result":"success","short":"The customer calls Yard and is directed to a representative named Natasha. The customer is then transferred to a representative named Luke who is in a meeting. The customer asks about IT support and is directed to Daniel, but then asks for Daniel's name before being told he will reach out to Luke."},"intents":{"segments":[{"text":"Can I speak to Lou Carris? He is really in a meeting right now. Can I leave him a message to give you a callback? Sure. No problem. By the way, is he the one assigned for IT support? Okay. So was this related to the STU? IT support? Yeah. Yeah. Yeah. IT support. And and who who have I got? Sorry.","start_word":37,"end_word":98,"intents":[{"intent":"Identify caller","confidence_score":0.004193705}]},{"text":"Can I leave him a message to give you a callback? Sure. No problem.","start_word":51,"end_word":64,"intents":[{"intent":"Leave message","confidence_score":0.31091633},{"intent":"Send message","confidence_score":0.00030345502}]},{"text":"By the way, is he the one assigned for IT support? Okay.","start_word":65,"end_word":76,"intents":[{"intent":"Confirm it support assignment","confidence_score":0.032529425}]},{"text":"I'll I'll let Luke Just know. let And him what's know. your name? Uh-huh.","start_word":156,"end_word":169,"intents":[{"intent":"Look up name","confidence_score":0.00005113104}]}]},"sentiments":{"segments":[{"text":"Hi, and welcome to Yard. Just a quick heads up, our calls are recorded for training and compliance purposes. Connecting you to the team now. Welcome to Get Home Loans. This is Natasha speaking. Hello? Hi, ma'am. Can I speak to Lou Carris? He is really in a meeting right now. Can I leave him a message to give you a callback? Sure. No problem. By the way, is he the one assigned for IT support? Okay. So was this related to the STU? IT support? Yeah. Yeah. Yeah. IT support. And and who who have I got? Sorry. Please let let Luke know that we're Yes. actually calling firms in Australia. We wanted to ask him if you guys are getting the same issues with IT, like, recurring IT issues or, IT Which IT support. issue are we talking about? Like, your IT, in your Okay. in your Oh, company, basically. Okay. No problem. Yeah. I'll I'll let Luke Just know. let And him what's know. your name? Uh-huh. And what's your name? Sorry. Alright. Look for Daniel because Daniel. Daniel Okay. asked Cool. me to reach out to Luke. Mhmm. Okay. No problem. Daniel I'll from I'll TechnoWand. take no one. Okay. No problem. Yes. Thank you. Alright.","start_word":0,"end_word":209,"sentiment":"neutral","sentiment_score":0.030309509485960007},{"text":"Thank you.","start_word":210,"end_word":211,"sentiment":"positive","sentiment_score":0.38602542877197266},{"text":"Take Yep. care. Bye bye.","start_word":212,"end_word":216,"sentiment":"neutral","sentiment_score":0.23478424549102783}],"average":{"sentiment":"neutral","sentiment_score":0.04048242159416339}}}}