{"metadata":{"transaction_key":"deprecated","request_id":"019ed8b8-0693-7a32-901e-84f2fd86d9cc","sha256":"7dff59831c640535455343cb8b1220752e0236c2dfd97c9e0e9c10962244c82c","created":"2026-06-18T03:13:20.762Z","duration":11.447938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Are trying to reach is busy and cannot take your call. Please leave a message after the tone. Press the hash key to end recording.","confidence":1.0,"words":[{"word":"are","start":0.39999998,"end":0.48,"confidence":0.546875,"punctuated_word":"Are","sentiment":"negative","sentiment_score":-0.7652261853218079},{"word":"trying","start":0.48,"end":0.79999995,"confidence":0.9941406,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.801953911781311},{"word":"to","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8287056684494019},{"word":"reach","start":0.96,"end":1.46,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8365732431411743},{"word":"is","start":1.8399999,"end":2.1599998,"confidence":0.94970703,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8555233478546143},{"word":"busy","start":2.1599998,"end":2.56,"confidence":1.0,"punctuated_word":"busy","sentiment":"negative","sentiment_score":-0.8569608926773071},{"word":"and","start":2.56,"end":2.8,"confidence":0.98535156,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.855699896812439},{"word":"cannot","start":2.8,"end":3.28,"confidence":1.0,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.9081875085830688},{"word":"take","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.9217171669006348},{"word":"your","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.924278974533081},{"word":"call","start":3.76,"end":4.26,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.8410936594009399},{"word":"please","start":4.56,"end":4.7999997,"confidence":0.9902344,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.6150561571121216},{"word":"leave","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5006076693534851},{"word":"a","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.487682044506073},{"word":"message","start":5.2,"end":5.7,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.45013007521629333},{"word":"after","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.3094114363193512},{"word":"the","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4248894155025482},{"word":"tone","start":6.16,"end":6.66,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.38629305362701416},{"word":"press","start":6.96,"end":7.2799997,"confidence":0.9980469,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.2898518443107605},{"word":"the","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19312383234500885},{"word":"hash","start":7.44,"end":7.7599998,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.21169178187847135},{"word":"key","start":7.7599998,"end":8.08,"confidence":1.0,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.23854027688503265},{"word":"to","start":8.08,"end":8.4,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2315162867307663},{"word":"end","start":8.4,"end":8.72,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.23228465020656583},{"word":"recording","start":8.72,"end":9.22,"confidence":1.0,"punctuated_word":"recording.","sentiment":"neutral","sentiment_score":-0.17796288430690765}],"paragraphs":{"transcript":"\nAre trying to reach is busy and cannot take your call. Please leave a message after the tone. Press the hash key to end recording.","paragraphs":[{"sentences":[{"text":"Are trying to reach is busy and cannot take your call.","start":0.39999998,"end":4.26,"sentiment":"negative","sentiment_score":-0.8541745868596163},{"text":"Please leave a message after the tone.","start":4.56,"end":6.66,"sentiment":"negative","sentiment_score":-0.45343855023384094},{"text":"Press the hash key to end recording.","start":6.96,"end":9.22,"sentiment":"neutral","sentiment_score":-0.22499593666621617}],"sentiment":"negative","sentiment_score":-0.5657984745502472,"num_words":25,"start":0.39999998,"end":9.22}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Are trying to reach is busy and cannot take your call. Please leave a message after the tone. Press the hash key to end recording.","paragraphs":[{"sentences":[{"text":"Are trying to reach is busy and cannot take your call.","start":0.39999998,"end":4.26,"sentiment":"negative","sentiment_score":-0.8541745868596163},{"text":"Please leave a message after the tone.","start":4.56,"end":6.66,"sentiment":"negative","sentiment_score":-0.45343855023384094},{"text":"Press the hash key to end recording.","start":6.96,"end":9.22,"sentiment":"neutral","sentiment_score":-0.22499593666621617}],"sentiment":"negative","sentiment_score":-0.5657984745502472,"channel":1,"num_words":25,"start":0.39999998,"end":9.22}]},"summary":{"result":"success","short":"Are trying to reach is busy and cannot take your call. Please leave a message after the tone. Press the hash key to end recording."},"intents":{"segments":[{"text":"Press the hash key to end recording.","start_word":18,"end_word":24,"intents":[{"intent":"Leave a message","confidence_score":0.024102228},{"intent":"Press the hash key","confidence_score":0.013826995}]}]},"sentiments":{"segments":[{"text":"Are trying to reach is busy and cannot take your call. Please leave a message after the tone.","start_word":0,"end_word":17,"sentiment":"negative","sentiment_score":-0.6802409291267395},{"text":"Press the hash key to end recording.","start_word":18,"end_word":24,"sentiment":"neutral","sentiment_score":-0.236629918217659}],"average":{"sentiment":"negative","sentiment_score":-0.5471576690673828}}}}