{"metadata":{"transaction_key":"deprecated","request_id":"01a10983-fbe6-7ee1-8ab4-e03a38ea9a97","sha256":"aea927402fa24074f6d40e8916a495feba411d626378f3116c639dbf808a90d8","created":"2026-10-05T00:43:28.293Z","duration":54.503937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":67},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Irene.","confidence":0.99902344,"words":[{"word":"i'm","start":6.56,"end":6.7999997,"confidence":0.79467773,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.013926836661994456},{"word":"looking","start":6.7999997,"end":7.2,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.02023342251777649},{"word":"for","start":7.2,"end":7.7,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.034990135580301285},{"word":"irene","start":7.7599998,"end":8.26,"confidence":0.70495605,"punctuated_word":"Irene.","sentiment":"neutral","sentiment_score":0.054572369903326035}],"paragraphs":{"transcript":"\nI'm looking for Irene.","paragraphs":[{"sentences":[{"text":"I'm looking for Irene.","start":6.56,"end":8.26,"sentiment":"neutral","sentiment_score":0.030930691165849566}],"sentiment":"neutral","sentiment_score":0.030930691165849566,"num_words":4,"start":6.56,"end":8.26}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.71999997,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04872960597276688},{"word":"if","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.02593040280044079},{"word":"you","start":0.96,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01313851960003376},{"word":"record","start":1.12,"end":1.52,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.004123859107494354},{"word":"your","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013880044221878052},{"word":"name","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.004992060363292694},{"word":"and","start":1.92,"end":2.24,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01863494887948036},{"word":"reason","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.017043178901076317},{"word":"for","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015180591493844986},{"word":"calling","start":2.72,"end":3.22,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.01153477095067501},{"word":"i'll","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.033250655978918076},{"word":"see","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02996233291924},{"word":"if","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02493210881948471},{"word":"this","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.00715024396777153},{"word":"person","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.005318153649568558},{"word":"is","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00918642431497574},{"word":"available","start":4.72,"end":5.22,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.00967828929424286},{"word":"thanks","start":14.639999,"end":15.139999,"confidence":0.9975586,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4571472406387329},{"word":"please","start":15.785,"end":16.025,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.12002741545438766},{"word":"stay","start":16.025,"end":16.425,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.09458032995462418},{"word":"on","start":16.425,"end":16.665,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08147942274808884},{"word":"the","start":16.665,"end":16.745,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.028876468539237976},{"word":"line","start":16.745,"end":17.245,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.0121319517493248},{"word":"i'm","start":38.86,"end":39.18,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.39887911081314087},{"word":"sorry","start":39.18,"end":39.68,"confidence":0.984375,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4248860478401184},{"word":"this","start":39.739998,"end":39.9,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.66437166929245},{"word":"person","start":39.9,"end":40.3,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.586430549621582},{"word":"is","start":40.3,"end":40.46,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6124520897865295},{"word":"not","start":40.46,"end":40.7,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5651973485946655},{"word":"available","start":40.7,"end":41.2,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5262667536735535},{"word":"if","start":41.58,"end":41.739998,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.3051035702228546},{"word":"you","start":41.739998,"end":41.9,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.182904914021492},{"word":"would","start":41.9,"end":42.059998,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.196077898144722},{"word":"like","start":42.059998,"end":42.3,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.18888939917087555},{"word":"to","start":42.3,"end":42.379997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2228131890296936},{"word":"leave","start":42.379997,"end":42.62,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.24127057194709775},{"word":"an","start":42.62,"end":42.86,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.23471340537071228},{"word":"additional","start":42.86,"end":43.26,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.25400012731552124},{"word":"message","start":43.26,"end":43.76,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.28957289457321167},{"word":"please","start":43.925003,"end":44.325,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2368496060371399},{"word":"reply","start":44.325,"end":44.645,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.31702563166618347},{"word":"after","start":44.645,"end":44.965,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.16029991209506989},{"word":"the","start":44.965,"end":45.045002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1963178962469101},{"word":"tone","start":45.045002,"end":45.545002,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.13193318247795105}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.04872960597276688},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.22,"sentiment":"neutral","sentiment_score":0.015246036578901112},{"text":"Thanks.","start":14.639999,"end":15.139999,"sentiment":"positive","sentiment_score":0.4571472406387329},{"text":"Please stay on the line.","start":15.785,"end":17.245,"sentiment":"neutral","sentiment_score":-0.0558685302734375},{"text":"I'm sorry.","start":38.86,"end":39.68,"sentiment":"negative","sentiment_score":-0.41188257932662964}],"sentiment":"neutral","sentiment_score":-0.014131775125861168,"num_words":25,"start":0.24,"end":39.68},{"sentences":[{"text":"This person is not available.","start":39.739998,"end":41.2,"sentiment":"negative","sentiment_score":-0.5909436821937561},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.58,"end":45.545002,"sentiment":"neutral","sentiment_score":-0.22555515702281678}],"sentiment":"neutral","sentiment_score":-0.3217100320678008,"num_words":19,"start":39.739998,"end":45.545002}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Irene.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.04872960597276688},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.22,"sentiment":"neutral","sentiment_score":0.015246036578901112}],"sentiment":"neutral","sentiment_score":0.01721565830795204,"channel":1,"num_words":17,"start":0.24,"end":5.22},{"sentences":[{"text":"I'm looking for Irene.","start":6.56,"end":8.26,"sentiment":"neutral","sentiment_score":0.030930691165849566}],"sentiment":"neutral","sentiment_score":0.030930691165849566,"channel":0,"num_words":4,"start":6.56,"end":8.26},{"sentences":[{"text":"Thanks.","start":14.639999,"end":15.139999,"sentiment":"positive","sentiment_score":0.4571472406387329},{"text":"Please stay on the line.","start":15.785,"end":17.245,"sentiment":"neutral","sentiment_score":-0.0558685302734375},{"text":"I'm sorry.","start":38.86,"end":39.68,"sentiment":"negative","sentiment_score":-0.41188257932662964},{"text":"This person is not available.","start":39.739998,"end":41.2,"sentiment":"negative","sentiment_score":-0.5909436821937561},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.58,"end":45.545002,"sentiment":"neutral","sentiment_score":-0.22555515702281678}],"sentiment":"neutral","sentiment_score":-0.2503130066174048,"channel":1,"num_words":27,"start":14.639999,"end":45.545002}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Irene. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":34,"end_word":47,"intents":[{"intent":"Leave a message","confidence_score":0.011460523},{"intent":"Record a name","confidence_score":0.3323122},{"intent":"Record a reason","confidence_score":0.07376357}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Irene.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.02404174581170082},{"text":"Thanks.","start_word":21,"end_word":21,"sentiment":"positive","sentiment_score":0.4571472406387329},{"text":"Please stay on the line.","start_word":22,"end_word":26,"sentiment":"neutral","sentiment_score":-0.048579104244709015},{"text":"I'm sorry. This person is not available.","start_word":27,"end_word":33,"sentiment":"negative","sentiment_score":-0.5024904012680054},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":34,"end_word":47,"sentiment":"neutral","sentiment_score":-0.2312512844800949}],"average":{"sentiment":"neutral","sentiment_score":-0.1169441707098662}}}}