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It's Dana from Okey Financial. How are you this afternoon? I'm very well. Thank you.\n\nThanks for asking. I had you booked in to go through your updated statement of advice today. Is now still a good time there for you? Oh, that's no. That's honestly not a problem at all.\n\nI'm happy to reschedule to another time there for you. When normally suits you best to go through things? I'm not for the rest of this week. I'm so sorry. Heavily booked out.\n\nBut I do have time maybe next Monday at 05:30, if that would be okay for you? Yeah. Beautiful. I'll pop that one in there for 05:30PM on Monday, and I'll give you a call then. We'll run through things.\n\nI might even be able to actually, I'm just still thinking. My last call actually should end by about 05:00. I can make it 5PM for you if it's easier. Yep. Beautiful.\n\nNot a problem at all. I'll give you a call at 05:00 on Monday. I'll add a little text message reminder in there for you to make it easier. 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See you later.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Richard.","start":4.08,"end":4.88,"sentiment":"neutral","sentiment_score":0.17048273235559464},{"text":"It's Dana from Okey Financial.","start":4.88,"end":6.42,"sentiment":"neutral","sentiment_score":0.2496330350637436},{"text":"How are you this afternoon?","start":6.48,"end":7.7,"sentiment":"neutral","sentiment_score":0.2930327832698822},{"text":"I'm very well.","start":9.679999,"end":10.559999,"sentiment":"positive","sentiment_score":0.6550743778546652},{"text":"Thank you.","start":10.559999,"end":10.96,"sentiment":"positive","sentiment_score":0.7020460367202759}],"sentiment":"positive","sentiment_score":0.3778593978461097,"num_words":17,"start":4.08,"end":10.96},{"sentences":[{"text":"Thanks for asking.","start":10.96,"end":11.84,"sentiment":"positive","sentiment_score":0.6463066736857096},{"text":"I had you booked in to go through your updated statement of advice 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Richard speaking. Good. Thank you. Yourself?\n\nNot today. Sorry. I forgot that. Yeah. I I still say, like, late in the afternoon, 05:00.\n\nI just forgot it was on thirty three tomorrow. Yeah. No. That would work. That'd be fine.\n\nYeah. That's what. Five, 05:30. Yeah. Yeah.\n\nAwesome. So, Ben, thank you. Alright. Yep. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.033549174666404724},{"text":"Richard speaking.","start":2.8,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.032119158655405045},{"text":"Good.","start":8.0,"end":8.32,"sentiment":"positive","sentiment_score":0.6158623695373535},{"text":"Thank you.","start":8.32,"end":8.8,"sentiment":"positive","sentiment_score":0.6580111980438232},{"text":"Yourself?","start":8.8,"end":9.3,"sentiment":"positive","sentiment_score":0.44654321670532227}],"sentiment":"positive","sentiment_score":0.35374506775821957,"num_words":7,"start":2.3999999,"end":9.3},{"sentences":[{"text":"Not today.","start":17.205,"end":17.945,"sentiment":"neutral","sentiment_score":-0.037569861859083176},{"text":"Sorry.","start":18.085,"end":18.485,"sentiment":"neutral","sentiment_score":-0.04919091612100601},{"text":"I forgot that.","start":18.485,"end":19.285,"sentiment":"neutral","sentiment_score":-0.026311689987778664},{"text":"Yeah.","start":19.285,"end":19.785,"sentiment":"neutral","sentiment_score":0.017355917021632195},{"text":"I I still say, like, late in the afternoon, 05:00.","start":29.17,"end":31.89,"sentiment":"neutral","sentiment_score":-0.028539001755416394}],"sentiment":"neutral","sentiment_score":-0.02772351825500236,"num_words":17,"start":17.205,"end":31.89},{"sentences":[{"text":"I just forgot it was on thirty three tomorrow.","start":31.89,"end":34.39,"sentiment":"neutral","sentiment_score":-0.07848457743724187},{"text":"Yeah.","start":45.475,"end":45.795,"sentiment":"neutral","sentiment_score":-0.0001723356544971466},{"text":"No.","start":45.795,"end":45.954998,"sentiment":"neutral","sentiment_score":-0.02579612284898758},{"text":"That would work.","start":45.954998,"end":46.515,"sentiment":"neutral","sentiment_score":0.009936748693386713},{"text":"That'd be fine.","start":46.515,"end":47.495,"sentiment":"neutral","sentiment_score":0.07428229848543803}],"sentiment":"neutral","sentiment_score":-0.02821603022954043,"num_words":17,"start":31.89,"end":47.495},{"sentences":[{"text":"Yeah.","start":62.37,"end":62.69,"sentiment":"neutral","sentiment_score":0.038934364914894104},{"text":"That's what.","start":62.69,"end":63.25,"sentiment":"neutral","sentiment_score":0.03393789753317833},{"text":"Five, 05:30.","start":63.25,"end":64.13,"sentiment":"neutral","sentiment_score":0.02255261968821287},{"text":"Yeah.","start":64.13,"end":64.63,"sentiment":"neutral","sentiment_score":0.10880692303180696},{"text":"Yeah.","start":64.69,"end":65.19,"sentiment":"neutral","sentiment_score":0.19814276695251465}],"sentiment":"neutral","sentiment_score":0.06555215562028545,"num_words":7,"start":62.37,"end":65.19},{"sentences":[{"text":"Awesome.","start":76.315,"end":76.715004,"sentiment":"positive","sentiment_score":0.5169057250022888},{"text":"So, Ben, thank you.","start":76.715004,"end":77.855,"sentiment":"positive","sentiment_score":0.5007473602890968},{"text":"Alright.","start":79.035,"end":79.535,"sentiment":"neutral","sentiment_score":0.19896414875984192},{"text":"Yep.","start":79.835,"end":80.315,"sentiment":"neutral","sentiment_score":0.12204392999410628},{"text":"Bye.","start":80.315,"end":80.715004,"sentiment":"neutral","sentiment_score":0.10969873517751694}],"sentiment":"positive","sentiment_score":0.36882524751126766,"num_words":8,"start":76.315,"end":80.715004},{"sentences":[{"text":"Bye.","start":80.715004,"end":81.215004,"sentiment":"neutral","sentiment_score":0.07055135071277618}],"sentiment":"neutral","sentiment_score":0.07055135071277618,"num_words":1,"start":80.715004,"end":81.215004}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Richard speaking.\n\nChannel 0: Hi, Richard. It's Dana from Okey Financial. How are you this afternoon?\n\nChannel 1: Good. Thank you. Yourself?\n\nChannel 0: I'm very well. Thank you. Thanks for asking. I had you booked in to go through your updated statement of advice today. Is now still a good time there for you?\n\nChannel 1: Not today. Sorry. I forgot\n\nChannel 0: Oh,\n\nChannel 1: that. Yeah.\n\nChannel 0: that's no. That's honestly not a problem at all. I'm happy to reschedule to another time there for you. When normally suits you best to go through things?\n\nChannel 1: I I still say, like, late in the afternoon, 05:00. I just forgot it was on thirty three tomorrow.\n\nChannel 0: I'm not for the rest of this week. I'm so sorry. Heavily booked out. But I do have time maybe next Monday at 05:30, if that would be okay for you?\n\nChannel 1: Yeah. No. That would work. That'd be fine.\n\nChannel 0: Yeah. Beautiful. I'll pop that one in there for 05:30PM on Monday, and I'll give you a call then. We'll run through things. I might even be able to actually, I'm just still thinking.\n\nMy last call actually should end by about 05:00. I can make it 5PM for you if it's easier.\n\nChannel 1: Yeah. That's what. Five, 05:30.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Beautiful. Not a problem at all. I'll give you a call at 05:00 on Monday. I'll add a little text message reminder in there for you to make it easier. That way, if anything comes up, you can let me know.\n\nBut yeah. All good. I'll talk to you then.\n\nChannel 1: Awesome. So, Ben, thank you.\n\nChannel 0: Thank you. Talk to you\n\nChannel 1: Alright.\n\nChannel 0: soon. See you later.\n\nChannel 1: Yep.\n\nChannel 0: Bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.033549174666404724},{"text":"Richard speaking.","start":2.8,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.032119158655405045}],"sentiment":"neutral","sentiment_score":0.0325958306590716,"channel":1,"num_words":3,"start":2.3999999,"end":3.6999998},{"sentences":[{"text":"Hi, Richard.","start":4.08,"end":4.88,"sentiment":"neutral","sentiment_score":0.17048273235559464},{"text":"It's Dana from Okey Financial.","start":4.88,"end":6.42,"sentiment":"neutral","sentiment_score":0.2496330350637436},{"text":"How are you this afternoon?","start":6.48,"end":7.7,"sentiment":"neutral","sentiment_score":0.2930327832698822}],"sentiment":"neutral","sentiment_score":0.2545245463649432,"channel":0,"num_words":12,"start":4.08,"end":7.7},{"sentences":[{"text":"Good.","start":8.0,"end":8.32,"sentiment":"positive","sentiment_score":0.6158623695373535},{"text":"Thank 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Okey Financial representative, Dana, calls the customer, Richard, to reschedule a meeting. Dana suggests a time for the meeting on Monday at 5 PM and promises to call Richard at the suggested time and provide a text message reminder. The call ends with Dana thanking Richard and saying goodbye."},"intents":{"segments":[{"text":"I'm happy to reschedule to another time there for you.","start_word":67,"end_word":76,"intents":[{"intent":"Reschedule call","confidence_score":0.3545526}]}]},"sentiments":{"segments":[{"text":"Hello. Richard speaking. Hi, Richard. It's Dana from Okey Financial. How are you this afternoon?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.20255115628242493},{"text":"Good. Thank you. Yourself? I'm very well. Thank you. Thanks for asking.","start_word":15,"end_word":26,"sentiment":"positive","sentiment_score":0.6176344752311707},{"text":"I had you booked in to go through your updated statement of advice today. Is now still a good time there for you? Not today. Sorry. I forgot Oh, that. Yeah. that's no. That's honestly not a problem at all. I'm happy to reschedule to another time there for you. When normally suits you best to go through things? I I still say, like, late in the afternoon, 05:00. I just forgot it was on thirty three tomorrow. I'm not for the rest of this week. I'm so sorry. Heavily booked out. But I do have time maybe next Monday at 05:30, if that would be okay for you? Yeah. No. That would work. That'd be fine. Yeah.","start_word":27,"end_word":144,"sentiment":"neutral","sentiment_score":0.03769944980740547},{"text":"Beautiful.","start_word":145,"end_word":145,"sentiment":"positive","sentiment_score":0.3775821328163147},{"text":"I'll pop that one in there for 05:30PM on Monday, and I'll give you a call then. We'll run through things. I might even be able to actually, I'm just still thinking. My last call actually should end by about 05:00. I can make it 5PM for you if it's easier. Yeah. That's what. Five, 05:30. Yep. Yeah. 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Bye.","start_word":262,"end_word":273,"sentiment":"neutral","sentiment_score":0.15701985359191897}],"average":{"sentiment":"neutral","sentiment_score":0.145599615378458}}}}