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Mister Mohammed, this is in reference to your June invoice for your mobile plan services. Have you received our email in reference with this? You do have a outstanding balance of $16.50, and it was due June 11. Then You never sign up for any mobile plan? Are you sure? Because we do have your details here, including your date of birth, identification. Oh, we don't have any idea that your phone number has been hacked because we do have all the details. Yeah. And we don't have any idea about that because we are a Internet services. If we receive a order activation order, we will be getting these details, and then we will not think that, oh, this customer is hacking someone, something like that. Because if you are aware, you're receiving, like, a notification from us. You should be calling us and informing us, hey, Airtel. My phone number has been hacked. This is not me. Something like that. Because we sent you a details. No. We sent you an email. And you're saying 05/21/2026? Mhmm. I'm so sorry to hear about what happened. But I do have one more question. Are you receiving an email from us about this activation? Okay. Mhmm. Alright. So, Mohammed, we'll have this indoors, and then I will ask our tech team to do some investigation about this, and then we'll get back to you. Okay? I will ask them. There is an email. We got you you know what? Sadly to say, but this activation provided a complete details, full name, email address, address, phone number, date of birth, and identification. And we don't have any this is a Oh, that's so for service activation. Oh, that's sweet. Mhmm. How come, yeah, how come you have not deactivate this number, the 6755? Because this is the one has an active mobile services. Oh, so they retrieve it so they just retrieve your number. Oh. Oh, I see. I got it. Mhmm. Let me see what I can do in reference with what have you said. I will reach out to our tech team. And then if we need any evidence that this was applied via scam, we will reach out to you. Okay? So we can just help you out. Sure. Sure. Sure. Talk to you soon, Mohammed, and please be safe. Okay? Alright. Thank you. 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Good afternoon. Hi. Good afternoon. This is Melissa from Airtel.\n\nAm I speaking to Mohammed Ikbal? Hi. How are you today? That's great to hear. I'm fine.\n\nThank you for answering my phone call. Mister Mohammed, this is in reference to your June invoice for your mobile plan services. Have you received our email in reference with this? You do have a outstanding balance of $16.50, and it was due June 11. Then You never sign up for any mobile plan?\n\nAre you sure? Because we do have your details here, including your date of birth, identification. Oh, we don't have any idea that your phone number has been hacked because we do have all the details. Yeah. And we don't have any idea about that because we are a Internet services.\n\nIf we receive a order activation order, we will be getting these details, and then we will not think that, oh, this customer is hacking someone, something like that. Because if you are aware, you're receiving, like, a notification from us. You should be calling us and informing us, hey, Airtel. My phone number has been hacked. This is not me.\n\nSomething like that. Because we sent you a details. No. We sent you an email. And you're saying 05/21/2026?\n\nMhmm. I'm so sorry to hear about what happened. But I do have one more question. Are you receiving an email from us about this activation? Okay.\n\nMhmm. Alright. So, Mohammed, we'll have this indoors, and then I will ask our tech team to do some investigation about this, and then we'll get back to you. Okay? I will ask them.\n\nThere is an email. We got you you know what? Sadly to say, but this activation provided a complete details, full name, email address, address, phone number, date of birth, and identification. And we don't have any this is a Oh, that's so for service activation. Oh, that's sweet.\n\nMhmm. How come, yeah, how come you have not deactivate this number, the 6755? Because this is the one has an active mobile services. Oh, so they retrieve it so they just retrieve your number. Oh.\n\nOh, I see. I got it. Mhmm. Let me see what I can do in reference with what have you said. I will reach out to our tech team.\n\nAnd then if we need any evidence that this was applied via scam, we will reach out to you. Okay? So we can just help you out. Sure. Sure.\n\nSure. Talk to you soon, Mohammed, and please be safe. Okay? Alright. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.08727653324604034},{"text":"Good afternoon.","start":3.84,"end":4.5,"sentiment":"neutral","sentiment_score":0.17215996980667114},{"text":"Hi.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.16117779910564425},{"text":"Good afternoon.","start":6.16,"end":6.8999996,"sentiment":"positive","sentiment_score":0.33871547877788544},{"text":"This is Melissa from Airtel.","start":7.12,"end":9.46,"sentiment":"neutral","sentiment_score":0.06186575666069984}],"sentiment":"neutral","sentiment_score":0.14359400116584517,"num_words":11,"start":3.4399998,"end":9.46},{"sentences":[{"text":"Am I speaking to Mohammed Ikbal?","start":10.08,"end":12.34,"sentiment":"neutral","sentiment_score":0.03610700617233912},{"text":"Hi.","start":14.625,"end":14.865,"sentiment":"neutral","sentiment_score":0.1100904792547226},{"text":"How are you 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05/21/2026?","start":190.155,"end":193.455,"sentiment":"neutral","sentiment_score":-0.04719991143792868}],"sentiment":"neutral","sentiment_score":-0.18338842513529877,"num_words":19,"start":171.355,"end":193.455},{"sentences":[{"text":"Mhmm.","start":206.46,"end":206.78,"sentiment":"neutral","sentiment_score":-0.07076838612556458},{"text":"I'm so sorry to hear about what happened.","start":206.78,"end":208.78,"sentiment":"negative","sentiment_score":-0.3681175969541073},{"text":"But I do have one more question.","start":208.78,"end":210.62,"sentiment":"neutral","sentiment_score":-0.1114330068230629},{"text":"Are you receiving an email from us about this activation?","start":210.62,"end":214.08,"sentiment":"neutral","sentiment_score":-0.13469161614775657},{"text":"Okay.","start":227.055,"end":227.555,"sentiment":"neutral","sentiment_score":-0.11594191193580627}],"sentiment":"neutral","sentiment_score":-0.1947628993678976,"num_words":27,"start":206.46,"end":227.555},{"sentences":[{"text":"Mhmm.","start":241.93,"end":242.01,"sentiment":"neutral","sentiment_score":-0.12030212581157684},{"text":"Alright.","start":242.01,"end":242.51,"sentiment":"neutral","sentiment_score":-0.014849777333438396},{"text":"So, Mohammed, we'll have this indoors, and then I will ask our tech team to do some investigation about this, and then we'll get back to you.","start":242.645,"end":252.325,"sentiment":"neutral","sentiment_score":-0.07045946973893377},{"text":"Okay?","start":252.325,"end":252.825,"sentiment":"neutral","sentiment_score":-0.00942721590399742},{"text":"I will ask them.","start":253.685,"end":254.82,"sentiment":"neutral","sentiment_score":-0.09298434108495712}],"sentiment":"neutral","sentiment_score":-0.07114476959823686,"num_words":34,"start":241.93,"end":254.82},{"sentences":[{"text":"There is an email.","start":263.7,"end":264.58002,"sentiment":"negative","sentiment_score":-0.37938887625932693},{"text":"We got you you know what?","start":264.58002,"end":266.04,"sentiment":"neutral","sentiment_score":-0.1630692481994629},{"text":"Sadly to say, but this activation provided a complete details, full name, email address, address, phone number, date of birth, and identification.","start":266.42,"end":276.61502,"sentiment":"neutral","sentiment_score":-0.15914020297879522},{"text":"And we don't have any this is a Oh, that's so for service activation.","start":277.155,"end":292.63,"sentiment":"neutral","sentiment_score":-0.0798157559973853},{"text":"Oh, that's sweet.","start":293.74503,"end":295.045,"sentiment":"neutral","sentiment_score":0.17489488422870636}],"sentiment":"neutral","sentiment_score":-0.13448553859275214,"num_words":49,"start":263.7,"end":295.045},{"sentences":[{"text":"Mhmm.","start":298.30502,"end":298.80502,"sentiment":"neutral","sentiment_score":-0.011258513666689396},{"text":"How come, yeah, how come you have not deactivate this number, the 6755?","start":299.105,"end":306.065,"sentiment":"neutral","sentiment_score":-0.0421612963366967},{"text":"Because this is the one has an active mobile services.","start":306.065,"end":309.32,"sentiment":"neutral","sentiment_score":-0.0807429987937212},{"text":"Oh, so they retrieve it so they just retrieve your number.","start":329.55502,"end":333.49503,"sentiment":"neutral","sentiment_score":-0.08143400570208376},{"text":"Oh.","start":334.8,"end":335.3,"sentiment":"neutral","sentiment_score":-0.05279979109764099}],"sentiment":"neutral","sentiment_score":-0.06431553355004224,"num_words":36,"start":298.30502,"end":335.3},{"sentences":[{"text":"Oh, I see.","start":336.48,"end":337.19998,"sentiment":"neutral","sentiment_score":-0.05178382868568102},{"text":"I got it.","start":337.19998,"end":338.02,"sentiment":"neutral","sentiment_score":-0.0461603415509065},{"text":"Mhmm.","start":356.805,"end":356.88498,"sentiment":"negative","sentiment_score":-0.3780128955841065},{"text":"Let me see what I can do in reference with what have you said.","start":356.88498,"end":360.085,"sentiment":"neutral","sentiment_score":-0.2656837393130575},{"text":"I will reach out to our tech team.","start":360.085,"end":362.82498,"sentiment":"neutral","sentiment_score":-0.17650187388062477}],"sentiment":"neutral","sentiment_score":-0.20011837061109214,"num_words":29,"start":336.48,"end":362.82498},{"sentences":[{"text":"And then if we need any evidence that this was applied via scam, we will reach out to you.","start":363.07,"end":369.39,"sentiment":"neutral","sentiment_score":-0.2552746722572728},{"text":"Okay?","start":369.39,"end":369.79,"sentiment":"neutral","sentiment_score":-0.0216018408536911},{"text":"So we can just help you out.","start":369.79,"end":371.81,"sentiment":"neutral","sentiment_score":-0.15202254269804275},{"text":"Sure.","start":372.11002,"end":372.51,"sentiment":"neutral","sentiment_score":0.024518277496099472},{"text":"Sure.","start":372.51,"end":373.01,"sentiment":"neutral","sentiment_score":0.06056864559650421}],"sentiment":"neutral","sentiment_score":-0.20175487894950242,"num_words":29,"start":363.07,"end":373.01},{"sentences":[{"text":"Sure.","start":373.47,"end":373.87,"sentiment":"neutral","sentiment_score":0.0646996796131134},{"text":"Talk to you soon, Mohammed, and please be safe.","start":373.87,"end":376.35,"sentiment":"neutral","sentiment_score":0.11428630352020264},{"text":"Okay?","start":376.35,"end":376.85,"sentiment":"neutral","sentiment_score":0.13515327870845795},{"text":"Alright.","start":378.43088,"end":378.93088,"sentiment":"positive","sentiment_score":0.3450714945793152},{"text":"Thank you.","start":379.07086,"end":379.97086,"sentiment":"positive","sentiment_score":0.551945686340332}],"sentiment":"neutral","sentiment_score":0.19124232551881246,"num_words":14,"start":373.47,"end":379.97086},{"sentences":[{"text":"Bye bye.","start":380.35086,"end":381.09088,"sentiment":"neutral","sentiment_score":0.15192771703004837}],"sentiment":"neutral","sentiment_score":0.15192771703004837,"num_words":2,"start":380.35086,"end":381.09088}]}}]},{"alternatives":[{"transcript":"Hello? You're good, sir. Am I speaking? I don't have any service with you because someone hacked my mobile is a lot I think May 21, and report by number. It's a big issue at the moment on with the police, cyber security, anything I'm with the last five year with the. Yeah. No. No. No. Yeah. What happened? Yeah. Yeah. Yeah. What happened? Last twenty twenty first of May, someone hacked my mobile and put my number to go to the different carrier, maybe with your people. And you people are the I I did not use the rude word. People you did not call me before the porting. I'm going to the I'm still on the working with the police and cybercrime. I'm with Tesla and Airtel. I will go I go to the fair trade at court because you people without any permission port my number to the hacker. And he changed my all password, email, everything. And after four, five days, I get back my number to the. How can possible you people without any confirmation? Because he installed my passport and used that one, and he used my credit card. This time, I have a cyber security reference number. I changed my driver's house, passport cancellation. It's still not going on the working. You people today's call for the $16, but you did not call me. Can you wanna report this number? Because he installed my passport. Hello? Because yeah. But I did not yeah. I understand. But I did not see any anything, a message. It's 20 first. No. No. That's May 22. After four or 05:00, I my phone on SOS. I think maybe some issue with the missing, but one to one to hour. I I think it's twenty twenty second or faster. It look like this. These two days. Date. And they and even after after two days, my other number who use my wife is also ported. Yeah. No. No. No. No. No. No. No. Because he already I did not receive an email because he already all email, he changed my password and banking password, everything that time. He he the guy is in the Victoria. The police still is working on because when I go see my email, there's a, you know, when was killed, there's a living device. He's showing in the Victoria with Melbourne family. Yes, please. Yeah. And then how can possibly people without any any email, any any phone call me and port my numb both numbers porting, and and that day is four days worse on my life. We cannot sleep. Yeah. Because because, yeah, because I apply the twenty first, I think, twenty twenty May on the on the new job. I upload my Medicare, my passport, some form, her ID check. Yeah. That way. Yes. And and and and they called my both number. One other number is yeah. No. No. No. What happened when when he ported with you people in four, five days, I did not use any mobile. Nothing. So I call back. I still we drive with MASM last five years and before Optus. So so they bring back this number back to me. I'm with with the MASM. They he take it yeah. That is number after four, five days. And make and and make make make sure if you get any next time look like any the the deal you first call the person, actually, and then you put the number without anything. Because I'm still have a loss. He used my $600 for the Afterpay and my credit card, and they have used many things, like Yeah. Sure. Sure. No. No. No. Yes. Anytime. Yeah. No worries. Yep. Yeah. You'll be pleased. Take care of the bye bye. 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You're good, sir. Am I speaking? I don't have any service with you because someone hacked my mobile is a lot I think May 21, and report by number. It's a big issue at the moment on with the police, cyber security, anything I'm with the last five year with the.\n\nYeah. No. No. No. Yeah.\n\nWhat happened? Yeah. Yeah. Yeah. What happened?\n\nLast twenty twenty first of May, someone hacked my mobile and put my number to go to the different carrier, maybe with your people. And you people are the I I did not use the rude word. People you did not call me before the porting. I'm going to the I'm still on the working with the police and cybercrime. I'm with Tesla and Airtel.\n\nI will go I go to the fair trade at court because you people without any permission port my number to the hacker. And he changed my all password, email, everything. And after four, five days, I get back my number to the. How can possible you people without any confirmation? Because he installed my passport and used that one, and he used my credit card.\n\nThis time, I have a cyber security reference number. I changed my driver's house, passport cancellation. It's still not going on the working. You people today's call for the $16, but you did not call me. Can you wanna report this number?\n\nBecause he installed my passport. Hello? Because yeah. But I did not yeah. I understand.\n\nBut I did not see any anything, a message. It's 20 first. No. No. That's May 22.\n\nAfter four or 05:00, I my phone on SOS. I think maybe some issue with the missing, but one to one to hour. I I think it's twenty twenty second or faster. It look like this. These two days.\n\nDate. And they and even after after two days, my other number who use my wife is also ported. Yeah. No. No.\n\nNo. No. No. No. No.\n\nBecause he already I did not receive an email because he already all email, he changed my password and banking password, everything that time. He he the guy is in the Victoria. The police still is working on because when I go see my email, there's a, you know, when was killed, there's a living device. He's showing in the Victoria with Melbourne family. Yes, please.\n\nYeah. And then how can possibly people without any any email, any any phone call me and port my numb both numbers porting, and and that day is four days worse on my life. We cannot sleep. Yeah. Because because, yeah, because I apply the twenty first, I think, twenty twenty May on the on the new job.\n\nI upload my Medicare, my passport, some form, her ID check. Yeah. That way. Yes. And and and and they called my both number.\n\nOne other number is yeah. No. No. No. What happened when when he ported with you people in four, five days, I did not use any mobile.\n\nNothing. So I call back. I still we drive with MASM last five years and before Optus. So so they bring back this number back to me. I'm with with the MASM.\n\nThey he take it yeah. That is number after four, five days. And make and and make make make sure if you get any next time look like any the the deal you first call the person, actually, and then you put the number without anything. Because I'm still have a loss. He used my $600 for the Afterpay and my credit card, and they have used many things, like Yeah.\n\nSure. Sure. No. No. No.\n\nYes. Anytime. Yeah. No worries. Yep.\n\nYeah. You'll be pleased. Take care of the bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.008822176605463028},{"text":"You're good, sir.","start":5.8399997,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.28363877286513645},{"text":"Am I speaking?","start":13.12,"end":13.86,"sentiment":"neutral","sentiment_score":0.01346736184010903},{"text":"I don't have any service with you because someone hacked my mobile is a lot I think May 21, and report by number.","start":40.4,"end":48.735,"sentiment":"neutral","sentiment_score":-0.3045554293886475},{"text":"It's a big issue at the moment on with the police, cyber security, anything I'm with the last five year with 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happened?","start":65.57,"end":66.31,"sentiment":"neutral","sentiment_score":-0.09282572567462921},{"text":"Yeah.","start":72.365005,"end":72.685005,"sentiment":"neutral","sentiment_score":-0.03789632394909859},{"text":"Yeah.","start":72.685005,"end":73.185005,"sentiment":"neutral","sentiment_score":-0.0361013300716877},{"text":"Yeah.","start":73.805,"end":74.125,"sentiment":"neutral","sentiment_score":-0.03988277167081833},{"text":"What happened?","start":74.125,"end":74.865005,"sentiment":"neutral","sentiment_score":-0.07047934085130692}],"sentiment":"neutral","sentiment_score":-0.06292722267763955,"num_words":7,"start":65.57,"end":74.865005},{"sentences":[{"text":"Last twenty twenty first of May, someone hacked my mobile and put my number to go to the different carrier, maybe with your people.","start":75.965004,"end":85.425,"sentiment":"neutral","sentiment_score":-0.29589954887827236},{"text":"And you people are the I I did not use the rude word.","start":85.93,"end":89.60999,"sentiment":"negative","sentiment_score":-0.44606537085313064},{"text":"People you did not call me before the porting.","start":89.60999,"end":92.409996,"sentiment":"negative","sentiment_score":-0.41977295610639787},{"text":"I'm going to the I'm still on the working with the police and cybercrime.","start":92.409996,"end":96.03,"sentiment":"neutral","sentiment_score":-0.3062377231461661},{"text":"I'm with Tesla and Airtel.","start":96.409996,"end":98.03,"sentiment":"neutral","sentiment_score":-0.19238242208957673}],"sentiment":"negative","sentiment_score":-0.3373482435941696,"num_words":65,"start":75.965004,"end":98.03},{"sentences":[{"text":"I will go I go to the fair trade at court because you people without any permission port my number to the hacker.","start":98.225,"end":104.325,"sentiment":"negative","sentiment_score":-0.3446681428214778},{"text":"And he changed my all password, email, everything.","start":104.465,"end":107.524994,"sentiment":"neutral","sentiment_score":-0.2569709960371256},{"text":"And after four, five days, I get back my number to the.","start":107.905,"end":111.524994,"sentiment":"neutral","sentiment_score":-0.18352635080615678},{"text":"How can possible you people without any confirmation?","start":112.31,"end":114.89,"sentiment":"negative","sentiment_score":-0.45794712752103806},{"text":"Because he installed my passport and used that one, and he used my credit card.","start":115.43,"end":120.729996,"sentiment":"neutral","sentiment_score":-0.27958421607812245}],"sentiment":"neutral","sentiment_score":-0.30367866248795483,"num_words":66,"start":98.225,"end":120.729996},{"sentences":[{"text":"This time, I have a cyber security reference number.","start":121.03,"end":123.93,"sentiment":"neutral","sentiment_score":-0.27222948604159886},{"text":"I changed my driver's house, passport cancellation.","start":124.175,"end":126.595,"sentiment":"neutral","sentiment_score":-0.28068182510989054},{"text":"It's still not going on the working.","start":127.135,"end":128.91501,"sentiment":"negative","sentiment_score":-0.3959816949708121},{"text":"You people today's call for the $16, but you did not call me.","start":130.495,"end":134.095,"sentiment":"neutral","sentiment_score":-0.295924200461461},{"text":"Can you wanna report this number?","start":134.095,"end":136.115,"sentiment":"neutral","sentiment_score":-0.1869842360417048}],"sentiment":"neutral","sentiment_score":-0.2894197627902031,"num_words":42,"start":121.03,"end":136.115},{"sentences":[{"text":"Because he installed my passport.","start":142.64,"end":144.42,"sentiment":"neutral","sentiment_score":-0.23303091824054717},{"text":"Hello?","start":147.92,"end":148.42,"sentiment":"neutral","sentiment_score":-0.08324749767780304},{"text":"Because yeah.","start":167.07999,"end":172.68,"sentiment":"neutral","sentiment_score":-0.12592966482043266},{"text":"But I did not yeah.","start":172.68,"end":174.28,"sentiment":"neutral","sentiment_score":-0.1472775459289551},{"text":"I understand.","start":174.28,"end":174.84,"sentiment":"neutral","sentiment_score":-0.0855892263352871}],"sentiment":"neutral","sentiment_score":-0.1605218400557836,"num_words":15,"start":142.64,"end":174.84},{"sentences":[{"text":"But I did not see any anything, a message.","start":174.84,"end":177.98,"sentiment":"neutral","sentiment_score":-0.27924176885022056},{"text":"It's 20 first.","start":178.68,"end":179.98,"sentiment":"neutral","sentiment_score":-0.12195186813672383},{"text":"No.","start":180.99501,"end":181.15501,"sentiment":"neutral","sentiment_score":-0.24232740700244904},{"text":"No.","start":181.15501,"end":181.395,"sentiment":"neutral","sentiment_score":-0.23526769876480105},{"text":"That's May 22.","start":181.395,"end":183.095,"sentiment":"neutral","sentiment_score":-0.1634688377380371}],"sentiment":"neutral","sentiment_score":-0.226296067237854,"num_words":17,"start":174.84,"end":183.095},{"sentences":[{"text":"After four or 05:00, I my phone on SOS.","start":183.235,"end":186.05501,"sentiment":"neutral","sentiment_score":-0.14366553806596333},{"text":"I think maybe some issue with the missing, but one to one to hour.","start":186.195,"end":190.93501,"sentiment":"neutral","sentiment_score":-0.20879977941513062},{"text":"I I think it's twenty twenty second or faster.","start":193.235,"end":197.17,"sentiment":"neutral","sentiment_score":-0.15900637374983895},{"text":"It look like this.","start":197.17,"end":197.81,"sentiment":"neutral","sentiment_score":-0.12404048815369606},{"text":"These two days.","start":197.81,"end":198.87,"sentiment":"neutral","sentiment_score":-0.05952780693769455}],"sentiment":"neutral","sentiment_score":-0.16210229465594658,"num_words":39,"start":183.235,"end":198.87},{"sentences":[{"text":"Date.","start":199.48999,"end":199.98999,"sentiment":"neutral","sentiment_score":-0.05023546889424324},{"text":"And they and even after after two days, my other number who use my wife is also ported.","start":200.13,"end":205.51,"sentiment":"neutral","sentiment_score":-0.13728132098913193},{"text":"Yeah.","start":209.17,"end":209.67,"sentiment":"neutral","sentiment_score":-0.10622703284025192},{"text":"No.","start":213.025,"end":213.345,"sentiment":"neutral","sentiment_score":-0.2799389362335205},{"text":"No.","start":213.345,"end":213.845,"sentiment":"neutral","sentiment_score":-0.2475577741861343}],"sentiment":"neutral","sentiment_score":-0.14341013590720567,"num_words":22,"start":199.48999,"end":213.845},{"sentences":[{"text":"No.","start":214.065,"end":214.265,"sentiment":"negative","sentiment_score":-0.3482191860675812},{"text":"No.","start":214.265,"end":214.465,"sentiment":"negative","sentiment_score":-0.35917603969573975},{"text":"No.","start":214.465,"end":214.965,"sentiment":"negative","sentiment_score":-0.37954217195510864},{"text":"No.","start":215.185,"end":215.42499,"sentiment":"negative","sentiment_score":-0.4229758679866791},{"text":"No.","start":215.42499,"end":215.665,"sentiment":"negative","sentiment_score":-0.3932334780693054}],"sentiment":"negative","sentiment_score":-0.3806293487548828,"num_words":5,"start":214.065,"end":215.665},{"sentences":[{"text":"Because he already I did not receive an email because he already all email, he changed my password and banking password, everything that time.","start":215.665,"end":224.965,"sentiment":"negative","sentiment_score":-0.44414415831367177},{"text":"He he the guy is in the Victoria.","start":226.65,"end":228.59,"sentiment":"neutral","sentiment_score":-0.15599918272346258},{"text":"The police still is working on because when I go see my email, there's a, you know, when was killed, there's a living device.","start":228.65,"end":235.71,"sentiment":"negative","sentiment_score":-0.35661189754803974},{"text":"He's showing in the Victoria with Melbourne family.","start":235.93001,"end":244.285,"sentiment":"neutral","sentiment_score":-0.15785127226263285},{"text":"Yes, please.","start":251.465,"end":252.125,"sentiment":"neutral","sentiment_score":-0.004797831177711487}],"sentiment":"neutral","sentiment_score":-0.32937188852917065,"num_words":66,"start":215.665,"end":252.125},{"sentences":[{"text":"Yeah.","start":253.18999,"end":253.51,"sentiment":"neutral","sentiment_score":0.0031432509422302246},{"text":"And then how can possibly people without any any email, any any phone call me and port my numb both numbers porting, and and that day is four days worse on my life.","start":253.51,"end":263.75,"sentiment":"negative","sentiment_score":-0.656173116442832},{"text":"We cannot sleep.","start":263.75,"end":264.81,"sentiment":"negative","sentiment_score":-0.3564888834953308},{"text":"Yeah.","start":276.535,"end":277.035,"sentiment":"neutral","sentiment_score":-0.07088473439216614},{"text":"Because because, yeah, because I apply the twenty first, I think, twenty twenty May on the on the new job.","start":277.495,"end":285.18997,"sentiment":"neutral","sentiment_score":-0.12850368842482568}],"sentiment":"negative","sentiment_score":-0.4372585300869983,"num_words":58,"start":253.18999,"end":285.18997},{"sentences":[{"text":"I upload my Medicare, my passport, some form, her ID check.","start":285.33,"end":289.18997,"sentiment":"neutral","sentiment_score":-0.05301616628738967},{"text":"Yeah.","start":290.05,"end":290.55,"sentiment":"neutral","sentiment_score":0.0005955463275313377},{"text":"That way.","start":290.84998,"end":291.555,"sentiment":"neutral","sentiment_score":0.007694518659263849},{"text":"Yes.","start":293.555,"end":294.055,"sentiment":"neutral","sentiment_score":0.06615102291107178},{"text":"And and and and they called my both number.","start":294.835,"end":297.335,"sentiment":"neutral","sentiment_score":0.012680202722549438}],"sentiment":"neutral","sentiment_score":-0.016121683254217107,"num_words":24,"start":285.33,"end":297.335},{"sentences":[{"text":"One other number is yeah.","start":298.91498,"end":302.055,"sentiment":"neutral","sentiment_score":-0.020211910270154475},{"text":"No.","start":308.31,"end":308.39,"sentiment":"neutral","sentiment_score":-0.21718013286590576},{"text":"No.","start":308.39,"end":308.55002,"sentiment":"neutral","sentiment_score":-0.3233972191810608},{"text":"No.","start":308.55002,"end":309.05002,"sentiment":"neutral","sentiment_score":-0.29066330194473267},{"text":"What happened when when he ported with you people in four, five days, I did not use any mobile.","start":309.43,"end":315.99,"sentiment":"neutral","sentiment_score":-0.23010235554293582}],"sentiment":"neutral","sentiment_score":-0.19645351706141675,"num_words":27,"start":298.91498,"end":315.99},{"sentences":[{"text":"Nothing.","start":315.99,"end":316.49,"sentiment":"neutral","sentiment_score":-0.19873666763305664},{"text":"So I call back.","start":316.63,"end":317.91,"sentiment":"neutral","sentiment_score":-0.16590822488069534},{"text":"I still we drive with MASM last five years and before Optus.","start":317.91,"end":323.05002,"sentiment":"neutral","sentiment_score":-0.12332632144292195},{"text":"So so they bring back this number back to me.","start":323.345,"end":326.80502,"sentiment":"neutral","sentiment_score":-0.11690861955285073},{"text":"I'm with with the MASM.","start":327.02502,"end":328.64502,"sentiment":"neutral","sentiment_score":-0.04616473987698555}],"sentiment":"neutral","sentiment_score":-0.11694360373076051,"num_words":32,"start":315.99,"end":328.64502},{"sentences":[{"text":"They he take it yeah.","start":329.505,"end":333.825,"sentiment":"neutral","sentiment_score":-0.05232318341732025},{"text":"That is number after four, five days.","start":333.825,"end":335.76,"sentiment":"neutral","sentiment_score":-0.05537240952253342},{"text":"And make and and make make make sure if you get any next time look like any the the deal you first call the person, actually, and then you put the number without anything.","start":336.72,"end":347.30002,"sentiment":"neutral","sentiment_score":-0.1512546726666829},{"text":"Because I'm still have a loss.","start":348.285,"end":349.565,"sentiment":"negative","sentiment_score":-0.5304477016131083},{"text":"He used my $600 for the Afterpay and my credit card, and they have used many things, like Yeah.","start":349.565,"end":369.93,"sentiment":"negative","sentiment_score":-0.4243507870521985}],"sentiment":"neutral","sentiment_score":-0.2399610256067884,"num_words":71,"start":329.505,"end":369.93},{"sentences":[{"text":"Sure.","start":369.93,"end":370.25,"sentiment":"neutral","sentiment_score":0.03817984461784363},{"text":"Sure.","start":370.25,"end":370.57,"sentiment":"neutral","sentiment_score":0.006732052192091942},{"text":"No.","start":370.57,"end":370.81,"sentiment":"neutral","sentiment_score":-0.23039644956588745},{"text":"No.","start":370.81,"end":370.97,"sentiment":"negative","sentiment_score":-0.3401258885860443},{"text":"No.","start":370.97,"end":371.47,"sentiment":"neutral","sentiment_score":-0.3137560486793518}],"sentiment":"neutral","sentiment_score":-0.1678732980042696,"num_words":5,"start":369.93,"end":371.47},{"sentences":[{"text":"Yes.","start":371.96094,"end":372.20096,"sentiment":"neutral","sentiment_score":-0.003694267943501473},{"text":"Anytime.","start":372.20096,"end":372.70096,"sentiment":"neutral","sentiment_score":0.03643667325377464},{"text":"Yeah.","start":373.72095,"end":374.04095,"sentiment":"neutral","sentiment_score":0.05959801375865936},{"text":"No worries.","start":374.04095,"end":374.78094,"sentiment":"neutral","sentiment_score":0.04764520190656185},{"text":"Yep.","start":375.96094,"end":376.46094,"sentiment":"neutral","sentiment_score":0.08348874747753143}],"sentiment":"neutral","sentiment_score":0.04518659505993128,"num_words":6,"start":371.96094,"end":376.46094},{"sentences":[{"text":"Yeah.","start":376.84094,"end":377.24094,"sentiment":"positive","sentiment_score":0.3581336736679077},{"text":"You'll be pleased.","start":377.24094,"end":378.04095,"sentiment":"positive","sentiment_score":0.6932400862375895},{"text":"Take care of the bye bye.","start":378.04095,"end":380.06094,"sentiment":"positive","sentiment_score":0.36141438285509747},{"text":"Bye.","start":380.92096,"end":381.42096,"sentiment":"neutral","sentiment_score":-0.10386976599693298}],"sentiment":"positive","sentiment_score":0.4093154966831207,"num_words":11,"start":376.84094,"end":381.42096}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon.\n\nChannel 1: You're\n\nChannel 0: Hi.\n\nChannel 1: good,\n\nChannel 0: Good\n\nChannel 1: sir.\n\nChannel 0: afternoon. This is Melissa from Airtel. Am I speaking to Mohammed Ikbal?\n\nChannel 1: Am I speaking?\n\nChannel 0: Hi. How are you today? That's great to hear. I'm fine. Thank you for answering my phone call.\n\nMister Mohammed, this is in reference to your June invoice for your mobile plan services. Have you received our email in reference with this? You do have a outstanding balance of $16.50, and it was due June 11.\n\nChannel 1: I don't have\n\nChannel 0: Then\n\nChannel 1: any service with you because someone hacked my mobile is a lot I think May 21, and report by number. It's a big issue at the moment on with the police, cyber security, anything I'm with the last five year with the.\n\nChannel 0: You never sign up for\n\nChannel 1: Yeah.\n\nChannel 0: any\n\nChannel 1: No.\n\nChannel 0: mobile plan?\n\nChannel 1: No. No. Yeah.\n\nChannel 0: Are you\n\nChannel 1: What happened?\n\nChannel 0: sure? Because we do have your details here, including your date of birth, identification.\n\nChannel 1: Yeah. Yeah. Yeah. What happened? Last twenty twenty first of May, someone hacked my mobile and put my number to go to the different carrier, maybe with your people.\n\nAnd you people are the I I did not use the rude word. People you did not call me before the porting. I'm going to the I'm still on the working with the police and cybercrime. I'm with Tesla and Airtel. I will go I go to the fair trade at court because you people without any permission port my number to the hacker.\n\nAnd he changed my all password, email, everything. And after four, five days, I get back my number to the. How can possible you people without any confirmation? Because he installed my passport and used that one, and he used my credit card. This time, I have a cyber security reference number.\n\nI changed my driver's house, passport cancellation. It's still not going on the working. You people today's call for the $16, but you did not call me. Can you wanna report this number?\n\nChannel 0: Oh, we don't have any idea that your phone number has been hacked because we do have all the details.\n\nChannel 1: Because he installed my passport.\n\nChannel 0: Yeah. And we don't have any idea about that because\n\nChannel 1: Hello?\n\nChannel 0: we are a Internet services. If we receive a order activation order, we will be getting these details, and then we will not think that, oh, this customer is hacking someone, something like that. Because if you are aware, you're receiving, like, a notification from us. You should be calling us and\n\nChannel 1: Because\n\nChannel 0: informing us, hey, Airtel. My phone number has been hacked. This is not me. Something like that.\n\nChannel 1: yeah.\n\nChannel 0: Because\n\nChannel 1: But\n\nChannel 0: we sent\n\nChannel 1: I did\n\nChannel 0: you a\n\nChannel 1: not\n\nChannel 0: details.\n\nChannel 1: yeah. I understand. But I did not see any anything, a message. It's\n\nChannel 0: No.\n\nChannel 1: 20\n\nChannel 0: We sent\n\nChannel 1: first.\n\nChannel 0: you an email.\n\nChannel 1: No. No. That's May 22. After four or 05:00, I my phone on SOS. I think maybe some issue with the missing, but one to one to\n\nChannel 0: And you're\n\nChannel 1: hour.\n\nChannel 0: saying 05/21/2026?\n\nChannel 1: I I think it's twenty twenty second or faster. It look like this. These two days. Date. And they and even after after two days, my other number who use my wife is also ported.\n\nChannel 0: Mhmm. I'm so sorry to hear about what happened. But\n\nChannel 1: Yeah.\n\nChannel 0: I do have one more question. Are you receiving an email from us about\n\nChannel 1: No.\n\nChannel 0: this\n\nChannel 1: No.\n\nChannel 0: activation?\n\nChannel 1: No. No. No. No. No.\n\nBecause he already I did not receive an email because he already all email, he changed my password and banking password, everything that time. He he\n\nChannel 0: Okay.\n\nChannel 1: the guy is in the Victoria. The police still is working on because when I go see my email, there's a, you know, when was killed, there's a living device. He's showing in the Victoria with Melbourne\n\nChannel 0: Mhmm. Alright. So, Mohammed, we'll\n\nChannel 1: family.\n\nChannel 0: have this indoors, and then I will ask our tech team to do some investigation about this, and then we'll\n\nChannel 1: Yes,\n\nChannel 0: get\n\nChannel 1: please.\n\nChannel 0: back to you. Okay?\n\nChannel 1: Yeah. And then\n\nChannel 0: I\n\nChannel 1: how\n\nChannel 0: will\n\nChannel 1: can\n\nChannel 0: ask\n\nChannel 1: possibly\n\nChannel 0: them.\n\nChannel 1: people without any any email, any any phone call me and port my numb both numbers porting, and and that day is four days worse on my life.\n\nChannel 0: There\n\nChannel 1: We cannot\n\nChannel 0: is an email.\n\nChannel 1: sleep.\n\nChannel 0: We got you you know what? Sadly to say, but this activation provided a complete details, full name, email address, address, phone number, date of birth, and identification.\n\nChannel 1: Yeah.\n\nChannel 0: And we don't\n\nChannel 1: Because\n\nChannel 0: have\n\nChannel 1: because,\n\nChannel 0: any this\n\nChannel 1: yeah,\n\nChannel 0: is\n\nChannel 1: because\n\nChannel 0: a\n\nChannel 1: I apply the twenty first, I think, twenty twenty May on the on the new job. I upload my Medicare, my passport, some form, her ID check. Yeah.\n\nChannel 0: Oh, that's so\n\nChannel 1: That way.\n\nChannel 0: for service activation.\n\nChannel 1: Yes.\n\nChannel 0: Oh, that's sweet.\n\nChannel 1: And and and and they called my both number.\n\nChannel 0: Mhmm.\n\nChannel 1: One\n\nChannel 0: How\n\nChannel 1: other\n\nChannel 0: come,\n\nChannel 1: number is\n\nChannel 0: yeah, how come\n\nChannel 1: yeah.\n\nChannel 0: you have not deactivate this number, the 6755? Because this is the one has an active mobile\n\nChannel 1: No. No. No.\n\nChannel 0: services.\n\nChannel 1: What happened when when he ported with you people in four, five days, I did not use any mobile. Nothing. So I call back. I still we drive with MASM last five years and before Optus. So so they bring back this number back to me.\n\nI'm with with the MASM. They\n\nChannel 0: Oh, so\n\nChannel 1: he take\n\nChannel 0: they\n\nChannel 1: it\n\nChannel 0: retrieve it so they just retrieve your number.\n\nChannel 1: yeah. That is number after four,\n\nChannel 0: Oh.\n\nChannel 1: five days.\n\nChannel 0: Oh,\n\nChannel 1: And\n\nChannel 0: I see.\n\nChannel 1: make\n\nChannel 0: I\n\nChannel 1: and\n\nChannel 0: got\n\nChannel 1: and\n\nChannel 0: it.\n\nChannel 1: make make make sure if you get any next time look like any the the deal you first call the person, actually, and then you put the number without anything. Because I'm still have a loss. He used my $600 for the Afterpay and my credit card, and they have used many things, like\n\nChannel 0: Mhmm. Let me see what I can do in reference with what have you said. I will reach out to our tech team. And then if we need any evidence that this was applied via scam, we will reach out to you. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Sure.\n\nChannel 0: we can\n\nChannel 1: Sure. No.\n\nChannel 0: just\n\nChannel 1: No.\n\nChannel 0: help\n\nChannel 1: No.\n\nChannel 0: you out.\n\nChannel 1: Yes.\n\nChannel 0: Sure.\n\nChannel 1: Anytime.\n\nChannel 0: Sure. Sure.\n\nChannel 1: Yeah.\n\nChannel 0: Talk\n\nChannel 1: No\n\nChannel 0: to you\n\nChannel 1: worries.\n\nChannel 0: soon, Mohammed, and please be\n\nChannel 1: Yep.\n\nChannel 0: safe. Okay?\n\nChannel 1: Yeah. You'll be pleased. Take care\n\nChannel 0: Alright.\n\nChannel 1: of the\n\nChannel 0: Thank\n\nChannel 1: bye\n\nChannel 0: you.\n\nChannel 1: bye.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.008822176605463028}],"sentiment":"neutral","sentiment_score":0.008822176605463028,"channel":1,"num_words":1,"start":3.1999998,"end":3.6999998},{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.08727653324604034},{"text":"Good 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make make sure if you get any next time look like any the the deal you first call the person, actually, and then you put the number without anything.","start":337.68002,"end":347.30002,"sentiment":"neutral","sentiment_score":-0.1652927281955878},{"text":"Because I'm still have a loss.","start":348.285,"end":349.565,"sentiment":"negative","sentiment_score":-0.5304477016131083},{"text":"He used my $600 for the Afterpay and my credit card, and they have used many things, like","start":349.565,"end":355.405,"sentiment":"negative","sentiment_score":-0.44788701335589093}],"sentiment":"neutral","sentiment_score":-0.3000635980731911,"channel":1,"num_words":54,"start":337.68002,"end":355.405},{"sentences":[{"text":"Mhmm.","start":356.805,"end":356.88498,"sentiment":"negative","sentiment_score":-0.3780128955841065},{"text":"Let me see what I can do in reference with what have you said.","start":356.88498,"end":360.085,"sentiment":"neutral","sentiment_score":-0.2656837393130575},{"text":"I will 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The representative explains that someone hacked his phone and used his personal information to port his number to a different carrier, and that they will investigate and get back to him. The customer also mentions that he had a similar issue with his passports and that he had a similar problem with his credit card."},"intents":{"segments":[{"text":"Last twenty twenty first of May, someone hacked my mobile and put my number to go to the different carrier, maybe with your people.","start_word":162,"end_word":185,"intents":[{"intent":"Report hacking","confidence_score":0.00970157}]},{"text":"If we receive a order activation order, we will be getting these details, and then we will not think that, oh, this customer is hacking someone, something like that.","start_word":376,"end_word":404,"intents":[{"intent":"Inform about hacking","confidence_score":0.012739474}]},{"text":"I do have one more question. Are you receiving an email from us about No. this No. activation? No. No. No. No. No. Because he already I did not receive an email because he already all email, he changed my password and banking password, everything that time. He he Okay.","start_word":551,"end_word":600,"intents":[{"intent":"Resolve email issue","confidence_score":0.08475971}]},{"text":"So, Mohammed, we'll family. have this indoors, and then I will ask our tech team to do some investigation about this, and then we'll Yes, get please. back to you. Okay?","start_word":640,"end_word":670,"intents":[{"intent":"Investigate security issue","confidence_score":0.005214039}]},{"text":"people without any any email, any any phone call me and port my numb both numbers porting, and and that day is four days worse on my life. There We cannot is an email.","start_word":682,"end_word":715,"intents":[{"intent":"Explain purpose of call","confidence_score":0.00082429824},{"intent":"Explain purpose of call","confidence_score":0.00091847114}]},{"text":"Sadly to say, but this activation provided a complete details, full name, email address, address, phone number, date of birth, and identification. Yeah.","start_word":722,"end_word":744,"intents":[{"intent":"Request information","confidence_score":0.0067307944}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.10925697535276412},{"text":"You're good, Good afternoon.","start_word":5,"end_word":8,"sentiment":"positive","sentiment_score":0.3481678366661072},{"text":"sir. This is Melissa from Airtel. Am I speaking to Mohammed Ikbal? Am I speaking? Hi. How are you today?","start_word":9,"end_word":28,"sentiment":"neutral","sentiment_score":0.07602151483297348},{"text":"That's great to hear. I'm fine. Thank you for answering my phone call.","start_word":29,"end_word":41,"sentiment":"positive","sentiment_score":0.48970890045166016},{"text":"Mister Mohammed, this is in reference to your June invoice for your mobile plan services. Have you received our email in reference with this? You do have a outstanding balance of $16.50, and it was due June 11. I don't have Then any service with you because someone hacked my mobile is a lot I think May 21, and report by number.","start_word":42,"end_word":103,"sentiment":"neutral","sentiment_score":-0.1349424570798874},{"text":"It's a big issue at the moment on with the police, cyber security, anything I'm with the last five year with the.","start_word":104,"end_word":125,"sentiment":"negative","sentiment_score":-0.4160920679569245},{"text":"You never sign up for Yeah. any No. mobile plan? No. No. Yeah. Are you What happened? sure? Because we do have your details here, including your date of birth, identification. Yeah. Yeah. Yeah. What happened? Last twenty twenty first of May, someone hacked my mobile and put my number to go to the different carrier, maybe with your people.","start_word":126,"end_word":185,"sentiment":"neutral","sentiment_score":-0.16554713249206543},{"text":"And you people are the I I did not use the rude word. People you did not call me before the porting.","start_word":186,"end_word":207,"sentiment":"negative","sentiment_score":-0.43201595544815063},{"text":"I'm going to the I'm still on the working with the police and cybercrime. 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I changed my driver's house, passport cancellation.","start_word":278,"end_word":308,"sentiment":"neutral","sentiment_score":-0.27450475096702576},{"text":"It's still not going on the working.","start_word":309,"end_word":315,"sentiment":"negative","sentiment_score":-0.3914203941822052},{"text":"You people today's call for the $16, but you did not call me. Can you wanna report this number?","start_word":316,"end_word":334,"sentiment":"neutral","sentiment_score":-0.2567019462585449},{"text":"Oh, we don't have any idea that your phone number has been hacked because we do have all the details.","start_word":335,"end_word":354,"sentiment":"negative","sentiment_score":-0.42913350462913513},{"text":"Because he installed my passport. Yeah. And we don't have any idea about that because Hello? we are a Internet services. If we receive a order activation order, we will be getting these details, and then we will not think that, oh, this customer is hacking someone, something like that. Because if you are aware, you're receiving, like, a notification from us. You should be calling us and Because informing us, hey, Airtel.","start_word":355,"end_word":427,"sentiment":"neutral","sentiment_score":-0.15586375598221608},{"text":"My phone number has been hacked. This is not me. Something like that.","start_word":428,"end_word":440,"sentiment":"negative","sentiment_score":-0.6164677143096924},{"text":"yeah. Because But we sent I did you a not details. yeah. I understand. But I did not see any anything, a message. It's No. 20 We sent first. you an email. No. No. That's May 22. After four or 05:00, I my phone on SOS. I think maybe some issue with the missing, but one to one to And you're hour. saying 05/21/2026? I I think it's twenty twenty second or faster. It look like this. These two days. Date. And they and even after after two days, my other number who use my wife is also ported. Mhmm.","start_word":441,"end_word":540,"sentiment":"neutral","sentiment_score":-0.1501486897468567},{"text":"I'm so sorry to hear about what happened.","start_word":541,"end_word":548,"sentiment":"negative","sentiment_score":-0.34274157881736755},{"text":"But Yeah. I do have one more question. Are you receiving an email from us about No. this No. activation?","start_word":549,"end_word":568,"sentiment":"neutral","sentiment_score":-0.14684994518756866},{"text":"No. No. No. No. No. Because he already I did not receive an email because he already all email, he changed my password and banking password, everything that time.","start_word":569,"end_word":597,"sentiment":"negative","sentiment_score":-0.4275537431240082},{"text":"He he Okay. the guy is in the Victoria.","start_word":598,"end_word":606,"sentiment":"neutral","sentiment_score":-0.14785680174827576},{"text":"The police still is working on because when I go see my email, there's a, you know, when was killed, there's a living device.","start_word":607,"end_word":630,"sentiment":"negative","sentiment_score":-0.3698005676269531},{"text":"He's showing in the Victoria with Melbourne Mhmm. Alright. So, Mohammed, we'll family. have this indoors, and then I will ask our tech team to do some investigation about this, and then we'll Yes, get please. back to you. Okay? Yeah. And then I how will can ask possibly them.","start_word":631,"end_word":680,"sentiment":"neutral","sentiment_score":-0.0741812065243721},{"text":"people without any any email, any any phone call me and port my numb both numbers porting, and and that day is four days worse on my life. There We cannot is an email.","start_word":681,"end_word":714,"sentiment":"negative","sentiment_score":-0.6923733949661255},{"text":"sleep. We got you you know what? Sadly to say, but this activation provided a complete details, full name, email address, address, phone number, date of birth, and identification. Yeah. And we don't Because have because, any this yeah, is because a I apply the twenty first, I think, twenty twenty May on the on the new job. I upload my Medicare, my passport, some form, her ID check. Yeah. Oh, that's so That way. for service activation. Yes. Oh, that's sweet. And and and and they called my both number. Mhmm. One How other come, number is yeah, how come yeah. you have not deactivate this number, the 6755? Because this is the one has an active mobile No. No. No. services. What happened when when he ported with you people in four, five days, I did not use any mobile. Nothing. So I call back. I still we drive with MASM last five years and before Optus. So so they bring back this number back to me. I'm with with the MASM. They Oh, so he take they it retrieve it so they just retrieve your number. yeah. That is number after four, Oh. five days. Oh, I And see. make I and got and it. make make make sure if you get any next time look like any the the deal you first call the person, actually, and then you put the number without anything.","start_word":715,"end_word":952,"sentiment":"neutral","sentiment_score":-0.10351292043924332},{"text":"Because I'm still have a loss. He used my $600 for the Afterpay and my credit card, and they have used many things, like Mhmm.","start_word":953,"end_word":977,"sentiment":"negative","sentiment_score":-0.4653661549091339},{"text":"Let me see what I can do in reference with what have you said. I will reach out to our tech team. And then if we need any evidence that this was applied via scam, we will reach out to you. Okay? Yeah. So Sure. we can Sure. No. just No. help No. you out. Yes. Sure. Anytime. Sure. Sure. Yeah. Talk No to you worries. soon, Mohammed, and please be Yep. safe. Okay?","start_word":978,"end_word":1051,"sentiment":"neutral","sentiment_score":-0.12224232103373552},{"text":"Yeah. You'll be pleased. Take care Alright. of the Thank bye you.","start_word":1052,"end_word":1063,"sentiment":"positive","sentiment_score":0.4911481440067291},{"text":"bye. Bye bye. Bye.","start_word":1064,"end_word":1067,"sentiment":"neutral","sentiment_score":0.18956397473812103}],"average":{"sentiment":"neutral","sentiment_score":-0.1783441675566592}}}}