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Peter. It's Tim here from. How are you going, mate? Yeah. I'm just following up.\n\nWe we I know you canceled on the email catch up. We did have that scheduled in for next week. I just wanted to confirm before I obviously sent through the cancellation, and I just wanted to chat about, obviously, your email and where you guys are at at the moment. It's for double check. You're we had a alright.\n\nTwo moments, mate. Bear with me. Is that better, mate? Yeah, mate. Before we had a a demo call, the app.\n\nYeah. In terms of our catch up call for next week, I mean, what what kind of a priority for you at the moment? Obviously, did you wanna push that one back? Or Yeah. That that that's totally fine.\n\nYeah. Yeah. You're you're totally fine, mate. In terms of, obviously, when this will become a priority for you, would it be safe to say to push it back in, let's say, a month? A month.\n\nLook. I'll put that one in the calendar, and I wish you the best of luck with the with the vehicle, mate. Yeah. Keep in touch. Alright?\n\nAppreciate it. Enjoy, mate.","paragraphs":[{"sentences":[{"text":"Hey, Peter.","start":4.56,"end":5.2,"sentiment":"neutral","sentiment_score":0.22273696213960648},{"text":"It's Tim here from.","start":5.2,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.25292516499757767},{"text":"How are you going, mate?","start":7.2,"end":8.26,"sentiment":"positive","sentiment_score":0.4756688952445984},{"text":"Yeah.","start":11.36,"end":11.679999,"sentiment":"neutral","sentiment_score":0.09263952821493147},{"text":"I'm just following up.","start":11.679999,"end":12.559999,"sentiment":"neutral","sentiment_score":0.047143230214715004}],"sentiment":"neutral","sentiment_score":0.2572957193478942,"num_words":16,"start":4.56,"end":12.559999},{"sentences":[{"text":"We we I know you canceled on the email catch up.","start":12.559999,"end":16.835001,"sentiment":"neutral","sentiment_score":-0.12653591890226712},{"text":"We did have that scheduled in for next 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In meantime, I'm hiring vans and fucking all that process.","paragraphs":[{"sentences":[{"text":"What's this for, sir?","start":27.895,"end":29.115,"sentiment":"neutral","sentiment_score":-0.02054819216573378},{"text":"Are you taking out the account of you?","start":34.629997,"end":36.41,"sentiment":"neutral","sentiment_score":-0.08287344314157963},{"text":"Yeah.","start":52.565,"end":52.805,"sentiment":"neutral","sentiment_score":0.00970888789743185},{"text":"What's this for?","start":52.805,"end":53.704998,"sentiment":"neutral","sentiment_score":-0.007402257062494755},{"text":"Oh, yeah.","start":58.239998,"end":58.559998,"sentiment":"neutral","sentiment_score":-0.009212217759341002}],"sentiment":"neutral","sentiment_score":-0.04311681292246147,"num_words":18,"start":27.895,"end":58.559998},{"sentences":[{"text":"Yeah.","start":58.559998,"end":58.719997,"sentiment":"neutral","sentiment_score":-0.0015349313616752625},{"text":"Yeah.","start":58.719997,"end":58.96,"sentiment":"neutral","sentiment_score":0.0023674042895436287},{"text":"Yeah.","start":58.96,"end":59.039997,"sentiment":"neutral","sentiment_score":0.0025959378108382225},{"text":"Yeah.","start":59.039997,"end":59.28,"sentiment":"neutral","sentiment_score":0.0025673145428299904},{"text":"Yeah, mate.","start":59.28,"end":59.94,"sentiment":"neutral","sentiment_score":-0.015801213216036558}],"sentiment":"neutral","sentiment_score":-0.004267783525089423,"num_words":6,"start":58.559998,"end":59.94},{"sentences":[{"text":"I'm while I'm doing anything, mate, I'm I'm down a bit.","start":61.36,"end":64.56,"sentiment":"neutral","sentiment_score":-0.30346271666613495},{"text":"I'm firing bins.","start":64.56,"end":65.68,"sentiment":"negative","sentiment_score":-0.3663477599620819},{"text":"I'm just I've got a lot going on at the moment, mate.","start":65.68,"end":68.159996,"sentiment":"negative","sentiment_score":-0.3778796096642812},{"text":"I'm fighting LDB.","start":68.159996,"end":69.299995,"sentiment":"negative","sentiment_score":-0.38510491450627643},{"text":"I'm trying to buy new vans, and I just I've got too much finance going everywhere at the moment.","start":69.36,"end":75.005,"sentiment":"negative","sentiment_score":-0.4226138921160447}],"sentiment":"negative","sentiment_score":-0.3782638994355996,"num_words":48,"start":61.36,"end":75.005},{"sentences":[{"text":"Yeah.","start":85.49,"end":85.89,"sentiment":"neutral","sentiment_score":-0.016558194532990456},{"text":"Not at the moment.","start":85.89,"end":86.87,"sentiment":"neutral","sentiment_score":-0.1610991694033146},{"text":"Yeah.","start":87.73,"end":88.05,"sentiment":"neutral","sentiment_score":-0.09951069205999374},{"text":"You have to push it back a while.","start":88.05,"end":89.090004,"sentiment":"neutral","sentiment_score":-0.18476693704724312},{"text":"Yeah, mate.","start":89.090004,"end":89.49,"sentiment":"neutral","sentiment_score":-0.17645271867513657}],"sentiment":"neutral","sentiment_score":-0.1619691561209038,"num_words":16,"start":85.49,"end":89.49},{"sentences":[{"text":"I'm I've got too much stress going on at the moment.","start":89.49,"end":92.15,"sentiment":"negative","sentiment_score":-0.5566983168775385},{"text":"I've only just bought it.","start":93.090004,"end":94.29,"sentiment":"neutral","sentiment_score":-0.18375363945960999},{"text":"I I haven't I haven't long bought a LDV, and it's paid paid $40 for it, and it's totally totally gone.","start":94.29,"end":102.075,"sentiment":"negative","sentiment_score":-0.40868154026213144},{"text":"And it won't it's fucked, and I'm trying to find LTV to get a new one.","start":102.375,"end":106.615,"sentiment":"negative","sentiment_score":-0.4995283707976341},{"text":"In meantime, I'm hiring vans and fucking all that process.","start":106.615,"end":110.58,"sentiment":"neutral","sentiment_score":-0.3115487635135651}],"sentiment":"negative","sentiment_score":-0.42432862851354813,"num_words":63,"start":89.49,"end":110.58}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hey, Peter. It's Tim here from. How are you going, mate? Yeah. I'm just following up.\n\nWe we I know you canceled on the email catch up. We did have that scheduled in for next week. I just wanted to confirm before I obviously sent through the cancellation, and I just wanted to chat about, obviously, your email and where you guys are at at the moment.\n\nChannel 1: What's this for, sir?\n\nChannel 0: It's for double check. You're we had a\n\nChannel 1: Are you taking out the account of you?\n\nChannel 0: alright. Two moments, mate. Bear with me. Is that better, mate?\n\nChannel 1: Yeah. What's this for?\n\nChannel 0: Yeah, mate. Before we had a a demo\n\nChannel 1: Oh, yeah. Yeah.\n\nChannel 0: call,\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: the\n\nChannel 1: Yeah,\n\nChannel 0: app.\n\nChannel 1: mate. I'm while I'm doing anything, mate, I'm I'm down a bit. I'm firing bins. I'm just I've got a lot going on at the moment, mate. I'm fighting LDB.\n\nI'm trying to buy new vans, and I just I've got too much finance going everywhere at the moment.\n\nChannel 0: Yeah. In terms of our catch up call for next week, I mean, what what kind of a priority for you at the moment? Obviously, did\n\nChannel 1: Yeah.\n\nChannel 0: you wanna\n\nChannel 1: Not\n\nChannel 0: push\n\nChannel 1: at the\n\nChannel 0: that\n\nChannel 1: moment.\n\nChannel 0: one back? Or\n\nChannel 1: Yeah. You have to push it back a while. Yeah, mate. I'm I've got too much stress going on at the moment.\n\nChannel 0: Yeah.\n\nChannel 1: I've\n\nChannel 0: That\n\nChannel 1: only\n\nChannel 0: that\n\nChannel 1: just\n\nChannel 0: that's\n\nChannel 1: bought\n\nChannel 0: totally\n\nChannel 1: it.\n\nChannel 0: fine.\n\nChannel 1: I I haven't I haven't long bought a LDV, and it's paid paid $40 for it, and it's totally totally gone. And it won't it's fucked, and I'm trying to find LTV to get a new one. In meantime, I'm hiring vans and fucking all that\n\nChannel 0: Yeah.\n\nChannel 1: process.\n\nChannel 0: Yeah. You're you're totally fine, mate. In terms of, obviously, when this will become a priority for you, would it be safe to say to push it back in, let's say, a month? A month. Look.\n\nI'll put that one in the calendar, and I wish you the best of luck with the with the vehicle, mate. Yeah. Keep in touch. Alright? Appreciate it.\n\nEnjoy, mate.","paragraphs":[{"sentences":[{"text":"Hey, Peter.","start":4.56,"end":5.2,"sentiment":"neutral","sentiment_score":0.22273696213960648},{"text":"It's Tim here from.","start":5.2,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.25292516499757767},{"text":"How are you going, mate?","start":7.2,"end":8.26,"sentiment":"positive","sentiment_score":0.4756688952445984},{"text":"Yeah.","start":11.36,"end":11.679999,"sentiment":"neutral","sentiment_score":0.09263952821493147},{"text":"I'm just following up.","start":11.679999,"end":12.559999,"sentiment":"neutral","sentiment_score":0.047143230214715004}],"sentiment":"neutral","sentiment_score":0.2572957193478942,"channel":0,"num_words":16,"start":4.56,"end":12.559999},{"sentences":[{"text":"We we I know you canceled on the email catch up.","start":12.559999,"end":16.835001,"sentiment":"neutral","sentiment_score":-0.12653591890226712},{"text":"We did have that scheduled in for next 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will become a priority for you, would it be safe to say to push it back in, let's say, a month?","start":116.9,"end":122.520004,"sentiment":"neutral","sentiment_score":0.02264981972122634},{"text":"A month.","start":126.245,"end":126.725,"sentiment":"neutral","sentiment_score":0.029668588191270828},{"text":"Look.","start":126.725,"end":127.045,"sentiment":"neutral","sentiment_score":0.21251752972602844}],"sentiment":"neutral","sentiment_score":0.06367783833088146,"channel":0,"num_words":36,"start":115.22,"end":127.045},{"sentences":[{"text":"I'll put that one in the calendar, and I wish you the best of luck with the with the vehicle, mate.","start":127.045,"end":132.025,"sentiment":"positive","sentiment_score":0.4678709350881122},{"text":"Yeah.","start":133.045,"end":133.545,"sentiment":"neutral","sentiment_score":0.1999041587114334},{"text":"Keep in touch.","start":133.685,"end":134.405,"sentiment":"neutral","sentiment_score":0.21472414334615073},{"text":"Alright?","start":134.405,"end":134.905,"sentiment":"neutral","sentiment_score":0.11417077481746674},{"text":"Appreciate it.","start":138.245,"end":138.805,"sentiment":"positive","sentiment_score":0.8482319116592407}],"sentiment":"positive","sentiment_score":0.4457143151334354,"channel":0,"num_words":28,"start":127.045,"end":138.805},{"sentences":[{"text":"Enjoy, mate.","start":138.805,"end":139.705,"sentiment":"positive","sentiment_score":0.35164717212319374}],"sentiment":"positive","sentiment_score":0.35164717212319374,"channel":0,"num_words":2,"start":138.805,"end":139.705}]},"summary":{"result":"success","short":"The customer, Tim, is following up on a cancelled email and confirms with the agent, Peter, that they have a double-check scheduled for next week. Peter asks about the purpose of the call and the customer explains that they are stressing over finance and need to buy new vans. The customer asks if it is safe to push back the call back in a month and Peter advises them to keep in touch."},"intents":{"segments":[{"text":"It's for double check.","start_word":71,"end_word":74,"intents":[{"intent":"Check email status","confidence_score":0.03124736}]},{"text":"In terms of our catch up call for next week, I mean, what what kind of a priority for you at the moment?","start_word":171,"end_word":193,"intents":[{"intent":"Update priority","confidence_score":0.0014737996}]}]},"sentiments":{"segments":[{"text":"Hey, Peter. It's Tim here from.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.2386764734983444},{"text":"How are you going, mate?","start_word":6,"end_word":10,"sentiment":"positive","sentiment_score":0.4620705246925354},{"text":"Yeah. I'm just following up. We we I know you canceled on the email catch up. We did have that scheduled in for next week. I just wanted to confirm before I obviously sent through the cancellation, and I just wanted to chat about, obviously, your email and where you guys are at at the moment. What's this for, sir? It's for double check. You're we had a Are you taking out the account of you? alright. Two moments, mate. Bear with me. Is that better, mate? Yeah. What's this for? Yeah, mate. Before we had a a demo Oh, yeah. Yeah. call, Yeah. Yeah. Yeah. the Yeah, app. mate. I'm while I'm doing anything, mate, I'm I'm down a bit.","start_word":11,"end_word":131,"sentiment":"neutral","sentiment_score":-0.038228049874305725},{"text":"I'm firing bins. I'm just I've got a lot going on at the moment, mate. I'm fighting LDB. I'm trying to buy new vans, and I just I've got too much finance going everywhere at the moment.","start_word":132,"end_word":168,"sentiment":"negative","sentiment_score":-0.386062890291214},{"text":"Yeah. In terms of our catch up call for next week, I mean, what what kind of a priority for you at the moment? Obviously, did Yeah. you wanna Not push at the that moment. one back? Or Yeah. You have to push it back a while. Yeah, mate.","start_word":169,"end_word":217,"sentiment":"neutral","sentiment_score":-0.07607221177646092},{"text":"I'm I've got too much stress going on at the moment.","start_word":218,"end_word":228,"sentiment":"negative","sentiment_score":-0.5369356870651245},{"text":"Yeah. I've That only that just that's bought totally it. fine.","start_word":229,"end_word":239,"sentiment":"neutral","sentiment_score":-0.16034913063049316},{"text":"I I haven't I haven't long bought a LDV, and it's paid paid $40 for it, and it's totally totally gone. And it won't it's fucked, and I'm trying to find LTV to get a new one.","start_word":240,"end_word":276,"sentiment":"negative","sentiment_score":-0.4547090232372284},{"text":"In meantime, I'm hiring vans and fucking all that Yeah. process. Yeah. You're you're totally fine, mate. In terms of, obviously, when this will become a priority for you, would it be safe to say to push it back in, let's say, a month? A month. Look.","start_word":277,"end_word":323,"sentiment":"neutral","sentiment_score":-0.021783048287034035},{"text":"I'll put that one in the calendar, and I wish you the best of luck with the with the vehicle, mate.","start_word":324,"end_word":344,"sentiment":"positive","sentiment_score":0.4443851709365845},{"text":"Yeah. Keep in touch. Alright?","start_word":345,"end_word":349,"sentiment":"neutral","sentiment_score":0.1925678253173828},{"text":"Appreciate it. Enjoy, mate.","start_word":350,"end_word":353,"sentiment":"positive","sentiment_score":0.8241539001464844}],"average":{"sentiment":"neutral","sentiment_score":-0.0889898430999866}}}}