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It's claim number C548851. Yeah. Absolutely. '5 January 8244 Heckea Avenue, Bell Road, New South Wales 2085. Was wanting to confirm with respect to Paul, just payment dates, like, in terms of when we can expect to get paid, whether the financial statement that came through oh, sorry. Doctor's statement that came through, sorry, was adequate to continue his claim going on or whether there was anything further required. Yep. Yep. Yep. Yes. Yeah. Correct. So the next review is the next review is the second, and at the bottom of the letter, it indicates that, like, the last sentence of the letter states that we will review following that appointment. So, basically, it gives us two weeks or whatever. September 2, whatever date that might be. Yep. Okay. No. Yeah. And and that no. That's perfect. Could can I confirm when was the last payment made? Because I just I'm trying to jump in and have a look. I've just been getting emails from him, and I was like, screw it. I'm just gonna jump on the phone. Easiest thing to do. So okay. So we paid June. We paid cool. So we paid July. Yep. And then July paid from the twentieth to the nineteenth, and now we're paying from the July 20 to the August 19, which makes sense. Payment goes in today anyway. Yeah. Cool. So I don't know what his shit and bricks are. Fantastic. I didn't I didn't think he I didn't think either of us were were too far behind the ball. I just wanted to make sure that we were all good. Cool. I will touch base with him and let him know. Curiously, on my side on my side of the portal, is there any way for me to be able to see, like, payment history, as in, like, claim payment history? Yep. Yep. Okay. That's fine. Sweet. Too easy. I will let him know that there'll be a payment schedule coming out and something processed today. Landon next couple days. Yeah. No. That's perfect. Thank you so much, my darling. I don't doubt it. Thanks. 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Jamie. Larissa from Oakview Financial. How are you going? Yeah. Good.\n\nThank you, darling. I'm just calling with regards to Paul Karen's claim that is sorry. I just jumped off it like an idiot. It's claim number C548851. Yeah.\n\nAbsolutely. '5 January 8244 Heckea Avenue, Bell Road, New South Wales 2085. Was wanting to confirm with respect to Paul, just payment dates, like, in terms of when we can expect to get paid, whether the financial statement that came through oh, sorry. Doctor's statement that came through, sorry, was adequate to continue his claim going on or whether there was anything further required. Yep.\n\nYep. Yep. Yes. Yeah. Correct.\n\nSo the next review is the next review is the second, and at the bottom of the letter, it indicates that, like, the last sentence of the letter states that we will review following that appointment. So, basically, it gives us two weeks or whatever. September 2, whatever date that might be. Yep. Okay.\n\nNo. Yeah. And and that no. That's perfect. Could can I confirm when was the last payment made?\n\nBecause I just I'm trying to jump in and have a look. I've just been getting emails from him, and I was like, screw it. I'm just gonna jump on the phone. Easiest thing to do. So okay.\n\nSo we paid June. We paid cool. So we paid July. Yep. And then July paid from the twentieth to the nineteenth, and now we're paying from the July 20 to the August 19, which makes sense.\n\nPayment goes in today anyway. Yeah. Cool. So I don't know what his shit and bricks are. Fantastic.\n\nI didn't I didn't think he I didn't think either of us were were too far behind the ball. I just wanted to make sure that we were all good. Cool. I will touch base with him and let him know. Curiously, on my side on my side of the portal, is there any way for me to be able to see, like, payment history, as in, like, claim payment history?\n\nYep. Yep. Okay. That's fine. Sweet.\n\nToo easy. I will let him know that there'll be a payment schedule coming out and something processed today. Landon next couple days. Yeah. No.\n\nThat's perfect. Thank you so much, my darling. I don't doubt it. Thanks. Bye, Jamie.","paragraphs":[{"sentences":[{"text":"Hi, Jamie.","start":96.795,"end":97.515,"sentiment":"neutral","sentiment_score":0.12765714526176453},{"text":"Larissa from Oakview Financial.","start":97.515,"end":99.354996,"sentiment":"neutral","sentiment_score":0.14447180181741714},{"text":"How are you going?","start":99.354996,"end":100.174995,"sentiment":"neutral","sentiment_score":0.18681222572922707},{"text":"Yeah.","start":102.715,"end":103.034996,"sentiment":"neutral","sentiment_score":0.16010218858718872},{"text":"Good.","start":103.034996,"end":103.354996,"sentiment":"neutral","sentiment_score":0.2824298143386841}],"sentiment":"neutral","sentiment_score":0.1685818669696649,"num_words":12,"start":96.795,"end":103.354996},{"sentences":[{"text":"Thank you, darling.","start":103.354996,"end":104.255,"sentiment":"positive","sentiment_score":0.4187314609686534},{"text":"I'm just calling with regards to Paul Karen's claim that is 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the next review is the next review is the second, and at the bottom of the letter, it indicates that, like, the last sentence of the letter states that we will review following that appointment.","start":208.00499,"end":218.745,"sentiment":"neutral","sentiment_score":0.034515512796739735},{"text":"So, basically, it gives us two weeks or whatever.","start":220.29,"end":222.79,"sentiment":"neutral","sentiment_score":0.027738587516877387},{"text":"September 2, whatever date that might 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Please note this call will be recorded for quality, training, and assurance purposes. If you are calling as a superannuation fund member or on behalf of a member, MetLife may allow the superannuation fund to listen to a recording of this call. If you do not agree to the superannuation fund listening to a recording of this call, please advise us at the start of the call. This privacy policy applies to personal information collected by MetLife. We are bound by the Australian privacy principles contained in the privacy act 1988, which governs the way we use, keep secure, and disclose personal information. MetLife recognized the importance of protecting the privacy of personally identifiable information collected about our customers. We will not pass on the personal information you have given MetLife to anyone without first asking your permission unless we are required or permitted to do so by law. At MetLife, we are committed to protecting your privacy. If you would like more information about MetLife's privacy policy, please visit our website www.netlife.com.au. Our locally based team is here to help. We're committed to providing a safe and respectful environment for everyone and ask that all callers treat our team with respect. Calls may be ended if this standard is not maintained. Welcome to MetLife claims. You're speaking with Jamie. I'm good. Thank you. How are you? Awesome. Thank you. Or is it just just protocol or, you know, checks that we do? Are you able to confirm Paul's date of birth and address for me? Thanks. Perfect. Thank you so much for that. How can I help you? Okay. No worries. I can see the attachment. I haven't yet got to it to Paul's claim yet, but I can see the medical attachment. So from doctor Bull regarding that he still needs to he's still certified off work at the moment. You've got to do a second week at the stage, and we're focusing on managing the pain and observing your strength goals. So he's a follow he's not given a date when he'll be reviewed, but I can see he's gonna see a follow-up next month on the second with doctors, is she? I don't know if I have the next week. Okay. Yeah. No worries. So that's this is sufficient for me to raise Paul's next benefit, which is the twentieth to the nineteenth of the month, because then we will be looking in between that time, and he's got a review on the second. So I'll just be raising one benefit just for now. However, if the post is review on the September 2, just seeing what the outcome is, So I'm I'm fearful. I don't wanna if he gets medical clearance and, you know, returns work within that period, which is highly unlikely, but just to be play it safe, I'll raise one benefit, and I can get that organized I can get that organized today, actually. I'll I'll do my system and get that authorized by one of my seniors so it can be paid today and hopefully in Paul's account by the latest Friday. We're at Wednesday now out. Yes. I'm just I'm just trying to figure it. Yeah. The last payment we paid was July. Yep. July. And now we're in school. Yes. Yeah. That's correct. I think it's just one of those things. Yeah. Yes. No worries. Yeah. Not necessarily. I suppose it's just the payment schedules that I sent send out and cc you in. So I sent one to Paul and sent one to your office as well. That's probably the only way to track the payments in terms of what payments I've already processed. Yeah. Yeah. No worries. I'll get the payment processed today, but the payment schedule might not come out till tomorrow. But either way, it's gonna be paid today. Yeah. No worries. Thanks for your call, Larissa. And we'll no doubt we'll talk soon. K? Next month. Thanks. 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and thank you for calling MetLife. Please note this call will be recorded for quality, training, and assurance purposes. If you are calling as a superannuation fund member or on behalf of a member, MetLife may allow the superannuation fund to listen to a recording of this call. If you do not agree to the superannuation fund listening to a recording of this call, please advise us at the start of the call. This privacy policy applies to personal information collected by MetLife.\n\nWe are bound by the Australian privacy principles contained in the privacy act 1988, which governs the way we use, keep secure, and disclose personal information. MetLife recognized the importance of protecting the privacy of personally identifiable information collected about our customers. We will not pass on the personal information you have given MetLife to anyone without first asking your permission unless we are required or permitted to do so by law. At MetLife, we are committed to protecting your privacy. If you would like more information about MetLife's privacy policy, please visit our website www.netlife.com.au.\n\nOur locally based team is here to help. We're committed to providing a safe and respectful environment for everyone and ask that all callers treat our team with respect. Calls may be ended if this standard is not maintained. Welcome to MetLife claims. You're speaking with Jamie.\n\nI'm good. Thank you. How are you? Awesome. Thank you.\n\nOr is it just just protocol or, you know, checks that we do? Are you able to confirm Paul's date of birth and address for me? Thanks. Perfect. Thank you so much for that.\n\nHow can I help you? Okay. No worries. I can see the attachment. I haven't yet got to it to Paul's claim yet, but I can see the medical attachment.\n\nSo from doctor Bull regarding that he still needs to he's still certified off work at the moment. You've got to do a second week at the stage, and we're focusing on managing the pain and observing your strength goals. So he's a follow he's not given a date when he'll be reviewed, but I can see he's gonna see a follow-up next month on the second with doctors, is she? I don't know if I have the next week. Okay.\n\nYeah. No worries. So that's this is sufficient for me to raise Paul's next benefit, which is the twentieth to the nineteenth of the month, because then we will be looking in between that time, and he's got a review on the second. So I'll just be raising one benefit just for now. However, if the post is review on the September 2, just seeing what the outcome is, So I'm I'm fearful.\n\nI don't wanna if he gets medical clearance and, you know, returns work within that period, which is highly unlikely, but just to be play it safe, I'll raise one benefit, and I can get that organized I can get that organized today, actually. I'll I'll do my system and get that authorized by one of my seniors so it can be paid today and hopefully in Paul's account by the latest Friday. We're at Wednesday now out. Yes. I'm just I'm just trying to figure it.\n\nYeah. The last payment we paid was July. Yep. July. And now we're in school.\n\nYes. Yeah. That's correct. I think it's just one of those things. Yeah.\n\nYes. No worries. Yeah. Not necessarily. I suppose it's just the payment schedules that I sent send out and cc you in.\n\nSo I sent one to Paul and sent one to your office as well. That's probably the only way to track the payments in terms of what payments I've already processed. Yeah. Yeah. No worries.\n\nI'll get the payment processed today, but the payment schedule might not come out till tomorrow. But either way, it's gonna be paid today. Yeah. No worries. Thanks for your call, Larissa.\n\nAnd we'll no doubt we'll talk soon. K? Next month. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello, and thank you for calling MetLife.","start":0.79999995,"end":2.82,"sentiment":"positive","sentiment_score":0.3346352406910488},{"text":"Please note this call will be recorded for quality, training, and assurance purposes.","start":3.28,"end":7.7,"sentiment":"neutral","sentiment_score":-0.0037619881331920624},{"text":"If you are calling as a superannuation fund member or on behalf of a member, MetLife may allow the superannuation fund to listen to a recording of this call.","start":8.32,"end":16.585,"sentiment":"neutral","sentiment_score":-0.01509167746929773},{"text":"If you do not agree to the superannuation fund listening to a recording of this call, please advise us at the start of the call.","start":16.805,"end":23.145,"sentiment":"neutral","sentiment_score":-0.09302117049694061},{"text":"This privacy policy applies to personal information collected by 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week.","start":206.735,"end":208.275,"sentiment":"neutral","sentiment_score":-0.025643064123060968},{"text":"Okay.","start":224.82,"end":225.3,"sentiment":"neutral","sentiment_score":0.04562973976135254}],"sentiment":"neutral","sentiment_score":0.023048895836612324,"num_words":81,"start":180.695,"end":225.3},{"sentences":[{"text":"Yeah.","start":225.3,"end":225.7,"sentiment":"neutral","sentiment_score":0.06319655478000641},{"text":"No worries.","start":225.7,"end":226.44,"sentiment":"neutral","sentiment_score":0.11192616820335388},{"text":"So that's this is sufficient for me to raise Paul's next benefit, which is the twentieth to the nineteenth of the month, because then we will be looking in between that time, and he's got a review on the second.","start":226.5,"end":239.74501,"sentiment":"neutral","sentiment_score":0.19109996650367975},{"text":"So I'll just be raising one benefit just for now.","start":239.74501,"end":242.30501,"sentiment":"neutral","sentiment_score":0.15547147244215012},{"text":"However, if the post is review on the September 2, just seeing what the outcome is, So I'm I'm fearful.","start":242.30501,"end":249.04,"sentiment":"neutral","sentiment_score":-0.18683774694800376}],"sentiment":"neutral","sentiment_score":0.07875352516157987,"num_words":73,"start":225.3,"end":249.04},{"sentences":[{"text":"I don't wanna if he gets medical clearance and, you know, returns work within that period, which is highly unlikely, but just to be play it safe, I'll raise one benefit, and I can get that organized I can get that organized today, actually.","start":249.04,"end":262.25998,"sentiment":"neutral","sentiment_score":-0.11456199278208343},{"text":"I'll I'll do my system and get that authorized by one of my seniors so it can be paid today and hopefully in Paul's account by the latest Friday.","start":262.985,"end":272.76498,"sentiment":"neutral","sentiment_score":0.22040278901313914},{"text":"We're at Wednesday now out.","start":272.82498,"end":274.365,"sentiment":"neutral","sentiment_score":-0.03543666079640388},{"text":"Yes.","start":274.425,"end":274.83,"sentiment":"neutral","sentiment_score":-0.11190055310726166},{"text":"I'm just I'm just trying to figure it.","start":276.27,"end":278.12,"sentiment":"neutral","sentiment_score":-0.3273565284907818}],"sentiment":"neutral","sentiment_score":-0.017896355012024957,"num_words":87,"start":249.04,"end":278.12},{"sentences":[{"text":"Yeah.","start":278.12,"end":278.62,"sentiment":"neutral","sentiment_score":-0.13712911307811737},{"text":"The last payment we paid was July.","start":293.745,"end":295.845,"sentiment":"neutral","sentiment_score":-0.001270280751798834},{"text":"Yep.","start":299.025,"end":299.525,"sentiment":"neutral","sentiment_score":0.04355572909116745},{"text":"July.","start":299.98502,"end":300.465,"sentiment":"neutral","sentiment_score":0.08463643491268158},{"text":"And now we're in school.","start":300.465,"end":301.845,"sentiment":"neutral","sentiment_score":0.04235017895698547}],"sentiment":"neutral","sentiment_score":0.012928132029871146,"num_words":15,"start":278.12,"end":301.845},{"sentences":[{"text":"Yes.","start":312.27002,"end":312.77002,"sentiment":"neutral","sentiment_score":0.051937662065029144},{"text":"Yeah.","start":314.43,"end":314.91,"sentiment":"neutral","sentiment_score":0.0878523588180542},{"text":"That's correct.","start":314.91,"end":315.81,"sentiment":"neutral","sentiment_score":0.13840138912200928},{"text":"I think it's just one of those things.","start":322.745,"end":324.665,"sentiment":"neutral","sentiment_score":0.13306112308055162},{"text":"Yeah.","start":324.665,"end":325.165,"sentiment":"neutral","sentiment_score":0.11431040614843369}],"sentiment":"neutral","sentiment_score":0.12272247614768836,"num_words":13,"start":312.27002,"end":325.165},{"sentences":[{"text":"Yes.","start":339.11002,"end":339.51,"sentiment":"neutral","sentiment_score":0.05502521991729736},{"text":"No worries.","start":339.51,"end":340.25,"sentiment":"neutral","sentiment_score":-0.0009898282587528229},{"text":"Yeah.","start":340.71,"end":341.21,"sentiment":"neutral","sentiment_score":0.007289030589163303},{"text":"Not necessarily.","start":349.955,"end":350.775,"sentiment":"neutral","sentiment_score":-0.022175527177751064},{"text":"I suppose it's just the payment schedules that I sent send out and cc you in.","start":350.91498,"end":354.35498,"sentiment":"neutral","sentiment_score":0.008425001811701804}],"sentiment":"neutral","sentiment_score":0.006853798573667353,"num_words":22,"start":339.11002,"end":354.35498},{"sentences":[{"text":"So I sent one to Paul and sent one to your office as well.","start":354.35498,"end":357.75,"sentiment":"neutral","sentiment_score":0.031420327589980195},{"text":"That's probably the only way to track the payments in terms of what payments I've already processed.","start":357.75,"end":362.25,"sentiment":"neutral","sentiment_score":0.016801137367592138},{"text":"Yeah.","start":362.31,"end":362.81,"sentiment":"neutral","sentiment_score":0.05726609379053116},{"text":"Yeah.","start":377.355,"end":377.755,"sentiment":"neutral","sentiment_score":0.0425649955868721},{"text":"No worries.","start":377.755,"end":378.475,"sentiment":"neutral","sentiment_score":0.06213187053799629}],"sentiment":"neutral","sentiment_score":0.027131392913205283,"num_words":35,"start":354.35498,"end":378.475},{"sentences":[{"text":"I'll get the payment processed today, but the payment schedule might not come out till tomorrow.","start":378.475,"end":382.555,"sentiment":"neutral","sentiment_score":0.020071934908628464},{"text":"But either way, it's gonna be paid today.","start":382.555,"end":384.895,"sentiment":"neutral","sentiment_score":0.0307083697989583},{"text":"Yeah.","start":388.58,"end":389.08,"sentiment":"positive","sentiment_score":0.4042050242424011},{"text":"No worries.","start":389.69998,"end":390.34,"sentiment":"neutral","sentiment_score":0.26918838918209076},{"text":"Thanks for your call, Larissa.","start":390.34,"end":391.38,"sentiment":"positive","sentiment_score":0.4738306045532227}],"sentiment":"neutral","sentiment_score":0.12120477319695055,"num_words":32,"start":378.475,"end":391.38},{"sentences":[{"text":"And we'll no doubt we'll talk soon.","start":391.38,"end":393.0,"sentiment":"neutral","sentiment_score":0.29173581089292255},{"text":"K?","start":393.06,"end":393.56,"sentiment":"neutral","sentiment_score":0.0967084988951683},{"text":"Next month.","start":394.34,"end":395.16,"sentiment":"neutral","sentiment_score":0.0786336287856102},{"text":"Thanks.","start":397.69998,"end":398.19998,"sentiment":"positive","sentiment_score":0.808198094367981},{"text":"Bye.","start":398.5,"end":399.0,"sentiment":"positive","sentiment_score":0.4541202485561371}],"sentiment":"neutral","sentiment_score":0.29653706463674706,"num_words":12,"start":391.38,"end":399.0}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello, and thank you for calling MetLife. Please note this call will be recorded for quality, training, and assurance purposes. If you are calling as a superannuation fund member or on behalf of a member, MetLife may allow the superannuation fund to listen to a recording of this call. If you do not agree to the superannuation fund listening to a recording of this call, please advise us at the start of the call. This privacy policy applies to personal information collected by MetLife.\n\nWe are bound by the Australian privacy principles contained in the privacy act 1988, which governs the way we use, keep secure, and disclose personal information. MetLife recognized the importance of protecting the privacy of personally identifiable information collected about our customers. We will not pass on the personal information you have given MetLife to anyone without first asking your permission unless we are required or permitted to do so by law. At MetLife, we are committed to protecting your privacy. If you would like more information about MetLife's privacy policy, please visit our website www.netlife.com.au.\n\nOur locally based team is here to help. We're committed to providing a safe and respectful environment for everyone and ask that all callers treat our team with respect. Calls may be ended if this standard is not maintained. Welcome to MetLife claims. You're speaking with Jamie.\n\nChannel 0: Hi, Jamie. Larissa from Oakview Financial. How are you going?\n\nChannel 1: I'm good. Thank you. How are you?\n\nChannel 0: Yeah. Good. Thank you, darling. I'm just calling with regards to Paul Karen's claim that is sorry. I just jumped off it like an idiot.\n\nIt's claim number C548851.\n\nChannel 1: Awesome. Thank you. Or is it just just protocol or, you know, checks that we do? Are you\n\nChannel 0: Yeah.\n\nChannel 1: able to confirm Paul's date of birth and address for me? Thanks.\n\nChannel 0: Absolutely. '5 January 8244 Heckea Avenue, Bell Road, New South Wales 2085.\n\nChannel 1: Perfect. Thank you so much for that. How can I help you?\n\nChannel 0: Was wanting to confirm with respect to Paul, just payment dates, like, in terms of when we can expect to get paid, whether the financial statement that came through oh, sorry. Doctor's statement that came through, sorry, was adequate to continue his claim going on or whether there was anything further required.\n\nChannel 1: Okay. No worries. I can see the attachment. I haven't yet got to it to Paul's claim yet, but I can see the medical attachment. So from\n\nChannel 0: Yep.\n\nChannel 1: doctor Bull regarding that\n\nChannel 0: Yep.\n\nChannel 1: he still needs to he's still certified off work at the moment. You've\n\nChannel 0: Yep.\n\nChannel 1: got to do a second week at the stage, and we're focusing on managing the pain and observing your strength goals. So he's a follow he's not given a date when he'll be reviewed, but I can see he's gonna see a follow-up next month on the second with doctors, is she? I don't know if\n\nChannel 0: Yes.\n\nChannel 1: I have\n\nChannel 0: Yeah.\n\nChannel 1: the next\n\nChannel 0: Correct.\n\nChannel 1: week.\n\nChannel 0: So the next review is the next review is the second, and at the bottom of the letter, it indicates that, like, the last sentence of the letter states that we will review following that appointment. So, basically, it gives us two weeks or whatever. September 2, whatever date that might be.\n\nChannel 1: Okay. Yeah. No worries. So that's this is sufficient for me to raise Paul's next benefit, which is the twentieth to the nineteenth of the month, because then we will be looking in between that time, and he's got a review on the second. So I'll just be raising one benefit just for now.\n\nHowever, if the\n\nChannel 0: Yep.\n\nChannel 1: post is review on the September 2, just seeing what the outcome is, So I'm I'm fearful. I don't wanna if he gets medical clearance and, you know, returns work within that period, which is highly unlikely, but just to be play it safe, I'll raise one benefit, and I can get that organized I can get that organized today, actually. I'll I'll do my\n\nChannel 0: Okay.\n\nChannel 1: system and get that authorized by one of my seniors so it can be paid today and hopefully in Paul's account by the latest Friday. We're at Wednesday now out.\n\nChannel 0: No.\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: And\n\nChannel 1: just I'm\n\nChannel 0: and\n\nChannel 1: just\n\nChannel 0: that\n\nChannel 1: trying to figure it. Yeah.\n\nChannel 0: no. That's perfect. Could can I confirm when was the last payment made? Because I just I'm trying to jump in and have a look. I've just been getting emails from him, and I was like, screw it.\n\nI'm just gonna jump on the phone. Easiest thing to do.\n\nChannel 1: The last payment we paid was July.\n\nChannel 0: So okay. So we paid June. We paid\n\nChannel 1: Yep. July.\n\nChannel 0: cool.\n\nChannel 1: And\n\nChannel 0: So\n\nChannel 1: now we're\n\nChannel 0: we paid\n\nChannel 1: in school.\n\nChannel 0: July. Yep. And then July paid from the twentieth to the nineteenth, and now we're paying from the July 20 to the August 19, which makes\n\nChannel 1: Yes.\n\nChannel 0: sense. Payment goes in today anyway.\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: Yeah. Cool. So I don't know what his shit and bricks are. Fantastic.\n\nChannel 1: I think\n\nChannel 0: I didn't\n\nChannel 1: it's just\n\nChannel 0: I\n\nChannel 1: one\n\nChannel 0: didn't\n\nChannel 1: of those\n\nChannel 0: think\n\nChannel 1: things. Yeah.\n\nChannel 0: he I didn't think either of us were were too far behind the ball. I just wanted to make sure that we were all good. Cool. I will touch base with him and let him know.\n\nChannel 1: Yes. No\n\nChannel 0: Curiously,\n\nChannel 1: worries.\n\nChannel 0: on\n\nChannel 1: Yeah.\n\nChannel 0: my side on my side of the portal, is there any way for me to be able to see, like, payment history, as in, like, claim payment history?\n\nChannel 1: Not necessarily. I suppose it's just the payment schedules that I sent send out and cc you in. So I sent one to Paul and sent one to your office as well. That's probably the\n\nChannel 0: Yep.\n\nChannel 1: only way to track the payments in terms of what payments I've\n\nChannel 0: Yep.\n\nChannel 1: already processed. Yeah.\n\nChannel 0: Okay. That's fine. Sweet. Too easy. I will let him know that there'll be a payment schedule coming out and something processed today.\n\nLandon next\n\nChannel 1: Yeah. No worries. I'll get the payment processed\n\nChannel 0: couple\n\nChannel 1: today, but the payment schedule might not come\n\nChannel 0: days.\n\nChannel 1: out till tomorrow. But either way, it's gonna be\n\nChannel 0: Yeah.\n\nChannel 1: paid today.\n\nChannel 0: No. That's perfect. Thank you so much,\n\nChannel 1: Yeah.\n\nChannel 0: my darling.\n\nChannel 1: No worries. Thanks for your call, Larissa. And we'll no doubt we'll talk soon. K? Next\n\nChannel 0: I\n\nChannel 1: month.\n\nChannel 0: don't doubt it. Thanks.\n\nChannel 1: Thanks.\n\nChannel 0: Bye,\n\nChannel 1: Bye.\n\nChannel 0: Jamie.","paragraphs":[{"sentences":[{"text":"Hello, and thank you for calling MetLife.","start":0.79999995,"end":2.82,"sentiment":"positive","sentiment_score":0.3346352406910488},{"text":"Please note this call will be recorded for quality, training, and assurance purposes.","start":3.28,"end":7.7,"sentiment":"neutral","sentiment_score":-0.0037619881331920624},{"text":"If you are calling as a superannuation fund member or on behalf of a member, MetLife may allow the superannuation fund to listen to a recording of this call.","start":8.32,"end":16.585,"sentiment":"neutral","sentiment_score":-0.01509167746929773},{"text":"If you do not agree to the superannuation fund listening to a recording of this call, please advise us at the start of the call.","start":16.805,"end":23.145,"sentiment":"neutral","sentiment_score":-0.09302117049694061},{"text":"This privacy policy applies to personal information collected by MetLife.","start":23.365,"end":27.305,"sentiment":"neutral","sentiment_score":-0.04382027387619018}],"sentiment":"neutral","sentiment_score":-0.010807735817728653,"channel":1,"num_words":84,"start":0.79999995,"end":27.305},{"sentences":[{"text":"We are bound by the Australian privacy principles contained in the privacy act 1988, which governs the way we use, keep secure, and disclose personal information.","start":27.869999,"end":37.57,"sentiment":"neutral","sentiment_score":-0.004232878295274882},{"text":"MetLife recognized the importance of protecting the privacy of personally identifiable information collected about our customers.","start":38.51,"end":44.845,"sentiment":"neutral","sentiment_score":0.005418846849352121},{"text":"We will not pass on the personal information you have given MetLife to anyone without first asking your permission unless we are required or permitted to do so by law.","start":45.625,"end":54.364998,"sentiment":"neutral","sentiment_score":-0.11116952784359455},{"text":"At MetLife, we are committed to protecting your privacy.","start":54.905,"end":57.920002,"sentiment":"neutral","sentiment_score":0.06398745088113679},{"text":"If you would like more information about MetLife's privacy policy, please visit our website www.netlife.com.au.","start":58.06,"end":65.840004,"sentiment":"neutral","sentiment_score":0.005464109716316065}],"sentiment":"neutral","sentiment_score":-0.028131150184587266,"channel":1,"num_words":96,"start":27.869999,"end":65.840004},{"sentences":[{"text":"Our locally based team is here to help.","start":66.14,"end":68.115,"sentiment":"neutral","sentiment_score":0.2530086413025856},{"text":"We're committed to providing a safe and respectful environment for everyone and ask that all callers treat our team with respect.","start":68.595,"end":74.774994,"sentiment":"neutral","sentiment_score":0.21872948216540472},{"text":"Calls may be ended if this standard is not maintained.","start":75.314995,"end":78.055,"sentiment":"neutral","sentiment_score":-0.0853178609162569},{"text":"Welcome to MetLife claims.","start":93.39,"end":94.59,"sentiment":"neutral","sentiment_score":0.06531897373497486},{"text":"You're speaking with Jamie.","start":94.59,"end":95.729996,"sentiment":"neutral","sentiment_score":0.03165954537689686}],"sentiment":"neutral","sentiment_score":0.13089624942934258,"channel":1,"num_words":47,"start":66.14,"end":95.729996},{"sentences":[{"text":"Hi, Jamie.","start":96.795,"end":97.515,"sentiment":"neutral","sentiment_score":0.12765714526176453},{"text":"Larissa from Oakview Financial.","start":97.515,"end":99.354996,"sentiment":"neutral","sentiment_score":0.14447180181741714},{"text":"How are you going?","start":99.354996,"end":100.174995,"sentiment":"neutral","sentiment_score":0.18681222572922707}],"sentiment":"neutral","sentiment_score":0.15804504007101058,"channel":0,"num_words":10,"start":96.795,"end":100.174995},{"sentences":[{"text":"I'm good.","start":100.465,"end":100.784996,"sentiment":"positive","sentiment_score":0.35935620963573456},{"text":"Thank you.","start":100.784996,"end":101.104996,"sentiment":"positive","sentiment_score":0.3956938534975052},{"text":"How are you?","start":101.104996,"end":101.925,"sentiment":"neutral","sentiment_score":0.2076760729153951}],"sentiment":"neutral","sentiment_score":0.30473262071609497,"channel":1,"num_words":7,"start":100.465,"end":101.925},{"sentences":[{"text":"Yeah.","start":102.715,"end":103.034996,"sentiment":"neutral","sentiment_score":0.16010218858718872},{"text":"Good.","start":103.034996,"end":103.354996,"sentiment":"neutral","sentiment_score":0.2824298143386841},{"text":"Thank you, darling.","start":103.354996,"end":104.255,"sentiment":"positive","sentiment_score":0.4187314609686534},{"text":"I'm just calling with regards to Paul Karen's claim that is sorry.","start":105.034996,"end":113.799995,"sentiment":"neutral","sentiment_score":-0.02185905274624626},{"text":"I just jumped off it like an idiot.","start":113.799995,"end":115.82,"sentiment":"negative","sentiment_score":-0.47440706193447113}],"sentiment":"neutral","sentiment_score":-0.09435354970395565,"channel":0,"num_words":25,"start":102.715,"end":115.82},{"sentences":[{"text":"It's claim number C548851.","start":117.72,"end":121.979996,"sentiment":"neutral","sentiment_score":-0.008870044955983758}],"sentiment":"neutral","sentiment_score":-0.008870044955983758,"channel":0,"num_words":4,"start":117.72,"end":121.979996},{"sentences":[{"text":"Awesome.","start":123.424995,"end":123.924995,"sentiment":"neutral","sentiment_score":0.29726216197013855},{"text":"Thank you.","start":123.985,"end":124.805,"sentiment":"neutral","sentiment_score":0.24545368552207947},{"text":"Or is it just just protocol or, you know, checks that we do?","start":125.665,"end":129.345,"sentiment":"neutral","sentiment_score":0.06441390571685937},{"text":"Are you","start":129.345,"end":129.665,"sentiment":"neutral","sentiment_score":0.014436017256230116}],"sentiment":"neutral","sentiment_score":0.09191235232477386,"channel":1,"num_words":18,"start":123.424995,"end":129.665},{"sentences":[{"text":"Yeah.","start":129.525,"end":130.025,"sentiment":"neutral","sentiment_score":0.03576885908842087}],"sentiment":"neutral","sentiment_score":0.03576885908842087,"channel":0,"num_words":1,"start":129.525,"end":130.025},{"sentences":[{"text":"able to confirm Paul's date of birth and address for me?","start":129.665,"end":132.22499,"sentiment":"neutral","sentiment_score":0.05712713809175925},{"text":"Thanks.","start":132.22499,"end":132.72499,"sentiment":"neutral","sentiment_score":0.14321494102478027}],"sentiment":"neutral","sentiment_score":0.064301121669511,"channel":1,"num_words":12,"start":129.665,"end":132.72499},{"sentences":[{"text":"Absolutely.","start":134.005,"end":134.505,"sentiment":"neutral","sentiment_score":0.0792134553194046},{"text":"'5 January 8244 Heckea Avenue, Bell Road, New South Wales 2085.","start":137.68001,"end":143.78,"sentiment":"neutral","sentiment_score":0.05811067365787246}],"sentiment":"neutral","sentiment_score":0.05986923879633347,"channel":0,"num_words":12,"start":134.005,"end":143.78},{"sentences":[{"text":"Perfect.","start":144.0,"end":144.48,"sentiment":"positive","sentiment_score":0.4665216505527496},{"text":"Thank you so much for that.","start":144.48,"end":146.0,"sentiment":"positive","sentiment_score":0.5960193375746409},{"text":"How can I help you?","start":146.0,"end":147.3,"sentiment":"positive","sentiment_score":0.3505008339881897}],"sentiment":"positive","sentiment_score":0.4829284871617953,"channel":1,"num_words":12,"start":144.0,"end":147.3},{"sentences":[{"text":"Was wanting to confirm with respect to Paul, just payment dates, like, in terms of when we can expect to get paid, whether the financial statement that came through oh, sorry.","start":149.685,"end":164.33,"sentiment":"neutral","sentiment_score":-0.006545304080411311},{"text":"Doctor's statement that came through, sorry, was adequate to continue his claim going on or whether there was anything further required.","start":164.33,"end":172.98999,"sentiment":"neutral","sentiment_score":-0.025937020778656006}],"sentiment":"neutral","sentiment_score":-0.014376574285471668,"channel":0,"num_words":52,"start":149.685,"end":172.98999},{"sentences":[{"text":"Okay.","start":173.79,"end":174.11,"sentiment":"neutral","sentiment_score":0.04571205750107765},{"text":"No worries.","start":174.11,"end":174.75,"sentiment":"neutral","sentiment_score":0.049618251621723175},{"text":"I can see the attachment.","start":174.75,"end":175.79,"sentiment":"neutral","sentiment_score":0.037580636143684384},{"text":"I haven't yet got to it to Paul's claim yet, but I can see the medical attachment.","start":175.79,"end":180.55501,"sentiment":"neutral","sentiment_score":-0.030735710964483375},{"text":"So from","start":180.695,"end":181.595,"sentiment":"neutral","sentiment_score":0.008200524374842644}],"sentiment":"neutral","sentiment_score":-0.0064168257845772635,"channel":1,"num_words":27,"start":173.79,"end":181.595},{"sentences":[{"text":"Yep.","start":181.885,"end":182.385,"sentiment":"neutral","sentiment_score":0.01566595956683159}],"sentiment":"neutral","sentiment_score":0.01566595956683159,"channel":0,"num_words":1,"start":181.885,"end":182.385},{"sentences":[{"text":"doctor Bull regarding that","start":181.895,"end":183.895,"sentiment":"neutral","sentiment_score":0.015610720962285995}],"sentiment":"neutral","sentiment_score":0.015610720962285995,"channel":1,"num_words":4,"start":181.895,"end":183.895},{"sentences":[{"text":"Yep.","start":183.805,"end":184.305,"sentiment":"neutral","sentiment_score":-0.011774098500609398}],"sentiment":"neutral","sentiment_score":-0.011774098500609398,"channel":0,"num_words":1,"start":183.805,"end":184.305},{"sentences":[{"text":"he still needs to he's still certified off work at the moment.","start":183.895,"end":187.195,"sentiment":"neutral","sentiment_score":-0.05101473039637009},{"text":"You've","start":188.295,"end":188.455,"sentiment":"neutral","sentiment_score":0.001977398991584778}],"sentiment":"neutral","sentiment_score":-0.04693841275114279,"channel":1,"num_words":13,"start":183.895,"end":188.455},{"sentences":[{"text":"Yep.","start":188.44499,"end":188.94499,"sentiment":"neutral","sentiment_score":0.01447890978306532}],"sentiment":"neutral","sentiment_score":0.01447890978306532,"channel":0,"num_words":1,"start":188.44499,"end":188.94499},{"sentences":[{"text":"got to do a second week at the stage, and we're focusing on managing the pain and observing your strength goals.","start":188.455,"end":193.98001,"sentiment":"neutral","sentiment_score":0.08198499324775878},{"text":"So he's a follow he's not given a date when he'll be reviewed, but I can see he's gonna see a follow-up next month on the second with doctors, is 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schedule might not come","start":379.915,"end":381.915,"sentiment":"neutral","sentiment_score":0.002710766391828656}],"sentiment":"neutral","sentiment_score":0.002710766391828656,"channel":1,"num_words":8,"start":379.915,"end":381.915},{"sentences":[{"text":"days.","start":381.805,"end":382.305,"sentiment":"neutral","sentiment_score":0.005008706822991371}],"sentiment":"neutral","sentiment_score":0.005008706822991371,"channel":0,"num_words":1,"start":381.805,"end":382.305},{"sentences":[{"text":"out till tomorrow.","start":381.915,"end":382.555,"sentiment":"neutral","sentiment_score":0.007748601958155632},{"text":"But either way, it's gonna be","start":382.555,"end":384.155,"sentiment":"neutral","sentiment_score":0.030651589545110863}],"sentiment":"neutral","sentiment_score":0.02301726034945912,"channel":1,"num_words":9,"start":381.915,"end":384.155},{"sentences":[{"text":"Yeah.","start":384.065,"end":384.565,"sentiment":"neutral","sentiment_score":0.036019034683704376}],"sentiment":"neutral","sentiment_score":0.036019034683704376,"channel":0,"num_words":1,"start":384.065,"end":384.565},{"sentences":[{"text":"paid today.","start":384.155,"end":384.895,"sentiment":"neutral","sentiment_score":0.030878710560500622}],"sentiment":"neutral","sentiment_score":0.030878710560500622,"channel":1,"num_words":2,"start":384.155,"end":384.895},{"sentences":[{"text":"No.","start":386.385,"end":386.705,"sentiment":"neutral","sentiment_score":0.18352751433849335},{"text":"That's perfect.","start":386.705,"end":387.525,"sentiment":"positive","sentiment_score":0.41888317465782166},{"text":"Thank you so much,","start":387.905,"end":388.785,"sentiment":"positive","sentiment_score":0.6010463386774063}],"sentiment":"positive","sentiment_score":0.48935417405196596,"channel":0,"num_words":7,"start":386.385,"end":388.785},{"sentences":[{"text":"Yeah.","start":388.58,"end":389.08,"sentiment":"positive","sentiment_score":0.4042050242424011}],"sentiment":"positive","sentiment_score":0.4042050242424011,"channel":1,"num_words":1,"start":388.58,"end":389.08},{"sentences":[{"text":"my darling.","start":388.785,"end":389.445,"sentiment":"positive","sentiment_score":0.47749996185302734}],"sentiment":"positive","sentiment_score":0.47749996185302734,"channel":0,"num_words":2,"start":388.785,"end":389.445},{"sentences":[{"text":"No worries.","start":389.69998,"end":390.34,"sentiment":"neutral","sentiment_score":0.26918838918209076},{"text":"Thanks for your call, Larissa.","start":390.34,"end":391.38,"sentiment":"positive","sentiment_score":0.4738306045532227},{"text":"And we'll no doubt we'll talk soon.","start":391.38,"end":393.0,"sentiment":"neutral","sentiment_score":0.29173581089292255},{"text":"K?","start":393.06,"end":393.56,"sentiment":"neutral","sentiment_score":0.0967084988951683},{"text":"Next","start":394.34,"end":394.66,"sentiment":"neutral","sentiment_score":0.05715116113424301}],"sentiment":"neutral","sentiment_score":0.31897125858813524,"channel":1,"num_words":16,"start":389.69998,"end":394.66},{"sentences":[{"text":"I","start":394.53,"end":395.01,"sentiment":"neutral","sentiment_score":0.06343426555395126}],"sentiment":"neutral","sentiment_score":0.06343426555395126,"channel":0,"num_words":1,"start":394.53,"end":395.01},{"sentences":[{"text":"month.","start":394.66,"end":395.16,"sentiment":"neutral","sentiment_score":0.1001160964369774}],"sentiment":"neutral","sentiment_score":0.1001160964369774,"channel":1,"num_words":1,"start":394.66,"end":395.16},{"sentences":[{"text":"don't doubt it.","start":395.01,"end":395.91,"sentiment":"neutral","sentiment_score":0.14139452079931894},{"text":"Thanks.","start":396.61002,"end":397.11002,"sentiment":"neutral","sentiment_score":0.2057921588420868}],"sentiment":"neutral","sentiment_score":0.1574939303100109,"channel":0,"num_words":4,"start":395.01,"end":397.11002},{"sentences":[{"text":"Thanks.","start":397.69998,"end":398.19998,"sentiment":"positive","sentiment_score":0.808198094367981}],"sentiment":"positive","sentiment_score":0.808198094367981,"channel":1,"num_words":1,"start":397.69998,"end":398.19998},{"sentences":[{"text":"Bye,","start":398.29,"end":398.61002,"sentiment":"positive","sentiment_score":0.3940841555595398}],"sentiment":"positive","sentiment_score":0.3940841555595398,"channel":0,"num_words":1,"start":398.29,"end":398.61002},{"sentences":[{"text":"Bye.","start":398.5,"end":399.0,"sentiment":"positive","sentiment_score":0.4541202485561371}],"sentiment":"positive","sentiment_score":0.4541202485561371,"channel":1,"num_words":1,"start":398.5,"end":399.0},{"sentences":[{"text":"Jamie.","start":398.61002,"end":399.11002,"sentiment":"neutral","sentiment_score":-0.08143346756696701}],"sentiment":"neutral","sentiment_score":-0.08143346756696701,"channel":0,"num_words":1,"start":398.61002,"end":399.11002}]},"summary":{"result":"success","short":"A representative from Oakview Financial calls a customer to confirm payment details for Paul Karen's claim. The representative confirms the date of birth and address for Paul and explains that the next review is scheduled for September 2. The representative also confirms the last payment made and the customer's payment schedule. The representative will update the customer and thanks them for their call."},"intents":{"segments":[{"text":"Was wanting to confirm with respect to Paul, just payment dates, like, in terms of when we can expect to get paid, whether the financial statement that came through oh, sorry.","start_word":328,"end_word":358,"intents":[{"intent":"Confirm payment dates","confidence_score":0.36557937}]},{"text":"Doctor's statement that came through, sorry, was adequate to continue his claim going on or whether there was anything further required. Okay.","start_word":360,"end_word":381,"intents":[{"intent":"Continue claim","confidence_score":0.14864914},{"intent":"Review and review doctor's statement","confidence_score":0.015872173}]},{"text":"I can see the attachment. I haven't yet got to it to Paul's claim yet, but I can see the medical attachment. So from Yep.","start_word":383,"end_word":407,"intents":[{"intent":"See attachment","confidence_score":0.42058325}]},{"text":"I'll I'll do my Okay. system and get that authorized by one of my seniors so it can be paid today and hopefully in Paul's account by the latest Friday.","start_word":662,"end_word":691,"intents":[{"intent":"Authorize and pay by the client","confidence_score":2.8613323e-9}]},{"text":"Could can I confirm when was the last payment made?","start_word":715,"end_word":724,"intents":[{"intent":"Confirm payment","confidence_score":0.009052219}]}]},"sentiments":{"segments":[{"text":"Hello, and thank you for calling MetLife.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.34904301166534424},{"text":"Please note this call will be recorded for quality, training, and assurance purposes. If you are calling as a superannuation fund member or on behalf of a member, MetLife may allow the superannuation fund to listen to a recording of this call. If you do not agree to the superannuation fund listening to a recording of this call, please advise us at the start of the call. This privacy policy applies to personal information collected by MetLife. We are bound by the Australian privacy principles contained in the privacy act 1988, which governs the way we use, keep secure, and disclose personal information. MetLife recognized the importance of protecting the privacy of personally identifiable information collected about our customers. We will not pass on the personal information you have given MetLife to anyone without first asking your permission unless we are required or permitted to do so by law. At MetLife, we are committed to protecting your privacy. If you would like more information about MetLife's privacy policy, please visit our website www.netlife.com.au. Our locally based team is here to help. We're committed to providing a safe and respectful environment for everyone and ask that all callers treat our team with respect. Calls may be ended if this standard is not maintained. Welcome to MetLife claims. You're speaking with Jamie. Hi, Jamie. Larissa from Oakview Financial. How are you going?","start_word":7,"end_word":236,"sentiment":"neutral","sentiment_score":0.011365145444869997},{"text":"I'm good. Thank you.","start_word":237,"end_word":240,"sentiment":"positive","sentiment_score":0.367693156003952},{"text":"How are you? Yeah. Good.","start_word":241,"end_word":245,"sentiment":"neutral","sentiment_score":0.21290841698646543},{"text":"Thank you, darling.","start_word":246,"end_word":248,"sentiment":"positive","sentiment_score":0.4274258613586426},{"text":"I'm just calling with regards to Paul Karen's claim that is sorry.","start_word":249,"end_word":260,"sentiment":"neutral","sentiment_score":-0.018747372552752495},{"text":"I just jumped off it like an idiot.","start_word":261,"end_word":268,"sentiment":"negative","sentiment_score":-0.4525545537471771},{"text":"It's claim number C548851. Awesome. Thank you. Or is it just just protocol or, you know, checks that we do? Are you Yeah. able to confirm Paul's date of birth and address for me? Thanks. Absolutely. '5 January 8244 Heckea Avenue, Bell Road, New South Wales 2085.","start_word":269,"end_word":315,"sentiment":"neutral","sentiment_score":0.06348893791437149},{"text":"Perfect. Thank you so much for that. How can I help you?","start_word":316,"end_word":327,"sentiment":"positive","sentiment_score":0.473796010017395},{"text":"Was wanting to confirm with respect to Paul, just payment dates, like, in terms of when we can expect to get paid, whether the financial statement that came through oh, sorry. Doctor's statement that came through, sorry, was adequate to continue his claim going on or whether there was anything further required. Okay. No worries. I can see the attachment. I haven't yet got to it to Paul's claim yet, but I can see the medical attachment. So from Yep. doctor Bull regarding that Yep. he still needs to he's still certified off work at the moment. You've Yep. got to do a second week at the stage, and we're focusing on managing the pain and observing your strength goals. So he's a follow he's not given a date when he'll be reviewed, but I can see he's gonna see a follow-up next month on the second with doctors, is she? I don't know if Yes. I have Yeah. the next Correct. week. So the next review is the next review is the second, and at the bottom of the letter, it indicates that, like, the last sentence of the letter states that we will review following that appointment. So, basically, it gives us two weeks or whatever. September 2, whatever date that might be. Okay. Yeah. No worries. So that's this is sufficient for me to raise Paul's next benefit, which is the twentieth to the nineteenth of the month, because then we will be looking in between that time, and he's got a review on the second. So I'll just be raising one benefit just for now. However, if the Yep. post is review on the September 2, just seeing what the outcome is, So I'm I'm fearful. I don't wanna if he gets medical clearance and, you know, returns work within that period, which is highly unlikely, but just to be play it safe, I'll raise one benefit, and I can get that organized I can get that organized today, actually. I'll I'll do my Okay. system and get that authorized by one of my seniors so it can be paid today and hopefully in Paul's account by the latest Friday. We're at Wednesday now out. No. Yes. Yeah. I'm And just I'm and just that trying to figure it. Yeah. no.","start_word":328,"end_word":712,"sentiment":"neutral","sentiment_score":0.002544364824213765},{"text":"That's perfect.","start_word":713,"end_word":714,"sentiment":"positive","sentiment_score":0.6993829607963562},{"text":"Could can I confirm when was the last payment made? Because I just I'm trying to jump in and have a look. I've just been getting emails from him, and I was like, screw it. I'm just gonna jump on the phone. Easiest thing to do. The last payment we paid was July. So okay. So we paid June. We paid Yep. July. cool. And So now we're we paid in school. July. Yep. And then July paid from the twentieth to the nineteenth, and now we're paying from the July 20 to the August 19, which makes Yes. sense. Payment goes in today anyway. Yeah. That's correct. Yeah. Cool. So I don't know what his shit and bricks are.","start_word":715,"end_word":834,"sentiment":"neutral","sentiment_score":0.029805919155478477},{"text":"Fantastic.","start_word":835,"end_word":835,"sentiment":"positive","sentiment_score":0.4590972065925598},{"text":"I think I didn't it's just I one didn't of those think things. Yeah. he I didn't think either of us were were too far behind the ball. I just wanted to make sure that we were all good.","start_word":836,"end_word":874,"sentiment":"neutral","sentiment_score":0.12628965079784393},{"text":"Cool.","start_word":875,"end_word":875,"sentiment":"positive","sentiment_score":0.3962210416793823},{"text":"I will touch base with him and let him know. Yes. No Curiously, worries. on Yeah. my side on my side of the portal, is there any way for me to be able to see, like, payment history, as in, like, claim payment history? Not necessarily. I suppose it's just the payment schedules that I sent send out and cc you in. So I sent one to Paul and sent one to your office as well. That's probably the Yep. only way to track the payments in terms of what payments I've Yep. already processed. Yeah. Okay. That's fine. Sweet. Too easy. I will let him know that there'll be a payment schedule coming out and something processed today. Landon next Yeah. No worries. I'll get the payment processed couple today, but the payment schedule might not come days. out till tomorrow. But either way, it's gonna be Yeah. paid today. No.","start_word":876,"end_word":1027,"sentiment":"neutral","sentiment_score":0.05268668755888939},{"text":"That's perfect. Thank you so much, Yeah. my darling.","start_word":1028,"end_word":1036,"sentiment":"positive","sentiment_score":0.48009949922561646},{"text":"No worries.","start_word":1037,"end_word":1038,"sentiment":"neutral","sentiment_score":0.2784341275691986},{"text":"Thanks for your call, Larissa.","start_word":1039,"end_word":1043,"sentiment":"positive","sentiment_score":0.4752147793769837},{"text":"And we'll no doubt we'll talk soon. K? Next I month. don't doubt it. Thanks.","start_word":1044,"end_word":1058,"sentiment":"neutral","sentiment_score":0.20697294175624847},{"text":"Thanks. Bye, Bye.","start_word":1059,"end_word":1061,"sentiment":"positive","sentiment_score":0.5201261639595032},{"text":"Jamie.","start_word":1062,"end_word":1062,"sentiment":"neutral","sentiment_score":0.1331225484609604}],"average":{"sentiment":"neutral","sentiment_score":0.048781148848995086}}}}