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Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Let's Talk Counseling and Psychotherapy.","start":0.08,"end":2.5,"sentiment":"positive","sentiment_score":0.3870284656683604},{"text":"Unfortunately, I can't take your call right now.","start":3.12,"end":4.96,"sentiment":"negative","sentiment_score":-0.4198947548866272},{"text":"So please leave a message, and I'll call you back as soon as I can.","start":4.96,"end":7.6,"sentiment":"neutral","sentiment_score":-0.19047023355960846},{"text":"Thank you.","start":7.6,"end":8.08,"sentiment":"neutral","sentiment_score":0.2763586714863777},{"text":"Bye.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.19935593008995056}],"sentiment":"neutral","sentiment_score":-0.056596630811691286,"num_words":35,"start":0.08,"end":8.58}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Let's Talk Counseling and Psychotherapy. Unfortunately, I can't take your call right now. So please leave a message, and I'll call you back as soon as I can. Thank you. Bye.\n\nChannel 0: Good day, Simon. Mate, it's Henry here calling back from TechOne. Sorry I missed you again. I was just trying to get in touch again regards... In regards to that inquiry that you sent through.\n\nI'll try and call back tomorrow. Hopefully, we can catch up then, but I've also sent you an email if you prefer to communicate through there instead. Anyways, hope to talk to you soon. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Let's Talk Counseling and Psychotherapy.","start":0.08,"end":2.5,"sentiment":"positive","sentiment_score":0.3870284656683604},{"text":"Unfortunately, I can't take your call right now.","start":3.12,"end":4.96,"sentiment":"negative","sentiment_score":-0.4198947548866272},{"text":"So please leave a message, and I'll call you back as soon as I can.","start":4.96,"end":7.6,"sentiment":"neutral","sentiment_score":-0.19047023355960846},{"text":"Thank you.","start":7.6,"end":8.08,"sentiment":"neutral","sentiment_score":0.2763586714863777},{"text":"Bye.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.19935593008995056}],"sentiment":"neutral","sentiment_score":-0.056596630811691286,"channel":1,"num_words":35,"start":0.08,"end":8.58},{"sentences":[{"text":"Good day, Simon.","start":12.16,"end":12.96,"sentiment":"positive","sentiment_score":0.3816360831260681},{"text":"Mate, it's Henry here calling back from TechOne.","start":12.96,"end":15.299999,"sentiment":"neutral","sentiment_score":0.24170078337192535},{"text":"Sorry I missed you again.","start":15.44,"end":16.685,"sentiment":"neutral","sentiment_score":-0.10643931627273559},{"text":"I was just trying to get in touch again regards...","start":16.824999,"end":18.925,"sentiment":"neutral","sentiment_score":-0.06370231583714485},{"text":"In regards to that inquiry that you sent through.","start":19.064999,"end":22.285,"sentiment":"neutral","sentiment_score":-0.0445292718294594}],"sentiment":"neutral","sentiment_score":0.04310089514723846,"channel":0,"num_words":35,"start":12.16,"end":22.285},{"sentences":[{"text":"I'll try and call back tomorrow.","start":22.744999,"end":24.265,"sentiment":"neutral","sentiment_score":-0.012528820390192172},{"text":"Hopefully, we can catch up then, but I've also sent you an email if you prefer to communicate through there instead.","start":24.265,"end":30.034874,"sentiment":"neutral","sentiment_score":0.04540370883686202},{"text":"Anyways, hope to talk to you soon.","start":30.174873,"end":31.694874,"sentiment":"positive","sentiment_score":0.3479565211704799},{"text":"Cheers.","start":31.694874,"end":32.194874,"sentiment":"positive","sentiment_score":0.3679468333721161},{"text":"Bye.","start":32.254875,"end":32.754875,"sentiment":"neutral","sentiment_score":0.13047952950000763}],"sentiment":"neutral","sentiment_score":0.10590074928606757,"channel":0,"num_words":36,"start":22.744999,"end":32.754875}]},"summary":{"result":"success","short":"The customer, Henry, calls Let's Talk Counseling and Psychotherapy and is unable to answer the phone. He is returning a call from an agent named Simon regarding an inquiry. Henry mentions he has sent an email and is hoping to communicate through another way."},"intents":{"segments":[{"text":"Mate, it's Henry here calling back from TechOne. Sorry I missed you again. I was just trying to get in touch again regards... In regards to that inquiry that you sent through. I'll try and call back tomorrow. Hopefully, we can catch up then, but I've also sent you an email if you prefer to communicate through there instead. Anyways, hope to talk to you soon. Cheers.","start_word":38,"end_word":104,"intents":[{"intent":"Reach out to simon","confidence_score":0.0011540605}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Let's Talk Counseling and Psychotherapy.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.3877793252468109},{"text":"Unfortunately, I can't take your call right now.","start_word":9,"end_word":16,"sentiment":"negative","sentiment_score":-0.40545207262039185},{"text":"So please leave a message, and I'll call you back as soon as I can. Thank you. Bye.","start_word":17,"end_word":34,"sentiment":"neutral","sentiment_score":-0.09017834812402724},{"text":"Good day, Simon.","start_word":35,"end_word":37,"sentiment":"positive","sentiment_score":0.38622674345970154},{"text":"Mate, it's Henry here calling back from TechOne. Sorry I missed you again. I was just trying to get in touch again regards... In regards to that inquiry that you sent through. I'll try and call back tomorrow. Hopefully, we can catch up then, but I've also sent you an email if you prefer to communicate through there instead. Anyways, hope to talk to you soon.","start_word":38,"end_word":103,"sentiment":"neutral","sentiment_score":0.06732751429080963},{"text":"Cheers.","start_word":104,"end_word":104,"sentiment":"positive","sentiment_score":0.3679468333721161},{"text":"Bye.","start_word":105,"end_word":105,"sentiment":"neutral","sentiment_score":0.1739056557416916}],"average":{"sentiment":"neutral","sentiment_score":0.05088689804077148}}}}