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from?","start":34.449997,"end":36.87,"sentiment":"neutral","sentiment_score":0.014667672105133533}],"sentiment":"neutral","sentiment_score":0.01624212220000724,"channel":1,"num_words":12,"start":34.05,"end":36.87},{"sentences":[{"text":"Oh, yeah.","start":37.55,"end":38.03,"sentiment":"neutral","sentiment_score":0.017687227576971054},{"text":"Andrew from Vigilance AI.","start":38.03,"end":40.67,"sentiment":"neutral","sentiment_score":0.04189468640834093},{"text":"That's the name of the company.","start":40.67,"end":42.05,"sentiment":"neutral","sentiment_score":0.04877405365308126}],"sentiment":"neutral","sentiment_score":0.04129979355881611,"channel":0,"num_words":12,"start":37.55,"end":42.05},{"sentences":[{"text":"Beautiful.","start":42.769997,"end":43.269997,"sentiment":"positive","sentiment_score":0.5407387018203735},{"text":"I'll see if Jolt is available.","start":44.395,"end":46.175,"sentiment":"neutral","sentiment_score":0.2288546065489451},{"text":"Do you mind if I put you on 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you.","start":49.695,"end":50.415,"sentiment":"positive","sentiment_score":0.36183711886405945},{"text":"Appreciate","start":50.415,"end":50.815002,"sentiment":"positive","sentiment_score":0.3693993985652923}],"sentiment":"neutral","sentiment_score":0.2264488898217678,"channel":0,"num_words":6,"start":49.055,"end":50.815002},{"sentences":[{"text":"One","start":50.635,"end":50.875,"sentiment":"positive","sentiment_score":0.3608715236186981}],"sentiment":"positive","sentiment_score":0.3608715236186981,"channel":1,"num_words":1,"start":50.635,"end":50.875},{"sentences":[{"text":"it.","start":50.815002,"end":51.315002,"sentiment":"neutral","sentiment_score":0.2812552750110626}],"sentiment":"neutral","sentiment_score":0.2812552750110626,"channel":0,"num_words":1,"start":50.815002,"end":51.315002},{"sentences":[{"text":"moment.","start":50.875,"end":51.375,"sentiment":"neutral","sentiment_score":0.1386370211839676},{"text":"Hi.","start":79.265,"end":79.345,"sentiment":"neutral","sentiment_score":0.013334982097148895},{"text":"You still there,","start":79.345,"end":80.985,"sentiment":"neutral","sentiment_score":-0.012884934432804585}],"sentiment":"neutral","sentiment_score":0.022663439996540545,"channel":1,"num_words":5,"start":50.875,"end":80.985},{"sentences":[{"text":"Oh, yeah.","start":81.225,"end":81.884995,"sentiment":"neutral","sentiment_score":-0.009534182492643595}],"sentiment":"neutral","sentiment_score":-0.009534182492643595,"channel":0,"num_words":2,"start":81.225,"end":81.884995},{"sentences":[{"text":"Andrew?","start":81.545,"end":82.045,"sentiment":"neutral","sentiment_score":-0.0004273513332009315}],"sentiment":"neutral","sentiment_score":-0.0004273513332009315,"channel":1,"num_words":1,"start":81.545,"end":82.045},{"sentences":[{"text":"Still here.","start":82.024994,"end":82.765,"sentiment":"neutral","sentiment_score":-0.030367393046617508}],"sentiment":"neutral","sentiment_score":-0.030367393046617508,"channel":0,"num_words":2,"start":82.024994,"end":82.765},{"sentences":[{"text":"Jollis is currently unavailable to talk.","start":83.665,"end":85.505,"sentiment":"neutral","sentiment_score":-0.21626959492762884},{"text":"Is there a message I can pass off to","start":85.505,"end":87.0,"sentiment":"neutral","sentiment_score":-0.06800537225272921}],"sentiment":"neutral","sentiment_score":-0.12731106132268905,"channel":1,"num_words":15,"start":83.665,"end":87.0},{"sentences":[{"text":"Oh, it's alright.","start":88.43,"end":89.229996,"sentiment":"neutral","sentiment_score":-0.04351606468359629},{"text":"You know what?","start":89.229996,"end":89.95,"sentiment":"neutral","sentiment_score":-0.05685632303357124},{"text":"I'm just going to call him back later.","start":89.95,"end":92.049995,"sentiment":"neutral","sentiment_score":-0.04222782701253891},{"text":"Well, thank you.","start":92.59,"end":93.39,"sentiment":"neutral","sentiment_score":0.32507214943567914},{"text":"Appreciate","start":93.39,"end":93.869995,"sentiment":"positive","sentiment_score":0.34220945835113525}],"sentiment":"neutral","sentiment_score":0.03769367374479771,"channel":0,"num_words":18,"start":88.43,"end":93.869995},{"sentences":[{"text":"them?","start":93.72,"end":93.88,"sentiment":"neutral","sentiment_score":0.3053895831108093}],"sentiment":"neutral","sentiment_score":0.3053895831108093,"channel":1,"num_words":1,"start":93.72,"end":93.88},{"sentences":[{"text":"it.","start":93.869995,"end":94.369995,"sentiment":"neutral","sentiment_score":0.0910116732120514}],"sentiment":"neutral","sentiment_score":0.0910116732120514,"channel":0,"num_words":1,"start":93.869995,"end":94.369995},{"sentences":[{"text":"Okay.","start":93.88,"end":94.38,"sentiment":"neutral","sentiment_score":0.14791184663772583},{"text":"Thank you.","start":94.52,"end":95.26,"sentiment":"neutral","sentiment_score":0.30240339040756226},{"text":"Bye.","start":95.32,"end":95.82,"sentiment":"neutral","sentiment_score":0.1404244899749756}],"sentiment":"neutral","sentiment_score":0.22328577935695648,"channel":1,"num_words":4,"start":93.88,"end":95.82}]},"summary":{"result":"success","short":"An agent from Ricky Lemon called and asked for Jarlette, who is not available. The agent asked if they needed to introduce their AI security platform and if there was a message to pass on to Jolt. When Jolt wasn't available, the agent asked if they could call him back later and apologized for the delay."},"intents":{"segments":[{"text":"I was trying to get a hold of Jarlette.","start_word":17,"end_word":25,"intents":[{"intent":"Get a hold of jarlette","confidence_score":0.2463941}]},{"text":"I was trying to get a hold of Jarlette. Jollis, was it?","start_word":17,"end_word":28,"intents":[{"intent":"Transfer call to jarlette","confidence_score":0.0006340933}]},{"text":"Regarding our AI security platform, we actually wanted to introduce it to him if he is available to speak to at this moment. Yeah.","start_word":50,"end_word":73,"intents":[{"intent":"Introduce a ai security platform","confidence_score":0.034109812}]},{"text":"And could I just grab a name and where you're from? Oh, yeah.","start_word":74,"end_word":86,"intents":[{"intent":"Get a name","confidence_score":0.040242657}]}]},"sentiments":{"segments":[{"text":"Hi. This is Bailey from Ricky Lemon speaking. How may I help? Oh, hi. Yes. Good afternoon. I was trying to get a hold of Jarlette. Jollis, was it? Oh, yes. That's right. Is he available to speak to? He may be. Can I ask him what regard? Oh, yes. Regarding our AI security platform, we actually wanted to introduce it to him if he is available to speak to at this moment. Yeah. And could I just grab a name and where you're from? Oh, yeah. Andrew from Vigilance AI. That's the name of the company.","start_word":0,"end_word":96,"sentiment":"neutral","sentiment_score":0.05625239759683609},{"text":"Beautiful.","start_word":97,"end_word":97,"sentiment":"positive","sentiment_score":0.5407387018203735},{"text":"I'll see if Jolt is available. Do you mind if I put you on hold? Oh, don't mind.","start_word":98,"end_word":115,"sentiment":"neutral","sentiment_score":0.13704125583171844},{"text":"Thank you. Appreciate One it.","start_word":116,"end_word":120,"sentiment":"positive","sentiment_score":0.3480713665485382},{"text":"moment. Hi. You still there, Oh, yeah. Andrew? Still here. Jollis is currently unavailable to talk. Is there a message I can pass off to Oh, it's alright. You know what? I'm just going to call him back later. Well, thank you. Appreciate them? it. Okay. Thank you. Bye.","start_word":121,"end_word":169,"sentiment":"neutral","sentiment_score":0.019443070515990257}],"average":{"sentiment":"neutral","sentiment_score":0.06794161488348087}}}}