{"metadata":{"transaction_key":"deprecated","request_id":"019f1689-f79b-7ef3-99e6-9e5ba1f2f21c","sha256":"9a36504f823b038fbdf02dd0648415787db81ec884e0d7581d7d048e6df010f0","created":"2026-06-30T03:19:29.459Z","duration":4.7519374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":22},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":18}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Your call is being forwarded to voice mail. The person you're trying to reach is not available.","confidence":0.99902344,"words":[{"word":"your","start":0.08,"end":0.24,"confidence":0.54345703,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.854071855545044},{"word":"call","start":0.24,"end":0.32,"confidence":0.9863281,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.844920814037323},{"word":"is","start":0.32,"end":0.39999998,"confidence":0.31933594,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8616451025009155},{"word":"being","start":0.39999998,"end":0.71999997,"confidence":0.98535156,"punctuated_word":"being","sentiment":"negative","sentiment_score":-0.8760499358177185},{"word":"forwarded","start":0.71999997,"end":1.12,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8906930088996887},{"word":"to","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8877332806587219},{"word":"voice","start":1.28,"end":1.52,"confidence":0.9970703,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.8639389276504517},{"word":"mail","start":1.52,"end":2.02,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.8608938455581665},{"word":"the","start":2.32,"end":2.48,"confidence":0.9980469,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.9018118381500244},{"word":"person","start":2.48,"end":2.8,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8876651525497437},{"word":"you're","start":2.8,"end":3.04,"confidence":0.81689453,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.902883768081665},{"word":"trying","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.925201416015625},{"word":"to","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.9066981673240662},{"word":"reach","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.9058895111083984},{"word":"is","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.9204505681991576},{"word":"not","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.9199758768081664},{"word":"available","start":4.24,"end":4.74,"confidence":0.9760742,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6004906892776489}],"paragraphs":{"transcript":"\nYour call is being forwarded to voice mail. The person you're trying to reach is not available.","paragraphs":[{"sentences":[{"text":"Your call is being forwarded to voice mail.","start":0.08,"end":2.02,"sentiment":"negative","sentiment_score":-0.8674933463335037},{"text":"The person you're trying to reach is not available.","start":2.32,"end":4.74,"sentiment":"negative","sentiment_score":-0.8745629986127218}],"sentiment":"negative","sentiment_score":-0.8712361034225015,"num_words":17,"start":0.08,"end":4.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call is being forwarded to voice mail. The person you're trying to reach is not available.","paragraphs":[{"sentences":[{"text":"Your call is being forwarded to voice mail.","start":0.08,"end":2.02,"sentiment":"negative","sentiment_score":-0.8674933463335037},{"text":"The person you're trying to reach is not available.","start":2.32,"end":4.74,"sentiment":"negative","sentiment_score":-0.8745629986127218}],"sentiment":"negative","sentiment_score":-0.8712361034225015,"channel":1,"num_words":17,"start":0.08,"end":4.74}]},"summary":{"result":"success","short":"Your call is being forwarded to voice mail. The person you're trying to reach is not available."},"intents":{"segments":[{"text":"The person you're trying to reach is not available.","start_word":8,"end_word":16,"intents":[{"intent":"Inform unavailability","confidence_score":0.027920797},{"intent":"Request call forwarding","confidence_score":0.016713083},{"intent":"Inform unavailability","confidence_score":0.16272163}]}]},"sentiments":{"segments":[{"text":"Your call is being forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.8883532285690308}],"average":{"sentiment":"negative","sentiment_score":-0.8883531743829901}}}}