{"metadata":{"transaction_key":"deprecated","request_id":"019fc605-c896-7223-8004-2c3043b590ab","sha256":"b737508fe584e2236f604f8aef3b2753376a744e734b8ff861f73f57c2b3c42f","created":"2026-08-03T05:08:16.585Z","duration":15.983937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. I can't take your call at the moment. But if you'd like to leave your name, number, and a short message, I'll get back to you shortly. Thanks.","confidence":0.9980469,"words":[{"word":"hi","start":1.12,"end":1.4399999,"confidence":0.9926758,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.06614778935909271},{"word":"i","start":1.4399999,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3209357261657715},{"word":"can't","start":1.5999999,"end":1.92,"confidence":0.9980469,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3489914834499359},{"word":"take","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.48833757638931274},{"word":"your","start":2.08,"end":2.32,"confidence":0.9970703,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.49841055274009705},{"word":"call","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5982489585876465},{"word":"at","start":2.56,"end":2.72,"confidence":0.95947266,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4452621340751648},{"word":"the","start":2.72,"end":2.8,"confidence":0.65234375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.49339500069618225},{"word":"moment","start":2.8,"end":3.12,"confidence":0.78686523,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.36477595567703247},{"word":"but","start":3.12,"end":3.36,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0634448230266571},{"word":"if","start":3.36,"end":3.52,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03503391146659851},{"word":"you'd","start":3.52,"end":3.6799998,"confidence":0.9914551,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.05188781023025513},{"word":"like","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.12295585870742798},{"word":"to","start":3.84,"end":4.0,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07199911028146744},{"word":"leave","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.028244569897651672},{"word":"your","start":4.24,"end":4.48,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03694711625576019},{"word":"name","start":4.48,"end":4.7999997,"confidence":0.98999023,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.0099121555685997},{"word":"number","start":4.7999997,"end":5.12,"confidence":0.9538574,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.06974902749061584},{"word":"and","start":5.12,"end":5.2,"confidence":0.9604492,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07198859751224518},{"word":"a","start":5.2,"end":5.2799997,"confidence":0.8413086,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03685007989406586},{"word":"short","start":5.2799997,"end":5.52,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":0.12173818796873093},{"word":"message","start":5.52,"end":5.92,"confidence":0.9980469,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.06440003216266632},{"word":"i'll","start":5.92,"end":6.08,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1708853244781494},{"word":"get","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.08876223862171173},{"word":"back","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.09180842339992525},{"word":"to","start":6.48,"end":6.56,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17876139283180237},{"word":"you","start":6.56,"end":6.72,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19885197281837463},{"word":"shortly","start":6.72,"end":7.22,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.22359856963157657},{"word":"thanks","start":7.6,"end":8.1,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4782965779304504}],"paragraphs":{"transcript":"\nHi. I can't take your call at the moment. But if you'd like to leave your name, number, and a short message, I'll get back to you shortly. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":-0.06614778935909271},{"text":"I can't take your call at the moment.","start":1.4399999,"end":3.12,"sentiment":"negative","sentiment_score":-0.4447946734726429},{"text":"But if you'd like to leave your name, number, and a short message, I'll get back to you shortly.","start":3.12,"end":7.22,"sentiment":"neutral","sentiment_score":0.0808965959831288},{"text":"Thanks.","start":7.6,"end":8.1,"sentiment":"positive","sentiment_score":0.4782965779304504}],"sentiment":"neutral","sentiment_score":-0.05548873363897718,"num_words":29,"start":1.12,"end":8.1}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I can't take your call at the moment. But if you'd like to leave your name, number, and a short message, I'll get back to you shortly. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":-0.06614778935909271},{"text":"I can't take your call at the moment.","start":1.4399999,"end":3.12,"sentiment":"negative","sentiment_score":-0.4447946734726429},{"text":"But if you'd like to leave your name, number, and a short message, I'll get back to you shortly.","start":3.12,"end":7.22,"sentiment":"neutral","sentiment_score":0.0808965959831288},{"text":"Thanks.","start":7.6,"end":8.1,"sentiment":"positive","sentiment_score":0.4782965779304504}],"sentiment":"neutral","sentiment_score":-0.05548873363897718,"channel":1,"num_words":29,"start":1.12,"end":8.1}]},"summary":{"result":"success","short":"Hi. I can't take your call at the moment. But if you'd like to leave your name, number, and a short message, I'll get back to you shortly. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":28,"end_word":28,"intents":[{"intent":"Collect contact information","confidence_score":0.0014625211}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.06614778935909271},{"text":"I can't take your call at the moment.","start_word":1,"end_word":8,"sentiment":"negative","sentiment_score":-0.42010149359703064},{"text":"But if you'd like to leave your name, number, and a short message, I'll get back to you shortly.","start_word":9,"end_word":27,"sentiment":"neutral","sentiment_score":0.08352155983448029},{"text":"Thanks.","start_word":28,"end_word":28,"sentiment":"positive","sentiment_score":0.7170619368553162}],"average":{"sentiment":"neutral","sentiment_score":-0.020390058105642147}}}}