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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nYeah. Mhmm. Mhmm. Mhmm. Mhmm.\n\nOkay. I see. May I know the phone number? Mhmm. Is is the number is that number registered to Australia or the other country?\n\nOkay. I see. Thanks for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.\n\nSo I suggest you contact them directly because they are the one who have your account. Yeah. You're welcome. Bye. 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Good afternoon. This is Sharpie. I'm actually overseas right now, and my SIM card is not working because I'm not getting any calls. And even I'm not getting any even the OTPS, well, I'm not getting it. So what's happening? Is my validity still there or is my validity expired? 80154. No. No. India. Okay. Okay. No problem then. Thank you. 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Good afternoon. This is Sharpie. I'm actually overseas right now, and my SIM card is not working because I'm not getting any calls. And even I'm not getting any even the OTPS, well, I'm not getting it.\n\nSo what's happening? Is my validity still there or is my validity expired? 80154. No. No.\n\nIndia. Okay. Okay. No problem then. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.0,"end":8.32,"sentiment":"neutral","sentiment_score":0.11496485769748688},{"text":"Good afternoon.","start":8.32,"end":9.059999,"sentiment":"neutral","sentiment_score":0.16680175811052325},{"text":"This is Sharpie.","start":9.2,"end":10.099999,"sentiment":"neutral","sentiment_score":0.09242589771747589},{"text":"I'm actually overseas right now, and my SIM card is not working because I'm not getting any calls.","start":11.5199995,"end":19.085,"sentiment":"negative","sentiment_score":-0.35295279655191636},{"text":"And even I'm not getting any even the OTPS, well, I'm not getting it.","start":19.625,"end":24.525,"sentiment":"negative","sentiment_score":-0.35700624755450655}],"sentiment":"neutral","sentiment_score":-0.2796155720164901,"num_words":38,"start":8.0,"end":24.525},{"sentences":[{"text":"So what's happening?","start":25.465,"end":27.960001,"sentiment":"neutral","sentiment_score":-0.0690906395514806},{"text":"Is my validity still there or is my validity expired?","start":27.960001,"end":32.38,"sentiment":"neutral","sentiment_score":-0.11258608400821686},{"text":"80154.","start":37.88,"end":39.9,"sentiment":"neutral","sentiment_score":-0.005485198460519314},{"text":"No.","start":49.504997,"end":49.664997,"sentiment":"neutral","sentiment_score":-0.11833883076906204},{"text":"No.","start":49.664997,"end":49.905,"sentiment":"neutral","sentiment_score":-0.09809301793575288}],"sentiment":"neutral","sentiment_score":-0.09719061286887154,"num_words":16,"start":25.465,"end":49.905},{"sentences":[{"text":"India.","start":49.905,"end":50.405,"sentiment":"neutral","sentiment_score":-0.07706700265407562},{"text":"Okay.","start":72.305,"end":72.805,"sentiment":"neutral","sentiment_score":0.03105732798576355},{"text":"Okay.","start":73.79093,"end":74.03094,"sentiment":"neutral","sentiment_score":0.04616853594779968},{"text":"No problem then.","start":74.03094,"end":74.910934,"sentiment":"neutral","sentiment_score":0.23535293837388357},{"text":"Thank you.","start":74.910934,"end":75.550934,"sentiment":"positive","sentiment_score":0.39322733879089355}],"sentiment":"neutral","sentiment_score":0.18658404424786568,"num_words":8,"start":49.905,"end":75.550934},{"sentences":[{"text":"Bye.","start":75.550934,"end":76.050934,"sentiment":"neutral","sentiment_score":0.23711052536964417}],"sentiment":"neutral","sentiment_score":0.23711052536964417,"num_words":1,"start":75.550934,"end":76.050934}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. Good afternoon.\n\nChannel 0: Mhmm.\n\nChannel 1: This is Sharpie.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: I'm actually overseas right now, and my SIM card is not working because I'm not getting any calls.\n\nChannel 0: Mhmm.\n\nChannel 1: And even I'm not getting any even the OTPS, well, I'm not getting it.\n\nChannel 0: Mhmm.\n\nChannel 1: So what's happening? Is my validity still there or is my validity expired?\n\nChannel 0: Mhmm. Okay. I see. May I know the phone number?\n\nChannel 1: 80154.\n\nChannel 0: Mhmm. Is is the number is that number registered to Australia or the other country?\n\nChannel 1: No. No. India.\n\nChannel 0: Okay. I see. Thanks for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.\n\nSo I suggest you contact them directly because they are the one who have your account.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: No problem then. Thank you. Bye.\n\nChannel 0: You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.12116182595491408},{"text":"Good afternoon.","start":1.8399999,"end":2.58,"sentiment":"neutral","sentiment_score":0.2897907495498657},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.25710487365722656},{"text":"How can I assist you today?","start":5.7599998,"end":7.22,"sentiment":"neutral","sentiment_score":0.27772753437360126}],"sentiment":"neutral","sentiment_score":0.26042766543105245,"channel":0,"num_words":16,"start":1.36,"end":7.22},{"sentences":[{"text":"Hi.","start":8.0,"end":8.32,"sentiment":"neutral","sentiment_score":0.11496485769748688},{"text":"Good 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number?","start":35.08,"end":36.78,"sentiment":"neutral","sentiment_score":-0.009123764466494322}],"sentiment":"neutral","sentiment_score":-0.012557311728596688,"channel":0,"num_words":10,"start":33.8,"end":36.78},{"sentences":[{"text":"80154.","start":37.88,"end":39.9,"sentiment":"neutral","sentiment_score":-0.005485198460519314}],"sentiment":"neutral","sentiment_score":-0.005485198460519314,"channel":1,"num_words":1,"start":37.88,"end":39.9},{"sentences":[{"text":"Mhmm.","start":40.774998,"end":41.274998,"sentiment":"neutral","sentiment_score":-0.008417274802923203},{"text":"Is is the number is that number registered to Australia or the other 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confirming.","start":52.91,"end":53.89,"sentiment":"neutral","sentiment_score":0.1928934007883072},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":54.35,"end":59.09,"sentiment":"neutral","sentiment_score":-0.08048043941909616},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":59.629997,"end":66.495,"sentiment":"negative","sentiment_score":-0.37853964500957066}],"sentiment":"neutral","sentiment_score":-0.20463729692356927,"channel":0,"num_words":35,"start":51.95,"end":66.495},{"sentences":[{"text":"So I suggest you contact them directly because they are the one who have your account.","start":66.795,"end":71.615,"sentiment":"neutral","sentiment_score":-0.1035344866104424}],"sentiment":"neutral","sentiment_score":-0.1035344866104424,"channel":0,"num_words":16,"start":66.795,"end":71.615},{"sentences":[{"text":"Okay.","start":72.305,"end":72.805,"sentiment":"neutral","sentiment_score":0.03105732798576355},{"text":"Okay.","start":73.79093,"end":74.03094,"sentiment":"neutral","sentiment_score":0.04616853594779968}],"sentiment":"neutral","sentiment_score":0.038612931966781616,"channel":1,"num_words":2,"start":72.305,"end":74.03094},{"sentences":[{"text":"Yeah.","start":73.835,"end":74.335,"sentiment":"neutral","sentiment_score":0.08776320517063141}],"sentiment":"neutral","sentiment_score":0.08776320517063141,"channel":0,"num_words":1,"start":73.835,"end":74.335},{"sentences":[{"text":"No problem then.","start":74.03094,"end":74.910934,"sentiment":"neutral","sentiment_score":0.23535293837388357},{"text":"Thank you.","start":74.910934,"end":75.550934,"sentiment":"positive","sentiment_score":0.39322733879089355},{"text":"Bye.","start":75.550934,"end":76.050934,"sentiment":"neutral","sentiment_score":0.23711052536964417}],"sentiment":"neutral","sentiment_score":0.288270669678847,"channel":1,"num_words":6,"start":74.03094,"end":76.050934},{"sentences":[{"text":"You're welcome.","start":75.76094,"end":76.50094,"sentiment":"positive","sentiment_score":0.39875568449497223},{"text":"Bye.","start":76.72094,"end":77.04094,"sentiment":"positive","sentiment_score":0.34248173236846924},{"text":"Have a great day.","start":77.04094,"end":78.10094,"sentiment":"positive","sentiment_score":0.5204921662807465}],"sentiment":"positive","sentiment_score":0.46028025235448566,"channel":0,"num_words":7,"start":75.76094,"end":78.10094}]},"summary":{"result":"success","short":"A customer named Sharpie is experiencing issues with their SIM card and has not received calls or OTPS. The representative from Airtel tech support informs Sharpie that they are unable to resolve the issue as they are not affiliated with Airtel India and recommends that they contact the relevant party directly. The call ends with the representative thanking Sharpie and wishing them a good day."},"intents":{"segments":[{"text":"I'm actually overseas right now, and my SIM card is not working because I'm not getting any calls. Mhmm.","start_word":25,"end_word":43,"intents":[{"intent":"Resolve sim card issue","confidence_score":0.047838576}]},{"text":"Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they are the one who have your account. Okay.","start_word":107,"end_word":152,"intents":[{"intent":"Reach airtel india","confidence_score":0.00023886647}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Hi. Good afternoon. Mhmm. This is Sharpie. Yeah. Mhmm.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.16294801235198977},{"text":"I'm actually overseas right now, and my SIM card is not working because I'm not getting any calls.","start_word":25,"end_word":42,"sentiment":"negative","sentiment_score":-0.3346174657344818},{"text":"Mhmm.","start_word":43,"end_word":43,"sentiment":"neutral","sentiment_score":-0.1593831330537796},{"text":"And even I'm not getting any even the OTPS, well, I'm not getting it.","start_word":44,"end_word":57,"sentiment":"negative","sentiment_score":-0.3599696159362793},{"text":"Mhmm. So what's happening? Is my validity still there or is my validity expired? Mhmm. Okay. I see. May I know the phone number? 80154. Mhmm. Is is the number is that number registered to Australia or the other country? No. No. India. Okay. I see. Thanks for confirming. Since we are Airtel Australia, we only service Australian phone numbers.","start_word":58,"end_word":117,"sentiment":"neutral","sentiment_score":-0.04045490920543671},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":118,"end_word":135,"sentiment":"negative","sentiment_score":-0.38203102350234985},{"text":"So I suggest you contact them directly because they are the one who have your account. Okay. Okay. Yeah. No problem then.","start_word":136,"end_word":157,"sentiment":"neutral","sentiment_score":-0.018984848633408543},{"text":"Thank you.","start_word":158,"end_word":159,"sentiment":"positive","sentiment_score":0.3743856549263001},{"text":"Bye.","start_word":160,"end_word":160,"sentiment":"neutral","sentiment_score":0.23711052536964417},{"text":"You're welcome. Bye. Have a great day.","start_word":161,"end_word":167,"sentiment":"positive","sentiment_score":0.45223039388656616}],"average":{"sentiment":"neutral","sentiment_score":-0.05572899463129979}}}}