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hi, Maya. My name is Henry. I'm calling from TechnoWanda. Long story short, I actually called last year in October and spoke to Karen Joy just regarding IT services. And at the time, she said you guys were all set, but to try again in another twelve months.\n\nSo I'm just following up on that, touching base. I'm just seeing if you guys were still obviously okay with your IT services provider or, you know, if it was time for a review or anything like that, how you guys were going pretty much. Oh, just... That's so... Yeah.\n\nI can definitely do that. And, also, I tried calling Karen directly with the number we called last year, which was her mobile. Is that no longer in use? Because it seems to beeped three times at the end. Karen Joy is what we had.\n\nThat's all... Yeah. Perfect. I will do that. Thank you so much for your help.\n\nAnd I've got Karen's email. Is that still the best one to go through, or inquiries is probably better? Inquiries. Perfect. I will send that through.\n\nThank you so much for your help. Same to you. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Maya.","start":34.99,"end":36.03,"sentiment":"neutral","sentiment_score":0.030422558387120564},{"text":"My name is Henry.","start":36.03,"end":36.83,"sentiment":"neutral","sentiment_score":0.027251239866018295},{"text":"I'm calling from TechnoWanda.","start":36.83,"end":38.13,"sentiment":"neutral","sentiment_score":0.026092502754181623},{"text":"Long story short, I actually called last year in October and spoke to Karen Joy just regarding IT services.","start":38.670002,"end":44.695,"sentiment":"neutral","sentiment_score":0.0006632581843357338},{"text":"And at the time, she said you guys were all set, but to try again in another twelve months.","start":44.835,"end":48.835,"sentiment":"neutral","sentiment_score":-0.03897140322155074}],"sentiment":"neutral","sentiment_score":-0.008636981838059669,"num_words":49,"start":34.99,"end":48.835},{"sentences":[{"text":"So I'm just following up on that, touching base.","start":48.835,"end":50.935,"sentiment":"neutral","sentiment_score":-0.0021413315682568485},{"text":"I'm just seeing if you guys were still obviously okay with your IT services provider or, you know, if it was time for a review or anything like that, how you guys were going pretty much.","start":51.075,"end":60.31,"sentiment":"neutral","sentiment_score":0.03076777232086493},{"text":"Oh, just...","start":64.21,"end":64.87,"sentiment":"neutral","sentiment_score":-0.029952192679047585},{"text":"That's so...","start":66.770004,"end":67.43,"sentiment":"neutral","sentiment_score":0.0007876378949731588},{"text":"Yeah.","start":70.770004,"end":70.93,"sentiment":"neutral","sentiment_score":0.06510813534259796}],"sentiment":"neutral","sentiment_score":0.021902936904225498,"num_words":50,"start":48.835,"end":70.93},{"sentences":[{"text":"I can definitely do that.","start":70.93,"end":71.865005,"sentiment":"neutral","sentiment_score":0.10681902319192886},{"text":"And, also, I tried calling Karen directly with the number we called last year, which was her mobile.","start":71.865005,"end":76.505005,"sentiment":"neutral","sentiment_score":-0.022689242329862382},{"text":"Is that no longer in use?","start":76.505005,"end":78.185005,"sentiment":"neutral","sentiment_score":-0.10013871515790622},{"text":"Because it seems to beeped three times at the end.","start":78.185005,"end":81.325005,"sentiment":"neutral","sentiment_score":-0.09513208568096161},{"text":"Karen Joy is what we had.","start":84.905,"end":91.91,"sentiment":"neutral","sentiment_score":-0.029920015949755907}],"sentiment":"neutral","sentiment_score":-0.035688544209632606,"num_words":45,"start":70.93,"end":91.91},{"sentences":[{"text":"That's all...","start":91.91,"end":92.810005,"sentiment":"neutral","sentiment_score":-0.03320958744734526},{"text":"Yeah.","start":92.87,"end":93.37,"sentiment":"neutral","sentiment_score":-0.009559689089655876},{"text":"Perfect.","start":97.350006,"end":97.75,"sentiment":"neutral","sentiment_score":0.28101086616516113},{"text":"I will do that.","start":97.75,"end":98.39,"sentiment":"neutral","sentiment_score":0.2576371133327484},{"text":"Thank you so much for your help.","start":98.39,"end":99.850006,"sentiment":"positive","sentiment_score":0.4678904925073896}],"sentiment":"neutral","sentiment_score":0.3007209268709024,"num_words":15,"start":91.91,"end":99.850006},{"sentences":[{"text":"And I've got Karen's email.","start":99.91,"end":101.670006,"sentiment":"neutral","sentiment_score":0.14729429483413697},{"text":"Is that still the best one to go through, or inquiries is probably better?","start":101.670006,"end":105.025,"sentiment":"neutral","sentiment_score":0.05207056765045438},{"text":"Inquiries.","start":107.245,"end":107.745,"sentiment":"neutral","sentiment_score":0.016755729913711548},{"text":"Perfect.","start":108.045,"end":108.525,"sentiment":"neutral","sentiment_score":0.20673269033432007},{"text":"I will send that through.","start":108.525,"end":109.645004,"sentiment":"neutral","sentiment_score":0.19758767485618592}],"sentiment":"neutral","sentiment_score":0.1029571621463849,"num_words":26,"start":99.91,"end":109.645004},{"sentences":[{"text":"Thank you so much for your help.","start":109.645004,"end":111.105,"sentiment":"positive","sentiment_score":0.4907130684171404},{"text":"Same to you.","start":113.645004,"end":114.365005,"sentiment":"positive","sentiment_score":0.3536645472049713},{"text":"Cheers.","start":114.365005,"end":114.765,"sentiment":"positive","sentiment_score":0.36126112937927246},{"text":"Bye.","start":114.765,"end":115.265,"sentiment":"neutral","sentiment_score":0.2239756286144257}],"sentiment":"positive","sentiment_score":0.42343515654404956,"num_words":12,"start":109.645004,"end":115.265}]}}]},{"alternatives":[{"transcript":"Thanks for your call. This may be recorded for quality and training purposes. We will be with you shortly. Welcome to Contour Clinics, the cosmetic medicine experts. If you have an upcoming appointment or have a follow-up question from a recent appointment, press 1. For all other inquiries, press 2. We hope you enjoy your experience with us. Comptroller Clinics. This is Maya speaking. How can I help you today? Mhmm. Look. I'm just in customer service, so I don't really know those things if I'm completely honest with you. If you wanted to send through an email to inquiries, I can definitely forward it on to the right person if you'd like. Who who were you trying to call? Oh, yeah. I'm I'm not too sure, to be honest. Yeah. If you just, yeah, if you just wanna send the email, I can forward it on to the right people for you. Yeah. Inquiries. No worries at all. You have a great day. Thanks. 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for your call. This may be recorded for quality and training purposes. We will be with you shortly. Welcome to Contour Clinics, the cosmetic medicine experts. If you have an upcoming appointment or have a follow-up question from a recent appointment, press 1.\n\nFor all other inquiries, press 2. We hope you enjoy your experience with us. Comptroller Clinics. This is Maya speaking. How can I help you today?\n\nMhmm. Look. I'm just in customer service, so I don't really know those things if I'm completely honest with you. If you wanted to send through an email to inquiries, I can definitely forward it on to the right person if you'd like. Who who were you trying to call?\n\nOh, yeah. I'm I'm not too sure, to be honest. Yeah. If you just, yeah, if you just wanna send the email, I can forward it on to the right people for you. Yeah.\n\nInquiries. No worries at all. You have a great day. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for your call.","start":0.71999997,"end":1.8399999,"sentiment":"positive","sentiment_score":0.3953511267900467},{"text":"This may be recorded for quality and training purposes.","start":1.8399999,"end":4.74,"sentiment":"neutral","sentiment_score":0.10020867238442104},{"text":"We will be with you shortly.","start":5.04,"end":6.42,"sentiment":"neutral","sentiment_score":0.113759346306324},{"text":"Welcome to Contour Clinics, the cosmetic medicine experts.","start":10.719999,"end":14.42,"sentiment":"neutral","sentiment_score":0.24802246876060963},{"text":"If you have an upcoming appointment or have a follow-up question from a recent appointment, press 1.","start":15.6449995,"end":21.825,"sentiment":"neutral","sentiment_score":0.13748221844434738}],"sentiment":"neutral","sentiment_score":0.17016400227492506,"num_words":44,"start":0.71999997,"end":21.825},{"sentences":[{"text":"For all other inquiries, press 2.","start":22.285,"end":24.785,"sentiment":"neutral","sentiment_score":0.10260815794269244},{"text":"We hope you enjoy your experience with us.","start":25.404999,"end":28.145,"sentiment":"positive","sentiment_score":0.5149043202400208},{"text":"Comptroller Clinics.","start":31.79,"end":32.59,"sentiment":"neutral","sentiment_score":0.12905290722846985},{"text":"This is Maya speaking.","start":32.59,"end":33.31,"sentiment":"neutral","sentiment_score":0.16416962817311287},{"text":"How can I help you today?","start":33.31,"end":34.53,"sentiment":"neutral","sentiment_score":0.15445240959525108}],"sentiment":"neutral","sentiment_score":0.252937780549893,"num_words":26,"start":22.285,"end":34.53},{"sentences":[{"text":"Mhmm.","start":50.015,"end":50.515,"sentiment":"neutral","sentiment_score":0.011088318191468716},{"text":"Look.","start":61.47,"end":61.71,"sentiment":"neutral","sentiment_score":-0.007589566521346569},{"text":"I'm just in customer service, so I don't really know those things if I'm completely honest with you.","start":61.71,"end":65.87,"sentiment":"neutral","sentiment_score":-0.033271991233858794},{"text":"If you wanted to send through an email to inquiries, I can definitely forward it on to the right person if you'd like.","start":65.87,"end":70.395,"sentiment":"neutral","sentiment_score":0.004809287285594189},{"text":"Who who were you trying to call?","start":82.634995,"end":84.12,"sentiment":"neutral","sentiment_score":-0.048681875956909995}],"sentiment":"neutral","sentiment_score":-0.016511132293380797,"num_words":50,"start":50.015,"end":84.12},{"sentences":[{"text":"Oh, yeah.","start":88.76,"end":89.32,"sentiment":"neutral","sentiment_score":-0.027342336252331734},{"text":"I'm I'm not too sure, to be honest.","start":89.32,"end":91.26,"sentiment":"neutral","sentiment_score":-0.07573829591274261},{"text":"Yeah.","start":92.36,"end":92.68,"sentiment":"neutral","sentiment_score":-0.011223502457141876},{"text":"If you just, yeah, if you just wanna send the email, I can forward it on to the right people for you.","start":92.68,"end":96.435,"sentiment":"neutral","sentiment_score":0.008614210454239086},{"text":"Yeah.","start":105.634995,"end":106.034996,"sentiment":"neutral","sentiment_score":0.01559653040021658}],"sentiment":"neutral","sentiment_score":-0.013726628878537346,"num_words":34,"start":88.76,"end":106.034996},{"sentences":[{"text":"Inquiries.","start":106.034996,"end":106.534996,"sentiment":"neutral","sentiment_score":0.0044073257595300674},{"text":"No worries at all.","start":111.530876,"end":112.33087,"sentiment":"positive","sentiment_score":0.34996914863586426},{"text":"You have a great day.","start":112.33087,"end":113.39087,"sentiment":"positive","sentiment_score":0.5476624071598053},{"text":"Thanks.","start":115.29087,"end":115.770874,"sentiment":"neutral","sentiment_score":0.28783702850341797},{"text":"Bye.","start":115.770874,"end":116.270874,"sentiment":"neutral","sentiment_score":0.1200156882405281}],"sentiment":"positive","sentiment_score":0.3792040560704966,"num_words":12,"start":106.034996,"end":116.270874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for your call. This may be recorded for quality and training purposes. We will be with you shortly. Welcome to Contour Clinics, the cosmetic medicine experts. If you have an upcoming appointment or have a follow-up question from a recent appointment, press 1.\n\nFor all other inquiries, press 2. We hope you enjoy your experience with us. Comptroller Clinics. This is Maya speaking. How can I help you today?\n\nChannel 0: Oh, hi, Maya. My name is Henry. I'm calling from TechnoWanda. Long story short, I actually called last year in October and spoke to Karen Joy just regarding IT services. And at the time, she said you guys were all set, but to try again in another twelve months.\n\nSo I'm just following up on that,\n\nChannel 1: Mhmm.\n\nChannel 0: touching base. I'm just seeing if you guys were still obviously okay with your IT services provider or, you know, if it was time for a review or anything like that, how you guys were going pretty much.\n\nChannel 1: Look. I'm just in customer service, so I don't really know those\n\nChannel 0: Oh,\n\nChannel 1: things\n\nChannel 0: just...\n\nChannel 1: if I'm completely honest with you. If you wanted to send through\n\nChannel 0: That's\n\nChannel 1: an\n\nChannel 0: so...\n\nChannel 1: email to inquiries, I can definitely forward it on to the right person if you'd like.\n\nChannel 0: Yeah. I can definitely do that. And, also, I tried calling Karen directly with the number we called last year, which was her mobile. Is that no longer in use? Because it seems to beeped three times at the end.\n\nChannel 1: Who who were you trying to call?\n\nChannel 0: Karen Joy is what we\n\nChannel 1: Oh, yeah. I'm I'm not too sure, to be honest.\n\nChannel 0: had. That's all...\n\nChannel 1: Yeah. If you\n\nChannel 0: Yeah.\n\nChannel 1: just, yeah, if you just wanna send the email, I can forward it on to the right people for you.\n\nChannel 0: Perfect. I will do that. Thank you so much for your help. And I've got Karen's email. Is that still the best one to go through, or inquiries is probably better?\n\nChannel 1: Yeah. Inquiries.\n\nChannel 0: Inquiries. Perfect. I will send that through. Thank you so much for your help.\n\nChannel 1: No worries at all. You have a great day.\n\nChannel 0: Same to you. Cheers. Bye.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for your call.","start":0.71999997,"end":1.8399999,"sentiment":"positive","sentiment_score":0.3953511267900467},{"text":"This may be recorded for quality and training purposes.","start":1.8399999,"end":4.74,"sentiment":"neutral","sentiment_score":0.10020867238442104},{"text":"We will be with you shortly.","start":5.04,"end":6.42,"sentiment":"neutral","sentiment_score":0.113759346306324},{"text":"Welcome to Contour Clinics, the cosmetic medicine experts.","start":10.719999,"end":14.42,"sentiment":"neutral","sentiment_score":0.24802246876060963},{"text":"If you have an upcoming appointment or have a follow-up question from a recent appointment, press 1.","start":15.6449995,"end":21.825,"sentiment":"neutral","sentiment_score":0.13748221844434738}],"sentiment":"neutral","sentiment_score":0.17016400227492506,"channel":1,"num_words":44,"start":0.71999997,"end":21.825},{"sentences":[{"text":"For all other inquiries, press 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you","start":92.68,"end":93.0,"sentiment":"neutral","sentiment_score":-0.009742559399455786}],"sentiment":"neutral","sentiment_score":-0.010236207085351149,"channel":1,"num_words":3,"start":92.36,"end":93.0},{"sentences":[{"text":"Yeah.","start":92.87,"end":93.37,"sentiment":"neutral","sentiment_score":-0.009559689089655876}],"sentiment":"neutral","sentiment_score":-0.009559689089655876,"channel":0,"num_words":1,"start":92.87,"end":93.37},{"sentences":[{"text":"just, yeah, if you just wanna send the email, I can forward it on to the right people for you.","start":93.0,"end":96.435,"sentiment":"neutral","sentiment_score":0.010449887439608573}],"sentiment":"neutral","sentiment_score":0.010449887439608573,"channel":1,"num_words":20,"start":93.0,"end":96.435},{"sentences":[{"text":"Perfect.","start":97.350006,"end":97.75,"sentiment":"neutral","sentiment_score":0.28101086616516113},{"text":"I will do 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help.","start":109.645004,"end":111.105,"sentiment":"positive","sentiment_score":0.4907130684171404}],"sentiment":"neutral","sentiment_score":0.33188701953206745,"channel":0,"num_words":14,"start":107.245,"end":111.105},{"sentences":[{"text":"No worries at all.","start":111.530876,"end":112.33087,"sentiment":"positive","sentiment_score":0.34996914863586426},{"text":"You have a great day.","start":112.33087,"end":113.39087,"sentiment":"positive","sentiment_score":0.5476624071598053}],"sentiment":"positive","sentiment_score":0.4597987367047204,"channel":1,"num_words":9,"start":111.530876,"end":113.39087},{"sentences":[{"text":"Same to you.","start":113.645004,"end":114.365005,"sentiment":"positive","sentiment_score":0.3536645472049713},{"text":"Cheers.","start":114.365005,"end":114.765,"sentiment":"positive","sentiment_score":0.36126112937927246},{"text":"Bye.","start":114.765,"end":115.265,"sentiment":"neutral","sentiment_score":0.2239756286144257}],"sentiment":"neutral","sentiment_score":0.3292460799217224,"channel":0,"num_words":5,"start":113.645004,"end":115.265},{"sentences":[{"text":"Thanks.","start":115.29087,"end":115.770874,"sentiment":"neutral","sentiment_score":0.28783702850341797},{"text":"Bye.","start":115.770874,"end":116.270874,"sentiment":"neutral","sentiment_score":0.1200156882405281}],"sentiment":"neutral","sentiment_score":0.20392635837197304,"channel":1,"num_words":2,"start":115.29087,"end":116.270874}]},"summary":{"result":"success","short":"A customer service representative from Contour Clinics is calling to follow up on an IT services request from a previous call with Karen Joy. The representative is unsure if the previous representative is still working with their provider and offers to forward an email inquiry to the appropriate person. The call ends with the representative thanking the caller and confirming the best email to send inquiries to."},"intents":{"segments":[{"text":"My name is Henry. I'm calling from TechnoWanda. Long story short, I actually called last year in October and spoke to Karen Joy just regarding IT services. And at the time, she said you guys were all set, but to try again in another twelve months. So I'm just following up on that, Mhmm. touching base.","start_word":73,"end_word":128,"intents":[{"intent":"Follow up on it services","confidence_score":0.024522696}]}]},"sentiments":{"segments":[{"text":"Thanks for your call.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.3859397172927856},{"text":"This may be recorded for quality and training purposes. We will be with you shortly. Welcome to Contour Clinics, the cosmetic medicine experts. If you have an upcoming appointment or have a follow-up question from a recent appointment, press 1. For all other inquiries, press 2. We hope you enjoy your experience with us. Comptroller Clinics. This is Maya speaking. How can I help you today? Oh, hi, Maya. My name is Henry. I'm calling from TechnoWanda. Long story short, I actually called last year in October and spoke to Karen Joy just regarding IT services. And at the time, she said you guys were all set, but to try again in another twelve months. So I'm just following up on that, Mhmm. touching base. I'm just seeing if you guys were still obviously okay with your IT services provider or, you know, if it was time for a review or anything like that, how you guys were going pretty much. Look. I'm just in customer service, so I don't really know those Oh, things just... if I'm completely honest with you. If you wanted to send through That's an so... email to inquiries, I can definitely forward it on to the right person if you'd like. Yeah. I can definitely do that. And, also, I tried calling Karen directly with the number we called last year, which was her mobile. Is that no longer in use? Because it seems to beeped three times at the end. Who who were you trying to call? Karen Joy is what we Oh, yeah. I'm I'm not too sure, to be honest. had. That's all... Yeah. If you Yeah. just, yeah, if you just wanna send the email, I can forward it on to the right people for you. Perfect. I will do that.","start_word":4,"end_word":304,"sentiment":"neutral","sentiment_score":0.03661787882447243},{"text":"Thank you so much for your help.","start_word":305,"end_word":311,"sentiment":"positive","sentiment_score":0.46760520339012146},{"text":"And I've got Karen's email. Is that still the best one to go through, or inquiries is probably better? Yeah. Inquiries. Inquiries. Perfect. I will send that through.","start_word":312,"end_word":339,"sentiment":"neutral","sentiment_score":0.08889937400817871},{"text":"Thank you so much for your help. No worries at all. You have a great day. Same to you. Cheers.","start_word":340,"end_word":359,"sentiment":"positive","sentiment_score":0.44769033789634705},{"text":"Bye. Thanks. Bye.","start_word":360,"end_word":362,"sentiment":"neutral","sentiment_score":0.21591641008853912}],"average":{"sentiment":"neutral","sentiment_score":0.07661890888594061}}}}