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Marine. Yeah. Mhmm. Mhmm. Mhmm. Okay. May I know your full address, please, for us check the availability of the service? Three zero five. Mhmm. Four four eight or 4A? 48. 4 8. Okay. Letter A. Sorry? Can I get the street again? Can you spell that, please? R e c. Mhmm. R. Mhmm. Mhmm. R E T R E A T. Mhmm. Okay. Retreat. Mhmm. Is it Penrith, N S W 22750? Okay. Is it okay if I put your note? Let me just check the address. Okay. Hang on. Hello? Yes. Hello, Michael. Thank you for waiting. So upon checking the address, it's available under Linham Networks. Have you tried to visit our website or not yet? Theearthhole.net.au. Mhmm. Yeah. So if you can see on our website, we have the you can see there the available plan speed that we have. And mhmm. Mhmm. Mhmm. Yeah. Mhmm. Actually, as of the moment, that we're on a regular process. So but if you if ever you decide to sign up under twelve month or twenty four month contract, we have a 15% discount for the first three months. 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Good morning. This is Maureen from Airtel tech support. Yeah. Yes.\n\nHello? Can you hear me? Yes. Sorry. I missed your call a while ago.\n\nMay I know your concern, please? Airtel, Australia. Marine. Yeah. Mhmm.\n\nMhmm. Mhmm. Okay. May I know your full address, please, for us check the availability of the service? Three zero five.\n\nMhmm. Four four eight or 4A? 48. 4 8. Okay.\n\nLetter A. Sorry? Can I get the street again? Can you spell that, please? R e c.\n\nMhmm. R. Mhmm. Mhmm. R E T R E A T.\n\nMhmm. Okay. Retreat. Mhmm. Is it Penrith, N S W 22750?\n\nOkay. Is it okay if I put your note? Let me just check the address. Okay. Hang on.\n\nHello? Yes. Hello, Michael. Thank you for waiting. So upon checking the address, it's available under Linham Networks.\n\nHave you tried to visit our website or not yet? Theearthhole.net.au. Mhmm. Yeah. So if you can see on our website, we have the you can see there the available plan speed that we have.\n\nAnd mhmm. Mhmm. Mhmm. Yeah. Mhmm.\n\nActually, as of the moment, that we're on a regular process. So but if you if ever you decide to sign up under twelve month or twenty four month contract, we have a 15% discount for the first three months. That's the only promo that we can offer. But for the our cheapest one, yeah, you're right. It's $69.95.\n\nThat is the basic one. You mean a mobile plan? Actually, we do have also a mobile plan, but, yeah, like what I said, it's on a regular price also. Mobile sim plans. Yeah.\n\nYou're welcome. Have a great day. 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Hello? Hi. Yeah. Yeah. I can hear you. Yeah. Sorry. What what company are you with? Ah, AirCal. Yeah. Yeah. Yeah. And your name is sorry? Hey, Maureen. My name is Michael. So, yeah, I was just looking to I was moving into a new apartment, and I wanted to, you know, maybe look at your Internet plan and maybe even the mobile plan too. Okay. Okay. My full address is 305 In yeah. 4A 4A. Like the letter a. Yep. The letter A. In Retreat Drive in Penrith. Yeah. Retreat Retreat Drive in Penrith. R E T R what? Retreat. R E T R A wait. R A T R E A T. There you go. E a t. Yeah. Drive. Yes. Yes. Okay. Hello? Yeah. I'm I'm on the website now. Yes. I just saw, but they're just, like, very expensive compared to, like, other providers. But I like Airtel because, you know, actually, Airtel was my first Internet provider when I was a kid. You know? So so interesting. But $69, right, a month for essentially, it says here, like, 25 megabytes. Right? It's, like, much worse because, for example, for for 50 for $50, we get a 100 megabytes with other providers. So I was just wondering, like, why is it so expensive, and is there anything that could do you guys price match? Or Okay. Right. Right. What about, like, if we bundle, like, some mobile phones with it? Because I've got, like, two SIM plans. Right? Two mobile phones that I can bundle if you guys do that. Do you guys do that? Mhmm. Together. Okay. Okay. Thank you. Thank you. That's okay then. Well, have a good day. Okay? Thank you for answering my call. 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Hello? Hi. Yeah. Yeah.\n\nI can hear you. Yeah. Sorry. What what company are you with? Ah, AirCal.\n\nYeah. Yeah. Yeah. And your name is sorry? Hey, Maureen.\n\nMy name is Michael. So, yeah, I was just looking to I was moving into a new apartment, and I wanted to, you know, maybe look at your Internet plan and maybe even the mobile plan too. Okay. Okay. My full address is 305 In yeah.\n\n4A 4A. Like the letter a. Yep. The letter A. In Retreat Drive in Penrith.\n\nYeah. Retreat Retreat Drive in Penrith. R E T R what? Retreat. R E T R A wait.\n\nR A T R E A T. There you go. E a t. Yeah. Drive.\n\nYes. Yes. Okay. Hello? Yeah.\n\nI'm I'm on the website now. Yes. I just saw, but they're just, like, very expensive compared to, like, other providers. But I like Airtel because, you know, actually, Airtel was my first Internet provider when I was a kid. You know?\n\nSo so interesting. But $69, right, a month for essentially, it says here, like, 25 megabytes. Right? It's, like, much worse because, for example, for for 50 for $50, we get a 100 megabytes with other providers. So I was just wondering, like, why is it so expensive, and is there anything that could do you guys price match?\n\nOr Okay. Right. Right. What about, like, if we bundle, like, some mobile phones with it? Because I've got, like, two SIM plans.\n\nRight? Two mobile phones that I can bundle if you guys do that. Do you guys do that? Mhmm. Together.\n\nOkay. Okay. Thank you. Thank you. That's okay then.\n\nWell, have a good day. Okay? Thank you for answering my call. 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you.","start":487.015,"end":487.835,"sentiment":"positive","sentiment_score":0.38044700026512146},{"text":"That's okay then.","start":488.055,"end":488.855,"sentiment":"positive","sentiment_score":0.33742615580558777}],"sentiment":"neutral","sentiment_score":0.29351766945587265,"num_words":9,"start":483.495,"end":488.855},{"sentences":[{"text":"Well, have a good day.","start":488.855,"end":489.655,"sentiment":"positive","sentiment_score":0.40969552397727965},{"text":"Okay?","start":489.655,"end":489.895,"sentiment":"neutral","sentiment_score":0.2673119008541107},{"text":"Thank you for answering my call.","start":489.895,"end":491.355,"sentiment":"positive","sentiment_score":0.5049745788176855},{"text":"Bye bye.","start":493.415,"end":494.155,"sentiment":"neutral","sentiment_score":0.26121763512492174}],"sentiment":"positive","sentiment_score":0.4191480188497475,"num_words":14,"start":488.855,"end":494.155}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support.\n\nChannel 1: Hi. Hello?\n\nChannel 0: Yeah. Yes. Hello? Can you\n\nChannel 1: Hi.\n\nChannel 0: hear me?\n\nChannel 1: Yeah. Yeah. I can hear you.\n\nChannel 0: Yes. Sorry. I missed your call a while ago. May I know your concern, please?\n\nChannel 1: Yeah. Sorry. What what company are you with?\n\nChannel 0: Airtel, Australia.\n\nChannel 1: Ah, AirCal. Yeah. Yeah. Yeah. And your name is sorry?\n\nChannel 0: Marine.\n\nChannel 1: Hey, Maureen. My name is Michael.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: So, yeah, I was just looking to I was moving into a new apartment,\n\nChannel 0: Mhmm.\n\nChannel 1: and I wanted to, you know, maybe look at your Internet plan and maybe even the mobile plan too.\n\nChannel 0: Mhmm. Okay. May I know your full address, please, for us check the availability of the service?\n\nChannel 1: Okay. Okay. My full address is 305\n\nChannel 0: Three\n\nChannel 1: In\n\nChannel 0: zero five. Mhmm.\n\nChannel 1: yeah. 4A\n\nChannel 0: Four four eight or 4A?\n\nChannel 1: 4A.\n\nChannel 0: 48.\n\nChannel 1: Like the letter\n\nChannel 0: 4\n\nChannel 1: a.\n\nChannel 0: 8.\n\nChannel 1: Yep. The letter\n\nChannel 0: Okay.\n\nChannel 1: A.\n\nChannel 0: Letter A.\n\nChannel 1: In Retreat Drive in\n\nChannel 0: Sorry? Can I get the street again?\n\nChannel 1: Penrith. Yeah. Retreat Retreat Drive in Penrith.\n\nChannel 0: Can you spell that, please?\n\nChannel 1: R E T\n\nChannel 0: R\n\nChannel 1: R\n\nChannel 0: e c. Mhmm. R. Mhmm.\n\nChannel 1: what? Retreat. R E T R A wait.\n\nChannel 0: Mhmm.\n\nChannel 1: R A T R E A T. There you go.\n\nChannel 0: R E T R\n\nChannel 1: E a t.\n\nChannel 0: E A T. Mhmm. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Retreat. Mhmm.\n\nChannel 1: Drive.\n\nChannel 0: Is it Penrith, N\n\nChannel 1: Yes.\n\nChannel 0: S W 22750?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Is it okay if I put your note? Let me just check the address.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello, Michael. Thank you for waiting. So upon checking the address, it's available under Linham Networks. Have you tried to visit our website or not yet?\n\nTheearthhole.net.au.\n\nChannel 1: Yeah. I'm I'm on the website now.\n\nChannel 0: Mhmm. Yeah. So if you can see on our website, we have the you can see there the available plan speed that we have.\n\nChannel 1: Yes.\n\nChannel 0: And\n\nChannel 1: I just saw, but they're just, like, very expensive compared to, like, other providers.\n\nChannel 0: mhmm.\n\nChannel 1: But I like Airtel because, you know, actually, Airtel was my first Internet provider when I was a kid. You know? So so interesting. But $69, right, a month for essentially, it says here,\n\nChannel 0: Mhmm.\n\nChannel 1: like, 25 megabytes. Right?\n\nChannel 0: Mhmm.\n\nChannel 1: It's, like,\n\nChannel 0: Yeah.\n\nChannel 1: much worse because, for example, for for 50 for $50,\n\nChannel 0: Mhmm.\n\nChannel 1: we get a 100 megabytes with other providers. So I was just wondering, like, why is it so expensive, and is there anything that could do you guys price match? Or\n\nChannel 0: Actually, as of the moment, that we're on a regular process. So but if you if ever you decide to sign up under twelve month or twenty four month contract, we have a 15% discount for the first three months. That's the only promo that we can\n\nChannel 1: Okay.\n\nChannel 0: offer. But for the our cheapest one, yeah, you're right. It's $69.95.\n\nChannel 1: Right.\n\nChannel 0: That\n\nChannel 1: Right.\n\nChannel 0: is the basic one.\n\nChannel 1: What about, like, if we bundle, like, some mobile phones with it? Because I've got, like, two SIM plans. Right? Two mobile phones that I can bundle if you guys do that. Do you guys do that?\n\nChannel 0: You mean a mobile plan?\n\nChannel 1: Mhmm. Together.\n\nChannel 0: Actually, we do have also a mobile plan, but, yeah, like what I said, it's on a regular price also.\n\nChannel 1: Okay.\n\nChannel 0: Mobile sim plans. Yeah.\n\nChannel 1: Okay. Thank you. Thank you. That's okay then. Well, have a good day.\n\nOkay? Thank you for answering my call.\n\nChannel 0: You're welcome. Have a great\n\nChannel 1: Bye\n\nChannel 0: day.\n\nChannel 1: bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.1999998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.22397226095199585},{"text":"Good morning.","start":3.6799998,"end":4.34,"sentiment":"positive","sentiment_score":0.5035503953695297},{"text":"This is Maureen from Airtel tech 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also.","start":474.635,"end":483.71002,"sentiment":"neutral","sentiment_score":0.03152174772694707}],"sentiment":"neutral","sentiment_score":0.03152174772694707,"channel":0,"num_words":20,"start":474.635,"end":483.71002},{"sentences":[{"text":"Okay.","start":483.495,"end":483.995,"sentiment":"neutral","sentiment_score":0.0399346686899662}],"sentiment":"neutral","sentiment_score":0.0399346686899662,"channel":1,"num_words":1,"start":483.495,"end":483.995},{"sentences":[{"text":"Mobile sim plans.","start":483.71002,"end":484.99002,"sentiment":"neutral","sentiment_score":0.06232765316963196},{"text":"Yeah.","start":484.99002,"end":485.49002,"sentiment":"neutral","sentiment_score":0.07896898686885834}],"sentiment":"neutral","sentiment_score":0.06648798659443855,"channel":0,"num_words":4,"start":483.71002,"end":485.49002},{"sentences":[{"text":"Okay.","start":485.73502,"end":486.215,"sentiment":"neutral","sentiment_score":0.15218380093574524},{"text":"Thank you.","start":486.215,"end":487.015,"sentiment":"positive","sentiment_score":0.33818404376506805},{"text":"Thank you.","start":487.015,"end":487.835,"sentiment":"positive","sentiment_score":0.38044700026512146},{"text":"That's okay then.","start":488.055,"end":488.855,"sentiment":"positive","sentiment_score":0.33742615580558777},{"text":"Well, have a good day.","start":488.855,"end":489.655,"sentiment":"positive","sentiment_score":0.40969552397727965}],"sentiment":"positive","sentiment_score":0.3577078443307143,"channel":1,"num_words":13,"start":485.73502,"end":489.655},{"sentences":[{"text":"Okay?","start":489.655,"end":489.895,"sentiment":"neutral","sentiment_score":0.2673119008541107},{"text":"Thank you for answering my call.","start":489.895,"end":491.355,"sentiment":"positive","sentiment_score":0.5049745788176855}],"sentiment":"positive","sentiment_score":0.47102276768003193,"channel":1,"num_words":7,"start":489.655,"end":491.355},{"sentences":[{"text":"You're welcome.","start":491.79,"end":492.61002,"sentiment":"positive","sentiment_score":0.5368070006370544},{"text":"Have a great","start":493.07,"end":493.63,"sentiment":"positive","sentiment_score":0.59011443456014}],"sentiment":"positive","sentiment_score":0.5687914609909057,"channel":0,"num_words":5,"start":491.79,"end":493.63},{"sentences":[{"text":"Bye","start":493.415,"end":493.655,"sentiment":"positive","sentiment_score":0.4000129103660583}],"sentiment":"positive","sentiment_score":0.4000129103660583,"channel":1,"num_words":1,"start":493.415,"end":493.655},{"sentences":[{"text":"day.","start":493.63,"end":493.95,"sentiment":"neutral","sentiment_score":0.27166247367858887}],"sentiment":"neutral","sentiment_score":0.27166247367858887,"channel":0,"num_words":1,"start":493.63,"end":493.95},{"sentences":[{"text":"bye.","start":493.655,"end":494.155,"sentiment":"neutral","sentiment_score":0.12242235988378523}],"sentiment":"neutral","sentiment_score":0.12242235988378523,"channel":1,"num_words":1,"start":493.655,"end":494.155},{"sentences":[{"text":"Bye.","start":493.95,"end":494.45,"sentiment":"neutral","sentiment_score":-0.08031943440437317}],"sentiment":"neutral","sentiment_score":-0.08031943440437317,"channel":0,"num_words":1,"start":493.95,"end":494.45}]},"summary":{"result":"success","short":"A customer named Michael calls Airtel tech support to inquire about their internet plan and mobile plan. The representative, named Maureen, checks the availability of the service and informs Michael that they have a 15 percent discount for their first three months if they sign up with a regular price plan. Michael asks about bundling mobile phones and Maureen explains that they offer a free mobile plan with two SIM cards and a free mobile sim plan."},"intents":{"segments":[{"text":"May I know your full address, please, for us check the availability of the service? Okay. Okay.","start_word":106,"end_word":122,"intents":[{"intent":"Check availability of service","confidence_score":0.037765298}]},{"text":"And I just saw, but they're just, like, very expensive compared to, like, other providers. mhmm.","start_word":313,"end_word":328,"intents":[{"intent":"Compare service rates","confidence_score":0.00005979661}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22397226095199585},{"text":"Good morning. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.40430766344070435},{"text":"Hi. Hello? Yeah. Yes. Hello? Can you Hi. hear me? Yeah. Yeah. I can hear you. Yes. Sorry. I missed your call a while ago. May I know your concern, please? Yeah. Sorry. What what company are you with? Airtel, Australia. Ah, AirCal. Yeah. Yeah. Yeah. And your name is sorry? Marine. Hey, Maureen. My name is Michael. Yeah. Mhmm. So, yeah, I was just looking to I was moving into a new apartment, Mhmm. and I wanted to, you know, maybe look at your Internet plan and maybe even the mobile plan too. Mhmm. Okay. May I know your full address, please, for us check the availability of the service? Okay. Okay. My full address is 305 Three In zero five. Mhmm. yeah. 4A Four four eight or 4A? 4A. 48. Like the letter 4 a. 8. Yep. The letter Okay. A. Letter A. In Retreat Drive in Sorry? Can I get the street again? Penrith. Yeah. Retreat Retreat Drive in Penrith. Can you spell that, please? R E T R R e c. Mhmm. R. Mhmm. what? Retreat. R E T R A wait. Mhmm. R A T R E A T. There you go. R E T R E a t. E A T. Mhmm. Okay. Yeah. Retreat. Mhmm. Drive. Is it Penrith, N Yes. S W 22750? Yes. Okay. Is it okay if I put your note? Let me just check the address. Okay. Okay. Hang on. Hello? Hello? Yes. Hello, Michael.","start_word":10,"end_word":255,"sentiment":"neutral","sentiment_score":0.010639563202857971},{"text":"Thank you for waiting.","start_word":256,"end_word":259,"sentiment":"positive","sentiment_score":0.37899842858314514},{"text":"So upon checking the address, it's available under Linham Networks. Have you tried to visit our website or not yet? Theearthhole.net.au. Yeah. I'm I'm on the website now. Mhmm. Yeah. So if you can see on our website, we have the you can see there the available plan speed that we have. Yes.","start_word":260,"end_word":312,"sentiment":"neutral","sentiment_score":0.057530593970474206},{"text":"And I just saw, but they're just, like, very expensive compared to, like, other providers.","start_word":313,"end_word":327,"sentiment":"negative","sentiment_score":-0.34513092041015625},{"text":"mhmm. But I like Airtel because, you know, actually, Airtel was my first Internet provider when I was a kid. You know? So so interesting. But $69, right, a month for essentially, it says here, Mhmm. like, 25 megabytes. Right? Mhmm. It's, like, Yeah. much worse because, for example, for for 50 for $50, Mhmm. we get a 100 megabytes with other providers. So I was just wondering, like, why is it so expensive, and is there anything that could do you guys price match? Or Actually, as of the moment, that we're on a regular process. So but if you if ever you decide to sign up under twelve month or twenty four month contract, we have a 15% discount for the first three months. That's the only promo that we can Okay. offer. But for the our cheapest one, yeah, you're right. It's $69.95. Right. That Right. is the basic one. What about, like, if we bundle, like, some mobile phones with it? Because I've got, like, two SIM plans. Right? Two mobile phones that I can bundle if you guys do that. Do you guys do that? You mean a mobile plan? Mhmm. Together. Actually, we do have also a mobile plan, but, yeah, like what I said, it's on a regular price also. Okay. Mobile sim plans. Yeah. Okay. Thank you.","start_word":328,"end_word":552,"sentiment":"neutral","sentiment_score":-0.00046556699089705944},{"text":"Thank you. That's okay then. Well, have a good day.","start_word":553,"end_word":562,"sentiment":"positive","sentiment_score":0.3789551556110382},{"text":"Okay?","start_word":563,"end_word":563,"sentiment":"neutral","sentiment_score":0.2673119008541107},{"text":"Thank you for answering my call. You're welcome. Have a great Bye day.","start_word":564,"end_word":576,"sentiment":"positive","sentiment_score":0.5073608756065369},{"text":"bye. Bye.","start_word":577,"end_word":578,"sentiment":"neutral","sentiment_score":0.11814199388027193}],"average":{"sentiment":"neutral","sentiment_score":0.029394447139748488}}}}