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So I've got an email from my ex wife regarding our time here as NDIS, and we'll try to reactivate the plan manager after a hiatus in NDIS deciding whether to continue with his NDIS care or funding, I should say. Right. That's all been well approved, and it's good to go. So today, I was on the call with NDIS and also the MyIntegra plan manager to resolve the the issue of reactivating his account and getting the funding sorted. So I'm just calling to let the Wonder Word Speech Pathology know that you can send the invoices to MyIntegra, and then they will be paid. Yeah. Yeah. So the plan would be active from the May 1. I think you guys engaged with Austin Nguyen, my son, sometime after that when Lily, my ex wife, she she went to find the service from another provider, which is fine. No problem there. She wouldn't be happy with the last provider. So things should be good for the invoicing. But what I would like is that Lily did mention something like after each visitation with Austin from the speech I'm sorry, from the speech therapist. There'll be, like, a summary or a little, I suppose, an email of an account of what they went through the day, how did it go, session. That's it. Could I get access to that as well, and I'll give you my details? On the on the day, basically. Yeah. Yep. It's Sean Newan. S e I n. Yeah. It's Nguyen, so nguyen,sforSierra,eforecho,9@Gmail.com. Yes. That's right. So new1fe9@Gmail.com. Yep. Yep. So did Lily engage with the East Malden Clinic or the Clayton Clinic? Okay. Cool. That's fine. Okay. Great. Yep. That's fine. So how often is it now? Like, once a week with him? Or which days it is on? I don't know how long are they. Yep. Yep. Okay. One second. Forty five minutes and roughly how much is it an hour you guys charge? Alright. Okay. $1.93. Yeah. Okay. That's fine. Alright. Yeah. Everything should be ready to go. It's yeah. So do you need to reach out to the actual MyIntegra people as well to them? Okay. Yep. Yep. That's fine. Yep. That's fine. It should be sorted by now. Yep. K. Alright. Cool. One other thing is that Austin's also got $500 worth of funding aside for any collateral in terms of materials or, you know, items, objects, essentials that may help him improve his speech terms. And and what my ex wanted was she wanted to get, like, a laptop for him. Sorry. Not a laptop, but an iPad or something where where you can just download one of those speech therapist type of apps where you can learn and play at the same time. We had trouble with that last provider not really endorsing that sort of purchase. But would you maybe review that and see if it's beneficial for him to get something like that? And then we can get it. It doesn't have to be like that, but any sort of, like, in a tablet sort of thing that's less than $500 so that he's got one dedicated for learning. And that would be something that she'll be happy with, and I think it's gonna benefit him so that he knows that that laptop or that sorry. That tablet is for learning only, not for play. So yeah. Yep. Yeah. If she could just drop me an email or both of us an email and then just sort of, like, work through the process to understand if that's appropriate, then that'd be great. Yep. Cool. Okay. No. No. Thanks for the patience. Thank you. Alright. Cheers. Have a good day too. Okay. Okay. Bye. 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Monica. Is there a Carmel from the client care team? Yeah. Potentially. Sure.\n\nSo I've got an email from my ex wife regarding our time here as NDIS, and we'll try to reactivate the plan manager after a hiatus in NDIS deciding whether to continue with his NDIS care or funding, I should say. Right. That's all been well approved, and it's good to go. So today, I was on the call with NDIS and also the MyIntegra plan manager to resolve the the issue of reactivating his account and getting the funding sorted. So I'm just calling to let the Wonder Word Speech Pathology know that you can send the invoices to MyIntegra, and then they will be paid.\n\nYeah. Yeah. So the plan would be active from the May 1. I think you guys engaged with Austin Nguyen, my son, sometime after that when Lily, my ex wife, she she went to find the service from another provider, which is fine. No problem there.\n\nShe wouldn't be happy with the last provider. So things should be good for the invoicing. But what I would like is that Lily did mention something like after each visitation with Austin from the speech I'm sorry, from the speech therapist. There'll be, like, a summary or a little, I suppose, an email of an account of what they went through the day, how did it go, session. That's it.\n\nCould I get access to that as well, and I'll give you my details? On the on the day, basically. Yeah. Yep. It's Sean Newan.\n\nS e I n. Yeah. It's Nguyen, so nguyen,sforSierra,eforecho,9@Gmail.com. Yes. That's right.\n\nSo new1fe9@Gmail.com. Yep. Yep. So did Lily engage with the East Malden Clinic or the Clayton Clinic? Okay.\n\nCool. That's fine. Okay. Great. Yep.\n\nThat's fine. So how often is it now? Like, once a week with him? Or which days it is on? I don't know how long are they.\n\nYep. Yep. Okay. One second. Forty five minutes and roughly how much is it an hour you guys charge?\n\nAlright. Okay. $1.93. Yeah. Okay.\n\nThat's fine. Alright. Yeah. Everything should be ready to go. It's yeah.\n\nSo do you need to reach out to the actual MyIntegra people as well to them? Okay. Yep. Yep. That's fine.\n\nYep. That's fine. It should be sorted by now. Yep. K.\n\nAlright. Cool. One other thing is that Austin's also got $500 worth of funding aside for any collateral in terms of materials or, you know, items, objects, essentials that may help him improve his speech terms. And and what my ex wanted was she wanted to get, like, a laptop for him. Sorry.\n\nNot a laptop, but an iPad or something where where you can just download one of those speech therapist type of apps where you can learn and play at the same time. We had trouble with that last provider not really endorsing that sort of purchase. But would you maybe review that and see if it's beneficial for him to get something like that? And then we can get it. It doesn't have to be like that, but any sort of, like, in a tablet sort of thing that's less than $500 so that he's got one dedicated for learning.\n\nAnd that would be something that she'll be happy with, and I think it's gonna benefit him so that he knows that that laptop or that sorry. That tablet is for learning only, not for play. So yeah. Yep. Yeah.\n\nIf she could just drop me an email or both of us an email and then just sort of, like, work through the process to understand if that's appropriate, then that'd be great. Yep. Cool. Okay. No.\n\nNo. Thanks for the patience. Thank you. Alright. Cheers.\n\nHave a good day too. Okay. Okay. Bye. Yep.","paragraphs":[{"sentences":[{"text":"Hi, Monica.","start":28.904999,"end":29.52,"sentiment":"neutral","sentiment_score":0.021499929018318653},{"text":"Is there a Carmel from the client care team?","start":30.0,"end":32.42,"sentiment":"neutral","sentiment_score":0.003839572529411978},{"text":"Yeah.","start":43.6,"end":44.0,"sentiment":"neutral","sentiment_score":-0.0028067175298929214},{"text":"Potentially.","start":44.0,"end":44.5,"sentiment":"neutral","sentiment_score":-0.000412753492128104},{"text":"Sure.","start":46.155,"end":46.555,"sentiment":"neutral","sentiment_score":0.031469929963350296}],"sentiment":"neutral","sentiment_score":0.007557604981619599,"num_words":14,"start":28.904999,"end":46.555},{"sentences":[{"text":"So I've got an email from my ex wife regarding our time here as NDIS, and we'll try to reactivate the plan manager after a hiatus in NDIS deciding whether to continue with his NDIS care or funding, I should 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fine.","start":298.655,"end":299.39502,"sentiment":"neutral","sentiment_score":0.27952826023101807},{"text":"Alright.","start":300.00998,"end":300.50998,"sentiment":"neutral","sentiment_score":0.33094722032546997},{"text":"Yeah.","start":300.72998,"end":300.96997,"sentiment":"positive","sentiment_score":0.45626723766326904},{"text":"Everything should be ready to go.","start":300.96997,"end":302.50998,"sentiment":"positive","sentiment_score":0.6661397516727448},{"text":"It's yeah.","start":303.21,"end":304.81,"sentiment":"neutral","sentiment_score":0.2874453514814377}],"sentiment":"positive","sentiment_score":0.49316668262084323,"num_words":12,"start":298.655,"end":304.81},{"sentences":[{"text":"So do you need to reach out to the actual MyIntegra people as well to them?","start":304.81,"end":310.03,"sentiment":"neutral","sentiment_score":0.10822239750996232},{"text":"Okay.","start":315.385,"end":315.885,"sentiment":"neutral","sentiment_score":0.12167537212371826},{"text":"Yep.","start":318.905,"end":319.405,"sentiment":"neutral","sentiment_score":0.12577491998672485},{"text":"Yep.","start":331.42,"end":331.92,"sentiment":"neutral","sentiment_score":0.012169848196208475},{"text":"That's fine.","start":343.595,"end":344.335,"sentiment":"neutral","sentiment_score":0.12821321934461594}],"sentiment":"neutral","sentiment_score":0.10702880662644193,"num_words":21,"start":304.81,"end":344.335},{"sentences":[{"text":"Yep.","start":356.155,"end":356.655,"sentiment":"neutral","sentiment_score":-0.060392480343580246},{"text":"That's fine.","start":356.95502,"end":357.435,"sentiment":"neutral","sentiment_score":0.09409137815237045},{"text":"It should be sorted by 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to get, like, a laptop for him.","start":383.085,"end":386.79,"sentiment":"neutral","sentiment_score":0.048348563024774194},{"text":"Sorry.","start":386.79,"end":387.03,"sentiment":"neutral","sentiment_score":0.008700035512447357}],"sentiment":"neutral","sentiment_score":0.06257124227594654,"num_words":53,"start":367.06,"end":387.03},{"sentences":[{"text":"Not a laptop, but an iPad or something where where you can just download one of those speech therapist type of apps where you can learn and play at the same time.","start":387.03,"end":394.72998,"sentiment":"neutral","sentiment_score":0.038041982537833974},{"text":"We had trouble with that last provider not really endorsing that sort of purchase.","start":395.19,"end":399.85,"sentiment":"neutral","sentiment_score":-0.08950522648436683},{"text":"But would you maybe review that and see if it's beneficial for him to get something like that?","start":401.195,"end":407.375,"sentiment":"neutral","sentiment_score":0.1030151645342509},{"text":"And then we can get it.","start":407.515,"end":408.23502,"sentiment":"neutral","sentiment_score":0.08686923359831174},{"text":"It doesn't have to be like that, but any sort of, like, in a tablet sort of thing that's less than $500 so that he's got one dedicated for learning.","start":408.23502,"end":415.4,"sentiment":"neutral","sentiment_score":0.08204211195309957}],"sentiment":"neutral","sentiment_score":0.04801021992228925,"num_words":100,"start":387.03,"end":415.4},{"sentences":[{"text":"And that would be something that she'll be happy with, and I think it's gonna benefit him so that he knows that that laptop or that sorry.","start":416.66,"end":425.46,"sentiment":"neutral","sentiment_score":0.31002324095202816},{"text":"That tablet is for learning only, not for play.","start":425.46,"end":428.775,"sentiment":"neutral","sentiment_score":0.0013804781354135936},{"text":"So yeah.","start":428.775,"end":429.755,"sentiment":"neutral","sentiment_score":0.03826567530632019},{"text":"Yep.","start":441.975,"end":442.35,"sentiment":"neutral","sentiment_score":0.0917758047580719},{"text":"Yeah.","start":447.47,"end":447.87,"sentiment":"neutral","sentiment_score":0.019528968259692192}],"sentiment":"neutral","sentiment_score":0.2142721983138472,"num_words":40,"start":416.66,"end":447.87},{"sentences":[{"text":"If she could just drop me an email or both of us an email and then just sort of, like, work through the process to understand if that's appropriate, then that'd be 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For more Venice, press 1. For Clayton, press 2. Onto at Sage Pathology. Monica speaking. How can I help? There is. She is just away at this stage. She's not here today. Is there something I could assist you with? I'll be covering the Maldenese Clinic today. Yep. Oh, yes. Yes. Mhmm. Mhmm. Okay. Amazing. Yep. So they have provided information that they are able to reinstate and then go ahead with the payment of those invoices? Perfect. Yes. Yes. Yep. Mhmm. Yeah. Sure. Yep. Yep. Yes. Session. No. Yes. Yes. That's correct. Of of course. Absolutely. So I can yeah. Of course. No worries. So I can add you in as a contact, and that's good. So let me just add you in. And what was your name? Beautiful. S u l l. Lovely. Yep. Let's reconfirm that. And I'll just grab your email address, Sean. Mhmm. Yep. @gmail.com. Perfect. Let me just confirm that back. So I've got nguyense,numbernine,@gmail.com. Perfect. Yep. Excellent. I've got that in here. With the East Malvern Clinic. Yes. Yep. So yes. So we we have mobile sessions that we're carrying out with with Austin. So I did mention to Lily on the phone before that we would cancel tomorrow's session for Austin, but we hopefully, by the following week, we should get confirmation from MyIntegra and that they can pay the outstanding invoices so we should be able to go ahead with the other sessions that was booked in. Let me confirm that for you. So they're forty five minute sessions. At this stage, I can see that they are booked for weekly sessions at the moment. Yes. So weekly sessions at the school on a Monday. So $1.93 99. So just the standard NDIS rate. Yep. So I would just I will just resend the invoices that we've sent to them previously and to see if well, they can fast track the payment of those invoices. Because there are currently four outstanding invoices, we our preference would be that we receive confirmation or payment of those before we go ahead with any further sessions. So at this stage, we, yes, won't progress or confirm any ongoing sessions until until they're paid. So the next one we've got booked is on Monday next week with for Austin. So, hopefully, before the end of the week, they can get be paid, and we can confirm that session. So we'll just wait wait and see. And if if by Friday, they're still not paid, we may just need to cancel that session at that point. But the yeah. They they usually can be pretty quick when they're onto it. So, hopefully, they're all sorted, and, yeah, we can commence as soon as possible. Mhmm. Mhmm. Okay. Yes. Raj. Yep. Yes. Yep. Sure. Mhmm. Yep. Yeah. I I'm I'm not the speech therapist, so I wouldn't be able to recommend that or or but I but I can pass on those that information to Rose who is the speech therapist, and she'll be able to have, yeah, further discussions about that with you directly or with Lily. Yeah. Yes. Yep. Not a problem. All good. Thank you so much, Sean. Appreciate the call. Have a good day. No worries. Thanks. 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to Wonder Word Speech Pathology. For more Venice, press 1. For Clayton, press 2. Onto at Sage Pathology. Monica speaking.\n\nHow can I help? There is. She is just away at this stage. She's not here today. Is there something I could assist you with?\n\nI'll be covering the Maldenese Clinic today. Yep. Oh, yes. Yes. Mhmm.\n\nMhmm. Okay. Amazing. Yep. So they have provided information that they are able to reinstate and then go ahead with the payment of those invoices?\n\nPerfect. Yes. Yes. Yep. Mhmm.\n\nYeah. Sure. Yep. Yep. Yes.\n\nSession. No. Yes. Yes. That's correct.\n\nOf of course. Absolutely. So I can yeah. Of course. No worries.\n\nSo I can add you in as a contact, and that's good. So let me just add you in. And what was your name? Beautiful. S u l l.\n\nLovely. Yep. Let's reconfirm that. And I'll just grab your email address, Sean. Mhmm.\n\nYep. @gmail.com. Perfect. Let me just confirm that back. So I've got nguyense,numbernine,@gmail.com.\n\nPerfect. Yep. Excellent. I've got that in here. With the East Malvern Clinic.\n\nYes. Yep. So yes. So we we have mobile sessions that we're carrying out with with Austin. So I did mention to Lily on the phone before that we would cancel tomorrow's session for Austin, but we hopefully, by the following week, we should get confirmation from MyIntegra and that they can pay the outstanding invoices so we should be able to go ahead with the other sessions that was booked in.\n\nLet me confirm that for you. So they're forty five minute sessions. At this stage, I can see that they are booked for weekly sessions at the moment. Yes. So weekly sessions at the school on a Monday.\n\nSo $1.93 99. So just the standard NDIS rate. Yep. So I would just I will just resend the invoices that we've sent to them previously and to see if well, they can fast track the payment of those invoices. Because there are currently four outstanding invoices, we our preference would be that we receive confirmation or payment of those before we go ahead with any further sessions.\n\nSo at this stage, we, yes, won't progress or confirm any ongoing sessions until until they're paid. So the next one we've got booked is on Monday next week with for Austin. So, hopefully, before the end of the week, they can get be paid, and we can confirm that session. So we'll just wait wait and see. And if if by Friday, they're still not paid, we may just need to cancel that session at that point.\n\nBut the yeah. They they usually can be pretty quick when they're onto it. So, hopefully, they're all sorted, and, yeah, we can commence as soon as possible. Mhmm. Mhmm.\n\nOkay. Yes. Raj. Yep. Yes.\n\nYep. Sure. Mhmm. Yep. Yeah.\n\nI I'm I'm not the speech therapist, so I wouldn't be able to recommend that or or but I but I can pass on those that information to Rose who is the speech therapist, and she'll be able to have, yeah, further discussions about that with you directly or with Lily. Yeah. Yes. Yep. Not a problem.\n\nAll good. Thank you so much, Sean. Appreciate the call. Have a good day. No worries.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Wonder Word Speech Pathology.","start":0.24,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.2884817272424698},{"text":"For more Venice, press 1.","start":2.56,"end":4.5,"sentiment":"neutral","sentiment_score":0.12243593484163284},{"text":"For Clayton, press 2.","start":4.72,"end":6.5,"sentiment":"neutral","sentiment_score":0.09298792667686939},{"text":"Onto at Sage Pathology.","start":25.375,"end":26.675,"sentiment":"neutral","sentiment_score":0.13095792941749096},{"text":"Monica speaking.","start":26.814999,"end":27.775,"sentiment":"neutral","sentiment_score":0.1327350065112114}],"sentiment":"neutral","sentiment_score":0.16687254643156416,"num_words":21,"start":0.24,"end":27.775},{"sentences":[{"text":"How can I help?","start":27.775,"end":28.83,"sentiment":"neutral","sentiment_score":0.1564040370285511},{"text":"There 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invoices?","start":95.11,"end":102.985,"sentiment":"neutral","sentiment_score":0.16917594770590463}],"sentiment":"neutral","sentiment_score":0.1843985989689827,"num_words":25,"start":71.47,"end":102.985},{"sentences":[{"text":"Perfect.","start":104.884995,"end":105.384995,"sentiment":"positive","sentiment_score":0.3732788562774658},{"text":"Yes.","start":111.365,"end":111.78,"sentiment":"neutral","sentiment_score":0.03239274024963379},{"text":"Yes.","start":115.299995,"end":115.799995,"sentiment":"neutral","sentiment_score":0.035591818392276764},{"text":"Yep.","start":119.38,"end":119.88,"sentiment":"neutral","sentiment_score":-0.14874081313610077},{"text":"Mhmm.","start":120.18,"end":120.68,"sentiment":"neutral","sentiment_score":-0.20648542046546936}],"sentiment":"neutral","sentiment_score":0.01720743626356125,"num_words":5,"start":104.884995,"end":120.68},{"sentences":[{"text":"Yeah.","start":122.5,"end":123.0,"sentiment":"neutral","sentiment_score":0.06207658350467682},{"text":"Sure.","start":123.06,"end":123.38,"sentiment":"neutral","sentiment_score":0.046238500624895096},{"text":"Yep.","start":123.38,"end":123.88,"sentiment":"neutral","sentiment_score":0.020250294357538223},{"text":"Yep.","start":125.14,"end":125.64,"sentiment":"neutral","sentiment_score":-0.024106774479150772},{"text":"Yes.","start":135.235,"end":135.735,"sentiment":"neutral","sentiment_score":0.059293292462825775}],"sentiment":"neutral","sentiment_score":0.03275037929415703,"num_words":5,"start":122.5,"end":135.735},{"sentences":[{"text":"Session.","start":139.97,"end":140.45001,"sentiment":"neutral","sentiment_score":0.011635396629571916},{"text":"No.","start":140.45001,"end":140.95001,"sentiment":"neutral","sentiment_score":-0.0996374934911728},{"text":"Yes.","start":142.05,"end":142.55,"sentiment":"neutral","sentiment_score":0.04490688443183899},{"text":"Yes.","start":143.17001,"end":143.49,"sentiment":"neutral","sentiment_score":0.04178087040781975},{"text":"That's 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good.","start":152.69,"end":158.66501,"sentiment":"neutral","sentiment_score":0.1827857711662849},{"text":"So let me just add you in.","start":159.045,"end":160.66501,"sentiment":"neutral","sentiment_score":0.17007228412798472},{"text":"And what was your name?","start":163.205,"end":164.66501,"sentiment":"neutral","sentiment_score":0.05775556862354279},{"text":"Beautiful.","start":167.09999,"end":167.59999,"sentiment":"neutral","sentiment_score":0.32114332914352417},{"text":"S u l l.","start":173.09999,"end":174.22,"sentiment":"neutral","sentiment_score":0.04863433167338371}],"sentiment":"neutral","sentiment_score":0.1444273704084857,"num_words":29,"start":152.69,"end":174.22},{"sentences":[{"text":"Lovely.","start":174.22,"end":174.54,"sentiment":"positive","sentiment_score":0.4089646935462952},{"text":"Yep.","start":174.54,"end":174.78,"sentiment":"neutral","sentiment_score":0.21103695034980777},{"text":"Let's reconfirm that.","start":174.78,"end":176.14,"sentiment":"neutral","sentiment_score":0.14611895879109701},{"text":"And I'll just grab your email address, Sean.","start":176.14,"end":179.025,"sentiment":"neutral","sentiment_score":0.07886224612593651},{"text":"Mhmm.","start":179.025,"end":179.525,"sentiment":"neutral","sentiment_score":0.03397408127784729}],"sentiment":"neutral","sentiment_score":0.12308789789676666,"num_words":14,"start":174.22,"end":179.525},{"sentences":[{"text":"Yep.","start":190.305,"end":190.70499,"sentiment":"neutral","sentiment_score":0.036475639790296555},{"text":"@gmail.com.","start":190.70499,"end":191.58499,"sentiment":"neutral","sentiment_score":0.03933212161064148},{"text":"Perfect.","start":191.58499,"end":191.905,"sentiment":"neutral","sentiment_score":0.2951209545135498},{"text":"Let me just confirm that back.","start":191.905,"end":193.44,"sentiment":"neutral","sentiment_score":0.18895958364009857},{"text":"So I've got nguyense,numbernine,@gmail.com.","start":193.92,"end":201.94,"sentiment":"neutral","sentiment_score":0.07635683845728636}],"sentiment":"neutral","sentiment_score":0.13923950550647882,"num_words":13,"start":190.305,"end":201.94},{"sentences":[{"text":"Perfect.","start":206.56,"end":206.96,"sentiment":"neutral","sentiment_score":0.29087668657302856},{"text":"Yep.","start":206.96,"end":207.28,"sentiment":"neutral","sentiment_score":0.1998494565486908},{"text":"Excellent.","start":207.28,"end":207.78,"sentiment":"positive","sentiment_score":0.48038309812545776},{"text":"I've got that in here.","start":207.92,"end":209.205,"sentiment":"neutral","sentiment_score":0.2881645202636719},{"text":"With the East Malvern Clinic.","start":218.405,"end":220.025,"sentiment":"neutral","sentiment_score":0.02912912778556347}],"sentiment":"neutral","sentiment_score":0.1967367293456426,"num_words":13,"start":206.56,"end":220.025},{"sentences":[{"text":"Yes.","start":221.365,"end":221.79,"sentiment":"neutral","sentiment_score":0.19499532878398895},{"text":"Yep.","start":222.03,"end":222.53,"sentiment":"neutral","sentiment_score":0.16836385428905487},{"text":"So yes.","start":223.06999,"end":224.11,"sentiment":"neutral","sentiment_score":0.11997098103165627},{"text":"So we we have mobile sessions that we're carrying out with with Austin.","start":224.11,"end":231.40999,"sentiment":"neutral","sentiment_score":0.09317013506705944},{"text":"So I did mention to Lily on the phone before that we would cancel tomorrow's session for Austin, but we hopefully, by the following week, we should get confirmation from MyIntegra and that they can pay the outstanding invoices so we should be able to go ahead with the other sessions that was booked in.","start":231.46999,"end":252.46,"sentiment":"neutral","sentiment_score":0.18004512563347816}],"sentiment":"neutral","sentiment_score":0.1627360390395754,"num_words":72,"start":221.365,"end":252.46},{"sentences":[{"text":"Let me confirm that for you.","start":256.84,"end":258.86002,"sentiment":"neutral","sentiment_score":0.01975978057210644},{"text":"So they're forty five minute sessions.","start":263.08002,"end":265.02,"sentiment":"neutral","sentiment_score":-0.008427788658688465},{"text":"At this stage, I can see that they are booked for weekly sessions at the moment.","start":266.485,"end":275.22498,"sentiment":"neutral","sentiment_score":0.02004739025142044},{"text":"Yes.","start":276.565,"end":276.88498,"sentiment":"neutral","sentiment_score":0.07423990964889526},{"text":"So weekly sessions at the school on a Monday.","start":276.88498,"end":279.465,"sentiment":"neutral","sentiment_score":0.0655142648352517}],"sentiment":"neutral","sentiment_score":0.02770048654393146,"num_words":38,"start":256.84,"end":279.465},{"sentences":[{"text":"So $1.93 99.","start":290.66,"end":292.68,"sentiment":"neutral","sentiment_score":0.014520796636740366},{"text":"So just the standard NDIS rate.","start":292.9,"end":295.035,"sentiment":"neutral","sentiment_score":0.025567633875956137},{"text":"Yep.","start":304.075,"end":304.575,"sentiment":"neutral","sentiment_score":0.24905090034008023},{"text":"So I would just I will just resend the invoices that we've sent to them previously and to see if well, they can fast track the payment of those invoices.","start":310.23502,"end":318.39,"sentiment":"neutral","sentiment_score":0.12666968144476415},{"text":"Because there are currently four outstanding invoices, we our preference would be that we receive confirmation or payment of those before we go ahead with any further sessions.","start":319.41,"end":331.125,"sentiment":"neutral","sentiment_score":0.005067481301791433}],"sentiment":"neutral","sentiment_score":0.06452939725439887,"num_words":68,"start":290.66,"end":331.125},{"sentences":[{"text":"So at this stage, we, yes, won't progress or confirm any ongoing sessions until until they're paid.","start":331.585,"end":339.27,"sentiment":"neutral","sentiment_score":-0.06411017280291109},{"text":"So the next one we've got booked is on Monday next week with for Austin.","start":339.27,"end":344.97,"sentiment":"neutral","sentiment_score":0.009390559544165929},{"text":"So, hopefully, before the end of the week, they can get be paid, and we can confirm that session.","start":345.03,"end":349.69,"sentiment":"neutral","sentiment_score":0.06516490190436966},{"text":"So we'll just wait wait and see.","start":350.355,"end":352.455,"sentiment":"neutral","sentiment_score":-0.06553437401141439},{"text":"And if if by Friday, they're still not paid, we may just need to cancel that session at that point.","start":352.595,"end":357.335,"sentiment":"neutral","sentiment_score":-0.166205398645252}],"sentiment":"neutral","sentiment_score":-0.0447914102472938,"num_words":78,"start":331.585,"end":357.335},{"sentences":[{"text":"But the yeah.","start":357.875,"end":359.875,"sentiment":"neutral","sentiment_score":0.05610669280091921},{"text":"They they usually can be pretty quick when they're onto it.","start":359.875,"end":362.355,"sentiment":"neutral","sentiment_score":0.2365161722356623},{"text":"So, hopefully, they're all sorted, and, yeah, we can commence as soon as possible.","start":362.355,"end":367.15002,"sentiment":"neutral","sentiment_score":0.21865594387054443},{"text":"Mhmm.","start":377.93002,"end":378.315,"sentiment":"neutral","sentiment_score":0.024066869169473648},{"text":"Mhmm.","start":378.795,"end":379.295,"sentiment":"neutral","sentiment_score":0.06423375010490417}],"sentiment":"neutral","sentiment_score":0.19731606021523476,"num_words":30,"start":357.875,"end":379.295},{"sentences":[{"text":"Okay.","start":393.72,"end":394.22,"sentiment":"neutral","sentiment_score":0.01085910014808178},{"text":"Yes.","start":401.24002,"end":401.48,"sentiment":"neutral","sentiment_score":0.023074084892868996},{"text":"Raj.","start":401.48,"end":401.98,"sentiment":"neutral","sentiment_score":0.04871854931116104},{"text":"Yep.","start":402.92,"end":403.42,"sentiment":"neutral","sentiment_score":0.10072195529937744},{"text":"Yes.","start":408.6,"end":409.1,"sentiment":"neutral","sentiment_score":0.024280637502670288}],"sentiment":"neutral","sentiment_score":0.04153086543083191,"num_words":5,"start":393.72,"end":409.1},{"sentences":[{"text":"Yep.","start":414.425,"end":414.925,"sentiment":"neutral","sentiment_score":0.15074466168880463},{"text":"Sure.","start":416.985,"end":417.485,"sentiment":"positive","sentiment_score":0.41942861676216125},{"text":"Mhmm.","start":423.38498,"end":423.87,"sentiment":"neutral","sentiment_score":0.10310743004083632},{"text":"Yep.","start":429.94998,"end":430.44998,"sentiment":"neutral","sentiment_score":0.041838839650154114},{"text":"Yeah.","start":430.75,"end":431.15,"sentiment":"neutral","sentiment_score":0.03182045742869377}],"sentiment":"neutral","sentiment_score":0.14938800111413003,"num_words":5,"start":414.425,"end":431.15},{"sentences":[{"text":"I I'm I'm not the speech therapist, so I wouldn't be able to recommend that or or but I but I can pass on those that information to Rose who is the speech therapist, and she'll be able to have, yeah, further discussions about that with you directly or with Lily.","start":431.15,"end":448.975,"sentiment":"neutral","sentiment_score":0.0301804880008978},{"text":"Yeah.","start":449.995,"end":450.27,"sentiment":"neutral","sentiment_score":0.03897088021039963},{"text":"Yes.","start":456.11,"end":456.61,"sentiment":"neutral","sentiment_score":0.12889379262924194},{"text":"Yep.","start":457.31,"end":457.81,"sentiment":"neutral","sentiment_score":0.1420133113861084},{"text":"Not a problem.","start":457.87,"end":458.77,"sentiment":"neutral","sentiment_score":0.1100743015607198}],"sentiment":"neutral","sentiment_score":0.038233434683398196,"num_words":57,"start":431.15,"end":458.77},{"sentences":[{"text":"All good.","start":458.83,"end":459.38998,"sentiment":"neutral","sentiment_score":0.2966296523809433},{"text":"Thank you so much, Sean.","start":459.38998,"end":460.59,"sentiment":"positive","sentiment_score":0.537049388885498},{"text":"Appreciate the call.","start":460.59,"end":461.81,"sentiment":"positive","sentiment_score":0.4512563745180766},{"text":"Have a good day.","start":462.53494,"end":463.59494,"sentiment":"neutral","sentiment_score":0.3169707879424095},{"text":"No worries.","start":465.81494,"end":466.37494,"sentiment":"positive","sentiment_score":0.4018603563308716}],"sentiment":"positive","sentiment_score":0.41899245232343674,"num_words":16,"start":458.83,"end":466.37494},{"sentences":[{"text":"Thanks.","start":466.37494,"end":466.87494,"sentiment":"positive","sentiment_score":0.6799395084381104},{"text":"Bye.","start":466.93494,"end":467.43494,"sentiment":"positive","sentiment_score":0.35382384061813354}],"sentiment":"positive","sentiment_score":0.516881674528122,"num_words":2,"start":466.37494,"end":467.43494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Wonder Word Speech Pathology. For more Venice, press 1. For Clayton, press 2. Onto at Sage Pathology. Monica speaking.\n\nHow can I help?\n\nChannel 0: Hi, Monica. Is there a Carmel from the client care team?\n\nChannel 1: There is. She is just away at this stage. She's not here today. Is there something I could assist you with? I'll be covering the Maldenese Clinic today.\n\nChannel 0: Yeah. Potentially. Sure. So I've got an email from my ex wife regarding our time here as NDIS, and\n\nChannel 1: Yep. Oh, yes.\n\nChannel 0: we'll try to reactivate the plan manager\n\nChannel 1: Yes.\n\nChannel 0: after a hiatus in NDIS deciding whether to continue with his NDIS care or funding, I should say.\n\nChannel 1: Mhmm.\n\nChannel 0: Right.\n\nChannel 1: Mhmm.\n\nChannel 0: That's all been well approved, and it's good to go. So today, I was on the call with NDIS and also the MyIntegra plan manager to resolve the the issue of reactivating his account and getting the funding sorted. So I'm just calling to let the Wonder Word Speech Pathology know that you can send the invoices to MyIntegra, and then they will be paid.\n\nChannel 1: Okay. Amazing. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: So they have provided information that they are able to reinstate and then go ahead with the payment of those invoices?\n\nChannel 0: Yeah. So the plan would be\n\nChannel 1: Perfect.\n\nChannel 0: active from the May 1. I think you guys engaged with Austin Nguyen, my son, sometime\n\nChannel 1: Yes.\n\nChannel 0: after that when Lily, my ex wife, she\n\nChannel 1: Yes.\n\nChannel 0: she went to find the service from another provider, which is fine. No problem there. She\n\nChannel 1: Yep.\n\nChannel 0: wouldn't be happy with\n\nChannel 1: Mhmm.\n\nChannel 0: the last provider. So things should be good\n\nChannel 1: Yeah.\n\nChannel 0: for the\n\nChannel 1: Sure.\n\nChannel 0: invoicing.\n\nChannel 1: Yep.\n\nChannel 0: But what I would like is that\n\nChannel 1: Yep.\n\nChannel 0: Lily did mention something like after each visitation with Austin from the speech I'm sorry, from the speech therapist. There'll be, like, a\n\nChannel 1: Yes.\n\nChannel 0: summary or a little, I suppose, an email of an account of what they went through the day,\n\nChannel 1: Session.\n\nChannel 0: how did it\n\nChannel 1: No.\n\nChannel 0: go, session. That's it.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Could I\n\nChannel 1: That's\n\nChannel 0: get access\n\nChannel 1: correct.\n\nChannel 0: to that as well, and I'll give you my details?\n\nChannel 1: Of of course. Absolutely.\n\nChannel 0: On the on the day, basically.\n\nChannel 1: So I can yeah. Of course. No worries. So I can add you in as a contact,\n\nChannel 0: Yeah. Yep.\n\nChannel 1: and that's good. So let me just add you in. And what was your name?\n\nChannel 0: It's Sean Newan.\n\nChannel 1: Beautiful.\n\nChannel 0: S e I n.\n\nChannel 1: S u l l. Lovely. Yep. Let's reconfirm that. And I'll just grab your email address, Sean.\n\nMhmm.\n\nChannel 0: Yeah. It's Nguyen, so nguyen,sforSierra,eforecho,9@Gmail.com.\n\nChannel 1: Yep. @gmail.com. Perfect. Let me just confirm that back. So I've got nguyense,numbernine,@gmail.com.\n\nChannel 0: Yes. That's right. So new1fe9@Gmail.com. Yep.\n\nChannel 1: Perfect. Yep. Excellent. I've got that in here.\n\nChannel 0: Yep. So did Lily engage with the East Malden Clinic or the Clayton Clinic?\n\nChannel 1: With the East Malvern Clinic.\n\nChannel 0: Okay. Cool. That's fine. Okay. Great.\n\nChannel 1: Yes. Yep. So yes. So we we have mobile sessions that we're carrying out with with Austin. So I did mention to Lily on the phone before that we would cancel tomorrow's session for Austin, but we hopefully, by the following week, we should get confirmation from MyIntegra and that they can pay the outstanding invoices so we should be able to go ahead with the other sessions that was\n\nChannel 0: Yep.\n\nChannel 1: booked in.\n\nChannel 0: That's fine. So how often is it now? Like, once a week with him? Or\n\nChannel 1: Let me confirm that for you.\n\nChannel 0: which days it is on? I don't know how long are they.\n\nChannel 1: So they're forty five minute sessions.\n\nChannel 0: Yep.\n\nChannel 1: At this stage, I can see that they are booked for weekly sessions at the moment.\n\nChannel 0: Yep.\n\nChannel 1: Yes. So weekly sessions at the school on a Monday.\n\nChannel 0: Okay. One second. Forty five minutes and roughly how much is it an hour you guys charge?\n\nChannel 1: So $1.93 99. So just the standard NDIS rate.\n\nChannel 0: Alright. Okay. $1.93. Yeah. Okay.\n\nThat's fine. Alright. Yeah. Everything should be ready to go. It's\n\nChannel 1: Yep.\n\nChannel 0: yeah. So do you need to reach out to the actual MyIntegra people as well to them?\n\nChannel 1: So I would just I will just resend the invoices that we've sent to them previously and to see\n\nChannel 0: Okay.\n\nChannel 1: if well, they can fast track the payment of those invoices.\n\nChannel 0: Yep.\n\nChannel 1: Because there are currently four outstanding invoices, we our preference would be that we receive confirmation or payment of those before we go ahead with any further sessions.\n\nChannel 0: Yep.\n\nChannel 1: So at this stage, we, yes, won't progress or confirm any ongoing sessions until until they're paid. So the next one we've got booked is on Monday next week\n\nChannel 0: That's\n\nChannel 1: with\n\nChannel 0: fine.\n\nChannel 1: for Austin. So, hopefully, before the end of the week, they can get be paid, and we can confirm that session. So we'll just wait wait and see. And if if by Friday, they're still not paid, we may just need to cancel that session\n\nChannel 0: Yep.\n\nChannel 1: at that point.\n\nChannel 0: That's fine. It should be\n\nChannel 1: But\n\nChannel 0: sorted by now.\n\nChannel 1: the yeah. They they usually can be pretty quick when they're onto it. So, hopefully, they're all\n\nChannel 0: Yep.\n\nChannel 1: sorted, and, yeah, we can commence\n\nChannel 0: K.\n\nChannel 1: as soon as possible.\n\nChannel 0: Alright. Cool. One other thing is that Austin's also got $500 worth of funding aside for any collateral in terms of materials or, you know, items, objects,\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: essentials that may help him improve his speech terms. And and what my ex wanted was she wanted to get, like, a laptop for him. Sorry. Not a laptop, but an iPad or something where where you can just download one of those speech therapist type of apps where you can learn and play\n\nChannel 1: Okay.\n\nChannel 0: at the same time. We had trouble with that last provider not really endorsing that sort of purchase. But\n\nChannel 1: Yes. Raj.\n\nChannel 0: would you maybe review\n\nChannel 1: Yep.\n\nChannel 0: that and see if it's beneficial for him to get something like that? And then we can get it. It doesn't have\n\nChannel 1: Yes.\n\nChannel 0: to be like that, but any sort of, like, in a tablet sort of thing that's less than $500 so that he's got one dedicated\n\nChannel 1: Yep.\n\nChannel 0: for learning. And that\n\nChannel 1: Sure.\n\nChannel 0: would be something that she'll be happy with, and I think it's gonna benefit him so that he\n\nChannel 1: Mhmm.\n\nChannel 0: knows that that laptop or that sorry. That tablet is for learning only, not for play. So yeah.\n\nChannel 1: Yep. Yeah. I I'm I'm not the speech therapist, so I wouldn't be able to recommend that or or but I but I can pass on those that information to Rose who is the speech therapist,\n\nChannel 0: Yep.\n\nChannel 1: and she'll be able to have, yeah, further discussions about that with you directly\n\nChannel 0: Yeah. If she\n\nChannel 1: or\n\nChannel 0: could\n\nChannel 1: with\n\nChannel 0: just\n\nChannel 1: Lily.\n\nChannel 0: drop me an email or\n\nChannel 1: Yeah.\n\nChannel 0: both of us an email and then just sort of, like, work through the process to understand if that's appropriate, then that'd be\n\nChannel 1: Yes.\n\nChannel 0: great.\n\nChannel 1: Yep.\n\nChannel 0: Yep. Cool.\n\nChannel 1: Not a\n\nChannel 0: Okay.\n\nChannel 1: problem. All good. Thank you so much, Sean. Appreciate the call.\n\nChannel 0: No. No. Thanks\n\nChannel 1: Have\n\nChannel 0: for\n\nChannel 1: a good day.\n\nChannel 0: the patience. Thank you. Alright. Cheers. Have a good day too.\n\nChannel 1: No worries.\n\nChannel 0: Okay.\n\nChannel 1: Thanks.\n\nChannel 0: Okay.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Yep.","paragraphs":[{"sentences":[{"text":"Welcome to Wonder Word Speech Pathology.","start":0.24,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.2884817272424698},{"text":"For more Venice, press 1.","start":2.56,"end":4.5,"sentiment":"neutral","sentiment_score":0.12243593484163284},{"text":"For Clayton, press 2.","start":4.72,"end":6.5,"sentiment":"neutral","sentiment_score":0.09298792667686939},{"text":"Onto at Sage Pathology.","start":25.375,"end":26.675,"sentiment":"neutral","sentiment_score":0.13095792941749096},{"text":"Monica speaking.","start":26.814999,"end":27.775,"sentiment":"neutral","sentiment_score":0.1327350065112114}],"sentiment":"neutral","sentiment_score":0.16687254643156416,"channel":1,"num_words":21,"start":0.24,"end":27.775},{"sentences":[{"text":"How can I 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something I could assist you with?","start":38.989998,"end":40.91,"sentiment":"neutral","sentiment_score":-0.03455213224515319},{"text":"I'll be covering the Maldenese Clinic today.","start":40.91,"end":43.25,"sentiment":"neutral","sentiment_score":-0.017488482940409864}],"sentiment":"neutral","sentiment_score":-0.10205995520975973,"channel":1,"num_words":28,"start":34.27,"end":43.25},{"sentences":[{"text":"Yeah.","start":43.6,"end":44.0,"sentiment":"neutral","sentiment_score":-0.0028067175298929214},{"text":"Potentially.","start":44.0,"end":44.5,"sentiment":"neutral","sentiment_score":-0.000412753492128104},{"text":"Sure.","start":46.155,"end":46.555,"sentiment":"neutral","sentiment_score":0.031469929963350296},{"text":"So I've got an email from my ex wife regarding our time here as NDIS, 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me an email or","start":449.07,"end":450.19,"sentiment":"neutral","sentiment_score":0.042188195139169694}],"sentiment":"neutral","sentiment_score":0.042188195139169694,"channel":0,"num_words":5,"start":449.07,"end":450.19},{"sentences":[{"text":"Yeah.","start":449.995,"end":450.27,"sentiment":"neutral","sentiment_score":0.03897088021039963}],"sentiment":"neutral","sentiment_score":0.03897088021039963,"channel":1,"num_words":1,"start":449.995,"end":450.27},{"sentences":[{"text":"both of us an email and then just sort of, like, work through the process to understand if that's appropriate, then that'd be","start":450.19,"end":456.04498,"sentiment":"neutral","sentiment_score":0.060051976662615074}],"sentiment":"neutral","sentiment_score":0.060051976662615074,"channel":0,"num_words":23,"start":450.19,"end":456.04498},{"sentences":[{"text":"Yes.","start":456.11,"end":456.61,"sentiment":"neutral","sentiment_score":0.12889379262924194}],"sentiment":"neutral","sentiment_score":0.12889379262924194,"channel":1,"num_words":1,"start":456.11,"end":456.61},{"sentences":[{"text":"great.","start":457.145,"end":457.38498,"sentiment":"positive","sentiment_score":0.3382894992828369}],"sentiment":"positive","sentiment_score":0.3382894992828369,"channel":0,"num_words":1,"start":457.145,"end":457.38498},{"sentences":[{"text":"Yep.","start":457.31,"end":457.81,"sentiment":"neutral","sentiment_score":0.1420133113861084}],"sentiment":"neutral","sentiment_score":0.1420133113861084,"channel":1,"num_words":1,"start":457.31,"end":457.81},{"sentences":[{"text":"Yep.","start":457.38498,"end":457.785,"sentiment":"neutral","sentiment_score":0.1565295159816742},{"text":"Cool.","start":457.785,"end":458.26498,"sentiment":"neutral","sentiment_score":0.2077395021915436}],"sentiment":"neutral","sentiment_score":0.1821345090866089,"channel":0,"num_words":2,"start":457.38498,"end":458.26498},{"sentences":[{"text":"Not a","start":457.87,"end":458.27,"sentiment":"neutral","sentiment_score":0.09720763564109802}],"sentiment":"neutral","sentiment_score":0.09720763564109802,"channel":1,"num_words":2,"start":457.87,"end":458.27},{"sentences":[{"text":"Okay.","start":458.26498,"end":458.76498,"sentiment":"neutral","sentiment_score":0.07474354654550552}],"sentiment":"neutral","sentiment_score":0.07474354654550552,"channel":0,"num_words":1,"start":458.26498,"end":458.76498},{"sentences":[{"text":"problem.","start":458.27,"end":458.77,"sentiment":"neutral","sentiment_score":0.13580763339996338},{"text":"All good.","start":458.83,"end":459.38998,"sentiment":"neutral","sentiment_score":0.2966296523809433},{"text":"Thank you so much, Sean.","start":459.38998,"end":460.59,"sentiment":"positive","sentiment_score":0.537049388885498},{"text":"Appreciate the call.","start":460.59,"end":461.81,"sentiment":"positive","sentiment_score":0.4512563745180766}],"sentiment":"positive","sentiment_score":0.4334620914675973,"channel":1,"num_words":11,"start":458.27,"end":461.81},{"sentences":[{"text":"No.","start":461.705,"end":462.025,"sentiment":"neutral","sentiment_score":0.05861883610486984},{"text":"No.","start":462.025,"end":462.26498,"sentiment":"neutral","sentiment_score":0.07384038716554642},{"text":"Thanks","start":462.26498,"end":462.585,"sentiment":"neutral","sentiment_score":0.1800735890865326}],"sentiment":"neutral","sentiment_score":0.10417760411898296,"channel":0,"num_words":3,"start":461.705,"end":462.585},{"sentences":[{"text":"Have","start":462.53494,"end":462.85492,"sentiment":"neutral","sentiment_score":0.24591481685638428}],"sentiment":"neutral","sentiment_score":0.24591481685638428,"channel":1,"num_words":1,"start":462.53494,"end":462.85492},{"sentences":[{"text":"for","start":462.585,"end":463.085,"sentiment":"neutral","sentiment_score":0.2899079918861389}],"sentiment":"neutral","sentiment_score":0.2899079918861389,"channel":0,"num_words":1,"start":462.585,"end":463.085},{"sentences":[{"text":"a good day.","start":462.85492,"end":463.59494,"sentiment":"positive","sentiment_score":0.3406561116377513}],"sentiment":"positive","sentiment_score":0.3406561116377513,"channel":1,"num_words":3,"start":462.85492,"end":463.59494},{"sentences":[{"text":"the patience.","start":463.465,"end":464.185,"sentiment":"neutral","sentiment_score":0.25861886143684387},{"text":"Thank you.","start":464.185,"end":464.50497,"sentiment":"positive","sentiment_score":0.3635353595018387},{"text":"Alright.","start":464.50497,"end":464.82498,"sentiment":"neutral","sentiment_score":0.1191357672214508},{"text":"Cheers.","start":464.82498,"end":465.22498,"sentiment":"positive","sentiment_score":0.7710938453674316},{"text":"Have a good day too.","start":465.22498,"end":466.025,"sentiment":"positive","sentiment_score":0.7669109463691711}],"sentiment":"positive","sentiment_score":0.5426447987556458,"channel":0,"num_words":11,"start":463.465,"end":466.025},{"sentences":[{"text":"No worries.","start":465.81494,"end":466.37494,"sentiment":"positive","sentiment_score":0.4018603563308716}],"sentiment":"positive","sentiment_score":0.4018603563308716,"channel":1,"num_words":2,"start":465.81494,"end":466.37494},{"sentences":[{"text":"Okay.","start":466.025,"end":466.525,"sentiment":"positive","sentiment_score":0.4603878855705261}],"sentiment":"positive","sentiment_score":0.4603878855705261,"channel":0,"num_words":1,"start":466.025,"end":466.525},{"sentences":[{"text":"Thanks.","start":466.37494,"end":466.87494,"sentiment":"positive","sentiment_score":0.6799395084381104}],"sentiment":"positive","sentiment_score":0.6799395084381104,"channel":1,"num_words":1,"start":466.37494,"end":466.87494},{"sentences":[{"text":"Okay.","start":466.66498,"end":466.985,"sentiment":"positive","sentiment_score":0.35402560234069824}],"sentiment":"positive","sentiment_score":0.35402560234069824,"channel":0,"num_words":1,"start":466.66498,"end":466.985},{"sentences":[{"text":"Bye.","start":466.93494,"end":467.43494,"sentiment":"positive","sentiment_score":0.35382384061813354}],"sentiment":"positive","sentiment_score":0.35382384061813354,"channel":1,"num_words":1,"start":466.93494,"end":467.43494},{"sentences":[{"text":"Bye.","start":466.985,"end":467.305,"sentiment":"neutral","sentiment_score":0.19111502170562744},{"text":"Yep.","start":467.305,"end":467.805,"sentiment":"neutral","sentiment_score":-0.0946611315011978}],"sentiment":"neutral","sentiment_score":0.04822694510221482,"channel":0,"num_words":2,"start":466.985,"end":467.805}]},"summary":{"result":"success","short":"A representative from Wonder Word Speech Pathology speaks with Monica about a member named Carmel from Care Team. Carmel is not present and offers to assist. The representative confirms payment and appointment details, and they discuss canceling a session for Austin. The agent confirms details and schedule, and reminds the customer to confirm payment and wait for confirmation of the session. The agent also mentions funding for collateral and the customer's budget for the session. The agent explains that a 48-minute session costs $1.93 per hour and will not confirm ongoing sessions until payment is made. The agent suggests a laptop for learning and mentions that the child may need one, but it is not necessary. The agent will pass on the information to the speech therapist and discuss further with the customer."},"intents":{"segments":[{"text":"we'll try to reactivate the plan manager Yes.","start_word":86,"end_word":93,"intents":[{"intent":"Assist with reactivating the plan manager","confidence_score":0.013112337}]},{"text":"Could I That's get access correct. to that as well, and I'll give you my details? Of of course.","start_word":335,"end_word":353,"intents":[{"intent":"Confirm account access","confidence_score":0.027885245}]},{"text":"So I can add you in as a contact, Yeah.","start_word":369,"end_word":378,"intents":[{"intent":"Add contact","confidence_score":0.38986585}]},{"text":"It's Sean Newan.","start_word":395,"end_word":397,"intents":[{"intent":"Confirm identity","confidence_score":0.009454036}]},{"text":"And I'll just grab your email address, Sean. Mhmm. Yeah.","start_word":412,"end_word":421,"intents":[{"intent":"Confirm email","confidence_score":0.2675639},{"intent":"Confirm email address","confidence_score":0.19287747},{"intent":"Confirm email address","confidence_score":0.25862643},{"intent":"Confirm email","confidence_score":0.15641412}]},{"text":"So we we have mobile sessions that we're carrying out with with Austin. So I did mention to Lily on the phone before that we would cancel tomorrow's session for Austin, but we hopefully, by the following week, we should get confirmation from MyIntegra and that they can pay the outstanding invoices so we should be able to go ahead with the other sessions that was Yep. booked in.","start_word":482,"end_word":550,"intents":[{"intent":"Resolve payment issue","confidence_score":0.0000032153384},{"intent":"Plan mobile sessions","confidence_score":0.0009903309}]},{"text":"So how often is it now? Like, once a week with him? Or Let me confirm that for you. which days it is on? I don't know how long are they. So they're forty five minute sessions. Yep.","start_word":554,"end_word":591,"intents":[{"intent":"Confirm sessions","confidence_score":0.3592913}]},{"text":"So I would just I will just resend the invoices that we've sent to them previously and to see Okay.","start_word":678,"end_word":697,"intents":[{"intent":"Resend invoices","confidence_score":0.8904325}]},{"text":"Because there are currently four outstanding invoices, we our preference would be that we receive confirmation or payment of those before we go ahead with any further sessions. Yep.","start_word":710,"end_word":738,"intents":[{"intent":"Receive confirmation","confidence_score":0.043987192}]},{"text":"Alright. Cool.","start_word":858,"end_word":859,"intents":[{"intent":"End session","confidence_score":0.008009005}]},{"text":"would you maybe review Yep. that and see if it's beneficial for him to get something like that?","start_word":963,"end_word":980,"intents":[{"intent":"Request yep recommendation","confidence_score":0.000040672054}]},{"text":"I I'm I'm not the speech therapist, so I wouldn't be able to recommend that or or but I but I can pass on those that information to Rose who is the speech therapist, Yep.","start_word":1061,"end_word":1095,"intents":[{"intent":"Pass on information to rose","confidence_score":0.16332771}]},{"text":"I I'm I'm not the speech therapist, so I wouldn't be able to recommend that or or but I but I can pass on those that information to Rose who is the speech therapist, Yep. and she'll be able to have, yeah, further discussions about that with you directly Yeah.","start_word":1061,"end_word":1110,"intents":[{"intent":"Arrange discussion","confidence_score":0.00066145835}]}]},"sentiments":{"segments":[{"text":"Welcome to Wonder Word Speech Pathology. For more Venice, press 1. For Clayton, press 2. Onto at Sage Pathology. Monica speaking. How can I help? Hi, Monica. Is there a Carmel from the client care team? There is. She is just away at this stage. She's not here today. Is there something I could assist you with? I'll be covering the Maldenese Clinic today. Yeah. Potentially. Sure. So I've got an email from my ex wife regarding our time here as NDIS, and Yep. Oh, yes. we'll try to reactivate the plan manager Yes. after a hiatus in NDIS deciding whether to continue with his NDIS care or funding, I should say. Mhmm. Right. Mhmm.","start_word":0,"end_word":114,"sentiment":"neutral","sentiment_score":0.01137598231434822},{"text":"That's all been well approved, and it's good to go.","start_word":115,"end_word":124,"sentiment":"positive","sentiment_score":0.509809672832489},{"text":"So today, I was on the call with NDIS and also the MyIntegra plan manager to resolve the the issue of reactivating his account and getting the funding sorted. So I'm just calling to let the Wonder Word Speech Pathology know that you can send the invoices to MyIntegra, and then they will be paid. Okay.","start_word":125,"end_word":180,"sentiment":"neutral","sentiment_score":0.17050525546073914},{"text":"Amazing.","start_word":181,"end_word":181,"sentiment":"positive","sentiment_score":0.3918049335479736},{"text":"Yep. Yeah. So they have provided information that they are able to reinstate and then go ahead with the payment of those invoices? Yeah. So the plan would be Perfect. active from the May 1. I think you guys engaged with Austin Nguyen, my son, sometime Yes. after that when Lily, my ex wife, she Yes. she went to find the service from another provider, which is fine. No problem there. She Yep. wouldn't be happy with Mhmm. the last provider. So things should be good Yeah. for the Sure. invoicing. Yep. But what I would like is that Yep. Lily did mention something like after each visitation with Austin from the speech I'm sorry, from the speech therapist. There'll be, like, a Yes. summary or a little, I suppose, an email of an account of what they went through the day, Session. how did it No. go, session. That's it. Yes. Yes. Could I That's get access correct. to that as well, and I'll give you my details? Of of course. Absolutely. On the on the day, basically. So I can yeah. Of course. No worries. So I can add you in as a contact, Yeah. Yep.","start_word":182,"end_word":379,"sentiment":"neutral","sentiment_score":0.03695015012841634},{"text":"and that's good.","start_word":380,"end_word":382,"sentiment":"positive","sentiment_score":0.47249168157577515},{"text":"So let me just add you in. And what was your name? It's Sean Newan. Beautiful. S e I n. S u l l.","start_word":383,"end_word":406,"sentiment":"neutral","sentiment_score":0.09745609760284424},{"text":"Lovely.","start_word":407,"end_word":407,"sentiment":"positive","sentiment_score":0.4089646935462952},{"text":"Yep. Let's reconfirm that. And I'll just grab your email address, Sean. Mhmm. Yeah. It's Nguyen, so nguyen,sforSierra,eforecho,9@Gmail.com. Yep. @gmail.com. Perfect. Let me just confirm that back. So I've got nguyense,numbernine,@gmail.com. Yes. That's right. So new1fe9@Gmail.com. Yep. Perfect. Yep.","start_word":408,"end_word":446,"sentiment":"neutral","sentiment_score":0.08305678516626358},{"text":"Excellent.","start_word":447,"end_word":447,"sentiment":"positive","sentiment_score":0.48038309812545776},{"text":"I've got that in here. Yep. So did Lily engage with the East Malden Clinic or the Clayton Clinic? With the East Malvern Clinic. Okay. Cool. That's fine. Okay.","start_word":448,"end_word":476,"sentiment":"neutral","sentiment_score":0.12456362694501875},{"text":"Great.","start_word":477,"end_word":477,"sentiment":"positive","sentiment_score":0.35287097096443176},{"text":"Yes. Yep. So yes. So we we have mobile sessions that we're carrying out with with Austin. So I did mention to Lily on the phone before that we would cancel tomorrow's session for Austin, but we hopefully, by the following week, we should get confirmation from MyIntegra and that they can pay the outstanding invoices so we should be able to go ahead with the other sessions that was Yep. booked in. That's fine. So how often is it now? Like, once a week with him? Or Let me confirm that for you. which days it is on? I don't know how long are they. So they're forty five minute sessions. Yep. At this stage, I can see that they are booked for weekly sessions at the moment. Yep. Yes. So weekly sessions at the school on a Monday. Okay. One second. Forty five minutes and roughly how much is it an hour you guys charge? So $1.93 99. So just the standard NDIS rate. Alright. Okay. $1.93. Yeah. Okay. That's fine. Alright.","start_word":478,"end_word":651,"sentiment":"neutral","sentiment_score":0.0937168665615649},{"text":"Yeah. Everything should be ready to go. It's Yep.","start_word":652,"end_word":660,"sentiment":"positive","sentiment_score":0.5085479617118835},{"text":"yeah. So do you need to reach out to the actual MyIntegra people as well to them? So I would just I will just resend the invoices that we've sent to them previously and to see Okay. if well, they can fast track the payment of those invoices. Yep. Because there are currently four outstanding invoices, we our preference would be that we receive confirmation or payment of those before we go ahead with any further sessions. Yep. So at this stage, we, yes, won't progress or confirm any ongoing sessions until until they're paid. So the next one we've got booked is on Monday next week That's with fine. for Austin. So, hopefully, before the end of the week, they can get be paid, and we can confirm that session. So we'll just wait wait and see. And if if by Friday, they're still not paid, we may just need to cancel that session Yep. at that point. That's fine. It should be But sorted by now. the yeah. They they usually can be pretty quick when they're onto it. So, hopefully, they're all Yep. sorted, and, yeah, we can commence K. as soon as possible. Alright.","start_word":661,"end_word":858,"sentiment":"neutral","sentiment_score":0.05466054752469063},{"text":"Cool.","start_word":859,"end_word":859,"sentiment":"positive","sentiment_score":0.37514951825141907},{"text":"One other thing is that Austin's also got $500 worth of funding aside for any collateral in terms of materials or, you know, items, objects, Mhmm. Mhmm. essentials that may help him improve his speech terms. And and what my ex wanted was she wanted to get, like, a laptop for him. Sorry. Not a laptop, but an iPad or something where where you can just download one of those speech therapist type of apps where you can learn and play Okay. at the same time. We had trouble with that last provider not really endorsing that sort of purchase. But Yes. Raj. would you maybe review Yep. that and see if it's beneficial for him to get something like that? And then we can get it. It doesn't have Yes. to be like that, but any sort of, like, in a tablet sort of thing that's less than $500 so that he's got one dedicated Yep. for learning.","start_word":860,"end_word":1018,"sentiment":"neutral","sentiment_score":0.052828188985586166},{"text":"And that Sure. would be something that she'll be happy with, and I think it's gonna benefit him so that he Mhmm.","start_word":1019,"end_word":1040,"sentiment":"positive","sentiment_score":0.38126882910728455},{"text":"knows that that laptop or that sorry. That tablet is for learning only, not for play. So yeah. Yep. Yeah. I I'm I'm not the speech therapist, so I wouldn't be able to recommend that or or but I but I can pass on those that information to Rose who is the speech therapist, Yep. and she'll be able to have, yeah, further discussions about that with you directly Yeah. If she or could with just Lily. drop me an email or Yeah. both of us an email and then just sort of, like, work through the process to understand if that's appropriate, then that'd be Yes.","start_word":1041,"end_word":1147,"sentiment":"neutral","sentiment_score":0.036079782992601395},{"text":"great.","start_word":1148,"end_word":1148,"sentiment":"positive","sentiment_score":0.3382894992828369},{"text":"Yep. Yep. Cool. Not a Okay. problem. All good.","start_word":1149,"end_word":1157,"sentiment":"neutral","sentiment_score":0.16157253086566925},{"text":"Thank you so much, Sean. Appreciate the call.","start_word":1158,"end_word":1165,"sentiment":"positive","sentiment_score":0.4954451322555542},{"text":"No. No. Thanks Have for a good day. the patience.","start_word":1166,"end_word":1175,"sentiment":"neutral","sentiment_score":0.23231522738933563},{"text":"Thank you.","start_word":1176,"end_word":1177,"sentiment":"positive","sentiment_score":0.35412585735321045},{"text":"Alright.","start_word":1178,"end_word":1178,"sentiment":"neutral","sentiment_score":0.15837764739990234},{"text":"Cheers. Have a good day too. No worries. Okay. Thanks. Okay. Bye.","start_word":1179,"end_word":1190,"sentiment":"positive","sentiment_score":0.5868828892707825},{"text":"Bye. Yep.","start_word":1191,"end_word":1192,"sentiment":"neutral","sentiment_score":0.16374988853931427}],"average":{"sentiment":"neutral","sentiment_score":0.09154916516748568}}}}