{"metadata":{"transaction_key":"deprecated","request_id":"019edd7a-c9d7-7f83-b5c2-8e920db38eba","sha256":"fd0f57e24566d23aacbdd46434500d8ab413f12787a32dd89182689199c2e7e2","created":"2026-06-19T01:24:34.013Z","duration":330.33594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":999,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1100,"output_tokens":1103},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1100,"output_tokens":116}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Thank you so much for calling your Tel accounts. How may I help you today? Oh, sure. Thank you so much for giving us a call, and we are delighted to onboard you. So, yeah, we do provide services under, Linham network. Currently, we have a oh, I'm sorry. Supa Network, you mentioned. So we do have a promotion right now. If you sign up for, this contract, six month contract, twelve month contract, and twenty four month contract, you will be eligible to get a free month and then a 15% discounted for six months. And then also, you will be getting a router. The model is depending with the contract that you will be signing in. What you just need to pay is the $20 delivery fee for standard, and then for express postage is $30. And all of these further details are available on our website and our order if you would like to be eligible for the deals, you have to get a contract, but you have an option to do no contract, but you have to pay the connection fee of $45. If you would like, you can get six month contract. You just need to pay $20 connection fee. Three days pretrial. So, basically, you can go ahead and do this trial for three days. So within three days, once the service has been activated and then you you've been connected to the network. And then if there's any problem or if you're not satisfied, you have to let us know immediately, then we will go ahead and resolve the issue as soon as possible. Yes. Especially if you've signed in for no contract. But if if the free three days free trial is under the contract and it's more than this day, the cancellation fee applies to the contract agreement, will it be implemented to your account? But you have an option. If you sign up for no connection contract. Yes. Our food, if you would like yeah. I understand. You you don't get charged a cancellation fee because she signed up for no contract. I'm sorry. I'm confused with what you want to do. So, basically, you will process your order for no contract, and then you will try the three days trial. And then if you are satisfied, oh, I'll go ahead and check this to our activation and provisioning team just to make sure because you routed to accounts department. So I will ask them first what should be done with what you want. Yes. This is account. Oh, okay. I understand. But, anyway, yeah, that's correct. I'll go ahead and reach out to our provisioning and tech team in reference with this. And you mentioned you pressed 1 and you've been connected to this department, but it sells sales? Oh, okay. Let me just check. Maybe they are engaged on a call, reason you've been routed to my department. But anyway, let me try to transfer your call.","confidence":0.99902344,"words":[{"word":"hi","start":0.39999998,"end":0.64,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.3130776584148407},{"word":"thank","start":0.64,"end":0.88,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6671063303947449},{"word":"you","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6589649319648743},{"word":"so","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6496578454971313},{"word":"much","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6406751871109009},{"word":"for","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6137344837188721},{"word":"calling","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6140282154083252},{"word":"your","start":2.1599998,"end":2.32,"confidence":0.5908203,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6762491464614868},{"word":"tel","start":2.32,"end":2.6399999,"confidence":0.41625977,"punctuated_word":"Tel","sentiment":"positive","sentiment_score":0.6406596302986145},{"word":"accounts","start":2.6399999,"end":2.96,"confidence":0.8244629,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.6073170900344849},{"word":"how","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5900532007217407},{"word":"may","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6119855046272278},{"word":"i","start":3.36,"end":3.4399998,"confidence":0.9951172,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5881149768829346},{"word":"help","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5805169939994812},{"word":"you","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.602936327457428},{"word":"today","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.49822190403938293},{"word":"oh","start":25.91,"end":26.31,"confidence":0.7910156,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1314397156238556},{"word":"sure","start":26.31,"end":26.63,"confidence":0.9995117,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.19126075506210327},{"word":"thank","start":26.63,"end":26.789999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6262263059616089},{"word":"you","start":26.789999,"end":27.029999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6331357359886169},{"word":"so","start":27.029999,"end":27.189999,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5855541229248047},{"word":"much","start":27.189999,"end":27.429998,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.704768180847168},{"word":"for","start":27.429998,"end":27.669998,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.707057535648346},{"word":"giving","start":27.669998,"end":27.99,"confidence":1.0,"punctuated_word":"giving","sentiment":"positive","sentiment_score":0.6461805105209351},{"word":"us","start":27.99,"end":28.23,"confidence":1.0,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.737916886806488},{"word":"a","start":28.23,"end":28.31,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6834518909454346},{"word":"call","start":28.31,"end":28.71,"confidence":0.9707031,"punctuated_word":"call,","sentiment":"positive","sentiment_score":0.6530001163482666},{"word":"and","start":28.71,"end":28.949999,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6428295969963074},{"word":"we","start":28.949999,"end":29.109999,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.7798624038696289},{"word":"are","start":29.109999,"end":29.349998,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.8305062651634216},{"word":"delighted","start":29.349998,"end":29.829998,"confidence":1.0,"punctuated_word":"delighted","sentiment":"positive","sentiment_score":0.8500615954399109},{"word":"to","start":29.829998,"end":30.15,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.85828697681427},{"word":"onboard","start":30.15,"end":30.55,"confidence":0.984375,"punctuated_word":"onboard","sentiment":"positive","sentiment_score":0.7716761827468872},{"word":"you","start":30.55,"end":31.05,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7418915033340454},{"word":"so","start":31.189999,"end":31.509998,"confidence":0.9172363,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.27655258774757385},{"word":"yeah","start":31.509998,"end":31.91,"confidence":0.99316406,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.23781096935272217},{"word":"we","start":31.91,"end":32.309998,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.23461081087589264},{"word":"do","start":32.309998,"end":32.629997,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.21659120917320251},{"word":"provide","start":32.629997,"end":33.129997,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.15270483493804932},{"word":"services","start":33.67,"end":34.17,"confidence":0.99121094,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.18067875504493713},{"word":"under","start":34.47,"end":34.949997,"confidence":0.78344727,"punctuated_word":"under,","sentiment":"neutral","sentiment_score":0.1795080453157425},{"word":"linham","start":35.51,"end":35.989998,"confidence":0.618042,"punctuated_word":"Linham","sentiment":"neutral","sentiment_score":0.25036412477493286},{"word":"network","start":35.989998,"end":36.489998,"confidence":0.85180664,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.24967844784259796},{"word":"currently","start":37.03,"end":37.53,"confidence":0.99658203,"punctuated_word":"Currently,","sentiment":"neutral","sentiment_score":0.011395583860576153},{"word":"we","start":38.435,"end":38.595,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.010121563449501991},{"word":"have","start":38.595,"end":39.095,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.009286335669457912},{"word":"a","start":39.235,"end":39.475002,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01670430228114128},{"word":"oh","start":40.835003,"end":40.995003,"confidence":0.857666,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.020812327042222023},{"word":"i'm","start":40.995003,"end":41.155003,"confidence":0.9746094,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04119168967008591},{"word":"sorry","start":41.155003,"end":41.635002,"confidence":0.92041016,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.033435456454753876},{"word":"supa","start":41.635002,"end":42.035,"confidence":0.90649414,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.026073051616549492},{"word":"network","start":42.035,"end":42.435,"confidence":0.7741699,"punctuated_word":"Network,","sentiment":"neutral","sentiment_score":0.02094241976737976},{"word":"you","start":42.435,"end":42.755,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008435705676674843},{"word":"mentioned","start":42.755,"end":43.255,"confidence":0.9301758,"punctuated_word":"mentioned.","sentiment":"neutral","sentiment_score":0.038990896195173264},{"word":"so","start":43.795002,"end":44.035004,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.026729395613074303},{"word":"we","start":44.035004,"end":44.195,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05695508047938347},{"word":"do","start":44.195,"end":44.515,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.12068912386894226},{"word":"have","start":44.515,"end":45.015,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.155830055475235},{"word":"a","start":45.075,"end":45.395,"confidence":0.71777344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18079838156700137},{"word":"promotion","start":45.395,"end":45.895,"confidence":0.5107422,"punctuated_word":"promotion","sentiment":"neutral","sentiment_score":0.21977953612804413},{"word":"right","start":46.275,"end":46.515,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.18276859819889069},{"word":"now","start":46.515,"end":47.015,"confidence":0.89868164,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.14998981356620789},{"word":"if","start":47.555,"end":47.795002,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.19873397052288055},{"word":"you","start":47.795002,"end":48.195,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15824639797210693},{"word":"sign","start":48.195,"end":48.515,"confidence":0.9902344,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.1282973736524582},{"word":"up","start":48.515,"end":48.675003,"confidence":0.9941406,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.15543298423290253},{"word":"for","start":48.675003,"end":48.995003,"confidence":0.9169922,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":0.13198120892047882},{"word":"this","start":49.395,"end":49.715,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.139428973197937},{"word":"contract","start":49.715,"end":50.215,"confidence":0.9941406,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.0966399386525154},{"word":"six","start":50.390003,"end":50.710003,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.12272253632545473},{"word":"month","start":50.710003,"end":51.030003,"confidence":0.98291016,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.1141396015882492},{"word":"contract","start":51.030003,"end":51.530003,"confidence":0.9980469,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.10151855647563934},{"word":"twelve","start":51.75,"end":52.15,"confidence":1.0,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.13960479199886322},{"word":"month","start":52.15,"end":52.39,"confidence":0.9941406,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.0976916030049324},{"word":"contract","start":52.39,"end":52.870003,"confidence":0.9655762,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.10469023883342744},{"word":"and","start":52.870003,"end":53.27,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11853192746639252},{"word":"twenty","start":53.27,"end":53.59,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.16103129088878632},{"word":"four","start":53.59,"end":53.83,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.14623282849788666},{"word":"month","start":53.83,"end":54.15,"confidence":0.9951172,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.1188213899731636},{"word":"contract","start":54.15,"end":54.65,"confidence":0.99560547,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.14050880074501038},{"word":"you","start":55.11,"end":55.190002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22483877837657928},{"word":"will","start":55.190002,"end":55.43,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.22147467732429504},{"word":"be","start":55.43,"end":55.59,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.22784142196178436},{"word":"eligible","start":55.59,"end":56.09,"confidence":1.0,"punctuated_word":"eligible","sentiment":"neutral","sentiment_score":0.22241850197315216},{"word":"to","start":56.31,"end":56.47,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22157439589500427},{"word":"get","start":56.47,"end":56.97,"confidence":0.9633789,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.20284880697727203},{"word":"a","start":57.27,"end":57.43,"confidence":0.7597656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18566767871379852},{"word":"free","start":57.43,"end":57.75,"confidence":0.6616211,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.1902899146080017},{"word":"month","start":57.75,"end":58.25,"confidence":0.9941406,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.21428182721138},{"word":"and","start":58.550003,"end":58.71,"confidence":0.7470703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.269704669713974},{"word":"then","start":58.71,"end":59.11,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.3112353980541229},{"word":"a","start":59.11,"end":59.27,"confidence":0.9291992,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2905087172985077},{"word":"15%","start":59.27,"end":60.25,"confidence":0.9995117,"punctuated_word":"15%","sentiment":"positive","sentiment_score":0.34071269631385803},{"word":"discounted","start":60.47,"end":60.97,"confidence":0.9667969,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.2536233961582184},{"word":"for","start":61.350002,"end":61.59,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2278218120336533},{"word":"six","start":61.59,"end":61.91,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.2031477838754654},{"word":"months","start":61.91,"end":62.355,"confidence":0.9321289,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.1971757411956787},{"word":"and","start":62.915,"end":63.235,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.14188137650489807},{"word":"then","start":63.235,"end":63.555,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1312074363231659},{"word":"also","start":63.555,"end":64.055,"confidence":0.6369629,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.15136288106441498},{"word":"you","start":64.275,"end":64.435,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17703813314437866},{"word":"will","start":64.435,"end":64.595,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.19137071073055267},{"word":"be","start":64.595,"end":64.835,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.21578426659107208},{"word":"getting","start":64.835,"end":65.335,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.19574058055877688},{"word":"a","start":65.395,"end":65.555,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15672080218791962},{"word":"router","start":65.555,"end":66.055,"confidence":0.9951172,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.14504960179328918},{"word":"the","start":66.755,"end":67.255,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.0910131186246872},{"word":"model","start":68.034996,"end":68.515,"confidence":0.99902344,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.13354109227657318},{"word":"is","start":68.515,"end":68.755,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1186971366405487},{"word":"depending","start":68.755,"end":69.255,"confidence":0.98291016,"punctuated_word":"depending","sentiment":"neutral","sentiment_score":0.19658765196800232},{"word":"with","start":69.795,"end":70.034996,"confidence":0.9902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17048731446266174},{"word":"the","start":70.034996,"end":70.534996,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13829120993614197},{"word":"contract","start":71.235,"end":71.715,"confidence":1.0,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.12804333865642548},{"word":"that","start":71.715,"end":71.955,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.129638671875},{"word":"you","start":71.955,"end":72.115,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12421677261590958},{"word":"will","start":72.115,"end":72.354996,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12639425694942474},{"word":"be","start":72.354996,"end":72.675,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.14025627076625824},{"word":"signing","start":72.675,"end":73.075,"confidence":1.0,"punctuated_word":"signing","sentiment":"neutral","sentiment_score":0.09525852650403976},{"word":"in","start":73.075,"end":73.575,"confidence":0.9770508,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.1138247475028038},{"word":"what","start":73.635,"end":73.875,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.08741987496614456},{"word":"you","start":73.875,"end":74.034996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11644618958234788},{"word":"just","start":74.034996,"end":74.275,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08234460651874542},{"word":"need","start":74.275,"end":74.435,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.1085386648774147},{"word":"to","start":74.435,"end":74.595,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08631941676139832},{"word":"pay","start":74.595,"end":74.915,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.0783216655254364},{"word":"is","start":74.915,"end":75.155,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08559887856245041},{"word":"the","start":75.155,"end":75.475,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10872188955545424},{"word":"$20","start":75.475,"end":76.455,"confidence":0.9975586,"punctuated_word":"$20","sentiment":"neutral","sentiment_score":0.11132742464542388},{"word":"delivery","start":76.595,"end":77.095,"confidence":0.99902344,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":0.05341280251741409},{"word":"fee","start":77.235,"end":77.735,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.09738154709339142},{"word":"for","start":78.03,"end":78.43,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09747029840946198},{"word":"standard","start":78.43,"end":78.93,"confidence":0.7775879,"punctuated_word":"standard,","sentiment":"neutral","sentiment_score":0.095111146569252},{"word":"and","start":79.15,"end":79.31,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08834968507289886},{"word":"then","start":79.31,"end":79.63,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09570125490427016},{"word":"for","start":79.63,"end":80.11,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07971491664648056},{"word":"express","start":80.11,"end":80.51,"confidence":0.9326172,"punctuated_word":"express","sentiment":"neutral","sentiment_score":0.062011487782001495},{"word":"postage","start":80.51,"end":81.01,"confidence":0.9980469,"punctuated_word":"postage","sentiment":"neutral","sentiment_score":0.07021303474903107},{"word":"is","start":81.31,"end":81.81,"confidence":0.92578125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08552699536085129},{"word":"$30","start":81.95,"end":82.93,"confidence":0.8751221,"punctuated_word":"$30.","sentiment":"neutral","sentiment_score":0.1205601841211319},{"word":"and","start":83.55,"end":83.79,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0750780999660492},{"word":"all","start":83.79,"end":84.03,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.07826273888349533},{"word":"of","start":84.03,"end":84.270004,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07751002907752991},{"word":"these","start":84.270004,"end":84.67,"confidence":0.6791992,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.08546092361211777},{"word":"further","start":84.67,"end":85.07,"confidence":0.99902344,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.07095000147819519},{"word":"details","start":85.07,"end":85.57,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.0802852064371109},{"word":"are","start":85.87,"end":86.11,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.07365874946117401},{"word":"available","start":86.11,"end":86.61,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.05849863216280937},{"word":"on","start":86.75,"end":86.99,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09125126898288728},{"word":"our","start":86.99,"end":87.47,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08938520401716232},{"word":"website","start":87.47,"end":87.97,"confidence":0.99902344,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.08576348423957825},{"word":"and","start":88.19,"end":88.51,"confidence":0.40893555,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.010551247745752336},{"word":"our","start":88.51,"end":88.83,"confidence":0.9970703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.009555550292134283},{"word":"order","start":88.83,"end":89.33,"confidence":0.5239258,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.016469085589051247},{"word":"if","start":98.495,"end":98.815,"confidence":0.81933594,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.014410857111215591},{"word":"you","start":98.815,"end":98.895004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002484593540430069},{"word":"would","start":98.895004,"end":99.135,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.0035290122032165527},{"word":"like","start":99.135,"end":99.455,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.003683984279632568},{"word":"to","start":99.455,"end":99.955,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00632728636264801},{"word":"be","start":100.255005,"end":100.495,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.020499520003795624},{"word":"eligible","start":100.495,"end":100.995,"confidence":1.0,"punctuated_word":"eligible","sentiment":"neutral","sentiment_score":0.04641078785061836},{"word":"for","start":101.135,"end":101.455,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05140078440308571},{"word":"the","start":101.455,"end":101.615005,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02449241653084755},{"word":"deals","start":101.615005,"end":102.115005,"confidence":0.9921875,"punctuated_word":"deals,","sentiment":"neutral","sentiment_score":0.03183727338910103},{"word":"you","start":102.735,"end":102.895004,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.031139057129621502},{"word":"have","start":102.895004,"end":103.135,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.020867113023996353},{"word":"to","start":103.135,"end":103.295,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.013996537774801254},{"word":"get","start":103.295,"end":103.535,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.0031644031405448914},{"word":"a","start":103.535,"end":103.695,"confidence":0.9248047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0008415021002292633},{"word":"contract","start":103.695,"end":104.175,"confidence":0.8552246,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.005805246531963348},{"word":"but","start":104.175,"end":104.415,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.011665474623441696},{"word":"you","start":104.415,"end":104.655,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0020190179347991943},{"word":"have","start":104.655,"end":104.895004,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.008930779993534088},{"word":"an","start":104.895004,"end":105.055,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.009459145367145538},{"word":"option","start":105.055,"end":105.555,"confidence":1.0,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.02902141958475113},{"word":"to","start":106.73,"end":106.89,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005359034985303879},{"word":"do","start":106.89,"end":107.13,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.008036524057388306},{"word":"no","start":107.13,"end":107.45,"confidence":0.9980469,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.001188620924949646},{"word":"contract","start":107.45,"end":107.93,"confidence":0.90234375,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.022817378863692284},{"word":"but","start":107.93,"end":108.17,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.016704976558685303},{"word":"you","start":108.17,"end":108.33,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016579844057559967},{"word":"have","start":108.33,"end":108.57,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.011625178158283234},{"word":"to","start":108.57,"end":108.73,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012517206370830536},{"word":"pay","start":108.73,"end":109.05,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.0173337459564209},{"word":"the","start":109.05,"end":109.37,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0058716945350170135},{"word":"connection","start":109.37,"end":109.87,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.016669094562530518},{"word":"fee","start":109.93,"end":110.25,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.0007232427597045898},{"word":"of","start":110.25,"end":110.49,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.01445532962679863},{"word":"$45","start":110.49,"end":111.71,"confidence":0.9995117,"punctuated_word":"$45.","sentiment":"neutral","sentiment_score":0.024625755846500397},{"word":"if","start":112.49,"end":112.73,"confidence":0.9667969,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.013292171061038973},{"word":"you","start":112.73,"end":112.89,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01755869947373867},{"word":"would","start":112.89,"end":113.05,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.014204731211066246},{"word":"like","start":113.05,"end":113.37,"confidence":0.986084,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.02054521441459656},{"word":"you","start":113.37,"end":113.45,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02931605279445648},{"word":"can","start":113.45,"end":113.69,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.028918243944644928},{"word":"get","start":113.69,"end":114.09,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.03144674748182297},{"word":"six","start":114.09,"end":114.33,"confidence":0.9892578,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.029031509533524513},{"word":"month","start":114.33,"end":114.65,"confidence":0.97998047,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.04887719079852104},{"word":"contract","start":114.65,"end":115.15,"confidence":0.95947266,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.03080788627266884},{"word":"you","start":115.21,"end":115.37,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.013741426169872284},{"word":"just","start":115.37,"end":115.61,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.012823298573493958},{"word":"need","start":115.61,"end":115.770004,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.01252775825560093},{"word":"to","start":115.770004,"end":115.85,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007348321378231049},{"word":"pay","start":115.85,"end":116.17,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.002042289823293686},{"word":"$20","start":116.17,"end":117.07,"confidence":0.99902344,"punctuated_word":"$20","sentiment":"neutral","sentiment_score":0.020042870193719864},{"word":"connection","start":117.53,"end":118.03,"confidence":0.71191406,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.03464140743017197},{"word":"fee","start":118.09,"end":118.59,"confidence":0.85498047,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.04285684227943421},{"word":"three","start":125.445,"end":125.605,"confidence":0.99609375,"punctuated_word":"Three","sentiment":"neutral","sentiment_score":0.04455503076314926},{"word":"days","start":125.605,"end":126.08501,"confidence":0.99902344,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.03602965176105499},{"word":"pretrial","start":126.08501,"end":126.58501,"confidence":0.90690106,"punctuated_word":"pretrial.","sentiment":"neutral","sentiment_score":0.0538860484957695},{"word":"so","start":127.365005,"end":127.685005,"confidence":0.9291992,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.0767153799533844},{"word":"basically","start":127.685005,"end":128.185,"confidence":0.9995117,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.28115567564964294},{"word":"you","start":128.80501,"end":128.965,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3755686283111572},{"word":"can","start":128.965,"end":129.205,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.34301015734672546},{"word":"go","start":129.205,"end":129.445,"confidence":1.0,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.3547341227531433},{"word":"ahead","start":129.445,"end":129.925,"confidence":1.0,"punctuated_word":"ahead","sentiment":"positive","sentiment_score":0.33735617995262146},{"word":"and","start":129.925,"end":130.425,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2755313515663147},{"word":"do","start":131.205,"end":131.445,"confidence":0.7949219,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.2777414917945862},{"word":"this","start":131.445,"end":131.845,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.29308226704597473},{"word":"trial","start":131.845,"end":132.345,"confidence":0.99902344,"punctuated_word":"trial","sentiment":"neutral","sentiment_score":0.1981382668018341},{"word":"for","start":132.485,"end":132.725,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.16768762469291687},{"word":"three","start":132.725,"end":132.965,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.18544134497642517},{"word":"days","start":132.965,"end":133.285,"confidence":0.99902344,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":0.21406495571136477},{"word":"so","start":133.285,"end":133.60501,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.21051357686519623},{"word":"within","start":133.60501,"end":134.005,"confidence":0.99902344,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.15786387026309967},{"word":"three","start":134.005,"end":134.16501,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.1886688768863678},{"word":"days","start":134.16501,"end":134.645,"confidence":0.9277344,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":0.19557268917560575},{"word":"once","start":134.645,"end":135.045,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.2188347578048706},{"word":"the","start":135.045,"end":135.285,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.25112584233283997},{"word":"service","start":135.285,"end":135.685,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.1765139251947403},{"word":"has","start":135.685,"end":135.845,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.2050517499446869},{"word":"been","start":135.845,"end":136.16501,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.2439722716808319},{"word":"activated","start":136.16501,"end":136.66501,"confidence":1.0,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":0.2631608247756958},{"word":"and","start":137.49,"end":137.73,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2073804885149002},{"word":"then","start":137.73,"end":138.23,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.2158106714487076},{"word":"you","start":138.69,"end":139.17,"confidence":0.6953125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24385005235671997},{"word":"you've","start":139.49,"end":139.81,"confidence":1.0,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.2542775869369507},{"word":"been","start":139.81,"end":139.97,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.24072277545928955},{"word":"connected","start":139.97,"end":140.47,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.2311483472585678},{"word":"to","start":140.53,"end":140.69,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22541993856430056},{"word":"the","start":140.69,"end":140.85,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2436683624982834},{"word":"network","start":140.85,"end":141.35,"confidence":0.72314453,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.20639163255691528},{"word":"and","start":141.49,"end":141.73,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.14761871099472046},{"word":"then","start":141.73,"end":141.97,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10921063274145126},{"word":"if","start":141.97,"end":142.13,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07505640387535095},{"word":"there's","start":142.13,"end":142.53,"confidence":0.953125,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.000924276828300208},{"word":"any","start":142.53,"end":142.93,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.06071138381958008},{"word":"problem","start":142.93,"end":143.43,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.0990276336669922},{"word":"or","start":143.49,"end":143.99,"confidence":0.95410156,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13309632241725922},{"word":"if","start":144.21,"end":144.37,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.13139687478542328},{"word":"you're","start":144.37,"end":144.69,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.14064666628837583},{"word":"not","start":144.69,"end":144.93,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22226551175117493},{"word":"satisfied","start":144.93,"end":145.43,"confidence":0.99853516,"punctuated_word":"satisfied,","sentiment":"neutral","sentiment_score":-0.09447795152664185},{"word":"you","start":145.89,"end":146.13,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03502225875854492},{"word":"have","start":146.13,"end":146.45,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.007255107164382935},{"word":"to","start":146.45,"end":146.77,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06671807169914246},{"word":"let","start":146.77,"end":147.01,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.07203145325183868},{"word":"us","start":147.01,"end":147.17,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.010285846889019012},{"word":"know","start":147.17,"end":147.41,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06507913023233414},{"word":"immediately","start":147.41,"end":147.91,"confidence":0.83691406,"punctuated_word":"immediately,","sentiment":"neutral","sentiment_score":0.0351959690451622},{"word":"then","start":148.37,"end":148.61,"confidence":0.8989258,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.08292990922927856},{"word":"we","start":148.61,"end":148.77,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07753156125545502},{"word":"will","start":148.77,"end":149.01,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09404198825359344},{"word":"go","start":149.01,"end":149.17,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.11883274465799332},{"word":"ahead","start":149.17,"end":149.49,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.18714195489883423},{"word":"and","start":149.49,"end":149.73,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11390937864780426},{"word":"resolve","start":149.73,"end":150.13,"confidence":0.99902344,"punctuated_word":"resolve","sentiment":"neutral","sentiment_score":-0.018621519207954407},{"word":"the","start":150.13,"end":150.37,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01599656045436859},{"word":"issue","start":150.37,"end":150.69,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.03218916058540344},{"word":"as","start":150.69,"end":150.85,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10831398516893388},{"word":"soon","start":150.85,"end":151.09,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.08926378935575485},{"word":"as","start":151.09,"end":151.25,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.029281631112098697},{"word":"possible","start":151.25,"end":151.75,"confidence":0.9995117,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.023920856416225433},{"word":"yes","start":161.575,"end":162.075,"confidence":0.79052734,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.03795711696147919},{"word":"especially","start":163.09499,"end":163.575,"confidence":0.9980469,"punctuated_word":"Especially","sentiment":"neutral","sentiment_score":-0.09763090312480928},{"word":"if","start":163.575,"end":163.81499,"confidence":0.8496094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08284462988376617},{"word":"you've","start":163.81499,"end":164.31499,"confidence":0.96240234,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.07826938480138779},{"word":"signed","start":164.45499,"end":164.69499,"confidence":0.8183594,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.11841048300266266},{"word":"in","start":164.69499,"end":164.935,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10809899121522903},{"word":"for","start":164.935,"end":165.17499,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0866575837135315},{"word":"no","start":165.17499,"end":165.495,"confidence":0.9941406,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1324951946735382},{"word":"contract","start":165.495,"end":165.995,"confidence":0.8937988,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.13466112315654755},{"word":"but","start":166.98001,"end":167.22,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03700803965330124},{"word":"if","start":167.22,"end":167.62001,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.029583077877759933},{"word":"if","start":167.62001,"end":167.94,"confidence":0.5019531,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0018846020102500916},{"word":"the","start":167.94,"end":168.26001,"confidence":0.9707031,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002310454845428467},{"word":"free","start":168.26001,"end":168.76001,"confidence":0.73828125,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.013550259172916412},{"word":"three","start":168.98001,"end":169.3,"confidence":0.97509766,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.015329360961914062},{"word":"days","start":169.3,"end":169.70001,"confidence":0.9970703,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.02982158586382866},{"word":"free","start":169.70001,"end":169.94,"confidence":0.98828125,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.0011893808841705322},{"word":"trial","start":169.94,"end":170.44,"confidence":0.99902344,"punctuated_word":"trial","sentiment":"neutral","sentiment_score":0.004583198577165604},{"word":"is","start":170.82,"end":171.06,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005392484366893768},{"word":"under","start":171.06,"end":171.38,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.012957513332366943},{"word":"the","start":171.38,"end":171.54001,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00808626040816307},{"word":"contract","start":171.54001,"end":172.04001,"confidence":1.0,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.026609405875205994},{"word":"and","start":172.1,"end":172.26001,"confidence":0.81640625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.013005666434764862},{"word":"it's","start":172.26001,"end":172.58,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.039248671382665634},{"word":"more","start":172.58,"end":172.82,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.020596079528331757},{"word":"than","start":172.82,"end":173.3,"confidence":1.0,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.007742926478385925},{"word":"this","start":173.3,"end":173.70001,"confidence":0.89453125,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.016849838197231293},{"word":"day","start":173.70001,"end":174.20001,"confidence":0.9226074,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":0.016597166657447815},{"word":"the","start":175.46,"end":175.70001,"confidence":0.9580078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024856843054294583},{"word":"cancellation","start":175.70001,"end":176.20001,"confidence":0.9707031,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.07975810021162033},{"word":"fee","start":176.58,"end":176.82,"confidence":0.99902344,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.12008920311927795},{"word":"applies","start":176.82,"end":177.32,"confidence":1.0,"punctuated_word":"applies","sentiment":"neutral","sentiment_score":-0.02680310606956482},{"word":"to","start":177.46,"end":177.62001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":4.850327968597412e-6},{"word":"the","start":177.62001,"end":178.02,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024924255907535553},{"word":"contract","start":178.02,"end":178.52,"confidence":1.0,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.032839179039001465},{"word":"agreement","start":178.58,"end":179.08,"confidence":0.7824707,"punctuated_word":"agreement,","sentiment":"neutral","sentiment_score":0.02420501410961151},{"word":"will","start":179.77501,"end":180.015,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03780180960893631},{"word":"it","start":180.015,"end":180.335,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08176007866859436},{"word":"be","start":180.335,"end":180.655,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.02808733657002449},{"word":"implemented","start":180.655,"end":181.155,"confidence":1.0,"punctuated_word":"implemented","sentiment":"neutral","sentiment_score":0.02371269464492798},{"word":"to","start":181.375,"end":181.455,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03415027633309364},{"word":"your","start":181.455,"end":181.77501,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.012286100536584854},{"word":"account","start":181.77501,"end":182.27501,"confidence":0.8708496,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":-0.004414789378643036},{"word":"but","start":183.13501,"end":183.375,"confidence":0.9892578,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07116783410310745},{"word":"you","start":183.375,"end":183.535,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1302206665277481},{"word":"have","start":183.535,"end":183.77501,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14635899662971497},{"word":"an","start":183.77501,"end":183.935,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.14902088046073914},{"word":"option","start":183.935,"end":184.435,"confidence":0.9941406,"punctuated_word":"option.","sentiment":"neutral","sentiment_score":-0.1258752942085266},{"word":"if","start":201.23001,"end":201.55,"confidence":0.47802734,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.13854707777500153},{"word":"you","start":201.55,"end":201.71,"confidence":0.83203125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16287896037101746},{"word":"sign","start":201.71,"end":201.95001,"confidence":0.8232422,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.1326259970664978},{"word":"up","start":201.95001,"end":202.11,"confidence":0.99609375,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.11479245871305466},{"word":"for","start":202.11,"end":202.35,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.11707215756177902},{"word":"no","start":202.35,"end":202.85,"confidence":0.85595703,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.16685858368873596},{"word":"connection","start":202.99,"end":203.49,"confidence":0.6411133,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.2272205799818039},{"word":"contract","start":203.87001,"end":204.37001,"confidence":0.8400879,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.15382042527198792},{"word":"yes","start":206.51001,"end":206.925,"confidence":0.7817383,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.005801044404506683},{"word":"our","start":207.16501,"end":207.405,"confidence":0.78564453,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.07838647067546844},{"word":"food","start":207.405,"end":207.905,"confidence":0.7585449,"punctuated_word":"food,","sentiment":"neutral","sentiment_score":-0.0986512303352356},{"word":"if","start":207.965,"end":208.045,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06802742183208466},{"word":"you","start":208.045,"end":208.205,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10855574905872344},{"word":"would","start":208.205,"end":208.445,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.041399940848350525},{"word":"like","start":208.445,"end":208.765,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.07314177602529526},{"word":"yeah","start":210.045,"end":210.365,"confidence":0.98413086,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.05177445709705353},{"word":"i","start":210.365,"end":210.52501,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06698080897331238},{"word":"understand","start":210.52501,"end":211.02501,"confidence":0.99902344,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.07111694663763046},{"word":"you","start":218.445,"end":218.925,"confidence":0.6152344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.11401928961277008},{"word":"you","start":218.925,"end":219.16501,"confidence":0.84765625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08654074370861053},{"word":"don't","start":219.16501,"end":219.485,"confidence":0.99658203,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.09830497205257416},{"word":"get","start":219.485,"end":219.725,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1314481645822525},{"word":"charged","start":219.725,"end":220.045,"confidence":0.98535156,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":-0.1641460359096527},{"word":"a","start":220.045,"end":220.205,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.162240132689476},{"word":"cancellation","start":220.205,"end":220.705,"confidence":0.97314453,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.18015947937965393},{"word":"fee","start":221.005,"end":221.325,"confidence":0.99902344,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.04965408891439438},{"word":"because","start":221.325,"end":221.825,"confidence":0.9316406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.01274169608950615},{"word":"she","start":221.88501,"end":222.045,"confidence":0.6748047,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.020594947040081024},{"word":"signed","start":222.045,"end":222.3,"confidence":0.69677734,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.009503208100795746},{"word":"up","start":222.3,"end":222.54001,"confidence":0.9741211,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.01598908007144928},{"word":"for","start":222.54001,"end":222.78,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.019143182784318924},{"word":"no","start":222.78,"end":222.94,"confidence":0.8251953,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.08671832084655762},{"word":"contract","start":222.94,"end":223.44,"confidence":0.8022461,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.06278582662343979},{"word":"i'm","start":234.46,"end":234.7,"confidence":0.74853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.18134427070617676},{"word":"sorry","start":234.7,"end":235.02,"confidence":0.9951172,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2423369288444519},{"word":"i'm","start":235.02,"end":235.18001,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.30771180987358093},{"word":"confused","start":235.18001,"end":235.66,"confidence":0.99902344,"punctuated_word":"confused","sentiment":"negative","sentiment_score":-0.3433417081832886},{"word":"with","start":235.66,"end":235.90001,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3350405693054199},{"word":"what","start":235.90001,"end":236.14,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2430478483438492},{"word":"you","start":236.14,"end":236.38,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2569195032119751},{"word":"want","start":236.38,"end":236.62,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.08053600788116455},{"word":"to","start":236.62,"end":236.78,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10051345825195312},{"word":"do","start":236.78,"end":237.105,"confidence":0.9975586,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.0427391454577446},{"word":"so","start":250.64,"end":250.95999,"confidence":0.72021484,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.11237390339374542},{"word":"basically","start":250.95999,"end":251.45999,"confidence":1.0,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.0932837501168251},{"word":"you","start":252.48,"end":252.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1419559121131897},{"word":"will","start":252.72,"end":252.95999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.11013957858085632},{"word":"process","start":252.95999,"end":253.36,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.1789044290781021},{"word":"your","start":253.36,"end":253.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1769329160451889},{"word":"order","start":253.68,"end":254.18,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.2198631912469864},{"word":"for","start":254.56,"end":254.95999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1178734302520752},{"word":"no","start":254.95999,"end":255.28,"confidence":0.9951172,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.10304801166057588},{"word":"contract","start":255.28,"end":255.78,"confidence":0.8833008,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.10766789317131042},{"word":"and","start":256.48,"end":256.72,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09994684159755708},{"word":"then","start":256.72,"end":257.12,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1198779195547104},{"word":"you","start":257.12,"end":257.36,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1410306841135025},{"word":"will","start":257.36,"end":257.68,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.10820727050304411},{"word":"try","start":257.68,"end":258.18,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.1047181636095047},{"word":"the","start":258.4,"end":258.56,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14869727194309235},{"word":"three","start":258.56,"end":258.88,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.12036489695310593},{"word":"days","start":258.88,"end":259.2,"confidence":0.9970703,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.11433494836091997},{"word":"trial","start":259.2,"end":259.7,"confidence":0.96313477,"punctuated_word":"trial.","sentiment":"neutral","sentiment_score":0.11856202036142348},{"word":"and","start":260.56,"end":260.72,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.20537319779396057},{"word":"then","start":260.72,"end":260.96,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.14777591824531555},{"word":"if","start":260.96,"end":261.12,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.22699664533138275},{"word":"you","start":261.12,"end":261.28,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2628985047340393},{"word":"are","start":261.28,"end":261.6,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.18612852692604065},{"word":"satisfied","start":261.6,"end":262.1,"confidence":0.7873535,"punctuated_word":"satisfied,","sentiment":"neutral","sentiment_score":0.24783170223236084},{"word":"oh","start":264.01498,"end":264.255,"confidence":0.8696289,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.18880248069763184},{"word":"i'll","start":264.255,"end":264.495,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.15298950672149658},{"word":"go","start":264.495,"end":264.655,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.14422935247421265},{"word":"ahead","start":264.655,"end":264.895,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.1894560158252716},{"word":"and","start":264.895,"end":265.13498,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14419372379779816},{"word":"check","start":265.13498,"end":265.375,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.1527150422334671},{"word":"this","start":265.375,"end":265.615,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.12170886248350143},{"word":"to","start":265.615,"end":265.775,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1160041242837906},{"word":"our","start":265.775,"end":266.275,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11711989343166351},{"word":"activation","start":266.735,"end":267.235,"confidence":0.85546875,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":0.1402597725391388},{"word":"and","start":267.455,"end":267.695,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08599922060966492},{"word":"provisioning","start":267.695,"end":268.195,"confidence":0.9995117,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":0.11477429419755936},{"word":"team","start":268.255,"end":268.655,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.07085076719522476},{"word":"just","start":268.655,"end":268.895,"confidence":0.9770508,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12765328586101532},{"word":"to","start":268.895,"end":268.975,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08502387255430222},{"word":"make","start":268.975,"end":269.215,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.07835012674331665},{"word":"sure","start":269.215,"end":269.715,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.0725279226899147},{"word":"because","start":270.335,"end":270.835,"confidence":0.57666016,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.13234849274158478},{"word":"you","start":271.375,"end":271.875,"confidence":0.9560547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11487015336751938},{"word":"routed","start":272.735,"end":273.215,"confidence":0.93359375,"punctuated_word":"routed","sentiment":"neutral","sentiment_score":0.07197465002536774},{"word":"to","start":273.215,"end":273.375,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.061983972787857056},{"word":"accounts","start":273.375,"end":273.775,"confidence":0.90478516,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.06901685893535614},{"word":"department","start":273.775,"end":274.275,"confidence":0.90527344,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.08176661282777786},{"word":"so","start":274.41498,"end":274.655,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10894718766212463},{"word":"i","start":274.655,"end":274.815,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1223209798336029},{"word":"will","start":274.815,"end":275.13498,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.10043084621429443},{"word":"ask","start":275.13498,"end":275.375,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.1095625013113022},{"word":"them","start":275.375,"end":275.615,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.06913705915212631},{"word":"first","start":275.615,"end":276.115,"confidence":0.9980469,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.0701942890882492},{"word":"what","start":276.5,"end":276.74002,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0754854753613472},{"word":"should","start":276.74002,"end":276.90002,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.09592719376087187},{"word":"be","start":276.90002,"end":277.06003,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.094404399394989},{"word":"done","start":277.06003,"end":277.56003,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.07167934626340866},{"word":"with","start":277.62003,"end":278.1,"confidence":0.92089844,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1184394508600235},{"word":"what","start":278.1,"end":278.34003,"confidence":0.9902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.1467488259077072},{"word":"you","start":278.34003,"end":278.5,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11482563614845276},{"word":"want","start":278.5,"end":279.0,"confidence":0.9663086,"punctuated_word":"want.","sentiment":"neutral","sentiment_score":0.08001351356506348},{"word":"yes","start":280.98,"end":281.46002,"confidence":0.99365234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.002607441507279873},{"word":"this","start":281.46002,"end":281.7,"confidence":0.9316406,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.014093905687332152},{"word":"is","start":281.7,"end":281.94,"confidence":0.9838867,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.012797437608242037},{"word":"account","start":281.94,"end":282.44,"confidence":0.8618164,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.004614833742380142},{"word":"oh","start":285.86002,"end":286.18002,"confidence":0.9875488,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.02702432870864868},{"word":"okay","start":286.18002,"end":286.5,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.027565011754631996},{"word":"i","start":286.5,"end":286.74002,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011789634823799132},{"word":"understand","start":286.74002,"end":287.24002,"confidence":0.9838867,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":0.01352674514055252},{"word":"but","start":287.38,"end":287.62003,"confidence":0.80200195,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.011401918716728687},{"word":"anyway","start":287.62003,"end":288.12003,"confidence":0.9436035,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":-0.019863024353981015},{"word":"yeah","start":291.865,"end":292.265,"confidence":0.79467773,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.02359082922339439},{"word":"that's","start":292.265,"end":292.505,"confidence":0.97631836,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.056060612201690674},{"word":"correct","start":292.505,"end":293.005,"confidence":0.9980469,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.03440611809492111},{"word":"i'll","start":294.185,"end":294.42502,"confidence":0.8833008,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0674382671713829},{"word":"go","start":294.42502,"end":294.585,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.08268873393535614},{"word":"ahead","start":294.585,"end":294.825,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.10898332297801971},{"word":"and","start":294.825,"end":295.065,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07750626653432846},{"word":"reach","start":295.065,"end":295.305,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.05928000435233116},{"word":"out","start":295.305,"end":295.545,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.06066387891769409},{"word":"to","start":295.545,"end":295.785,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06993938237428665},{"word":"our","start":295.785,"end":296.285,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08662588894367218},{"word":"provisioning","start":297.385,"end":297.885,"confidence":0.99658203,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":0.06758636981248856},{"word":"and","start":298.025,"end":298.185,"confidence":0.7421875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06944779306650162},{"word":"tech","start":298.185,"end":298.345,"confidence":0.9838867,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.0799458771944046},{"word":"team","start":298.345,"end":298.585,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.07941851019859314},{"word":"in","start":298.585,"end":298.745,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09440475702285768},{"word":"reference","start":298.745,"end":299.225,"confidence":0.98828125,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.07322527468204498},{"word":"with","start":299.225,"end":299.385,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08763716369867325},{"word":"this","start":299.385,"end":299.545,"confidence":0.98950195,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.06350047886371613},{"word":"and","start":299.545,"end":299.785,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03811676800251007},{"word":"you","start":299.785,"end":299.945,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02457532100379467},{"word":"mentioned","start":299.945,"end":300.265,"confidence":0.9892578,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":0.033053018152713776},{"word":"you","start":300.265,"end":300.505,"confidence":0.9838867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.022792167961597443},{"word":"pressed","start":300.505,"end":300.745,"confidence":0.48657227,"punctuated_word":"pressed","sentiment":"neutral","sentiment_score":0.0175393708050251},{"word":"1","start":300.745,"end":300.98502,"confidence":0.9980469,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.014447895810008047},{"word":"and","start":300.98502,"end":301.14502,"confidence":0.6503906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.008206835016608238},{"word":"you've","start":301.14502,"end":301.385,"confidence":0.9975586,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.012945197522640228},{"word":"been","start":301.385,"end":301.625,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.0162334181368351},{"word":"connected","start":301.625,"end":302.125,"confidence":0.99902344,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.019478056579828262},{"word":"to","start":302.265,"end":302.765,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01754826493561268},{"word":"this","start":303.865,"end":304.185,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06298323720693588},{"word":"department","start":304.185,"end":304.685,"confidence":0.9238281,"punctuated_word":"department,","sentiment":"neutral","sentiment_score":0.07749292254447937},{"word":"but","start":305.6,"end":306.0,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.01718571037054062},{"word":"it","start":306.0,"end":306.08002,"confidence":0.9838867,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04937344044446945},{"word":"sells","start":306.08002,"end":306.56,"confidence":0.5727539,"punctuated_word":"sells","sentiment":"neutral","sentiment_score":0.0373048260807991},{"word":"sales","start":306.56,"end":307.06,"confidence":0.9567871,"punctuated_word":"sales?","sentiment":"neutral","sentiment_score":0.026602728292346},{"word":"oh","start":312.56,"end":312.96002,"confidence":0.9604492,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.033786140382289886},{"word":"okay","start":312.96002,"end":313.46002,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.03287564963102341},{"word":"let","start":313.6,"end":313.92,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.018968094140291217},{"word":"me","start":313.92,"end":314.24002,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.030199460685253143},{"word":"just","start":314.24002,"end":314.74002,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.009480182081460953},{"word":"check","start":315.28,"end":315.68,"confidence":0.86865234,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.015438404865562916},{"word":"maybe","start":315.68,"end":316.08002,"confidence":1.0,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.2365373373031616},{"word":"they","start":316.08002,"end":316.32,"confidence":0.9980469,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.26969999074935913},{"word":"are","start":316.32,"end":316.82,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.3278160095214844},{"word":"engaged","start":317.575,"end":317.89502,"confidence":0.9760742,"punctuated_word":"engaged","sentiment":"neutral","sentiment_score":-0.27101796865463257},{"word":"on","start":317.89502,"end":318.135,"confidence":0.8964844,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.19831861555576324},{"word":"a","start":318.135,"end":318.295,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.28931182622909546},{"word":"call","start":318.295,"end":318.61502,"confidence":0.7470703,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.24121908843517303},{"word":"reason","start":318.61502,"end":318.935,"confidence":0.9707031,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.24722108244895935},{"word":"you've","start":318.935,"end":319.255,"confidence":0.9926758,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.37542128562927246},{"word":"been","start":319.255,"end":319.415,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.45236384868621826},{"word":"routed","start":319.415,"end":319.815,"confidence":0.99902344,"punctuated_word":"routed","sentiment":"negative","sentiment_score":-0.34912776947021484},{"word":"to","start":319.815,"end":320.05502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.29190483689308167},{"word":"my","start":320.05502,"end":320.55502,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.29326292872428894},{"word":"department","start":320.61502,"end":321.095,"confidence":0.9680176,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":-0.17909158766269684},{"word":"but","start":321.095,"end":321.33502,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1609915792942047},{"word":"anyway","start":321.33502,"end":321.655,"confidence":0.77246094,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":-0.16268184781074524},{"word":"let","start":321.655,"end":321.89502,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.09277686476707458},{"word":"me","start":321.89502,"end":322.135,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.09519858658313753},{"word":"try","start":322.135,"end":322.635,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.19000020623207092},{"word":"to","start":322.775,"end":323.255,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.198418527841568},{"word":"transfer","start":323.255,"end":323.755,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.13198310136795044},{"word":"your","start":323.89502,"end":324.215,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16301997005939484},{"word":"call","start":324.215,"end":324.715,"confidence":0.9567871,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.13653790950775146}],"paragraphs":{"transcript":"\nHi. Thank you so much for calling your Tel accounts. How may I help you today? Oh, sure. Thank you so much for giving us a call, and we are delighted to onboard you.\n\nSo, yeah, we do provide services under, Linham network. Currently, we have a oh, I'm sorry. Supa Network, you mentioned. So we do have a promotion right now. If you sign up for, this contract, six month contract, twelve month contract, and twenty four month contract, you will be eligible to get a free month and then a 15% discounted for six months.\n\nAnd then also, you will be getting a router. The model is depending with the contract that you will be signing in. What you just need to pay is the $20 delivery fee for standard, and then for express postage is $30. And all of these further details are available on our website and our order if you would like to be eligible for the deals, you have to get a contract, but you have an option to do no contract, but you have to pay the connection fee of $45. If you would like, you can get six month contract.\n\nYou just need to pay $20 connection fee. Three days pretrial. So, basically, you can go ahead and do this trial for three days. So within three days, once the service has been activated and then you you've been connected to the network. And then if there's any problem or if you're not satisfied, you have to let us know immediately, then we will go ahead and resolve the issue as soon as possible.\n\nYes. Especially if you've signed in for no contract. But if if the free three days free trial is under the contract and it's more than this day, the cancellation fee applies to the contract agreement, will it be implemented to your account? But you have an option. If you sign up for no connection contract.\n\nYes. Our food, if you would like yeah. I understand. You you don't get charged a cancellation fee because she signed up for no contract. I'm sorry.\n\nI'm confused with what you want to do. So, basically, you will process your order for no contract, and then you will try the three days trial. And then if you are satisfied, oh, I'll go ahead and check this to our activation and provisioning team just to make sure because you routed to accounts department. So I will ask them first what should be done with what you want. Yes.\n\nThis is account. Oh, okay. I understand. But, anyway, yeah, that's correct. I'll go ahead and reach out to our provisioning and tech team in reference with this.\n\nAnd you mentioned you pressed 1 and you've been connected to this department, but it sells sales? Oh, okay. Let me just check. Maybe they are engaged on a call, reason you've been routed to my department. But anyway, let me try to transfer your call.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.3130776584148407},{"text":"Thank you so much for calling your Tel accounts.","start":0.64,"end":2.96,"sentiment":"positive","sentiment_score":0.640932540098826},{"text":"How may I help you today?","start":2.96,"end":4.34,"sentiment":"positive","sentiment_score":0.5786381512880325},{"text":"Oh, sure.","start":25.91,"end":26.63,"sentiment":"neutral","sentiment_score":0.16135023534297943},{"text":"Thank you so much for giving us a call, and we are delighted to onboard you.","start":26.63,"end":31.05,"sentiment":"positive","sentiment_score":0.7157753631472588}],"sentiment":"positive","sentiment_score":0.6273060502374873,"num_words":34,"start":0.39999998,"end":31.05},{"sentences":[{"text":"So, yeah, we do provide services under, Linham network.","start":31.189999,"end":36.489998,"sentiment":"neutral","sentiment_score":0.21983330945173898},{"text":"Currently, we have a oh, I'm sorry.","start":37.03,"end":41.635002,"sentiment":"neutral","sentiment_score":-0.014273280543940408},{"text":"Supa Network, you mentioned.","start":41.635002,"end":43.255,"sentiment":"neutral","sentiment_score":0.02361051831394434},{"text":"So we do have a promotion right now.","start":43.795002,"end":47.015,"sentiment":"neutral","sentiment_score":0.13669249811209738},{"text":"If you sign up for, this contract, six month contract, twelve month contract, and twenty four month contract, you will be eligible to get a free month and then a 15% discounted for six months.","start":47.555,"end":62.355,"sentiment":"neutral","sentiment_score":0.18226916087525233}],"sentiment":"neutral","sentiment_score":0.14993634142927706,"num_words":63,"start":31.189999,"end":62.355},{"sentences":[{"text":"And then also, you will be getting a router.","start":62.915,"end":66.055,"sentiment":"neutral","sentiment_score":0.1673506432109409},{"text":"The model is depending with the contract that you will be signing in.","start":66.755,"end":73.575,"sentiment":"neutral","sentiment_score":0.13125000836757514},{"text":"What you just need to pay is the $20 delivery fee for standard, and then for express postage is $30.","start":73.635,"end":82.93,"sentiment":"neutral","sentiment_score":0.09052459821105004},{"text":"And all of these further details are available on our website and our order if you would like to be eligible for the deals, you have to get a contract, but you have an option to do no contract, but you have to pay the connection fee of $45.","start":83.55,"end":111.71,"sentiment":"neutral","sentiment_score":0.0192787020410202},{"text":"If you would like, you can get six month contract.","start":112.49,"end":115.15,"sentiment":"neutral","sentiment_score":0.02639984469860792}],"sentiment":"neutral","sentiment_score":0.061698541672217964,"num_words":101,"start":62.915,"end":115.15},{"sentences":[{"text":"You just need to pay $20 connection fee.","start":115.21,"end":118.59,"sentiment":"neutral","sentiment_score":-0.001121535664424301},{"text":"Three days pretrial.","start":125.445,"end":126.58501,"sentiment":"neutral","sentiment_score":0.04482357700665792},{"text":"So, basically, you can go ahead and do this trial for three days.","start":127.365005,"end":133.285,"sentiment":"neutral","sentiment_score":0.2600174958889301},{"text":"So within three days, once the service has been activated and then you you've been connected to the network.","start":133.285,"end":141.35,"sentiment":"neutral","sentiment_score":0.21999727581676684},{"text":"And then if there's any problem or if you're not satisfied, you have to let us know immediately, then we will go ahead and resolve the issue as soon as possible.","start":141.49,"end":151.75,"sentiment":"neutral","sentiment_score":0.0032585161501511696}],"sentiment":"neutral","sentiment_score":0.10522551531667469,"num_words":74,"start":115.21,"end":151.75},{"sentences":[{"text":"Yes.","start":161.575,"end":162.075,"sentiment":"neutral","sentiment_score":-0.03795711696147919},{"text":"Especially if you've signed in for no contract.","start":163.09499,"end":165.995,"sentiment":"neutral","sentiment_score":-0.10488353669643402},{"text":"But if if the free three days free trial is under the contract and it's more than this day, the cancellation fee applies to the contract agreement, will it be implemented to your account?","start":166.98001,"end":182.27501,"sentiment":"neutral","sentiment_score":0.00023495077210314134},{"text":"But you have an option.","start":183.13501,"end":184.435,"sentiment":"neutral","sentiment_score":-0.12452873438596726},{"text":"If you sign up for no connection contract.","start":201.23001,"end":204.37001,"sentiment":"neutral","sentiment_score":-0.15172703005373478}],"sentiment":"neutral","sentiment_score":-0.048312446368592124,"num_words":56,"start":161.575,"end":204.37001},{"sentences":[{"text":"Yes.","start":206.51001,"end":206.925,"sentiment":"neutral","sentiment_score":0.005801044404506683},{"text":"Our food, if you would like yeah.","start":207.16501,"end":210.365,"sentiment":"neutral","sentiment_score":-0.07427672083888735},{"text":"I understand.","start":210.365,"end":211.02501,"sentiment":"neutral","sentiment_score":-0.06904887780547142},{"text":"You you don't get charged a cancellation fee because she signed up for no contract.","start":218.445,"end":223.44,"sentiment":"neutral","sentiment_score":-0.07818661828835806},{"text":"I'm sorry.","start":234.46,"end":235.02,"sentiment":"neutral","sentiment_score":-0.21184059977531433}],"sentiment":"neutral","sentiment_score":-0.08328571225757953,"num_words":27,"start":206.51001,"end":235.02},{"sentences":[{"text":"I'm confused with what you want to do.","start":235.02,"end":237.105,"sentiment":"neutral","sentiment_score":-0.213731256313622},{"text":"So, basically, you will process your order for no contract, and then you will try the three days trial.","start":250.64,"end":259.7,"sentiment":"neutral","sentiment_score":0.12830437013977453},{"text":"And then if you are satisfied, oh, I'll go ahead and check this to our activation and provisioning team just to make sure because you routed to accounts department.","start":260.56,"end":274.275,"sentiment":"neutral","sentiment_score":0.13488356897543216},{"text":"So I will ask them first what should be done with what you want.","start":274.41498,"end":279.0,"sentiment":"neutral","sentiment_score":0.09843690746596881},{"text":"Yes.","start":280.98,"end":281.46002,"sentiment":"neutral","sentiment_score":0.002607441507279873}],"sentiment":"neutral","sentiment_score":0.08479268490795938,"num_words":71,"start":235.02,"end":281.46002},{"sentences":[{"text":"This is account.","start":281.46002,"end":282.44,"sentiment":"neutral","sentiment_score":-0.010502059012651443},{"text":"Oh, okay.","start":285.86002,"end":286.5,"sentiment":"neutral","sentiment_score":0.02729467023164034},{"text":"I understand.","start":286.5,"end":287.24002,"sentiment":"neutral","sentiment_score":0.012658189982175827},{"text":"But, anyway, yeah, that's correct.","start":287.38,"end":293.005,"sentiment":"neutral","sentiment_score":0.016558523289859295},{"text":"I'll go ahead and reach out to our provisioning and tech team in reference with this.","start":294.185,"end":299.545,"sentiment":"neutral","sentiment_score":0.07676824810914695}],"sentiment":"neutral","sentiment_score":0.04855300462804735,"num_words":28,"start":281.46002,"end":299.545},{"sentences":[{"text":"And you mentioned you pressed 1 and you've been connected to this department, but it sells sales?","start":299.545,"end":307.06,"sentiment":"neutral","sentiment_score":0.029169363462749648},{"text":"Oh, okay.","start":312.56,"end":313.46002,"sentiment":"neutral","sentiment_score":0.03333089500665665},{"text":"Let me just check.","start":313.6,"end":315.68,"sentiment":"neutral","sentiment_score":0.010802333010360599},{"text":"Maybe they are engaged on a call, reason you've been routed to my department.","start":315.68,"end":321.095,"sentiment":"neutral","sentiment_score":-0.2873081554259573},{"text":"But anyway, let me try to transfer your call.","start":321.095,"end":324.715,"sentiment":"neutral","sentiment_score":-0.14795651038487753}],"sentiment":"neutral","sentiment_score":-0.1032211406196913,"num_words":46,"start":299.545,"end":324.715}]}}]},{"alternatives":[{"transcript":"Hi. I'm calling to inquire about the Internet service. So I live in a apartment complex, and they've said to me that you need to get the Internet from super networks and this service provider. So could you tell tell me more about how to obtain Internet and Sorry. Under what? Yeah. Yeah. So so just regarding do you have to get a contract or is it not month to month? What what is this trial three days free trial? Sorry. How does that work? Yes. Okay. And if you're not satisfied, you can disconnect. Right? Like, you're not gonna get paid for the next month. Okay. Okay. No. But about so so it's I'm I'm just a bit confused. So you're saying three days free trial. So if you're not satisfied in that three days free trial, you don't like it, why you still get disconnection fee charges? What's the meaning of then? Yeah. Yeah. So I I I like, what if I wanna just try try it. Yeah. So if I just wanna try it for three days, no contract, will I still get charged for cancellation? Okay. Yeah. Yeah. That's what I wanted to confirm. And if I'm happy, I'm there three days and I need to sign the six months for correct, is it? For to get the 15% off. So so so once the free trial is done, if I'm satisfied, if I'm happy with the service, I have to get a contract for six months, which is gives you 15% off? Yeah. Yeah. After the three day trial. Yes. Oh, so this is the account department. Okay. I thought I called the sales team because I pressed one and it says sales. So okay. Yeah. I I need to understand before I and how does the activation works and stuff like that. Yeah. Yeah. Thanks. Yeah. On the on the intercom. Yeah. It says, if you wanna talk about sales, press 1. Press 1.","confidence":0.9892578,"words":[{"word":"hi","start":5.3599997,"end":5.52,"confidence":0.9951172,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04568358510732651},{"word":"i'm","start":5.52,"end":5.7599998,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.031443797051906586},{"word":"calling","start":5.7599998,"end":6.16,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.03327575698494911},{"word":"to","start":6.16,"end":6.3999996,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03634721785783768},{"word":"inquire","start":6.3999996,"end":6.8999996,"confidence":0.99902344,"punctuated_word":"inquire","sentiment":"neutral","sentiment_score":0.04769051820039749},{"word":"about","start":6.96,"end":7.3599997,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03833074867725372},{"word":"the","start":7.3599997,"end":7.8599997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05098041519522667},{"word":"internet","start":7.9199996,"end":8.42,"confidence":0.9667969,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.07116463035345078},{"word":"service","start":8.559999,"end":9.059999,"confidence":0.9951172,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.05568641796708107},{"word":"so","start":9.599999,"end":9.84,"confidence":0.6020508,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.014890672639012337},{"word":"i","start":9.84,"end":10.0,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004403315484523773},{"word":"live","start":10.0,"end":10.16,"confidence":0.9941406,"punctuated_word":"live","sentiment":"neutral","sentiment_score":0.03433993458747864},{"word":"in","start":10.16,"end":10.66,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.032614000141620636},{"word":"a","start":10.8,"end":10.96,"confidence":0.72998047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02968385629355907},{"word":"apartment","start":10.96,"end":11.46,"confidence":0.9902344,"punctuated_word":"apartment","sentiment":"neutral","sentiment_score":0.010411657392978668},{"word":"complex","start":11.5199995,"end":12.0,"confidence":0.84887695,"punctuated_word":"complex,","sentiment":"neutral","sentiment_score":0.019698619842529297},{"word":"and","start":12.0,"end":12.16,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.004396842792630196},{"word":"they've","start":12.16,"end":12.559999,"confidence":0.9411621,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":0.005344953387975693},{"word":"said","start":12.559999,"end":12.719999,"confidence":0.9980469,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.026845913380384445},{"word":"to","start":12.719999,"end":12.88,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.021298378705978394},{"word":"me","start":12.88,"end":13.04,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.020931757986545563},{"word":"that","start":13.04,"end":13.54,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.005825493484735489},{"word":"you","start":13.8949995,"end":14.054999,"confidence":0.69921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008743397891521454},{"word":"need","start":14.054999,"end":14.174999,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.03189763426780701},{"word":"to","start":14.174999,"end":14.294999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02786937914788723},{"word":"get","start":14.294999,"end":14.535,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.029345648363232613},{"word":"the","start":14.535,"end":14.775,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04471180960536003},{"word":"internet","start":14.775,"end":15.254999,"confidence":0.9482422,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.05308915674686432},{"word":"from","start":15.254999,"end":15.575,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04634924232959747},{"word":"super","start":15.575,"end":15.974999,"confidence":0.93847656,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.104893758893013},{"word":"networks","start":15.974999,"end":16.375,"confidence":0.71191406,"punctuated_word":"networks","sentiment":"neutral","sentiment_score":0.0834883451461792},{"word":"and","start":16.375,"end":16.875,"confidence":0.47021484,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.054600268602371216},{"word":"this","start":17.814999,"end":18.215,"confidence":0.27490234,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09343968331813812},{"word":"service","start":18.215,"end":18.695,"confidence":0.99609375,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.055111806839704514},{"word":"provider","start":18.695,"end":19.195,"confidence":0.8835449,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.04067692905664444},{"word":"so","start":19.255,"end":19.654999,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02149195969104767},{"word":"could","start":19.654999,"end":19.895,"confidence":0.9614258,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.039309024810791016},{"word":"you","start":19.895,"end":20.055,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03443969041109085},{"word":"tell","start":20.055,"end":20.555,"confidence":0.98535156,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.03424166887998581},{"word":"tell","start":20.855,"end":21.015,"confidence":0.9116211,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.0395863875746727},{"word":"me","start":21.015,"end":21.255,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.054631270468235016},{"word":"more","start":21.255,"end":21.654999,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.02653784118592739},{"word":"about","start":21.654999,"end":22.154999,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.024836920201778412},{"word":"how","start":22.215,"end":22.454998,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.03172861039638519},{"word":"to","start":22.454998,"end":22.695,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.033547885715961456},{"word":"obtain","start":22.695,"end":23.095,"confidence":0.9970703,"punctuated_word":"obtain","sentiment":"neutral","sentiment_score":0.03510550409555435},{"word":"internet","start":23.095,"end":23.575,"confidence":0.9941406,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.06469171494245529},{"word":"and","start":23.575,"end":24.075,"confidence":0.6958008,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02193809673190117},{"word":"sorry","start":38.5,"end":38.9,"confidence":0.7233887,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.010281074792146684},{"word":"under","start":38.9,"end":39.22,"confidence":0.78222656,"punctuated_word":"Under","sentiment":"neutral","sentiment_score":-0.014967832714319227},{"word":"what","start":39.22,"end":39.72,"confidence":0.99560547,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.018891386687755585},{"word":"yeah","start":43.925003,"end":44.165,"confidence":0.9741211,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04444146901369095},{"word":"yeah","start":44.165,"end":44.665,"confidence":0.9194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09942412376403809},{"word":"so","start":88.08,"end":88.58,"confidence":0.9604492,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03398355096578598},{"word":"so","start":88.8,"end":89.12,"confidence":0.9165039,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.007393734529614448},{"word":"just","start":89.12,"end":89.52,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.008229617029428482},{"word":"regarding","start":89.52,"end":90.02,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.004879387095570564},{"word":"do","start":93.84,"end":94.08,"confidence":0.97509766,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.010489843785762789},{"word":"you","start":94.08,"end":94.24,"confidence":0.98291016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0017354357987642288},{"word":"have","start":94.24,"end":94.479996,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.003521239385008812},{"word":"to","start":94.479996,"end":94.64,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.011540880426764488},{"word":"get","start":94.64,"end":94.88,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.007613806053996086},{"word":"a","start":94.88,"end":95.04,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.013831648044288158},{"word":"contract","start":95.04,"end":95.44,"confidence":0.99902344,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.002705223858356476},{"word":"or","start":95.44,"end":95.76,"confidence":0.61621094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.033803798258304596},{"word":"is","start":95.76,"end":95.92,"confidence":0.5493164,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02525460720062256},{"word":"it","start":95.92,"end":96.08,"confidence":0.83251953,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.002936076372861862},{"word":"not","start":96.08,"end":96.32,"confidence":0.98828125,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0019337311387062073},{"word":"month","start":96.32,"end":96.56,"confidence":0.9970703,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.0016103088855743408},{"word":"to","start":96.56,"end":96.72,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0014279410243034365},{"word":"month","start":96.72,"end":97.22,"confidence":0.99853516,"punctuated_word":"month?","sentiment":"neutral","sentiment_score":0.0068054646253585815},{"word":"what","start":117.409996,"end":117.81,"confidence":0.9892578,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.017134301364421844},{"word":"what","start":117.81,"end":118.21,"confidence":0.6591797,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04898400232195854},{"word":"is","start":118.21,"end":118.369995,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03716615214943886},{"word":"this","start":118.369995,"end":118.869995,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02448338270187378},{"word":"trial","start":119.25,"end":119.75,"confidence":0.8857422,"punctuated_word":"trial","sentiment":"neutral","sentiment_score":-0.02787361666560173},{"word":"three","start":120.29,"end":120.53,"confidence":0.7963867,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.03229442611336708},{"word":"days","start":120.53,"end":121.03,"confidence":0.98828125,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.012257888913154602},{"word":"free","start":121.49,"end":121.729996,"confidence":0.92089844,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.01090603694319725},{"word":"trial","start":121.729996,"end":122.13,"confidence":0.890625,"punctuated_word":"trial?","sentiment":"neutral","sentiment_score":-0.005442800000309944},{"word":"sorry","start":122.13,"end":122.53,"confidence":0.8071289,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.04413263499736786},{"word":"how","start":122.53,"end":122.77,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.044729821383953094},{"word":"does","start":122.77,"end":122.93,"confidence":0.99902344,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.029196688905358315},{"word":"that","start":122.93,"end":123.25,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.005843032151460648},{"word":"work","start":123.25,"end":123.75,"confidence":0.99902344,"punctuated_word":"work?","sentiment":"neutral","sentiment_score":-0.03131837397813797},{"word":"yes","start":127.515,"end":128.015,"confidence":0.7454834,"punctuated_word":"Yes.","sentiment":"positive","sentiment_score":0.34168991446495056},{"word":"okay","start":152.725,"end":152.965,"confidence":0.7897949,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.016628291457891464},{"word":"and","start":152.965,"end":153.045,"confidence":0.91015625,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.02965802699327469},{"word":"if","start":153.045,"end":153.285,"confidence":0.9716797,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1815061122179031},{"word":"you're","start":153.285,"end":153.52501,"confidence":0.9729004,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.2831202745437622},{"word":"not","start":153.52501,"end":153.765,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.45685434341430664},{"word":"satisfied","start":153.765,"end":154.245,"confidence":0.9836426,"punctuated_word":"satisfied,","sentiment":"negative","sentiment_score":-0.4216894507408142},{"word":"you","start":154.245,"end":154.405,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.45034369826316833},{"word":"can","start":154.405,"end":154.645,"confidence":1.0,"punctuated_word":"can","sentiment":"negative","sentiment_score":-0.49773672223091125},{"word":"disconnect","start":154.645,"end":155.145,"confidence":0.9890137,"punctuated_word":"disconnect.","sentiment":"negative","sentiment_score":-0.49643978476524353},{"word":"right","start":155.205,"end":155.685,"confidence":0.99609375,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.26572665572166443},{"word":"like","start":155.685,"end":155.925,"confidence":0.91674805,"punctuated_word":"Like,","sentiment":"negative","sentiment_score":-0.3513111472129822},{"word":"you're","start":155.925,"end":156.085,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.4218662679195404},{"word":"not","start":156.085,"end":156.245,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4543336033821106},{"word":"gonna","start":156.245,"end":156.645,"confidence":0.99121094,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.38320258259773254},{"word":"get","start":156.645,"end":156.88501,"confidence":0.9980469,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.4201919734477997},{"word":"paid","start":156.88501,"end":157.125,"confidence":1.0,"punctuated_word":"paid","sentiment":"negative","sentiment_score":-0.3975599408149719},{"word":"for","start":157.125,"end":157.365,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.29824692010879517},{"word":"the","start":157.365,"end":157.605,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3146374523639679},{"word":"next","start":157.605,"end":157.845,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.2382724732160568},{"word":"month","start":157.845,"end":158.345,"confidence":0.97802734,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.2723916172981262},{"word":"okay","start":163.52501,"end":164.02501,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07059219479560852},{"word":"okay","start":167.36,"end":167.86,"confidence":0.94873047,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.004185745492577553},{"word":"no","start":183.295,"end":183.455,"confidence":0.9433594,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.19260066747665405},{"word":"but","start":183.455,"end":183.69499,"confidence":0.97509766,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.15578500926494598},{"word":"about","start":183.69499,"end":184.19499,"confidence":0.5595703,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.19356898963451383},{"word":"so","start":184.815,"end":185.135,"confidence":0.6010742,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.16189676523208618},{"word":"so","start":185.135,"end":185.375,"confidence":0.90234375,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.15719851851463318},{"word":"it's","start":185.375,"end":185.69499,"confidence":0.9941406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1694289892911911},{"word":"i'm","start":185.775,"end":186.015,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2763749659061432},{"word":"i'm","start":186.015,"end":186.095,"confidence":0.9741211,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.400199294090271},{"word":"just","start":186.095,"end":186.255,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.4408076405525207},{"word":"a","start":186.255,"end":186.415,"confidence":0.69921875,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4576211571693421},{"word":"bit","start":186.415,"end":186.655,"confidence":0.99902344,"punctuated_word":"bit","sentiment":"negative","sentiment_score":-0.4382339417934418},{"word":"confused","start":186.655,"end":187.055,"confidence":0.9770508,"punctuated_word":"confused.","sentiment":"negative","sentiment_score":-0.3593418300151825},{"word":"so","start":187.055,"end":187.375,"confidence":0.96435547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.20746582746505737},{"word":"you're","start":187.375,"end":187.61499,"confidence":0.9926758,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.21861660480499268},{"word":"saying","start":187.61499,"end":188.015,"confidence":0.99902344,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.2024980336427689},{"word":"three","start":188.015,"end":188.25499,"confidence":0.9873047,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.16610795259475708},{"word":"days","start":188.25499,"end":188.655,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.1484667956829071},{"word":"free","start":188.655,"end":189.135,"confidence":0.9980469,"punctuated_word":"free","sentiment":"neutral","sentiment_score":-0.14901350438594818},{"word":"trial","start":189.135,"end":189.635,"confidence":0.8339844,"punctuated_word":"trial.","sentiment":"neutral","sentiment_score":-0.11145320534706116},{"word":"so","start":191.135,"end":191.375,"confidence":0.8198242,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.20850235223770144},{"word":"if","start":191.375,"end":191.61499,"confidence":0.9667969,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.30312132835388184},{"word":"you're","start":191.61499,"end":191.855,"confidence":0.9016113,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.3163694739341736},{"word":"not","start":191.855,"end":192.17499,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4596749246120453},{"word":"satisfied","start":192.17499,"end":192.67499,"confidence":1.0,"punctuated_word":"satisfied","sentiment":"negative","sentiment_score":-0.40746253728866577},{"word":"in","start":192.97499,"end":193.135,"confidence":0.99902344,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.43228793144226074},{"word":"that","start":193.135,"end":193.455,"confidence":0.9902344,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4187751114368438},{"word":"three","start":193.455,"end":193.69499,"confidence":1.0,"punctuated_word":"three","sentiment":"negative","sentiment_score":-0.34220051765441895},{"word":"days","start":193.69499,"end":193.935,"confidence":0.9980469,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.3245699107646942},{"word":"free","start":193.935,"end":194.17499,"confidence":0.9970703,"punctuated_word":"free","sentiment":"negative","sentiment_score":-0.3842695355415344},{"word":"trial","start":194.17499,"end":194.575,"confidence":0.9406738,"punctuated_word":"trial,","sentiment":"neutral","sentiment_score":-0.2883271276950836},{"word":"you","start":194.575,"end":194.735,"confidence":0.96875,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4583423137664795},{"word":"don't","start":194.735,"end":194.97499,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5041193962097168},{"word":"like","start":194.97499,"end":195.215,"confidence":1.0,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.4128122329711914},{"word":"it","start":195.215,"end":195.57,"confidence":0.8613281,"punctuated_word":"it,","sentiment":"negative","sentiment_score":-0.4435552954673767},{"word":"why","start":195.89001,"end":196.05,"confidence":0.9980469,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.41518956422805786},{"word":"you","start":196.05,"end":196.45001,"confidence":0.9707031,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.47033536434173584},{"word":"still","start":196.45001,"end":196.77,"confidence":0.9921875,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4498001635074615},{"word":"get","start":196.77,"end":197.27,"confidence":0.9970703,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.4815407991409302},{"word":"disconnection","start":197.41,"end":197.91,"confidence":0.98657227,"punctuated_word":"disconnection","sentiment":"negative","sentiment_score":-0.4375986158847809},{"word":"fee","start":198.21,"end":198.71,"confidence":0.88720703,"punctuated_word":"fee","sentiment":"negative","sentiment_score":-0.551493227481842},{"word":"charges","start":199.09001,"end":199.57,"confidence":0.97680664,"punctuated_word":"charges?","sentiment":"negative","sentiment_score":-0.3759485483169556},{"word":"what's","start":199.57,"end":199.81001,"confidence":1.0,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.1784028857946396},{"word":"the","start":199.81001,"end":199.89001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1771375983953476},{"word":"meaning","start":199.89001,"end":200.29001,"confidence":1.0,"punctuated_word":"meaning","sentiment":"neutral","sentiment_score":-0.1491752862930298},{"word":"of","start":200.29001,"end":200.61,"confidence":0.99316406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1009128913283348},{"word":"then","start":204.53001,"end":204.93001,"confidence":0.46740723,"punctuated_word":"then?","sentiment":"neutral","sentiment_score":-0.11161358654499054},{"word":"yeah","start":204.93001,"end":205.17001,"confidence":0.9116211,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07017426937818527},{"word":"yeah","start":205.17001,"end":205.49,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04554976895451546},{"word":"so","start":205.49,"end":205.89001,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06882690638303757},{"word":"i","start":205.89001,"end":206.21,"confidence":0.92333984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07762138545513153},{"word":"i","start":206.21,"end":206.37001,"confidence":0.93115234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06915321946144104},{"word":"i","start":206.37001,"end":206.45001,"confidence":0.79833984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05306630954146385},{"word":"like","start":206.53001,"end":206.77,"confidence":0.93481445,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.04205452650785446},{"word":"what","start":206.77,"end":207.01001,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05952749028801918},{"word":"if","start":207.17001,"end":207.41,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06843595206737518},{"word":"i","start":207.41,"end":207.49,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1078852117061615},{"word":"wanna","start":207.49,"end":207.89001,"confidence":0.95703125,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.06623373925685883},{"word":"just","start":207.89001,"end":208.13,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08598975092172623},{"word":"try","start":208.13,"end":208.45001,"confidence":0.97998047,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.08235891163349152},{"word":"try","start":208.45001,"end":208.69,"confidence":0.79296875,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.10865386575460434},{"word":"it","start":208.69,"end":209.145,"confidence":0.89208984,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.07383740693330765},{"word":"yeah","start":209.225,"end":209.545,"confidence":0.9819336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02926996164023876},{"word":"so","start":209.545,"end":209.785,"confidence":0.48583984,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05965220555663109},{"word":"if","start":209.785,"end":209.945,"confidence":0.97509766,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07129459083080292},{"word":"i","start":209.945,"end":210.10501,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09540913999080658},{"word":"just","start":210.10501,"end":210.345,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07922956347465515},{"word":"wanna","start":210.345,"end":210.66501,"confidence":0.9589844,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.062216416001319885},{"word":"try","start":210.66501,"end":210.905,"confidence":0.9980469,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.1133393794298172},{"word":"it","start":210.905,"end":210.985,"confidence":0.9741211,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10445311665534972},{"word":"for","start":210.985,"end":211.225,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14372749626636505},{"word":"three","start":211.225,"end":211.545,"confidence":0.99902344,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.0972481220960617},{"word":"days","start":211.545,"end":212.045,"confidence":0.97094727,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.0870121568441391},{"word":"no","start":212.10501,"end":212.345,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.11681331694126128},{"word":"contract","start":212.345,"end":212.845,"confidence":0.9255371,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.172346293926239},{"word":"will","start":214.10501,"end":214.265,"confidence":0.9873047,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.17894889414310455},{"word":"i","start":214.265,"end":214.425,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1944143623113632},{"word":"still","start":214.425,"end":214.825,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.20046937465667725},{"word":"get","start":214.825,"end":215.145,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.2261134833097458},{"word":"charged","start":215.145,"end":215.625,"confidence":0.9980469,"punctuated_word":"charged","sentiment":"neutral","sentiment_score":-0.21602366864681244},{"word":"for","start":215.625,"end":215.865,"confidence":0.95947266,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.20090968906879425},{"word":"cancellation","start":215.865,"end":216.365,"confidence":0.90966797,"punctuated_word":"cancellation?","sentiment":"neutral","sentiment_score":-0.1477319300174713},{"word":"okay","start":220.74501,"end":221.225,"confidence":0.97265625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.08613128960132599},{"word":"yeah","start":221.225,"end":221.38501,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013099675998091698},{"word":"yeah","start":221.38501,"end":221.545,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010616907849907877},{"word":"that's","start":221.545,"end":221.785,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.014709027484059334},{"word":"what","start":221.785,"end":221.945,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":5.014240741729736e-6},{"word":"i","start":221.945,"end":222.10501,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0023931562900543213},{"word":"wanted","start":222.10501,"end":222.425,"confidence":0.9790039,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.0018459558486938477},{"word":"to","start":222.425,"end":222.585,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00978008657693863},{"word":"confirm","start":222.585,"end":223.085,"confidence":0.99316406,"punctuated_word":"confirm.","sentiment":"neutral","sentiment_score":-0.0295565165579319},{"word":"and","start":223.23,"end":223.73,"confidence":0.99121094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.105205699801445},{"word":"if","start":224.34999,"end":224.59,"confidence":0.9838867,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11449075490236282},{"word":"i'm","start":224.59,"end":224.90999,"confidence":0.95825195,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2704838514328003},{"word":"happy","start":224.90999,"end":225.40999,"confidence":0.6958008,"punctuated_word":"happy,","sentiment":"positive","sentiment_score":0.338940292596817},{"word":"i'm","start":225.95,"end":226.19,"confidence":0.88842773,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.27455151081085205},{"word":"there","start":226.19,"end":226.43,"confidence":0.32299805,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.2192642092704773},{"word":"three","start":226.43,"end":226.67,"confidence":0.8881836,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.16252630949020386},{"word":"days","start":226.67,"end":227.06999,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.27170348167419434},{"word":"and","start":227.06999,"end":227.39,"confidence":0.50439453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11270765960216522},{"word":"i","start":227.39,"end":227.54999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08495519310235977},{"word":"need","start":227.54999,"end":227.79,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.10109666734933852},{"word":"to","start":227.79,"end":227.87,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1224549114704132},{"word":"sign","start":227.87,"end":228.11,"confidence":0.8198242,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.08314783871173859},{"word":"the","start":228.11,"end":228.26999,"confidence":0.69091797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11436253041028976},{"word":"six","start":228.26999,"end":228.51,"confidence":0.94628906,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.10950105637311935},{"word":"months","start":228.51,"end":228.75,"confidence":0.9326172,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.1408247947692871},{"word":"for","start":228.75,"end":228.87,"confidence":0.42919922,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09726738929748537},{"word":"correct","start":228.98999,"end":229.31,"confidence":0.73999023,"punctuated_word":"correct,","sentiment":"neutral","sentiment_score":0.14359907805919647},{"word":"is","start":229.31,"end":229.47,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0994630828499794},{"word":"it","start":229.47,"end":229.70999,"confidence":0.8510742,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.16804124414920807},{"word":"for","start":229.70999,"end":229.79,"confidence":0.89990234,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.05626445263624191},{"word":"to","start":229.87,"end":230.11,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09071265161037444},{"word":"get","start":230.11,"end":230.26999,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.18427202105522156},{"word":"the","start":230.26999,"end":230.43,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2348122596740723},{"word":"15%","start":230.43,"end":231.06999,"confidence":0.99902344,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":0.25828099250793457},{"word":"off","start":231.06999,"end":231.56999,"confidence":0.8791504,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":0.21190564334392548},{"word":"so","start":236.16501,"end":236.565,"confidence":0.6088867,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12174194306135178},{"word":"so","start":236.565,"end":237.065,"confidence":0.9013672,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.09845432639122008},{"word":"so","start":237.205,"end":237.52501,"confidence":0.9741211,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.003024779260158539},{"word":"once","start":237.52501,"end":237.845,"confidence":0.9970703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.05985698848962784},{"word":"the","start":237.845,"end":238.16501,"confidence":0.9550781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12648388743400574},{"word":"free","start":238.16501,"end":238.485,"confidence":0.9921875,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.15356573462486267},{"word":"trial","start":238.485,"end":238.88501,"confidence":1.0,"punctuated_word":"trial","sentiment":"neutral","sentiment_score":0.09651675820350648},{"word":"is","start":238.88501,"end":239.045,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11665055900812148},{"word":"done","start":239.045,"end":239.52501,"confidence":0.9880371,"punctuated_word":"done,","sentiment":"neutral","sentiment_score":0.14295753836631775},{"word":"if","start":239.52501,"end":239.685,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.16428142786026},{"word":"i'm","start":239.685,"end":240.005,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.22085922956466675},{"word":"satisfied","start":240.005,"end":240.505,"confidence":0.9433594,"punctuated_word":"satisfied,","sentiment":"neutral","sentiment_score":0.19519785046577456},{"word":"if","start":240.725,"end":240.88501,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.18062949180603027},{"word":"i'm","start":240.88501,"end":241.125,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.23273473978042605},{"word":"happy","start":241.125,"end":241.445,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.3774356544017792},{"word":"with","start":241.445,"end":241.685,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.42295992374420166},{"word":"the","start":241.685,"end":241.845,"confidence":0.99316406,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.35203617811203003},{"word":"service","start":241.845,"end":242.345,"confidence":0.9970703,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.2243942767381668},{"word":"i","start":242.96501,"end":243.205,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16634103655815125},{"word":"have","start":243.205,"end":243.445,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.14951105415821075},{"word":"to","start":243.445,"end":243.52501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1438094526529312},{"word":"get","start":243.52501,"end":243.765,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.12530532479286194},{"word":"a","start":243.765,"end":244.005,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1079159751534462},{"word":"contract","start":244.005,"end":244.505,"confidence":0.99902344,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.13656984269618988},{"word":"for","start":244.645,"end":244.88501,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05349374935030937},{"word":"six","start":244.88501,"end":245.125,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.10770796984434128},{"word":"months","start":245.125,"end":245.445,"confidence":0.8701172,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.14842578768730164},{"word":"which","start":245.445,"end":245.685,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.17835216224193573},{"word":"is","start":245.685,"end":245.925,"confidence":0.97998047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.17096485197544098},{"word":"gives","start":246.005,"end":246.32501,"confidence":0.9970703,"punctuated_word":"gives","sentiment":"neutral","sentiment_score":0.18209323287010193},{"word":"you","start":246.32501,"end":246.485,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15616753697395325},{"word":"15%","start":246.485,"end":247.205,"confidence":0.99853516,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":0.26773133873939514},{"word":"off","start":247.205,"end":247.5,"confidence":0.8544922,"punctuated_word":"off?","sentiment":"neutral","sentiment_score":0.21356959640979767},{"word":"yeah","start":260.3,"end":260.54,"confidence":0.9616699,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.20394307374954224},{"word":"yeah","start":260.54,"end":260.86,"confidence":0.9338379,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2067795693874359},{"word":"after","start":260.86,"end":261.26,"confidence":0.9716797,"punctuated_word":"After","sentiment":"neutral","sentiment_score":0.15668949484825134},{"word":"the","start":261.26,"end":261.42,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22102636098861697},{"word":"three","start":261.42,"end":261.66,"confidence":0.9790039,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.2447955459356308},{"word":"day","start":261.66,"end":261.9,"confidence":0.99121094,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.3050522804260254},{"word":"trial","start":261.9,"end":262.4,"confidence":0.9592285,"punctuated_word":"trial.","sentiment":"neutral","sentiment_score":0.28984349966049194},{"word":"yes","start":262.885,"end":263.385,"confidence":0.7459717,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.21207362413406372},{"word":"oh","start":278.58,"end":278.66,"confidence":0.78149414,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.012303780764341354},{"word":"so","start":278.66,"end":278.81998,"confidence":0.93115234,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.007038041949272156},{"word":"this","start":278.81998,"end":279.06,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.001370750367641449},{"word":"is","start":279.06,"end":279.3,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010540325194597244},{"word":"the","start":279.3,"end":279.38,"confidence":0.6801758,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008974310010671616},{"word":"account","start":279.38,"end":279.78,"confidence":0.65283203,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.010065600275993347},{"word":"department","start":279.78,"end":280.25998,"confidence":0.9694824,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":-0.005198878236114979},{"word":"okay","start":280.25998,"end":280.74,"confidence":0.9345703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0006379568949341774},{"word":"i","start":280.74,"end":280.81998,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02707233466207981},{"word":"thought","start":280.81998,"end":281.06,"confidence":0.99609375,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.029286613687872887},{"word":"i","start":281.06,"end":281.22,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019834211096167564},{"word":"called","start":281.22,"end":281.53998,"confidence":0.90527344,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.03215029090642929},{"word":"the","start":281.53998,"end":281.78,"confidence":0.9560547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.018638238310813904},{"word":"sales","start":281.78,"end":282.18,"confidence":0.9951172,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":0.008797351270914078},{"word":"team","start":282.18,"end":282.41998,"confidence":0.93603516,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.0056723952293396},{"word":"because","start":282.41998,"end":282.66,"confidence":0.7734375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.014205146580934525},{"word":"i","start":282.66,"end":282.9,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02384062297642231},{"word":"pressed","start":282.9,"end":283.3,"confidence":0.60498047,"punctuated_word":"pressed","sentiment":"neutral","sentiment_score":-0.013691292144358158},{"word":"one","start":283.3,"end":283.53998,"confidence":0.9892578,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.013105558231472967},{"word":"and","start":283.53998,"end":283.78,"confidence":0.6616211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03517848998308182},{"word":"it","start":283.78,"end":283.94,"confidence":0.97509766,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02223784849047661},{"word":"says","start":283.94,"end":284.25998,"confidence":0.87353516,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.010049089789390564},{"word":"sales","start":284.25998,"end":284.75998,"confidence":0.74902344,"punctuated_word":"sales.","sentiment":"neutral","sentiment_score":-0.006849084049463272},{"word":"so","start":284.9,"end":285.4,"confidence":0.7294922,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.005429171025753021},{"word":"okay","start":286.81998,"end":287.31998,"confidence":0.96850586,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.01809166558086872},{"word":"yeah","start":287.53998,"end":287.86,"confidence":0.9748535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004059996455907822},{"word":"i","start":287.86,"end":288.02,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.052476927638053894},{"word":"i","start":288.02,"end":288.09998,"confidence":0.6582031,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06868106126785278},{"word":"need","start":288.09998,"end":288.25998,"confidence":0.9970703,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.055673688650131226},{"word":"to","start":288.25998,"end":288.41998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0573781281709671},{"word":"understand","start":288.41998,"end":288.91998,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.06707517802715302},{"word":"before","start":288.97998,"end":289.3,"confidence":0.9941406,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.07524824142456055},{"word":"i","start":289.3,"end":289.755,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06567031145095825},{"word":"and","start":290.315,"end":290.475,"confidence":0.55615234,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05081832408905029},{"word":"how","start":290.475,"end":290.715,"confidence":0.9941406,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.04824332147836685},{"word":"does","start":290.715,"end":290.95502,"confidence":0.9838867,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.03699067607522011},{"word":"the","start":290.95502,"end":291.195,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004320457577705383},{"word":"activation","start":291.195,"end":291.695,"confidence":0.98828125,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":0.024939650669693947},{"word":"works","start":291.755,"end":292.075,"confidence":0.8203125,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.017549745738506317},{"word":"and","start":292.075,"end":292.23502,"confidence":0.97314453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02250753343105316},{"word":"stuff","start":292.23502,"end":292.555,"confidence":0.9790039,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":0.04509491473436355},{"word":"like","start":292.555,"end":292.875,"confidence":0.29882812,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.022872701287269592},{"word":"that","start":292.875,"end":293.375,"confidence":0.97314453,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.0521056205034256},{"word":"yeah","start":303.195,"end":303.695,"confidence":0.92993164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03785649687051773},{"word":"yeah","start":303.755,"end":304.255,"confidence":0.9123535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05664919316768646},{"word":"thanks","start":304.315,"end":304.815,"confidence":0.7352295,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2608913779258728},{"word":"yeah","start":305.46,"end":305.82,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06321831047534943},{"word":"on","start":305.82,"end":306.18,"confidence":0.9980469,"punctuated_word":"On","sentiment":"neutral","sentiment_score":0.014524338766932487},{"word":"the","start":306.18,"end":306.66,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02469196543097496},{"word":"on","start":306.66,"end":306.98,"confidence":0.9013672,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02055623009800911},{"word":"the","start":306.98,"end":307.06,"confidence":0.84765625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023498110473155975},{"word":"intercom","start":307.06,"end":307.56,"confidence":0.74283856,"punctuated_word":"intercom.","sentiment":"neutral","sentiment_score":0.019362982362508777},{"word":"yeah","start":307.7,"end":308.02,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015200063586235046},{"word":"it","start":308.02,"end":308.26,"confidence":0.98095703,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.0030966289341449738},{"word":"says","start":308.26,"end":308.76,"confidence":0.7279053,"punctuated_word":"says,","sentiment":"neutral","sentiment_score":0.011161822825670242},{"word":"if","start":309.06,"end":309.22,"confidence":0.9194336,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.001815201714634895},{"word":"you","start":309.22,"end":309.38,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002713441848754883},{"word":"wanna","start":309.38,"end":309.7,"confidence":0.9658203,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.007844625040888786},{"word":"talk","start":309.7,"end":309.86002,"confidence":0.99902344,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.02270682528614998},{"word":"about","start":309.86002,"end":310.18,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.024951770901679993},{"word":"sales","start":310.18,"end":310.68,"confidence":0.9921875,"punctuated_word":"sales,","sentiment":"neutral","sentiment_score":0.021004684269428253},{"word":"press","start":310.82,"end":311.14,"confidence":0.99902344,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.007962334901094437},{"word":"1","start":311.14,"end":311.64,"confidence":0.7585449,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.008602866902947426},{"word":"press","start":311.86002,"end":312.34,"confidence":0.6328125,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.01033749058842659},{"word":"1","start":312.34,"end":312.84,"confidence":0.9975586,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.00668921135365963}],"paragraphs":{"transcript":"\nHi. I'm calling to inquire about the Internet service. So I live in a apartment complex, and they've said to me that you need to get the Internet from super networks and this service provider. So could you tell tell me more about how to obtain Internet and Sorry. Under what?\n\nYeah. Yeah. So so just regarding do you have to get a contract or is it not month to month? What what is this trial three days free trial? Sorry.\n\nHow does that work? Yes. Okay. And if you're not satisfied, you can disconnect. Right?\n\nLike, you're not gonna get paid for the next month. Okay. Okay. No. But about so so it's I'm I'm just a bit confused.\n\nSo you're saying three days free trial. So if you're not satisfied in that three days free trial, you don't like it, why you still get disconnection fee charges? What's the meaning of then? Yeah. Yeah.\n\nSo I I I like, what if I wanna just try try it. Yeah. So if I just wanna try it for three days, no contract, will I still get charged for cancellation? Okay. Yeah.\n\nYeah. That's what I wanted to confirm. And if I'm happy, I'm there three days and I need to sign the six months for correct, is it? For to get the 15% off. So so so once the free trial is done, if I'm satisfied, if I'm happy with the service, I have to get a contract for six months, which is gives you 15% off?\n\nYeah. Yeah. After the three day trial. Yes. Oh, so this is the account department.\n\nOkay. I thought I called the sales team because I pressed one and it says sales. So okay. Yeah. I I need to understand before I and how does the activation works and stuff like that.\n\nYeah. Yeah. Thanks. Yeah. On the on the intercom.\n\nYeah. It says, if you wanna talk about sales, press 1. Press 1.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.04568358510732651},{"text":"I'm calling to inquire about the Internet service.","start":5.52,"end":9.059999,"sentiment":"neutral","sentiment_score":0.04561493778601289},{"text":"So I live in a apartment complex, and they've said to me that you need to get the Internet from super networks and this service provider.","start":9.599999,"end":19.195,"sentiment":"neutral","sentiment_score":0.034803940628010496},{"text":"So could you tell tell me more about how to obtain Internet and Sorry.","start":19.255,"end":38.9,"sentiment":"neutral","sentiment_score":0.03227182145097426},{"text":"Under what?","start":38.9,"end":39.72,"sentiment":"neutral","sentiment_score":-0.016929609701037407}],"sentiment":"neutral","sentiment_score":0.033989251463436614,"num_words":51,"start":5.3599997,"end":39.72},{"sentences":[{"text":"Yeah.","start":43.925003,"end":44.165,"sentiment":"neutral","sentiment_score":0.04444146901369095},{"text":"Yeah.","start":44.165,"end":44.665,"sentiment":"neutral","sentiment_score":0.09942412376403809},{"text":"So so just regarding do you have to get a contract or is it not month to month?","start":88.08,"end":97.22,"sentiment":"neutral","sentiment_score":-0.004124334651148981},{"text":"What what is this trial three days free trial?","start":117.409996,"end":122.13,"sentiment":"neutral","sentiment_score":-0.021636725920769904},{"text":"Sorry.","start":122.13,"end":122.53,"sentiment":"neutral","sentiment_score":-0.04413263499736786}],"sentiment":"neutral","sentiment_score":-0.005641186640908321,"num_words":30,"start":43.925003,"end":122.53},{"sentences":[{"text":"How does that work?","start":122.53,"end":123.75,"sentiment":"neutral","sentiment_score":-0.027771979104727507},{"text":"Yes.","start":127.515,"end":128.015,"sentiment":"positive","sentiment_score":0.34168991446495056},{"text":"Okay.","start":152.725,"end":152.965,"sentiment":"neutral","sentiment_score":-0.016628291457891464},{"text":"And if you're not satisfied, you can disconnect.","start":152.965,"end":155.145,"sentiment":"negative","sentiment_score":-0.352168551646173},{"text":"Right?","start":155.205,"end":155.685,"sentiment":"neutral","sentiment_score":-0.26572665572166443}],"sentiment":"neutral","sentiment_score":-0.19127342415352663,"num_words":15,"start":122.53,"end":155.685},{"sentences":[{"text":"Like, you're not gonna get paid for the next month.","start":155.685,"end":158.345,"sentiment":"negative","sentiment_score":-0.35520139783620835},{"text":"Okay.","start":163.52501,"end":164.02501,"sentiment":"neutral","sentiment_score":-0.07059219479560852},{"text":"Okay.","start":167.36,"end":167.86,"sentiment":"neutral","sentiment_score":-0.004185745492577553},{"text":"No.","start":183.295,"end":183.455,"sentiment":"neutral","sentiment_score":-0.19260066747665405},{"text":"But about so so it's I'm I'm just a bit confused.","start":183.455,"end":187.055,"sentiment":"neutral","sentiment_score":-0.29185973649675195}],"sentiment":"neutral","sentiment_score":-0.2929104036496331,"num_words":24,"start":155.685,"end":187.055},{"sentences":[{"text":"So you're saying three days free trial.","start":187.055,"end":189.635,"sentiment":"neutral","sentiment_score":-0.1719459891319275},{"text":"So if you're not satisfied in that three days free trial, you don't like it, why you still get disconnection fee charges?","start":191.135,"end":199.57,"sentiment":"negative","sentiment_score":-0.40392255783081055},{"text":"What's the meaning of then?","start":199.57,"end":204.93001,"sentiment":"neutral","sentiment_score":-0.14344844967126846},{"text":"Yeah.","start":204.93001,"end":205.17001,"sentiment":"neutral","sentiment_score":-0.07017426937818527},{"text":"Yeah.","start":205.17001,"end":205.49,"sentiment":"neutral","sentiment_score":-0.04554976895451546}],"sentiment":"neutral","sentiment_score":-0.3034134578580658,"num_words":36,"start":187.055,"end":205.49},{"sentences":[{"text":"So I I I like, what if I wanna just try try it.","start":205.49,"end":209.145,"sentiment":"neutral","sentiment_score":-0.07412651353157483},{"text":"Yeah.","start":209.225,"end":209.545,"sentiment":"neutral","sentiment_score":-0.02926996164023876},{"text":"So if I just wanna try it for three days, no contract, will I still get charged for cancellation?","start":209.545,"end":216.365,"sentiment":"neutral","sentiment_score":-0.1351238526403904},{"text":"Okay.","start":220.74501,"end":221.225,"sentiment":"neutral","sentiment_score":-0.08613128960132599},{"text":"Yeah.","start":221.225,"end":221.38501,"sentiment":"neutral","sentiment_score":-0.013099675998091698}],"sentiment":"neutral","sentiment_score":-0.10455710866621562,"num_words":35,"start":205.49,"end":221.38501},{"sentences":[{"text":"Yeah.","start":221.38501,"end":221.545,"sentiment":"neutral","sentiment_score":0.010616907849907877},{"text":"That's what I wanted to confirm.","start":221.545,"end":223.085,"sentiment":"neutral","sentiment_score":-0.004194960308571656},{"text":"And if I'm happy, I'm there three days and I need to sign the six months for correct, is it?","start":223.23,"end":229.70999,"sentiment":"neutral","sentiment_score":0.15672937780618668},{"text":"For to get the 15% off.","start":229.70999,"end":231.56999,"sentiment":"neutral","sentiment_score":0.17270800347129503},{"text":"So so so once the free trial is done, if I'm satisfied, if I'm happy with the service, I have to get a contract for six months, which is gives you 15% off?","start":236.16501,"end":247.5,"sentiment":"neutral","sentiment_score":0.15609994248458833}],"sentiment":"neutral","sentiment_score":0.14102395189305147,"num_words":66,"start":221.38501,"end":247.5},{"sentences":[{"text":"Yeah.","start":260.3,"end":260.54,"sentiment":"neutral","sentiment_score":0.20394307374954224},{"text":"Yeah.","start":260.54,"end":260.86,"sentiment":"neutral","sentiment_score":0.2067795693874359},{"text":"After the three day trial.","start":260.86,"end":262.4,"sentiment":"neutral","sentiment_score":0.24348143637180328},{"text":"Yes.","start":262.885,"end":263.385,"sentiment":"neutral","sentiment_score":0.21207362413406372},{"text":"Oh, so this is the account department.","start":278.58,"end":280.25998,"sentiment":"neutral","sentiment_score":-0.001536132102566106}],"sentiment":"neutral","sentiment_score":0.1219633682941397,"num_words":15,"start":260.3,"end":280.25998},{"sentences":[{"text":"Okay.","start":280.25998,"end":280.74,"sentiment":"neutral","sentiment_score":0.0006379568949341774},{"text":"I thought I called the sales team because I pressed one and it says sales.","start":280.74,"end":284.75998,"sentiment":"neutral","sentiment_score":-0.017534257657825948},{"text":"So okay.","start":284.9,"end":287.31998,"sentiment":"neutral","sentiment_score":0.00633124727755785},{"text":"Yeah.","start":287.53998,"end":287.86,"sentiment":"neutral","sentiment_score":-0.004059996455907822},{"text":"I I need to understand before I and how does the activation works and stuff like that.","start":287.86,"end":293.375,"sentiment":"neutral","sentiment_score":-0.02338271467562984}],"sentiment":"neutral","sentiment_score":-0.018091098871082067,"num_words":36,"start":280.25998,"end":293.375},{"sentences":[{"text":"Yeah.","start":303.195,"end":303.695,"sentiment":"neutral","sentiment_score":0.03785649687051773},{"text":"Yeah.","start":303.755,"end":304.255,"sentiment":"neutral","sentiment_score":0.05664919316768646},{"text":"Thanks.","start":304.315,"end":304.815,"sentiment":"neutral","sentiment_score":0.2608913779258728},{"text":"Yeah.","start":305.46,"end":305.82,"sentiment":"neutral","sentiment_score":0.06321831047534943},{"text":"On the on the intercom.","start":305.82,"end":307.56,"sentiment":"neutral","sentiment_score":0.020526725426316263}],"sentiment":"neutral","sentiment_score":0.05791655617455641,"num_words":9,"start":303.195,"end":307.56},{"sentences":[{"text":"Yeah.","start":307.7,"end":308.02,"sentiment":"neutral","sentiment_score":0.015200063586235046},{"text":"It says, if you wanna talk about sales, press 1.","start":308.02,"end":311.64,"sentiment":"neutral","sentiment_score":0.008974227495491505},{"text":"Press 1.","start":311.86002,"end":312.84,"sentiment":"neutral","sentiment_score":-0.00182413961738348}],"sentiment":"neutral","sentiment_score":0.007791850715875626,"num_words":13,"start":307.7,"end":312.84}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your Tel accounts. How may I help you today?\n\nChannel 1: Hi. I'm calling to inquire about the Internet service. So I live in a apartment complex, and they've said to me that you need to get the Internet from super networks and this service provider. So could you tell tell me more about how to obtain Internet and\n\nChannel 0: Oh, sure. Thank you so much for giving us a call, and we are delighted to onboard you. So, yeah, we do provide services under, Linham network. Currently, we\n\nChannel 1: Sorry.\n\nChannel 0: have\n\nChannel 1: Under what?\n\nChannel 0: a oh, I'm sorry. Supa Network, you mentioned. So\n\nChannel 1: Yeah.\n\nChannel 0: we\n\nChannel 1: Yeah.\n\nChannel 0: do have a promotion right now. If you sign up for, this contract, six month contract, twelve month contract, and twenty four month contract, you will be eligible to get a free month and then a 15% discounted for six months. And then also, you will be getting a router. The model is depending with the contract that you will be signing in. What you just need to pay is the $20 delivery fee for standard, and then for express postage is $30.\n\nAnd all of these further details are available on our website\n\nChannel 1: So\n\nChannel 0: and our\n\nChannel 1: so\n\nChannel 0: order\n\nChannel 1: just regarding do you have to get a contract or is it not month to month?\n\nChannel 0: if you would like to be eligible for the deals, you have to get a contract, but you have an option to do no contract, but you have to pay the connection fee of $45. If you would like, you can get six month contract. You just need to pay $20\n\nChannel 1: What\n\nChannel 0: connection\n\nChannel 1: what\n\nChannel 0: fee.\n\nChannel 1: is this trial three days free trial? Sorry. How does that work?\n\nChannel 0: Three days pretrial. So,\n\nChannel 1: Yes.\n\nChannel 0: basically, you can go ahead and do this trial for three days. So within three days, once the service has been activated and then you you've been connected to the network. And then if there's any problem or if you're not satisfied, you have to let us know immediately, then we will go ahead and resolve the issue as soon as possible.\n\nChannel 1: Okay. And if you're not satisfied, you can disconnect. Right? Like, you're not gonna get paid for the next month.\n\nChannel 0: Yes. Especially\n\nChannel 1: Okay.\n\nChannel 0: if you've signed in for no contract. But if\n\nChannel 1: Okay.\n\nChannel 0: if the free three days free trial is under the contract and it's more than this day, the cancellation fee applies to the contract agreement, will it be implemented to your account? But\n\nChannel 1: No.\n\nChannel 0: you\n\nChannel 1: But\n\nChannel 0: have\n\nChannel 1: about\n\nChannel 0: an option.\n\nChannel 1: so so it's I'm I'm just a bit confused. So you're saying three days free trial. So if you're not satisfied in that three days free trial, you don't like it, why you still get disconnection fee charges? What's the meaning of\n\nChannel 0: If you sign up for no connection contract.\n\nChannel 1: then? Yeah. Yeah. So I I I\n\nChannel 0: Yes.\n\nChannel 1: like, what\n\nChannel 0: Our\n\nChannel 1: if\n\nChannel 0: food,\n\nChannel 1: I wanna just\n\nChannel 0: if you\n\nChannel 1: try\n\nChannel 0: would like\n\nChannel 1: try it. Yeah. So if I\n\nChannel 0: yeah.\n\nChannel 1: just wanna\n\nChannel 0: I understand.\n\nChannel 1: try it for three days, no contract, will I still get charged for cancellation?\n\nChannel 0: You you don't get charged a cancellation\n\nChannel 1: Okay.\n\nChannel 0: fee\n\nChannel 1: Yeah.\n\nChannel 0: because\n\nChannel 1: Yeah. That's what\n\nChannel 0: she\n\nChannel 1: I\n\nChannel 0: signed\n\nChannel 1: wanted\n\nChannel 0: up\n\nChannel 1: to\n\nChannel 0: for\n\nChannel 1: confirm.\n\nChannel 0: no contract.\n\nChannel 1: And if I'm happy, I'm there three days and I need to sign the six months for correct, is it? For to get the 15% off.\n\nChannel 0: I'm sorry. I'm confused with what you\n\nChannel 1: So\n\nChannel 0: want\n\nChannel 1: so\n\nChannel 0: to do.\n\nChannel 1: so once the free trial is done, if I'm satisfied, if I'm happy with the service, I have to get a contract for six months, which is gives you 15% off?\n\nChannel 0: So, basically, you will process your order for no contract, and then you will try the three days trial.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: And then\n\nChannel 1: After\n\nChannel 0: if you\n\nChannel 1: the\n\nChannel 0: are\n\nChannel 1: three\n\nChannel 0: satisfied,\n\nChannel 1: day trial. Yes.\n\nChannel 0: oh, I'll go ahead and check this to our activation and provisioning team just to make sure because you routed to accounts department. So I will ask them first what should be done with what you want.\n\nChannel 1: Oh, so this is the account department. Okay. I thought\n\nChannel 0: Yes.\n\nChannel 1: I called\n\nChannel 0: This\n\nChannel 1: the\n\nChannel 0: is\n\nChannel 1: sales\n\nChannel 0: account.\n\nChannel 1: team because I pressed one and it says sales. So\n\nChannel 0: Oh, okay. I understand.\n\nChannel 1: okay.\n\nChannel 0: But,\n\nChannel 1: Yeah.\n\nChannel 0: anyway,\n\nChannel 1: I I need to understand before I and how does the activation works\n\nChannel 0: yeah,\n\nChannel 1: and stuff\n\nChannel 0: that's correct.\n\nChannel 1: like that.\n\nChannel 0: I'll go ahead and reach out to our provisioning and tech team in reference with this. And you mentioned you pressed 1 and you've been connected to\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: this department,\n\nChannel 1: Thanks. Yeah.\n\nChannel 0: but\n\nChannel 1: On\n\nChannel 0: it sells\n\nChannel 1: the\n\nChannel 0: sales?\n\nChannel 1: on the intercom. Yeah. It says, if you wanna talk about sales, press 1. Press 1.\n\nChannel 0: Oh, okay. Let me just check. Maybe they are engaged on a call, reason you've been routed to my department. But anyway, let me try to transfer your call.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.3130776584148407},{"text":"Thank you so much for calling your Tel accounts.","start":0.64,"end":2.96,"sentiment":"positive","sentiment_score":0.640932540098826},{"text":"How may I help you today?","start":2.96,"end":4.34,"sentiment":"positive","sentiment_score":0.5786381512880325}],"sentiment":"positive","sentiment_score":0.5970812141895294,"channel":0,"num_words":16,"start":0.39999998,"end":4.34},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.04568358510732651},{"text":"I'm calling to inquire about the Internet service.","start":5.52,"end":9.059999,"sentiment":"neutral","sentiment_score":0.04561493778601289},{"text":"So I live in a apartment complex, and they've said to me that you need to get the Internet from super networks and this service provider.","start":9.599999,"end":19.195,"sentiment":"neutral","sentiment_score":0.034803940628010496},{"text":"So could you tell tell me more about how to obtain Internet and","start":19.255,"end":24.075,"sentiment":"neutral","sentiment_score":0.035545121161983564}],"sentiment":"neutral","sentiment_score":0.03703316914228102,"channel":1,"num_words":48,"start":5.3599997,"end":24.075},{"sentences":[{"text":"Oh, sure.","start":25.91,"end":26.63,"sentiment":"neutral","sentiment_score":0.16135023534297943},{"text":"Thank you so much for giving us a call, and we are delighted to onboard you.","start":26.63,"end":31.05,"sentiment":"positive","sentiment_score":0.7157753631472588},{"text":"So, yeah, we do provide services under, Linham network.","start":31.189999,"end":36.489998,"sentiment":"neutral","sentiment_score":0.21983330945173898},{"text":"Currently, we","start":37.03,"end":38.595,"sentiment":"neutral","sentiment_score":0.010758573655039072}],"sentiment":"positive","sentiment_score":0.4750042487385458,"channel":0,"num_words":29,"start":25.91,"end":38.595},{"sentences":[{"text":"Sorry.","start":38.5,"end":38.9,"sentiment":"neutral","sentiment_score":-0.010281074792146684}],"sentiment":"neutral","sentiment_score":-0.010281074792146684,"channel":1,"num_words":1,"start":38.5,"end":38.9},{"sentences":[{"text":"have","start":38.595,"end":39.095,"sentiment":"neutral","sentiment_score":-0.009286335669457912}],"sentiment":"neutral","sentiment_score":-0.009286335669457912,"channel":0,"num_words":1,"start":38.595,"end":39.095},{"sentences":[{"text":"Under what?","start":38.9,"end":39.72,"sentiment":"neutral","sentiment_score":-0.016929609701037407}],"sentiment":"neutral","sentiment_score":-0.016929609701037407,"channel":1,"num_words":2,"start":38.9,"end":39.72},{"sentences":[{"text":"a oh, I'm sorry.","start":39.235,"end":41.635002,"sentiment":"neutral","sentiment_score":-0.02803594386205077},{"text":"Supa Network, you mentioned.","start":41.635002,"end":43.255,"sentiment":"neutral","sentiment_score":0.02361051831394434},{"text":"So","start":43.795002,"end":44.035004,"sentiment":"neutral","sentiment_score":0.026729395613074303}],"sentiment":"neutral","sentiment_score":0.0010030770467387305,"channel":0,"num_words":9,"start":39.235,"end":44.035004},{"sentences":[{"text":"Yeah.","start":43.925003,"end":44.165,"sentiment":"neutral","sentiment_score":0.04444146901369095}],"sentiment":"neutral","sentiment_score":0.04444146901369095,"channel":1,"num_words":1,"start":43.925003,"end":44.165},{"sentences":[{"text":"we","start":44.035004,"end":44.195,"sentiment":"neutral","sentiment_score":0.05695508047938347}],"sentiment":"neutral","sentiment_score":0.05695508047938347,"channel":0,"num_words":1,"start":44.035004,"end":44.195},{"sentences":[{"text":"Yeah.","start":44.165,"end":44.665,"sentiment":"neutral","sentiment_score":0.09942412376403809}],"sentiment":"neutral","sentiment_score":0.09942412376403809,"channel":1,"num_words":1,"start":44.165,"end":44.665},{"sentences":[{"text":"do have a promotion right now.","start":44.195,"end":47.015,"sentiment":"neutral","sentiment_score":0.16830925146738687},{"text":"If you sign up for, this contract, six month contract, twelve month contract, and twenty four month contract, you will be eligible to get a free month and then a 15% discounted for six months.","start":47.555,"end":62.355,"sentiment":"neutral","sentiment_score":0.18226916087525233},{"text":"And then also, you will be getting a router.","start":62.915,"end":66.055,"sentiment":"neutral","sentiment_score":0.1673506432109409},{"text":"The model is depending with the contract that you will be signing in.","start":66.755,"end":73.575,"sentiment":"neutral","sentiment_score":0.13125000836757514},{"text":"What you just need to pay is the $20 delivery fee for standard, and then for express postage is $30.","start":73.635,"end":82.93,"sentiment":"neutral","sentiment_score":0.09052459821105004}],"sentiment":"neutral","sentiment_score":0.14954426507633853,"channel":0,"num_words":83,"start":44.195,"end":82.93},{"sentences":[{"text":"And all of these further details are available on our website","start":83.55,"end":87.97,"sentiment":"neutral","sentiment_score":0.07873675802891905}],"sentiment":"neutral","sentiment_score":0.07873675802891905,"channel":0,"num_words":11,"start":83.55,"end":87.97},{"sentences":[{"text":"So","start":88.08,"end":88.58,"sentiment":"neutral","sentiment_score":0.03398355096578598}],"sentiment":"neutral","sentiment_score":0.03398355096578598,"channel":1,"num_words":1,"start":88.08,"end":88.58},{"sentences":[{"text":"and our","start":88.19,"end":88.83,"sentiment":"neutral","sentiment_score":0.01005339901894331}],"sentiment":"neutral","sentiment_score":0.01005339901894331,"channel":0,"num_words":2,"start":88.19,"end":88.83},{"sentences":[{"text":"so","start":88.8,"end":89.12,"sentiment":"neutral","sentiment_score":0.007393734529614448}],"sentiment":"neutral","sentiment_score":0.007393734529614448,"channel":1,"num_words":1,"start":88.8,"end":89.12},{"sentences":[{"text":"order","start":88.83,"end":89.33,"sentiment":"neutral","sentiment_score":0.016469085589051247}],"sentiment":"neutral","sentiment_score":0.016469085589051247,"channel":0,"num_words":1,"start":88.83,"end":89.33},{"sentences":[{"text":"just regarding do you have to get a contract or is it not month to month?","start":89.12,"end":97.22,"sentiment":"neutral","sentiment_score":-0.007225956826005131}],"sentiment":"neutral","sentiment_score":-0.007225956826005131,"channel":1,"num_words":16,"start":89.12,"end":97.22},{"sentences":[{"text":"if you would like to be eligible for the deals, you have to get a contract, but you have an option to do no contract, but you have to pay the connection fee of $45.","start":98.495,"end":111.71,"sentiment":"neutral","sentiment_score":0.0011993193732840674},{"text":"If you would like, you can get six month contract.","start":112.49,"end":115.15,"sentiment":"neutral","sentiment_score":0.02639984469860792},{"text":"You just need to pay $20","start":115.21,"end":117.07,"sentiment":"neutral","sentiment_score":0.011420994065701962}],"sentiment":"neutral","sentiment_score":0.007343148812651634,"channel":0,"num_words":51,"start":98.495,"end":117.07},{"sentences":[{"text":"What","start":117.409996,"end":117.81,"sentiment":"neutral","sentiment_score":-0.017134301364421844}],"sentiment":"neutral","sentiment_score":-0.017134301364421844,"channel":1,"num_words":1,"start":117.409996,"end":117.81},{"sentences":[{"text":"connection","start":117.53,"end":118.03,"sentiment":"neutral","sentiment_score":-0.03464140743017197}],"sentiment":"neutral","sentiment_score":-0.03464140743017197,"channel":0,"num_words":1,"start":117.53,"end":118.03},{"sentences":[{"text":"what","start":117.81,"end":118.21,"sentiment":"neutral","sentiment_score":-0.04898400232195854}],"sentiment":"neutral","sentiment_score":-0.04898400232195854,"channel":1,"num_words":1,"start":117.81,"end":118.21},{"sentences":[{"text":"fee.","start":118.09,"end":118.59,"sentiment":"neutral","sentiment_score":-0.04285684227943421}],"sentiment":"neutral","sentiment_score":-0.04285684227943421,"channel":0,"num_words":1,"start":118.09,"end":118.59},{"sentences":[{"text":"is this trial three days free trial?","start":118.21,"end":122.13,"sentiment":"neutral","sentiment_score":-0.018373175657221248},{"text":"Sorry.","start":122.13,"end":122.53,"sentiment":"neutral","sentiment_score":-0.04413263499736786},{"text":"How does that work?","start":122.53,"end":123.75,"sentiment":"neutral","sentiment_score":-0.027771979104727507}],"sentiment":"neutral","sentiment_score":-0.023652731751402218,"channel":1,"num_words":12,"start":118.21,"end":123.75},{"sentences":[{"text":"Three days pretrial.","start":125.445,"end":126.58501,"sentiment":"neutral","sentiment_score":0.04482357700665792},{"text":"So,","start":127.365005,"end":127.685005,"sentiment":"neutral","sentiment_score":0.0767153799533844}],"sentiment":"neutral","sentiment_score":0.05279652774333954,"channel":0,"num_words":4,"start":125.445,"end":127.685005},{"sentences":[{"text":"Yes.","start":127.515,"end":128.015,"sentiment":"positive","sentiment_score":0.34168991446495056}],"sentiment":"positive","sentiment_score":0.34168991446495056,"channel":1,"num_words":1,"start":127.515,"end":128.015},{"sentences":[{"text":"basically, you can go ahead and do this trial for three days.","start":127.685005,"end":133.285,"sentiment":"neutral","sentiment_score":0.27529267221689224},{"text":"So within three days, once the service has been activated and then you you've been connected to the network.","start":133.285,"end":141.35,"sentiment":"neutral","sentiment_score":0.21999727581676684},{"text":"And then if there's any problem or if you're not satisfied, you have to let us know immediately, then we will go ahead and resolve the issue as soon as possible.","start":141.49,"end":151.75,"sentiment":"neutral","sentiment_score":0.0032585161501511696}],"sentiment":"neutral","sentiment_score":0.12233023077058006,"channel":0,"num_words":62,"start":127.685005,"end":151.75},{"sentences":[{"text":"Okay.","start":152.725,"end":152.965,"sentiment":"neutral","sentiment_score":-0.016628291457891464},{"text":"And if you're not satisfied, you can disconnect.","start":152.965,"end":155.145,"sentiment":"negative","sentiment_score":-0.352168551646173},{"text":"Right?","start":155.205,"end":155.685,"sentiment":"neutral","sentiment_score":-0.26572665572166443},{"text":"Like, you're not gonna get paid for the next month.","start":155.685,"end":158.345,"sentiment":"negative","sentiment_score":-0.35520139783620835}],"sentiment":"neutral","sentiment_score":-0.33258586693555114,"channel":1,"num_words":20,"start":152.725,"end":158.345},{"sentences":[{"text":"Yes.","start":161.575,"end":162.075,"sentiment":"neutral","sentiment_score":-0.03795711696147919},{"text":"Especially","start":163.09499,"end":163.575,"sentiment":"neutral","sentiment_score":-0.09763090312480928}],"sentiment":"neutral","sentiment_score":-0.06779401004314423,"channel":0,"num_words":2,"start":161.575,"end":163.575},{"sentences":[{"text":"Okay.","start":163.52501,"end":164.02501,"sentiment":"neutral","sentiment_score":-0.07059219479560852}],"sentiment":"neutral","sentiment_score":-0.07059219479560852,"channel":1,"num_words":1,"start":163.52501,"end":164.02501},{"sentences":[{"text":"if you've signed in for no contract.","start":163.575,"end":165.995,"sentiment":"neutral","sentiment_score":-0.10591962720666613},{"text":"But if","start":166.98001,"end":167.62001,"sentiment":"neutral","sentiment_score":-0.033295558765530586}],"sentiment":"neutral","sentiment_score":-0.08978094533085823,"channel":0,"num_words":9,"start":163.575,"end":167.62001},{"sentences":[{"text":"Okay.","start":167.36,"end":167.86,"sentiment":"neutral","sentiment_score":-0.004185745492577553}],"sentiment":"neutral","sentiment_score":-0.004185745492577553,"channel":1,"num_words":1,"start":167.36,"end":167.86},{"sentences":[{"text":"if the free three days free trial is under the contract and it's more than this day, the cancellation fee applies to the contract agreement, will it be implemented to your account?","start":167.62001,"end":182.27501,"sentiment":"neutral","sentiment_score":0.0023306076182052493},{"text":"But","start":183.13501,"end":183.375,"sentiment":"neutral","sentiment_score":-0.07116783410310745}],"sentiment":"neutral","sentiment_score":0.00010338211149880381,"channel":0,"num_words":33,"start":167.62001,"end":183.375},{"sentences":[{"text":"No.","start":183.295,"end":183.455,"sentiment":"neutral","sentiment_score":-0.19260066747665405}],"sentiment":"neutral","sentiment_score":-0.19260066747665405,"channel":1,"num_words":1,"start":183.295,"end":183.455},{"sentences":[{"text":"you","start":183.375,"end":183.535,"sentiment":"neutral","sentiment_score":-0.1302206665277481}],"sentiment":"neutral","sentiment_score":-0.1302206665277481,"channel":0,"num_words":1,"start":183.375,"end":183.535},{"sentences":[{"text":"But","start":183.455,"end":183.69499,"sentiment":"neutral","sentiment_score":-0.15578500926494598}],"sentiment":"neutral","sentiment_score":-0.15578500926494598,"channel":1,"num_words":1,"start":183.455,"end":183.69499},{"sentences":[{"text":"have","start":183.535,"end":183.77501,"sentiment":"neutral","sentiment_score":-0.14635899662971497}],"sentiment":"neutral","sentiment_score":-0.14635899662971497,"channel":0,"num_words":1,"start":183.535,"end":183.77501},{"sentences":[{"text":"about","start":183.69499,"end":184.19499,"sentiment":"neutral","sentiment_score":-0.19356898963451383}],"sentiment":"neutral","sentiment_score":-0.19356898963451383,"channel":1,"num_words":1,"start":183.69499,"end":184.19499},{"sentences":[{"text":"an option.","start":183.77501,"end":184.435,"sentiment":"neutral","sentiment_score":-0.13744808733463287}],"sentiment":"neutral","sentiment_score":-0.13744808733463287,"channel":0,"num_words":2,"start":183.77501,"end":184.435},{"sentences":[{"text":"so so it's I'm I'm just a bit confused.","start":184.815,"end":187.055,"sentiment":"neutral","sentiment_score":-0.3179003447294235},{"text":"So you're saying three days free trial.","start":187.055,"end":189.635,"sentiment":"neutral","sentiment_score":-0.1719459891319275},{"text":"So if you're not satisfied in that three days free trial, you don't like it, why you still get disconnection fee charges?","start":191.135,"end":199.57,"sentiment":"negative","sentiment_score":-0.40392255783081055},{"text":"What's the meaning of","start":199.57,"end":200.61,"sentiment":"neutral","sentiment_score":-0.15140716545283794}],"sentiment":"neutral","sentiment_score":-0.3227773800137497,"channel":1,"num_words":42,"start":184.815,"end":200.61},{"sentences":[{"text":"If you sign up for no connection contract.","start":201.23001,"end":204.37001,"sentiment":"neutral","sentiment_score":-0.15172703005373478}],"sentiment":"neutral","sentiment_score":-0.15172703005373478,"channel":0,"num_words":8,"start":201.23001,"end":204.37001},{"sentences":[{"text":"then?","start":204.53001,"end":204.93001,"sentiment":"neutral","sentiment_score":-0.11161358654499054},{"text":"Yeah.","start":204.93001,"end":205.17001,"sentiment":"neutral","sentiment_score":-0.07017426937818527},{"text":"Yeah.","start":205.17001,"end":205.49,"sentiment":"neutral","sentiment_score":-0.04554976895451546},{"text":"So I I I","start":205.49,"end":206.45001,"sentiment":"neutral","sentiment_score":-0.0671669552102685}],"sentiment":"neutral","sentiment_score":-0.07085792081696647,"channel":1,"num_words":7,"start":204.53001,"end":206.45001},{"sentences":[{"text":"Yes.","start":206.51001,"end":206.925,"sentiment":"neutral","sentiment_score":0.005801044404506683}],"sentiment":"neutral","sentiment_score":0.005801044404506683,"channel":0,"num_words":1,"start":206.51001,"end":206.925},{"sentences":[{"text":"like, what","start":206.53001,"end":207.01001,"sentiment":"neutral","sentiment_score":-0.05079100839793682}],"sentiment":"neutral","sentiment_score":-0.05079100839793682,"channel":1,"num_words":2,"start":206.53001,"end":207.01001},{"sentences":[{"text":"Our","start":207.16501,"end":207.405,"sentiment":"neutral","sentiment_score":-0.07838647067546844}],"sentiment":"neutral","sentiment_score":-0.07838647067546844,"channel":0,"num_words":1,"start":207.16501,"end":207.405},{"sentences":[{"text":"if","start":207.17001,"end":207.41,"sentiment":"neutral","sentiment_score":-0.06843595206737518}],"sentiment":"neutral","sentiment_score":-0.06843595206737518,"channel":1,"num_words":1,"start":207.17001,"end":207.41},{"sentences":[{"text":"food,","start":207.405,"end":207.905,"sentiment":"neutral","sentiment_score":-0.0986512303352356}],"sentiment":"neutral","sentiment_score":-0.0986512303352356,"channel":0,"num_words":1,"start":207.405,"end":207.905},{"sentences":[{"text":"I wanna just","start":207.41,"end":208.13,"sentiment":"neutral","sentiment_score":-0.08670290062824886}],"sentiment":"neutral","sentiment_score":-0.08670290062824886,"channel":1,"num_words":3,"start":207.41,"end":208.13},{"sentences":[{"text":"if you","start":207.965,"end":208.205,"sentiment":"neutral","sentiment_score":-0.08829158544540405}],"sentiment":"neutral","sentiment_score":-0.08829158544540405,"channel":0,"num_words":2,"start":207.965,"end":208.205},{"sentences":[{"text":"try","start":208.13,"end":208.45001,"sentiment":"neutral","sentiment_score":-0.08235891163349152}],"sentiment":"neutral","sentiment_score":-0.08235891163349152,"channel":1,"num_words":1,"start":208.13,"end":208.45001},{"sentences":[{"text":"would like","start":208.205,"end":208.765,"sentiment":"neutral","sentiment_score":-0.05727085843682289}],"sentiment":"neutral","sentiment_score":-0.05727085843682289,"channel":0,"num_words":2,"start":208.205,"end":208.765},{"sentences":[{"text":"try it.","start":208.45001,"end":209.145,"sentiment":"neutral","sentiment_score":-0.091245636343956},{"text":"Yeah.","start":209.225,"end":209.545,"sentiment":"neutral","sentiment_score":-0.02926996164023876},{"text":"So if I","start":209.545,"end":210.10501,"sentiment":"neutral","sentiment_score":-0.07545197879274686}],"sentiment":"neutral","sentiment_score":-0.07301952845106523,"channel":1,"num_words":6,"start":208.45001,"end":210.10501},{"sentences":[{"text":"yeah.","start":210.045,"end":210.365,"sentiment":"neutral","sentiment_score":-0.05177445709705353}],"sentiment":"neutral","sentiment_score":-0.05177445709705353,"channel":0,"num_words":1,"start":210.045,"end":210.365},{"sentences":[{"text":"just wanna","start":210.10501,"end":210.66501,"sentiment":"neutral","sentiment_score":-0.07072298973798752}],"sentiment":"neutral","sentiment_score":-0.07072298973798752,"channel":1,"num_words":2,"start":210.10501,"end":210.66501},{"sentences":[{"text":"I understand.","start":210.365,"end":211.02501,"sentiment":"neutral","sentiment_score":-0.06904887780547142}],"sentiment":"neutral","sentiment_score":-0.06904887780547142,"channel":0,"num_words":2,"start":210.365,"end":211.02501},{"sentences":[{"text":"try it for three days, no contract, will I still get charged for cancellation?","start":210.66501,"end":216.365,"sentiment":"neutral","sentiment_score":-0.15711080602237157}],"sentiment":"neutral","sentiment_score":-0.15711080602237157,"channel":1,"num_words":14,"start":210.66501,"end":216.365},{"sentences":[{"text":"You you don't get charged a cancellation","start":218.445,"end":220.705,"sentiment":"neutral","sentiment_score":-0.13383697399071284}],"sentiment":"neutral","sentiment_score":-0.13383697399071284,"channel":0,"num_words":7,"start":218.445,"end":220.705},{"sentences":[{"text":"Okay.","start":220.74501,"end":221.225,"sentiment":"neutral","sentiment_score":-0.08613128960132599}],"sentiment":"neutral","sentiment_score":-0.08613128960132599,"channel":1,"num_words":1,"start":220.74501,"end":221.225},{"sentences":[{"text":"fee","start":221.005,"end":221.325,"sentiment":"neutral","sentiment_score":-0.04965408891439438}],"sentiment":"neutral","sentiment_score":-0.04965408891439438,"channel":0,"num_words":1,"start":221.005,"end":221.325},{"sentences":[{"text":"Yeah.","start":221.225,"end":221.38501,"sentiment":"neutral","sentiment_score":-0.013099675998091698}],"sentiment":"neutral","sentiment_score":-0.013099675998091698,"channel":1,"num_words":1,"start":221.225,"end":221.38501},{"sentences":[{"text":"because","start":221.325,"end":221.825,"sentiment":"neutral","sentiment_score":-0.01274169608950615}],"sentiment":"neutral","sentiment_score":-0.01274169608950615,"channel":0,"num_words":1,"start":221.325,"end":221.825},{"sentences":[{"text":"Yeah.","start":221.38501,"end":221.545,"sentiment":"neutral","sentiment_score":0.010616907849907877},{"text":"That's what","start":221.545,"end":221.945,"sentiment":"neutral","sentiment_score":0.007357020862400532}],"sentiment":"neutral","sentiment_score":0.008443649858236313,"channel":1,"num_words":3,"start":221.38501,"end":221.945},{"sentences":[{"text":"she","start":221.88501,"end":222.045,"sentiment":"neutral","sentiment_score":0.020594947040081024}],"sentiment":"neutral","sentiment_score":0.020594947040081024,"channel":0,"num_words":1,"start":221.88501,"end":222.045},{"sentences":[{"text":"I","start":221.945,"end":222.10501,"sentiment":"neutral","sentiment_score":-0.0023931562900543213}],"sentiment":"neutral","sentiment_score":-0.0023931562900543213,"channel":1,"num_words":1,"start":221.945,"end":222.10501},{"sentences":[{"text":"signed","start":222.045,"end":222.3,"sentiment":"neutral","sentiment_score":-0.009503208100795746}],"sentiment":"neutral","sentiment_score":-0.009503208100795746,"channel":0,"num_words":1,"start":222.045,"end":222.3},{"sentences":[{"text":"wanted","start":222.10501,"end":222.425,"sentiment":"neutral","sentiment_score":0.0018459558486938477}],"sentiment":"neutral","sentiment_score":0.0018459558486938477,"channel":1,"num_words":1,"start":222.10501,"end":222.425},{"sentences":[{"text":"up","start":222.3,"end":222.54001,"sentiment":"neutral","sentiment_score":-0.01598908007144928}],"sentiment":"neutral","sentiment_score":-0.01598908007144928,"channel":0,"num_words":1,"start":222.3,"end":222.54001},{"sentences":[{"text":"to","start":222.425,"end":222.585,"sentiment":"neutral","sentiment_score":-0.00978008657693863}],"sentiment":"neutral","sentiment_score":-0.00978008657693863,"channel":1,"num_words":1,"start":222.425,"end":222.585},{"sentences":[{"text":"for","start":222.54001,"end":222.78,"sentiment":"neutral","sentiment_score":-0.019143182784318924}],"sentiment":"neutral","sentiment_score":-0.019143182784318924,"channel":0,"num_words":1,"start":222.54001,"end":222.78},{"sentences":[{"text":"confirm.","start":222.585,"end":223.085,"sentiment":"neutral","sentiment_score":-0.0295565165579319}],"sentiment":"neutral","sentiment_score":-0.0295565165579319,"channel":1,"num_words":1,"start":222.585,"end":223.085},{"sentences":[{"text":"no contract.","start":222.78,"end":223.44,"sentiment":"neutral","sentiment_score":-0.0747520737349987}],"sentiment":"neutral","sentiment_score":-0.0747520737349987,"channel":0,"num_words":2,"start":222.78,"end":223.44},{"sentences":[{"text":"And if I'm happy, I'm there three days and I need to sign the six months for correct, is it?","start":223.23,"end":229.70999,"sentiment":"neutral","sentiment_score":0.15672937780618668},{"text":"For to get the 15% off.","start":229.70999,"end":231.56999,"sentiment":"neutral","sentiment_score":0.17270800347129503}],"sentiment":"neutral","sentiment_score":0.16041675295967323,"channel":1,"num_words":26,"start":223.23,"end":231.56999},{"sentences":[{"text":"I'm sorry.","start":234.46,"end":235.02,"sentiment":"neutral","sentiment_score":-0.21184059977531433},{"text":"I'm confused with what you","start":235.02,"end":236.38,"sentiment":"neutral","sentiment_score":-0.29721228778362274}],"sentiment":"neutral","sentiment_score":-0.27282037692410605,"channel":0,"num_words":7,"start":234.46,"end":236.38},{"sentences":[{"text":"So","start":236.16501,"end":236.565,"sentiment":"neutral","sentiment_score":-0.12174194306135178}],"sentiment":"neutral","sentiment_score":-0.12174194306135178,"channel":1,"num_words":1,"start":236.16501,"end":236.565},{"sentences":[{"text":"want","start":236.38,"end":236.62,"sentiment":"neutral","sentiment_score":-0.08053600788116455}],"sentiment":"neutral","sentiment_score":-0.08053600788116455,"channel":0,"num_words":1,"start":236.38,"end":236.62},{"sentences":[{"text":"so","start":236.565,"end":237.065,"sentiment":"neutral","sentiment_score":-0.09845432639122008}],"sentiment":"neutral","sentiment_score":-0.09845432639122008,"channel":1,"num_words":1,"start":236.565,"end":237.065},{"sentences":[{"text":"to do.","start":236.62,"end":237.105,"sentiment":"neutral","sentiment_score":-0.07162630185484886}],"sentiment":"neutral","sentiment_score":-0.07162630185484886,"channel":0,"num_words":2,"start":236.62,"end":237.105},{"sentences":[{"text":"so once the free trial is done, if I'm satisfied, if I'm happy with the service, I have to get a contract for six months, which is gives you 15% off?","start":237.205,"end":247.5,"sentiment":"neutral","sentiment_score":0.1732740119820641}],"sentiment":"neutral","sentiment_score":0.1732740119820641,"channel":1,"num_words":31,"start":237.205,"end":247.5},{"sentences":[{"text":"So, basically, you will process your order for no contract, and then you will try the three days trial.","start":250.64,"end":259.7,"sentiment":"neutral","sentiment_score":0.12830437013977453}],"sentiment":"neutral","sentiment_score":0.12830437013977453,"channel":0,"num_words":19,"start":250.64,"end":259.7},{"sentences":[{"text":"Yeah.","start":260.3,"end":260.54,"sentiment":"neutral","sentiment_score":0.20394307374954224},{"text":"Yeah.","start":260.54,"end":260.86,"sentiment":"neutral","sentiment_score":0.2067795693874359}],"sentiment":"neutral","sentiment_score":0.20536132156848907,"channel":1,"num_words":2,"start":260.3,"end":260.86},{"sentences":[{"text":"And then","start":260.56,"end":260.96,"sentiment":"neutral","sentiment_score":0.17657455801963806}],"sentiment":"neutral","sentiment_score":0.17657455801963806,"channel":0,"num_words":2,"start":260.56,"end":260.96},{"sentences":[{"text":"After","start":260.86,"end":261.26,"sentiment":"neutral","sentiment_score":0.15668949484825134}],"sentiment":"neutral","sentiment_score":0.15668949484825134,"channel":1,"num_words":1,"start":260.86,"end":261.26},{"sentences":[{"text":"if you","start":260.96,"end":261.28,"sentiment":"neutral","sentiment_score":0.24494757503271103}],"sentiment":"neutral","sentiment_score":0.24494757503271103,"channel":0,"num_words":2,"start":260.96,"end":261.28},{"sentences":[{"text":"the","start":261.26,"end":261.42,"sentiment":"neutral","sentiment_score":0.22102636098861697}],"sentiment":"neutral","sentiment_score":0.22102636098861697,"channel":1,"num_words":1,"start":261.26,"end":261.42},{"sentences":[{"text":"are","start":261.28,"end":261.6,"sentiment":"neutral","sentiment_score":0.18612852692604065}],"sentiment":"neutral","sentiment_score":0.18612852692604065,"channel":0,"num_words":1,"start":261.28,"end":261.6},{"sentences":[{"text":"three","start":261.42,"end":261.66,"sentiment":"neutral","sentiment_score":0.2447955459356308}],"sentiment":"neutral","sentiment_score":0.2447955459356308,"channel":1,"num_words":1,"start":261.42,"end":261.66},{"sentences":[{"text":"satisfied,","start":261.6,"end":262.1,"sentiment":"neutral","sentiment_score":0.24783170223236084}],"sentiment":"neutral","sentiment_score":0.24783170223236084,"channel":0,"num_words":1,"start":261.6,"end":262.1},{"sentences":[{"text":"day trial.","start":261.66,"end":262.4,"sentiment":"neutral","sentiment_score":0.29744789004325867},{"text":"Yes.","start":262.885,"end":263.385,"sentiment":"neutral","sentiment_score":0.21207362413406372}],"sentiment":"neutral","sentiment_score":0.26898980140686035,"channel":1,"num_words":3,"start":261.66,"end":263.385},{"sentences":[{"text":"oh, I'll go ahead and check this to our activation and provisioning team just to make sure because you routed to accounts department.","start":264.01498,"end":274.275,"sentiment":"neutral","sentiment_score":0.11454865239236665},{"text":"So I will ask them first what should be done with what you want.","start":274.41498,"end":279.0,"sentiment":"neutral","sentiment_score":0.09843690746596881}],"sentiment":"neutral","sentiment_score":0.10845231647427017,"channel":0,"num_words":37,"start":264.01498,"end":279.0},{"sentences":[{"text":"Oh, so this is the account department.","start":278.58,"end":280.25998,"sentiment":"neutral","sentiment_score":-0.001536132102566106},{"text":"Okay.","start":280.25998,"end":280.74,"sentiment":"neutral","sentiment_score":0.0006379568949341774},{"text":"I thought","start":280.74,"end":281.06,"sentiment":"neutral","sentiment_score":-0.02817947417497635}],"sentiment":"neutral","sentiment_score":-0.006647391617298127,"channel":1,"num_words":10,"start":278.58,"end":281.06},{"sentences":[{"text":"Yes.","start":280.98,"end":281.46002,"sentiment":"neutral","sentiment_score":0.002607441507279873}],"sentiment":"neutral","sentiment_score":0.002607441507279873,"channel":0,"num_words":1,"start":280.98,"end":281.46002},{"sentences":[{"text":"I called","start":281.06,"end":281.53998,"sentiment":"neutral","sentiment_score":-0.025992251001298428}],"sentiment":"neutral","sentiment_score":-0.025992251001298428,"channel":1,"num_words":2,"start":281.06,"end":281.53998},{"sentences":[{"text":"This","start":281.46002,"end":281.7,"sentiment":"neutral","sentiment_score":-0.014093905687332152}],"sentiment":"neutral","sentiment_score":-0.014093905687332152,"channel":0,"num_words":1,"start":281.46002,"end":281.7},{"sentences":[{"text":"the","start":281.53998,"end":281.78,"sentiment":"neutral","sentiment_score":-0.018638238310813904}],"sentiment":"neutral","sentiment_score":-0.018638238310813904,"channel":1,"num_words":1,"start":281.53998,"end":281.78},{"sentences":[{"text":"is","start":281.7,"end":281.94,"sentiment":"neutral","sentiment_score":-0.012797437608242037}],"sentiment":"neutral","sentiment_score":-0.012797437608242037,"channel":0,"num_words":1,"start":281.7,"end":281.94},{"sentences":[{"text":"sales","start":281.78,"end":282.18,"sentiment":"neutral","sentiment_score":0.008797351270914078}],"sentiment":"neutral","sentiment_score":0.008797351270914078,"channel":1,"num_words":1,"start":281.78,"end":282.18},{"sentences":[{"text":"account.","start":281.94,"end":282.44,"sentiment":"neutral","sentiment_score":-0.004614833742380142}],"sentiment":"neutral","sentiment_score":-0.004614833742380142,"channel":0,"num_words":1,"start":281.94,"end":282.44},{"sentences":[{"text":"team because I pressed one and it says sales.","start":282.18,"end":284.75998,"sentiment":"neutral","sentiment_score":-0.01609216971943776},{"text":"So","start":284.9,"end":285.4,"sentiment":"neutral","sentiment_score":-0.005429171025753021}],"sentiment":"neutral","sentiment_score":-0.015025869850069285,"channel":1,"num_words":10,"start":282.18,"end":285.4},{"sentences":[{"text":"Oh, okay.","start":285.86002,"end":286.5,"sentiment":"neutral","sentiment_score":0.02729467023164034},{"text":"I understand.","start":286.5,"end":287.24002,"sentiment":"neutral","sentiment_score":0.012658189982175827}],"sentiment":"neutral","sentiment_score":0.019976430106908083,"channel":0,"num_words":4,"start":285.86002,"end":287.24002},{"sentences":[{"text":"okay.","start":286.81998,"end":287.31998,"sentiment":"neutral","sentiment_score":0.01809166558086872}],"sentiment":"neutral","sentiment_score":0.01809166558086872,"channel":1,"num_words":1,"start":286.81998,"end":287.31998},{"sentences":[{"text":"But,","start":287.38,"end":287.62003,"sentiment":"neutral","sentiment_score":-0.011401918716728687}],"sentiment":"neutral","sentiment_score":-0.011401918716728687,"channel":0,"num_words":1,"start":287.38,"end":287.62003},{"sentences":[{"text":"Yeah.","start":287.53998,"end":287.86,"sentiment":"neutral","sentiment_score":-0.004059996455907822}],"sentiment":"neutral","sentiment_score":-0.004059996455907822,"channel":1,"num_words":1,"start":287.53998,"end":287.86},{"sentences":[{"text":"anyway,","start":287.62003,"end":288.12003,"sentiment":"neutral","sentiment_score":-0.019863024353981015}],"sentiment":"neutral","sentiment_score":-0.019863024353981015,"channel":0,"num_words":1,"start":287.62003,"end":288.12003},{"sentences":[{"text":"I I need to understand before I and how does the activation works","start":287.86,"end":292.075,"sentiment":"neutral","sentiment_score":-0.04154514764937071}],"sentiment":"neutral","sentiment_score":-0.04154514764937071,"channel":1,"num_words":13,"start":287.86,"end":292.075},{"sentences":[{"text":"yeah,","start":291.865,"end":292.265,"sentiment":"neutral","sentiment_score":0.02359082922339439}],"sentiment":"neutral","sentiment_score":0.02359082922339439,"channel":0,"num_words":1,"start":291.865,"end":292.265},{"sentences":[{"text":"and stuff","start":292.075,"end":292.555,"sentiment":"neutral","sentiment_score":0.03380122408270836}],"sentiment":"neutral","sentiment_score":0.03380122408270836,"channel":1,"num_words":2,"start":292.075,"end":292.555},{"sentences":[{"text":"that's correct.","start":292.265,"end":293.005,"sentiment":"neutral","sentiment_score":0.04523336514830589}],"sentiment":"neutral","sentiment_score":0.04523336514830589,"channel":0,"num_words":2,"start":292.265,"end":293.005},{"sentences":[{"text":"like that.","start":292.555,"end":293.375,"sentiment":"neutral","sentiment_score":0.037489160895347595}],"sentiment":"neutral","sentiment_score":0.037489160895347595,"channel":1,"num_words":2,"start":292.555,"end":293.375},{"sentences":[{"text":"I'll go ahead and reach out to our provisioning and tech team in reference with this.","start":294.185,"end":299.545,"sentiment":"neutral","sentiment_score":0.07676824810914695},{"text":"And you mentioned you pressed 1 and you've been connected to","start":299.545,"end":302.765,"sentiment":"neutral","sentiment_score":0.020448755811561237}],"sentiment":"neutral","sentiment_score":0.053823269765686105,"channel":0,"num_words":27,"start":294.185,"end":302.765},{"sentences":[{"text":"Yeah.","start":303.195,"end":303.695,"sentiment":"neutral","sentiment_score":0.03785649687051773},{"text":"Yeah.","start":303.755,"end":304.255,"sentiment":"neutral","sentiment_score":0.05664919316768646}],"sentiment":"neutral","sentiment_score":0.0472528450191021,"channel":1,"num_words":2,"start":303.195,"end":304.255},{"sentences":[{"text":"this department,","start":303.865,"end":304.685,"sentiment":"neutral","sentiment_score":0.07023807987570763}],"sentiment":"neutral","sentiment_score":0.07023807987570763,"channel":0,"num_words":2,"start":303.865,"end":304.685},{"sentences":[{"text":"Thanks.","start":304.315,"end":304.815,"sentiment":"neutral","sentiment_score":0.2608913779258728},{"text":"Yeah.","start":305.46,"end":305.82,"sentiment":"neutral","sentiment_score":0.06321831047534943}],"sentiment":"neutral","sentiment_score":0.16205484420061111,"channel":1,"num_words":2,"start":304.315,"end":305.82},{"sentences":[{"text":"but","start":305.6,"end":306.0,"sentiment":"neutral","sentiment_score":0.01718571037054062}],"sentiment":"neutral","sentiment_score":0.01718571037054062,"channel":0,"num_words":1,"start":305.6,"end":306.0},{"sentences":[{"text":"On","start":305.82,"end":306.18,"sentiment":"neutral","sentiment_score":0.014524338766932487}],"sentiment":"neutral","sentiment_score":0.014524338766932487,"channel":1,"num_words":1,"start":305.82,"end":306.18},{"sentences":[{"text":"it sells","start":306.0,"end":306.56,"sentiment":"neutral","sentiment_score":0.04333913326263428}],"sentiment":"neutral","sentiment_score":0.04333913326263428,"channel":0,"num_words":2,"start":306.0,"end":306.56},{"sentences":[{"text":"the","start":306.18,"end":306.66,"sentiment":"neutral","sentiment_score":0.02469196543097496}],"sentiment":"neutral","sentiment_score":0.02469196543097496,"channel":1,"num_words":1,"start":306.18,"end":306.66},{"sentences":[{"text":"sales?","start":306.56,"end":307.06,"sentiment":"neutral","sentiment_score":0.026602728292346}],"sentiment":"neutral","sentiment_score":0.026602728292346,"channel":0,"num_words":1,"start":306.56,"end":307.06},{"sentences":[{"text":"on the intercom.","start":306.66,"end":307.56,"sentiment":"neutral","sentiment_score":0.021139107644557953},{"text":"Yeah.","start":307.7,"end":308.02,"sentiment":"neutral","sentiment_score":0.015200063586235046},{"text":"It says, if you wanna talk about sales, press 1.","start":308.02,"end":311.64,"sentiment":"neutral","sentiment_score":0.008974227495491505},{"text":"Press 1.","start":311.86002,"end":312.84,"sentiment":"neutral","sentiment_score":-0.00182413961738348}],"sentiment":"neutral","sentiment_score":0.010294461390003562,"channel":1,"num_words":16,"start":306.66,"end":312.84},{"sentences":[{"text":"Oh, okay.","start":312.56,"end":313.46002,"sentiment":"neutral","sentiment_score":0.03333089500665665},{"text":"Let me just check.","start":313.6,"end":315.68,"sentiment":"neutral","sentiment_score":0.010802333010360599},{"text":"Maybe they are engaged on a call, reason you've been routed to my department.","start":315.68,"end":321.095,"sentiment":"neutral","sentiment_score":-0.2873081554259573},{"text":"But anyway, let me try to transfer your call.","start":321.095,"end":324.715,"sentiment":"neutral","sentiment_score":-0.14795651038487753}],"sentiment":"neutral","sentiment_score":-0.18082936715077738,"channel":0,"num_words":29,"start":312.56,"end":324.715}]},"summary":{"result":"success","short":"The customer is calling to inquire about internet service and is told to obtain a free trial for under a six month contract with a discounted rate. The customer is also informed about a promotion for a free month and a router. The agent explains the process and offers to transfer the customer to the activation and provisioning department."},"intents":{"segments":[{"text":"I'm calling to inquire about the Internet service. So I live in a apartment complex, and they've said to me that you need to get the Internet from super networks and this service provider. So could you tell tell me more about how to obtain Internet and Oh, sure.","start_word":17,"end_word":65,"intents":[{"intent":"Inquire about internet service","confidence_score":0.7193439},{"intent":"Inquire about pricing and contract terms","confidence_score":0.00031622732}]},{"text":"So, yeah, we do provide services under, Linham network. Currently, we Sorry.","start_word":82,"end_word":93,"intents":[{"intent":"Determine the availability of the service","confidence_score":0.0000021579942}]},{"text":"basically, you can go ahead and do this trial for three days. So within three days, once the service has been activated and then you you've been connected to the network. And then if there's any problem or if you're not satisfied, you have to let us know immediately, then we will go ahead and resolve the issue as soon as possible. Okay.","start_word":296,"end_word":358,"intents":[{"intent":"Confirm trial duration","confidence_score":0.03543862}]},{"text":"And if you're not satisfied, you can disconnect. Right? Like, you're not gonna get paid for the next month. Yes.","start_word":359,"end_word":378,"intents":[{"intent":"Provide a solution for disconnection fee","confidence_score":0.00001606975}]},{"text":"if the free three days free trial is under the contract and it's more than this day, the cancellation fee applies to the contract agreement, will it be implemented to your account? But No.","start_word":391,"end_word":424,"intents":[{"intent":"Clarify contract terms","confidence_score":0.09858881}]},{"text":"That's what she I signed wanted up to for confirm. no contract.","start_word":539,"end_word":550,"intents":[{"intent":"Confirm contract holder's agreement","confidence_score":0.000019636358}]},{"text":"so once the free trial is done, if I'm satisfied, if I'm happy with the service, I have to get a contract for six months, which is gives you 15% off?","start_word":589,"end_word":619,"intents":[{"intent":"Inquire about contract","confidence_score":0.0004954392}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3130776584148407},{"text":"Thank you so much for calling your Tel accounts. How may I help you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.6085742115974426},{"text":"Hi. I'm calling to inquire about the Internet service. So I live in a apartment complex, and they've said to me that you need to get the Internet from super networks and this service provider. So could you tell tell me more about how to obtain Internet and Oh, sure.","start_word":16,"end_word":65,"sentiment":"neutral","sentiment_score":0.044065576046705246},{"text":"Thank you so much for giving us a call, and we are delighted to onboard you.","start_word":66,"end_word":81,"sentiment":"positive","sentiment_score":0.7151212692260742},{"text":"So, yeah, we do provide services under, Linham network. Currently, we Sorry. have Under what? a oh, I'm sorry. Supa Network, you mentioned. So Yeah. we Yeah. do have a promotion right now. If you sign up for, this contract, six month contract, twelve month contract, and twenty four month contract, you will be eligible to get a free month and then a 15% discounted for six months. And then also, you will be getting a router. The model is depending with the contract that you will be signing in. What you just need to pay is the $20 delivery fee for standard, and then for express postage is $30. And all of these further details are available on our website So and our so order just regarding do you have to get a contract or is it not month to month? if you would like to be eligible for the deals, you have to get a contract, but you have an option to do no contract, but you have to pay the connection fee of $45. If you would like, you can get six month contract. You just need to pay $20 What connection what fee. is this trial three days free trial? Sorry. How does that work? Three days pretrial. So, Yes. basically, you can go ahead and do this trial for three days. So within three days, once the service has been activated and then you you've been connected to the network. And then if there's any problem or if you're not satisfied, you have to let us know immediately, then we will go ahead and resolve the issue as soon as possible. Okay.","start_word":82,"end_word":358,"sentiment":"neutral","sentiment_score":0.08190451094389822},{"text":"And if you're not satisfied, you can disconnect.","start_word":359,"end_word":366,"sentiment":"negative","sentiment_score":-0.3448633849620819},{"text":"Right?","start_word":367,"end_word":367,"sentiment":"neutral","sentiment_score":-0.26572665572166443},{"text":"Like, you're not gonna get paid for the next month.","start_word":368,"end_word":377,"sentiment":"negative","sentiment_score":-0.36017680168151855},{"text":"Yes. Especially Okay. if you've signed in for no contract. But if Okay. if the free three days free trial is under the contract and it's more than this day, the cancellation fee applies to the contract agreement, will it be implemented to your account? But No. you But have about an option. so so it's I'm I'm just a bit confused. So you're saying three days free trial.","start_word":378,"end_word":446,"sentiment":"neutral","sentiment_score":-0.10357210785150528},{"text":"So if you're not satisfied in that three days free trial, you don't like it, why you still get disconnection fee charges?","start_word":447,"end_word":468,"sentiment":"negative","sentiment_score":-0.3992201089859009},{"text":"What's the meaning of If you sign up for no connection contract. then? Yeah. Yeah. So I I I Yes. like, what Our if food, I wanna just if you try would like try it. Yeah. So if I yeah. just wanna I understand. try it for three days, no contract, will I still get charged for cancellation? You you don't get charged a cancellation Okay. fee Yeah. because Yeah. That's what she I signed wanted up to for confirm. no contract. And if I'm happy, I'm there three days and I need to sign the six months for correct, is it? For to get the 15% off. I'm sorry. I'm confused with what you So want so to do. so once the free trial is done, if I'm satisfied, if I'm happy with the service, I have to get a contract for six months, which is gives you 15% off? So, basically, you will process your order for no contract, and then you will try the three days trial. Yeah. Yeah. And then After if you the are three satisfied, day trial. Yes. oh, I'll go ahead and check this to our activation and provisioning team just to make sure because you routed to accounts department. So I will ask them first what should be done with what you want. Oh, so this is the account department. Okay. I thought Yes. I called This the is sales account. team because I pressed one and it says sales. So Oh, okay. I understand. okay. But, Yeah. anyway, I I need to understand before I and how does the activation works yeah, and stuff that's correct. like that. I'll go ahead and reach out to our provisioning and tech team in reference with this. And you mentioned you pressed 1 and you've been connected to Yeah. Yeah. this department, Thanks. Yeah. but On it sells the sales? on the intercom. Yeah. It says, if you wanna talk about sales, press 1. Press 1. Oh, okay. Let me just check. Maybe they are engaged on a call, reason you've been routed to my department. But anyway, let me try to transfer your call.","start_word":469,"end_word":829,"sentiment":"neutral","sentiment_score":0.018395789937629595}],"average":{"sentiment":"neutral","sentiment_score":0.029793532675002125}}}}