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Good morning. This is Maureen from Ertol tech support. How can I assist you today? Mhmm.\n\nMhmm. Actually, as our three days free trial period has end. Uh-huh. We're not yet remove it at our website. Mhmm.\n\nYeah. Mhmm. Okay. Yeah. Is it just today that you have spoke with other representative Just now?\n\nIs it a mail? You mentioned that the there's a three days free trial? Yeah. But regarding, yeah, regarding that, we'll be needing still an upfront payment. So the three days free.\n\nMhmm. Okay. Thank you. 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I'm just calling in to inquire about the free trial that's available at the moment. And and what I'd like to know is, so that if I get the three days free trials and if I don't like the service, can I disconnect without getting charged? So it's not there anymore. Okay. I was just talking to the salesperson, and they were telling me about that three day free trial. Okay. Yeah. No. That's okay. Cool. Just just let us know. Seconds back. Yeah. Just a woman. Yeah. Yeah. They said there's a three days like, they're currently running the three days free trial, 15% off for six months contract. Alright. Anyway Alright. No. That's that's alright. Thank you. That's me some information there. Alright. 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Good morning. This is Maureen from Ertol tech support. How can I assist you today?\n\nChannel 1: Hi. I'm just calling in to inquire about the free trial that's available at the moment. And\n\nChannel 0: Mhmm.\n\nChannel 1: and what I'd like to know is, so that if I get the three days free trials and if I don't like the service, can I disconnect without getting charged?\n\nChannel 0: Mhmm. Actually, as our three days free trial period has end. Uh-huh. We're not yet remove it at our website.\n\nChannel 1: So it's not there\n\nChannel 0: Mhmm.\n\nChannel 1: anymore. Okay.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: I was just talking to the salesperson, and they were telling me about that three day free trial. Okay. Yeah. No. That's\n\nChannel 0: Okay.\n\nChannel 1: okay.\n\nChannel 0: Yeah.\n\nChannel 1: Cool.\n\nChannel 0: Is it just today that you have spoke with other representative\n\nChannel 1: Just just let us know.\n\nChannel 0: Just\n\nChannel 1: Seconds\n\nChannel 0: now?\n\nChannel 1: back. Yeah.\n\nChannel 0: Is it a mail?\n\nChannel 1: Just a woman. Yeah.\n\nChannel 0: You mentioned that the there's a three days free\n\nChannel 1: Yeah. They said there's a three days like, they're currently running the three days free trial, 15% off for six months contract.\n\nChannel 0: trial? Yeah.\n\nChannel 1: Alright.\n\nChannel 0: But\n\nChannel 1: Anyway\n\nChannel 0: regarding, yeah, regarding that, we'll be needing still an upfront payment.\n\nChannel 1: Alright. No.\n\nChannel 0: So the\n\nChannel 1: That's that's\n\nChannel 0: three\n\nChannel 1: alright.\n\nChannel 0: days\n\nChannel 1: Thank\n\nChannel 0: free.\n\nChannel 1: you.\n\nChannel 0: Mhmm.\n\nChannel 1: That's me some information there. Alright. Thank you.\n\nChannel 0: Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.16708670556545258},{"text":"Good morning.","start":1.5999999,"end":2.24,"sentiment":"positive","sentiment_score":0.4072668105363846},{"text":"This is Maureen from Ertol tech support.","start":2.24,"end":4.9,"sentiment":"positive","sentiment_score":0.40525162645748686},{"text":"How can I assist you today?","start":5.44,"end":6.8199997,"sentiment":"positive","sentiment_score":0.3900250345468521}],"sentiment":"positive","sentiment_score":0.3849082449451089,"channel":0,"num_words":16,"start":1.1999999,"end":6.8199997},{"sentences":[{"text":"Hi.","start":7.3599997,"end":7.6,"sentiment":"neutral","sentiment_score":0.052341029047966},{"text":"I'm just calling in to inquire about the free trial that's available at the 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me some information there.","start":87.786934,"end":89.56693,"sentiment":"neutral","sentiment_score":0.04924009814858436},{"text":"Alright.","start":89.62694,"end":90.12694,"sentiment":"neutral","sentiment_score":0.1479712575674057},{"text":"Thank you.","start":90.186935,"end":91.006935,"sentiment":"neutral","sentiment_score":0.2787999212741852}],"sentiment":"neutral","sentiment_score":0.11897144885733724,"channel":1,"num_words":8,"start":87.786934,"end":91.006935},{"sentences":[{"text":"Okay.","start":90.99694,"end":91.49694,"sentiment":"neutral","sentiment_score":0.21192973852157593},{"text":"Thank you.","start":91.55694,"end":92.19694,"sentiment":"neutral","sentiment_score":0.3283902257680893},{"text":"Bye.","start":92.19694,"end":92.591934,"sentiment":"neutral","sentiment_score":0.13697516918182373}],"sentiment":"neutral","sentiment_score":0.25142133980989456,"channel":0,"num_words":4,"start":90.99694,"end":92.591934}]},"summary":{"result":"success","short":"A customer named Maureen from Er reminded tech support representative named Maureen called to inquire about a free trial. Maureen asked if she could disconnect from the service if she did not like the service. Maureen explained that the trial period had ended and they were not removing the service on their website. She also asked about a free trial and the possibility of a payment upfront."},"intents":{"segments":[{"text":"I'm just calling in to inquire about the free trial that's available at the moment. And Mhmm.","start_word":17,"end_word":33,"intents":[{"intent":"Inquire about trial availability","confidence_score":0.03919658},{"intent":"Discuss trial availability","confidence_score":0.0003215731}]},{"text":"and what I'd like to know is, so that if I get the three days free trials and if I don't like the service, can I disconnect without getting charged? Mhmm.","start_word":34,"end_word":64,"intents":[{"intent":"Disconnect service","confidence_score":0.029561894}]},{"text":"Actually, as our three days free trial period has end. Uh-huh.","start_word":65,"end_word":75,"intents":[{"intent":"Remove trial period","confidence_score":0.34921914}]},{"text":"You mentioned that the there's a three days free Yeah. They said there's a three days like, they're currently running the three days free trial, 15% off for six months contract. trial?","start_word":148,"end_word":179,"intents":[{"intent":"Confirm service details","confidence_score":0.0010219655}]},{"text":"That's me some information there. Alright. Thank you.","start_word":208,"end_word":215,"intents":[{"intent":"Provide information","confidence_score":0.34611094}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16708670556545258},{"text":"Good morning. This is Maureen from Ertol tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.40063703060150146},{"text":"Hi. I'm just calling in to inquire about the free trial that's available at the moment. And Mhmm. and what I'd like to know is, so that if I get the three days free trials and if I don't like the service, can I disconnect without getting charged? Mhmm. Actually, as our three days free trial period has end. Uh-huh. We're not yet remove it at our website. So it's not there Mhmm. anymore. Okay. Yeah. Mhmm. I was just talking to the salesperson, and they were telling me about that three day free trial. Okay. Yeah. No. That's Okay. okay. Yeah. Cool. Is it just today that you have spoke with other representative Just just let us know. Just Seconds now? back. Yeah. Is it a mail? Just a woman. Yeah. You mentioned that the there's a three days free Yeah. They said there's a three days like, they're currently running the three days free trial, 15% off for six months contract. trial? Yeah. Alright. But Anyway regarding, yeah, regarding that, we'll be needing still an upfront payment. Alright. No. So the That's that's three alright. days Thank free. you. Mhmm. That's me some information there. Alright. Thank you. Okay. Thank you. Bye.","start_word":16,"end_word":219,"sentiment":"neutral","sentiment_score":-0.0192271675914526}],"average":{"sentiment":"neutral","sentiment_score":0.009036479276769302}}}}