{"metadata":{"transaction_key":"deprecated","request_id":"019d6ffb-c4e8-7a53-90da-021a2bb67c72","sha256":"5ec92c2b32fdf9f5ae6faa24da050b3ccc8cfe7aa307a775ed2c4b8a1451a153","created":"2026-04-09T02:04:25.805Z","duration":238.31993,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":639,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":707,"output_tokens":709},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":707,"output_tokens":57}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Airtel, Texas. Mhmm. May I know what did you select? May I know what did you select at the website? Mhmm. Mhmm. Have you selected the speed? May I know what speed did you select? But if ever, what plan do you want? But if ever, what plan do you prefer? So is it it's the plan speed it it is the speed of your Internet. We have the basic, the standard, and the fast one. Okay. We can just select on our end, then send you an invoice. Then once the invoice is settled, we'll then proceed with activating it. Yeah. May I know what plan did you select? Is it the basic, the standard, or the fast one? So it's $79.95 per month. That is the basic one. It's $69.95 per month. Actually, that's our cheapest one. Then for the contract, is it twelve twelve month, twenty four, or no contract? So for the no contract, it's it has a connection fee, which is $65. But this is just For the twelve month, it's $45. Mhmm. Yeah. So let me just total it for you now. So I think you're getting the correct amount because on my end, it's also $114. Yeah. Because that is the upfront payment for the connection fee and your upfront payment for the plan speed for the plan that you selected. No. Because for us to proceed, we have to we have to settle the upfront payment first.","confidence":0.9976127,"words":[{"word":"hello","start":2.32,"end":2.8,"confidence":0.9935563,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.10167203843593596},{"word":"good","start":2.8,"end":3.04,"confidence":0.99877304,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3489658534526825},{"word":"morning","start":3.04,"end":3.4399998,"confidence":0.9996691,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2624839246273041},{"word":"this","start":3.4399998,"end":3.84,"confidence":0.99308723,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1466427594423294},{"word":"is","start":3.84,"end":3.9199998,"confidence":0.9960008,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16963134706020355},{"word":"maureen","start":3.9199998,"end":4.42,"confidence":0.9100468,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.2496638149023056},{"word":"from","start":4.88,"end":5.2799997,"confidence":0.9957319,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15126891434192655},{"word":"airtel","start":5.2799997,"end":5.7599998,"confidence":0.8434476,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":0.12875328958034515},{"word":"texas","start":5.7599998,"end":6.2599998,"confidence":0.90866923,"punctuated_word":"Texas.","sentiment":"neutral","sentiment_score":0.14064094424247742},{"word":"mhmm","start":8.48,"end":8.98,"confidence":0.97762454,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.10964667797088624},{"word":"may","start":28.400002,"end":28.560001,"confidence":0.97354084,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.026525281369686127},{"word":"i","start":28.560001,"end":28.720001,"confidence":0.99827933,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.043461985886096954},{"word":"know","start":28.720001,"end":28.880001,"confidence":0.9996885,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.023548077791929245},{"word":"what","start":28.880001,"end":29.04,"confidence":0.9908789,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.027299992740154263},{"word":"did","start":29.04,"end":29.28,"confidence":0.9788316,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.043055735528469086},{"word":"you","start":29.28,"end":29.44,"confidence":0.99911934,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03391309827566147},{"word":"select","start":29.44,"end":29.94,"confidence":0.9976127,"punctuated_word":"select?","sentiment":"neutral","sentiment_score":-0.038217902183532715},{"word":"may","start":32.64,"end":32.88,"confidence":0.4790395,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.034122370183467865},{"word":"i","start":32.88,"end":32.96,"confidence":0.9989015,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03875553235411644},{"word":"know","start":32.96,"end":33.2,"confidence":0.99980193,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.028004884719848633},{"word":"what","start":33.2,"end":33.36,"confidence":0.9987245,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03048799559473991},{"word":"did","start":33.36,"end":33.52,"confidence":0.9816459,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.04616186767816544},{"word":"you","start":33.52,"end":33.760002,"confidence":0.99226415,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03258514404296875},{"word":"select","start":33.760002,"end":34.08,"confidence":0.99436224,"punctuated_word":"select","sentiment":"neutral","sentiment_score":-0.010845175944268703},{"word":"at","start":34.08,"end":34.24,"confidence":0.6083082,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.01968947798013687},{"word":"the","start":34.24,"end":34.4,"confidence":0.99740237,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0278114452958107},{"word":"website","start":34.4,"end":34.9,"confidence":0.9991127,"punctuated_word":"website?","sentiment":"neutral","sentiment_score":-0.03333842754364014},{"word":"mhmm","start":40.72,"end":41.22,"confidence":0.9880565,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.009988611564040184},{"word":"mhmm","start":42.88,"end":43.335,"confidence":0.90969837,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.00286167673766613},{"word":"have","start":51.655,"end":51.894997,"confidence":0.79534495,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.010053632780909538},{"word":"you","start":51.894997,"end":52.055,"confidence":0.99965656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0056744907051324844},{"word":"selected","start":52.055,"end":52.555,"confidence":0.99960953,"punctuated_word":"selected","sentiment":"neutral","sentiment_score":0.02190066874027252},{"word":"the","start":52.614998,"end":52.774998,"confidence":0.94084364,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017198361456394196},{"word":"speed","start":52.774998,"end":53.274998,"confidence":0.9991834,"punctuated_word":"speed?","sentiment":"neutral","sentiment_score":0.01398398634046316},{"word":"may","start":62.89,"end":63.129997,"confidence":0.67397135,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.012541783973574638},{"word":"i","start":63.129997,"end":63.21,"confidence":0.99830365,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00303773581981659},{"word":"know","start":63.21,"end":63.37,"confidence":0.9996216,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.012265192344784737},{"word":"what","start":63.37,"end":63.61,"confidence":0.99933916,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0067824795842170715},{"word":"speed","start":63.61,"end":63.85,"confidence":0.99302626,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.01027468778192997},{"word":"did","start":63.85,"end":64.009995,"confidence":0.9944306,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.002382161095738411},{"word":"you","start":64.009995,"end":64.17,"confidence":0.99981135,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.003149069845676422},{"word":"select","start":64.17,"end":64.67,"confidence":0.999388,"punctuated_word":"select?","sentiment":"neutral","sentiment_score":-0.006594053469598293},{"word":"but","start":70.705,"end":71.205,"confidence":0.9944674,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1501602828502655},{"word":"if","start":71.665,"end":71.985,"confidence":0.6726947,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10751616209745408},{"word":"ever","start":71.985,"end":72.305,"confidence":0.91200936,"punctuated_word":"ever,","sentiment":"neutral","sentiment_score":-0.0967208966612816},{"word":"what","start":72.305,"end":72.625,"confidence":0.99973255,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08515973389148712},{"word":"plan","start":72.625,"end":73.125,"confidence":0.9989046,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.10109694302082062},{"word":"do","start":73.745,"end":73.985,"confidence":0.99055326,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07850299775600433},{"word":"you","start":73.985,"end":74.065,"confidence":0.9992817,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1099800169467926},{"word":"want","start":74.065,"end":74.565,"confidence":0.9965769,"punctuated_word":"want?","sentiment":"neutral","sentiment_score":-0.08743622899055481},{"word":"but","start":78.145,"end":78.385,"confidence":0.8688205,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.06556781381368637},{"word":"if","start":78.385,"end":78.625,"confidence":0.9938484,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.056425727903842926},{"word":"ever","start":78.625,"end":78.945,"confidence":0.98947227,"punctuated_word":"ever,","sentiment":"neutral","sentiment_score":-0.05822638422250748},{"word":"what","start":78.945,"end":79.185,"confidence":0.9998073,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.062374673783779144},{"word":"plan","start":79.185,"end":79.685,"confidence":0.9988355,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.06710074096918106},{"word":"do","start":80.865,"end":81.025,"confidence":0.99564797,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.05108952894806862},{"word":"you","start":81.025,"end":81.525,"confidence":0.9993206,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05053592473268509},{"word":"prefer","start":81.665,"end":82.165,"confidence":0.99800426,"punctuated_word":"prefer?","sentiment":"neutral","sentiment_score":-0.05928853154182434},{"word":"so","start":85.5,"end":86.0,"confidence":0.94617224,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08278806507587433},{"word":"is","start":86.060005,"end":86.3,"confidence":0.8302346,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04631592705845833},{"word":"it","start":86.3,"end":86.62,"confidence":0.9989299,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04298217594623566},{"word":"it's","start":86.78,"end":87.1,"confidence":0.8763199,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.053313881158828735},{"word":"the","start":87.1,"end":87.42,"confidence":0.99571997,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0341041274368763},{"word":"plan","start":87.42,"end":87.82,"confidence":0.9032997,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.04224944487214088},{"word":"speed","start":87.82,"end":88.14,"confidence":0.99855536,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.027776997536420826},{"word":"it","start":88.62,"end":88.7,"confidence":0.92746854,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05165398493409157},{"word":"it","start":88.7,"end":88.78,"confidence":0.5682554,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06378274410963058},{"word":"is","start":88.78,"end":89.020004,"confidence":0.9874966,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06775917112827301},{"word":"the","start":89.020004,"end":89.26,"confidence":0.9962877,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.048125121742486954},{"word":"speed","start":89.26,"end":89.5,"confidence":0.99988866,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.024235159158706665},{"word":"of","start":89.5,"end":89.66,"confidence":0.99982196,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03409126028418541},{"word":"your","start":89.66,"end":89.9,"confidence":0.99873525,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06066116690635681},{"word":"internet","start":89.9,"end":90.4,"confidence":0.77534306,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.07695909589529037},{"word":"we","start":90.700005,"end":90.94,"confidence":0.9976205,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.014670196920633316},{"word":"have","start":90.94,"end":91.18,"confidence":0.9998944,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0037343651056289673},{"word":"the","start":91.18,"end":91.42,"confidence":0.9996363,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012022078037261965},{"word":"basic","start":91.42,"end":91.92,"confidence":0.99759614,"punctuated_word":"basic,","sentiment":"neutral","sentiment_score":0.001350216567516327},{"word":"the","start":92.14,"end":92.3,"confidence":0.9985006,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003091566264629364},{"word":"standard","start":92.3,"end":92.78,"confidence":0.9816174,"punctuated_word":"standard,","sentiment":"neutral","sentiment_score":-0.007292123511433601},{"word":"and","start":92.78,"end":93.020004,"confidence":0.98594415,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02265625447034836},{"word":"the","start":93.020004,"end":93.18,"confidence":0.9984642,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03674745187163353},{"word":"fast","start":93.18,"end":93.5,"confidence":0.9969199,"punctuated_word":"fast","sentiment":"neutral","sentiment_score":-0.038790106773376465},{"word":"one","start":93.5,"end":94.0,"confidence":0.99369633,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.192673921585083},{"word":"okay","start":114.515,"end":114.93,"confidence":0.7681338,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1278851181268692},{"word":"we","start":115.89,"end":116.13,"confidence":0.9549904,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.17037490010261536},{"word":"can","start":116.13,"end":116.37,"confidence":0.9998938,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.17701847851276398},{"word":"just","start":116.37,"end":116.87,"confidence":0.9996667,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14415395259857178},{"word":"select","start":117.57,"end":118.07,"confidence":0.98051745,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.13574059307575226},{"word":"on","start":118.13,"end":118.37,"confidence":0.9989103,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2005265951156616},{"word":"our","start":118.37,"end":118.61,"confidence":0.999388,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.24578365683555603},{"word":"end","start":118.61,"end":119.11,"confidence":0.8011281,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":0.22048768401145935},{"word":"then","start":119.49,"end":119.81,"confidence":0.99854493,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1363069713115692},{"word":"send","start":119.81,"end":120.05,"confidence":0.9993387,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.14160561561584473},{"word":"you","start":120.05,"end":120.29,"confidence":0.999876,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17245399951934814},{"word":"an","start":120.29,"end":120.53,"confidence":0.9992853,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.14988772571086884},{"word":"invoice","start":120.53,"end":120.93,"confidence":0.93758345,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.1673494279384613},{"word":"then","start":120.93,"end":121.17,"confidence":0.9964116,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.1302841454744339},{"word":"once","start":121.17,"end":121.41,"confidence":0.9950009,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.1701480746269226},{"word":"the","start":121.41,"end":121.57,"confidence":0.9978498,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1569759100675583},{"word":"invoice","start":121.57,"end":121.89,"confidence":0.9982035,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.15025590360164642},{"word":"is","start":121.89,"end":122.05,"confidence":0.99186033,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1760481297969818},{"word":"settled","start":122.05,"end":122.53,"confidence":0.9426719,"punctuated_word":"settled,","sentiment":"neutral","sentiment_score":0.17650631070137024},{"word":"we'll","start":122.53,"end":122.77,"confidence":0.7715597,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.1770496815443039},{"word":"then","start":122.77,"end":123.01,"confidence":0.9991627,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1471729427576065},{"word":"proceed","start":123.01,"end":123.33,"confidence":0.9997508,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.1956183910369873},{"word":"with","start":123.33,"end":123.65,"confidence":0.99988663,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.18422219157218933},{"word":"activating","start":123.65,"end":124.15,"confidence":0.99984336,"punctuated_word":"activating","sentiment":"neutral","sentiment_score":0.17931632697582245},{"word":"it","start":124.21,"end":124.71,"confidence":0.999608,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.14291825890541077},{"word":"yeah","start":126.29,"end":126.79,"confidence":0.9665408,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.072018563747406},{"word":"may","start":127.09,"end":127.25,"confidence":0.99030733,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.07270949333906174},{"word":"i","start":127.25,"end":127.41,"confidence":0.9998627,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0502612441778183},{"word":"know","start":127.41,"end":127.57,"confidence":0.9999573,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.04971570894122124},{"word":"what","start":127.57,"end":127.81,"confidence":0.99965954,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.04884872213006019},{"word":"plan","start":127.81,"end":128.13,"confidence":0.99960035,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.06513427197933197},{"word":"did","start":128.13,"end":128.29,"confidence":0.9989812,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.04189654439687729},{"word":"you","start":128.29,"end":128.45,"confidence":0.99986744,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04611116647720337},{"word":"select","start":128.45,"end":128.895,"confidence":0.99953926,"punctuated_word":"select?","sentiment":"neutral","sentiment_score":0.04458323121070862},{"word":"is","start":129.455,"end":129.77501,"confidence":0.9966498,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0024421336129307747},{"word":"it","start":129.77501,"end":129.935,"confidence":0.99863213,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.022182989865541455},{"word":"the","start":129.935,"end":130.095,"confidence":0.984083,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0163660179823637},{"word":"basic","start":130.095,"end":130.595,"confidence":0.99384165,"punctuated_word":"basic,","sentiment":"neutral","sentiment_score":0.007639743387699127},{"word":"the","start":130.655,"end":130.815,"confidence":0.99935216,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03358709067106247},{"word":"standard","start":130.815,"end":131.21501,"confidence":0.9634976,"punctuated_word":"standard,","sentiment":"neutral","sentiment_score":0.041234202682971954},{"word":"or","start":131.21501,"end":131.455,"confidence":0.9987796,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02215732634067535},{"word":"the","start":131.455,"end":131.535,"confidence":0.99932265,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04706333205103874},{"word":"fast","start":131.535,"end":131.85501,"confidence":0.99236506,"punctuated_word":"fast","sentiment":"neutral","sentiment_score":0.05161256343126297},{"word":"one","start":131.85501,"end":132.35501,"confidence":0.99897015,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.015968047082424164},{"word":"so","start":136.575,"end":136.895,"confidence":0.53391004,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.002333546057343483},{"word":"it's","start":136.895,"end":137.215,"confidence":0.9821802,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.01105554774403572},{"word":"$79.95","start":137.215,"end":139.295,"confidence":0.9984658,"punctuated_word":"$79.95","sentiment":"neutral","sentiment_score":0.01547885313630104},{"word":"per","start":139.295,"end":139.615,"confidence":0.9987902,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.0109928697347641},{"word":"month","start":139.615,"end":140.115,"confidence":0.8469925,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.015193172730505466},{"word":"that","start":146.9,"end":147.14,"confidence":0.9121314,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.03555167466402054},{"word":"is","start":147.14,"end":147.29999,"confidence":0.9998287,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010940056294202805},{"word":"the","start":147.29999,"end":147.54,"confidence":0.9996357,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01127968728542328},{"word":"basic","start":147.54,"end":147.93999,"confidence":0.9994062,"punctuated_word":"basic","sentiment":"neutral","sentiment_score":0.012441638857126236},{"word":"one","start":147.93999,"end":148.43999,"confidence":0.99823827,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.03022073954343796},{"word":"it's","start":148.5,"end":149.0,"confidence":0.9947904,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.02242046594619751},{"word":"$69.95","start":149.29999,"end":151.7,"confidence":0.98778224,"punctuated_word":"$69.95","sentiment":"neutral","sentiment_score":0.0353923924267292},{"word":"per","start":151.7,"end":152.01999,"confidence":0.9993278,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.02433708682656288},{"word":"month","start":152.01999,"end":152.51999,"confidence":0.9994247,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.027179809287190437},{"word":"actually","start":155.615,"end":156.015,"confidence":0.92597246,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.04572027921676636},{"word":"that's","start":156.015,"end":156.33499,"confidence":0.9995718,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.051812492311000824},{"word":"our","start":156.33499,"end":156.495,"confidence":0.9255087,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.022329911589622498},{"word":"cheapest","start":156.495,"end":156.97499,"confidence":0.9999851,"punctuated_word":"cheapest","sentiment":"neutral","sentiment_score":0.06628717482089996},{"word":"one","start":156.97499,"end":157.47499,"confidence":0.9973662,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.07807166874408722},{"word":"then","start":159.935,"end":160.255,"confidence":0.49826303,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.015158558264374731},{"word":"for","start":160.255,"end":160.495,"confidence":0.9870955,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006487764418125153},{"word":"the","start":160.495,"end":160.735,"confidence":0.9998661,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013650888577103617},{"word":"contract","start":160.735,"end":161.235,"confidence":0.9262289,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.003010806627571583},{"word":"is","start":166.095,"end":166.255,"confidence":0.9930929,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.012424098327755928},{"word":"it","start":166.255,"end":166.755,"confidence":0.9994838,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.007145242765545845},{"word":"twelve","start":166.815,"end":167.315,"confidence":0.5763051,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.009111689403653145},{"word":"twelve","start":167.72,"end":167.87999,"confidence":0.99956375,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.007331461645662785},{"word":"month","start":167.87999,"end":168.37999,"confidence":0.93609965,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.003389829769730568},{"word":"twenty","start":168.43999,"end":168.76,"confidence":0.999835,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.0004542432725429535},{"word":"four","start":168.76,"end":169.0,"confidence":0.96494156,"punctuated_word":"four,","sentiment":"neutral","sentiment_score":-0.00749429315328598},{"word":"or","start":169.0,"end":169.31999,"confidence":0.99977046,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.014203176833689213},{"word":"no","start":169.31999,"end":169.56,"confidence":0.534152,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.01382853277027607},{"word":"contract","start":169.56,"end":170.06,"confidence":0.99913895,"punctuated_word":"contract?","sentiment":"neutral","sentiment_score":-0.010164842940866947},{"word":"so","start":174.28,"end":174.78,"confidence":0.57943475,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.019983697682619095},{"word":"for","start":174.84,"end":175.07999,"confidence":0.9575998,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014363590627908708},{"word":"the","start":175.07999,"end":175.23999,"confidence":0.99974865,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.000291578471660614},{"word":"no","start":175.23999,"end":175.56,"confidence":0.9991021,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.0046379901468753815},{"word":"contract","start":175.56,"end":176.04,"confidence":0.98236513,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.01790054701268673},{"word":"it's","start":176.04,"end":176.54,"confidence":0.9855741,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.021330714225769043},{"word":"it","start":176.84,"end":176.92,"confidence":0.99698406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.022682685405015945},{"word":"has","start":176.92,"end":177.15999,"confidence":0.99941576,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.049040019512176514},{"word":"a","start":177.15999,"end":177.23999,"confidence":0.8875155,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.022057488560676575},{"word":"connection","start":177.23999,"end":177.64,"confidence":0.99834967,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.0089033842086792},{"word":"fee","start":177.64,"end":177.87999,"confidence":0.89361024,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":-0.0018921121954917908},{"word":"which","start":177.87999,"end":178.12,"confidence":0.99990296,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.004755076020956039},{"word":"is","start":178.12,"end":178.28,"confidence":0.99943286,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.004364524036645889},{"word":"$65","start":178.28,"end":179.42,"confidence":0.8822695,"punctuated_word":"$65.","sentiment":"neutral","sentiment_score":0.005574556067585945},{"word":"but","start":179.775,"end":179.935,"confidence":0.99697864,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.05952214077115059},{"word":"this","start":179.935,"end":180.095,"confidence":0.99327517,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08785504102706909},{"word":"is","start":180.095,"end":180.25499,"confidence":0.9921321,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05487093701958656},{"word":"just","start":180.25499,"end":180.75499,"confidence":0.9992956,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.073098324239254},{"word":"for","start":185.135,"end":185.375,"confidence":0.96304154,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.02295009419322014},{"word":"the","start":185.375,"end":185.69499,"confidence":0.99925643,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04599935933947563},{"word":"twelve","start":185.69499,"end":186.015,"confidence":0.9710868,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.05293896794319153},{"word":"month","start":186.015,"end":186.515,"confidence":0.94971716,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.06239589303731918},{"word":"it's","start":186.89499,"end":187.39499,"confidence":0.97565234,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04423780366778374},{"word":"$45","start":187.53499,"end":188.67499,"confidence":0.9692112,"punctuated_word":"$45.","sentiment":"neutral","sentiment_score":0.0681830570101738},{"word":"mhmm","start":190.575,"end":191.075,"confidence":0.92327374,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05227966979146004},{"word":"yeah","start":191.135,"end":191.635,"confidence":0.99824655,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08800967037677765},{"word":"so","start":192.56999,"end":193.06999,"confidence":0.9882173,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06689036637544632},{"word":"let","start":193.69,"end":193.84999,"confidence":0.73859763,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.0558391846716404},{"word":"me","start":193.84999,"end":194.01,"confidence":0.9999027,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0964147076010704},{"word":"just","start":194.01,"end":194.33,"confidence":0.99982256,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07141853868961334},{"word":"total","start":194.33,"end":194.73,"confidence":0.9983619,"punctuated_word":"total","sentiment":"neutral","sentiment_score":0.1265961527824402},{"word":"it","start":194.73,"end":195.23,"confidence":0.99978894,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11124391853809357},{"word":"for","start":195.29,"end":195.45,"confidence":0.99982435,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1193736046552658},{"word":"you","start":195.45,"end":195.61,"confidence":0.99988866,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13284963369369507},{"word":"now","start":195.61,"end":196.11,"confidence":0.9979147,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.1278941035270691},{"word":"so","start":196.97,"end":197.20999,"confidence":0.9468305,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12352750450372696},{"word":"i","start":197.20999,"end":197.29,"confidence":0.99690765,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15049073100090027},{"word":"think","start":197.29,"end":197.53,"confidence":0.9999443,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.1909615695476532},{"word":"you're","start":197.53,"end":197.76999,"confidence":0.9992509,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.2088976353406906},{"word":"getting","start":197.76999,"end":198.17,"confidence":0.99986863,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.13063734769821167},{"word":"the","start":198.17,"end":198.56999,"confidence":0.9997199,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1285814344882965},{"word":"correct","start":198.56999,"end":199.06999,"confidence":0.99970067,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":0.22687563300132751},{"word":"amount","start":199.84999,"end":200.34999,"confidence":0.98863554,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.11927898228168488},{"word":"because","start":200.65,"end":201.05,"confidence":0.4147866,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.12416797131299973},{"word":"on","start":201.05,"end":201.29,"confidence":0.96916604,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1251104474067688},{"word":"my","start":201.29,"end":201.45,"confidence":0.9999329,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1056421846151352},{"word":"end","start":201.45,"end":201.61,"confidence":0.9216131,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":0.07491877675056458},{"word":"it's","start":201.61,"end":201.76999,"confidence":0.99969184,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04035474359989166},{"word":"also","start":201.76999,"end":202.09,"confidence":0.99913114,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.06652181595563889},{"word":"$114","start":202.09,"end":203.47,"confidence":0.99679947,"punctuated_word":"$114.","sentiment":"neutral","sentiment_score":0.02783140540122986},{"word":"yeah","start":208.705,"end":209.025,"confidence":0.90876734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03995579853653908},{"word":"because","start":209.025,"end":209.425,"confidence":0.99567646,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.10428867489099504},{"word":"that","start":209.425,"end":209.58499,"confidence":0.9995834,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.090716652572155},{"word":"is","start":209.58499,"end":209.905,"confidence":0.9998777,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10960982739925385},{"word":"the","start":209.905,"end":210.22499,"confidence":0.99925894,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09715305268764496},{"word":"upfront","start":210.22499,"end":210.625,"confidence":0.8613923,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":-0.09562040120363235},{"word":"payment","start":210.625,"end":211.125,"confidence":0.9999064,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.1426367312669754},{"word":"for","start":212.065,"end":212.385,"confidence":0.99350315,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08247651159763336},{"word":"the","start":212.385,"end":212.705,"confidence":0.9995184,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07267923653125763},{"word":"connection","start":212.705,"end":213.205,"confidence":0.99187815,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.002144813537597656},{"word":"fee","start":213.345,"end":213.845,"confidence":0.99975246,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.003518342971801758},{"word":"and","start":214.14499,"end":214.465,"confidence":0.49684125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05981840193271637},{"word":"your","start":214.465,"end":214.785,"confidence":0.919407,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02518707513809204},{"word":"upfront","start":214.785,"end":215.105,"confidence":0.8660587,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":0.0028827115893363953},{"word":"payment","start":215.105,"end":215.605,"confidence":0.9993882,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.041785359382629395},{"word":"for","start":215.665,"end":215.905,"confidence":0.99944395,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.006652936339378357},{"word":"the","start":215.905,"end":216.14499,"confidence":0.99918085,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03264951705932617},{"word":"plan","start":216.14499,"end":216.545,"confidence":0.9748511,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.06033444404602051},{"word":"speed","start":216.545,"end":216.94499,"confidence":0.9775775,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.12711989879608154},{"word":"for","start":217.185,"end":217.425,"confidence":0.9998179,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07595720887184143},{"word":"the","start":217.425,"end":217.50499,"confidence":0.99971086,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08479982614517212},{"word":"plan","start":217.50499,"end":217.825,"confidence":0.9992557,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.10440956801176073},{"word":"that","start":217.825,"end":217.985,"confidence":0.99929154,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09906689077615738},{"word":"you","start":217.985,"end":218.22499,"confidence":0.99858546,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07877989858388901},{"word":"selected","start":218.22499,"end":218.72499,"confidence":0.9896921,"punctuated_word":"selected.","sentiment":"neutral","sentiment_score":0.005245056003332138},{"word":"no","start":227.04,"end":227.54,"confidence":0.8645284,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14046400785446167},{"word":"because","start":227.76,"end":228.15999,"confidence":0.9930992,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.25146475434303284},{"word":"for","start":228.15999,"end":228.31999,"confidence":0.9442559,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.46184155344963074},{"word":"us","start":228.31999,"end":228.48,"confidence":0.99953294,"punctuated_word":"us","sentiment":"negative","sentiment_score":-0.37534546852111816},{"word":"to","start":228.48,"end":228.64,"confidence":0.9962863,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4186227023601532},{"word":"proceed","start":228.64,"end":229.14,"confidence":0.97837365,"punctuated_word":"proceed,","sentiment":"neutral","sentiment_score":-0.3052844703197479},{"word":"we","start":229.28,"end":229.51999,"confidence":0.8553548,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.43747347593307495},{"word":"have","start":229.51999,"end":229.76,"confidence":0.99935585,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4538116157054901},{"word":"to","start":229.76,"end":230.26,"confidence":0.9993635,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.39547741413116455},{"word":"we","start":231.12,"end":231.36,"confidence":0.54012346,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3746045231819153},{"word":"have","start":231.36,"end":231.51999,"confidence":0.99965096,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.49928292632102966},{"word":"to","start":231.51999,"end":231.68,"confidence":0.99936134,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4883538782596588},{"word":"settle","start":231.68,"end":232.0,"confidence":0.9987111,"punctuated_word":"settle","sentiment":"negative","sentiment_score":-0.35941383242607117},{"word":"the","start":232.0,"end":232.15999,"confidence":0.99914443,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4063074588775635},{"word":"upfront","start":232.15999,"end":232.64,"confidence":0.89406645,"punctuated_word":"upfront","sentiment":"negative","sentiment_score":-0.3869401216506958},{"word":"payment","start":232.64,"end":233.12,"confidence":0.9993332,"punctuated_word":"payment","sentiment":"negative","sentiment_score":-0.3925166726112366},{"word":"first","start":233.12,"end":233.62,"confidence":0.9974759,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":-0.28607162833213806}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Airtel, Texas. Mhmm. May I know what did you select?\n\nMay I know what did you select at the website? Mhmm. Mhmm. Have you selected the speed? May I know what speed did you select?\n\nBut if ever, what plan do you want? But if ever, what plan do you prefer? So is it it's the plan speed it it is the speed of your Internet. We have the basic, the standard, and the fast one. Okay.\n\nWe can just select on our end, then send you an invoice. Then once the invoice is settled, we'll then proceed with activating it. Yeah. May I know what plan did you select? Is it the basic, the standard, or the fast one?\n\nSo it's $79.95 per month. That is the basic one. It's $69.95 per month. Actually, that's our cheapest one. Then for the contract, is it twelve twelve month, twenty four, or no contract?\n\nSo for the no contract, it's it has a connection fee, which is $65. But this is just For the twelve month, it's $45. Mhmm. Yeah. So let me just total it for you now.\n\nSo I think you're getting the correct amount because on my end, it's also $114. Yeah. Because that is the upfront payment for the connection fee and your upfront payment for the plan speed for the plan that you selected. No. Because for us to proceed, we have to we have to settle the upfront payment first.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.10167203843593596},{"text":"Good morning.","start":2.8,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.3057248890399933},{"text":"This is Maureen from Airtel, Texas.","start":3.4399998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.16443351159493128},{"text":"Mhmm.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":-0.10964667797088624},{"text":"May I know what did you select?","start":28.400002,"end":29.94,"sentiment":"neutral","sentiment_score":-0.03371743911078998}],"sentiment":"neutral","sentiment_score":0.07965024319641731,"num_words":17,"start":2.32,"end":29.94},{"sentences":[{"text":"May I know what did you select at the website?","start":32.64,"end":34.9,"sentiment":"neutral","sentiment_score":-0.030180232133716345},{"text":"Mhmm.","start":40.72,"end":41.22,"sentiment":"neutral","sentiment_score":-0.009988611564040184},{"text":"Mhmm.","start":42.88,"end":43.335,"sentiment":"neutral","sentiment_score":-0.00286167673766613},{"text":"Have you selected the speed?","start":51.655,"end":53.274998,"sentiment":"neutral","sentiment_score":0.013762228004634381},{"text":"May I know what speed did you select?","start":62.89,"end":64.67,"sentiment":"neutral","sentiment_score":0.004692614660598338}],"sentiment":"neutral","sentiment_score":-0.008332022093236446,"num_words":25,"start":32.64,"end":64.67},{"sentences":[{"text":"But if ever, what plan do you want?","start":70.705,"end":74.565,"sentiment":"neutral","sentiment_score":-0.10207165777683258},{"text":"But if ever, what plan do you prefer?","start":78.145,"end":82.165,"sentiment":"neutral","sentiment_score":-0.05882616573944688},{"text":"So is it it's the plan speed it it is the speed of your Internet.","start":85.5,"end":90.4,"sentiment":"neutral","sentiment_score":-0.05045322154959043},{"text":"We have the basic, the standard, and the fast one.","start":90.700005,"end":94.0,"sentiment":"neutral","sentiment_score":-0.03228591177612543},{"text":"Okay.","start":114.515,"end":114.93,"sentiment":"neutral","sentiment_score":0.1278851181268692}],"sentiment":"neutral","sentiment_score":-0.0533084502621066,"num_words":42,"start":70.705,"end":114.93},{"sentences":[{"text":"We can just select on our end, then send you an invoice.","start":115.89,"end":120.93,"sentiment":"neutral","sentiment_score":0.17180746669570604},{"text":"Then once the invoice is settled, we'll then proceed with activating it.","start":120.93,"end":124.71,"sentiment":"neutral","sentiment_score":0.16554302225510278},{"text":"Yeah.","start":126.29,"end":126.79,"sentiment":"neutral","sentiment_score":0.072018563747406},{"text":"May I know what plan did you select?","start":127.09,"end":128.895,"sentiment":"neutral","sentiment_score":0.05240754783153534},{"text":"Is it the basic, the standard, or the fast one?","start":129.455,"end":132.35501,"sentiment":"neutral","sentiment_score":0.026025344710797073}],"sentiment":"neutral","sentiment_score":0.11162182002133408,"num_words":43,"start":115.89,"end":132.35501},{"sentences":[{"text":"So it's $79.95 per month.","start":136.575,"end":140.115,"sentiment":"neutral","sentiment_score":0.01007737945765257},{"text":"That is the basic one.","start":146.9,"end":148.43999,"sentiment":"neutral","sentiment_score":0.020086759328842164},{"text":"It's $69.95 per month.","start":148.5,"end":152.51999,"sentiment":"neutral","sentiment_score":0.027332438621670008},{"text":"Actually, that's our cheapest one.","start":155.615,"end":157.47499,"sentiment":"neutral","sentiment_score":0.05284430533647537},{"text":"Then for the contract, is it twelve twelve month, twenty four, or no contract?","start":159.935,"end":170.06,"sentiment":"neutral","sentiment_score":-0.0033742423568453106}],"sentiment":"neutral","sentiment_score":0.014458563094112005,"num_words":33,"start":136.575,"end":170.06},{"sentences":[{"text":"So for the no contract, it's it has a connection fee, which is $65.","start":174.28,"end":179.42,"sentiment":"neutral","sentiment_score":-0.012626408200178827},{"text":"But this is just For the twelve month, it's $45.","start":179.775,"end":188.67499,"sentiment":"neutral","sentiment_score":0.05720516182482242},{"text":"Mhmm.","start":190.575,"end":191.075,"sentiment":"neutral","sentiment_score":0.05227966979146004},{"text":"Yeah.","start":191.135,"end":191.635,"sentiment":"neutral","sentiment_score":0.08800967037677765},{"text":"So let me just total it for you now.","start":192.56999,"end":196.11,"sentiment":"neutral","sentiment_score":0.10094669005937046}],"sentiment":"neutral","sentiment_score":0.04125975583280836,"num_words":35,"start":174.28,"end":196.11},{"sentences":[{"text":"So I think you're getting the correct amount because on my end, it's also $114.","start":196.97,"end":203.47,"sentiment":"neutral","sentiment_score":0.12291987886031469},{"text":"Yeah.","start":208.705,"end":209.025,"sentiment":"neutral","sentiment_score":-0.03995579853653908},{"text":"Because that is the upfront payment for the connection fee and your upfront payment for the plan speed for the plan that you selected.","start":209.025,"end":218.72499,"sentiment":"neutral","sentiment_score":-0.010960124898701906},{"text":"No.","start":227.04,"end":227.54,"sentiment":"neutral","sentiment_score":-0.14046400785446167},{"text":"Because for us to proceed, we have to we have to settle the upfront payment first.","start":227.76,"end":233.62,"sentiment":"negative","sentiment_score":-0.3933007810264826}],"sentiment":"neutral","sentiment_score":-0.08583293188559382,"num_words":57,"start":196.97,"end":233.62}]}}]},{"alternatives":[{"transcript":"Hello. Look. It's me look. It's me again. I'm just calling because I've tried so many times, but it also keeps telling me to pay, like, a $114. And I get a modem, and it won't let me click just one. Are you able to do it on your side, or am I able to talk to somebody else? Pardon? I selected the twelve months re the it was the twelve month one. Yeah. No. Account pound. Yeah. And I didn't have to pay a starter fee. Yes. I did. I collected everything. And then I did everything. Told me the payment was gonna cost a $114. Pardon? It wouldn't let me select anything. Pardon? I don't know what you're saying. Yeah. It won't it won't let me select that. It just takes me to pay now. Are you able to do it on your end, or am I able to talk to somebody else that is actually willing to help me? I start school next week, and I really need to enter on in my apartment. Okay. I just want just the the basic one. What was the one that was 40 or $60.69 dollars? Is there a cheaper one? Okay. That's fine. I'll have that one. Uh-huh. Just an annual contract. Okay. That's fine. I'll just go twelve months. Just go twelve months. That's fine. So why do I have to pay a $114 right now? Is there any way I can pay something littler today? Okay.","confidence":0.9981908,"words":[{"word":"hello","start":5.12,"end":5.62,"confidence":0.83361185,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.1804056465625763},{"word":"look","start":5.7599998,"end":6.0,"confidence":0.81815016,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":0.04573129117488861},{"word":"it's","start":6.0,"end":6.16,"confidence":0.9980626,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.028157833963632584},{"word":"me","start":6.16,"end":6.56,"confidence":0.9992842,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0028605107218027115},{"word":"look","start":6.56,"end":6.7999997,"confidence":0.7357804,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.01402739342302084},{"word":"it's","start":6.7999997,"end":6.96,"confidence":0.99901724,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.03569735586643219},{"word":"me","start":6.96,"end":7.2799997,"confidence":0.99986625,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.049185555428266525},{"word":"again","start":7.2799997,"end":7.68,"confidence":0.9931496,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.01790943555533886},{"word":"i'm","start":7.68,"end":8.08,"confidence":0.99959415,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11023825407028198},{"word":"just","start":8.08,"end":8.24,"confidence":0.99934644,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11880996823310852},{"word":"calling","start":8.24,"end":8.559999,"confidence":0.9995747,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.1041603460907936},{"word":"because","start":8.559999,"end":8.88,"confidence":0.94318265,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.19342438876628876},{"word":"i've","start":8.88,"end":9.12,"confidence":0.95693105,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.25526705384254456},{"word":"tried","start":9.12,"end":9.5199995,"confidence":0.9998185,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.277643620967865},{"word":"so","start":9.5199995,"end":9.76,"confidence":0.99948585,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.24468202888965607},{"word":"many","start":9.76,"end":10.0,"confidence":0.9999341,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.2766050100326538},{"word":"times","start":10.0,"end":10.4,"confidence":0.90400684,"punctuated_word":"times,","sentiment":"neutral","sentiment_score":-0.217862069606781},{"word":"but","start":10.4,"end":10.559999,"confidence":0.99973327,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2127898335456848},{"word":"it","start":10.559999,"end":10.719999,"confidence":0.99885523,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.42570003867149353},{"word":"also","start":10.719999,"end":10.96,"confidence":0.9943705,"punctuated_word":"also","sentiment":"negative","sentiment_score":-0.41567671298980713},{"word":"keeps","start":10.96,"end":11.2,"confidence":0.9797508,"punctuated_word":"keeps","sentiment":"negative","sentiment_score":-0.5290530323982239},{"word":"telling","start":11.2,"end":11.44,"confidence":0.9143535,"punctuated_word":"telling","sentiment":"negative","sentiment_score":-0.4868880808353424},{"word":"me","start":11.44,"end":11.599999,"confidence":0.99630016,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.45596399903297424},{"word":"to","start":11.599999,"end":11.679999,"confidence":0.963062,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.42509377002716064},{"word":"pay","start":11.679999,"end":11.84,"confidence":0.9692513,"punctuated_word":"pay,","sentiment":"negative","sentiment_score":-0.41247135400772095},{"word":"like","start":11.84,"end":12.08,"confidence":0.998301,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.4146737456321716},{"word":"a","start":12.08,"end":12.16,"confidence":0.9991665,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.27210408449172974},{"word":"$114","start":12.16,"end":13.7,"confidence":0.9724624,"punctuated_word":"$114.","sentiment":"neutral","sentiment_score":-0.2978149652481079},{"word":"and","start":14.335,"end":14.655001,"confidence":0.9995958,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.28073036670684814},{"word":"i","start":14.655001,"end":14.815001,"confidence":0.9996667,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34157630801200867},{"word":"get","start":14.815001,"end":15.055,"confidence":0.99950576,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.3925282061100006},{"word":"a","start":15.055,"end":15.135,"confidence":0.99984026,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3903579115867615},{"word":"modem","start":15.135,"end":15.615001,"confidence":0.9058684,"punctuated_word":"modem,","sentiment":"negative","sentiment_score":-0.3465830981731415},{"word":"and","start":15.615001,"end":15.775001,"confidence":0.9998896,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.3313024044036865},{"word":"it","start":15.775001,"end":15.935,"confidence":0.9998882,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.43334925174713135},{"word":"won't","start":15.935,"end":16.175001,"confidence":0.9999768,"punctuated_word":"won't","sentiment":"negative","sentiment_score":-0.42598873376846313},{"word":"let","start":16.175001,"end":16.335001,"confidence":0.99987173,"punctuated_word":"let","sentiment":"negative","sentiment_score":-0.3940102458000183},{"word":"me","start":16.335001,"end":16.575,"confidence":0.9998336,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.41187068819999695},{"word":"click","start":16.575,"end":16.975,"confidence":0.9967464,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.3181089162826538},{"word":"just","start":16.975,"end":17.375,"confidence":0.9067457,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.3917699158191681},{"word":"one","start":17.375,"end":17.875,"confidence":0.9828998,"punctuated_word":"one.","sentiment":"negative","sentiment_score":-0.3517647683620453},{"word":"are","start":20.815,"end":21.055,"confidence":0.9990715,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.08201635628938675},{"word":"you","start":21.055,"end":21.215,"confidence":0.9999286,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08678240329027176},{"word":"able","start":21.215,"end":21.455,"confidence":0.9998876,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.06572163105010986},{"word":"to","start":21.455,"end":21.615,"confidence":0.9995541,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07516004145145416},{"word":"do","start":21.615,"end":21.775,"confidence":0.99984443,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06856225430965424},{"word":"it","start":21.775,"end":21.855,"confidence":0.9987184,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07090872526168823},{"word":"on","start":21.855,"end":22.095001,"confidence":0.9996879,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.020803172141313553},{"word":"your","start":22.095001,"end":22.255001,"confidence":0.9998692,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04881838709115982},{"word":"side","start":22.255001,"end":22.494999,"confidence":0.85020375,"punctuated_word":"side,","sentiment":"neutral","sentiment_score":-0.09297824651002884},{"word":"or","start":22.494999,"end":22.655,"confidence":0.99974483,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11472149938344955},{"word":"am","start":22.655,"end":22.815,"confidence":0.9993636,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.1121114045381546},{"word":"i","start":22.815,"end":22.895,"confidence":0.99949837,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19872067868709564},{"word":"able","start":22.895,"end":23.135,"confidence":0.99983203,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.1330919861793518},{"word":"to","start":23.135,"end":23.215,"confidence":0.998828,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18437302112579343},{"word":"talk","start":23.215,"end":23.455,"confidence":0.9995672,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.16929739713668823},{"word":"to","start":23.455,"end":23.615,"confidence":0.9974152,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2266079783439636},{"word":"somebody","start":23.615,"end":23.935001,"confidence":0.99993753,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":-0.2081933617591858},{"word":"else","start":23.935001,"end":24.435001,"confidence":0.99966025,"punctuated_word":"else?","sentiment":"neutral","sentiment_score":-0.14526501297950745},{"word":"pardon","start":30.79,"end":31.29,"confidence":0.96659154,"punctuated_word":"Pardon?","sentiment":"neutral","sentiment_score":-0.06903770565986633},{"word":"i","start":35.35,"end":35.75,"confidence":0.86135906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.023490380495786667},{"word":"selected","start":35.75,"end":36.25,"confidence":0.9982747,"punctuated_word":"selected","sentiment":"neutral","sentiment_score":-0.008730903267860413},{"word":"the","start":36.47,"end":36.87,"confidence":0.99491644,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004879401996731758},{"word":"twelve","start":36.87,"end":37.27,"confidence":0.9970811,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.009303394705057144},{"word":"months","start":37.27,"end":37.77,"confidence":0.50295156,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.00048600509762763977},{"word":"re","start":37.83,"end":38.07,"confidence":0.13943802,"punctuated_word":"re","sentiment":"neutral","sentiment_score":-0.002345845103263855},{"word":"the","start":38.35,"end":38.63,"confidence":0.7125122,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009658917784690855},{"word":"it","start":40.23,"end":40.39,"confidence":0.98967034,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.002817939966917038},{"word":"was","start":40.39,"end":40.63,"confidence":0.9992465,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.01035858504474163},{"word":"the","start":40.63,"end":40.79,"confidence":0.8473275,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0045479703694581985},{"word":"twelve","start":40.79,"end":41.03,"confidence":0.99944466,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.004189702682197094},{"word":"month","start":41.03,"end":41.35,"confidence":0.85085404,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.0019753361120820045},{"word":"one","start":41.35,"end":41.85,"confidence":0.991992,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.009083645418286324},{"word":"yeah","start":43.345,"end":43.665,"confidence":0.84263915,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00931024644523859},{"word":"no","start":43.665,"end":43.985,"confidence":0.8702135,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08794962614774704},{"word":"account","start":43.985,"end":44.305,"confidence":0.7418783,"punctuated_word":"Account","sentiment":"neutral","sentiment_score":-0.07984770834445953},{"word":"pound","start":44.385,"end":44.885,"confidence":0.7621368,"punctuated_word":"pound.","sentiment":"neutral","sentiment_score":-0.07873694598674774},{"word":"yeah","start":45.505,"end":45.825,"confidence":0.9069516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.035470545291900635},{"word":"and","start":45.825,"end":45.985,"confidence":0.99869674,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0053352005779743195},{"word":"i","start":45.985,"end":46.065,"confidence":0.9989135,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06692753732204437},{"word":"didn't","start":46.065,"end":46.305,"confidence":0.9503174,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.008549220860004425},{"word":"have","start":46.305,"end":46.465,"confidence":0.6894043,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.028454314917325977},{"word":"to","start":46.465,"end":46.545,"confidence":0.9180279,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06452380120754242},{"word":"pay","start":46.545,"end":46.705,"confidence":0.97689384,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.08282743394374847},{"word":"a","start":46.705,"end":46.865,"confidence":0.83260983,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05925975367426872},{"word":"starter","start":46.865,"end":47.185,"confidence":0.58689004,"punctuated_word":"starter","sentiment":"neutral","sentiment_score":-0.048985108733177185},{"word":"fee","start":47.185,"end":47.685,"confidence":0.9923313,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.0381578728556633},{"word":"yes","start":53.905,"end":54.225,"confidence":0.99219424,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06841454654932022},{"word":"i","start":54.225,"end":54.385002,"confidence":0.99966,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07941760122776031},{"word":"did","start":54.385002,"end":54.545,"confidence":0.9994798,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":0.08161599934101105},{"word":"i","start":54.545,"end":54.705,"confidence":0.9994816,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04467196390032768},{"word":"collected","start":54.705,"end":55.025,"confidence":0.998304,"punctuated_word":"collected","sentiment":"neutral","sentiment_score":0.06149210408329964},{"word":"everything","start":55.025,"end":55.505,"confidence":0.8053857,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":0.05227905511856079},{"word":"and","start":55.505,"end":55.665,"confidence":0.7447953,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.009001437574625015},{"word":"then","start":55.665,"end":55.905,"confidence":0.9893806,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.05044099688529968},{"word":"i","start":55.905,"end":56.065,"confidence":0.9905757,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04961533844470978},{"word":"did","start":56.065,"end":56.225,"confidence":0.7958154,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.032419271767139435},{"word":"everything","start":56.225,"end":56.725,"confidence":0.95281327,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":-0.027361944317817688},{"word":"told","start":56.95,"end":57.11,"confidence":0.9984939,"punctuated_word":"Told","sentiment":"neutral","sentiment_score":-0.11408595740795135},{"word":"me","start":57.11,"end":57.190002,"confidence":0.91014993,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1527853012084961},{"word":"the","start":57.190002,"end":57.27,"confidence":0.42931876,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10498756915330888},{"word":"payment","start":57.27,"end":57.510002,"confidence":0.9908154,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.06658098101615906},{"word":"was","start":57.510002,"end":57.670002,"confidence":0.9905935,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.11894090473651886},{"word":"gonna","start":57.670002,"end":57.91,"confidence":0.9981908,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.1288934051990509},{"word":"cost","start":57.91,"end":58.03,"confidence":0.9928468,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":-0.06007135659456253},{"word":"a","start":58.03,"end":58.15,"confidence":0.99418044,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0638573169708252},{"word":"$114","start":58.15,"end":59.370003,"confidence":0.9975755,"punctuated_word":"$114.","sentiment":"neutral","sentiment_score":-0.05374320596456528},{"word":"pardon","start":65.11,"end":65.51,"confidence":0.93626016,"punctuated_word":"Pardon?","sentiment":"neutral","sentiment_score":-0.07790402323007584},{"word":"it","start":65.51,"end":65.590004,"confidence":0.9964798,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.29763761162757874},{"word":"wouldn't","start":65.590004,"end":65.91,"confidence":0.9988203,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.29750221967697144},{"word":"let","start":65.91,"end":66.07,"confidence":0.9990909,"punctuated_word":"let","sentiment":"negative","sentiment_score":-0.3469083905220032},{"word":"me","start":66.07,"end":66.23,"confidence":0.9998097,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.34164148569107056},{"word":"select","start":66.23,"end":66.71,"confidence":0.99237543,"punctuated_word":"select","sentiment":"negative","sentiment_score":-0.3446753919124603},{"word":"anything","start":66.71,"end":67.21,"confidence":0.9976206,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.3153379559516907},{"word":"pardon","start":75.555,"end":76.055,"confidence":0.98510915,"punctuated_word":"Pardon?","sentiment":"neutral","sentiment_score":-0.07121023535728455},{"word":"i","start":81.555,"end":81.795,"confidence":0.9351374,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05244159698486328},{"word":"don't","start":81.795,"end":82.034996,"confidence":0.999732,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.14971566200256348},{"word":"know","start":82.034996,"end":82.195,"confidence":0.9993388,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.14345304667949677},{"word":"what","start":82.195,"end":82.354996,"confidence":0.9996018,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.20524775981903076},{"word":"you're","start":82.354996,"end":82.515,"confidence":0.99873674,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.20873074233531952},{"word":"saying","start":82.515,"end":83.015,"confidence":0.9979198,"punctuated_word":"saying.","sentiment":"neutral","sentiment_score":-0.1715550720691681},{"word":"yeah","start":93.47,"end":93.79,"confidence":0.8676114,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09798015654087068},{"word":"it","start":93.79,"end":94.03,"confidence":0.99736565,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.4817267656326294},{"word":"won't","start":94.03,"end":94.35,"confidence":0.9930459,"punctuated_word":"won't","sentiment":"negative","sentiment_score":-0.4574467837810517},{"word":"it","start":94.35,"end":94.509995,"confidence":0.9934341,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4695073962211609},{"word":"won't","start":94.509995,"end":94.75,"confidence":0.9998366,"punctuated_word":"won't","sentiment":"negative","sentiment_score":-0.5809609293937683},{"word":"let","start":94.75,"end":94.909996,"confidence":0.9872693,"punctuated_word":"let","sentiment":"negative","sentiment_score":-0.4916779100894928},{"word":"me","start":94.909996,"end":95.15,"confidence":0.99970204,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.45130908489227295},{"word":"select","start":95.15,"end":95.549995,"confidence":0.9870738,"punctuated_word":"select","sentiment":"negative","sentiment_score":-0.47928449511528015},{"word":"that","start":95.549995,"end":96.045,"confidence":0.9991115,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.4965894818305969},{"word":"it","start":98.765,"end":98.924995,"confidence":0.9961493,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.5118823051452637},{"word":"just","start":98.924995,"end":99.244995,"confidence":0.9992787,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.4565342664718628},{"word":"takes","start":99.244995,"end":99.485,"confidence":0.997147,"punctuated_word":"takes","sentiment":"negative","sentiment_score":-0.4904398620128632},{"word":"me","start":99.485,"end":99.725,"confidence":0.99933547,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.46009835600852966},{"word":"to","start":99.725,"end":100.225,"confidence":0.7940026,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5278214812278748},{"word":"pay","start":100.765,"end":101.265,"confidence":0.7785326,"punctuated_word":"pay","sentiment":"negative","sentiment_score":-0.514556884765625},{"word":"now","start":101.405,"end":101.905,"confidence":0.9701375,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5161905288696289},{"word":"are","start":103.564995,"end":103.805,"confidence":0.9698258,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.20542438328266144},{"word":"you","start":103.805,"end":104.045,"confidence":0.99988663,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1877691149711609},{"word":"able","start":104.045,"end":104.284996,"confidence":0.9997156,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.11103211343288422},{"word":"to","start":104.284996,"end":104.365,"confidence":0.9995421,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07416076958179474},{"word":"do","start":104.365,"end":104.445,"confidence":0.9998902,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07281436026096344},{"word":"it","start":104.445,"end":104.685,"confidence":0.9999181,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12059922516345978},{"word":"on","start":104.685,"end":104.765,"confidence":0.99951804,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0403100922703743},{"word":"your","start":104.765,"end":104.924995,"confidence":0.999926,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09486910700798036},{"word":"end","start":104.924995,"end":105.085,"confidence":0.92982495,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.14547181129455566},{"word":"or","start":105.085,"end":105.244995,"confidence":0.9997261,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.159372478723526},{"word":"am","start":105.244995,"end":105.405,"confidence":0.99959844,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.19006597995758057},{"word":"i","start":105.405,"end":105.485,"confidence":0.9995029,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17483088374137878},{"word":"able","start":105.485,"end":105.725,"confidence":0.9997178,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.1378379613161087},{"word":"to","start":105.725,"end":105.884995,"confidence":0.99910045,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23764485120773315},{"word":"talk","start":105.884995,"end":106.045,"confidence":0.999584,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.16997414827346802},{"word":"to","start":106.045,"end":106.205,"confidence":0.9950368,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.26080015301704407},{"word":"somebody","start":106.205,"end":106.445,"confidence":0.9999082,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":-0.23823679983615875},{"word":"else","start":106.445,"end":106.685,"confidence":0.9995869,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.1605844497680664},{"word":"that","start":106.685,"end":106.845,"confidence":0.9436516,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12684714794158936},{"word":"is","start":106.845,"end":107.085,"confidence":0.99090236,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15868797898292542},{"word":"actually","start":107.085,"end":107.325,"confidence":0.9978721,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.17212367057800293},{"word":"willing","start":107.325,"end":107.645,"confidence":0.9996443,"punctuated_word":"willing","sentiment":"neutral","sentiment_score":-0.1553497016429901},{"word":"to","start":107.645,"end":107.805,"confidence":0.99947554,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18994860351085663},{"word":"help","start":107.805,"end":108.045,"confidence":0.99995553,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.20397838950157168},{"word":"me","start":108.045,"end":108.545,"confidence":0.9990638,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.1426974982023239},{"word":"i","start":109.14001,"end":109.3,"confidence":0.9739329,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11454134434461594},{"word":"start","start":109.3,"end":109.78001,"confidence":0.9930884,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.06966698914766312},{"word":"school","start":109.78001,"end":110.020004,"confidence":0.9974063,"punctuated_word":"school","sentiment":"neutral","sentiment_score":-0.014604128897190094},{"word":"next","start":110.020004,"end":110.26,"confidence":0.99845517,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.03183795511722565},{"word":"week","start":110.26,"end":110.5,"confidence":0.9766278,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":-0.03787670657038689},{"word":"and","start":110.5,"end":110.66,"confidence":0.9996896,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12195654213428496},{"word":"i","start":110.66,"end":110.82001,"confidence":0.9999608,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1876624971628189},{"word":"really","start":110.82001,"end":110.98,"confidence":0.9997136,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.199288010597229},{"word":"need","start":110.98,"end":111.22,"confidence":0.99973637,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.11300733685493468},{"word":"to","start":111.22,"end":111.3,"confidence":0.81599593,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0782298818230629},{"word":"enter","start":111.3,"end":111.700005,"confidence":0.51713365,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.05599012225866318},{"word":"on","start":111.700005,"end":111.86,"confidence":0.9145347,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05364459753036499},{"word":"in","start":111.86,"end":111.94,"confidence":0.9717704,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.080038882791996},{"word":"my","start":111.94,"end":112.18,"confidence":0.9998258,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.12500342726707458},{"word":"apartment","start":112.18,"end":112.68,"confidence":0.9976902,"punctuated_word":"apartment.","sentiment":"neutral","sentiment_score":-0.05810703709721565},{"word":"okay","start":125.185,"end":125.685,"confidence":0.82239497,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08216862380504608},{"word":"i","start":129.825,"end":130.14499,"confidence":0.85673803,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010274294763803482},{"word":"just","start":130.14499,"end":130.385,"confidence":0.99913496,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.005540506914258003},{"word":"want","start":130.385,"end":130.885,"confidence":0.9982876,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.030486103147268295},{"word":"just","start":133.50499,"end":133.825,"confidence":0.8635879,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.009264541789889336},{"word":"the","start":133.825,"end":134.305,"confidence":0.99869245,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.001536201685667038},{"word":"the","start":134.305,"end":134.465,"confidence":0.9812189,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006242573261260986},{"word":"basic","start":134.465,"end":134.965,"confidence":0.9987437,"punctuated_word":"basic","sentiment":"neutral","sentiment_score":-0.003391556441783905},{"word":"one","start":135.025,"end":135.525,"confidence":0.98572755,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.002369023859500885},{"word":"what","start":141.32,"end":141.56,"confidence":0.848899,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.01061585359275341},{"word":"was","start":141.56,"end":141.8,"confidence":0.9997055,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0264835674315691},{"word":"the","start":141.8,"end":141.88,"confidence":0.99964726,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007673092186450958},{"word":"one","start":141.88,"end":142.12,"confidence":0.9998573,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0016331393271684649},{"word":"that","start":142.12,"end":142.28,"confidence":0.9994466,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.00796196237206459},{"word":"was","start":142.28,"end":142.52,"confidence":0.9994293,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.00989358313381672},{"word":"40","start":142.52,"end":143.02,"confidence":0.99901736,"punctuated_word":"40","sentiment":"neutral","sentiment_score":-0.00355498306453228},{"word":"or","start":143.16,"end":143.56,"confidence":0.75840545,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0066758934408426285},{"word":"$60.69","start":143.56,"end":144.68001,"confidence":0.9854243,"punctuated_word":"$60.69","sentiment":"neutral","sentiment_score":0.010163070634007454},{"word":"dollars","start":144.68001,"end":145.18001,"confidence":0.99750036,"punctuated_word":"dollars?","sentiment":"neutral","sentiment_score":0.0036861998960375786},{"word":"is","start":153.015,"end":153.25499,"confidence":0.8477743,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.015409903600811958},{"word":"there","start":153.25499,"end":153.415,"confidence":0.99936527,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.026924367994070053},{"word":"a","start":153.415,"end":153.495,"confidence":0.99895895,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.020549943670630455},{"word":"cheaper","start":153.495,"end":153.89499,"confidence":0.9878159,"punctuated_word":"cheaper","sentiment":"neutral","sentiment_score":0.009676098823547363},{"word":"one","start":153.89499,"end":154.39499,"confidence":0.9993545,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.0010807402431964874},{"word":"okay","start":157.495,"end":157.81499,"confidence":0.99456096,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2199818342924118},{"word":"that's","start":157.81499,"end":158.055,"confidence":0.9994801,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.38285398483276367},{"word":"fine","start":158.055,"end":158.215,"confidence":0.9947255,"punctuated_word":"fine.","sentiment":"positive","sentiment_score":0.3769444525241852},{"word":"i'll","start":158.215,"end":158.375,"confidence":0.9983371,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.43515777587890625},{"word":"have","start":158.375,"end":158.61499,"confidence":0.9989742,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4055425524711609},{"word":"that","start":158.61499,"end":158.775,"confidence":0.9997254,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3636409640312195},{"word":"one","start":158.775,"end":159.275,"confidence":0.9989783,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.257789671421051},{"word":"uh-huh","start":164.14,"end":164.64,"confidence":0.9847806,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.0006808270118199289},{"word":"just","start":171.65999,"end":171.9,"confidence":0.5578046,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.02505311742424965},{"word":"an","start":171.9,"end":172.06,"confidence":0.9959941,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.012862428091466429},{"word":"annual","start":172.06,"end":172.45999,"confidence":0.9987338,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":-0.0007431171834468842},{"word":"contract","start":172.45999,"end":172.95999,"confidence":0.9910785,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.008115825243294239},{"word":"okay","start":179.385,"end":179.625,"confidence":0.78777593,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04293258488178253},{"word":"that's","start":179.625,"end":179.865,"confidence":0.99859595,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.048109348863363266},{"word":"fine","start":179.865,"end":180.105,"confidence":0.99903,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.11577078700065611},{"word":"i'll","start":180.105,"end":180.265,"confidence":0.9584742,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0646374449133873},{"word":"just","start":180.265,"end":180.425,"confidence":0.99850345,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05383674055337906},{"word":"go","start":180.425,"end":180.665,"confidence":0.9586651,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.06843876838684082},{"word":"twelve","start":180.665,"end":180.905,"confidence":0.97929287,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.0641629546880722},{"word":"months","start":180.905,"end":181.405,"confidence":0.973988,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.061243172734975815},{"word":"just","start":181.545,"end":181.785,"confidence":0.9152043,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.025941163301467896},{"word":"go","start":181.785,"end":181.94499,"confidence":0.9941187,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.05244918912649155},{"word":"twelve","start":181.94499,"end":182.185,"confidence":0.9997563,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.046425797045230865},{"word":"months","start":182.185,"end":182.685,"confidence":0.998268,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.05792597308754921},{"word":"that's","start":189.465,"end":189.785,"confidence":0.97692966,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.23300501704216003},{"word":"fine","start":189.785,"end":190.285,"confidence":0.9988705,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.1585099697113037},{"word":"so","start":204.81999,"end":205.005,"confidence":0.7953887,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.18245026469230652},{"word":"why","start":205.24501,"end":205.405,"confidence":0.9971776,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.4666789472103119},{"word":"do","start":205.405,"end":205.445,"confidence":0.99924636,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.41398826241493225},{"word":"i","start":205.445,"end":205.485,"confidence":0.9991998,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33799269795417786},{"word":"have","start":205.485,"end":205.645,"confidence":0.9993843,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.30098217725753784},{"word":"to","start":205.645,"end":205.725,"confidence":0.9988803,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.32692939043045044},{"word":"pay","start":205.725,"end":205.88501,"confidence":0.9991479,"punctuated_word":"pay","sentiment":"negative","sentiment_score":-0.353965163230896},{"word":"a","start":205.88501,"end":205.96501,"confidence":0.9071948,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4104963541030884},{"word":"$114","start":205.96501,"end":206.845,"confidence":0.97575563,"punctuated_word":"$114","sentiment":"neutral","sentiment_score":-0.2215157002210617},{"word":"right","start":206.845,"end":207.16501,"confidence":0.9990374,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.17617623507976532},{"word":"now","start":207.16501,"end":207.66501,"confidence":0.9990374,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.19397510588169095},{"word":"is","start":220.31,"end":220.47,"confidence":0.64701396,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.06544523686170578},{"word":"there","start":220.47,"end":220.63,"confidence":0.9995414,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.07703014463186264},{"word":"any","start":220.63,"end":220.79001,"confidence":0.97154266,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.06396813690662384},{"word":"way","start":220.79001,"end":220.95,"confidence":0.99950993,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.102150060236454},{"word":"i","start":220.95,"end":221.03,"confidence":0.99948066,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07687653601169586},{"word":"can","start":221.03,"end":221.19,"confidence":0.99690515,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07533859461545944},{"word":"pay","start":221.19,"end":221.51,"confidence":0.9957029,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.1656978726387024},{"word":"something","start":221.51,"end":221.99,"confidence":0.86844164,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.13277089595794678},{"word":"littler","start":221.99,"end":222.31,"confidence":0.8733103,"punctuated_word":"littler","sentiment":"neutral","sentiment_score":-0.0752829760313034},{"word":"today","start":222.31,"end":222.81,"confidence":0.998737,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":-0.05758689343929291},{"word":"okay","start":236.81487,"end":237.31487,"confidence":0.89965755,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.1350664049386978}],"paragraphs":{"transcript":"\nHello. Look. It's me look. It's me again. I'm just calling because I've tried so many times, but it also keeps telling me to pay, like, a $114.\n\nAnd I get a modem, and it won't let me click just one. Are you able to do it on your side, or am I able to talk to somebody else? Pardon? I selected the twelve months re the it was the twelve month one. Yeah.\n\nNo. Account pound. Yeah. And I didn't have to pay a starter fee. Yes.\n\nI did. I collected everything. And then I did everything. Told me the payment was gonna cost a $114. Pardon?\n\nIt wouldn't let me select anything. Pardon? I don't know what you're saying. Yeah. It won't it won't let me select that.\n\nIt just takes me to pay now. Are you able to do it on your end, or am I able to talk to somebody else that is actually willing to help me? I start school next week, and I really need to enter on in my apartment. Okay. I just want just the the basic one.\n\nWhat was the one that was 40 or $60.69 dollars? Is there a cheaper one? Okay. That's fine. I'll have that one.\n\nUh-huh. Just an annual contract. Okay. That's fine. I'll just go twelve months.\n\nJust go twelve months. That's fine. So why do I have to pay a $114 right now? Is there any way I can pay something littler today? Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.1804056465625763},{"text":"Look.","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.04573129117488861},{"text":"It's me look.","start":6.0,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.015015246036152044},{"text":"It's me again.","start":6.7999997,"end":7.68,"sentiment":"neutral","sentiment_score":-0.03426411561667919},{"text":"I'm just calling because I've tried so many times, but it also keeps telling me to pay, like, a $114.","start":7.68,"end":13.7,"sentiment":"neutral","sentiment_score":-0.3073461178690195}],"sentiment":"neutral","sentiment_score":-0.2135190010137324,"num_words":28,"start":5.12,"end":13.7},{"sentences":[{"text":"And I get a modem, and it won't let me click just one.","start":14.335,"end":17.875,"sentiment":"negative","sentiment_score":-0.3699954473055326},{"text":"Are you able to do it on your side, or am I able to talk to somebody else?","start":20.815,"end":24.435001,"sentiment":"neutral","sentiment_score":-0.11689630875156985},{"text":"Pardon?","start":30.79,"end":31.29,"sentiment":"neutral","sentiment_score":-0.06903770565986633},{"text":"I selected the twelve months re the it was the twelve month one.","start":35.35,"end":41.85,"sentiment":"neutral","sentiment_score":-0.006762873524656663},{"text":"Yeah.","start":43.345,"end":43.665,"sentiment":"neutral","sentiment_score":-0.00931024644523859}],"sentiment":"neutral","sentiment_score":-0.15392042783534396,"num_words":46,"start":14.335,"end":43.665},{"sentences":[{"text":"No.","start":43.665,"end":43.985,"sentiment":"neutral","sentiment_score":-0.08794962614774704},{"text":"Account pound.","start":43.985,"end":44.885,"sentiment":"neutral","sentiment_score":-0.07929232716560364},{"text":"Yeah.","start":45.505,"end":45.825,"sentiment":"neutral","sentiment_score":-0.035470545291900635},{"text":"And I didn't have to pay a starter fee.","start":45.825,"end":47.685,"sentiment":"neutral","sentiment_score":-0.044780027121305466},{"text":"Yes.","start":53.905,"end":54.225,"sentiment":"neutral","sentiment_score":0.06841454654932022}],"sentiment":"neutral","sentiment_score":-0.04404360880809171,"num_words":14,"start":43.665,"end":54.225},{"sentences":[{"text":"I did.","start":54.225,"end":54.545,"sentiment":"neutral","sentiment_score":0.08051680028438568},{"text":"I collected everything.","start":54.545,"end":55.505,"sentiment":"neutral","sentiment_score":0.052814374367396034},{"text":"And then I did everything.","start":55.505,"end":56.725,"sentiment":"neutral","sentiment_score":-0.03376779779791832},{"text":"Told me the payment was gonna cost a $114.","start":56.95,"end":59.370003,"sentiment":"neutral","sentiment_score":-0.09599399980571535},{"text":"Pardon?","start":65.11,"end":65.51,"sentiment":"neutral","sentiment_score":-0.07790402323007584}],"sentiment":"neutral","sentiment_score":-0.03956061434000731,"num_words":20,"start":54.225,"end":65.51},{"sentences":[{"text":"It wouldn't let me select anything.","start":65.51,"end":67.21,"sentiment":"neutral","sentiment_score":-0.32395050923029584},{"text":"Pardon?","start":75.555,"end":76.055,"sentiment":"neutral","sentiment_score":-0.07121023535728455},{"text":"I don't know what you're saying.","start":81.555,"end":83.015,"sentiment":"neutral","sentiment_score":-0.15519064664840698},{"text":"Yeah.","start":93.47,"end":93.79,"sentiment":"neutral","sentiment_score":-0.09798015654087068},{"text":"It won't it won't let me select that.","start":93.79,"end":96.045,"sentiment":"negative","sentiment_score":-0.48856285586953163}],"sentiment":"neutral","sentiment_score":-0.31602455336939206,"num_words":22,"start":65.51,"end":96.045},{"sentences":[{"text":"It just takes me to pay now.","start":98.765,"end":101.905,"sentiment":"negative","sentiment_score":-0.4967890977859497},{"text":"Are you able to do it on your end, or am I able to talk to somebody else that is actually willing to help me?","start":103.564995,"end":108.545,"sentiment":"neutral","sentiment_score":-0.15725726693868636},{"text":"I start school next week, and I really need to enter on in my apartment.","start":109.14001,"end":112.68,"sentiment":"neutral","sentiment_score":-0.08943036397298178},{"text":"Okay.","start":125.185,"end":125.685,"sentiment":"neutral","sentiment_score":0.08216862380504608},{"text":"I just want just the the basic one.","start":129.825,"end":135.525,"sentiment":"neutral","sentiment_score":0.003529381938278675}],"sentiment":"neutral","sentiment_score":-0.1542858417545046,"num_words":56,"start":98.765,"end":135.525},{"sentences":[{"text":"What was the one that was 40 or $60.69 dollars?","start":141.32,"end":145.18001,"sentiment":"neutral","sentiment_score":-0.006064280401915312},{"text":"Is there a cheaper one?","start":153.015,"end":154.39499,"sentiment":"neutral","sentiment_score":-0.010857771337032317},{"text":"Okay.","start":157.495,"end":157.81499,"sentiment":"neutral","sentiment_score":0.2199818342924118},{"text":"That's fine.","start":157.81499,"end":158.215,"sentiment":"positive","sentiment_score":0.3798992186784744},{"text":"I'll have that one.","start":158.215,"end":159.275,"sentiment":"positive","sentiment_score":0.3655327409505844}],"sentiment":"neutral","sentiment_score":0.1057717988521538,"num_words":22,"start":141.32,"end":159.275},{"sentences":[{"text":"Uh-huh.","start":164.14,"end":164.64,"sentiment":"neutral","sentiment_score":-0.0006808270118199289},{"text":"Just an annual contract.","start":171.65999,"end":172.95999,"sentiment":"neutral","sentiment_score":-0.0116936219856143},{"text":"Okay.","start":179.385,"end":179.625,"sentiment":"neutral","sentiment_score":0.04293258488178253},{"text":"That's fine.","start":179.625,"end":180.105,"sentiment":"neutral","sentiment_score":0.0819400679320097},{"text":"I'll just go twelve months.","start":180.105,"end":181.405,"sentiment":"neutral","sentiment_score":0.06246381625533104}],"sentiment":"neutral","sentiment_score":0.03628280669755231,"num_words":13,"start":164.14,"end":181.405},{"sentences":[{"text":"Just go twelve months.","start":181.545,"end":182.685,"sentiment":"neutral","sentiment_score":0.04568553064018488},{"text":"That's fine.","start":189.465,"end":190.285,"sentiment":"neutral","sentiment_score":0.19575749337673187},{"text":"So why do I have to pay a $114 right now?","start":204.81999,"end":207.66501,"sentiment":"neutral","sentiment_score":-0.30774093622511084},{"text":"Is there any way I can pay something littler today?","start":220.31,"end":222.81,"sentiment":"neutral","sentiment_score":-0.0892147347331047},{"text":"Okay.","start":236.81487,"end":237.31487,"sentiment":"neutral","sentiment_score":-0.1350664049386978}],"sentiment":"neutral","sentiment_score":-0.13707524790827716,"num_words":28,"start":181.545,"end":237.31487}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from\n\nChannel 1: Hello.\n\nChannel 0: Airtel,\n\nChannel 1: Look.\n\nChannel 0: Texas.\n\nChannel 1: It's me look. It's me again. I'm just calling\n\nChannel 0: Mhmm.\n\nChannel 1: because I've tried so many times, but it also keeps telling me to pay, like, a $114. And I get a modem, and it won't let me click just one. Are you able to do it on your side, or am I able to talk to somebody else?\n\nChannel 0: May I know what did you select?\n\nChannel 1: Pardon?\n\nChannel 0: May I know what did you select at the website?\n\nChannel 1: I selected the twelve months re the it was the\n\nChannel 0: Mhmm.\n\nChannel 1: twelve month one.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. No. Account pound. Yeah. And I didn't have to pay a starter fee.\n\nChannel 0: Have you selected the speed?\n\nChannel 1: Yes. I did. I collected everything. And then I did everything. Told me the payment was gonna cost a $114.\n\nChannel 0: May I know what speed did you select?\n\nChannel 1: Pardon? It wouldn't let me select anything.\n\nChannel 0: But if ever, what plan do you want?\n\nChannel 1: Pardon?\n\nChannel 0: But if ever, what plan do you\n\nChannel 1: I\n\nChannel 0: prefer?\n\nChannel 1: don't know what you're saying.\n\nChannel 0: So is it it's the plan speed it it is the speed of your Internet. We have the basic, the standard, and the fast\n\nChannel 1: Yeah.\n\nChannel 0: one.\n\nChannel 1: It won't it won't let me select that. It just takes me to pay now. Are you able to do it on your end, or am I able to talk to somebody else that is actually willing to help me? I start school next week, and I really need to enter on in my apartment.\n\nChannel 0: Okay. We can just select on our end, then send you an invoice. Then once the invoice is settled, we'll then proceed with activating it.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. May I know what plan did you select? Is it\n\nChannel 1: I\n\nChannel 0: the basic,\n\nChannel 1: just want\n\nChannel 0: the standard, or the fast one?\n\nChannel 1: just the the basic one.\n\nChannel 0: So it's $79.95 per month.\n\nChannel 1: What was the one that was 40 or $60.69 dollars?\n\nChannel 0: That is the basic one. It's $69.95 per month.\n\nChannel 1: Is there a cheaper one?\n\nChannel 0: Actually, that's our cheapest one.\n\nChannel 1: Okay. That's fine. I'll have that one.\n\nChannel 0: Then for the contract,\n\nChannel 1: Uh-huh.\n\nChannel 0: is it twelve twelve month, twenty four, or no contract?\n\nChannel 1: Just an annual contract.\n\nChannel 0: So for the no contract, it's it has a connection fee, which is $65.\n\nChannel 1: Okay. That's\n\nChannel 0: But\n\nChannel 1: fine.\n\nChannel 0: this is\n\nChannel 1: I'll\n\nChannel 0: just\n\nChannel 1: just go twelve months. Just go twelve months.\n\nChannel 0: For the twelve month, it's $45.\n\nChannel 1: That's fine.\n\nChannel 0: Mhmm. Yeah. So let me just total it for you now. So I think you're getting the correct amount because on my end, it's also $114.\n\nChannel 1: So why do I have to pay a $114 right now?\n\nChannel 0: Yeah. Because that is the upfront payment for the connection fee and your upfront payment for the plan speed for the plan that you selected.\n\nChannel 1: Is there any way I can pay something littler today?\n\nChannel 0: No. Because for us to proceed, we have to we have to settle the upfront payment first.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.10167203843593596},{"text":"Good morning.","start":2.8,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.3057248890399933},{"text":"This is Maureen from","start":3.4399998,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.17930170893669128}],"sentiment":"neutral","sentiment_score":0.20433266460895538,"channel":0,"num_words":7,"start":2.32,"end":5.2799997},{"sentences":[{"text":"Hello.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.1804056465625763}],"sentiment":"neutral","sentiment_score":0.1804056465625763,"channel":1,"num_words":1,"start":5.12,"end":5.62},{"sentences":[{"text":"Airtel,","start":5.2799997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.12875328958034515}],"sentiment":"neutral","sentiment_score":0.12875328958034515,"channel":0,"num_words":1,"start":5.2799997,"end":5.7599998},{"sentences":[{"text":"Look.","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.04573129117488861}],"sentiment":"neutral","sentiment_score":0.04573129117488861,"channel":1,"num_words":1,"start":5.7599998,"end":6.0},{"sentences":[{"text":"Texas.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.14064094424247742}],"sentiment":"neutral","sentiment_score":0.14064094424247742,"channel":0,"num_words":1,"start":5.7599998,"end":6.2599998},{"sentences":[{"text":"It's me look.","start":6.0,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.015015246036152044},{"text":"It's me again.","start":6.7999997,"end":7.68,"sentiment":"neutral","sentiment_score":-0.03426411561667919},{"text":"I'm just calling","start":7.68,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.11106952279806137}],"sentiment":"neutral","sentiment_score":-0.043439464126196176,"channel":1,"num_words":9,"start":6.0,"end":8.559999},{"sentences":[{"text":"Mhmm.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":-0.10964667797088624}],"sentiment":"neutral","sentiment_score":-0.10964667797088624,"channel":0,"num_words":1,"start":8.48,"end":8.98},{"sentences":[{"text":"because I've tried so many times, but it also keeps telling me to pay, like, a $114.","start":8.559999,"end":13.7,"sentiment":"negative","sentiment_score":-0.3419831640580121},{"text":"And I get a modem, and it won't let me click just one.","start":14.335,"end":17.875,"sentiment":"negative","sentiment_score":-0.3699954473055326},{"text":"Are you able to do it on your side, or am I able to talk to somebody else?","start":20.815,"end":24.435001,"sentiment":"neutral","sentiment_score":-0.11689630875156985}],"sentiment":"neutral","sentiment_score":-0.2651622533642997,"channel":1,"num_words":48,"start":8.559999,"end":24.435001},{"sentences":[{"text":"May I know what did you select?","start":28.400002,"end":29.94,"sentiment":"neutral","sentiment_score":-0.03371743911078998}],"sentiment":"neutral","sentiment_score":-0.03371743911078998,"channel":0,"num_words":7,"start":28.400002,"end":29.94},{"sentences":[{"text":"Pardon?","start":30.79,"end":31.29,"sentiment":"neutral","sentiment_score":-0.06903770565986633}],"sentiment":"neutral","sentiment_score":-0.06903770565986633,"channel":1,"num_words":1,"start":30.79,"end":31.29},{"sentences":[{"text":"May I know what did you select at the website?","start":32.64,"end":34.9,"sentiment":"neutral","sentiment_score":-0.030180232133716345}],"sentiment":"neutral","sentiment_score":-0.030180232133716345,"channel":0,"num_words":10,"start":32.64,"end":34.9},{"sentences":[{"text":"I selected the twelve months re the it was the","start":35.35,"end":40.79,"sentiment":"neutral","sentiment_score":-0.00766193438321352}],"sentiment":"neutral","sentiment_score":-0.00766193438321352,"channel":1,"num_words":10,"start":35.35,"end":40.79},{"sentences":[{"text":"Mhmm.","start":40.72,"end":41.22,"sentiment":"neutral","sentiment_score":-0.009988611564040184}],"sentiment":"neutral","sentiment_score":-0.009988611564040184,"channel":0,"num_words":1,"start":40.72,"end":41.22},{"sentences":[{"text":"twelve month one.","start":40.79,"end":41.85,"sentiment":"neutral","sentiment_score":-0.0037660039961338043}],"sentiment":"neutral","sentiment_score":-0.0037660039961338043,"channel":1,"num_words":3,"start":40.79,"end":41.85},{"sentences":[{"text":"Mhmm.","start":42.88,"end":43.335,"sentiment":"neutral","sentiment_score":-0.00286167673766613}],"sentiment":"neutral","sentiment_score":-0.00286167673766613,"channel":0,"num_words":1,"start":42.88,"end":43.335},{"sentences":[{"text":"Yeah.","start":43.345,"end":43.665,"sentiment":"neutral","sentiment_score":-0.00931024644523859},{"text":"No.","start":43.665,"end":43.985,"sentiment":"neutral","sentiment_score":-0.08794962614774704},{"text":"Account pound.","start":43.985,"end":44.885,"sentiment":"neutral","sentiment_score":-0.07929232716560364},{"text":"Yeah.","start":45.505,"end":45.825,"sentiment":"neutral","sentiment_score":-0.035470545291900635},{"text":"And I didn't have to pay a starter fee.","start":45.825,"end":47.685,"sentiment":"neutral","sentiment_score":-0.044780027121305466}],"sentiment":"neutral","sentiment_score":-0.04959537973627448,"channel":1,"num_words":14,"start":43.345,"end":47.685},{"sentences":[{"text":"Have you selected the speed?","start":51.655,"end":53.274998,"sentiment":"neutral","sentiment_score":0.013762228004634381}],"sentiment":"neutral","sentiment_score":0.013762228004634381,"channel":0,"num_words":5,"start":51.655,"end":53.274998},{"sentences":[{"text":"Yes.","start":53.905,"end":54.225,"sentiment":"neutral","sentiment_score":0.06841454654932022},{"text":"I did.","start":54.225,"end":54.545,"sentiment":"neutral","sentiment_score":0.08051680028438568},{"text":"I collected everything.","start":54.545,"end":55.505,"sentiment":"neutral","sentiment_score":0.052814374367396034},{"text":"And then I did everything.","start":55.505,"end":56.725,"sentiment":"neutral","sentiment_score":-0.03376779779791832},{"text":"Told me the payment was gonna cost a $114.","start":56.95,"end":59.370003,"sentiment":"neutral","sentiment_score":-0.09599399980571535}],"sentiment":"neutral","sentiment_score":-0.0322446858510375,"channel":1,"num_words":20,"start":53.905,"end":59.370003},{"sentences":[{"text":"May I know what speed did you select?","start":62.89,"end":64.67,"sentiment":"neutral","sentiment_score":0.004692614660598338}],"sentiment":"neutral","sentiment_score":0.004692614660598338,"channel":0,"num_words":8,"start":62.89,"end":64.67},{"sentences":[{"text":"Pardon?","start":65.11,"end":65.51,"sentiment":"neutral","sentiment_score":-0.07790402323007584},{"text":"It wouldn't let me select anything.","start":65.51,"end":67.21,"sentiment":"neutral","sentiment_score":-0.32395050923029584}],"sentiment":"neutral","sentiment_score":-0.2888010112302644,"channel":1,"num_words":7,"start":65.11,"end":67.21},{"sentences":[{"text":"But if ever, what plan do you want?","start":70.705,"end":74.565,"sentiment":"neutral","sentiment_score":-0.10207165777683258}],"sentiment":"neutral","sentiment_score":-0.10207165777683258,"channel":0,"num_words":8,"start":70.705,"end":74.565},{"sentences":[{"text":"Pardon?","start":75.555,"end":76.055,"sentiment":"neutral","sentiment_score":-0.07121023535728455}],"sentiment":"neutral","sentiment_score":-0.07121023535728455,"channel":1,"num_words":1,"start":75.555,"end":76.055},{"sentences":[{"text":"But if ever, what plan do you","start":78.145,"end":81.525,"sentiment":"neutral","sentiment_score":-0.05876011348196438}],"sentiment":"neutral","sentiment_score":-0.05876011348196438,"channel":0,"num_words":7,"start":78.145,"end":81.525},{"sentences":[{"text":"I","start":81.555,"end":81.795,"sentiment":"neutral","sentiment_score":-0.05244159698486328}],"sentiment":"neutral","sentiment_score":-0.05244159698486328,"channel":1,"num_words":1,"start":81.555,"end":81.795},{"sentences":[{"text":"prefer?","start":81.665,"end":82.165,"sentiment":"neutral","sentiment_score":-0.05928853154182434}],"sentiment":"neutral","sentiment_score":-0.05928853154182434,"channel":0,"num_words":1,"start":81.665,"end":82.165},{"sentences":[{"text":"don't know what you're saying.","start":81.795,"end":83.015,"sentiment":"neutral","sentiment_score":-0.17574045658111573}],"sentiment":"neutral","sentiment_score":-0.17574045658111573,"channel":1,"num_words":5,"start":81.795,"end":83.015},{"sentences":[{"text":"So is it it's the plan speed it it is the speed of your Internet.","start":85.5,"end":90.4,"sentiment":"neutral","sentiment_score":-0.05045322154959043},{"text":"We have the basic, the standard, and the fast","start":90.700005,"end":93.5,"sentiment":"neutral","sentiment_score":-0.014465021797352366}],"sentiment":"neutral","sentiment_score":-0.03695764664250115,"channel":0,"num_words":24,"start":85.5,"end":93.5},{"sentences":[{"text":"Yeah.","start":93.47,"end":93.79,"sentiment":"neutral","sentiment_score":-0.09798015654087068}],"sentiment":"neutral","sentiment_score":-0.09798015654087068,"channel":1,"num_words":1,"start":93.47,"end":93.79},{"sentences":[{"text":"one.","start":93.5,"end":94.0,"sentiment":"neutral","sentiment_score":-0.192673921585083}],"sentiment":"neutral","sentiment_score":-0.192673921585083,"channel":0,"num_words":1,"start":93.5,"end":94.0},{"sentences":[{"text":"It won't it won't let me select that.","start":93.79,"end":96.045,"sentiment":"negative","sentiment_score":-0.48856285586953163},{"text":"It just takes me to pay now.","start":98.765,"end":101.905,"sentiment":"negative","sentiment_score":-0.4967890977859497},{"text":"Are you able to do it on your end, or am I able to talk to somebody else that is actually willing to help me?","start":103.564995,"end":108.545,"sentiment":"neutral","sentiment_score":-0.15725726693868636},{"text":"I start school next week, and I really need to enter on in my apartment.","start":109.14001,"end":112.68,"sentiment":"neutral","sentiment_score":-0.08943036397298178}],"sentiment":"neutral","sentiment_score":-0.2301620666276325,"channel":1,"num_words":55,"start":93.79,"end":112.68},{"sentences":[{"text":"Okay.","start":114.515,"end":114.93,"sentiment":"neutral","sentiment_score":0.1278851181268692},{"text":"We can just select on our end, then send you an invoice.","start":115.89,"end":120.93,"sentiment":"neutral","sentiment_score":0.17180746669570604},{"text":"Then once the invoice is settled, we'll then proceed with activating it.","start":120.93,"end":124.71,"sentiment":"neutral","sentiment_score":0.16554302225510278}],"sentiment":"neutral","sentiment_score":0.16704363942146302,"channel":0,"num_words":25,"start":114.515,"end":124.71},{"sentences":[{"text":"Okay.","start":125.185,"end":125.685,"sentiment":"neutral","sentiment_score":0.08216862380504608}],"sentiment":"neutral","sentiment_score":0.08216862380504608,"channel":1,"num_words":1,"start":125.185,"end":125.685},{"sentences":[{"text":"Yeah.","start":126.29,"end":126.79,"sentiment":"neutral","sentiment_score":0.072018563747406},{"text":"May I know what plan did you select?","start":127.09,"end":128.895,"sentiment":"neutral","sentiment_score":0.05240754783153534},{"text":"Is it","start":129.455,"end":129.935,"sentiment":"neutral","sentiment_score":0.012312561739236115}],"sentiment":"neutral","sentiment_score":0.046900369988923725,"channel":0,"num_words":11,"start":126.29,"end":129.935},{"sentences":[{"text":"I","start":129.825,"end":130.14499,"sentiment":"neutral","sentiment_score":0.010274294763803482}],"sentiment":"neutral","sentiment_score":0.010274294763803482,"channel":1,"num_words":1,"start":129.825,"end":130.14499},{"sentences":[{"text":"the basic,","start":129.935,"end":130.595,"sentiment":"neutral","sentiment_score":0.012002880685031414}],"sentiment":"neutral","sentiment_score":0.012002880685031414,"channel":0,"num_words":2,"start":129.935,"end":130.595},{"sentences":[{"text":"just want","start":130.14499,"end":130.885,"sentiment":"neutral","sentiment_score":0.01801330503076315}],"sentiment":"neutral","sentiment_score":0.01801330503076315,"channel":1,"num_words":2,"start":130.14499,"end":130.885},{"sentences":[{"text":"the standard, or the fast one?","start":130.655,"end":132.35501,"sentiment":"neutral","sentiment_score":0.03527042704323927}],"sentiment":"neutral","sentiment_score":0.03527042704323927,"channel":0,"num_words":6,"start":130.655,"end":132.35501},{"sentences":[{"text":"just the the basic one.","start":133.50499,"end":135.525,"sentiment":"neutral","sentiment_score":-0.003613169863820076}],"sentiment":"neutral","sentiment_score":-0.003613169863820076,"channel":1,"num_words":5,"start":133.50499,"end":135.525},{"sentences":[{"text":"So it's $79.95 per month.","start":136.575,"end":140.115,"sentiment":"neutral","sentiment_score":0.01007737945765257}],"sentiment":"neutral","sentiment_score":0.01007737945765257,"channel":0,"num_words":5,"start":136.575,"end":140.115},{"sentences":[{"text":"What was the one that was 40 or $60.69 dollars?","start":141.32,"end":145.18001,"sentiment":"neutral","sentiment_score":-0.006064280401915312}],"sentiment":"neutral","sentiment_score":-0.006064280401915312,"channel":1,"num_words":10,"start":141.32,"end":145.18001},{"sentences":[{"text":"That is the basic one.","start":146.9,"end":148.43999,"sentiment":"neutral","sentiment_score":0.020086759328842164},{"text":"It's $69.95 per month.","start":148.5,"end":152.51999,"sentiment":"neutral","sentiment_score":0.027332438621670008}],"sentiment":"neutral","sentiment_score":0.02330706123676565,"channel":0,"num_words":9,"start":146.9,"end":152.51999},{"sentences":[{"text":"Is there a cheaper one?","start":153.015,"end":154.39499,"sentiment":"neutral","sentiment_score":-0.010857771337032317}],"sentiment":"neutral","sentiment_score":-0.010857771337032317,"channel":1,"num_words":5,"start":153.015,"end":154.39499},{"sentences":[{"text":"Actually, that's our cheapest one.","start":155.615,"end":157.47499,"sentiment":"neutral","sentiment_score":0.05284430533647537}],"sentiment":"neutral","sentiment_score":0.05284430533647537,"channel":0,"num_words":5,"start":155.615,"end":157.47499},{"sentences":[{"text":"Okay.","start":157.495,"end":157.81499,"sentiment":"neutral","sentiment_score":0.2199818342924118},{"text":"That's fine.","start":157.81499,"end":158.215,"sentiment":"positive","sentiment_score":0.3798992186784744},{"text":"I'll have that one.","start":158.215,"end":159.275,"sentiment":"positive","sentiment_score":0.3655327409505844}],"sentiment":"positive","sentiment_score":0.34884446220738546,"channel":1,"num_words":7,"start":157.495,"end":159.275},{"sentences":[{"text":"Then for the contract,","start":159.935,"end":161.235,"sentiment":"neutral","sentiment_score":0.00957700447179377}],"sentiment":"neutral","sentiment_score":0.00957700447179377,"channel":0,"num_words":4,"start":159.935,"end":161.235},{"sentences":[{"text":"Uh-huh.","start":164.14,"end":164.64,"sentiment":"neutral","sentiment_score":-0.0006808270118199289}],"sentiment":"neutral","sentiment_score":-0.0006808270118199289,"channel":1,"num_words":1,"start":164.14,"end":164.64},{"sentences":[{"text":"is it twelve twelve month, twenty four, or no contract?","start":166.095,"end":170.06,"sentiment":"neutral","sentiment_score":-0.008554741088300944}],"sentiment":"neutral","sentiment_score":-0.008554741088300944,"channel":0,"num_words":10,"start":166.095,"end":170.06},{"sentences":[{"text":"Just an annual contract.","start":171.65999,"end":172.95999,"sentiment":"neutral","sentiment_score":-0.0116936219856143}],"sentiment":"neutral","sentiment_score":-0.0116936219856143,"channel":1,"num_words":4,"start":171.65999,"end":172.95999},{"sentences":[{"text":"So for the no contract, it's it has a connection fee, which is $65.","start":174.28,"end":179.42,"sentiment":"neutral","sentiment_score":-0.012626408200178827}],"sentiment":"neutral","sentiment_score":-0.012626408200178827,"channel":0,"num_words":14,"start":174.28,"end":179.42},{"sentences":[{"text":"Okay.","start":179.385,"end":179.625,"sentiment":"neutral","sentiment_score":0.04293258488178253},{"text":"That's","start":179.625,"end":179.865,"sentiment":"neutral","sentiment_score":0.048109348863363266}],"sentiment":"neutral","sentiment_score":0.0455209668725729,"channel":1,"num_words":2,"start":179.385,"end":179.865},{"sentences":[{"text":"But","start":179.775,"end":179.935,"sentiment":"neutral","sentiment_score":0.05952214077115059}],"sentiment":"neutral","sentiment_score":0.05952214077115059,"channel":0,"num_words":1,"start":179.775,"end":179.935},{"sentences":[{"text":"fine.","start":179.865,"end":180.105,"sentiment":"neutral","sentiment_score":0.11577078700065611}],"sentiment":"neutral","sentiment_score":0.11577078700065611,"channel":1,"num_words":1,"start":179.865,"end":180.105},{"sentences":[{"text":"this is","start":179.935,"end":180.25499,"sentiment":"neutral","sentiment_score":0.07136298902332783}],"sentiment":"neutral","sentiment_score":0.07136298902332783,"channel":0,"num_words":2,"start":179.935,"end":180.25499},{"sentences":[{"text":"I'll","start":180.105,"end":180.265,"sentiment":"neutral","sentiment_score":0.0646374449133873}],"sentiment":"neutral","sentiment_score":0.0646374449133873,"channel":1,"num_words":1,"start":180.105,"end":180.265},{"sentences":[{"text":"just","start":180.25499,"end":180.75499,"sentiment":"neutral","sentiment_score":0.073098324239254}],"sentiment":"neutral","sentiment_score":0.073098324239254,"channel":0,"num_words":1,"start":180.25499,"end":180.75499},{"sentences":[{"text":"just go twelve months.","start":180.265,"end":181.405,"sentiment":"neutral","sentiment_score":0.061920409090816975},{"text":"Just go twelve months.","start":181.545,"end":182.685,"sentiment":"neutral","sentiment_score":0.04568553064018488}],"sentiment":"neutral","sentiment_score":0.05380296986550093,"channel":1,"num_words":8,"start":180.265,"end":182.685},{"sentences":[{"text":"For the twelve month, it's $45.","start":185.135,"end":188.67499,"sentiment":"neutral","sentiment_score":0.04945086253186067}],"sentiment":"neutral","sentiment_score":0.04945086253186067,"channel":0,"num_words":6,"start":185.135,"end":188.67499},{"sentences":[{"text":"That's fine.","start":189.465,"end":190.285,"sentiment":"neutral","sentiment_score":0.19575749337673187}],"sentiment":"neutral","sentiment_score":0.19575749337673187,"channel":1,"num_words":2,"start":189.465,"end":190.285},{"sentences":[{"text":"Mhmm.","start":190.575,"end":191.075,"sentiment":"neutral","sentiment_score":0.05227966979146004},{"text":"Yeah.","start":191.135,"end":191.635,"sentiment":"neutral","sentiment_score":0.08800967037677765},{"text":"So let me just total it for you now.","start":192.56999,"end":196.11,"sentiment":"neutral","sentiment_score":0.10094669005937046},{"text":"So I think you're getting the correct amount because on my end, it's also $114.","start":196.97,"end":203.47,"sentiment":"neutral","sentiment_score":0.12291987886031469}],"sentiment":"neutral","sentiment_score":0.11125414360028046,"channel":0,"num_words":26,"start":190.575,"end":203.47},{"sentences":[{"text":"So why do I have to pay a $114 right now?","start":204.81999,"end":207.66501,"sentiment":"neutral","sentiment_score":-0.30774093622511084}],"sentiment":"neutral","sentiment_score":-0.30774093622511084,"channel":1,"num_words":11,"start":204.81999,"end":207.66501},{"sentences":[{"text":"Yeah.","start":208.705,"end":209.025,"sentiment":"neutral","sentiment_score":-0.03995579853653908},{"text":"Because that is the upfront payment for the connection fee and your upfront payment for the plan speed for the plan that you selected.","start":209.025,"end":218.72499,"sentiment":"neutral","sentiment_score":-0.010960124898701906}],"sentiment":"neutral","sentiment_score":-0.012119951844215392,"channel":0,"num_words":25,"start":208.705,"end":218.72499},{"sentences":[{"text":"Is there any way I can pay something littler today?","start":220.31,"end":222.81,"sentiment":"neutral","sentiment_score":-0.0892147347331047}],"sentiment":"neutral","sentiment_score":-0.0892147347331047,"channel":1,"num_words":10,"start":220.31,"end":222.81},{"sentences":[{"text":"No.","start":227.04,"end":227.54,"sentiment":"neutral","sentiment_score":-0.14046400785446167},{"text":"Because for us to proceed, we have to we have to settle the upfront payment first.","start":227.76,"end":233.62,"sentiment":"negative","sentiment_score":-0.3933007810264826}],"sentiment":"negative","sentiment_score":-0.37842802966342254,"channel":0,"num_words":17,"start":227.04,"end":233.62},{"sentences":[{"text":"Okay.","start":236.81487,"end":237.31487,"sentiment":"neutral","sentiment_score":-0.1350664049386978}],"sentiment":"neutral","sentiment_score":-0.1350664049386978,"channel":1,"num_words":1,"start":236.81487,"end":237.31487}]},"summary":{"result":"success","short":"The customer is having trouble accessing their account and is asking the representative for help. The representative guides the customer through the process of selecting the speed plan and settling the upfront payment for their plan. The customer is confused about the payment and decides to pay the $114 upfront."},"intents":{"segments":[{"text":"I'm just calling Mhmm. because I've tried so many times, but it also keeps telling me to pay, like, a $114. And I get a modem, and it won't let me click just one. Are you able to do it on your side, or am I able to talk to somebody else?","start_word":17,"end_word":68,"intents":[{"intent":"Request assistance with modem","confidence_score":0.014561891}]},{"text":"because I've tried so many times, but it also keeps telling me to pay, like, a $114. And I get a modem, and it won't let me click just one. Are you able to do it on your side, or am I able to talk to somebody else?","start_word":21,"end_word":68,"intents":[{"intent":"Verify payment method","confidence_score":0.002753619}]},{"text":"I selected the twelve months re the it was the Mhmm. twelve month one.","start_word":87,"end_word":100,"intents":[{"intent":"Select plan","confidence_score":0.000095598036}]},{"text":"So is it it's the plan speed it it is the speed of your Internet. We have the basic, the standard, and the fast Yeah. one.","start_word":179,"end_word":204,"intents":[{"intent":"Determine plan speed","confidence_score":0.009626803}]},{"text":"May I know what plan did you select? Is it I the basic, just want the standard, or the fast one?","start_word":287,"end_word":307,"intents":[{"intent":"Check plan and price","confidence_score":0.00015171133}]},{"text":"May I know what plan did you select? Is it I the basic, just want the standard, or the fast one? just the the basic one. So it's $79.95 per month. What was the one that was 40 or $60.69 dollars? That is the basic one.","start_word":287,"end_word":332,"intents":[{"intent":"Confirm company details","confidence_score":0.00000334586}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Hello. Airtel, Texas. Look. It's me look. It's me again. I'm just calling Mhmm. because I've tried so many times, but it also keeps telling me to pay, like, a $114.","start_word":0,"end_word":37,"sentiment":"neutral","sentiment_score":-0.08927789330482483},{"text":"And I get a modem, and it won't let me click just one.","start_word":38,"end_word":50,"sentiment":"negative","sentiment_score":-0.3735372126102447},{"text":"Are you able to do it on your side, or am I able to talk to somebody else? May I know what did you select? Pardon? May I know what did you select at the website? I selected the twelve months re the it was the Mhmm. twelve month one. Mhmm. Yeah. No. Account pound. Yeah. And I didn't have to pay a starter fee. Have you selected the speed? Yes. I did. I collected everything. And then I did everything. Told me the payment was gonna cost a $114. May I know what speed did you select? Pardon? It wouldn't let me select anything. But if ever, what plan do you want? Pardon? But if ever, what plan do you I prefer? don't know what you're saying. So is it it's the plan speed it it is the speed of your Internet. We have the basic, the standard, and the fast Yeah. one.","start_word":51,"end_word":204,"sentiment":"neutral","sentiment_score":-0.06469587236642838},{"text":"It won't it won't let me select that. It just takes me to pay now.","start_word":205,"end_word":219,"sentiment":"negative","sentiment_score":-0.4988391697406769},{"text":"Are you able to do it on your end, or am I able to talk to somebody else that is actually willing to help me? I start school next week, and I really need to enter on in my apartment. Okay. We can just select on our end, then send you an invoice. Then once the invoice is settled, we'll then proceed with activating it. Okay. Yeah. May I know what plan did you select? Is it I the basic, just want the standard, or the fast one? just the the basic one. So it's $79.95 per month. What was the one that was 40 or $60.69 dollars? That is the basic one. It's $69.95 per month. Is there a cheaper one? Actually, that's our cheapest one. Okay.","start_word":220,"end_word":347,"sentiment":"neutral","sentiment_score":0.006627639377256855},{"text":"That's fine. I'll have that one.","start_word":348,"end_word":353,"sentiment":"positive","sentiment_score":0.3743906021118164},{"text":"Then for the contract, Uh-huh. is it twelve twelve month, twenty four, or no contract? Just an annual contract. So for the no contract, it's it has a connection fee, which is $65. Okay. That's But fine. this is I'll just just go twelve months. Just go twelve months. For the twelve month, it's $45. That's fine. Mhmm. Yeah. So let me just total it for you now. So I think you're getting the correct amount because on my end, it's also $114. So why do I have to pay a $114 right now? Yeah. Because that is the upfront payment for the connection fee and your upfront payment for the plan speed for the plan that you selected. Is there any way I can pay something littler today?","start_word":354,"end_word":482,"sentiment":"neutral","sentiment_score":0.005018825177103281},{"text":"No. Because for us to proceed, we have to we have to settle the upfront payment first.","start_word":483,"end_word":499,"sentiment":"negative","sentiment_score":-0.3809244667782503},{"text":"Okay.","start_word":500,"end_word":500,"sentiment":"neutral","sentiment_score":-0.07433003187179565}],"average":{"sentiment":"neutral","sentiment_score":-0.05308927635547977}}}}