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Hello. Good afternoon. Bing? Yes.\n\nHi, Ming. Good morning. This is Mary calling from Vigilance AI. I hope you're doing well. We are I'm sorry?\n\nVigilance AI. Sorry, Bing, but I'm having trouble to hear you. Can you speak louder? Yes. I can hear you now.\n\nYes. Sorry. Like what I've said, I'm calling from Vigilance AI. We are a cybersecurity company that runs an AI powered MDR platform. We're trying to get in touch because our CTO would love to schedule a quick demo with you just to introduce about our company.\n\nAnd we're just checking your availability if you do have an open schedule by the end of this month, Like, on the August 27, would you be available? This is for cybersecurity or SOC platform. Yes. I believe that you are one of the IT manager here at h m yes. For the company h m advisors.\n\nYeah. Mhmm. Mhmm. Mhmm. I oh, I see.\n\nI understand. But do you know, like, the person who's in charge now for this, for the cybersecurity or SOP? Mhmm. Okay. Mhmm.\n\nMhmm. Okay. Mhmm. Mhmm. Mhmm.\n\nMhmm. Okay. Sure. I'll make a note. Thank you also for taking my call.\n\nHave a good one.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.02243658527731895},{"text":"Hello.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.07765545696020126},{"text":"Good afternoon.","start":4.0,"end":4.66,"sentiment":"neutral","sentiment_score":0.24682879447937012},{"text":"Bing?","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.17697691917419434},{"text":"Yes.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.20122195780277252}],"sentiment":"neutral","sentiment_score":0.1619914180288712,"num_words":6,"start":1.8399999,"end":7.94},{"sentences":[{"text":"Hi, Ming.","start":8.0,"end":8.72,"sentiment":"neutral","sentiment_score":0.26495905220508575},{"text":"Good morning.","start":8.72,"end":9.38,"sentiment":"positive","sentiment_score":0.5270463228225708},{"text":"This is Mary calling from Vigilance 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Can you hear me now better? Oh, yes. Okay. Sorry. So what's this for? Is it for Hamilton Morelos? Right. For for for the company. Yes. So, actually, there's been recent some changes with the company. So, actually, the the business actually have decided to outsource the internal IT. So, actually, I'm not working there anymore. So my role is actually got redundant. Yeah. So, technically, I'm I'm not working there anymore. The best way to contact maybe just to contact the office directly. So the number I can give you the number. Yes. The number is 03 9890 1100. So this is a office reception number. Just call there and then ask them to transfer to it's probably one of the partner or or one of the manager where, you know, looking at that. So if I give that give the call to that number first and then just ask asking for, you know, a proper person to contact. No problem. Thank you very thank you. 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Can you hear me now better? Oh, yes. Okay. Sorry.\n\nSo what's this for? Is it for Hamilton Morelos? Right. For for for the company. Yes.\n\nSo, actually, there's been recent some changes with the company. So, actually, the the business actually have decided to outsource the internal IT. So, actually, I'm not working there anymore. So my role is actually got redundant. Yeah.\n\nSo, technically, I'm I'm not working there anymore. The best way to contact maybe just to contact the office directly. So the number I can give you the number. Yes. The number is 03 9890 1100.\n\nSo this is a office reception number. Just call there and then ask them to transfer to it's probably one of the partner or or one of the manager where, you know, looking at that. So if I give that give the call to that number first and then just ask asking for, you know, a proper person to contact. No problem. Thank you very thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":35.98,"end":36.38,"sentiment":"neutral","sentiment_score":-0.06399039924144745},{"text":"Can you hear me now better?","start":36.38,"end":37.84,"sentiment":"neutral","sentiment_score":-0.11913721139232318},{"text":"Oh, yes.","start":40.985,"end":41.645,"sentiment":"neutral","sentiment_score":0.04151357710361481},{"text":"Okay.","start":55.62,"end":56.12,"sentiment":"neutral","sentiment_score":0.12258702516555786},{"text":"Sorry.","start":77.665,"end":78.065,"sentiment":"neutral","sentiment_score":-0.05510736629366875}],"sentiment":"neutral","sentiment_score":-0.057118804956024345,"num_words":11,"start":35.98,"end":78.065},{"sentences":[{"text":"So what's this for?","start":78.065,"end":79.925,"sentiment":"neutral","sentiment_score":-0.04936091508716345},{"text":"Is it for Hamilton Morelos?","start":80.305,"end":90.73,"sentiment":"neutral","sentiment_score":-0.02077935105189681},{"text":"Right.","start":90.73,"end":91.23,"sentiment":"neutral","sentiment_score":0.02523338794708252},{"text":"For for for the company.","start":98.315,"end":100.175,"sentiment":"neutral","sentiment_score":0.002969801053404808},{"text":"Yes.","start":104.555,"end":105.055,"sentiment":"neutral","sentiment_score":0.030027050524950027}],"sentiment":"neutral","sentiment_score":-0.014451935741817579,"num_words":16,"start":78.065,"end":105.055},{"sentences":[{"text":"So, actually, there's been recent some changes with the company.","start":105.515,"end":110.509995,"sentiment":"neutral","sentiment_score":-0.025634871702641247},{"text":"So, actually, the the business actually have decided to outsource the internal IT.","start":110.57,"end":119.63,"sentiment":"neutral","sentiment_score":-0.12499330593989445},{"text":"So, actually, I'm not working there anymore.","start":120.215,"end":123.034996,"sentiment":"neutral","sentiment_score":-0.22131022810935974},{"text":"So my role is actually got redundant.","start":123.655,"end":125.835,"sentiment":"neutral","sentiment_score":-0.2272593868630273},{"text":"Yeah.","start":127.975,"end":128.375,"sentiment":"neutral","sentiment_score":-0.06624870747327805}],"sentiment":"neutral","sentiment_score":-0.1338815185927639,"num_words":38,"start":105.515,"end":128.375},{"sentences":[{"text":"So, technically, I'm I'm not working there anymore.","start":128.375,"end":131.035,"sentiment":"neutral","sentiment_score":-0.19136291928589344},{"text":"The best way to contact maybe just to contact the office directly.","start":140.43,"end":144.85,"sentiment":"neutral","sentiment_score":-0.05085186411937078},{"text":"So the number I can give you the number.","start":146.675,"end":148.775,"sentiment":"neutral","sentiment_score":0.0040958762789766},{"text":"Yes.","start":152.275,"end":152.775,"sentiment":"neutral","sentiment_score":0.033299416303634644},{"text":"The number is 03 9890 1100.","start":152.835,"end":161.015,"sentiment":"neutral","sentiment_score":0.013701492454856634}],"sentiment":"neutral","sentiment_score":-0.05524317961600092,"num_words":36,"start":128.375,"end":161.015},{"sentences":[{"text":"So this is a office reception number.","start":164.3,"end":168.38,"sentiment":"neutral","sentiment_score":0.023697709664702415},{"text":"Just call there and then ask them to transfer to it's probably one of the partner or or one of the manager where, you know, looking at that.","start":168.38,"end":179.775,"sentiment":"neutral","sentiment_score":-0.0037145266043288367},{"text":"So if I give that give the call to that number first and then just ask asking for, you know, a proper person to contact.","start":179.915,"end":187.935,"sentiment":"neutral","sentiment_score":0.014677093401551246},{"text":"No problem.","start":194.39,"end":195.03,"sentiment":"positive","sentiment_score":0.38852502405643463},{"text":"Thank you very thank you.","start":195.03,"end":196.56999,"sentiment":"positive","sentiment_score":0.6549888014793396}],"sentiment":"neutral","sentiment_score":0.06687759124298594,"num_words":67,"start":164.3,"end":196.56999},{"sentences":[{"text":"Bye.","start":196.70999,"end":197.20999,"sentiment":"neutral","sentiment_score":-0.0873367115855217}],"sentiment":"neutral","sentiment_score":-0.0873367115855217,"num_words":1,"start":196.70999,"end":197.20999}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Hello. Good afternoon. Bing? Yes.\n\nHi, Ming. Good morning. This is Mary calling from Vigilance AI. I hope you're doing well. We are I'm sorry?\n\nVigilance AI. Sorry, Bing, but I'm having trouble to hear you. Can you speak louder?\n\nChannel 1: Hello? Can you hear me now better?\n\nChannel 0: Yes. I can hear you now.\n\nChannel 1: Oh, yes.\n\nChannel 0: Yes. Sorry. Like what I've said, I'm calling from Vigilance AI. We are a cybersecurity company that runs an AI powered MDR platform.\n\nChannel 1: Okay.\n\nChannel 0: We're trying to get in touch because our CTO would love to schedule a quick demo with you just to introduce about our company. And we're just checking your availability if you do have an open schedule by the end of this month, Like, on the August 27, would you be available?\n\nChannel 1: Sorry. So what's this for? Is it for Hamilton\n\nChannel 0: This is for cybersecurity or SOC platform.\n\nChannel 1: Morelos?\n\nChannel 0: Yes.\n\nChannel 1: Right.\n\nChannel 0: I believe that you are one of the IT manager here\n\nChannel 1: For\n\nChannel 0: at\n\nChannel 1: for\n\nChannel 0: h\n\nChannel 1: for the\n\nChannel 0: m\n\nChannel 1: company.\n\nChannel 0: yes. For the company h m advisors.\n\nChannel 1: Yes. So,\n\nChannel 0: Yeah.\n\nChannel 1: actually, there's been recent some changes with the company. So,\n\nChannel 0: Mhmm.\n\nChannel 1: actually, the the business actually have decided to outsource the internal IT. So, actually, I'm not working there anymore.\n\nChannel 0: Mhmm.\n\nChannel 1: So my role is actually got redundant.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So, technically,\n\nChannel 0: I\n\nChannel 1: I'm I'm not working there anymore.\n\nChannel 0: oh, I see. I understand. But do you know, like, the person who's in charge now for this, for the cybersecurity or SOP?\n\nChannel 1: The best way to contact maybe just to contact the office directly.\n\nChannel 0: Mhmm.\n\nChannel 1: So the number I can give you the number.\n\nChannel 0: Okay.\n\nChannel 1: Yes. The number is 03\n\nChannel 0: Mhmm.\n\nChannel 1: 9890\n\nChannel 0: Mhmm.\n\nChannel 1: 1100.\n\nChannel 0: Okay.\n\nChannel 1: So this is a office reception number. Just call there and then\n\nChannel 0: Mhmm.\n\nChannel 1: ask them to transfer to it's probably one of the partner or or one of the manager where, you know, looking at that.\n\nChannel 0: Mhmm.\n\nChannel 1: So if\n\nChannel 0: Mhmm.\n\nChannel 1: I give that give the call to that number first and then\n\nChannel 0: Mhmm.\n\nChannel 1: just ask asking for, you know, a proper person to contact.\n\nChannel 0: Okay. Sure. I'll make a note. Thank you also for taking my call. Have\n\nChannel 1: No\n\nChannel 0: a\n\nChannel 1: problem.\n\nChannel 0: good one.\n\nChannel 1: Thank you very thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.02243658527731895},{"text":"Hello.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.07765545696020126},{"text":"Good afternoon.","start":4.0,"end":4.66,"sentiment":"neutral","sentiment_score":0.24682879447937012},{"text":"Bing?","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.17697691917419434},{"text":"Yes.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.20122195780277252}],"sentiment":"neutral","sentiment_score":0.1619914180288712,"channel":0,"num_words":6,"start":1.8399999,"end":7.94},{"sentences":[{"text":"Hi, Ming.","start":8.0,"end":8.72,"sentiment":"neutral","sentiment_score":0.26495905220508575},{"text":"Good morning.","start":8.72,"end":9.38,"sentiment":"positive","sentiment_score":0.5270463228225708},{"text":"This is Mary calling from Vigilance 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one.","start":194.77501,"end":195.515,"sentiment":"positive","sentiment_score":0.5363371670246124}],"sentiment":"positive","sentiment_score":0.5363371670246124,"channel":0,"num_words":2,"start":194.77501,"end":195.515},{"sentences":[{"text":"Thank you very thank you.","start":195.03,"end":196.56999,"sentiment":"positive","sentiment_score":0.6549888014793396},{"text":"Bye.","start":196.70999,"end":197.20999,"sentiment":"neutral","sentiment_score":-0.0873367115855217}],"sentiment":"positive","sentiment_score":0.5312678826351961,"channel":1,"num_words":6,"start":195.03,"end":197.20999}]},"summary":{"result":"success","short":"An agent from centers of AI called a cybersecurity company to schedule a demo and asked if the customer, Bing, had an open schedule for August 27th. The agent explained that the company had decided to outsource IT and offered to give the customer the best contact number for the IT department. The agent also asked the customer to ask for a proper person to contact if they needed to transfer to the IT department."},"intents":{"segments":[{"text":"We're trying to get in touch because our CTO would love to schedule a quick demo with you just to introduce about our company.","start_word":80,"end_word":103,"intents":[{"intent":"Schedule demo","confidence_score":0.45447946}]},{"text":"And we're just checking your availability if you do have an open schedule by the end of this month, Like, on the August 27, would you be available? Sorry.","start_word":104,"end_word":132,"intents":[{"intent":"Check availability","confidence_score":0.08725759}]},{"text":"actually, the the business actually have decided to outsource the internal IT. So, actually, I'm not working there anymore. Mhmm.","start_word":191,"end_word":210,"intents":[{"intent":"Invoke internal it outsourcing","confidence_score":0.0000013617445}]},{"text":"But do you know, like, the person who's in charge now for this, for the cybersecurity or SOP? The best way to contact maybe just to contact the office directly. Mhmm.","start_word":234,"end_word":264,"intents":[{"intent":"Check responsibilities","confidence_score":0.00002709205},{"intent":"Determine contact person","confidence_score":0.00051544345}]},{"text":"The best way to contact maybe just to contact the office directly.","start_word":252,"end_word":263,"intents":[{"intent":"Request call to office","confidence_score":0.0058784964}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good afternoon. Bing? Yes. Hi, Ming.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.1847014278173447},{"text":"Good morning. This is Mary calling from Vigilance AI. I hope you're doing well.","start_word":8,"end_word":21,"sentiment":"positive","sentiment_score":0.4627120792865753},{"text":"We are I'm sorry? Vigilance AI.","start_word":22,"end_word":27,"sentiment":"neutral","sentiment_score":-0.0720401257276535},{"text":"Sorry, Bing, but I'm having trouble to hear you.","start_word":28,"end_word":36,"sentiment":"negative","sentiment_score":-0.361192911863327},{"text":"Can you speak louder? Hello? Can you hear me now better? Yes. I can hear you now. Oh, yes. Yes. Sorry. Like what I've said, I'm calling from Vigilance AI. We are a cybersecurity company that runs an AI powered MDR platform. Okay. We're trying to get in touch because our CTO would love to schedule a quick demo with you just to introduce about our company. And we're just checking your availability if you do have an open schedule by the end of this month, Like, on the August 27, would you be available? Sorry. So what's this for? Is it for Hamilton This is for cybersecurity or SOC platform. Morelos? Yes. Right. I believe that you are one of the IT manager here For at for h for the m company. yes. For the company h m advisors. Yes. So, Yeah. actually, there's been recent some changes with the company. So, Mhmm. actually, the the business actually have decided to outsource the internal IT. So, actually, I'm not working there anymore. Mhmm. So my role is actually got redundant. Mhmm. Yeah. So, technically, I I'm I'm not working there anymore. oh, I see. I understand. But do you know, like, the person who's in charge now for this, for the cybersecurity or SOP? The best way to contact maybe just to contact the office directly. Mhmm. So the number I can give you the number. Okay. Yes. The number is 03 Mhmm. 9890 Mhmm. 1100. Okay. So this is a office reception number. Just call there and then Mhmm. ask them to transfer to it's probably one of the partner or or one of the manager where, you know, looking at that. Mhmm. So if Mhmm. I give that give the call to that number first and then Mhmm. just ask asking for, you know, a proper person to contact. Okay. Sure. I'll make a note.","start_word":37,"end_word":354,"sentiment":"neutral","sentiment_score":0.0007893243722570767},{"text":"Thank you also for taking my call. Have No a problem. good one. Thank you very thank you.","start_word":355,"end_word":372,"sentiment":"positive","sentiment_score":0.49174508452415466},{"text":"Bye.","start_word":373,"end_word":373,"sentiment":"neutral","sentiment_score":0.13733254373073578}],"average":{"sentiment":"neutral","sentiment_score":0.03197369327236977}}}}