{"metadata":{"transaction_key":"deprecated","request_id":"01a0efe7-e44c-7db0-a410-b40cd0b8afa0","sha256":"2013d9469c690846b69f564e6b9b2518f0e3d055af8d2c01834d4989aa70129b","created":"2026-09-30T01:22:28.711Z","duration":124.70393,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":145,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":165,"output_tokens":165},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":165,"output_tokens":18}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. I'm look for Matt. Just following up on email we sent to him. Is he available? Sure. Thank you. I see. And no worries. Maybe I'll just try to drop an email again to follow-up with him. Thank you.","confidence":0.9970703,"words":[{"word":"yes","start":5.12,"end":5.52,"confidence":0.95581055,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11280776560306548},{"word":"good","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2569364309310913},{"word":"morning","start":5.68,"end":6.08,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.23320287466049192},{"word":"i'm","start":6.08,"end":6.24,"confidence":0.98657227,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1300119012594223},{"word":"look","start":6.24,"end":6.48,"confidence":0.4501953,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.14098066091537476},{"word":"for","start":6.64,"end":6.96,"confidence":0.97509766,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09199031442403792},{"word":"matt","start":6.96,"end":7.46,"confidence":0.92626953,"punctuated_word":"Matt.","sentiment":"neutral","sentiment_score":0.07731950283050537},{"word":"just","start":10.4,"end":10.719999,"confidence":0.48583984,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.012655404396355152},{"word":"following","start":10.719999,"end":11.2,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.017810963094234467},{"word":"up","start":11.2,"end":11.36,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.013062356039881706},{"word":"on","start":11.36,"end":11.679999,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01614995487034321},{"word":"email","start":11.679999,"end":12.0,"confidence":0.9970703,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0405864417552948},{"word":"we","start":12.0,"end":12.24,"confidence":0.99316406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.019095994532108307},{"word":"sent","start":12.24,"end":12.48,"confidence":0.99609375,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.025343243032693863},{"word":"to","start":12.48,"end":12.559999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03840450569987297},{"word":"him","start":12.559999,"end":12.88,"confidence":0.99853516,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":0.031568266451358795},{"word":"is","start":12.88,"end":13.04,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.01526062935590744},{"word":"he","start":13.04,"end":13.28,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.021578006446361545},{"word":"available","start":13.28,"end":13.78,"confidence":0.9995117,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":0.016413044184446335},{"word":"sure","start":18.875,"end":19.275,"confidence":0.90771484,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.23993125557899475},{"word":"thank","start":19.275,"end":19.595,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5682774186134338},{"word":"you","start":19.595,"end":20.095,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4404519200325012},{"word":"i","start":115.27894,"end":115.59894,"confidence":0.7817383,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0006865635514259338},{"word":"see","start":115.59894,"end":115.91894,"confidence":0.9851074,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.007525354623794556},{"word":"and","start":115.91894,"end":116.158936,"confidence":0.9165039,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.036952462047338486},{"word":"no","start":116.158936,"end":116.31894,"confidence":0.9667969,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.03404426574707031},{"word":"worries","start":116.31894,"end":116.798935,"confidence":0.98339844,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.010398630052804949},{"word":"maybe","start":116.798935,"end":117.03894,"confidence":1.0,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.009064756333827972},{"word":"i'll","start":117.03894,"end":117.19894,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02176882885396481},{"word":"just","start":117.19894,"end":117.438934,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.015294738113880156},{"word":"try","start":117.438934,"end":117.67894,"confidence":0.98828125,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.01684587448835373},{"word":"to","start":117.67894,"end":117.838936,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0003052651882171631},{"word":"drop","start":117.838936,"end":118.07893,"confidence":0.9970703,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":0.020759589970111847},{"word":"an","start":118.07893,"end":118.23894,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.014587175101041794},{"word":"email","start":118.23894,"end":118.55894,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.030967235565185547},{"word":"again","start":118.55894,"end":118.798935,"confidence":0.99609375,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.005337260663509369},{"word":"to","start":118.798935,"end":119.03894,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004039056599140167},{"word":"follow-up","start":119.03894,"end":119.518936,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":-0.0001297841517953202},{"word":"with","start":119.518936,"end":119.758934,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.005101881921291351},{"word":"him","start":119.758934,"end":120.158936,"confidence":0.9916992,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.011801734566688538},{"word":"thank","start":120.158936,"end":120.39893,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4652022123336792},{"word":"you","start":120.39893,"end":120.89893,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3121083974838257}],"paragraphs":{"transcript":"\nYes. Good morning. I'm look for Matt. Just following up on email we sent to him. Is he available?\n\nSure. Thank you. I see. And no worries. Maybe I'll just try to drop an email again to follow-up with him.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.11280776560306548},{"text":"Good morning.","start":5.52,"end":6.08,"sentiment":"neutral","sentiment_score":0.24506965279579163},{"text":"I'm look for Matt.","start":6.08,"end":7.46,"sentiment":"neutral","sentiment_score":0.11007559485733509},{"text":"Just following up on email we sent to him.","start":10.4,"end":12.88,"sentiment":"neutral","sentiment_score":0.023853014430238142},{"text":"Is he available?","start":12.88,"end":13.78,"sentiment":"neutral","sentiment_score":0.017750559995571773}],"sentiment":"neutral","sentiment_score":0.0690093821306762,"num_words":19,"start":5.12,"end":13.78},{"sentences":[{"text":"Sure.","start":18.875,"end":19.275,"sentiment":"neutral","sentiment_score":0.23993125557899475},{"text":"Thank you.","start":19.275,"end":20.095,"sentiment":"positive","sentiment_score":0.5043646693229675},{"text":"I see.","start":115.27894,"end":115.91894,"sentiment":"neutral","sentiment_score":0.003419395536184311},{"text":"And no worries.","start":115.91894,"end":116.798935,"sentiment":"neutral","sentiment_score":0.027131785949071247},{"text":"Maybe I'll just try to drop an email again to follow-up with him.","start":116.798935,"end":120.158936,"sentiment":"neutral","sentiment_score":0.0038755105756885875}],"sentiment":"neutral","sentiment_score":0.06606078002992685,"num_words":21,"start":18.875,"end":120.158936},{"sentences":[{"text":"Thank you.","start":120.158936,"end":120.89893,"sentiment":"positive","sentiment_score":0.38865530490875244}],"sentiment":"positive","sentiment_score":0.38865530490875244,"num_words":2,"start":120.158936,"end":120.89893}]}}]},{"alternatives":[{"transcript":"Hi. This is Fletcher from Work Ventures. How can I help you? Yeah. What was this regarding? Yeah. No worries. I'll just put you on a brief hold, and I can check for you now. Okay? All good. Hi. So, unfortunately, Matt is unavailable at the moment. He's in a meeting. I can pass a message along to to him if you would like. No no worries. All good. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":1.68,"end":1.92,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.12211738526821136},{"word":"this","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.15221546590328217},{"word":"is","start":2.1599998,"end":2.32,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.15505163371562958},{"word":"fletcher","start":2.32,"end":2.6399999,"confidence":0.99902344,"punctuated_word":"Fletcher","sentiment":"neutral","sentiment_score":0.16765420138835907},{"word":"from","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.23133158683776855},{"word":"work","start":2.8,"end":3.04,"confidence":0.9506836,"punctuated_word":"Work","sentiment":"neutral","sentiment_score":0.19674398005008695},{"word":"ventures","start":3.04,"end":3.4399998,"confidence":0.8125,"punctuated_word":"Ventures.","sentiment":"neutral","sentiment_score":0.20216064155101776},{"word":"how","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1903981864452362},{"word":"can","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.19683590531349185},{"word":"i","start":3.76,"end":3.84,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16808781027793884},{"word":"help","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.15401452779769895},{"word":"you","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.14358723163604736},{"word":"yeah","start":8.16,"end":8.48,"confidence":0.98583984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03965795040130615},{"word":"what","start":8.48,"end":8.72,"confidence":0.9970703,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.015930214896798134},{"word":"was","start":8.72,"end":8.88,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.02379128336906433},{"word":"this","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.031348250806331635},{"word":"regarding","start":9.12,"end":9.62,"confidence":1.0,"punctuated_word":"regarding?","sentiment":"neutral","sentiment_score":0.031528182327747345},{"word":"yeah","start":14.545,"end":14.865,"confidence":0.8791504,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0416647270321846},{"word":"no","start":14.865,"end":15.105,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07055409252643585},{"word":"worries","start":15.105,"end":15.425,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06581725925207138},{"word":"i'll","start":15.425,"end":15.585,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07964229583740234},{"word":"just","start":15.585,"end":15.665,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1113390401005745},{"word":"put","start":15.665,"end":15.905,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.07376627624034882},{"word":"you","start":15.905,"end":15.985,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06973733007907867},{"word":"on","start":15.985,"end":16.065,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06675413995981216},{"word":"a","start":16.065,"end":16.145,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09077154099941254},{"word":"brief","start":16.145,"end":16.385,"confidence":1.0,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":0.07859663665294647},{"word":"hold","start":16.385,"end":16.625,"confidence":0.88134766,"punctuated_word":"hold,","sentiment":"neutral","sentiment_score":0.07595044374465942},{"word":"and","start":16.625,"end":16.785,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07242096960544586},{"word":"i","start":16.785,"end":16.865,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07925957441329956},{"word":"can","start":16.865,"end":17.025,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07279083877801895},{"word":"check","start":17.025,"end":17.265,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.08718648552894592},{"word":"for","start":17.265,"end":17.345,"confidence":0.9873047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06285054236650467},{"word":"you","start":17.345,"end":17.425,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07179951667785645},{"word":"now","start":17.425,"end":17.665,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.1010613888502121},{"word":"okay","start":17.665,"end":18.165,"confidence":0.9951172,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.10240262746810912},{"word":"all","start":20.305,"end":20.625,"confidence":0.47851562,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.468064397573471},{"word":"good","start":20.625,"end":21.125,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4043583273887634},{"word":"hi","start":106.085,"end":106.325,"confidence":0.99072266,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04515417665243149},{"word":"so","start":106.325,"end":106.645,"confidence":0.9182129,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.05327506735920906},{"word":"unfortunately","start":106.645,"end":107.145,"confidence":0.9995117,"punctuated_word":"unfortunately,","sentiment":"neutral","sentiment_score":-0.22227904200553897},{"word":"matt","start":107.685,"end":107.924995,"confidence":0.58203125,"punctuated_word":"Matt","sentiment":"neutral","sentiment_score":-0.1928499937057495},{"word":"is","start":107.924995,"end":108.085,"confidence":0.9921875,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3466812074184418},{"word":"unavailable","start":108.085,"end":108.585,"confidence":0.9980469,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.3768942654132843},{"word":"at","start":108.645,"end":108.805,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.3950817286968231},{"word":"the","start":108.805,"end":108.884995,"confidence":0.99609375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.37919965386390686},{"word":"moment","start":108.884995,"end":109.384995,"confidence":0.86035156,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.3604961633682251},{"word":"he's","start":109.445,"end":109.685,"confidence":0.8823242,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.2072170227766037},{"word":"in","start":109.685,"end":109.845,"confidence":0.9526367,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.22685550153255463},{"word":"a","start":109.845,"end":109.924995,"confidence":0.48632812,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25189197063446045},{"word":"meeting","start":109.924995,"end":110.424995,"confidence":1.0,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.22609901428222656},{"word":"i","start":111.205,"end":111.365,"confidence":0.9428711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04256533831357956},{"word":"can","start":111.365,"end":111.524994,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05004431679844856},{"word":"pass","start":111.524994,"end":111.765,"confidence":1.0,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":-0.0719720721244812},{"word":"a","start":111.765,"end":111.845,"confidence":0.7636719,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05796917900443077},{"word":"message","start":111.845,"end":112.244995,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.07284432649612427},{"word":"along","start":112.244995,"end":112.564995,"confidence":1.0,"punctuated_word":"along","sentiment":"neutral","sentiment_score":-0.00688837468624115},{"word":"to","start":112.564995,"end":113.064995,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.034777965396642685},{"word":"to","start":113.22,"end":113.46,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.049497660249471664},{"word":"him","start":113.46,"end":113.700005,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.08438723534345627},{"word":"if","start":113.700005,"end":113.94,"confidence":0.8510742,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08127465844154358},{"word":"you","start":113.94,"end":114.020004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0929962620139122},{"word":"would","start":114.020004,"end":114.26,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.08531589806079865},{"word":"like","start":114.26,"end":114.76,"confidence":0.9655762,"punctuated_word":"like.","sentiment":"neutral","sentiment_score":-0.13285589218139648},{"word":"no","start":120.58,"end":120.98,"confidence":0.97509766,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.19320474565029144},{"word":"no","start":120.98,"end":121.14,"confidence":0.5517578,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.16789087653160095},{"word":"worries","start":121.14,"end":121.54,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.23075029253959656},{"word":"all","start":121.54,"end":121.78,"confidence":0.99902344,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.4001058340072632},{"word":"good","start":121.78,"end":122.18,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3383638262748718},{"word":"bye","start":122.18,"end":122.42,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.22641384601593015},{"word":"bye","start":122.42,"end":122.92,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.17256394028663635}],"paragraphs":{"transcript":"\nHi. This is Fletcher from Work Ventures. How can I help you? Yeah. What was this regarding?\n\nYeah. No worries. I'll just put you on a brief hold, and I can check for you now. Okay? All good.\n\nHi. So, unfortunately, Matt is unavailable at the moment. He's in a meeting. I can pass a message along to to him if you would like. No no worries.\n\nAll good. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":1.92,"sentiment":"neutral","sentiment_score":0.12211738526821136},{"text":"This is Fletcher from Work Ventures.","start":1.92,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.18419291824102402},{"text":"How can I help you?","start":3.4399998,"end":4.5,"sentiment":"neutral","sentiment_score":0.17058473229408264},{"text":"Yeah.","start":8.16,"end":8.48,"sentiment":"neutral","sentiment_score":0.03965795040130615},{"text":"What was this regarding?","start":8.48,"end":9.62,"sentiment":"neutral","sentiment_score":0.02564948284998536}],"sentiment":"neutral","sentiment_score":0.13073261399917743,"num_words":17,"start":1.68,"end":9.62},{"sentences":[{"text":"Yeah.","start":14.545,"end":14.865,"sentiment":"neutral","sentiment_score":0.0416647270321846},{"text":"No worries.","start":14.865,"end":15.425,"sentiment":"neutral","sentiment_score":0.06818567588925362},{"text":"I'll just put you on a brief hold, and I can check for you now.","start":15.425,"end":17.665,"sentiment":"neutral","sentiment_score":0.07959513465563456},{"text":"Okay?","start":17.665,"end":18.165,"sentiment":"neutral","sentiment_score":0.10240262746810912},{"text":"All good.","start":20.305,"end":21.125,"sentiment":"positive","sentiment_score":0.43621136248111725}],"sentiment":"neutral","sentiment_score":0.1117518310035978,"num_words":21,"start":14.545,"end":21.125},{"sentences":[{"text":"Hi.","start":106.085,"end":106.325,"sentiment":"neutral","sentiment_score":0.04515417665243149},{"text":"So, unfortunately, Matt is unavailable at the moment.","start":106.325,"end":109.384995,"sentiment":"neutral","sentiment_score":-0.29084464022889733},{"text":"He's in a meeting.","start":109.445,"end":110.424995,"sentiment":"neutral","sentiment_score":-0.22801587730646133},{"text":"I can pass a message along to to him if you would like.","start":111.205,"end":114.76,"sentiment":"neutral","sentiment_score":-0.06641455223927131},{"text":"No no worries.","start":120.58,"end":121.54,"sentiment":"neutral","sentiment_score":0.19728197157382965}],"sentiment":"neutral","sentiment_score":-0.11948999030322864,"num_words":29,"start":106.085,"end":121.54},{"sentences":[{"text":"All good.","start":121.54,"end":122.18,"sentiment":"positive","sentiment_score":0.3692348301410675},{"text":"Bye bye.","start":122.18,"end":122.92,"sentiment":"neutral","sentiment_score":0.19948889315128326}],"sentiment":"neutral","sentiment_score":0.2843618616461754,"num_words":4,"start":121.54,"end":122.92}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Fletcher from Work Ventures. How can I help you?\n\nChannel 0: Yes. Good morning. I'm look for Matt.\n\nChannel 1: Yeah. What was this regarding?\n\nChannel 0: Just following up on email we sent to him. Is he available?\n\nChannel 1: Yeah. No worries. I'll just put you on a brief hold, and I can check for you now. Okay?\n\nChannel 0: Sure. Thank you.\n\nChannel 1: All good. Hi. So, unfortunately, Matt is unavailable at the moment. He's in a meeting. I can pass a message along to to him if you would like.\n\nChannel 0: I see. And no worries. Maybe I'll just try to drop an email again to follow-up with him. Thank you.\n\nChannel 1: No no worries. All good. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":1.92,"sentiment":"neutral","sentiment_score":0.12211738526821136},{"text":"This is Fletcher from Work Ventures.","start":1.92,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.18419291824102402},{"text":"How can I help you?","start":3.4399998,"end":4.5,"sentiment":"neutral","sentiment_score":0.17058473229408264}],"sentiment":"neutral","sentiment_score":0.17334987968206406,"channel":1,"num_words":12,"start":1.68,"end":4.5},{"sentences":[{"text":"Yes.","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.11280776560306548},{"text":"Good morning.","start":5.52,"end":6.08,"sentiment":"neutral","sentiment_score":0.24506965279579163},{"text":"I'm look for Matt.","start":6.08,"end":7.46,"sentiment":"neutral","sentiment_score":0.11007559485733509}],"sentiment":"neutral","sentiment_score":0.14903563580342702,"channel":0,"num_words":7,"start":5.12,"end":7.46},{"sentences":[{"text":"Yeah.","start":8.16,"end":8.48,"sentiment":"neutral","sentiment_score":0.03965795040130615},{"text":"What was this regarding?","start":8.48,"end":9.62,"sentiment":"neutral","sentiment_score":0.02564948284998536}],"sentiment":"neutral","sentiment_score":0.02845117636024952,"channel":1,"num_words":5,"start":8.16,"end":9.62},{"sentences":[{"text":"Just following up on email we sent to him.","start":10.4,"end":12.88,"sentiment":"neutral","sentiment_score":0.023853014430238142},{"text":"Is he available?","start":12.88,"end":13.78,"sentiment":"neutral","sentiment_score":0.017750559995571773}],"sentiment":"neutral","sentiment_score":0.022327400821571548,"channel":0,"num_words":12,"start":10.4,"end":13.78},{"sentences":[{"text":"Yeah.","start":14.545,"end":14.865,"sentiment":"neutral","sentiment_score":0.0416647270321846},{"text":"No worries.","start":14.865,"end":15.425,"sentiment":"neutral","sentiment_score":0.06818567588925362},{"text":"I'll just put you on a brief hold, and I can check for you now.","start":15.425,"end":17.665,"sentiment":"neutral","sentiment_score":0.07959513465563456},{"text":"Okay?","start":17.665,"end":18.165,"sentiment":"neutral","sentiment_score":0.10240262746810912}],"sentiment":"neutral","sentiment_score":0.07759819611122734,"channel":1,"num_words":19,"start":14.545,"end":18.165},{"sentences":[{"text":"Sure.","start":18.875,"end":19.275,"sentiment":"neutral","sentiment_score":0.23993125557899475},{"text":"Thank you.","start":19.275,"end":20.095,"sentiment":"positive","sentiment_score":0.5043646693229675}],"sentiment":"positive","sentiment_score":0.4162201980749766,"channel":0,"num_words":3,"start":18.875,"end":20.095},{"sentences":[{"text":"All good.","start":20.305,"end":21.125,"sentiment":"positive","sentiment_score":0.43621136248111725},{"text":"Hi.","start":106.085,"end":106.325,"sentiment":"neutral","sentiment_score":0.04515417665243149},{"text":"So, unfortunately, Matt is unavailable at the moment.","start":106.325,"end":109.384995,"sentiment":"neutral","sentiment_score":-0.29084464022889733},{"text":"He's in a meeting.","start":109.445,"end":110.424995,"sentiment":"neutral","sentiment_score":-0.22801587730646133},{"text":"I can pass a message along to to him if you would like.","start":111.205,"end":114.76,"sentiment":"neutral","sentiment_score":-0.06641455223927131}],"sentiment":"neutral","sentiment_score":-0.11373688959117446,"channel":1,"num_words":28,"start":20.305,"end":114.76},{"sentences":[{"text":"I see.","start":115.27894,"end":115.91894,"sentiment":"neutral","sentiment_score":0.003419395536184311},{"text":"And no worries.","start":115.91894,"end":116.798935,"sentiment":"neutral","sentiment_score":0.027131785949071247},{"text":"Maybe I'll just try to drop an email again to follow-up with him.","start":116.798935,"end":120.158936,"sentiment":"neutral","sentiment_score":0.0038755105756885875},{"text":"Thank you.","start":120.158936,"end":120.89893,"sentiment":"positive","sentiment_score":0.38865530490875244}],"sentiment":"neutral","sentiment_score":0.04579631981105194,"channel":0,"num_words":20,"start":115.27894,"end":120.89893},{"sentences":[{"text":"No no worries.","start":120.58,"end":121.54,"sentiment":"neutral","sentiment_score":0.19728197157382965},{"text":"All good.","start":121.54,"end":122.18,"sentiment":"positive","sentiment_score":0.3692348301410675},{"text":"Bye bye.","start":122.18,"end":122.92,"sentiment":"neutral","sentiment_score":0.19948889315128326}],"sentiment":"neutral","sentiment_score":0.2470419087580272,"channel":1,"num_words":7,"start":120.58,"end":122.92}]},"summary":{"result":"success","short":"The customer, Fletcher from Work Ventures, is calling for Matt and asks if he is available. The agent, Fletcher, informs Fletcher that Matt is in a meeting and offers to pass along a message to him. Fletcher decides to drop an email instead and the call ends."},"intents":{"segments":[{"text":"Just following up on email we sent to him. Is he available? Yeah.","start_word":24,"end_word":36,"intents":[{"intent":"Follow up on email","confidence_score":0.68371904},{"intent":"Check availability","confidence_score":0.36503038},{"intent":"Follow up","confidence_score":0.52800626}]},{"text":"So, unfortunately, Matt is unavailable at the moment. He's in a meeting. I can pass a message along to to him if you would like. I see.","start_word":61,"end_word":87,"intents":[{"intent":"Send message","confidence_score":0.0085771615},{"intent":"Pass message","confidence_score":0.08125555}]}]},"sentiments":{"segments":[{"text":"Hi. This is Fletcher from Work Ventures. How can I help you? Yes. Good morning. I'm look for Matt. Yeah. What was this regarding? Just following up on email we sent to him. Is he available? Yeah. No worries. I'll just put you on a brief hold, and I can check for you now. Okay? Sure.","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":0.09718911349773408},{"text":"Thank you. All good.","start_word":56,"end_word":59,"sentiment":"positive","sentiment_score":0.4543270766735077},{"text":"Hi. So, unfortunately, Matt is unavailable at the moment. He's in a meeting. I can pass a message along to to him if you would like. I see. And no worries. Maybe I'll just try to drop an email again to follow-up with him.","start_word":60,"end_word":103,"sentiment":"neutral","sentiment_score":-0.0907170996069908},{"text":"Thank you.","start_word":104,"end_word":105,"sentiment":"positive","sentiment_score":0.3631396889686585},{"text":"No no worries.","start_word":106,"end_word":108,"sentiment":"neutral","sentiment_score":0.20564904808998108},{"text":"All good.","start_word":109,"end_word":110,"sentiment":"positive","sentiment_score":0.35894450545310974},{"text":"Bye bye.","start_word":111,"end_word":112,"sentiment":"neutral","sentiment_score":0.22858960926532745}],"average":{"sentiment":"neutral","sentiment_score":0.05577458468350497}}}}