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Good afternoon. This is Lorraine from Ergo tech support. How can I assist you today? Mhmm.\n\nSorry. May I know your concern again, please? Am I speaking with Shayk Wap? May I know your full name, please, for me to check your account? Okay.\n\nSo upon checking your account, you are under, yeah, 100 MBPS. Mhmm. Over 40. But under our portal, since the upgrade is take effect, your speed now is super fiber boost, 500 over 500 Mbps. Yeah.\n\nThat's correct. Mhmm. Yeah. That's correct, Shadi. Have you tried to speed test?\n\nWe tried. Mhmm. Yeah. So, actually, about the GEO IP, probably, we're expecting it to be resolved tomorrow by tomorrow. Mhmm.\n\nYeah. Yeah. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.1369640827178955},{"text":"Good afternoon.","start":2.24,"end":2.96,"sentiment":"positive","sentiment_score":0.36030201613903046},{"text":"This is Lorraine from Ergo tech support.","start":2.96,"end":5.44,"sentiment":"positive","sentiment_score":0.35220425043787273},{"text":"How can I assist you today?","start":5.44,"end":6.98,"sentiment":"positive","sentiment_score":0.35722648600737256},{"text":"Mhmm.","start":23.735,"end":24.235,"sentiment":"neutral","sentiment_score":0.013581939041614532}],"sentiment":"neutral","sentiment_score":0.3223493366557009,"num_words":17,"start":1.8399999,"end":24.235},{"sentences":[{"text":"Sorry.","start":30.91,"end":31.39,"sentiment":"neutral","sentiment_score":-0.06884819269180298},{"text":"May I know your concern again, please?","start":31.39,"end":33.17,"sentiment":"neutral","sentiment_score":-0.08182403870991298},{"text":"Am I speaking with Shayk Wap?","start":51.705,"end":54.765,"sentiment":"neutral","sentiment_score":-0.023442833373943966},{"text":"May I know your full name, please, for me to check your account?","start":60.36,"end":63.579998,"sentiment":"neutral","sentiment_score":-0.033228245635445304},{"text":"Okay.","start":74.565,"end":74.965,"sentiment":"neutral","sentiment_score":0.036071084439754486}],"sentiment":"neutral","sentiment_score":-0.04207748474021043,"num_words":28,"start":30.91,"end":74.965},{"sentences":[{"text":"So upon checking your account, you are under, yeah, 100 MBPS.","start":74.965,"end":78.505,"sentiment":"neutral","sentiment_score":0.025527770377018234},{"text":"Mhmm.","start":80.645,"end":81.145,"sentiment":"neutral","sentiment_score":0.024327699095010757},{"text":"Over 40.","start":81.925,"end":82.905,"sentiment":"neutral","sentiment_score":0.02325121872127056},{"text":"But under our portal, since the upgrade is take effect, your speed now is super fiber boost, 500 over 500 Mbps.","start":83.765,"end":97.49,"sentiment":"neutral","sentiment_score":0.030975771180930593},{"text":"Yeah.","start":102.884995,"end":103.125,"sentiment":"neutral","sentiment_score":0.053320419043302536}],"sentiment":"neutral","sentiment_score":0.02931797845909993,"num_words":36,"start":74.965,"end":103.125},{"sentences":[{"text":"That's correct.","start":103.125,"end":103.865,"sentiment":"neutral","sentiment_score":0.09689632803201675},{"text":"Mhmm.","start":112.884995,"end":113.384995,"sentiment":"neutral","sentiment_score":0.0027842065319418907},{"text":"Yeah.","start":113.445,"end":113.765,"sentiment":"neutral","sentiment_score":0.0309641994535923},{"text":"That's correct, Shadi.","start":113.765,"end":114.985,"sentiment":"neutral","sentiment_score":0.07358692089716594},{"text":"Have you tried to speed test?","start":115.524994,"end":118.265,"sentiment":"neutral","sentiment_score":-0.00782596692442894}],"sentiment":"neutral","sentiment_score":0.03087277101496091,"num_words":13,"start":103.125,"end":118.265},{"sentences":[{"text":"We tried.","start":120.189995,"end":120.829994,"sentiment":"neutral","sentiment_score":-0.020498760975897312},{"text":"Mhmm.","start":120.829994,"end":121.329994,"sentiment":"neutral","sentiment_score":-0.0379154197871685},{"text":"Yeah.","start":129.87,"end":130.19,"sentiment":"neutral","sentiment_score":-0.01239147037267685},{"text":"So, actually, about the GEO IP, probably, we're expecting it to be resolved tomorrow by tomorrow.","start":130.19,"end":138.905,"sentiment":"neutral","sentiment_score":-0.020961683825589716},{"text":"Mhmm.","start":140.64499,"end":141.14499,"sentiment":"neutral","sentiment_score":0.08837217092514038}],"sentiment":"neutral","sentiment_score":-0.01611043725694929,"num_words":21,"start":120.189995,"end":141.14499},{"sentences":[{"text":"Yeah.","start":142.885,"end":143.385,"sentiment":"neutral","sentiment_score":0.32324424386024475},{"text":"Yeah.","start":144.00499,"end":144.325,"sentiment":"neutral","sentiment_score":0.19696173071861267},{"text":"Okay.","start":144.325,"end":144.72499,"sentiment":"neutral","sentiment_score":0.25069230794906616},{"text":"Thank you.","start":144.72499,"end":145.36499,"sentiment":"positive","sentiment_score":0.3964882045984268},{"text":"Bye.","start":145.36499,"end":145.86499,"sentiment":"neutral","sentiment_score":0.196572408080101}],"sentiment":"neutral","sentiment_score":0.2934078499674797,"num_words":6,"start":142.885,"end":145.86499}]}}]},{"alternatives":[{"transcript":"Good afternoon. I just wanna inquire about a flyer that I received in the mail last week. I just want to because it mentions that some of the ISP part of the super networks are gonna do this, like, Uplift scheme whether they, like, upgrade the Internet speeds. I'm just wondering if that's gonna apply to you guys or not. So, like, I I got the thing here where it's like, depending on what plan you have for a 100 megabytes or over, they're just gonna upgrade you. So in this case, like, yeah, I'm on a 100 megabytes and it's supposed to go to 500 megabytes. Is is that something you guys are gonna be doing? Or No. Yep. Steven Miles. Yep. So so we'll be upgraded to the 500? So I I imagine that's gonna take into effect what once you guys sort out your geo IP stuff? Or I have, and that's why I I was gonna call earlier today because I've been having issues, but then, obviously, you guys just addressed it on your end. So I'm just waiting for that to obviously get fixed. Yeah. Yep. No worries. Yep. Figured that check. Alright. Thank you so 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afternoon. I just wanna inquire about a flyer that I received in the mail last week. I just want to because it mentions that some of the ISP part of the super networks are gonna do this, like, Uplift scheme whether they, like, upgrade the Internet speeds. I'm just wondering if that's gonna apply to you guys or not. So, like, I I got the thing here where it's like, depending on what plan you have for a 100 megabytes or over, they're just gonna upgrade you.\n\nSo in this case, like, yeah, I'm on a 100 megabytes and it's supposed to go to 500 megabytes. Is is that something you guys are gonna be doing? Or No. Yep. Steven Miles.\n\nYep. So so we'll be upgraded to the 500? So I I imagine that's gonna take into effect what once you guys sort out your geo IP stuff? Or I have, and that's why I I was gonna call earlier today because I've been having issues, but then, obviously, you guys just addressed it on your end. So I'm just waiting for that to obviously get fixed.\n\nYeah. Yep. No worries. Yep. Figured that check.\n\nAlright. Thank you so much.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":7.7599998,"end":8.5,"sentiment":"neutral","sentiment_score":0.20118826627731323},{"text":"I just wanna inquire about a flyer that I received in the mail last week.","start":8.72,"end":13.54,"sentiment":"neutral","sentiment_score":0.07036417722702026},{"text":"I just want to because it mentions that some of the ISP part of the super networks are gonna do this, like, Uplift scheme whether they, like, upgrade the Internet speeds.","start":14.6050005,"end":26.445,"sentiment":"neutral","sentiment_score":0.013743639472992189},{"text":"I'm just wondering if that's gonna apply to you guys or not.","start":26.445,"end":29.345001,"sentiment":"neutral","sentiment_score":-0.010292414061647529},{"text":"So, like, I I got the thing here where it's like, depending on what plan you have for a 100 megabytes or over, they're just gonna upgrade you.","start":33.690002,"end":41.690002,"sentiment":"neutral","sentiment_score":-0.04751442751980254}],"sentiment":"neutral","sentiment_score":0.004886125856005078,"num_words":88,"start":7.7599998,"end":41.690002},{"sentences":[{"text":"So in this case, like, yeah, I'm on a 100 megabytes and it's supposed to go to 500 megabytes.","start":41.690002,"end":46.405,"sentiment":"neutral","sentiment_score":-0.033073697337194494},{"text":"Is is that something you guys are gonna be doing?","start":46.465,"end":49.045,"sentiment":"neutral","sentiment_score":-0.03934178426861763},{"text":"Or No.","start":54.465,"end":57.125,"sentiment":"neutral","sentiment_score":-0.04296275041997433},{"text":"Yep.","start":63.8,"end":64.3,"sentiment":"neutral","sentiment_score":0.02215316705405712},{"text":"Steven Miles.","start":64.52,"end":65.58,"sentiment":"neutral","sentiment_score":0.015826769173145294}],"sentiment":"neutral","sentiment_score":-0.030998143750955078,"num_words":34,"start":41.690002,"end":65.58},{"sentences":[{"text":"Yep.","start":79.685005,"end":80.185005,"sentiment":"neutral","sentiment_score":0.03689929470419884},{"text":"So so we'll be upgraded to the 500?","start":99.545,"end":102.045,"sentiment":"neutral","sentiment_score":0.028332776157185435},{"text":"So I I imagine that's gonna take into effect what once you guys sort out your geo IP stuff?","start":104.66499,"end":111.704994,"sentiment":"neutral","sentiment_score":0.023289670579527553},{"text":"Or I have, and that's why I I was gonna call earlier today because I've been having issues, but then, obviously, you guys just addressed it on your end.","start":111.704994,"end":126.14,"sentiment":"neutral","sentiment_score":-0.0921638044689236},{"text":"So I'm just waiting for that to obviously get fixed.","start":126.14,"end":128.595,"sentiment":"neutral","sentiment_score":-0.15093689635396004}],"sentiment":"neutral","sentiment_score":-0.05188140370396536,"num_words":67,"start":79.685005,"end":128.595},{"sentences":[{"text":"Yeah.","start":139.635,"end":139.955,"sentiment":"neutral","sentiment_score":0.05232909321784973},{"text":"Yep.","start":139.955,"end":140.275,"sentiment":"neutral","sentiment_score":0.06299905478954315},{"text":"No worries.","start":140.275,"end":140.995,"sentiment":"neutral","sentiment_score":0.09454691410064697},{"text":"Yep.","start":140.995,"end":141.315,"sentiment":"neutral","sentiment_score":0.08597250282764435},{"text":"Figured that check.","start":141.315,"end":142.035,"sentiment":"neutral","sentiment_score":0.11404633522033691}],"sentiment":"neutral","sentiment_score":0.09156668558716774,"num_words":8,"start":139.635,"end":142.035},{"sentences":[{"text":"Alright.","start":142.035,"end":142.42494,"sentiment":"neutral","sentiment_score":0.22888919711112976},{"text":"Thank you so much.","start":142.50494,"end":144.12494,"sentiment":"positive","sentiment_score":0.3939564377069473}],"sentiment":"positive","sentiment_score":0.3609429895877838,"num_words":5,"start":142.035,"end":144.12494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Lorraine from Ergo tech support. How can I assist you today?\n\nChannel 1: Good afternoon. I just wanna inquire about a flyer that I received in the mail last week. I just want to because it mentions that some of the ISP part of the super networks are gonna do this, like, Uplift\n\nChannel 0: Mhmm.\n\nChannel 1: scheme whether they, like, upgrade the Internet speeds. I'm just wondering if that's gonna apply to you guys or not.\n\nChannel 0: Sorry. May I know your concern again, please?\n\nChannel 1: So, like, I I got the thing here where it's like, depending on what plan you have for a 100 megabytes or over, they're just gonna upgrade you. So in this case, like, yeah, I'm on a 100 megabytes and it's supposed to go to 500 megabytes. Is is that something you guys are gonna be doing?\n\nChannel 0: Am I speaking with Shayk Wap?\n\nChannel 1: Or No.\n\nChannel 0: May I know your full name, please, for me to check your account?\n\nChannel 1: Yep. Steven Miles.\n\nChannel 0: Okay. So upon checking your account, you are under, yeah, 100 MBPS.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm. Over 40. But under our portal, since the upgrade is take effect, your speed now is super fiber boost, 500 over 500 Mbps.\n\nChannel 1: So so we'll be upgraded to the 500?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: So I I imagine that's gonna take into effect what once you guys sort out your geo IP stuff? Or\n\nChannel 0: Mhmm. Yeah. That's correct, Shadi. Have you tried to speed test?\n\nChannel 1: I have, and that's why\n\nChannel 0: We\n\nChannel 1: I\n\nChannel 0: tried.\n\nChannel 1: I was gonna\n\nChannel 0: Mhmm.\n\nChannel 1: call earlier today because I've been having issues, but then, obviously, you guys just addressed it on your end. So I'm just waiting for that to obviously get fixed.\n\nChannel 0: Yeah. So, actually, about the GEO IP, probably, we're expecting it to be resolved tomorrow by tomorrow.\n\nChannel 1: Yeah. Yep. No worries.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. Figured that check. Alright. Thank you so\n\nChannel 0: Yeah.\n\nChannel 1: much.\n\nChannel 0: Yeah. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.1369640827178955},{"text":"Good afternoon.","start":2.24,"end":2.96,"sentiment":"positive","sentiment_score":0.36030201613903046},{"text":"This is Lorraine from Ergo tech support.","start":2.96,"end":5.44,"sentiment":"positive","sentiment_score":0.35220425043787273},{"text":"How can I assist you today?","start":5.44,"end":6.98,"sentiment":"positive","sentiment_score":0.35722648600737256}],"sentiment":"positive","sentiment_score":0.3416472990065813,"channel":0,"num_words":16,"start":1.8399999,"end":6.98},{"sentences":[{"text":"Good afternoon.","start":7.7599998,"end":8.5,"sentiment":"neutral","sentiment_score":0.20118826627731323},{"text":"I just wanna inquire about a flyer that I received in the mail last week.","start":8.72,"end":13.54,"sentiment":"neutral","sentiment_score":0.07036417722702026},{"text":"I just want to because it mentions that some of the ISP part 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not.","start":26.445,"end":29.345001,"sentiment":"neutral","sentiment_score":-0.010292414061647529}],"sentiment":"neutral","sentiment_score":-0.00045324058155529203,"channel":1,"num_words":20,"start":23.885,"end":29.345001},{"sentences":[{"text":"Sorry.","start":30.91,"end":31.39,"sentiment":"neutral","sentiment_score":-0.06884819269180298},{"text":"May I know your concern again, please?","start":31.39,"end":33.17,"sentiment":"neutral","sentiment_score":-0.08182403870991298}],"sentiment":"neutral","sentiment_score":-0.08020205795764923,"channel":0,"num_words":8,"start":30.91,"end":33.17},{"sentences":[{"text":"So, like, I I got the thing here where it's like, depending on what plan you have for a 100 megabytes or over, they're just gonna upgrade you.","start":33.690002,"end":41.690002,"sentiment":"neutral","sentiment_score":-0.04751442751980254},{"text":"So in this case, like, yeah, I'm on a 100 megabytes and it's supposed to go to 500 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gonna","start":120.54,"end":121.020004,"sentiment":"neutral","sentiment_score":-0.05677604923645655}],"sentiment":"neutral","sentiment_score":-0.05677604923645655,"channel":1,"num_words":3,"start":120.54,"end":121.020004},{"sentences":[{"text":"Mhmm.","start":120.829994,"end":121.329994,"sentiment":"neutral","sentiment_score":-0.0379154197871685}],"sentiment":"neutral","sentiment_score":-0.0379154197871685,"channel":0,"num_words":1,"start":120.829994,"end":121.329994},{"sentences":[{"text":"call earlier today because I've been having issues, but then, obviously, you guys just addressed it on your end.","start":121.020004,"end":126.14,"sentiment":"neutral","sentiment_score":-0.12591170245095304},{"text":"So I'm just waiting for that to obviously get 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She asks if the upgrade will apply to the customer's plan and confirms their internet speed. Lorraine informs the customer that the upgrade will take effect tomorrow and they will be upgraded to 500 Mbps. She also mentions that the GEO IP will be resolved soon."},"intents":{"segments":[{"text":"I just wanna inquire about a flyer that I received in the mail last week. I just want to because it mentions that some of the ISP part of the super networks are gonna do this, like, Uplift Mhmm. scheme whether they, like, upgrade the Internet speeds. I'm just wondering if that's gonna apply to you guys or not. Sorry.","start_word":18,"end_word":77,"intents":[{"intent":"Inquire about flyer","confidence_score":0.8103478}]},{"text":"May I know your full name, please, for me to check your account?","start_word":150,"end_word":162,"intents":[{"intent":"Check account","confidence_score":0.6803769}]},{"text":"But under our portal, since the upgrade is take effect, your speed now is super fiber boost, 500 over 500 Mbps. So so we'll be upgraded to the 500? Yeah.","start_word":182,"end_word":211,"intents":[{"intent":"Confirm speed","confidence_score":0.011311082}]},{"text":"So I I imagine that's gonna take into effect what once you guys sort out your geo IP stuff? Or Mhmm. Yeah.","start_word":214,"end_word":235,"intents":[{"intent":"Check geo ip resolution","confidence_score":0.00382739}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1369640827178955},{"text":"Good afternoon. This is Lorraine from Ergo tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.34645479917526245},{"text":"Good afternoon. I just wanna inquire about a flyer that I received in the mail last week. I just want to because it mentions that some of the ISP part of the super networks are gonna do this, like, Uplift Mhmm. scheme whether they, like, upgrade the Internet speeds. I'm just wondering if that's gonna apply to you guys or not. Sorry. May I know your concern again, please? So, like, I I got the thing here where it's like, depending on what plan you have for a 100 megabytes or over, they're just gonna upgrade you. So in this case, like, yeah, I'm on a 100 megabytes and it's supposed to go to 500 megabytes. Is is that something you guys are gonna be doing? Am I speaking with Shayk Wap? Or No. May I know your full name, please, for me to check your account? Yep. Steven Miles. Okay. So upon checking your account, you are under, yeah, 100 MBPS. Yep. Mhmm. Over 40. But under our portal, since the upgrade is take effect, your speed now is super fiber boost, 500 over 500 Mbps. So so we'll be upgraded to the 500? Yeah. That's correct. So I I imagine that's gonna take into effect what once you guys sort out your geo IP stuff? Or Mhmm. Yeah. That's correct, Shadi. Have you tried to speed test? I have, and that's why We I tried. I was gonna Mhmm. call earlier today because I've been having issues, but then, obviously, you guys just addressed it on your end. So I'm just waiting for that to obviously get fixed. Yeah. So, actually, about the GEO IP, probably, we're expecting it to be resolved tomorrow by tomorrow. Yeah. Yep. No worries. Mhmm. Yep. Figured that check. Alright.","start_word":16,"end_word":312,"sentiment":"neutral","sentiment_score":-0.0070124235935509205},{"text":"Thank you so Yeah.","start_word":313,"end_word":316,"sentiment":"positive","sentiment_score":0.3783662021160126},{"text":"much. Yeah. Okay.","start_word":317,"end_word":319,"sentiment":"neutral","sentiment_score":0.25937914848327637},{"text":"Thank you.","start_word":320,"end_word":321,"sentiment":"positive","sentiment_score":0.3870110511779785},{"text":"Bye.","start_word":322,"end_word":322,"sentiment":"neutral","sentiment_score":0.26204001903533936}],"average":{"sentiment":"neutral","sentiment_score":0.018959152253336928}}}}