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So, yeah, the original price is $69.95 per month. But if you enter a contract, like, six months, twelve, or twenty four month contract, it'll be discounted into $59.95 per month. That's that's bring your own. That is the bring your own modem. Mhmm. So if you already have a router, you can click that one, then we'll check the your router. Yeah. Mhmm. Mhmm. I'm sorry. What did you select? Mhmm. Yeah. I see. I think there's an error with the website. Okay. So what I'm going to do now is send you an email. Then be I'll be asking you a personal information to that email, then just reply to that email, and I'll try to order it on our end instead, then send you an invoice if it's successful. Yeah. You mean activate the Internet within twenty four hours? Actually, for the activation, we can activate it within twenty four hours, but you need to still wait for the router. So, usually, the router takes three to five business days to arrive at the address. Yeah. Then once the router arrives, you just need to connect it for you to establish a connection. We'll send you also an email instruction how to do it if ever. Hello? Yeah. You mean setting up the Internet? Yeah. Actually, when the router arrives, you just need to connect it, but it takes three to five business days for the delivery period. It's the router. Yeah. That's correct. Yeah. You just need to turn on and connect the router to the NTT box. Have you seen the, like, a block box mounted on your wall at the address? Yeah. We'll be providing you a cable, which you'll be using to connect the router to that box and turn on the router then. That should be working after a few minutes. Yeah. The router should be connected to that wall. Thank you. No. There's a black box on the wall at the address, then you just need to connect the router to that box using a cable. Yeah. Yeah. You just need to use the cable. The first end of the cable is at the NTT box on the wall, then the other end is the router. Can you see a block box? Can you see the port where you can plug in a cable below of it at the back or back of it? Yeah. Yeah. Just The router needs to be connected there. So do you still wish to proceed in sending you an email? Okay. Can I have your email, please? Sorry. Can I get it again? AForApple. Mhmm. W? Mhmm. Mhmm. Okay. Abwow. Is it abuela@gmail.com? That's it. Mhmm. Mhmm. Mhmm. Let me just check. It's abouselffina@gmail.com. Mhmm. Mhmm. Selffine@gmail.com. So it's abouousalifine@gmail.com. Okay. So it's a b waoselfine@gmail.com. Hello? Yes. Okay. I will send you then an email, then we'll wait for your response. We'll send the email shortly. Okay. Bye for now. 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Good morning. This is Marie from Ergo tech support. How can I assist you today? Mhmm.\n\nYes. Hello? Mhmm. Mhmm. Yeah.\n\nMhmm. The 25 MBPS. Right? May I know again what is the plan? Okay.\n\nSo, yeah, the original price is $69.95 per month. But if you enter a contract, like, six months, twelve, or twenty four month contract, it'll be discounted into $59.95 per month. That's that's bring your own. That is the bring your own modem. Mhmm.\n\nSo if you already have a router, you can click that one, then we'll check the your router. Yeah. Mhmm. Mhmm. I'm sorry.\n\nWhat did you select? Mhmm. Yeah. I see. I think there's an error with the website.\n\nOkay. So what I'm going to do now is send you an email. Then be I'll be asking you a personal information to that email, then just reply to that email, and I'll try to order it on our end instead, then send you an invoice if it's successful. Yeah. You mean activate the Internet within twenty four hours?\n\nActually, for the activation, we can activate it within twenty four hours, but you need to still wait for the router. So, usually, the router takes three to five business days to arrive at the address. Yeah. Then once the router arrives, you just need to connect it for you to establish a connection. We'll send you also an email instruction how to do it if ever.\n\nHello? Yeah. You mean setting up the Internet? Yeah. Actually, when the router arrives, you just need to connect it, but it takes three to five business days for the delivery period.\n\nIt's the router. Yeah. That's correct. Yeah. You just need to turn on and connect the router to the NTT box.\n\nHave you seen the, like, a block box mounted on your wall at the address? Yeah. We'll be providing you a cable, which you'll be using to connect the router to that box and turn on the router then. That should be working after a few minutes. Yeah.\n\nThe router should be connected to that wall. Thank you. No. There's a black box on the wall at the address, then you just need to connect the router to that box using a cable. Yeah.\n\nYeah. You just need to use the cable. The first end of the cable is at the NTT box on the wall, then the other end is the router. Can you see a block box? Can you see the port where you can plug in a cable below of it at the back or back of it?\n\nYeah. Yeah. Just The router needs to be connected there. So do you still wish to proceed in sending you an email? Okay.\n\nCan I have your email, please? Sorry. Can I get it again? AForApple. Mhmm.\n\nW? Mhmm. Mhmm. Okay. Abwow.\n\nIs it abuela@gmail.com? That's it. Mhmm. Mhmm. Mhmm.\n\nLet me just check. It's abouselffina@gmail.com. Mhmm. Mhmm. Selffine@gmail.com.\n\nSo it's abouousalifine@gmail.com. Okay. So it's a b waoselfine@gmail.com. Hello? Yes.\n\nOkay. I will send you then an email, then we'll wait for your response. We'll send the email shortly. Okay. Bye for now.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.32125747203826904},{"text":"Good morning.","start":2.32,"end":3.04,"sentiment":"positive","sentiment_score":0.6380220651626587},{"text":"This is Marie from Ergo tech support.","start":3.04,"end":5.62,"sentiment":"positive","sentiment_score":0.5891547458512443},{"text":"How can I assist you 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25 MBPS.","start":64.72,"end":66.659996,"sentiment":"neutral","sentiment_score":0.09331303834915161},{"text":"Right?","start":67.04,"end":67.54,"sentiment":"neutral","sentiment_score":0.05718918889760971},{"text":"May I know again what is the plan?","start":72.685005,"end":74.545006,"sentiment":"neutral","sentiment_score":0.05879228608682752},{"text":"Okay.","start":77.405,"end":77.905,"sentiment":"neutral","sentiment_score":0.10688433051109314}],"sentiment":"neutral","sentiment_score":0.07137649426502841,"num_words":14,"start":63.6,"end":77.905},{"sentences":[{"text":"So, yeah, the original price is $69.95 per month.","start":79.08501,"end":86.57,"sentiment":"neutral","sentiment_score":0.12201885299550162},{"text":"But if you enter a contract, like, six months, twelve, or twenty four month contract, it'll be discounted into $59.95 per month.","start":87.03,"end":97.865005,"sentiment":"neutral","sentiment_score":0.09451175040819428},{"text":"That's that's bring your own.","start":111.979996,"end":113.759995,"sentiment":"neutral","sentiment_score":-0.016877727583050728},{"text":"That is the bring your own modem.","start":116.14,"end":118.32,"sentiment":"neutral","sentiment_score":-0.05869264741029058},{"text":"Mhmm.","start":121.82,"end":122.32,"sentiment":"neutral","sentiment_score":-0.007562296465039253}],"sentiment":"neutral","sentiment_score":0.060787016356533226,"num_words":44,"start":79.08501,"end":122.32},{"sentences":[{"text":"So if you already have a router, you can click that one, then we'll check the your router.","start":122.785,"end":130.145,"sentiment":"neutral","sentiment_score":-0.04249756679766708},{"text":"Yeah.","start":130.145,"end":130.645,"sentiment":"neutral","sentiment_score":-0.08538629859685898},{"text":"Mhmm.","start":144.35,"end":144.85,"sentiment":"neutral","sentiment_score":-0.03302574157714844},{"text":"Mhmm.","start":162.77,"end":163.27,"sentiment":"neutral","sentiment_score":-0.07934173941612244},{"text":"I'm sorry.","start":163.41,"end":163.97,"sentiment":"neutral","sentiment_score":-0.2596617639064789}],"sentiment":"neutral","sentiment_score":-0.06443623955483022,"num_words":23,"start":122.785,"end":163.97},{"sentences":[{"text":"What did you select?","start":163.97,"end":164.95,"sentiment":"neutral","sentiment_score":-0.1651659905910492},{"text":"Mhmm.","start":182.505,"end":183.005,"sentiment":"neutral","sentiment_score":0.009265239350497724},{"text":"Yeah.","start":219.63,"end":220.03,"sentiment":"neutral","sentiment_score":-0.18593794107437137},{"text":"I see.","start":220.03,"end":220.43,"sentiment":"neutral","sentiment_score":-0.21771928668022156},{"text":"I think there's an error with the website.","start":220.43,"end":222.84999,"sentiment":"negative","sentiment_score":-0.4618192985653877}],"sentiment":"neutral","sentiment_score":-0.31045810162322596,"num_words":16,"start":163.97,"end":222.84999},{"sentences":[{"text":"Okay.","start":234.945,"end":235.445,"sentiment":"neutral","sentiment_score":-0.05782797187566757},{"text":"So what I'm going to do now is send you an email.","start":236.625,"end":240.485,"sentiment":"neutral","sentiment_score":0.11156941888233025},{"text":"Then be I'll be asking you a personal information to that email, then just reply to that email, and I'll try to order it on our end instead, then send you an invoice if it's successful.","start":242.625,"end":260.91,"sentiment":"neutral","sentiment_score":0.1491672717448738},{"text":"Yeah.","start":275.305,"end":275.4,"sentiment":"neutral","sentiment_score":0.028771379962563515},{"text":"You mean activate the Internet within twenty four hours?","start":275.63998,"end":278.94,"sentiment":"neutral","sentiment_score":0.0342132734755675}],"sentiment":"neutral","sentiment_score":0.11843589286051565,"num_words":59,"start":234.945,"end":278.94},{"sentences":[{"text":"Actually, for the activation, we can activate it within twenty four hours, but you need to still wait for the router.","start":281.32,"end":288.62,"sentiment":"neutral","sentiment_score":0.021246079355478287},{"text":"So, usually, the router takes three to five business days to arrive at the address.","start":289.495,"end":293.995,"sentiment":"neutral","sentiment_score":-0.0021724405388037363},{"text":"Yeah.","start":296.775,"end":297.275,"sentiment":"neutral","sentiment_score":0.05474654585123062},{"text":"Then once the router arrives, you just need to connect it for you to establish a connection.","start":297.975,"end":302.795,"sentiment":"neutral","sentiment_score":0.05849504448911723},{"text":"We'll send you also an email instruction how to do it if ever.","start":304.03998,"end":308.69998,"sentiment":"neutral","sentiment_score":0.09731444730781592}],"sentiment":"neutral","sentiment_score":0.040713898142549526,"num_words":67,"start":281.32,"end":308.69998},{"sentences":[{"text":"Hello?","start":315.8,"end":316.3,"sentiment":"neutral","sentiment_score":-0.002481142058968544},{"text":"Yeah.","start":322.61502,"end":323.11502,"sentiment":"neutral","sentiment_score":-0.11739499866962431},{"text":"You mean setting up the Internet?","start":335.94998,"end":337.88998,"sentiment":"neutral","sentiment_score":-0.06602588854730129},{"text":"Yeah.","start":343.38998,"end":343.71,"sentiment":"neutral","sentiment_score":-0.06020178645849228},{"text":"Actually, when the router arrives, you just need to connect it, but it takes three to five business days for the delivery period.","start":343.71,"end":352.07498,"sentiment":"neutral","sentiment_score":-0.05829219309532124}],"sentiment":"neutral","sentiment_score":-0.059904803114477545,"num_words":32,"start":315.8,"end":352.07498},{"sentences":[{"text":"It's the router.","start":355.175,"end":356.07498,"sentiment":"neutral","sentiment_score":-0.045806944370269775},{"text":"Yeah.","start":369.44,"end":369.94,"sentiment":"neutral","sentiment_score":0.13033261895179749},{"text":"That's correct.","start":370.16,"end":370.98,"sentiment":"neutral","sentiment_score":0.20879563689231873},{"text":"Yeah.","start":377.585,"end":377.905,"sentiment":"neutral","sentiment_score":0.09508974850177764},{"text":"You just need to turn on and connect the router to the NTT box.","start":377.905,"end":382.965,"sentiment":"neutral","sentiment_score":0.08497970391597066}],"sentiment":"neutral","sentiment_score":0.08072898395004727,"num_words":21,"start":355.175,"end":382.965},{"sentences":[{"text":"Have you seen the, like, a block box mounted on your wall at the address?","start":383.34497,"end":387.92,"sentiment":"neutral","sentiment_score":0.01994128388663133},{"text":"Yeah.","start":389.9,"end":390.4,"sentiment":"neutral","sentiment_score":0.10374274849891664},{"text":"We'll be providing you a cable, which you'll be using to connect the router to that box and turn on the router then.","start":390.7,"end":399.84,"sentiment":"neutral","sentiment_score":0.1626524228764617},{"text":"That should be working after a few minutes.","start":400.335,"end":402.995,"sentiment":"neutral","sentiment_score":0.20330046489834785},{"text":"Yeah.","start":414.97,"end":415.21,"sentiment":"neutral","sentiment_score":-0.005860308185219765}],"sentiment":"neutral","sentiment_score":0.12009189883247018,"num_words":48,"start":383.34497,"end":415.21},{"sentences":[{"text":"The router should be connected to that wall.","start":415.21,"end":417.79,"sentiment":"neutral","sentiment_score":0.01398494653403759},{"text":"Thank you.","start":419.85,"end":420.66998,"sentiment":"neutral","sentiment_score":0.20710492134094238},{"text":"No.","start":423.21,"end":423.71,"sentiment":"neutral","sentiment_score":-0.12663523852825165},{"text":"There's a black box on the wall at the address, then you just need to connect the router to that box using a cable.","start":423.77,"end":434.79498,"sentiment":"neutral","sentiment_score":-0.06808181456290185},{"text":"Yeah.","start":439.255,"end":439.755,"sentiment":"neutral","sentiment_score":-0.025546010583639145}],"sentiment":"neutral","sentiment_score":-0.03500153843520416,"num_words":36,"start":415.21,"end":439.755},{"sentences":[{"text":"Yeah.","start":445.59998,"end":446.08,"sentiment":"neutral","sentiment_score":0.015760313719511032},{"text":"You just need to use the cable.","start":446.08,"end":449.46,"sentiment":"neutral","sentiment_score":-0.007194293130721364},{"text":"The first end of the cable is at the NTT box on the wall, then the other end is the router.","start":450.72,"end":458.815,"sentiment":"neutral","sentiment_score":-0.0040252891679604845},{"text":"Can you see a block box?","start":473.79,"end":475.41,"sentiment":"neutral","sentiment_score":-0.02788236706207196},{"text":"Can you see the port where you can plug in a cable below of it at the back or back of it?","start":479.15,"end":487.035,"sentiment":"neutral","sentiment_score":-0.04513561471619389}],"sentiment":"neutral","sentiment_score":-0.022445763804410632,"num_words":57,"start":445.59998,"end":487.035},{"sentences":[{"text":"Yeah.","start":507.03,"end":507.27,"sentiment":"neutral","sentiment_score":0.042094118893146515},{"text":"Yeah.","start":507.27,"end":507.77,"sentiment":"neutral","sentiment_score":0.07269151508808136},{"text":"Just The router needs to be connected there.","start":508.71,"end":511.85,"sentiment":"neutral","sentiment_score":-0.017827459145337343},{"text":"So do you still wish to proceed in sending you an email?","start":517.695,"end":521.955,"sentiment":"neutral","sentiment_score":0.015777158550918102},{"text":"Okay.","start":524.335,"end":524.835,"sentiment":"neutral","sentiment_score":0.06973425298929214}],"sentiment":"neutral","sentiment_score":0.010053309409514717,"num_words":23,"start":507.03,"end":524.835},{"sentences":[{"text":"Can I have your email, please?","start":525.70996,"end":527.56995,"sentiment":"neutral","sentiment_score":0.05682930164039135},{"text":"Sorry.","start":561.04,"end":561.36,"sentiment":"neutral","sentiment_score":-0.120722696185112},{"text":"Can I get it again?","start":561.36,"end":562.58,"sentiment":"neutral","sentiment_score":-0.05780132710933685},{"text":"AForApple.","start":562.72,"end":563.62,"sentiment":"neutral","sentiment_score":0.009070351719856262},{"text":"Mhmm.","start":567.44,"end":567.94,"sentiment":"neutral","sentiment_score":0.010439292527735232}],"sentiment":"neutral","sentiment_score":-0.003517419831561191,"num_words":14,"start":525.70996,"end":567.94},{"sentences":[{"text":"W?","start":573.59503,"end":574.09503,"sentiment":"neutral","sentiment_score":0.006022625137120485},{"text":"Mhmm.","start":576.79504,"end":577.29504,"sentiment":"neutral","sentiment_score":0.008611863479018211},{"text":"Mhmm.","start":579.515,"end":580.015,"sentiment":"neutral","sentiment_score":0.010469069704413414},{"text":"Okay.","start":585.65,"end":586.15,"sentiment":"neutral","sentiment_score":0.030354594811797145},{"text":"Abwow.","start":587.25,"end":587.75,"sentiment":"neutral","sentiment_score":0.018293261528015137}],"sentiment":"neutral","sentiment_score":0.014750282932072877,"num_words":5,"start":573.59503,"end":587.75},{"sentences":[{"text":"Is it abuela@gmail.com?","start":593.57,"end":596.285,"sentiment":"neutral","sentiment_score":0.009948022353152433},{"text":"That's it.","start":596.745,"end":597.485,"sentiment":"neutral","sentiment_score":0.0364907868206501},{"text":"Mhmm.","start":608.26,"end":608.76,"sentiment":"neutral","sentiment_score":0.014406463131308556},{"text":"Mhmm.","start":611.3,"end":611.8,"sentiment":"neutral","sentiment_score":0.012931724078953266},{"text":"Mhmm.","start":616.42,"end":616.92,"sentiment":"neutral","sentiment_score":0.014919647946953772}],"sentiment":"neutral","sentiment_score":0.018135434482246637,"num_words":8,"start":593.57,"end":616.92},{"sentences":[{"text":"Let me just check.","start":633.785,"end":635.165,"sentiment":"neutral","sentiment_score":0.011817999882623553},{"text":"It's abouselffina@gmail.com.","start":639.06,"end":643.32,"sentiment":"neutral","sentiment_score":0.00886726682074368},{"text":"Mhmm.","start":649.22003,"end":649.72003,"sentiment":"neutral","sentiment_score":0.007213022094219923},{"text":"Mhmm.","start":650.82,"end":651.225,"sentiment":"neutral","sentiment_score":0.006406071130186319},{"text":"Selffine@gmail.com.","start":675.88,"end":677.89996,"sentiment":"neutral","sentiment_score":0.01757664978504181}],"sentiment":"neutral","sentiment_score":0.010689141797936626,"num_words":9,"start":633.785,"end":677.89996},{"sentences":[{"text":"So it's abouousalifine@gmail.com.","start":683.16504,"end":687.66504,"sentiment":"neutral","sentiment_score":0.01680144543449084},{"text":"Okay.","start":697.7,"end":698.2,"sentiment":"neutral","sentiment_score":0.016861239448189735},{"text":"So it's a b 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now.","start":746.4729,"end":747.4529,"sentiment":"neutral","sentiment_score":0.06687453637520473}],"sentiment":"neutral","sentiment_score":0.07056078088024388,"num_words":23,"start":737.245,"end":747.4529},{"sentences":[{"text":"Thank you.","start":748.6329,"end":749.37286,"sentiment":"positive","sentiment_score":0.7723637819290161}],"sentiment":"positive","sentiment_score":0.7723637819290161,"num_words":2,"start":748.6329,"end":749.37286}]}}]},{"alternatives":[{"transcript":"Hello. Hi. I I called earlier regarding how to apply for a plan with you guys through Super Network. And I think I'm stuck because I'm on the website, and I can't see the different plans there is. So I don't know if you're able to help me. So so the plan that I chose was Superfiber Boost, which is $59.0.95 per month. And they say then you get back 69.95 per month. So I selected that, which is six Yeah. Yeah. Yeah. Yeah. So I selected that. Then if I go down, I can see you can select a new modem below or BYR. And there is b y o modem and then the same sorry? Oh, so do I no. I don't. I don't. So I can't click that. And then once when I scroll down, there is twenty four month contract, twelve month contract, which are zeros and then there is six months contract, which is $20 free, a x 3,000 Wi Fi router, six months, 15% discount, first month free. So I selected that. And then once I scroll down, it takes me to your order summary, which has fiber Super Fiber Boost with the amount 59.95, the six months contract, $20, and the total per month. And I need to pay today 79.95. So when I try to click order now, it tells me, please select a NBN contract before proceeding, but my building doesn't accommodate NBN. I think it's the super network. I don't know. So I don't know why it's telling me that, so I can't proceed. That's why I'm stuck. So if there is an error with the website, what does that leave me? Which what can I do? Because I can't do anything then. Okay. Okay. So if it goes through, when can they come and fix? Like, you say twenty four hours. So will it be, like, tomorrow? And if yes, what time? Yeah. Yeah. Yeah. Oh, my. Okay. Hello? I'm asking they won't connect it for me. They'll just leave it, and then I'll do it by myself. Yeah. The router. So when once they did it by the router, they'll just leave it there. They'll just leave it somewhere, and then I'll have to take it and figure out how to connect it by myself. So how does the how is it connected? I just put it in on yeah. Yeah. So where will the router be? It will just be hanging somewhere, like, I don't understand. On the wall? So I so I just attach it using the cable, and it will just hang on top of the black box. That's it. I'm just checking how the router looks like because maybe I don't know if it's big, small. Is it yeah. There is a black box in the And it's far it's, like, way, way up there. Oh my. Yeah. I see a black box with wires, lights, green lights. I just asked someone to help me once the router is here. Yeah. Okay. No worry. Yeah. Sure. Oh, the router is tiny. I've just seen this photo. Oh, it's just a white thing. Okay. My email is my last name okay. Abwao, a d w a o, a for apple, b for boy, w four, win, I for indigo, o for OrangeABWAO. Mhmm. BForBoy, YForY W for for Wi Fi, a for apple, o for orange, Abwao, a b w a o. Mhmm. Abwao Salzin, then s for setup, e for egg Mhmm. E for egg, l for lime, f for fish, I for indigo, n for new, and then, e for egg. So abwaosselseen at g mail, abwaoselfine@gmail.com. Mm-mm. Cellphine, s for speed, e for elephant, l for line, f for fish, I for indigo, n for new, and then e for egg. Cell phone. Can you pronounce can you read out the letters? Mhmm. Yes. I'm not here. Yes. It's correct. Okay. Okay. Thanks. 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Hi. I I called earlier regarding how to apply for a plan with you guys through Super Network. And I think I'm stuck because I'm on the website, and I can't see the different plans there is. So I don't know if you're able to help me.\n\nSo so the plan that I chose was Superfiber Boost, which is $59.0.95 per month. And they say then you get back 69.95 per month. So I selected that, which is six Yeah. Yeah. Yeah.\n\nYeah. So I selected that. Then if I go down, I can see you can select a new modem below or BYR. And there is b y o modem and then the same sorry? Oh, so do I no.\n\nI don't. I don't. So I can't click that. And then once when I scroll down, there is twenty four month contract, twelve month contract, which are zeros and then there is six months contract, which is $20 free, a x 3,000 Wi Fi router, six months, 15% discount, first month free. So I selected that.\n\nAnd then once I scroll down, it takes me to your order summary, which has fiber Super Fiber Boost with the amount 59.95, the six months contract, $20, and the total per month. And I need to pay today 79.95. So when I try to click order now, it tells me, please select a NBN contract before proceeding, but my building doesn't accommodate NBN. I think it's the super network. I don't know.\n\nSo I don't know why it's telling me that, so I can't proceed. That's why I'm stuck. So if there is an error with the website, what does that leave me? Which what can I do? Because I can't do anything then.\n\nOkay. Okay. So if it goes through, when can they come and fix? Like, you say twenty four hours. So will it be, like, tomorrow?\n\nAnd if yes, what time? Yeah. Yeah. Yeah. Oh, my.\n\nOkay. Hello? I'm asking they won't connect it for me. They'll just leave it, and then I'll do it by myself. Yeah.\n\nThe router. So when once they did it by the router, they'll just leave it there. They'll just leave it somewhere, and then I'll have to take it and figure out how to connect it by myself. So how does the how is it connected? I just put it in on yeah.\n\nYeah. So where will the router be? It will just be hanging somewhere, like, I don't understand. On the wall? So I so I just attach it using the cable, and it will just hang on top of the black box.\n\nThat's it. I'm just checking how the router looks like because maybe I don't know if it's big, small. Is it yeah. There is a black box in the And it's far it's, like, way, way up there. Oh my.\n\nYeah. I see a black box with wires, lights, green lights. I just asked someone to help me once the router is here. Yeah. Okay.\n\nNo worry. Yeah. Sure. Oh, the router is tiny. I've just seen this photo.\n\nOh, it's just a white thing. Okay. My email is my last name okay. Abwao, a d w a o, a for apple, b for boy, w four, win, I for indigo, o for OrangeABWAO. Mhmm.\n\nBForBoy, YForY W for for Wi Fi, a for apple, o for orange, Abwao, a b w a o. Mhmm. Abwao Salzin, then s for setup, e for egg Mhmm. E for egg, l for lime, f for fish, I for indigo, n for new, and then, e for egg. So abwaosselseen at g mail, abwaoselfine@gmail.com.\n\nMm-mm. Cellphine, s for speed, e for elephant, l for line, f for fish, I for indigo, n for new, and then e for egg. Cell phone. Can you pronounce can you read out the letters? Mhmm.\n\nYes. I'm not here. Yes. It's correct. Okay.\n\nOkay. Thanks. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":9.599999,"end":10.099999,"sentiment":"neutral","sentiment_score":0.10365507006645204},{"text":"Hi.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.10887347161769868},{"text":"I I called earlier regarding how to apply for a plan with you guys through Super Network.","start":12.805,"end":22.665,"sentiment":"neutral","sentiment_score":0.10851924713043605},{"text":"And I think I'm stuck because I'm on the website, and I can't see the different plans there is.","start":24.005001,"end":36.59,"sentiment":"negative","sentiment_score":-0.342140174225757},{"text":"So I don't know if you're able to help me.","start":36.59,"end":39.57,"sentiment":"neutral","sentiment_score":-0.19644723311066628}],"sentiment":"neutral","sentiment_score":-0.13349541455196837,"num_words":48,"start":9.599999,"end":39.57},{"sentences":[{"text":"So so the plan that I chose was Superfiber Boost, which is $59.0.95 per 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contract, which is $20 free, a x 3,000 Wi Fi router, six months, 15% discount, first month free.","start":135.115,"end":159.41501,"sentiment":"neutral","sentiment_score":0.0055359873140967165},{"text":"So I selected that.","start":159.63501,"end":161.57501,"sentiment":"neutral","sentiment_score":0.027300731278955936}],"sentiment":"neutral","sentiment_score":-0.019076904148927758,"num_words":56,"start":128.555,"end":161.57501},{"sentences":[{"text":"And then once I scroll down, it takes me to your order summary, which has fiber Super Fiber Boost with the amount 59.95, the six months contract, $20, and the total per month.","start":163.795,"end":185.46,"sentiment":"neutral","sentiment_score":0.01522493368071137},{"text":"And I need to pay today 79.95.","start":185.695,"end":189.795,"sentiment":"neutral","sentiment_score":-0.04050972631999424},{"text":"So when I try to click order now, it tells me, please select a NBN contract before proceeding, but my building doesn't accommodate 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photo.","start":529.7,"end":531.48,"sentiment":"neutral","sentiment_score":-0.28342933058738706}],"sentiment":"neutral","sentiment_score":-0.219038499652275,"num_words":14,"start":508.48,"end":531.48},{"sentences":[{"text":"Oh, it's just a white thing.","start":531.77997,"end":534.12,"sentiment":"neutral","sentiment_score":-0.21059674521287283},{"text":"Okay.","start":535.54,"end":536.02,"sentiment":"neutral","sentiment_score":-0.009691618382930756},{"text":"My email is my last name okay.","start":536.02,"end":544.34503,"sentiment":"neutral","sentiment_score":0.02242394270641463},{"text":"Abwao, a d w a o, a for apple, b for boy, w four, win, I for indigo, o for OrangeABWAO.","start":544.485,"end":559.97003,"sentiment":"neutral","sentiment_score":0.02050401864662057},{"text":"Mhmm.","start":564.19,"end":564.69,"sentiment":"neutral","sentiment_score":0.007679616566747427}],"sentiment":"neutral","sentiment_score":-0.018834457849152386,"num_words":36,"start":531.77997,"end":564.69},{"sentences":[{"text":"BForBoy, YForY W for for Wi Fi, a for apple, o for orange, Abwao, a b w a o.","start":565.71,"end":585.57,"sentiment":"neutral","sentiment_score":0.008703266981204874},{"text":"Mhmm.","start":588.58997,"end":589.08997,"sentiment":"neutral","sentiment_score":0.015073872171342371},{"text":"Abwao Salzin, then s for setup, e for egg Mhmm.","start":596.43,"end":603.695,"sentiment":"neutral","sentiment_score":0.02247915044426918},{"text":"E for egg, l for lime, f for fish, I for indigo, n for new, and then, e for egg.","start":604.635,"end":618.2,"sentiment":"neutral","sentiment_score":0.013254359317943453},{"text":"So abwaosselseen at g mail, abwaoselfine@gmail.com.","start":618.5,"end":629.895,"sentiment":"neutral","sentiment_score":0.012308450105289618}],"sentiment":"neutral","sentiment_score":0.013288666718705957,"num_words":56,"start":565.71,"end":629.895},{"sentences":[{"text":"Mm-mm.","start":639.03,"end":639.53,"sentiment":"neutral","sentiment_score":0.00867307186126709},{"text":"Cellphine, s for speed, e for elephant, l for line, f for fish, I for indigo, n for new, and then e for egg.","start":643.59,"end":657.79504,"sentiment":"neutral","sentiment_score":0.0111759965463231},{"text":"Cell phone.","start":658.73505,"end":659.635,"sentiment":"neutral","sentiment_score":0.016941108740866184},{"text":"Can you pronounce can you read out the letters?","start":689.245,"end":694.65,"sentiment":"neutral","sentiment_score":0.006544577682183849},{"text":"Mhmm.","start":705.02997,"end":705.52997,"sentiment":"neutral","sentiment_score":0.008528701961040497}],"sentiment":"neutral","sentiment_score":0.010221867771768893,"num_words":37,"start":639.03,"end":705.52997},{"sentences":[{"text":"Yes.","start":733.125,"end":733.445,"sentiment":"neutral","sentiment_score":-0.051135189831256866},{"text":"I'm not here.","start":733.445,"end":734.585,"sentiment":"neutral","sentiment_score":-0.138266292711099},{"text":"Yes.","start":735.28503,"end":735.605,"sentiment":"neutral","sentiment_score":-0.02288331650197506},{"text":"It's correct.","start":735.605,"end":736.425,"sentiment":"neutral","sentiment_score":0.025233736261725426},{"text":"Okay.","start":743.28503,"end":743.78503,"sentiment":"neutral","sentiment_score":0.036353155970573425}],"sentiment":"neutral","sentiment_score":-0.05024959449656308,"num_words":8,"start":733.125,"end":743.78503},{"sentences":[{"text":"Okay.","start":747.933,"end":748.41296,"sentiment":"neutral","sentiment_score":0.22107365727424624},{"text":"Thanks.","start":748.41296,"end":748.89294,"sentiment":"positive","sentiment_score":0.7217075824737549},{"text":"Thank you.","start":748.89294,"end":749.79297,"sentiment":"neutral","sentiment_score":0.314714927226305}],"sentiment":"positive","sentiment_score":0.3930527735501528,"num_words":4,"start":747.933,"end":749.79297}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Marie from Ergo tech support. How can I assist you today?\n\nChannel 1: Hello. Hi.\n\nChannel 0: Mhmm. Yes. Hello?\n\nChannel 1: I I called earlier regarding how to apply for a plan with you guys through Super Network.\n\nChannel 0: Mhmm.\n\nChannel 1: And I think I'm stuck because I'm on the website, and I can't see the different plans there is. So I don't know if you're able to help me.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: so the plan that I chose was Superfiber Boost, which is $59.0.95 per month. And they say then you get back 69.95 per month. So I selected that,\n\nChannel 0: Mhmm.\n\nChannel 1: which is six\n\nChannel 0: The 25 MBPS. Right?\n\nChannel 1: Yeah.\n\nChannel 0: May I know again what is the plan?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. So, yeah, the original price is $69.95 per month. But if you enter a contract, like, six months, twelve, or twenty four month contract, it'll be discounted into $59.95 per month.\n\nChannel 1: Yeah. So I selected that. Then if I go down, I can see you can select a new modem below or BYR. And there is b y o modem\n\nChannel 0: That's\n\nChannel 1: and then the\n\nChannel 0: that's\n\nChannel 1: same\n\nChannel 0: bring your own.\n\nChannel 1: sorry?\n\nChannel 0: That is the bring your own modem. Mhmm.\n\nChannel 1: Oh, so\n\nChannel 0: So if\n\nChannel 1: do\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: already have a router, you can click that one, then\n\nChannel 1: no.\n\nChannel 0: we'll\n\nChannel 1: I\n\nChannel 0: check\n\nChannel 1: don't.\n\nChannel 0: the your router. Yeah.\n\nChannel 1: I don't. So I can't click that. And then once when I scroll down, there is twenty four month contract, twelve month contract, which\n\nChannel 0: Mhmm.\n\nChannel 1: are zeros and then there is six months contract, which is $20 free, a x 3,000 Wi Fi router, six months, 15% discount, first month free. So I selected that.\n\nChannel 0: Mhmm. I'm sorry.\n\nChannel 1: And\n\nChannel 0: What\n\nChannel 1: then\n\nChannel 0: did you select?\n\nChannel 1: once I scroll down, it takes me to your order summary, which has fiber Super Fiber Boost with the amount 59.95, the six months contract, $20,\n\nChannel 0: Mhmm.\n\nChannel 1: and the total per month. And I need to pay today 79.95. So when I try to click order now, it tells me, please select a NBN contract before proceeding, but my building doesn't accommodate NBN. I think it's the super network. I don't know.\n\nSo I don't know why it's telling me that, so I can't proceed. That's why I'm stuck.\n\nChannel 0: Yeah. I see. I think there's an error with the website.\n\nChannel 1: So if there is an error with the website, what does that leave me? Which what can I do? Because I can't do anything then.\n\nChannel 0: Okay. So what I'm going to do now is send you an email. Then be I'll be asking you a personal information to that email, then just reply to that email, and I'll try to order it on our end instead, then send you an invoice if it's successful.\n\nChannel 1: Okay. Okay. So if it goes through, when can they come and fix? Like, you say twenty four hours. So will it be, like, tomorrow?\n\nAnd if yes, what time?\n\nChannel 0: Yeah. You mean activate the Internet within twenty four hours?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Actually, for the activation, we can activate it within twenty four hours, but you need to still wait for the router.\n\nChannel 1: Yeah.\n\nChannel 0: So, usually, the router takes three to five business days to arrive at the address.\n\nChannel 1: Oh, my. Okay.\n\nChannel 0: Yeah. Then once the router arrives, you just need to connect it for you to establish a connection. We'll send you also an email instruction how to do it if ever. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yeah.\n\nChannel 1: I'm asking they won't connect it for me. They'll just leave it, and then I'll do it by myself.\n\nChannel 0: You mean setting up the Internet?\n\nChannel 1: Yeah. The router.\n\nChannel 0: Yeah. Actually, when the router arrives, you just need to connect it, but it takes three to five business days for the delivery period.\n\nChannel 1: So when once\n\nChannel 0: It's the\n\nChannel 1: they\n\nChannel 0: router.\n\nChannel 1: did it by the router, they'll just leave it there. They'll just leave it somewhere, and then I'll have to take it and figure out how to connect it by myself.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: So how does the how is it connected? I just put it in on\n\nChannel 0: Yeah. You just need to turn on and connect the router to the NTT box. Have you seen the, like, a block box mounted on your wall at the address?\n\nChannel 1: yeah. Yeah.\n\nChannel 0: Yeah. We'll be providing you a cable, which you'll be using to connect the router to that box and turn on the router then. That should be working after a few minutes.\n\nChannel 1: So where will the router be? It will just be hanging somewhere, like, I don't understand.\n\nChannel 0: Yeah. The router should be connected to that wall.\n\nChannel 1: On the wall?\n\nChannel 0: Thank you. No. There's a black box on the wall at the address, then you just need to connect the router to that box using\n\nChannel 1: So\n\nChannel 0: a\n\nChannel 1: I\n\nChannel 0: cable.\n\nChannel 1: so I just attach it using the cable, and it will just\n\nChannel 0: Yeah.\n\nChannel 1: hang on top of the black box. That's\n\nChannel 0: Yeah. You\n\nChannel 1: it.\n\nChannel 0: just need to use the cable. The first end of the cable is at the NTT box on the wall, then the other end is the router.\n\nChannel 1: I'm just checking how the router looks like because maybe I don't know if it's big, small.\n\nChannel 0: Can you\n\nChannel 1: Is\n\nChannel 0: see\n\nChannel 1: it\n\nChannel 0: a block box?\n\nChannel 1: yeah. There is a black box in the\n\nChannel 0: Can you see the port where you can plug in a cable below of it at the back or back of it?\n\nChannel 1: And it's far it's, like, way, way up there. Oh my. Yeah. I see a black box with wires, lights, green lights. I just asked someone to help me once the router is here.\n\nYeah.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: No\n\nChannel 0: Just\n\nChannel 1: worry.\n\nChannel 0: The router needs to be connected there. So do you still wish to proceed in sending you an email?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Okay. Can I have your email, please?\n\nChannel 1: Oh, the router is tiny. I've just seen this photo. Oh, it's just a white thing. Okay. My email is my last name okay.\n\nAbwao, a d w a o, a for apple, b for boy, w four, win, I for indigo, o for OrangeABWAO.\n\nChannel 0: Sorry. Can I get it again? AForApple.\n\nChannel 1: Mhmm. BForBoy,\n\nChannel 0: Mhmm.\n\nChannel 1: YForY W\n\nChannel 0: W?\n\nChannel 1: for for Wi Fi,\n\nChannel 0: Mhmm.\n\nChannel 1: a for apple,\n\nChannel 0: Mhmm.\n\nChannel 1: o for orange, Abwao, a b w a o.\n\nChannel 0: Okay. Abwow.\n\nChannel 1: Mhmm.\n\nChannel 0: Is it abuela@gmail.com?\n\nChannel 1: Abwao\n\nChannel 0: That's it.\n\nChannel 1: Salzin, then s for setup, e for egg Mhmm. E for egg, l for lime,\n\nChannel 0: Mhmm.\n\nChannel 1: f for fish, I\n\nChannel 0: Mhmm.\n\nChannel 1: for indigo, n for new, and\n\nChannel 0: Mhmm.\n\nChannel 1: then, e for egg. So abwaosselseen at g mail, abwaoselfine@gmail.com.\n\nChannel 0: Let me just check.\n\nChannel 1: Mm-mm.\n\nChannel 0: It's abouselffina@gmail.com.\n\nChannel 1: Cellphine, s for speed, e for elephant, l for\n\nChannel 0: Mhmm.\n\nChannel 1: line, f\n\nChannel 0: Mhmm.\n\nChannel 1: for fish, I for indigo, n for new, and then e for egg. Cell phone.\n\nChannel 0: Selffine@gmail.com. So it's abouousalifine@gmail.com.\n\nChannel 1: Can you pronounce can you read out the letters?\n\nChannel 0: Okay. So it's a b\n\nChannel 1: Mhmm.\n\nChannel 0: waoselfine@gmail.com. Hello?\n\nChannel 1: Yes. I'm not here. Yes. It's correct.\n\nChannel 0: Yes. Okay. I will send you then an email, then we'll wait for your response. We'll send the email\n\nChannel 1: Okay.\n\nChannel 0: shortly. Okay. Bye for now.\n\nChannel 1: Okay. Thanks.\n\nChannel 0: Thank you.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.32125747203826904},{"text":"Good morning.","start":2.32,"end":3.04,"sentiment":"positive","sentiment_score":0.6380220651626587},{"text":"This is Marie from Ergo tech support.","start":3.04,"end":5.62,"sentiment":"positive","sentiment_score":0.5891547458512443},{"text":"How can I assist you 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I called earlier regarding how to apply for a plan with you guys through Super Network.","start":12.805,"end":22.665,"sentiment":"neutral","sentiment_score":0.10851924713043605}],"sentiment":"neutral","sentiment_score":0.10851924713043605,"channel":1,"num_words":17,"start":12.805,"end":22.665},{"sentences":[{"text":"Mhmm.","start":23.615,"end":24.115,"sentiment":"neutral","sentiment_score":-0.05626317113637924}],"sentiment":"neutral","sentiment_score":-0.05626317113637924,"channel":0,"num_words":1,"start":23.615,"end":24.115},{"sentences":[{"text":"And I think I'm stuck because I'm on the website, and I can't see the different plans there is.","start":24.005001,"end":36.59,"sentiment":"negative","sentiment_score":-0.342140174225757},{"text":"So I don't know if you're able to help me.","start":36.59,"end":39.57,"sentiment":"neutral","sentiment_score":-0.19644723311066628}],"sentiment":"neutral","sentiment_score":-0.2919012290136567,"channel":1,"num_words":29,"start":24.005001,"end":39.57},{"sentences":[{"text":"Mhmm.","start":41.77,"end":41.93,"sentiment":"neutral","sentiment_score":0.012411700561642649}],"sentiment":"neutral","sentiment_score":0.012411700561642649,"channel":0,"num_words":1,"start":41.77,"end":41.93},{"sentences":[{"text":"So","start":41.885002,"end":42.385002,"sentiment":"neutral","sentiment_score":0.03578238934278488}],"sentiment":"neutral","sentiment_score":0.03578238934278488,"channel":1,"num_words":1,"start":41.885002,"end":42.385002},{"sentences":[{"text":"Yeah.","start":41.93,"end":42.43,"sentiment":"neutral","sentiment_score":0.07240507751703262}],"sentiment":"neutral","sentiment_score":0.07240507751703262,"channel":0,"num_words":1,"start":41.93,"end":42.43},{"sentences":[{"text":"so the plan that I chose was Superfiber Boost, which is $59.0.95 per month.","start":44.525,"end":52.705,"sentiment":"neutral","sentiment_score":0.15059147721954755},{"text":"And they say then you get back 69.95 per month.","start":53.46,"end":58.68,"sentiment":"neutral","sentiment_score":0.10926782563328744},{"text":"So I selected that,","start":58.9,"end":60.68,"sentiment":"neutral","sentiment_score":0.12361790426075459}],"sentiment":"neutral","sentiment_score":0.13197966265891278,"channel":1,"num_words":28,"start":44.525,"end":60.68},{"sentences":[{"text":"Mhmm.","start":63.6,"end":64.1,"sentiment":"neutral","sentiment_score":0.0849199965596199}],"sentiment":"neutral","sentiment_score":0.0849199965596199,"channel":0,"num_words":1,"start":63.6,"end":64.1},{"sentences":[{"text":"which is six","start":64.1,"end":64.995,"sentiment":"neutral","sentiment_score":0.07669613758722942}],"sentiment":"neutral","sentiment_score":0.07669613758722942,"channel":1,"num_words":3,"start":64.1,"end":64.995},{"sentences":[{"text":"The 25 MBPS.","start":64.72,"end":66.659996,"sentiment":"neutral","sentiment_score":0.09331303834915161},{"text":"Right?","start":67.04,"end":67.54,"sentiment":"neutral","sentiment_score":0.05718918889760971}],"sentiment":"neutral","sentiment_score":0.08428207598626614,"channel":0,"num_words":4,"start":64.72,"end":67.54},{"sentences":[{"text":"Yeah.","start":72.515,"end":73.015,"sentiment":"neutral","sentiment_score":0.04793645441532135}],"sentiment":"neutral","sentiment_score":0.04793645441532135,"channel":1,"num_words":1,"start":72.515,"end":73.015},{"sentences":[{"text":"May I know again what is the plan?","start":72.685005,"end":74.545006,"sentiment":"neutral","sentiment_score":0.05879228608682752}],"sentiment":"neutral","sentiment_score":0.05879228608682752,"channel":0,"num_words":8,"start":72.685005,"end":74.545006},{"sentences":[{"text":"Yeah.","start":74.195,"end":74.695,"sentiment":"neutral","sentiment_score":0.07547304034233093},{"text":"Yeah.","start":75.235,"end":75.735,"sentiment":"neutral","sentiment_score":0.091047964990139}],"sentiment":"neutral","sentiment_score":0.08326050266623497,"channel":1,"num_words":2,"start":74.195,"end":75.735},{"sentences":[{"text":"Okay.","start":77.405,"end":77.905,"sentiment":"neutral","sentiment_score":0.10688433051109314},{"text":"So, yeah, the original price is $69.95 per month.","start":79.08501,"end":86.57,"sentiment":"neutral","sentiment_score":0.12201885299550162},{"text":"But if you enter a contract, like, six months, twelve, or twenty four month contract, it'll be discounted into $59.95 per 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modem","start":109.21001,"end":111.39,"sentiment":"neutral","sentiment_score":0.024426124457802092}],"sentiment":"neutral","sentiment_score":0.058703043465984275,"channel":1,"num_words":29,"start":99.045,"end":111.39},{"sentences":[{"text":"That's","start":111.979996,"end":112.479996,"sentiment":"neutral","sentiment_score":-0.02219773456454277}],"sentiment":"neutral","sentiment_score":-0.02219773456454277,"channel":0,"num_words":1,"start":111.979996,"end":112.479996},{"sentences":[{"text":"and then the","start":112.090004,"end":112.810005,"sentiment":"neutral","sentiment_score":-0.027615707367658615}],"sentiment":"neutral","sentiment_score":-0.027615707367658615,"channel":1,"num_words":3,"start":112.090004,"end":112.810005},{"sentences":[{"text":"that's","start":112.78,"end":112.86,"sentiment":"neutral","sentiment_score":-0.03046247363090515}],"sentiment":"neutral","sentiment_score":-0.03046247363090515,"channel":0,"num_words":1,"start":112.78,"end":112.86},{"sentences":[{"text":"same","start":112.810005,"end":113.29,"sentiment":"neutral","sentiment_score":-0.02763272076845169}],"sentiment":"neutral","sentiment_score":-0.02763272076845169,"channel":1,"num_words":1,"start":112.810005,"end":113.29},{"sentences":[{"text":"bring your 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can click that one, 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The representative helped them select a plan and explain the pricing and discounts. The customer was confused about activation process and was advised to wait for the router. The agent sent an email with instructions and asked for personal information to complete the order. The customer was having trouble accessing their account online and was sent an email to confirm their purchase. The agent instructed the customer to connect their router to a wall and attach a cable to the router, and provided instructions for setting up email. The agent said they would send an email and wait for the customer's response."},"intents":{"segments":[{"text":"I I called earlier regarding how to apply for a plan with you guys through Super Network.","start_word":21,"end_word":37,"intents":[{"intent":"Apply for a plan","confidence_score":0.6801146}]},{"text":"once I scroll down, it takes me to your order summary, which has fiber Super Fiber Boost with the amount 59.95, the six months contract, $20, Mhmm. and the total per month. And I need to pay today 79.95.","start_word":288,"end_word":326,"intents":[{"intent":"Assist with order","confidence_score":0.0006013664}]},{"text":"So what I'm going to do now is send you an email. Then be I'll be asking you a personal information to that email, then just reply to that email, and I'll try to order it on our end instead, then send you an invoice if it's successful. Okay.","start_word":413,"end_word":461,"intents":[{"intent":"Send email instruction","confidence_score":0.0063882}]},{"text":"So if it goes through, when can they come and fix? Like, you say twenty four hours. So will it be, like, tomorrow? And if yes, what time? Yeah. You mean activate the Internet within twenty four hours? Yeah. Yeah. Actually, for the activation, we can activate it within twenty four hours, but you need to still wait for the router. Yeah. So, usually, the router takes three to five business days to arrive at the address.","start_word":463,"end_word":539,"intents":[{"intent":"Fix router issue","confidence_score":0.008110127}]},{"text":"You just need to turn on and connect the router to the NTT box.","start_word":685,"end_word":698,"intents":[{"intent":"Connect router to ntt box","confidence_score":0.7224384}]},{"text":"So do you still wish to proceed in sending you an email? Yeah. Sure.","start_word":959,"end_word":972,"intents":[{"intent":"Send email","confidence_score":0.09679959}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.32125747203826904},{"text":"Good morning. This is Marie from Ergo tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.5766476392745972},{"text":"Hello. Hi. Mhmm. Yes. Hello? I I called earlier regarding how to apply for a plan with you guys through Super Network. Mhmm.","start_word":16,"end_word":38,"sentiment":"neutral","sentiment_score":0.08547383546829224},{"text":"And I think I'm stuck because I'm on the website, and I can't see the different plans there is.","start_word":39,"end_word":57,"sentiment":"negative","sentiment_score":-0.3598730266094208},{"text":"So I don't know if you're able to help me. Mhmm. So Yeah. so the plan that I chose was Superfiber Boost, which is $59.0.95 per month. And they say then you get back 69.95 per month. So I selected that, Mhmm. which is six The 25 MBPS. Right? Yeah. May I know again what is the plan? Yeah. Yeah. Okay. So, yeah, the original price is $69.95 per month. But if you enter a contract, like, six months, twelve, or twenty four month contract, it'll be discounted into $59.95 per month. Yeah. So I selected that. Then if I go down, I can see you can select a new modem below or BYR. And there is b y o modem That's and then the that's same bring your own. sorry? That is the bring your own modem. Mhmm. Oh, so So if do you I already have a router, you can click that one, then no. we'll I check don't. the your router. Yeah. I don't. So I can't click that. And then once when I scroll down, there is twenty four month contract, twelve month contract, which Mhmm. are zeros and then there is six months contract, which is $20 free, a x 3,000 Wi Fi router, six months, 15% discount, first month free. So I selected that. Mhmm. I'm sorry. And What then did you select? once I scroll down, it takes me to your order summary, which has fiber Super Fiber Boost with the amount 59.95, the six months contract, $20, Mhmm. and the total per month. And I need to pay today 79.95. So when I try to click order now, it tells me, please select a NBN contract before proceeding, but my building doesn't accommodate NBN.","start_word":58,"end_word":349,"sentiment":"neutral","sentiment_score":-0.00846703976635145},{"text":"I think it's the super network. I don't know. So I don't know why it's telling me that, so I can't proceed. That's why I'm stuck.","start_word":350,"end_word":375,"sentiment":"negative","sentiment_score":-0.4648919403553009},{"text":"Yeah. I see.","start_word":376,"end_word":378,"sentiment":"neutral","sentiment_score":-0.20232753455638883},{"text":"I think there's an error with the website. So if there is an error with the website, what does that leave me? Which what can I do? Because I can't do anything then.","start_word":379,"end_word":411,"sentiment":"negative","sentiment_score":-0.4618839919567108},{"text":"Okay. So what I'm going to do now is send you an email. Then be I'll be asking you a personal information to that email, then just reply to that email, and I'll try to order it on our end instead, then send you an invoice if it's successful. Okay. Okay. So if it goes through, when can they come and fix? Like, you say twenty four hours. So will it be, like, tomorrow? And if yes, what time? Yeah. You mean activate the Internet within twenty four hours? Yeah. Yeah. Actually, for the activation, we can activate it within twenty four hours, but you need to still wait for the router. Yeah. So, usually, the router takes three to five business days to arrive at the address. Oh, my. Okay. Yeah. Then once the router arrives, you just need to connect it for you to establish a connection. We'll send you also an email instruction how to do it if ever. Hello? Hello? Yeah.","start_word":412,"end_word":576,"sentiment":"neutral","sentiment_score":0.062177155166864395},{"text":"I'm asking they won't connect it for me.","start_word":577,"end_word":584,"sentiment":"negative","sentiment_score":-0.36062708497047424},{"text":"They'll just leave it, and then I'll do it by myself. You mean setting up the Internet? Yeah. The router. Yeah. Actually, when the router arrives, you just need to connect it, but it takes three to five business days for the delivery period. So when once It's the they router. did it by the router, they'll just leave it there. They'll just leave it somewhere, and then I'll have to take it and figure out how to connect it by myself. Yeah. That's correct. So how does the how is it connected? I just put it in on Yeah. You just need to turn on and connect the router to the NTT box. Have you seen the, like, a block box mounted on your wall at the address? yeah. Yeah. Yeah. We'll be providing you a cable, which you'll be using to connect the router to that box and turn on the router then. That should be working after a few minutes. So where will the router be? It will just be hanging somewhere, like, I don't understand. Yeah. The router should be connected to that wall. On the wall? Thank you. No. There's a black box on the wall at the address, then you just need to connect the router to that box using So a I cable. so I just attach it using the cable, and it will just Yeah. hang on top of the black box. That's Yeah. You it. just need to use the cable. The first end of the cable is at the NTT box on the wall, then the other end is the router. I'm just checking how the router looks like because maybe I don't know if it's big, small. Can you Is see it a block box? yeah. There is a black box in the Can you see the port where you can plug in a cable below of it at the back or back of it? And it's far it's, like, way, way up there. Oh my. Yeah. I see a black box with wires, lights, green lights. I just asked someone to help me once the router is here. Yeah. Yeah. Okay. Yeah. No Just worry. The router needs to be connected there. So do you still wish to proceed in sending you an email? Yeah. Sure. Okay. Can I have your email, please?","start_word":585,"end_word":979,"sentiment":"neutral","sentiment_score":-0.020270122823458685},{"text":"Oh, the router is tiny.","start_word":980,"end_word":984,"sentiment":"negative","sentiment_score":-0.3758847415447235},{"text":"I've just seen this photo. Oh, it's just a white thing. Okay. My email is my last name okay. Abwao, a d w a o, a for apple, b for boy, w four, win, I for indigo, o for OrangeABWAO. Sorry. Can I get it again? AForApple. Mhmm. BForBoy, Mhmm. YForY W W? for for Wi Fi, Mhmm. a for apple, Mhmm. o for orange, Abwao, a b w a o. Okay. Abwow. Mhmm. Is it abuela@gmail.com? Abwao That's it. Salzin, then s for setup, e for egg Mhmm. E for egg, l for lime, Mhmm. f for fish, I Mhmm. for indigo, n for new, and Mhmm. then, e for egg. So abwaosselseen at g mail, abwaoselfine@gmail.com. Let me just check. Mm-mm. It's abouselffina@gmail.com. Cellphine, s for speed, e for elephant, l for Mhmm. line, f Mhmm. for fish, I for indigo, n for new, and then e for egg. Cell phone. Selffine@gmail.com. So it's abouousalifine@gmail.com. Can you pronounce can you read out the letters? Okay. So it's a b Mhmm. waoselfine@gmail.com. Hello? Yes. I'm not here. Yes. It's correct. Yes. Okay. I will send you then an email, then we'll wait for your response. We'll send the email Okay. shortly. Okay. Bye for now. Okay.","start_word":985,"end_word":1191,"sentiment":"neutral","sentiment_score":0.0095349057973475},{"text":"Thanks. Thank you. Thank you.","start_word":1192,"end_word":1196,"sentiment":"positive","sentiment_score":0.7564737200737}],"average":{"sentiment":"neutral","sentiment_score":-0.01929202646569571}}}}