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Mark. Hi. It's Annique. Hello? No.\n\nI can cancel it. That's fine. I'll get my whiteout out. Just then when you rang, I said, hi, Mike. It's Anik, and you didn't hear that, did you?\n\nOkay. That's been happening all the time now. So I pick up and I go, hello, Coolabah Care. This is an EAC. And then or, you know, Hi, Mike.\n\nIt's an EAC. And then there'll be silence. And then some they'll go, hello? Hello? And then yeah.\n\nSo people aren't hearing me say, hello, Cooler Bar Care. This is Anik. And then I'm saying, yeah. So I don't know what the lag there is, but Oh, okay. Alright.\n\nOh, okay. Okay. Well, I'll keep monitoring. If it gets worse, I'll let you know. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Mark.","start":0.0,"end":0.74,"sentiment":"neutral","sentiment_score":0.03444324806332588},{"text":"Hi.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.034865546971559525},{"text":"It's Annique.","start":4.0,"end":4.9,"sentiment":"neutral","sentiment_score":0.03922984376549721},{"text":"Hello?","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.0014723550993949177},{"text":"No.","start":11.679999,"end":11.92,"sentiment":"neutral","sentiment_score":-0.26978564262390137}],"sentiment":"neutral","sentiment_score":-0.012300222413614392,"num_words":7,"start":0.0,"end":11.92},{"sentences":[{"text":"I can cancel it.","start":11.92,"end":12.719999,"sentiment":"neutral","sentiment_score":-0.19066502526402473},{"text":"That's fine.","start":12.719999,"end":13.46,"sentiment":"neutral","sentiment_score":0.17444447427988052},{"text":"I'll get my whiteout out.","start":13.5199995,"end":15.139999,"sentiment":"positive","sentiment_score":0.37819778323173525},{"text":"Just then when you rang, I said, hi, Mike.","start":17.815,"end":20.615,"sentiment":"neutral","sentiment_score":0.008884317759010527},{"text":"It's Anik, and you didn't hear that, did you?","start":20.615,"end":23.115,"sentiment":"neutral","sentiment_score":-0.026893699541687965}],"sentiment":"neutral","sentiment_score":0.04534942509028418,"num_words":29,"start":11.92,"end":23.115},{"sentences":[{"text":"Okay.","start":24.375,"end":24.855,"sentiment":"neutral","sentiment_score":-0.0653855949640274},{"text":"That's been happening all the time now.","start":24.855,"end":27.835,"sentiment":"neutral","sentiment_score":-0.11374838437352862},{"text":"So I pick up and I go, hello, Coolabah Care.","start":27.9,"end":29.9,"sentiment":"neutral","sentiment_score":-0.010188130848109721},{"text":"This is an EAC.","start":29.9,"end":30.96,"sentiment":"neutral","sentiment_score":0.0009827474132180214},{"text":"And then or, you know, Hi, Mike.","start":31.26,"end":33.579998,"sentiment":"neutral","sentiment_score":-0.00921536170478378}],"sentiment":"neutral","sentiment_score":-0.03531317711518756,"num_words":29,"start":24.375,"end":33.579998},{"sentences":[{"text":"It's an EAC.","start":33.579998,"end":34.14,"sentiment":"neutral","sentiment_score":-0.015568273141980171},{"text":"And then there'll be silence.","start":34.14,"end":36.22,"sentiment":"neutral","sentiment_score":-0.05777608677744865},{"text":"And then some they'll go, hello?","start":36.22,"end":37.76,"sentiment":"neutral","sentiment_score":-0.030027604351441067},{"text":"Hello?","start":38.3,"end":38.7,"sentiment":"neutral","sentiment_score":-0.000012682750821113586},{"text":"And then yeah.","start":38.7,"end":43.774998,"sentiment":"neutral","sentiment_score":0.00029172375798225403}],"sentiment":"neutral","sentiment_score":-0.028604910605483584,"num_words":18,"start":33.579998,"end":43.774998},{"sentences":[{"text":"So people aren't hearing me say, hello, Cooler Bar Care.","start":43.774998,"end":46.574997,"sentiment":"neutral","sentiment_score":-0.03488969337195158},{"text":"This is Anik.","start":46.574997,"end":47.394997,"sentiment":"neutral","sentiment_score":-0.006532890101273854},{"text":"And then I'm saying, yeah.","start":47.774998,"end":49.454998,"sentiment":"neutral","sentiment_score":-0.09510079845786094},{"text":"So I don't know what the lag there is, but Oh, okay.","start":49.454998,"end":58.78,"sentiment":"neutral","sentiment_score":-0.16303266615917286},{"text":"Alright.","start":58.92,"end":59.42,"sentiment":"neutral","sentiment_score":0.04261522740125656}],"sentiment":"neutral","sentiment_score":-0.08896052783295032,"num_words":31,"start":43.774998,"end":59.42},{"sentences":[{"text":"Oh, okay.","start":62.44,"end":63.899998,"sentiment":"neutral","sentiment_score":0.017316361889243126},{"text":"Okay.","start":64.52,"end":64.92,"sentiment":"neutral","sentiment_score":0.0038745496422052383},{"text":"Well, I'll keep monitoring.","start":64.92,"end":65.799995,"sentiment":"neutral","sentiment_score":-0.03785147052258253},{"text":"If it gets worse, I'll let you know.","start":65.799995,"end":67.5,"sentiment":"neutral","sentiment_score":-0.06804588192608207},{"text":"Thank you.","start":68.6,"end":69.42,"sentiment":"neutral","sentiment_score":0.2752438634634018}],"sentiment":"neutral","sentiment_score":-0.006281055126558332,"num_words":17,"start":62.44,"end":69.42},{"sentences":[{"text":"Bye.","start":70.52,"end":71.02,"sentiment":"neutral","sentiment_score":0.08827131986618042}],"sentiment":"neutral","sentiment_score":0.08827131986618042,"num_words":1,"start":70.52,"end":71.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, Mark.\n\nChannel 0: Hello?\n\nChannel 1: Hi. It's Annique.\n\nChannel 0: Hello, Annique. It's Mike.\n\nChannel 1: Hello?\n\nChannel 0: Am I too late to cancel lunch?\n\nChannel 1: No. I can cancel it. That's fine. I'll\n\nChannel 0: That would\n\nChannel 1: get\n\nChannel 0: be\n\nChannel 1: my\n\nChannel 0: lovely.\n\nChannel 1: whiteout out.\n\nChannel 0: Thank you.\n\nChannel 1: Just then when you rang, I said, hi, Mike. It's Anik, and you didn't hear that, did you?\n\nChannel 0: No.\n\nChannel 1: Okay. That's been happening all the time now. So I pick up and I go, hello, Coolabah Care. This is an EAC. And then or, you know, Hi, Mike.\n\nIt's an EAC. And then there'll be silence. And then some they'll go, hello? Hello?\n\nChannel 0: It's\n\nChannel 1: And\n\nChannel 0: funny\n\nChannel 1: then\n\nChannel 0: enough. It it happens when I make mobile calls now as well.\n\nChannel 1: yeah. So people aren't hearing me say, hello, Cooler Bar Care. This is Anik. And then\n\nChannel 0: No.\n\nChannel 1: I'm saying, yeah. So I don't know what the lag there is, but\n\nChannel 0: I don't think it's an internal issue. I think it's to do with the the telecom situation generally.\n\nChannel 1: Oh, okay.\n\nChannel 0: So\n\nChannel 1: Alright.\n\nChannel 0: if I make a mobile call off my mobile, it does the same.\n\nChannel 1: Oh, okay. Okay. Well, I'll keep monitoring. If it gets worse, I'll let you know.\n\nChannel 0: Alrighty.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Okay. Thanks. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mark.","start":0.0,"end":0.74,"sentiment":"neutral","sentiment_score":0.03444324806332588}],"sentiment":"neutral","sentiment_score":0.03444324806332588,"channel":1,"num_words":2,"start":0.0,"end":0.74},{"sentences":[{"text":"Hello?","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.022640574723482132}],"sentiment":"neutral","sentiment_score":0.022640574723482132,"channel":0,"num_words":1,"start":2.72,"end":3.22},{"sentences":[{"text":"Hi.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.034865546971559525},{"text":"It's Annique.","start":4.0,"end":4.9,"sentiment":"neutral","sentiment_score":0.03922984376549721}],"sentiment":"neutral","sentiment_score":0.03777507816751798,"channel":1,"num_words":3,"start":3.6799998,"end":4.9},{"sentences":[{"text":"Hello, Annique.","start":5.3599997,"end":6.24,"sentiment":"neutral","sentiment_score":0.0335242785513401},{"text":"It's 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it happens when I make mobile calls now as well.","start":39.31,"end":42.774998,"sentiment":"neutral","sentiment_score":-0.01731295392594554}],"sentiment":"neutral","sentiment_score":-0.014267572201788425,"channel":0,"num_words":12,"start":39.07,"end":42.774998},{"sentences":[{"text":"yeah.","start":43.295,"end":43.774998,"sentiment":"neutral","sentiment_score":-0.032862648367881775},{"text":"So people aren't hearing me say, hello, Cooler Bar Care.","start":43.774998,"end":46.574997,"sentiment":"neutral","sentiment_score":-0.03488969337195158},{"text":"This is Anik.","start":46.574997,"end":47.394997,"sentiment":"neutral","sentiment_score":-0.006532890101273854},{"text":"And 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customer, Annique, is trying to cancel lunch but is interrupted by an incoming call from Mike. She is confused by the interruption but eventually learns that Mike is causing issues with mobile calls. She promises to keep monitoring and provide updates if the issue persists."},"intents":{"segments":[{"text":"Am I too late to cancel lunch? No. I can cancel it.","start_word":11,"end_word":22,"intents":[{"intent":"Cancel lunch","confidence_score":0.7153649}]},{"text":"Well, I'll keep monitoring. If it gets worse, I'll let you know. Alrighty.","start_word":183,"end_word":195,"intents":[{"intent":"Monitor mobile calls","confidence_score":0.28984046}]}]},"sentiments":{"segments":[{"text":"Hi, Mark. Hello? Hi. It's Annique. Hello, Annique. It's Mike. Hello? Am I too late to cancel lunch? No. I can cancel it. 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So I don't know what the lag there is, but I don't think it's an internal issue. I think it's to do with the the telecom situation generally. Oh, okay. So Alright. if I make a mobile call off my mobile, it does the same. Oh, okay. Okay. Well, I'll keep monitoring. If it gets worse, I'll let you know. Alrighty. Thank you. Okay. Okay. Thanks. Bye. Bye.","start_word":36,"end_word":202,"sentiment":"neutral","sentiment_score":-0.03903764113783837}],"average":{"sentiment":"neutral","sentiment_score":-0.013487861817141612}}}}