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We would like to ask if you need help with your payment method or if you do have any issues. Because usually, as we check, we're receiving your timely payments. However, until today, we haven't processed your payment successfully to your card, and we don't want you to get a late fee because all payments that remain overdue until tomorrow yeah. I'm calling from Airtel, your Internet service provider, And your your June invoice, it's still unpaid. We're just wanting to know if you would like to update your payment method because we tried to process it, but it was declined. Yeah. It shows here insufficient funds, and let me tell you at least the last four of the card you have on record. Just bear with me. And we appreciate you answered our phone call because we don't want you to get a late fee. Reason why we tried to get in touch just trying to look for your name here. One moment. Okay? Faisal. Yeah. We have 7649, last four digits. Okay. Could we reprocess it? Do you have the funds available? Okay. Would you like me to update it and process your payment over the phone? Okay. Sure. Thank you. Is it a Visa or a Mastercard? Alright. Thank you. Yeah. But I'll just need to get all the details so I can update it accordingly. May I have the card number, please? Oh, you cut off. I just heard 7. I just heard 7. Your line cut off on that part. Thank you. Let me confirm. 4017954185267649. Thank you. Expiration date, please? 11/29. CVV code, please? 234. And your name as it appears is the same, Faisal Abbas? Okay. Thank you. One moment here. Let me just proceed to your payment. Okay. So you will receive a text message. Kindly check, and then you have to state the one time code so you could authorize your payment today of $79.95 cents. That is right. Yeah. Please state the code. Tell me the code so I can enter on the system and authorize your payment today. Thank you. 575681. K. It's processing. Okay. That's perfect. Your payment has been processed successfully for this month. And shortly, you will receive your payment receipt to your email address. And we really appreciate your time answering our phone call and processing your payment over the phone. Thank you. Have a good one, and be safe. 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Good afternoon. This is Melissa from accounts department of Airtel. Am I speaking to Faisal Abad? Hi.\n\nHow are you today? That's great to hear. This is just like a touch base. We would like to ask if you need help with your payment method or if you do have any issues. Because usually, as we check, we're receiving your timely payments.\n\nHowever, until today, we haven't processed your payment successfully to your card, and we don't want you to get a late fee because all payments that remain overdue until tomorrow yeah. I'm calling from Airtel, your Internet service provider, And your your June invoice, it's still unpaid. We're just wanting to know if you would like to update your payment method because we tried to process it, but it was declined. Yeah. It shows here insufficient funds, and let me tell you at least the last four of the card you have on record.\n\nJust bear with me. And we appreciate you answered our phone call because we don't want you to get a late fee. Reason why we tried to get in touch just trying to look for your name here. One moment. Okay?\n\nFaisal. Yeah. We have 7649, last four digits. Okay. Could we reprocess it?\n\nDo you have the funds available? Okay. Would you like me to update it and process your payment over the phone? Okay. Sure.\n\nThank you. Is it a Visa or a Mastercard? Alright. Thank you. Yeah.\n\nBut I'll just need to get all the details so I can update it accordingly. May I have the card number, please? Oh, you cut off. I just heard 7. I just heard 7.\n\nYour line cut off on that part. Thank you. Let me confirm. 4017954185267649. Thank you.\n\nExpiration date, please? 11/29. CVV code, please? 234. And your name as it appears is the same, Faisal Abbas?\n\nOkay. Thank you. One moment here. Let me just proceed to your payment. Okay.\n\nSo you will receive a text message. Kindly check, and then you have to state the one time code so you could authorize your payment today of $79.95 cents. That is right. Yeah. Please state the code.\n\nTell me the code so I can enter on the system and authorize your payment today. Thank you. 575681. K. It's processing.\n\nOkay. That's perfect. Your payment has been processed successfully for this month. And shortly, you will receive your payment receipt to your email address. And we really appreciate your time answering our phone call and processing your payment over the phone.\n\nThank you. Have a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.32,"sentiment":"neutral","sentiment_score":0.043281760066747665},{"text":"Good afternoon.","start":2.32,"end":3.06,"sentiment":"neutral","sentiment_score":0.2060961052775383},{"text":"This is Melissa from accounts department of Airtel.","start":3.36,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.12470842525362968},{"text":"Am I speaking to Faisal Abad?","start":7.04,"end":9.059999,"sentiment":"neutral","sentiment_score":0.05495842049519221},{"text":"Hi.","start":10.639999,"end":10.88,"sentiment":"neutral","sentiment_score":0.2163920551538467}],"sentiment":"neutral","sentiment_score":0.11107133059865898,"num_words":18,"start":2.0,"end":10.88},{"sentences":[{"text":"How are you today?","start":10.88,"end":11.94,"sentiment":"neutral","sentiment_score":0.28518789261579514},{"text":"That's great to hear.","start":14.264999,"end":15.485,"sentiment":"positive","sentiment_score":0.7029845118522644},{"text":"This 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Hello? Yes, sir. Mhmm. Good. Thanks. Yeah. Sorry. Could you please come back? Like, where are you calling from? Sorry. Come back. Okay. Alright. Yeah. Yeah. Yeah. Yeah. Yeah. That's right. Okay. Go for it, Leon. Alright. So direct debit always goes by itself. So what happened now? Mhmm. Yeah. Yep. Mhmm. That's right. Oh, okay. What what the expiry date you guys have? I think, like, my I got a new card, so I don't know if it's updated there or no. Yes, please. Yes, please. Visa. Choose the same number. I'm just changing the expiry date. 72 9. Sorry? Okay. 4017954185267649. That's right. Yeah. 11/29. 9. 234. Yes. That's right. Okay. And that will it will be a direct debit for next month. That's cool. K. So what I need to do now is I'll terminate once I get the code. Okay. Yeah. I got a code now. 575681. Yeah. 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This is Melissa from accounts department of Airtel. Am I speaking to Faisal Abad?\n\nChannel 1: Yes, sir.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Mhmm. Good. Thanks. Yeah.\n\nChannel 0: That's great to hear. This is just like a touch base. We would like to ask if you need help with your payment method or if you do have any issues. Because usually, as we check, we're receiving your timely payments. However, until today, we haven't processed your payment successfully to your card, and we don't want you to get a late fee because all payments that remain overdue until\n\nChannel 1: Sorry. Could you please\n\nChannel 0: tomorrow\n\nChannel 1: come back? Like, where are you calling from? Sorry. Come back.\n\nChannel 0: yeah. I'm calling from Airtel, your Internet\n\nChannel 1: Okay.\n\nChannel 0: service\n\nChannel 1: Alright.\n\nChannel 0: provider,\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Yeah.\n\nThat's right. Okay. Go for it, Leon.\n\nChannel 0: And your your June invoice, it's still unpaid. We're just wanting to know if you would like to update your payment method because we tried to process it, but it was declined.\n\nChannel 1: Alright. So direct debit always goes by itself. So what\n\nChannel 0: Yeah. It\n\nChannel 1: happened\n\nChannel 0: shows here insufficient\n\nChannel 1: now?\n\nChannel 0: funds, and let me tell you at least the last four of the card you have on record. Just bear with me. And we appreciate you answered our phone call because we don't want you to get a late fee. Reason why\n\nChannel 1: Mhmm.\n\nChannel 0: we\n\nChannel 1: Yeah.\n\nChannel 0: tried to get in touch just trying to look for your name here. One\n\nChannel 1: Yep.\n\nChannel 0: moment. Okay? Faisal. Yeah. We have 7649, last four digits.\n\nChannel 1: Mhmm. That's right.\n\nChannel 0: Okay. Could we reprocess it? Do you have the\n\nChannel 1: Oh,\n\nChannel 0: funds\n\nChannel 1: okay.\n\nChannel 0: available?\n\nChannel 1: What what the expiry date you guys have? I think, like, my I got a new card, so I don't know if it's updated there or no.\n\nChannel 0: Okay. Would you like me to update it and process\n\nChannel 1: Yes,\n\nChannel 0: your\n\nChannel 1: please.\n\nChannel 0: payment over the phone?\n\nChannel 1: Yes,\n\nChannel 0: Okay.\n\nChannel 1: please.\n\nChannel 0: Sure. Thank you. Is it a Visa or a Mastercard?\n\nChannel 1: Visa.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Choose the same number. I'm just changing the expiry date.\n\nChannel 0: Yeah. But I'll just need to get all the details so I can update it accordingly. May I have the card number, please?\n\nChannel 1: 72\n\nChannel 0: Oh, you cut off.\n\nChannel 1: 9.\n\nChannel 0: I just heard 7.\n\nChannel 1: Sorry?\n\nChannel 0: I just heard 7. Your line cut off on that part.\n\nChannel 1: Okay. 4017954185267649.\n\nChannel 0: Thank you. Let me confirm. 4017954185267649.\n\nChannel 1: That's right. Yeah.\n\nChannel 0: Thank you. Expiration date, please?\n\nChannel 1: 11/29.\n\nChannel 0: 11/29. CVV code, please?\n\nChannel 1: 9. 234.\n\nChannel 0: 234. And your name\n\nChannel 1: Yes.\n\nChannel 0: as it appears is the same, Faisal Abbas?\n\nChannel 1: That's right.\n\nChannel 0: Okay. Thank you. One moment here. Let me just proceed to your payment. Okay.\n\nSo you will receive a text message. Kindly check, and then you have to state the one time code so you could authorize your payment today of $79.95\n\nChannel 1: Okay. And that will it\n\nChannel 0: cents.\n\nChannel 1: will be a direct debit for\n\nChannel 0: That is right.\n\nChannel 1: next month. That's cool. K. So what I need to do now is I'll terminate once I get the code.\n\nChannel 0: Yeah. Please state the code. Tell me the code so I can enter on the system and authorize your payment today.\n\nChannel 1: Okay. Yeah. I got a code now. 575681.\n\nChannel 0: Thank you. 575681. K. It's processing. Okay.\n\nThat's perfect. Your payment has been processed successfully for this month. And shortly, you will receive your payment receipt to your email address. And we really appreciate your time answering our phone call and processing your payment over the phone.\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: Thank you. Have a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.0153879402205348}],"sentiment":"neutral","sentiment_score":0.0153879402205348,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hi.","start":2.0,"end":2.32,"sentiment":"neutral","sentiment_score":0.043281760066747665}],"sentiment":"neutral","sentiment_score":0.043281760066747665,"channel":0,"num_words":1,"start":2.0,"end":2.32},{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.042223431169986725}],"sentiment":"neutral","sentiment_score":0.042223431169986725,"channel":1,"num_words":1,"start":2.1599998,"end":2.6599998},{"sentences":[{"text":"Good afternoon.","start":2.32,"end":3.06,"sentiment":"neutral","sentiment_score":0.2060961052775383},{"text":"This is Melissa from accounts department of 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safe.","start":310.615,"end":312.29498,"sentiment":"positive","sentiment_score":0.7657032353537423},{"text":"Bye bye.","start":312.29498,"end":312.72894,"sentiment":"neutral","sentiment_score":0.10743523016571999}],"sentiment":"positive","sentiment_score":0.6616304577751593,"channel":0,"num_words":11,"start":310.055,"end":312.72894}]},"summary":{"result":"success","short":"The representative from Airtel calls the customer, MS, to check if they need help with their payment method. The representative informs MS that their payment was declined and asks if they want to update their payment method. The representative also asks for the payment details and confirms the payment details with MS. The payment is processed successfully and the call ends with the representative thanking MS and reminding them to be safe."},"intents":{"segments":[{"text":"This is just like a touch base. We would like to ask if you need help with your payment method or if you do have any issues. Because usually, as we check, we're receiving your timely payments. However, until today, we haven't processed your payment successfully to your card, and we don't want you to get a late fee because all payments that remain overdue until Sorry.","start_word":34,"end_word":100,"intents":[{"intent":"Get assistance with payment method","confidence_score":0.0007841711}]},{"text":"And your your June invoice, it's still unpaid. We're just wanting to know if you would like to update your payment method because we tried to process it, but it was declined. Alright.","start_word":139,"end_word":171,"intents":[{"intent":"Update payment method","confidence_score":0.47418335}]},{"text":"Could we reprocess it? Do you have the Oh, funds okay. available?","start_word":262,"end_word":273,"intents":[{"intent":"Reprocess payment","confidence_score":0.18992281}]},{"text":"May I have the card number, please?","start_word":361,"end_word":367,"intents":[{"intent":"Update payment details","confidence_score":0.06500528}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Hello? Good afternoon. This is Melissa from accounts department of Airtel. Am I speaking to Faisal Abad? Yes, sir. Hi. How are you today? Mhmm.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.12682810425758362},{"text":"Good. Thanks. Yeah. That's great to hear. This is just like a touch base.","start_word":27,"end_word":40,"sentiment":"positive","sentiment_score":0.48268771171569824},{"text":"We would like to ask if you need help with your payment method or if you do have any issues. Because usually, as we check, we're receiving your timely payments. However, until today, we haven't processed your payment successfully to your card, and we don't want you to get a late fee because all payments that remain overdue until Sorry. Could you please tomorrow come back? Like, where are you calling from? Sorry. Come back. yeah. I'm calling from Airtel, your Internet Okay. service Alright. provider, Yeah. Yeah. Yeah. Yeah. Yeah. That's right. Okay. Go for it, Leon. And your your June invoice, it's still unpaid. We're just wanting to know if you would like to update your payment method because we tried to process it, but it was declined. Alright. So direct debit always goes by itself. So what Yeah. It happened shows here insufficient now? funds, and let me tell you at least the last four of the card you have on record. Just bear with me. And we appreciate you answered our phone call because we don't want you to get a late fee. Reason why Mhmm. we Yeah. tried to get in touch just trying to look for your name here. One moment. Yep. Okay? Faisal. Yeah. We have 7649, last four digits. Mhmm. That's right. Okay. Could we reprocess it? Do you have the Oh, funds okay. available? What what the expiry date you guys have? I think, like, my I got a new card, so I don't know if it's updated there or no. Okay. Would you like me to update it and process Yes, your please. payment over the phone? Yes, Okay. please. Sure.","start_word":41,"end_word":321,"sentiment":"neutral","sentiment_score":-0.061899873099929496},{"text":"Thank you.","start_word":322,"end_word":323,"sentiment":"positive","sentiment_score":0.3833646774291992},{"text":"Is it a Visa or a Mastercard? Visa. Alright. Thank you. Choose the same number. I'm just changing the expiry date. Yeah. But I'll just need to get all the details so I can update it accordingly. May I have the card number, please? 72 Oh, you cut off. 9. I just heard 7. Sorry? I just heard 7. Your line cut off on that part. Okay. 4017954185267649. Thank you. Let me confirm. 4017954185267649. That's right. Yeah. Thank you. Expiration date, please? 11/29. 11/29. CVV code, please? 9. 234. 234. And your name Yes. as it appears is the same, Faisal Abbas? That's right. Okay. Thank you. One moment here. Let me just proceed to your payment. Okay. So you will receive a text message. Kindly check, and then you have to state the one time code so you could authorize your payment today of $79.95 Okay. And that will it cents. will be a direct debit for That is right. next month. That's cool. K. So what I need to do now is I'll terminate once I get the code. Yeah. Please state the code. Tell me the code so I can enter on the system and authorize your payment today. Okay. Yeah. I got a code now. 575681. Thank you. 575681. K. It's processing.","start_word":324,"end_word":539,"sentiment":"neutral","sentiment_score":0.057099781930446625},{"text":"Okay. That's perfect. Your payment has been processed successfully for this month. And shortly, you will receive your payment receipt to your email address. And we really appreciate your time answering our phone call and processing your payment over the phone. Yeah. Thank you. Thank you. Have a good one, and be safe. Bye bye.","start_word":540,"end_word":594,"sentiment":"positive","sentiment_score":0.6477841518142007}],"average":{"sentiment":"neutral","sentiment_score":0.06661232221590299}}}}