{"metadata":{"transaction_key":"deprecated","request_id":"019f207a-1994-71e3-961e-76ea8c8a65c5","sha256":"a42a4fdc63e2ba1604e3415e940bf1ec78e83053175ae958af6bc27dec641441","created":"2026-07-02T01:38:22.190Z","duration":56.447937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":192,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":229,"output_tokens":229},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":229,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Robert. This is Andrew from Vigilance AI. Hope you're having a good day, Robert. Oh, that is right. You know, I'll keep this short, Robert. Oh. Oh, I'm sorry. I didn't know about that. So you're not in IT anymore in your new job? Oh, I see. Well, Robert, sorry to disturb you, mate. You have a great day. Take care.","confidence":0.9971942,"words":[{"word":"oh","start":2.56,"end":2.8799999,"confidence":0.976554,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1437439322471619},{"word":"hi","start":2.8799999,"end":3.12,"confidence":0.99418736,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.14624536037445068},{"word":"robert","start":3.12,"end":3.62,"confidence":0.99943113,"punctuated_word":"Robert.","sentiment":"neutral","sentiment_score":0.14439815282821655},{"word":"this","start":3.6799998,"end":4.0,"confidence":0.61644125,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.14429965615272522},{"word":"is","start":4.0,"end":4.24,"confidence":0.99691343,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14164844155311584},{"word":"andrew","start":4.24,"end":4.56,"confidence":0.9303607,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.24493421614170072},{"word":"from","start":4.56,"end":4.7999997,"confidence":0.9991208,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17233820259571075},{"word":"vigilance","start":4.7999997,"end":5.2999997,"confidence":0.80307823,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.20961150527000427},{"word":"ai","start":5.52,"end":5.92,"confidence":0.8252362,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.19793209433555603},{"word":"hope","start":5.92,"end":6.16,"confidence":0.85962343,"punctuated_word":"Hope","sentiment":"positive","sentiment_score":0.5877082943916321},{"word":"you're","start":6.16,"end":6.3999996,"confidence":0.75953156,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5691480040550232},{"word":"having","start":6.3999996,"end":6.72,"confidence":0.9887438,"punctuated_word":"having","sentiment":"positive","sentiment_score":0.5431075692176819},{"word":"a","start":6.72,"end":6.7999997,"confidence":0.99952364,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5640405416488647},{"word":"good","start":6.7999997,"end":7.04,"confidence":0.9999099,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5103343725204468},{"word":"day","start":7.04,"end":7.2799997,"confidence":0.99792814,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.530758261680603},{"word":"robert","start":7.2799997,"end":7.7799997,"confidence":0.9902113,"punctuated_word":"Robert.","sentiment":"positive","sentiment_score":0.5264053344726562},{"word":"oh","start":17.575,"end":17.895,"confidence":0.8162072,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.00386942457407713},{"word":"that","start":17.895,"end":18.135,"confidence":0.9977823,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0152630303055048},{"word":"is","start":18.135,"end":18.295,"confidence":0.9997881,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010353822261095049},{"word":"right","start":18.295,"end":18.795,"confidence":0.99837804,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.018688369542360302},{"word":"you","start":18.855,"end":19.095001,"confidence":0.5019378,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.006318746134638786},{"word":"know","start":19.095001,"end":19.255001,"confidence":0.98704445,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.005677537992596626},{"word":"i'll","start":19.255001,"end":19.415,"confidence":0.9997133,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.010209353640675545},{"word":"keep","start":19.415,"end":19.655,"confidence":0.99978524,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.0022629648447036743},{"word":"this","start":19.655,"end":19.815,"confidence":0.9700393,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.005511412397027016},{"word":"short","start":19.815,"end":20.135,"confidence":0.9984108,"punctuated_word":"short,","sentiment":"neutral","sentiment_score":-0.03542193025350571},{"word":"robert","start":20.135,"end":20.635,"confidence":0.99921805,"punctuated_word":"Robert.","sentiment":"neutral","sentiment_score":-0.03629162162542343},{"word":"oh","start":26.135,"end":26.635,"confidence":0.6524073,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.08911420404911041},{"word":"oh","start":28.27,"end":28.51,"confidence":0.9624066,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07777675241231918},{"word":"i'm","start":28.51,"end":28.75,"confidence":0.9994185,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1052708849310875},{"word":"sorry","start":28.75,"end":29.07,"confidence":0.99715805,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1264517903327942},{"word":"i","start":29.07,"end":29.150002,"confidence":0.922421,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1521327644586563},{"word":"didn't","start":29.150002,"end":29.550001,"confidence":0.9998565,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.12135688960552216},{"word":"know","start":29.550001,"end":29.710001,"confidence":0.99961096,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.12177816778421402},{"word":"about","start":29.710001,"end":29.95,"confidence":0.9996979,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.14892122149467468},{"word":"that","start":29.95,"end":30.45,"confidence":0.9971942,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.10858607292175292},{"word":"so","start":30.59,"end":30.75,"confidence":0.6835335,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08241775631904602},{"word":"you're","start":30.75,"end":30.99,"confidence":0.9992629,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.09456952661275864},{"word":"not","start":30.99,"end":31.49,"confidence":0.99959487,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11500506848096848},{"word":"in","start":31.710001,"end":31.95,"confidence":0.89471966,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.11700564622879028},{"word":"it","start":31.95,"end":32.43,"confidence":0.99688536,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.09439817816019058},{"word":"anymore","start":32.43,"end":32.93,"confidence":0.99788034,"punctuated_word":"anymore","sentiment":"neutral","sentiment_score":-0.16397200524806976},{"word":"in","start":33.55,"end":33.71,"confidence":0.68935645,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09605546295642851},{"word":"your","start":33.71,"end":34.03,"confidence":0.99916923,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.15933211147785187},{"word":"new","start":34.03,"end":34.190002,"confidence":0.9980135,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.1271723061800003},{"word":"job","start":34.190002,"end":34.690002,"confidence":0.99017215,"punctuated_word":"job?","sentiment":"neutral","sentiment_score":-0.1199789047241211},{"word":"oh","start":48.785,"end":49.024998,"confidence":0.96044207,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0003199111670255661},{"word":"i","start":49.024998,"end":49.265,"confidence":0.9980513,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012747669592499731},{"word":"see","start":49.265,"end":49.745,"confidence":0.9995263,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.005583113059401512},{"word":"well","start":49.745,"end":50.145,"confidence":0.7898067,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.03717106580734253},{"word":"robert","start":50.145,"end":50.645,"confidence":0.99222964,"punctuated_word":"Robert,","sentiment":"neutral","sentiment_score":0.02875836566090584},{"word":"sorry","start":50.864998,"end":51.184998,"confidence":0.63794106,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.07420144230127335},{"word":"to","start":51.184998,"end":51.344997,"confidence":0.99964607,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10207539051771164},{"word":"disturb","start":51.344997,"end":51.745,"confidence":0.99980253,"punctuated_word":"disturb","sentiment":"neutral","sentiment_score":-0.12895460426807404},{"word":"you","start":51.745,"end":51.905,"confidence":0.9894873,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.0043780617415905},{"word":"mate","start":51.905,"end":52.305,"confidence":0.8145041,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.01528037153184414},{"word":"you","start":52.305,"end":52.465,"confidence":0.87956977,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.36099424958229065},{"word":"have","start":52.465,"end":52.625,"confidence":0.99896777,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4464633464813232},{"word":"a","start":52.625,"end":52.704998,"confidence":0.99871016,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.435291200876236},{"word":"great","start":52.704998,"end":52.945,"confidence":0.99991655,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.4387461543083191},{"word":"day","start":52.945,"end":53.265,"confidence":0.9996473,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.3976045250892639},{"word":"take","start":53.265,"end":53.504997,"confidence":0.99823487,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.29193928837776184},{"word":"care","start":53.504997,"end":54.004997,"confidence":0.99936676,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.2407583594322205}],"paragraphs":{"transcript":"\nOh, hi, Robert. This is Andrew from Vigilance AI. Hope you're having a good day, Robert. Oh, that is right. You know, I'll keep this short, Robert.\n\nOh. Oh, I'm sorry. I didn't know about that. So you're not in IT anymore in your new job? Oh, I see.\n\nWell, Robert, sorry to disturb you, mate. You have a great day. Take care.","paragraphs":[{"sentences":[{"text":"Oh, hi, Robert.","start":2.56,"end":3.62,"sentiment":"neutral","sentiment_score":0.14479581514994302},{"text":"This is Andrew from Vigilance AI.","start":3.6799998,"end":5.92,"sentiment":"neutral","sentiment_score":0.18512735267480215},{"text":"Hope you're having a good day, Robert.","start":5.92,"end":7.7799997,"sentiment":"positive","sentiment_score":0.5473574825695583},{"text":"Oh, that is right.","start":17.575,"end":18.795,"sentiment":"neutral","sentiment_score":0.01204366167075932},{"text":"You know, I'll keep this short, Robert.","start":18.855,"end":20.635,"sentiment":"neutral","sentiment_score":-0.007767289876937866}],"sentiment":"neutral","sentiment_score":0.19890583544555637,"num_words":27,"start":2.56,"end":20.635},{"sentences":[{"text":"Oh.","start":26.135,"end":26.635,"sentiment":"neutral","sentiment_score":-0.08911420404911041},{"text":"Oh, I'm sorry.","start":28.27,"end":29.07,"sentiment":"neutral","sentiment_score":-0.10316647589206696},{"text":"I didn't know about that.","start":29.07,"end":30.45,"sentiment":"neutral","sentiment_score":-0.13055502325296403},{"text":"So you're not in IT anymore in your new job?","start":30.59,"end":34.690002,"sentiment":"neutral","sentiment_score":-0.11699069663882256},{"text":"Oh, I see.","start":48.785,"end":49.745,"sentiment":"neutral","sentiment_score":-0.0024948225667079283}],"sentiment":"neutral","sentiment_score":-0.10130819009447639,"num_words":22,"start":26.135,"end":49.745},{"sentences":[{"text":"Well, Robert, sorry to disturb you, mate.","start":49.745,"end":52.305,"sentiment":"neutral","sentiment_score":-0.0369943484131779},{"text":"You have a great day.","start":52.305,"end":53.265,"sentiment":"positive","sentiment_score":0.4158198952674866},{"text":"Take care.","start":53.265,"end":54.004997,"sentiment":"neutral","sentiment_score":0.26634882390499115}],"sentiment":"neutral","sentiment_score":0.16805976323251212,"num_words":14,"start":49.745,"end":54.004997}]}}]},{"alternatives":[{"transcript":"Hello? It's Robert speaking. Yeah. Good. Is this about Diana Novell and you're looking to talk to someone from the IT group? Yeah. I'm I'm I'm I'm retired from Dinah Novell. I don't work there anymore. So I'm not the right person. No. I never actually, I never was. I looked after technology, which included engineering and all the chemist r and d and all that kind of stuff. So no. I see he actually sits in the finance group. Okay. Bye.","confidence":0.9887147,"words":[{"word":"hello","start":0.24,"end":0.48,"confidence":0.78011334,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01235740352421999},{"word":"it's","start":0.48,"end":0.88,"confidence":0.9971336,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.017200134694576263},{"word":"robert","start":0.88,"end":1.1999999,"confidence":0.99581426,"punctuated_word":"Robert","sentiment":"neutral","sentiment_score":0.010123892687261105},{"word":"speaking","start":1.1999999,"end":1.6999999,"confidence":0.9925123,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.021879559382796288},{"word":"yeah","start":8.32,"end":8.82,"confidence":0.9168218,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2453404664993286},{"word":"good","start":9.12,"end":9.62,"confidence":0.97884727,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.2995139956474304},{"word":"is","start":10.48,"end":10.719999,"confidence":0.84122217,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0549769289791584},{"word":"this","start":10.719999,"end":11.04,"confidence":0.99953306,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.058865986764431},{"word":"about","start":11.04,"end":11.44,"confidence":0.9989309,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.048477593809366226},{"word":"diana","start":11.44,"end":11.84,"confidence":0.3719258,"punctuated_word":"Diana","sentiment":"neutral","sentiment_score":0.04050970822572708},{"word":"novell","start":11.84,"end":12.34,"confidence":0.67777306,"punctuated_word":"Novell","sentiment":"neutral","sentiment_score":0.029737042263150215},{"word":"and","start":12.4,"end":12.719999,"confidence":0.5402806,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012641857378184795},{"word":"you're","start":12.719999,"end":12.96,"confidence":0.9969398,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.025315675884485245},{"word":"looking","start":12.96,"end":13.36,"confidence":0.9998461,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.033391304314136505},{"word":"to","start":13.36,"end":13.5199995,"confidence":0.99938464,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04385504126548767},{"word":"talk","start":13.5199995,"end":13.759999,"confidence":0.9997769,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.052234239876270294},{"word":"to","start":13.759999,"end":13.92,"confidence":0.9990983,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03519456833600998},{"word":"someone","start":13.92,"end":14.42,"confidence":0.9999089,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.03913233056664467},{"word":"from","start":14.995,"end":15.475,"confidence":0.99978155,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03528965264558792},{"word":"the","start":15.475,"end":15.555,"confidence":0.9783288,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.032540105283260345},{"word":"it","start":15.555,"end":15.955,"confidence":0.99075574,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.06371180713176727},{"word":"group","start":15.955,"end":16.455,"confidence":0.9452003,"punctuated_word":"group?","sentiment":"neutral","sentiment_score":0.013985508121550083},{"word":"yeah","start":19.795,"end":20.295,"confidence":0.80828166,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.022678708657622337},{"word":"i'm","start":20.355,"end":20.675,"confidence":0.75331396,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05122951790690422},{"word":"i'm","start":20.675,"end":21.075,"confidence":0.6043607,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04811310395598411},{"word":"i'm","start":21.075,"end":21.315,"confidence":0.79862344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05359045788645744},{"word":"i'm","start":21.315,"end":21.475,"confidence":0.7948662,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06498017907142639},{"word":"retired","start":21.475,"end":21.975,"confidence":0.974957,"punctuated_word":"retired","sentiment":"neutral","sentiment_score":-0.08168592303991318},{"word":"from","start":22.355,"end":22.595001,"confidence":0.9984623,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.07650207728147507},{"word":"dinah","start":22.595001,"end":22.994999,"confidence":0.9949163,"punctuated_word":"Dinah","sentiment":"neutral","sentiment_score":-0.05266600102186203},{"word":"novell","start":22.994999,"end":23.315,"confidence":0.98785806,"punctuated_word":"Novell.","sentiment":"neutral","sentiment_score":-0.06814263015985489},{"word":"i","start":23.315,"end":23.475,"confidence":0.9985072,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15033134818077087},{"word":"don't","start":23.475,"end":23.715,"confidence":0.9997452,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.16265124082565308},{"word":"work","start":23.715,"end":23.955,"confidence":0.9994099,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.16897931694984436},{"word":"there","start":23.955,"end":24.115,"confidence":0.99765056,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.21495726704597473},{"word":"anymore","start":24.115,"end":24.615,"confidence":0.748901,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.2019631415605545},{"word":"so","start":24.835,"end":25.335,"confidence":0.9957237,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0958544909954071},{"word":"i'm","start":25.715,"end":25.875,"confidence":0.9186053,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10568755120038986},{"word":"not","start":25.875,"end":26.115,"confidence":0.99154705,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09997715801000596},{"word":"the","start":26.115,"end":26.195,"confidence":0.9992066,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11962993443012238},{"word":"right","start":26.195,"end":26.435001,"confidence":0.9998084,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.07386348396539688},{"word":"person","start":26.435001,"end":26.935001,"confidence":0.9979595,"punctuated_word":"person.","sentiment":"neutral","sentiment_score":-0.10079756379127502},{"word":"no","start":33.56,"end":34.06,"confidence":0.9886054,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.152474045753479},{"word":"i","start":34.12,"end":34.28,"confidence":0.95008063,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09908096492290495},{"word":"never","start":34.28,"end":34.52,"confidence":0.9822912,"punctuated_word":"never","sentiment":"neutral","sentiment_score":-0.10903074592351912},{"word":"actually","start":34.84,"end":35.16,"confidence":0.93767476,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.12410719692707062},{"word":"i","start":35.16,"end":35.32,"confidence":0.9995284,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15200209617614746},{"word":"never","start":35.32,"end":35.64,"confidence":0.99955267,"punctuated_word":"never","sentiment":"neutral","sentiment_score":-0.15896549820899963},{"word":"was","start":35.64,"end":35.88,"confidence":0.99347115,"punctuated_word":"was.","sentiment":"neutral","sentiment_score":-0.14749062061309814},{"word":"i","start":35.88,"end":36.12,"confidence":0.9514245,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12393343448638916},{"word":"looked","start":36.12,"end":36.36,"confidence":0.9848947,"punctuated_word":"looked","sentiment":"neutral","sentiment_score":-0.09217841923236848},{"word":"after","start":36.36,"end":36.760002,"confidence":0.99742895,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.08093976974487305},{"word":"technology","start":36.760002,"end":37.260002,"confidence":0.8041939,"punctuated_word":"technology,","sentiment":"neutral","sentiment_score":-0.047817181795835495},{"word":"which","start":37.48,"end":37.72,"confidence":0.99987304,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.04051636904478073},{"word":"included","start":37.72,"end":38.22,"confidence":0.9995308,"punctuated_word":"included","sentiment":"neutral","sentiment_score":-0.019564995542168617},{"word":"engineering","start":39.08,"end":39.58,"confidence":0.99829835,"punctuated_word":"engineering","sentiment":"neutral","sentiment_score":-0.02762691304087639},{"word":"and","start":39.8,"end":40.215,"confidence":0.94695944,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04425017535686493},{"word":"all","start":40.455,"end":40.615,"confidence":0.9962495,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.03615628927946091},{"word":"the","start":40.615,"end":40.695,"confidence":0.9266338,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05420495942234993},{"word":"chemist","start":40.695,"end":41.095,"confidence":0.4667238,"punctuated_word":"chemist","sentiment":"neutral","sentiment_score":-0.04361541196703911},{"word":"r","start":41.575,"end":41.815,"confidence":0.5951574,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.05278372764587402},{"word":"and","start":41.815,"end":41.895,"confidence":0.9853603,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06336997449398041},{"word":"d","start":41.895,"end":42.135,"confidence":0.9884947,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.0535760223865509},{"word":"and","start":42.135,"end":42.375,"confidence":0.9357191,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06538690626621246},{"word":"all","start":42.375,"end":42.535,"confidence":0.99937916,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.06183752045035362},{"word":"that","start":42.535,"end":42.695,"confidence":0.9948815,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0727386623620987},{"word":"kind","start":42.695,"end":43.015,"confidence":0.9525296,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.07611535489559174},{"word":"of","start":43.015,"end":43.095,"confidence":0.9970625,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.07692986726760864},{"word":"stuff","start":43.095,"end":43.595,"confidence":0.9851682,"punctuated_word":"stuff.","sentiment":"neutral","sentiment_score":-0.0756530612707138},{"word":"so","start":44.215,"end":44.455,"confidence":0.7774704,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0902966409921646},{"word":"no","start":44.535,"end":45.035,"confidence":0.99100775,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.10706813633441924},{"word":"i","start":45.255,"end":45.495,"confidence":0.63326526,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07752051204442978},{"word":"see","start":45.495,"end":45.735,"confidence":0.38774243,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.0589011050760746},{"word":"he","start":45.735,"end":45.815,"confidence":0.5705148,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.06415176391601562},{"word":"actually","start":45.815,"end":46.135002,"confidence":0.99524564,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.08235427737236023},{"word":"sits","start":46.135002,"end":46.375,"confidence":0.9781917,"punctuated_word":"sits","sentiment":"neutral","sentiment_score":-0.06366504728794098},{"word":"in","start":46.375,"end":46.455,"confidence":0.9991374,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.057712458074092865},{"word":"the","start":46.455,"end":46.614998,"confidence":0.9986798,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06852221488952637},{"word":"finance","start":46.614998,"end":47.095,"confidence":0.99082386,"punctuated_word":"finance","sentiment":"neutral","sentiment_score":-0.07055947184562683},{"word":"group","start":47.095,"end":47.595,"confidence":0.99714625,"punctuated_word":"group.","sentiment":"neutral","sentiment_score":-0.062182262539863586},{"word":"okay","start":54.262875,"end":54.582874,"confidence":0.9887147,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1075713261961937},{"word":"bye","start":54.582874,"end":55.082874,"confidence":0.9918865,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.04368720203638077}],"paragraphs":{"transcript":"\nHello? It's Robert speaking. Yeah. Good. Is this about Diana Novell and you're looking to talk to someone from the IT group?\n\nYeah. I'm I'm I'm I'm retired from Dinah Novell. I don't work there anymore. So I'm not the right person. No.\n\nI never actually, I never was. I looked after technology, which included engineering and all the chemist r and d and all that kind of stuff. So no. I see he actually sits in the finance group. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.01235740352421999},{"text":"It's Robert speaking.","start":0.48,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.01640119558821122},{"text":"Yeah.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.2453404664993286},{"text":"Good.","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.2995139956474304},{"text":"Is this about Diana Novell and you're looking to talk to someone from the IT group?","start":10.48,"end":16.455,"sentiment":"neutral","sentiment_score":0.03874120942782611}],"sentiment":"neutral","sentiment_score":0.05573976378549229,"num_words":22,"start":0.24,"end":16.455},{"sentences":[{"text":"Yeah.","start":19.795,"end":20.295,"sentiment":"neutral","sentiment_score":-0.022678708657622337},{"text":"I'm I'm I'm I'm retired from Dinah Novell.","start":20.355,"end":23.315,"sentiment":"neutral","sentiment_score":-0.06211373629048467},{"text":"I don't work there anymore.","start":23.315,"end":24.615,"sentiment":"neutral","sentiment_score":-0.1797764629125595},{"text":"So I'm not the right person.","start":24.835,"end":26.935001,"sentiment":"neutral","sentiment_score":-0.09930169706543286},{"text":"No.","start":33.56,"end":34.06,"sentiment":"neutral","sentiment_score":-0.152474045753479}],"sentiment":"neutral","sentiment_score":-0.10317881627097017,"num_words":21,"start":19.795,"end":34.06},{"sentences":[{"text":"I never actually, I never was.","start":34.12,"end":35.88,"sentiment":"neutral","sentiment_score":-0.13177952046195665},{"text":"I looked after technology, which included engineering and all the chemist r and d and all that kind of stuff.","start":35.88,"end":43.595,"sentiment":"neutral","sentiment_score":-0.060459750797599555},{"text":"So no.","start":44.215,"end":45.035,"sentiment":"neutral","sentiment_score":-0.09868238866329192},{"text":"I see he actually sits in the finance group.","start":45.255,"end":47.595,"sentiment":"neutral","sentiment_score":-0.06728545700510342},{"text":"Okay.","start":54.262875,"end":54.582874,"sentiment":"neutral","sentiment_score":0.1075713261961937}],"sentiment":"neutral","sentiment_score":-0.07092722902368558,"num_words":38,"start":34.12,"end":54.582874},{"sentences":[{"text":"Bye.","start":54.582874,"end":55.082874,"sentiment":"neutral","sentiment_score":0.04368720203638077}],"sentiment":"neutral","sentiment_score":0.04368720203638077,"num_words":1,"start":54.582874,"end":55.082874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? It's Robert speaking.\n\nChannel 0: Oh, hi, Robert. This is Andrew from Vigilance AI. Hope you're having a good day, Robert.\n\nChannel 1: Yeah. Good. Is this about Diana Novell and you're looking to talk to someone from the IT group?\n\nChannel 0: Oh, that is right. You know, I'll keep this\n\nChannel 1: Yeah.\n\nChannel 0: short, Robert.\n\nChannel 1: I'm I'm I'm I'm retired from Dinah Novell. I don't work there anymore. So I'm not the\n\nChannel 0: Oh.\n\nChannel 1: right person.\n\nChannel 0: Oh, I'm sorry. I didn't know about that. So you're not in IT anymore in\n\nChannel 1: No.\n\nChannel 0: your new\n\nChannel 1: I\n\nChannel 0: job?\n\nChannel 1: never actually, I never was. I looked after technology, which included engineering and all the chemist r and d and all that kind of stuff. So no. I see he actually sits in the finance group.\n\nChannel 0: Oh, I see. Well, Robert, sorry to disturb you, mate. You have a great day. Take care.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.01235740352421999},{"text":"It's Robert speaking.","start":0.48,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.01640119558821122}],"sentiment":"neutral","sentiment_score":0.015390247572213411,"channel":1,"num_words":4,"start":0.24,"end":1.6999999},{"sentences":[{"text":"Oh, hi, Robert.","start":2.56,"end":3.62,"sentiment":"neutral","sentiment_score":0.14479581514994302},{"text":"This is Andrew from Vigilance AI.","start":3.6799998,"end":5.92,"sentiment":"neutral","sentiment_score":0.18512735267480215},{"text":"Hope you're having a good day, Robert.","start":5.92,"end":7.7799997,"sentiment":"positive","sentiment_score":0.5473574825695583}],"sentiment":"positive","sentiment_score":0.33604087121784687,"channel":0,"num_words":16,"start":2.56,"end":7.7799997},{"sentences":[{"text":"Yeah.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.2453404664993286},{"text":"Good.","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.2995139956474304},{"text":"Is this about Diana Novell and you're looking to talk to someone from the IT group?","start":10.48,"end":16.455,"sentiment":"neutral","sentiment_score":0.03874120942782611}],"sentiment":"neutral","sentiment_score":0.06470632294399871,"channel":1,"num_words":18,"start":8.32,"end":16.455},{"sentences":[{"text":"Oh, that is right.","start":17.575,"end":18.795,"sentiment":"neutral","sentiment_score":0.01204366167075932},{"text":"You know, I'll keep this","start":18.855,"end":19.815,"sentiment":"neutral","sentiment_score":0.003468504548072815}],"sentiment":"neutral","sentiment_score":0.00727968549148904,"channel":0,"num_words":9,"start":17.575,"end":19.815},{"sentences":[{"text":"Yeah.","start":19.795,"end":20.295,"sentiment":"neutral","sentiment_score":-0.022678708657622337}],"sentiment":"neutral","sentiment_score":-0.022678708657622337,"channel":1,"num_words":1,"start":19.795,"end":20.295},{"sentences":[{"text":"short, Robert.","start":19.815,"end":20.635,"sentiment":"neutral","sentiment_score":-0.03585677593946457}],"sentiment":"neutral","sentiment_score":-0.03585677593946457,"channel":0,"num_words":2,"start":19.815,"end":20.635},{"sentences":[{"text":"I'm I'm I'm I'm retired from Dinah Novell.","start":20.355,"end":23.315,"sentiment":"neutral","sentiment_score":-0.06211373629048467},{"text":"I don't work there anymore.","start":23.315,"end":24.615,"sentiment":"neutral","sentiment_score":-0.1797764629125595},{"text":"So I'm not the","start":24.835,"end":26.195,"sentiment":"neutral","sentiment_score":-0.10528728365898132}],"sentiment":"neutral","sentiment_score":-0.10687890232485883,"channel":1,"num_words":17,"start":20.355,"end":26.195},{"sentences":[{"text":"Oh.","start":26.135,"end":26.635,"sentiment":"neutral","sentiment_score":-0.08911420404911041}],"sentiment":"neutral","sentiment_score":-0.08911420404911041,"channel":0,"num_words":1,"start":26.135,"end":26.635},{"sentences":[{"text":"right person.","start":26.195,"end":26.935001,"sentiment":"neutral","sentiment_score":-0.08733052387833595}],"sentiment":"neutral","sentiment_score":-0.08733052387833595,"channel":1,"num_words":2,"start":26.195,"end":26.935001},{"sentences":[{"text":"Oh, I'm sorry.","start":28.27,"end":29.07,"sentiment":"neutral","sentiment_score":-0.10316647589206696},{"text":"I didn't know about that.","start":29.07,"end":30.45,"sentiment":"neutral","sentiment_score":-0.13055502325296403},{"text":"So you're not in IT anymore in","start":30.59,"end":33.71,"sentiment":"neutral","sentiment_score":-0.10906052057232175}],"sentiment":"neutral","sentiment_score":-0.11504654586315155,"channel":0,"num_words":15,"start":28.27,"end":33.71},{"sentences":[{"text":"No.","start":33.56,"end":34.06,"sentiment":"neutral","sentiment_score":-0.152474045753479}],"sentiment":"neutral","sentiment_score":-0.152474045753479,"channel":1,"num_words":1,"start":33.56,"end":34.06},{"sentences":[{"text":"your new","start":33.71,"end":34.190002,"sentiment":"neutral","sentiment_score":-0.1432522088289261}],"sentiment":"neutral","sentiment_score":-0.1432522088289261,"channel":0,"num_words":2,"start":33.71,"end":34.190002},{"sentences":[{"text":"I","start":34.12,"end":34.28,"sentiment":"neutral","sentiment_score":-0.09908096492290495}],"sentiment":"neutral","sentiment_score":-0.09908096492290495,"channel":1,"num_words":1,"start":34.12,"end":34.28},{"sentences":[{"text":"job?","start":34.190002,"end":34.690002,"sentiment":"neutral","sentiment_score":-0.1199789047241211}],"sentiment":"neutral","sentiment_score":-0.1199789047241211,"channel":0,"num_words":1,"start":34.190002,"end":34.690002},{"sentences":[{"text":"never actually, I never was.","start":34.28,"end":35.88,"sentiment":"neutral","sentiment_score":-0.138319231569767},{"text":"I looked after technology, which included engineering and all the chemist r and d and all that kind of stuff.","start":35.88,"end":43.595,"sentiment":"neutral","sentiment_score":-0.060459750797599555},{"text":"So no.","start":44.215,"end":45.035,"sentiment":"neutral","sentiment_score":-0.09868238866329192},{"text":"I see he actually sits in the finance group.","start":45.255,"end":47.595,"sentiment":"neutral","sentiment_score":-0.06728545700510342}],"sentiment":"neutral","sentiment_score":-0.07510347400481503,"channel":1,"num_words":36,"start":34.28,"end":47.595},{"sentences":[{"text":"Oh, I see.","start":48.785,"end":49.745,"sentiment":"neutral","sentiment_score":-0.0024948225667079283},{"text":"Well, Robert, sorry to disturb you, mate.","start":49.745,"end":52.305,"sentiment":"neutral","sentiment_score":-0.0369943484131779},{"text":"You have a great day.","start":52.305,"end":53.265,"sentiment":"positive","sentiment_score":0.4158198952674866},{"text":"Take care.","start":53.265,"end":54.004997,"sentiment":"neutral","sentiment_score":0.26634882390499115}],"sentiment":"neutral","sentiment_score":0.13796189515029683,"channel":0,"num_words":17,"start":48.785,"end":54.004997},{"sentences":[{"text":"Okay.","start":54.262875,"end":54.582874,"sentiment":"neutral","sentiment_score":0.1075713261961937},{"text":"Bye.","start":54.582874,"end":55.082874,"sentiment":"neutral","sentiment_score":0.04368720203638077}],"sentiment":"neutral","sentiment_score":0.07562926411628723,"channel":1,"num_words":2,"start":54.262875,"end":55.082874}]},"summary":{"result":"success","short":"Andrew from profit intelligence calls Robert to inquire about Diana Novell and asks if he is looking to speak to someone from the IT group. Robert explains that he is retired from Dinah Novell and doesn't work in IT anymore. Andrew apologizes for disturbing him and ends the call."},"intents":{"segments":[{"text":"It's Robert speaking. Oh, hi, Robert. This is Andrew from Vigilance AI. Hope you're having a good day, Robert. Yeah. Good. Is this about Diana Novell and you're looking to talk to someone from the IT group? Oh, that is right.","start_word":1,"end_word":41,"intents":[{"intent":"Call and introduce oneself","confidence_score":0.000008855167}]}]},"sentiments":{"segments":[{"text":"Hello? It's Robert speaking. Oh, hi, Robert. This is Andrew from Vigilance AI.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.1185605376958847},{"text":"Hope you're having a good day, Robert.","start_word":13,"end_word":19,"sentiment":"positive","sentiment_score":0.5492501854896545},{"text":"Yeah. Good. Is this about Diana Novell and you're looking to talk to someone from the IT group? Oh, that is right. You know, I'll keep this Yeah. short, Robert. I'm I'm I'm I'm retired from Dinah Novell. I don't work there anymore. So I'm not the Oh. right person. Oh, I'm sorry. I didn't know about that. So you're not in IT anymore in No. your new I job? never actually, I never was. I looked after technology, which included engineering and all the chemist r and d and all that kind of stuff. So no. I see he actually sits in the finance group. Oh, I see. Well, Robert, sorry to disturb you, mate.","start_word":20,"end_word":135,"sentiment":"neutral","sentiment_score":-0.05184805393218994},{"text":"You have a great day.","start_word":136,"end_word":140,"sentiment":"positive","sentiment_score":0.41599932312965393},{"text":"Take care. Okay. Bye.","start_word":141,"end_word":144,"sentiment":"neutral","sentiment_score":0.14590881764888763}],"average":{"sentiment":"neutral","sentiment_score":0.01797536575117486}}}}