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Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Shivam Chandra? Yeah.\n\nJust wanted to check-in because we noticed that your Internet service right now is offline. If you need assistance or you're having technical issues. Mhmm. Service? Mhmm.\n\nYeah. May have you spoke with other representative regarding this? The cancellation? Mhmm. Yeah.\n\nBecause upon checking your account, there's no notes, like, on the record that the service is for cancellation. That's why up until now, it's the service is online and active. Okay. May I know what email did whose email responded to? Mhmm.\n\nBut Okay. But someone has already confirmed the cancellation since April. Am I correct? Or and they responded to you that this is confirmed? Mhmm.\n\nOkay. I see. But have you spoke over the phone about this, or this is the first time? Via email only. Mhmm.\n\nOkay. I see. So let me just check. So you want us to cancel this now, like, today, the service? Okay.\n\nSure. We'll have a look on your account then. Is it okay if I give you a callback then? Understand. Yeah.\n\nOkay. Sure. We'll just check your account. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.04,"end":3.52,"sentiment":"neutral","sentiment_score":0.1045949161052704},{"text":"Good afternoon.","start":3.52,"end":4.26,"sentiment":"positive","sentiment_score":0.38338539004325867},{"text":"This is Maureen from Airtel tech support.","start":4.64,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.21609956877572195},{"text":"Am I speaking with Shivam Chandra?","start":7.9199996,"end":9.94,"sentiment":"neutral","sentiment_score":0.12006419524550438},{"text":"Yeah.","start":11.44,"end":11.94,"sentiment":"neutral","sentiment_score":0.03855424374341965}],"sentiment":"neutral","sentiment_score":0.18488247604931102,"num_words":17,"start":3.04,"end":11.94},{"sentences":[{"text":"Just wanted to check-in because we noticed that your Internet service right now is offline.","start":12.0,"end":17.525,"sentiment":"neutral","sentiment_score":-0.06280229041973749},{"text":"If you need assistance or you're having technical 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Yep. That's me. Yep. I actually ended no. No. No. I've actually ended my service. Yes. But for some reason, I still had Internet. I moved out now, but I've still got a connection or something. Is that normal? Because I'm I'm not supposed to get any further billings. No. No. No. I've literally just yeah. It was supposed to end the at the end of the month, last month, but it's been about ten days or something since. And I've I've moved out now, but I just wanted to know it still work on for some reason. Okay. Okay. Oh, that's strange because I already submitted a ticket and it was all approved, and I've got an email saying it's been canceled. Yeah. I'll I'll I'll have to pull that open because it said I I won't get any further billings and or anything. Let's or any further judgment. Let me find it. Yeah. It was supposed to be the April. Yes. No. Not over the phone. Actually, yes. I did talk. I no. No. I did talk to the lady over the phone, and then she said it will have that canceled, and then I got a confirmation email saying it's being canceled. Yeah. Like, I wanna cancel because I'm not supposed to be getting any billings after April 30. Yeah. That's fine. Yeah. I've got the I've got the I've got the email here as well. Thank you. Bye.","confidence":0.9941406,"words":[{"word":"hello","start":0.71999997,"end":0.96,"confidence":0.5115967,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.03269072622060776},{"word":"jim","start":0.96,"end":1.1999999,"confidence":0.19604492,"punctuated_word":"Jim","sentiment":"neutral","sentiment_score":0.04049237444996834},{"word":"speaking","start":1.1999999,"end":1.6999999,"confidence":0.94921875,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.04458920657634735},{"word":"yep","start":9.679999,"end":10.16,"confidence":0.9875488,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07569128274917603},{"word":"that's","start":10.16,"end":10.48,"confidence":0.99658203,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05716060847043991},{"word":"me","start":10.48,"end":10.98,"confidence":0.9970703,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.08562061935663223},{"word":"yep","start":22.314999,"end":22.635,"confidence":0.87768555,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.024138187989592552},{"word":"i","start":22.635,"end":22.795,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0877535343170166},{"word":"actually","start":22.795,"end":23.295,"confidence":0.9838867,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.08033858239650726},{"word":"ended","start":24.235,"end":24.735,"confidence":0.81640625,"punctuated_word":"ended","sentiment":"neutral","sentiment_score":-0.11500363051891328},{"word":"no","start":25.915,"end":26.154999,"confidence":0.98876953,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.1367984414100647},{"word":"no","start":26.154999,"end":26.314999,"confidence":0.99853516,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.16872909665107727},{"word":"no","start":26.314999,"end":26.555,"confidence":0.9995117,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2019112259149551},{"word":"i've","start":26.555,"end":26.795,"confidence":0.984375,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.15762510895729065},{"word":"actually","start":26.795,"end":27.195,"confidence":1.0,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.12005166709423064},{"word":"ended","start":27.195,"end":27.595001,"confidence":1.0,"punctuated_word":"ended","sentiment":"neutral","sentiment_score":-0.05896342173218727},{"word":"my","start":27.595001,"end":27.93,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06195603311061859},{"word":"service","start":31.37,"end":31.87,"confidence":0.97265625,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.05387217178940773},{"word":"yes","start":31.93,"end":32.25,"confidence":0.9926758,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.02346622943878174},{"word":"but","start":32.25,"end":32.65,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.09565727412700652},{"word":"for","start":32.65,"end":32.81,"confidence":0.9350586,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.15131522715091705},{"word":"some","start":32.81,"end":33.05,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.11607281863689424},{"word":"reason","start":33.05,"end":33.55,"confidence":0.9453125,"punctuated_word":"reason,","sentiment":"neutral","sentiment_score":-0.1525762379169464},{"word":"i","start":34.17,"end":34.33,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14999261498451233},{"word":"still","start":34.33,"end":34.57,"confidence":0.99609375,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.13096699118614197},{"word":"had","start":34.57,"end":34.81,"confidence":0.9941406,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.14026296138763428},{"word":"internet","start":34.81,"end":35.13,"confidence":0.9223633,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.14493033289909363},{"word":"i","start":35.13,"end":35.29,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19404150545597076},{"word":"moved","start":35.29,"end":35.53,"confidence":0.81152344,"punctuated_word":"moved","sentiment":"neutral","sentiment_score":-0.19468818604946136},{"word":"out","start":35.53,"end":35.77,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.16147208213806152},{"word":"now","start":35.77,"end":36.27,"confidence":0.89453125,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.19811975955963135},{"word":"but","start":36.73,"end":36.97,"confidence":0.97265625,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.19186009466648105},{"word":"i've","start":36.97,"end":37.13,"confidence":0.9592285,"punctuated_word":"I've","s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Yep. That's me. Yep. I actually ended no.\n\nNo. No. I've actually ended my service. Yes. But for some reason, I still had Internet.\n\nI moved out now, but I've still got a connection or something. Is that normal? Because I'm I'm not supposed to get any further billings. No. No.\n\nNo. I've literally just yeah. It was supposed to end the at the end of the month, last month, but it's been about ten days or something since. And I've I've moved out now, but I just wanted to know it still work on for some reason. Okay.\n\nOkay. Oh, that's strange because I already submitted a ticket and it was all approved, and I've got an email saying it's been canceled. Yeah. I'll I'll I'll have to pull that open because it said I I won't get any further billings and or anything. Let's or any further judgment.\n\nLet me find it. Yeah. It was supposed to be the April. Yes. No.\n\nNot over the phone. Actually, yes. I did talk. I no. No.\n\nI did talk to the lady over the phone, and then she said it will have that canceled, and then I got a confirmation email saying it's being canceled. Yeah. Like, I wanna cancel because I'm not supposed to be getting any billings after April 30. Yeah. That's fine.\n\nYeah. I've got the I've got the I've got the email here as well. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Jim speaking.","start":0.71999997,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.03925743574897448},{"text":"Yep.","start":9.679999,"end":10.16,"sentiment":"neutral","sentiment_score":0.07569128274917603},{"text":"That's me.","start":10.16,"end":10.98,"sentiment":"neutral","sentiment_score":0.07139061391353607},{"text":"Yep.","start":22.314999,"end":22.635,"sentiment":"neutral","sentiment_score":-0.024138187989592552},{"text":"I actually ended no.","start":22.635,"end":26.154999,"sentiment":"neutral","sentiment_score":-0.10497354716062546}],"sentiment":"neutral","sentiment_score":-0.009798868982629343,"num_words":11,"start":0.71999997,"end":26.154999},{"sentences":[{"text":"No.","start":26.154999,"end":26.314999,"sentiment":"neutral","sentiment_score":-0.16872909665107727},{"text":"No.","start":26.314999,"end":26.555,"sentiment":"neutral","sentiment_score":-0.2019112259149551},{"text":"I've actually ended my 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Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Shivam Chandra?\n\nChannel 1: Yep. That's me.\n\nChannel 0: Yeah. Just wanted to check-in because we noticed that your Internet service right now is offline. If you need assistance or\n\nChannel 1: Yep. I actually\n\nChannel 0: you're having\n\nChannel 1: ended\n\nChannel 0: technical issues. Mhmm.\n\nChannel 1: no. No. No. I've actually ended my\n\nChannel 0: Service?\n\nChannel 1: service. Yes. But for some reason, I still had Internet. I moved out now, but I've still got a connection or something. Is that normal?\n\nBecause I'm I'm not supposed to get any further billings.\n\nChannel 0: Mhmm. Yeah. May have you spoke with other representative regarding this?\n\nChannel 1: No. No. No. I've\n\nChannel 0: The cancellation?\n\nChannel 1: literally just yeah. It was supposed to end the at the end of the month, last month, but it's been about ten days or something since. And I've I've moved out now, but I just wanted to know it still work on for some reason.\n\nChannel 0: Mhmm. Yeah. Because upon checking your account,\n\nChannel 1: Okay.\n\nChannel 0: there's no notes, like, on the record that the service is\n\nChannel 1: Okay.\n\nChannel 0: for cancellation. That's why up until now, it's the service is online and active.\n\nChannel 1: Oh, that's strange because I already submitted a ticket and it was all approved, and I've got an email saying it's been canceled.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: May I know what email did whose email\n\nChannel 1: I'll I'll\n\nChannel 0: responded to?\n\nChannel 1: I'll have to pull that open because it said I I won't get any further billings and or\n\nChannel 0: Mhmm.\n\nChannel 1: anything. Let's or any further\n\nChannel 0: But\n\nChannel 1: judgment. Let me find it.\n\nChannel 0: Okay. But someone has already confirmed the cancellation since April. Am I correct? Or\n\nChannel 1: Yeah. It was supposed to be the April.\n\nChannel 0: and they responded to you that this is confirmed?\n\nChannel 1: Yes.\n\nChannel 0: Mhmm. Okay. I see. But have you spoke over the phone about this, or this is the first time?\n\nChannel 1: No. Not over the phone. Actually, yes.\n\nChannel 0: Via\n\nChannel 1: I did\n\nChannel 0: email\n\nChannel 1: talk.\n\nChannel 0: only.\n\nChannel 1: I no. No. I did talk to the lady over the phone, and\n\nChannel 0: Mhmm.\n\nChannel 1: then she said it will have that canceled, and then I got a confirmation email saying it's being canceled.\n\nChannel 0: Okay. I see. So let me just check. So you want us to cancel this now, like, today, the service?\n\nChannel 1: Yeah. Like, I wanna cancel because I'm not supposed to be getting any billings after April 30.\n\nChannel 0: Okay. Sure. We'll have a look on your account then. Is it okay if I give you a callback then?\n\nChannel 1: Yeah. That's fine. Yeah. I've got\n\nChannel 0: Understand.\n\nChannel 1: the\n\nChannel 0: Yeah.\n\nChannel 1: I've got the I've got the email here as well.\n\nChannel 0: Okay. Sure. We'll just check your account. Thank you. Bye\n\nChannel 1: Thank you. Bye.\n\nChannel 0: for now.","paragraphs":[{"sentences":[{"text":"Hello, Jim speaking.","start":0.71999997,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.03925743574897448}],"sentiment":"neutral","sentiment_score":0.03925743574897448,"channel":1,"num_words":3,"start":0.71999997,"end":1.6999999},{"sentences":[{"text":"Hello.","start":3.04,"end":3.52,"sentiment":"neutral","sentiment_score":0.1045949161052704},{"text":"Good afternoon.","start":3.52,"end":4.26,"sentiment":"positive","sentiment_score":0.38338539004325867},{"text":"This is Maureen from Airtel tech support.","start":4.64,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.21609956877572195},{"text":"Am I speaking with Shivam 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cancellation since April.","start":109.024994,"end":114.564995,"sentiment":"neutral","sentiment_score":-0.021953400638368394},{"text":"Am I correct?","start":114.865,"end":115.585,"sentiment":"neutral","sentiment_score":-0.002052608256538709},{"text":"Or","start":115.585,"end":115.825,"sentiment":"neutral","sentiment_score":-0.002553854137659073}],"sentiment":"neutral","sentiment_score":-0.016187243828816072,"channel":0,"num_words":14,"start":108.545,"end":115.825},{"sentences":[{"text":"Yeah.","start":116.770004,"end":117.01,"sentiment":"neutral","sentiment_score":0.013115379959344864},{"text":"It was supposed to be the April.","start":117.01,"end":118.79,"sentiment":"neutral","sentiment_score":0.016654476523399353}],"sentiment":"neutral","sentiment_score":0.016212089452892542,"channel":1,"num_words":8,"start":116.770004,"end":118.79},{"sentences":[{"text":"and they responded to you that this is 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you.","start":186.675,"end":187.315,"sentiment":"positive","sentiment_score":0.34437696635723114},{"text":"Bye.","start":187.315,"end":187.815,"sentiment":"neutral","sentiment_score":0.0606432668864727}],"sentiment":"neutral","sentiment_score":0.249799066533645,"channel":1,"num_words":3,"start":186.675,"end":187.815},{"sentences":[{"text":"for now.","start":191.95288,"end":192.70288,"sentiment":"neutral","sentiment_score":-0.0595165230333805}],"sentiment":"neutral","sentiment_score":-0.0595165230333805,"channel":0,"num_words":2,"start":191.95288,"end":192.70288}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls Shivam Chandra to check if he still has Internet service. Shivam explains that he moved out of his previous service due to a connection issue, but the representative confirms that the service is now online and active. The representative tries to cancel Shivam's account but is unsuccessful, and they agree to check his account again."},"intents":{"segments":[{"text":"I actually you're having ended technical issues. Mhmm. no.","start_word":44,"end_word":52,"intents":[{"intent":"End technical issues","confidence_score":0.15339713}]},{"text":"But someone has already confirmed the cancellation since April. Am I correct? Or Yeah.","start_word":259,"end_word":272,"intents":[{"intent":"Cancel service","confidence_score":0.1546307}]},{"text":"We'll have a look on your account then. Is it okay if I give you a callback then? Yeah.","start_word":394,"end_word":412,"intents":[{"intent":"Check account","confidence_score":0.67634094}]}]},"sentiments":{"segments":[{"text":"Hello, Jim speaking. Hello.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.05774886906147003},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3734756112098694},{"text":"This is Maureen from Airtel tech support. Am I speaking with Shivam Chandra? Yep. That's me. Yeah. Just wanted to check-in because we noticed that your Internet service right now is offline. If you need assistance or Yep. I actually you're having ended technical issues. Mhmm. no. No. No. I've actually ended my Service? service. Yes. But for some reason, I still had Internet. I moved out now, but I've still got a connection or something. Is that normal?","start_word":6,"end_word":84,"sentiment":"neutral","sentiment_score":-0.05304951965808869},{"text":"Because I'm I'm not supposed to get any further billings.","start_word":85,"end_word":94,"sentiment":"negative","sentiment_score":-0.36602354049682617},{"text":"Mhmm. Yeah. May have you spoke with other representative regarding this? No. No.","start_word":95,"end_word":107,"sentiment":"neutral","sentiment_score":-0.0770876333117485},{"text":"No.","start_word":108,"end_word":108,"sentiment":"negative","sentiment_score":-0.33492162823677063},{"text":"I've The cancellation? literally just yeah. It was supposed to end the at the end of the month, last month, but it's been about ten days or something since. And I've I've moved out now, but I just wanted to know it still work on for some reason. Mhmm. Yeah. Because upon checking your account, Okay. there's no notes, like, on the record that the service is Okay. for cancellation. That's why up until now, it's the service is online and active.","start_word":109,"end_word":190,"sentiment":"neutral","sentiment_score":-0.14642074704170227},{"text":"Oh, that's strange because I already submitted a ticket and it was all approved, and I've got an email saying it's been canceled.","start_word":191,"end_word":213,"sentiment":"negative","sentiment_score":-0.3859531879425049},{"text":"Okay. Yeah. May I know what email did whose email I'll I'll responded to?","start_word":214,"end_word":227,"sentiment":"neutral","sentiment_score":-0.05551749148539135},{"text":"I'll have to pull that open because it said I I won't get any further billings and or Mhmm.","start_word":228,"end_word":246,"sentiment":"negative","sentiment_score":-0.43939873576164246},{"text":"anything. Let's or any further But judgment. Let me find it. Okay. But someone has already confirmed the cancellation since April. Am I correct? Or Yeah. It was supposed to be the April. and they responded to you that this is confirmed? Yes. Mhmm. Okay. I see. But have you spoke over the phone about this, or this is the first time? No. Not over the phone. Actually, yes. Via I did email talk. only. I no. No. I did talk to the lady over the phone, and Mhmm. then she said it will have that canceled, and then I got a confirmation email saying it's being canceled. Okay. I see. So let me just check. So you want us to cancel this now, like, today, the service? Yeah. Like, I wanna cancel because I'm not supposed to be getting any billings after April 30. Okay. Sure. We'll have a look on your account then. Is it okay if I give you a callback then? Yeah. That's fine. Yeah. I've got Understand. the Yeah. I've got the I've got the email here as well. Okay. Sure. We'll just check your account.","start_word":247,"end_word":437,"sentiment":"neutral","sentiment_score":-0.05325711518526077},{"text":"Thank you. Bye Thank you.","start_word":438,"end_word":442,"sentiment":"positive","sentiment_score":0.36261534690856934},{"text":"Bye. for now.","start_word":443,"end_word":445,"sentiment":"neutral","sentiment_score":0.023300979286432263}],"average":{"sentiment":"neutral","sentiment_score":-0.10314685931851691}}}}