{"metadata":{"transaction_key":"deprecated","request_id":"01a0d6b4-3c82-7460-907a-6c9c355076ec","sha256":"b690c7c4006996656313e446c8e9db4139a519edc4cba1fcc2a3cf2465b6e707","created":"2026-09-25T03:55:32.483Z","duration":71.92794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":154,"output_tokens":51},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":169,"output_tokens":169},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":169,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald. Oh, yeah. Ben, it's Ronald from Cloud Solution IT. Okay. I'm doing good, sir. Thank you for asking. So I I am not so sure if you can still remember the company because the last time that I touched base with you, it was February of this year. Name of the company, again, it's Cloud Solution IT. Mhmm. Alright. That that that will be fine too. Thank you.","confidence":0.98999023,"words":[{"word":"ronald","start":7.12,"end":7.62,"confidence":0.7944336,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.049198705703020096},{"word":"oh","start":33.94,"end":34.02,"confidence":0.859375,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0277339406311512},{"word":"yeah","start":34.02,"end":34.52,"confidence":0.9836426,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03501662239432335},{"word":"ben","start":34.739998,"end":35.059998,"confidence":0.8925781,"punctuated_word":"Ben,","sentiment":"neutral","sentiment_score":0.030533164739608765},{"word":"it's","start":35.059998,"end":35.559998,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03711792826652527},{"word":"ronald","start":36.42,"end":36.92,"confidence":0.96435547,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.03444194048643112},{"word":"from","start":37.14,"end":37.64,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02802564576268196},{"word":"cloud","start":38.02,"end":38.34,"confidence":0.7324219,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.041899848729372025},{"word":"solution","start":38.34,"end":38.84,"confidence":0.9716797,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.028214842081069943},{"word":"it","start":38.899998,"end":39.399998,"confidence":0.9892578,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.04840867221355438},{"word":"okay","start":42.665,"end":43.065002,"confidence":0.984375,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3922497630119324},{"word":"i'm","start":43.065002,"end":43.385002,"confidence":0.89575195,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.575422465801239},{"word":"doing","start":43.385002,"end":43.705,"confidence":0.5234375,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.639293372631073},{"word":"good","start":43.705,"end":43.945,"confidence":0.9975586,"punctuated_word":"good,","sentiment":"positive","sentiment_score":0.6441081762313843},{"word":"sir","start":43.945,"end":44.185,"confidence":1.0,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.6011003255844116},{"word":"thank","start":44.185,"end":44.345,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.42621156573295593},{"word":"you","start":44.345,"end":44.505,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4280790686607361},{"word":"for","start":44.505,"end":44.745003,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.45723485946655273},{"word":"asking","start":44.745003,"end":45.245003,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.46565312147140503},{"word":"so","start":45.945,"end":46.185,"confidence":0.44750977,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02618909627199173},{"word":"i","start":46.185,"end":46.685,"confidence":0.9770508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08913268148899078},{"word":"i","start":47.065002,"end":47.225002,"confidence":0.95410156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11118311434984209},{"word":"am","start":47.225002,"end":47.385002,"confidence":0.96777344,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.10327866673469543},{"word":"not","start":47.385002,"end":47.545002,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10897667706012726},{"word":"so","start":47.545002,"end":47.705,"confidence":0.99121094,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.12188415229320526},{"word":"sure","start":47.705,"end":47.945,"confidence":0.99902344,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.07868991792201996},{"word":"if","start":47.945,"end":48.105003,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09500516951084136},{"word":"you","start":48.105003,"end":48.185,"confidence":0.9526367,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09219472110271454},{"word":"can","start":48.185,"end":48.345,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07311317324638367},{"word":"still","start":48.345,"end":48.665,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.06398947536945343},{"word":"remember","start":48.665,"end":49.065002,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.055290043354034424},{"word":"the","start":49.065002,"end":49.225002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06267359852790833},{"word":"company","start":49.225002,"end":49.725002,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.07787798345088959},{"word":"because","start":50.265,"end":50.585003,"confidence":0.4309082,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.09307148307561874},{"word":"the","start":50.585003,"end":50.665,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09578347206115724},{"word":"last","start":50.665,"end":50.905003,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.1019030436873436},{"word":"time","start":50.905003,"end":51.065002,"confidence":0.9980469,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.11392538994550704},{"word":"that","start":51.065002,"end":51.305,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08230079710483551},{"word":"i","start":51.305,"end":51.465,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07405166327953339},{"word":"touched","start":51.465,"end":51.785004,"confidence":0.5083008,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":-0.025618137791752815},{"word":"base","start":51.785004,"end":52.025,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":-0.05055814981460571},{"word":"with","start":52.025,"end":52.265,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07712780684232712},{"word":"you","start":52.265,"end":52.765,"confidence":0.9785156,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.07668421417474747},{"word":"it","start":53.17,"end":53.41,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0672357827425003},{"word":"was","start":53.41,"end":53.91,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08155529201030731},{"word":"february","start":54.21,"end":54.71,"confidence":0.98291016,"punctuated_word":"February","sentiment":"neutral","sentiment_score":-0.07597444951534271},{"word":"of","start":54.85,"end":55.089996,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08525732904672623},{"word":"this","start":55.089996,"end":55.25,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07573890686035156},{"word":"year","start":55.25,"end":55.75,"confidence":0.99902344,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.07141371071338654},{"word":"name","start":55.809998,"end":56.05,"confidence":0.99316406,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":-0.028859972953796387},{"word":"of","start":56.05,"end":56.21,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.025800256058573723},{"word":"the","start":56.21,"end":56.289997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.035161521285772324},{"word":"company","start":56.289997,"end":56.69,"confidence":0.77563477,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":-0.02710746228694916},{"word":"again","start":56.69,"end":56.929996,"confidence":0.98950195,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.02043113298714161},{"word":"it's","start":56.929996,"end":57.17,"confidence":0.9890137,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.019317317754030228},{"word":"cloud","start":57.17,"end":57.489998,"confidence":0.9194336,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":-0.015364222228527067},{"word":"solution","start":57.489998,"end":57.969997,"confidence":0.9873047,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":-0.027509626001119617},{"word":"it","start":57.969997,"end":58.469997,"confidence":0.98706055,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":-0.020943615585565567},{"word":"mhmm","start":66.022934,"end":66.522934,"confidence":0.9597168,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.10880811512470244},{"word":"alright","start":67.22294,"end":67.72294,"confidence":0.9770508,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.008893946185708046},{"word":"that","start":67.86294,"end":68.36294,"confidence":0.6142578,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.032687485218048096},{"word":"that","start":68.50294,"end":68.58294,"confidence":0.52734375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04139783978462219},{"word":"that","start":68.58294,"end":68.66293,"confidence":0.62841797,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05189605802297592},{"word":"will","start":68.66293,"end":68.90294,"confidence":0.81347656,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.042933233082294464},{"word":"be","start":68.90294,"end":69.062935,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03927105665206909},{"word":"fine","start":69.062935,"end":69.382935,"confidence":1.0,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.000734969973564148},{"word":"too","start":69.382935,"end":69.782936,"confidence":0.92211914,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":-0.043928440660238266},{"word":"thank","start":69.782936,"end":70.022934,"confidence":0.9658203,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.18797914683818817},{"word":"you","start":70.022934,"end":70.522934,"confidence":0.98999023,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1787899136543274}],"paragraphs":{"transcript":"\nRonald. Oh, yeah. Ben, it's Ronald from Cloud Solution IT. Okay. I'm doing good, sir.\n\nThank you for asking. So I I am not so sure if you can still remember the company because the last time that I touched base with you, it was February of this year. Name of the company, again, it's Cloud Solution IT. Mhmm. Alright.\n\nThat that that will be fine too. Thank you.","paragraphs":[{"sentences":[{"text":"Ronald.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.049198705703020096},{"text":"Oh, yeah.","start":33.94,"end":34.52,"sentiment":"neutral","sentiment_score":0.031375281512737274},{"text":"Ben, it's Ronald from Cloud Solution IT.","start":34.739998,"end":39.399998,"sentiment":"neutral","sentiment_score":0.03552029175417764},{"text":"Okay.","start":42.665,"end":43.065002,"sentiment":"positive","sentiment_score":0.3922497630119324},{"text":"I'm doing good, sir.","start":43.065002,"end":44.185,"sentiment":"positive","sentiment_score":0.614981085062027}],"sentiment":"neutral","sentiment_score":0.21418436095118523,"num_words":15,"start":7.12,"end":44.185},{"sentences":[{"text":"Thank you for asking.","start":44.185,"end":45.245003,"sentiment":"positive","sentiment_score":0.44429465383291245},{"text":"So I I am not so sure if you can still remember the company because the last time that I touched base with you, it was February of this year.","start":45.945,"end":55.75,"sentiment":"neutral","sentiment_score":-0.08025593664497137},{"text":"Name of the company, again, it's Cloud Solution IT.","start":55.809998,"end":58.469997,"sentiment":"neutral","sentiment_score":-0.024499458571275074},{"text":"Mhmm.","start":66.022934,"end":66.522934,"sentiment":"neutral","sentiment_score":-0.10880811512470244},{"text":"Alright.","start":67.22294,"end":67.72294,"sentiment":"neutral","sentiment_score":-0.008893946185708046}],"sentiment":"neutral","sentiment_score":-0.021526592721541723,"num_words":45,"start":44.185,"end":67.72294},{"sentences":[{"text":"That that that will be fine too.","start":67.86294,"end":69.782936,"sentiment":"neutral","sentiment_score":0.023570314581905092},{"text":"Thank you.","start":69.782936,"end":70.522934,"sentiment":"neutral","sentiment_score":0.18338453024625778}],"sentiment":"neutral","sentiment_score":0.05908458472953902,"num_words":9,"start":67.86294,"end":70.522934}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Troy speaking. Hi. How are you going? Yeah. I think the last time we called... Well, someone called from there, we said we're not interested. So... Okay. Thank you.","confidence":0.9980469,"words":[{"word":"if","start":0.16,"end":0.32,"confidence":0.5332031,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0014384854584932327},{"word":"you","start":0.32,"end":0.39999998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00416024774312973},{"word":"record","start":0.39999998,"end":0.79999995,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0015988769009709358},{"word":"your","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.00324200838804245},{"word":"name","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.003209286369383335},{"word":"and","start":1.28,"end":1.52,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004086751490831375},{"word":"reason","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0033530136570334435},{"word":"for","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.002356022596359253},{"word":"calling","start":2.08,"end":2.58,"confidence":0.99853516,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.001052558422088623},{"word":"i'll","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0005136126419529319},{"word":"see","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.0004656147211790085},{"word":"if","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.00002819439396262169},{"word":"this","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.001787342131137848},{"word":"person","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.009071641601622105},{"word":"is","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0006542615592479706},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.002847200259566307},{"word":"thanks","start":12.639999,"end":13.139999,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2842377722263336},{"word":"please","start":13.36,"end":13.759999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.09060683101415634},{"word":"stay","start":13.759999,"end":14.0,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.07927940785884857},{"word":"on","start":14.0,"end":14.08,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1019214615225792},{"word":"the","start":14.08,"end":14.24,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15241149067878723},{"word":"line","start":14.24,"end":14.74,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.1916045844554901},{"word":"troy","start":31.33,"end":31.83,"confidence":0.9428711,"punctuated_word":"Troy","sentiment":"neutral","sentiment_score":0.012891344726085665},{"word":"speaking","start":37.33,"end":37.83,"confidence":0.9926758,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.046486567705869675},{"word":"hi","start":40.690002,"end":40.85,"confidence":0.77124023,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.17757469415664673},{"word":"how","start":40.85,"end":41.010002,"confidence":0.96972656,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.21187160909175873},{"word":"are","start":41.010002,"end":41.09,"confidence":0.70214844,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1926274299621582},{"word":"you","start":41.09,"end":41.17,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17688852548599243},{"word":"going","start":41.17,"end":41.67,"confidence":0.9206543,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.20965594053268433},{"word":"yeah","start":59.510002,"end":59.670002,"confidence":0.7722168,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07770120352506638},{"word":"i","start":59.670002,"end":59.83,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13957494497299194},{"word":"think","start":59.83,"end":59.91,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.11973382532596588},{"word":"the","start":59.91,"end":60.07,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1184953674674034},{"word":"last","start":60.07,"end":60.39,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0922350212931633},{"word":"time","start":60.39,"end":60.63,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.12144024670124054},{"word":"we","start":60.63,"end":61.13,"confidence":0.47485352,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.12072836607694626},{"word":"called","start":62.07,"end":62.55,"confidence":1.0,"punctuated_word":"called...","sentiment":"neutral","sentiment_score":-0.10239633917808531},{"word":"well","start":62.55,"end":62.79,"confidence":0.7248535,"punctuated_word":"Well,","sentiment":"negative","sentiment_score":-0.42839550971984863},{"word":"someone","start":62.79,"end":63.11,"confidence":0.9667969,"punctuated_word":"someone","sentiment":"negative","sentiment_score":-0.49057814478874207},{"word":"called","start":63.11,"end":63.35,"confidence":0.8027344,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.4235990643501282},{"word":"from","start":63.35,"end":63.510002,"confidence":0.9716797,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.43670862913131714},{"word":"there","start":63.510002,"end":63.67,"confidence":0.7371826,"punctuated_word":"there,","sentiment":"negative","sentiment_score":-0.4471522569656372},{"word":"we","start":63.67,"end":63.75,"confidence":0.97509766,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.5372176170349121},{"word":"said","start":63.75,"end":63.91,"confidence":0.9716797,"punctuated_word":"said","sentiment":"negative","sentiment_score":-0.532325804233551},{"word":"we're","start":63.91,"end":63.99,"confidence":0.9394531,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.525364100933075},{"word":"not","start":63.99,"end":64.23,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5672482252120972},{"word":"interested","start":64.23,"end":64.73,"confidence":0.9604492,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.4939955472946167},{"word":"so","start":65.43,"end":65.93,"confidence":0.95703125,"punctuated_word":"So...","sentiment":"neutral","sentiment_score":-0.2482452392578125},{"word":"okay","start":69.83,"end":70.15,"confidence":0.98999023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17604538798332214},{"word":"thank","start":70.15,"end":70.39,"confidence":0.9604492,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.26808592677116394},{"word":"you","start":70.39,"end":70.89,"confidence":0.98657227,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.18968307971954343}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Troy speaking. Hi.\n\nHow are you going? Yeah. I think the last time we called... Well, someone called from there, we said we're not interested. So...\n\nOkay. Thank you.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.34,"sentiment":"neutral","sentiment_score":-0.0005007428189856},{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.2842377722263336},{"text":"Please stay on the line.","start":13.36,"end":14.74,"sentiment":"neutral","sentiment_score":0.12316475510597229},{"text":"Troy speaking.","start":31.33,"end":37.83,"sentiment":"neutral","sentiment_score":0.02968895621597767},{"text":"Hi.","start":40.690002,"end":40.85,"sentiment":"neutral","sentiment_score":0.17757469415664673}],"sentiment":"neutral","sentiment_score":0.0451600907696411,"num_words":25,"start":0.16,"end":40.85},{"sentences":[{"text":"How are you going?","start":40.85,"end":41.67,"sentiment":"neutral","sentiment_score":0.19776087626814842},{"text":"Yeah.","start":59.510002,"end":59.670002,"sentiment":"neutral","sentiment_score":-0.07770120352506638},{"text":"I think the last time we called...","start":59.670002,"end":62.55,"sentiment":"neutral","sentiment_score":-0.11637201585939952},{"text":"Well, someone called from there, we said we're not interested.","start":62.55,"end":64.73,"sentiment":"negative","sentiment_score":-0.48825848996639254},{"text":"So...","start":65.43,"end":65.93,"sentiment":"neutral","sentiment_score":-0.2482452392578125}],"sentiment":"neutral","sentiment_score":-0.22748225862565247,"num_words":23,"start":40.85,"end":65.93},{"sentences":[{"text":"Okay.","start":69.83,"end":70.15,"sentiment":"neutral","sentiment_score":0.17604538798332214},{"text":"Thank you.","start":70.15,"end":70.89,"sentiment":"neutral","sentiment_score":0.2288845032453537}],"sentiment":"neutral","sentiment_score":0.2112714648246765,"num_words":3,"start":69.83,"end":70.89}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. Troy\n\nChannel 0: Oh, yeah. Ben, it's Ronald from\n\nChannel 1: speaking.\n\nChannel 0: Cloud Solution IT.\n\nChannel 1: Hi. How are you going?\n\nChannel 0: Okay. I'm doing good, sir. Thank you for asking. So I I am not so sure if you can still remember the company because the last time that I touched base with you, it was February of this year. Name of the company, again, it's Cloud Solution IT.\n\nChannel 1: Yeah. I think the last time we called... Well, someone called from there, we said we're not interested. So...\n\nChannel 0: Mhmm. Alright. That that that will be fine too. Thank\n\nChannel 1: Okay.\n\nChannel 0: you.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.34,"sentiment":"neutral","sentiment_score":-0.0005007428189856}],"sentiment":"neutral","sentiment_score":-0.0005007428189856,"channel":1,"num_words":16,"start":0.16,"end":4.34},{"sentences":[{"text":"Ronald.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.049198705703020096}],"sentiment":"neutral","sentiment_score":0.049198705703020096,"channel":0,"num_words":1,"start":7.12,"end":7.62},{"sentences":[{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.2842377722263336},{"text":"Please stay on the line.","start":13.36,"end":14.74,"sentiment":"neutral","sentiment_score":0.12316475510597229},{"text":"Troy","start":31.33,"end":31.83,"sentiment":"neutral","sentiment_score":0.012891344726085665}],"sentiment":"neutral","sentiment_score":0.13042184178318297,"channel":1,"num_words":7,"start":12.639999,"end":31.83},{"sentences":[{"text":"Oh, yeah.","start":33.94,"end":34.52,"sentiment":"neutral","sentiment_score":0.031375281512737274},{"text":"Ben, it's Ronald from","start":34.739998,"end":37.64,"sentiment":"neutral","sentiment_score":0.03252966981381178}],"sentiment":"neutral","sentiment_score":0.03214487371345361,"channel":0,"num_words":6,"start":33.94,"end":37.64},{"sentences":[{"text":"speaking.","start":37.33,"end":37.83,"sentiment":"neutral","sentiment_score":0.046486567705869675}],"sentiment":"neutral","sentiment_score":0.046486567705869675,"channel":1,"num_words":1,"start":37.33,"end":37.83},{"sentences":[{"text":"Cloud Solution IT.","start":38.02,"end":39.399998,"sentiment":"neutral","sentiment_score":0.03950778767466545}],"sentiment":"neutral","sentiment_score":0.03950778767466545,"channel":0,"num_words":3,"start":38.02,"end":39.399998},{"sentences":[{"text":"Hi.","start":40.690002,"end":40.85,"sentiment":"neutral","sentiment_score":0.17757469415664673},{"text":"How are you going?","start":40.85,"end":41.67,"sentiment":"neutral","sentiment_score":0.19776087626814842}],"sentiment":"neutral","sentiment_score":0.1937236398458481,"channel":1,"num_words":5,"start":40.690002,"end":41.67},{"sentences":[{"text":"Okay.","start":42.665,"end":43.065002,"sentiment":"positive","sentiment_score":0.3922497630119324},{"text":"I'm doing good, sir.","start":43.065002,"end":44.185,"sentiment":"positive","sentiment_score":0.614981085062027},{"text":"Thank you for asking.","start":44.185,"end":45.245003,"sentiment":"positive","sentiment_score":0.44429465383291245},{"text":"So I I am not so sure if you can still remember the company because the last time that I touched base with you, it was February of this year.","start":45.945,"end":55.75,"sentiment":"neutral","sentiment_score":-0.08025593664497137},{"text":"Name of the company, again, it's Cloud Solution IT.","start":55.809998,"end":58.469997,"sentiment":"neutral","sentiment_score":-0.024499458571275074}],"sentiment":"neutral","sentiment_score":0.04169123941877236,"channel":0,"num_words":48,"start":42.665,"end":58.469997},{"sentences":[{"text":"Yeah.","start":59.510002,"end":59.670002,"sentiment":"neutral","sentiment_score":-0.07770120352506638},{"text":"I think the last time we called...","start":59.670002,"end":62.55,"sentiment":"neutral","sentiment_score":-0.11637201585939952},{"text":"Well, someone called from there, we said we're not interested.","start":62.55,"end":64.73,"sentiment":"negative","sentiment_score":-0.48825848996639254},{"text":"So...","start":65.43,"end":65.93,"sentiment":"neutral","sentiment_score":-0.2482452392578125}],"sentiment":"neutral","sentiment_score":-0.31700712912961054,"channel":1,"num_words":19,"start":59.510002,"end":65.93},{"sentences":[{"text":"Mhmm.","start":66.022934,"end":66.522934,"sentiment":"neutral","sentiment_score":-0.10880811512470244},{"text":"Alright.","start":67.22294,"end":67.72294,"sentiment":"neutral","sentiment_score":-0.008893946185708046},{"text":"That that that will be fine too.","start":67.86294,"end":69.782936,"sentiment":"neutral","sentiment_score":0.023570314581905092},{"text":"Thank","start":69.782936,"end":70.022934,"sentiment":"neutral","sentiment_score":0.18797914683818817}],"sentiment":"neutral","sentiment_score":0.02352692876011133,"channel":0,"num_words":10,"start":66.022934,"end":70.022934},{"sentences":[{"text":"Okay.","start":69.83,"end":70.15,"sentiment":"neutral","sentiment_score":0.17604538798332214}],"sentiment":"neutral","sentiment_score":0.17604538798332214,"channel":1,"num_words":1,"start":69.83,"end":70.15},{"sentences":[{"text":"you.","start":70.022934,"end":70.522934,"sentiment":"neutral","sentiment_score":0.1787899136543274}],"sentiment":"neutral","sentiment_score":0.1787899136543274,"channel":0,"num_words":1,"start":70.022934,"end":70.522934},{"sentences":[{"text":"Thank you.","start":70.15,"end":70.89,"sentiment":"neutral","sentiment_score":0.2288845032453537}],"sentiment":"neutral","sentiment_score":0.2288845032453537,"channel":1,"num_words":2,"start":70.15,"end":70.89}]},"summary":{"result":"success","short":"The customer, Ronald, calls and is transferred to another representative, Troy Oh, from Cloud Solutions IT. Ronald is not sure if he remembers the company and explains that they were not interested in their services last year. Troy apologizes and ends the call."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":1,"end_word":17,"intents":[{"intent":"Record name","confidence_score":0.27818954}]},{"text":"Please stay on the line. Troy Oh, yeah.","start_word":18,"end_word":25,"intents":[{"intent":"Stay on line","confidence_score":0.5745677}]},{"text":"That that that will be fine too. Thank Okay. you. Thank you.","start_word":108,"end_word":119,"intents":[{"intent":"End conversation","confidence_score":0.0069294856}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line. Troy Oh, yeah. Ben, it's Ronald from speaking. Cloud Solution IT. Hi. How are you going?","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.06178968399763107},{"text":"Okay. I'm doing good, sir. Thank you for asking.","start_word":39,"end_word":47,"sentiment":"positive","sentiment_score":0.5302755832672119},{"text":"So I I am not so sure if you can still remember the company because the last time that I touched base with you, it was February of this year. Name of the company, again, it's Cloud Solution IT. Yeah.","start_word":48,"end_word":87,"sentiment":"neutral","sentiment_score":-0.06395501643419266},{"text":"I think the last time we called... Well, someone called from there, we said we're not interested.","start_word":88,"end_word":104,"sentiment":"negative","sentiment_score":-0.3573850691318512},{"text":"So... Mhmm. Alright. That that that will be fine too. Thank Okay. you. Thank you.","start_word":105,"end_word":119,"sentiment":"neutral","sentiment_score":0.03598952293395996}],"average":{"sentiment":"neutral","sentiment_score":0.008820813083084376}}}}