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to Griffith University. For student related inquiries, press 1. For Griffith IT and library support, press 2. Welcome to the Griffith Service Center. For new or replacement passwords, please press 1.\n\nFor IT support, please press 2. For library inquiries, please enter your Griffith ID number excluding the letter s followed by the hash key now. If you don't know your Griffith ID, just press hash. Thank you. Welcome to the IT service center.\n\nFor multifactor authentication inquiries, press 1. For learning at Griffith Canvas support, press 2. For all other IT inquiries, press 3. If you are having trouble connecting to Griffith Wi Fi, please visit griffith.edu.au/wifi and select connect your device. If you've connected to Griffith Wi Fi before, make sure you follow the how to forget the network guide before reconnecting.\n\nIf you're on the Nathan or Gold Coast Campus, you can also visit the tech assist bar in the library for help. Thank you. Your call may be recorded for training and quality purposes. Please let us know if you do not wish for your call to be recorded.","paragraphs":[{"sentences":[{"text":"Welcome to Griffith University.","start":0.16,"end":1.54,"sentiment":"neutral","sentiment_score":0.18311817198991776},{"text":"For student related inquiries, press 1.","start":2.3999999,"end":5.38,"sentiment":"neutral","sentiment_score":0.0868540679415067},{"text":"For Griffith IT and library support, press 2.","start":6.08,"end":9.62,"sentiment":"neutral","sentiment_score":0.040553773287683725},{"text":"Welcome to the Griffith Service Center.","start":11.04,"end":13.299999,"sentiment":"neutral","sentiment_score":0.10556285331646602},{"text":"For new or replacement passwords, please press 1.","start":15.305,"end":19.005001,"sentiment":"neutral","sentiment_score":0.05907772108912468}],"sentiment":"neutral","sentiment_score":0.0838758178288117,"num_words":32,"start":0.16,"end":19.005001},{"sentences":[{"text":"For IT support, please press 2.","start":19.785,"end":22.525002,"sentiment":"neutral","sentiment_score":0.030091896342734497},{"text":"For library inquiries, please enter your Griffith ID number excluding the letter s followed by the hash key now.","start":23.225,"end":30.99,"sentiment":"neutral","sentiment_score":0.040348614124875316},{"text":"If you don't know your Griffith ID, just press hash.","start":31.689999,"end":35.07,"sentiment":"neutral","sentiment_score":-0.00995535752736032},{"text":"Thank you.","start":38.09,"end":38.91,"sentiment":"positive","sentiment_score":0.48913782835006714},{"text":"Welcome to the IT service center.","start":39.77,"end":42.03,"sentiment":"neutral","sentiment_score":0.18908950065573057}],"sentiment":"neutral","sentiment_score":0.068847305390464,"num_words":43,"start":19.785,"end":42.03},{"sentences":[{"text":"For multifactor authentication inquiries, press 1.","start":43.324997,"end":47.024998,"sentiment":"neutral","sentiment_score":0.11459998786449432},{"text":"For learning at Griffith Canvas support, press 2.","start":48.204998,"end":51.425,"sentiment":"neutral","sentiment_score":0.08935892535373569},{"text":"For all other IT inquiries, press 3.","start":53.164997,"end":56.99,"sentiment":"neutral","sentiment_score":0.04806319970105376},{"text":"If you are having trouble connecting to Griffith Wi Fi, please visit griffith.edu.au/wifi and select connect your device.","start":58.73,"end":67.630005,"sentiment":"neutral","sentiment_score":-0.03492519212886691},{"text":"If you've connected to Griffith Wi Fi before, make sure you follow the how to forget the network guide before reconnecting.","start":68.645004,"end":74.905,"sentiment":"neutral","sentiment_score":-0.08654056560425531}],"sentiment":"neutral","sentiment_score":-0.011784860134745638,"num_words":60,"start":43.324997,"end":74.905},{"sentences":[{"text":"If you're on the Nathan or Gold Coast Campus, you can also visit the tech assist bar in the library for help.","start":75.845,"end":82.105,"sentiment":"neutral","sentiment_score":0.057265004428865555},{"text":"Thank you.","start":82.82,"end":83.56,"sentiment":"neutral","sentiment_score":0.19467756152153015},{"text":"Your call may be recorded for training and quality purposes.","start":84.259995,"end":87.399994,"sentiment":"neutral","sentiment_score":-0.2445307731628418},{"text":"Please let us know if you do not wish for your call to be recorded.","start":88.5,"end":91.799995,"sentiment":"negative","sentiment_score":-0.3968291540940603}],"sentiment":"neutral","sentiment_score":-0.13772571066451467,"num_words":49,"start":75.845,"end":91.799995}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Griffith University. For student related inquiries, press 1. For Griffith IT and library support, press 2. Welcome to the Griffith Service Center. For new or replacement passwords, please press 1.\n\nFor IT support, please press 2. For library inquiries, please enter your Griffith ID number excluding the letter s followed by the hash key now. If you don't know your Griffith ID, just press hash. Thank you. Welcome to the IT service center.\n\nFor multifactor authentication inquiries, press 1. For learning at Griffith Canvas support, press 2. For all other IT inquiries, press 3. If you are having trouble connecting to Griffith Wi Fi, please visit griffith.edu.au/wifi and select connect your device. If you've connected to Griffith Wi Fi before, make sure you follow the how to forget the network guide before reconnecting.\n\nIf you're on the Nathan or Gold Coast Campus, you can also visit the tech assist bar in the library for help. Thank you. Your call may be recorded for training and quality purposes. Please let us know if you do not wish for your call to be recorded.","paragraphs":[{"sentences":[{"text":"Welcome to Griffith University.","start":0.16,"end":1.54,"sentiment":"neutral","sentiment_score":0.18311817198991776},{"text":"For student related inquiries, press 1.","start":2.3999999,"end":5.38,"sentiment":"neutral","sentiment_score":0.0868540679415067},{"text":"For Griffith IT and library support, press 2.","start":6.08,"end":9.62,"sentiment":"neutral","sentiment_score":0.040553773287683725},{"text":"Welcome to the Griffith Service Center.","start":11.04,"end":13.299999,"sentiment":"neutral","sentiment_score":0.10556285331646602},{"text":"For new or replacement passwords, please press 1.","start":15.305,"end":19.005001,"sentiment":"neutral","sentiment_score":0.05907772108912468}],"sentiment":"neutral","sentiment_score":0.0838758178288117,"channel":1,"num_words":32,"start":0.16,"end":19.005001},{"sentences":[{"text":"For IT support, please press 2.","start":19.785,"end":22.525002,"sentiment":"neutral","sentiment_score":0.030091896342734497},{"text":"For library inquiries, please enter your Griffith ID number excluding the letter s followed by the hash key now.","start":23.225,"end":30.99,"sentiment":"neutral","sentiment_score":0.040348614124875316},{"text":"If you don't know your Griffith ID, just press hash.","start":31.689999,"end":35.07,"sentiment":"neutral","sentiment_score":-0.00995535752736032},{"text":"Thank you.","start":38.09,"end":38.91,"sentiment":"positive","sentiment_score":0.48913782835006714},{"text":"Welcome to the IT service center.","start":39.77,"end":42.03,"sentiment":"neutral","sentiment_score":0.18908950065573057}],"sentiment":"neutral","sentiment_score":0.068847305390464,"channel":1,"num_words":43,"start":19.785,"end":42.03},{"sentences":[{"text":"For multifactor authentication inquiries, press 1.","start":43.324997,"end":47.024998,"sentiment":"neutral","sentiment_score":0.11459998786449432},{"text":"For learning at Griffith Canvas support, press 2.","start":48.204998,"end":51.425,"sentiment":"neutral","sentiment_score":0.08935892535373569},{"text":"For all other IT inquiries, press 3.","start":53.164997,"end":56.99,"sentiment":"neutral","sentiment_score":0.04806319970105376},{"text":"If you are having trouble connecting to Griffith Wi Fi, please visit griffith.edu.au/wifi and select connect your device.","start":58.73,"end":67.630005,"sentiment":"neutral","sentiment_score":-0.03492519212886691},{"text":"If you've connected to Griffith Wi Fi before, make sure you follow the how to forget the network guide before reconnecting.","start":68.645004,"end":74.905,"sentiment":"neutral","sentiment_score":-0.08654056560425531}],"sentiment":"neutral","sentiment_score":-0.011784860134745638,"channel":1,"num_words":60,"start":43.324997,"end":74.905},{"sentences":[{"text":"If you're on the Nathan or Gold Coast Campus, you can also visit the tech assist bar in the library for help.","start":75.845,"end":82.105,"sentiment":"neutral","sentiment_score":0.057265004428865555},{"text":"Thank you.","start":82.82,"end":83.56,"sentiment":"neutral","sentiment_score":0.19467756152153015},{"text":"Your call may be recorded for training and quality purposes.","start":84.259995,"end":87.399994,"sentiment":"neutral","sentiment_score":-0.2445307731628418},{"text":"Please let us know if you do not wish for your call to be recorded.","start":88.5,"end":91.799995,"sentiment":"negative","sentiment_score":-0.3968291540940603}],"sentiment":"neutral","sentiment_score":-0.13772571066451467,"channel":1,"num_words":49,"start":75.845,"end":91.799995}]},"summary":{"result":"success","short":"The customer is given options to direct their call to different departments at Griffith University. They can press 1 for student related inquiries, 2 for IT and 3 for IT support. The customer is also given options for different services including multifactor authentication, learning at Griffith Canvas support, and IT service center. The call may be recorded for training and quality purposes and the customer is asked to confirm their identity if they do not wish to be recorded."},"intents":{"segments":[{"text":"If you've connected to Griffith Wi Fi before, make sure you follow the how to forget the network guide before reconnecting. If you're on the Nathan or Gold Coast Campus, you can also visit the tech assist bar in the library for help. Thank you.","start_word":114,"end_word":158,"intents":[{"intent":"Guide callers","confidence_score":0.5363939}]}]},"sentiments":{"segments":[{"text":"Welcome to Griffith University. For student related inquiries, press 1. For Griffith IT and library support, press 2. Welcome to the Griffith Service Center. For new or replacement passwords, please press 1. For IT support, please press 2. For library inquiries, please enter your Griffith ID number excluding the letter s followed by the hash key now. If you don't know your Griffith ID, just press hash.","start_word":0,"end_word":66,"sentiment":"neutral","sentiment_score":0.051197681576013565},{"text":"Thank you.","start_word":67,"end_word":68,"sentiment":"positive","sentiment_score":0.48982375860214233},{"text":"Welcome to the IT service center. For multifactor authentication inquiries, press 1. For learning at Griffith Canvas support, press 2. For all other IT inquiries, press 3. If you are having trouble connecting to Griffith Wi Fi, please visit griffith.edu.au/wifi and select connect your device. If you've connected to Griffith Wi Fi before, make sure you follow the how to forget the network guide before reconnecting. If you're on the Nathan or Gold Coast Campus, you can also visit the tech assist bar in the library for help. Thank you. Your call may be recorded for training and quality purposes.","start_word":69,"end_word":168,"sentiment":"neutral","sentiment_score":-0.004175694193691015},{"text":"Please let us know if you do not wish for your call to be recorded.","start_word":169,"end_word":183,"sentiment":"negative","sentiment_score":-0.40592682361602783}],"average":{"sentiment":"neutral","sentiment_score":-0.0071517957581414115}}}}