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Let me just pull out your account. Billy, b I, l l, y. Got a Billy Joe Ray. That's that famous country singer, isn't it? Okay. So you're with Super Networks. Alright. Let's let's have a look. You've got okay. Billy Joe, right, you're using your own router. So do you have you got WhatsApp? Okay. So I'm gonna send you a text, and I was wondering if you could just send me a I don't know. Hang on. I'll know by checking out your address. Hang on a sec. You should have either a black box or a white box on the wall. Okay. It's got four lights. The power, broadband, service lighter, Ethernet one. Okay. Ethernet one, does that have a cable coming out of it? So it'd be ether Ethernet port one. And where where's that connected to the other end? I was plugged into the wall. And do you have a router at all with you? Billy, what's wrong with you? What sort of work do you do? Oh, you're fucking junk pump. You should know all these bloody things, mate. Come on. Come on. Let me just check, see what you've done here. Let me just check when you put in the application, mister Billy. How's work anyway? Making plenty of money? Okay. So you signed up okay. So you signed up for a twelve month contract. Okay. So what I'm gonna do, I'm I've run out of routers that should be here tomorrow morning. I'll send one out to you. These ones here, I don't know if I I'll see if I can give it to you for free. Alright? I'll try. Otherwise, I'll otherwise, 50 I mean, you're making bloody plenty of money, my luck. The fuck, mate. Yeah. I'll look. If I can't get it to you for free, I'll give it to you for half price. They're normally worth for about $200. They're a Wi Fi six. Okay. And and these ones, I'll get a see if I can get a $400 for you. I'll just get them to throw you out the invoice. Just pay for it. I'll send it out to you. Actually, if you pay a $130, I'll send it out to you on express. That pays for the express charge, and you'll get it what's today? Tomorrow is Thursday. You'll get it Friday. All you gotta do is just plug it into that Ethernet cable. You got the WAN port, which is next to the power supply on the router. Plug it in there, and that's it. You'll see the Wi Fi name Airtel 2.4 g. That's for your alarm system, or some of your TVs will only accept that bandwidth. And the five g's for your other devices. And you'll have a password, a PIN password on the sticker of that router to log in to the Wi Fi and start using it. In any case, you can I mean, you came across to the main number, which normally you're lucky there's nobody here in the office after 06:00, but there is an after hours number, which is 0403763 744? All that information will be Okay. So I've got the assistance here. So yeah. Anyway, that's cool. Just yeah. Actually, now you've got that number, can you just send me a quick photo to that number of the of the box? Send photo of the black box. And I'm talking about a lady's box. Alright? There you go. I've just sent you a text. And it should be if I'm not wrong, it should be the Calix n t NTD box. And yeah. And that way, you'll once we get that router, you'll receive instructions on what you need to do. A text will cut will be sent out to you. It's just a simple plug and play. Alright? Have a word to accounts now. They say for free free. If not because this particular router, we've run out all the other routers. So we don't have any more of those routers left. But this one here, look, it's up to them. I can't say yes or no. But if I if they don't say for free, I will give it to you for half price. Alright? Alright. Leave it leave it with us. You'll probably Royce. Maybe tonight, probably in the next thirty. Yeah. Alright. No worries, bro. I'll get that sorted for you. All good, mate. You you can come and build my house. Alright, mate. Take care. Alright. Cheers, mate. 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support. Good. How are you, buddy? What's going on, bro? Now what what's attached to the wall is an NTD box.\n\nIt's a network terminal device. Can can I have your name, please? Let me just pull out your account. Billy, b I, l l, y. Got a Billy Joe Ray.\n\nThat's that famous country singer, isn't it? Okay. So you're with Super Networks. Alright. Let's let's have a look.\n\nYou've got okay. Billy Joe, right, you're using your own router. So do you have you got WhatsApp? Okay. So I'm gonna send you a text, and I was wondering if you could just send me a I don't know.\n\nHang on. I'll know by checking out your address. Hang on a sec. You should have either a black box or a white box on the wall. Okay.\n\nIt's got four lights. The power, broadband, service lighter, Ethernet one. Okay. Ethernet one, does that have a cable coming out of it? So it'd be ether Ethernet port one.\n\nAnd where where's that connected to the other end? I was plugged into the wall. And do you have a router at all with you? Billy, what's wrong with you? What sort of work do you do?\n\nOh, you're fucking junk pump. You should know all these bloody things, mate. Come on. Come on. Let me just check, see what you've done here.\n\nLet me just check when you put in the application, mister Billy. How's work anyway? Making plenty of money? Okay. So you signed up okay.\n\nSo you signed up for a twelve month contract. Okay. So what I'm gonna do, I'm I've run out of routers that should be here tomorrow morning. I'll send one out to you. These ones here, I don't know if I I'll see if I can give it to you for free.\n\nAlright? I'll try. Otherwise, I'll otherwise, 50 I mean, you're making bloody plenty of money, my luck. The fuck, mate. Yeah.\n\nI'll look. If I can't get it to you for free, I'll give it to you for half price. They're normally worth for about $200. They're a Wi Fi six. Okay.\n\nAnd and these ones, I'll get a see if I can get a $400 for you. I'll just get them to throw you out the invoice. Just pay for it. I'll send it out to you. Actually, if you pay a $130, I'll send it out to you on express.\n\nThat pays for the express charge, and you'll get it what's today? Tomorrow is Thursday. You'll get it Friday. All you gotta do is just plug it into that Ethernet cable. You got the WAN port, which is next to the power supply on the router.\n\nPlug it in there, and that's it. You'll see the Wi Fi name Airtel 2.4 g. That's for your alarm system, or some of your TVs will only accept that bandwidth. And the five g's for your other devices. And you'll have a password, a PIN password on the sticker of that router to log in to the Wi Fi and start using it.\n\nIn any case, you can I mean, you came across to the main number, which normally you're lucky there's nobody here in the office after 06:00, but there is an after hours number, which is 0403763 744? All that information will be Okay. So I've got the assistance here. So yeah. Anyway, that's cool.\n\nJust yeah. Actually, now you've got that number, can you just send me a quick photo to that number of the of the box? Send photo of the black box. And I'm talking about a lady's box. Alright?\n\nThere you go. I've just sent you a text. And it should be if I'm not wrong, it should be the Calix n t NTD box. And yeah. And that way, you'll once we get that router, you'll receive instructions on what you need to do.\n\nA text will cut will be sent out to you. It's just a simple plug and play. Alright? Have a word to accounts now. They say for free free.\n\nIf not because this particular router, we've run out all the other routers. So we don't have any more of those routers left. But this one here, look, it's up to them. I can't say yes or no. But if I if they don't say for free, I will give it to you for half price.\n\nAlright? Alright. Leave it leave it with us. You'll probably Royce. Maybe tonight, probably in the next thirty.\n\nYeah. Alright. No worries, bro. I'll get that sorted for you. All good, mate.\n\nYou you can come and build my house. Alright, mate. Take care. Alright. Cheers, mate.\n\nBye.","paragraphs":[{"sentences":[{"text":"Tech support.","start":0.24,"end":0.9,"sentiment":"neutral","sentiment_score":0.017595970071852207},{"text":"Good.","start":4.24,"end":4.48,"sentiment":"positive","sentiment_score":0.38013333082199097},{"text":"How are you, buddy?","start":4.48,"end":5.46,"sentiment":"neutral","sentiment_score":0.21237892657518387},{"text":"What's going on, bro?","start":9.2,"end":10.42,"sentiment":"neutral","sentiment_score":-0.13079782016575336},{"text":"Now what what's attached to the wall is an NTD box.","start":27.039999,"end":29.759998,"sentiment":"neutral","sentiment_score":-0.022995967587286777}],"sentiment":"neutral","sentiment_score":0.022213366051966495,"num_words":22,"start":0.24,"end":29.759998},{"sentences":[{"text":"It's a network terminal device.","start":29.759998,"end":31.539999,"sentiment":"neutral","sentiment_score":-0.012382556218653917},{"text":"Can can I have your name, please?","start":32.559998,"end":34.16,"sentiment":"neutral","sentiment_score":0.026502802701933042},{"text":"Let me just pull out your account.","start":34.16,"end":35.94,"sentiment":"neutral","sentiment_score":0.017443294769951274},{"text":"Billy, b I, l l, y.","start":38.399998,"end":40.42,"sentiment":"neutral","sentiment_score":0.003910055345234771},{"text":"Got a Billy Joe Ray.","start":45.105,"end":47.605,"sentiment":"neutral","sentiment_score":0.0034410648979246615}],"sentiment":"neutral","sentiment_score":0.00954585192569842,"num_words":30,"start":29.759998,"end":47.605},{"sentences":[{"text":"That's that famous country singer, isn't it?","start":48.864998,"end":51.205,"sentiment":"neutral","sentiment_score":0.010314549984676498},{"text":"Okay.","start":53.95,"end":54.27,"sentiment":"neutral","sentiment_score":0.0015774499624967575},{"text":"So you're with Super Networks.","start":54.27,"end":56.29,"sentiment":"neutral","sentiment_score":0.03037317544221878},{"text":"Alright.","start":57.47,"end":57.870003,"sentiment":"neutral","sentiment_score":0.0612524151802063},{"text":"Let's let's have a look.","start":57.870003,"end":59.63,"sentiment":"neutral","sentiment_score":0.042700428515672684}],"sentiment":"neutral","sentiment_score":0.02633682814867873,"num_words":19,"start":48.864998,"end":59.63},{"sentences":[{"text":"You've got okay.","start":59.63,"end":62.510002,"sentiment":"neutral","sentiment_score":0.07091106474399567},{"text":"Billy Joe, right, you're using your own router.","start":62.510002,"end":65.25,"sentiment":"neutral","sentiment_score":0.010439794277772307},{"text":"So do you have you got WhatsApp?","start":65.39,"end":70.395,"sentiment":"neutral","sentiment_score":-0.060546139521258216},{"text":"Okay.","start":73.494995,"end":73.994995,"sentiment":"neutral","sentiment_score":-0.0912574976682663},{"text":"So I'm gonna send you a text, and I was wondering if you could just send me a I don't know.","start":74.215,"end":79.015,"sentiment":"neutral","sentiment_score":-0.07811223555888448}],"sentiment":"neutral","sentiment_score":-0.04647964681498706,"num_words":40,"start":59.63,"end":79.015},{"sentences":[{"text":"Hang on.","start":79.015,"end":79.41499,"sentiment":"neutral","sentiment_score":-0.032202585600316525},{"text":"I'll know by checking out your address.","start":79.41499,"end":81.255,"sentiment":"neutral","sentiment_score":-0.00632432010024786},{"text":"Hang on a sec.","start":81.255,"end":82.14,"sentiment":"neutral","sentiment_score":-0.011998757487162948},{"text":"You should have either a black box or a white box on the wall.","start":82.7,"end":86.159996,"sentiment":"neutral","sentiment_score":-0.024820667691528797},{"text":"Okay.","start":88.62,"end":88.94,"sentiment":"neutral","sentiment_score":-0.01658644527196884}],"sentiment":"neutral","sentiment_score":-0.018598079814442565,"num_words":28,"start":79.015,"end":88.94},{"sentences":[{"text":"It's got four lights.","start":88.94,"end":90.32,"sentiment":"neutral","sentiment_score":-0.010717557277530432},{"text":"The power, broadband, service lighter, Ethernet one.","start":91.34,"end":94.8,"sentiment":"neutral","sentiment_score":0.06893843039870262},{"text":"Okay.","start":96.735,"end":97.235,"sentiment":"neutral","sentiment_score":0.03570292145013809},{"text":"Ethernet one, does that have a cable coming out of it?","start":97.375,"end":99.795006,"sentiment":"neutral","sentiment_score":0.024079793217507275},{"text":"So it'd be ether Ethernet port one.","start":101.615005,"end":103.875,"sentiment":"neutral","sentiment_score":0.02073849817471845}],"sentiment":"neutral","sentiment_score":0.029514963924884795,"num_words":30,"start":88.94,"end":103.875},{"sentences":[{"text":"And where where's that connected to the other end?","start":105.775,"end":108.595,"sentiment":"neutral","sentiment_score":0.0009643927526970705},{"text":"I was plugged into the wall.","start":112.67,"end":113.95,"sentiment":"neutral","sentiment_score":-0.02171554509550333},{"text":"And do you have a router at all with you?","start":113.95,"end":116.049995,"sentiment":"neutral","sentiment_score":-0.009774594102054834},{"text":"Billy, what's wrong with you?","start":120.27,"end":122.049995,"sentiment":"neutral","sentiment_score":-0.11982828974723816},{"text":"What sort of work do you do?","start":126.075,"end":127.535,"sentiment":"neutral","sentiment_score":-0.1659245299441474}],"sentiment":"neutral","sentiment_score":-0.053512779328770736,"num_words":37,"start":105.775,"end":127.535},{"sentences":[{"text":"Oh, you're fucking junk pump.","start":129.035,"end":130.235,"sentiment":"negative","sentiment_score":-0.677033531665802},{"text":"You should know all these bloody things, mate.","start":130.235,"end":131.995,"sentiment":"negative","sentiment_score":-0.5631123520433903},{"text":"Come on.","start":131.995,"end":132.735,"sentiment":"neutral","sentiment_score":-0.24823331832885742},{"text":"Come on.","start":134.33,"end":134.65,"sentiment":"neutral","sentiment_score":-0.15037479251623154},{"text":"Let me just check, see what you've done here.","start":134.65,"end":136.65,"sentiment":"neutral","sentiment_score":-0.05520413691798846}],"sentiment":"negative","sentiment_score":-0.3532353818703156,"num_words":26,"start":129.035,"end":136.65},{"sentences":[{"text":"Let me just check when you put in the application, mister Billy.","start":136.65,"end":142.35,"sentiment":"neutral","sentiment_score":-0.025988448566446703},{"text":"How's work anyway?","start":142.65,"end":143.71,"sentiment":"neutral","sentiment_score":-0.04462053378423055},{"text":"Making plenty of money?","start":147.21,"end":148.51,"sentiment":"neutral","sentiment_score":-0.25306322053074837},{"text":"Okay.","start":150.71501,"end":151.115,"sentiment":"neutral","sentiment_score":0.07439547032117844},{"text":"So you signed up okay.","start":151.115,"end":152.875,"sentiment":"neutral","sentiment_score":0.07304061278700828}],"sentiment":"neutral","sentiment_score":-0.040735093280673026,"num_words":25,"start":136.65,"end":152.875},{"sentences":[{"text":"So you signed up for a twelve month contract.","start":152.875,"end":154.895,"sentiment":"neutral","sentiment_score":0.053807286338673696},{"text":"Okay.","start":156.475,"end":156.795,"sentiment":"neutral","sentiment_score":0.07109685242176056},{"text":"So what I'm gonna do, I'm I've run out of routers that should be here tomorrow morning.","start":156.795,"end":162.07501,"sentiment":"neutral","sentiment_score":0.049373909721479696},{"text":"I'll send one out to you.","start":162.07501,"end":163.77501,"sentiment":"neutral","sentiment_score":0.06836873789628346},{"text":"These ones here, I don't know if I I'll see if I can give it to you for free.","start":168.06,"end":171.02,"sentiment":"neutral","sentiment_score":0.021860023862437197}],"sentiment":"neutral","sentiment_score":0.04269753414421128,"num_words":52,"start":152.875,"end":171.02},{"sentences":[{"text":"Alright?","start":171.02,"end":171.26,"sentiment":"neutral","sentiment_score":0.03236555680632591},{"text":"I'll try.","start":171.26,"end":172.0,"sentiment":"neutral","sentiment_score":0.002788849640637636},{"text":"Otherwise, I'll otherwise, 50 I mean, you're making bloody plenty of money, my luck.","start":172.38,"end":177.68001,"sentiment":"neutral","sentiment_score":-0.09547507443598338},{"text":"The fuck, mate.","start":178.385,"end":179.285,"sentiment":"negative","sentiment_score":-0.860446552435557},{"text":"Yeah.","start":179.50499,"end":179.825,"sentiment":"negative","sentiment_score":-0.42259693145751953}],"sentiment":"neutral","sentiment_score":-0.2048878273704932,"num_words":21,"start":171.02,"end":179.825},{"sentences":[{"text":"I'll look.","start":179.825,"end":180.705,"sentiment":"neutral","sentiment_score":-0.10727355256676674},{"text":"If I can't get it to you for free, I'll give it to you for half price.","start":180.705,"end":183.265,"sentiment":"neutral","sentiment_score":-0.0977764458340757},{"text":"They're normally worth for about $200.","start":183.265,"end":185.025,"sentiment":"neutral","sentiment_score":0.02341353439260274},{"text":"They're a Wi Fi six.","start":185.025,"end":186.325,"sentiment":"neutral","sentiment_score":0.06779482215642929},{"text":"Okay.","start":187.105,"end":187.425,"sentiment":"neutral","sentiment_score":0.12863025069236755}],"sentiment":"neutral","sentiment_score":-0.0409245521446029,"num_words":31,"start":179.825,"end":187.425},{"sentences":[{"text":"And and these ones, I'll get a see if I can get a $400 for you.","start":187.425,"end":190.465,"sentiment":"neutral","sentiment_score":0.19672034122049809},{"text":"I'll just get them to throw you out the invoice.","start":190.465,"end":193.44,"sentiment":"neutral","sentiment_score":0.09226186089217663},{"text":"Just pay for it.","start":193.44,"end":194.08,"sentiment":"neutral","sentiment_score":0.1295070331543684},{"text":"I'll send it out to you.","start":194.08,"end":195.28,"sentiment":"neutral","sentiment_score":0.22438742220401764},{"text":"Actually, if you pay a $130, I'll send it out to you on express.","start":195.28,"end":199.54001,"sentiment":"neutral","sentiment_score":0.1426486713545663}],"sentiment":"neutral","sentiment_score":0.15863156266510486,"num_words":50,"start":187.425,"end":199.54001},{"sentences":[{"text":"That pays for the express charge, and you'll get it what's today?","start":200.24,"end":202.72,"sentiment":"neutral","sentiment_score":0.2688876527051131},{"text":"Tomorrow is Thursday.","start":202.72,"end":203.52,"sentiment":"neutral","sentiment_score":0.12327395627895991},{"text":"You'll get it Friday.","start":203.52,"end":204.58,"sentiment":"neutral","sentiment_score":0.1760074347257614},{"text":"All you gotta do is just plug it into that Ethernet cable.","start":204.72,"end":208.02,"sentiment":"neutral","sentiment_score":0.10558605069915454},{"text":"You got the WAN port, which is next to the power supply on the router.","start":208.295,"end":212.215,"sentiment":"neutral","sentiment_score":0.06092689484357834}],"sentiment":"neutral","sentiment_score":0.1409008580705394,"num_words":46,"start":200.24,"end":212.215},{"sentences":[{"text":"Plug it in there, and that's it.","start":212.215,"end":213.655,"sentiment":"neutral","sentiment_score":0.10294254869222641},{"text":"You'll see the Wi Fi name Airtel 2.4 g.","start":213.655,"end":216.375,"sentiment":"neutral","sentiment_score":0.11410474197732078},{"text":"That's for your alarm system, or some of your TVs will only accept that bandwidth.","start":216.375,"end":220.795,"sentiment":"neutral","sentiment_score":0.1266130303343137},{"text":"And the five g's for your other devices.","start":221.27,"end":224.17,"sentiment":"neutral","sentiment_score":0.13095910102128983},{"text":"And you'll have a password, a PIN password on the sticker of that router to log in to the Wi Fi and start using it.","start":224.47,"end":231.20999,"sentiment":"neutral","sentiment_score":0.10190566062927246}],"sentiment":"neutral","sentiment_score":0.11315703589934856,"num_words":64,"start":212.215,"end":231.20999},{"sentences":[{"text":"In any case, you can I mean, you came across to the main number, which normally you're lucky there's nobody here in the office after 06:00, but there is an after hours number, which is 0403763 744?","start":233.055,"end":247.39499,"sentiment":"neutral","sentiment_score":-0.04088163852842676},{"text":"All that information will be Okay.","start":248.12,"end":261.945,"sentiment":"neutral","sentiment_score":-0.009497060750921568},{"text":"So I've got the assistance here.","start":261.945,"end":263.385,"sentiment":"neutral","sentiment_score":0.08674079179763794},{"text":"So yeah.","start":263.385,"end":264.025,"sentiment":"neutral","sentiment_score":0.17144889384508133},{"text":"Anyway, that's cool.","start":264.025,"end":265.245,"sentiment":"positive","sentiment_score":0.5038848916689554}],"sentiment":"neutral","sentiment_score":0.014914707841213655,"num_words":54,"start":233.055,"end":265.245},{"sentences":[{"text":"Just yeah.","start":267.545,"end":268.105,"sentiment":"neutral","sentiment_score":0.09667601063847542},{"text":"Actually, now you've got that number, can you just send me a quick photo to that number of the of the box?","start":268.105,"end":273.565,"sentiment":"neutral","sentiment_score":0.030265054496174507},{"text":"Send photo of the black box.","start":274.13998,"end":275.74,"sentiment":"neutral","sentiment_score":0.005507493857294321},{"text":"And I'm talking about a lady's box.","start":275.74,"end":277.41998,"sentiment":"neutral","sentiment_score":0.012592235580086708},{"text":"Alright?","start":277.41998,"end":277.91998,"sentiment":"neutral","sentiment_score":0.048263370990753174}],"sentiment":"neutral","sentiment_score":0.027069400089155687,"num_words":38,"start":267.545,"end":277.91998},{"sentences":[{"text":"There you go.","start":282.38,"end":282.78,"sentiment":"neutral","sentiment_score":0.07114700227975845},{"text":"I've just sent you a text.","start":282.78,"end":283.9,"sentiment":"neutral","sentiment_score":0.10187979166706403},{"text":"And it should be if I'm not wrong, it should be the Calix n t NTD box.","start":283.9,"end":290.11502,"sentiment":"neutral","sentiment_score":0.08112106888609774},{"text":"And yeah.","start":290.33502,"end":291.535,"sentiment":"neutral","sentiment_score":0.09991433471441269},{"text":"And that way, you'll once we get that router, you'll receive instructions on what you need to do.","start":291.535,"end":296.655,"sentiment":"neutral","sentiment_score":0.12640274440248808}],"sentiment":"neutral","sentiment_score":0.10171426079519418,"num_words":46,"start":282.38,"end":296.655},{"sentences":[{"text":"A text will cut will be sent out to you.","start":296.655,"end":298.975,"sentiment":"neutral","sentiment_score":0.09258543327450752},{"text":"It's just a simple plug and play.","start":298.975,"end":300.42,"sentiment":"neutral","sentiment_score":0.1291961989232472},{"text":"Alright?","start":302.74002,"end":302.90002,"sentiment":"neutral","sentiment_score":0.08229797333478928},{"text":"Have a word to accounts now.","start":302.90002,"end":304.34003,"sentiment":"neutral","sentiment_score":0.05735463152329127},{"text":"They say for free free.","start":304.34003,"end":306.98,"sentiment":"neutral","sentiment_score":0.026923518255352975}],"sentiment":"neutral","sentiment_score":0.08245762341238301,"num_words":29,"start":296.655,"end":306.98},{"sentences":[{"text":"If not because this particular router, we've run out all the other routers.","start":306.98,"end":312.44,"sentiment":"neutral","sentiment_score":-0.026796128027714215},{"text":"So we don't have any more of those routers left.","start":313.675,"end":315.675,"sentiment":"neutral","sentiment_score":-0.043635330721735956},{"text":"But this one here, look, it's up to them.","start":315.675,"end":318.715,"sentiment":"neutral","sentiment_score":-0.01454140804708004},{"text":"I can't say yes or no.","start":318.715,"end":320.155,"sentiment":"neutral","sentiment_score":-0.07591671062012513},{"text":"But if I if they don't say for free, I will give it to you for half price.","start":320.155,"end":324.87,"sentiment":"neutral","sentiment_score":-0.04221387869781918}],"sentiment":"neutral","sentiment_score":-0.038052245076479654,"num_words":56,"start":306.98,"end":324.87},{"sentences":[{"text":"Alright?","start":326.47,"end":326.97,"sentiment":"neutral","sentiment_score":0.04509873688220978},{"text":"Alright.","start":327.03,"end":327.43,"sentiment":"neutral","sentiment_score":0.12971684336662292},{"text":"Leave it leave it with us.","start":327.43,"end":328.71,"sentiment":"neutral","sentiment_score":0.18734505896766981},{"text":"You'll probably Royce.","start":328.71,"end":330.43,"sentiment":"neutral","sentiment_score":0.06438605238993962},{"text":"Maybe tonight, probably in the next thirty.","start":330.87,"end":333.21,"sentiment":"neutral","sentiment_score":0.04612569138407707}],"sentiment":"neutral","sentiment_score":0.1008291072729561,"num_words":18,"start":326.47,"end":333.21},{"sentences":[{"text":"Yeah.","start":334.31,"end":334.63,"sentiment":"neutral","sentiment_score":0.10504740476608276},{"text":"Alright.","start":334.63,"end":335.03,"sentiment":"neutral","sentiment_score":0.1621437519788742},{"text":"No worries, bro.","start":335.03,"end":335.99,"sentiment":"neutral","sentiment_score":0.18869764109452566},{"text":"I'll get that sorted for you.","start":335.99,"end":337.27,"sentiment":"neutral","sentiment_score":0.2722644805908203},{"text":"All good, mate.","start":337.27,"end":337.845,"sentiment":"positive","sentiment_score":0.5124325652917227}],"sentiment":"neutral","sentiment_score":0.2860120471034731,"num_words":14,"start":334.31,"end":337.845},{"sentences":[{"text":"You you can come and build my house.","start":339.605,"end":340.98502,"sentiment":"positive","sentiment_score":0.3674471862614155},{"text":"Alright, mate.","start":343.765,"end":344.725,"sentiment":"neutral","sentiment_score":0.26615767180919647},{"text":"Take care.","start":344.725,"end":345.465,"sentiment":"neutral","sentiment_score":0.2228085994720459},{"text":"Alright.","start":346.325,"end":346.645,"sentiment":"neutral","sentiment_score":0.3116939961910248},{"text":"Cheers, mate.","start":346.645,"end":347.205,"sentiment":"positive","sentiment_score":0.5845162272453308}],"sentiment":"positive","sentiment_score":0.3598824322223663,"num_words":15,"start":339.605,"end":347.205},{"sentences":[{"text":"Bye.","start":347.205,"end":347.705,"sentiment":"neutral","sentiment_score":0.2898939251899719}],"sentiment":"neutral","sentiment_score":0.2898939251899719,"num_words":1,"start":347.205,"end":347.705}]}}]},{"alternatives":[{"transcript":"Hello? How's it going, man? Ah, fuck. Trying to figure this out. So So I've set up my Wi Fi and stuff, but I'm I'm reading this message that I got while I was at work, so I only just got home. And I'm pretty sure that I've got a router, but it's attached to the wall, but I don't think it's a router now. Yeah. Billy? Yeah. It should be Billy hyphen, j o e, Ray, w r a y. Yeah. Yeah. Yeah. I wish I had his money, don't you? Yeah. It's alright. Yeah. I thought this was a router. I have no idea about Internet. What's that? No. I don't. Yeah. Yeah. It's a black box. Yeah. Yeah. Is that the yeah. It does. It's plugged into the wall, wasn't it? It was plugged into the wall. I just pulled it out. No. I thought that was a router. So I have to get a router. Oh, I don't do Internet, man. I barely know how to work my phone. So I'm a country now. No. It was alright. It was pretty good, actually. So pretty crazy. Yeah. Hey, Samani. Yeah. Yeah. Yeah. Oh, yeah. You're a legend. Yeah. I'll be able to buy it tomorrow. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yep. Yep. Alright. Yeah. No worries. Okay. Oh, yeah. I messaged I messaged that number because it says put message that, and then and then I accidentally I thought I was like, oh, I'll just give it a go. It says, yeah, this number, but it says no one AM till 6PM. I was like, I'll just give it a go. Yeah. Yeah. Yeah. 30 five. Yeah. Alrighty. Yeah. No worries. Yeah. Yeah. Yeah. Right. Yeah. Sweet. Thanks, mate. Yeah. Yeah. Yeah. No worries. No worries. Thank you. Alright. You too. Bye. 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How's it going, man? Ah, fuck. Trying to figure this out. So So I've set up my Wi Fi and stuff, but I'm I'm reading this message that I got while I was at work, so I only just got home.\n\nAnd I'm pretty sure that I've got a router, but it's attached to the wall, but I don't think it's a router now. Yeah. Billy? Yeah. It should be Billy hyphen, j o e, Ray, w r a y.\n\nYeah. Yeah. Yeah. I wish I had his money, don't you? Yeah.\n\nIt's alright. Yeah. I thought this was a router. I have no idea about Internet. What's that?\n\nNo. I don't. Yeah. Yeah. It's a black box.\n\nYeah. Yeah. Is that the yeah. It does. It's plugged into the wall, wasn't it?\n\nIt was plugged into the wall. I just pulled it out. No. I thought that was a router. So I have to get a router.\n\nOh, I don't do Internet, man. I barely know how to work my phone. So I'm a country now. No. It was alright.\n\nIt was pretty good, actually. So pretty crazy. Yeah. Hey, Samani. Yeah.\n\nYeah. Yeah. Oh, yeah. You're a legend. Yeah.\n\nI'll be able to buy it tomorrow. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yep. Yep. Alright.\n\nYeah. No worries. Okay. Oh, yeah. I messaged I messaged that number because it says put message that, and then and then I accidentally I thought I was like, oh, I'll just give it a go.\n\nIt says, yeah, this number, but it says no one AM till 6PM. I was like, I'll just give it a go. Yeah. Yeah. Yeah.\n\n30 five. Yeah. Alrighty. Yeah. No worries.\n\nYeah. Yeah. Yeah. Right. Yeah.\n\nSweet. Thanks, mate. Yeah. Yeah. Yeah.\n\nNo worries. No worries. Thank you. Alright. You too.\n\nBye. 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does.","start":104.635,"end":105.275,"sentiment":"neutral","sentiment_score":0.04091724194586277},{"text":"It's plugged into the wall, wasn't it?","start":105.275,"end":109.275,"sentiment":"neutral","sentiment_score":0.00497034380428626}],"sentiment":"neutral","sentiment_score":0.018937861618663496,"num_words":15,"start":95.27,"end":109.275},{"sentences":[{"text":"It was plugged into the wall.","start":109.275,"end":110.715004,"sentiment":"neutral","sentiment_score":-0.016903193046649296},{"text":"I just pulled it out.","start":110.715004,"end":112.015,"sentiment":"neutral","sentiment_score":-0.019217510893940925},{"text":"No.","start":116.64,"end":117.04,"sentiment":"neutral","sentiment_score":-0.16226862370967865},{"text":"I thought that was a router.","start":117.04,"end":118.5,"sentiment":"neutral","sentiment_score":-0.18704265604416528},{"text":"So I have to get a router.","start":118.56,"end":119.94,"sentiment":"neutral","sentiment_score":-0.09975227074963706}],"sentiment":"neutral","sentiment_score":-0.0872118867188692,"num_words":25,"start":109.275,"end":119.94},{"sentences":[{"text":"Oh, I don't do Internet, man.","start":122.4,"end":123.6,"sentiment":"neutral","sentiment_score":-0.29975731670856476},{"text":"I barely know how to work my phone.","start":123.6,"end":125.38,"sentiment":"neutral","sentiment_score":-0.3218550868332386},{"text":"So I'm a country now.","start":127.6,"end":128.98,"sentiment":"neutral","sentiment_score":-0.31432342529296875},{"text":"No.","start":144.31999,"end":144.48,"sentiment":"neutral","sentiment_score":-0.17151817679405212},{"text":"It was alright.","start":144.48,"end":145.38,"sentiment":"neutral","sentiment_score":-0.04223586556812128}],"sentiment":"neutral","sentiment_score":-0.271444673690459,"num_words":23,"start":122.4,"end":145.38},{"sentences":[{"text":"It was pretty good, actually.","start":145.52,"end":146.72,"sentiment":"neutral","sentiment_score":0.15933165401220323},{"text":"So pretty crazy.","start":146.72,"end":148.34,"sentiment":"neutral","sentiment_score":-0.2674080928166707},{"text":"Yeah.","start":148.95999,"end":149.44,"sentiment":"neutral","sentiment_score":-0.008632048964500427},{"text":"Hey, Samani.","start":149.44,"end":150.09999,"sentiment":"neutral","sentiment_score":0.051546577364206314},{"text":"Yeah.","start":155.68,"end":156.18,"sentiment":"neutral","sentiment_score":0.05936545133590698}],"sentiment":"neutral","sentiment_score":0.012355045725901922,"num_words":12,"start":145.52,"end":156.18},{"sentences":[{"text":"Yeah.","start":163.915,"end":164.155,"sentiment":"neutral","sentiment_score":0.04388292133808136},{"text":"Yeah.","start":164.155,"end":164.655,"sentiment":"neutral","sentiment_score":0.04717269539833069},{"text":"Oh, yeah.","start":172.43999,"end":172.84,"sentiment":"neutral","sentiment_score":-0.02321692183613777},{"text":"You're a legend.","start":172.84,"end":173.73999,"sentiment":"neutral","sentiment_score":-0.1460214133063952},{"text":"Yeah.","start":177.07999,"end":177.4,"sentiment":"neutral","sentiment_score":0.10088413953781128}],"sentiment":"neutral","sentiment_score":-0.03656979091465473,"num_words":8,"start":163.915,"end":177.4},{"sentences":[{"text":"I'll be able to buy it tomorrow.","start":177.4,"end":178.7,"sentiment":"neutral","sentiment_score":0.22985271577324187},{"text":"Yeah.","start":185.135,"end":185.635,"sentiment":"neutral","sentiment_score":0.07262120395898819},{"text":"Yeah.","start":191.53499,"end":192.03499,"sentiment":"neutral","sentiment_score":0.03968795761466026},{"text":"Yeah.","start":199.9,"end":200.4,"sentiment":"neutral","sentiment_score":0.17954382300376892},{"text":"Yeah.","start":205.02,"end":205.52,"sentiment":"neutral","sentiment_score":0.13311204314231873}],"sentiment":"neutral","sentiment_score":0.18490309437567537,"num_words":11,"start":177.4,"end":205.52},{"sentences":[{"text":"Yeah.","start":208.54,"end":209.04,"sentiment":"neutral","sentiment_score":0.06971093267202377},{"text":"Yeah.","start":210.38,"end":210.88,"sentiment":"neutral","sentiment_score":0.05704854428768158},{"text":"Yep.","start":220.06499,"end":220.56499,"sentiment":"neutral","sentiment_score":0.12820564210414886},{"text":"Yep.","start":221.50499,"end":222.00499,"sentiment":"neutral","sentiment_score":0.1251954287290573},{"text":"Alright.","start":231.73001,"end":232.23001,"sentiment":"neutral","sentiment_score":0.09522008150815964}],"sentiment":"neutral","sentiment_score":0.09507612586021423,"num_words":5,"start":208.54,"end":232.23001},{"sentences":[{"text":"Yeah.","start":232.37001,"end":232.69,"sentiment":"neutral","sentiment_score":0.08130880445241928},{"text":"No worries.","start":232.69,"end":233.35,"sentiment":"neutral","sentiment_score":0.07273401692509651},{"text":"Okay.","start":246.175,"end":246.675,"sentiment":"neutral","sentiment_score":-0.005019710399210453},{"text":"Oh, yeah.","start":248.655,"end":249.21501,"sentiment":"neutral","sentiment_score":0.002665244974195957},{"text":"I messaged I messaged that number because it says put message that, and then and then I accidentally I thought I was like, oh, I'll just give it a go.","start":249.21501,"end":257.38998,"sentiment":"neutral","sentiment_score":-0.058525556015471616}],"sentiment":"neutral","sentiment_score":-0.04246330729478763,"num_words":36,"start":232.37001,"end":257.38998},{"sentences":[{"text":"It says, yeah, this number, but it says no one AM till 6PM.","start":257.38998,"end":260.59,"sentiment":"neutral","sentiment_score":-0.09746090953166668},{"text":"I was like, I'll just give it a go.","start":260.59,"end":262.21,"sentiment":"neutral","sentiment_score":-0.0746857745365964},{"text":"Yeah.","start":265.78998,"end":266.28998,"sentiment":"neutral","sentiment_score":0.14819598197937012},{"text":"Yeah.","start":268.665,"end":269.165,"sentiment":"neutral","sentiment_score":0.02702755108475685},{"text":"Yeah.","start":276.5775,"end":277.0775,"sentiment":"neutral","sentiment_score":0.016310373321175575}],"sentiment":"neutral","sentiment_score":-0.06990519553422928,"num_words":25,"start":257.38998,"end":277.0775},{"sentences":[{"text":"30 five.","start":288.16998,"end":288.91,"sentiment":"neutral","sentiment_score":0.045814890414476395},{"text":"Yeah.","start":297.215,"end":297.715,"sentiment":"neutral","sentiment_score":0.07613655179738998},{"text":"Alrighty.","start":301.375,"end":301.875,"sentiment":"neutral","sentiment_score":0.10969938337802888},{"text":"Yeah.","start":302.01498,"end":302.255,"sentiment":"neutral","sentiment_score":0.08094805479049683},{"text":"No worries.","start":302.255,"end":302.995,"sentiment":"neutral","sentiment_score":0.09067057445645332}],"sentiment":"neutral","sentiment_score":0.0771078456725393,"num_words":7,"start":288.16998,"end":302.995},{"sentences":[{"text":"Yeah.","start":313.31,"end":313.81,"sentiment":"neutral","sentiment_score":-0.003905694931745529},{"text":"Yeah.","start":320.50998,"end":321.00998,"sentiment":"neutral","sentiment_score":-0.02106894925236702},{"text":"Yeah.","start":325.815,"end":326.135,"sentiment":"neutral","sentiment_score":0.0183040015399456},{"text":"Right.","start":326.135,"end":326.535,"sentiment":"neutral","sentiment_score":0.03158709406852722},{"text":"Yeah.","start":326.535,"end":327.035,"sentiment":"neutral","sentiment_score":0.05429833382368088}],"sentiment":"neutral","sentiment_score":0.015842957049608232,"num_words":5,"start":313.31,"end":327.035},{"sentences":[{"text":"Sweet.","start":327.17502,"end":327.575,"sentiment":"neutral","sentiment_score":0.20648959279060364},{"text":"Thanks, mate.","start":327.575,"end":328.55502,"sentiment":"neutral","sentiment_score":0.29236795008182526},{"text":"Yeah.","start":329.255,"end":329.755,"sentiment":"neutral","sentiment_score":0.05096161365509033},{"text":"Yeah.","start":332.535,"end":333.035,"sentiment":"neutral","sentiment_score":0.035263821482658386},{"text":"Yeah.","start":333.17502,"end":333.67502,"sentiment":"neutral","sentiment_score":0.07267286628484726}],"sentiment":"neutral","sentiment_score":0.15835396572947502,"num_words":6,"start":327.17502,"end":333.67502},{"sentences":[{"text":"No worries.","start":334.05502,"end":334.795,"sentiment":"neutral","sentiment_score":0.09947112202644348},{"text":"No worries.","start":338.375,"end":338.855,"sentiment":"neutral","sentiment_score":0.2731061428785324},{"text":"Thank you.","start":338.855,"end":339.67502,"sentiment":"positive","sentiment_score":0.44931137561798096},{"text":"Alright.","start":341.40997,"end":341.90997,"sentiment":"neutral","sentiment_score":0.23782233893871307},{"text":"You too.","start":345.56998,"end":346.21,"sentiment":"neutral","sentiment_score":0.29004235565662384}],"sentiment":"neutral","sentiment_score":0.27352048125531936,"num_words":9,"start":334.05502,"end":346.21},{"sentences":[{"text":"Bye.","start":346.21,"end":346.71,"sentiment":"neutral","sentiment_score":0.17431196570396423},{"text":"Bye.","start":347.81,"end":348.31,"sentiment":"neutral","sentiment_score":-0.09513576328754424}],"sentiment":"neutral","sentiment_score":0.03958810120821,"num_words":2,"start":346.21,"end":348.31}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Tech support.\n\nChannel 1: Hello? How's it going, man?\n\nChannel 0: Good. How are you, buddy?\n\nChannel 1: Ah, fuck. Trying to figure this out.\n\nChannel 0: What's going on, bro?\n\nChannel 1: So So I've set up my Wi Fi and stuff, but I'm I'm reading this message that I got while I was at work, so I only just got home. And I'm pretty sure that I've got a router, but it's attached to the wall, but I don't think it's a router now.\n\nChannel 0: Now what what's attached to the wall is an NTD box. It's a network terminal device.\n\nChannel 1: Yeah.\n\nChannel 0: Can can I have your name, please? Let me just pull out your account.\n\nChannel 1: Billy?\n\nChannel 0: Billy, b I, l l, y.\n\nChannel 1: Yeah. It should be Billy hyphen, j o e, Ray, w\n\nChannel 0: Got\n\nChannel 1: r\n\nChannel 0: a\n\nChannel 1: a\n\nChannel 0: Billy Joe Ray.\n\nChannel 1: y. Yeah. Yeah.\n\nChannel 0: That's that famous country singer, isn't it?\n\nChannel 1: Yeah. I wish I had his money, don't you?\n\nChannel 0: Okay. So you're with Super Networks. Alright.\n\nChannel 1: Yeah. It's\n\nChannel 0: Let's let's have a look. You've got okay. Billy Joe, right, you're using your own router. So\n\nChannel 1: alright. Yeah. I thought this was a router. I have no idea about Internet.\n\nChannel 0: do you have you got WhatsApp?\n\nChannel 1: What's that? No. I don't.\n\nChannel 0: Okay. So I'm gonna send you a text, and I was wondering if you could just send me a I don't know. Hang on. I'll know by checking out your address. Hang on a sec.\n\nYou should have\n\nChannel 1: Yeah.\n\nChannel 0: either a black box or a white box on the wall.\n\nChannel 1: Yeah. It's a black\n\nChannel 0: Okay. It's got four lights. The power, broadband, service lighter, Ethernet one.\n\nChannel 1: box. Yeah. Yeah.\n\nChannel 0: Okay. Ethernet one, does that have a cable coming out of it?\n\nChannel 1: Is\n\nChannel 0: So\n\nChannel 1: that\n\nChannel 0: it'd\n\nChannel 1: the\n\nChannel 0: be ether Ethernet port one.\n\nChannel 1: yeah. It does. It's plugged\n\nChannel 0: And\n\nChannel 1: into\n\nChannel 0: where\n\nChannel 1: the wall,\n\nChannel 0: where's\n\nChannel 1: wasn't\n\nChannel 0: that connected to the other end?\n\nChannel 1: it? It was plugged into the wall. I just pulled it out.\n\nChannel 0: I was plugged into the wall. And do you have a router at all with you?\n\nChannel 1: No. I thought that was a router. So I have to get a router.\n\nChannel 0: Billy, what's wrong with you?\n\nChannel 1: Oh, I don't do Internet, man. I barely know how to work my phone.\n\nChannel 0: What sort of work do you do?\n\nChannel 1: So I'm a country now.\n\nChannel 0: Oh, you're fucking junk pump. You should know all these bloody things, mate. Come on. Come on. Let me just check, see what you've done here.\n\nLet me just check when you put in the application, mister Billy. How's work anyway?\n\nChannel 1: No. It was alright. It was pretty good, actually. So\n\nChannel 0: Making\n\nChannel 1: pretty\n\nChannel 0: plenty\n\nChannel 1: crazy.\n\nChannel 0: of money?\n\nChannel 1: Yeah. Hey, Samani.\n\nChannel 0: Okay. So you signed up okay. So you signed up for a twelve month contract.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So what I'm gonna do, I'm I've run out of routers that should be here tomorrow morning. I'll send one out to you.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: These ones here, I don't know if I I'll see if I can give it to you for free. Alright? I'll try. Otherwise,\n\nChannel 1: Oh, yeah. You're\n\nChannel 0: I'll\n\nChannel 1: a legend.\n\nChannel 0: otherwise, 50 I mean, you're making bloody plenty of money, my\n\nChannel 1: Yeah.\n\nChannel 0: luck.\n\nChannel 1: I'll be able to buy it tomorrow.\n\nChannel 0: The fuck, mate. Yeah. I'll look. If I can't get it to you for free, I'll give it to you for half price. They're normally worth for about $200.\n\nThey're\n\nChannel 1: Yeah.\n\nChannel 0: a Wi Fi six. Okay. And and these ones, I'll get a see if I can get a $400 for you. I'll just get them to\n\nChannel 1: Yeah.\n\nChannel 0: throw you out the invoice. Just pay for it. I'll send it out to you. Actually, if you pay a $130, I'll send it out to you on express.\n\nChannel 1: Yeah.\n\nChannel 0: That pays for the express charge, and you'll get it what's today? Tomorrow is Thursday. You'll get it Friday. All you\n\nChannel 1: Yeah.\n\nChannel 0: gotta do is just plug it into that Ethernet cable. You got\n\nChannel 1: Yeah.\n\nChannel 0: the WAN port, which is next\n\nChannel 1: Yeah.\n\nChannel 0: to the power supply on the router. Plug it in there, and that's it. You'll see the Wi Fi name Airtel 2.4 g. That's for your alarm system, or some of your TVs will only accept\n\nChannel 1: Yep.\n\nChannel 0: that bandwidth. And\n\nChannel 1: Yep.\n\nChannel 0: the five g's for your other devices. And you'll have a password, a PIN password on the sticker of that router to log in to the Wi Fi and start using it.\n\nChannel 1: Alright. Yeah. No worries.\n\nChannel 0: In any case, you can I mean, you came across to the main number, which normally you're lucky there's nobody here in the office after 06:00, but there is an after hours number, which is 0403763\n\nChannel 1: Okay.\n\nChannel 0: 744? All that\n\nChannel 1: Oh,\n\nChannel 0: information\n\nChannel 1: yeah.\n\nChannel 0: will\n\nChannel 1: I messaged\n\nChannel 0: be\n\nChannel 1: I messaged that number because it says put message that, and then and then I accidentally I thought I was like, oh, I'll just give it a go. It says, yeah, this number, but it says no one AM till 6PM. I was like, I'll just give it a\n\nChannel 0: Okay.\n\nChannel 1: go.\n\nChannel 0: So I've got the assistance here. So yeah. Anyway, that's cool.\n\nChannel 1: Yeah.\n\nChannel 0: Just yeah. Actually, now\n\nChannel 1: Yeah.\n\nChannel 0: you've got that number, can you just send me a quick photo to that number of the of the box? Send photo of the black box. And I'm talking about\n\nChannel 1: Yeah.\n\nChannel 0: a lady's box. Alright? There you go. I've just sent you a text. And it should be if I'm not wrong, it should be the Calix\n\nChannel 1: 30\n\nChannel 0: n\n\nChannel 1: five.\n\nChannel 0: t NTD box. And yeah. And that way, you'll once we get that router, you'll receive instructions on what you need to do. A text will\n\nChannel 1: Yeah.\n\nChannel 0: cut will be sent out to you. It's just a simple plug and play.\n\nChannel 1: Alrighty. Yeah. No worries.\n\nChannel 0: Alright? Have a word to accounts now. They say for free free. If not because this particular router, we've run out all the other routers.\n\nChannel 1: Yeah.\n\nChannel 0: So we don't have any more of those routers left. But this one here, look, it's up to them. I can't say yes or no. But if\n\nChannel 1: Yeah.\n\nChannel 0: I if they don't say for free, I will give it to you for half price.\n\nChannel 1: Yeah. Right.\n\nChannel 0: Alright?\n\nChannel 1: Yeah.\n\nChannel 0: Alright.\n\nChannel 1: Sweet.\n\nChannel 0: Leave\n\nChannel 1: Thanks,\n\nChannel 0: it leave it\n\nChannel 1: mate.\n\nChannel 0: with us. You'll probably\n\nChannel 1: Yeah.\n\nChannel 0: Royce. Maybe tonight, probably in the next\n\nChannel 1: Yeah.\n\nChannel 0: thirty.\n\nChannel 1: Yeah. No worries.\n\nChannel 0: Yeah. Alright. No worries, bro. I'll get that sorted for you. All good, mate.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: You you can come and build my house.\n\nChannel 1: Alright.\n\nChannel 0: Alright, mate. Take care.\n\nChannel 1: You too. Bye.\n\nChannel 0: Alright. Cheers, mate. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Tech support.","start":0.24,"end":0.9,"sentiment":"neutral","sentiment_score":0.017595970071852207}],"sentiment":"neutral","sentiment_score":0.017595970071852207,"channel":0,"num_words":2,"start":0.24,"end":0.9},{"sentences":[{"text":"Hello?","start":2.72,"end":3.12,"sentiment":"neutral","sentiment_score":0.02645031362771988},{"text":"How's it going, man?","start":3.12,"end":4.18,"sentiment":"neutral","sentiment_score":0.0982685498893261}],"sentiment":"neutral","sentiment_score":0.08390490263700486,"channel":1,"num_words":5,"start":2.72,"end":4.18},{"sentences":[{"text":"Good.","start":4.24,"end":4.48,"sentiment":"positive","sentiment_score":0.38013333082199097},{"text":"How are you, buddy?","start":4.48,"end":5.46,"sentiment":"neutral","sentiment_score":0.21237892657518387}],"sentiment":"neutral","sentiment_score":0.2459298074245453,"channel":0,"num_words":5,"start":4.24,"end":5.46},{"sentences":[{"text":"Ah, fuck.","start":6.48,"end":7.3599997,"sentiment":"negative","sentiment_score":-0.4682302922010422},{"text":"Trying to figure this out.","start":7.3599997,"end":8.74,"sentiment":"negative","sentiment_score":-0.4834113776683807}],"sentiment":"negative","sentiment_score":-0.4790739246777126,"channel":1,"num_words":7,"start":6.48,"end":8.74},{"sentences":[{"text":"What's going on, bro?","start":9.2,"end":10.42,"sentiment":"neutral","sentiment_score":-0.13079782016575336}],"sentiment":"neutral","sentiment_score":-0.13079782016575336,"channel":0,"num_words":4,"start":9.2,"end":10.42},{"sentences":[{"text":"So So I've set up my Wi Fi and stuff, but I'm I'm reading this message that I got while I was at work, so I only just got home.","start":10.88,"end":19.375,"sentiment":"neutral","sentiment_score":-0.05145263945062955},{"text":"And I'm pretty sure that I've got a router, but it's attached to the wall, but I don't think it's a router now.","start":20.235,"end":26.974998,"sentiment":"neutral","sentiment_score":-0.10325195235402687}],"sentiment":"neutral","sentiment_score":-0.07393158655965103,"channel":1,"num_words":53,"start":10.88,"end":26.974998},{"sentences":[{"text":"Now what what's attached to the wall is an NTD box.","start":27.039999,"end":29.759998,"sentiment":"neutral","sentiment_score":-0.022995967587286777},{"text":"It's a network terminal device.","start":29.759998,"end":31.539999,"sentiment":"neutral","sentiment_score":-0.012382556218653917}],"sentiment":"neutral","sentiment_score":-0.019679276534589007,"channel":0,"num_words":16,"start":27.039999,"end":31.539999},{"sentences":[{"text":"Yeah.","start":32.23,"end":32.73,"sentiment":"neutral","sentiment_score":0.019321054220199585}],"sentiment":"neutral","sentiment_score":0.019321054220199585,"channel":1,"num_words":1,"start":32.23,"end":32.73},{"sentences":[{"text":"Can can I have your name, please?","start":32.559998,"end":34.16,"sentiment":"neutral","sentiment_score":0.026502802701933042},{"text":"Let me just pull out your account.","start":34.16,"end":35.94,"sentiment":"neutral","sentiment_score":0.017443294769951274}],"sentiment":"neutral","sentiment_score":0.02197304873594216,"channel":0,"num_words":14,"start":32.559998,"end":35.94},{"sentences":[{"text":"Billy?","start":36.469997,"end":36.969997,"sentiment":"neutral","sentiment_score":0.011372510343790054}],"sentiment":"neutral","sentiment_score":0.011372510343790054,"channel":1,"num_words":1,"start":36.469997,"end":36.969997},{"sentences":[{"text":"Billy, b I, l l, y.","start":38.399998,"end":40.42,"sentiment":"neutral","sentiment_score":0.003910055345234771}],"sentiment":"neutral","sentiment_score":0.003910055345234771,"channel":0,"num_words":6,"start":38.399998,"end":40.42},{"sentences":[{"text":"Yeah.","start":40.79,"end":41.03,"sentiment":"neutral","sentiment_score":0.020272165536880493},{"text":"It should be Billy hyphen, j o e, Ray, 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next","start":330.87,"end":332.71,"sentiment":"neutral","sentiment_score":0.047330070907870926}],"sentiment":"neutral","sentiment_score":0.04766590307865824,"channel":0,"num_words":7,"start":329.99,"end":332.71},{"sentences":[{"text":"Yeah.","start":332.535,"end":333.035,"sentiment":"neutral","sentiment_score":0.035263821482658386}],"sentiment":"neutral","sentiment_score":0.035263821482658386,"channel":1,"num_words":1,"start":332.535,"end":333.035},{"sentences":[{"text":"thirty.","start":332.71,"end":333.21,"sentiment":"neutral","sentiment_score":0.038899414241313934}],"sentiment":"neutral","sentiment_score":0.038899414241313934,"channel":0,"num_words":1,"start":332.71,"end":333.21},{"sentences":[{"text":"Yeah.","start":333.17502,"end":333.67502,"sentiment":"neutral","sentiment_score":0.07267286628484726},{"text":"No 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worries.","start":338.375,"end":338.855,"sentiment":"neutral","sentiment_score":0.2731061428785324},{"text":"Thank you.","start":338.855,"end":339.67502,"sentiment":"positive","sentiment_score":0.44931137561798096}],"sentiment":"positive","sentiment_score":0.3612087592482567,"channel":1,"num_words":4,"start":338.375,"end":339.67502},{"sentences":[{"text":"You you can come and build my house.","start":339.605,"end":340.98502,"sentiment":"positive","sentiment_score":0.3674471862614155}],"sentiment":"positive","sentiment_score":0.3674471862614155,"channel":0,"num_words":8,"start":339.605,"end":340.98502},{"sentences":[{"text":"Alright.","start":341.40997,"end":341.90997,"sentiment":"neutral","sentiment_score":0.23782233893871307}],"sentiment":"neutral","sentiment_score":0.23782233893871307,"channel":1,"num_words":1,"start":341.40997,"end":341.90997},{"sentences":[{"text":"Alright, mate.","start":343.765,"end":344.725,"sentiment":"neutral","sentiment_score":0.26615767180919647},{"text":"Take care.","start":344.725,"end":345.465,"sentiment":"neutral","sentiment_score":0.2228085994720459}],"sentiment":"neutral","sentiment_score":0.24448313564062119,"channel":0,"num_words":4,"start":343.765,"end":345.465},{"sentences":[{"text":"You too.","start":345.56998,"end":346.21,"sentiment":"neutral","sentiment_score":0.29004235565662384},{"text":"Bye.","start":346.21,"end":346.71,"sentiment":"neutral","sentiment_score":0.17431196570396423}],"sentiment":"neutral","sentiment_score":0.2514655590057373,"channel":1,"num_words":3,"start":345.56998,"end":346.71},{"sentences":[{"text":"Alright.","start":346.325,"end":346.645,"sentiment":"neutral","sentiment_score":0.3116939961910248},{"text":"Cheers, mate.","start":346.645,"end":347.205,"sentiment":"positive","sentiment_score":0.5845162272453308},{"text":"Bye.","start":347.205,"end":347.705,"sentiment":"neutral","sentiment_score":0.2898939251899719}],"sentiment":"positive","sentiment_score":0.4426550939679146,"channel":0,"num_words":4,"start":346.325,"end":347.705},{"sentences":[{"text":"Bye.","start":347.81,"end":348.31,"sentiment":"neutral","sentiment_score":-0.09513576328754424}],"sentiment":"neutral","sentiment_score":-0.09513576328754424,"channel":1,"num_words":1,"start":347.81,"end":348.31}]},"summary":{"result":"success","short":"The customer is trying to figure out how to use a router attached to a wall and is having trouble finding it. The agent helps the customer by sending a text and asking for a photo of the router. The agent also explains that the customer's contract is up to them and offers a discount if they don't receive it soon."},"intents":{"segments":[{"text":"Hello? How's it going, man? Good.","start_word":2,"end_word":7,"intents":[{"intent":"Request technical assistance","confidence_score":0.19264288}]},{"text":"And do you have a router at all with you?","start_word":329,"end_word":338,"intents":[{"intent":"Check router availability","confidence_score":0.03381767}]},{"text":"Actually, now you've Yeah. got that number, can you just send me a quick photo to that number of the of the box? Send photo of the black box.","start_word":854,"end_word":882,"intents":[{"intent":"Send information","confidence_score":0.00631957}]},{"text":"And that way, you'll once we get that router, you'll receive instructions on what you need to do. A text will Yeah.","start_word":922,"end_word":943,"intents":[{"intent":"Provide instructions","confidence_score":0.2628216}]},{"text":"I if they don't say for free, I will give it to you for half price. Yeah.","start_word":1016,"end_word":1032,"intents":[{"intent":"Ask for pricing","confidence_score":0.0008522014}]}]},"sentiments":{"segments":[{"text":"Tech support. Hello? How's it going, man?","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.06633292883634567},{"text":"Good.","start_word":7,"end_word":7,"sentiment":"positive","sentiment_score":0.38013333082199097},{"text":"How are you, buddy?","start_word":8,"end_word":11,"sentiment":"neutral","sentiment_score":0.21415632963180545},{"text":"Ah, fuck. Trying to figure this out.","start_word":12,"end_word":18,"sentiment":"negative","sentiment_score":-0.487256795167923},{"text":"What's going on, bro? So So I've set up my Wi Fi and stuff, but I'm I'm reading this message that I got while I was at work, so I only just got home. And I'm pretty sure that I've got a router, but it's attached to the wall, but I don't think it's a router now. Now what what's attached to the wall is an NTD box. It's a network terminal device. Yeah. Can can I have your name, please? Let me just pull out your account. Billy? Billy, b I, l l, y. Yeah. It should be Billy hyphen, j o e, Ray, w Got r a a Billy Joe Ray. y. Yeah. Yeah. That's that famous country singer, isn't it? Yeah. I wish I had his money, don't you? Okay. So you're with Super Networks. Alright. Yeah. It's Let's let's have a look. You've got okay. Billy Joe, right, you're using your own router. So alright. Yeah. I thought this was a router. I have no idea about Internet. do you have you got WhatsApp? What's that? No. I don't. Okay. So I'm gonna send you a text, and I was wondering if you could just send me a I don't know. Hang on. I'll know by checking out your address. Hang on a sec. You should have Yeah. either a black box or a white box on the wall. Yeah. It's a black Okay. It's got four lights. The power, broadband, service lighter, Ethernet one. box. Yeah. Yeah. Okay. Ethernet one, does that have a cable coming out of it? Is So that it'd the be ether Ethernet port one. yeah. It does. It's plugged And into where the wall, where's wasn't that connected to the other end? it? It was plugged into the wall. I just pulled it out. I was plugged into the wall. And do you have a router at all with you? No. I thought that was a router. So I have to get a router. Billy, what's wrong with you? Oh, I don't do Internet, man. I barely know how to work my phone. What sort of work do you do? So I'm a country now.","start_word":19,"end_word":383,"sentiment":"neutral","sentiment_score":-0.050519175337602015},{"text":"Oh, you're fucking junk pump. You should know all these bloody things, mate.","start_word":384,"end_word":396,"sentiment":"negative","sentiment_score":-0.6149790287017822},{"text":"Come on. Come on. Let me just check, see what you've done here. Let me just check when you put in the application, mister Billy. How's work anyway? No. It was alright. It was pretty good, actually. So Making pretty plenty crazy. of money? Yeah. Hey, Samani. Okay. So you signed up okay. So you signed up for a twelve month contract. Yeah. Okay. So what I'm gonna do, I'm I've run out of routers that should be here tomorrow morning. I'll send one out to you. Yeah. Yeah. These ones here, I don't know if I I'll see if I can give it to you for free. Alright? I'll try. Otherwise, Oh, yeah. You're I'll a legend. otherwise, 50 I mean, you're making bloody plenty of money, my Yeah. luck. I'll be able to buy it tomorrow.","start_word":397,"end_word":534,"sentiment":"neutral","sentiment_score":-0.003642528085038066},{"text":"The fuck, mate. Yeah.","start_word":535,"end_word":538,"sentiment":"negative","sentiment_score":-0.7777146697044373},{"text":"I'll look. If I can't get it to you for free, I'll give it to you for half price. They're normally worth for about $200. They're Yeah. a Wi Fi six. Okay. And and these ones, I'll get a see if I can get a $400 for you. I'll just get them to Yeah. throw you out the invoice. Just pay for it. I'll send it out to you. Actually, if you pay a $130, I'll send it out to you on express. Yeah. That pays for the express charge, and you'll get it what's today? Tomorrow is Thursday. You'll get it Friday. All you Yeah. gotta do is just plug it into that Ethernet cable. You got Yeah. the WAN port, which is next Yeah. to the power supply on the router. Plug it in there, and that's it. You'll see the Wi Fi name Airtel 2.4 g. That's for your alarm system, or some of your TVs will only accept Yep. that bandwidth. And Yep. the five g's for your other devices. And you'll have a password, a PIN password on the sticker of that router to log in to the Wi Fi and start using it. Alright. Yeah. No worries. In any case, you can I mean, you came across to the main number, which normally you're lucky there's nobody here in the office after 06:00, but there is an after hours number, which is 0403763 Okay. 744? All that Oh, information yeah. will I messaged be I messaged that number because it says put message that, and then and then I accidentally I thought I was like, oh, I'll just give it a go. It says, yeah, this number, but it says no one AM till 6PM. I was like, I'll just give it a Okay. go. So I've got the assistance here. So yeah.","start_word":539,"end_word":847,"sentiment":"neutral","sentiment_score":0.057426337363698725},{"text":"Anyway, that's cool.","start_word":848,"end_word":850,"sentiment":"positive","sentiment_score":0.5133517384529114},{"text":"Yeah. Just yeah. Actually, now you've Yeah. got that number, can you just send me a quick photo to that number of the of the box? Send photo of the black box. And I'm talking about Yeah. a lady's box. Alright? There you go. I've just sent you a text. And it should be if I'm not wrong, it should be the Calix 30 n five. t NTD box. And yeah. And that way, you'll once we get that router, you'll receive instructions on what you need to do. A text will Yeah. cut will be sent out to you. It's just a simple plug and play. Alrighty. Yeah. No worries. Alright? Have a word to accounts now. They say for free free. If not because this particular router, we've run out all the other routers. Yeah. So we don't have any more of those routers left. But this one here, look, it's up to them. I can't say yes or no. But if Yeah. I if they don't say for free, I will give it to you for half price. Yeah. Right. Alright? Yeah. Alright. Sweet. Leave Thanks, it leave it mate. with us. You'll probably Yeah. Royce. Maybe tonight, probably in the next Yeah. thirty. Yeah. No worries. Yeah. Alright. No worries, bro. I'll get that sorted for you.","start_word":851,"end_word":1071,"sentiment":"neutral","sentiment_score":0.058869656175374985},{"text":"All good, mate.","start_word":1072,"end_word":1074,"sentiment":"positive","sentiment_score":0.5005027055740356},{"text":"No worries.","start_word":1075,"end_word":1076,"sentiment":"neutral","sentiment_score":0.2865930497646332},{"text":"Thank you. You you can come and build my house.","start_word":1077,"end_word":1086,"sentiment":"positive","sentiment_score":0.3861846327781677},{"text":"Alright. Alright, mate. Take care. You too. Bye. Alright.","start_word":1087,"end_word":1095,"sentiment":"neutral","sentiment_score":0.2553351687060462},{"text":"Cheers, mate.","start_word":1096,"end_word":1097,"sentiment":"positive","sentiment_score":0.5845162868499756},{"text":"Bye. Bye.","start_word":1098,"end_word":1099,"sentiment":"neutral","sentiment_score":0.22462749481201172}],"average":{"sentiment":"neutral","sentiment_score":0.007478556728475366}}}}