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It's it's Brett. You were just speaking to my assistant. Yep. So you I I won't bother I won't worry continuing then.\n\nI won't worry about continuing then. Because that was the reason that I that was the reason I chose that was to go to the the Digit connection. Correct. Yes. Well, no.\n\nBecause I'm now doing my research now then because I've done the research to actually choose because I wanted to go with that network. And if that network's unavailable, then I'll I'll continue doing my research then. Sure thing. Will do. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hey, Mary.","start":5.44,"end":5.92,"sentiment":"neutral","sentiment_score":0.10930552333593369},{"text":"It's it's Brett.","start":5.92,"end":7.2,"sentiment":"neutral","sentiment_score":0.04552874714136124},{"text":"You were just speaking to my assistant.","start":7.2,"end":8.66,"sentiment":"neutral","sentiment_score":0.031943993642926216},{"text":"Yep.","start":15.254999,"end":15.754999,"sentiment":"neutral","sentiment_score":0.080288827419281},{"text":"So you I I won't bother I won't worry continuing then.","start":29.76,"end":36.260002,"sentiment":"neutral","sentiment_score":0.012004539920863781}],"sentiment":"neutral","sentiment_score":0.032964333756050714,"num_words":24,"start":5.44,"end":36.260002},{"sentences":[{"text":"I won't worry about continuing then.","start":38.56,"end":40.5,"sentiment":"neutral","sentiment_score":0.034928406278292336},{"text":"Because that was the reason that I that was the reason I chose that was to go to the the Digit connection.","start":41.44,"end":46.235,"sentiment":"neutral","sentiment_score":0.05114126069979234},{"text":"Correct.","start":55.895,"end":56.215,"sentiment":"neutral","sentiment_score":0.015935204923152924},{"text":"Yes.","start":56.215,"end":56.715,"sentiment":"neutral","sentiment_score":0.021767955273389816},{"text":"Well, no.","start":62.620003,"end":62.940002,"sentiment":"neutral","sentiment_score":-0.10568057000637054}],"sentiment":"neutral","sentiment_score":0.03628188103903085,"num_words":32,"start":38.56,"end":62.940002},{"sentences":[{"text":"Because I'm now doing my research now then because I've done the research to actually choose because I wanted to go with that network.","start":62.940002,"end":68.48,"sentiment":"neutral","sentiment_score":-0.10792907110104959},{"text":"And if that network's unavailable, then I'll I'll continue doing my research then.","start":69.020004,"end":72.64,"sentiment":"neutral","sentiment_score":-0.1649672079544801},{"text":"Sure thing.","start":82.635,"end":83.195,"sentiment":"neutral","sentiment_score":0.14369338750839233},{"text":"Will do.","start":83.195,"end":83.855,"sentiment":"neutral","sentiment_score":0.13974762707948685},{"text":"Thank you.","start":85.115005,"end":85.935,"sentiment":"positive","sentiment_score":0.4781716465950012}],"sentiment":"neutral","sentiment_score":-0.07468944389459699,"num_words":43,"start":62.940002,"end":85.935},{"sentences":[{"text":"Bye bye.","start":86.155,"end":86.815,"sentiment":"neutral","sentiment_score":0.333257220685482}],"sentiment":"neutral","sentiment_score":0.333257220685482,"num_words":2,"start":86.155,"end":86.815}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Marie from Ertle tech support. How can I assist you\n\nChannel 1: Hey,\n\nChannel 0: today?\n\nChannel 1: Mary. It's it's Brett. You were just speaking to my assistant.\n\nChannel 0: Okay. Yes. Hello. Just wanted to confirm regarding your\n\nChannel 1: Yep.\n\nChannel 0: Internet connection. Yeah. So just to clarify your connection type, your service is running on the NBN network using FTP, which is a fiber to the building and\n\nChannel 1: So\n\nChannel 0: not the Digitech network. Because of this setup\n\nChannel 1: you I I won't\n\nChannel 0: mhmm.\n\nChannel 1: bother I won't worry continuing then.\n\nChannel 0: I'm sorry?\n\nChannel 1: I won't worry about continuing then. Because that was\n\nChannel 0: Okay.\n\nChannel 1: the reason that I that was the reason I chose\n\nChannel 0: So\n\nChannel 1: that was to go to the the Digit connection.\n\nChannel 0: mhmm. So you're saying, well, not proceeding with Activision?\n\nChannel 1: Correct. Yes.\n\nChannel 0: Okay then. Have you spoke with other ISP already?\n\nChannel 1: Well, no. Because I'm now doing my research now then because I've done the research to actually choose because I wanted to go with that network. And if that network's unavailable, then I'll I'll continue doing my research then.\n\nChannel 0: Okay then. If you you still wish to proceed with us, you can give us a callback anytime.\n\nChannel 1: Sure thing. Will do.\n\nChannel 0: Mhmm. Okay. Thank you.\n\nChannel 1: Thank you.\n\nChannel 0: Bye. 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contacts Ertle tech support to confirm his internet connection and is informed that his service is running on the NBN network using-Qerilledech, not the Digitech network. He is advised to not proceed with Activision and is warned to call back if he still wants to proceed. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"Just wanted to confirm regarding your Yep. Internet connection. Yeah.","start_word":31,"end_word":40,"intents":[{"intent":"Confirm connection with ipt","confidence_score":0.0021147544}]},{"text":"So just to clarify your connection type, your service is running on the NBN network using FTP, which is a fiber to the building and So not the Digitech network.","start_word":41,"end_word":70,"intents":[{"intent":"Confirm connection type","confidence_score":0.63843846},{"intent":"Transfer to nbn network","confidence_score":0.0004606974}]},{"text":"Have you spoke with other ISP already? Well, no.","start_word":131,"end_word":139,"intents":[{"intent":"Discuss connection with other isp","confidence_score":0.005399992}]},{"text":"Because I'm now doing my research now then because I've done the research to actually choose because I wanted to go with that network. And if that network's unavailable, then I'll I'll continue doing my research then. Okay then.","start_word":140,"end_word":178,"intents":[{"intent":"Follow research","confidence_score":0.0048213983}]},{"text":"If you you still wish to proceed with us, you can give us a callback anytime. Sure thing. Will do.","start_word":179,"end_word":198,"intents":[{"intent":"Request callback","confidence_score":0.33055073}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14076955616474152},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3726089000701904},{"text":"This is Marie from Ertle tech support. How can I assist you Hey, today? Mary. It's it's Brett. You were just speaking to my assistant. Okay. Yes. Hello. Just wanted to confirm regarding your Yep. Internet connection. Yeah. So just to clarify your connection type, your service is running on the NBN network using FTP, which is a fiber to the building and So not the Digitech network. Because of this setup you I I won't mhmm. bother I won't worry continuing then. I'm sorry? I won't worry about continuing then. Because that was Okay. the reason that I that was the reason I chose So that was to go to the the Digit connection. mhmm. So you're saying, well, not proceeding with Activision? Correct. Yes. Okay then. Have you spoke with other ISP already? Well, no. Because I'm now doing my research now then because I've done the research to actually choose because I wanted to go with that network. And if that network's unavailable, then I'll I'll continue doing my research then. Okay then. If you you still wish to proceed with us, you can give us a callback anytime. Sure thing. Will do. Mhmm. Okay.","start_word":3,"end_word":200,"sentiment":"neutral","sentiment_score":0.019568253308534626},{"text":"Thank you. Thank you. Bye. Have a great Bye day.","start_word":201,"end_word":210,"sentiment":"positive","sentiment_score":0.48157569766044617},{"text":"bye.","start_word":211,"end_word":211,"sentiment":"neutral","sentiment_score":0.23555725812911987}],"average":{"sentiment":"neutral","sentiment_score":0.05119282199490455}}}}