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Good morning. This is Maureen from Erdo tech support. How can I assist you today? Mhmm.\n\nOkay. May I know the number, please, for me to check? Okay. Yeah. So it's the number starting at 9.\n\nIs this number from other country? Yeah. Okay. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers.\n\nUnfortunately, we are unable to resolve this issue for you as we are not affiliated with other other Airtel company. So I suggest you contact in Airtel India directly because they are the one who have your account. No. Unfortunately, we do not have their customer support number as well as we're not connected with them. Yeah.\n\nThis is Airtel Australia only, but we only service Australian phone numbers. We're now connected with other Australia. Sorry. Other Airtel. Mhmm.\n\nYeah. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.12144455313682556},{"text":"Good morning.","start":1.52,"end":2.08,"sentiment":"positive","sentiment_score":0.34060509502887726},{"text":"This is Maureen from Erdo tech support.","start":2.08,"end":4.5,"sentiment":"neutral","sentiment_score":0.32469347970826284},{"text":"How can I assist you today?","start":4.7999997,"end":6.18,"sentiment":"positive","sentiment_score":0.34199746201435727},{"text":"Mhmm.","start":25.595,"end":25.914999,"sentiment":"neutral","sentiment_score":-0.028260821476578712}],"sentiment":"neutral","sentiment_score":0.2999548853977638,"num_words":17,"start":0.96,"end":25.914999},{"sentences":[{"text":"Okay.","start":25.914999,"end":26.414999,"sentiment":"neutral","sentiment_score":-0.009598173201084135},{"text":"May I know the number, please, for me to check?","start":26.715,"end":29.1,"sentiment":"neutral","sentiment_score":0.004459458217024803},{"text":"Okay.","start":32.22,"end":32.72,"sentiment":"neutral","sentiment_score":-0.0007671951316297054},{"text":"Yeah.","start":34.54,"end":35.04,"sentiment":"neutral","sentiment_score":-0.01054089330136776},{"text":"So it's the number starting at 9.","start":35.98,"end":39.68,"sentiment":"neutral","sentiment_score":-0.010809137618967466}],"sentiment":"neutral","sentiment_score":-0.0025987821398302914,"num_words":20,"start":25.914999,"end":39.68},{"sentences":[{"text":"Is this number from other country?","start":40.3,"end":45.684998,"sentiment":"neutral","sentiment_score":-0.012042226425061623},{"text":"Yeah.","start":48.585,"end":49.085,"sentiment":"neutral","sentiment_score":-0.017905814573168755},{"text":"Okay.","start":53.625,"end":53.945,"sentiment":"neutral","sentiment_score":0.05122238770127296},{"text":"Thank you for confirming.","start":53.945,"end":55.085,"sentiment":"neutral","sentiment_score":0.2464388571679592},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":56.0,"end":60.339996,"sentiment":"neutral","sentiment_score":0.006933749568733302}],"sentiment":"neutral","sentiment_score":0.044482169065462505,"num_words":23,"start":40.3,"end":60.339996},{"sentences":[{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with other other Airtel company.","start":60.8,"end":69.14,"sentiment":"neutral","sentiment_score":-0.30508298724889754},{"text":"So I suggest you contact in Airtel India directly because they are the one who have your account.","start":69.36,"end":75.875,"sentiment":"neutral","sentiment_score":-0.0749973685791095},{"text":"No.","start":79.695,"end":80.195,"sentiment":"neutral","sentiment_score":-0.12132346630096436},{"text":"Unfortunately, we do not have their customer support number as well as we're not connected with them.","start":80.255005,"end":86.770004,"sentiment":"neutral","sentiment_score":-0.22987203124691458},{"text":"Yeah.","start":90.67,"end":91.17,"sentiment":"neutral","sentiment_score":-0.03869873285293579}],"sentiment":"neutral","sentiment_score":-0.2020957738553223,"num_words":57,"start":60.8,"end":91.17},{"sentences":[{"text":"This is Airtel Australia only, but we only service Australian phone numbers.","start":91.23,"end":96.850006,"sentiment":"neutral","sentiment_score":-0.05635779040555159},{"text":"We're now connected with other Australia.","start":97.995,"end":100.895004,"sentiment":"neutral","sentiment_score":-0.07569711158672969},{"text":"Sorry.","start":101.755005,"end":102.235,"sentiment":"neutral","sentiment_score":-0.06910844147205353},{"text":"Other Airtel.","start":102.235,"end":103.135,"sentiment":"neutral","sentiment_score":-0.059333354234695435},{"text":"Mhmm.","start":108.15501,"end":108.65501,"sentiment":"neutral","sentiment_score":0.13555553555488586}],"sentiment":"neutral","sentiment_score":-0.05375889858061617,"num_words":22,"start":91.23,"end":108.65501},{"sentences":[{"text":"Yeah.","start":108.875,"end":109.115005,"sentiment":"neutral","sentiment_score":0.1918258965015411},{"text":"You're welcome.","start":109.115005,"end":109.855,"sentiment":"positive","sentiment_score":0.37196099758148193},{"text":"Bye.","start":109.915,"end":110.03,"sentiment":"positive","sentiment_score":0.3534654974937439},{"text":"Have a great day.","start":110.03,"end":111.135,"sentiment":"positive","sentiment_score":0.507921501994133}],"sentiment":"positive","sentiment_score":0.4151124246418476,"num_words":8,"start":108.875,"end":111.135}]}}]},{"alternatives":[{"transcript":"Hi. My recharge has been expired, and I'm not getting any SMS. So I'm trying to recharge. So because my SMS has been blocked, I could not recharge. I mean, the OTP is not coming. I'm not sure how to recharge now. Yeah. 90007 666. Sorry. Yes. I don't know. I'm in Australia right now, and that that's the number in India. Mhmm. Do you have any number? You can catch me for me. So you guys work in Australia. Is is it is there Airtel in Australia as well? You guys work oh, okay. Okay. Okay. Okay. No worries. Thank you very much. Bye.","confidence":0.99316406,"words":[{"word":"hi","start":7.3599997,"end":7.8599997,"confidence":0.9230957,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.08469675481319427},{"word":"my","start":8.08,"end":8.559999,"confidence":0.9350586,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.2650788426399231},{"word":"recharge","start":8.559999,"end":9.059999,"confidence":0.9921875,"punctuated_word":"recharge","sentiment":"neutral","sentiment_score":-0.16219410300254822},{"word":"has","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.3922118842601776},{"word":"been","start":9.28,"end":9.5199995,"confidence":0.9980469,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.3852830827236175},{"word":"expired","start":9.5199995,"end":10.0199995,"confidence":0.85253906,"punctuated_word":"expired,","sentiment":"neutral","sentiment_score":-0.27978014945983887},{"word":"and","start":10.24,"end":10.74,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2650572657585144},{"word":"i'm","start":10.96,"end":11.12,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.29410916566848755},{"word":"not","start":11.12,"end":11.36,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3665876984596253},{"word":"getting","start":11.36,"end":11.679999,"confidence":1.0,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.35073044896125793},{"word":"any","start":11.679999,"end":12.0,"confidence":0.9980469,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.3455016613006592},{"word":"sms","start":12.0,"end":12.5,"confidence":0.9538574,"punctuated_word":"SMS.","sentiment":"neutral","sentiment_score":-0.3207269310951233},{"word":"so","start":12.639999,"end":12.88,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2365196794271469},{"word":"i'm","start":12.88,"end":13.12,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.23750662803649905},{"word":"trying","start":13.12,"end":13.62,"confidence":0.99609375,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.19000498950481415},{"word":"to","start":13.679999,"end":14.179999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2213546335697174},{"word":"recharge","start":14.88,"end":15.38,"confidence":0.9177246,"punctuated_word":"recharge.","sentiment":"neutral","sentiment_score":-0.20500577986240387},{"word":"so","start":16.035,"end":16.535,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.25236666202545166},{"word":"because","start":16.995,"end":17.315,"confidence":0.5385742,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.30620741844177246},{"word":"my","start":17.315,"end":17.635,"confidence":0.99902344,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3635624349117279},{"word":"sms","start":17.635,"end":18.135,"confidence":1.0,"punctuated_word":"SMS","sentiment":"negative","sentiment_score":-0.365494042634964},{"word":"has","start":18.195,"end":18.435,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.4365784823894501},{"word":"been","start":18.435,"end":18.675,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.4728204607963562},{"word":"blocked","start":18.675,"end":19.075,"confidence":0.8874512,"punctuated_word":"blocked,","sentiment":"negative","sentiment_score":-0.4521486759185791},{"word":"i","start":19.075,"end":19.315,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5008448362350464},{"word":"could","start":19.315,"end":19.635,"confidence":1.0,"punctuated_word":"could","sentiment":"negative","sentiment_score":-0.6196102499961853},{"word":"not","start":19.635,"end":20.035,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.47297483682632446},{"word":"recharge","start":20.035,"end":20.535,"confidence":0.96362305,"punctuated_word":"recharge.","sentiment":"negative","sentiment_score":-0.4104044437408447},{"word":"i","start":20.755001,"end":20.835,"confidence":0.93115234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3171757459640503},{"word":"mean","start":20.835,"end":21.075,"confidence":0.9914551,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.31871384382247925},{"word":"the","start":21.075,"end":21.315,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.36810511350631714},{"word":"otp","start":21.315,"end":21.795,"confidence":0.9812012,"punctuated_word":"OTP","sentiment":"neutral","sentiment_score":-0.3322339653968811},{"word":"is","start":21.795,"end":21.955,"confidence":0.9892578,"punctuated_word":"is","sentiment":"negative","sentiment_score":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My recharge has been expired, and I'm not getting any SMS. So I'm trying to recharge. So because my SMS has been blocked, I could not recharge. I mean, the OTP is not coming.\n\nI'm not sure how to recharge now. Yeah. 90007 666. Sorry. Yes.\n\nI don't know. I'm in Australia right now, and that that's the number in India. Mhmm. Do you have any number? You can catch me for me.\n\nSo you guys work in Australia. Is is it is there Airtel in Australia as well? You guys work oh, okay. Okay. Okay.\n\nOkay. No worries. Thank you very much. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.08469675481319427},{"text":"My recharge has been expired, and I'm not getting any SMS.","start":8.08,"end":12.5,"sentiment":"neutral","sentiment_score":-0.31156920302997937},{"text":"So I'm trying to recharge.","start":12.639999,"end":15.38,"sentiment":"neutral","sentiment_score":-0.21807834208011628},{"text":"So because my SMS has been blocked, I could not recharge.","start":16.035,"end":20.535,"sentiment":"negative","sentiment_score":-0.42300114035606384},{"text":"I mean, the OTP is not coming.","start":20.755001,"end":22.615,"sentiment":"negative","sentiment_score":-0.3748150978769575}],"sentiment":"negative","sentiment_score":-0.3394019407885415,"num_words":35,"start":7.3599997,"end":22.615},{"sentences":[{"text":"I'm not sure how to recharge now.","start":23.075,"end":24.935,"sentiment":"neutral","sentiment_score":-0.3122675397566387},{"text":"Yeah.","start":29.474998,"end":29.955,"sentiment":"neutral","sentiment_score":-0.0009408618789166212},{"text":"90007 666.","start":29.955,"end":33.39,"sentiment":"neutral","sentiment_score":-0.0010261923307552934},{"text":"Sorry.","start":33.45,"end":33.95,"sentiment":"neutral","sentiment_score":-0.018160134553909305},{"text":"Yes.","start":43.93,"end":44.385,"sentiment":"neutral","sentiment_score":-0.00762328552082181}],"sentiment":"neutral","sentiment_score":-0.1845541204093024,"num_words":12,"start":23.075,"end":44.385},{"sentences":[{"text":"I don't know.","start":46.144997,"end":46.545,"sentiment":"neutral","sentiment_score":-0.05703245351711909},{"text":"I'm in Australia right now, and that that's the number in India.","start":46.545,"end":52.405,"sentiment":"neutral","sentiment_score":-0.025620449800044298},{"text":"Mhmm.","start":61.120003,"end":61.620003,"sentiment":"neutral","sentiment_score":-0.17914175987243652},{"text":"Do you have any number?","start":76.805,"end":78.105,"sentiment":"neutral","sentiment_score":-0.02366783805191517},{"text":"You can catch me for me.","start":78.485,"end":80.425,"sentiment":"neutral","sentiment_score":-0.059651042645176254}],"sentiment":"neutral","sentiment_score":-0.04199740607981329,"num_words":27,"start":46.144997,"end":80.425},{"sentences":[{"text":"So you guys work in Australia.","start":84.645004,"end":86.265,"sentiment":"neutral","sentiment_score":-0.19703586647907892},{"text":"Is is it is there Airtel in Australia as well?","start":87.3,"end":90.1,"sentiment":"neutral","sentiment_score":-0.05138656459748745},{"text":"You guys work oh, okay.","start":90.1,"end":98.835,"sentiment":"neutral","sentiment_score":-0.04890298135578632},{"text":"Okay.","start":104.515,"end":104.994995,"sentiment":"neutral","sentiment_score":-0.0020268121734261513},{"text":"Okay.","start":104.994995,"end":105.494995,"sentiment":"neutral","sentiment_score":0.017564207315444946}],"sentiment":"neutral","sentiment_score":-0.08369818941244613,"num_words":23,"start":84.645004,"end":105.494995},{"sentences":[{"text":"Okay.","start":106.275,"end":106.515,"sentiment":"neutral","sentiment_score":0.04404931887984276},{"text":"No worries.","start":106.515,"end":107.075,"sentiment":"neutral","sentiment_score":0.12948545068502426},{"text":"Thank you very much.","start":107.075,"end":108.135,"sentiment":"neutral","sentiment_score":0.33321869373321533},{"text":"Bye.","start":111.075,"end":111.575,"sentiment":"neutral","sentiment_score":0.13736137747764587}],"sentiment":"neutral","sentiment_score":0.2216570465825498,"num_words":8,"start":106.275,"end":111.575}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erdo tech support. How can I assist you today?\n\nChannel 1: Hi. My recharge has been expired, and I'm not getting any SMS. So I'm trying to recharge. So because my SMS has been blocked, I could not recharge. I mean, the OTP is not coming.\n\nI'm not sure how to recharge now.\n\nChannel 0: Mhmm. Okay. May I know the number, please, for me to check?\n\nChannel 1: Yeah. 90007\n\nChannel 0: Okay.\n\nChannel 1: 666. Sorry.\n\nChannel 0: Yeah. So it's the number starting at 9. Is this number from other\n\nChannel 1: Yes.\n\nChannel 0: country?\n\nChannel 1: I don't know. I'm in Australia right now, and\n\nChannel 0: Yeah.\n\nChannel 1: that that's the number in India.\n\nChannel 0: Okay. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately,\n\nChannel 1: Mhmm.\n\nChannel 0: we are unable to resolve this issue for you as we are not affiliated with other other Airtel company. So I suggest you contact in Airtel India directly because they are the one who have your account.\n\nChannel 1: Do you have any number? You can catch me for\n\nChannel 0: No.\n\nChannel 1: me.\n\nChannel 0: Unfortunately, we do not have their customer support number as well\n\nChannel 1: So\n\nChannel 0: as\n\nChannel 1: you\n\nChannel 0: we're\n\nChannel 1: guys\n\nChannel 0: not\n\nChannel 1: work in\n\nChannel 0: connected\n\nChannel 1: Australia.\n\nChannel 0: with them.\n\nChannel 1: Is is it is there Airtel in Australia as well? You guys work\n\nChannel 0: Yeah. This is Airtel Australia only, but we only service Australian phone numbers. We're\n\nChannel 1: oh,\n\nChannel 0: now\n\nChannel 1: okay.\n\nChannel 0: connected with other Australia. Sorry. Other Airtel.\n\nChannel 1: Okay. Okay. Okay. No worries. Thank you very much.\n\nChannel 0: Mhmm. Yeah. You're welcome. Bye. Have a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.12144455313682556},{"text":"Good morning.","start":1.52,"end":2.08,"sentiment":"positive","sentiment_score":0.34060509502887726},{"text":"This is Maureen from Erdo tech support.","start":2.08,"end":4.5,"sentiment":"neutral","sentiment_score":0.32469347970826284},{"text":"How can I assist you today?","start":4.7999997,"end":6.18,"sentiment":"positive","sentiment_score":0.34199746201435727}],"sentiment":"neutral","sentiment_score":0.3204683670774102,"channel":0,"num_words":16,"start":0.96,"end":6.18},{"sentences":[{"text":"Hi.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.08469675481319427},{"text":"My recharge has been expired, and I'm not getting any SMS.","start":8.08,"end":12.5,"sentiment":"neutral","sentiment_score":-0.31156920302997937},{"text":"So I'm trying to 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now.","start":23.075,"end":24.935,"sentiment":"neutral","sentiment_score":-0.3122675397566387}],"sentiment":"neutral","sentiment_score":-0.3122675397566387,"channel":1,"num_words":7,"start":23.075,"end":24.935},{"sentences":[{"text":"Mhmm.","start":25.595,"end":25.914999,"sentiment":"neutral","sentiment_score":-0.028260821476578712},{"text":"Okay.","start":25.914999,"end":26.414999,"sentiment":"neutral","sentiment_score":-0.009598173201084135},{"text":"May I know the number, please, for me to 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it's the number starting at 9.","start":35.98,"end":39.68,"sentiment":"neutral","sentiment_score":-0.010809137618967466},{"text":"Is this number from other","start":40.3,"end":42.285,"sentiment":"neutral","sentiment_score":-0.010908699221909046}],"sentiment":"neutral","sentiment_score":-0.010826796364898864,"channel":0,"num_words":13,"start":34.54,"end":42.285},{"sentences":[{"text":"Yes.","start":43.93,"end":44.385,"sentiment":"neutral","sentiment_score":-0.00762328552082181}],"sentiment":"neutral","sentiment_score":-0.00762328552082181,"channel":1,"num_words":1,"start":43.93,"end":44.385},{"sentences":[{"text":"country?","start":45.184998,"end":45.684998,"sentiment":"neutral","sentiment_score":-0.01770986244082451}],"sentiment":"neutral","sentiment_score":-0.01770986244082451,"channel":0,"num_words":1,"start":45.184998,"end":45.684998},{"sentences":[{"text":"I don't know.","start":46.144997,"end":46.545,"sentiment":"neutral","sentiment_score":-0.05703245351711909},{"text":"I'm in Australia right now, and","start":46.545,"end":48.804996,"sentiment":"neutral","sentiment_score":-0.03310222551226616}],"sentiment":"neutral","sentiment_score":-0.04107896818055047,"channel":1,"num_words":9,"start":46.144997,"end":48.804996},{"sentences":[{"text":"Yeah.","start":48.585,"end":49.085,"sentiment":"neutral","sentiment_score":-0.017905814573168755}],"sentiment":"neutral","sentiment_score":-0.017905814573168755,"channel":0,"num_words":1,"start":48.585,"end":49.085},{"sentences":[{"text":"that that's the number in India.","start":49.344997,"end":52.405,"sentiment":"neutral","sentiment_score":-0.018138674087822437}],"sentiment":"neutral","sentiment_score":-0.018138674087822437,"channel":1,"num_words":6,"start":49.344997,"end":52.405},{"sentences":[{"text":"Okay.","start":53.625,"end":53.945,"sentiment":"neutral","sentiment_score":0.05122238770127296},{"text":"Thank you for confirming.","start":53.945,"end":55.085,"sentiment":"neutral","sentiment_score":0.2464388571679592},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":56.0,"end":60.339996,"sentiment":"neutral","sentiment_score":0.006933749568733302},{"text":"Unfortunately,","start":60.8,"end":61.3,"sentiment":"neutral","sentiment_score":-0.18788999319076535}],"sentiment":"neutral","sentiment_score":0.05443288637873005,"channel":0,"num_words":17,"start":53.625,"end":61.3},{"sentences":[{"text":"Mhmm.","start":61.120003,"end":61.620003,"sentiment":"neutral","sentiment_score":-0.17914175987243652}],"sentiment":"neutral","sentiment_score":-0.17914175987243652,"channel":1,"num_words":1,"start":61.120003,"end":61.620003},{"sentences":[{"text":"we are unable to resolve this issue for you as we are not affiliated with other other Airtel company.","start":61.92,"end":69.14,"sentiment":"neutral","sentiment_score":-0.31125103956774663},{"text":"So I suggest you contact in Airtel India directly because they are the one who have your account.","start":69.36,"end":75.875,"sentiment":"neutral","sentiment_score":-0.0749973685791095}],"sentiment":"neutral","sentiment_score":-0.1963168212489502,"channel":0,"num_words":37,"start":61.92,"end":75.875},{"sentences":[{"text":"Do you have any number?","start":76.805,"end":78.105,"sentiment":"neutral","sentiment_score":-0.02366783805191517},{"text":"You can catch me 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in","start":85.365005,"end":85.765,"sentiment":"neutral","sentiment_score":-0.17721198499202728}],"sentiment":"neutral","sentiment_score":-0.17721198499202728,"channel":1,"num_words":2,"start":85.365005,"end":85.765},{"sentences":[{"text":"connected","start":85.55,"end":86.03,"sentiment":"neutral","sentiment_score":-0.21312594413757324}],"sentiment":"neutral","sentiment_score":-0.21312594413757324,"channel":0,"num_words":1,"start":85.55,"end":86.03},{"sentences":[{"text":"Australia.","start":85.765,"end":86.265,"sentiment":"neutral","sentiment_score":-0.23431998491287231}],"sentiment":"neutral","sentiment_score":-0.23431998491287231,"channel":1,"num_words":1,"start":85.765,"end":86.265},{"sentences":[{"text":"with them.","start":86.03,"end":86.770004,"sentiment":"neutral","sentiment_score":-0.18035176396369934}],"sentiment":"neutral","sentiment_score":-0.18035176396369934,"channel":0,"num_words":2,"start":86.03,"end":86.770004},{"sentences":[{"text":"Is is it is there Airtel in Australia as well?","start":87.3,"end":90.1,"sentiment":"neutral","sentiment_score":-0.05138656459748745},{"text":"You guys work","start":90.1,"end":90.659996,"sentiment":"neutral","sentiment_score":-0.03529407146076361}],"sentiment":"neutral","sentiment_score":-0.047672912335166566,"channel":1,"num_words":13,"start":87.3,"end":90.659996},{"sentences":[{"text":"Yeah.","start":90.67,"end":91.17,"sentiment":"neutral","sentiment_score":-0.03869873285293579},{"text":"This is Airtel Australia only, but we only service Australian phone 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with other Australia.","start":98.555,"end":100.895004,"sentiment":"neutral","sentiment_score":-0.07364435121417046},{"text":"Sorry.","start":101.755005,"end":102.235,"sentiment":"neutral","sentiment_score":-0.06910844147205353},{"text":"Other Airtel.","start":102.235,"end":103.135,"sentiment":"neutral","sentiment_score":-0.059333354234695435}],"sentiment":"neutral","sentiment_score":-0.06890750782830375,"channel":0,"num_words":7,"start":98.555,"end":103.135},{"sentences":[{"text":"Okay.","start":104.515,"end":104.994995,"sentiment":"neutral","sentiment_score":-0.0020268121734261513},{"text":"Okay.","start":104.994995,"end":105.494995,"sentiment":"neutral","sentiment_score":0.017564207315444946},{"text":"Okay.","start":106.275,"end":106.515,"sentiment":"neutral","sentiment_score":0.04404931887984276},{"text":"No worries.","start":106.515,"end":107.075,"sentiment":"neutral","sentiment_score":0.12948545068502426},{"text":"Thank you very much.","start":107.075,"end":108.135,"sentiment":"neutral","sentiment_score":0.33321869373321533}],"sentiment":"neutral","sentiment_score":0.1834924878138635,"channel":1,"num_words":9,"start":104.515,"end":108.135},{"sentences":[{"text":"Mhmm.","start":108.15501,"end":108.65501,"sentiment":"neutral","sentiment_score":0.13555553555488586},{"text":"Yeah.","start":108.875,"end":109.115005,"sentiment":"neutral","sentiment_score":0.1918258965015411},{"text":"You're welcome.","start":109.115005,"end":109.855,"sentiment":"positive","sentiment_score":0.37196099758148193},{"text":"Bye.","start":109.915,"end":110.03,"sentiment":"positive","sentiment_score":0.3534654974937439},{"text":"Have a great day.","start":110.03,"end":111.135,"sentiment":"positive","sentiment_score":0.507921501994133}],"sentiment":"positive","sentiment_score":0.38405054807662964,"channel":0,"num_words":9,"start":108.15501,"end":111.135},{"sentences":[{"text":"Bye.","start":111.075,"end":111.575,"sentiment":"neutral","sentiment_score":0.13736137747764587}],"sentiment":"neutral","sentiment_score":0.13736137747764587,"channel":1,"num_words":1,"start":111.075,"end":111.575}]},"summary":{"result":"success","short":"The customer is experiencing issues with their Airtel account as their SMS has been blocked. The agent tries to troubleshoot the issue but is unable to resolve it and advises the customer to contact Airtel India directly. The agent also informs the customer that they are only able to assist Australian phone numbers and cannot resolve their issue."},"intents":{"segments":[{"text":"My recharge has been expired, and I'm not getting any SMS. So I'm trying to recharge. So because my SMS has been blocked, I could not recharge. I mean, the OTP is not coming. I'm not sure how to recharge now.","start_word":17,"end_word":57,"intents":[{"intent":"Recharge","confidence_score":0.22933361}]},{"text":"May I know the number, please, for me to check? Yeah.","start_word":60,"end_word":70,"intents":[{"intent":"Check number","confidence_score":0.84997183}]},{"text":"Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Mhmm. we are unable to resolve this issue for you as we are not affiliated with other other Airtel company. So I suggest you contact in Airtel India directly because they are the one who have your account. Do you have any number?","start_word":111,"end_word":165,"intents":[{"intent":"Connect with airtel india","confidence_score":0.00018275756}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Erdo tech support. How can I assist you today? Hi. My recharge has been expired, and I'm not getting any SMS. So I'm trying to recharge.","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":0.013303021900355816},{"text":"So because my SMS has been blocked, I could not recharge. I mean, the OTP is not coming.","start_word":33,"end_word":50,"sentiment":"negative","sentiment_score":-0.39928603172302246},{"text":"I'm not sure how to recharge now. Mhmm. Okay. May I know the number, please, for me to check? Yeah. 90007 Okay. 666. Sorry. Yeah. So it's the number starting at 9. Is this number from other Yes. country? I don't know. I'm in Australia right now, and Yeah. that that's the number in India. Okay. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Mhmm. we are unable to resolve this issue for you as we are not affiliated with other other Airtel company. So I suggest you contact in Airtel India directly because they are the one who have your account. Do you have any number? You can catch me for No. me. Unfortunately, we do not have their customer support number as well So as you we're guys not work in connected Australia. with them. Is is it is there Airtel in Australia as well? You guys work Yeah. This is Airtel Australia only, but we only service Australian phone numbers. We're oh, now okay. connected with other Australia. Sorry. Other Airtel. Okay. Okay. Okay. No worries.","start_word":51,"end_word":237,"sentiment":"neutral","sentiment_score":-0.08270426094532013},{"text":"Thank you very much.","start_word":238,"end_word":241,"sentiment":"positive","sentiment_score":0.3342272639274597},{"text":"Mhmm. Yeah.","start_word":242,"end_word":243,"sentiment":"neutral","sentiment_score":0.15431232750415802},{"text":"You're welcome. Bye. Have a great day.","start_word":244,"end_word":250,"sentiment":"positive","sentiment_score":0.4198934733867645},{"text":"Bye.","start_word":251,"end_word":251,"sentiment":"neutral","sentiment_score":0.18310117721557617}],"average":{"sentiment":"neutral","sentiment_score":-0.058826814341479426}}}}