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Is it okay if I put you on hold for a while? Let me just review. Okay. Thank you. Hello, James? Yeah. Thank you for waiting. May I know since when it happened? Is it just today? Mhmm. Mhmm. Okay. I see. So right now, we did a reboot on the network side. Is it okay if we do a full power cycle on the router to check? Yeah. So can you please unplug the router? Like, turn it off and keep it turn off for twenty minutes? Yeah. And mhmm. Yes. And after that, plug it back in and check your Internet connection. Yeah. So yeah. Sure. So I'll load this up in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. If the issue is still there, we're going to log a phone to the network team for them to the Supa network directly for them to check the IP address. Mhmm. Yeah. So may just to confirm the issues you're you're receiving an IP address from US? US based. Mhmm. Mhmm. Mhmm. So may I know how did you know that the IP is US based? That did you You mean your IP address? Mhmm. Okay. So you did, like, a speed test? Okay. I see. Okay. Sure. So we'll have a look at it again after the twenty minutes reboot. Mhmm. Just give please do give us a callback if ever they just slip then. Yeah. Thank you. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. Before that, can I have your full name, please, for me to check your account? Okay. Hang on. Is it okay if I put you on hold for a while?\n\nLet me just review. Okay. Thank you. Hello, James? Yeah.\n\nThank you for waiting. May I know since when it happened? Is it just today? Mhmm. Mhmm.\n\nOkay. I see. So right now, we did a reboot on the network side. Is it okay if we do a full power cycle on the router to check? Yeah.\n\nSo can you please unplug the router? Like, turn it off and keep it turn off for twenty minutes? Yeah. And mhmm. Yes.\n\nAnd after that, plug it back in and check your Internet connection. Yeah. So yeah. Sure. So I'll load this up in your account.\n\nAnd if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. If the issue is still there, we're going to log a phone to the network team for them to the Supa network directly for them to check the IP address. Mhmm. Yeah. So may just to confirm the issues you're you're receiving an IP address from US?\n\nUS based. Mhmm. Mhmm. Mhmm. So may I know how did you know that the IP is US based?\n\nThat did you You mean your IP address? Mhmm. Okay. So you did, like, a speed test? Okay.\n\nI see. Okay. Sure. So we'll have a look at it again after the twenty minutes reboot. Mhmm.\n\nJust give please do give us a callback if ever they just slip then. Yeah. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.15963631868362427},{"text":"Good morning.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.3972555696964264},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":5.7,"sentiment":"positive","sentiment_score":0.3879887248788561},{"text":"How can I assist you today?","start":5.7599998,"end":7.22,"sentiment":"positive","sentiment_score":0.34843214104572934},{"text":"Mhmm.","start":9.599999,"end":10.099999,"sentiment":"neutral","sentiment_score":-0.09474337100982666}],"sentiment":"neutral","sentiment_score":0.3332892945584129,"num_words":17,"start":1.92,"end":10.099999},{"sentences":[{"text":"Okay.","start":30.029999,"end":30.529999,"sentiment":"neutral","sentiment_score":-0.04887165129184723},{"text":"Before that, can I have your full name, please, for me to check your 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Yeah. James here. I've just noticed that my Internet connection, it's giving me an IP putting me in The United States for some reason, and it's kinda messing with all of my work emails. Do you know why my Internet would be giving me an IP from The United States. James Trevor Simpson. Yeah. Okay. Hey, man. Probably, it was over the weekend sometime. It must have been because I was working on it on Friday, and it seemed to be okay. Yeah. No. That'll be fine. Yeah. Yeah. Hopefully, that'll fix it. Yeah. Yep. Yeah. Sweet. That sounds good. Yep. Yeah. Perfect. I can do that. If that doesn't work, can I give you guys a ring again? Yeah. Yeah. Perfect. Sounds good. Yeah. That's correct. Yeah. And none of my work email or anything is working because it's all through admin. So I can't do anything or log in if my IP address is in The US. Because I just googled what is my IP. And Yeah. Yeah. Yeah. So I I got in touch with my IT company who looks over for our company, and then they see that my IP is also from The United States. And I also just Googled show my IP. Yeah. Yeah. Okay. Perfect. Thank you. Awesome. Sounds good. Thank you. Easy. 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correct.","start":319.87003,"end":320.43002,"sentiment":"neutral","sentiment_score":0.028454655781388283},{"text":"Yeah.","start":320.43002,"end":320.75,"sentiment":"neutral","sentiment_score":-0.0045842258259654045},{"text":"And none of my work email or anything is working because it's all through admin.","start":320.75,"end":327.205,"sentiment":"neutral","sentiment_score":-0.12467966824769974}],"sentiment":"neutral","sentiment_score":-0.04823308469106754,"num_words":21,"start":307.33502,"end":327.205},{"sentences":[{"text":"So I can't do anything or log in if my IP address is in The US.","start":327.66498,"end":334.005,"sentiment":"neutral","sentiment_score":-0.11716041527688503},{"text":"Because I just googled what is my IP.","start":343.76,"end":345.94,"sentiment":"neutral","sentiment_score":-0.07744711264967918},{"text":"And 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Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. Yeah. James here. I've just\n\nChannel 0: Mhmm.\n\nChannel 1: noticed that my Internet connection, it's giving me an IP putting me in The United States for some reason, and it's kinda messing with all of my work emails. Do you know why my Internet would be giving me an IP from The United States.\n\nChannel 0: Okay. Before that, can I have your full name, please, for me to check your account?\n\nChannel 1: James Trevor Simpson.\n\nChannel 0: Okay. Hang on. Is it okay if I put you on hold for a while? Let me just review.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Okay. Thank you. Hello, James?\n\nChannel 1: Hey, man.\n\nChannel 0: Yeah. Thank you for waiting. May I know since when it happened? Is it just today?\n\nChannel 1: Probably, it was over the weekend sometime. It must have been because I was working on it on Friday, and it seemed to be okay.\n\nChannel 0: Mhmm. Mhmm. Okay. I see. So right now, we did a reboot on the network side.\n\nIs it okay if we do a full power cycle on the router to\n\nChannel 1: Yeah. No. That'll be\n\nChannel 0: check?\n\nChannel 1: fine. Yeah. Yeah. Hopefully, that'll fix it. Yeah.\n\nChannel 0: Yeah. So can you please unplug the router? Like, turn it off and keep it turn off for twenty minutes?\n\nChannel 1: Yep. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Sweet.\n\nChannel 0: And\n\nChannel 1: That sounds good.\n\nChannel 0: mhmm. Yes. And after that, plug it back in and check your Internet connection.\n\nChannel 1: Yep. Yeah. Perfect. I can do that. If\n\nChannel 0: Yeah.\n\nChannel 1: that\n\nChannel 0: So\n\nChannel 1: doesn't work, can I give you guys a ring again?\n\nChannel 0: yeah. Sure. So I'll load this up in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. If the issue is still there, we're going to log a phone to the network team for them\n\nChannel 1: Yeah.\n\nChannel 0: to the Supa network directly for them to check the IP address.\n\nChannel 1: Yeah. Perfect. Sounds good.\n\nChannel 0: Mhmm. Yeah. So may just to confirm the issues you're you're receiving an IP address from US?\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: US\n\nChannel 1: Yeah.\n\nChannel 0: based.\n\nChannel 1: And none of my work email or anything is working because it's all through admin. So I\n\nChannel 0: Mhmm.\n\nChannel 1: can't\n\nChannel 0: Mhmm.\n\nChannel 1: do anything\n\nChannel 0: Mhmm.\n\nChannel 1: or log in if my IP address is in The US.\n\nChannel 0: So may I know how did you know that the IP is US based?\n\nChannel 1: Because\n\nChannel 0: That\n\nChannel 1: I just googled\n\nChannel 0: did you\n\nChannel 1: what is my IP.\n\nChannel 0: You mean\n\nChannel 1: And\n\nChannel 0: your IP address?\n\nChannel 1: Yeah. Yeah. Yeah. So I I got in touch with my IT company who looks over for our company, and then they see that my IP is also from The United States. And I also just Googled show\n\nChannel 0: Mhmm.\n\nChannel 1: my IP.\n\nChannel 0: Okay. So you did, like, a speed test? Okay. I see. Okay.\n\nSure. So we'll have a look at it again after the twenty minutes reboot.\n\nChannel 1: Yeah. Yeah. Okay. Perfect. Thank you.\n\nChannel 0: Mhmm. Just give please do give us a callback if ever they just\n\nChannel 1: Awesome.\n\nChannel 0: slip then.\n\nChannel 1: Sounds good. Thank you.\n\nChannel 0: Yeah. Thank you. Bye for now.\n\nChannel 1: Easy. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.15963631868362427},{"text":"Good morning.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.3972555696964264},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":5.7,"sentiment":"positive","sentiment_score":0.3879887248788561},{"text":"How can I assist you today?","start":5.7599998,"end":7.22,"sentiment":"positive","sentiment_score":0.34843214104572934}],"sentiment":"positive","sentiment_score":0.36004133615642786,"channel":0,"num_words":16,"start":1.92,"end":7.22},{"sentences":[{"text":"Hi.","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.01133063156157732},{"text":"Yeah.","start":7.8399997,"end":8.16,"sentiment":"neutral","sentiment_score":0.000816047191619873},{"text":"James here.","start":8.16,"end":8.98,"sentiment":"neutral","sentiment_score":-0.018926875665783882},{"text":"I've 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James?","start":227.34,"end":228.40001,"sentiment":"neutral","sentiment_score":0.09470385313034058}],"sentiment":"neutral","sentiment_score":0.1893177568912506,"channel":0,"num_words":5,"start":50.475,"end":228.40001},{"sentences":[{"text":"Hey, man.","start":228.855,"end":229.515,"sentiment":"neutral","sentiment_score":0.07797691598534584}],"sentiment":"neutral","sentiment_score":0.07797691598534584,"channel":1,"num_words":2,"start":228.855,"end":229.515},{"sentences":[{"text":"Yeah.","start":230.14,"end":230.46,"sentiment":"neutral","sentiment_score":0.12674160301685333},{"text":"Thank you for waiting.","start":230.46,"end":231.52,"sentiment":"positive","sentiment_score":0.34951964020729065},{"text":"May I know since when it happened?","start":231.74,"end":233.74,"sentiment":"neutral","sentiment_score":0.09792502596974373},{"text":"Is it just 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work, can I give you guys a ring again?","start":280.95502,"end":283.135,"sentiment":"neutral","sentiment_score":-0.20703030154109}],"sentiment":"neutral","sentiment_score":-0.20703030154109,"channel":1,"num_words":10,"start":280.95502,"end":283.135},{"sentences":[{"text":"yeah.","start":283.59,"end":283.99,"sentiment":"neutral","sentiment_score":0.02818145602941513},{"text":"Sure.","start":283.99,"end":284.31,"sentiment":"neutral","sentiment_score":0.1002170667052269},{"text":"So I'll load this up in your account.","start":284.31,"end":286.17,"sentiment":"neutral","sentiment_score":0.1426538061350584},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed.","start":286.39,"end":295.45,"sentiment":"neutral","sentiment_score":-0.015123516151850874},{"text":"If the issue is still there, we're going to log a phone to the network team for 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The representative, Maureen, asks for his full name and puts him on hold to check his account. After a partial power cycle, the representative advises James to check his internet connection again after 20 minutes and to call back if the issue persists."},"intents":{"segments":[{"text":"noticed that my Internet connection, it's giving me an IP putting me in The United States for some reason, and it's kinda messing with all of my work emails. Do you know why my Internet would be giving me an IP from The United States. Okay.","start_word":23,"end_word":68,"intents":[{"intent":"Fix internet connection issue","confidence_score":0.18742856}]},{"text":"to the Supa network directly for them to check the IP address. Yeah.","start_word":324,"end_word":336,"intents":[{"intent":"Check ip address","confidence_score":0.009175853}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15963631868362427},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3742471635341644},{"text":"Hi. Yeah. James here. I've just Mhmm.","start_word":16,"end_word":22,"sentiment":"neutral","sentiment_score":-0.05310202017426491},{"text":"noticed that my Internet connection, it's giving me an IP putting me in The United States for some reason, and it's kinda messing with all of my work emails.","start_word":23,"end_word":51,"sentiment":"negative","sentiment_score":-0.3667632341384888},{"text":"Do you know why my Internet would be giving me an IP from The United States. Okay. Before that, can I have your full name, please, for me to check your account? James Trevor Simpson. Okay. Hang on. Is it okay if I put you on hold for a while? Let me just review. Yeah. Okay. Okay. Thank you. Hello, James? Hey, man. Yeah.","start_word":52,"end_word":115,"sentiment":"neutral","sentiment_score":-0.035278718918561935},{"text":"Thank you for waiting.","start_word":116,"end_word":119,"sentiment":"positive","sentiment_score":0.34526175260543823},{"text":"May I know since when it happened? Is it just today? Probably, it was over the weekend sometime. It must have been because I was working on it on Friday, and it seemed to be okay. Mhmm. Mhmm. Okay. I see. So right now, we did a reboot on the network side. Is it okay if we do a full power cycle on the router to Yeah. No. That'll be check? fine. Yeah. Yeah. Hopefully, that'll fix it. Yeah. Yeah. So can you please unplug the router? Like, turn it off and keep it turn off for twenty minutes? Yep. Yeah. Yeah. Sweet.","start_word":120,"end_word":222,"sentiment":"neutral","sentiment_score":-0.01630213111639023},{"text":"And That sounds good.","start_word":223,"end_word":226,"sentiment":"positive","sentiment_score":0.4117599427700043},{"text":"mhmm. Yes. And after that, plug it back in and check your Internet connection. Yep. Yeah.","start_word":227,"end_word":242,"sentiment":"neutral","sentiment_score":0.11669255793094636},{"text":"Perfect. I can do that.","start_word":243,"end_word":247,"sentiment":"positive","sentiment_score":0.42896026372909546},{"text":"If Yeah. that So doesn't work, can I give you guys a ring again? yeah. Sure. So I'll load this up in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next step or escalate the issue if needed. If the issue is still there, we're going to log a phone to the network team for them Yeah. to the Supa network directly for them to check the IP address. Yeah.","start_word":248,"end_word":336,"sentiment":"neutral","sentiment_score":-0.01391921169386151},{"text":"Perfect. Sounds good.","start_word":337,"end_word":339,"sentiment":"positive","sentiment_score":0.4062681198120117},{"text":"Mhmm. Yeah. 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Just give please do give us a callback if ever they just Awesome. slip then.","start_word":501,"end_word":516,"sentiment":"neutral","sentiment_score":0.09827648103237152},{"text":"Sounds good. Thank you. Yeah. Thank you. Bye for now. Easy.","start_word":517,"end_word":527,"sentiment":"positive","sentiment_score":0.493680249560963},{"text":"Bye.","start_word":528,"end_word":528,"sentiment":"neutral","sentiment_score":0.2687593400478363}],"average":{"sentiment":"neutral","sentiment_score":0.007142019970280512}}}}