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A member of our customer service team will be with you in a moment. All of our calls are recorded for quality and training purposes. When your call is answered, please advise if you do not wish to be recorded. If you're looking for unique and certified perforated metal Thanks for calling You're speaking with Juliana. He isn't... Yeah. Exactly. What was the call in regards to? Oh, okay. Has he signed up for the demo? Okay. We need to contact him directly. I can't transfer him through. Actually, maybe I can. Let me see. No. He's not coming up in our system. He's, like, contracted to us. He's not actually employed to us. Have you got his mobile number? Yeah. He is. Yeah. But he's contracted with us. So, yeah, that's the difference. Mhmm. Yes. Correct. Okay. Yeah. That would be best. Thanks. 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to Metrix Group, Australia's leader in architectural perforated metal systems. A member of our customer service team will be with you in a moment. All of our calls are recorded for quality and training purposes. When your call is answered, please advise if you do not wish to be recorded. If you're looking for unique and certified perforated metal Thanks for calling You're speaking with Juliana.\n\nHe isn't... Yeah. Exactly. What was the call in regards to? Oh, okay.\n\nHas he signed up for the demo? Okay. We need to contact him directly. I can't transfer him through. Actually, maybe I can.\n\nLet me see. No. He's not coming up in our system. He's, like, contracted to us. He's not actually employed to us.\n\nHave you got his mobile number? Yeah. He is. Yeah. But he's contracted with us.\n\nSo, yeah, that's the difference. Mhmm. Yes. Correct. Okay.\n\nYeah. That would be best. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Metrix Group, Australia's leader in architectural perforated metal systems.","start":1.1999999,"end":5.94,"sentiment":"positive","sentiment_score":0.3592630462212996},{"text":"A member of our customer service team will be with you in a moment.","start":6.08,"end":9.38,"sentiment":"neutral","sentiment_score":0.26288026039089474},{"text":"All of our calls are recorded for quality and training purposes.","start":9.44,"end":12.58,"sentiment":"neutral","sentiment_score":0.03025609508834102},{"text":"When your call is answered, please advise if you do not wish to be recorded.","start":12.915,"end":16.695,"sentiment":"neutral","sentiment_score":-0.030112166764835517},{"text":"If you're looking for unique and certified perforated metal Thanks for calling You're speaking with 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A member of our customer service team will be with you in a moment. All of our calls are recorded for quality and training purposes. When your call is answered, please advise if you do not wish to be recorded. If you're looking for unique and certified perforated metal Thanks for calling You're speaking with\n\nChannel 0: Yes, dear. Good morning.\n\nChannel 1: Juliana.\n\nChannel 0: I'm looking for Toby Lai.\n\nChannel 1: He isn't... Yeah. Exactly. What was the call in regards to?\n\nChannel 0: Yeah. We just want to remind you with regards to our demo for tomorrow.\n\nChannel 1: Oh, okay. Has he signed up for the demo?\n\nChannel 0: Yes.\n\nChannel 1: Okay. We need to contact him directly. I can't transfer him through. Actually, maybe I can. Let me see.\n\nChannel 0: Mhmm.\n\nChannel 1: No. He's not coming up in our system. He's, like, contracted\n\nChannel 0: I\n\nChannel 1: to us.\n\nChannel 0: see.\n\nChannel 1: He's not actually employed to us. Have you got his mobile number?\n\nChannel 0: I see. Yeah. I have. Just to\n\nChannel 1: Yeah.\n\nChannel 0: clarify, is he connected with Metrics?\n\nChannel 1: He is. Yeah. But he's contracted with us. So,\n\nChannel 0: Oh, okay.\n\nChannel 1: yeah, that's\n\nChannel 0: Still\n\nChannel 1: the difference.\n\nChannel 0: the IT manager.\n\nChannel 1: Mhmm.\n\nChannel 0: Correct?\n\nChannel 1: Yes.\n\nChannel 0: Alright.\n\nChannel 1: Correct. Okay.\n\nChannel 0: Maybe I'll just follow-up via mobile number.\n\nChannel 1: Yeah.\n\nChannel 0: Thank\n\nChannel 1: That would\n\nChannel 0: you.\n\nChannel 1: be best. Thanks. Bye.\n\nChannel 0: Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Welcome to Metrix Group, Australia's leader in architectural perforated metal systems.","start":1.1999999,"end":5.94,"sentiment":"positive","sentiment_score":0.3592630462212996},{"text":"A member of our customer service team will be with you in a moment.","start":6.08,"end":9.38,"sentiment":"neutral","sentiment_score":0.26288026039089474},{"text":"All of our calls are recorded for quality and training purposes.","start":9.44,"end":12.58,"sentiment":"neutral","sentiment_score":0.03025609508834102},{"text":"When your call is answered, please advise if you do not wish to be recorded.","start":12.915,"end":16.695,"sentiment":"neutral","sentiment_score":-0.030112166764835517},{"text":"If you're looking for unique and certified perforated metal Thanks for calling You're speaking 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system.","start":59.51,"end":62.649998,"sentiment":"neutral","sentiment_score":-0.19373625304017747},{"text":"He's, like, contracted","start":62.87,"end":63.85,"sentiment":"neutral","sentiment_score":-0.14626762767632803}],"sentiment":"neutral","sentiment_score":-0.1797547232020985,"channel":1,"num_words":11,"start":57.67,"end":63.85},{"sentences":[{"text":"I","start":63.83,"end":64.07,"sentiment":"neutral","sentiment_score":-0.19532623887062073}],"sentiment":"neutral","sentiment_score":-0.19532623887062073,"channel":0,"num_words":1,"start":63.83,"end":64.07},{"sentences":[{"text":"to 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The representative then transfers the call to a customer who is not showing up in their system and the customer representative tries to find the customer's mobile number to follow up. The customer is not showing up in the system and the call ends with the representative saying they will follow up via mobile number."},"intents":{"segments":[{"text":"What was the call in regards to? Yeah.","start_word":80,"end_word":87,"intents":[{"intent":"Inform caller's information","confidence_score":1.6033482e-8}]}]},"sentiments":{"segments":[{"text":"Welcome to Metrix Group, Australia's leader in architectural perforated metal systems.","start_word":0,"end_word":10,"sentiment":"positive","sentiment_score":0.37335166335105896},{"text":"A member of our customer service team will be with you in a moment. All of our calls are recorded for quality and training purposes. When your call is answered, please advise if you do not wish to be recorded. If you're looking for unique and certified perforated metal Thanks for calling You're speaking with Yes, dear. Good morning. Juliana. I'm looking for Toby Lai. He isn't... Yeah. Exactly. What was the call in regards to? Yeah. We just want to remind you with regards to our demo for tomorrow. Oh, okay. Has he signed up for the demo? Yes. Okay. We need to contact him directly. I can't transfer him through. Actually, maybe I can. Let me see. Mhmm. No. He's not coming up in our system. He's, like, contracted I to see. us. He's not actually employed to us. Have you got his mobile number? I see. Yeah. I have. Just to Yeah. clarify, is he connected with Metrics? He is. Yeah. But he's contracted with us. So, Oh, okay. yeah, that's Still the difference. the IT manager. Mhmm. Correct? Yes. Alright. Correct. Okay. Maybe I'll just follow-up via mobile number. Yeah. Thank That would you. be best. Thanks. Bye. Alright. Thank you.","start_word":11,"end_word":215,"sentiment":"neutral","sentiment_score":0.005259218160063028}],"average":{"sentiment":"neutral","sentiment_score":0.02632474612040692}}}}