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Actually, let me know what router is, the model of the router. Yeah. Sure. Is it a Wi Fi six router? Because if you're gonna use the old routers, they're not gonna work too good. Hang on a sec. The Archer. Klink Archer. What was it? C 20, was it? Okay. The TP Link Archer, see 20 Archer dual band. Is that a Wi Fi six? I don't think this is a Wi Fi six, this one. It's a tapey links. No. No. That's the the Wi Fi signal is one thing. Look. We could try this one. What's the other router you got? That's probably a VDSL one. How do you spell that again? Mhmm. That's a Sagcom. That's a French one, I think it is. I think that's a VDSL one. That's not gonna work anyway. I'm just checking it out now. Yeah. That's a VDSL one. I know. I'm not too sure if that's gonna probably the other one, the TP Link will be a better option. On that TP Link underneath it, just underneath the router, you got a sticker there. Are you able to send that sticker to a mobile number if I tell you what number it is? A photo of it? 0403. That's the one. Yeah. If you can send a photo of that sticker just underneath the router. That way, I can guide you through it, and, hopefully, it'll work. Because it's not a it's not a Wi Fi six router because all these all these new boost upgrades, the minimum you're gonna have is a Wi Fi six. Well, hang on. Let me just check. Your when did you sign up? Are you on the Super Networks by any chance? Or no. The network. You know what do you know what network you're on? Hang on. Let me just have a look. So, yeah, here we go. I got it here. Unit 4. Have you got a JB Hi Fi near where you are? It's just any Wi Fi six router. It's gonna be a Wi Fi six. Whether it's t p link or whatever on the bottom, it's gonna be a minimum Wi Fi six. Yeah. Yeah. Yeah. Sure. No. That's not a problem. Yeah. Yeah. We could try that one. Hang on. Let me just check something. Okay. So on the wall, you got a white box. Right? On the wall, you got a Wi Fi a white a white box that's screwed onto the wall? Okay. On that on that box, does it have a Ethernet cable coming down from it? Well, the cable that we're gonna connect up for the Internet. Is it a yellow one that's connected to it? A sick one or a thin one? Well, can you send me a photo of it? I see $7.50. Tp link Wi Fi dot net. Yeah. I think this should should work. What plan do you have? You've got the 140. Okay. We'll try it anyway. Let's see what happens. Yeah. Now that yellow cable, that's optic fiber. That's near where that black cable is, where the power cord is. You should have a slot there, an empty slot on that white box. On the white box, yeah, where the black cable comes out from, that's your power cable. Right? Yeah. You need to plug in an Ethernet cable into there. You got a spare Ethernet cable somewhere? No. We'll see. Without an Ethernet. It's the the data cable. It's a thick CAT six or a CAT five Ethernet cable data cable? That yellow cable you got in your hand? That one there. On the on the second photo you said, I need you to plug one end into that empty slot in the white box, and the other end, you plug it into the WAIN port of the router. Has your router got a WAIN port? Yeah. So one end into the white into the white box and the other end in the w a n box. And then you put the power on. Yep. Now do you have a laptop? Sorry? Well, if you had one, it'd be a lot a lot better, a lot easier. What mobile phone do you have? Which one? Sorry? Okay. You got the 17. Have you got Chrome installed in that phone? Google Chrome? Okay. Cool. Alright. Alright. Connect everything. Let me know if the lights are coming on on the router. Okay. On the back of the router, you got a little button that has reset. On the back of the router, near the power supply, it should be a little circle that has reset on it. Can you see reset there? Yeah. Yeah. That's right. A little hole. You need to get a pin or a toothpick or something. You need to push it in and hold it down for thirty seconds, and all the lights will flash. That'll reset the router and clear up any passwords or anything that's in it. And we need to do that. Otherwise, if it's locked, we can't use it. Sorry? Yeah. Wait wait until all the lights are on. Once all the lights are on, you can get a pin or a toothpick and push into the reset, and you'll hear you'll sort of, like, feel like a little click. Once you feel the click, just hold it down for thirty seconds. The the lights will go off? Okay. So they're now it's starting to come back on again. Yeah? Okay. Wait until all the lights go on, and then what you need to do with your mobile phone is look for the Wi Fi. Now the Wi Fi name will be DPLink seven D7A or 7D7A5G. Just connect one of those two. The password is on the sticker, 1081235A. You'll see everything there on that sticker you sent me. Correct. Yes. Now it won't work. We need to go now to open up your Google Chrome. And we need to go to Google Chrome in the URL. You need to type in tplinkwifi.net. It's on the sticker. Wi Fi dot net. Yeah. So it'll probably ask you to create a password. And put that in the URL, not the search engine, the URL of Google Chrome. And then press once you've done that, just press enter. Yeah. Yeah. Yeah. No. You gotta be connected with the Wi Fi. Otherwise, you can't communicate with a router. Yeah. Be checked to see if you're connected to the Wi Fi. It's connected. Yeah? Okay. Cool. Well then sorry? Well, if it says that, it means you're not connected to the Wi Fi. So just double check. Make sure it says connected, but you'll see it'll say connected but no Internet. But it's connected to the Wi Fi. Now the tape when you open up Chrome, where are you writing tplinkwifi.net into? No. Right up the top, you need to put in tplinkwifi.net. Not in the search. I told you not not to search the the URL. Tplinkwifialtogether.net. No. No. It won't work on Safari. No. That's what I that's why I don't like Apple, and they're very restricted. We tried with every Apple that uses Safari won't work. Are you using Safari Safari or Chrome? Can you send me a photo of what what you're seeing, please? I'm just seeing white cables. Okay. That's is that what you're seeing? Doesn't matter. It's probably the five g. It should work on both of them, either one. TP Link Wi Fi button there. That's what it says on the sticker. What's that white cable? What's that? Will you show me a photo with a white cable in your hands? Okay. We're using the the yellow one. Right? That's plugged into the white box into the WA Emporo Girard. Okay. No. I can't see that. So if I click on that, all I see is Wi Fi and so it's not connecting. Can you when you when you look at the Wi Fi so when you look at the Wi Fi connection and it says no Internet, can you send me a photo of that, please? Well, when you how do you know you got no Internet? When you look at the Wi Fi, it'll say no Internet. Right? The connection on your phone? Okay. That's it. Okay. So no Internet connection. Blah blah blah. Alright. So that's alright. That's all connected. Why it's not connecting to the TP Link? I'm not sure. So it doesn't have to do nothing with the Wi Fi. Tplinkwifi.net. Tplinkwifi.net. Okay. Can you just click out of the the search of the URL and just click back in? And just go back to the URL and type in again tplinkwifi.net. Yeah. Yeah. Clear the search and just type it in again. So everything's right up with the light just missing the the Internet. Sorry? Now you're already connected to the Wi Fi. That's not the issue. The issue is when you type in the URL tplinkwifi.net, it should come up and ask you to create a password. It's sorry? No. No. No. Just TP Link Wi Fi. That's all you need. Dplinkwifi.net. You don't need to put in the HTTP. So you've done it right in that in that other page, tplink Wi Fi button. Now you've done that right, but it's not it's not moving. It's not doing anything. So what should happen when you put in tipperlinkwifi.net, a window should open up and just ask you to create a password. You create the password, then you'll have to log back into the router, and then you we need to search for the triple p o e settings inside the router so we can put in the username and password, provision the router, and then have access to the Internet through the authentication. Well, it's not a long process if you it is if you've never done it before, but otherwise, it only takes about thirty seconds if we know how to process. Sorry? If you have a laptop or a PC, it makes it a lot easier. Yep. We don't normally send out technicians for this type of work. It's normally done on behalf of the customer. But if a customer requests one, we do send out one. We got technicians, but you're looking probably about $250 just to send one out. Sorry? Well, they've gotta charge callout fees and stuff like that. So, yeah, it is expensive, but that that's what the prices are. It's not prices that we put up or pull them out of the head. They are prices to cover the cost and all that of a technician to come out and set it up for you. But it it's it's it's not a hard process. If you're not getting the Wi Fi coming through on this router, it means that maybe the Wi Fi is not working properly or something in the router is not working properly. Because we've done these ones before before the upgrade, but since the upgrade has happened, these are the AC routers that normally work too well on the fiber boost because you got fiber to the premises on the super network. We can always send out a route sorry? Yeah. Wi Fi six minimum. Yeah. Just get the cheapest one. They're all good. I mean, you're already what are you gonna use Internet for? Anything like gaming or anything like that? Well, gaming, you got the Wi Fi six and the Wi Fi sevens and two different types. The Wi Fi seven is always gonna be better because it gives you a better bandwidth and speed. But the Wi Fi six, the a x 3,000, if you get something like that, if you can't find one, we can always send one out to you. That's not a problem. Yep. Does the computer can you put a Ethernet cable from the router to the computer? Or do you need to connect Wi Fi? That's alright. No. That's alright. Connect the connect the Wi Fi. Connect the the five g if you can might be better. That's the TP Link seven. Now which one did you connect to? 7 D 7 A. It's 7 D 7 A. Connect to the 7 D 7 A five g Wi Fi, if you can do that. I'm just gonna put you on hold for a second. Is that okay? Okay. Here we go. Yeah. That's right. We need we need to provision it. Alright. Can you open up your Chrome? Alright. Yeah. Open up your Edge. And in the in the URL, again, tplinkwifi.net. In the URL, not the search. URL up the top. T p link wifi dot net. Presenter? Alright. Can you create a login? I'll text you the login you want you need to create. Just what what's my text? Yep. I'm just sending it to you now. Alright? There you go. We'll do this one first, and then you can create your own password later on. Let's get let's make sure it works first. Yep. Yeah. You got quick setup or something like that? Can you send me a photo of the full screen, please? I think once you've done this with me, you should you you'll find that they're all pretty much the same. Yeah. Just send me a photo if you don't mind. That will be good. I'll tell you which which tab you need to tab on to. Alright. Let's have a look. Okay. Click on quick setup. Yeah. And then send me a photo. Alright. Is it ready? Okay. Sorry. Hang on. Okay. So quick setup. Alright. Just go next. Yeah. Internet connection from Internet cable. Yeah. That one? Okay. Choose operation modes. Oh, no. Just leave it on wireless router and go next. Yeah. What does it say on the type? It it that just click on the triple POE. Do you see that one? Yep. No. No. True. Triple POE. Yeah. Or send me a photo, please. Send me a photo just so we yeah. Okay. Yeah. P p p o e, Russian triple p o e. Yep. Yeah. Go next, and it's gonna ask you for a username and password. Right? Okay. I'm just gonna text you over the username. Okay. This is a username. They could put that in the username. And here's your password. Once you put those in, before you go next, send me a photo, please. Sorry? A capital letter A. Just send me a photo before you go next, please. Next or save whatever it says. Yeah. Yeah. But before we go next, yeah, please send me a photo. Okay. Okay. Let's have a look. No. Don't worry about that. I can't you see that little line on the password? It shows you the password. I it's not showing me the password. But, anyway, just go next. Yeah, please. Yeah. So we don't have to go back and forth. And just click on that little live thing. It'll show the password as well. Thank you. Here. 12318. Okay. That's good. Alright. Go next. Show me a photo because this is still part of the process. Until we finish this, service is not gonna come online. Okay. Here we go. So what does it say? 2.4. Oh, no. I don't have to just go next. Yep. Okay. Let's have a look. Oh, that's your PIN code. Alright. Just go next. Did you wanna change the name on the Wi Fi or just leave it as it is? Probably just leave it as it is. Yeah. And just go next go next. Yeah. Because on these sorry? Yeah. I can you can change it, but I'm not gonna guarantee if it's gonna work properly. Yeah. Just put whatever you want. You can delete tape your link and put whatever you want on there. Let's go next. Alright. Just go no. Better send me a photo. These TP Link, so I don't not a good I'm not a fan of TP Link. It's just a little bit complex. No. We don't use TP Link. No. We use three different types. Yeah. Okay. Just go just go next. We use the Avrin and it's a different oh, where is it? So we got the Wi Fi six we use at Avory, and the Wi Fi seven is a different brand. But we because we buy directly from the fabric, and so they get it they get to make it the way we want them to make sure they work on the different networks and stuff like that. Okay. Yeah. Save. Just click on save. Let me know when you've clicked save. Okay. You're online. So your service is online. The only thing is because it's a it's an AC. It's the old version router. We can guarantee you a proper a proper, let's say, outcome because this is a boost this is a boost upgrade. The boost upgrades don't support these type of routers. But anyway, what I want you to do in the URL alright. So yeah. Yeah. In the URL, I want you to do this. I'm just gonna test it, send it to you. You'll see it there. And just run a couple of tests on the on on yeah. On your laptop, please. On your laptop in the URL, just yes. Write down speedtest.net with Ookla because that's a universal brand, global service. It's there. Speed test, all one word, .net. Yeah. Yep. And just send me a photo of the results, please. I need you to do at least two, please, if you don't mind. Sorry? Your speed is 100 day and 40 up. The five hundred five hundred, that's the boost bandwidth, but the speed is one forty. But as I said, this router is not it's an AC router. It's not gonna work too good on the boost. So you're not gonna get five hundred five hundred. You're gonna get a speed on a bandwidth that's 500 up and down. So there's more traffic goes through that bandwidth. There won't be any dropouts or congestions or lagging or anything like that. So that's a boost. Can you are you able to send me a photo of that, please? Yeah, please. Yeah. Well, I was gonna do at least two. Normally, we get customers to do three, but at least two is plenty on the on this plan. Okay. So your speed's good. It's very good. It's ninety three ninety eight. You'll probably end up getting a 100 on the next one. Well, you gotta wait for it to finish. But as I said, on this router, we can't guarantee a proper outcome. Has to be a minimum Wi Fi six. These are NBN standards here in Australia. And this laptop, is it a Windows or looks like a Windows one. Yeah? Yeah. Which one is it? The Windows 11, Windows 10? Oh, it's a Surfer. Yeah. But they're still they use a oh, so that'd be like a Windows 10, something like that. Windows eight, seven, eight, ten. I don't know. Yeah. I had a feeling this would happen. Yeah. This has got this has got to do with the router then. You're gonna have to get a a minimum Wi Fi six router. Well, the Wi Fi six router is it's a router. It's a different technology that it has inside the router itself, a different type of processor router. Everything's different. Although that that speed on what the top already you have, it's it's it's really good. It's not a bad speed. It's a good speed on that router. But that router that you're using, the AC routers and the SIGA common, so they're all they go back before September. Yes. On the Wi Fi six. Oh, yeah. It's it's you should on this router here, normally, other people are getting around it. On a 100 plan, they're probably getting about a 40 or 50, something like that on other other networks. But with us, the speed, it's extremely well on that type of router. See, because the routers when those routers came out, the speeds in Australia were 20 what was it? Twelve, twenty five, and 50. Then it went to 25, 5,100. Now you're getting 500, 1,000, 2,000. And these top these top of rails don't handle those type of boosts because they're not made for it. So those they they go back to the old to the old system. And now with everything's all changing from asymmetrics to symmetrics. So, yeah, you need specific router to handle the what all these new upgrades. So we got we got net we got sorry? Yeah. Well, you you should have you should with those speeds, you should have no problems. When you feel that you got yeah. Because they come, it's a it's a VDSL router. That goes back about yeah. Well, that would have been on an NBN. That would have been a VDSL. So v a lot of those VDSL only have fiber to the node or to the curb, and they they only work between 50 to a 100, but you're lucky if you get fifty, sixty on a 100 plan because they're not made for the high speed. The VDSL is just the next yeah. I think you got ripped off there. You'll never get a $2.50 on that router. It's gotta be so those routers, they go to up to 300 Mbps, some of those routers, or 500 m up to. That's the ACV routers. But the new routers, you get the a x 3,000, the 5,000, or 1.5 gig ports and stuff like that. Completely different technology with optic fiber, and it's all starting to make these big changes here in Australia, which it's happened overseas a long long before we're actually starting to get this working because it all started in September 2025. So September, October, November, December plus what we're in now, that's only eight months ago. Other countries have had a bloody ten ten, fifteen years ago. That's how far back we are. But as you said, if you can use it and it works on your on your gaming and all that way, you you got no no need to if you're gonna buy a new router, let me know which one you want because we as I said, we got the Wi Fi six and the Wi Fi sevens. And on on on on they're they're they're old old technology now. JB Hi Fi. Let's let me just see what they got there. JB Hi Fi. Y five six. Cool. Okay. JB Hi Fi. So you got the the TP Link Archer 5,400. JB Hi Fi, that's $240. And you got the TP Link b nine. That's 9,700 try. Oh, that's in Amazon. That's that's $466. And you've got let's have a look. Okay. JB Hi Fi. Come on. JB no. That wasn't. JB Hi Fi. JB okay. We had JB Hi Fi. I was looking at the layout. Alright. Wi Fi sixes. They got the TP Link AX 3,000 gigabyte Wi Fi 6, $459. They got the Asus RTAX, which is a better router. That's that's a x 1,800. Wi Fi six, yeah, one seventy nine. Other routers around about the 400 for No. The the Wi Fi we got our hang on. Let me have a look. I gotta just open up the outside. So for what you wanna do, the Wi Fi six that we have super networks. Come on. You were right. Super networks. And it comes provisioned and everything. You just gotta plug it in. That's it. It's $1.39 95, but that's a dual band a x 3,000 Wi Fi six. Then we got the Wi Fi seven if you wanna but as I said, what are you gonna be using the Internet for? Are you gonna use it for professional gaming or just time gaming? Okay. Let let me just see what hang on. Let me just see what yeah. Superlooper not on this network. This is a private this is a private embedded network. It has nothing to do with m b n. And we got such one. We got the the power we got the super power boost 1,001, which is a a 500 Mbps. That's that's on special at 01:02 for six months, and it goes back to $1.20 95. That one there, you use a Wi Fi seven, and a Wi Fi seven for that is $319.95. But yeah. Give us a callback because we can always come up with a good plan for you. So if you got a twenty four month plan, we can give you that Wi Fi router for free. Yep. Well, it's a great router, not cheap. Give us a call when the guy is here. Sorry? Yeah. No. This will this will fit into it. It's a more it's a more compact one. Some of the Wi Fi sevens out there, they're bloody huge, and you don't need it. It just static. So look yeah. It looks good. But but but it does the same job. But you're looking $5.06, $700, some of those routers. Bloody ridiculous. Yeah. Yeah. This one here is pretty much the same or maybe just that fraction bigger than what you've got there. But let me know sorry? Sorry? Yeah. It's a it's a Wi Fi seven dual band. Oh, the six one, it's the a x 3,000. Every a x 3,000, that's also a dual band. Yeah. Alright. Plenty. Plenty. Anything else? You're welcome. Have a have a lovely weekend. Alright. You too. 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afternoon. HR. Good. How are you? How can I help you?\n\nWhat was it you signed up? Sorry. Internet, was it? Under what name? Okay.\n\nYou're using your own router. Is that right? Actually, let me know what router is, the model of the router. Yeah. Sure.\n\nIs it a Wi Fi six router? Because if you're gonna use the old routers, they're not gonna work too good. Hang on a sec. The Archer. Klink Archer.\n\nWhat was it? C 20, was it? Okay. The TP Link Archer, see 20 Archer dual band. Is that a Wi Fi six?\n\nI don't think this is a Wi Fi six, this one. It's a tapey links. No. No. That's the the Wi Fi signal is one thing.\n\nLook. We could try this one. What's the other router you got? That's probably a VDSL one. How do you spell that again?\n\nMhmm. That's a Sagcom. That's a French one, I think it is. I think that's a VDSL one. That's not gonna work anyway.\n\nI'm just checking it out now. Yeah. That's a VDSL one. I know. I'm not too sure if that's gonna probably the other one, the TP Link will be a better option.\n\nOn that TP Link underneath it, just underneath the router, you got a sticker there. Are you able to send that sticker to a mobile number if I tell you what number it is? A photo of it? 0403. That's the one.\n\nYeah. If you can send a photo of that sticker just underneath the router. That way, I can guide you through it, and, hopefully, it'll work. Because it's not a it's not a Wi Fi six router because all these all these new boost upgrades, the minimum you're gonna have is a Wi Fi six. Well, hang on.\n\nLet me just check. Your when did you sign up? Are you on the Super Networks by any chance? Or no. The network.\n\nYou know what do you know what network you're on? Hang on. Let me just have a look. So, yeah, here we go. I got it here.\n\nUnit 4. Have you got a JB Hi Fi near where you are? It's just any Wi Fi six router. It's gonna be a Wi Fi six. Whether it's t p link or whatever on the bottom, it's gonna be a minimum Wi Fi six.\n\nYeah. Yeah. Yeah. Sure. No.\n\nThat's not a problem. Yeah. Yeah. We could try that one. Hang on.\n\nLet me just check something. Okay. So on the wall, you got a white box. Right? On the wall, you got a Wi Fi a white a white box that's screwed onto the wall?\n\nOkay. On that on that box, does it have a Ethernet cable coming down from it? Well, the cable that we're gonna connect up for the Internet. Is it a yellow one that's connected to it? A sick one or a thin one?\n\nWell, can you send me a photo of it? I see $7.50. Tp link Wi Fi dot net. Yeah. I think this should should work.\n\nWhat plan do you have? You've got the 140. Okay. We'll try it anyway. Let's see what happens.\n\nYeah. Now that yellow cable, that's optic fiber. That's near where that black cable is, where the power cord is. You should have a slot there, an empty slot on that white box. On the white box, yeah, where the black cable comes out from, that's your power cable.\n\nRight? Yeah. You need to plug in an Ethernet cable into there. You got a spare Ethernet cable somewhere? No.\n\nWe'll see. Without an Ethernet. It's the the data cable. It's a thick CAT six or a CAT five Ethernet cable data cable? That yellow cable you got in your hand?\n\nThat one there. On the on the second photo you said, I need you to plug one end into that empty slot in the white box, and the other end, you plug it into the WAIN port of the router. Has your router got a WAIN port? Yeah. So one end into the white into the white box and the other end in the w a n box.\n\nAnd then you put the power on. Yep. Now do you have a laptop? Sorry? Well, if you had one, it'd be a lot a lot better, a lot easier.\n\nWhat mobile phone do you have? Which one? Sorry? Okay. You got the 17.\n\nHave you got Chrome installed in that phone? Google Chrome? Okay. Cool. Alright.\n\nAlright. Connect everything. Let me know if the lights are coming on on the router. Okay. On the back of the router, you got a little button that has reset.\n\nOn the back of the router, near the power supply, it should be a little circle that has reset on it. Can you see reset there? Yeah. Yeah. That's right.\n\nA little hole. You need to get a pin or a toothpick or something. You need to push it in and hold it down for thirty seconds, and all the lights will flash. That'll reset the router and clear up any passwords or anything that's in it. And we need to do that.\n\nOtherwise, if it's locked, we can't use it. Sorry? Yeah. Wait wait until all the lights are on. Once all the lights are on, you can get a pin or a toothpick and push into the reset, and you'll hear you'll sort of, like, feel like a little click.\n\nOnce you feel the click, just hold it down for thirty seconds. The the lights will go off? Okay. So they're now it's starting to come back on again. Yeah?\n\nOkay. Wait until all the lights go on, and then what you need to do with your mobile phone is look for the Wi Fi. Now the Wi Fi name will be DPLink seven D7A or 7D7A5G. Just connect one of those two. The password is on the sticker, 1081235A.\n\nYou'll see everything there on that sticker you sent me. Correct. Yes. Now it won't work. We need to go now to open up your Google Chrome.\n\nAnd we need to go to Google Chrome in the URL. You need to type in tplinkwifi.net. It's on the sticker. Wi Fi dot net. Yeah.\n\nSo it'll probably ask you to create a password. And put that in the URL, not the search engine, the URL of Google Chrome. And then press once you've done that, just press enter. Yeah. Yeah.\n\nYeah. No. You gotta be connected with the Wi Fi. Otherwise, you can't communicate with a router. Yeah.\n\nBe checked to see if you're connected to the Wi Fi. It's connected. Yeah? Okay. Cool.\n\nWell then sorry? Well, if it says that, it means you're not connected to the Wi Fi. So just double check. Make sure it says connected, but you'll see it'll say connected but no Internet. But it's connected to the Wi Fi.\n\nNow the tape when you open up Chrome, where are you writing tplinkwifi.net into? No. Right up the top, you need to put in tplinkwifi.net. Not in the search. I told you not not to search the the URL.\n\nTplinkwifialtogether.net. No. No. It won't work on Safari. No.\n\nThat's what I that's why I don't like Apple, and they're very restricted. We tried with every Apple that uses Safari won't work. Are you using Safari Safari or Chrome? Can you send me a photo of what what you're seeing, please? I'm just seeing white cables.\n\nOkay. That's is that what you're seeing? Doesn't matter. It's probably the five g. It should work on both of them, either one.\n\nTP Link Wi Fi button there. That's what it says on the sticker. What's that white cable? What's that? Will you show me a photo with a white cable in your hands?\n\nOkay. We're using the the yellow one. Right? That's plugged into the white box into the WA Emporo Girard. Okay.\n\nNo. I can't see that. So if I click on that, all I see is Wi Fi and so it's not connecting. Can you when you when you look at the Wi Fi so when you look at the Wi Fi connection and it says no Internet, can you send me a photo of that, please? Well, when you how do you know you got no Internet?\n\nWhen you look at the Wi Fi, it'll say no Internet. Right? The connection on your phone? Okay. That's it.\n\nOkay. So no Internet connection. Blah blah blah. Alright. So that's alright.\n\nThat's all connected. Why it's not connecting to the TP Link? I'm not sure. So it doesn't have to do nothing with the Wi Fi. Tplinkwifi.net.\n\nTplinkwifi.net. Okay. Can you just click out of the the search of the URL and just click back in? And just go back to the URL and type in again tplinkwifi.net. Yeah.\n\nYeah. Clear the search and just type it in again. So everything's right up with the light just missing the the Internet. Sorry? Now you're already connected to the Wi Fi.\n\nThat's not the issue. The issue is when you type in the URL tplinkwifi.net, it should come up and ask you to create a password. It's sorry? No. No.\n\nNo. Just TP Link Wi Fi. That's all you need. Dplinkwifi.net. You don't need to put in the HTTP.\n\nSo you've done it right in that in that other page, tplink Wi Fi button. Now you've done that right, but it's not it's not moving. It's not doing anything. So what should happen when you put in tipperlinkwifi.net, a window should open up and just ask you to create a password. You create the password, then you'll have to log back into the router, and then you we need to search for the triple p o e settings inside the router so we can put in the username and password, provision the router, and then have access to the Internet through the authentication.\n\nWell, it's not a long process if you it is if you've never done it before, but otherwise, it only takes about thirty seconds if we know how to process. Sorry? If you have a laptop or a PC, it makes it a lot easier. Yep. We don't normally send out technicians for this type of work.\n\nIt's normally done on behalf of the customer. But if a customer requests one, we do send out one. We got technicians, but you're looking probably about $250 just to send one out. Sorry? Well, they've gotta charge callout fees and stuff like that.\n\nSo, yeah, it is expensive, but that that's what the prices are. It's not prices that we put up or pull them out of the head. They are prices to cover the cost and all that of a technician to come out and set it up for you. But it it's it's it's not a hard process. If you're not getting the Wi Fi coming through on this router, it means that maybe the Wi Fi is not working properly or something in the router is not working properly.\n\nBecause we've done these ones before before the upgrade, but since the upgrade has happened, these are the AC routers that normally work too well on the fiber boost because you got fiber to the premises on the super network. We can always send out a route sorry? Yeah. Wi Fi six minimum. Yeah.\n\nJust get the cheapest one. They're all good. I mean, you're already what are you gonna use Internet for? Anything like gaming or anything like that? Well, gaming, you got the Wi Fi six and the Wi Fi sevens and two different types.\n\nThe Wi Fi seven is always gonna be better because it gives you a better bandwidth and speed. But the Wi Fi six, the a x 3,000, if you get something like that, if you can't find one, we can always send one out to you. That's not a problem. Yep. Does the computer can you put a Ethernet cable from the router to the computer?\n\nOr do you need to connect Wi Fi? That's alright. No. That's alright. Connect the connect the Wi Fi.\n\nConnect the the five g if you can might be better. That's the TP Link seven. Now which one did you connect to? 7 D 7 A. It's 7 D 7 A.\n\nConnect to the 7 D 7 A five g Wi Fi, if you can do that. I'm just gonna put you on hold for a second. Is that okay? Okay. Here we go.\n\nYeah. That's right. We need we need to provision it. Alright. Can you open up your Chrome?\n\nAlright. Yeah. Open up your Edge. And in the in the URL, again, tplinkwifi.net. In the URL, not the search.\n\nURL up the top. T p link wifi dot net. Presenter? Alright. Can you create a login?\n\nI'll text you the login you want you need to create. Just what what's my text? Yep. I'm just sending it to you now. Alright?\n\nThere you go. We'll do this one first, and then you can create your own password later on. Let's get let's make sure it works first. Yep. Yeah.\n\nYou got quick setup or something like that? Can you send me a photo of the full screen, please? I think once you've done this with me, you should you you'll find that they're all pretty much the same. Yeah. Just send me a photo if you don't mind.\n\nThat will be good. I'll tell you which which tab you need to tab on to. Alright. Let's have a look. Okay.\n\nClick on quick setup. Yeah. And then send me a photo. Alright. Is it ready?\n\nOkay. Sorry. Hang on. Okay. So quick setup.\n\nAlright. Just go next. Yeah. Internet connection from Internet cable. Yeah.\n\nThat one? Okay. Choose operation modes. Oh, no. Just leave it on wireless router and go next.\n\nYeah. What does it say on the type? It it that just click on the triple POE. Do you see that one? Yep.\n\nNo. No. True. Triple POE. Yeah.\n\nOr send me a photo, please. Send me a photo just so we yeah. Okay. Yeah. P p p o e, Russian triple p o e.\n\nYep. Yeah. Go next, and it's gonna ask you for a username and password. Right? Okay.\n\nI'm just gonna text you over the username. Okay. This is a username. They could put that in the username. And here's your password.\n\nOnce you put those in, before you go next, send me a photo, please. Sorry? A capital letter A. Just send me a photo before you go next, please. Next or save whatever it says.\n\nYeah. Yeah. But before we go next, yeah, please send me a photo. Okay. Okay.\n\nLet's have a look. No. Don't worry about that. I can't you see that little line on the password? It shows you the password.\n\nI it's not showing me the password. But, anyway, just go next. Yeah, please. Yeah. So we don't have to go back and forth.\n\nAnd just click on that little live thing. It'll show the password as well. Thank you. Here. 12318.\n\nOkay. That's good. Alright. Go next. Show me a photo because this is still part of the process.\n\nUntil we finish this, service is not gonna come online. Okay. Here we go. So what does it say? 2.4.\n\nOh, no. I don't have to just go next. Yep. Okay. Let's have a look.\n\nOh, that's your PIN code. Alright. Just go next. Did you wanna change the name on the Wi Fi or just leave it as it is? Probably just leave it as it is.\n\nYeah. And just go next go next. Yeah. Because on these sorry? Yeah.\n\nI can you can change it, but I'm not gonna guarantee if it's gonna work properly. Yeah. Just put whatever you want. You can delete tape your link and put whatever you want on there. Let's go next.\n\nAlright. Just go no. Better send me a photo. These TP Link, so I don't not a good I'm not a fan of TP Link. It's just a little bit complex.\n\nNo. We don't use TP Link. No. We use three different types. Yeah.\n\nOkay. Just go just go next. We use the Avrin and it's a different oh, where is it? So we got the Wi Fi six we use at Avory, and the Wi Fi seven is a different brand. But we because we buy directly from the fabric, and so they get it they get to make it the way we want them to make sure they work on the different networks and stuff like that.\n\nOkay. Yeah. Save. Just click on save. Let me know when you've clicked save.\n\nOkay. You're online. So your service is online. The only thing is because it's a it's an AC. It's the old version router.\n\nWe can guarantee you a proper a proper, let's say, outcome because this is a boost this is a boost upgrade. The boost upgrades don't support these type of routers. But anyway, what I want you to do in the URL alright. So yeah. Yeah.\n\nIn the URL, I want you to do this. I'm just gonna test it, send it to you. You'll see it there. And just run a couple of tests on the on on yeah. On your laptop, please.\n\nOn your laptop in the URL, just yes. Write down speedtest.net with Ookla because that's a universal brand, global service. It's there. Speed test, all one word, .net. Yeah.\n\nYep. And just send me a photo of the results, please. I need you to do at least two, please, if you don't mind. Sorry? Your speed is 100 day and 40 up.\n\nThe five hundred five hundred, that's the boost bandwidth, but the speed is one forty. But as I said, this router is not it's an AC router. It's not gonna work too good on the boost. So you're not gonna get five hundred five hundred. You're gonna get a speed on a bandwidth that's 500 up and down.\n\nSo there's more traffic goes through that bandwidth. There won't be any dropouts or congestions or lagging or anything like that. So that's a boost. Can you are you able to send me a photo of that, please? Yeah, please.\n\nYeah. Well, I was gonna do at least two. Normally, we get customers to do three, but at least two is plenty on the on this plan. Okay. So your speed's good.\n\nIt's very good. It's ninety three ninety eight. You'll probably end up getting a 100 on the next one. Well, you gotta wait for it to finish. But as I said, on this router, we can't guarantee a proper outcome.\n\nHas to be a minimum Wi Fi six. These are NBN standards here in Australia. And this laptop, is it a Windows or looks like a Windows one. Yeah? Yeah.\n\nWhich one is it? The Windows 11, Windows 10? Oh, it's a Surfer. Yeah. But they're still they use a oh, so that'd be like a Windows 10, something like that.\n\nWindows eight, seven, eight, ten. I don't know. Yeah. I had a feeling this would happen. Yeah.\n\nThis has got this has got to do with the router then. You're gonna have to get a a minimum Wi Fi six router. Well, the Wi Fi six router is it's a router. It's a different technology that it has inside the router itself, a different type of processor router. Everything's different.\n\nAlthough that that speed on what the top already you have, it's it's it's really good. It's not a bad speed. It's a good speed on that router. But that router that you're using, the AC routers and the SIGA common, so they're all they go back before September. Yes.\n\nOn the Wi Fi six. Oh, yeah. It's it's you should on this router here, normally, other people are getting around it. On a 100 plan, they're probably getting about a 40 or 50, something like that on other other networks. But with us, the speed, it's extremely well on that type of router.\n\nSee, because the routers when those routers came out, the speeds in Australia were 20 what was it? Twelve, twenty five, and 50. Then it went to 25, 5,100. Now you're getting 500, 1,000, 2,000. And these top these top of rails don't handle those type of boosts because they're not made for it.\n\nSo those they they go back to the old to the old system. And now with everything's all changing from asymmetrics to symmetrics. So, yeah, you need specific router to handle the what all these new upgrades. So we got we got net we got sorry? Yeah.\n\nWell, you you should have you should with those speeds, you should have no problems. When you feel that you got yeah. Because they come, it's a it's a VDSL router. That goes back about yeah. Well, that would have been on an NBN.\n\nThat would have been a VDSL. So v a lot of those VDSL only have fiber to the node or to the curb, and they they only work between 50 to a 100, but you're lucky if you get fifty, sixty on a 100 plan because they're not made for the high speed. The VDSL is just the next yeah. I think you got ripped off there. You'll never get a $2.50 on that router.\n\nIt's gotta be so those routers, they go to up to 300 Mbps, some of those routers, or 500 m up to. That's the ACV routers. But the new routers, you get the a x 3,000, the 5,000, or 1.5 gig ports and stuff like that. Completely different technology with optic fiber, and it's all starting to make these big changes here in Australia, which it's happened overseas a long long before we're actually starting to get this working because it all started in September 2025. So September, October, November, December plus what we're in now, that's only eight months ago.\n\nOther countries have had a bloody ten ten, fifteen years ago. That's how far back we are. But as you said, if you can use it and it works on your on your gaming and all that way, you you got no no need to if you're gonna buy a new router, let me know which one you want because we as I said, we got the Wi Fi six and the Wi Fi sevens. And on on on on they're they're they're old old technology now. JB Hi Fi.\n\nLet's let me just see what they got there. JB Hi Fi. Y five six. Cool. Okay.\n\nJB Hi Fi. So you got the the TP Link Archer 5,400. JB Hi Fi, that's $240. And you got the TP Link b nine. That's 9,700 try.\n\nOh, that's in Amazon. That's that's $466. And you've got let's have a look. Okay. JB Hi Fi.\n\nCome on. JB no. That wasn't. JB Hi Fi. JB okay.\n\nWe had JB Hi Fi. I was looking at the layout. Alright. Wi Fi sixes. They got the TP Link AX 3,000 gigabyte Wi Fi 6, $459.\n\nThey got the Asus RTAX, which is a better router. That's that's a x 1,800. Wi Fi six, yeah, one seventy nine. Other routers around about the 400 for No. The the Wi Fi we got our hang on.\n\nLet me have a look. I gotta just open up the outside. So for what you wanna do, the Wi Fi six that we have super networks. Come on. You were right.\n\nSuper networks. And it comes provisioned and everything. You just gotta plug it in. That's it. It's $1.39 95, but that's a dual band a x 3,000 Wi Fi six.\n\nThen we got the Wi Fi seven if you wanna but as I said, what are you gonna be using the Internet for? Are you gonna use it for professional gaming or just time gaming? Okay. Let let me just see what hang on. Let me just see what yeah.\n\nSuperlooper not on this network. This is a private this is a private embedded network. It has nothing to do with m b n. And we got such one. We got the the power we got the super power boost 1,001, which is a a 500 Mbps.\n\nThat's that's on special at 01:02 for six months, and it goes back to $1.20 95. That one there, you use a Wi Fi seven, and a Wi Fi seven for that is $319.95. But yeah. Give us a callback because we can always come up with a good plan for you. So if you got a twenty four month plan, we can give you that Wi Fi router for free.\n\nYep. Well, it's a great router, not cheap. Give us a call when the guy is here. Sorry? Yeah.\n\nNo. This will this will fit into it. It's a more it's a more compact one. Some of the Wi Fi sevens out there, they're bloody huge, and you don't need it. It just static.\n\nSo look yeah. It looks good. But but but it does the same job. But you're looking $5.06, $700, some of those routers. Bloody ridiculous.\n\nYeah. Yeah. This one here is pretty much the same or maybe just that fraction bigger than what you've got there. But let me know sorry? Sorry?\n\nYeah. It's a it's a Wi Fi seven dual band. Oh, the six one, it's the a x 3,000. Every a x 3,000, that's also a dual band. Yeah.\n\nAlright. Plenty. Plenty. Anything else? You're welcome.\n\nHave a have a lovely weekend. Alright. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.96,"sentiment":"neutral","sentiment_score":0.3177350163459778},{"text":"HR.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.154499813914299},{"text":"Good.","start":4.0,"end":4.24,"sentiment":"positive","sentiment_score":0.5886650681495667},{"text":"How are you?","start":4.24,"end":4.72,"sentiment":"positive","sentiment_score":0.42113080620765686},{"text":"How can I help you?","start":4.72,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2735095232725143}],"sentiment":"positive","sentiment_score":0.3341312458117803,"num_words":12,"start":0.24,"end":5.7799997},{"sentences":[{"text":"What was it you signed up?","start":13.754999,"end":14.955,"sentiment":"neutral","sentiment_score":-0.010195756331086159},{"text":"Sorry.","start":14.955,"end":15.455,"sentiment":"neutral","sentiment_score":-0.036106012761592865},{"text":"Internet, was it?","start":18.795,"end":20.015,"sentiment":"neutral","sentiment_score":-0.01445844459036986},{"text":"Under what name?","start":21.275,"end":22.335,"sentiment":"neutral","sentiment_score":-0.0065430641795198126},{"text":"Okay.","start":25.914999,"end":26.414999,"sentiment":"neutral","sentiment_score":0.0004063798114657402}],"sentiment":"neutral","sentiment_score":-0.011419906946165221,"num_words":14,"start":13.754999,"end":26.414999},{"sentences":[{"text":"You're using your own router.","start":27.035,"end":28.474998,"sentiment":"neutral","sentiment_score":-0.0013121511787176133},{"text":"Is that right?","start":28.474998,"end":29.22,"sentiment":"neutral","sentiment_score":0.011454926493267218},{"text":"Actually, let me know what router is, the model of the router.","start":31.619999,"end":34.36,"sentiment":"neutral","sentiment_score":-0.0020781864877790213},{"text":"Yeah.","start":36.739998,"end":36.98,"sentiment":"neutral","sentiment_score":0.02681855112314224},{"text":"Sure.","start":36.98,"end":37.48,"sentiment":"neutral","sentiment_score":0.03811633959412575}],"sentiment":"neutral","sentiment_score":0.0030818489295515146,"num_words":22,"start":27.035,"end":37.48},{"sentences":[{"text":"Is it a Wi Fi six router?","start":45.465,"end":47.245,"sentiment":"neutral","sentiment_score":0.006023257438625608},{"text":"Because if you're gonna use the old routers, they're not gonna work too good.","start":53.065,"end":56.184998,"sentiment":"negative","sentiment_score":-0.3543443296636854},{"text":"Hang on a sec.","start":56.184998,"end":57.245,"sentiment":"neutral","sentiment_score":-0.07154297269880772},{"text":"The Archer.","start":57.545,"end":58.364998,"sentiment":"neutral","sentiment_score":-0.021814129315316677},{"text":"Klink Archer.","start":60.679996,"end":63.48,"sentiment":"neutral","sentiment_score":-0.010235968045890331}],"sentiment":"neutral","sentiment_score":-0.18168723788754693,"num_words":29,"start":45.465,"end":63.48},{"sentences":[{"text":"What was it?","start":63.48,"end":64.04,"sentiment":"neutral","sentiment_score":-0.006732771173119545},{"text":"C 20, was it?","start":64.04,"end":65.5,"sentiment":"neutral","sentiment_score":-0.012626471696421504},{"text":"Okay.","start":79.915,"end":80.315,"sentiment":"neutral","sentiment_score":0.01831873878836632},{"text":"The TP Link Archer, see 20 Archer dual band.","start":80.315,"end":85.055,"sentiment":"neutral","sentiment_score":0.01354893772966332},{"text":"Is that a Wi Fi six?","start":86.64,"end":88.08,"sentiment":"neutral","sentiment_score":0.00005606887862086296}],"sentiment":"neutral","sentiment_score":0.0030387561444355092,"num_words":23,"start":63.48,"end":88.08},{"sentences":[{"text":"I don't think this is a Wi Fi six, this one.","start":88.08,"end":90.42,"sentiment":"neutral","sentiment_score":-0.14339054443619467},{"text":"It's a tapey links.","start":97.520004,"end":101.265,"sentiment":"neutral","sentiment_score":-0.04827195964753628},{"text":"No.","start":104.305,"end":104.385,"sentiment":"neutral","sentiment_score":-0.14024296402931213},{"text":"No.","start":104.385,"end":104.545,"sentiment":"neutral","sentiment_score":-0.18652915954589844},{"text":"That's the the Wi Fi signal is one thing.","start":104.545,"end":108.885,"sentiment":"neutral","sentiment_score":-0.16104057762357923}],"sentiment":"neutral","sentiment_score":-0.13640465959906578,"num_words":26,"start":88.08,"end":108.885},{"sentences":[{"text":"Look.","start":109.185,"end":109.505,"sentiment":"neutral","sentiment_score":-0.05949438735842705},{"text":"We could try this one.","start":109.505,"end":110.465,"sentiment":"neutral","sentiment_score":-0.03945045955479145},{"text":"What's the other router you got?","start":110.465,"end":112.085,"sentiment":"neutral","sentiment_score":-0.01980541010076801},{"text":"That's probably a VDSL one.","start":119.579994,"end":121.34,"sentiment":"neutral","sentiment_score":-0.03795644715428352},{"text":"How do you spell that again?","start":121.34,"end":122.56,"sentiment":"neutral","sentiment_score":-0.022386217800279457}],"sentiment":"neutral","sentiment_score":-0.03042081253522116,"num_words":23,"start":109.185,"end":122.56},{"sentences":[{"text":"Mhmm.","start":126.14,"end":126.64,"sentiment":"neutral","sentiment_score":-0.016388673335313797},{"text":"That's a Sagcom.","start":132.27501,"end":133.255,"sentiment":"neutral","sentiment_score":-0.04607732594013214},{"text":"That's a French one, I think it is.","start":133.315,"end":135.255,"sentiment":"neutral","sentiment_score":-0.09028474148362875},{"text":"I think that's a VDSL one.","start":139.075,"end":140.595,"sentiment":"neutral","sentiment_score":-0.12431816260019939},{"text":"That's not gonna work anyway.","start":140.595,"end":141.875,"sentiment":"neutral","sentiment_score":-0.24204936027526855}],"sentiment":"neutral","sentiment_score":-0.12317627652183823,"num_words":23,"start":126.14,"end":141.875},{"sentences":[{"text":"I'm just checking it out now.","start":141.875,"end":143.49,"sentiment":"neutral","sentiment_score":-0.06375379612048467},{"text":"Yeah.","start":144.61,"end":144.85,"sentiment":"neutral","sentiment_score":-0.0303230881690979},{"text":"That's a VDSL one.","start":144.85,"end":146.47,"sentiment":"neutral","sentiment_score":-0.07951700314879417},{"text":"I know.","start":147.73001,"end":148.13,"sentiment":"neutral","sentiment_score":-0.1243557445704937},{"text":"I'm not too sure if that's gonna probably the other one, the TP Link will be a better option.","start":148.13,"end":151.99,"sentiment":"neutral","sentiment_score":-0.19935934873003708}],"sentiment":"neutral","sentiment_score":-0.14898290601558983,"num_words":32,"start":141.875,"end":151.99},{"sentences":[{"text":"On that TP Link underneath it, just underneath the router, you got a sticker there.","start":155.09001,"end":160.265,"sentiment":"neutral","sentiment_score":0.050204159567753474},{"text":"Are you able to send that sticker to a mobile number if I tell you what number it is?","start":160.265,"end":164.125,"sentiment":"neutral","sentiment_score":0.06471375474020054},{"text":"A photo of it?","start":164.345,"end":165.485,"sentiment":"neutral","sentiment_score":0.034227535128593445},{"text":"0403.","start":169.625,"end":171.245,"sentiment":"neutral","sentiment_score":0.010065976530313492},{"text":"That's the one.","start":176.51,"end":177.07,"sentiment":"neutral","sentiment_score":0.0914791648586591}],"sentiment":"neutral","sentiment_score":0.05723898440954231,"num_words":42,"start":155.09001,"end":177.07},{"sentences":[{"text":"Yeah.","start":177.07,"end":177.31,"sentiment":"neutral","sentiment_score":0.2139749526977539},{"text":"If you can send a photo of that sticker just underneath the router.","start":177.31,"end":179.95,"sentiment":"neutral","sentiment_score":0.21750305822262397},{"text":"That way, I can guide you through it, and, hopefully, it'll work.","start":179.95,"end":184.69,"sentiment":"positive","sentiment_score":0.3858036783834298},{"text":"Because it's not a it's not a Wi Fi six router because all these all these new boost upgrades, the minimum you're gonna have is a Wi Fi six.","start":185.755,"end":194.255,"sentiment":"neutral","sentiment_score":0.020215372330155867},{"text":"Well, hang on.","start":200.16,"end":201.12001,"sentiment":"neutral","sentiment_score":0.014695256017148495}],"sentiment":"neutral","sentiment_score":0.1431291451003274,"num_words":58,"start":177.07,"end":201.12001},{"sentences":[{"text":"Let me just check.","start":201.12001,"end":202.1,"sentiment":"neutral","sentiment_score":0.0265091760084033},{"text":"Your when did you sign up?","start":203.04001,"end":205.54001,"sentiment":"neutral","sentiment_score":0.01669813444217046},{"text":"Are you on the Super Networks by any chance?","start":209.36,"end":211.44,"sentiment":"neutral","sentiment_score":0.014714310980505414},{"text":"Or no.","start":211.44,"end":217.035,"sentiment":"neutral","sentiment_score":-0.0599115090444684},{"text":"The network.","start":217.035,"end":217.675,"sentiment":"neutral","sentiment_score":-0.09578339383006096}],"sentiment":"neutral","sentiment_score":0.0011854132070489545,"num_words":23,"start":201.12001,"end":217.675},{"sentences":[{"text":"You know what do you know what network you're on?","start":217.675,"end":219.51501,"sentiment":"neutral","sentiment_score":-0.04780079126358032},{"text":"Hang on.","start":219.51501,"end":219.835,"sentiment":"neutral","sentiment_score":0.0056452215649187565},{"text":"Let me just have a look.","start":219.835,"end":220.79501,"sentiment":"neutral","sentiment_score":0.03131919881949822},{"text":"So, yeah, here we go.","start":220.79501,"end":221.675,"sentiment":"neutral","sentiment_score":0.06374249458312989},{"text":"I got it here.","start":221.675,"end":222.57501,"sentiment":"neutral","sentiment_score":0.25897853448987007}],"sentiment":"neutral","sentiment_score":0.039845345714301976,"num_words":27,"start":217.675,"end":222.57501},{"sentences":[{"text":"Unit 4.","start":225.91501,"end":226.975,"sentiment":"neutral","sentiment_score":0.037286692298948765},{"text":"Have you got a JB Hi Fi near where you are?","start":228.26,"end":231.56,"sentiment":"neutral","sentiment_score":0.023074712265621532},{"text":"It's just any Wi Fi six router.","start":233.7,"end":235.94,"sentiment":"neutral","sentiment_score":0.027186999629650797},{"text":"It's gonna be a Wi Fi six.","start":235.94,"end":237.72,"sentiment":"neutral","sentiment_score":0.044244327183280675},{"text":"Whether it's t p link or whatever on the bottom, it's gonna be a minimum Wi Fi six.","start":238.26,"end":242.76,"sentiment":"neutral","sentiment_score":0.02414489910006523}],"sentiment":"neutral","sentiment_score":0.028067170911365086,"num_words":45,"start":225.91501,"end":242.76},{"sentences":[{"text":"Yeah.","start":245.185,"end":245.425,"sentiment":"neutral","sentiment_score":0.04357079043984413},{"text":"Yeah.","start":245.425,"end":245.58499,"sentiment":"neutral","sentiment_score":0.05395308881998062},{"text":"Yeah.","start":245.58499,"end":245.825,"sentiment":"neutral","sentiment_score":0.06795656681060791},{"text":"Sure.","start":245.825,"end":246.22499,"sentiment":"neutral","sentiment_score":0.08060244470834732},{"text":"No.","start":246.22499,"end":246.545,"sentiment":"neutral","sentiment_score":-0.009025925770401956}],"sentiment":"neutral","sentiment_score":0.04741139300167561,"num_words":5,"start":245.185,"end":246.545},{"sentences":[{"text":"That's not a problem.","start":246.545,"end":247.605,"sentiment":"neutral","sentiment_score":0.08442159928381443},{"text":"Yeah.","start":249.745,"end":250.245,"sentiment":"neutral","sentiment_score":0.04851716011762619},{"text":"Yeah.","start":251.665,"end":251.905,"sentiment":"neutral","sentiment_score":0.1019023209810257},{"text":"We could try that one.","start":251.905,"end":252.78499,"sentiment":"neutral","sentiment_score":0.1225193202495575},{"text":"Hang on.","start":252.78499,"end":253.185,"sentiment":"neutral","sentiment_score":0.036599041894078255}],"sentiment":"neutral","sentiment_score":0.09030004332845028,"num_words":13,"start":246.545,"end":253.185},{"sentences":[{"text":"Let me just check something.","start":253.185,"end":254.485,"sentiment":"neutral","sentiment_score":0.04255849383771419},{"text":"Okay.","start":275.98502,"end":276.385,"sentiment":"neutral","sentiment_score":0.03982352465391159},{"text":"So on the wall, you got a white box.","start":276.385,"end":278.385,"sentiment":"neutral","sentiment_score":0.02093371397091283},{"text":"Right?","start":278.385,"end":278.885,"sentiment":"neutral","sentiment_score":0.015246917493641376},{"text":"On the wall, you got a Wi Fi a white a white box that's screwed onto the wall?","start":281.36,"end":286.66,"sentiment":"neutral","sentiment_score":0.01290731437297331}],"sentiment":"neutral","sentiment_score":0.020252882229054674,"num_words":34,"start":253.185,"end":286.66},{"sentences":[{"text":"Okay.","start":288.24,"end":288.56,"sentiment":"neutral","sentiment_score":0.03827767074108124},{"text":"On that on that box, does it have a Ethernet cable coming down from it?","start":288.56,"end":292.34,"sentiment":"neutral","sentiment_score":0.01244422619541486},{"text":"Well, the cable that we're gonna connect up for the Internet.","start":297.785,"end":300.445,"sentiment":"neutral","sentiment_score":0.017760198986665768},{"text":"Is it a yellow one that's connected to it?","start":300.665,"end":302.505,"sentiment":"neutral","sentiment_score":-0.04114902029848761},{"text":"A sick one or a thin one?","start":302.505,"end":304.125,"sentiment":"negative","sentiment_score":-0.3912612668105534}],"sentiment":"neutral","sentiment_score":-0.06253178599615429,"num_words":43,"start":288.24,"end":304.125},{"sentences":[{"text":"Well, can you send me a photo of it?","start":307.62,"end":309.48,"sentiment":"neutral","sentiment_score":-0.012949097901582718},{"text":"I see $7.50.","start":323.085,"end":324.54498,"sentiment":"neutral","sentiment_score":0.06321085741122563},{"text":"Tp link Wi Fi dot net.","start":329.805,"end":332.145,"sentiment":"neutral","sentiment_score":0.05460783156255881},{"text":"Yeah.","start":332.445,"end":332.605,"sentiment":"neutral","sentiment_score":0.19444100558757785},{"text":"I think this should should work.","start":332.605,"end":334.125,"sentiment":"positive","sentiment_score":0.3418035755554835}],"sentiment":"neutral","sentiment_score":0.10584000557661057,"num_words":25,"start":307.62,"end":334.125},{"sentences":[{"text":"What plan do you have?","start":334.125,"end":335.245,"sentiment":"neutral","sentiment_score":0.04766753390431404},{"text":"You've got the 140.","start":335.245,"end":341.2,"sentiment":"neutral","sentiment_score":0.03462975658476353},{"text":"Okay.","start":343.5,"end":343.9,"sentiment":"neutral","sentiment_score":0.1277322918176651},{"text":"We'll try it anyway.","start":343.9,"end":344.78,"sentiment":"neutral","sentiment_score":0.15684730932116508},{"text":"Let's see what happens.","start":344.78,"end":345.84,"sentiment":"neutral","sentiment_score":0.07344590034335852}],"sentiment":"neutral","sentiment_score":0.07920899035202132,"num_words":18,"start":334.125,"end":345.84},{"sentences":[{"text":"Yeah.","start":357.155,"end":357.475,"sentiment":"neutral","sentiment_score":0.06459403038024902},{"text":"Now that yellow cable, that's optic fiber.","start":357.475,"end":360.195,"sentiment":"neutral","sentiment_score":0.031619147796716006},{"text":"That's near where that black cable is, where the power cord is.","start":360.195,"end":363.88998,"sentiment":"neutral","sentiment_score":0.012065005643914143},{"text":"You should have a slot there, an empty slot on that white box.","start":363.88998,"end":369.43,"sentiment":"neutral","sentiment_score":0.005866306260801279},{"text":"On the white box, yeah, where the black cable comes out from, that's your power cable.","start":369.97,"end":375.65,"sentiment":"neutral","sentiment_score":-0.0033127552742371336}],"sentiment":"neutral","sentiment_score":0.009264612850752108,"num_words":49,"start":357.155,"end":375.65},{"sentences":[{"text":"Right?","start":375.65,"end":376.15,"sentiment":"neutral","sentiment_score":0.004175894893705845},{"text":"Yeah.","start":379.305,"end":379.625,"sentiment":"neutral","sentiment_score":0.022183876484632492},{"text":"You need to plug in an Ethernet cable into there.","start":379.625,"end":382.425,"sentiment":"neutral","sentiment_score":0.011386548075824976},{"text":"You got a spare Ethernet cable somewhere?","start":382.425,"end":384.445,"sentiment":"neutral","sentiment_score":-0.005129229543464524},{"text":"No.","start":388.26498,"end":388.505,"sentiment":"neutral","sentiment_score":-0.122028648853302}],"sentiment":"neutral","sentiment_score":-0.0008854001760482788,"num_words":20,"start":375.65,"end":388.505},{"sentences":[{"text":"We'll see.","start":388.505,"end":388.985,"sentiment":"neutral","sentiment_score":-0.10055103898048401},{"text":"Without an Ethernet.","start":388.985,"end":389.965,"sentiment":"neutral","sentiment_score":-0.05142904197176298},{"text":"It's the the data cable.","start":392.66,"end":394.36,"sentiment":"neutral","sentiment_score":-0.014222210831940174},{"text":"It's a thick CAT six or a CAT five Ethernet cable data cable?","start":399.06,"end":406.435,"sentiment":"neutral","sentiment_score":0.009229238288333783},{"text":"That yellow cable you got in your hand?","start":417.47,"end":419.65,"sentiment":"neutral","sentiment_score":0.03240838856436312}],"sentiment":"neutral","sentiment_score":-0.0015242919926681826,"num_words":31,"start":388.505,"end":419.65},{"sentences":[{"text":"That one there.","start":421.15,"end":422.13,"sentiment":"neutral","sentiment_score":0.017400885621706646},{"text":"On the on the second photo you said, I need you to plug one end into that empty slot in the white box, and the other end, you plug it into the WAIN port of the router.","start":423.87,"end":436.63498,"sentiment":"neutral","sentiment_score":0.03774150279728142},{"text":"Has your router got a WAIN port?","start":436.775,"end":438.955,"sentiment":"neutral","sentiment_score":0.03579484724572727},{"text":"Yeah.","start":440.85498,"end":441.095,"sentiment":"neutral","sentiment_score":0.06801905483007431},{"text":"So one end into the white into the white box and the other end in the w a n box.","start":441.095,"end":448.23,"sentiment":"neutral","sentiment_score":0.048572206497192384}],"sentiment":"neutral","sentiment_score":0.040274490821449196,"num_words":68,"start":421.15,"end":448.23},{"sentences":[{"text":"And then you put the power on.","start":452.53,"end":453.97,"sentiment":"neutral","sentiment_score":0.04863194961633001},{"text":"Yep.","start":453.97,"end":454.47,"sentiment":"neutral","sentiment_score":0.06447143107652664},{"text":"Now do you have a laptop?","start":457.73,"end":459.03,"sentiment":"neutral","sentiment_score":-0.019331311496595543},{"text":"Sorry?","start":461.86502,"end":462.36502,"sentiment":"neutral","sentiment_score":-0.13429582118988037},{"text":"Well, if you had one, it'd be a lot a lot better, a lot easier.","start":466.98502,"end":470.125,"sentiment":"positive","sentiment_score":0.5776142279307047}],"sentiment":"neutral","sentiment_score":0.2939608269060651,"num_words":30,"start":452.53,"end":470.125},{"sentences":[{"text":"What mobile phone do you have?","start":471.385,"end":473.405,"sentiment":"neutral","sentiment_score":0.0304714518909653},{"text":"Which one?","start":475.14502,"end":475.885,"sentiment":"neutral","sentiment_score":-0.002585755195468664},{"text":"Sorry?","start":478.51,"end":479.01,"sentiment":"neutral","sentiment_score":-0.0034761372953653336},{"text":"Okay.","start":481.55002,"end":481.95,"sentiment":"neutral","sentiment_score":0.013541570864617825},{"text":"You got the 17.","start":481.95,"end":482.93002,"sentiment":"neutral","sentiment_score":0.011848492082208395}],"sentiment":"neutral","sentiment_score":0.016794043060924326,"num_words":14,"start":471.385,"end":482.93002},{"sentences":[{"text":"Have you got Chrome installed in that phone?","start":483.39,"end":486.77002,"sentiment":"neutral","sentiment_score":0.020324068726040423},{"text":"Google Chrome?","start":487.31,"end":488.21002,"sentiment":"neutral","sentiment_score":0.01914572063833475},{"text":"Okay.","start":490.065,"end":490.565,"sentiment":"neutral","sentiment_score":0.14276857674121857},{"text":"Cool.","start":491.02502,"end":491.265,"sentiment":"neutral","sentiment_score":0.30672118067741394},{"text":"Alright.","start":491.265,"end":491.765,"sentiment":"neutral","sentiment_score":0.17859908938407898}],"sentiment":"neutral","sentiment_score":0.06376714137597726,"num_words":13,"start":483.39,"end":491.765},{"sentences":[{"text":"Alright.","start":492.225,"end":492.545,"sentiment":"neutral","sentiment_score":0.1616535484790802},{"text":"Connect everything.","start":492.545,"end":493.52502,"sentiment":"neutral","sentiment_score":0.14574464783072472},{"text":"Let me know if the lights are coming on on the router.","start":493.74503,"end":496.325,"sentiment":"neutral","sentiment_score":0.017871935851871967},{"text":"Okay.","start":499.345,"end":499.74503,"sentiment":"neutral","sentiment_score":0.003059583716094494},{"text":"On the back of the router, you got a little button that has reset.","start":499.74503,"end":503.685,"sentiment":"neutral","sentiment_score":-0.0026687289189015117}],"sentiment":"neutral","sentiment_score":0.021110115107148886,"num_words":30,"start":492.225,"end":503.685},{"sentences":[{"text":"On the back of the router, near the power supply, it should be a little circle that has reset on it.","start":506.76,"end":512.53,"sentiment":"neutral","sentiment_score":0.00331128149160317},{"text":"Can you see reset there?","start":512.53,"end":521.955,"sentiment":"neutral","sentiment_score":-0.01726807001978159},{"text":"Yeah.","start":529.455,"end":529.695,"sentiment":"neutral","sentiment_score":-0.00388526264578104},{"text":"Yeah.","start":529.695,"end":529.85504,"sentiment":"neutral","sentiment_score":0.010215530171990396},{"text":"That's right.","start":529.85504,"end":530.215,"sentiment":"neutral","sentiment_score":0.03437511436641216}],"sentiment":"neutral","sentiment_score":0.0019425685827930768,"num_words":30,"start":506.76,"end":530.215},{"sentences":[{"text":"A little hole.","start":530.215,"end":531.135,"sentiment":"neutral","sentiment_score":0.0012763890748222668},{"text":"You need to get a pin or a toothpick or something.","start":531.135,"end":535.22,"sentiment":"neutral","sentiment_score":0.00013638211583549335},{"text":"You need to push it in and hold it down for thirty seconds, and all the lights will flash.","start":535.22,"end":540.75995,"sentiment":"neutral","sentiment_score":0.006045451779898845},{"text":"That'll reset the router and clear up any passwords or anything that's in it.","start":541.37994,"end":546.12,"sentiment":"neutral","sentiment_score":0.011747246940753289},{"text":"And we need to do that.","start":547.85504,"end":548.895,"sentiment":"neutral","sentiment_score":-0.04573764776190122}],"sentiment":"neutral","sentiment_score":0.00019299103614856612,"num_words":53,"start":530.215,"end":548.895},{"sentences":[{"text":"Otherwise, if it's locked, we can't use it.","start":548.895,"end":551.715,"sentiment":"neutral","sentiment_score":-0.2434934824705124},{"text":"Sorry?","start":554.49506,"end":554.99506,"sentiment":"neutral","sentiment_score":-0.05764573812484741},{"text":"Yeah.","start":557.375,"end":557.775,"sentiment":"neutral","sentiment_score":-0.01153577957302332},{"text":"Wait wait until all the lights are on.","start":557.775,"end":559.61505,"sentiment":"neutral","sentiment_score":-0.02990696975030005},{"text":"Once all the lights are on, you can get a pin or a toothpick and push into the reset, and you'll hear you'll sort of, like, feel like a little click.","start":559.61505,"end":568.66,"sentiment":"neutral","sentiment_score":0.02052293104990836}],"sentiment":"neutral","sentiment_score":-0.03306478107994308,"num_words":49,"start":548.895,"end":568.66},{"sentences":[{"text":"Once you feel the click, just hold it down for thirty seconds.","start":569.12,"end":572.18,"sentiment":"neutral","sentiment_score":-0.0016431603580713274},{"text":"The the lights will go off?","start":580.015,"end":581.555,"sentiment":"neutral","sentiment_score":-0.10688077658414841},{"text":"Okay.","start":583.455,"end":583.775,"sentiment":"neutral","sentiment_score":-0.03720723092556},{"text":"So they're now it's starting to come back on again.","start":583.775,"end":586.575,"sentiment":"neutral","sentiment_score":-0.11069159545004367},{"text":"Yeah?","start":586.575,"end":587.075,"sentiment":"neutral","sentiment_score":-0.019133787602186203}],"sentiment":"neutral","sentiment_score":-0.060808651894330976,"num_words":30,"start":569.12,"end":587.075},{"sentences":[{"text":"Okay.","start":588.47,"end":588.97,"sentiment":"neutral","sentiment_score":-0.04055674374103546},{"text":"Wait until all the lights go on, and then what you need to do with your mobile phone is look for the Wi Fi.","start":589.11,"end":596.73,"sentiment":"neutral","sentiment_score":0.0282550531749924},{"text":"Now the Wi Fi name will be DPLink seven D7A or 7D7A5G.","start":597.43,"end":604.125,"sentiment":"neutral","sentiment_score":0.05262547576179107},{"text":"Just connect one of those two.","start":604.125,"end":605.90497,"sentiment":"neutral","sentiment_score":0.06892101652920246},{"text":"The password is on the sticker, 1081235A.","start":606.125,"end":609.565,"sentiment":"neutral","sentiment_score":0.05461398512125015}],"sentiment":"neutral","sentiment_score":0.041297884732484816,"num_words":50,"start":588.47,"end":609.565},{"sentences":[{"text":"You'll see everything there on that sticker you sent me.","start":609.565,"end":612.785,"sentiment":"neutral","sentiment_score":0.02540959818288684},{"text":"Correct.","start":629.39,"end":629.87,"sentiment":"neutral","sentiment_score":0.08073437958955765},{"text":"Yes.","start":629.87,"end":630.37,"sentiment":"neutral","sentiment_score":0.08887173235416412},{"text":"Now it won't work.","start":647.12,"end":647.84,"sentiment":"negative","sentiment_score":-0.47148893028497696},{"text":"We need to go now to open up your Google Chrome.","start":647.84,"end":652.82,"sentiment":"neutral","sentiment_score":-0.09951454502615062}],"sentiment":"neutral","sentiment_score":-0.09470050454277683,"num_words":27,"start":609.565,"end":652.82},{"sentences":[{"text":"And we need to go to Google Chrome in the URL.","start":654.8,"end":657.22003,"sentiment":"neutral","sentiment_score":0.00826270454986529},{"text":"You need to type in tplinkwifi.net.","start":657.36,"end":661.635,"sentiment":"neutral","sentiment_score":0.007007029838860035},{"text":"It's on the sticker.","start":664.495,"end":665.555,"sentiment":"neutral","sentiment_score":0.012486079940572381},{"text":"Wi Fi dot net.","start":666.33496,"end":667.45496,"sentiment":"neutral","sentiment_score":0.0104476367123425},{"text":"Yeah.","start":667.45496,"end":667.95496,"sentiment":"neutral","sentiment_score":0.052545592188835144}],"sentiment":"neutral","sentiment_score":0.010662014918545118,"num_words":26,"start":654.8,"end":667.95496},{"sentences":[{"text":"So it'll probably ask you to create a password.","start":670.575,"end":672.995,"sentiment":"neutral","sentiment_score":0.029511434957385063},{"text":"And put that in the URL, not the search engine, the URL of Google Chrome.","start":678.48,"end":683.54,"sentiment":"neutral","sentiment_score":0.04028373310963313},{"text":"And then press once you've done that, just press enter.","start":684.16,"end":686.74,"sentiment":"neutral","sentiment_score":0.024510788917541503},{"text":"Yeah.","start":695.295,"end":695.45496,"sentiment":"neutral","sentiment_score":0.04853108525276184},{"text":"Yeah.","start":695.45496,"end":695.615,"sentiment":"neutral","sentiment_score":0.03536592423915863}],"sentiment":"neutral","sentiment_score":0.03330177249800828,"num_words":36,"start":670.575,"end":695.615},{"sentences":[{"text":"Yeah.","start":695.615,"end":695.69495,"sentiment":"neutral","sentiment_score":-0.016515925526618958},{"text":"No.","start":695.69495,"end":695.855,"sentiment":"neutral","sentiment_score":-0.2454376220703125},{"text":"You gotta be connected with the Wi Fi.","start":695.855,"end":697.295,"sentiment":"neutral","sentiment_score":-0.18896220810711384},{"text":"Otherwise, you can't communicate with a router.","start":697.295,"end":699.315,"sentiment":"neutral","sentiment_score":-0.29634466767311096},{"text":"Yeah.","start":735.95,"end":736.27,"sentiment":"neutral","sentiment_score":0.005531970411539078}],"sentiment":"neutral","sentiment_score":-0.2134739953196711,"num_words":18,"start":695.615,"end":736.27},{"sentences":[{"text":"Be checked to see if you're connected to the Wi Fi.","start":736.27,"end":738.69,"sentiment":"neutral","sentiment_score":-0.006303948688913475},{"text":"It's connected.","start":740.75,"end":741.47003,"sentiment":"neutral","sentiment_score":0.06186113506555557},{"text":"Yeah?","start":741.47003,"end":741.97003,"sentiment":"neutral","sentiment_score":0.05265216529369354},{"text":"Okay.","start":746.175,"end":746.495,"sentiment":"neutral","sentiment_score":0.07858982682228088},{"text":"Cool.","start":746.495,"end":746.995,"sentiment":"neutral","sentiment_score":0.08092746138572693}],"sentiment":"neutral","sentiment_score":0.016659268003422767,"num_words":16,"start":736.27,"end":746.995},{"sentences":[{"text":"Well then sorry?","start":747.455,"end":750.435,"sentiment":"neutral","sentiment_score":-0.14597856998443604},{"text":"Well, if it says that, it means you're not connected to the Wi Fi.","start":754.175,"end":757.235,"sentiment":"neutral","sentiment_score":-0.25329598784446716},{"text":"So just double check.","start":758.21,"end":759.33,"sentiment":"neutral","sentiment_score":-0.19046450778841972},{"text":"Make sure it says connected, but you'll see it'll say connected but no Internet.","start":759.33,"end":763.11,"sentiment":"neutral","sentiment_score":-0.16380501751388823},{"text":"But it's connected to the Wi Fi.","start":768.53,"end":770.39,"sentiment":"neutral","sentiment_score":-0.11006243420498711}],"sentiment":"neutral","sentiment_score":-0.1859439251323541,"num_words":42,"start":747.455,"end":770.39},{"sentences":[{"text":"Now the tape when you open up Chrome, where are you writing tplinkwifi.net into?","start":772.275,"end":777.815,"sentiment":"neutral","sentiment_score":-0.005231434878494058},{"text":"No.","start":783.155,"end":783.395,"sentiment":"neutral","sentiment_score":-0.18011106550693512},{"text":"Right up the top, you need to put in tplinkwifi.net.","start":783.395,"end":787.26,"sentiment":"neutral","sentiment_score":-0.07307512871921062},{"text":"Not in the search.","start":788.22003,"end":789.10004,"sentiment":"neutral","sentiment_score":-0.2323969192802906},{"text":"I told you not not to search the the URL.","start":789.10004,"end":792.4,"sentiment":"neutral","sentiment_score":-0.2809783533215523}],"sentiment":"neutral","sentiment_score":-0.1211147090085806,"num_words":39,"start":772.275,"end":792.4},{"sentences":[{"text":"Tplinkwifialtogether.net.","start":797.18,"end":800.32,"sentiment":"neutral","sentiment_score":-0.06420890241861343},{"text":"No.","start":823.43,"end":823.59,"sentiment":"neutral","sentiment_score":-0.29575079679489136},{"text":"No.","start":823.59,"end":823.83,"sentiment":"negative","sentiment_score":-0.3635460138320923},{"text":"It won't work on Safari.","start":823.83,"end":824.95,"sentiment":"negative","sentiment_score":-0.35418725609779356},{"text":"No.","start":824.95,"end":825.45,"sentiment":"negative","sentiment_score":-0.3709690570831299}],"sentiment":"neutral","sentiment_score":-0.3183790056241883,"num_words":9,"start":797.18,"end":825.45},{"sentences":[{"text":"That's what I that's why I don't like Apple, and they're very restricted.","start":826.07,"end":829.61,"sentiment":"negative","sentiment_score":-0.48765499316729033},{"text":"We tried with every Apple that uses Safari won't work.","start":830.535,"end":834.075,"sentiment":"neutral","sentiment_score":-0.29430427998304365},{"text":"Are you using Safari Safari or Chrome?","start":834.855,"end":837.115,"sentiment":"neutral","sentiment_score":-0.10425304834331785},{"text":"Can you send me a photo of what what you're seeing, please?","start":840.695,"end":845.035,"sentiment":"neutral","sentiment_score":-0.016148895568524797},{"text":"I'm just seeing white cables.","start":876.81995,"end":878.44,"sentiment":"neutral","sentiment_score":-0.10732500851154328}],"sentiment":"neutral","sentiment_score":-0.22856895401677552,"num_words":47,"start":826.07,"end":878.44},{"sentences":[{"text":"Okay.","start":890.145,"end":890.465,"sentiment":"neutral","sentiment_score":-0.01383845880627632},{"text":"That's is that what you're seeing?","start":890.465,"end":891.925,"sentiment":"neutral","sentiment_score":-0.01859982016806801},{"text":"Doesn't matter.","start":899.34503,"end":899.98505,"sentiment":"neutral","sentiment_score":-0.040347954258322716},{"text":"It's probably the five g.","start":899.98505,"end":901.10504,"sentiment":"neutral","sentiment_score":0.002314015477895737},{"text":"It should work on both of them, either one.","start":901.10504,"end":903.205,"sentiment":"neutral","sentiment_score":0.044048116645879216}],"sentiment":"neutral","sentiment_score":0.008776949516133122,"num_words":23,"start":890.145,"end":903.205},{"sentences":[{"text":"TP Link Wi Fi button there.","start":905.52997,"end":909.12994,"sentiment":"neutral","sentiment_score":0.004111869260668755},{"text":"That's what it says on the sticker.","start":909.12994,"end":910.67,"sentiment":"neutral","sentiment_score":0.004670514791671719},{"text":"What's that white cable?","start":915.69,"end":916.97,"sentiment":"neutral","sentiment_score":-0.0017033385447575715},{"text":"What's that?","start":916.97,"end":917.70996,"sentiment":"neutral","sentiment_score":-0.011654527392238379},{"text":"Will you show me a photo with a white cable in your hands?","start":921.265,"end":924.245,"sentiment":"neutral","sentiment_score":-0.011105340332365952}],"sentiment":"neutral","sentiment_score":-0.0036602191930796835,"num_words":32,"start":905.52997,"end":924.245},{"sentences":[{"text":"Okay.","start":941.60004,"end":942.10004,"sentiment":"neutral","sentiment_score":0.004149750806391239},{"text":"We're using the the yellow one.","start":943.60004,"end":946.0,"sentiment":"neutral","sentiment_score":-0.010753935047735771},{"text":"Right?","start":946.0,"end":946.5,"sentiment":"neutral","sentiment_score":-0.0031929006800055504},{"text":"That's plugged into the white box into the WA Emporo Girard.","start":947.255,"end":950.795,"sentiment":"neutral","sentiment_score":-0.03294174051420255},{"text":"Okay.","start":952.53503,"end":953.03503,"sentiment":"neutral","sentiment_score":-0.09776201844215392}],"sentiment":"neutral","sentiment_score":-0.026184396212920548,"num_words":20,"start":941.60004,"end":953.03503},{"sentences":[{"text":"No.","start":954.375,"end":954.615,"sentiment":"negative","sentiment_score":-0.3844479322433472},{"text":"I can't see that.","start":954.615,"end":955.415,"sentiment":"negative","sentiment_score":-0.4055062457919121},{"text":"So if I click on that, all I see is Wi Fi and so it's not connecting.","start":955.415,"end":959.495,"sentiment":"negative","sentiment_score":-0.35385898018584533},{"text":"Can you when you when you look at the Wi Fi so when you look at the Wi Fi connection and it says no Internet, can you send me a photo of that, please?","start":959.495,"end":969.16003,"sentiment":"neutral","sentiment_score":-0.10663197337485411},{"text":"Well, when you how do you know you got no Internet?","start":972.82,"end":975.48004,"sentiment":"neutral","sentiment_score":-0.22975582493977112}],"sentiment":"neutral","sentiment_score":-0.21156532459183416,"num_words":67,"start":954.375,"end":975.48004},{"sentences":[{"text":"When you look at the Wi Fi, it'll say no Internet.","start":975.62,"end":977.62,"sentiment":"neutral","sentiment_score":-0.21520573171702298},{"text":"Right?","start":977.62,"end":978.12,"sentiment":"neutral","sentiment_score":-0.13014566898345947},{"text":"The connection on your phone?","start":978.245,"end":979.315,"sentiment":"neutral","sentiment_score":-0.11262667775154114},{"text":"Okay.","start":997.73,"end":998.05,"sentiment":"neutral","sentiment_score":0.019489288330078125},{"text":"That's it.","start":998.05,"end":998.79,"sentiment":"neutral","sentiment_score":-0.0071858972078189245}],"sentiment":"neutral","sentiment_score":-0.1527712306356989,"num_words":20,"start":975.62,"end":998.79},{"sentences":[{"text":"Okay.","start":999.57,"end":1000.07,"sentiment":"neutral","sentiment_score":-0.01906687207520008},{"text":"So no Internet connection.","start":1000.13,"end":1001.99,"sentiment":"neutral","sentiment_score":-0.16509725898504257},{"text":"Blah blah blah.","start":1002.13,"end":1003.11,"sentiment":"neutral","sentiment_score":-0.2805524170398712},{"text":"Alright.","start":1003.25,"end":1003.49,"sentiment":"neutral","sentiment_score":0.04929327964782715},{"text":"So that's alright.","start":1003.49,"end":1004.37,"sentiment":"neutral","sentiment_score":0.10509792218605678}],"sentiment":"neutral","sentiment_score":-0.09637717607741554,"num_words":12,"start":999.57,"end":1004.37},{"sentences":[{"text":"That's all connected.","start":1004.37,"end":1005.35,"sentiment":"neutral","sentiment_score":0.10445388158162434},{"text":"Why it's not connecting to the TP Link?","start":1005.64996,"end":1007.64996,"sentiment":"neutral","sentiment_score":-0.13645314425230026},{"text":"I'm not sure.","start":1007.64996,"end":1008.55,"sentiment":"neutral","sentiment_score":-0.11718649665514629},{"text":"So it doesn't have to do nothing with the Wi Fi.","start":1009.01,"end":1011.485,"sentiment":"neutral","sentiment_score":-0.10006295754150911},{"text":"Tplinkwifi.net.","start":1011.485,"end":1015.825,"sentiment":"neutral","sentiment_score":-0.020615555346012115}],"sentiment":"neutral","sentiment_score":-0.0865819649054454,"num_words":26,"start":1004.37,"end":1015.825},{"sentences":[{"text":"Tplinkwifi.net.","start":1023.4,"end":1026.22,"sentiment":"neutral","sentiment_score":-0.01328176073729992},{"text":"Okay.","start":1041.195,"end":1041.5149,"sentiment":"neutral","sentiment_score":0.02944759652018547},{"text":"Can you just click out of the the search of the URL and just click back in?","start":1041.5149,"end":1049.615,"sentiment":"neutral","sentiment_score":0.02078510437379865},{"text":"And just go back to the URL and type in again tplinkwifi.net.","start":1051.35,"end":1055.77,"sentiment":"neutral","sentiment_score":-0.0020440290099941194},{"text":"Yeah.","start":1061.51,"end":1061.67,"sentiment":"neutral","sentiment_score":0.04269618168473244}],"sentiment":"neutral","sentiment_score":0.0121150138656958,"num_words":32,"start":1023.4,"end":1061.67},{"sentences":[{"text":"Yeah.","start":1061.67,"end":1061.91,"sentiment":"neutral","sentiment_score":0.04346105828881264},{"text":"Clear the search and just type it in again.","start":1061.91,"end":1064.49,"sentiment":"neutral","sentiment_score":0.006373470856083764},{"text":"So everything's right up with the light just missing the the Internet.","start":1095.5549,"end":1100.695,"sentiment":"neutral","sentiment_score":-0.04475890710212601},{"text":"Sorry?","start":1102.595,"end":1103.095,"sentiment":"neutral","sentiment_score":-0.06935226917266846},{"text":"Now you're already connected to the Wi Fi.","start":1106.51,"end":1108.43,"sentiment":"neutral","sentiment_score":-0.00772654009051621}],"sentiment":"neutral","sentiment_score":-0.018304812229959475,"num_words":31,"start":1061.67,"end":1108.43},{"sentences":[{"text":"That's not the issue.","start":1108.43,"end":1109.39,"sentiment":"neutral","sentiment_score":-0.04506433045025915},{"text":"The issue is when you type in the URL tplinkwifi.net, it should come up and ask you to create a password.","start":1109.39,"end":1118.29,"sentiment":"neutral","sentiment_score":-0.0605754353815601},{"text":"It's sorry?","start":1119.075,"end":1124.215,"sentiment":"neutral","sentiment_score":-0.04484693519771099},{"text":"No.","start":1127.475,"end":1127.715,"sentiment":"neutral","sentiment_score":-0.15634983777999878},{"text":"No.","start":1127.715,"end":1127.875,"sentiment":"neutral","sentiment_score":-0.14121228456497192}],"sentiment":"neutral","sentiment_score":-0.06343439508807557,"num_words":29,"start":1108.43,"end":1127.875},{"sentences":[{"text":"No.","start":1127.875,"end":1128.115,"sentiment":"neutral","sentiment_score":-0.12464816868305206},{"text":"Just TP Link Wi Fi.","start":1128.115,"end":1129.3949,"sentiment":"neutral","sentiment_score":-0.04992507360875607},{"text":"That's all you need.","start":1129.3949,"end":1130.455,"sentiment":"neutral","sentiment_score":-0.006005377974361181},{"text":"Dplinkwifi.net.","start":1130.5149,"end":1131.955,"sentiment":"neutral","sentiment_score":0.004624559078365564},{"text":"You don't need to put in the HTTP.","start":1131.955,"end":1133.575,"sentiment":"neutral","sentiment_score":-0.051764368545264006}],"sentiment":"neutral","sentiment_score":-0.042515023047790715,"num_words":19,"start":1127.875,"end":1133.575},{"sentences":[{"text":"So you've done it right in that in that other page, tplink Wi Fi button.","start":1137.48,"end":1144.44,"sentiment":"neutral","sentiment_score":-0.019798962399363518},{"text":"Now you've done that right, but it's not it's not moving.","start":1144.44,"end":1149.745,"sentiment":"neutral","sentiment_score":-0.1888777573000301},{"text":"It's not doing anything.","start":1149.745,"end":1150.785,"sentiment":"negative","sentiment_score":-0.3825388476252556},{"text":"So what should happen when you put in tipperlinkwifi.net, a window should open up and just ask you to create a password.","start":1150.785,"end":1159.205,"sentiment":"neutral","sentiment_score":-0.03485431064936248},{"text":"You create the password, then you'll have to log back into the router, and then you we need to search for the triple p o e settings inside the router so we can put in the username and password, provision the router, and then have access to the Internet through the authentication.","start":1159.905,"end":1174.18,"sentiment":"neutral","sentiment_score":0.11160574466563188}],"sentiment":"neutral","sentiment_score":0.010883737803221894,"num_words":104,"start":1137.48,"end":1174.18},{"sentences":[{"text":"Well, it's not a long process if you it is if you've never done it before, but otherwise, it only takes about thirty seconds if we know how to process.","start":1182.125,"end":1190.06,"sentiment":"neutral","sentiment_score":-0.17153667161862055},{"text":"Sorry?","start":1196.4401,"end":1196.9401,"sentiment":"neutral","sentiment_score":0.04927212744951248},{"text":"If you have a laptop or a PC, it makes it a lot easier.","start":1203.195,"end":1206.575,"sentiment":"positive","sentiment_score":0.42295575780527933},{"text":"Yep.","start":1212.875,"end":1213.375,"sentiment":"neutral","sentiment_score":0.0374973937869072},{"text":"We don't normally send out technicians for this type of work.","start":1219.05,"end":1222.75,"sentiment":"neutral","sentiment_score":-0.15773594108494846}],"sentiment":"neutral","sentiment_score":-0.015316585438293322,"num_words":57,"start":1182.125,"end":1222.75},{"sentences":[{"text":"It's normally done on behalf of the customer.","start":1223.21,"end":1225.45,"sentiment":"neutral","sentiment_score":-0.053142030257731676},{"text":"But if a customer requests one, we do send out one.","start":1225.45,"end":1228.795,"sentiment":"neutral","sentiment_score":-0.0061368034644560384},{"text":"We got technicians, but you're looking probably about $250 just to send one out.","start":1228.795,"end":1233.6151,"sentiment":"neutral","sentiment_score":-0.09384351755891528},{"text":"Sorry?","start":1239.035,"end":1239.535,"sentiment":"neutral","sentiment_score":-0.1260588765144348},{"text":"Well, they've gotta charge callout fees and stuff like that.","start":1243.14,"end":1247.24,"sentiment":"neutral","sentiment_score":-0.2575504556298256}],"sentiment":"neutral","sentiment_score":-0.10245485815473578,"num_words":44,"start":1223.21,"end":1247.24},{"sentences":[{"text":"So, yeah, it is expensive, but that that's what the prices are.","start":1248.1,"end":1251.06,"sentiment":"neutral","sentiment_score":-0.17743494734168053},{"text":"It's not prices that we put up or pull them out of the head.","start":1251.06,"end":1254.5951,"sentiment":"neutral","sentiment_score":-0.061430596081273894},{"text":"They are prices to cover the cost and all that of a technician to come out and set it up for you.","start":1254.5951,"end":1259.975,"sentiment":"neutral","sentiment_score":-0.011121040887453339},{"text":"But it it's it's it's not a hard process.","start":1260.8351,"end":1263.495,"sentiment":"neutral","sentiment_score":-0.11587094763914745},{"text":"If you're not getting the Wi Fi coming through on this router, it means that maybe the Wi Fi is not working properly or something in the router is not working properly.","start":1263.555,"end":1272.7201,"sentiment":"neutral","sentiment_score":-0.26363636879250407}],"sentiment":"neutral","sentiment_score":-0.14284396565027452,"num_words":89,"start":1248.1,"end":1272.7201},{"sentences":[{"text":"Because we've done these ones before before the upgrade, but since the upgrade has happened, these are the AC routers that normally work too well on the fiber boost because you got fiber to the premises on the super network.","start":1272.7201,"end":1286.995,"sentiment":"neutral","sentiment_score":-0.056746055465191604},{"text":"We can always send out a route sorry?","start":1288.0951,"end":1292.1951,"sentiment":"neutral","sentiment_score":-0.009139916859567165},{"text":"Yeah.","start":1294.9901,"end":1295.4901,"sentiment":"neutral","sentiment_score":0.000772254541516304},{"text":"Wi Fi six minimum.","start":1296.43,"end":1297.7101,"sentiment":"neutral","sentiment_score":-0.0013193902559578423},{"text":"Yeah.","start":1297.7101,"end":1298.2101,"sentiment":"neutral","sentiment_score":0.03778877854347229}],"sentiment":"neutral","sentiment_score":-0.04277181632264897,"num_words":54,"start":1272.7201,"end":1298.2101},{"sentences":[{"text":"Just get the cheapest one.","start":1302.1101,"end":1303.2301,"sentiment":"positive","sentiment_score":0.6205514788627624},{"text":"They're all good.","start":1303.2301,"end":1303.79,"sentiment":"positive","sentiment_score":0.8460843165715536},{"text":"I mean, you're already what are you gonna use Internet for?","start":1303.79,"end":1306.575,"sentiment":"neutral","sentiment_score":0.1481045037508011},{"text":"Anything like gaming or anything like that?","start":1306.815,"end":1309.635,"sentiment":"neutral","sentiment_score":0.0643620810338429},{"text":"Well, gaming, you got the Wi Fi six and the Wi Fi sevens and two different types.","start":1310.8949,"end":1316.0349,"sentiment":"neutral","sentiment_score":0.07133926999043017}],"sentiment":"neutral","sentiment_score":0.20775493121770924,"num_words":43,"start":1302.1101,"end":1316.0349},{"sentences":[{"text":"The Wi Fi seven is always gonna be better because it gives you a better bandwidth and speed.","start":1316.735,"end":1320.9149,"sentiment":"neutral","sentiment_score":0.2207316764526897},{"text":"But the Wi Fi six, the a x 3,000, if you get something like that, if you can't find one, we can always send one out to you.","start":1321.53,"end":1329.53,"sentiment":"neutral","sentiment_score":0.06734306691214442},{"text":"That's not a problem.","start":1329.53,"end":1330.51,"sentiment":"neutral","sentiment_score":0.23339245095849037},{"text":"Yep.","start":1335.875,"end":1336.375,"sentiment":"neutral","sentiment_score":0.046734925359487534},{"text":"Does the computer can you put a Ethernet cable from the router to the computer?","start":1340.435,"end":1345.335,"sentiment":"neutral","sentiment_score":0.004537402838468552}],"sentiment":"neutral","sentiment_score":0.10465366396149903,"num_words":66,"start":1316.735,"end":1345.335},{"sentences":[{"text":"Or do you need to connect Wi Fi?","start":1347.26,"end":1349.36,"sentiment":"neutral","sentiment_score":-0.01733671361580491},{"text":"That's alright.","start":1351.98,"end":1352.46,"sentiment":"neutral","sentiment_score":-0.000025801593437791088},{"text":"No.","start":1352.46,"end":1352.7,"sentiment":"neutral","sentiment_score":-0.04313945770263672},{"text":"That's alright.","start":1352.7,"end":1353.1,"sentiment":"neutral","sentiment_score":-0.015502896625548601},{"text":"Connect the connect the Wi Fi.","start":1353.1,"end":1354.96,"sentiment":"neutral","sentiment_score":-0.0008318463029960791}],"sentiment":"neutral","sentiment_score":-0.011467454783422383,"num_words":19,"start":1347.26,"end":1354.96},{"sentences":[{"text":"Connect the the five g if you can might be better.","start":1362.5149,"end":1365.255,"sentiment":"neutral","sentiment_score":0.011204768310893665},{"text":"That's the TP Link seven.","start":1368.115,"end":1369.815,"sentiment":"neutral","sentiment_score":0.030861310288310052},{"text":"Now which one did you connect to?","start":1372.6749,"end":1374.615,"sentiment":"neutral","sentiment_score":0.004780545232019254},{"text":"7 D 7 A.","start":1376.76,"end":1378.78,"sentiment":"neutral","sentiment_score":0.0021942072780802846},{"text":"It's 7 D 7 A.","start":1383.9601,"end":1386.06,"sentiment":"neutral","sentiment_score":0.004357175342738629}],"sentiment":"neutral","sentiment_score":0.010674547665985301,"num_words":32,"start":1362.5149,"end":1386.06},{"sentences":[{"text":"Connect to the 7 D 7 A five g Wi Fi, if you can do that.","start":1386.92,"end":1390.875,"sentiment":"neutral","sentiment_score":0.013406799000222236},{"text":"I'm just gonna put you on hold for a second.","start":1399.115,"end":1400.715,"sentiment":"neutral","sentiment_score":-0.03631637282669544},{"text":"Is that okay?","start":1400.715,"end":1401.615,"sentiment":"neutral","sentiment_score":0.0007661543786525726},{"text":"Okay.","start":1481.8201,"end":1482.06,"sentiment":"neutral","sentiment_score":0.000628352165222168},{"text":"Here we go.","start":1482.06,"end":1482.9601,"sentiment":"neutral","sentiment_score":0.0018059639260172844}],"sentiment":"neutral","sentiment_score":-0.004251825369217179,"num_words":33,"start":1386.92,"end":1482.9601},{"sentences":[{"text":"Yeah.","start":1486.78,"end":1487.02,"sentiment":"neutral","sentiment_score":-0.06181241571903229},{"text":"That's right.","start":1487.02,"end":1487.5,"sentiment":"neutral","sentiment_score":-0.01634942926466465},{"text":"We need we need to provision it.","start":1487.5,"end":1489.28,"sentiment":"neutral","sentiment_score":-0.035034674618925364},{"text":"Alright.","start":1489.5801,"end":1489.9,"sentiment":"neutral","sentiment_score":0.008544250391423702},{"text":"Can you open up your Chrome?","start":1489.9,"end":1491.4401,"sentiment":"neutral","sentiment_score":0.0021383436396718025}],"sentiment":"neutral","sentiment_score":-0.018728216726552036,"num_words":17,"start":1486.78,"end":1491.4401},{"sentences":[{"text":"Alright.","start":1497.635,"end":1498.035,"sentiment":"neutral","sentiment_score":0.012363056652247906},{"text":"Yeah.","start":1498.035,"end":1498.1951,"sentiment":"neutral","sentiment_score":0.01275668665766716},{"text":"Open up your Edge.","start":1498.1951,"end":1499.415,"sentiment":"neutral","sentiment_score":0.020426536677405238},{"text":"And in the in the URL, again, tplinkwifi.net.","start":1502.435,"end":1506.535,"sentiment":"neutral","sentiment_score":-0.0016668442985974252},{"text":"In the URL, not the search.","start":1507.51,"end":1509.27,"sentiment":"neutral","sentiment_score":-0.011406803037971258}],"sentiment":"neutral","sentiment_score":0.0012525158701464534,"num_words":20,"start":1497.635,"end":1509.27},{"sentences":[{"text":"URL up the top.","start":1509.27,"end":1511.61,"sentiment":"neutral","sentiment_score":0.0011455942876636982},{"text":"T p link wifi dot net.","start":1512.79,"end":1514.8099,"sentiment":"neutral","sentiment_score":0.004994978662580252},{"text":"Presenter?","start":1530.255,"end":1530.755,"sentiment":"neutral","sentiment_score":0.013470510020852087},{"text":"Alright.","start":1531.775,"end":1532.175,"sentiment":"neutral","sentiment_score":0.027157779783010483},{"text":"Can you create a login?","start":1532.175,"end":1533.795,"sentiment":"neutral","sentiment_score":0.0177192997187376}],"sentiment":"neutral","sentiment_score":0.009633943383746287,"num_words":17,"start":1509.27,"end":1533.795},{"sentences":[{"text":"I'll text you the login you want you need to create.","start":1533.935,"end":1536.96,"sentiment":"neutral","sentiment_score":0.04854421351443638},{"text":"Just what what's my text?","start":1537.98,"end":1539.6,"sentiment":"neutral","sentiment_score":0.004158876216388307},{"text":"Yep.","start":1540.62,"end":1541.12,"sentiment":"neutral","sentiment_score":-0.04888385534286499},{"text":"I'm just sending it to you now.","start":1542.62,"end":1544.14,"sentiment":"negative","sentiment_score":-0.3633312891636576},{"text":"Alright?","start":1544.14,"end":1544.64,"sentiment":"neutral","sentiment_score":-0.1004781424999237}],"sentiment":"neutral","sentiment_score":-0.08551601168990601,"num_words":25,"start":1533.935,"end":1544.64},{"sentences":[{"text":"There you go.","start":1545.42,"end":1546.395,"sentiment":"neutral","sentiment_score":-0.1445527027050654},{"text":"We'll do this one first, and then you can create your own password later on.","start":1548.155,"end":1551.675,"sentiment":"neutral","sentiment_score":0.056993145992358524},{"text":"Let's get let's make sure it works first.","start":1551.675,"end":1553.6951,"sentiment":"neutral","sentiment_score":0.09949457505717874},{"text":"Yep.","start":1556.475,"end":1556.975,"sentiment":"neutral","sentiment_score":0.05965562164783478},{"text":"Yeah.","start":1573.65,"end":1574.15,"sentiment":"neutral","sentiment_score":0.049664273858070374}],"sentiment":"neutral","sentiment_score":0.047375556347625594,"num_words":28,"start":1545.42,"end":1574.15},{"sentences":[{"text":"You got quick setup or something like that?","start":1574.69,"end":1576.71,"sentiment":"neutral","sentiment_score":0.06401986768469214},{"text":"Can you send me a photo of the full screen, please?","start":1584.5751,"end":1587.155,"sentiment":"neutral","sentiment_score":0.04109889201142571},{"text":"I think once you've done this with me, you should you you'll find that they're all pretty much the same.","start":1590.8301,"end":1594.77,"sentiment":"neutral","sentiment_score":0.06133486586622894},{"text":"Yeah.","start":1600.91,"end":1601.0701,"sentiment":"neutral","sentiment_score":0.11329885572195052},{"text":"Just send me a photo if you don't mind.","start":1601.0701,"end":1602.67,"sentiment":"neutral","sentiment_score":0.17237578166855705}],"sentiment":"neutral","sentiment_score":0.07868622370748496,"num_words":49,"start":1574.69,"end":1602.67},{"sentences":[{"text":"That will be good.","start":1602.67,"end":1603.785,"sentiment":"positive","sentiment_score":0.43695351481437683},{"text":"I'll tell you which which tab you need to tab on to.","start":1603.865,"end":1612.685,"sentiment":"neutral","sentiment_score":0.07101105898618698},{"text":"Alright.","start":1613.0651,"end":1613.385,"sentiment":"neutral","sentiment_score":0.0961577519774437},{"text":"Let's have a look.","start":1613.385,"end":1614.365,"sentiment":"neutral","sentiment_score":0.08802688494324684},{"text":"Okay.","start":1618.48,"end":1618.8,"sentiment":"neutral","sentiment_score":0.06435498595237732}],"sentiment":"neutral","sentiment_score":0.14148032021793452,"num_words":22,"start":1602.67,"end":1618.8},{"sentences":[{"text":"Click on quick setup.","start":1618.8,"end":1620.42,"sentiment":"neutral","sentiment_score":0.061484851874411106},{"text":"Yeah.","start":1624.24,"end":1624.74,"sentiment":"neutral","sentiment_score":0.08377625793218613},{"text":"And then send me a photo.","start":1626.56,"end":1628.02,"sentiment":"neutral","sentiment_score":0.07860137646396954},{"text":"Alright.","start":1633.315,"end":1633.475,"sentiment":"neutral","sentiment_score":0.11071427911520004},{"text":"Is it ready?","start":1633.475,"end":1634.2749,"sentiment":"neutral","sentiment_score":0.09735752393802007}],"sentiment":"neutral","sentiment_score":0.08027405167619388,"num_words":15,"start":1618.8,"end":1634.2749},{"sentences":[{"text":"Okay.","start":1634.2749,"end":1634.595,"sentiment":"neutral","sentiment_score":-0.013563227839767931},{"text":"Sorry.","start":1634.595,"end":1634.995,"sentiment":"neutral","sentiment_score":-0.039544641971588135},{"text":"Hang on.","start":1634.995,"end":1635.6549,"sentiment":"neutral","sentiment_score":-0.01178282406181097},{"text":"Okay.","start":1636.195,"end":1636.595,"sentiment":"neutral","sentiment_score":0.01666310429573059},{"text":"So quick setup.","start":1636.595,"end":1637.8949,"sentiment":"neutral","sentiment_score":0.025635399545232456}],"sentiment":"neutral","sentiment_score":0.0021119731245562434,"num_words":8,"start":1634.2749,"end":1637.8949},{"sentences":[{"text":"Alright.","start":1638.9149,"end":1639.1549,"sentiment":"neutral","sentiment_score":0.05898366495966911},{"text":"Just go next.","start":1639.1549,"end":1640.135,"sentiment":"neutral","sentiment_score":0.04722705731789271},{"text":"Yeah.","start":1652.88,"end":1653.2,"sentiment":"neutral","sentiment_score":0.04691145569086075},{"text":"Internet connection from Internet cable.","start":1653.2,"end":1655.04,"sentiment":"neutral","sentiment_score":0.03300657719373703},{"text":"Yeah.","start":1655.04,"end":1655.2,"sentiment":"neutral","sentiment_score":0.03703800588846207}],"sentiment":"neutral","sentiment_score":0.04087701676921411,"num_words":11,"start":1638.9149,"end":1655.2},{"sentences":[{"text":"That one?","start":1655.2,"end":1655.86,"sentiment":"neutral","sentiment_score":0.02986529842019081},{"text":"Okay.","start":1663.575,"end":1664.075,"sentiment":"neutral","sentiment_score":0.04279790818691254},{"text":"Choose operation modes.","start":1684.98,"end":1686.5199,"sentiment":"neutral","sentiment_score":0.02989360938469569},{"text":"Oh, no.","start":1690.4651,"end":1690.9451,"sentiment":"neutral","sentiment_score":-0.024449476972222328},{"text":"Just leave it on wireless router and go next.","start":1690.9451,"end":1694.645,"sentiment":"neutral","sentiment_score":-0.0025293734959430164}],"sentiment":"neutral","sentiment_score":0.007090942221967613,"num_words":17,"start":1655.2,"end":1694.645},{"sentences":[{"text":"Yeah.","start":1700.9451,"end":1701.185,"sentiment":"neutral","sentiment_score":0.0230750385671854},{"text":"What does it say on the type?","start":1701.185,"end":1702.805,"sentiment":"neutral","sentiment_score":0.013735556975007057},{"text":"It it that just click on the triple POE.","start":1708.62,"end":1713.6,"sentiment":"neutral","sentiment_score":0.022900959994230006},{"text":"Do you see that one?","start":1713.6599,"end":1714.7999,"sentiment":"neutral","sentiment_score":0.001072486117482185},{"text":"Yep.","start":1717.6749,"end":1718.1749,"sentiment":"neutral","sentiment_score":-0.020921699702739716}],"sentiment":"neutral","sentiment_score":0.013468404705433742,"num_words":23,"start":1700.9451,"end":1718.1749},{"sentences":[{"text":"No.","start":1720.7949,"end":1720.955,"sentiment":"neutral","sentiment_score":-0.1638210266828537},{"text":"No.","start":1720.955,"end":1721.355,"sentiment":"neutral","sentiment_score":-0.1359460949897766},{"text":"True.","start":1721.355,"end":1721.855,"sentiment":"neutral","sentiment_score":-0.0380135141313076},{"text":"Triple POE.","start":1722.075,"end":1722.975,"sentiment":"neutral","sentiment_score":0.017769725993275642},{"text":"Yeah.","start":1723.0349,"end":1723.5349,"sentiment":"neutral","sentiment_score":0.17903560400009155}],"sentiment":"neutral","sentiment_score":-0.02053426330288251,"num_words":6,"start":1720.7949,"end":1723.5349},{"sentences":[{"text":"Or send me a photo, please.","start":1723.995,"end":1725.5349,"sentiment":"neutral","sentiment_score":0.09007621308167775},{"text":"Send me a photo just so we yeah.","start":1725.6749,"end":1727.695,"sentiment":"neutral","sentiment_score":0.041742267552763224},{"text":"Okay.","start":1739.48,"end":1739.98,"sentiment":"neutral","sentiment_score":0.05724742263555527},{"text":"Yeah.","start":1740.2,"end":1740.675,"sentiment":"neutral","sentiment_score":0.04809919744729996},{"text":"P p p o e, Russian triple p o e.","start":1740.8351,"end":1742.915,"sentiment":"neutral","sentiment_score":0.028591902554035188}],"sentiment":"neutral","sentiment_score":0.04867927171289921,"num_words":26,"start":1723.995,"end":1742.915},{"sentences":[{"text":"Yep.","start":1742.915,"end":1743.415,"sentiment":"neutral","sentiment_score":0.07337222993373871},{"text":"Yeah.","start":1745.9551,"end":1746.1951,"sentiment":"neutral","sentiment_score":0.052459001541137695},{"text":"Go next, and it's gonna ask you for a username and password.","start":1746.1951,"end":1748.8351,"sentiment":"neutral","sentiment_score":0.04056145902723074},{"text":"Right?","start":1748.8351,"end":1749.3351,"sentiment":"neutral","sentiment_score":0.04009419307112694},{"text":"Okay.","start":1751.3151,"end":1751.635,"sentiment":"neutral","sentiment_score":0.06790414452552795}],"sentiment":"neutral","sentiment_score":0.04503544233739376,"num_words":16,"start":1742.915,"end":1751.635},{"sentences":[{"text":"I'm just gonna text you over the username.","start":1751.635,"end":1753.7351,"sentiment":"neutral","sentiment_score":0.06413050275295973},{"text":"Okay.","start":1777.005,"end":1777.3251,"sentiment":"neutral","sentiment_score":0.05136944353580475},{"text":"This is a username.","start":1777.3251,"end":1778.385,"sentiment":"neutral","sentiment_score":0.04406375531107187},{"text":"They could put that in the username.","start":1779.3251,"end":1780.785,"sentiment":"neutral","sentiment_score":0.034519630883421214},{"text":"And here's your password.","start":1800.115,"end":1801.1749,"sentiment":"neutral","sentiment_score":0.049344563856720924}],"sentiment":"neutral","sentiment_score":0.04915350660060843,"num_words":24,"start":1751.635,"end":1801.1749},{"sentences":[{"text":"Once you put those in, before you go next, send me a photo, please.","start":1804.6749,"end":1808.1349,"sentiment":"neutral","sentiment_score":0.03246956478272166},{"text":"Sorry?","start":1863.8251,"end":1864.3251,"sentiment":"neutral","sentiment_score":-0.07949258387088776},{"text":"A capital letter A.","start":1870.43,"end":1871.8099,"sentiment":"neutral","sentiment_score":0.0009064702317118645},{"text":"Just send me a photo before you go next, please.","start":1876.11,"end":1878.69,"sentiment":"neutral","sentiment_score":0.041185587272048},{"text":"Next or save whatever it says.","start":1881.87,"end":1883.39,"sentiment":"neutral","sentiment_score":0.020641667768359184}],"sentiment":"neutral","sentiment_score":0.0261260880955628,"num_words":35,"start":1804.6749,"end":1883.39},{"sentences":[{"text":"Yeah.","start":1883.39,"end":1883.89,"sentiment":"neutral","sentiment_score":0.04729000106453896},{"text":"Yeah.","start":1888.235,"end":1888.475,"sentiment":"neutral","sentiment_score":0.0361715592443943},{"text":"But before we go next, yeah, please send me a photo.","start":1888.475,"end":1891.055,"sentiment":"neutral","sentiment_score":0.021539037539200348},{"text":"Okay.","start":1897.1951,"end":1897.6951,"sentiment":"neutral","sentiment_score":0.05017554759979248},{"text":"Okay.","start":1899.59,"end":1900.09,"sentiment":"neutral","sentiment_score":0.03609473258256912}],"sentiment":"neutral","sentiment_score":0.02711075022816658,"num_words":15,"start":1883.39,"end":1900.09},{"sentences":[{"text":"Let's have a look.","start":1900.1499,"end":1901.21,"sentiment":"neutral","sentiment_score":0.02356516756117344},{"text":"No.","start":1909.35,"end":1909.59,"sentiment":"neutral","sentiment_score":0.037820808589458466},{"text":"Don't worry about that.","start":1909.59,"end":1910.73,"sentiment":"neutral","sentiment_score":0.01954533252865076},{"text":"I can't you see that little line on the password?","start":1912.035,"end":1914.1951,"sentiment":"neutral","sentiment_score":-0.003079509269446135},{"text":"It shows you the password.","start":1914.1951,"end":1915.2351,"sentiment":"neutral","sentiment_score":-0.02314488887786865}],"sentiment":"neutral","sentiment_score":0.002655969661039611,"num_words":24,"start":1900.1499,"end":1915.2351},{"sentences":[{"text":"I it's not showing me the password.","start":1915.2351,"end":1917.175,"sentiment":"neutral","sentiment_score":-0.07652039559824127},{"text":"But, anyway, just go next.","start":1920.5951,"end":1922.2151,"sentiment":"neutral","sentiment_score":-0.0056627696380019184},{"text":"Yeah, please.","start":1927.9,"end":1928.4601,"sentiment":"neutral","sentiment_score":0.08627422153949738},{"text":"Yeah.","start":1928.4601,"end":1928.7001,"sentiment":"neutral","sentiment_score":0.0932910367846489},{"text":"So we don't have to go back and forth.","start":1928.7001,"end":1930.64,"sentiment":"neutral","sentiment_score":0.046890466577476926}],"sentiment":"neutral","sentiment_score":0.005162377570134898,"num_words":24,"start":1915.2351,"end":1930.64},{"sentences":[{"text":"And just click on that little live thing.","start":1933.1,"end":1934.7001,"sentiment":"neutral","sentiment_score":0.07440753933042288},{"text":"It'll show the password as well.","start":1934.7001,"end":1936.64,"sentiment":"neutral","sentiment_score":0.0631411224603653},{"text":"Thank you.","start":1945.845,"end":1946.665,"sentiment":"neutral","sentiment_score":0.05253921076655388},{"text":"Here.","start":1955.17,"end":1955.5701,"sentiment":"neutral","sentiment_score":0.030157359316945076},{"text":"12318.","start":1955.5701,"end":1956.87,"sentiment":"neutral","sentiment_score":0.03203399479389191}],"sentiment":"neutral","sentiment_score":0.0634098236138622,"num_words":18,"start":1933.1,"end":1956.87},{"sentences":[{"text":"Okay.","start":1957.89,"end":1958.21,"sentiment":"neutral","sentiment_score":0.18642787635326383},{"text":"That's good.","start":1958.21,"end":1958.77,"sentiment":"positive","sentiment_score":0.4086349457502365},{"text":"Alright.","start":1958.77,"end":1959.17,"sentiment":"neutral","sentiment_score":0.23826532065868375},{"text":"Go next.","start":1959.17,"end":1959.91,"sentiment":"neutral","sentiment_score":0.16466182470321655},{"text":"Show me a photo because this is still part of the process.","start":1970.9149,"end":1975.395,"sentiment":"neutral","sentiment_score":-0.017052181375523407}],"sentiment":"neutral","sentiment_score":0.07592558674514294,"num_words":18,"start":1957.89,"end":1975.395},{"sentences":[{"text":"Until we finish this, service is not gonna come online.","start":1975.395,"end":1979.255,"sentiment":"neutral","sentiment_score":-0.10907459333539009},{"text":"Okay.","start":1994.755,"end":1994.995,"sentiment":"neutral","sentiment_score":0.045296721160411835},{"text":"Here we go.","start":1994.995,"end":1995.895,"sentiment":"neutral","sentiment_score":0.03055788700779279},{"text":"So what does it say?","start":1996.355,"end":1997.475,"sentiment":"neutral","sentiment_score":0.014236322417855263},{"text":"2.4.","start":1997.475,"end":1998.935,"sentiment":"neutral","sentiment_score":0.0024762353859841824}],"sentiment":"neutral","sentiment_score":-0.04400588518474251,"num_words":20,"start":1975.395,"end":1998.935},{"sentences":[{"text":"Oh, no.","start":2000.115,"end":2000.595,"sentiment":"neutral","sentiment_score":-0.1674497276544571},{"text":"I don't have to just go next.","start":2000.595,"end":2002.135,"sentiment":"neutral","sentiment_score":-0.1506201827100345},{"text":"Yep.","start":2033.615,"end":2034.115,"sentiment":"neutral","sentiment_score":0.11047500371932983},{"text":"Okay.","start":2034.4149,"end":2034.815,"sentiment":"neutral","sentiment_score":0.10074973106384276},{"text":"Let's have a look.","start":2034.815,"end":2035.7949,"sentiment":"neutral","sentiment_score":0.09336859732866287}],"sentiment":"neutral","sentiment_score":-0.05363610734542211,"num_words":15,"start":2000.115,"end":2035.7949},{"sentences":[{"text":"Oh, that's your PIN code.","start":2044.33,"end":2045.53,"sentiment":"neutral","sentiment_score":0.05907609909772873},{"text":"Alright.","start":2045.53,"end":2045.85,"sentiment":"neutral","sentiment_score":0.08904504776000977},{"text":"Just go next.","start":2045.85,"end":2046.75,"sentiment":"neutral","sentiment_score":0.0620417483150959},{"text":"Did you wanna change the name on the Wi Fi or just leave it as it is?","start":2047.85,"end":2051.23,"sentiment":"neutral","sentiment_score":0.05517617678817581},{"text":"Probably just leave it as it is.","start":2051.805,"end":2053.005,"sentiment":"neutral","sentiment_score":0.03063161750989301}],"sentiment":"neutral","sentiment_score":0.0522111247321873,"num_words":33,"start":2044.33,"end":2053.005},{"sentences":[{"text":"Yeah.","start":2053.005,"end":2053.165,"sentiment":"neutral","sentiment_score":0.04874232783913613},{"text":"And just go next go next.","start":2053.165,"end":2054.605,"sentiment":"neutral","sentiment_score":0.03190229460597038},{"text":"Yeah.","start":2054.605,"end":2055.105,"sentiment":"neutral","sentiment_score":0.04529804736375809},{"text":"Because on these sorry?","start":2055.405,"end":2057.185,"sentiment":"neutral","sentiment_score":-0.008725488558411598},{"text":"Yeah.","start":2059.645,"end":2059.9648,"sentiment":"neutral","sentiment_score":0.014482038095593452}],"sentiment":"neutral","sentiment_score":0.02038724820774335,"num_words":13,"start":2053.005,"end":2059.9648},{"sentences":[{"text":"I can you can change it, but I'm not gonna guarantee if it's gonna work properly.","start":2059.9648,"end":2063.905,"sentiment":"neutral","sentiment_score":-0.046180153265595436},{"text":"Yeah.","start":2064.2048,"end":2064.525,"sentiment":"neutral","sentiment_score":0.034266576170921326},{"text":"Just put whatever you want.","start":2064.525,"end":2065.645,"sentiment":"neutral","sentiment_score":0.036380641907453534},{"text":"You can delete tape your link and put whatever you want on there.","start":2065.645,"end":2068.63,"sentiment":"neutral","sentiment_score":0.006309764316448798},{"text":"Let's go next.","start":2073.0098,"end":2073.91,"sentiment":"neutral","sentiment_score":0.008989116797844568}],"sentiment":"neutral","sentiment_score":-0.010887325790367629,"num_words":38,"start":2059.9648,"end":2073.91},{"sentences":[{"text":"Alright.","start":2082.265,"end":2082.585,"sentiment":"neutral","sentiment_score":-0.0013554170727729795},{"text":"Just go no.","start":2082.585,"end":2083.785,"sentiment":"neutral","sentiment_score":-0.05469713111718496},{"text":"Better send me a photo.","start":2083.785,"end":2085.005,"sentiment":"neutral","sentiment_score":-0.07450454160571099},{"text":"These TP Link, so I don't not a good I'm not a fan of TP Link.","start":2090.425,"end":2094.825,"sentiment":"negative","sentiment_score":-0.33899511862546206},{"text":"It's just a little bit complex.","start":2094.825,"end":2100.6501,"sentiment":"neutral","sentiment_score":-0.2155089204510053}],"sentiment":"neutral","sentiment_score":-0.23403048190859058,"num_words":31,"start":2082.265,"end":2100.6501},{"sentences":[{"text":"No.","start":2102.87,"end":2103.11,"sentiment":"negative","sentiment_score":-0.3672213554382324},{"text":"We don't use TP Link.","start":2103.11,"end":2104.57,"sentiment":"neutral","sentiment_score":-0.31187244057655333},{"text":"No.","start":2106.23,"end":2106.73,"sentiment":"neutral","sentiment_score":-0.2301443517208099},{"text":"We use three different types.","start":2112.655,"end":2115.635,"sentiment":"neutral","sentiment_score":-0.03716846778988838},{"text":"Yeah.","start":2119.135,"end":2119.4548,"sentiment":"neutral","sentiment_score":0.00020297057926654816}],"sentiment":"neutral","sentiment_score":-0.18018209833938342,"num_words":13,"start":2102.87,"end":2119.4548},{"sentences":[{"text":"Okay.","start":2119.4548,"end":2119.855,"sentiment":"neutral","sentiment_score":0.008474703878164291},{"text":"Just go just go next.","start":2119.855,"end":2121.155,"sentiment":"neutral","sentiment_score":-0.0008255187422037125},{"text":"We use the Avrin and it's a different oh, where is it?","start":2124.5798,"end":2131.64,"sentiment":"neutral","sentiment_score":0.003328512034689387},{"text":"So we got the Wi Fi six we use at Avory, and the Wi Fi seven is a different brand.","start":2131.8599,"end":2137.695,"sentiment":"neutral","sentiment_score":0.040177098289132115},{"text":"But we because we buy directly from the fabric, and so they get it they get to make it the way we want them to make sure they work on the different networks and stuff like that.","start":2137.855,"end":2146.115,"sentiment":"neutral","sentiment_score":0.09821734627759135}],"sentiment":"neutral","sentiment_score":0.05975830710182587,"num_words":75,"start":2119.4548,"end":2146.115},{"sentences":[{"text":"Okay.","start":2154.8599,"end":2155.3599,"sentiment":"neutral","sentiment_score":0.05274304002523422},{"text":"Yeah.","start":2158.46,"end":2158.8599,"sentiment":"neutral","sentiment_score":0.07362459599971771},{"text":"Save.","start":2158.8599,"end":2159.18,"sentiment":"neutral","sentiment_score":0.06442822515964508},{"text":"Just click on save.","start":2159.18,"end":2160.4,"sentiment":"neutral","sentiment_score":0.06484534312039614},{"text":"Let me know when you've clicked save.","start":2165.855,"end":2167.795,"sentiment":"neutral","sentiment_score":0.05392592666404588}],"sentiment":"neutral","sentiment_score":0.05911848002246448,"num_words":14,"start":2154.8599,"end":2167.795},{"sentences":[{"text":"Okay.","start":2170.6548,"end":2171.055,"sentiment":"neutral","sentiment_score":0.13801608979701996},{"text":"You're online.","start":2171.055,"end":2171.795,"sentiment":"neutral","sentiment_score":0.14559488743543625},{"text":"So your service is online.","start":2171.9348,"end":2173.535,"sentiment":"neutral","sentiment_score":0.18290370106697082},{"text":"The only thing is because it's a it's an AC.","start":2173.535,"end":2176.595,"sentiment":"neutral","sentiment_score":-0.017774204723536968},{"text":"It's the old version router.","start":2176.7349,"end":2179.96,"sentiment":"neutral","sentiment_score":-0.09155863672494888}],"sentiment":"neutral","sentiment_score":0.030790832136636196,"num_words":23,"start":2170.6548,"end":2179.96},{"sentences":[{"text":"We can guarantee you a proper a proper, let's say, outcome because this is a boost this is a boost upgrade.","start":2179.96,"end":2190.6802,"sentiment":"neutral","sentiment_score":0.1371737722130049},{"text":"The boost upgrades don't support these type of routers.","start":2190.6802,"end":2193.665,"sentiment":"neutral","sentiment_score":-0.14517727080318663},{"text":"But anyway, what I want you to do in the URL alright.","start":2193.665,"end":2199.205,"sentiment":"neutral","sentiment_score":0.03804293336967627},{"text":"So yeah.","start":2199.505,"end":2200.625,"sentiment":"neutral","sentiment_score":0.04133221693336964},{"text":"Yeah.","start":2200.625,"end":2201.125,"sentiment":"neutral","sentiment_score":0.030909696593880653}],"sentiment":"neutral","sentiment_score":0.04764762466980351,"num_words":45,"start":2179.96,"end":2201.125},{"sentences":[{"text":"In the URL, I want you to do this.","start":2201.585,"end":2203.765,"sentiment":"neutral","sentiment_score":0.05376016886697875},{"text":"I'm just gonna test it, send it to you.","start":2204.97,"end":2207.31,"sentiment":"neutral","sentiment_score":0.18132899204889932},{"text":"You'll see it there.","start":2210.09,"end":2211.31,"sentiment":"neutral","sentiment_score":0.17391066998243332},{"text":"And just run a couple of tests on the on on yeah.","start":2212.89,"end":2217.8699,"sentiment":"neutral","sentiment_score":0.13405947821835676},{"text":"On your laptop, please.","start":2218.41,"end":2220.19,"sentiment":"neutral","sentiment_score":0.049460831098258495}],"sentiment":"neutral","sentiment_score":0.12152637345226187,"num_words":38,"start":2201.585,"end":2220.19},{"sentences":[{"text":"On your laptop in the URL, just yes.","start":2221.715,"end":2224.0552,"sentiment":"neutral","sentiment_score":0.053997564129531384},{"text":"Write down speedtest.net with Ookla because that's a universal brand, global service.","start":2224.2751,"end":2230.375,"sentiment":"neutral","sentiment_score":0.19068659966190657},{"text":"It's there.","start":2231.875,"end":2232.615,"sentiment":"neutral","sentiment_score":0.13605356961488724},{"text":"Speed test, all one word, .net.","start":2234.8599,"end":2237.8398,"sentiment":"neutral","sentiment_score":0.032464150649805866},{"text":"Yeah.","start":2242.54,"end":2243.04,"sentiment":"neutral","sentiment_score":0.05082710087299347}],"sentiment":"neutral","sentiment_score":0.11165306389588735,"num_words":29,"start":2221.715,"end":2243.04},{"sentences":[{"text":"Yep.","start":2248.395,"end":2248.895,"sentiment":"neutral","sentiment_score":0.11482580751180647},{"text":"And just send me a photo of the results, please.","start":2249.0352,"end":2251.375,"sentiment":"neutral","sentiment_score":0.10128940641880035},{"text":"I need you to do at least two, please, if you don't mind.","start":2251.915,"end":2254.735,"sentiment":"neutral","sentiment_score":-0.027616885848916493},{"text":"Sorry?","start":2269.78,"end":2270.18,"sentiment":"neutral","sentiment_score":-0.061165206134319305},{"text":"Your speed is 100 day and 40 up.","start":2270.18,"end":2272.92,"sentiment":"neutral","sentiment_score":-0.0496718343347311}],"sentiment":"neutral","sentiment_score":0.009398802268234167,"num_words":33,"start":2248.395,"end":2272.92},{"sentences":[{"text":"The five hundred five hundred, that's the boost bandwidth, but the speed is one forty.","start":2281.745,"end":2286.865,"sentiment":"neutral","sentiment_score":-0.023979315037528672},{"text":"But as I said, this router is not it's an AC router.","start":2286.865,"end":2290.4,"sentiment":"neutral","sentiment_score":-0.2513229089478652},{"text":"It's not gonna work too good on the boost.","start":2290.4,"end":2292.26,"sentiment":"negative","sentiment_score":-0.35822662380006576},{"text":"So you're not gonna get five hundred five hundred.","start":2293.52,"end":2295.44,"sentiment":"neutral","sentiment_score":-0.20421256290541756},{"text":"You're gonna get a speed on a bandwidth that's 500 up and down.","start":2295.44,"end":2301.0598,"sentiment":"neutral","sentiment_score":-0.04082125389518646}],"sentiment":"neutral","sentiment_score":-0.15462402782627735,"num_words":58,"start":2281.745,"end":2301.0598},{"sentences":[{"text":"So there's more traffic goes through that bandwidth.","start":2301.4949,"end":2303.815,"sentiment":"neutral","sentiment_score":0.030060464632697403},{"text":"There won't be any dropouts or congestions or lagging or anything like that.","start":2303.815,"end":2309.115,"sentiment":"neutral","sentiment_score":-0.12950053696448988},{"text":"So that's a boost.","start":2309.255,"end":2310.3948,"sentiment":"neutral","sentiment_score":-0.16916349157691002},{"text":"Can you are you able to send me a photo of that, please?","start":2318.77,"end":2321.27,"sentiment":"neutral","sentiment_score":0.04269700554700998},{"text":"Yeah, please.","start":2332.395,"end":2332.955,"sentiment":"neutral","sentiment_score":0.04801257140934467}],"sentiment":"neutral","sentiment_score":-0.03671477537136525,"num_words":40,"start":2301.4949,"end":2332.955},{"sentences":[{"text":"Yeah.","start":2332.955,"end":2333.455,"sentiment":"neutral","sentiment_score":0.04663928598165512},{"text":"Well, I was gonna do at least two.","start":2333.755,"end":2335.275,"sentiment":"neutral","sentiment_score":0.04386928374879062},{"text":"Normally, we get customers to do three, but at least two is plenty on the on this plan.","start":2335.275,"end":2340.7349,"sentiment":"neutral","sentiment_score":0.074603414369954},{"text":"Okay.","start":2349.92,"end":2350.24,"sentiment":"neutral","sentiment_score":0.2833593785762787},{"text":"So your speed's good.","start":2350.24,"end":2351.76,"sentiment":"positive","sentiment_score":0.547082930803299}],"sentiment":"neutral","sentiment_score":0.13162956613814458,"num_words":32,"start":2332.955,"end":2351.76},{"sentences":[{"text":"It's very good.","start":2351.76,"end":2352.74,"sentiment":"positive","sentiment_score":0.7122095028559366},{"text":"It's ninety three ninety eight.","start":2353.28,"end":2355.28,"sentiment":"positive","sentiment_score":0.37342884540557864},{"text":"You'll probably end up getting a 100 on the next one.","start":2355.28,"end":2357.655,"sentiment":"neutral","sentiment_score":0.3150212981484153},{"text":"Well, you gotta wait for it to finish.","start":2364.055,"end":2365.7551,"sentiment":"neutral","sentiment_score":-0.19174067303538322},{"text":"But as I said, on this router, we can't guarantee a proper outcome.","start":2368.935,"end":2372.615,"sentiment":"neutral","sentiment_score":-0.23731165551222289}],"sentiment":"neutral","sentiment_score":0.07125075273215771,"num_words":40,"start":2351.76,"end":2372.615},{"sentences":[{"text":"Has to be a minimum Wi Fi six.","start":2372.615,"end":2375.47,"sentiment":"neutral","sentiment_score":-0.09225564636290073},{"text":"These are NBN standards here in Australia.","start":2375.47,"end":2377.97,"sentiment":"neutral","sentiment_score":-0.03672113615487303},{"text":"And this laptop, is it a Windows or looks like a Windows one.","start":2384.5098,"end":2388.19,"sentiment":"neutral","sentiment_score":-0.036153023632673115},{"text":"Yeah?","start":2388.19,"end":2388.69,"sentiment":"neutral","sentiment_score":-0.008971152827143669},{"text":"Yeah.","start":2391.585,"end":2391.825,"sentiment":"neutral","sentiment_score":-0.0023825210519135}],"sentiment":"neutral","sentiment_score":-0.04921453683637082,"num_words":30,"start":2372.615,"end":2391.825},{"sentences":[{"text":"Which one is it?","start":2391.825,"end":2392.865,"sentiment":"neutral","sentiment_score":-0.007444776012562215},{"text":"The Windows 11, Windows 10?","start":2392.865,"end":2394.725,"sentiment":"neutral","sentiment_score":-0.007255876995623111},{"text":"Oh, it's a Surfer.","start":2399.905,"end":2400.705,"sentiment":"neutral","sentiment_score":-0.016588209196925163},{"text":"Yeah.","start":2400.705,"end":2400.865,"sentiment":"neutral","sentiment_score":-0.014205443672835829},{"text":"But they're still they use a oh, so that'd be like a Windows 10, something like that.","start":2400.865,"end":2414.1301,"sentiment":"neutral","sentiment_score":-0.07337211970897282}],"sentiment":"neutral","sentiment_score":-0.04496589692069158,"num_words":31,"start":2391.825,"end":2414.1301},{"sentences":[{"text":"Windows eight, seven, eight, ten.","start":2414.1301,"end":2415.73,"sentiment":"neutral","sentiment_score":-0.037435900419950485},{"text":"I don't know.","start":2415.73,"end":2416.47,"sentiment":"neutral","sentiment_score":-0.10848766316970189},{"text":"Yeah.","start":2436.75,"end":2436.99,"sentiment":"neutral","sentiment_score":-0.08851386606693268},{"text":"I had a feeling this would happen.","start":2436.99,"end":2438.6099,"sentiment":"neutral","sentiment_score":-0.1550579688378743},{"text":"Yeah.","start":2438.75,"end":2439.07,"sentiment":"neutral","sentiment_score":-0.04571542888879776}],"sentiment":"neutral","sentiment_score":-0.1018986804958652,"num_words":17,"start":2414.1301,"end":2439.07},{"sentences":[{"text":"This has got this has got to do with the router then.","start":2439.07,"end":2442.21,"sentiment":"neutral","sentiment_score":-0.05319266673177481},{"text":"You're gonna have to get a a minimum Wi Fi six router.","start":2442.27,"end":2445.25,"sentiment":"neutral","sentiment_score":-0.03866308772315582},{"text":"Well, the Wi Fi six router is it's a router.","start":2448.1948,"end":2451.075,"sentiment":"neutral","sentiment_score":-0.017914914712309837},{"text":"It's a different technology that it has inside the router itself, a different type of processor router.","start":2451.075,"end":2457.1748,"sentiment":"neutral","sentiment_score":-0.03707687370479107},{"text":"Everything's different.","start":2457.395,"end":2458.535,"sentiment":"neutral","sentiment_score":-0.07103164121508598}],"sentiment":"neutral","sentiment_score":-0.038750723320639356,"num_words":53,"start":2439.07,"end":2458.535},{"sentences":[{"text":"Although that that speed on what the top already you have, it's it's it's really good.","start":2459.13,"end":2465.5298,"sentiment":"neutral","sentiment_score":0.18157709343358874},{"text":"It's not a bad speed.","start":2465.5298,"end":2466.5698,"sentiment":"positive","sentiment_score":0.44813473224639894},{"text":"It's a good speed on that router.","start":2466.5698,"end":2468.19,"sentiment":"positive","sentiment_score":0.7320707355226789},{"text":"But that router that you're using, the AC routers and the SIGA common, so they're all they go back before September.","start":2468.3298,"end":2479.315,"sentiment":"neutral","sentiment_score":0.22656011510462987},{"text":"Yes.","start":2484.575,"end":2485.075,"sentiment":"neutral","sentiment_score":0.10858556628227234}],"sentiment":"neutral","sentiment_score":0.3027350057661533,"num_words":50,"start":2459.13,"end":2485.075},{"sentences":[{"text":"On the Wi Fi six.","start":2485.135,"end":2486.595,"sentiment":"neutral","sentiment_score":0.06462869495153427},{"text":"Oh, yeah.","start":2490.6301,"end":2491.11,"sentiment":"neutral","sentiment_score":0.02222295291721821},{"text":"It's it's you should on this router here, normally, other people are getting around it.","start":2491.11,"end":2495.43,"sentiment":"neutral","sentiment_score":0.024696579575538634},{"text":"On a 100 plan, they're probably getting about a 40 or 50, something like that on other other networks.","start":2495.43,"end":2501.03,"sentiment":"neutral","sentiment_score":0.01599812850748238},{"text":"But with us, the speed, it's extremely well on that type of router.","start":2501.03,"end":2506.4949,"sentiment":"positive","sentiment_score":0.375771511059541}],"sentiment":"neutral","sentiment_score":0.1097598548081738,"num_words":54,"start":2485.135,"end":2506.4949},{"sentences":[{"text":"See, because the routers when those routers came out, the speeds in Australia were 20 what was it?","start":2507.035,"end":2514.155,"sentiment":"neutral","sentiment_score":0.03201385266664955},{"text":"Twelve, twenty five, and 50.","start":2514.155,"end":2516.98,"sentiment":"neutral","sentiment_score":0.010268958657979966},{"text":"Then it went to 25, 5,100.","start":2517.76,"end":2520.3398,"sentiment":"neutral","sentiment_score":0.009154889111717543},{"text":"Now you're getting 500, 1,000, 2,000.","start":2521.1199,"end":2526.5,"sentiment":"neutral","sentiment_score":0.029262860926489036},{"text":"And these top these top of rails don't handle those type of boosts because they're not made for it.","start":2527.0552,"end":2531.715,"sentiment":"neutral","sentiment_score":-0.15233207415593297}],"sentiment":"neutral","sentiment_score":-0.03770756976747954,"num_words":54,"start":2507.035,"end":2531.715},{"sentences":[{"text":"So those they they go back to the old to the old system.","start":2532.655,"end":2537.695,"sentiment":"neutral","sentiment_score":-0.019992066117433403},{"text":"And now with everything's all changing from asymmetrics to symmetrics.","start":2537.695,"end":2542.5151,"sentiment":"neutral","sentiment_score":0.01035119527950883},{"text":"So, yeah, you need specific router to handle the what all these new upgrades.","start":2544.47,"end":2548.3298,"sentiment":"neutral","sentiment_score":-0.011533083261123725},{"text":"So we got we got net we got sorry?","start":2551.3499,"end":2554.82,"sentiment":"neutral","sentiment_score":-0.019769538297421403},{"text":"Yeah.","start":2555.565,"end":2555.805,"sentiment":"neutral","sentiment_score":0.07307294011116028}],"sentiment":"neutral","sentiment_score":-0.008993637807508732,"num_words":47,"start":2532.655,"end":2555.805},{"sentences":[{"text":"Well, you you should have you should with those speeds, you should have no problems.","start":2555.805,"end":2559.425,"sentiment":"neutral","sentiment_score":0.1884695366024971},{"text":"When you feel that you got yeah.","start":2559.885,"end":2565.805,"sentiment":"neutral","sentiment_score":0.16422340806041444},{"text":"Because they come, it's a it's a VDSL router.","start":2565.805,"end":2568.4648,"sentiment":"neutral","sentiment_score":0.07596982311871317},{"text":"That goes back about yeah.","start":2569.28,"end":2577.2,"sentiment":"neutral","sentiment_score":0.041870960220694545},{"text":"Well, that would have been on an NBN.","start":2577.2,"end":2578.9,"sentiment":"neutral","sentiment_score":0.012102280132239684}],"sentiment":"neutral","sentiment_score":0.11287518990204924,"num_words":44,"start":2555.805,"end":2578.9},{"sentences":[{"text":"That would have been a VDSL.","start":2579.04,"end":2581.845,"sentiment":"neutral","sentiment_score":-0.004907587543129921},{"text":"So v a lot of those VDSL only have fiber to the node or to the curb, and they they only work between 50 to a 100, but you're lucky if you get fifty, sixty on a 100 plan because they're not made for the high speed.","start":2582.225,"end":2595.0251,"sentiment":"neutral","sentiment_score":0.024511302207061585},{"text":"The VDSL is just the next yeah.","start":2595.0251,"end":2607.24,"sentiment":"neutral","sentiment_score":-0.09209635587675231},{"text":"I think you got ripped off there.","start":2607.24,"end":2608.94,"sentiment":"negative","sentiment_score":-0.5587184599467686},{"text":"You'll never get a $2.50 on that router.","start":2612.4148,"end":2614.595,"sentiment":"neutral","sentiment_score":-0.18005466647446156}],"sentiment":"neutral","sentiment_score":-0.06498073818782965,"num_words":75,"start":2579.04,"end":2614.595},{"sentences":[{"text":"It's gotta be so those routers, they go to up to 300 Mbps, some of those routers, or 500 m up to.","start":2616.4949,"end":2628.67,"sentiment":"neutral","sentiment_score":0.015284238425506786},{"text":"That's the ACV routers.","start":2629.21,"end":2631.31,"sentiment":"neutral","sentiment_score":0.03631506999954581},{"text":"But the new routers, you get the a x 3,000, the 5,000, or 1.5 gig ports and stuff like that.","start":2631.45,"end":2639.45,"sentiment":"neutral","sentiment_score":0.04882680829614401},{"text":"Completely different technology with optic fiber, and it's all starting to make these big changes here in Australia, which it's happened overseas a long long before we're actually starting to get this working because it all started in September 2025.","start":2639.45,"end":2658.88,"sentiment":"neutral","sentiment_score":0.005260132718831301},{"text":"So September, October, November, December plus what we're in now, that's only eight months ago.","start":2659.42,"end":2665.28,"sentiment":"neutral","sentiment_score":0.00614898440738519}],"sentiment":"neutral","sentiment_score":0.017432571942042008,"num_words":101,"start":2616.4949,"end":2665.28},{"sentences":[{"text":"Other countries have had a bloody ten ten, fifteen years ago.","start":2665.5,"end":2669.525,"sentiment":"neutral","sentiment_score":-0.08500801094553688},{"text":"That's how far back we are.","start":2669.525,"end":2672.9849,"sentiment":"neutral","sentiment_score":-0.03700614285965761},{"text":"But as you said, if you can use it and it works on your on your gaming and all that way, you you got no no need to if you're gonna buy a new router, let me know which one you want because we as I said, we got the Wi Fi six and the Wi Fi sevens.","start":2673.605,"end":2692.99,"sentiment":"neutral","sentiment_score":0.167953969300564},{"text":"And on on on on they're they're they're old old technology now.","start":2694.205,"end":2703.185,"sentiment":"neutral","sentiment_score":-0.09592230586955945},{"text":"JB Hi Fi.","start":2709.34,"end":2710.22,"sentiment":"neutral","sentiment_score":0.020880140985051792}],"sentiment":"neutral","sentiment_score":0.08328642215993669,"num_words":90,"start":2665.5,"end":2710.22},{"sentences":[{"text":"Let's let me just see what they got there.","start":2710.22,"end":2712.32,"sentiment":"neutral","sentiment_score":0.037432702258229256},{"text":"JB Hi Fi.","start":2716.22,"end":2717.76,"sentiment":"neutral","sentiment_score":0.04357016707460085},{"text":"Y five six.","start":2723.095,"end":2725.035,"sentiment":"neutral","sentiment_score":0.05881020426750183},{"text":"Cool.","start":2732.92,"end":2733.42,"sentiment":"neutral","sentiment_score":0.1951545923948288},{"text":"Okay.","start":2734.68,"end":2735.18,"sentiment":"neutral","sentiment_score":0.11052216589450836}],"sentiment":"neutral","sentiment_score":0.05586542309645344,"num_words":17,"start":2710.22,"end":2735.18},{"sentences":[{"text":"JB Hi Fi.","start":2735.24,"end":2736.46,"sentiment":"neutral","sentiment_score":0.08274372667074203},{"text":"So you got the the TP Link Archer 5,400.","start":2736.84,"end":2742.3,"sentiment":"neutral","sentiment_score":0.09325674176216125},{"text":"JB Hi Fi, that's $240.","start":2743.0,"end":2745.16,"sentiment":"neutral","sentiment_score":0.14801741242408753},{"text":"And you got the TP Link b nine.","start":2745.16,"end":2747.66,"sentiment":"neutral","sentiment_score":0.25104370154440403},{"text":"That's 9,700 try.","start":2748.645,"end":2750.885,"sentiment":"neutral","sentiment_score":0.2654922505219777}],"sentiment":"neutral","sentiment_score":0.16544483149690287,"num_words":28,"start":2735.24,"end":2750.885},{"sentences":[{"text":"Oh, that's in Amazon.","start":2750.885,"end":2752.0251,"sentiment":"neutral","sentiment_score":0.15987232327461243},{"text":"That's that's $466.","start":2752.085,"end":2755.625,"sentiment":"neutral","sentiment_score":0.17547476788361868},{"text":"And you've got let's have a look.","start":2756.645,"end":2759.7651,"sentiment":"neutral","sentiment_score":0.09981894067355565},{"text":"Okay.","start":2759.7651,"end":2760.165,"sentiment":"neutral","sentiment_score":0.04967884346842766},{"text":"JB Hi Fi.","start":2760.165,"end":2761.305,"sentiment":"neutral","sentiment_score":0.029506655409932137}],"sentiment":"neutral","sentiment_score":0.11126916617568997,"num_words":18,"start":2750.885,"end":2761.305},{"sentences":[{"text":"Come on.","start":2761.685,"end":2762.165,"sentiment":"neutral","sentiment_score":0.016911073587834835},{"text":"JB no.","start":2762.165,"end":2762.805,"sentiment":"neutral","sentiment_score":-0.08548456057906151},{"text":"That wasn't.","start":2762.805,"end":2763.545,"sentiment":"neutral","sentiment_score":-0.15708114951848984},{"text":"JB Hi Fi.","start":2764.59,"end":2766.1301,"sentiment":"neutral","sentiment_score":0.0005888274560372034},{"text":"JB okay.","start":2770.6702,"end":2771.4702,"sentiment":"neutral","sentiment_score":0.023581201676279306}],"sentiment":"neutral","sentiment_score":-0.036580035208978436,"num_words":11,"start":2761.685,"end":2771.4702},{"sentences":[{"text":"We had JB Hi Fi.","start":2771.4702,"end":2773.01,"sentiment":"neutral","sentiment_score":0.03241688460111618},{"text":"I was looking at the layout.","start":2773.7102,"end":2776.62,"sentiment":"neutral","sentiment_score":0.02566383561740319},{"text":"Alright.","start":2778.235,"end":2778.715,"sentiment":"neutral","sentiment_score":0.1195494383573532},{"text":"Wi Fi sixes.","start":2778.715,"end":2779.855,"sentiment":"neutral","sentiment_score":0.08233665426572163},{"text":"They got the TP Link AX 3,000 gigabyte Wi Fi 6, $459.","start":2783.595,"end":2789.375,"sentiment":"neutral","sentiment_score":0.15518348726133505}],"sentiment":"neutral","sentiment_score":0.09425291425927922,"num_words":27,"start":2771.4702,"end":2789.375},{"sentences":[{"text":"They got the Asus RTAX, which is a better router.","start":2790.9702,"end":2795.4502,"sentiment":"neutral","sentiment_score":0.2850788846611977},{"text":"That's that's a x 1,800.","start":2795.4502,"end":2798.4302,"sentiment":"neutral","sentiment_score":0.1773603618144989},{"text":"Wi Fi six, yeah, one seventy nine.","start":2799.29,"end":2801.7102,"sentiment":"neutral","sentiment_score":0.07167087548545428},{"text":"Other routers around about the 400 for No.","start":2802.795,"end":2813.915,"sentiment":"neutral","sentiment_score":-0.18482738453894854},{"text":"The the Wi Fi we got our hang on.","start":2813.915,"end":2815.595,"sentiment":"neutral","sentiment_score":-0.0842618660794364}],"sentiment":"neutral","sentiment_score":0.051341305462977826,"num_words":39,"start":2790.9702,"end":2815.595},{"sentences":[{"text":"Let me have a look.","start":2815.595,"end":2816.655,"sentiment":"neutral","sentiment_score":0.011780856549739838},{"text":"I gotta just open up the outside.","start":2816.87,"end":2818.33,"sentiment":"neutral","sentiment_score":0.00180849273289953},{"text":"So for what you wanna do, the Wi Fi six that we have super networks.","start":2821.03,"end":2826.49,"sentiment":"neutral","sentiment_score":0.02375218930343787},{"text":"Come on.","start":2826.55,"end":2826.95,"sentiment":"neutral","sentiment_score":0.061843641102313995},{"text":"You were right.","start":2826.95,"end":2827.67,"sentiment":"neutral","sentiment_score":0.18460817138353983}],"sentiment":"neutral","sentiment_score":0.03454244899330661,"num_words":32,"start":2815.595,"end":2827.67},{"sentences":[{"text":"Super networks.","start":2827.67,"end":2828.49,"sentiment":"neutral","sentiment_score":0.21787526458501816},{"text":"And it comes provisioned and everything.","start":2830.235,"end":2831.915,"sentiment":"neutral","sentiment_score":0.16532194117705026},{"text":"You just gotta plug it in.","start":2831.915,"end":2832.875,"sentiment":"neutral","sentiment_score":0.09967361142237981},{"text":"That's it.","start":2832.875,"end":2833.615,"sentiment":"neutral","sentiment_score":0.11610006913542747},{"text":"It's $1.39 95, but that's a dual band a x 3,000 Wi Fi six.","start":2834.7952,"end":2840.7952,"sentiment":"neutral","sentiment_score":0.07080052367278508}],"sentiment":"neutral","sentiment_score":0.10830437714854876,"num_words":30,"start":2827.67,"end":2840.7952},{"sentences":[{"text":"Then we got the Wi Fi seven if you wanna but as I said, what are you gonna be using the Internet for?","start":2840.7952,"end":2846.39,"sentiment":"neutral","sentiment_score":0.02220399127058361},{"text":"Are you gonna use it for professional gaming or just time gaming?","start":2846.39,"end":2849.29,"sentiment":"neutral","sentiment_score":0.011200069139401117},{"text":"Okay.","start":2859.785,"end":2860.285,"sentiment":"neutral","sentiment_score":-0.02454080805182457},{"text":"Let let me just see what hang on.","start":2860.505,"end":2862.585,"sentiment":"neutral","sentiment_score":-0.017637410201132298},{"text":"Let me just see what yeah.","start":2862.585,"end":2865.2449,"sentiment":"neutral","sentiment_score":-0.014840954604248205}],"sentiment":"neutral","sentiment_score":0.007808136232197285,"num_words":50,"start":2840.7952,"end":2865.2449},{"sentences":[{"text":"Superlooper not on this network.","start":2872.67,"end":2874.45,"sentiment":"neutral","sentiment_score":-0.11839476078748704},{"text":"This is a private this is a private embedded network.","start":2876.91,"end":2879.95,"sentiment":"neutral","sentiment_score":0.002242248505353927},{"text":"It has nothing to do with m b n.","start":2879.95,"end":2881.8098,"sentiment":"neutral","sentiment_score":-0.042208866526683174},{"text":"And we got such one.","start":2882.7651,"end":2890.065,"sentiment":"neutral","sentiment_score":0.04988192431628704},{"text":"We got the the power we got the super power boost 1,001, which is a a 500 Mbps.","start":2890.2852,"end":2897.5051,"sentiment":"neutral","sentiment_score":0.16632553852266735}],"sentiment":"neutral","sentiment_score":0.04880506802905113,"num_words":47,"start":2872.67,"end":2897.5051},{"sentences":[{"text":"That's that's on special at 01:02 for six months, and it goes back to $1.20 95.","start":2899.67,"end":2904.8098,"sentiment":"neutral","sentiment_score":0.08467388129793108},{"text":"That one there, you use a Wi Fi seven, and a Wi Fi seven for that is $319.95.","start":2906.15,"end":2913.255,"sentiment":"neutral","sentiment_score":0.06976535792152087},{"text":"But yeah.","start":2917.4949,"end":2920.535,"sentiment":"neutral","sentiment_score":0.062210045754909515},{"text":"Give us a callback because we can always come up with a good plan for you.","start":2920.535,"end":2924.2148,"sentiment":"neutral","sentiment_score":0.14597569545730948},{"text":"So if you got a twenty four month plan, we can give you that Wi Fi router for free.","start":2924.2148,"end":2929.115,"sentiment":"neutral","sentiment_score":0.16205306508039174}],"sentiment":"neutral","sentiment_score":0.11478307040434488,"num_words":71,"start":2899.67,"end":2929.115},{"sentences":[{"text":"Yep.","start":2931.79,"end":2932.29,"sentiment":"neutral","sentiment_score":0.18597865104675293},{"text":"Well, it's a great router, not cheap.","start":2933.79,"end":2936.45,"sentiment":"positive","sentiment_score":0.7123960767473493},{"text":"Give us a call when the guy is here.","start":2941.23,"end":2942.93,"sentiment":"neutral","sentiment_score":0.12845632268322837},{"text":"Sorry?","start":2952.415,"end":2952.655,"sentiment":"neutral","sentiment_score":0.03441692516207695},{"text":"Yeah.","start":2952.655,"end":2952.895,"sentiment":"neutral","sentiment_score":0.03850143775343895}],"sentiment":"positive","sentiment_score":0.33693560291277735,"num_words":19,"start":2931.79,"end":2952.895},{"sentences":[{"text":"No.","start":2952.895,"end":2953.135,"sentiment":"neutral","sentiment_score":-0.0045420341193675995},{"text":"This will this will fit into it.","start":2953.135,"end":2954.655,"sentiment":"neutral","sentiment_score":0.11753979112420763},{"text":"It's a more it's a more compact one.","start":2954.655,"end":2956.94,"sentiment":"neutral","sentiment_score":0.13236968871206045},{"text":"Some of the Wi Fi sevens out there, they're bloody huge, and you don't need it.","start":2956.94,"end":2961.8198,"sentiment":"neutral","sentiment_score":-0.0530561680207029},{"text":"It just static.","start":2961.8198,"end":2964.0598,"sentiment":"neutral","sentiment_score":-0.0413530208170414}],"sentiment":"neutral","sentiment_score":0.025835321790405683,"num_words":35,"start":2952.895,"end":2964.0598},{"sentences":[{"text":"So look yeah.","start":2964.0598,"end":2964.7,"sentiment":"neutral","sentiment_score":0.02149008462826411},{"text":"It looks good.","start":2964.7,"end":2965.68,"sentiment":"neutral","sentiment_score":0.1258254274725914},{"text":"But but but it does the same job.","start":2965.74,"end":2967.3599,"sentiment":"neutral","sentiment_score":0.03727837069891393},{"text":"But you're looking $5.06, $700, some of those routers.","start":2967.5452,"end":2970.425,"sentiment":"neutral","sentiment_score":-0.030151333039005596},{"text":"Bloody ridiculous.","start":2970.425,"end":2971.245,"sentiment":"negative","sentiment_score":-0.37970080971717834}],"sentiment":"neutral","sentiment_score":-0.011623604595661164,"num_words":25,"start":2964.0598,"end":2971.245},{"sentences":[{"text":"Yeah.","start":2974.985,"end":2975.485,"sentiment":"neutral","sentiment_score":0.01571527123451233},{"text":"Yeah.","start":2976.0251,"end":2976.345,"sentiment":"neutral","sentiment_score":0.02927668020129204},{"text":"This one here is pretty much the same or maybe just that fraction bigger than what you've got there.","start":2976.345,"end":2983.44,"sentiment":"neutral","sentiment_score":0.031018583986319993},{"text":"But let me know sorry?","start":2986.0,"end":2987.46,"sentiment":"neutral","sentiment_score":-0.006869152188301086},{"text":"Sorry?","start":2989.04,"end":2989.54,"sentiment":"neutral","sentiment_score":-0.03364283964037895}],"sentiment":"neutral","sentiment_score":0.02097616468866666,"num_words":27,"start":2974.985,"end":2989.54},{"sentences":[{"text":"Yeah.","start":2993.1199,"end":2993.6199,"sentiment":"neutral","sentiment_score":0.013720824383199217},{"text":"It's a it's a Wi Fi seven dual band.","start":2998.8848,"end":3001.865,"sentiment":"neutral","sentiment_score":-0.015666578689383134},{"text":"Oh, the six one, it's the a x 3,000.","start":3005.4448,"end":3007.865,"sentiment":"neutral","sentiment_score":0.06608957921465237},{"text":"Every a x 3,000, that's also a dual band.","start":3008.085,"end":3010.98,"sentiment":"neutral","sentiment_score":0.03613464430802398},{"text":"Yeah.","start":3012.58,"end":3013.08,"sentiment":"neutral","sentiment_score":0.044508855789899826}],"sentiment":"neutral","sentiment_score":0.02887063736802545,"num_words":29,"start":2993.1199,"end":3013.08},{"sentences":[{"text":"Alright.","start":3014.66,"end":3014.98,"sentiment":"neutral","sentiment_score":0.17153239250183103},{"text":"Plenty.","start":3014.98,"end":3015.48,"sentiment":"neutral","sentiment_score":0.21882791817188263},{"text":"Plenty.","start":3015.6199,"end":3016.1199,"sentiment":"neutral","sentiment_score":0.20479488372802737},{"text":"Anything else?","start":3019.703,"end":3020.6028,"sentiment":"neutral","sentiment_score":0.11778976768255234},{"text":"You're welcome.","start":3022.6628,"end":3023.5427,"sentiment":"positive","sentiment_score":0.6006812751293182}],"sentiment":"neutral","sentiment_score":0.2902996114322117,"num_words":7,"start":3014.66,"end":3023.5427},{"sentences":[{"text":"Have a have a lovely weekend.","start":3023.5427,"end":3025.243,"sentiment":"positive","sentiment_score":0.6492216338713964},{"text":"Alright.","start":3027.223,"end":3027.723,"sentiment":"positive","sentiment_score":0.4499276578426361},{"text":"You too.","start":3027.7827,"end":3028.263,"sentiment":"positive","sentiment_score":0.3664419651031494},{"text":"Bye bye.","start":3028.263,"end":3029.003,"sentiment":"neutral","sentiment_score":0.2419438660144806}],"sentiment":"positive","sentiment_score":0.5056390112096613,"num_words":11,"start":3023.5427,"end":3029.003}]}}]},{"alternatives":[{"transcript":"Hi. How are you? I'm trying to set up the network. I signed up last week, but I wasn't home. Airtel? Yes. Sayed Sajant? Yes. Hold on just a moment. I have two. Which one was? One is TP Link, and it's Archer c 20. 20. Yep. A c seven fifty wireless 12 band router. It's written somewhere. Version five point o. Order is Sage, sagemcom. It's called Optus. S a g e m c o m. I was using with the NBN, this one. Okay. To what number? 763744? So can I go and buy it? Which one would be best? A week ago. Oh, it's $89 something, I think. 500. Super. Yeah. It's super. Super. Yeah. Yes. Okay. Can you just try this one? Because I I'm not a big user of downloading or anything. It's just a normal TV. Hello? Yes. Yes. Ethernet cable, the yellow one. One is very thin yellow, and then a crisp. So I have one of this cable. And where is this? Okay. Where? Sorry? Under that white box? Yeah. So there is only one slot. Yes. This this is the only ones. Oh, Ethernet. What is Ethernet cable? Okay. Just come on. So I will send you another picture. This white color cable I have. Yeah. Okay. So I plug in that one. Yeah. Yes. And then yep. I plug in, and I put in the switch as well. K. No. No. Do I need? IPhone? Air. 17 air. 17 air. Yes. Yes. Lights are coming on. Black one. Yeah. It's a power button, but not the reset. No. It's just a power sign. Oh, yes. There's a reset, but it's it's not a button. It's a hole. Yeah. Okay. Okay. So it's blinking now. So the lights are blinking, and then it's they are off. Okay. So all the lights are gone. I'm holding for thirty seconds. Now the power light is blinking. So it's just yep. Yep. So the part sorry. The username is what? Seven d seven a. Okay. Seven d. Yep. Seven d seven a. And the password is under that wireless password PIN. Yeah? Okay. So it's connected. So hold to check if it's working. Yep. Tplink. What? I So TP Link Wi Fi dot net. Yep. Okay. So should I stay connected with the Wi Fi? It will work? Okay. Still waiting. Yes. Yep. T P Link 77 A is connected. Side can't be reached. So it says side can't be reached. Yeah. No Internet connection. It's saying no Internet connection on the bottom. Yes. So I have clearly the search Google or type URL on the top. So t p link wifi.nnt. So it won't work on Safari. It's just work on Google. Chrome, but it's still not working. Yeah. It's a five page. On the top, you can see it's TP Link with some sort of error. Can I try with the other one, five g? Yeah. Can I try with the seven with the five g one? 70 seven a. What cable? Oh, no. That's a different cable. That was you said that the other one is fine. That was the old picture. So I have these two cables wired and this orange one. So they're both the same? Orange one. Yeah. Yeah. Yeah. No Internet. Oh, yeah. Yeah. Yeah. Yeah. This time. Yep. I sent you. Yep. Sent. These are the lights on the modem. So just clear the search. Okay. Maybe restart the Wi Fi or something? Restart the Wi Fi or something? Should I put that all, that HTTP? Yeah. Oh my god. It's too long process. Okay. Let me find the computer. It's a yes. I will try to find a computer. I had one from there. Yeah. Yeah. Okay. Just a moment. So you guys don't have any support? You guys can't send anyone here? So what we what I need is a six. I need a six Wi Fi six router. What's the best? Gaming. Yeah. Yeah. Maybe gaming. Yeah. Okay. I turned on the computer now. Oh, I see it's turning on. Oh, no. It's somewhat it's a surface. You need to connect Wi Fi because Okay. Yeah. Yeah. I connected. It says no Internet secured. Oh, I don't know if there is a Chrome. There's a Microsoft Edge. Okay. And what I write is what? I pp link15.n8t. Oh, yes. It's open. Create login. So create a login password, it says. So I can't can't create my own password? Admin is a capital. Admin123At Admin123At. Okay. Hit start. Start. Okay. Now it's a AC. It's like a low beam somewhere. Okay. Quick setup. Yeah. Oh, it's already in the quick setup if you see the picture. Quick setup star. Next. Okay. Say choose operation mode. Wireless router. Clear Internet connection from Internet cable. Access point. Okay. There is a two option, access point or range extender. I will send you the picture. Okay. Quick setup WAN connection type. Auto detect dynamic IP, static IP, BPOE, l two d p. I will send you the picture. People PoE Russian PPOE because there is a two okay. I will better yeah. Okay. Next. Yes. One zero, six six, at Airtel dot net dot a u. 6@airtime.net. Call through is air. Sorry. A r eight r one two three. Computer is very complicated. Yeah. So just a moment. 1231066. Yep. Okay. Let's see who's next. Yep. Sent. Secondary connection on the bottom is disabled. AIR12. Okay. I you want the picture of the password? Okay. So I will send you one. It must be same. Otherwise, it wouldn't go ahead. Okay. So now it say wireless 12 band selection 2.4 or five g is two, both both marked. Yep. Okay. So now there is another page. It says PP link also called SSID. I'll send you a picture. Yep. It just sent. Can you change it? Can you change it? Can you change it? Okay. Okay. Leave it. No. No. That's fine. Just leave it. Yeah. It shows another one same, but now it's written five g. But the people in Airtel, they were selling me TP Link as well. Oh, really? The phone guy girl told me it's a team peeing something. What brand do you guys use? Okay. This one. Okay. Okay. This is the page now. So on the bottom, it says save. Okay. Yep. Done. So it's done now? Should I just close it? Yeah. Speed test on the phone. Speed in Spanish. Speed test.met. Okay. So just press go. That's pretty slow. Not even 100. What's the speed of my Internet? 100 only. I I thought I found out for the better plan. 500 by 500 something. Yeah. No p car or anything. I will do another test and send you both together. Okay. I'll send you the first one. So you want me to do another one? No. It's less than less than less than the next one. The other one is 90 one and 60 seven. It's Microsoft. Yes. It's Microsoft Surface, but couple yeah. Couple of years old, must be. Five, six years old. Okay. So this test is worst as long as it's working. That's it. If I buy a router, what will be the difference? What will be the difference? It will reach 100? So this speed will be definitely better than that Sage phone. Right? So that's no. No. I mean, on this server, which I have right now, It will be Yes. No. I need to be fine. As long as it's working better. I will see for two days. Yeah. I was using I was using Sageform, so this one will be definitely better than that. I was I was with in a in a previous apartment, I was with some company Unity. He provided the buildings as well, Unity Network. Yeah. Okay. I don't know what that was coming. They were charging me for two fifty by 50. That was their plan, but I don't know what's coming. Okay. Yes. So if if if if I buy a new router, and is there any plan which is better than this with you guys? Or speed? What about those famous companies like Netgear and all those? Which one you suggested in JB Hi Fi? Oh my god. You know, it's very expensive. So if I buy it from you guys, it's still 500? Oh, one of the guy, he do some online gaming. I don't. He prefer something good. He was using some something Amazon network. What's that called? I don't know. Super loop or something. Yeah. So he tried for something good. Yep. Yes. Six months. Okay. He's coming next week. I will call back maybe. And twenty four months. Long time. Alright. They will fit in that white box. They are not huge. They are not huge routers because this one is smart and it fit perfectly in my box, that white box on the wall. Oh, no. I don't want them. No. No. I want something smart which fits in, and it's a WiFi six. Okay. Can you text text me the name for the reference? That's that router you're talking about, 61. If you can touch me the name of that so when I call next time so I know what I'm talking, so I don't have to go through all this again. No. Not the seven. Six one. A x three thousand. Okay. A x 3,000 would be enough for me. Yeah. Okay. Alright. Thank you for your help. Thanks for your patience. Thank you. Have a good weekend. Bye. 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How are you? I'm trying to set up the network. I signed up last week, but I wasn't home. Airtel?\n\nYes. Sayed Sajant? Yes. Hold on just a moment. I have two.\n\nWhich one was? One is TP Link, and it's Archer c 20. 20. Yep. A c seven fifty wireless 12 band router.\n\nIt's written somewhere. Version five point o. Order is Sage, sagemcom. It's called Optus. S a g e m c o m.\n\nI was using with the NBN, this one. Okay. To what number? 763744? So can I go and buy it?\n\nWhich one would be best? A week ago. Oh, it's $89 something, I think. 500. Super.\n\nYeah. It's super. Super. Yeah. Yes.\n\nOkay. Can you just try this one? Because I I'm not a big user of downloading or anything. It's just a normal TV. Hello?\n\nYes. Yes. Ethernet cable, the yellow one. One is very thin yellow, and then a crisp. So I have one of this cable.\n\nAnd where is this? Okay. Where? Sorry? Under that white box?\n\nYeah. So there is only one slot. Yes. This this is the only ones. Oh, Ethernet.\n\nWhat is Ethernet cable? Okay. Just come on. So I will send you another picture. This white color cable I have.\n\nYeah. Okay. So I plug in that one. Yeah. Yes.\n\nAnd then yep. I plug in, and I put in the switch as well. K. No. No.\n\nDo I need? IPhone? Air. 17 air. 17 air.\n\nYes. Yes. Lights are coming on. Black one. Yeah.\n\nIt's a power button, but not the reset. No. It's just a power sign. Oh, yes. There's a reset, but it's it's not a button.\n\nIt's a hole. Yeah. Okay. Okay. So it's blinking now.\n\nSo the lights are blinking, and then it's they are off. Okay. So all the lights are gone. I'm holding for thirty seconds. Now the power light is blinking.\n\nSo it's just yep. Yep. So the part sorry. The username is what? Seven d seven a.\n\nOkay. Seven d. Yep. Seven d seven a. And the password is under that wireless password PIN.\n\nYeah? Okay. So it's connected. So hold to check if it's working. Yep.\n\nTplink. What? I So TP Link Wi Fi dot net. Yep. Okay.\n\nSo should I stay connected with the Wi Fi? It will work? Okay. Still waiting. Yes.\n\nYep. T P Link 77 A is connected. Side can't be reached. So it says side can't be reached. Yeah.\n\nNo Internet connection. It's saying no Internet connection on the bottom. Yes. So I have clearly the search Google or type URL on the top. So t p link wifi.nnt.\n\nSo it won't work on Safari. It's just work on Google. Chrome, but it's still not working. Yeah. It's a five page.\n\nOn the top, you can see it's TP Link with some sort of error. Can I try with the other one, five g? Yeah. Can I try with the seven with the five g one? 70 seven a.\n\nWhat cable? Oh, no. That's a different cable. That was you said that the other one is fine. That was the old picture.\n\nSo I have these two cables wired and this orange one. So they're both the same? Orange one. Yeah. Yeah.\n\nYeah. No Internet. Oh, yeah. Yeah. Yeah.\n\nYeah. This time. Yep. I sent you. Yep.\n\nSent. These are the lights on the modem. So just clear the search. Okay. Maybe restart the Wi Fi or something?\n\nRestart the Wi Fi or something? Should I put that all, that HTTP? Yeah. Oh my god. It's too long process.\n\nOkay. Let me find the computer. It's a yes. I will try to find a computer. I had one from there.\n\nYeah. Yeah. Okay. Just a moment. So you guys don't have any support?\n\nYou guys can't send anyone here? So what we what I need is a six. I need a six Wi Fi six router. What's the best? Gaming.\n\nYeah. Yeah. Maybe gaming. Yeah. Okay.\n\nI turned on the computer now. Oh, I see it's turning on. Oh, no. It's somewhat it's a surface. You need to connect Wi Fi because Okay.\n\nYeah. Yeah. I connected. It says no Internet secured. Oh, I don't know if there is a Chrome.\n\nThere's a Microsoft Edge. Okay. And what I write is what? I pp link15.n8t. Oh, yes.\n\nIt's open. Create login. So create a login password, it says. So I can't can't create my own password? Admin is a capital.\n\nAdmin123At Admin123At. Okay. Hit start. Start. Okay.\n\nNow it's a AC. It's like a low beam somewhere. Okay. Quick setup. Yeah.\n\nOh, it's already in the quick setup if you see the picture. Quick setup star. Next. Okay. Say choose operation mode.\n\nWireless router. Clear Internet connection from Internet cable. Access point. Okay. There is a two option, access point or range extender.\n\nI will send you the picture. Okay. Quick setup WAN connection type. Auto detect dynamic IP, static IP, BPOE, l two d p. I will send you the picture.\n\nPeople PoE Russian PPOE because there is a two okay. I will better yeah. Okay. Next. Yes.\n\nOne zero, six six, at Airtel dot net dot a u. 6@airtime.net. Call through is air. Sorry. A r eight r one two three.\n\nComputer is very complicated. Yeah. So just a moment. 1231066. Yep.\n\nOkay. Let's see who's next. Yep. Sent. Secondary connection on the bottom is disabled.\n\nAIR12. Okay. I you want the picture of the password? Okay. So I will send you one.\n\nIt must be same. Otherwise, it wouldn't go ahead. Okay. So now it say wireless 12 band selection 2.4 or five g is two, both both marked. Yep.\n\nOkay. So now there is another page. It says PP link also called SSID. I'll send you a picture. Yep.\n\nIt just sent. Can you change it? Can you change it? Can you change it? Okay.\n\nOkay. Leave it. No. No. That's fine.\n\nJust leave it. Yeah. It shows another one same, but now it's written five g. But the people in Airtel, they were selling me TP Link as well. Oh, really?\n\nThe phone guy girl told me it's a team peeing something. What brand do you guys use? Okay. This one. Okay.\n\nOkay. This is the page now. So on the bottom, it says save. Okay. Yep.\n\nDone. So it's done now? Should I just close it? Yeah. Speed test on the phone.\n\nSpeed in Spanish. Speed test.met. Okay. So just press go. That's pretty slow.\n\nNot even 100. What's the speed of my Internet? 100 only. I I thought I found out for the better plan. 500 by 500 something.\n\nYeah. No p car or anything. I will do another test and send you both together. Okay. I'll send you the first one.\n\nSo you want me to do another one? No. It's less than less than less than the next one. The other one is 90 one and 60 seven. It's Microsoft.\n\nYes. It's Microsoft Surface, but couple yeah. Couple of years old, must be. Five, six years old. Okay.\n\nSo this test is worst as long as it's working. That's it. If I buy a router, what will be the difference? What will be the difference? It will reach 100?\n\nSo this speed will be definitely better than that Sage phone. Right? So that's no. No. I mean, on this server, which I have right now, It will be Yes.\n\nNo. I need to be fine. As long as it's working better. I will see for two days. Yeah.\n\nI was using I was using Sageform, so this one will be definitely better than that. I was I was with in a in a previous apartment, I was with some company Unity. He provided the buildings as well, Unity Network. Yeah. Okay.\n\nI don't know what that was coming. They were charging me for two fifty by 50. That was their plan, but I don't know what's coming. Okay. Yes.\n\nSo if if if if I buy a new router, and is there any plan which is better than this with you guys? Or speed? What about those famous companies like Netgear and all those? Which one you suggested in JB Hi Fi? Oh my god.\n\nYou know, it's very expensive. So if I buy it from you guys, it's still 500? Oh, one of the guy, he do some online gaming. I don't. He prefer something good.\n\nHe was using some something Amazon network. What's that called? I don't know. Super loop or something. Yeah.\n\nSo he tried for something good. Yep. Yes. Six months. Okay.\n\nHe's coming next week. I will call back maybe. And twenty four months. Long time. Alright.\n\nThey will fit in that white box. They are not huge. They are not huge routers because this one is smart and it fit perfectly in my box, that white box on the wall. Oh, no. I don't want them.\n\nNo. No. I want something smart which fits in, and it's a WiFi six. Okay. Can you text text me the name for the reference?\n\nThat's that router you're talking about, 61. If you can touch me the name of that so when I call next time so I know what I'm talking, so I don't have to go through all this again. No. Not the seven. Six one.\n\nA x three thousand. Okay. A x 3,000 would be enough for me. Yeah. Okay.\n\nAlright. Thank you for your help. Thanks for your patience. Thank you. Have a good weekend.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.2686346173286438},{"text":"How are you?","start":3.04,"end":3.86,"sentiment":"neutral","sentiment_score":0.3146989643573761},{"text":"I'm trying to set up the network.","start":6.72,"end":8.24,"sentiment":"neutral","sentiment_score":0.05650495391871248},{"text":"I signed up last week, but I wasn't home.","start":8.24,"end":12.5,"sentiment":"neutral","sentiment_score":-0.022572431299421523},{"text":"Airtel?","start":16.525,"end":17.025,"sentiment":"neutral","sentiment_score":-0.016000952571630478}],"sentiment":"neutral","sentiment_score":0.06614825493168264,"num_words":21,"start":1.36,"end":17.025},{"sentences":[{"text":"Yes.","start":20.205,"end":20.705,"sentiment":"neutral","sentiment_score":0.003019564319401979},{"text":"Sayed Sajant?","start":24.045,"end":25.105,"sentiment":"neutral","sentiment_score":-0.001989016542211175},{"text":"Yes.","start":34.82,"end":35.059998,"sentiment":"neutral","sentiment_score":0.02213971875607967},{"text":"Hold on just a moment.","start":35.059998,"end":36.44,"sentiment":"neutral","sentiment_score":0.0031593333929777145},{"text":"I have two.","start":37.835003,"end":39.115,"sentiment":"neutral","sentiment_score":0.021726494034131367}],"sentiment":"neutral","sentiment_score":0.008513116588195166,"num_words":12,"start":20.205,"end":39.115},{"sentences":[{"text":"Which one was?","start":39.115,"end":40.175,"sentiment":"neutral","sentiment_score":0.013601100693146387},{"text":"One is TP Link, and it's Archer c 20.","start":41.995003,"end":51.295002,"sentiment":"neutral","sentiment_score":-0.0026615652152233655},{"text":"20.","start":66.825,"end":67.325,"sentiment":"neutral","sentiment_score":-0.001294970978051424},{"text":"Yep.","start":67.545,"end":68.025,"sentiment":"neutral","sentiment_score":0.012412287294864656},{"text":"A c seven fifty wireless 12 band router.","start":68.025,"end":73.244995,"sentiment":"neutral","sentiment_score":0.015001254854723811}],"sentiment":"neutral","sentiment_score":0.006726207740774209,"num_words":22,"start":39.115,"end":73.244995},{"sentences":[{"text":"It's written somewhere.","start":95.145,"end":96.204994,"sentiment":"neutral","sentiment_score":-0.0832932988802592},{"text":"Version five point o.","start":100.744995,"end":102.524994,"sentiment":"neutral","sentiment_score":-0.02924620034173131},{"text":"Order is Sage, sagemcom.","start":113.1,"end":116.72,"sentiment":"neutral","sentiment_score":-0.003947893070289865},{"text":"It's called Optus.","start":117.1,"end":118.16,"sentiment":"neutral","sentiment_score":-0.012498540182908377},{"text":"S a g e m c o m.","start":123.985,"end":127.765,"sentiment":"neutral","sentiment_score":-0.013488697237335145}],"sentiment":"neutral","sentiment_score":-0.024002794033466755,"num_words":22,"start":95.145,"end":127.765},{"sentences":[{"text":"I was using with the NBN, this one.","start":128.145,"end":131.125,"sentiment":"neutral","sentiment_score":-0.05745684588328004},{"text":"Okay.","start":152.575,"end":153.075,"sentiment":"neutral","sentiment_score":-0.05235377699136734},{"text":"To what number?","start":167.78,"end":168.76,"sentiment":"neutral","sentiment_score":0.013004585479696592},{"text":"763744?","start":174.57999,"end":176.445,"sentiment":"neutral","sentiment_score":0.012370607815682888},{"text":"So can I go and buy it?","start":195.79001,"end":197.57,"sentiment":"neutral","sentiment_score":0.07410117025886263}],"sentiment":"neutral","sentiment_score":0.0029042006004601716,"num_words":20,"start":128.145,"end":197.57},{"sentences":[{"text":"Which one would be best?","start":197.87001,"end":199.25,"sentiment":"neutral","sentiment_score":0.051729006320238115},{"text":"A week ago.","start":206.805,"end":207.705,"sentiment":"neutral","sentiment_score":0.006477242646118005},{"text":"Oh, it's $89 something, I 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TV.","start":249.2,"end":251.06,"sentiment":"neutral","sentiment_score":0.053569160401821136},{"text":"Hello?","start":279.87003,"end":280.37003,"sentiment":"neutral","sentiment_score":0.009778520092368126}],"sentiment":"neutral","sentiment_score":0.04256365696589152,"num_words":24,"start":243.10501,"end":280.37003},{"sentences":[{"text":"Yes.","start":287.15002,"end":287.39,"sentiment":"neutral","sentiment_score":0.04548299312591553},{"text":"Yes.","start":287.39,"end":287.865,"sentiment":"neutral","sentiment_score":0.04140221327543259},{"text":"Ethernet cable, the yellow one.","start":295.145,"end":297.32498,"sentiment":"neutral","sentiment_score":-0.00007016938179731403},{"text":"One is very thin yellow, and then a crisp.","start":305.0,"end":311.42,"sentiment":"neutral","sentiment_score":-0.1674010285900699},{"text":"So I have one of this 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cable?","start":390.56998,"end":392.34998,"sentiment":"neutral","sentiment_score":-0.020669592544436455},{"text":"Okay.","start":395.865,"end":396.185,"sentiment":"neutral","sentiment_score":0.01978452131152153},{"text":"Just come on.","start":396.185,"end":397.085,"sentiment":"neutral","sentiment_score":0.01722236971060435},{"text":"So I will send you another picture.","start":408.91,"end":413.25,"sentiment":"neutral","sentiment_score":0.04291696793266705},{"text":"This white color cable I have.","start":415.07,"end":417.25,"sentiment":"neutral","sentiment_score":0.05605761023859183}],"sentiment":"neutral","sentiment_score":0.029787509391705196,"num_words":21,"start":390.56998,"end":417.25},{"sentences":[{"text":"Yeah.","start":420.11,"end":420.61,"sentiment":"neutral","sentiment_score":0.0255315862596035},{"text":"Okay.","start":423.025,"end":423.525,"sentiment":"neutral","sentiment_score":0.04173463582992554},{"text":"So I plug in that one.","start":423.985,"end":425.205,"sentiment":"neutral","sentiment_score":0.03156289861847957},{"text":"Yeah.","start":431.10498,"end":431.60498,"sentiment":"neutral","sentiment_score":0.049515388906002045},{"text":"Yes.","start":439.43,"end":439.93,"sentiment":"neutral","sentiment_score":0.06496305763721466}],"sentiment":"neutral","sentiment_score":0.03711220603436231,"num_words":10,"start":420.11,"end":439.93},{"sentences":[{"text":"And then yep.","start":441.19,"end":446.31,"sentiment":"neutral","sentiment_score":0.05277074252565702},{"text":"I plug in, and I put in the switch as 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you can see it's TP Link with some sort of error.","start":882.575,"end":887.39496,"sentiment":"neutral","sentiment_score":-0.10901018205497946},{"text":"Can I try with the other one, five g?","start":889.535,"end":891.795,"sentiment":"neutral","sentiment_score":-0.020759951116310224},{"text":"Yeah.","start":892.735,"end":893.235,"sentiment":"neutral","sentiment_score":-0.00003630202263593674},{"text":"Can I try with the seven with the five g one?","start":894.98,"end":898.6,"sentiment":"neutral","sentiment_score":-0.0012372051450339231},{"text":"70 seven a.","start":899.06,"end":900.52,"sentiment":"neutral","sentiment_score":-0.020329211993763845}],"sentiment":"neutral","sentiment_score":-0.04704250798462645,"num_words":38,"start":882.575,"end":900.52},{"sentences":[{"text":"What cable?","start":919.57,"end":920.31,"sentiment":"neutral","sentiment_score":-0.01591629721224308},{"text":"Oh, 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dot net dot a u.","start":1782.3049,"end":1793.84,"sentiment":"neutral","sentiment_score":0.029840769923546097},{"text":"6@airtime.net.","start":1811.635,"end":1813.335,"sentiment":"neutral","sentiment_score":0.005680524278432131},{"text":"Call through is air.","start":1813.955,"end":1819.815,"sentiment":"neutral","sentiment_score":-0.0033265858655795455},{"text":"Sorry.","start":1846.9,"end":1847.4,"sentiment":"neutral","sentiment_score":-0.11532734334468842},{"text":"A r eight r one two three.","start":1849.3,"end":1853.4,"sentiment":"neutral","sentiment_score":-0.1475941953914506}],"sentiment":"neutral","sentiment_score":-0.034494335879571736,"num_words":24,"start":1782.3049,"end":1853.4},{"sentences":[{"text":"Computer is very complicated.","start":1855.46,"end":1861.64,"sentiment":"negative","sentiment_score":-0.34878215938806534},{"text":"Yeah.","start":1863.655,"end":1864.155,"sentiment":"neutral","sentiment_score":-0.08143916726112366},{"text":"So just a 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disabled.","start":1903.27,"end":1907.21,"sentiment":"neutral","sentiment_score":-0.006013184253658567}],"sentiment":"neutral","sentiment_score":0.013638495334557124,"num_words":14,"start":1880.08,"end":1907.21},{"sentences":[{"text":"AIR12.","start":1923.895,"end":1925.3351,"sentiment":"neutral","sentiment_score":0.01092144101858139},{"text":"Okay.","start":1925.3351,"end":1925.655,"sentiment":"neutral","sentiment_score":0.031329184770584106},{"text":"I you want the picture of the password?","start":1925.655,"end":1927.435,"sentiment":"neutral","sentiment_score":0.042347205337136984},{"text":"Okay.","start":1942.76,"end":1943.0801,"sentiment":"neutral","sentiment_score":0.051695212721824646},{"text":"So I will send you one.","start":1943.0801,"end":1944.78,"sentiment":"neutral","sentiment_score":0.04469167565306028}],"sentiment":"neutral","sentiment_score":0.0412278550074381,"num_words":17,"start":1923.895,"end":1944.78},{"sentences":[{"text":"It must be same.","start":1945.525,"end":1946.405,"sentiment":"neutral","sentiment_score":0.06441995641216636},{"text":"Otherwise, it wouldn't go ahead.","start":1946.405,"end":1948.105,"sentiment":"neutral","sentiment_score":-0.12659384906291962},{"text":"Okay.","start":1963.14,"end":1963.64,"sentiment":"neutral","sentiment_score":0.07690678536891937},{"text":"So now it say wireless 12 band selection 2.4 or five g is two, both both marked.","start":1964.82,"end":1971.48,"sentiment":"neutral","sentiment_score":0.037222355713739115},{"text":"Yep.","start":1991.5599,"end":1992.0599,"sentiment":"neutral","sentiment_score":0.005013978108763695}],"sentiment":"neutral","sentiment_score":0.01212183539090412,"num_words":28,"start":1945.525,"end":1992.0599},{"sentences":[{"text":"Okay.","start":2007.035,"end":2007.535,"sentiment":"neutral","sentiment_score":0.008767124265432358},{"text":"So now there is another page.","start":2007.755,"end":2010.175,"sentiment":"neutral","sentiment_score":0.023790946851174038},{"text":"It says PP link also called SSID.","start":2010.235,"end":2016.0951,"sentiment":"neutral","sentiment_score":0.0419975540467671},{"text":"I'll send you a picture.","start":2016.4751,"end":2017.6951,"sentiment":"neutral","sentiment_score":0.06960933357477188},{"text":"Yep.","start":2029.97,"end":2030.47,"sentiment":"neutral","sentiment_score":0.1307104527950287}],"sentiment":"neutral","sentiment_score":0.04621264021843672,"num_words":20,"start":2007.035,"end":2030.47},{"sentences":[{"text":"It just sent.","start":2030.61,"end":2031.59,"sentiment":"neutral","sentiment_score":0.11803831408421199},{"text":"Can you change it?","start":2052.16,"end":2053.22,"sentiment":"neutral","sentiment_score":0.028482962399721146},{"text":"Can you change it?","start":2055.2,"end":2055.3918,"sentiment":"neutral","sentiment_score":0.028002075850963593},{"text":"Can you change it?","start":2055.3918,"end":2056.3398,"sentiment":"neutral","sentiment_score":0.004411518340930343},{"text":"Okay.","start":2065.215,"end":2065.715,"sentiment":"neutral","sentiment_score":0.03390457481145859}],"sentiment":"neutral","sentiment_score":0.03947535896440968,"num_words":16,"start":2030.61,"end":2065.715},{"sentences":[{"text":"Okay.","start":2065.7751,"end":2066.095,"sentiment":"neutral","sentiment_score":0.024883877485990524},{"text":"Leave it.","start":2066.095,"end":2066.8352,"sentiment":"neutral","sentiment_score":-0.0046381428837776175},{"text":"No.","start":2069.615,"end":2069.7751,"sentiment":"neutral","sentiment_score":-0.08704482018947601},{"text":"No.","start":2069.7751,"end":2069.935,"sentiment":"neutral","sentiment_score":-0.09452466666698456},{"text":"That's fine.","start":2069.935,"end":2070.7551,"sentiment":"neutral","sentiment_score":-0.030177297070622444}],"sentiment":"neutral","sentiment_score":-0.03233092703989574,"num_words":7,"start":2065.7751,"end":2070.7551},{"sentences":[{"text":"Just leave it.","start":2070.8152,"end":2071.56,"sentiment":"neutral","sentiment_score":-0.033961702759067215},{"text":"Yeah.","start":2077.4001,"end":2077.72,"sentiment":"neutral","sentiment_score":0.006358773447573185},{"text":"It shows another one same, but now it's written five g.","start":2077.72,"end":2081.26,"sentiment":"neutral","sentiment_score":-0.015688793225721878},{"text":"But the people in Airtel, they were selling me TP Link as well.","start":2097.33,"end":2101.51,"sentiment":"neutral","sentiment_score":-0.27171096434959996},{"text":"Oh, really?","start":2105.09,"end":2105.83,"sentiment":"neutral","sentiment_score":-0.09159433096647263}],"sentiment":"neutral","sentiment_score":-0.13278447529301046,"num_words":30,"start":2070.8152,"end":2105.83},{"sentences":[{"text":"The phone guy girl told me it's a team peeing something.","start":2105.8901,"end":2109.1902,"sentiment":"neutral","sentiment_score":-0.25646983696655795},{"text":"What brand do you guys use?","start":2109.97,"end":2111.385,"sentiment":"neutral","sentiment_score":-0.05939613779385885},{"text":"Okay.","start":2118.585,"end":2119.085,"sentiment":"neutral","sentiment_score":-0.01248452626168728},{"text":"This 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save.","start":2155.8599,"end":2157.8,"sentiment":"neutral","sentiment_score":0.03501648934824126},{"text":"Okay.","start":2163.78,"end":2164.28,"sentiment":"neutral","sentiment_score":0.0549781434237957},{"text":"Yep.","start":2169.2449,"end":2169.7449,"sentiment":"neutral","sentiment_score":0.1222429871559143}],"sentiment":"neutral","sentiment_score":0.05043134515484174,"num_words":15,"start":2146.625,"end":2169.7449},{"sentences":[{"text":"Done.","start":2169.805,"end":2170.305,"sentiment":"neutral","sentiment_score":0.13587389886379242},{"text":"So it's done now?","start":2198.965,"end":2200.0852,"sentiment":"neutral","sentiment_score":0.05764724314212799},{"text":"Should I just close it?","start":2200.0852,"end":2202.345,"sentiment":"neutral","sentiment_score":0.02558124586939812},{"text":"Yeah.","start":2204.8052,"end":2205.3052,"sentiment":"neutral","sentiment_score":0.13477519154548645},{"text":"Speed test on the phone.","start":2216.0999,"end":2219.16,"sentiment":"neutral","sentiment_score":0.06739426031708717}],"sentiment":"neutral","sentiment_score":0.06038222461938858,"num_words":16,"start":2169.805,"end":2219.16},{"sentences":[{"text":"Speed in Spanish.","start":2231.995,"end":2233.0552,"sentiment":"neutral","sentiment_score":0.053477849811315536},{"text":"Speed test.met.","start":2233.2751,"end":2242.2698,"sentiment":"neutral","sentiment_score":0.028967970982193947},{"text":"Okay.","start":2242.41,"end":2242.91,"sentiment":"neutral","sentiment_score":0.04886544495820999},{"text":"So just press go.","start":2246.5698,"end":2247.95,"sentiment":"neutral","sentiment_score":0.05618440359830856},{"text":"That's pretty slow.","start":2263.035,"end":2264.095,"sentiment":"negative","sentiment_score":-0.5558325250943502}],"sentiment":"neutral","sentiment_score":-0.09042500188717476,"num_words":13,"start":2231.995,"end":2264.095},{"sentences":[{"text":"Not even 100.","start":2264.2349,"end":2265.375,"sentiment":"neutral","sentiment_score":-0.3165258864561717},{"text":"What's the speed of my Internet?","start":2268.05,"end":2269.67,"sentiment":"neutral","sentiment_score":-0.09102822095155716},{"text":"100 only.","start":2275.25,"end":2276.53,"sentiment":"neutral","sentiment_score":-0.06839954853057861},{"text":"I I thought I found out for the better plan.","start":2276.53,"end":2278.77,"sentiment":"neutral","sentiment_score":-0.1099935844540596},{"text":"500 by 500 something.","start":2278.77,"end":2280.95,"sentiment":"neutral","sentiment_score":-0.016865564044564962}],"sentiment":"neutral","sentiment_score":-0.11199776731431484,"num_words":25,"start":2264.2349,"end":2280.95},{"sentences":[{"text":"Yeah.","start":2285.405,"end":2285.905,"sentiment":"neutral","sentiment_score":-0.03452739864587784},{"text":"No p car or anything.","start":2309.295,"end":2310.835,"sentiment":"neutral","sentiment_score":-0.1582869440317154},{"text":"I will do another test and send you both together.","start":2323.2998,"end":2325.88,"sentiment":"neutral","sentiment_score":0.04231018181890249},{"text":"Okay.","start":2327.7,"end":2327.94,"sentiment":"neutral","sentiment_score":0.05876214802265167},{"text":"I'll send you the first one.","start":2327.94,"end":2329.48,"sentiment":"neutral","sentiment_score":0.051458071917295456}],"sentiment":"neutral","sentiment_score":-0.001536944395174151,"num_words":23,"start":2285.405,"end":2329.48},{"sentences":[{"text":"So you want me to do another one?","start":2330.0198,"end":2331.7998,"sentiment":"neutral","sentiment_score":0.029464416671544313},{"text":"No.","start":2361.1199,"end":2361.3599,"sentiment":"neutral","sentiment_score":-0.15708959102630615},{"text":"It's less than less than less than the next one.","start":2361.3599,"end":2363.8599,"sentiment":"neutral","sentiment_score":-0.2613270297646523},{"text":"The other one is 90 one and 60 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one will be definitely better than that.","start":2560.1902,"end":2569.685,"sentiment":"neutral","sentiment_score":0.23273151693865657},{"text":"I was I was with in a in a previous apartment, I was with some company Unity.","start":2569.685,"end":2573.9448,"sentiment":"neutral","sentiment_score":0.02530088582459618},{"text":"He provided the buildings as well, Unity Network.","start":2574.565,"end":2578.025,"sentiment":"neutral","sentiment_score":0.05237928149290383},{"text":"Yeah.","start":2586.83,"end":2587.33,"sentiment":"neutral","sentiment_score":0.008015792816877365},{"text":"Okay.","start":2596.625,"end":2596.945,"sentiment":"neutral","sentiment_score":-0.027751965448260307}],"sentiment":"neutral","sentiment_score":0.1058864513801974,"num_words":43,"start":2560.1902,"end":2596.945},{"sentences":[{"text":"I don't know what that was coming.","start":2596.945,"end":2598.965,"sentiment":"neutral","sentiment_score":-0.10710955198322024},{"text":"They were charging me for two fifty by 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time.","start":2932.2798,"end":2933.0198,"sentiment":"neutral","sentiment_score":0.2398327887058258},{"text":"Alright.","start":2941.285,"end":2941.685,"sentiment":"neutral","sentiment_score":0.1980211436748505}],"sentiment":"neutral","sentiment_score":0.08631059166509658,"num_words":16,"start":2917.505,"end":2941.685},{"sentences":[{"text":"They will fit in that white box.","start":2941.685,"end":2943.365,"sentiment":"neutral","sentiment_score":0.0795457134289401},{"text":"They are not huge.","start":2943.365,"end":2944.425,"sentiment":"neutral","sentiment_score":0.07570666447281837},{"text":"They are not huge routers because this one is smart and it fit perfectly in my box, that white box on the wall.","start":2946.165,"end":2952.42,"sentiment":"positive","sentiment_score":0.36057984569798346},{"text":"Oh, no.","start":2961.0598,"end":2961.38,"sentiment":"neutral","sentiment_score":-0.06190164387226105},{"text":"I don't want them.","start":2961.38,"end":2962.44,"sentiment":"neutral","sentiment_score":-0.06602057162672281}],"sentiment":"neutral","sentiment_score":0.2191274382174015,"num_words":40,"start":2941.685,"end":2962.44},{"sentences":[{"text":"No.","start":2971.625,"end":2971.785,"sentiment":"neutral","sentiment_score":-0.1410655677318573},{"text":"No.","start":2971.785,"end":2972.025,"sentiment":"neutral","sentiment_score":-0.10514038056135178},{"text":"I want something smart which fits in, and it's a WiFi six.","start":2972.025,"end":2976.365,"sentiment":"neutral","sentiment_score":0.004904052320246895},{"text":"Okay.","start":2984.34,"end":2984.84,"sentiment":"neutral","sentiment_score":0.020560450851917267},{"text":"Can you text text me the name for the reference?","start":2985.62,"end":2988.44,"sentiment":"neutral","sentiment_score":-0.00998094268143177}],"sentiment":"neutral","sentiment_score":-0.010664251856505871,"num_words":25,"start":2971.625,"end":2988.44},{"sentences":[{"text":"That's that router you're talking about, 61.","start":2989.62,"end":2992.725,"sentiment":"neutral","sentiment_score":-0.019871504179068973},{"text":"If you can touch me the name of that so when I call next time so I know what I'm talking, so I don't have to go through all this again.","start":2993.205,"end":3000.665,"sentiment":"neutral","sentiment_score":-0.011292200024810529},{"text":"No.","start":3003.445,"end":3003.605,"sentiment":"neutral","sentiment_score":-0.08644845336675644},{"text":"Not the seven.","start":3003.605,"end":3004.245,"sentiment":"neutral","sentiment_score":-0.06894744063417117},{"text":"Six one.","start":3004.245,"end":3008.58,"sentiment":"neutral","sentiment_score":0.02971409447491169}],"sentiment":"neutral","sentiment_score":-0.01643230264413763,"num_words":44,"start":2989.62,"end":3008.58},{"sentences":[{"text":"A x three thousand.","start":3008.58,"end":3009.64,"sentiment":"neutral","sentiment_score":0.034492744132876396},{"text":"Okay.","start":3011.54,"end":3012.04,"sentiment":"neutral","sentiment_score":0.04517513886094093},{"text":"A x 3,000 would be enough for me.","start":3012.34,"end":3014.5,"sentiment":"neutral","sentiment_score":0.10954619105905294},{"text":"Yeah.","start":3014.5,"end":3015.0,"sentiment":"neutral","sentiment_score":0.11522231251001358},{"text":"Okay.","start":3016.18,"end":3016.68,"sentiment":"neutral","sentiment_score":0.1383632868528366}],"sentiment":"neutral","sentiment_score":0.08754008288184802,"num_words":15,"start":3008.58,"end":3016.68},{"sentences":[{"text":"Alright.","start":3018.115,"end":3018.615,"sentiment":"neutral","sentiment_score":0.13284383714199066},{"text":"Thank you for your help.","start":3020.9949,"end":3022.375,"sentiment":"positive","sentiment_score":0.6917634010314941},{"text":"Thanks for your patience.","start":3022.9949,"end":3024.1348,"sentiment":"positive","sentiment_score":0.48389120399951935},{"text":"Thank you.","start":3025.9548,"end":3026.6748,"sentiment":"positive","sentiment_score":0.7752237021923065},{"text":"Have a good weekend.","start":3026.6748,"end":3027.7349,"sentiment":"positive","sentiment_score":0.6181171834468842}],"sentiment":"positive","sentiment_score":0.5968838622793555,"num_words":16,"start":3018.115,"end":3027.7349},{"sentences":[{"text":"Bye.","start":3028.515,"end":3029.015,"sentiment":"neutral","sentiment_score":0.1695869415998459},{"text":"Bye.","start":3029.3948,"end":3029.8948,"sentiment":"neutral","sentiment_score":-0.1068645566701889}],"sentiment":"neutral","sentiment_score":0.03136119246482849,"num_words":2,"start":3028.515,"end":3029.8948}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. HR.\n\nChannel 1: Hi. How are you?\n\nChannel 0: Good. How are you? How can I help you?\n\nChannel 1: I'm trying to set up the network. I signed up last week, but I wasn't home.\n\nChannel 0: What was it you signed up? Sorry.\n\nChannel 1: Airtel?\n\nChannel 0: Internet, was it?\n\nChannel 1: Yes.\n\nChannel 0: Under what name?\n\nChannel 1: Sayed Sajant?\n\nChannel 0: Okay. You're using your own router. Is that right? Actually, let me know what router is, the model of the router.\n\nChannel 1: Yes. Hold on just a moment.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: I have two. Which one was? One is TP Link, and\n\nChannel 0: Is it a Wi Fi six router?\n\nChannel 1: it's Archer c 20.\n\nChannel 0: Because if you're gonna use the old routers, they're not gonna work too good. Hang on a sec. The Archer. Klink Archer. What was it?\n\nC 20, was it?\n\nChannel 1: 20. Yep. A c seven fifty wireless 12 band router.\n\nChannel 0: Okay. The TP Link Archer, see 20 Archer dual band. Is that a Wi Fi six? I don't think this is a Wi Fi six, this one.\n\nChannel 1: It's written somewhere.\n\nChannel 0: It's a tapey\n\nChannel 1: Version\n\nChannel 0: links.\n\nChannel 1: five point o.\n\nChannel 0: No. No. That's the the Wi Fi signal is one thing. Look. We could try this one.\n\nWhat's the other router you got?\n\nChannel 1: Order is Sage, sagemcom. It's called Optus.\n\nChannel 0: That's probably a VDSL one. How do you spell that again?\n\nChannel 1: S a g e m\n\nChannel 0: Mhmm.\n\nChannel 1: c o m. I was using with the NBN, this one.\n\nChannel 0: That's a Sagcom. That's a French one, I think it is. I think that's a VDSL one. That's not gonna work anyway. I'm just checking it out now.\n\nYeah. That's a VDSL one. I know. I'm not too sure if that's gonna probably the other one, the TP Link will be a better option.\n\nChannel 1: Okay.\n\nChannel 0: On that TP Link underneath it, just underneath the router, you got a sticker there. Are you able to send that sticker to a mobile number if I tell you what number it is? A photo of it?\n\nChannel 1: To what number?\n\nChannel 0: 0403.\n\nChannel 1: 763744?\n\nChannel 0: That's the one. Yeah. If you can send a photo of that sticker just underneath the router. That way, I can guide you through it, and, hopefully, it'll work. Because it's not a it's not a Wi Fi six router because all these all these new boost upgrades, the minimum you're gonna have is a Wi Fi six.\n\nChannel 1: So can I go and buy it? Which one would be best?\n\nChannel 0: Well, hang on. Let me just check. Your when did you sign up?\n\nChannel 1: A week ago.\n\nChannel 0: Are you on the Super Networks by any chance? Or\n\nChannel 1: Oh, it's $89 something, I think. 500.\n\nChannel 0: no. The network. You know what do you know what network you're on? Hang on. Let me just have a look.\n\nSo, yeah, here we go.\n\nChannel 1: Super.\n\nChannel 0: I got it\n\nChannel 1: Yeah.\n\nChannel 0: here.\n\nChannel 1: It's super. Super. Yeah.\n\nChannel 0: Unit 4. Have you got a JB Hi\n\nChannel 1: Yes.\n\nChannel 0: Fi near where you are? It's just any Wi Fi six router. It's gonna be a Wi Fi six. Whether it's t p link or whatever on the bottom, it's gonna be a minimum Wi Fi six.\n\nChannel 1: Okay. Can you just try this one? Because\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: Sure.\n\nChannel 1: not\n\nChannel 0: No.\n\nChannel 1: a big\n\nChannel 0: That's\n\nChannel 1: user\n\nChannel 0: not a\n\nChannel 1: of\n\nChannel 0: problem.\n\nChannel 1: downloading or anything. It's just\n\nChannel 0: Yeah.\n\nChannel 1: a normal TV.\n\nChannel 0: Yeah. We could try that one. Hang on. Let me just check something. Okay.\n\nSo on the wall, you got a white box. Right?\n\nChannel 1: Hello?\n\nChannel 0: On the wall, you got a Wi Fi a white a white box that's screwed onto the wall?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. On that on that box, does it have a Ethernet cable coming down from it?\n\nChannel 1: Ethernet cable, the yellow one.\n\nChannel 0: Well, the cable that we're gonna connect up for the Internet. Is it a yellow one that's connected to it? A sick one or a thin one?\n\nChannel 1: One is very thin yellow,\n\nChannel 0: Well,\n\nChannel 1: and\n\nChannel 0: can you send\n\nChannel 1: then\n\nChannel 0: me a photo of it?\n\nChannel 1: a crisp. So I have one of this cable. And where is this? Okay.\n\nChannel 0: I see $7.50. Tp link Wi Fi dot net. Yeah. I think this should should work. What plan do you have?\n\nYou've got the 140. Okay. We'll try it anyway. Let's see what happens. Yeah.\n\nNow that yellow cable, that's optic fiber. That's near where that black cable is, where the power cord is. You should have a slot there, an empty slot on that\n\nChannel 1: Where?\n\nChannel 0: white box.\n\nChannel 1: Sorry?\n\nChannel 0: On the white\n\nChannel 1: Under that\n\nChannel 0: box,\n\nChannel 1: white box?\n\nChannel 0: yeah, where the black cable comes out from, that's your power cable. Right?\n\nChannel 1: Yeah. So there is only one slot. Yes.\n\nChannel 0: Yeah. You need\n\nChannel 1: This\n\nChannel 0: to plug in an Ethernet cable into there. You got a spare Ethernet cable somewhere?\n\nChannel 1: this is the only ones.\n\nChannel 0: No. We'll see. Without\n\nChannel 1: Oh,\n\nChannel 0: an Ethernet.\n\nChannel 1: Ethernet. What is Ethernet cable?\n\nChannel 0: It's the the data cable.\n\nChannel 1: Okay. Just come on.\n\nChannel 0: It's a thick CAT six or a CAT five Ethernet cable data cable?\n\nChannel 1: So I will send you another picture. This white color cable I have.\n\nChannel 0: That yellow cable you got in your hand?\n\nChannel 1: Yeah.\n\nChannel 0: That one there.\n\nChannel 1: Okay.\n\nChannel 0: On\n\nChannel 1: So\n\nChannel 0: the\n\nChannel 1: I\n\nChannel 0: on\n\nChannel 1: plug\n\nChannel 0: the\n\nChannel 1: in that\n\nChannel 0: second\n\nChannel 1: one.\n\nChannel 0: photo you said, I need you to plug one end into that empty slot in the white box,\n\nChannel 1: Yeah.\n\nChannel 0: and the other end, you plug it into the WAIN port of the router. Has your router got a WAIN port?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. So\n\nChannel 1: And\n\nChannel 0: one\n\nChannel 1: then\n\nChannel 0: end into the white into the white box and the\n\nChannel 1: yep.\n\nChannel 0: other end\n\nChannel 1: I\n\nChannel 0: in\n\nChannel 1: plug\n\nChannel 0: the\n\nChannel 1: in,\n\nChannel 0: w a n box.\n\nChannel 1: and I put in the switch as well.\n\nChannel 0: And then you put the power on. Yep.\n\nChannel 1: K.\n\nChannel 0: Now do you have a laptop?\n\nChannel 1: No.\n\nChannel 0: Sorry?\n\nChannel 1: No. Do I need?\n\nChannel 0: Well, if you had one, it'd be a lot a lot better, a lot easier. What mobile phone do you have?\n\nChannel 1: IPhone?\n\nChannel 0: Which one? Sorry?\n\nChannel 1: Air. 17 air. 17 air.\n\nChannel 0: Okay. You got the 17. Have you got Chrome installed in that phone? Google Chrome?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Cool. Alright. Alright. Connect everything.\n\nLet me know if the lights are coming on on the router.\n\nChannel 1: Yes. Lights are coming on.\n\nChannel 0: Okay. On the back of the router, you got a little button that has reset.\n\nChannel 1: Black one.\n\nChannel 0: On the back of the router, near the power supply, it should be a little circle that has reset on it. Can\n\nChannel 1: Yeah. It's a power button, but not the reset.\n\nChannel 0: you see reset there?\n\nChannel 1: No. It's just a power sign. Oh, yes. There's a reset, but it's it's not a button. It's a hole.\n\nChannel 0: Yeah. Yeah. That's right. A little hole. You need to get a pin\n\nChannel 1: Yeah.\n\nChannel 0: or a toothpick or something. You need to push it in and hold it down for thirty seconds, and all the lights will flash. That'll reset\n\nChannel 1: Okay.\n\nChannel 0: the router and clear up any passwords or anything that's in it.\n\nChannel 1: Okay.\n\nChannel 0: And we need to do that. Otherwise, if it's locked, we can't use it.\n\nChannel 1: So it's blinking now.\n\nChannel 0: Sorry?\n\nChannel 1: So the lights are blinking, and then\n\nChannel 0: Yeah.\n\nChannel 1: it's they\n\nChannel 0: Wait\n\nChannel 1: are\n\nChannel 0: wait\n\nChannel 1: off.\n\nChannel 0: until all the lights are on. Once all the lights are on, you can get a pin or a toothpick and push into the reset, and you'll hear you'll sort of, like, feel like a little click. Once you feel the click, just hold it down for thirty seconds.\n\nChannel 1: Okay. So all the lights are gone. I'm holding for thirty seconds. Now the power light is blinking. So it's\n\nChannel 0: The\n\nChannel 1: just\n\nChannel 0: the lights will go off?\n\nChannel 1: yep.\n\nChannel 0: Okay. So they're now it's starting to come back on again. Yeah?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Wait until all the lights go on, and then what you need to do with your mobile phone is look for the Wi Fi. Now the Wi Fi name will be DPLink seven D7A or 7D7A5G. Just connect one of those two. The password is on the sticker, 1081235A.\n\nYou'll see everything there on that sticker\n\nChannel 1: So the\n\nChannel 0: you sent\n\nChannel 1: part\n\nChannel 0: me.\n\nChannel 1: sorry. The username is what? Seven d seven a. Okay. Seven d.\n\nYep. Seven d seven a. And the password is under that wireless password PIN. Yeah?\n\nChannel 0: Correct. Yes.\n\nChannel 1: Okay. So it's connected. So hold to check if it's working.\n\nChannel 0: Now it won't work. We need to go now to open up your Google Chrome.\n\nChannel 1: Yep.\n\nChannel 0: And we need to go to Google Chrome in the URL. You need to type in tplinkwifi.net.\n\nChannel 1: Tplink.\n\nChannel 0: It's on the sticker.\n\nChannel 1: What? I\n\nChannel 0: Wi Fi dot net. Yeah. So it'll probably ask you to create a password.\n\nChannel 1: So TP Link Wi Fi dot net. Yep.\n\nChannel 0: And put that in the URL, not the search engine, the URL of Google Chrome. And then press once you've done that, just press enter.\n\nChannel 1: Okay. So should I stay connected with the Wi Fi? It will work?\n\nChannel 0: Yeah. Yeah. Yeah. No. You gotta be connected with the Wi Fi.\n\nOtherwise, you can't communicate with a router.\n\nChannel 1: Okay. Still\n\nChannel 0: Yeah. Be checked to see if you're connected to the Wi Fi.\n\nChannel 1: waiting. Yes.\n\nChannel 0: It's connected. Yeah?\n\nChannel 1: Yep. T P Link 77 A is connected.\n\nChannel 0: Okay. Cool. Well then\n\nChannel 1: Side can't be reached.\n\nChannel 0: sorry?\n\nChannel 1: So it says side can't be reached.\n\nChannel 0: Well, if it says that, it means you're not connected to the Wi Fi. So just double check. Make sure it says connected, but you'll see it'll say connected but no Internet.\n\nChannel 1: Yeah. No Internet connection. It's saying no Internet connection\n\nChannel 0: But it's connected\n\nChannel 1: on the bottom.\n\nChannel 0: to the Wi Fi.\n\nChannel 1: Yes.\n\nChannel 0: Now the tape when you open up Chrome, where are you writing tplinkwifi.net into?\n\nChannel 1: So I have clearly the search Google or type URL on the top.\n\nChannel 0: No. Right up the top, you need to put in tplinkwifi.net. Not in the search. I told you not not to search the the URL.\n\nChannel 1: So\n\nChannel 0: Tplinkwifialtogether.net.\n\nChannel 1: t p link wifi.nnt. So it won't work on Safari. It's just work on Google.\n\nChannel 0: No. No. It won't work on Safari. No. That's what I that's why I don't like Apple, and they're very restricted.\n\nWe tried with every Apple that uses Safari won't work. Are you using Safari Safari or Chrome?\n\nChannel 1: Chrome, but it's still not working.\n\nChannel 0: Can you send me a photo of what what you're seeing, please? I'm just seeing white cables.\n\nChannel 1: Yeah. It's a five page. On the top, you can see it's TP Link with some sort of error. Can I try with\n\nChannel 0: Okay.\n\nChannel 1: the other\n\nChannel 0: That's\n\nChannel 1: one,\n\nChannel 0: is that\n\nChannel 1: five\n\nChannel 0: what you're\n\nChannel 1: g?\n\nChannel 0: seeing?\n\nChannel 1: Yeah. Can I try with the seven with the five g one? 70\n\nChannel 0: Doesn't\n\nChannel 1: seven\n\nChannel 0: matter. It's\n\nChannel 1: a.\n\nChannel 0: probably the five g. It should work on both of them, either one. TP Link Wi Fi button there. That's what it says on the sticker. What's that white cable?\n\nWhat's that?\n\nChannel 1: What cable?\n\nChannel 0: Will you show me a photo with a white cable in your hands?\n\nChannel 1: Oh, no. That's a different cable. That was you said that the other one is fine. That was the old picture. So I have these two cables wired and this orange one.\n\nChannel 0: Okay.\n\nChannel 1: So they're\n\nChannel 0: We're\n\nChannel 1: both\n\nChannel 0: using\n\nChannel 1: the\n\nChannel 0: the\n\nChannel 1: same?\n\nChannel 0: the yellow\n\nChannel 1: Orange\n\nChannel 0: one.\n\nChannel 1: one.\n\nChannel 0: Right?\n\nChannel 1: Yeah.\n\nChannel 0: That's plugged into the white box into the WA Emporo Girard.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. No. I can't see that. So if I click on that, all I see is Wi Fi and so it's not connecting. Can you when you when you look at the Wi Fi\n\nChannel 1: Yeah.\n\nChannel 0: so when you look at the Wi Fi connection and it says no Internet, can you send me a photo of that, please?\n\nChannel 1: No Internet.\n\nChannel 0: Well, when you\n\nChannel 1: Oh, yeah.\n\nChannel 0: how do you know you got no Internet? When you look at the Wi Fi, it'll say no Internet. Right? The connection on your\n\nChannel 1: Yeah.\n\nChannel 0: phone?\n\nChannel 1: Yeah. Yeah. This time. Yep. I sent you.\n\nYep. Sent.\n\nChannel 0: Okay. That's it. Okay. So no Internet connection. Blah blah blah.\n\nAlright. So that's alright. That's all connected. Why it's not connecting to the TP Link? I'm not sure.\n\nSo it doesn't have to do nothing with the Wi Fi. Tplinkwifi.net.\n\nChannel 1: These are the lights on the modem.\n\nChannel 0: Tplinkwifi.net. Okay. Can you just click out of the the search of the URL and just click back in? And just go back to the URL and type in again tplinkwifi.net.\n\nChannel 1: So just clear the search.\n\nChannel 0: Yeah. Yeah. Clear the search and just type it in again.\n\nChannel 1: Okay.\n\nChannel 0: So everything's right up with the light just missing the\n\nChannel 1: Maybe\n\nChannel 0: the Internet.\n\nChannel 1: restart the Wi Fi or something?\n\nChannel 0: Sorry?\n\nChannel 1: Restart the Wi Fi or something?\n\nChannel 0: Now you're already connected to the Wi Fi. That's not the issue. The issue is when you type in the URL tplinkwifi.net, it should come up and ask you to create a password. It's\n\nChannel 1: Should I put that all,\n\nChannel 0: sorry?\n\nChannel 1: that HTTP?\n\nChannel 0: No. No. No. Just TP Link Wi Fi. That's all you need.\n\nDplinkwifi.net. You don't need to put in the HTTP. So you've done it right in that in that other page, tplink Wi Fi button. Now you've done that right, but it's not it's not moving. It's not doing anything.\n\nSo what should happen when you put in tipperlinkwifi.net, a window should open up and just ask you to create a password. You create the password,\n\nChannel 1: Yeah.\n\nChannel 0: then you'll have to log back into the router, and then you we need to search for the triple p o e settings inside the router so we can put in the username and password, provision the router, and then have access to the Internet through the authentication.\n\nChannel 1: Oh my god. It's too long process.\n\nChannel 0: Well, it's not a long process if you it is if you've never done it before, but otherwise, it only takes about thirty seconds if we know how to process.\n\nChannel 1: Okay. Let me find the computer.\n\nChannel 0: Sorry?\n\nChannel 1: It's a yes. I will try to find a computer. I had one from there.\n\nChannel 0: If you have a laptop or a PC, it makes it a lot easier.\n\nChannel 1: Yeah. Yeah. Okay. Just a moment.\n\nChannel 0: Yep.\n\nChannel 1: So you guys don't have any support? You guys can't send anyone here?\n\nChannel 0: We don't normally send out technicians for this type of work. It's normally done on behalf of the customer. But if a customer requests one, we do send out one. We got technicians, but you're looking probably about $250 just to send one out. Sorry?\n\nWell, they've gotta charge callout fees and stuff like that. So, yeah, it is expensive, but that that's what the prices are. It's not prices that we put up or pull them out of the head. They are prices to cover the cost and all that of a technician to come out and set it up for you. But it it's it's it's not a hard process.\n\nIf you're not getting the Wi Fi coming through on this router, it means that maybe the Wi Fi is not working properly or something in the router is not working properly. Because we've done these ones before before the upgrade, but since the upgrade has happened, these are the AC routers that normally work too well on the fiber boost because you got fiber to the premises on the super network. We\n\nChannel 1: So\n\nChannel 0: can\n\nChannel 1: what\n\nChannel 0: always\n\nChannel 1: we\n\nChannel 0: send\n\nChannel 1: what\n\nChannel 0: out\n\nChannel 1: I need\n\nChannel 0: a route\n\nChannel 1: is a six.\n\nChannel 0: sorry?\n\nChannel 1: I need a six Wi Fi\n\nChannel 0: Yeah.\n\nChannel 1: six router.\n\nChannel 0: Wi Fi six minimum. Yeah.\n\nChannel 1: What's the best?\n\nChannel 0: Just get the cheapest one. They're all good. I mean, you're already what are you gonna use Internet for? Anything like gaming or anything\n\nChannel 1: Gaming.\n\nChannel 0: like that?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Well,\n\nChannel 1: Maybe gaming.\n\nChannel 0: gaming, you got the Wi Fi six and the Wi Fi sevens and two different types. The Wi Fi seven is always gonna be better because it gives you a better bandwidth and speed. But the Wi Fi\n\nChannel 1: Yeah.\n\nChannel 0: six, the a x 3,000, if you get something like that, if you can't find one, we can always send one out to you. That's not a problem.\n\nChannel 1: Okay. I turned on the computer now.\n\nChannel 0: Yep.\n\nChannel 1: Oh, I see it's turning on.\n\nChannel 0: Does the computer can you put a Ethernet cable from the router to the computer?\n\nChannel 1: Oh, no. It's\n\nChannel 0: Or\n\nChannel 1: somewhat\n\nChannel 0: do\n\nChannel 1: it's\n\nChannel 0: you need\n\nChannel 1: a surface.\n\nChannel 0: to connect Wi Fi?\n\nChannel 1: You need to connect Wi Fi because\n\nChannel 0: That's alright. No. That's alright. Connect the connect the Wi Fi.\n\nChannel 1: Okay.\n\nChannel 0: Connect the the five g if you can might be better. That's the TP Link seven. Now which one did you connect to? 7 D 7 A. It's 7 D 7 A.\n\nConnect to the 7 D 7 A five g Wi Fi, if you can do that. I'm just gonna put you on hold for a second. Is that okay?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Here we go.\n\nChannel 1: Yeah. I connected. It says no Internet secured.\n\nChannel 0: Yeah. That's right. We need we need to provision it. Alright. Can you open up your Chrome?\n\nChannel 1: Oh, I don't know if there is a Chrome. There's a Microsoft Edge.\n\nChannel 0: Alright. Yeah. Open up your Edge.\n\nChannel 1: Okay.\n\nChannel 0: And in the\n\nChannel 1: And\n\nChannel 0: in\n\nChannel 1: what\n\nChannel 0: the\n\nChannel 1: I\n\nChannel 0: URL,\n\nChannel 1: write is\n\nChannel 0: again, tplinkwifi.net. In the URL,\n\nChannel 1: what?\n\nChannel 0: not the search. URL\n\nChannel 1: I\n\nChannel 0: up the top.\n\nChannel 1: pp\n\nChannel 0: T p link wifi dot net.\n\nChannel 1: link15.n8t. Oh, yes. It's open.\n\nChannel 0: Presenter?\n\nChannel 1: Create login.\n\nChannel 0: Alright. Can you create a login? I'll text you the login you want you need to create. Just what\n\nChannel 1: So\n\nChannel 0: what's\n\nChannel 1: create\n\nChannel 0: my\n\nChannel 1: a login\n\nChannel 0: text?\n\nChannel 1: password, it says.\n\nChannel 0: Yep. I'm just sending\n\nChannel 1: So I\n\nChannel 0: it\n\nChannel 1: can't\n\nChannel 0: to you now. Alright?\n\nChannel 1: can't\n\nChannel 0: There\n\nChannel 1: create\n\nChannel 0: you\n\nChannel 1: my\n\nChannel 0: go.\n\nChannel 1: own password?\n\nChannel 0: We'll do this one first, and then you can create your own password later on. Let's get let's make sure it works first.\n\nChannel 1: Admin is a capital.\n\nChannel 0: Yep.\n\nChannel 1: Admin123At Admin123At. Okay. Hit start.\n\nChannel 0: Yeah. You got quick setup or something like that?\n\nChannel 1: Start. Okay. Now it's a AC. It's like a low\n\nChannel 0: Can\n\nChannel 1: beam\n\nChannel 0: you send\n\nChannel 1: somewhere.\n\nChannel 0: me a photo of the full screen, please? I think once you've done this with me, you should you you'll find that they're all pretty much the same.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Just send me a photo if you don't mind. That will be good. I'll tell you which which tab you need to tab on to. Alright.\n\nLet's have a look. Okay. Click on quick setup.\n\nChannel 1: Quick setup. Yeah.\n\nChannel 0: Yeah. And then send me a photo.\n\nChannel 1: Oh, it's already in the quick setup if you see the picture.\n\nChannel 0: Alright. Is it ready? Okay. Sorry. Hang on.\n\nOkay. So quick\n\nChannel 1: Quick\n\nChannel 0: setup.\n\nChannel 1: setup star. Next.\n\nChannel 0: Alright. Just go next.\n\nChannel 1: Okay. Say choose operation mode. Wireless router. Clear Internet connection from Internet cable.\n\nChannel 0: Yeah. Internet\n\nChannel 1: Access\n\nChannel 0: connection\n\nChannel 1: point.\n\nChannel 0: from Internet cable. Yeah. That one?\n\nChannel 1: Okay. There is a two option, access point or range extender. I will send you the picture.\n\nChannel 0: Okay. Choose operation modes. Oh, no. Just leave it on wireless router and go next.\n\nChannel 1: Okay. Quick setup WAN connection type.\n\nChannel 0: Yeah. What does it say on the type?\n\nChannel 1: Auto detect dynamic IP, static IP, BPOE, l two\n\nChannel 0: It\n\nChannel 1: d p. I will send you the picture.\n\nChannel 0: it that just click on the triple POE. Do you see that one?\n\nChannel 1: People PoE Russian\n\nChannel 0: Yep.\n\nChannel 1: PPOE because there is\n\nChannel 0: No.\n\nChannel 1: a\n\nChannel 0: No.\n\nChannel 1: two\n\nChannel 0: True. Triple POE. Yeah.\n\nChannel 1: okay.\n\nChannel 0: Or\n\nChannel 1: I\n\nChannel 0: send\n\nChannel 1: will\n\nChannel 0: me\n\nChannel 1: better\n\nChannel 0: a photo, please. Send\n\nChannel 1: yeah.\n\nChannel 0: me a photo just so we yeah. Okay. Yeah. P p p o e, Russian triple p o e. Yep.\n\nChannel 1: Okay. Next.\n\nChannel 0: Yeah. Go next, and it's gonna ask you for a username and password. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. I'm just gonna text you over the username. Okay. This is a username. They could put that in the username.\n\nChannel 1: One zero, six six, at Airtel dot net dot a u.\n\nChannel 0: And here's your password. Once you put those in, before you go next, send me a photo, please.\n\nChannel 1: 6@airtime.net. Call through is air. Sorry. A r eight r one two three. Computer is very complicated.\n\nYeah.\n\nChannel 0: Sorry?\n\nChannel 1: So just a moment. 1231066.\n\nChannel 0: A capital letter A.\n\nChannel 1: Yep.\n\nChannel 0: Just send me a photo before you go next, please.\n\nChannel 1: Okay.\n\nChannel 0: Next or save whatever it says. Yeah.\n\nChannel 1: Let's see who's next.\n\nChannel 0: Yeah. But before we go next, yeah, please send me a photo.\n\nChannel 1: Yep. Sent.\n\nChannel 0: Okay. Okay. Let's have a look.\n\nChannel 1: Secondary connection on the bottom is disabled.\n\nChannel 0: No. Don't worry about that. I can't you see that little line on the password? It shows you the password. I it's not showing me the password.\n\nBut, anyway, just go next.\n\nChannel 1: AIR12. Okay. I you want the picture of the password?\n\nChannel 0: Yeah, please. Yeah. So we don't have to go back and forth. And just click on that little live thing. It'll show the password as well.\n\nChannel 1: Okay. So I will send you one. It must\n\nChannel 0: Thank\n\nChannel 1: be same.\n\nChannel 0: you.\n\nChannel 1: Otherwise, it wouldn't go ahead.\n\nChannel 0: Here. 12318. Okay. That's good. Alright.\n\nGo next.\n\nChannel 1: Okay. So now it say wireless 12 band selection 2.4 or five g is two, both both\n\nChannel 0: Show\n\nChannel 1: marked.\n\nChannel 0: me a photo because this is still part of the process. Until we finish this, service is not gonna come online.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Here we go. So what does it say? 2.4. Oh, no.\n\nI don't have to just go next.\n\nChannel 1: Okay. So now there is another page. It says PP link also called SSID. I'll send you a picture. Yep.\n\nIt just sent.\n\nChannel 0: Yep. Okay. Let's have a look. Oh, that's your PIN code. Alright.\n\nJust go next. Did you wanna change the name on the Wi Fi or just leave it as it is? Probably just\n\nChannel 1: Can\n\nChannel 0: leave\n\nChannel 1: you change\n\nChannel 0: it as\n\nChannel 1: it?\n\nChannel 0: it is. Yeah. And just go next go next. Yeah.\n\nChannel 1: Can you change it? Can\n\nChannel 0: Because\n\nChannel 1: you change\n\nChannel 0: on\n\nChannel 1: it?\n\nChannel 0: these sorry? Yeah. I can you can change it, but I'm not gonna guarantee if it's gonna work properly. Yeah. Just put whatever\n\nChannel 1: Okay.\n\nChannel 0: you want. You\n\nChannel 1: Okay.\n\nChannel 0: can\n\nChannel 1: Leave\n\nChannel 0: delete\n\nChannel 1: it.\n\nChannel 0: tape your link and put whatever you want on there.\n\nChannel 1: No. No. That's fine. Just leave it.\n\nChannel 0: Let's go next.\n\nChannel 1: Yeah. It shows another one same, but now it's written five g.\n\nChannel 0: Alright. Just go no. Better send me a photo. These TP Link, so I don't not a good I'm not a fan of TP Link. It's just a little bit\n\nChannel 1: But the people in Airtel, they were selling me\n\nChannel 0: complex.\n\nChannel 1: TP Link as well.\n\nChannel 0: No. We don't use TP Link.\n\nChannel 1: Oh, really? The phone\n\nChannel 0: No.\n\nChannel 1: guy girl told me it's a team peeing something. What brand do you guys use?\n\nChannel 0: We use three different types.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: This\n\nChannel 0: Okay.\n\nChannel 1: one.\n\nChannel 0: Just go just go next.\n\nChannel 1: Okay.\n\nChannel 0: We use the Avrin and it's a different oh, where is it? So we got the Wi Fi six we use at Avory, and the Wi Fi seven is a different brand. But we because we buy directly from the fabric, and so they get it they get to make it the way we want them to make sure they work on the different networks and stuff like that.\n\nChannel 1: Okay. This is the page now.\n\nChannel 0: Okay.\n\nChannel 1: So on the bottom, it says save.\n\nChannel 0: Yeah. Save. Just click on save.\n\nChannel 1: Okay.\n\nChannel 0: Let me know when you've clicked save.\n\nChannel 1: Yep. Done.\n\nChannel 0: Okay. You're online. So your service is online. The only thing is because it's a it's an AC. It's the old version router.\n\nWe can guarantee you a proper a proper, let's say, outcome because this is a boost this is a boost upgrade. The boost upgrades don't support these type of routers. But anyway, what I want you to do in the URL alright.\n\nChannel 1: So it's done\n\nChannel 0: So\n\nChannel 1: now? Should\n\nChannel 0: yeah.\n\nChannel 1: I\n\nChannel 0: Yeah.\n\nChannel 1: just close\n\nChannel 0: In the\n\nChannel 1: it?\n\nChannel 0: URL, I want you to do this.\n\nChannel 1: Yeah.\n\nChannel 0: I'm just gonna test it, send it to you. You'll see it there. And just run a couple of tests on the\n\nChannel 1: Speed test\n\nChannel 0: on on yeah.\n\nChannel 1: on\n\nChannel 0: On\n\nChannel 1: the\n\nChannel 0: your\n\nChannel 1: phone.\n\nChannel 0: laptop, please. On your laptop in the URL, just yes. Write down speedtest.net with Ookla because that's a universal brand, global service. It's\n\nChannel 1: Speed\n\nChannel 0: there.\n\nChannel 1: in Spanish. Speed\n\nChannel 0: Speed test, all one word, .net.\n\nChannel 1: test.met. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So just press go.\n\nChannel 0: Yep. And just send me a photo of the results, please. I need you to do at least two, please, if you don't mind.\n\nChannel 1: That's pretty slow. Not even 100. What's the speed of my Internet?\n\nChannel 0: Sorry? Your speed is 100 day and 40 up.\n\nChannel 1: 100 only. I I thought I found out for the better plan. 500 by 500 something.\n\nChannel 0: The five hundred five hundred, that's the boost bandwidth, but\n\nChannel 1: Yeah.\n\nChannel 0: the speed is one forty. But as I said, this router is not it's an AC router. It's not gonna work too good on the boost. So you're not gonna get five hundred five hundred. You're gonna get a speed on a bandwidth that's 500 up and down.\n\nSo there's more traffic goes through that bandwidth. There won't be any dropouts or congestions or lagging or anything like that. So\n\nChannel 1: No\n\nChannel 0: that's a\n\nChannel 1: p\n\nChannel 0: boost.\n\nChannel 1: car or anything.\n\nChannel 0: Can you are you able to send me a photo of that, please?\n\nChannel 1: I will do another test and send you both together. Okay. I'll send you the first one. So you want me to do another one?\n\nChannel 0: Yeah, please. Yeah. Well, I was gonna do at least two. Normally, we get customers to do three, but at least two is plenty on the on this plan. Okay.\n\nSo your speed's good. It's very good. It's ninety three ninety eight. You'll probably end up getting a 100 on the next one.\n\nChannel 1: No. It's less than less than less than the next one.\n\nChannel 0: Well, you gotta wait for it to finish. But as I said, on this router, we can't guarantee a proper outcome. Has to be a minimum\n\nChannel 1: The other one\n\nChannel 0: Wi\n\nChannel 1: is\n\nChannel 0: Fi\n\nChannel 1: 90\n\nChannel 0: six.\n\nChannel 1: one and\n\nChannel 0: These\n\nChannel 1: 60\n\nChannel 0: are NBN\n\nChannel 1: seven.\n\nChannel 0: standards here in Australia. And this laptop, is it a Windows or looks like a Windows one. Yeah?\n\nChannel 1: It's Microsoft. Yes.\n\nChannel 0: Yeah. Which one is it? The Windows 11, Windows 10?\n\nChannel 1: It's Microsoft Surface, but couple\n\nChannel 0: Oh, it's a Surfer. Yeah. But they're still they use a\n\nChannel 1: yeah. Couple of years old, must be. Five, six years old.\n\nChannel 0: oh, so that'd be like a Windows 10, something like that. Windows eight, seven, eight, ten. I don't know.\n\nChannel 1: Okay. So this test is worst as long as it's working. That's it.\n\nChannel 0: Yeah. I had a feeling this would happen. Yeah. This has got this has got to do with the router then. You're gonna\n\nChannel 1: If\n\nChannel 0: have\n\nChannel 1: I\n\nChannel 0: to\n\nChannel 1: buy a\n\nChannel 0: get\n\nChannel 1: router,\n\nChannel 0: a a minimum\n\nChannel 1: what will\n\nChannel 0: Wi\n\nChannel 1: be\n\nChannel 0: Fi\n\nChannel 1: the difference?\n\nChannel 0: six router.\n\nChannel 1: What will be the difference? It will reach\n\nChannel 0: Well,\n\nChannel 1: 100?\n\nChannel 0: the Wi Fi six router is it's a router. It's a different technology that it has inside the router itself, a different type of processor router. Everything's different. Although that that speed on what the top already you have, it's it's it's really good. It's not a bad speed.\n\nIt's a good speed on that router. But that router that you're using, the AC routers and the SIGA common, so they're all they go back before September.\n\nChannel 1: So this speed will be definitely better than that Sage phone. Right?\n\nChannel 0: Yes. On the Wi\n\nChannel 1: So\n\nChannel 0: Fi\n\nChannel 1: that's\n\nChannel 0: six.\n\nChannel 1: no. No. I mean, on this server, which I have right now,\n\nChannel 0: Oh, yeah.\n\nChannel 1: It\n\nChannel 0: It's\n\nChannel 1: will\n\nChannel 0: it's\n\nChannel 1: be\n\nChannel 0: you should on this router here, normally, other people are getting around it. On a 100 plan, they're probably getting about a 40 or 50, something like that on other other networks. But with us, the speed, it's extremely well on that type of router. See, because the routers when those routers came out, the speeds in Australia were 20 what was it? Twelve, twenty five, and 50.\n\nThen it went to 25, 5,100. Now you're getting 500, 1,000, 2,000. And these top these top of rails don't handle those type of boosts because they're not made for it. So those\n\nChannel 1: Yes.\n\nChannel 0: they they go back to the old to the old system. And now with everything's all changing from asymmetrics to symmetrics. So, yeah, you need specific router to handle the what all these new upgrades.\n\nChannel 1: No. I\n\nChannel 0: So\n\nChannel 1: need\n\nChannel 0: we got\n\nChannel 1: to\n\nChannel 0: we\n\nChannel 1: be fine.\n\nChannel 0: got net\n\nChannel 1: As\n\nChannel 0: we\n\nChannel 1: long\n\nChannel 0: got\n\nChannel 1: as it's working\n\nChannel 0: sorry?\n\nChannel 1: better. I will\n\nChannel 0: Yeah.\n\nChannel 1: see\n\nChannel 0: Well,\n\nChannel 1: for two\n\nChannel 0: you\n\nChannel 1: days.\n\nChannel 0: you should have you should with those speeds, you should have no problems. When\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: feel\n\nChannel 1: was using\n\nChannel 0: that you\n\nChannel 1: I was\n\nChannel 0: got\n\nChannel 1: using Sageform, so this one will be definitely better than\n\nChannel 0: yeah. Because they come, it's a it's a VDSL router. That\n\nChannel 1: that.\n\nChannel 0: goes\n\nChannel 1: I\n\nChannel 0: back\n\nChannel 1: was\n\nChannel 0: about\n\nChannel 1: I was with in a in a previous apartment, I was with some company Unity. He provided the buildings as well,\n\nChannel 0: yeah.\n\nChannel 1: Unity\n\nChannel 0: Well, that\n\nChannel 1: Network.\n\nChannel 0: would have been on an NBN. That would have been a VDSL. So v a lot of those VDSL only have fiber to the node or to the curb, and\n\nChannel 1: Yeah.\n\nChannel 0: they they only work between 50 to a 100, but you're lucky if you get fifty, sixty on a 100 plan because they're not made for the high speed. The VDSL is\n\nChannel 1: Okay. I don't know what that was coming.\n\nChannel 0: just\n\nChannel 1: They were charging me for two fifty\n\nChannel 0: the\n\nChannel 1: by 50. That was their plan,\n\nChannel 0: next\n\nChannel 1: but I don't know what's coming.\n\nChannel 0: yeah. I think you got ripped off there. You'll never\n\nChannel 1: Okay.\n\nChannel 0: get a $2.50 on that router. It's gotta be so those routers, they go to up to 300 Mbps, some of those routers,\n\nChannel 1: Yes.\n\nChannel 0: or 500 m up to. That's the ACV routers. But the new routers, you get the a x 3,000, the 5,000, or 1.5 gig ports and stuff like that. Completely different technology with optic fiber, and it's all starting to make these big changes here in Australia, which it's happened overseas a long long before we're actually starting to get this working because it all started in September 2025. So September, October, November, December plus what we're in now, that's only eight months ago.\n\nOther countries have had a bloody ten ten, fifteen years ago. That's how far back we are. But as you said, if you can use it and it works on your on your gaming and all that way, you you got no no need to\n\nChannel 1: So if if if if I buy a new router, and is there any plan which is better than this with you guys?\n\nChannel 0: if you're gonna\n\nChannel 1: Or\n\nChannel 0: buy a new\n\nChannel 1: speed?\n\nChannel 0: router, let me know which one you want because we as I said, we got the Wi Fi six and the Wi Fi sevens. And on\n\nChannel 1: What about\n\nChannel 0: on on on\n\nChannel 1: those famous companies like Netgear and all those?\n\nChannel 0: they're they're they're old old technology now.\n\nChannel 1: Which one you suggested in JB Hi Fi?\n\nChannel 0: JB Hi Fi. Let's let me just see what they got there. JB Hi Fi. Y five six. Cool.\n\nOkay. JB Hi Fi. So you got the the TP Link Archer 5,400. JB Hi Fi, that's $240. And you got the TP Link b nine.\n\nThat's 9,700 try. Oh, that's in Amazon. That's that's $466. And you've got let's have a look. Okay.\n\nJB Hi Fi. Come on. JB no. That wasn't. JB Hi Fi.\n\nJB okay. We had JB Hi Fi. I was looking at the layout. Alright. Wi Fi sixes.\n\nThey got the TP Link AX 3,000 gigabyte Wi Fi 6, $459. They got the Asus RTAX, which is a better router. That's that's a x 1,800. Wi Fi six, yeah, one seventy nine.\n\nChannel 1: Oh\n\nChannel 0: Other\n\nChannel 1: my\n\nChannel 0: routers\n\nChannel 1: god.\n\nChannel 0: around about\n\nChannel 1: You know,\n\nChannel 0: the\n\nChannel 1: it's\n\nChannel 0: 400\n\nChannel 1: very expensive.\n\nChannel 0: for\n\nChannel 1: So if I buy it from you guys, it's still 500?\n\nChannel 0: No. The the Wi Fi we got our hang on. Let me have a look. I gotta just open up the outside. So for what you wanna do, the Wi Fi six that we have super networks.\n\nCome on. You were right. Super networks. And it comes provisioned and everything. You just gotta plug it in.\n\nThat's it. It's $1.39 95, but that's a dual band a x 3,000 Wi Fi six. Then we got the Wi Fi seven if you wanna but as I said, what are you gonna be using the Internet for? Are you gonna use it for professional gaming or just time gaming?\n\nChannel 1: Oh, one of the guy, he do some online gaming. I don't. He prefer something good. He was using\n\nChannel 0: Okay.\n\nChannel 1: some\n\nChannel 0: Let let me just see\n\nChannel 1: something\n\nChannel 0: what hang on.\n\nChannel 1: Amazon\n\nChannel 0: Let me just see what\n\nChannel 1: network.\n\nChannel 0: yeah.\n\nChannel 1: What's that called? I don't know. Super loop or something.\n\nChannel 0: Superlooper not on this network.\n\nChannel 1: Yeah.\n\nChannel 0: This\n\nChannel 1: So\n\nChannel 0: is\n\nChannel 1: he\n\nChannel 0: a\n\nChannel 1: tried\n\nChannel 0: private\n\nChannel 1: for something\n\nChannel 0: this\n\nChannel 1: good.\n\nChannel 0: is a private embedded network. It has nothing to do with m b n.\n\nChannel 1: Yep.\n\nChannel 0: And we got such one. We got the the power we got the super power boost 1,001, which is a a 500 Mbps. That's that's on special at 01:02 for six months, and it goes back to $1.20 95.\n\nChannel 1: Yes.\n\nChannel 0: That one\n\nChannel 1: Six\n\nChannel 0: there, you use\n\nChannel 1: months.\n\nChannel 0: a Wi Fi seven, and a Wi Fi seven for that is $319.95.\n\nChannel 1: Okay.\n\nChannel 0: But\n\nChannel 1: He's coming next week. I will call back maybe.\n\nChannel 0: yeah. Give us\n\nChannel 1: And\n\nChannel 0: a callback because we can always come up with a good plan for you. So if you got a twenty four month plan, we can give you that Wi Fi router for free.\n\nChannel 1: twenty four months.\n\nChannel 0: Yep.\n\nChannel 1: Long time.\n\nChannel 0: Well, it's a great router, not cheap. Give\n\nChannel 1: Alright.\n\nChannel 0: us a call\n\nChannel 1: They\n\nChannel 0: when\n\nChannel 1: will\n\nChannel 0: the\n\nChannel 1: fit\n\nChannel 0: guy\n\nChannel 1: in\n\nChannel 0: is here.\n\nChannel 1: that white box. They are not huge. They are not huge routers because this one is smart and it fit perfectly in my box, that white box on the wall.\n\nChannel 0: Sorry? Yeah. No. This will this will fit into it. It's a more it's a more compact one.\n\nSome of the Wi Fi sevens out there, they're bloody huge, and you don't\n\nChannel 1: Oh, no.\n\nChannel 0: need\n\nChannel 1: I don't\n\nChannel 0: it.\n\nChannel 1: want\n\nChannel 0: It just\n\nChannel 1: them.\n\nChannel 0: static. So look yeah. It looks good. But but but it does the same job. But you're looking $5.06, $700, some of those routers.\n\nBloody ridiculous.\n\nChannel 1: No. No. I want something smart which fits in, and it's\n\nChannel 0: Yeah.\n\nChannel 1: a WiFi six.\n\nChannel 0: Yeah. This one here is pretty much the same or maybe just that fraction bigger than what you've got there.\n\nChannel 1: Okay. Can you\n\nChannel 0: But let\n\nChannel 1: text\n\nChannel 0: me know\n\nChannel 1: text\n\nChannel 0: sorry?\n\nChannel 1: me the name for the reference?\n\nChannel 0: Sorry?\n\nChannel 1: That's that router you're talking about, 61.\n\nChannel 0: Yeah.\n\nChannel 1: If you can touch me the name of that so when I call next time so I know what I'm talking, so I don't\n\nChannel 0: It's\n\nChannel 1: have\n\nChannel 0: a\n\nChannel 1: to go\n\nChannel 0: it's a\n\nChannel 1: through\n\nChannel 0: Wi\n\nChannel 1: all\n\nChannel 0: Fi\n\nChannel 1: this again.\n\nChannel 0: seven dual band.\n\nChannel 1: No. Not the seven. Six\n\nChannel 0: Oh, the six one, it's the a x 3,000. Every\n\nChannel 1: one.\n\nChannel 0: a x\n\nChannel 1: A x\n\nChannel 0: 3,000,\n\nChannel 1: three thousand.\n\nChannel 0: that's also a dual band.\n\nChannel 1: Okay. A x\n\nChannel 0: Yeah.\n\nChannel 1: 3,000 would be enough for me. Yeah.\n\nChannel 0: Alright. Plenty. Plenty.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Anything else?\n\nChannel 1: Thank you for your help.\n\nChannel 0: You're\n\nChannel 1: Thanks\n\nChannel 0: welcome.\n\nChannel 1: for your\n\nChannel 0: Have\n\nChannel 1: patience.\n\nChannel 0: a have a lovely weekend.\n\nChannel 1: Thank you. Have a good\n\nChannel 0: Alright.\n\nChannel 1: weekend.\n\nChannel 0: You too. Bye bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.96,"sentiment":"neutral","sentiment_score":0.3177350163459778},{"text":"HR.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.154499813914299}],"sentiment":"neutral","sentiment_score":0.26332328220208484,"channel":0,"num_words":3,"start":0.24,"end":1.46},{"sentences":[{"text":"Hi.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.2686346173286438},{"text":"How are you?","start":3.04,"end":3.86,"sentiment":"neutral","sentiment_score":0.3146989643573761}],"sentiment":"neutral","sentiment_score":0.303182877600193,"channel":1,"num_words":4,"start":1.36,"end":3.86},{"sentences":[{"text":"Good.","start":4.0,"end":4.24,"sentiment":"positive","sentiment_score":0.5886650681495667},{"text":"How are you?","start":4.24,"end":4.72,"sentiment":"positive","sentiment_score":0.42113080620765686},{"text":"How can I help you?","start":4.72,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2735095232725143}],"sentiment":"positive","sentiment_score":0.35773390034834546,"channel":0,"num_words":9,"start":4.0,"end":5.7799997},{"sentences":[{"text":"I'm trying to set up the network.","start":6.72,"end":8.24,"sentiment":"neutral","sentiment_score":0.05650495391871248},{"text":"I signed up last week, but I wasn't home.","start":8.24,"end":12.5,"sentiment":"neutral","sentiment_score":-0.022572431299421523}],"sentiment":"neutral","sentiment_score":0.012023924733512104,"channel":1,"num_words":16,"start":6.72,"end":12.5},{"sentences":[{"text":"What was it you signed 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help.","start":3020.9949,"end":3022.375,"sentiment":"positive","sentiment_score":0.6917634010314941}],"sentiment":"positive","sentiment_score":0.6917634010314941,"channel":1,"num_words":5,"start":3020.9949,"end":3022.375},{"sentences":[{"text":"You're","start":3022.6628,"end":3023.0627,"sentiment":"positive","sentiment_score":0.5388080477714539}],"sentiment":"positive","sentiment_score":0.5388080477714539,"channel":0,"num_words":1,"start":3022.6628,"end":3023.0627},{"sentences":[{"text":"Thanks","start":3022.9949,"end":3023.2349,"sentiment":"positive","sentiment_score":0.7001169323921204}],"sentiment":"positive","sentiment_score":0.7001169323921204,"channel":1,"num_words":1,"start":3022.9949,"end":3023.2349},{"sentences":[{"text":"welcome.","start":3023.0627,"end":3023.5427,"sentiment":"positive","sentiment_score":0.6625545024871826}],"sentiment":"positive","sentiment_score":0.6625545024871826,"channel":0,"num_words":1,"start":3023.0627,"end":3023.5427},{"sentences":[{"text":"for your","start":3023.2349,"end":3023.6348,"sentiment":"positive","sentiment_score":0.3538406193256378}],"sentiment":"positive","sentiment_score":0.3538406193256378,"channel":1,"num_words":2,"start":3023.2349,"end":3023.6348},{"sentences":[{"text":"Have","start":3023.5427,"end":3023.8628,"sentiment":"positive","sentiment_score":0.36159053444862366}],"sentiment":"positive","sentiment_score":0.36159053444862366,"channel":0,"num_words":1,"start":3023.5427,"end":3023.8628},{"sentences":[{"text":"patience.","start":3023.6348,"end":3024.1348,"sentiment":"positive","sentiment_score":0.5277666449546814}],"sentiment":"positive","sentiment_score":0.5277666449546814,"channel":1,"num_words":1,"start":3023.6348,"end":3024.1348},{"sentences":[{"text":"a have a lovely weekend.","start":3023.8628,"end":3025.243,"sentiment":"positive","sentiment_score":0.706747853755951}],"sentiment":"positive","sentiment_score":0.706747853755951,"channel":0,"num_words":5,"start":3023.8628,"end":3025.243},{"sentences":[{"text":"Thank you.","start":3025.9548,"end":3026.6748,"sentiment":"positive","sentiment_score":0.7752237021923065},{"text":"Have a good","start":3026.6748,"end":3027.2349,"sentiment":"positive","sentiment_score":0.660873552163442}],"sentiment":"positive","sentiment_score":0.7066136121749877,"channel":1,"num_words":5,"start":3025.9548,"end":3027.2349},{"sentences":[{"text":"Alright.","start":3027.223,"end":3027.723,"sentiment":"positive","sentiment_score":0.4499276578426361}],"sentiment":"positive","sentiment_score":0.4499276578426361,"channel":0,"num_words":1,"start":3027.223,"end":3027.723},{"sentences":[{"text":"weekend.","start":3027.2349,"end":3027.7349,"sentiment":"positive","sentiment_score":0.4898480772972107}],"sentiment":"positive","sentiment_score":0.4898480772972107,"channel":1,"num_words":1,"start":3027.2349,"end":3027.7349},{"sentences":[{"text":"You too.","start":3027.7827,"end":3028.263,"sentiment":"positive","sentiment_score":0.3664419651031494},{"text":"Bye bye.","start":3028.263,"end":3029.003,"sentiment":"neutral","sentiment_score":0.2419438660144806}],"sentiment":"neutral","sentiment_score":0.304192915558815,"channel":0,"num_words":4,"start":3027.7827,"end":3029.003},{"sentences":[{"text":"Bye.","start":3028.515,"end":3029.015,"sentiment":"neutral","sentiment_score":0.1695869415998459},{"text":"Bye.","start":3029.3948,"end":3029.8948,"sentiment":"neutral","sentiment_score":-0.1068645566701889}],"sentiment":"neutral","sentiment_score":0.03136119246482849,"channel":1,"num_words":2,"start":3028.515,"end":3029.8948}]},"summary":{"result":"success","short":"The customer is experiencing issues connecting their device to the internet and is advised by the agent to check if the devices are connected to the internet and the lights are blinking. The agent provides instructions on resetting the device and accessing the internet through the router, and advises the customer to clear the search and try again later. The agent also provides instructions on resetting the device and setting up a new router, and suggests checking the speed tests on the customer's laptop and phone. The agent provides information on routers and their prices, and offers to send test results. The call ends with the agent thanking the customer and wishing them a good weekend."},"intents":{"segments":[{"text":"I'm trying to set up the network. I signed up last week, but I wasn't home.","start_word":16,"end_word":31,"intents":[{"intent":"Set up network","confidence_score":0.6788162}]},{"text":"I'm trying to set up the network. I signed up last week, but I wasn't home. What was it you signed up? Sorry.","start_word":16,"end_word":38,"intents":[{"intent":"Sign up","confidence_score":0.019231537}]},{"text":"Actually, let me know what router is, the model of the router. Yes.","start_word":58,"end_word":70,"intents":[{"intent":"Check router model","confidence_score":0.127794},{"intent":"Confirm router model","confidence_score":0.024602069}]},{"text":"One is TP Link, and Is it a Wi Fi six router?","start_word":84,"end_word":95,"intents":[{"intent":"Confirm router vs. wi-fi","confidence_score":1.4846103e-7}]},{"text":"We could try this one. What's the other router you got?","start_word":189,"end_word":199,"intents":[{"intent":"Try other router","confidence_score":0.013248205}]},{"text":"Are you able to send that sticker to a mobile number if I tell you what number it is? A photo of it?","start_word":305,"end_word":327,"intents":[{"intent":"Send sticker","confidence_score":0.47128507}]},{"text":"If you can send a photo of that sticker just underneath the router. That way, I can guide you through it, and, hopefully, it'll work.","start_word":337,"end_word":361,"intents":[{"intent":"Guide through sticker","confidence_score":0.7143375}]},{"text":"Your when did you sign up? A week ago.","start_word":410,"end_word":418,"intents":[{"intent":"Check sign up","confidence_score":0.30902615}]},{"text":"Are you on the Super Networks by any chance? Or Oh, it's $89 something, I think. 500. no. The network. You know what do you know what network you're on?","start_word":419,"end_word":448,"intents":[{"intent":"Check network availability","confidence_score":0.009020564}]},{"text":"On the back of the router, you got a little button that has reset. Black one.","start_word":1034,"end_word":1049,"intents":[{"intent":"Reset router lights","confidence_score":0.24425566}]},{"text":"Just connect one of those two.","start_word":1319,"end_word":1324,"intents":[{"intent":"Connect wifi","confidence_score":0.18961087}]},{"text":"Now the tape when you open up Chrome, where are you writing tplinkwifi.net into?","start_word":1600,"end_word":1613,"intents":[{"intent":"Check tplinkwifi.net","confidence_score":0.0050135073}]},{"text":"So I have clearly the search Google or type URL on the top. No. Right up the top, you need to put in tplinkwifi.net. Not in the search. I told you not not to search the the URL. So Tplinkwifialtogether.net. t p link wifi.nnt.","start_word":1613,"end_word":1656,"intents":[{"intent":"Verify tp link functionality","confidence_score":0.0025089087}]},{"text":"Can you send me a photo of what what you're seeing, please?","start_word":1712,"end_word":1723,"intents":[{"intent":"Send picture of problem","confidence_score":0.0006845914}]},{"text":"Can you send me a photo of what what you're seeing, please? I'm just seeing white cables. Yeah. It's a five page. On the top, you can see it's TP Link with some sort of error. Can I try with Okay.","start_word":1712,"end_word":1752,"intents":[{"intent":"Ask for troubleshooting","confidence_score":0.000047164787}]},{"text":"so when you look at the Wi Fi connection and it says no Internet, can you send me a photo of that, please? No Internet.","start_word":1924,"end_word":1948,"intents":[{"intent":"Request explanation","confidence_score":0.0073727714},{"intent":"Provide information","confidence_score":0.14114562}]},{"text":"I'm not sure.","start_word":2016,"end_word":2018,"intents":[{"intent":"Express confusion","confidence_score":0.00088140444},{"intent":"Express confusion","confidence_score":0.01213635}]},{"text":"You create the password, Yeah. then you'll have to log back into the router, and then you we need to search for the triple p o e settings inside the router so we can put in the username and password, provision the router, and then have access to the Internet through the authentication.","start_word":2228,"end_word":2280,"intents":[{"intent":"Create password","confidence_score":0.51695544}]},{"text":"then you'll have to log back into the router, and then you we need to search for the triple p o e settings inside the router so we can put in the username and password, provision the router, and then have access to the Internet through the authentication.","start_word":2232,"end_word":2279,"intents":[{"intent":"Access internet","confidence_score":0.16636094}]},{"text":"Let me find the computer. Sorry? It's a yes. I will try to find a computer. I had one from there. If you have a laptop or a PC, it makes it a lot easier. Yeah.","start_word":2318,"end_word":2353,"intents":[{"intent":"Find computer","confidence_score":0.9629867}]},{"text":"We don't normally send out technicians for this type of work. It's normally done on behalf of the customer. But if a customer requests one, we do send out one. We got technicians, but you're looking probably about $250 just to send one out. Sorry?","start_word":2373,"end_word":2417,"intents":[{"intent":"Send technicians","confidence_score":0.70780164}]},{"text":"We So can what always we send what out I need a route is a six. sorry?","start_word":2557,"end_word":2573,"intents":[{"intent":"Provide router routing route","confidence_score":0.000039828843}]},{"text":"I'll text you the login you want you need to create. Just what So what's create my a login text? password, it says.","start_word":2911,"end_word":2933,"intents":[{"intent":"Create login text","confidence_score":0.23573929}]},{"text":"I'll text you the login you want you need to create. Just what So what's create my a login text? password, it says. Yep. I'm just sending So I it can't to you now. Alright? can't There create you my go. own password? We'll do this one first, and then you can create your own password later on.","start_word":2911,"end_word":2968,"intents":[{"intent":"Create a password","confidence_score":0.0032365737}]},{"text":"Hit start. Yeah. You got quick setup or something like that? Start.","start_word":2984,"end_word":2995,"intents":[{"intent":"Start setup","confidence_score":0.36862493}]},{"text":"me a photo of the full screen, please? I think once you've done this with me, you should you you'll find that they're all pretty much the same. Okay. Yeah. Just send me a photo if you don't mind. That will be good.","start_word":3010,"end_word":3052,"intents":[{"intent":"Provide photo","confidence_score":0.00084425765}]},{"text":"Or I send will me better a photo, please. Send yeah.","start_word":3235,"end_word":3245,"intents":[{"intent":"Request photo","confidence_score":0.41522163}]},{"text":"Go next, and it's gonna ask you for a username and password. Right? Yes. Okay.","start_word":3269,"end_word":3283,"intents":[{"intent":"Provide username","confidence_score":0.054735083}]},{"text":"And here's your password. Once you put those in, before you go next, send me a photo, please. 6@airtime.","start_word":3315,"end_word":3333,"intents":[{"intent":"Provide password","confidence_score":0.3341922}]},{"text":"Secondary connection on the bottom is disabled. No.","start_word":3404,"end_word":3411,"intents":[{"intent":"Confirm connection","confidence_score":0.007701268}]},{"text":"Did you wanna change the name on the Wi Fi or just leave it as it is?","start_word":3603,"end_word":3619,"intents":[{"intent":"Change name on wi fi","confidence_score":0.04927064}]},{"text":"The only thing is because it's a it's an AC. It's the old version router. We can guarantee you a proper a proper, let's say, outcome because this is a boost this is a boost upgrade.","start_word":3906,"end_word":3941,"intents":[{"intent":"Confirm router upgrade status","confidence_score":0.000046447345}]},{"text":"Can you are you able to send me a photo of that, please?","start_word":4209,"end_word":4221,"intents":[{"intent":"Get a photo of the photo on the camera","confidence_score":2.4810912e-10}]},{"text":"I will do another test and send you both together. Okay.","start_word":4221,"end_word":4231,"intents":[{"intent":"Do a test for router","confidence_score":0.006184409}]},{"text":"So your speed's good. It's very good. It's ninety three ninety eight. You'll probably end up getting a 100 on the next one.","start_word":4276,"end_word":4298,"intents":[{"intent":"Qualify for a better speed","confidence_score":0.0015523774}]},{"text":"So this test is worst as long as it's working. That's it. Yeah.","start_word":4429,"end_word":4441,"intents":[{"intent":"Test the router for compatibility","confidence_score":0.000078567195}]},{"text":"It's not a bad speed. It's a good speed on that router. But that router that you're using, the AC routers and the SIGA common, so they're all they go back before September. So this speed will be definitely better than that Sage phone. Right? Yes.","start_word":4539,"end_word":4584,"intents":[{"intent":"Improve router speeds","confidence_score":0.025558893}]},{"text":"router, let me know which one you want because we as I said, we got the Wi Fi six and the Wi Fi sevens.","start_word":5143,"end_word":5166,"intents":[{"intent":"Compare router plans","confidence_score":0.022315117}]},{"text":"We got the the power we got the super power boost 1,001, which is a a 500 Mbps. That's that's on special at 01:02 for six months, and it goes back to $1.20 95.","start_word":5542,"end_word":5575,"intents":[{"intent":"Schedule wifi router upgrade","confidence_score":0.0002017389}]}]},"sentiments":{"segments":[{"text":"Good afternoon. HR. Hi. How are you?","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.27480635046958923},{"text":"Good. How are you?","start_word":7,"end_word":10,"sentiment":"positive","sentiment_score":0.47547078132629395},{"text":"How can I help you? I'm trying to set up the network. I signed up last week, but I wasn't home. What was it you signed up? Sorry. Airtel? Internet, was it? Yes. Under what name? Sayed Sajant? Okay. You're using your own router. Is that right? Actually, let me know what router is, the model of the router. Yes. Hold on just a moment. Yeah. Sure. I have two. Which one was? One is TP Link, and Is it a Wi Fi six router? it's Archer c 20.","start_word":11,"end_word":99,"sentiment":"neutral","sentiment_score":0.01331480871886015},{"text":"Because if you're gonna use the old routers, they're not gonna work too good.","start_word":100,"end_word":113,"sentiment":"negative","sentiment_score":-0.3616492748260498},{"text":"Hang on a sec. The Archer. Klink Archer. What was it? C 20, was it? 20. Yep. A c seven fifty wireless 12 band router. Okay. The TP Link Archer, see 20 Archer dual band. Is that a Wi Fi six? I don't think this is a Wi Fi six, this one. It's written somewhere. It's a tapey Version links. five point o. No. No. That's the the Wi Fi signal is one thing. Look. We could try this one. What's the other router you got? Order is Sage, sagemcom. It's called Optus. That's probably a VDSL one. How do you spell that again? S a g e m Mhmm. c o m. I was using with the NBN, this one. That's a Sagcom. That's a French one, I think it is. I think that's a VDSL one. That's not gonna work anyway. I'm just checking it out now. Yeah. That's a VDSL one. I know. I'm not too sure if that's gonna probably the other one, the TP Link will be a better option. Okay. On that TP Link underneath it, just underneath the router, you got a sticker there. Are you able to send that sticker to a mobile number if I tell you what number it is? A photo of it? To what number? 0403. 763744? That's the one. Yeah. If you can send a photo of that sticker just underneath the router.","start_word":114,"end_word":349,"sentiment":"neutral","sentiment_score":-0.031173864663657496},{"text":"That way, I can guide you through it, and, hopefully, it'll work.","start_word":350,"end_word":361,"sentiment":"positive","sentiment_score":0.3786933720111847},{"text":"Because it's not a it's not a Wi Fi six router because all these all these new boost upgrades, the minimum you're gonna have is a Wi Fi six. So can I go and buy it? Which one would be best? Well, hang on. Let me just check. Your when did you sign up? A week ago. Are you on the Super Networks by any chance? Or Oh, it's $89 something, I think. 500. no. The network. You know what do you know what network you're on? Hang on. Let me just have a look. So, yeah, here we go. Super. I got it Yeah. here.","start_word":362,"end_word":467,"sentiment":"neutral","sentiment_score":0.02986135706305504},{"text":"It's super.","start_word":468,"end_word":469,"sentiment":"positive","sentiment_score":0.42818084359169006},{"text":"Super. Yeah. Unit 4. Have you got a JB Hi Yes. Fi near where you are? It's just any Wi Fi six router. It's gonna be a Wi Fi six. Whether it's t p link or whatever on the bottom, it's gonna be a minimum Wi Fi six. Okay. Can you just try this one? Because Yeah. Yeah. I Yeah. I'm Sure. not No. a big That's user not a of problem. downloading or anything. It's just Yeah. a normal TV. Yeah. We could try that one. Hang on. Let me just check something. Okay. So on the wall, you got a white box. Right? Hello? On the wall, you got a Wi Fi a white a white box that's screwed onto the wall? Yes. Yes. Okay. On that on that box, does it have a Ethernet cable coming down from it? Ethernet cable, the yellow one. Well, the cable that we're gonna connect up for the Internet. Is it a yellow one that's connected to it?","start_word":470,"end_word":636,"sentiment":"neutral","sentiment_score":0.030741982853519704},{"text":"A sick one or a thin one?","start_word":637,"end_word":643,"sentiment":"negative","sentiment_score":-0.3906499147415161},{"text":"One is very thin yellow, Well, and can you send then me a photo of it? a crisp. So I have one of this cable. And where is this? Okay. I see $7.50. Tp link Wi Fi dot net. Yeah. I think this should should work. What plan do you have? You've got the 140. Okay. We'll try it anyway. Let's see what happens. Yeah. Now that yellow cable, that's optic fiber. That's near where that black cable is, where the power cord is. You should have a slot there, an empty slot on that Where? white box. Sorry? On the white Under that box, white box? yeah, where the black cable comes out from, that's your power cable. Right? Yeah. So there is only one slot. Yes. Yeah. You need This to plug in an Ethernet cable into there. You got a spare Ethernet cable somewhere? this is the only ones. No. We'll see. Without Oh, an Ethernet. Ethernet. What is Ethernet cable? It's the the data cable. Okay. Just come on. It's a thick CAT six or a CAT five Ethernet cable data cable? So I will send you another picture. This white color cable I have. That yellow cable you got in your hand? Yeah. That one there. Okay. On So the I on plug the in that second one. photo you said, I need you to plug one end into that empty slot in the white box, Yeah. and the other end, you plug it into the WAIN port of the router. Has your router got a WAIN port? Yes. Yeah. So And one then end into the white into the white box and the yep. other end I in plug the in, w a n box. and I put in the switch as well. And then you put the power on. Yep. K. Now do you have a laptop? No. Sorry? No. Do I need?","start_word":644,"end_word":963,"sentiment":"neutral","sentiment_score":0.0215601846575737},{"text":"Well, if you had one, it'd be a lot a lot better, a lot easier.","start_word":964,"end_word":978,"sentiment":"positive","sentiment_score":0.580815851688385},{"text":"What mobile phone do you have? IPhone? Which one? Sorry? Air. 17 air. 17 air. Okay. You got the 17. Have you got Chrome installed in that phone? Google Chrome? Yes. Okay. Cool. Alright. Alright. Connect everything. Let me know if the lights are coming on on the router. Yes. Lights are coming on. Okay. On the back of the router, you got a little button that has reset. Black one. On the back of the router, near the power supply, it should be a little circle that has reset on it. Can Yeah. It's a power button, but not the reset. you see reset there? No. It's just a power sign. Oh, yes. There's a reset, but it's it's not a button. It's a hole. Yeah. Yeah. That's right. A little hole. You need to get a pin Yeah. or a toothpick or something. You need to push it in and hold it down for thirty seconds, and all the lights will flash. That'll reset Okay. the router and clear up any passwords or anything that's in it. Okay. And we need to do that. Otherwise, if it's locked, we can't use it. So it's blinking now. Sorry? So the lights are blinking, and then Yeah. it's they Wait are wait off. until all the lights are on. Once all the lights are on, you can get a pin or a toothpick and push into the reset, and you'll hear you'll sort of, like, feel like a little click. Once you feel the click, just hold it down for thirty seconds. Okay. So all the lights are gone. I'm holding for thirty seconds. Now the power light is blinking. So it's The just the lights will go off? yep. Okay. So they're now it's starting to come back on again. Yeah? Yep. Okay. Wait until all the lights go on, and then what you need to do with your mobile phone is look for the Wi Fi. Now the Wi Fi name will be DPLink seven D7A or 7D7A5G. Just connect one of those two. The password is on the sticker, 1081235A. You'll see everything there on that sticker So the you sent part me. sorry. The username is what? Seven d seven a. Okay. Seven d. Yep. Seven d seven a. And the password is under that wireless password PIN. Yeah? Correct. Yes. Okay. So it's connected. So hold to check if it's working.","start_word":979,"end_word":1384,"sentiment":"neutral","sentiment_score":-0.00866062444602621},{"text":"Now it won't work.","start_word":1385,"end_word":1388,"sentiment":"negative","sentiment_score":-0.49122995138168335},{"text":"We need to go now to open up your Google Chrome. Yep. And we need to go to Google Chrome in the URL. You need to type in tplinkwifi.net. Tplink. It's on the sticker. What? I Wi Fi dot net. Yeah. So it'll probably ask you to create a password. So TP Link Wi Fi dot net. Yep. And put that in the URL, not the search engine, the URL of Google Chrome. And then press once you've done that, just press enter. Okay. So should I stay connected with the Wi Fi? It will work? Yeah. Yeah. Yeah. No. You gotta be connected with the Wi Fi. Otherwise, you can't communicate with a router. Okay. Still Yeah. Be checked to see if you're connected to the Wi Fi. waiting. Yes. It's connected. Yeah? Yep. T P Link 77 A is connected. Okay. Cool. Well then Side can't be reached. sorry? So it says side can't be reached. Well, if it says that, it means you're not connected to the Wi Fi. So just double check. Make sure it says connected, but you'll see it'll say connected but no Internet. Yeah. No Internet connection. It's saying no Internet connection But it's connected on the bottom. to the Wi Fi. Yes. Now the tape when you open up Chrome, where are you writing tplinkwifi.net into? So I have clearly the search Google or type URL on the top. No. Right up the top, you need to put in tplinkwifi.net. Not in the search. I told you not not to search the the URL. So Tplinkwifialtogether.net. t p link wifi.nnt. So it won't work on Safari. It's just work on Google. No.","start_word":1389,"end_word":1668,"sentiment":"neutral","sentiment_score":-0.07540662586688995},{"text":"No. It won't work on Safari. No. That's what I that's why I don't like Apple, and they're very restricted.","start_word":1669,"end_word":1688,"sentiment":"negative","sentiment_score":-0.4423673450946808},{"text":"We tried with every Apple that uses Safari won't work. Are you using Safari Safari or Chrome?","start_word":1689,"end_word":1705,"sentiment":"neutral","sentiment_score":-0.22511199116706848},{"text":"Chrome, but it's still not working.","start_word":1706,"end_word":1711,"sentiment":"negative","sentiment_score":-0.3556186258792877},{"text":"Can you send me a photo of what what you're seeing, please? I'm just seeing white cables. Yeah. It's a five page. On the top, you can see it's TP Link with some sort of error. Can I try with Okay. the other That's one, is that five what you're g? seeing? Yeah. Can I try with the seven with the five g one? 70 Doesn't seven matter. It's a. probably the five g. It should work on both of them, either one. TP Link Wi Fi button there. That's what it says on the sticker. What's that white cable? What's that? What cable? Will you show me a photo with a white cable in your hands? Oh, no. That's a different cable. That was you said that the other one is fine. That was the old picture. So I have these two cables wired and this orange one. Okay. So they're We're both using the the same? the yellow Orange one. one. Right? Yeah. That's plugged into the white box into the WA Emporo Girard. Yeah. Okay.","start_word":1712,"end_word":1889,"sentiment":"neutral","sentiment_score":-0.031844399869441986},{"text":"No. I can't see that. So if I click on that, all I see is Wi Fi and so it's not connecting.","start_word":1890,"end_word":1911,"sentiment":"negative","sentiment_score":-0.38344866037368774},{"text":"Can you when you when you look at the Wi Fi Yeah. so when you look at the Wi Fi connection and it says no Internet, can you send me a photo of that, please? No Internet. Well, when you Oh, yeah. how do you know you got no Internet? When you look at the Wi Fi, it'll say no Internet. Right? The connection on your Yeah. phone? Yeah. Yeah. This time. Yep. I sent you. Yep. Sent. Okay. That's it. Okay. So no Internet connection. Blah blah blah. Alright. So that's alright. That's all connected. Why it's not connecting to the TP Link? I'm not sure. So it doesn't have to do nothing with the Wi Fi. Tplinkwifi.net. These are the lights on the modem. Tplinkwifi.net. Okay. Can you just click out of the the search of the URL and just click back in? And just go back to the URL and type in again tplinkwifi.net. So just clear the search. Yeah. Yeah. Clear the search and just type it in again. Okay. So everything's right up with the light just missing the Maybe the Internet. restart the Wi Fi or something? Sorry? Restart the Wi Fi or something? Now you're already connected to the Wi Fi. That's not the issue. The issue is when you type in the URL tplinkwifi.net, it should come up and ask you to create a password. It's Should I put that all, sorry? that HTTP? No. No. No. Just TP Link Wi Fi. That's all you need. Dplinkwifi.net. You don't need to put in the HTTP. So you've done it right in that in that other page, tplink Wi Fi button. Now you've done that right, but it's not it's not moving.","start_word":1912,"end_word":2200,"sentiment":"neutral","sentiment_score":-0.06511674076318741},{"text":"It's not doing anything.","start_word":2201,"end_word":2204,"sentiment":"negative","sentiment_score":-0.3770381808280945},{"text":"So what should happen when you put in tipperlinkwifi.net, a window should open up and just ask you to create a password. You create the password, Yeah. then you'll have to log back into the router, and then you we need to search for the triple p o e settings inside the router so we can put in the username and password, provision the router, and then have access to the Internet through the authentication.","start_word":2205,"end_word":2279,"sentiment":"neutral","sentiment_score":0.06746570666631063},{"text":"Oh my god. It's too long process.","start_word":2280,"end_word":2286,"sentiment":"negative","sentiment_score":-0.559202253818512},{"text":"Well, it's not a long process if you it is if you've never done it before, but otherwise, it only takes about thirty seconds if we know how to process. Okay. Let me find the computer. Sorry? It's a yes. I will try to find a computer. I had one from there.","start_word":2287,"end_word":2338,"sentiment":"neutral","sentiment_score":-0.02249295264482498},{"text":"If you have a laptop or a PC, it makes it a lot easier.","start_word":2339,"end_word":2352,"sentiment":"positive","sentiment_score":0.4150039851665497},{"text":"Yeah. Yeah. Okay. Just a moment. Yep. So you guys don't have any support? You guys can't send anyone here? We don't normally send out technicians for this type of work. It's normally done on behalf of the customer. But if a customer requests one, we do send out one. We got technicians, but you're looking probably about $250 just to send one out. Sorry? Well, they've gotta charge callout fees and stuff like that. So, yeah, it is expensive, but that that's what the prices are. It's not prices that we put up or pull them out of the head. They are prices to cover the cost and all that of a technician to come out and set it up for you. But it it's it's it's not a hard process. If you're not getting the Wi Fi coming through on this router, it means that maybe the Wi Fi is not working properly or something in the router is not working properly. Because we've done these ones before before the upgrade, but since the upgrade has happened, these are the AC routers that normally work too well on the fiber boost because you got fiber to the premises on the super network. We So can what always we send what out I need a route is a six. sorry? I need a six Wi Fi Yeah. six router. Wi Fi six minimum. Yeah. What's the best?","start_word":2353,"end_word":2590,"sentiment":"neutral","sentiment_score":-0.09612850099802016},{"text":"Just get the cheapest one. They're all good.","start_word":2591,"end_word":2598,"sentiment":"positive","sentiment_score":0.7272105813026428},{"text":"I mean, you're already what are you gonna use Internet for? Anything like gaming or anything Gaming. like that? Yeah. Yeah. Well, Maybe gaming. gaming, you got the Wi Fi six and the Wi Fi sevens and two different types. The Wi Fi seven is always gonna be better because it gives you a better bandwidth and speed. But the Wi Fi Yeah. six, the a x 3,000, if you get something like that, if you can't find one, we can always send one out to you. That's not a problem. Okay. I turned on the computer now. Yep. Oh, I see it's turning on. Does the computer can you put a Ethernet cable from the router to the computer? Oh, no. It's Or somewhat do it's you need a surface. to connect Wi Fi? You need to connect Wi Fi because That's alright. No. That's alright. Connect the connect the Wi Fi. Okay. Connect the the five g if you can might be better. That's the TP Link seven. Now which one did you connect to? 7 D 7 A. It's 7 D 7 A. Connect to the 7 D 7 A five g Wi Fi, if you can do that. I'm just gonna put you on hold for a second. Is that okay? Yeah. Okay. Here we go. Yeah. I connected. It says no Internet secured. Yeah. That's right. We need we need to provision it. Alright. Can you open up your Chrome? Oh, I don't know if there is a Chrome. There's a Microsoft Edge. Alright. Yeah. Open up your Edge. Okay. And in the And in what the I URL, write is again, tplinkwifi.net. In the URL, what? not the search. URL I up the top. pp T p link wifi dot net. link15.n8t. Oh, yes. It's open. Presenter? Create login. Alright. Can you create a login? I'll text you the login you want you need to create. Just what So what's create my a login text? password, it says. Yep.","start_word":2599,"end_word":2933,"sentiment":"neutral","sentiment_score":0.027798378006068627},{"text":"I'm just sending So I it can't to you now.","start_word":2934,"end_word":2943,"sentiment":"negative","sentiment_score":-0.3733084201812744},{"text":"Alright? can't There create you my go. own password? We'll do this one first, and then you can create your own password later on. Let's get let's make sure it works first. Admin is a capital. Yep. Admin123At Admin123At. Okay. Hit start. Yeah. You got quick setup or something like that? Start. Okay. Now it's a AC. It's like a low Can beam you send somewhere. me a photo of the full screen, please? I think once you've done this with me, you should you you'll find that they're all pretty much the same. Okay. Yeah. Just send me a photo if you don't mind.","start_word":2944,"end_word":3048,"sentiment":"neutral","sentiment_score":0.046596795320510864},{"text":"That will be good.","start_word":3049,"end_word":3052,"sentiment":"positive","sentiment_score":0.41958341002464294},{"text":"I'll tell you which which tab you need to tab on to. Alright. Let's have a look. Okay. Click on quick setup. Quick setup. Yeah. Yeah. And then send me a photo. Oh, it's already in the quick setup if you see the picture. Alright. Is it ready? Okay. Sorry. Hang on. Okay. So quick Quick setup. setup star. Next. Alright. Just go next. Okay. Say choose operation mode. Wireless router. Clear Internet connection from Internet cable. Yeah. Internet Access connection point. from Internet cable. Yeah. That one? Okay. There is a two option, access point or range extender. I will send you the picture. Okay. Choose operation modes. Oh, no. Just leave it on wireless router and go next. Okay. Quick setup WAN connection type. Yeah. What does it say on the type? Auto detect dynamic IP, static IP, BPOE, l two It d p. I will send you the picture. it that just click on the triple POE. Do you see that one? People PoE Russian Yep. PPOE because there is No. a No. two True. Triple POE. Yeah. okay. Or I send will me better a photo, please. Send yeah. me a photo just so we yeah. Okay. Yeah. P p p o e, Russian triple p o e. Yep. Okay. Next. Yeah. Go next, and it's gonna ask you for a username and password. Right? Yes. Okay. I'm just gonna text you over the username. Okay. This is a username. They could put that in the username. One zero, six six, at Airtel dot net dot a u. And here's your password. Once you put those in, before you go next, send me a photo, please. 6@airtime.net. Call through is air. Sorry. A r eight r one two three.","start_word":3053,"end_word":3345,"sentiment":"neutral","sentiment_score":0.032731598440189004},{"text":"Computer is very complicated.","start_word":3346,"end_word":3349,"sentiment":"negative","sentiment_score":-0.33464786410331726},{"text":"Yeah. Sorry? So just a moment. 1231066. A capital letter A. Yep. Just send me a photo before you go next, please. Okay. Next or save whatever it says. Yeah. Let's see who's next. Yeah. But before we go next, yeah, please send me a photo. Yep. Sent. Okay. Okay. Let's have a look. Secondary connection on the bottom is disabled. No. Don't worry about that. I can't you see that little line on the password? It shows you the password. I it's not showing me the password. But, anyway, just go next. AIR12. Okay. I you want the picture of the password? Yeah, please. Yeah. So we don't have to go back and forth. And just click on that little live thing. It'll show the password as well. Okay. So I will send you one. It must Thank be same. you. Otherwise, it wouldn't go ahead. Here. 12318. Okay.","start_word":3350,"end_word":3499,"sentiment":"neutral","sentiment_score":0.018529409542679787},{"text":"That's good.","start_word":3500,"end_word":3501,"sentiment":"positive","sentiment_score":0.40625014901161194},{"text":"Alright. Go next. Okay. So now it say wireless 12 band selection 2.4 or five g is two, both both Show marked. me a photo because this is still part of the process. Until we finish this, service is not gonna come online. Yep. Okay. Here we go. So what does it say? 2.4. Oh, no. I don't have to just go next. Okay. So now there is another page. It says PP link also called SSID. I'll send you a picture. Yep. It just sent. Yep. Okay. Let's have a look. Oh, that's your PIN code. Alright. Just go next. Did you wanna change the name on the Wi Fi or just leave it as it is? Probably just Can leave you change it as it? it is. Yeah. And just go next go next. Yeah. Can you change it? Can Because you change on it? these sorry? Yeah. I can you can change it, but I'm not gonna guarantee if it's gonna work properly. Yeah. Just put whatever Okay. you want. You Okay. can Leave delete it. tape your link and put whatever you want on there. No. No. That's fine. Just leave it. Let's go next. Yeah. It shows another one same, but now it's written five g. Alright. Just go no. Better send me a photo. These TP Link, so I don't not a good I'm not a fan of TP Link. It's just a little bit But the people in Airtel, they were selling me complex. TP Link as well.","start_word":3502,"end_word":3756,"sentiment":"neutral","sentiment_score":-0.03331783466479358},{"text":"No.","start_word":3757,"end_word":3757,"sentiment":"negative","sentiment_score":-0.3672213554382324},{"text":"We don't use TP Link. Oh, really? The phone No. guy girl told me it's a team peeing something. What brand do you guys use? We use three different types. Okay. Yeah. This Okay. one. Just go just go next. Okay. We use the Avrin and it's a different oh, where is it? So we got the Wi Fi six we use at Avory, and the Wi Fi seven is a different brand. But we because we buy directly from the fabric, and so they get it they get to make it the way we want them to make sure they work on the different networks and stuff like that. Okay. This is the page now. Okay. So on the bottom, it says save. Yeah. Save. Just click on save. Okay. Let me know when you've clicked save. Yep. Done. Okay. You're online. So your service is online. The only thing is because it's a it's an AC. It's the old version router. We can guarantee you a proper a proper, let's say, outcome because this is a boost this is a boost upgrade. The boost upgrades don't support these type of routers. But anyway, what I want you to do in the URL alright. So it's done So now? Should yeah. I Yeah. just close In the it? URL, I want you to do this. Yeah. I'm just gonna test it, send it to you. You'll see it there. And just run a couple of tests on the Speed test on on yeah. on On the your phone. laptop, please. On your laptop in the URL, just yes. Write down speedtest.net with Ookla because that's a universal brand, global service. It's Speed there. in Spanish. Speed Speed test, all one word, .net. test.met. Okay. Yeah. So just press go. Yep. And just send me a photo of the results, please. I need you to do at least two, please, if you don't mind.","start_word":3758,"end_word":4081,"sentiment":"neutral","sentiment_score":0.038373887010010675},{"text":"That's pretty slow.","start_word":4082,"end_word":4084,"sentiment":"negative","sentiment_score":-0.5502778887748718},{"text":"Not even 100. What's the speed of my Internet? Sorry? Your speed is 100 day and 40 up. 100 only. I I thought I found out for the better plan. 500 by 500 something. The five hundred five hundred, that's the boost bandwidth, but Yeah. the speed is one forty. But as I said, this router is not it's an AC router.","start_word":4085,"end_word":4146,"sentiment":"neutral","sentiment_score":-0.10746290534734726},{"text":"It's not gonna work too good on the boost.","start_word":4147,"end_word":4155,"sentiment":"negative","sentiment_score":-0.3634375333786011},{"text":"So you're not gonna get five hundred five hundred. You're gonna get a speed on a bandwidth that's 500 up and down. So there's more traffic goes through that bandwidth. There won't be any dropouts or congestions or lagging or anything like that. So No that's a p boost. car or anything. Can you are you able to send me a photo of that, please? I will do another test and send you both together. Okay. I'll send you the first one. So you want me to do another one? Yeah, please. Yeah. Well, I was gonna do at least two. Normally, we get customers to do three, but at least two is plenty on the on this plan. Okay.","start_word":4156,"end_word":4275,"sentiment":"neutral","sentiment_score":-0.014270063613851865},{"text":"So your speed's good. It's very good. It's ninety three ninety eight.","start_word":4276,"end_word":4287,"sentiment":"positive","sentiment_score":0.5181103944778442},{"text":"You'll probably end up getting a 100 on the next one. No. It's less than less than less than the next one. Well, you gotta wait for it to finish. But as I said, on this router, we can't guarantee a proper outcome. Has to be a minimum The other one Wi is Fi 90 six. one and These 60 are NBN seven. standards here in Australia. And this laptop, is it a Windows or looks like a Windows one. Yeah? It's Microsoft. Yes. Yeah. Which one is it? The Windows 11, Windows 10? It's Microsoft Surface, but couple Oh, it's a Surfer. Yeah. But they're still they use a yeah. Couple of years old, must be. Five, six years old. oh, so that'd be like a Windows 10, something like that. Windows eight, seven, eight, ten. I don't know. Okay. So this test is worst as long as it's working. That's it. Yeah. I had a feeling this would happen. Yeah. This has got this has got to do with the router then. You're gonna If have I to buy a get router, a a minimum what will Wi be Fi the difference? six router. What will be the difference? It will reach Well, 100? the Wi Fi six router is it's a router. It's a different technology that it has inside the router itself, a different type of processor router. Everything's different. Although that that speed on what the top already you have, it's it's it's really good.","start_word":4288,"end_word":4537,"sentiment":"neutral","sentiment_score":-0.04657203331589699},{"text":"It's not a bad speed. It's a good speed on that router.","start_word":4538,"end_word":4549,"sentiment":"positive","sentiment_score":0.5979486703872681},{"text":"But that router that you're using, the AC routers and the SIGA common, so they're all they go back before September.","start_word":4550,"end_word":4570,"sentiment":"neutral","sentiment_score":0.2250753939151764},{"text":"So this speed will be definitely better than that Sage phone.","start_word":4571,"end_word":4581,"sentiment":"positive","sentiment_score":0.6460060477256775},{"text":"Right? Yes. On the Wi So Fi that's six. no. No. I mean, on this server, which I have right now, Oh, yeah. It It's will it's be you should on this router here, normally, other people are getting around it. On a 100 plan, they're probably getting about a 40 or 50, something like that on other other networks.","start_word":4582,"end_word":4641,"sentiment":"neutral","sentiment_score":0.02715075761079788},{"text":"But with us, the speed, it's extremely well on that type of router.","start_word":4642,"end_word":4654,"sentiment":"positive","sentiment_score":0.3840557038784027},{"text":"See, because the routers when those routers came out, the speeds in Australia were 20 what was it? Twelve, twenty five, and 50. Then it went to 25, 5,100. Now you're getting 500, 1,000, 2,000. And these top these top of rails don't handle those type of boosts because they're not made for it. So those Yes. they they go back to the old to the old system. And now with everything's all changing from asymmetrics to symmetrics. So, yeah, you need specific router to handle the what all these new upgrades. No. I So need we got to we be fine. got net As we long got as it's working sorry? better. I will Yeah. see Well, for two you days. you should have you should with those speeds, you should have no problems. When Yeah. you I feel was using that you I was got using Sageform, so this one will be definitely better than yeah. Because they come, it's a it's a VDSL router. That that. goes I back was about I was with in a in a previous apartment, I was with some company Unity. He provided the buildings as well, yeah. Unity Well, that Network. would have been on an NBN. That would have been a VDSL. So v a lot of those VDSL only have fiber to the node or to the curb, and Yeah. they they only work between 50 to a 100, but you're lucky if you get fifty, sixty on a 100 plan because they're not made for the high speed. The VDSL is Okay. I don't know what that was coming. just They were charging me for two fifty the by 50. That was their plan, next but I don't know what's coming. yeah.","start_word":4655,"end_word":4948,"sentiment":"neutral","sentiment_score":0.013204078190028667},{"text":"I think you got ripped off there.","start_word":4949,"end_word":4955,"sentiment":"negative","sentiment_score":-0.5636668801307678},{"text":"You'll never Okay. get a $2.50 on that router. It's gotta be so those routers, they go to up to 300 Mbps, some of those routers, Yes. or 500 m up to. That's the ACV routers. But the new routers, you get the a x 3,000, the 5,000, or 1.5 gig ports and stuff like that. Completely different technology with optic fiber, and it's all starting to make these big changes here in Australia, which it's happened overseas a long long before we're actually starting to get this working because it all started in September 2025. So September, October, November, December plus what we're in now, that's only eight months ago. Other countries have had a bloody ten ten, fifteen years ago. That's how far back we are. But as you said, if you can use it and it works on your on your gaming and all that way, you you got no no need to So if if if if I buy a new router, and is there any plan which is better than this with you guys? if you're gonna Or buy a new speed? router, let me know which one you want because we as I said, we got the Wi Fi six and the Wi Fi sevens. And on What about on on on those famous companies like Netgear and all those? they're they're they're old old technology now. Which one you suggested in JB Hi Fi? JB Hi Fi. Let's let me just see what they got there. JB Hi Fi. Y five six. Cool. Okay. JB Hi Fi. So you got the the TP Link Archer 5,400. JB Hi Fi, that's $240. And you got the TP Link b nine. That's 9,700 try. Oh, that's in Amazon. That's that's $466. And you've got let's have a look. Okay. JB Hi Fi. Come on. JB no. That wasn't. JB Hi Fi. JB okay. We had JB Hi Fi. I was looking at the layout. Alright. Wi Fi sixes. They got the TP Link AX 3,000 gigabyte Wi Fi 6, $459. They got the Asus RTAX, which is a better router. That's that's a x 1,800. Wi Fi six, yeah, one seventy nine. Oh Other my routers god. around about You know, the it's 400 very expensive. for So if I buy it from you guys, it's still 500? No. The the Wi Fi we got our hang on. Let me have a look. I gotta just open up the outside. So for what you wanna do, the Wi Fi six that we have super networks. Come on. You were right. Super networks. And it comes provisioned and everything. You just gotta plug it in. That's it. It's $1.39 95, but that's a dual band a x 3,000 Wi Fi six. Then we got the Wi Fi seven if you wanna but as I said, what are you gonna be using the Internet for? Are you gonna use it for professional gaming or just time gaming? Oh, one of the guy, he do some online gaming. I don't. He prefer something good. He was using Okay. some Let let me just see something what hang on. Amazon Let me just see what network. yeah. What's that called? I don't know. Super loop or something. Superlooper not on this network. Yeah. This So is he a tried private for something this good. is a private embedded network. It has nothing to do with m b n. Yep. And we got such one. We got the the power we got the super power boost 1,001, which is a a 500 Mbps. That's that's on special at 01:02 for six months, and it goes back to $1.20 95. Yes. That one there, Six you use months. a Wi Fi seven, and a Wi Fi seven for that is $319.95. Okay. But He's coming next week. I will call back maybe. yeah. Give us And a callback because we can always come up with a good plan for you. So if you got a twenty four month plan, we can give you that Wi Fi router for free. twenty four months. Yep. Long time.","start_word":4956,"end_word":5649,"sentiment":"neutral","sentiment_score":0.04396707610755901},{"text":"Well, it's a great router, not cheap.","start_word":5650,"end_word":5656,"sentiment":"positive","sentiment_score":0.7140858769416809},{"text":"Give Alright. us a call They when will the fit guy in is here. that white box. They are not huge.","start_word":5657,"end_word":5677,"sentiment":"neutral","sentiment_score":0.11278296262025832},{"text":"They are not huge routers because this one is smart and it fit perfectly in my box, that white box on the wall.","start_word":5678,"end_word":5700,"sentiment":"positive","sentiment_score":0.34294235706329346},{"text":"Sorry? Yeah. No. This will this will fit into it. It's a more it's a more compact one. Some of the Wi Fi sevens out there, they're bloody huge, and you don't Oh, no. need I don't it. want It just them. static. So look yeah. It looks good. But but but it does the same job. But you're looking $5.06, $700, some of those routers.","start_word":5701,"end_word":5766,"sentiment":"neutral","sentiment_score":0.011838479898869991},{"text":"Bloody ridiculous.","start_word":5767,"end_word":5768,"sentiment":"negative","sentiment_score":-0.37970080971717834},{"text":"No. No. I want something smart which fits in, and it's Yeah. a WiFi six. Yeah. This one here is pretty much the same or maybe just that fraction bigger than what you've got there. Okay. Can you But let text me know text sorry? me the name for the reference? Sorry? That's that router you're talking about, 61. Yeah. If you can touch me the name of that so when I call next time so I know what I'm talking, so I don't It's have a to go it's a through Wi all Fi this again. seven dual band. No. Not the seven. Six Oh, the six one, it's the a x 3,000. Every one. a x A x 3,000, three thousand. that's also a dual band. Okay. A x Yeah. 3,000 would be enough for me. Yeah. Alright. Plenty. Plenty. Okay. Alright. Anything else?","start_word":5769,"end_word":5914,"sentiment":"neutral","sentiment_score":0.015774777337704618},{"text":"Thank you for your help. You're Thanks welcome. for your Have patience. a have a lovely weekend. Thank you. Have a good Alright. weekend. You too.","start_word":5915,"end_word":5940,"sentiment":"positive","sentiment_score":0.5976237058639526},{"text":"Bye bye. Bye. Bye.","start_word":5941,"end_word":5944,"sentiment":"neutral","sentiment_score":0.19663619995117188}],"average":{"sentiment":"neutral","sentiment_score":0.00514606678442204}}}}