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We are proud to deliver reliable\n\nChannel 0: Hello?\n\nChannel 1: Hi. It's Nick from Telecom. How can I help you?\n\nChannel 0: Good day, mate. This is Ross calling from Tech Home Systems. How are you?\n\nChannel 1: Good.\n\nChannel 0: Good. Well, I was looking to have a chat with Navid. Is he\n\nChannel 1: Let me check. I'm just putting your call on hold for a while. Let me check if it's available, then I'll transfer your call. Right?\n\nChannel 0: available? Yep.\n\nChannel 1: Ozy Telecom Private Limited, your trusted Australian owned telecommunications provider. We are proud to deliver reliable NBN Internet for homes and businesses across the country. Whether you need fast fiber, wireless, or satellite Internet, we've got the right solution to keep you connected. Ozi Telecom offers the cheapest cloud hosted VoIP handsets for businesses designed to improve communication while saving you money. 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Alright.","paragraphs":[{"sentences":[{"text":"Telecom Private Limited, your trusted Australian owned telecommunications provider.","start":0.24,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.12221066157023112},{"text":"We are proud to deliver reliable","start":5.7599998,"end":7.52,"sentiment":"positive","sentiment_score":0.35234202941258747}],"sentiment":"neutral","sentiment_score":0.21426320870717366,"channel":1,"num_words":15,"start":0.24,"end":7.52},{"sentences":[{"text":"Hello?","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.3192678987979889}],"sentiment":"neutral","sentiment_score":0.3192678987979889,"channel":0,"num_words":1,"start":11.2,"end":11.7},{"sentences":[{"text":"Hi.","start":11.28,"end":11.44,"sentiment":"neutral","sentiment_score":0.13812923431396484},{"text":"It's Nick from Telecom.","start":11.44,"end":12.799999,"sentiment":"neutral","sentiment_score":0.15969658270478249},{"text":"How can I help 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you?","start":19.235,"end":19.975,"sentiment":"neutral","sentiment_score":0.16948885718981424}],"sentiment":"neutral","sentiment_score":0.20509934638227736,"channel":0,"num_words":14,"start":15.795,"end":19.975},{"sentences":[{"text":"Good.","start":21.095001,"end":21.595001,"sentiment":"neutral","sentiment_score":0.3138290047645569}],"sentiment":"neutral","sentiment_score":0.3138290047645569,"channel":1,"num_words":1,"start":21.095001,"end":21.595001},{"sentences":[{"text":"Good.","start":23.154999,"end":23.654999,"sentiment":"neutral","sentiment_score":0.2826125919818878},{"text":"Well, I was looking to have a chat with Navid.","start":23.795,"end":26.63,"sentiment":"neutral","sentiment_score":0.02903832383453846},{"text":"Is he","start":26.849998,"end":27.59,"sentiment":"neutral","sentiment_score":-0.000928947236388922}],"sentiment":"neutral","sentiment_score":0.04393368737342266,"channel":0,"num_words":13,"start":23.154999,"end":27.59},{"sentences":[{"text":"Let me check.","start":30.45,"end":31.43,"sentiment":"neutral","sentiment_score":-0.012190929924448332},{"text":"I'm just putting your call on hold for a while.","start":32.29,"end":34.61,"sentiment":"neutral","sentiment_score":-0.06401960067451},{"text":"Let me check if it's available, then I'll transfer your call.","start":34.61,"end":36.690002,"sentiment":"neutral","sentiment_score":-0.017193410122259098},{"text":"Right?","start":36.690002,"end":37.190002,"sentiment":"neutral","sentiment_score":0.0025290101766586304}],"sentiment":"neutral","sentiment_score":-0.034534691907465456,"channel":1,"num_words":25,"start":30.45,"end":37.190002},{"sentences":[{"text":"available?","start":37.329998,"end":37.829998,"sentiment":"neutral","sentiment_score":0.0016510537825524807},{"text":"Yep.","start":38.21,"end":38.595,"sentiment":"neutral","sentiment_score":0.03786458075046539}],"sentiment":"neutral","sentiment_score":0.019757817266508937,"channel":0,"num_words":2,"start":37.329998,"end":38.595},{"sentences":[{"text":"Ozy Telecom Private Limited, your trusted Australian owned telecommunications provider.","start":41.465,"end":46.684998,"sentiment":"neutral","sentiment_score":0.14214645847678184},{"text":"We are proud to deliver reliable NBN Internet for homes and businesses across the country.","start":47.545,"end":53.085,"sentiment":"positive","sentiment_score":0.44835668007532753},{"text":"Whether you need fast fiber, wireless, or satellite Internet, we've got the right solution to keep you connected.","start":53.945,"end":60.57,"sentiment":"positive","sentiment_score":0.4207067158487108},{"text":"Ozi Telecom offers the cheapest cloud hosted VoIP handsets for businesses designed to improve communication while saving you money.","start":61.350002,"end":69.770004,"sentiment":"positive","sentiment_score":0.4157214996061827},{"text":"We also Thank you for Thanks for hold.","start":70.39,"end":74.025,"sentiment":"neutral","sentiment_score":0.2611707095056772}],"sentiment":"positive","sentiment_score":0.36725156913910595,"channel":1,"num_words":70,"start":41.465,"end":74.025},{"sentences":[{"text":"Right now, Naveed is on another call with","start":74.245,"end":76.725,"sentiment":"neutral","sentiment_score":-0.016368276672437787}],"sentiment":"neutral","sentiment_score":-0.016368276672437787,"channel":1,"num_words":8,"start":74.245,"end":76.725},{"sentences":[{"text":"Mhmm.","start":76.71,"end":77.21,"sentiment":"neutral","sentiment_score":0.00041457824409008026}],"sentiment":"neutral","sentiment_score":0.00041457824409008026,"channel":0,"num_words":1,"start":76.71,"end":77.21},{"sentences":[{"text":"a customer.","start":76.725,"end":77.385,"sentiment":"neutral","sentiment_score":0.003773466683924198},{"text":"I will pass your contact details, call you back.","start":77.845,"end":80.985,"sentiment":"neutral","sentiment_score":0.008046181251605352},{"text":"May your name, please?","start":81.125,"end":82.665,"sentiment":"neutral","sentiment_score":0.020221590995788574}],"sentiment":"neutral","sentiment_score":0.010723261907696725,"channel":1,"num_words":15,"start":76.725,"end":82.665},{"sentences":[{"text":"Ross.","start":84.07,"end":84.57,"sentiment":"neutral","sentiment_score":-0.0006157485768198967},{"text":"Just mention the call is regarding his inquiry for a product.","start":85.43,"end":90.65,"sentiment":"neutral","sentiment_score":-0.010054750367999077}],"sentiment":"neutral","sentiment_score":-0.009268166885400811,"channel":0,"num_words":12,"start":84.07,"end":90.65},{"sentences":[{"text":"What product is it?","start":93.27,"end":94.729996,"sentiment":"neutral","sentiment_score":0.00018427101895213127}],"sentiment":"neutral","sentiment_score":0.00018427101895213127,"channel":1,"num_words":4,"start":93.27,"end":94.729996},{"sentences":[{"text":"It's a PolyGap.","start":95.835,"end":96.814995,"sentiment":"neutral","sentiment_score":0.006901150375294189},{"text":"Poly.","start":98.12694,"end":98.62694,"sentiment":"neutral","sentiment_score":0.009242055006325243}],"sentiment":"neutral","sentiment_score":0.007486376533051953,"channel":0,"num_words":4,"start":95.835,"end":98.62694},{"sentences":[{"text":"Alright.","start":98.39,"end":98.89,"sentiment":"neutral","sentiment_score":0.04092645272612572},{"text":"Okay.","start":98.95,"end":99.45,"sentiment":"neutral","sentiment_score":0.04278601333498955},{"text":"Alright.","start":100.13687,"end":100.37688,"sentiment":"neutral","sentiment_score":0.05479268729686737},{"text":"Okay.","start":100.37688,"end":100.77687,"sentiment":"neutral","sentiment_score":0.05796333402395248},{"text":"I will let","start":100.77687,"end":101.17687,"sentiment":"neutral","sentiment_score":0.0725539115568002}],"sentiment":"neutral","sentiment_score":0.05916146029319082,"channel":1,"num_words":7,"start":98.39,"end":101.17687},{"sentences":[{"text":"Yep.","start":101.08694,"end":101.58694,"sentiment":"neutral","sentiment_score":0.0596882626414299}],"sentiment":"neutral","sentiment_score":0.0596882626414299,"channel":0,"num_words":1,"start":101.08694,"end":101.58694},{"sentences":[{"text":"him know.","start":101.17687,"end":101.49687,"sentiment":"neutral","sentiment_score":0.06494935601949692},{"text":"He will call you back on this number.","start":101.49687,"end":103.19688,"sentiment":"neutral","sentiment_score":0.053383903577923775}],"sentiment":"neutral","sentiment_score":0.0556969940662384,"channel":1,"num_words":10,"start":101.17687,"end":103.19688},{"sentences":[{"text":"Okay.","start":104.046936,"end":104.546936,"sentiment":"neutral","sentiment_score":0.04892801493406296},{"text":"Alright.","start":104.60694,"end":105.10694,"sentiment":"neutral","sentiment_score":0.06081768125295639}],"sentiment":"neutral","sentiment_score":0.054872848093509674,"channel":0,"num_words":2,"start":104.046936,"end":105.10694},{"sentences":[{"text":"Alright.","start":105.49687,"end":105.99687,"sentiment":"neutral","sentiment_score":0.06250929832458496},{"text":"Alright.","start":106.05687,"end":106.55687,"sentiment":"neutral","sentiment_score":0.045041441917419434}],"sentiment":"neutral","sentiment_score":0.0537753701210022,"channel":1,"num_words":2,"start":105.49687,"end":106.55687}]},"summary":{"result":"success","short":"A caller named Ross from Tech Home Systems is trying to speak with Navid and is put on hold briefly before being connected with a representative from Navid's company. Navid is interested in purchasing a Polyiva phone and Ross offers options for cloud hosted VoIP handsets and VoIP phones. Navid is on another call and will call back later."},"intents":{"segments":[{"text":"I'm just putting your call on hold for a while. Let me check if it's available, then I'll transfer your call. Right? available?","start_word":57,"end_word":79,"intents":[{"intent":"Transfer call","confidence_score":0.9068421}]},{"text":"I'm just putting your call on hold for a while. Let me check if it's available, then I'll transfer your call. Right? available? Yep.","start_word":57,"end_word":80,"intents":[{"intent":"Check availability","confidence_score":0.19379097}]},{"text":"We are proud to deliver reliable NBN Internet for homes and businesses across the country. Whether you need fast fiber, wireless, or satellite Internet, we've got the right solution to keep you connected.","start_word":91,"end_word":123,"intents":[{"intent":"Provide nbn internet","confidence_score":0.05050987}]},{"text":"I will pass your contact details, call you back. May your name, please?","start_word":162,"end_word":174,"intents":[{"intent":"Pass contact details","confidence_score":0.045038413}]}]},"sentiments":{"segments":[{"text":"Telecom Private Limited, your trusted Australian owned telecommunications provider.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.1200990229845047},{"text":"We are proud to deliver reliable Hello?","start_word":9,"end_word":15,"sentiment":"positive","sentiment_score":0.34407350420951843},{"text":"Hi. It's Nick from Telecom. How can I help you? Good day, mate. This is Ross calling from Tech Home Systems. How are you? Good. Good. Well, I was looking to have a chat with Navid. Is he Let me check. I'm just putting your call on hold for a while. Let me check if it's available, then I'll transfer your call. Right? available? Yep. Ozy Telecom Private Limited, your trusted Australian owned telecommunications provider.","start_word":16,"end_word":90,"sentiment":"neutral","sentiment_score":0.07932386547327042},{"text":"We are proud to deliver reliable NBN Internet for homes and businesses across the country. Whether you need fast fiber, wireless, or satellite Internet, we've got the right solution to keep you connected. Ozi Telecom offers the cheapest cloud hosted VoIP handsets for businesses designed to improve communication while saving you money.","start_word":91,"end_word":142,"sentiment":"positive","sentiment_score":0.4264160096645355},{"text":"We also Thank you for Thanks for hold. Right now, Naveed is on another call with Mhmm. a customer. I will pass your contact details, call you back. May your name, please? Ross. Just mention the call is regarding his inquiry for a product. What product is it? It's a PolyGap. Poly. Alright. Okay. Alright. Okay. I will let Yep. him know. He will call you back on this number. Okay. Alright. Alright. Alright.","start_word":143,"end_word":216,"sentiment":"neutral","sentiment_score":0.03986985981464386}],"average":{"sentiment":"neutral","sentiment_score":0.1445283328785616}}}}