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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with an at Atif's daughter?\n\nYeah. I just wanted to check-in regarding the issue issue of your Internet connection. Yeah. Because it was reported here that you do not have an Internet connection right now. Yeah.\n\nMay I know since when it happened? Okay. So have you already power cycled it? Like, turn it off for twenty minutes? Yeah.\n\nThat's Okay. May I know if the router is turned on right now? Is it on? Mhmm. But there's no Internet connection.\n\nMhmm. Okay. Yeah. Yeah. That's correct.\n\nBut you cannot use the Internet. Mhmm. Mhmm. Okay. I see.\n\nIt's is it connected still to the NTD box? You did not change anything with the cables on how it is properly connected. It just randomly went off last night. Okay. Is it okay if I request pictures of the setup there via email for me to escalate the issue to the network team and further investigate what is the issue.\n\nYeah. Yeah. I'll be sending you an email shortly, then just reply to the email. Is it the email that we have here in our records? It's shamsi.family.au@gmail.com.\n\nOkay. I'll email this shortly then I'll I'll wait for your response. Okay. Thank you. Yeah.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.08241680264472961},{"text":"Hello.","start":2.24,"end":2.72,"sentiment":"neutral","sentiment_score":0.09725363552570344},{"text":"Good morning.","start":2.8799999,"end":3.4399998,"sentiment":"positive","sentiment_score":0.3704269528388977},{"text":"This is Maureen from Airtel tech support.","start":3.4399998,"end":6.42,"sentiment":"neutral","sentiment_score":0.19158643271241868},{"text":"Am I speaking with an at Atif's daughter?","start":7.04,"end":9.94,"sentiment":"neutral","sentiment_score":0.09904360305517912}],"sentiment":"neutral","sentiment_score":0.16073569459350487,"num_words":19,"start":1.92,"end":9.94},{"sentences":[{"text":"Yeah.","start":11.84,"end":12.16,"sentiment":"neutral","sentiment_score":0.07619176805019379},{"text":"I just wanted to check-in regarding the issue issue of your Internet 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just randomly went off last night.","start":96.375,"end":99.915,"sentiment":"neutral","sentiment_score":-0.16466486187917845},{"text":"Okay.","start":102.535,"end":103.035,"sentiment":"neutral","sentiment_score":0.0523042157292366},{"text":"Is it okay if I request pictures of the setup there via email for me to escalate the issue to the network team and further investigate what is the issue.","start":104.295,"end":116.8,"sentiment":"neutral","sentiment_score":0.037506127667923765}],"sentiment":"neutral","sentiment_score":0.0040641934687241175,"num_words":61,"start":88.29,"end":116.8},{"sentences":[{"text":"Yeah.","start":118.62,"end":119.12,"sentiment":"neutral","sentiment_score":0.02973848767578602},{"text":"Yeah.","start":120.14,"end":120.64,"sentiment":"neutral","sentiment_score":0.05364660918712616},{"text":"I'll be sending you an email shortly, then just reply to the email.","start":120.78,"end":124.185,"sentiment":"neutral","sentiment_score":0.050200271491821},{"text":"Is it the 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Yes. That's right. Yes. I don't have an Internet connection.\n\nThat's right. It hap it was working fine till last night. So it was flickering last yesterday evening. I turned off and I turned it turned it back on. It was working fine.\n\nBut then and till night, it was working fine. This morning when I woke up, it just wasn't working. Yes. I have done that twice for twenty twenty minutes. It's not it has not fixed the issue.\n\nYes. It is turned on. I can connect to the router from my web browser. No. But I can connect in inside my router even without the Internet connection from my laptop.\n\nRight? Mhmm. Right. That's right. Yep.\n\nThat's right. Yes. Yes. Yes. Of course.\n\nCan you send me an email? I'll send you pictures right now. Yes. That's right. Okay.\n\nCool. Thank you so much. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.018906112760305405},{"text":"Yes.","start":10.08,"end":10.4,"sentiment":"neutral","sentiment_score":0.11476366221904756},{"text":"That's right.","start":10.4,"end":11.219999,"sentiment":"neutral","sentiment_score":0.1529688686132431},{"text":"Yes.","start":18.015,"end":18.515,"sentiment":"neutral","sentiment_score":0.012293384410440922},{"text":"I don't have an Internet connection.","start":24.015,"end":25.775,"sentiment":"neutral","sentiment_score":-0.24730490644772848}],"sentiment":"neutral","sentiment_score":-0.09381168564273552,"num_words":11,"start":0.16,"end":25.775},{"sentences":[{"text":"That's right.","start":25.775,"end":26.31,"sentiment":"neutral","sentiment_score":-0.022139537148177624},{"text":"It hap it was working fine till last night.","start":29.75,"end":32.489998,"sentiment":"neutral","sentiment_score":0.09315974886218707},{"text":"So it was flickering last yesterday evening.","start":32.87,"end":35.35,"sentiment":"neutral","sentiment_score":-0.051963231925453456},{"text":"I turned off and I turned it turned it back on.","start":35.35,"end":38.309998,"sentiment":"neutral","sentiment_score":-0.00048230114308270544},{"text":"It was working fine.","start":38.309998,"end":39.61,"sentiment":"neutral","sentiment_score":0.08875613193958998}],"sentiment":"neutral","sentiment_score":0.02364046233847286,"num_words":33,"start":25.775,"end":39.61},{"sentences":[{"text":"But then and till night, it was working fine.","start":39.975002,"end":42.615,"sentiment":"neutral","sentiment_score":-0.027822869105471507},{"text":"This morning when I woke up, it just wasn't working.","start":42.615,"end":44.875,"sentiment":"negative","sentiment_score":-0.47651724219322206},{"text":"Yes.","start":52.295,"end":52.615,"sentiment":"neutral","sentiment_score":-0.01260722242295742},{"text":"I have done that twice for twenty twenty 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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with an at Atif's daughter?\n\nChannel 1: Yes. That's right.\n\nChannel 0: Yeah. I just wanted to check-in regarding the issue issue of your Internet connection.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Because it was reported here that you do not have an Internet connection right now.\n\nChannel 1: I don't have an Internet connection. That's right.\n\nChannel 0: Yeah. May I know since when it happened?\n\nChannel 1: It hap it was working fine till last night. So it was flickering last yesterday evening. I turned off and I turned it turned it back on. It was working fine. But then and till night, it was working fine.\n\nThis morning when I woke up, it just wasn't working.\n\nChannel 0: Okay. So have you already power cycled it? Like, turn it off for twenty minutes?\n\nChannel 1: Yes. I have done that twice for twenty twenty minutes. It's not it\n\nChannel 0: Yeah.\n\nChannel 1: has\n\nChannel 0: That's\n\nChannel 1: not fixed the issue.\n\nChannel 0: Okay. May I know if the router is turned on right now? Is it on?\n\nChannel 1: Yes. It is turned on. I can connect to the\n\nChannel 0: Mhmm.\n\nChannel 1: router from my web browser.\n\nChannel 0: But there's no Internet connection.\n\nChannel 1: No. But I can connect in inside my router even without the Internet connection from\n\nChannel 0: Mhmm.\n\nChannel 1: my laptop.\n\nChannel 0: Okay.\n\nChannel 1: Right?\n\nChannel 0: Yeah.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. That's correct. But you cannot use the Internet.\n\nChannel 1: Right.\n\nChannel 0: Mhmm. Mhmm. Okay. I see. It's is it connected still to the NTD box?\n\nYou did not change anything with the cables\n\nChannel 1: That's\n\nChannel 0: on\n\nChannel 1: right.\n\nChannel 0: how it is properly connected. It\n\nChannel 1: Yep.\n\nChannel 0: just randomly went off last night.\n\nChannel 1: That's right.\n\nChannel 0: Okay. Is it okay if I request pictures of the setup there via email for me to escalate the issue to the network team and further investigate what is the issue.\n\nChannel 1: Yes. Yes. Yes. Of course. Can you send\n\nChannel 0: Yeah.\n\nChannel 1: me an email? I'll send you pictures right\n\nChannel 0: Yeah.\n\nChannel 1: now.\n\nChannel 0: I'll be sending you an email shortly, then just reply to the email. Is it the email that we have here in our records? It's shamsi.family.au@gmail.com.\n\nChannel 1: Yes. That's right.\n\nChannel 0: Okay. I'll email this shortly then I'll I'll wait for your response.\n\nChannel 1: Okay. Cool. Thank you so much. Cheers.\n\nChannel 0: Okay.\n\nChannel 1: Bye.\n\nChannel 0: Thank you. Yeah. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.018906112760305405}],"sentiment":"neutral","sentiment_score":0.018906112760305405,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Yes.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.08241680264472961},{"text":"Hello.","start":2.24,"end":2.72,"sentiment":"neutral","sentiment_score":0.09725363552570344},{"text":"Good morning.","start":2.8799999,"end":3.4399998,"sentiment":"positive","sentiment_score":0.3704269528388977},{"text":"This is Maureen from Airtel tech support.","start":3.4399998,"end":6.42,"sentiment":"neutral","sentiment_score":0.19158643271241868},{"text":"Am I speaking with an at Atif's 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The customer reports that she does not have Internet and the representative asks if she has power cycled the router and turned it off for 20 minutes. The representative requests pictures of the setup and promises to escalate the issue to the network team."},"intents":{"segments":[{"text":"I just wanted to check-in regarding the issue issue of your Internet connection. Yes.","start_word":24,"end_word":37,"intents":[{"intent":"Check-in","confidence_score":0.54590315}]},{"text":"I just wanted to check-in regarding the issue issue of your Internet connection. Yes. Yeah. Because it was reported here that you do not have an Internet connection right now. I don't have an Internet connection. That's right.","start_word":24,"end_word":61,"intents":[{"intent":"Troubleshoot internet connection","confidence_score":0.054572076}]},{"text":"Is it okay if I request pictures of the setup there via email for me to escalate the issue to the network team and further investigate what is the issue. Yes. 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