{"metadata":{"transaction_key":"deprecated","request_id":"01a0c6ac-bbea-7a70-8470-f25c54a31f35","sha256":"67b41963c0fb8ee24d72f6e402b774d625cf2cc0736b4546083e5a68b61bb23a","created":"2026-09-22T01:13:25.615Z","duration":45.719936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":99,"output_tokens":66},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":110,"output_tokens":110},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":110,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling Caliber head office. We're sorry we missed your call. Please leave your name, contact number, and a brief message outlining the reason for your call, and a member of our team will get back to you as soon as possible. Our office hours are Monday to Friday, 9AM to 05:30PM. If you're calling outside of these hours, please email us at customercare@caliver.com.au, and we'll respond on the next business day. We appreciate","confidence":0.99902344,"words":[{"word":"thank","start":20.445,"end":20.685,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5461825728416443},{"word":"you","start":20.685,"end":20.845,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5098301768302917},{"word":"for","start":20.845,"end":21.085,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.46776488423347473},{"word":"calling","start":21.085,"end":21.485,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5222718119621277},{"word":"caliber","start":21.485,"end":21.885,"confidence":0.8239746,"punctuated_word":"Caliber","sentiment":"positive","sentiment_score":0.48184293508529663},{"word":"head","start":21.885,"end":22.045,"confidence":0.7783203,"punctuated_word":"head","sentiment":"positive","sentiment_score":0.5177143812179565},{"word":"office","start":22.045,"end":22.525,"confidence":1.0,"punctuated_word":"office.","sentiment":"positive","sentiment_score":0.5979139804840088},{"word":"we're","start":22.525,"end":22.765,"confidence":1.0,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.2645694613456726},{"word":"sorry","start":22.765,"end":23.085,"confidence":1.0,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.3969565033912658},{"word":"we","start":23.085,"end":23.244999,"confidence":0.98291016,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.29151690006256104},{"word":"missed","start":23.244999,"end":23.485,"confidence":1.0,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.4059484601020813},{"word":"your","start":23.485,"end":23.645,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.44528287649154663},{"word":"call","start":23.645,"end":24.145,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.4153358340263366},{"word":"please","start":24.285,"end":24.605,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.12053577601909636},{"word":"leave","start":24.605,"end":24.845,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.04397766292095184},{"word":"your","start":24.845,"end":25.085,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.011112093925476074},{"word":"name","start":25.085,"end":25.564999,"confidence":0.9995117,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.05086997151374817},{"word":"contact","start":25.564999,"end":25.965,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.024051278829574585},{"word":"number","start":25.965,"end":26.465,"confidence":0.99560547,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.0676913633942604},{"word":"and","start":26.52,"end":26.68,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0673866719007492},{"word":"a","start":26.68,"end":26.84,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08090568333864212},{"word":"brief","start":26.84,"end":27.16,"confidence":1.0,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":0.11937925219535828},{"word":"message","start":27.16,"end":27.640001,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.0012540966272354126},{"word":"outlining","start":27.640001,"end":28.04,"confidence":0.99902344,"punctuated_word":"outlining","sentiment":"neutral","sentiment_score":0.09422121942043304},{"word":"the","start":28.04,"end":28.2,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.050465553998947144},{"word":"reason","start":28.2,"end":28.44,"confidence":0.9970703,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.05760391056537628},{"word":"for","start":28.44,"end":28.68,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09239093959331512},{"word":"your","start":28.68,"end":28.84,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0526353120803833},{"word":"call","start":28.84,"end":29.32,"confidence":0.9482422,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.08561856299638748},{"word":"and","start":29.32,"end":29.560001,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16754621267318726},{"word":"a","start":29.560001,"end":29.64,"confidence":0.9633789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1815984696149826},{"word":"member","start":29.64,"end":29.960001,"confidence":0.99902344,"punctuated_word":"member","sentiment":"neutral","sentiment_score":0.204336017370224},{"word":"of","start":29.960001,"end":30.12,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.16403400897979736},{"word":"our","start":30.12,"end":30.2,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.16055156290531158},{"word":"team","start":30.2,"end":30.52,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.17397421598434448},{"word":"will","start":30.52,"end":30.68,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1542145013809204},{"word":"get","start":30.68,"end":30.84,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.09555962681770323},{"word":"back","start":30.84,"end":31.0,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.07674072682857513},{"word":"to","start":31.0,"end":31.08,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09322094917297365},{"word":"you","start":31.08,"end":31.24,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1868959814310074},{"word":"as","start":31.24,"end":31.400002,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08896534144878387},{"word":"soon","start":31.400002,"end":31.64,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.05142158269882202},{"word":"as","start":31.64,"end":31.720001,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.004678487777709961},{"word":"possible","start":31.720001,"end":32.22,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.010731212794780731},{"word":"our","start":32.6,"end":32.84,"confidence":1.0,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.025046203285455704},{"word":"office","start":32.84,"end":33.16,"confidence":1.0,"punctuated_word":"office","sentiment":"neutral","sentiment_score":0.008704021573066711},{"word":"hours","start":33.16,"end":33.48,"confidence":0.99902344,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.010842449963092804},{"word":"are","start":33.48,"end":33.56,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.010180342942476273},{"word":"monday","start":33.56,"end":33.96,"confidence":0.99902344,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":0.03521372377872467},{"word":"to","start":33.96,"end":34.12,"confidence":0.90771484,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007402155548334122},{"word":"friday","start":34.12,"end":34.62,"confidence":0.94921875,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":0.013763879425823689},{"word":"9am","start":34.92,"end":35.56,"confidence":0.99902344,"punctuated_word":"9AM","sentiment":"neutral","sentiment_score":0.0174911767244339},{"word":"to","start":35.56,"end":35.8,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013010133057832718},{"word":"05:30pm","start":35.8,"end":36.940002,"confidence":0.9996745,"punctuated_word":"05:30PM.","sentiment":"neutral","sentiment_score":0.008062563836574554},{"word":"if","start":37.17494,"end":37.254936,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.057998862117528915},{"word":"you're","start":37.254936,"end":37.494938,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.04946902021765709},{"word":"calling","start":37.494938,"end":37.814938,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.0411764457821846},{"word":"outside","start":37.814938,"end":38.134937,"confidence":0.9970703,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":-0.067751444876194},{"word":"of","start":38.134937,"end":38.294937,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08458133786916733},{"word":"these","start":38.294937,"end":38.534935,"confidence":0.9941406,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.08575126528739929},{"word":"hours","start":38.534935,"end":38.934937,"confidence":0.99853516,"punctuated_word":"hours,","sentiment":"neutral","sentiment_score":-0.09082542359828948},{"word":"please","start":38.934937,"end":39.254936,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.12559166550636292},{"word":"email","start":39.254936,"end":39.654938,"confidence":0.99609375,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.0752820298075676},{"word":"us","start":39.654938,"end":39.894936,"confidence":0.99902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.07977572828531265},{"word":"at","start":39.894936,"end":40.054935,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07811252772808075},{"word":"customercare@caliver.com.au","start":40.054935,"end":42.694935,"confidence":0.91585284,"punctuated_word":"customercare@caliver.com.au,","sentiment":"neutral","sentiment_score":-0.019490083679556847},{"word":"and","start":42.694935,"end":42.854935,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.029513582587242126},{"word":"we'll","start":42.854935,"end":43.094936,"confidence":0.99902344,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.044876545667648315},{"word":"respond","start":43.094936,"end":43.414936,"confidence":0.99902344,"punctuated_word":"respond","sentiment":"neutral","sentiment_score":0.04737156629562378},{"word":"on","start":43.414936,"end":43.574936,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07543455064296722},{"word":"the","start":43.574936,"end":43.734936,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06073661148548126},{"word":"next","start":43.734936,"end":43.974937,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.07585184276103973},{"word":"business","start":43.974937,"end":44.374935,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.006538674235343933},{"word":"day","start":44.374935,"end":44.874935,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.05777718871831894},{"word":"we","start":44.934937,"end":45.254936,"confidence":0.9921875,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.43366116285324097},{"word":"appreciate","start":45.254936,"end":45.719936,"confidence":0.9921875,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.25051698088645935}],"paragraphs":{"transcript":"\nThank you for calling Caliber head office. We're sorry we missed your call. Please leave your name, contact number, and a brief message outlining the reason for your call, and a member of our team will get back to you as soon as possible. Our office hours are Monday to Friday, 9AM to 05:30PM. If you're calling outside of these hours, please email us at customercare@caliver.com.au, and we'll respond on the next business day.\n\nWe appreciate","paragraphs":[{"sentences":[{"text":"Thank you for calling Caliber head office.","start":20.445,"end":22.525,"sentiment":"positive","sentiment_score":0.5205029632364001},{"text":"We're sorry we missed your call.","start":22.525,"end":24.145,"sentiment":"negative","sentiment_score":-0.369935005903244},{"text":"Please leave your name, contact number, and a brief message outlining the reason for your call, and a member of our team will get back to you as soon as possible.","start":24.285,"end":32.22,"sentiment":"neutral","sentiment_score":0.07897038180981913},{"text":"Our office hours are Monday to Friday, 9AM to 05:30PM.","start":32.6,"end":36.940002,"sentiment":"neutral","sentiment_score":0.007793934363871813},{"text":"If you're calling outside of these hours, please email us at customercare@caliver.com.au, and we'll respond on the next business day.","start":37.17494,"end":44.874935,"sentiment":"neutral","sentiment_score":-0.0235391310416162}],"sentiment":"neutral","sentiment_score":0.047015530623596265,"num_words":74,"start":20.445,"end":44.874935},{"sentences":[{"text":"We appreciate","start":44.934937,"end":45.719936,"sentiment":"positive","sentiment_score":0.34208907186985016}],"sentiment":"positive","sentiment_score":0.34208907186985016,"num_words":2,"start":44.934937,"end":45.719936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Caliber head office. We're sorry we missed your call. Please leave your name, contact number, and a brief message outlining the reason for your call, and a member of our team will get back to you as soon as possible. Our office hours are Monday to Friday, 9AM to 05:30PM. If you're calling outside of these hours, please email us at customercare@caliver.com.au, and we'll respond on the next business day.\n\nWe appreciate","paragraphs":[{"sentences":[{"text":"Thank you for calling Caliber head office.","start":20.445,"end":22.525,"sentiment":"positive","sentiment_score":0.5205029632364001},{"text":"We're sorry we missed your call.","start":22.525,"end":24.145,"sentiment":"negative","sentiment_score":-0.369935005903244},{"text":"Please leave your name, contact number, and a brief message outlining the reason for your call, and a member of our team will get back to you as soon as possible.","start":24.285,"end":32.22,"sentiment":"neutral","sentiment_score":0.07897038180981913},{"text":"Our office hours are Monday to Friday, 9AM to 05:30PM.","start":32.6,"end":36.940002,"sentiment":"neutral","sentiment_score":0.007793934363871813},{"text":"If you're calling outside of these hours, please email us at customercare@caliver.com.au, and we'll respond on the next business day.","start":37.17494,"end":44.874935,"sentiment":"neutral","sentiment_score":-0.0235391310416162}],"sentiment":"neutral","sentiment_score":0.047015530623596265,"channel":1,"num_words":74,"start":20.445,"end":44.874935},{"sentences":[{"text":"We appreciate","start":44.934937,"end":45.719936,"sentiment":"positive","sentiment_score":0.34208907186985016}],"sentiment":"positive","sentiment_score":0.34208907186985016,"channel":1,"num_words":2,"start":44.934937,"end":45.719936}]},"summary":{"result":"success","short":"The customer called Caliber head office but no one answered. They were directed to leave a message with their name, contact number, and reason for calling, and assured that a member of their team would respond on the next business day. The customer was also given instructions to email a custom leisure email address for Caliber head office."},"intents":{"segments":[{"text":"If you're calling outside of these hours, please email us at customercare@caliver.com.au, and we'll respond on the next business day.","start_word":54,"end_word":73,"intents":[{"intent":"Notify team","confidence_score":0.000011147184}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Caliber head office.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.5248086452484131},{"text":"We're sorry we missed your call.","start_word":7,"end_word":12,"sentiment":"negative","sentiment_score":-0.35156500339508057},{"text":"Please leave your name, contact number, and a brief message outlining the reason for your call, and a member of our team will get back to you as soon as possible. Our office hours are Monday to Friday, 9AM to 05:30PM. If you're calling outside of these hours, please email us at customercare@caliver.com.au, and we'll respond on the next business day.","start_word":13,"end_word":73,"sentiment":"neutral","sentiment_score":0.027564434334635735},{"text":"We appreciate","start_word":74,"end_word":75,"sentiment":"positive","sentiment_score":0.4669138193130493}],"average":{"sentiment":"neutral","sentiment_score":0.04521653868935325}}}}